All rights reserved. Specifications are subject to change without notice. Trademarks are the
property of Koninklijke Philips Electronics N.V. or their respective owners.
TP Vision Netherlands B.V. reserves the right to change products at any time without being obliged to adjust
earlier supplies accordingly.
PHILIPS and the PHILIPS’ Shield Emblem are used under license from Koninklijke Phili ps Electronics N.V.
EN 2QM15.1E LA1.
Revision List
1.Revision List
Manual 3322 785 1980.0
•First release.
Manual 3322 785 1999.1
•Chapter 5: Updated Tables 5-1 Service Alignment Mode
Overview, 5-2 Factory Mode Overview, 5-3 Service Mode
Overview and 5-4 Error Code Overview.
•Chapter 5: Updated (Dis)assembly 8601 series (double
sided tape) 4.3 Set Disassembly / Assembly
•Chapter 6: Updated Table 6-2 White tone default settings
•Chapter 11: Updated Styling Sheets 11.1 8601 series 55"
and 11.2 8601 series 65"
2.Technical Specs, Diversity, and Connections
.
.
.
.
.
.
Index of this chapter:
•Specifications are indicative (subject to change).
2.1 Technical Specifications
2.2 Directions for Use
2.3 Connections
2.4 Chassis Overview
2.1Technical Specifications
For on-line product support please use the links
in Table 2-1 Described Model Numbers and Diversity
Selecting the appropriate CTN link leads to product
Notes:
•Figures can deviate due to the different set executions.
information, getting started, user manuals, frequently asked
questions and software & drivers.
Table 2-1 Described Model Numbers and Diversity
2491011
Mechanics
CTN
55PUS8601/12
55PUS8601/60
65PUS8601/12
65PUS8601/60
65PUS8901/122-14-54.3.14.3.54.3.94.3.119.Refer to 2.2 10.110.4--11.3
2-14-1 & 4-24.3.14.3.54.3.94.3.119.Refer to 2.2 10.110.310.611.1
2-14-3 & 4-44.3.14.3.54.3.94.3.119.Refer to 2.2 10.110.410.611.2
Connection Overview
Wire Dressing
backCover Removal
Kyboard Control Removal
SSB Removal
IR/LED Board Removal
Schematics
Block Diagram
Power Supply
SSB
2.2Directions for Use
Directions for use can be downloaded from the following Philips
websites:
Electrical Diagram and Board Layout of Power Supply Boards
(PSU) applied in 8601 sets can be downloaded from Philips for
Servicers website.
Look for service information of QM15.1E LA and open
Symptom & Cure GSC_109938
2016-May-09
.
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2.3Connections
19800_001_150911.eps
15-09-11
HDMI
MHL
4
HDMI
3
USB
1
USB
3
USB
2
CI+ / CAM
CI
1
CI+ / CAM
CI
2
AUDIO IN
HDMI
1
HDMI
2
WIRELESS
AUDIO
PR
Pb
Y
/CVBS
L
R
NETWORK
LAN
SERV.U
Side Connectors
Rear Connectors
Bottom Rear Connectors
SCART RGB/CVBS
DIGITAL
AUDIO OUT
OPTICAL
TV ANTENNA
12
S A T E L L I T E
1615
11
10
9
14
13
12
2
1
3
4
5
6
7
8
17
21
18
19
20
Technical Specs, Diversity, and Connections
EN 3QM15.1E LA2.
Note: The following connector colour abbreviations are used
1 and 2 - Common Interface 1 and Common interface 2
68p-See Figure 10-1-18
jk
3 - USB3.0
Figure 2-2 USB (type A)
1-+5V k
2-Data (-) jk
3-Data (+) jk
4-Ground Gnd H
4 - USB2.0
Figure 2-3 USB (type A)
1-+5V k
2-Data (-) jk
3-Data (+) jk
4-Ground Gnd H
5 - HDMI ARC/MHL: Digital Video - In, Digital Audio with
ARC - In/Out
6 - HDMI: Digital Video - In, Digital Audio - In/Out
Figure 2-5 HDMI (type A) connector
1-D2+ Data channel j
2-Shield Gnd H
3-D2- Data channel j
4-D1+ Data channel j
5-Shield Gnd H
6-D1- Data channel j
7-D0+ Data channel j
8-Shield Gnd H
9-D0- Data channel j
10 - CLK+ Data channel j
11 - Shield Gnd H
12 - CLK- Data channel j
13 - Easylink/CEC Control channel jk
14 - n.c.
15 - DDC_SCL DDC clock j
16 - DDC_SDA DDC data jk
17 - Ground Gnd H
18 - +5V
-HPD Hot Plug Detect j
19
j
20 - Ground Gnd H
7- Head phone (Output)
Bk -Head phone 80 - 600 / 10 mW
ot
Figure 2-4 HDMI (type A) connector
1-D2+ Data channel j
2-Shield Gnd H
3-D2- Data channel j
4-D1+ Data channel j
5-Shield Gnd H
6-D1- Data channel j
7-D0+ Data channel j
8-Shield Gnd H
9-D0- Data channel j
10 - CLK+ Data channel j
11 - Shield Gnd H
12 - CLK- Data channel j
13 - Easylink/CEC Control channel jk
14 - ARC Audio Return Channel k
15 - DDC_SCL DDC clock j
16 - DDC_SDA DDC data jk
17 - Ground Gnd H
18 - +5V j
19 - HPD Hot Plug Detect j
20 - Ground Gnd H
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Technical Specs, Diversity, and Connections
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1 2 3 4
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EN 5QM15.1E LA2.
2.3.2Rear Connections
8- Wireless Audio - In
Bk -
9 and 10- HDMI1 : Digital Video - In, Digital Audio - In/Out
Figure 2-6 HDMI (type A) connector
1-D2+ Data channel j
2-Shield Gnd H
3-D2- Data channel j
4-D1+ Data channel j
5-Shield Gnd H
6-D1- Data channel j
7-D0+ Data channel j
8-Shield Gnd H
9-D0- Data channel j
10 - CLK+ Data channel j
11 - Shield Gnd H
12 - CLK- Data channel j
13 - Easylink/CEC Control channel jk
14 - n.c.
15 - DDC_SCL DDC clock j
16 - DDC_SDA DDC data jk
17 - Ground Gnd H
18 - +5V j
19 - HPD Hot Plug Detect j
20 - Ground Gnd H
11 - USB2.0
Figure 2-7 USB (type A)
1-+5V k
2-Data (-) jk
3-Data (+) jk
4-Ground Gnd H
12 - TV ANTENNA - In
Signal input from an antenna, cable or satellite.
13 and 14 - SAT - In
Signal input from an SAT.
15 - Digital Audio - Out: S/PDIF
-- -Optical kq
1-TD+ Transmit signal k
2-TD- Transmit signal k
3-RD+ Receive signal j
4-CT Centre Tap: DC level fixation
5-CT Centre Tap: DC level fixation
6-RD- Receive signal j
7-GND Gnd H
8-GND Gnd H
17 and 20 - Cinch: Video Y/CVBS Pb Pr - In, Audio - In
Gn - Video - Y/CVBS 1 V
Bu -Video - Pb 0.7 V
Rd -Video - Pr 0.7 V
Wh - Audio - L 0.5 V
Rd -Audio - R 0.5 V
/ 75 W jq
PP
/ 75 W jq
PP
/ 75 W jq
PP
/ 10 kW jq
RMS
/ 10 kW jq
RMS
18 - Service / UART
1-Ground Gnd H
2-UART_TX Transmit k
3-UART_RX Receive j
19 - Cinch: Audio - In Left/Right (DVI)
Bu - Audio L/R in 0.5 V
/ 10 kOhm kq
RMS
21 - SCART: Video RGB/YC - In, CVBS - In/Out, Audio In/Out
Figure 2-9 SCART connector
1-Audio R 0.5 V
2-Audio R 0.5 V
3-Audio L 0.5 V
4-Ground Audio Gnd H
/ 1 k k
RMS
/ 10 k j
RMS
/ 1 k k
RMS
5-Ground Blue Gnd H
6-Audio L 0.5 V
7-Video Blue/C-out 0.7 V
8-Function Select 0 - 2 V: INT
/ 10 k j
RMS
/ 75 jk
PP
4.5 - 7 V: EXT 16:9
9.5 - 12 V: EXT 4:3 j
9-Ground Green Gnd H
10 - n.c.
11 - Video Green 0.7 V
12 - n.c.
/ 75 j
PP
13 - Ground Red Gnd H
14 - Ground P50 Gnd H
15 - Video Red/C 0.7 V
16 - Status/FBL 0 - 0.4 V: INT
/ 75 j
PP
1 - 3 V: EXT / 75 j
17 - Ground Video Gnd H
18 - Ground FBL Gnd H
19 - Video CVBS 1 V
20 - Video CVBS/Y 1 V
21 - Shield Gnd H
/ 75 k
PP
/ 75 j
PP
2.4Chassis Overview
16 - RJ45: Ethernet
Figure 2-8 Ethernet connector
Refer to 9. SSB Block Diagrams, SSB Floor Plans and Set
Wiring Diagrams for PWB/CBA locations.
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2016-May-09
EN 6QM15.1E LA3.
Precautions, Notes, and Abbreviation List
3.Precautions, Notes, and Abbreviation List
Index of this chapter:
3.1 Safety Instructions
3.2 Warnings
3.3 Notes
3.4 Abbreviation List
3.1Safety Instructions
Safety regulations require the following during a repair:
•Connect the set to the Mains/AC Power via an isolation
transformer (> 800 VA).
•Replace safety components, indicated by the symbol h,
only by components identical to the original ones. Any
other component substitution (other than original type) may
increase risk of fire or electrical shock hazard.
Safety regulations require that after a repair, the set must be
returned in its original condition. Pay in particular attention to
the following points:
•Route the wire trees correctly and fix them with the
mounted cable clamps.
•Check the insulation of the Mains/AC Power lead for
external damage.
•Check the strain relief of the Mains/AC Power cord for
proper function.
•Check the electrical DC resistance between the Mains/AC
Power plug and the secondary side (only for sets that have
a Mains/AC Power isolated power supply):
1. Unplug the Mains/AC Power cord and connect a wire
between the two pins of the Mains/AC Power plug.
2. Set the Mains/AC Power switch to the “on” position
(keep the Mains/AC Power cord unplugged!).
3. Measure the resistance value between the pins of the
Mains/AC Power plug and the metal shielding of the
tuner or the aerial connection on the set. The reading
should be between 4.5 M and 12 M.
4. Switch “off” the set, and remove the wire between the
two pins of the Mains/AC Power plug.
•Check the cabinet for defects, to prevent touching of any
inner parts by the customer.
3.2Warnings
•All ICs and many other semiconductors are susceptible to
electrostatic discharges (ESD w). Careless handling
during repair can reduce life drastically. Make sure that,
during repair, you are connected with the same potential as
the mass of the set by a wristband with resistance. Keep
components and tools also at this same potential.
•Be careful during measurements in the high voltage
section.
•Never replace modules or other components while the unit
is switched “on”.
•When you align the set, use plastic rather than metal tools.
This will prevent any short circuits and the danger of a
circuit becoming unstable.
3.3Notes
3.3.1General
•Measure the voltages and waveforms with regard to the
chassis (= tuner) ground (H), or hot ground (I), depending
on the tested area of circuitry. The voltages and waveforms
shown in the diagrams are indicative. Measure them in the
Service Default Mode with a colour bar signal and stereo
sound (L: 3 kHz, R: 1 kHz unless stated otherwise) and
picture carrier at 475.25 MHz for PAL, or 61.25 MHz for
NTSC (channel 3).
•Where necessary, measure the waveforms and voltages
with (D) and without (E) aerial signal. Measure the
voltages in the power supply section both in normal
operation (G) and in stand-by (F). These values are
indicated by means of the appropriate symbols.
2016-May-09
3.3.2Schematic Notes
•All resistor values are in ohms, and the value multiplier is
often used to indicate the decimal point location (e.g. 2K2
indicates 2.2 k).
•Resistor values with no multiplier may be indicated with
either an “E” or an “R” (e.g. 220E or 220R indicates 220 ).
•All capacitor values are given in micro-farads (10
nano-farads (n 10
•Capacitor values may also use the value multiplier as the
decimal point indication (e.g. 2p2 indicates 2.2 pF).
•An “asterisk” (*) indicates component usage varies. Refer
to the diversity tables for the correct values.
•The correct component values are listed on the Philips
Spare Parts Web Portal.
3.3.3Spare Parts
For the latest spare part overview, consult your Philips Spare
Part web portal.
3.3.4BGA (Ball Grid Array) ICs
Introduction
For more information on how to handle BGA devices, visit this
URL: http://www.atyourservice-magazine.com
“Magazine”, then go to “Repair downloads”. Here you will find
Information on how to deal with BGA-ICs.
BGA Temperature Profiles
For BGA-ICs, you must use the correct temperature-profile.
Where applicable and available, this profile is added to the IC
Data Sheet information section in this manual.
3.3.5Lead-free Soldering
Due to lead-free technology some rules have to be respected
by the workshop during a repair:
•Use only lead-free soldering tin. If lead-free solder paste is
required, please contact the manufacturer of your soldering
equipment. In general, use of solder paste within
workshops should be avoided because paste is not easy to
store and to handle.
•Use only adequate solder tools applicable for lead-free
soldering tin. The solder tool must be able:
–To reach a solder-tip temperature of at least 400°C.
–To stabilize the adjusted temperature at the solder-tip.
–To exchange solder-tips for different applications.
•Adjust your solder tool so that a temperature of around
360°C - 380°C is reached and stabilized at the solder joint.
Heating time of the solder-joint should not exceed ~ 4 sec.
Avoid temperatures above 400°C, otherwise wear-out of
tips will increase drastically and flux-fluid will be destroyed.
To avoid wear-out of tips, switch “off” unused equipment or
reduce heat.
•Mix of lead-free soldering tin/parts with leaded soldering
tin/parts is possible but PHILIPS recommends strongly to avoid mixed regimes. If this cannot be avoided, carefully
clear the solder-joint from old tin and re-solder with new tin.
3.3.6Alternative BOM identification
It should be noted that on the European Service website,
“Alternative BOM” is referred to as “Design variant”.
The third digit in the serial number (example:
AG2B0335000001) indicates the number of the alternative
B.O.M. (Bill Of Materials) that has been used for producing the
specific TV set. In general, it is possible that the same TV
model on the market is produced with e.g. two different types
of displays, coming from two different suppliers. This will then
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-9
), or pico-farads (p 10
. Select
-12
-6
),
).
Precautions, Notes, and Abbreviation List
10000_053_110228.eps
110228
EN 7QM15.1E LA3.
result in sets which have the same CTN (Commercial Type
Number; e.g. 28PW9515/12) but which have a different B.O.M.
number.
By looking at the third digit of the serial number, one can
identify which B.O.M. is used for the TV set he is working with.
If the third digit of the serial number contains the number “1”
(example: AG1B033500001), then the TV set has been
manufactured according to B.O.M. number 1. If the third digit is
a “2” (example: AG2B0335000001), then the set has been
produced according to B.O.M. no. 2. This is important for
ordering the correct spare parts!
For the third digit, the numbers 1...9 and the characters A...Z
can be used, so in total: 9 plus 26= 35 different B.O.M.s can be
indicated by the third digit of the serial number.
Identification: The bottom line of a type plate gives a 14-digit
serial number. Digits 1 and 2 refer to the production centre (e.g.
SN is Lysomice, RJ is Kobierzyce), digit 3 refers to the B.O.M.
code, digit 4 refers to the Service version change code, digits 5
and 6 refer to the production year, and digits 7 and 8 refer to
production week (in example below it is 2010 week 10 / 2010
week 17). The 6 last digits contain the serial number.
Figure 3-1 Serial number (example)
3.3.7Board Level Repair (BLR) or Component Level Repair
(CLR)
If a board is defective, consult your repair procedure to decide
if the board has to be exchanged or if it should be repaired on
component level.
If your repair procedure says the board should be exchanged
completely, do not solder on the defective board. Otherwise, it
cannot be returned to the O.E.M. supplier for back charging!
3.3.8Practical Service Precautions
•It makes sense to avoid exposure to electrical shock.
While some sources are expected to have a possible
dangerous impact, others of quite high potential are of
limited current and are sometimes held in less regard.
•Always respect voltages. While some may not be
dangerous in themselves, they can cause unexpected
reactions that are best avoided. Before reaching into a
powered TV set, it is best to test the high voltage insulation.
It is easy to do, and is a good service precaution.
3.4Abbreviation List
0/6/12SCART switch control signal on A/V
board. 0 = loop through (AUX to TV),
6 = play 16 : 9 format, 12 = play 4 : 3
format
AARAAutomatic Aspect Ratio Adaptation:
algorithm that adapts aspect ratio to
remove horizontal black bars; keeps
the original aspect ratio
ACIAutomatic Channel Installation:
algorithm that installs TV channels
directly from a cable network by
means of a predefined TXT page
ADCAnalogue to Digital Converter
AFCAutomatic Frequency Control: control
signal used to tune to the correct
frequency
AGCAutomatic Gain Control: algorithm that
controls the video input of the feature
box
AMAmplitude Modulation
APAsia Pacific
ARAspect Ratio: 4 by 3 or 16 by 9
ASFAuto Screen Fit: algorithm that adapts
aspect ratio to remove horizontal black
bars without discarding video
information
ATSCAdvanced Television Systems
Committee, the digital TV standard in
the USA
ATVSee Auto TV
Auto TVA hardware and software control
system that measures picture content,
and adapts image parameters in a
dynamic way
AVExternal Audio Video
AVCAudio Video Controller
AVIPAudio Video Input Processor
B/GMonochrome TV system. Sound
carrier distance is 5.5 MHz
BDSBusiness Display Solutions (iTV)
BLRBoard-Level Repair
BTSCBroadcast Television Standard
Committee. Multiplex FM stereo sound
system, originating from the USA and
used e.g. in LATAM and AP-NTSC
countries
B-TXTBlue TeleteXT
CCentre channel (audio)
CECConsumer Electronics Control bus:
remote control bus on HDMI
connections
CLConstant Level: audio output to
connect with an external amplifier
CLRComponent Level Repair
ComPairComputer aided rePair
CPConnected Planet / Copy Protection
CSMCustomer Service Mode
CTIColor Transient Improvement:
manipulates steepness of chroma
transients
CVBSComposite Video Blanking and
Synchronization
DACDigital to Analogue Converter
DBEDynamic Bass Enhancement: extra
low frequency amplification
DCMData Communication Module. Also
referred to as System Card or
Smartcard (for iTV).
DDCSee “E-DDC”
D/KMonochrome TV system. Sound
carrier distance is 6.5 MHz
DFIDynamic Frame Insertion
DFUDirections For Use: owner's ma nual
DMRDigital Media Reader: card reader
DMSDDigital Multi Standard Decoding
DNMDigital Natural Motion
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EN 8QM15.1E LA3.
Precautions, Notes, and Abbreviation List
DNRDigital Noise Reduction: noise
reduction feature of the set
DRAMDynamic RAM
DRMDigital Rights Management
DSPDigital Signal Processing
DSTDealer Service Tool: special remote
control designed for service
technicians
DTCPDigital Transmission Content
Protection; A protocol for protecting
digital audio/video content that is
traversing a high speed serial bus,
such as IEEE-1394
DVB-CDigital Video Broadcast - Cable
DVB-TDigital Video Broadcast - Terrestrial
DVDDigital Versatile Disc
DVI(-d)Digital Visual Interface (d= digital only)
E-DDCEnhanced Display Data Channel
(VESA standard for communication
channel and display). Using E-DDC,
the video source can read the EDID
information form the display.
EDIDExtended Display Identification Data
(VESA standard)
EEPROMElectrically Erasable and
Programmable Read Only Memory
EMIElectro Magnetic Interference
EPGElectronic Program Guide
EPLDErasable Programmable Logic Device
EUEurope
EXTEXTernal (source), entering the set by
SCART or by cinches (jacks)
FDSFull Dual Screen (same as FDW)
FDWFull Dual Window (same as FDS)
FLASHFLASH memory
FMField Memory or Frequency
Modulation
FPGAField-Programmable Gate Array
FTVFlat TeleVision
Gb/sGiga bits per second
G-TXTGreen TeleteXT
HH_sync to the module
HDHigh Definition
HDDHard Disk Drive
HDCPHigh-bandwidth Digital Content
Protection: A “key” encoded into the
HDMI/DVI signal that prevents video
data piracy. If a source is HDCP coded
and connected via HDMI/DVI without
the proper HDCP decoding, the
picture is put into a “snow vision” mode
or changed to a low resolution. For
normal content distribution the source
and the display device must be
enabled for HDCP “software key”
decoding.
HDMIHigh Definition Multimedia Interface
HPHeadPhone
IMonochrome TV system. Sound
2
CInter IC bus
I
2
I
DInter IC Data bus
2
SInter IC Sound bus
I
carrier distance is 6.0 MHz
IFIntermediate Frequency
IRInfra Red
IRQInterrupt Request
ITU-656The ITU Radio communication Sector
(ITU-R) is a standards body
subcommittee of the International
Telecommunication Union relating to
radio communication. ITU-656 (a.k.a.
SDI), is a digitized video format used
for broadcast grade video.
Uncompressed digital component or
digital composite signals can be used.
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The SDI signal is self-synchronizing,
uses 8 bit or 10 bit data words, and has
a maximum data rate of 270 Mbit/s,
with a minimum bandwidth of 135
MHz.
iTVInstitutional TeleVision; TV sets for
hotels, hospitals etc.
LSLast Status; The settings last chosen
by the customer and read and stored
in RAM or in the NVM. They are called
at start-up of the set to configure it
according to the customer's
preferences
LATAMLatin America
LCDLiquid Crystal Display
LEDLight Emitting Diode
L/L'Monochrome TV system. Sound
carrier distance is 6.5 MHz. L' is Band
I, L is all bands except for Band I
LPLLG.Philips LCD (supplier)
LSLoudspeaker
LVDSLow Voltage Differential Signalling
MbpsMega bits per second
M/NMonochrome TV system. Sound
carrier distance is 4.5 MHz
MHEGPart of a set of international standards
related to the presentation of
multimedia information, standardised
by the Multimedia and Hypermedia
Experts Group. It is commonly used as
a language to describe interactive
television services
MIPSMicroprocessor without Interlocked
Pipeline-Stages; A RISC-based
microprocessor
MOPMatrix Output Processor
MOSFETMetal Oxide Silicon Field Effect
Transistor, switching device
MPEGMotion Pictures Experts Group
MPIFMulti Platform InterFace
MUTEMUTE Line
MTVMainstream TV: TV-mode with
Consumer TV features enabled (iTV)
NCNot Connected
NICAMNear Instantaneous Compounded
Audio Multiplexing. This is a digital
sound system, mainly used in Europe.
NTCNegative Temperature Coefficient,
non-linear resistor
NTSCNational Television Standard
Committee. Color system mainly used
in North America and Japan. Color
carrier NTSC M/N= 3.579545 MHz,
NTSC 4.43= 4.433619 MHz (this is a
VCR norm, it is not transmitted off-air)
NVMNon-Volatile Memory: IC containing
TV related data such as alignments
O/COpen Circuit
OSDOn Screen Display
OADOver the Air Download. Method of
software upgrade via RF transmission.
Upgrade software is broadcasted in
TS with TV channels.
OTCOn screen display Teletext and
Control; also called Artistic (SAA5800)
P50Project 50: communication protocol
between TV and peripherals
PALPhase Alternating Line. Color system
mainly used in West Europe (colour
carrier = 4.433619 MHz) and South
America (colour carrier
PAL M = 3.575612 MHz and
PAL N = 3.582056 MHz)
PCBPrinted Circuit Board (same as “PWB”)
PCMPulse Code Modulation
Pre-conditioner)
PIPPicture In Picture
PLLPhase Locked Loop. Used for e.g.
FST tuning systems. The customer
can give directly the desired frequency
PODPoint Of Deployment: a removable
CAM module, implementing the CA
system for a host (e.g. a TV-set)
PORPower On Reset, signal to reset the uP
PSDLPower Supply for Direct view LED
backlight with 2D-dimming
PSLPower Supply with integrated LED
drivers
PSLSPower Supply with integrated LED
drivers with added Scanning
functionality
PTCPositive Temperature Coefficient,
non-linear resistor
PWBPrinted Wiring Board (same as “PCB”)
PWMPulse Width Modulation
QRCQuasi Resonant Converter
QTNRQuality Temporal Noise Reduction
QVCPQuality Video Composition Processor
RAMRandom Access Memory
RGBRed, Green, and Blue. The primary
color signals for TV. By mixing levels
of R, G, and B, all colors (Y/C) are
reproduced.
RCRemote Control
RC5 / RC6Signal protocol from the remote
control receiver
RESETRESET signal
ROMRead Only Memory
RSDSReduced Swing Differential Signalling
data interface
R-TXTRed TeleteXT
SAMService Alignment Mode
S/CShort Circuit
SCARTSyndicat des Constructeurs
d'Appareils Radiorécepteurs et
SCLSerial Clock I
Téléviseurs
SCL-FCLock Signal on Fast I
SDStandard Definition
SDASerial Data I
SDA-FDAta Signal on Fast I
2
C
2
C bus
2
C
2
C bus
SDISerial Digital Interface, see “ITU-656”
SDRAMSynchronous DRAM
SECAMSEequence Couleur Avec Mémoire.
Colour system mainly used in France
and East Europe. Colour
carriers = 4.406250 MHz and
4.250000 MHz
SIFSound Intermediate Frequency
SMPSSwitched Mode Power Supply
SoCSystem on Chip
SOGSync On Green
SOPSSelf Oscillating Power Supply
SPISerial Peripheral Interface bus; a
4-wire synchronous serial data link
standard
S/PDIFSony Philips Digital InterFace
SRAMStatic RAM
SRPService Reference Protocol
SSBSmall Signal Board
SSCSpread Spectrum Clocking, used to
reduce the effects of EMI
STBSet Top Box
STBYSTand-BY
SVGA800 × 600 (4:3)
SVHSSuper Video Home System
SWSoftware
Signalling
TSTransport Stream
TXTTeleteXT
TXT-DWDual Window with TeleteXT
UIUser Interface
uPMicroprocessor
UXGA1600 × 1200 (4:3)
VV-sync to the module
VESAVideo Electronics Standards
Association
VGA640 × 480 (4:3)
VLVariable Level out: processed audio
output toward external amplifier
VSBVestigial Side Band; modulation
method
WYSIWYRWhat You See Is What You Record:
record selection that follows main
picture and sound
WXGA1280 × 768 (15:9)
XTALQuartz crystal
XGA1024 × 768 (4:3)
YLuminance signal
Y/CLuminance (Y) and Chrominance (C)
signal
YPbPrComponent video. Luminance and
scaled color difference signals (B-Y
and R-Y)
YUVComponent video
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Mechanical Instructions
4.Mechanical Instructions
Index of this chapter:
4.1 Cable Dressing
4.2 Service Positions
4.3 Set Disassembly / Assembly
4.4 Set Re-assembly
4.1Cable Dressing
Refer to 9. SSB Block Diagrams, SSB Floor Plans and Set
Wiring Diagrams for detailed Wiring Diagrams.
Notes:
•Cable dressing in Figures below can deviate from the
actual version, because of slightly different set execution.
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Figure 4-1 Cable dressing 55" 8601 series
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Figure 4-2 Cable dressing 55" 8601 series (inside Backcover)
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Figure 4-3 Cable dressing 65" 8601 series
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Figure 4-4 Cable dressing 65" 8601 series (inside Backcover)
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Figure 4-5 Cable dressing 65" 8901 series
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4.2Se rvice Positions
For ease of servicing the TV set, put it, face down, on a soft flat
surface on foam buffers or other specific workshop tools.
Caution:
Avoid damaging the display panel or backcover!
•Carefully follow the handling instructions in this manual.
•Ensure that the TV set and parts are always in a stable
position to perform safe disassembly/assembly,
measurements and alignments.
When using foam bars take care that these are supporting
not only the display but also the cabinet (DECO).
•Take ESD safe precautions to prevent static discharge
damages circuits inside the TV set or cause bad operation!
4.3Set Disassembly / Assembly
Warning!
Avoid the risk of physical damage. Always disconnect the
mains power cord before you open the TV set.
4.3.1Removing the Backcover 8601 series
Instructions below apply to the 55PUS8601/12, but are similar
for other 55” and 65" 8601 series models.
Caution!
Carefully follow the instructions to avoid damaging the
backcover and/or ALU deco!
Don’t start opening the backcover at the middle (Figure 4-6
4. Detach the backcover from the TV set.
Caution!
- Avoid damaging the Backcover when opening!
Do not put too much pressure on the backcover.
Carefully cut the double sided tape between backcover and
Display panel before separating them.
- Avoid damaging or bending the ALU deco!
When lifting the backcover always push the deco down to
the Display panel (as only the bottom side is screwed to the
panel).
a. Gently pull up the backcover at the left or right corner
at the bottom side while pushing down the ALU deco
(see Figure 4-8
).
Figure 4-8 Opening Backcover at Left Bottom Corner
).
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Figure 4-6 Opening the Backcover - Wrong!
Start opening the backcover at a corner and at the side,
proceed with the other corner and side, then finally open it in
the middle of the bottom side (Figure 4-7
).
Proceed with the side and the top corner (see
Figure 4-9
).
Figure 4-9 Opening Backcover at Right Bottom Corner
b. Gently pull up the backcover at the other bottom corner
and proceed with the side and the top corner.
c. Pull up the middle part of the backcover bottom side.
d. Pull up the middle part of the backcover top side.
Figure 4-7 Opening the Backcover - Correct!
Procedure
1. Disconnect the mains power cord.
2. Remove fixation screws (1) that secure the backcover.
Refer to Figure 4-11
for 8601 series 55” and to Figure 4-12
for 8601 series 65”.
3. Remove the AmbiLight door and disconnect the AmbiLight
connector from the SSB.
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Figure 4-10 Opening Backcover at Top
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Screws M3×6: 23x to panel + 3x to I/O brackets
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5. Remove the backcover from the TV set.
Make sure not to damage any wire or cable.
6. Use dissolvent to fully remove the remaining double sided
tape from the Backcover and from the Display panel.
Caution!
Make sure not to damage any wire or cable and don’t put
too much pressure on the backcover.
Figure 4-11 Backcover Screw Location 8601 series 55”
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Screws M3×6: 25x to panel + 3x to I/O brackets
Mechanical Instructions
Figure 4-12 Backcover Screw Location 8601 series 65”
4.3.2Mounting the Backcover 8601 series
Attention!
When mounting the backcover after repair, don’t forget to put
new pieces of double sided tape on the display panel before
closing the backcover.
Procedure
1. Make sure no pieces of double sided tape are left on the
Backcover or on the Display Panel.
Remove if any.
2. Put four pieces of double sided tape on the Deco frame.
Follow the procedures of following drawings:
- Figure 4-13
- Figure 4-14
for 8601 series 55”,
for 8601 series 65”,
3. Put the Backcover on the Display Panel.
4. Insert the fixation screws and tighten. Refer to:
- Figure 4-11
- Figure 4-12
for 8601 series 55”.
for 8601 series 65”.
5. Connect the AmbiLight connector of the SSB and mount
the AmbiLight door.
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55PUS8601
Procedure
1. Paste four pieces of double sided tape
of 56 cm on the Deco frame:
two at the Top, one Left side, one Right side.
2. Press the tape.
3. Before mounting the Backcover release paper.
Remark
Start putting the tape
just below the Backcover
screwpoint.
This will ease
disassembling the Backcover.
Remark
Put the tape close to the rib of the Deco frame,
but not on the Deco step.
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65PUS8601
Procedure
1. Paste four pieces of double sided tape
of 70 cm on the Deco frame:
two at the Top, one Left side, one Right side.
2. Press the tape.
3. Before mounting the Backcover release paper.
Remark
Start putting the tape
just below the Backcover
screwpoint.
This will ease
disassembling the Backcover.
Remark
Put the tape close to the rib of the Deco frame,
but not on the Deco step.
EN 17QM15.1E LA4.
Figure 4-13 Double Sided Tape on Deco frame of 8601 series 55”
Figure 4-14 Double Sided Tape on Deco frame of 8601 series 65”
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4.3.3Removing the Backcover 8901 series
Procedure
1. Disconnect the mains power cord.
2. Remove fixation screws that secure the backcover. Refer
to Figure 4-15
3. Remove the backcover from the TV set. Make sure not to
damage the AmbiLight Projection module, wires or cables.
.
Figure 4-15 Backcover Screw Location 8901 series 65”
4.3.4Mounting the Backcover 8901 series
Procedure
1. Put the Backcover on the Display Panel.
2. Insert the fixation screws, as indicated in Figure 4-15
the following order:
a. Insert screws 1 and 2 hand tight, align the Backcover
with the Display corners and tighten the screws.
b. Insert screw 3 at the bottom side, align the Backcover
with the Display bottom and tighten the screw.
c. Insert and tighten screws 4 to 9.
d. Insert and tighten screws 10 to 13.
e. Insert and tighten all other screws.
, in
4.3.5Keyboard Control unit 8601 series
1. Unplug the AmbiLight FFC connectors [1] and 13 pins
connector [2] from the keyboard control panel.
2. Remove the fixation screws that secure the keyboard.
3. Gently take out the keyboard. Refer to Figure 4-16
4. When defective, replace the entire unit.
.
Figure 4-16 Keyboard removal
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AL 7 LEDAL 7 LEDAL 8 LED
AL 10 LEDAL 10 LED
AL 3 LEDAL 3 LED
AL 8 LEDAL 7 LED
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4.3.6Removing the AmbiLight Boards 8601 series
Refer to Figure 4-17
for details.
1. For each AmbiLight board gently release the clamps and
unplug the two connectors that connect it to the neighbour
AmbiLight boards.
2. In case, release the clips from the FFC connector that
connect with the Keyboard control panel.
3. Lift the AmbiLight board from the backcover. Make sure
that wires and flat foils are not damaged while lifting the
AmbiLight board from the backcover.
Figure 4-17 AmbiLight and Keyboard removal 8601 series
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3
4
12
SSB
8P9
Keyboard
4
4
4
Screws M3×5: 6x to panel
Mechanical Instructions
4.3.7Removing the AmbiLight Projection Module 8901 series
Refer to Figure 4-18
1. Disconnect Power Cable 8P9 from the AmbiLight driver
board.
2. Disconnect the keyboard cable and the SSB cable from the
AmbiLight driver board.
3. Remove the six screws at positions 3 and 4 that fix the
module on the Display Panel.
4. Remove the AmbiLight Projection module.
Make sure not to damage wires and flat foil cables while
lifting it.
for details.
4.3.8Mounting the AmbiLight Projection Module 8901 series
Refer to Figure 4-18
1. Put the AmbiLight Projection module on the Display Panel.
Keep wires and flat foil cables correctly routed and make
sure they won’t get clamped at the screw positions 3 and 4.
2. Insert two screws at positions 3 hand tight, align the
module and tighten the screws.
3. Insert the other four screws at positions 4 and tighten.
4. Connect the cables (2) for keyboard and SSB to the
AmbiLight driver board.
5. Connect Power Cable 8P9 (1) to the AmbiLight driver
board.
for details.
Figure 4-18 Mounting AmbiLight Projection Module 8901 series
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4.3.9Small Signal Board (SSB)
Instructions for removing the SSB
Refer to Figure 4-19
1. Release the clips (1) from the LVDS connector that
connect with the SSB.
Caution! Be careful, these connectors are very fragile!
2. Unplug all other connectors (2).
3. Remove all the fixation screws (3) from the SSB.
4. Shift the SSB from the side connector cover, lift it and take
it out of the I/O brackets.
for details.
4.3.10 Power Supply Unit (PSU)
Caution:
During re-assembly insert all different screws at the original
position.
Not doing so may result in physical harm or damaging the PSU!
1. Gently unplug all the connectors from the PSU.
2. Remove all the screws that secure the PSU.
3. Take the PSU out of the set.
4.3.11 IR board Control Unit
Refer to Figure 4-20
1. Unplug the connector from the SSB.
Caution: be careful, as these are very fragile connectors!
2. Remove all the fixation screws from the IR board control
unit [1].Refer to Figure 4-20
3. Remove the IR lens [2], IR board [3] from the
DECO_REAR_COVER. Refer to Figure 4-21
When defective, replace the whole unit.
, Figure 4-21 for details.
for details.
for details.
Figure 4-19 Removing SSB
Instructions for mounting the SSB
To mount the (replacement) SSB, perform all the steps of the
SSB removing procedure in reverse order.
Caution
Avoid the risk of damage to the SSB or failing circuitry!
The TV set might reboot under load conditions (regardless of
the firmware version), when thermal foams are not present or
not fully covering the SOC and other circuits!
Observe the following rules when handling the SSB:
•Make sure that all parts are at the right location.
•Carefully check all thermal foams between the SSB and
the display panel.
Refer to the drawings with thermal foam locations for SSB
in Chapter 10. Circuit Diagrams and PWB Layouts
sure that:
–all required foams are present on the display panel,
–no foam is damaged,
–each foam has the right dimensions,
–each foam is placed at the right location (with the right
angle),
•Make sure not to damage the EMC foams on the SSB
shields and that they are correctly mounted.
•Insert all screws at the original position.
•Make sure that all cables are placed and connected in their
original position. See Wiring Diagrams in Chapter 9. SSB
Block Diagrams, SSB Floor Plans and Set Wiring
Diagrams.
to make
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Figure 4-20 IR board removal[1]
Figure 4-21 IR board removal[2]
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Two piece magnet assembly
(S) N
(S) N
(S)
(S)
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N
(S) N
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Insertion in Deco frame side
4.3.12 Internal Speakers
1. Gently release the tapes that secure the speaker cables.
2. Unplug the speaker connector from the SSB.
3. Take the speakers out.
When defective, replace the both units.
4.3.13 WIFI module
1. Unplug the connector from the SSB.
2. Remove fixation screw that secure the WIFI module,
getntly remove the module from the set.
When defective, replace the whole unit.
4.3.14 LCD Panel
Procedure
1. Remove the SSB as described earlier.
2. Remove the PSU as described earlier.
3. Remove the keyboard control panel as described earlier.
4. Remove the stand bracket as described earlier.
5. Remove the IR Board as described earlier.
6. Remove the WIFI module as earlier.
7. Remove the fixations screws that fix the metal clamps to
the front bezel. Take out those clamps.
8. Remove all other metal parts not belonging to the panel.
9. Lift the LCD Panel from the bezel.
When defective, replace the whole unit.
Mechanical Instructions
Figure 4-23 Magnet Assemblies 8601 series
Refer to Figure 4-24
for the location of the magnet assemblies
on the Deco frame.
4.3.15 Magnets on Bezel for External Speakers 8601 series
For holding the external speakers of the TV set several
magnets are mounted on the inside of the Deco frame.
Refer to Figure 4-22
for the number of magnets and the
polarization.
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Figure 4-24 Magnet Assemblies Location on Bezel 8601 series
4.4Set Re-assembly
To re-assemble the whole set, execute all processes in reverse
order.
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Figure 4-22 Number of Magnets on Deco Bezel 8601 series
Refer to Figure 4-23
for the mounted two piece and three piece
magnet assemblies.
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Service Modes, Error Codes, and Fault Finding
5.Service Modes, Error Codes, and Fault Finding
Index of this chapter:
5.1 Service Modes
5.2 Stepwise Start-up
5.3 Service Tools
5.4 Software Upgrading
5.5 Error Codes
5.6 Blinking LED Procedure
5.7 Protections
5.8 Fault Finding and Repair Tips
5.1Service Modes
The Service Mode feature is split into three parts:
•Service Alignment Mode (SAM).
•Factory Mode.
•Customer Service Mode (CSM).
SAM and the Factory mode offer features, which can be used
by the Service engineer to repair/align a TV set. Some features
are:
•Make alignments (e.g. White Tone), reset the error buffer
(SAM and Factory Mode).
•Display information (“SAM” indication in upper right corner
of screen, error buffer, software version, operating hours,
options and option codes, sub menus).
Display Option Code Selection
After an SSB or display exchange, the display option code is
not properly set, it will result in a TV with “no display”. SSB and
display replacement requires setting all set option codes in
NVM to correct value.
In case option codes and white point setting must be set
manually:
On a standard remote control press key sequence: “062598”
directly followed by MENU and “xxx”, where “xxx” is a 3 digit
decimal value of the panel type.
When the value is accepted and stored in NVM, the TV set will
switch to Stand-by indicating the process has been completed.
During this algorithm, the NVM-content must be filtered,
because several items in the NVM are TV-related and not SSB
related (e.g. Model and Prod. S/N). Therefore, “Model”
and “Prod. S/N” data is changed into “See Type Plate”. In case
a call centre or consumer reads “See Type Plate” in CSM
mode.
EN 23QM15.1E LA5.
The CSM is a Service Mode that can be enabled by the
consumer. The CSM displays diagnosis information, which the
customer can forward to the dealer or call centre. In CSM
mode, “CSM”, is displayed in the top right corner of the screen.
The information provided in CSM and the purpose of CSM is to:
•Increase the home repair hit rate.
•Decrease the number of nuisance calls.
•Solved customers’ problem without home visit.
Note: For the new model range, a new remote control (RC) is
used with some renamed buttons. This has an impact on the
activation of the Service modes. For instance the old “MENU”
button is now called “HOME” (or is indicated by a “house” icon).
5.1.1General
Next items are applicable to all Service Modes or are general.
Life Timer
During the life time cycle of the TV set, a timer is kept (called
“Op. Hour”). It counts the normal operation hours (not the
Stand-by hours). The actual value of the timer is displayed in
SAM in a decimal value. Every two soft-resets increase the
hour by + 1. Stand-by hours are not counted.
Software Identification, Version, and Cluster
The software ID, version, and cluster will be shown in the main
menu display of SAM, and CSM.
The screen will show: “AAAAAB-XXX.YYY.MMM.TTT”, where:
•AAAAA is the chassis name: QM152.
•B is the region indication: E = Europe, A = AP, L = LATAM.
•X is the main version number: this is updated with a major
change of specification (incompatible with the previous
software version). Numbering will go from 1 - 99 and
AA - ZZ.
- If the main version number changes, the new version
number is written in the NVM.
- If the main version number changes, the default settings
are loaded.
•YYY is the sub version number: this is updated with a minor
change (backwards compatible with the previous
versions). Numbering will go from 000 - 999.
- If the sub version number changes, the new version
number is written in the NVM.
- If the NVM is refreshed, the software identification,
version, and cluster will also be written to NVM.
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Service Modes, Error Codes, and Fault Finding
5.1.2Service Alignment Mode (SAM)
Purpose
In Service Alignment Mode service personnel can:
•Modify the NVM.
•View and clear the Error Code Buffer.
•Perform alignments.
Features
•Displays Operation hours counter (maximum five digits).
•Displays Software version, error codes and option settings.
•Allows Error buffer reset.
Table 5-1 Service Alignment Mode Overview
Main MenuSub-menu 1Sub-menu 2Description
Hardware infoView SW version, Standby processor version and Production code.
Operation hoursView the normal operation hours (no Stand-by hours) counted by the life timer.
Shop operation hoursView the normal shop operation hours (no Stand-by hours) counted by the life timer.
ErrorsView all the errors detected since the last time the error buffer was erased.
Reset error bufferReset the error buffer.
AlignmentsWhite point
AmbiLight Select moduleSelect the AmbiLight module (01-09) and check result.
Option numbersGroup 1View and change option number Group 1 (four numbers, five decimals each).
StoreStore
Software maintenanceSoftware even tsDisplay
Test settingDigital infoTest setting.
BT Pairing tablesClear paired remote controlClear paired remote control.
Wi-Fi Direct settings Reset Wi-Fi Direct groupReset Wi-Fi Direct group.
Development 1 file versionsDevelopment 1 file versions.
Development 2 file versionsDevelopment 2 file versions.
Upload to USBUpload several settings from the TV set to an USB stick.
Download from USBDownload several settings from the USB stick to the TV set.
NVM editorType numberView and change in the NVM-editor the set type number , the set prod uction code or the 1 8AC
Refer to 6.3 Software Alignments
(Alignments) for details.
BrightnessAdjust AmbiLight brightness (0-100) and check result.
Group 2View and change Group 2 Option number (four numbers, five decimals each).
StoreStore the Option numbers.
Hardware eventsDisplay
Production code
18AC SSB
18AC display
18AC supply
•Option settings.
•Allow Software alignments (White Tone Values).
•NVM Editor.
•Set screen mode to full screen (display all content).
How to Activate SAM
From the “menu/home”, using the remote control, key in
“062596” and press button “INFO/OK” (do not allow the display
to time out between key entries).
SAM Overview
After entering SAM, the following items are displayed:
Five errors are possible.
Colour temperatureSelect the colour mode: Normal - Warm - Cool, and to check result on screen.
White point red Adjust the white point red value (0 - 127) an d to check result on screen.
White point greenAdjust the white point green value (0 - 127) and to check result on screen.
White point blueAdjust the white point blue value (0 - 127) and to check result on screen.
Clear
Test reboot
Test kernel crash
Test application crash (-1, 0, 1 to 9)
Clear
of a part.
Note: The NVM-editor still has the same function as previous, alpha-nume ric entry.
How to Navigate SAM
•In the SAM menu, select menu items with the UP/DOWN
keys on the remote control. The selected item will be
indicated. When not all menu items fit on the screen, use
the UP/DOWN keys to display the next/previous menu
items.
•With the “LEFT/RIGHT” keys, it is possible to:
–(De) activate the selected menu item.
–(De) activate the selected sub menu.
–Change the value of the selected menu item.
•When you press the MENU button once while in top level
SAM, the set will switch to the normal user menu (with the
SAM mode still active in the background).
How to Store SAM Settings
To store the settings changed in SAM mode (except RGB Align
settings), leave the top level SAM menu by switching off the TV
set: use the POWER button on the remote control or on the TV
set.
Store the mentioned exceptions separately using the STORE
button.
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How to Exit SAM
Use one of the following methods:
•Switch the TV set to STANDBY using the mains button on
the remote control or on the TV set.
•On a standard remote control key in sequence “00”.
Note: When the TV set is in SAM mode and switched “off” by a
power interrupt, then the TV set will start up in “normal
operation mode” as soon as power is switched on. The error
buffer, however, will not be reset.
Service Modes, Error Codes, and Fault Finding
EN 25QM15.1E LA5.
5.1.3Factory mode
Purpose
In Factory Mode you can perform extended alignments:
•Display and/or change Panel ID information.
•Display and/or change Tuner ID information.
•Clear Error buffer.
•Change several software alignment settings.
•Display testpattern.
•Reset Public Broadcasting Service password.
Table 5-2 Factory Mode Overview
Item Item valueExample Default value (65") Description
0F/W VERSIONPress OKDisplays: Software version of the supplier, Flash PQ, Smart Picture, BL Dimming, Source Meter, Picture Quality
1PANEL_IDSee 6-3 Display Code
Overview.
2DEMOD_TYPE5Choose demod type.
3NVM ADDRESS0NVM address 0 to 8191. Use Item 6 to copy from and item 7 to store the data in the correct NVM address.
4NVM VALUE0Displays the value at the NVM address of item 5
5NVM STOREPress OKUse this option to save the data of item 6 to NVM address of item 5
6COPY NVM to USBPress OKAllows copying the TV settings to an USB stick, e.g. before replacing the SSB.
7COPY NVM to TVPress OKAllows putting the NVM data stored on an USB stick to the TV set or to another SSB, e.g. after SSB replacement.
8TV Settings Key1TV Settings Key
9TV Settings VALUE0TV Settings VALUE
10TV Settings STOREPress OKTV Settings STORE
11COPY TV Settings to USBPress OKCOPY TV Settings to USB
12COPY TV Settings to TVPress OKCOPY TV Settings to TV
13VIRGIN_MODEOffPuts the TV set back in virgin mode, if not already (so in case the TV set has not been used yet).
14ORT_MODEOnORT mode
15DRMWARNINGOnWarning the data rights management
16AGEING MODEOffUse this for aging a new LCD panel
17COLOR TEMP MODENormalSelect color temperature mode: Normal - Cool - Warm.
18CLR_TEMP_R0Red colour temperature setting
19CLR_TEMP_G0Green colour temperature setting
20CLR_TEMP_B0Blue colour temperature setting
21ADC_GAIN_R255Red ADC gain
22ADC_GAIN_G255Green ADC gain
23ADC_GAIN_B255Blue ADC gain
24ADC_OFFSET_R127Red ADC offset
25ADC_OFFSET_G127Green ADC offset
26ADC_OFFSET_B127Blue ADC offset
27AUD_GAIN_HDMI0HDMI audio gain
28AUD_GAIN_ATV12Analogue TV audio gain
29AUD_GAIN_DTV0Digital TV audio gain
30AUD_GAIN_USB0USB audio gain
31AUD_GAIN_SPDIF0SPDIF audio gain
32AUD_GAIN_LINE-IN0Line-in audio gain
33AQ_INDEX31Audio Quality index
34Copy PQ to USBPress OKSaves the picture quality data to a file “pq.bin” to the root of a FAT formatted USB memory stick
35Copy PQ to TVPress OKLoads the picture quality data from a file “pq.bin” in to the TV
36Copy AQ to USBPress OKLoads the audio quality data from a file “AQ.bin” in to the TV
37Copy AQ to TVPress OKLoads the audio quality data from a file “AQ.bin” in to the TV
38COPY DB CHL to USBPress OKCopy the USB channel list to USB
39COPY DB CHL to TVPress OKCopy the TV channel list to TV
40LIGHT SENSOR TYPE1Light sensor type
41TEMP SENSOR TYPE3Temperature sensor
42LED TYPE0The type of LED
43AMBILIGHT TYPESide SegmentsSelect the type of AmbiLight: segments (side - top - bottom)
42AMBILIGHT TYPE VALUE5The type value of Ambient light
443D03D on/off
45BLUETOOTH1BLUETOOTH
46ARC TESTOnARC test
47HDMI ARC OUTPUT ORDER EU?
48UART ENABLEOnEnables the UART
49RESET MAC_ADDRESSPress OKResets the MAC-address
50EXIT_FACTORYPress OKExits the Factory mode
•Etc.
How to Activate the Factory mode
From the “menu/home”, using the remote control, key in “1999”
and press button “Back/Return” (do not allow the display to
time out between key entries).
Factory Mode Overview
After entering the Factory mode, following items are displayed:
checksum, Dimming library version, Flash AQ, AQ checksum, Model name, MTK version and NVM version.
Displays the Panel ID. Use left and right cursor to change the Panel ID, but keep in mind that selecting the wrong
ID might result in not correct displaying the screen!
The TV settings (“Channel list”, “P er son al se tti ng s”, “ Op t ion codes”, “Display-related alignments” an d “ H is tory li st” )
kept in the NVM are stored in two files.
1. The TV puts the two files in a folder REPAIR, which it created on a FAT formatted USB stick.
2. When the download on the USB stick failed, “Failure” will appear. In this case check if the USB stick is properly
connected.
Note: Uploading is of course only possible if software is running and if a picture is available.
1. The TV set saves the two files previously created in its NVM.
2. If “USB to TV Success” is displayed, then unplug and plug power to restart the TV.
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Service Modes, Error Codes, and Fault Finding
How to Exit Factory mode
From the menu, using remote control, select
“EXIT_FACTORY” and press button “OK”.
Note
When the TV set, being in factory mode, is switched “off” by
power interruption or from normal operation to “stand-by”, then
the TV set will show up in “normal operation mode” as soon as
it is again powered.
The error buffer, however, will not be cleared!
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Service Modes, Error Codes, and Fault Finding
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5.1.4Customer Service Mode (CSM)
Purpose
In Customer Service Mode the TV shows error codes and
information about the operation settings.
Call Centers can instruct the customer (via telephone) to put
the TV set in CSM mode, to identify the status of the TV set to
diagnose problems and failures before making a service call.
The CSM is a read-only mode, so does not allow modifications.
How to Activate CSM
1. Make sure there is no (user) menu on the screen.
Otherwise it is not possible to activate CSM.
2. On a standard remote control unit press key sequence
“123654” (do not allow the display to time out between key
entries).
EN 27QM15.1E LA5.
Figure 5-2 Update the TV software [1/3]
CSM Mode Overview
Figure 5-1 Update the TV software [1/3]
•1.1 Set Type
This information is very helpful for a helpdesk/workshop as
reference for further diagnosis. In this way, it is not
necessary for the customer to look at the rear of the TV-set.
Note: When an NVM has been replaced or initialized after
corruption, then enter this type again in NVM.
•1.2 Production code
Displays the production code (the serial number) of the TV.
Note: When an NVM has been replaced or initialized after
corruption, then enter this code again in NVM.
•1.4 a Options 1
Gives the option codes of option group 1 as set in SAM.
•1.4b Options 2
Gives the option codes of option group 2 as set in SAM.
•1.5 18AC SSB
Gives an identification of the SSB as stored in NVM.
Note: When an NVM has been replaced or initialized after
corruption, then enter this 18AC type again in NVM.
•1.6 18AC Display
18NC in NVM read/write.
•1.7 18AC Supply
18AC in NVM read/write.
•1.8 18AC sensor board
18AC in NVM read/write.
•1.9 18AC QFHD Back-end board
...
•2.1 Current Main SW
Displays the built-in main software version. In case of field
problems related to software, software can be upgraded.
As this software is consumer upgradeable, it will also be
available on the Internet: http://www.p4c.philips.com
•2.2 Standby Software
Displays the built-in stand-by processor software version.
Upgrading this software will be possible via USB.
•2.3 e-UM version
eDFU (help) version.
•2.4 Strings database version
Displays the version of strings database.
•2.5 PQ back-end software
...
•2.8 FRC-V software
...
•2.10 Channel package version
Version of channel package.
•2.14 Boston software
...
Figure 5-3 Update the TV software [1/3]
•3.1 Signal Quality
Analog/digital signal strength.
•3.4 Ethernet MAC address
A Media Access Control address (MAC address) is a
unique identifier assigned to network interfaces for
communications on the physical network segment.
•3.5 Wireless MAC address
Wireless Media Access Control address.
•3.6 Netflix key
Indicates the validity of the Netflix key.
When this key is not valid and the customer wants to make
use of the functionality, then the SSB has to be replaced.
•3.7 CI module
Indicates the module of CI.
•3.8 CI+ protected service
Status of the CI+ protected service.
.
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Power Off
Standby
Soft Mode
Power On
Semi-
Standby
Standby
Switch
Off(Mains
Power Plug)
Standby Soft Mode
Command Received,
previously in Standby
Soft Mode (Power tact
switch)
TV Wakeup
commands
Received
(TV Wakeup
keys)
Digitalbackground
tasksstarted
Digitalbackground
tasks completed
Swith On,
previously in
Standby/Semi-
Standby (Mains
Power Plug)
Standby
Soft Mode
Command
Received
(Power tact
switch)
Switch Off (Mains
Power Plug)
Switch Off
(Mains Power
Plug)
Swith On,
previously in
Standby Soft Mode
(Mains Power Plug)
Standby
commands
Received (RC
Standby key)
Standby Soft Mode
Command Received,
previously in Standby
Soft Mode (Power
tact switch)
TV Wakeup
commands
Received
(TV Wakeup
keys)
Switch On, previously
in Power On Mode
(Power tact switch)
Switch On,previously in
TV Operation Mode
(Mains Power Plug)
Service Modes, Error Codes, and Fault Finding
•3.9 Event counter
The counter of events.
How to Navigate CSM
To navigate through the menus use the “CURSOR-DOWN/UP”
knob (or the scroll wheel) on the remote control.
5.2Stepwise Start-up
How to Exit CSM
To exit CSM, press one of the following buttons:
•“MENU/HOME” on remote control.
•“POWER” on remote control or on TV set.
2016-May-09
Figure 5-4 Stepwise Start-up
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5.3Service Tools
5.3.1ComPair
The ComPair Tool is no longer supported here.Still, the
interface box can be used as level shifter between the TV
chassis and PC.
5.4Software Upgrading
5.4.1Description
The user can upgrade the main software via an USB port. This
allows replacing a software image in a stand alone set.
How to upgrade the main software is described in the user
manual or on the Philips website (P4C).
5.4.2Introduction
Philips continuously tries to improve its products. So, it’s
advisable to update TV software as soon as an update is
available.
Software update files can be provided by the dealer or
downloaded from Philips support website:
http://www.philips.com/support
Tools for software upgrade via Memory Stick
Following items are required:
1. A personal computer connected to the Internet.
2. An archive utility that supports the ZIP-format (e.g. WinZip
for Windows or Stufflt for Mac OS).
3. A FAT formatted USB memory stick (preferably empty).
5. In next menu select “Start” and press “OK” to start software
update. Refer to Figure 5-6
.
The upgrade should start, the update progress should be
displayed on screen.
6. When the software update is completed, remove the USB
stick and select “Restart” and press “OK” to restart the TV
set. Refer to Figure 5-7
.
Figure 5-5 Update TV software [1/3]
Note
•Use memory sticks that are FAT/DOS-formatted (only this
format is supported).
•Only use software update files that are present on the
http://www.philips.com/support
website.
5.4.3How to check current TV Software Version
Before starting the software upgrade of a TV set, it is advisable
to check the its current software version:
1. On the remote control press key sequence “1 2 3 6 5 4” to
enter the CSM mode.
2. Select “Current Main Software” using the “up/down” cursor
keys.
When the current TV software version equals the latest update
software found on http://www.philips.com/support
necessary to update the TV software.
5.4.4How to download latest software
1. Open Philips webpage http://www.philips.com/support
2. Search the information and software related to the TV set.
3. Select the latest software update file and download it on
the PC.
4. Insert the USB memory stick into an USB port on the PC.
5. Extract the downloaded ZIP file and copy it to the root
directory of the USB stick.
5.4.5Update TV software
1. Turn on the TV set and wait until it operates normal.
2. Insert the USB memory stick with the software update files
in one of the USB ports of the TV set and power it up.
The TV set should automatically detect the USB stick and
show a window as in Figure 5-5
.
3. If the TV set did not detect the USB stick, then disconnect
the stick and repeat previous step.
4. Select “Update” and press “OK”. Refer to Figure 5-5
, it is not
.
Figure 5-6 Update TV software [2/3]
.
Figure 5-7 Update TV software [3/3]
Note:
•Do not remove the USB stick during the software update.
•If a power failure occurs during the update, do not remove
the USB stick from the TV set. The software update will
continue as soon as the set is again powered.
•If an error occurs during the update repeat the procedure.
•It’s not advisable to downgrade to a previous software
version.
•After the software upgrade is successfully completed, use
the PC to remove the TV software from the USB stick.
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Service Modes, Error Codes, and Fault Finding
5.4.6How to copy NVM data to/from USB stick
Use folder “repair” when copying data to the USB stick!
When you download TV data to an empty inserted USB stick,
then the TV set will automatically create a folder “repair” on the
USB stick.
When data is send from a USB stick to a TV set, the intended
data must be available in the “repair” folder.
Refer to the Service Mode Overview.
Table 5-3 Service Mode Overview
Service ModesDescription
SAMService alignment mode.
Factory ModeUsed for extended alignments.
CSMThree pages compact CSM info. There will be CSM dump
USB SW upgradeable SW-upgrading of the SSB flash memories can be done via
NVM-Editor in SAMNVM-editor functions as in the past: Address and Value
Service DataNew Service data in SAM for CTN, Prod. no., 12NC
USB copy/paste in
SAM
UART loggingThere will be printout available in UART. No specif ications
Display Option Code remote control remote control sequence “062598” +
Clear BufferItem in SAM.
to USB-stick upon entering CSM-mode.
USB. The main SW can be upgraded with th e downloaded
ZIP file.
field is a decimal value via digit entry.
programming with virtual keyboard.
Channel list, NVM data, Readable info.
of the printout, per MTK provision/definition.
“Menu” +
Display Panel Code.
5.5Error Codes
5.5.1Error Code Buffer
•In SAM mode.
–When SAM is entered via Remote Control, then
LAYER 2 is displayed via blinking LED.
Basically there are three kinds of errors:
•Errors detected by Standby software leading to
protection
These errors always lead to protection and automatically
start the blinking LED sequence LAYER 1 error. Refer to
section 5.6 Blinking LED Procedure
.
•Errors detected by Standby software not leading to
protection
In this case the front LED starts blinking the corresponding
error (e.g. LAYER 1 error = 2, LAYER 2 error = 18 or 53).
Also refer to 5.5.4 Error Buffer
.
Note: It can take several minutes before the LED starts
blinking.
•Errors detected by main software (SOC)
In this case the error is logged into the Error Code Buffer,
which can be read from the blinking front LED (LAYER 1-2)
or on screen when in SAM.
5.5.2How to Read Error Buffer
Use one of the following methods:
•On screen via the SAM (provided a picture is visible).
Examples
–00 00 00 00 00: No errors detected.
–23 00 00 00 00: Error code 23 is the last and only
detected error.
–37 23 00 00 00: Error code 23 was first detected and
error code 37 is the last detected error.
Note: No protection errors can be logged in the error
buffer.
•Via the Blinking LED procedure.
The latest logged errors are stored in the NVM, in an Error
Code Buffer.
The Error Code Buffer contains all the errors that were
detected since the last tim e it was cleared. It is filled from left to
right, so each new error will enter at the left and preceding
errors will shift one position to the right.
The Error Codes can be displayed on screen via the Service
Alignment Menu (not via CSM) or read from the Blinking LED.
When an error occurs, it is added to the list of errors, provided
the list is not full. When an error occurs and the error buffer is
full, then the new error is not added and the error buffer stays
intact (history is maintained).
Any occasional error will be removed from the list after more
than 50 hours of operation, this to prevent that it stays
permanently in the list.
Multiple errors (that occur within a short period), most probably,
are related to each other.
•In case there are no errors, then the LED should not blink
at all in CSM or SAM and no spacer should be displayed.
•For board level repair (home repair) there is a simple
blinking LED procedure, the LAYER 1 errors, besides the
existing LAYER 2 errors (refer to 5-4 Error Code
Overview):
–LAYER 1 errors are one digit errors, displayed in CSM.
–LAYER 2 errors are two digit errors, displayed in SAM.
•In protection mode, from consumer mode: LAYER 1.
•Fatal errors, if I²C bus is blocked and the set reboots, CSM
and SAM are not selectable.
–From consumer mode: LAYER 1.
•In CSM mode.
–When entering CSM: error(s) LAYER 1 will be
displayed via blinking LED.
Attention: Pressing any button on the remote control
during Blinking LED procedure will stop the blinking
LED sequence. You can re-enable the Blinking LED by
exiting and re-entering CSM.
2016-May-09
5.5.3How to Clear Error Buffer
Use one of the following methods:
•By activation of the “RESET ERROR BUFFER” command
in the SAM menu.
•If the content of the error buffer has not changed for 50+
hours, it resets automatically.
5.5.4Error Buffer
In case of non-intermittent faults, clear the error buffer before
starting to repair (before clearing the buffer, write down the
content, as this history can give significant information). This to
ensure that old error codes are no longer present.
If possible, check the entire contents of the error buffer. In
some situations, an error code is only the result of another error
code and not the actual cause.(e.g. a fault in the protection
detection circuitry can also lead to a protection)
There are several mechanisms of error detection:
•Via error bits in the status registers of ICs.
•Via polling on I/O pins going to the standby processor.
•Via sensing of analog values on the standby processor or
the SOC.
•Via a “not acknowledge” of an I
Note
In case of certain errors it takes several minutes before the LED
starts blinking or before the errors are logged.
So if you have problems wait two minutes from start-up before
checking if the front LED is blinking or if an error is logged.
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