CarePartner® Telephone
1 x ‘P’ height
1 x ‘P’ height
With Reminders
Model 9500 User’s Manual
Table of Contents
5 The CarePartner Telephone with Reminders
6 VoiceAssist®
8 CarePartner Telephone Features
9 Using Your Medical Alert Service When You Need Help
11 Using the Inactivity Timer (optional)
12 The Reminder Message
13 Using Your CarePartner Telephone Features
16 Care and Maintenance
17 Accessories for Your CarePartner Telephone with Reminders
18 Batteries and Service
19 Troubleshooting Guide
Congratulations on your choice of the Philips Lifeline CarePartner Telephone
with Reminders. For over 30 years, Philips Lifeline has been North America’s
leading provider of medical alert products and services, and currently we are
helping hundreds of thousands of people across the United States and Canada
enhance their independence and quality of life.
The CarePartner Telephone
with Reminders
The CarePartner Telephone with Reminders is a full-featured telephone that
incorporates the benets of a medical alert service with reminder message
functionality. This User’s Manual is an easy-to-follow instructional guide that
contains all of the information you will need to operate your CarePartner
Telephone.
Enhanced Telephone Features
The CarePartner Telephone is equipped with features that enhance daily
communication.
• Large, high-contrast push buttons for easy dialing and feature access.
• Lighted keypad for night-time use.
• Speakerphone for hands-free conversation.
• Volume controls for handset, speakerphone and ringer.
• Enunciated dialing feature announces each number as it is pressed to ensure
correct dialing.
• Memory dial keys for quick and convenient dialing.
NOTE
Before you attempt to
use the CarePartner
Telephone, please read this
manual thoroughly and
refer to the CarePartner
Telephone with Reminders
Installation Manual as
needed.
Model 9500 User’s Manual4
CarePartner Telephone Features
The CarePartner Telephone with Reminders allows you to call for help 24 hours a
day by pressing your Personal Help Button.
• When pressed, the lightweight, waterproof Personal Help Button signals the
CarePartner Telephone to call for help.
• VoiceAssist claries the operation of the CarePartner Telephone.
• 12 or 24-hour programmable Inactivity Timer noties the Response Center if you
have not reset within the selected time period.
• Red HELP button, when pressed, transmits a help signal to the Response Center.
• Yellow RESET button pressed by a responder signals that help has arrived.
• 24-hour rechargeable battery back-up ensures protection in the event of a power
failure.
Reminder Features
The CarePartner Telephone with Reminders can be programmed with up to six
user-recorded voice messages that can be set to play at specied times. There are
three different types of reminders:
• Daily reminders play once every day.
• Weekly reminders play once a week.
• One-time reminders play only once.
NOTE
Reminders can be
programmed from the
subscriber’s home or from
a remote location such as
a caregiver’s home, nurse’s
ofce or doctor’s ofce.
For instructions on how
to program reminders,
see the CarePartner
Telephone with Reminders
Installation Manual.
Instructions on how to
respond to a reminder are
included in this manual.
Model 9500 User’s Manual 5
VoiceAssist
The CarePartner Telephone with Reminders is equipped with VoiceAssist, a friendly,
reassuring voice that claries the operation of the CarePartner Telephone and
makes it easy to use.
Help Alarms
Situation Message Played
When you press either
your Personal Help Button
or the red HELP button
“Help call in progress…
please wait!”
Time and Date Announcement
VoiceAssist announces the correct time and day of the week each time you press
the yellow RESET button.
Enunciated Dialing Prompts (optional)
VoiceAssist has the capability to announce each number as it is pressed. With
this enunciated dialing feature, you can be sure that you are dialing correctly.
To turn the enunciated dialing prompts on or off, use the following
instructions:
Action Instructions
To turn the enunciated
dialing prompts ON
With the handset on-hook,
press: Star (*), 3, 1, 1
To turn the enunciated
dialing prompts OFF
With the handset on-hook,
press: Star (*), 3, 0, 0
Smoke Alarm (optional Smoke Detector)
Situation Message Played
Smoke Detector
is activated
Model 9500 User’s Manual6
“Smoke alarm…press yellow RESET
to cancel” (ONLY IF RESPONSE IS
NOT NEEDED)
Inactivity Timer (optional)
Situation Message Played
When you lift the
Timer switch to
the AWAY position
When you push the
Timer switch down
(“AWAY” is not showing)
When the Inactivity
Timer has expired
“Away”
“Welcome home”
“Please press yellow RESET”
Monthly Check-in Feature
The monthly check-in feature reminds you to test your CarePartner Telephone
and Personal Help Button.
If you have not pressed your Personal Help Button to contact the Response
Center for 30 consecutive days, VoiceAssist will announce a gentle reminder
when you press the RESET button or hang up the telephone.
VoiceAssist Message What the Message Means
“Time to test your
Lifeline. Please press the
Lifeline button you are
wearing.”
Press your Personal Help Button to
make your monthly check-in call to
the Response Center.
Model 9500 User’s Manual 7
CarePartner Telephone Features
Inactivity Timer
Antenna
Receives “help” signals
from your Personal Help
Button. Do not remove
or substitute any other
antenna.
If you are using this
feature, leave down when
home. Lift up to the
“AWAY” position when
you are away from home
for more than a few
hours.
Yellow Reset Button
Pressed by a responder
after he or she arrives at
your home in response to
a“help” signal. This tells
the Response Center that
help has arrived.
Power Switch
Turns your medical alert and telephone features on
and off. The power switch must be on at all times to
receive the benets of your Lifeline Service.
Red help button
Sends a “help” signal to
the Response Center
when pressed.
Personal Help Button
Signals your CarePartner Telephone
to dial the Response Center when
pressed.
Model 9500 User’s Manual8
Using Your Medical Alert Service
When You Need Help
Follow this simple procedure if you ever need assistance. To initiate a call into the
Response Center, your CarePartner Telephone with Reminders must be installed
properly and your Personal Help Button must be pressed within range of your
CarePartner Telephone.
STEP 1: Press your Personal Help
Button.
Press your Personal Help Button or the
red HELP button on the side of your
CarePartner Telephone.Your CarePartner
Telephone will beep and VoiceAssist will
clarify that a help call is being placed to the
Response Center.
Important
Your Personal Help Button has a unique code that ensures that it will
activate the CarePartner Telephone with Reminders. If your Personal
Help Button must be replaced, contact your Lifeline service provider.
STEP 2: The Response Center receives
your call.
A Lifeline Response Associate receives your
call and will speak to you through the built-
in speakerphone and send the appropriate
responder. If you are out of voice range, or
if you cannot speak, help will automatically
be sent.
Model 9500 User’s Manual 9
STEP 3: Help arrives.
When your responder arrives, he or she
presses the ashing yellow RESET button.
This tells the Response Center that help has
arrived. The Lifeline Response Associate will
contact you to see if additional assistance is
needed.
If you accidently press your Personal Help
Button or are conducting a check-in call,
wait for the Lifeline Response Associate to
contact you, then tell them that you do not
need assistance.
Important
Monthly Check-in Call: At least once a month you should conduct
a Monthly Check-in Call to ensure that your Personal Help Button and
CarePartner Telephone are functioning properly. To do this, simply press
your Personal Help Button and wait for the Response Center to contact
you. Tell the Response Center that you are conducting a Monthly Check-
in Call and do not need assistance. Be sure to tell the Response Center
of any changes to your household or responder information.
Model 9500 User’s Manual10
Using the Inactivity Timer (optional)
Set the Timer Switch to the AWAY
Position When You Leave Home
If you leave your home for more than
a few hours, lift the TIMER switch up
to the AWAY position. This stops the
timer and assures that a false “inactivity
message” is not sent to the Response
Center during your absence. Placing the
TIMER switch to the AWAY position will
also suspend reminder messages. Push
the TIMER switch back to the down
position when you return home.
Many subscribers like the added safety and security
offered by the Inactivity Timer. This feature ensures
that the Response Center will automatically check on
you if you fail to reset your CarePartner Telephone
with Reminders each morning and night.This back-up
safety feature will send a call for help to the Response
Center and is designed specically for emergencies
when you are unable to get to the telephone or
cannot press your Personal Help Button.
Reset the Inactivity Timer Every Day
When the Inactivity Timer is set, you must reset the
timer daily. Reset the Inactivity Timer by pressing the
yellow RESET button. Make pressing the yellow RESET
button part of your morning and evening routine.
Many subscribers reset their CarePartnerTelephone
each morning when they rise and each evening
when they go to bed. If you ever forget to reset the
Inactivity Timer, your CarePartner Telephone will
NOTE
See the
CarePartner
Telephone with
Reminders
Installation
Manual for
instructions on
how to program
your Inactivity
Timer.
beep a 5-minute warning before calling the Response
Center. VoiceAssist will prompt you during the warning
period. If you do not need help, press the yellow
RESET button to silence your CarePartner Telephone.
Model 9500 User’s Manual 11
The Reminder Message
When it is time for a reminder message to play:
1. The CarePartner Telephone chime sounds.
2. The current time is announced.
3. The CarePartner Telephone says, “Reminder. Please press
yellow RESET to hear your message.”
This will repeat every 15 seconds until you respond by pressing the
yellow RESET button.
4. You press the yellow RESET button.
By pressing the yellow RESET button, you acknowledge that you are
ready to hear the reminder message.
5. The CarePartner Telephone plays the recorded message(s).
6. After a 3-second pause, the CarePartner Telephone says,“If
you would like to repeat this message, press yellow RESET.”
This gives you the option to hear the message(s) again. There will be a
10-second interval during which you can press the yellow RESET button
to play the message(s) again. After 10 seconds have passed without the
yellow RESET button being pressed, the reminder message(s) will stop
playing.
For all reminders, the Carepartner Telephone will sound chimes
continuously for up to two (2) hours to encourage the subscriber to
press the yellow RESET button.
If you have a question about the reminder features, call the number listed
on your Quick Reference Card.
Model 9500 User’s Manual12
Memory Dial
Buttons
Each memory dial
button automatically
dials a stored
telephone number
when pressed.
Speakerphone
Button
For hands-free
conversation.
Keypad
Oversized, easy-toread keys. Keys light
up when you lift the
handset or press the
speakerphone button
to dial a call, and ash
when the telephone
is ringing.
Using Your Telephone Features
Handset Volume
Control
Adjusts the receiver
volume for listening
preference.
Speakerphone Volume Control
Speaker volume can be adjusted for
listening preference.
Ringer Volume
Control
Adjusts the
ringing volume.
Model 9500 User’s Manual 13
Volume Controls
Your CarePartner Telephone with Reminders allows you to control the
volume of the speakerphone, ringer and handset:
• To raise the volume…slide the control away from you.
• To lower the volume…slide the control toward you.
Speakerphone
The speakerphone feature allows you to place or answer calls without
using the handset:
• To place a call…press the speakerphone button, then dial the desired
number.
• To receive an incoming call…press the speakerphone button while
your telephone is ringing.
• To turn off the speakerphone and make your call private…
lift the handset at any time during your conversation.
• To hang up a speakerphone call…press the speakerphone button.
Hands-Free Answering of Your Phone
To answer an incoming call, press the speakerphone button or your
Personal Help Button while your telephone is ringing. To hang up a
speakerphone call, press the speakerphone button or your Personal Help
Button.
Warning
Only press your Personal Help Button to answer an incoming call while
the telephone is ringing. If you press your Personal Help Button at any
other time, it will signal your CarePartner Telephone to send a “help” call.
Model 9500 User’s Manual14
How to Store a Number for Memory
Dialing
Each of the four memory dial buttons can store a telephone
number that is up to 15 digits long. The telephone numbers
stored in memory are automatically dialed with one touch of
the appropriate memory dial button.
STEP 1: With the handset on-hook, press the pound
key (#).
STEP 2: Enter the telephone number to be stored.
Use the star key (*) to insert pauses (if needed).
NOTE:
If you make a
mistake while
programming or
wish to change
a memory dial
number, repeat
Steps 1–4.
If you wish to
erase a memory
dial number,
complete Steps 1
To access the
memory dial
card, lift the
clear protector
up from the rear,
and slide the card
out of the slot.
STEP 3: Select and press one of the four memory
dial buttons within 8 seconds.
• If you successfully complete steps 1–3, your CarePartner
Telephone will beep three times and then announce the
number you programmed.
• If you fail to complete steps 1–3 properly, your CarePartner
Telephone will sound a continuous tone; try again.
and 3 only.
To program a
memory dial
number properly,
you should wait
no more than
eight (8) seconds
between steps.
Your memory dial
numbers will not
be lost if you lose
power or unplug
your CarePartner
Telephone.
STEP 4: Label each key that you program using the
card located next to the memory dial buttons.
Using Memory Dialing
To use a memory dial number, lift the handset or press the
speakerphone button.Then press the correct memory dial
button. To program your memory dial buttons, see the “How to
Store a Number for Memory Dialing” section above.
Model 9500 User’s Manual 15
Care and Maintenance
It is important to periodically clean and test your CarePartner Telephone
with Reminders and your Personal Help Button.
Cleaning Your CarePartner Telephone
Keep free of dust by wiping with a soft cotton cloth. If additional cleaning
is required:
STEP 1: Turn the POWER switch OFF, and unplug the AC power
adapter from the electrical outlet. Unplug the telephone cord from the
wall jack.
STEP 2: Slightly dampen a soft cloth with a mild all-purpose cleaner and
gently wipe surfaces clean. Do not use detergent or abrasive cleaners on
your CarePartner Telephone.
STEP 3: Reconnect the AC power adapter, reconnect the telephone
cord to the wall jack, and then turn the POWER switch back ON.
STEP 4: Test your system by pressing your Personal Help Button and
speaking with the Response Center.
WARNING: Do not use spray cleaners directly on your
CarePartnerTelephone. Excessive moisture will cause damage.
Cleaning Your Personal Help Button
Your Personal Help Button is completely waterproof, so you can
submerge it in warm water for easy cleaning.
STEP 1: Turn the POWER switch on the back of your CarePartner
Telephone OFF. This ensures a false “help” call won’t accidentally go
through while you are washing your Personal Help Button.
STEP 2: Wash your Personal Help Button with a mild liquid dish
washing detergent. Rinse and dry with a soft towel. To clean your
wrist strap or adjustable neck cord, wash with mild liquid dishwashing
detergent. Rinse well, blot excess moisture with a towel and allow to air
dry.
Model 9500 User’s Manual16
STEP 3: Turn the POWER switch on the back of your CarePartner
Telephone to the ON position.
STEP 4: Test your system by pressing your Personal Help Button and
speaking with the Response Center.
Accessories for Your
CarePartner Telephone
with Reminders
For information about these optional accessories for the CarePartner
Telephone, contact your Philips Lifeline service provider.
The Philips Lifeline Smoke Detector (Model SA300)
A battery-operated, wireless smoke detector that calls for help over your
CarePartner Telephone at the rst sign of smoke.
Additional Personal Help Buttons
For your spouse or any additional household members.
Philips Lifeline Access™ Transmitter (Model AT314)
Extends the benets of Philips Lifeline Medical Alert Service to
people who are unable to press our standard Personal Help Button.
Accommodates a variety of external switches that will activate your
CarePartner Telephone. With these switches, even individuals who do
not have the use of their hands can use the Lifeline service.
Model 9500 User’s Manual 17
Batteries and Service
Your CarePartner Telephone with Reminders uses a factory-installed 6V,
0.5Ah rechargeable battery, located in the battery compartment beneath
the memory dial card. The battery must be connected at all times to
ensure back-up battery operation during power outages. This battery
will provide approximately 24 hours of back-up power should your
CarePartner Telephone lose AC power.
Important
Your CarePartner Telephone battery should be replaced every three
years. Contact your Philips Lifeline service provider for replacement.
The Personal Help Button Battery
Each Personal Help Button has a non-replaceable battery. Personal Help
Buttons must be replaced on or before the expiration date printed on
the back of each button.
Important
You should press your Personal Help Button once every month to ensure
that it is working properly. For assistance, call your Philips Lifeline service
provider.
Service
Every CarePartner Telephone and Personal Help Button is manufactured
to high quality standards. Philips Lifeline equipment is factory serviceable
only and must be serviced by Philips Lifeline. Repairs are guaranteed for
90 days from date of repair and are warranted for the balance of the
initial warranty period. If you require information on obtaining service or
repairs, call your Philips Lifeline service provider.
Model 9500 User’s Manual18
Troubleshooting Guide
Condition
Green POWER
light is OFF.
Green POWER
light is ashing
and phone has
dial tone.
Meaning
CarePartner
Telephone with
Reminders is not
receiving power.
AC power is
not available.
The CarePartner
Telephone is
operating on
backup battery.
Possible Cause
Power switch is off.
The CarePartner
Telephone is unplugged and
there is either no battery
or a dead battery in the
battery compartment.
Outlet is controlled by
a wall switch.
Power Failure. Back-up
battery out of power.
Loss of electrical power.
Correction
Check to make sure the ON/OFF
power switch on the back of the
CarePartner Telephone is in the ON
position.
Make sure that the AC power adapter
is rmly plugged into the wall.
Plug the CarePartner Telephone into
an outlet that is not controlled by a
wall switch.
Your CarePartner Telephone will work
as a basic telephone (including Memory
Dialing) until power is restored.
The back-up battery will recharge
when power is restored.
Make sure that the AC power adapter
is connected to an outlet that is
receiving power and is not controlled
by awall switch. Check with your
electrical company to restore power.
Green POWER
light is ashing
and phone has
no dial tone.
Yellow RESET
light is ON.
Telephone line
is not available.
CarePartner
Telephone is
in test mode.
The CarePartner Telephone
is not connected to the
telephone line.
Another telephone in your
house is off the hook.
Loss of telephone service.
The RESET button on the
top of the CarePartner
Telephone was pressed.
Make sure that the CarePartner
Telephone is plugged into a working
telephone jack.
Make sure that all telephones in your
house are on the hook.
Check with your telephone company
to restore telephone service.
Press the RESET button to exit TEST
mode. Refer to the testing section
in the CarePartner Telephone with
Reminders Installation Manual.
Model 9500 User’s Manual 19
Philips Lifeline
111 Lawrence Street
Framingham, MA 01702-8156
© 2007. All rights reserved.
Lifeline is a registered trademark of Philips.
P/N 0940279 Rev. 02
Philips Lifeline Canada
95 Barber Greene Road, Suite 105
Toronto, Ontario, Canada M3C 3E9
Telephone: 800-387-8120
www.lifeline.ca
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