Copyright 2007 Philips Consumer Electronics B.V. Eindhoven, The Netherlands.
All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system or transmitted, in any form or by any means, electronic,
mechanical, photocopying, or otherwise without the prior permission of Philips.
SSB: Audio Processor(B06A) 5867-76
SSB: Audio(B06B) 5967-76
SSB: Headphone Ampl. & Muting(B06C) 6067-76
SSB: YPBPR & SVHS(B07A) 6167-76
SSB: I/O SCART 1&2(B07B) 6267-76
SSB: HDMI Main(B07C) 6367-76
SSB: HDMI Switch(B07D) 6467-76
SSB: LVDS Connector(B07E) 6567-76
SSB: SRP List6667-76
Side I/O Panel (32”): HDMI(D) 7779
Side I/O Panel (32”)(D) 7879
Side I/O Panel (42” & 52”): HDMI(D) 8082
Side I/O Panel (42” & 52”)(D) 8182
Side I/O Panel (42” & 52”)(D) 8182
Keyboard Control Panel(E) 8384
Front IR / LED Panel(J) 8586
8. Alignments87
9. Circuit Descriptions, Abbreviation List, and IC Data
Sheets92
Abbreviation List97
IC Data Sheets99
10. Spare Parts List107
11. Revision List133
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Published by WS 0770 BU CD Customer ServicePrinted in the NetherlandsSubject to modificationEN 3122 785 17372
EN 2LC7.5E LA1.
Technical Specifications, Connections, and Chassis Overview
1.Technical Specifications, Connections, and Chassis Overview
Index of this chapter:
1.1 Technical Specifications
1.2 Connection Overview
1.3 Chassis Overview
Notes:
•Figures can deviate due to the different set executions.
•Specifications are indicative (subject to change).
1.1Technical Specifications
1.1.1 Vision
Display type: LCD
Screen size: 32" (82 cm), 16:9
Resolution (HxV pixels): 1366x768 (32")
Dyn. contrast ratio: 7500:1
Min. light output (cd/m
Typ. response time (ms): 8 (32")
Viewing angle (HxV degrees): 176x176 (32")
Tuning system: PLL
Presets/channels: 100 presets
Tuner bands: VHF, UHF, S, H
TV Colour systems: PAL B/G, D/K, I
Technical Specifications, Connections, and Chassis Overview
1.2Connection Overview
EN 3LC7.5E LA1.
COMMON INTERFACE
TV ANTENNA
Note: The following connector colour abbreviations are used
(acc. to DIN/IEC 757): Bk= Black, Bu= Blue, Gn= Green, Gy=
Grey, Rd= Red, Wh= White, and Ye= Yellow.
1.2.1Side Connections
EXT3: Cinch: Video CVBS - In, Audio - In
Ye -Video CVBS 1 V
Wh -Audio L 0.5 V
Rd - Audio R 0.5 V
/ 75 ohm jq
PP
/ 10 kohm jq
RMS
/ 10 kohm jq
RMS
EXT3: Head phone - Out
Bk -Head phone 32 - 600 ohm / 10 mW rt
EXT3: HDMI: Digital Video, Digital Audio - In
19
182
1
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Figure 1-2 HDMI (type A) connector
1 -D2+ Data channel j
2 -Shield Gnd H
3 -D2- Data channel j
4 -D1+ Data channel j
5 -Shield Gnd H
6 -D1- Data channel j
7 -D0+ Data channel j
8 -Shield Gnd H
9 -D0- Data channel j
10 - CLK+ Data channel j
11 - Shield Gnd H
12 - CLK- Data channel j
13 - n.c.
14 - n.c.
15 - DDC_SCL DDC clock j
16 - DDC_SDA DDC data jk
17 - Ground Gnd H
18 - +5V j
19 - HPD Hot Plug Detect j
20 - Ground Gnd H
HDMI 2
Figure 1-1 Side and rear I/O connections
1.2.2Rear Connections
Service Connector (ComPair)
1 -SDA-S I
2 -SCL-S I
3 -Ground Gnd H
Service Connector (UART)
1 -UART_TX Transmit k
2 -Ground Gnd H
3 -UART_RX Receive j
EXT1: Video RGB - In, CVBS - In/Out, Audio - In/Out
1 -Audio R 0.5 V
2 -Audio R 0.5 V
3 -Audio L 0.5 V
4 -Ground Audio Gnd H
5 -Ground Blue Gnd H
6 -Audio L 0.5 V
7 -Video Blue 0.7 V
8 -Function Select 0 - 2 V: INT
9 -Ground Green Gnd H
10 - Easylink P50 0 - 5 V / 4.7 kohm jk
11 - Video Green 0.7 V
12 - n.c.
13 - Ground Red Gnd H
14 - Ground P50 Gnd H
15 - Video Red 0.7 V
16 - Status/FBL 0 - 0.4 V: INT
17 - Ground Video Gnd H
18 - Ground FBL Gnd H
19 - Video CVBS 1 V
20 - Video CVBS 1 V
21 - Shield Gnd H
PbrPY
2
1
050404
21
20
HDMI 1
S-VIDEO
2
C Data (0 - 5 V) jk
2
C Clock (0 - 5 V) j
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Figure 1-3 SCART connector
/ 1 kohm k
RMS
/ 10 kohm j
RMS
/ 1 kohm k
RMS
/ 10 kohm j
RMS
/ 75 ohm j
PP
4.5 - 7 V: EXT 16:9
9.5 - 12 V: EXT 4:3 j
/ 75 ohm j
PP
/ 75 ohm j
PP
1 - 3 V: EXT / 75 ohm j
/ 75 ohm k
PP
/ 75 ohm j
PP
RL
AUDIO IN
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EXT2: Video YC - In, CVBS - In/Out, Audio - In/Out
Technical Specifications, Connections, and Chassis Overview
1 -Audio R 0.5 V
2 -Audio R 0.5 V
3 -Audio L 0.5 V
4 -Ground Audio Gnd H
/ 1 kohm k
RMS
/ 10 kohm j
RMS
/ 1 kohm k
RMS
5-n.c.
6 -Audio L 0.5 V
7 -C-out 0.7 V
/ 10 kohm j
RMS
/ 75 ohm k
PP
8 -Function Select 0 - 2 V: INT
4.5 - 7 V: EXT 16:9
9.5 - 12 V: EXT 4:3 j
9-n.c.
10 - Easylink P50 0 - 5 V / 4.7 kohm jk
11 - n.c.
12 - n.c.
13 - n.c.
14 - Ground P50 Gnd H
15 - C 0.7 V
16 - Status/FBL 0 - 0.4 V: INT
/ 75 ohm j
PP
1 - 3 V: EXT / 75 ohm j
17 - Ground Video Gnd H
18 - Ground FBL Gnd H
19 - Video CVBS 1 V
20 - Video CVBS/Y 1 V
21 - Shield Gnd H
/ 75 ohm k
PP
/ 75 ohm j
PP
Common Interface
68p- See diagram B03Bjk
Aerial - In
--IEC-type (EU) Coax, 75 ohm D
HDMI1 & 2: Digital Video, Digital Audio - In
1 -D2+ Data channel j
2-Shield Gnd H
3 -D2- Data channel j
4 -D1+ Data channel j
5-Shield Gnd H
6 -D1- Data channel j
7 -D0+ Data channel j
8-Shield Gnd H
9 -D0- Data channel j
10 - CLK+ Data channel j
11 - Shield Gnd H
12 - CLK- Data channel j
13 - n.c.
14 - n.c.
15 - DDC_SCL DDC clock j
16 - DDC_SDA DDC data jk
17 - Ground Gnd H
18 - +5V j
19 - HPD Hot Plug Detect j
20 - Ground Gnd H
EXT4: Cinch: Video YPbPr - In, Audio - In
Gn - Video Y 1 V
Bu -Video Pb 0.7 V
Rd - Video Pr 0.7 V
Wh -Audio L 0.5 V
Rd -Audio R 0.5 V
/ 75 ohm jq
PP
/ 75 ohm jq
PP
/ 75 ohm jq
PP
/ 10 kohm jq
RMS
/ 10 kohm jq
RMS
EXT4: S-Video (Hosiden): Video Y/C - In
1 -Ground Y Gnd H
2 -Ground C Gnd H
3 -Video Y 1 V
4 -Video C 0.3 V
/ 75 ohm j
PP
P / 75 ohm j
PP
Technical Specifications, Connections, and Chassis Overview
1.3Chassis Overview
EN 5LC7.5E LA1.
MAIN SUPPLY UNIT
SMALL SIGNAL
B
BOARD
Figure 1-4 PWB/CBA locations (32" sets)
SIDE I/O PANEL
CONTROL BOARD
LED PANEL
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MAIN SUPPLY UNIT
SMALL SIGNAL
B
BOARD
Figure 1-5 PWB/CBA locations (42" models)
CONTROL BOARD
LED PANEL
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EN 6LC7.5E LA2.
Safety Instructions, Warnings, and Notes
2.Safety Instructions, Warnings, and Notes
Index of this chapter:
2.1 Safety Instructions
2.2 Warnings
2.3 Notes
2.1Safety Instructions
Safety regulations require the following during a repair:
•Connect the set to the Mains/AC Power via an isolation
transformer (> 800 VA).
•Replace safety components, indicated by the symbol h,
only by components identical to the original ones. Any
other component substitution (other than original type) may
increase risk of fire or electrical shock hazard.
Safety regulations require that after a repair, the set must be
returned in its original condition. Pay in particular attention to
the following points:
•Route the wire trees correctly and fix them with the
mounted cable clamps.
•Check the insulation of the Mains/AC Power lead for
external damage.
•Check the strain relief of the Mains/AC Power cord for
proper function.
•Check the electrical DC resistance between the Mains/AC
Power plug and the secondary side (only for sets that have
a Mains/AC Power isolated power supply):
1. Unplug the Mains/AC Power cord and connect a wire
between the two pins of the Mains/AC Power plug.
2. Set the Mains/AC Power switch to the "on" position
(keep the Mains/AC Power cord unplugged!).
3. Measure the resistance value between the pins of the
Mains/AC Power plug and the metal shielding of the
tuner or the aerial connection on the set. The reading
should be between 4.5 Mohm and 12 Mohm.
4. Switch "off" the set, and remove the wire between the
two pins of the Mains/AC Power plug.
•Check the cabinet for defects, to prevent touching of any
inner parts by the customer.
Service Default Mode (see chapter 5) with a colour bar
signal and stereo sound (L: 3 kHz, R: 1 kHz unless stated
otherwise) and picture carrier at 475.25 MHz for PAL, or
61.25 MHz for NTSC (channel 3).
•Where necessary, measure the waveforms and voltages
with (D) and without (E) aerial signal. Measure the
voltages in the power supply section both in normal
operation (G) and in stand-by (F). These values are
indicated by means of the appropriate symbols.
•Manufactured under license from Dolby Laboratories.
“Dolby”, “Pro Logic” and the “double-D symbol”, are
trademarks of Dolby Laboratories.
2.3.2Schematic Notes
•All resistor values are in ohms, and the value multiplier is
often used to indicate the decimal point location (e.g. 2K2
indicates 2.2 kohm).
•Resistor values with no multiplier may be indicated with
either an "E" or an "R" (e.g. 220E or 220R indicates 220
ohm).
•All capacitor values are given in micro-farads (μ= x10
nano-farads (n= x10
•Capacitor values may also use the value multiplier as the
decimal point indication (e.g. 2p2 indicates 2.2 pF).
•An "asterisk" (*) indicates component usage varies. Refer
to the diversity tables for the correct values.
•The correct component values are listed in the Spare Parts
List. Therefore, always check this list when there is any
doubt.
2.3.3BGA (Ball Grid Array) ICs
Introduction
For more information on how to handle BGA devices, visit this
URL: www.atyourservice.ce.philips.com (needs subscription,
not available for all regions). After login, select “Magazine”,
then go to “Repair downloads”. Here you will find Information
on how to deal with BGA-ICs.
-9
), or pico-farads (p= x10
-12
-6
),
).
2.2W arnings
•All ICs and many other semiconductors are susceptible to
electrostatic discharges (ESD w). Careless handling
during repair can reduce life drastically. Make sure that,
during repair, you are connected with the same potential as
the mass of the set by a wristband with resistance. Keep
components and tools also at this same potential. Available
ESD protection equipment:
– Complete kit ESD3 (small tablemat, wristband,
connection box, extension cable and earth cable)
4822 310 10671.
– Wristband tester 4822 344 13999.
•Be careful during measurements in the high voltage
section.
•Never replace modules or other components while the unit
is switched "on".
•When you align the set, use plastic rather than metal tools.
This will prevent any short circuits and the danger of a
circuit becoming unstable.
2.3Notes
2.3.1 General
•Measure the voltages and waveforms with regard to the
chassis (= tuner) ground (H), or hot ground (I), depending
on the tested area of circuitry. The voltages and waveforms
shown in the diagrams are indicative. Measure them in the
BGA Temperature Profiles
For BGA-ICs, you must use the correct temperature-profile,
which is coupled to the 12NC. For an overview of these profiles,
visit the website www.atyourservice.ce.philips.com (needs
subscription, but is not available for all regions)
You will find this and more technical information within the
"Magazine", chapter "Repair downloads".
For additional questions please contact your local repair help
desk.
2.3.4Lead-free Soldering
Due to lead-free technology some rules have to be respected
by the workshop during a repair:
•Use only lead-free soldering tin Philips SAC305 with order
code 0622 149 00106. If lead-free solder paste is required,
please contact the manufacturer of your soldering
equipment. In general, use of solder paste within
workshops should be avoided because paste is not easy to
store and to handle.
•Use only adequate solder tools applicable for lead-free
soldering tin. The solder tool must be able:
– To reach a solder-tip temperature of at least 400°C.
– To stabilize the adjusted temperature at the solder-tip.
– To exchange solder-tips for different applications.
•Adjust your solder tool so that a temperature of around
360°C - 380°C is reached and stabilized at the solder joint.
Heating time of the solder-joint should not exceed ~ 4 sec.
Avoid temperatures above 400°C, otherwise wear-out of
tips will increase drastically and flux-fluid will be destroyed.
To avoid wear-out of tips, switch “off” unused equipment or
reduce heat.
•Mix of lead-free soldering tin/parts with leaded soldering
tin/parts is possible but PHILIPS recommends strongly to avoid mixed regimes. If this cannot be avoided, carefully
clear the solder-joint from old tin and re-solder with new tin.
2.3.5 Alternative BOM identification
Directions for Use
MODEL :
PROD.NO:
32PF9968/10
AG 1A0617 000001
EN 7LC7.5E LA3.
MADE IN BELGIUM
220-240V 50/60Hz
~
VHF+S+H+UHF
S
128W
BJ3.0E LA
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The third digit in the serial number (example:
AG2B0335000001) indicates the number of the alternative
B.O.M. (Bill Of Materials) that has been used for producing the
specific TV set. In general, it is possible that the same TV
model on the market is produced with e.g. two different types
of displays, coming from two different suppliers. This will then
result in sets which have the same CTN (Commercial Type
Number; e.g. 28PW9515/12) but which have a different B.O.M.
number.
By looking at the third digit of the serial number, one can
identify which B.O.M. is used for the TV set he is working with.
If the third digit of the serial number contains the number “1”
(example: AG1B033500001), then the TV set has been
manufactured according to B.O.M. number 1. If the third digit is
a “2” (example: AG2B0335000001), then the set has been
produced according to B.O.M. no. 2. This is important for
ordering the correct spare parts!
For the third digit, the numbers 1...9 and the characters A...Z
can be used, so in total: 9 plus 26= 35 different B.O.M.s can be
indicated by the third digit of the serial number.
Identification: The bottom line of a type plate gives a 14-digit
serial number. Digits 1 and 2 refer to the production centre (e.g.
AG is Bruges), digit 3 refers to the B.O.M. code, digit 4 refers
to the Service version change code, digits 5 and 6 refer to the
production year, and digits 7 and 8 refer to production week (in
example below it is 2006 week 17). The 6 last digits contain the
serial number.
Figure 2-1 Serial number (example)
2.3.6Board Level Repair (BLR) or Component Level Repair
(CLR)
If a board is defective, consult your repair procedure to decide
if the board has to be exchanged or if it should be repaired on
component level.
If your repair procedure says the board should be exchanged
completely, do not solder on the defective board. Otherwise, it
cannot be returned to the O.E.M. supplier for back charging!
2.3.7NVM content
If the processor NVM IC is replaced or initialised, the Model
Number, Serial Number, and SSB Code number must be rewritten to the NVM. ComPair will foresee in a possibility to do
this.
2.3.8Practical Service Precautions
•It makes sense to avoid exposure to electrical shock.
While some sources are expected to have a possible
dangerous impact, others of quite high potential are of
limited current and are sometimes held in less regard.
•Always respect voltages. While some may not be
dangerous in themselves, they can cause unexpected
reactions that are best avoided. Before reaching into a
powered TV set, it is best to test the high voltage insulation.
It is easy to do, and is a good service precaution.
3.Directions for Use
You can download this information from the following websites:
http://www.philips.com/support
http://www.p4c.philips.com
EN 8LC7.5E LA4.
Mechanical Instructions
4.Mechanical Instructions
Index of this chapter:
4.1 Cable Dressing
4.2 Service Positions
4.3 Assy/Panel Removal
4.4 Set Re-assembly
4.1Cable Dressing
Notes:
•Figures below can deviate slightly from the actual situation,
due to the different set executions.
•Follow the disassemble instructions in described order.
Figure 4-1 Cable dressing (32" sets)
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Figure 4-2 Cable dressing (42" sets)
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Mechanical Instructions
4.2Service Positions
For easy servicing of this set, there are a few possibilities
created:
•The buffers from the packaging.
•Foam bars (created for Service).
•Aluminium service stands (created for Service).
Note: the aluminium service stands can only be used when the
set is equipped with so-called “mushrooms”. Otherwise use the
original stand that comes with the set.
4.2.1 Foam Bars
1
Required for sets
1
42"
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Figure 4-3 Foam bars
4.3Assy/Panel Removal
4.3.1Rear Cover
Warning: Disconnect the mains power cord before you remove
the rear cover.
1. Refer to next figures.
2. Place the TV set upside down on a table top, using the
foam bars (see part “Service Positions”).
3. Remove rear cover screws [1] and the stand (if mounted).
5. Lift Subwoofer module, and unplug Subwoofer cable [3].
6. Unplug AmbiLight cables [4] (if present).
7. Remove rear cover.
2
1
1
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The foam bars (order code 3122 785 90580 for two pieces) can
be used for all types and sizes of Flat TVs. See figure “Foam
bars” for details.
Sets with a display of 42" and larger, require four foam bars [1].
Ensure that the foam bars are always supporting the cabinet
and never only the display.
Caution: Failure to follow these guidelines can seriously
damage the display!
By laying the TV face down on the (ESD protective) foam bars,
a stable situation is created to perform measurements and
alignments. By placing a mirror under the TV, you can monitor
the screen.
4.2.2Aluminium Stands
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Figure 4-5 Rear cover removal (1/3)
3
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Figure 4-6 Rear cover removal (2/3)
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Figure 4-4 Aluminium stands
The MkII aluminium stands with order code 3122 785 90690,
can also be used to do measurements, alignments, and
duration tests. The stands can be (dis)mounted quick and easy
by means of sliding them in/out the "mushrooms". The stands
are backwards compatible with the earlier models.
Important: For (older) FTV sets without these "mushrooms", it
is obligatory to use the provided screws, otherwise it is possible
to damage the monitor inside!
4
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Figure 4-7 Rear cover removal (3/3)
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Mechanical Instructions
EN 11LC7.5E LA4.
4.3.2AmbiLight Lamps (if present)
1. Refer to next figure.
2. Unplug connectors [1].
3. Remove the T10 parker screws [2].
4. Remove the unit by shifting it sidewards [3].
When defective, replace the whole unit.
2
3
2
2
Figure 4-8 AmbiLight lamps
4.3.4Side I/O Panel
1. Refer to next figures.
2. Unplug connectors [1]. To release the flatcable connector
[1b], push the two side levers and unplug the connector.
3. Remove screws [2] and remove the complete module [3].
When defective, replace the whole unit.
2
2
1a
3
1
2
1b
3
2
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Figure 4-10 Side I/O module (1/2)
2
2
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4.3.3 Keyboard Control Panel
1. Refer to next figure.
2. Unplug connector [2].
3. Remove the T10 parker screws [1].
4. Remove the unit.
5. Release clips [3] and remove the board.
When defective, replace the whole unit.
1
3
2
1
1b
Figure 4-11 Side I/O module (2/2)
4.3.5IR/LED Panel
1. Refer to next figure.
2. Unplug connectors [1].
3. Release clip [2] and remove the board.
When defective, replace the whole unit.
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Figure 4-9 Keyboard control panel
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1
2
Figure 4-12 IR/LED panel
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EN 12LC7.5E LA4.
4.3.6 Speakers
Unplug the speaker cables and remove the speaker.
4.3.7Main Supply Panel
1. Unplug cables.
2. Remove the fixation screws.
3. Take the board out (it hinges at the left side).
When defective, replace the whole unit.
4.3.8Small Signal Board (SSB)
Note: Follow sequence below closely, otherwise you will have
difficulties with removing the top shielding.
1. Refer to next figures.
2. Disconnect all cables [1] on the SSB.
3. Remove the T10 tapping screws [2] that hold the SSB.
4. Remove the screws [3] that hold the connectors and the
connector plate.
5. Lift the complete SSB from the set (including the shielding
and connector plate).
6. Now, remove the connector plate first, by pulling it away
from the connectors.
7. Then, lift the top shielding from the SSB.
Mechanical Instructions
2
2
2
1
2
2
3
Figure 4-13 SSB removal (1/2)
3
2
2
3
3
3
3
3
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3
Figure 4-14 SSB removal (2/2)
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Mechanical Instructions
EN 13LC7.5E LA4.
4.3.9LCD Panel
1. Refer to next figures.
2. Unplug the connectors [1] on the Main Supply Panel, the
display (LVDS connector), Loudspeakers, and the LED/IR
board.
3. Do NOT forget to unplug the LVDS connector from the
SSB. Important: Be careful, as this is a fragile connector!
4. Remove T10 parker screws [2] on the top and bottom of the
central sub-frame.
3
5. Remove the T20 panel fixation screws [3]. Note that the
number of these screws can vary, depending on the
screensize.
6. Lift he complete central sub-frame from the set [4] (incl. the
PSU, SSB, and Side I/O boards and wiring).
7. After removing the sub-frame, the LCD panel can be lifted
from the front cabinet.
2
3
1
3
1
2
3
1
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Figure 4-15 LCD panel (1/3)
14
13
Figure 4-16 LCD panel (2/3)
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Figure 4-17 LCD panel (3/3)
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4.4Set Re-assembly
To re-assemble the whole set, execute all processes in reverse
order.
Notes:
•While re-assembling, make sure that all cables are placed
and connected in their original position. See figure "Cable
dressing".
•Pay special attention not to damage the EMC foams.
Ensure that EMC foams are mounted correctly (one is
located above the LVDS connector on the display, between
the LCD display and the metal sub-frame).
Mechanical Instructions
Service Modes, Error Codes, and Fault Finding
5.Service Modes, Error Codes, and Fault Finding
EN 15LC7.5E LA5.
Index of this chapter:
5.1 Test Points
5.2 Service Modes
5.3 Service Tools
5.4 Error Codes
5.5 The Blinking LED Procedure
5.6 Software Upgrading
5.7 Fault Finding and Repair Tips
5.1Test Points
In the chassis schematics and layout overviews, the test points
(Fxxx) are mentioned. In the schematics, test points are
indicated with a rectangular box around “Fxxx” or “Ixxx”, in the
layout overviews with a “half-moon” sign.
As most signals are digital, it will be difficult to measure
waveforms with a standard oscilloscope. Several key ICs are
capable of generating test patterns, which can be controlled via
ComPair. In this way it is possible to determine which part is
defective.
Perform measurements under the following conditions:
•Service Default Mode.
•Video: Colour bar signal.
•Audio: 3 kHz left, 1 kHz right.
5.2Service Modes
The Service Mode feature is split into four parts:
•Service Default Mode (SDM).
•Service Alignment Mode (SAM).
•Customer Service Mode (CSM) and Digital Customer
Service Mode (DCSM).
•Computer Aided Repair Mode (ComPair).
SDM and SAM offer features, which can be used by the Service
engineer to repair/align a TV set. Some features are:
•A pre-defined situation to ensure measurements can be
made under uniform conditions (SDM).
•Activates the blinking LED procedure for error identification
when no picture is available (SDM).
•The possibility to overrule software protections when SDM
was entered via the Service pins.
•Make alignments (e.g. white tone), (de)select options,
enter options codes, reset the error buffer (SAM).
•Display information (“SDM” or “SAM” indication in upper
right corner of screen, error buffer, software version,
operating hours, options and option codes, sub menus).
The (D)CSM is a Service Mode that can be enabled by the
consumer. The CSM displays diagnosis information, which the
customer can forward to the dealer or call centre. In CSM
mode, “CSM”, is displayed in the top right corner of the screen.
The information provided in CSM and the purpose of CSM is to:
•Increase the home repair hit rate.
•Decrease the number of nuisance calls.
•Solved customers' problem without home visit.
ComPair Mode is used for communication between a computer
and a TV on I2C /UART level and can be used by a Service
engineer to quickly diagnose the TV set by reading out error
codes, read and write in NVMs, communicate with ICs and the
uP (PWM, registers, etc.), and by making use of a fault finding
database. It will also be possible to up and download the
software of the TV set via I2C with help of ComPair. To do this,
ComPair has to be connected to the TV set via the ComPair
connector, which will be accessible through the rear of the set
(without removing the rear cover).
5.2.1General
Some items are applicable to all Service Modes or are general.
These are listed below.
Life Timer
During the life time cycle of the TV set, a timer is kept. It counts
the normal operation hours (not the Stand-by hours). The
actual value of the timer is displayed in SDM and CSM in a
decimal value. Every two soft-resets increase the hour by +1.
Software Identification, Version, and Cluster
The software ID, version, and cluster will be shown in the main
menu display of SDM, SAM, and CSM.
The screen will show: “AAAABCD X.YY”, where:
•AAAA is the chassis name: LC71 for analogue range (nonDVB), LC72 for digital range (DVB).
•B is the region indication: E= Europe, A= AP/China, U=
NAFTA, L= LATAM.
•C is the display indication: L= LCD, P= Plasma.
•D is the language/feature indication: 1= standard, H=
1080p full HD.
•X is the main version number: this is updated with a major
change of specification (incompatible with the previous
software version). Numbering will go from 1 - 9 and A - Z.
– If the main version number changes, the new version
number is written in the NVM.
– If the main version number changes, the default
settings are loaded.
•YY is the sub version number: this is updated with a minor
change (backwards compatible with the previous versions)
Numbering will go from 00 - 99.
– If the sub version number changes, the new version
number is written in the NVM.
– If the NVM is fresh, the software identification, version,
and cluster will be written to NVM.
Display Option Code Selection
When after an SSB or display exchange, the display option
code is not set properly, it will result in a TV with “no display”.
Therefore,
it is required to
set this display
option code after
such a repair.
To do so, press the following key sequence on a standard RC
transmitter: “062598” directly followed by MENU and “xxx”,
where “xxx” is a 3 digit decimal value of the panel type: see
column “Panel Code” in table “Option Codes OP1...OP7” (ch.
8), or see sticker on the side/bottom of the cabinet. When the
value is accepted and stored in NVM, the set will switch to
Stand-by, to indicate that the process has been completed.
Display Option
Code
39mm
040
PHILIPS
MODEL:
32PF9968/10
27mm
PROD.SERIAL NO:
AG 1A0620 000001
(CTN Sticker)
E_06532_038.eps
Figure 5-1 Location of Display Option Code sticker
During this algorithm, the NVM-content must be filtered,
because several items in the NVM are TV-related and not SSBrelated (e.g. Model and Prod. S/N). Therefore, “Model” and
“Prod. S/N” data is changed into “See Type Plate”.
In case a call centre or consumer reads “See Type Plate” in
CSM mode, he needs to look to the side/bottom sticker to
identify the set, for further actions.
290107
EN 16LC7.5E LA5.
Service Modes, Error Codes, and Fault Finding
5.2.2 Service Default Mode (SDM)
Purpose
Set the TV in SDM mode in order to be able to:
•Create a pre-defined setting for measurements to be
made.
•Override software protections.
•Start the blinking LED procedure.
•Read the error buffer.
•Check the life timer.
Specifications
Table 5-1 SDM default settings
RegionFreq. (MHz)Defaul t syst.
Europe (except France),
475.25PAL B/G
AP-PAL/-Multi
FranceSECAM L
NAFTA, AP-NTSC61.25 (channel 3) NTSC M
LATAMPAL M
•Set linear video and audio settings to 50%, but volume to
25%. Stored user settings are not affected.
•All service-unfriendly modes (if present) are disabled, since
they interfere with diagnosing/repairing a set. These
service unfriendly modes are:
– (Sleep) timer.
– Blue mute/Wall paper.
– Auto switch “off” (when there is no “ident” signal).
– Hotel or hospital mode.
– Child lock or parental lock (manual or via V-chip).
– Skipping, blanking of “Not favourite”, “Skipped” or
“Locked” presets/channels.
– Automatic storing of Personal Preset or Last Status
settings.
– Automatic user menu time-out (menu switches back/
OFF automatically.
– Auto Volume levelling (AVL).
How to Activate
To activate SDM, use one of the following methods:
•Press the following key sequence on the remote control
transmitter: “062596” directly followed by the MENU button
(do not allow the display to time out between entries while
keying the sequence).
•Short one of the “Service” jumpers on the TV board during
cold start (see Figures “Service jumper”). Then press the
mains button (remove the short after start-up).
Caution: Activating SDM by shorting “Service” jumpers will
override the DC speaker protection (error 1), the General
I2C error (error 4), and the Trident video processor error
(error 5). When doing this, the service-technician must
know exactly what he is doing, as it could damage the
television set.
On Screen Menu
After activating SDM, the following screen is visible, with SDM
in the upper right corner of the screen to indicate that the
television is in Service Default Mode.
HHHHH A A A AB C D- X . Y Y
ERR XX XX XX XX XX
O P X X X X X X X X XX X XX X XX X X
SDM
G_16860_030.eps
260107
Figure 5-3 SDM menu
Menu explanation:
•HHHHH: Are the operating hours (in decimal).
•AAAABCD-X.YY: See paragraph “Service Modes” ->
“General” -> “Software Identification, Version, and Cluster”
for the SW name definition.
•SDM: The character “SDM” to indicate that the TV set is in
Service mode.
•ERR: Shows all errors detected since the last time the
buffer was erased. Five errors possible.
•OP: Used to read-out the option bytes. See “Options” in the
Alignments section for a detailed description. Seven codes
are possible.
How to Navigate
As this mode is read only, there is not much to navigate. To
switch to other modes, use one of the following methods:
•Command MENU from the user remote will enter the
normal user menu (brightness, contrast, colour, etc...) with
“SDM” OSD remaining, and pressing MENU key again will
return to the last status of SDM again.
•To prevent the OSD from interfering with measurements in
SDM, command “OSD” (“STATUS” for NAFTA and
LATAM) from the user remote will toggle the OSD “on/off”
with “SDM” OSD remaining always “on”.
ress the following key sequence on the remote control
P
•
transmitter: “062596” directly followed by the OSD/i+
button to switch to SAM (do not allow the display to time out
between entries while keying the sequence).
How to Exit
Switch the set to STANDBY by pressing the mains button on
the remote control transmitter or on the television set.
If you switch the television set “off” by removing the mains (i.e.,
unplugging the television), the television set will remain in SDM
when mains is re-applied, and the error buffer is not cleared.
The error buffer will only be cleared when the “clear” command
is used in the SAM menu.
SDMSDM
H_17370_048.eps
Figure 5-2 Service jumper (SSB component side)
Note:
•If the TV is switched “off” by a power interrupt while in SDM,
the TV will show up in the last status of SDM menu as soon
as the power is supplied again. The error buffer will not be
cleared.
•In case the set is in Factory mode by accident (with “F”
displayed on screen), by pressing and hold “VOL-“ and
“CH-” together should leave Factory mode.
080807
Service Modes, Error Codes, and Fault Finding
EN 17LC7.5E LA5.
5.2.3 Service Alignment Mode (SAM)
Purpose
•To change option settings.
•To display / clear the error code buffer.
•To perform alignments.
Specifications
•Operation hours counter (maximum five digits displayed).
•Software version, error codes, and option settings display.
•Error buffer clearing.
•Option settings.
•Software alignments (Tuner, White Tone, and Audio).
•NVM Editor.
•ComPair Mode switching.
•Set the screen mode to full screen (all contents on screen
are viewable).
How to Activate
To activate SAM, use one of the following methods:
•Press the following key sequence on the remote control
transmitter: “062596" directly followed by the OSD/STATUS/INFO/i+ button (it depends on region which
button is present on the RC). Do not allow the display to
time out between entries while keying the sequence.
•Or via ComPair.
After entering SAM, the following screen is visible, with SAM in
the upper right corner of the screen to indicate that the
television is in Service Alignment Mode.
LLLL L A AAABCD- X. YY
ERR XX XX XX XX XX
O P X X X X X X X X X X X X X X X X X X
C l e a r > Y e s
O p t i o n s >
T u n e r >
R G B A l i g n >
N V M E d i t o r >
C o m p a i r >
S W E V E N T S >
Figure 5-4 SAM menu
Menu explanation:
1. LLLLL. This represents the run timer. The run timer counts
normal operation hours, but does not count Stand-by
hours.
2. AAAABCD-X.YY. See paragraph “Service Modes” ->
“General” -> “Software Identification, Version, and Cluster”
for the SW name definition.
3. SAM. Indication of the Service Alignment Mode.
4. ERR (ERRor buffer). Shows all errors detected since the
last time the buffer was erased. Five errors possible.
5. OP (Option Bytes). Used to read-out the option bytes. See
“Options” in the Alignments section for a detailed
description. Seven codes are possible.
6. Clear. Erases the contents of the error buffer. Select the
CLEAR menu item and press the MENU RIGHT key. The
content of the error buffer is cleared.
7. Options. Used to set the option bits. See “Options” in the
“Alignments” chapter for a detailed description.
8. Tuner. Used to align the tuner. See “Tuner” in the
“Alignments” chapter for a detailed description.
9. RGB Align. Used to align the White Tone. See “White
Tone” in the “Alignments” chapter for a detailed
description.
10. NVM Editor. Can be used to change the NVM data in the
television set. See also paragraph “Fault Finding and
Repair Tips” further on.
11. ComPaIr. Can be used to switch the television to “In
Application Programming” mode (IAP), for software
SAM
G_16860_031.eps
260107
uploading via ComPair. Read paragraph “Service Tools” > “ComPair”. Caution: When this mode is selected without
ComPair connected, the TV will be blocked. Remove the
AC power to reset the TV.
12. SW Events. Only to be used by development to monitor
SW behaviour during stress test.
How to Navigate
•In the SAM menu, select menu items with the MENU UP/
DOWN keys on the remote control transmitter. The
selected item will be indicated. When not all menu items fit
on the screen, use the MENU UP/DOWN keys to display
the next / previous menu items.
W
ith the MENU LEFT/RIGHT keys, it is possible to:
•
– Activate the selected menu item.
– Change the value of the selected menu item.
– Activate the selected sub menu.
•When you press the MENU button twice while in top level
SAM, the set will switch to the normal user menu (with the
SAM mode still active in the background). To return to the
SAM menu press the MENU button.
•Command “OSD/i+” key from the user remote will toggle
the OSD “on/off” with “SAM” OSD remaining always “on”.
•Press the following key sequence on the remote control
transmitter: “062596” directly followed by the MENU button
to switch to SDM (do not allow the display to time out
between entries while keying the sequence).
How to Store SAM Settings
To store the settings changed in SAM mode (except the
OPTIONS settings), leave the top level SAM menu by using the
POWER button on the remote control transmitter or the
television set.
How to Exit
Switch the set to STANDBY by pressing the mains button on
the remote control transmitter or the television set.
Note:
•When the TV is switched “off” by a power interrupt while in
SAM, the TV will show up in "normal operation mode" as
soon as the power is supplied again. The error buffer will
not be cleared.
•In case the set is in Factory mode by accident (with “F”
displayed on screen), by pressing and hold “VOL-“ and
“CH-” together should leave Factory mode.
EN 18LC7.5E LA5.
Service Modes, Error Codes, and Fault Finding
5.2.4 Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TV’s operation settings. A call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set. This helps them to diagnose
problems and failures in the TV before making a service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
Specifications
•Ignore “Service unfriendly modes”.
•Line number for every line (to make CSM language
independent).
•Set the screen mode to full screen (all contents on screen
are viewable).
•After leaving the Customer Service Mode, the original
settings are restored.
•Possibility to use “CH+” or “CH-” for channel surfing, or
enter the specific channel number on the RC.
How to Activate
To activate CSM, press the following key sequence on the
remote control transmitter: “123654” (do not allow the display
to time out between entries while keying the sequence).
Upon entering the Customer Service Mode, the following
screen will appear:
1 M O D E L : 3 2 P F L 7 7 6 2 D / 0
2 P R O D S / N : AG1A0712123456
3 S W I D : L C 7 5 E L 1 - 1 . x x
4 O P : X X X X X X X X X X X X X X X X X X X X X
5 C O D E S : X X X X X X X X X X
6 S S B : 3 1 39 127 12341
7 N V M : X X X X X X X X
8 F l a s h D a t a : X X . X X . X X . X X
9 D I S P L A Y : xxxx xxx xxxxx
P A G E D O W N
B
y
5
CS M
H_17370_035a.eps
080807
Menu Explanation
1. MODEL. Type number, e.g. 32PFL7762D/05. (*)
2. PROD S/N. Product serial no., e.g. AG1A0712123456. (*)
3. SW ID. Software cluster and version is displayed.
4. OP. Option code information.
5. CODES. Error buffer contents.
6. SSB. Indication of the SSB factory ID (= 12nc). (*)
7. NVM. The NVM software version no.
8. Flash Data. PQ (picture quality) and AQ (audio quality)
data version. This is a sub set of the main SW.
9. DISPLAY. Indication of the display ID (=12 nc).
10. TUNER. Indicates the tuner signal condition: “Weak” when
signal falls below threshold value, “Medium” when signal is
at mid-range, and “Strong” when signal falls above
threshold value.
11. SYSTEM. Gives information about the video system of the
selected transmitter (PAL/SECAM/NTSC).
12. SOUND. Gives information about the audio system of the
selected transmitter (MONO/STEREO/NICAM).
13. n.a.
14. HDAU. HDMI audio stream detection. “YES” means audio
stream detected. “NO” means no audio stream present.
Only displayed when HDMI source is selected.
15. FORMAT. Gives information about the video format of the
selected transmitter (480i/480p/720p/1080i).
17. FPGA FW. Only applicable to sets with an FPGA.
18. Reserved.
(*) If an NVM IC is replaced or initialised, the Model Number,
Serial Number, and SSB Code Number must be re-written to
the NVM. ComPair will foresee in a possibility to do this.
How to Exit
x
it CSM, use one of the following methods:
To e
•Press the MENU button twice, or POWER button on the
remote control transmitter.
•Press the POWER button on the television set.
Figure 5-5 CSM menu -1- (example)
1 0 T U N E R : W E A K / G O O D / S T R O N G
1 1 S Y S T E M : P A L / N T S C / S E C A M
1 2 S O U N D : M O N O / S T E R E O / N I C A M
1 3
1 4H D A U : Y E S / N O
1 5F O R M A T : X X X X X X X X
1 6 L. T. : xxxxxx
1 7F P G A F W : xx.xx.xx
1 8 :
P A G E U P :
B
y
Figure 5-6 CSM menu -2- (example)
CS M
H_17370_035b.eps
080807
Service Modes, Error Codes, and Fault Finding
5.2.5 Digital Customer Service Mode (DCSM)
Purpose
The Digital Customer Service Mode shows error codes and
information on the IBO Zapper module (DVB reception part)
operation settings. The call centre can instruct the customer to
activate DCSM by telephone and read off the information
displayed. This helps the call centre to diagnose problems and
failures in the IBO Zapper module before making a service
call.The DCSM is a read-only mode; therefore, modifications
are not possible in this mode.
How to Activate
To activate the DCSM, put the television in its digital mode (via
the “A/D” button on the remote control).
1. Press the “Digital Menu” button on the remote control to
activate the digital user menu (called “Setup”).
2. Activate the “Information” sub menu (via the “down” and
“right” cursor buttons).
3. In the “Information” sub menu, press the following key
sequence on the remote control to activate the DCSM:
“GREEN RED YELLOW 9 7 5 9” (do not allow the display
to time out between entries while keying this sequence).
Then, the “Service menu” will appear (see figures below).
Alternative method to activate DCSM: press key sequence
“123654” on the remote control transmitter while in digital mode
(do not allow the display to time out between entries while
keying the sequence). Then, the “Service menu” will appear
(see figures below).
Menu explanation
Figure 5-7 DCSM menu - 1
E_14970_040.eps
090904
EN 19LC7.5E LA5.
E_14970_042.eps
090904
Figure 5-9 DCSM menu - 3
1. Hardware version: This indicates the version of the IBO
Zapper module hardware.
2. Application SW: The application software version.
3. NOR Version: The NOR Flash image software version
4. Digital Frequency: The digital frequency that the set is
tuned to.
5. Bit Error Rate: The error rate measured before the error
correction algorithm circuitry. (this value gives an
impression of the received signal)
6. Tuner AGC: Tuner AGC value.
7. COFDM Lock: Indication if COFDM decoder is locked.
8. AFD Status: Status of the Active Picture Format
Descriptor.
9. Terrestrial Delivery System Parameters:
– Bandwidth: Bandwidth of the received signal.
– Constellation Pattern: Displays the signal
constellation.
– Alpha Value: Displays the Alpha Value.
– FEC Scheme: Displays the Forward Error Correcting
Scheme
– Guard Interval: Displays the value for the Guard
Interval.
– Transmission Mode: Displays the Transmission
Mode.
10. Audio Comp Type: Type of detected audio stream.
11. MHEG Present: Indicates if MHEG is present or not.
12. CIM Card
How to exit
Press the BLUE button on the Remote Control to exit DCSM.
P
resent: Indicates if CIM card is present or not.
Figure 5-8 DCSM menu - 2
E_14970_041.eps
100904
EN 20LC7.5E LA5.
Service Modes, Error Codes, and Fault Finding
5.3Service Tools
5.3.1ComPair
Introduction
ComPair (Computer Aided Repair) is a Service tool for Philips
Consumer Electronics products. and offers the following:
1. ComPair helps you to quickly get an understanding on how
to repair the chassis in a short and effective way.
2. ComPair allows very detailed diagnostics and is therefore
capable of accurately indicating problem areas. You do not
have to know anything about I2C or UART commands
yourself, because ComPair takes care of this.
3. ComPair speeds up the repair time since it can
automatically communicate with the chassis (when the uP
is working) and all repair information is directly available.
4. ComPair features TV software up possibilities.
Specifications
ComPair consists of a Windows based fault finding program
and an interface box between PC and the (defective) product.
The (new) ComPair II interface box is connected to the PC via
an USB cable. For the TV chassis, the ComPair interface box
and the TV communicate via a bi-directional cable via the
service connector(s).
How to Connect
This is described in the ComPair chassis fault finding database.
TO TV
TO
I2C SERVICE
CONNECTOR
TO
UART SERVICE
CONNECTOR
TO
UART SERVICE
CONNECTOR
•ComPair UART interface cable: 3138 188 75051 (to be
used with chassis LC7.5).
Note: If you encounter any problems, contact your local
support desk.
5.3.2LVDS Tool
Support of the LVDS Tool has been discontinued.
ComPair II
RC in
Optional
Switch
PowerModeLink/
Activity
HDMI
2
I
C only
RC out
Multi
function
2
I
C
PC
ComPair II Developed by Philips Brugge
Optional power
5V DC
RS232 /UART
G_06532_036.eps
240807
Figure 5-10 ComPair II interface connection
Caution: It is compulsory to connect the TV to the PC as
shown in the picture above (with the ComPair interface in
between), as the ComPair interface acts as a level shifter. If
one connects the TV directly to the PC (via UART), ICs will be
blown!
How to Order
ComPair II order codes:
•ComPair II interface: 3122 785 91020.
•ComPair32 CD (update): 3122 785 60160.
•ComPair I
with chassis L01, A02, A10, EMX, ...).
•ComPair I
2
C interface cable: 3122 785 90004 (to be used
2
C interface extension cable: 3139 131 03791 (to
be used with chassis L01, A02, A10, L04, LC4, LC7.1,
LC7.2).
•ComPair UART interface cable: 3122 785 90630 (to be
used with chassis LC4, EJ3, BJ2, BL2, BP2, ...).
•ComPair RS232 cable: 3104 311 12742 (to be used with
chassis Q52x).
•ComPair I
with chassis TPM1.xA).
•ComPair I
2
C adapter cable: 3122 785 90004 (to be used
2
C interface cable: 9965 100 07325 (to be used
with chassis LC7.5).
Service Modes, Error Codes, and Fault Finding
EN 21LC7.5E LA5.
5.4Error Codes
5.4.1 Introduction
Error codes are required to indicate failures in the TV set. In
principle a unique error code is available for every:
•Activated protection.
•Failing I2C device.
•General I2C error.
•SDRAM failure.
The last five errors, stored in the NVM, are shown in the
Service menu’s. This is called the error buffer.
The error code buffer contains all errors detected since the last
time the buffer was erased. The buffer is written from left to
right. When an error occurs that is not yet in the error code
buffer, it is displayed at the left side and all other errors shift one
position to the right.
An error will be added to the buffer if this error differs from any
error in the buffer. The last found error is displayed on the left.
An error with a designated error code may never lead to a
deadlock situation. This means that it must always be
diagnosable (e.g. error buffer via OSD or blinking LED
procedure, ComPair to read from the NVM).
In case a failure identified by an error code automatically
results in other error codes (cause and effect), only the error
code of the MAIN failure is displayed.
Example: In case of a failure of the I2C bus (CAUSE), the error
code for a “General I2C failure” and “Protection errors” is
displayed. The error codes for the single devices (EFFECT) is
not displayed. All error codes are stored in the same error
buffer (TV’s NVM) except when the NVM itself is defective.
5.4.2How to Read the Error Buffer
You can read the error buffer in 3 ways:
•On screen via the SAM/SDM/CSM (if you have a picture).
Example:
– ERROR: 0 0 0 0 0 : No errors detected
– ERROR: 6 0 0 0 0 : Error code 6 is the last and only
detected error
– ERROR: 9 6 0 0 0 : Error code 6 was detected first and
error code 9 is the last detected (newest) error
•Via the blinking LED procedure (when you have no
picture). See “The Blinking LED Procedure”.
•Via ComPair.
5.4.3 Error Codes
In case of non-intermittent faults, write down the errors present
in the error buffer and clear the error buffer before you begin
the repair. This ensures that old error codes are no longer
present.
If possible, check the entire contents of the error buffer. In
some situations, an error code is only the result of another error
and not the actual cause of the problem (for example, a fault in
the protection detection circuitry can also lead to a protection).
Table 5-2 Error code overview
Error
1)
code
0No error.
1DC Protection of speakers.
2+12V protection error.12V missing or "low".
3Reserved.
4General I2C error.note 2
5Trident Video Processor
6I2C error while communicating
7I2C error while communicating
8I2C error while communicating
9I2C error communicating with
10SDRAM defective.7D01
11I2C error while communicating
12I2C error while communicating
13DVB HW communication
14SDRAM defective.7D02
15I2C error while communicating
16I2C error while communicating
17I2C error while communicating
18Reserved.(iTV)
19Reserved.(1080p bolt-on module)
20I2C error while communicating
21I2C error while communicating
22I2C error while communicating
23Reserved.
DescriptionItem nr. Remarks
communication error.
with the NVM.
with the Tuner.
with the IF Demodulator.
the Sound Processor.
with the HDMI IC.
with the MOJO PNX8314.
error.
with the IBO COFDM channel
decoder.
with the IBO NVM.
with FPGA
with the IBO PCMCIA
controller.
with the HDMI mux IC
with the HDMI buffer in Side A/
V Panel
7C01When Trident IC is
defective, error 10 and 14
might also be reported.
Trident communicates via
parallel bus, not via the I2C
bus. The I2C bus of Trident
is only used in ComPair
mode.
7L23The TV will not start-up due
to critical data not available
from the NVM, but the LED
will blink the error code.
1101
7113
7411
7N01
7H03if applicable
7F01,
if applicable
7K00,
7H03
7F01
7H03
7700 or
external
7K00
7M07
Notes
1. Some of the error codes reported are depending on the
option code configurations.
2. This error means: no I2C device is responding to the
particular I2C bus. Possible causes: SCL/SDA shorted to
GND, SCL shorted to SDA, or SCL/SDA open (at uP pin).
The internal bus of the Trident platform should not cause
the entire system to halt as such an error can be reported.
5.4.4How to Clear the Error Buffer
The error code buffer is cleared in the following cases:
•By using the CLEAR command in the SAM menu:
– To enter SAM, press the following key sequence on the
remote control transmitter: “062596” directly followed
by the OSD/i+ button (do not allow the display to time
out between entries while keying the sequence).
– Make sure the menu item CLEAR is selected. Use the
MENU UP/DOWN buttons, if necessary.
– Press the MENU RIGHT button to clear the error
buffer. The text on the right side of the “CLEAR” line will
change from “CLEAR?” to “CLEARED”
•If the contents of the error buffer have not changed for 50
hours, the error buffer resets automatically.
EN 22LC7.5E LA5.
Service Modes, Error Codes, and Fault Finding
Note: If you exit SAM by disconnecting the mains from the
television set, the error buffer is not reset.
5.5The Blinking LED Procedure
5.5.1Introduction
The software is capable of identifying different kinds of errors.
Because it is possible that more than one error can occur over
time, an error buffer is available, which is capable of storing the
last five errors that occurred. This is useful if the OSD is not
working properly.
Errors can also be displayed by the blinking LED procedure.
The method is to repeatedly let the front LED pulse with as
many pulses as the error code number, followed by a period of
1.5 seconds in which the LED is “off”. Then this sequence is
repeated.
Example (1): error code 4 will result in four times the sequence
LED “on” for 0.25 seconds / LED “off” for 0.25 seconds. After
this sequence, the LED will be “off” for 1.5 seconds. Any RC5
command terminates the sequence. Error code LED blinking is
in red colour.
Example (2): the content of the error buffer is “12 9 6 0 0”
After entering SDM, the following occurs:
•1 long blink of 5 seconds to start the sequence,
•12 short blinks followed by a pause of 1.5 seconds,
•9 short blinks followed by a pause of 1.5 seconds,
•6 short blinks followed by a pause of 1.5 seconds,
•1 long blink of 1.5 seconds to finish the sequence,
•The sequence starts again with 12 short blinks.
5.5.2 Displaying the Entire Error Buffer
5.6Software Upgrading
In this chassis, three SW “stacks” are used:
•TV mains SW (processor and processor NVM).
•Digital TV SW (IBO Zapper).
5.6.1TV Main SW Upgrade
For instructions on how to upgrade the TV Main software, refer
to ComPair.
5.6.2“Digital TV” Software Upgrade
How to Upgrade Philips “Digital TV” Software (IBO Zapper):
Preparation of the Memory Device for Software Upgrade
For the procedure you will require:
1. A personal computer with web browsing capability.
2. An archive utility that supports the ZIP-format (e.g. Winzip
for Windows).
3. A CompactFlash PC Card Adapter (Type II).
4. A CompactFlash (Type I) portable memory card for
insertion into the PC Card Adapter. Philips recommends
using Compact Flash (CF) portable memory cards with
their respective PC Card Adapters (Sandisk or Kingston)
with memory sizes of up to 256MB. Philips does not
guarantee that other types of portable memory cards and
their respective PC Card Adapters, including multi-card PC
Card Adapters work on Philips Digital TV.
Note: Only FAT16-formatted portable memory is
supported. NTFS & FAT32 are not supported.
Copying of Software Image Files to the Flash Device
Copy the appropriate “FCL.img” and “IBOZ.img” to the root
directory of the flash device.
Additionally, the entire error buffer is displayed when Service
Mode “SDM” is entered. In case the TV set is in protection or
Stand-by: The blinking LED procedure sequence (as in SDMmode in normal operation) must be triggered by the following
RC sequence: “MUTE” “062500” “OK”.
In order to avoid confusion with RC5 signal reception blinking,
this blinking procedure is terminated when a RC5 command is
received.
To erase the error buffer, the RC command “MUTE” “062599 “OK” can be used.
Verifying the Current Version of the TV Software
Before you start the software upgrade procedure, it is advised
to check what the current TV software is. The current TV
software version can be seen in the “System software” menu.
1. First press the “A/D” key and then the “DIGITAL MENU”
key on the remote controller to access the “Setup” menu.
2. Access the “Information” menu.
3. Access the “Current software version” menu.
Example:
The menu shows “IdtvZapper_HW260.256_SW2.0.24”. This
means that the hardware version is “260.256” and the software
version is “2.0.24”.
Figure 5-11 Current software version
G_16221_001.eps
241006
Service Modes, Error Codes, and Fault Finding
Software Upgrade Procedure
1. Power ON your TV with the power switch at the side of the
TV. Put your TV ON by using the remote controller if the TV
is in Stand-by.
2. Make sure that it is in “Digital” mode (via “A/D” button).
3. Make sure that your TV is not in Stand-by. Power OFF your
TV with the power switch of the TV.
4. Remove the Conditional Access Module (if any) from the
CI-slot.
5. Insert the PC Card Adapter with the portable memory card
containing the software upgrade files.
6. Switch ON your TV with the power switch at the side of the
TV.
7. At start-up, the TV will scan the CI slot until it finds the
update content. The TV will automatically go to the
upgrade mode. After a few seconds it will display the status
of the upgrade procedure.
Warnings:
Do NOT remove the memory card or the PC card adapter
during the software upgrade procedure.
In case of a power drop during the upgrade procedure, don’t
remove the portable memory from the TV. The TV will continue
the upgrade as soon as the power comes back.
Example: At start-up of the TV, the current software is erased.
EN 23LC7.5E LA5.
G_16221_005.eps
241006
Figure 5-15 Upgrade ready
When the software upgrade has been successful, switch OFF
the TV, remove the PC Card Adapter, and restart the TV with
the Power switch at the side of the TV.
The TV will now start up with the new software.
Verifying that the Software Has Been Upgraded
Successfully
Verify that the software is upgraded to the new version by
following the procedure outlined in the section “Verifying the
current version of the TV software”.
G_16221_002.eps
241006
Figure 5-12 Erasure of the software
If the erasure is successful, the programming will start.
G_16221_003.eps
241006
Figure 5-13 Programming of the software
Example: The programming is completed when the progress
bar reaches the 100% mark.
G_16221_004.eps
241006
Figure 5-14 Programming complete
The TV will reset and the screen will go blank, after a few
seconds a dialogue box will occur to inform you that the current
module inserted in the CI slot is not recognized. This is normal
as the slot only recognizes a Conditional Access Module during
normal operation.
Example: The following dialogue box will appear after the TV is
upgraded successfully:
EN 24LC7.5E LA5.
Service Modes, Error Codes, and Fault Finding
5.7Fault Finding and Repair Tips
Notes:
•It is assumed that the components are mounted correctly
with correct values and no bad solder joints.
•Before any fault finding actions, check if the correct options
are set.
5.7.1 NVM Editor
In some cases, it can be convenient if one directly can change
the NVM contents. This can be done with the “NVM Editor” in
SAM mode. With this option, single bytes can be changed.
Caution:
•Do not change the NVM settings without
understanding the function of each setting, because
incorrect NVM settings may seriously hamper the
correct functioning of the TV set!
•Always write down the existing NVM settings, before
changing the settings. This will enable you to return to the
original settings, if the new settings turn out to be incorrect.
Table 5-3 NVM editor overview
HexDecDescription
.ADR0x000A10Existing value
.VAL0x00000New value
.StoreStore?
5.7.2 Load Default NVM Values
Alternative method (1):
1. Go to SAM.
2. Select NVM Editor.
3. Select ADR (address) to 1 (dec).
4. Change the VAL (value) to 170 (dec).
5. Store the value.
6. Do a hard reset to make sure new default values took
place.
Alternative method (2):
It is also possible to upload the default values to the NVM with
ComPair in case the SW is changed, the NVM is replaced with
a new (empty) one, or when the NVM content is corrupted.
After replacing an EEPROM (or with a defective/no EEPROM),
default settings should be used to enable the set to start-up and
allow the Service Default Mode and Service Alignment Mode to
be accessed.
5.7.3Start-up/Shut-down Flowcharts
Important note for DVB sets:
•When you put a DVB set into Stand-by mode with an RC,
the set will go to “Semi Stand-by” mode for 5 minutes. This,
to facilitate “Off the Air download” (OAD). If there is no
activity within these 5 minutes, the set will switch to Standby mode. In “Semi Stand-by” mode, the LCD backlight and
Audio Amplifier are turned “off” but other circuits still work
as normal. The customer might think the set is in Stand-by.
However, in real Stand-by mode, only the uP and the NVM
are alive and all other circuits are switched “off”.
•If you press the mains switch at the local key board in a
DVB set, the set will switch to Stand-by mode.
It is possible to download default values automatically into the
NVM in case a blank NVM is placed or when the NVM first 20
address contents are "FF". After the default values are
downloaded, it is possible to start-up and to start aligning the
TV set. To initiate a forced default download the following
action has to be performed:
1. Switch “off” the TV set with the mains cord disconnected
from the wall outlet (it does not matter if this is from "Standby" or "Off" situation).
2. Short-circuit the SDM jumpers on the SSB (keep short
circuited).
3. Press “P+” or “CH+” on the local keyboard (and keep it
pressed).
4. Reconnect the mains supply to the wall outlet.
5. Release the “P+” or “CH+” when the set is “on” or blue LED
is blinking.
When the downloading has completed successfully, the set
should be into Stand-by, i.e. red LED on.
On the next pages you will find start-up and shut-down
flowcharts, which might be helpful during fault finding.
Please note that some events are only related to PDP sets,
and therefore not applicable to this LCD chassis.
Service Modes, Error Codes, and Fault Finding
EN 25LC7.5E LA5.
LC07S
Start Up
No
Disable Audio Mute
Standby Soft Mode
(NO LED)
Port Assignment in STANDBY
Wait for Power Local Key
Notes:
---------
1. LC07S TV software only start communication with IBOZ once
receive the INT message from IBOZ.