Philips 6800, 6900 User Manual
Philips Lifeline CarePartner
Communicator
6900/6800/AT Series Units
User’s Manual
Important Phone Numbers
List of My “Responders” and “People to Notify”:
“Responders” are people you know whom Lifeline will call to come
to your assistance in case of an emergency. “People to Notify” are
people who will be notified that you required help but who are not
involved in coming to your assistance.
Please see pages 32-33 for more information.
Name Phone Do They
Number(s) Have a Key?
Philips Lifeline 6900/6800/AT Series User’s Manual
2
Contents
Your Philips Lifeline Service ..................................................... 5
Welcome to Philips Lifeline ..................................... 6
Setting Up Your Lifeline Service .............................. 6
Calling for Help .......................................................... 6
Hands-Free Telephone Answering .......................... 8
Equipment Service ..................................................... 8
Frequently Asked Questions ................................... 9
Your Philips Lifeline Communicator .................................... 13
Table of Contents
Features ..................................................................... 14
Safety Information ................................................... 16
Cleaning Your Communicator .............................. 17
Communicator Battery .......................................... 17
Frequently Asked Questions ................................. 18
Your Personal Help Button .................................................... 21
About Your Personal Help Button ....................... 22
Adjusting Your Help Button Cord and Strap ..... 24
Using the Wrist Strap ............................................. 25
Cleaning Your Personal Help Button ................... 26
Setting Up a New Personal Help Button ........... 27
Frequently Asked Questions ................................. 28
3Philips Lifeline 6900/6800/AT Series User’s Manual
Your Contact Information ...................................................... 31
What Is a “Responder”? ......................................... 32
Choosing a Responder ........................................... 32
Who Are “People to Notify”? ............................... 33
Troubleshooting ........................................................................ 35
What the Communicator Lights Indicate .......... 36
How to Respond to Announcements ................ 37
Regulatory Compliance ......................................................... 39
FCC and Canadian ACTA Regulations .............. 40
Philips Lifeline 6900/6800/AT Series User’s Manual
Requirements for the United States .................. 40
Requirements for Canada ..................................... 45
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Contents
Philips Lifeline 6900/6800/AT Series User’s Manual
Your Philips Lifeline Service
Topics described in this chapter include:
Welcome to Philips Lifeline ..................................... 6
Setting Up Your Lifeline Service ............................. 6
Calling for Help .......................................................... 6
Service
Hands-Free Telephone Answering .......................... 8
Equipment Service ..................................................... 8
Frequently Asked Questions ................................... 9
5Philips Lifeline 6900/6800/AT Series User’s Manual
Welcome to Philips Lifeline
This section discusses everything you will need to know about
using your Lifeline Service.
Setting Up Your Lifeline Service
Your Lifeline Communicator must be properly set up, and the
coverage range of your Personal Help Button must be determined
for your Lifeline Service. Please see the Quick Setup Guide
included in the box for instructions on how to set up your
system and test the coverage range of your Personal Help Button.
If you have any questions, please contact Philips Lifeline.
Calling for Help
Philips Lifeline 6900/6800/AT Series User’s Manual
Press the Personal Help Button that you wear or the red Help
Button on the side of your Lifeline Communicator. The Lifeline
Communicator beeps and dials the Lifeline Response Center.
1. The Communicator calls the Response Center.
When it dials the Response Center, the Communicator will
repeatedly say: “Your Help Call is in progress; please wait.”
Once it connects with the Response Center, it will say: “Your
call has been connected; someone will be right with you.”
2. The Response Center will answer the call.
A Lifeline Personal Response Associate will speak to you
through the Communicator’s built-in speaker. The Lifeline
Personal Response Associate will hear you through the
Communicator’s highly sensitive microphone.
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Your Philips Lifeline Service
Note: If you cannot speak or be heard, the Personal Response
Associate will try calling you back on your telephone. If you
cannot answer the phone or if the Personal Response Associate
cannot hear you, Lifeline will send help to your home.
3. The Response Center will assess the situation.
The Personal Response Associate will assess the type of
response that is needed, determining whether to send
someone from your list of Responders or dispatch an
emergency service to your home.
4. Lifeline will send help.
As needed, Lifeline will contact either emergency services
or Responders from your list until they reach someone
who is available to help you. If Lifeline cannot reach any of
Service
the Responders you’ve listed, they will dispatch emergency
services to your home.
5. At your request, Lifeline will remain on the line with
you until help arrives.
6. Once your Responder or the emergency service
arrives, they will press the flashing Reset Bar to tell
Lifeline that help has arrived.
The Personal Response Associate will contact the household
to see if additional assistance is needed.
7. Once help is provided, Lifeline will contact the “People
to Notify” you’ve designated, letting them know you
needed help.
7Philips Lifeline 6900/6800/AT Series User’s Manual
Hands-Free Telephone Answering
Your Communicator has a feature that allows you to answer
routine telephone calls by simply pressing your Personal Help
Button while the telephone is ringing.
1. When the telephone rings, wait for it to ring at least two
times, and then press your Personal Help Button to answer
the call.
2. Speak in the direction of your Lifeline Communicator.
3. When you have finished your conversation, press your
Personal Help Button again to end the call, or let the other
party hang up. The Communicator will beep.
Philips Lifeline 6900/6800/AT Series User’s Manual
Equipment Service
Every Communicator and Personal Help Button is manufactured
to high quality standards. Philips Lifeline equipment can only be
factory-serviced by Philips Lifeline. For information on obtaining
service or repairs, call Philips Lifeline.
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Your Philips Lifeline Service
Frequently Asked Questions
What happens if I send a Help Call and the Response
Center can’t hear me?
The Lifeline Personal Response Associate will probably be able
to hear you through the highly sensitive microphone. However, if
you cannot speak or be heard, Lifeline will call your home phone.
If no one answers and you still cannot be contacted, help will
automatically be sent.
What if I move to a different home or apartment?
We can transfer your service to your new or second home. Just
give Lifeline a few weeks’ notice to make the change. To arrange
this, call Philips Lifeline.
Service
What if I spend part of the year in another home?
We can transfer your service for the time you are at your other
home. Just give Lifeline a few weeks’ notice to make the change.
To arrange this, call Philips Lifeline.
Can Lifeline be used if I have DSL Internet service on the
same telephone line?
Yes, but a DSL filter must be installed on the phone line. Contact
your phone company to obtain a DSL filter or purchase one from
a local electronics store (e.g., Radio Shack).
9Philips Lifeline 6900/6800/AT Series User’s Manual
Can Lifeline be used with digital or Internet-based (VoIP)
phone service?
Lifeline can be used on either traditional or VoIP-based phone
service. But please be prudent with the provider you choose.
There are differences in the quality of service from different
providers, and not all providers are required to uphold the
regulated standards of service. If there are service interruptions
on your phone service, you may not be able to place a Help Call
to Lifeline.
Can two people in the same household both have
the Lifeline Service?
Yes. To get more information regarding this, please contact
Philips Lifeline.
Philips Lifeline 6900/6800/AT Series User’s Manual
10
Your Philips Lifeline Service
Service
11Philips Lifeline 6900/6800/AT Series User’s Manual
Philips Lifeline 6900/6800/AT Series User’s Manual
12 Your Philips Lifeline Communicator
Philips Lifeline 6900/6800/AT Series User’s Manual
Your Philips Lifeline
Communicator
Topics described in this chapter include:
Features ......................................................................14
Safety Information ....................................................16
Cleaning Your Communicator ...............................17
Communicator
Communicator Battery ...........................................17
Frequently Asked Questions ..................................18
13Philips Lifeline 6900/6800/AT Series User’s Manual
Features: Front
Yellow Status Light
Will flash when the Reset
Antenna
Receives the signal
from your Personal
Help Button
Bar needs to be pressed
Reset Bar
•Usedduringthe
setup process
•Ispressedtohear
what is wrong when
the yellow and
green lights are
flashing
•Ispressedby
Responders to
inform Lifeline that
Philips Lifeline 6900/6800/AT Series User’s Manual
you have been
assisted after a help
call has been placed
Green Status Light
Will light up when
power is supplied to
the unit and will flash if
there is a problem or
the phone is in use
Red Status Light
Will flash when a help
call is in progress
See the Troubleshooting Guide on page 37 for more
Red Help Button
Sends a signal to the
Response Center
when pressed
information about what to do if the lights are flashing.
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Your Philips Lifeline Communicator
Features: Back
Purple Phone Cord Jack
Power Connector
Connects the
Communicator to the
wall and provides power
Connects your own phone to
your Communicator (optional)
Communicator
Power Switch
Must be on at all
times for your Lifeline
service to work
Volume Control
Controls the volume level
of the Lifeline Associate
and the voice prompts
Telephone Connector
Connects your
Communicator to your
household phone jack
15Philips Lifeline 6900/6800/AT Series User’s Manual
Safety Information
1. The Communicator must be placed in an indoor living area.
2. If any phones are left off the hook, there will not be a dial tone
and the Communicator will not be able to place a Help Call.
This problem can be addressed by plugging the Communicator
phone cord into an RJ31X/CA38A type jack, which your
phone company may be able to assist you with.
3. Care should be taken to not block the microphone hole on
the bottom of the unit when selecting the installation location.
(For example, do not place it on a tablecloth.)
4. Make sure you do not plug your Communicator into an
electrical outlet that is controlled by a wall switch, because
someone could accidentally turn off the wall switch and shut
Philips Lifeline 6900/6800/AT Series User’s Manual
off the power to your Communicator.
5. Make sure your Communicator is away from any clutter or
any object that might block its ability to receive a signal from
the Personal Help Button. The Communicator should not
be placed on or near your refrigerator or any type of metal
cabinet or bookcase, since this may limit the effective range of
the Personal Help Button.
6. This product cannot be used on party lines.
7. To reduce the risk of electrical shock or fire, do not place the
Communicator in or near water or other liquids.
8. Do not abuse the cords. Never carry the Communicator by
the cord or yank the cord to disconnect it from an electrical
outlet. Instead, grasp the plug and pull to disconnect.
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Your Philips Lifeline Communicator
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