Philips MCP-9350 Service Manual

MediaCenter PC Model

MCP9350i

Service Manual

Contents Page Contents Page

1. About this Manual 2

2. Safety Instructions, Warnings and Note s 3

3. System Overview 4

4. Technical Reference 5

5. Required Equipment List 10

6. Diagnosis and Repair Flowchart 11

7. Installation and Initial Checks 12

8. Troubleshooting - Start-up Failure 15

9. Software Update and Repair 16

10. PC Doctor Diagnostic Tool 20

11. Hardware Tests 22

12. Hardware Repair 38

13. Software Re-installation 64

14. End Test 65

15. Parts Information 66

Copyright 2005 Philips Consumer Electronics B.V. Eindhoven, The Netherlands. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise wi t hout prior permission of Philips.

Published by Philips Applied Technologies Printed in the Netherlands

Subject to modification EN 0000 000 00000

EN 2 1. MCP9350i

1. About this Manual

1.1. Content of this Manual

About this Manual

Note: The MCP9350i will be serviced on a modular level only. Faulty modules will be identified and replaced. Detailed circuit

1.1.1. What is included in this Manual

• Safety Information

• System Overview

•

• Parts / Module Identification

• Module Functional Descriptions

• Basic Module Technical Descriptions

• Basic Measuring Point Information

• Basic Fault Finding Strategy

• Module Removal & Replacement Procedures

• Functionality Testing Procedures

• End Test Sequence / Checklist

• Parts List / 12NC Numbers

diagrams and technical information on a component level are therefore not provided in this document.

Basic System Block Diagrams

1.2. Additional Documentation

The following documentation is supplied by Philips and can be used for further reference.

• MCP9350i Quick Install Guide

• MCP9350i Use Cases

• RC4370 Remote Control User Manual

Safety Instructions, Warnings and Notes

2. Safety Instructions, Warnings and Notes

2.1. Safety Instructions

2.1.1. ESD Protection

All ICs and many other semi-conductors are susceptible to electrostatic discharges (ESD). Careless handling during repair can reduce life drastically. When repairing, make sure that you are connected with the same potential as the mass of the set via a wrist wrap with resistance. Keep components and tools also at this potential.

MCP9350i 2. EN 3

EN 4 3. MCP9350i

3. System Overview

3.1. Technical Specification

System - General Connection rear

CPU: 3.0 GHz P4 (630) Video outputs: DVI-D single link Memory: 512 MB VGA HDD: 250 GB SATA S-video (Y/C) SCART (CVBS + RGB) Optical disc recording: DVD: +RW, +R, -R, -RW, +R DL Video Inputs: 2 x S-video (Y/C) CD: -R, -RW 2 x CVBS

Wireless LAN: IEEE802.11 b/g Audio outputs: 2x stereo Chinch L/R Optical digital out Software installed: Coax digital out Windows® XP Media Center Edition LikeMusic Audio inputs: 2x stereo Chinch L/R Norton Internet Suite Ethernet: 1x (100 Mb) Cyberlink: Make DVD, CaptureDV, PowerDVD Modem (built in): 1x RJ45 Picture improvement: Trimension MCE USB: 2x USB 2.0 Philips Media Manager IEEE1394: 2x 6 pins IR blaster: 2x to support up to 3 IR blaster eyes Picture Improvement algorithms: Others: TV in

Motion adaptive de-interlacing Film mode detector

Tuner card: NVIDIA TV system: PAL/SECAM DVI to DVI cable DVI to HDMI cable Connection front Card reader: MS/MS pro (Memory Stick) Digital audio coax cable CF I/II Microdrive (Compact Flash) Power cable Smart Media FM antenna cable MMC/SD (Multi Media Card/Secure Digital) S-video (Y/C) USB 2x USB 2.0 Stereo audio cable IEEE1394 1x 4 pins (i.LINK) Ethernet cable Microphone 6.3 mm jack Telephone cable Headphone 6.3 mm jack 2x IR blaster with 1 IR transmitter TV antenna splitter Antenna cable 10 cm Antenna cable 1 m SCART adapter (SCART to CVBS/S-video (Y/C)) Audio L/R Chinch Universal remote control with batteries Wireless keyboard with batteries

Digital Natural Motion

System Overview

FM radio in

Accessories

SCART cable

4. Technical Reference

4.1. System Block Diagram

Technical Reference

MCP9350i 4. EN 5

Figure 4.1-1

EN 6 4. MCP9350i

4.2. System Cable Definition

4.2.1. System Cable Schematic

J8H1

Cable 1

Technical Reference

FP I/O Board

JAUDIO1

FP_AUDIO

Front panel

J5A2 J8A2

PCI Riser TV Tuner Card

PCI Bus

PCI-E Riser Graphics Card

PCI-E Bus

MOTHERBOARD

J9H1 J6A1 J9C2 J7A2 SATA EIDE

Cable 2

Cable 3

Rear panel

PCI Bus

PCI-E Bus

Cable 11

Cable 4

Cable 5

Cable 7

JFP1 JJFP2

FP_1394

FP_USB

Rear panel

Cable 12

TV Daughter Card

Rear panel Rear panel

SCART Daughter Card

SW Board

JFP1

VFD Board

JUSB1 J2

Cable 6

JRF2

JRF1

RF Board

HDD

MD Card

MDC

Cable 8

Cable 9

SATA

ODD EIDE

Cable 10

Front panel

Card Reader

Rear panel

MD RJ-11 Board

Front panel

Figure 4.2-1

4.2.2. System Cable Definition Table

Cable

Number

Cable Name Start End(s)

1 FP_AUDIO_CABLE MB J8H1 FP BOARD JAUDIO1

2 FP_1394_CABLE MB J5A2 FP BOARD JFP1

3 FP_USB_CABLE MB J8A2 FP BOARD JFP2

4 VFD_USB_CABLE MB J6A1 VFD Board JUSB1

5 IR_BLASTER_INTERNAL_CABLE MB J9C2 VFD BOARD J2

6 SW_RF_CABLE VFD Board JRF1 SW BOARD JRF2

Technical Reference

MCP9350i 4. EN 7

7 V-TYPE_CABLE MB J7A2 (1) SW BOARD JFP1

8 SATA_HDD_CABLE MB J7F1 HDD

9 ATA33_ODD_CABLE MB EIDE ODD

10 MD_CABLE MB MD CARD MD RJ-11 CONNECTOR BOARD

11 ADD2_SCART_CABLE MB J9H1 (1) ADD2 SCART DAUGHTER CARD

12 A/V_1x10_CABLE TV tuner AV2 TV daughter card

(2) CARD READER

(2) GRAPHICS CARD (ADD2 BOARD)

EN 8 4. MCP9350i

Technical Reference

4.3. PSU Cables and Connectors Definition

4.3.1. PSU Cable Schematic

PSU

MOTHERBOARD

2x12-

in Main 2x2-

100-240 VAC

50/60 Hz

HDD

ODD

4-pinSATA

Figure 4.3-1

4.3.2. PSU Connector Pin Definit i on

Technical Reference

MCP9350i 4. EN 9

Main Power Connector, 2x12-pin

Figure 4.3-2

Peripheral Power Connector, 4-pin

Figure 4.3-4

+12V Power Connector, 2x2-pin

Serial ATA (SATA) Power Connector

Figure 4.3-3

Figure 4.3-5

EN 10 5. MCP9350i

Required Equipment List

5. Required Equipment List

Equipment & Facilities

• Repair kit

- Working samples of all modules of the MCP9350i

- Wireless keyboard with integrated trackball

- Remote control (MediaCenter version)

• PC Monitor with VGA and DVI input

• TV with SCART and S-Video input

• USB keyboard

• Stereo Headphones (with 6.3 mm Jack Plug)

•

Microphone (with 6.3 mm Jack Plug)

• IEEE 1394 4-pin device (example: digital video camcorder)

• IEEE 1394 6-pin device (example: external hard disk)

• USB device (examples: USB memory stick; USB mouse)

• External audio amplifier with the following connections:

- audio L/R cinch inputs (x2)

- coaxial SPDIF input

- optical SPDIF input

• Wireless (IEEE 802.11 b/g) access point and router with Ethernet LAN ports

• S-video signal source (examples: DVD player; video camcorder)

• Composite video signal source (examples: DVD player; video camcorder)

•

RF TV signal source (examples: external TV antenna; cable TV connection; VCR)

• RF Radio signal source (examples: external radio antenna; cable connection)

• Analogue telephone line

Cables

•

VGA cable

• DVI cable

• SCART cable

• S-Video cabl e

• IEEE 1394 4-pin cable

•

IEEE 1394 6-pin cable

• 2x Audio L/R Chinch cables

• Digital audio coax cable

• Digital audio optical cable

• Ethernet cable (RJ45, CAT5)

•

Telephone cable (RJ11)

• TV and Radio RF coax cable

Software Tools

• Recovery DVD

•

PC Doctor – Service Edition (CD and USB license)

• Test CD with latest BIOS, drivers, applications and PC Doctor test scripts

Memory Cards / Media

• Compact Flash (CF)

• Smart Media (SM)

• Secure Digital (SD)

• MultiMedia Card (MMC)

• Memory stick (MS)

• Audio CD

• Video DVD

• CD R / RW

• DVD+R / RW

Diagnosis and Repair Flowchart

6. Diagnosis and Repair Flowchart

MCP9350i 6. EN 11

Figure 6-1

EN 12 7. MCP9350i

Installation and Initial Checks

7. Installation and Initial Checks

7.1. Installation

1. Connect the MCP9350i to a monitor, using either the DVI or the VGA connector.

2. Insert the power cord (both 110V or 230V are supported). The LED on the Standby-On button should light-up yellow.

3. Connect a USB keyboard to one of the front USB ports.

7.2. BIOS Check

7.2.1. Test Procedure

Install the MCP9350i. See paragraph 7.1.

2. Press the Standby-On button. The LED on the Standby-On button will turn-off and the MCP9350i should begin to start up.

3. During the early part of the start-up process press the ‘F2’ key on the keyboard to enter the BIOS setup.

4. On the BIOS setup main screen check the installed memory size. See table below.

Total memory size 512 MB

5. Check the system manufacturer information. (BIOS menu select: Main > Additional system information). See table below.

System information > manufacturer “Tatung co.” Desktop board information > manufacturer Intel Corporation Chassis Information > Manufacturer Philips MCPC1001

6. Check the BIOS version. (BIOS menu select: Main > BIOS version). See table below.

Software module Release version

System BIOS SU94510J.86A.0048

7. Check that the HDD and the optical drive have been detected by the BIOS. (BIOS menu select: Advanced > Drive

Configuration

Drive Type

HDD (primary supplier) Western Digital WD????JS-55M-250.0GB Optical Drive Philips DVDR1628 – ATAPI

8. Check the function of the temperature sensors. Confirm that the temperatures have reasonable values, between 0 C and 128 C.

(BIOS menu select:

Temperature Sensor Possible value (allow for a wide variation)

Processor 1 63 C Front internal 31 C Rear internal 25 C Remote 1 23 C Remote 2 21 C

Check the fan speeds. (BIOS menu select:

Fan Speed (allow for a wide variation)

Processor 1 fan 900 – 1400 RPM Rear fan 1000 RPM

). See table below.

Advanced > Hardware Monitoring). See table below.

Advanced

Hardware Monitoring

). See table below.

10. Check the power values. (BIOS menu select: Advanced > Hardware Monitoring). See table below.

Power Center value (allow for a ± 5% variation)

V 12.0 +12.0 V (± 0.6 V) V 5.0 +5.0 V (± 0.25 V) V 3.3 + 3.3 V (± 0.165 V) V 1.5 +1.5 V (± 0.075 V) V ccp + 1.28 V (± 0.064 V)

11. Exit the BIOS setup screen without saving changes. (BIOS menu select: Exit > Exit discarding chan ges ).

The MCP9350i will now continue to start-up. Perform the start-up sequence check, see paragraph 7.3.

7.2.2. Fail Procedure

Perform Troubleshooting procedure. See paragraph 8.

Installation and Initial Checks

MCP9350i 7. EN 13

EN 14 7. MCP9350i

7.3. Start-up Sequence Check

7.3.1. Test Procedure

Power on the MCP9350i.

2. Watch the boot-up sequence for error messages.

3. After a short time the Windows Media Center main window, or the Windows XP desktop (possibly adapted by the user), will be

shown on-screen.

Installation and Initial Checks

7.3.2. Fail Procedure

Perform Troubleshooting procedure. See paragraph 8.

Figure 7.3-1: Media Center main window (English version)

Figure 7.3-2: Windows XP desktop (English version)

Troubleshooting - Start-up Failure

8. Troubleshooting - Start-up Failure

8.1. Problems in BIOS

This section lists potential BIOS problems together with recommended corrective actions.

•

Incorrect BIOS version

- Update the BIOS. See paragraph 9.2.

• Drive(s) not detected

- Replace the drive cabl e(s).

- Replace the drive(s). See paragraph 12.3 or 12.4.

Note: Any service to non-standard drives must be treated as an out-of-warranty service call.

• Incorrect temperature

- Check that the thermistor plugs on the motherboard are correctly inserted. See paragraph 12.16.9.

- Replace the motherboard. See paragraph 12.16.9.

• Incorrect fan speeds (with correct temperature)

- Re-insert fan cables.

- Replace fan. See paragraph 12.15.5.

- Replace motherboard. See paragraph 12.16.9.

• Incorrect power

- See paragraph 8.2.

• No or insufficient memory (512 MB expected)

- Re-insert the memory modules. See paragraph 12.16.7.

- Remove the memory modules and insert in the other connector bank (black DIMM connectors on the motherboard).

- Replace the memory modules. See paragraph 12.16.7.

- Replace the motherboard. See paragraph 12.16.9.

•

Chassis manufacturer is not ‘

- Update the BIOS. See paragraph 9.2.

Philips MCPC1001’

MCP9350i 8. EN 15

8.2. No or Incorrect Power

1. Re-insert the PSU cables.

2. Disconnect the PSU cables and measure the voltages. See paragraph 4.3.2.

- If the values are incorrect replace the PSU. See paragraph 12.14.1.

3. Replace the SW Board. See paragraph 12.10.

4. Reinsert CPU or replace the CPU. See paragraph 12.16.5.

5. Replace the motherboard. See paragraph 12.16.9.

8.3. No Video

1. Make sure that a working monitor is connected and in the correct mode (VGA or DVI).

2. Remove the memory from the motherboard, (see paragraph 12.16.7), and reboot. If there is a beeping sound, replace the memory.

3. Re-insert the memory. See paragraph 12.16.7.

If there is still no video, replace the graphics card. See paragraph 12.6.

Replace the motherboard. See paragraph 12.16.9.

8.4. Operating System Not Found

Reboot the MCP9350i and enter the BIOS menu by pressing ‘F2’. Confirm that the HDD is detected.

2. Replace the SATA cable.

3. Replace the HDD. See paragraph 12.3.

4. Re-insert the memory modules. See paragraph 12.16.7.

5. Remove the memory modules and insert in the other connector bank (black DIMM connectors on the motherboard).

6. Replace the memory modules. See paragraph 12.16.7.

7. Replace the motherboard. See paragraph 12.16.9.

8.5. No Repair

If none of the above recommendations have solved the problem and the set cannot be repaired, it must be sent for further analysis to Philips. If the incident happened within the warranty period, the customer shall be provided with a new set. Please initiate a ‘non-policy replacement’ procedure with Euroservice.

EN 16 9. MCP9350i

Software Update and Repair

9. Software Update and Repair

This section describes how to update and ‘repair’ the software on the MCP9350i without affecting the customer’s data.

9.1. Software Update and Repair Flowchart

9.2. Update BIOS

Update the BIOS after installing a new motherboard, or when the MCP9350i is programmed with an older version of the BIOS.

1. Insert the bootable disc with the latest BIOS version.

2. Restart the MCP9350i.

3. Follow the on-screen instructions.

9.3. Updat e Drivers and Software

The table below lists the drivers and software applications that are installed on the MPC9350i and that could theoretically have been altered by the customer in such a way that the system stopped performing correctly.

Software module Release version

Microsoft MediaCenter Edition MCE Version 2005 SP2, v.2161 Intel chipset software installation utility 7.0.0.1025 Intel 945G Graphics PV14.17.1.4399 (ver. 6.14.10.4399) Intel 82562EZ or 82562EX (10/100) LAN controller 8.0.19.0 Sigmatel Audio Drivers v012_4641_EPC_W C-com / Smartlink Azalia modem 7.23.00.00 Lite-On Atheros WLAN 4.1.2.57 Tatung Front Panel Manager

VFD w/ button board Tatung VFD Firmware 1.10_PV ODD FW P1.0 Nvidia (TV Tuner) Nvidia_5.9.4.86 LikeMusic Like Music GM CyberLink AP (Power DVD, Make DVD, Capture DV) Cyberlink GM 3.0 Philips Media Manager Program PMM_windows_3_2_1_0004

In case of a problem with the software, the normal procedure is to recover the system with the latest disc image (as provided by Philips). Repair or upgrade of the software is on the repair technician’s own risk.

Software Update and Repair

1.1_PV

MCP9350i 9. EN 17

9.4. System Restore

1. In Windows XP select: Start > All programs > Accessories > System Tools > System Restore.

Figure 9.4-1

EN 18 9. MCP9350i

2. Select the ‘restore my system to an earlier time’ option.

Software Update and Repair

3. Select a date in time before the problems were first seen.

4. Carefully read the instruction and continue.

Figure 9.4-2

Figure 9.4-3

Figure 9.4-4

9.5. System Recovery

A system restore is used to return the set to its original software configuration. If a later software built is available, this built should be installed on the system instead (see Chapter 13 – Software Re-installation)

1. In Windows XP select: Start > All programs > System Recovery > System Recovery. (Alternatively, press the F11 key during

boot sequence).

Software Update and Repair

MCP9350i 9. EN 19

2. Follow the on-screen instructions to perform a system recovery without performing a format, (operations from this point are carried

out in DOS mode).

Figure 9.5-1

Figure 9.5-2

EN 20 10. MCP9350i

PC Doctor Diagnostic Tool

10. PC Doctor Diagnostic Tool

10.1. PC Doctor Introduction

PC Doctor is a software based test tool that is used to verify the correct functioning of different modules.

10.2. Running PC Doctor

1. Insert the ‘PC Doctor’ USB dongle in one of the USB slots on the back of the MCP9350i.

2. Insert the PC Doctor disc.

3. If this is the first time that the dongle is used, install the driver for the USB dongle from the PC Doctor disc.

4. Start PC Doctor in the ‘Quick Install and Run’ mode (otherwise certain tests will not be enabled). See Figure 10.2-1.

5. PC Doctor will now run. Select the ‘diagnostics’ option. You are now ready to run one of the tests by selecting one of the icons.

See Figure 10.2-2.

Note: It is recommended that test sequences be run using the PC Doctor batc h files provided by Phil ips. See paragraph 10.3. Note: More information on the type and sequence of tests can be found in paragraph 11.2.

Figure 10.2-1

Figure 10.2-2

10.3. PC Doctor Batch Tests

Sequences of PC Doctor tests can be pre-programmed to run in batches. There are two pre-programmed test batch files provided by Philips on the Test CD. These are identified as ‘Automatic’ tests and ‘Interactive’ tests.

Automatic tests

These are tests that run fully automatic, without any user interaction. This test sequence takes approximately 15 minutes to complete.

1. Copy the test script ‘Automatic.PCB’ from the test CD to the HDD of the MCP9350i.

2. Insert a DVD+RW disc in the optical drive.

Insert memory cards in all four slots of the memory card reader.

Connect the set with the network using an Ethernet cable.

Insert the telephone line in the modem connector.

6. Insert the USB flash drive containing the batch files.

7. In the PC Doctor menu select: Test Set > Custom Test Settings.

8. Open the automated test batch file ‘Automatic.PCB’ from the HDD and start the test sequence.

9. Remove the test script from the HDD after the test sequence has finished.

Interactive tests

These tests require some action of the user (listening to sound, pushing buttons at the keyboard, etc.). This test sequence takes approximately 5 minutes to complete.

1. Copy the test script ‘Interactive.PCB’ from the test CD to the HDD of the MCP9350i.

Insert the USB flash drive containing the batch files.

In the PC Doctor menu select:

Open the interactive test batch file ‘

5. Follow the on-screen instructions.

6. Remove the test script from the HDD after the test sequence has finished.

Test Set

Interactive.PCB

PC Doctor Diagnostic Tool

Custom Test Settings

’ from the HDD and start the test sequence.

MCP9350i 10. EN 21

+ 48 hidden pages