Philips 43PUT6801 Schematic

Colour Television Chassis

QM16.3A

Contents Page Contents Page

1. Revision List 2

2. Technical Specs, Diversity, and Connections 2

3. Precautions, Notes, and Abbreviation List 6

4. Mechanical Instructions 10 Cable dressing (43" 6801 series) 10 Cable dressing (49" 6801 series) 11 Cable dressing (55" 6801 series) 11 Cable dressing (55" 7101 series) 12 Cable dressing (65" 7101 series) 12 Cable dressing (65" 7601 series) 13 Cable dressing (75" 7101 series) 13

5. Service Modes, Error Codes, and Fault Finding 26

6. Alignments 34

7. Circuit Descriptions 37

8. IC Data Sheets 46

9. Block Diagrams Block diagram 7101/7601 series 57 Block diagram 6801 series 58

10. Circuit Diagrams and PWB Layouts Drawing PWB A 715G7831 PSU A 715G7732 PSU 65 69-70 A 715G7854 PSU 71 73-74 A 715G6679 PSU 75 79-80 A 715G6677 PSU 81 85-86 A 715G6973 PSU 87 91-92 A 715G7720 PSU 93 97-98 A 715G8063 PSU 99 104-105 B 715G7772 SSB 106 130-131 B 715G7776 SSB 132 156-157 J 715G7788 IR/LED Panel 158 159 J 715G7074 IR/LED Panel 160 161 J 715G8045 IR/LED Panel 162 163 E 715G7065 Keyboard control panel 164 165 E 715G7088 Keyboard control panel 166 167 ALC 715G7789 LED board 168 169 AL 715G7004 Ambilight Board 170 172 AL 715G7006 Ambilight Board 173 175 AL 715G7007 Ambilight Board 176 178 AL 715G7008 Ambilight Board 179 183

59 63-64

11. Styling Sheets 6801 series 43" 184 6801 series 49" 185 6801 series 55" 186 7101 series 55" 187 7101 series 65" 188 7601 series 65" 189 7101 series 75" 190

Published by CQZ/SC 1623 Quality Printed in the Netherlands Subject to modification EN 3122 785 20152

2016-Jun-08

2016 ©

TP Vision Netherlands B.V.

All rights reserved. Specifications are subject to change without notice. Trademarks are the property of Koninklijke Philips Electronics N.V. or their respective owners. TP Vision Netherlands B.V. reserves the right to change products at any time without being obliged to adjust earlier supplies accordingly. PHILIPS and the PHILIPS’ Shield Emblem are used under license from Koninklijke Phili ps Electronics N.V.

EN 2 QM16.3A LA1.

1. Revision List

Manual xxxx xxx xxxx.0

• First release.

Revision List

• Chapter 11: Added styling sheets 11.1 6801 series 43"

11.2 6801 series 49"

, and 11.3 6801 series 55".

Manual xxxx xxx xxxx.1

• Chapter 2: Updated table 2.1 Technical Specifications

• Chapter 4: Added figures 4-1 Cable dressing (43" 6801

series), 4-2 Cable dressing (49" 6801 series) and 4-3 Cable dressing (55" 6801 series), added section 4.4 Assembly/Panel Removal (for 6801 series).

• Chapter 5: Updated table 5-2 Factory mode overview

• Chapter 6: Updated tables 6-2 White tone default settings and 6-3 Display code overview

• Chapter 7: Updated figure 7-3 Power Architecture table 7-1 Connector overview

and

• Chapter 9: Added figure 9.2 Block diagram 6801 series

• Chapter 10: Added circuit diagrams 10.4 A 715G6679

PSU, 10.5 A 715G6677 PSU, 10.5 A 715G6677 PSU,

10.10 B 715G7776 SSB

and 10.15 E 715G7088 Keyboard control panel

, 10.12 J 715G7074 IR/LED Panel,

Manual xxxx xxx xxxx.2

• Chapter 2: Updated table 2.1 Technical Specifications

• Chapter 4: Added figures 4-4 Cable dressing (55" 7101

series) and 4-6 Cable dressing (65" 7601 series), added

section 4.5 Assembly/Panel Removal (for 7601 series)

• Chapter 5: Updated table 5-2 Factory mode overview

• Chapter 6: Updated tables 6-2 White tone default settings and 6-3 Display code overview

• Chapter 7: Updated figure 7-3 Power Architecture table 7-1 Connector overview

• Chapter 10: Added circuit diagrams 10.7 A 715G7720

PSU, 10.8 A 715G8063 PSU, and 10.13 J 715G8045 IR/LED Panel.

• Chapter 11: Added styling sheets 11.4 7101 series 55" and 11.6 7601 series 65"

2. Technical Specs, Diversity, and Connections

Index of this chapter:

2.1 Technical Specifications

2.2 Directions for Use

2.3 Connections

2.4 Chassis Overview

Notes:

• Figures can deviate due to the different set executions.

• Specifications are indicative (subject to change).

2.1 Technical Specifications

For on-line product support please use the links in Table 2-1. Here is product information available, as well as getting started, user manuals, frequently asked questions and software & drivers.

and

Table 2-1 Described Model Numbers and Diversity

24 910 11

Mechanics

CTN

43PUT6801/98 2-1 4-1 4-15 4-16 4-17 4-18 4-19 &4-20 9.2 10.4 10.10 10.12 10.15 - - 11.1 43PUT6801/56 2-1 4-1 4-15 4-16 4-17 4-18 4-19 &4-20 9.2 10.4 10.10 10.12 10.15 - - 11.1 43PUT6801/79 2-1 4-1 4-15 4-16 4-17 4-18 4-19 &4-20 9.2 10.4 10.10 10.12 10.15 - - 11.1 49PUT6801/98 2-1 4-2 4-15 4-16 4-17 4-18 4-19 &4-20 9.2 10.5 10.10 10.12 10.15 - - 11.2 49PUT6801/56 2-1 4-2 4-15 4-16 4-17 4-18 4-19 &4-20 9.2 10.5 10.10 10.12 10.15 - - 11.2 49PUT6801/79 2-1 4-2 4-15 4-16 4-17 4-18 4-19 &4-20 9.2 10.5 10.10 10.12 10.15 - - 11.2 55PUT6801/98 2-1 4-3 4-15 4-16 4-17 4-18 4-19 &4-20 9.2 10.6 10.10 10.12 10.15 - - 11.3 55PUT6801/56 2-1 4-3 4-15 4-16 4-17 4-18 4-19 &4-20 9.2 10.6 10.10 10.12 10.15 - - 11.3 55PUT6801/79 2-1 4-3 4-15 4-16 4-17 4-18 4-19 &4-20 9.2 10.6 10.10 10.12 10.15 - - 11.3 55PUT7101/98 2-1 4-4 4-15 4-16 4-17 4-18 4-19 &4-20 9.1 10.7 10.10 10.12 10.14 - - 11.4 55PUT7101/79 2-1 4-4 4-15 4-16 4-17 4-18 4-19 &4-20 9.1 10.7 10.10 10.12 10.14 - - 11.4 55PUT7101/56 2-1 4-4 4-15 4-16 4-17 4-18 4-19 &4-20 9.1 10.7 10.10 10.12 10.14 - - 11.4 65PUT7101/79 2-1 4-5 4-8 4-9 & 4-10 4-11 4-12 4-13 9.1 10.1 10.9 10.11 10.14 10.16 10.17 & 10.18 & 10.20 11.5 65PUT7101/98 2-1 4-5 4-8 4-9 & 4-10 4-11 4-12 4-13 9.1 10.1 10.9 10.11 10.14 10.16 10.17 & 10.18 & 10.20 11.5 65PUT7101/56 2-1 4-5 4-8 4-9 & 4-10 4-11 4-12 4-13 9.1 10.1 10.9 10.11 10.14 10.16 10.17 & 10.18 & 10.20 11.5 65PUT7601/98 2-1 4-6 4-21 4-22 & 4-23 4-24 4-25 4-26 9.1 10.8 10.9 10.13 10.14 10.16 10.17 & 10.18 & 10.20 11.6 65PUT7601/79 2-1 4-6 4-21 4-22 & 4-23 4-24 4-25 4-26 9.1 10.8 10.9 10.13 10.14 10.16 10.17 & 10.18 & 10.20 11.6 65PUT7601/56 2-1 4-6 4-21 4-22 & 4-23 4-24 4-25 4-26 9.1 10.8 10.9 10.13 10.14 10.16 10.17 & 10.18 & 10.20 11.6 75PUT7101/79 2-1 4-7 4-8 4-9 & 4-10 4-11 4-12 4-13 9.1 10.2 & 10.3 10.9 10.11 10.14 10.16 10.18 & 10.19 & 10.20 11.7 75PUT7101/98 2-1 4-7 4-8 4-9 & 4-10 4-11 4-12 4-13 9.1 10.2 & 10.3 10.9 10.11 10.14 10.16 10.18 & 10.19 & 10.20 11.7 75PUT7101/56 2-1 4-7 4-8 4-9 & 4-10 4-11 4-12 4-13 9.1 10.2 & 10.3 10.9 10.11 10.14 10.16 10.18 & 10.19 & 10.20 11.7

Connection Overview

Wire Dressing

Stand Removal

Rear Cover Removal

Kyboard Control Removal

SSB Removal

Schematics

Block Diagram

IR/LED Board Removal

Power Supply

SSB

J (IR/LED)

E (Keyboard/Leading Edge)

ALC(LED LOGO Board)

AL(Ambilight Board)

Styling

2.2 Directions for Use

Directions for use can be downloaded from the following websites:

http://www.philips.com/support

2016-Jun-08

http://www.p4c.philips.com

Table 2-1

2.3 Connections

HDMI 3 ARC

USB

NETWORK

TV ANTENNA

SERV.U

AUDIO IN

DVI

SCART

(RGB/CVBS)

(Optional)

R L

CVBS/Y Pb

DIGITAL

AUDIO OUT

SAT

HDMI 2

ARC

HDMI

ARC

HDMI 4 ARC/MHL

USB1

20030_001.eps

Side Connectors

Rear Connectors

1 2 3 4

10000_022_090121.eps

090121

1 2 3 4

10000_022_090121.eps

090121

10000_017_090121.eps

090428

18 2

Technical Specs, Diversity, and Connections

EN 3QM16.3A LA 2.

2.3.1 Side Connections

Figure 2-1 Connection overview

Note: The following connector colour abbreviations are used

(acc. to DIN/IEC 757): Bk= Black, Bu= Blue, Gn= Green, Gy= Grey, Rd= Red, Wh= White, Ye= Yellow.

1 - Cinch: Digital Audio - Out

BK - Coaxial 0.4 - 0.6V

/ 75 W kq

2 - USB3 2.0

Figure 2-2 USB (type A)

1-+5V k 2 -Data (-) jk 3 -Data (+) jk 4 -Ground Gnd H

3 - USB2 2.0

Figure 2-3 USB (type A)

1-+5V k 2 -Data (-) jk 3 -Data (+) jk 4 -Ground Gnd H

4- HDMI 4 ARC/MHL: Digital Video - In, Digital Audio with ARC - In/Out

Figure 2-4 HDMI (type A) connector

1 -D2+ Data channel j 2 -Shield Gnd H 3 -D2- Data channel j 4 -D1+ Data channel j 5 -Shield Gnd H 6 -D1- Data channel j 7 -D0+ Data channel j 8 -Shield Gnd H 9 -D0- Data channel j 10 - CLK+ Data channel j 11 - Shield Gnd H 12 - CLK- Data channel j 13 - Easylink/CEC Control channel jk 14 - ARC Audio Return Channel k 15 - DDC_SCL DDC clock j 16 - DDC_SDA DDC data jk 17 - Ground Gnd H 18 - +5V j 19 - HPD Hot Plug Detect j 20 - Ground Gnd H

Table 2-1

2016-Jun-08

EN 4 QM16.3A LA2.

10000_017_090121.eps

090428

18 2

10000_001_090121.eps

090121

1 2 3 4

10000_022_090121.eps

090121

10000_017_090121.eps

090428

18 2

Technical Specs, Diversity, and Connections

5- HDMI3 ARC: Digital Video - In, Digital Audio with ARC In/Out

Figure 2-5 HDMI (type A) connector

1 -D2+ Data channel j 2-Shield Gnd H 3 -D2- Data channel j 4 -D1+ Data channel j 5-Shield Gnd H 6 -D1- Data channel j 7 -D0+ Data channel j 8-Shield Gnd H 9 -D0- Data channel j 10 - CLK+ Data channel j 11 - Shield Gnd H 12 - CLK- Data channel j 13 - Easylink/CEC Control channel jk 14 - ARC Audio Return Channel k 15 - DDC_SCL DDC clock j 16 - DDC_SDA DDC data jk 17 - Ground Gnd H 18 - +5V j 19 - HPD Hot Plug Detect j 20 - Ground Gnd H

6- Head phone (Output)

Bk -Head phone 80 - 600  / 10 mW

2.3.2 Rear Connections

8- Service / UART

1 -Ground Gnd H 2 -UART_TX Transmit k 3 -UART_RX Receive j

9 - Cinch: Video YPbPr - In, Audio - In

Gn - Video - Y 1 V Bu - Video - Pb 0.7 V Rd -Video - Pr 0.7 V Wh -Audio - L 0.5 V Rd -Audio - R 0.5 V

/ 75 W jq

/ 10 kW jq

RMS

/ 10 kW jq

RMS

10 - RJ45: Ethernet

10000_025_090121.eps

120320

Figure 2-7 Ethernet connector

1 -TD+ Transmit signal k 2 -TD- Transmit signal k 3 -RD+ Receive signal j 4 -CT Centre Tap: DC level fixation 5 -CT Centre Tap: DC level fixation 6 -RD- Receive signal j 7 -GND Gnd H 8 -GND Gnd H

11 - Cinch: Digital Audio - Out

BK - Coaxial 0.4 - 0.6V

/ 75 W kq

12 - TV ANTENNA - In

Signal input from an antenna, cable or satellite.

7 - SCART: Video RGB/YC - In, CVBS - In/Out, Audio In/Out

1 -Audio R 0.5 V 2 -Audio R 0.5 V 3 -Audio L 0.5 V 4 -Ground Audio Gnd H 5 -Ground Blue Gnd H 6 -Audio L 0.5 V 7 -Video Blue/C-out 0.7 V 8 -Function Select 0 - 2 V: INT

9 -Ground Green Gnd H 10 - n.c. 11 - Video Green 0.7 V 12 - n.c. 13 - Ground Red Gnd H 14 - Ground P50 Gnd H 15 - Video Red/C 0.7 V 16 - Status/FBL 0 - 0.4 V: INT

17 - Ground Video Gnd H 18 - Ground FBL Gnd H 19 - Video CVBS 1 V 20 - Video CVBS/Y 1 V 21 - Shield Gnd H

2016-Jun-08

Figure 2-6 SCART connector

4.5 - 7 V: EXT 16:9

9.5 - 12 V: EXT 4:3 j

1 - 3 V: EXT / 75  j

/ 1 k k

RMS

/ 10 k j

RMS

/ 1 k k

RMS

/ 10 k j

RMS

/ 75  jk

/ 75  j

/ 75  k

/ 75  j

13 - SAT - In

Signal input from an SAT.

14- USB1 2.0

Figure 2-8 USB (type A)

1-+5V k 2 -Data (-) jk 3 -Data (+) jk 4 -Ground Gnd H

15 - HDMI1 : Digital Video - In, Digital Audio - In/Out

Figure 2-9 HDMI (type A) connector

Table 2-1

Technical Specs, Diversity, and Connections

10000_017_090121.eps

090428

18 2

EN 5QM16.3A LA 2.

13 - Easylink/CEC Control channel jk 14 - n.c. 15 - DDC_SCL DDC clock j 16 - DDC_SDA DDC data jk 17 - Ground Gnd H 18 - +5V j 19 - HPD Hot Plug Detect j 20 - Ground Gnd H

16 - HDMI2 : Digital Video - In, Digital Audio - In/Out

Figure 2-10 HDMI (type A) connector

1 -D2+ Data channel j 2-Shield Gnd H 3 -D2- Data channel j

2.4 Chassis Overview

Refer to 9. Block Diagrams for PWB/CBA locations.

4 -D1+ Data channel j 5 -Shield Gnd H 6 -D1- Data channel j 7 -D0+ Data channel j 8 -Shield Gnd H 9 -D0- Data channel j 10 - CLK+ Data channel j 11 - Shield Gnd H 12 - CLK- Data channel j 13 - Easylink/CEC Control channel jk 14 - n.c. 15 - DDC_SCL DDC clock j 16 - DDC_SDA DDC data jk 17 - Ground Gnd H 18 - +5V j 19 - HPD Hot Plug Detect j 20 - Ground Gnd H

Table 2-1

2016-Jun-08

EN 6 QM16.3A LA3.

Precautions, Notes, and Abbreviation List

3. Precautions, Notes, and Abbreviation List

Index of this chapter:

3.1 Safety Instructions

3.2 Warnings

3.3 Notes

3.4 Abbreviation List

3.1 Safety Instructions

Safety regulations require the following during a repair:

• Connect the set to the Mains/AC Power via an isolation transformer (> 800 VA).

• Replace safety components, indicated by the symbol h, only by components identical to the original ones. Any other component substitution (other than original type) may increase risk of fire or electrical shock hazard.

Safety regulations require that after a repair, the set must be returned in its original condition. Pay in particular attention to the following points:

• Route the wire trees correctly and fix them with the mounted cable clamps.

• Check the insulation of the Mains/AC Power lead for external damage.

• Check the strain relief of the Mains/AC Power cord for proper function.

• Check the electrical DC resistance between the Mains/AC Power plug and the secondary side (only for sets that have a Mains/AC Power isolated power supply):

1. Unplug the Mains/AC Power cord and connect a wire

between the two pins of the Mains/AC Power plug.

2. Set the Mains/AC Power switch to the “on” position

(keep the Mains/AC Power cord unplugged!).

3. Measure the resistance value between the pins of the

Mains/AC Power plug and the metal shielding of the tuner or the aerial connection on the set. The reading should be between 4.5 M and 12 M.

4. Switch “off” the set, and remove the wire between the

two pins of the Mains/AC Power plug.

• Check the cabinet for defects, to prevent touching of any inner parts by the customer.

3.2 Warnings

• All ICs and many other semiconductors are susceptible to electrostatic discharges (ESD w). Careless handling during repair can reduce life drastically. Make sure that, during repair, you are connected with the same potential as the mass of the set by a wristband with resistance. Keep components and tools also at this same potential.

• Be careful during measurements in the high voltage section.

• Never replace modules or other components while the unit is switched “on”.

• When you align the set, use plastic rather than metal tools. This will prevent any short circuits and the danger of a circuit becoming unstable.

3.3 Notes

3.3.1 General

• Measure the voltages and waveforms with regard to the chassis (= tuner) ground (H), or hot ground (I), depending on the tested area of circuitry. The voltages and waveforms shown in the diagrams are indicative. Measure them in the Service Default Mode with a colour bar signal and stereo sound (L: 3 kHz, R: 1 kHz unless stated otherwise) and picture carrier at 475.25 MHz for PAL, or 61.25 MHz for NTSC (channel 3).

• Where necessary, measure the waveforms and voltages with (D) and without (E) aerial signal. Measure the voltages in the power supply section both in normal operation (G) and in stand-by (F). These values are indicated by means of the appropriate symbols.

2016-Jun-08

3.3.2 Schematic Notes

• All resistor values are in ohms, and the value multiplier is often used to indicate the decimal point location (e.g. 2K2 indicates 2.2 k).

• Resistor values with no multiplier may be indicated with either an “E” or an “R” (e.g. 220E or 220R indicates 220 ).

• All capacitor values are given in micro-farads (10 nano-farads (n 10

• Capacitor values may also use the value multiplier as the decimal point indication (e.g. 2p2 indicates 2.2 pF).

• An “asterisk” (*) indicates component usage varies. Refer to the diversity tables for the correct values.

• The correct component values are listed on the Philips Spare Parts Web Portal.

3.3.3 Spare Parts

For the latest spare part overview, consult your Philips Spare Part web portal.

3.3.4 BGA (Ball Grid Array) ICs

Introduction

For more information on how to handle BGA devices, visit this URL: http://www.atyourservice-magazine.com “Magazine”, then go to “Repair downloads”. Here you will find Information on how to deal with BGA-ICs.

BGA Temperature Profiles

For BGA-ICs, you must use the correct temperature-profile. Where applicable and available, this profile is added to the IC Data Sheet information section in this manual.

3.3.5 Lead-free Soldering

Due to lead-free technology some rules have to be respected by the workshop during a repair:

• Use only lead-free soldering tin. If lead-free solder paste is required, please contact the manufacturer of your soldering equipment. In general, use of solder paste within workshops should be avoided because paste is not easy to store and to handle.

• Use only adequate solder tools applicable for lead-free soldering tin. The solder tool must be able: – To reach a solder-tip temperature of at least 400°C. – To stabilize the adjusted temperature at the solder-tip. – To exchange solder-tips for different applications.

• Adjust your solder tool so that a temperature of around 360°C - 380°C is reached and stabilized at the solder joint. Heating time of the solder-joint should not exceed ~ 4 sec. Avoid temperatures above 400°C, otherwise wear-out of tips will increase drastically and flux-fluid will be destroyed. To avoid wear-out of tips, switch “off” unused equipment or reduce heat.

• Mix of lead-free soldering tin/parts with leaded soldering tin/parts is possible but PHILIPS recommends strongly to avoid mixed regimes. If this cannot be avoided, carefully clear the solder-joint from old tin and re-solder with new tin.

3.3.6 Alternative BOM identification

It should be noted that on the European Service website, “Alternative BOM” is referred to as “Design variant”.

The third digit in the serial number (example: AG2B0335000001) indicates the number of the alternative B.O.M. (Bill Of Materials) that has been used for producing the specific TV set. In general, it is possible that the same TV model on the market is produced with e.g. two different types of displays, coming from two different suppliers. This will then

Table 2-1

-9

), or pico-farads (p 10

. Select

-12

-6

Precautions, Notes, and Abbreviation List

10000_053_110228.eps

110228

EN 7QM16.3A LA 3.

result in sets which have the same CTN (Commercial Type Number; e.g. 28PW9515/12) but which have a different B.O.M. number. By looking at the third digit of the serial number, one can identify which B.O.M. is used for the TV set he is working with. If the third digit of the serial number contains the number “1” (example: AG1B033500001), then the TV set has been manufactured according to B.O.M. number 1. If the third digit is a “2” (example: AG2B0335000001), then the set has been produced according to B.O.M. no. 2. This is important for ordering the correct spare parts! For the third digit, the numbers 1...9 and the characters A...Z can be used, so in total: 9 plus 26= 35 different B.O.M.s can be indicated by the third digit of the serial number.

Identification: The bottom line of a type plate gives a 14-digit serial number. Digits 1 and 2 refer to the production centre (e.g. SN is Lysomice, RJ is Kobierzyce), digit 3 refers to the B.O.M. code, digit 4 refers to the Service version change code, digits 5 and 6 refer to the production year, and digits 7 and 8 refer to production week (in example below it is 2010 week 10 / 2010 week 17). The 6 last digits contain the serial number.

Figure 3-1 Serial number (example)

3.3.7 Board Level Repair (BLR) or Component Level Repair (CLR)

If a board is defective, consult your repair procedure to decide if the board has to be exchanged or if it should be repaired on component level. If your repair procedure says the board should be exchanged completely, do not solder on the defective board. Otherwise, it cannot be returned to the O.E.M. supplier for back charging!

3.3.8 Practical Service Precautions

• It makes sense to avoid exposure to electrical shock.

While some sources are expected to have a possible dangerous impact, others of quite high potential are of limited current and are sometimes held in less regard.

• Always respect voltages. While some may not be

dangerous in themselves, they can cause unexpected reactions that are best avoided. Before reaching into a powered TV set, it is best to test the high voltage insulation. It is easy to do, and is a good service precaution.

3.4 Abbreviation List

0/6/12 SCART switch control signal on A/V

board. 0 = loop through (AUX to TV),

6 = play 16 : 9 format, 12 = play 4 : 3 format

AARA Automatic Aspect Ratio Adaptation:

algorithm that adapts aspect ratio to remove horizontal black bars; keeps the original aspect ratio

ACI Automatic Channel Installation:

algorithm that installs TV channels directly from a cable network by

means of a predefined TXT page ADC Analogue to Digital Converter AFC Automatic Frequency Control: control

signal used to tune to the correct

frequency AGC Automatic Gain Control: algorithm that

controls the video input of the feature

box AM Amplitude Modulation AP Asia Pacific AR Aspect Ratio: 4 by 3 or 16 by 9 ASF Auto Screen Fit: algorithm that adapts

aspect ratio to remove horizontal black

bars without discarding video

information ATSC Advanced Television Systems

Committee, the digital TV standard in

the USA ATV See Auto TV Auto TV A hardware and software control

system that measures picture content,

and adapts image parameters in a

dynamic way AV External Audio Video AVC Audio Video Controller AVIP Audio Video Input Processor B/G Monochrome TV system. Sound

carrier distance is 5.5 MHz BDS Business Display Solutions (iTV) BLR Board-Level Repair BTSC Broadcast Television Standard

Committee. Multiplex FM stereo sound

system, originating from the USA and

used e.g. in LATAM and AP-NTSC

countries B-TXT Blue TeleteXT C Centre channel (audio) CEC Consumer Electronics Control bus:

remote control bus on HDMI

connections CL Constant Level: audio output to

connect with an external amplifier CLR Component Level Repair ComPair Computer aided rePair CP Connected Planet / Copy Protection CSM Customer Service Mode CTI Color Transient Improvement:

manipulates steepness of chroma

transients CVBS Composite Video Blanking and

Synchronization DAC Digital to Analogue Converter DBE Dynamic Bass Enhancement: extra

low frequency amplification DCM Data Communication Module. Also

referred to as System Card or

Smartcard (for iTV). DDC See “E-DDC” D/K Monochrome TV system. Sound

carrier distance is 6.5 MHz DFI Dynamic Frame Insertion DFU Directions For Use: owner's ma nual DMR Digital Media Reader: card reader DMSD Digital Multi Standard Decoding DNM Digital Natural Motion

Table 2-1

2016-Jun-08

EN 8 QM16.3A LA3.

Precautions, Notes, and Abbreviation List

DNR Digital Noise Reduction: noise

reduction feature of the set DRAM Dynamic RAM DRM Digital Rights Management DSP Digital Signal Processing DST Dealer Service Tool: special remote

control designed for service

technicians DTCP Digital Transmission Content

Protection; A protocol for protecting

digital audio/video content that is

traversing a high speed serial bus,

such as IEEE-1394 DVB-C Digital Video Broadcast - Cable DVB-T Digital Video Broadcast - Terrestrial DVD Digital Versatile Disc DVI(-d) Digital Visual Interface (d= digital only) E-DDC Enhanced Display Data Channel

(VESA standard for communication

channel and display). Using E-DDC,

the video source can read the EDID

information form the display. EDID Extended Display Identification Data

(VESA standard) EEPROM Electrically Erasable and

Programmable Read Only Memory EMI Electro Magnetic Interference EPG Electronic Program Guide EPLD Erasable Programmable Logic Device EU Europe EXT EXTernal (source), entering the set by

SCART or by cinches (jacks) FDS Full Dual Screen (same as FDW) FDW Full Dual Window (same as FDS) FLASH FLASH memory FM Field Memory or Frequency

Modulation FPGA Field-Programmable Gate Array FTV Flat TeleVision Gb/s Giga bits per second G-TXT Green TeleteXT H H_sync to the module HD High Definition HDD Hard Disk Drive HDCP High-bandwidth Digital Content

Protection: A “key” encoded into the

HDMI/DVI signal that prevents video

data piracy. If a source is HDCP coded

and connected via HDMI/DVI without

the proper HDCP decoding, the

picture is put into a “snow vision” mode

or changed to a low resolution. For

normal content distribution the source

and the display device must be

enabled for HDCP “software key”

decoding. HDMI High Definition Multimedia Interface HP HeadPhone I Monochrome TV system. Sound

C Inter IC bus

D Inter IC Data bus

S Inter IC Sound bus

carrier distance is 6.0 MHz

IF Intermediate Frequency IR Infra Red IRQ Interrupt Request ITU-656 The ITU Radio communication Sector

(ITU-R) is a standards body

subcommittee of the International

Telecommunication Union relating to

radio communication. ITU-656 (a.k.a.

SDI), is a digitized video format used

for broadcast grade video.

Uncompressed digital component or

digital composite signals can be used.

2016-Jun-08

The SDI signal is self-synchronizing, uses 8 bit or 10 bit data words, and has a maximum data rate of 270 Mbit/s, with a minimum bandwidth of 135 MHz.

iTV Institutional TeleVision; TV sets for

hotels, hospitals etc.

LS Last Status; The settings last chosen

by the customer and read and stored in RAM or in the NVM. They are called at start-up of the set to configure it according to the customer's

preferences LATAM Latin America LCD Liquid Crystal Display LED Light Emitting Diode L/L' Monochrome TV system. Sound

carrier distance is 6.5 MHz. L' is Band

I, L is all bands except for Band I LPL LG.Philips LCD (supplier) LS Loudspeaker LVDS Low Voltage Differential Signalling Mbps Mega bits per second M/N Monochrome TV system. Sound

carrier distance is 4.5 MHz MHEG Part of a set of international standards

4. Mechanical Instructions

Index of this chapter:

4.1 Cable Dressing

4.2 Service Positions

4.3 Assembly/Panel Removal (for 7101 series)

4.4 Assembly/Panel Removal (for 6801 series)

4.6 Set Re-assembly

4.1 Cable Dressing

Notes:

• Figures below can deviate slightly from the actual situation, due to the different set executions.

Figure 4-1 Cable dressing (43" 6801 series)

2016-Jun-08

Table 2-1

Mechanical Instructions

20151_101.eps

CN8101

CN9303

CN1190

CN1100

CN1108

CN1161

MAIN POWER SUPPLY

(1054)

SSB

(1053)

ECN1161

ECN1100

ECN1106

ECN1161

ECN1106

ECN110

ECN1108

ECN1110

KEYBOARD CONTROL

(1057)

CN01

CN02

IR/LED BOARD (1056)

CN1110

ECN1100

CN201

LOUDSPEAKER

(1184)

LOUDSPEAKER

(1184)

WIFI MODULE

WiFi01

20151_102.eps

CN8101

CN9101

CN1190

CN1100

CN1108

CN1161

MAIN POWER SUPPLY

(1054)

SSB

(1053)

ECN1190

ECN1100

ECN1110

ECN1100

ECN1161

ECN1110

ECN1108

KEYBOARD CONTROL

(1057)

CN01

CN02

IR/LED BOARD (1056)

CN1110

CN201

LOUDSPEAKER

(1184)

LOUDSPEAKER

(1184)

WIFI MODULE

WiFi01

EN 11QM16.3A LA 4.

Figure 4-2 Cable dressing (49" 6801 series)

Figure 4-3 Cable dressing (55" 6801 series)

Table 2-1

2016-Jun-08

EN 12 QM16.3A LA4.

20152_100.eps

CN8601

CN9101

CN1190

CN1106

CN1100

CN1101

CN1108

CN1160

CN1161

CN1162

MAIN POWER SUPPLY

(1054)

SSB

(1053)

ECN1101

ECN02

ECN1110

ECN1160

ECN1162

ECN1161

ECN1100

ECN1190

ECN1108

KEYBOARD CONTROL

(1057)

CN01

CN02

IR/LED BOARD (1056)

CN1110

ECN1108

ECN1101

AmbiLight

(1061)

AmbiLight

(1061)

AMBI-LIGHT BOARD (1068)

ALC

CN201

EXA02

AmbiLight

(1061)

AmbiLight

(1062)

LOUDSPEAKER

(1185)

LOUDSPEAKER

(1184)

LOUDSPEAKER

(1184)

WIFI MODULE

WiFi01

ECN1106

EXA02

20150_100.eps

KEYBOARD CONTROL

(1057)

CN03

CN02

CN01

EXA04

CN8601

CN9101

CN1190

CN1106

CN1100

CN1101

CN1108

CN1160

CN1161

CN1162

MAIN POWER SUPPLY

(1054)

SSB

(1053)

ECN1110

ECN1190

ECN1108

ECN1160

ECN1161

ECN1100

IR/LED BOARD (1056)

CN1110

ECN1108

ECN1101

ECN1106

AMBI-LIGHT BOARD (1068)

ALC

CN201

LOUDSPEAKER

(1185)

LOUDSPEAKER

(1184)

LOUDSPEAKER

(1184)

WIFI MODULE

WiFi01

AmbiLight

(1061)

AmbiLight

(1061)

AmbiLight

(1063)

AmbiLight

(1062)

AmbiLight

(1063)

AmbiLight

(1061)

AmbiLight

(1061)

EXA02

EXA04

EXA02

ECN03

ECN02

Mechanical Instructions

2016-Jun-08

Figure 4-4 Cable dressing (55" 7101 series)

Figure 4-5 Cable dressing (65" 7101 series)

Table 2-1

Mechanical Instructions

20152_101.eps

KEYBOARD CONTROL

(1057)

CN03

CN02

CN01

EXA04

CN806

CN804

CN1190

CN1106

CN1156

CN1100

CN1108

CN1160

CN1161

MAIN POWER SUPPLY

(1054)

MAIN POWER SUPPLY

(1054)

MAIN POWER SUPPLY

(1054)

SSB

(1053)

ECN1190

ECN1110

ECN1108

ECN1160

ECN1161

ECN1156

IR/LED BOARD (1056)

CN1110

ECN1108

AMBI-LIGHT BOARD (1068)

ALC

CN201

LOUDSPEAKER

(1184)

LOUDSPEAKER

(1184)

WIFI MODULE

WiFi01

AmbiLight

(1062)

AmbiLight

(1061)

AmbiLight

(1063)

AmbiLight

(1062)

AmbiLight

(1063)

AmbiLight

(1062)

AmbiLight

(1061)

EXA02

EXA04

EXA02

ECN03

ECN02

20150_101.eps

KEYBOARD CONTROL

(1057)

CN03

CN02

CN01

EXA04

CN9205 CN9201

CN9101

CN1190

CN1106

CN1100

CN1101

CN1108

CN1160

CN1161

CN1162

MAIN POWER SUPPLY

(1054)

SSB

(1053)

ECN1110

ECN1101

ECN1108

ECN1160

ECN1161

IR/LED BOARD (1056)

CN1110

ECN1108

ECN1101

ECN1190

ECN1100

AMBI-LIGHT BOARD (1068)

ALC

CN201

LOUDSPEAKER

(1185)

LOUDSPEAKER

(1184)

LOUDSPEAKER

(1184)

WIFI MODULE

WiFi01

AmbiLight

(1061)

AmbiLight

(1062)

AmbiLight

(1063)

AmbiLight

(1062)

AmbiLight

(1063)

AmbiLight

(1061)

AmbiLight

(1062)

EXA02

EXA04

ECN03

EXA04

EXA02

LED DRIVER

(1055)

ECN02

EN 13QM16.3A LA 4.

Figure 4-6 Cable dressing (65" 7601 series)

Figure 4-7 Cable dressing (75" 7101 series)

Table 2-1

2016-Jun-08

EN 14 QM16.3A LA4.

Mechanical Instructions

4.2 Se rvice Positions

For easy servicing of a TV set, the set should be put face down on a soft flat surface, foam buffers or other specific workshop tools. Ensure that a stable situation is created to perform measurements and alignments. When using foam bars take care that these always support the cabinet and never only the display. Caution: Failure to follow these guidelines can seriously damage the display! Ensure that ESD safe measures are taken.

4.3 Assembly/Panel Removal (for 7101 series)

Instructions below apply to the 65PUT7101/98, but will be similar for other 55"65"/75"PUx7101 series models.

4.3.1 Stand

Refer to Figure 4-8

1. Remove the fixation screws [1] that secure the stand bracket. Refer to Figure 4-8

2. Take the stand bracket out from the set.

for details.

Figure 4-8 Stand removal

20150_102.eps

2016-Jun-08

Table 2-1

Mechanical Instructions

20030_112.eps

20150_103.eps

EN 15QM16.3A LA 4.

4.3.2 Rear Cover

Refer to Figure 4-9 Warning: Disconnect the mains power cord before removing the rear cover.

1. Remove the fixation screws [1] and [2] that secure the rear cover. Refer to Figure 4-9

& Figure 4-10 for details.

for details.

2. Unplug the connector [3] from SSB. Refer to Figure 4-10 for details.

3. Gently lift the rear cover from the TV. Make sure that wires and cables are not damaged while lifting the rear cover from the set.

Figure 4-9 Rear cover removal[1]

Figure 4-10 Rear cover removal[2]

Table 2-1

2016-Jun-08

EN 16 QM16.3A LA4.

20150_104.eps

20150_105.eps

Mechanical Instructions

4.3.3 AmbiLight Panel

Refer to Figure 4-11

1. Gently release the clamps and unplug the connectors [5] that secure the ambilight panels. Release the clips from the

for details.

FFC connector that connect with the Keyboard control panel [4].

2. Lift the AmbiLight panel from the rear cover. Make sure that wires and flat foils are not damaged while lifting the Ambilight panel from the rear cover.

Figure 4-11 Ambilight and Keyboard removal

4.3.4 Keyboard Control Unit

Refer to Figure 4-11

1. Release the connector [2] from the SSB Board, then release the connectors [3] from the Ambilight panel. Caution: be careful, as these are very fragile connectors!

2. Remove all the fixation screws from the keyboard control panel [1] and take it out from the Back cover.

When defective, replace the whole unit.

4.3.5 Small Signal Board (SSB)

Refer to Figure 4-12 Caution: it is mandatory to remount all different screws at their original position during re-assembly. Failure to do so may result in damaging the SSB.

1. Release the clips from the LVDS connector that connect with the SSB [1]. Caution: be careful, as these are very fragile connectors! Unplug the cable/flat foils connector.

2. Unplug all other connectors [2].

3. Remove all the fixation screws from the SSB [3].

4. Take out the SSB with I/O bracket.

5. The SSB can now be shifted away from side connector cover, then lifted and taken out of the I/O bracket. Refer to

Figure 4-12

for details.

Figure 4-12 SSB removal

2016-Jun-08

Table 2-1

Mechanical Instructions

20030_116.eps

Step 1

Step 2

20030_117.eps

Step 1

Step 2

EN 17QM16.3A LA 4.

4.3.6 IR/LED Board

Refer to Figure 4-13

1. Remove the fixation screw [1] from the bracket, pull out the assy from the set.

2. Carefully Releas the cover secured by clips, then unplug the connector [2] from the IR/LED board. The IR/LED Board can now be lifted and taken out from the cover.

for details.

4.3.10 LED Logo Board

Refer to Figure 4-14

1. Remove the fixation screws [1] from the bracket, pull out the assy from the set.

2. Carefully Releas the cover secured by clips, then unplug the connector [2] from the LED Logo board. The LED Logo board can now be lifted and taken out from the cover.

for details.

Figure 4-13 IR/LED Board removal

4.3.7 Power Supply Unit (PSU)

Caution: it is mandatory to remount all different screws at their

original position during re-assembly. Failure to do so may result in damaging the PSU.

1. Unplug all connectors from the PSU.

2. Remove all fixation screws from the PSU.

3. The PSU can be taken out of the set now.

4.3.8 Speakers

1. Gently release the tapes that secure the speaker cables.

2. Unplug the speaker connector from the SSB.

3. Take the speakers out. When defective, replace the both units.

4.3.9 WIFI module

1. Unplug the connector from the SSB.

2. Remove fixation screw that secure the WIFI module, getntly remove the module from the set.

When defective, replace the whole unit.

Figure 4-14 LED Logo Board removal

4.3.11 LCD Panel

1. Remove the SSB as described earlier.

2. Remove the PSU as described earlier.

3. Remove the keyboard control panel as described earlier.

4. Remove the stand bracket as described earlier.

5. Remove the IR/LED as described earlier.

6. Remove the WIFI module as earlier.

7. Remove the fixations screws that fix the metal clamps to the front bezel. Take out those clamps.

8. Remove all other metal parts not belonging to the panel.

9. Lift the LCD Panel from the bezel.

When defective, replace the whole unit.

Table 2-1

2016-Jun-08

EN 18 QM16.3A LA4.

Mechanical Instructions

4.4 Assembly/Panel Removal (for 6801 series)

Instructions below apply to the 49PUT6801/98, but will be similar for other 43"/49"/55"PUT6801 series models.

4.4.1 Stand

Refer to Figure 4-15

1. Remove the fixation screws [1] that secure the stand bracket. Refer to Figure 4-15

2. Take the stand bracket out from the set.

for details.

Figure 4-15 Stand removal

20151_103.eps

2016-Jun-08

Table 2-1

Mechanical Instructions

20151_104.eps

EN 19QM16.3A LA 4.

4.4.2 Rear Cover

Refer to Figure 4-16 Warning: Disconnect the mains power cord before removing the rear cover.

for details.

1. Remove the fixation screws [2] and [3] that secure the rear cover. Refer to Figure 4-16

2. Gently lift the rear cover from the TV. Make sure that wires and cables are not damaged while lifting the rear cover from the set.

for details.

Figure 4-16 Rear cover removal

4.4.3 Keyboard Control Unit

Refer to Figure 4-17

1. Release the connector [2] from the SSB Board. Caution: be careful, as these are very fragile connectors!

2. Remove all the fixation screws from the keyboard control panel [1] and take it out from the Back cover.

When defective, replace the whole unit.

for details.

Table 2-1

2016-Jun-08

EN 20 QM16.3A LA4.

20151_105.eps

20151_106.eps

Mechanical Instructions

4.4.4 Small Signal Board (SSB)

Refer to Figure 4-18 Caution: it is mandatory to remount all different screws at their original position during re-assembly. Failure to do so may result in damaging the SSB.

1. Release the clips from the LVDS connector that connect with the SSB [1]. Caution: be careful, as these are very fragile connectors! Unplug the cable/flat foils connector.

2. Unplug all other connectors [2].

3. Remove all the fixation screws from the SSB [3].

4. Take out the SSB with I/O bracket.

5. The SSB can now be shifted away from side connector cover, then lifted and taken out of the I/O bracket. Refer to

Figure 4-18

for details.

Figure 4-17 Keyboard removal

Figure 4-18 SSB removal

2016-Jun-08

Table 2-1

Mechanical Instructions

20030_128.eps

20030_129.eps

EN 21QM16.3A LA 4.

4.4.5 IR/LED Board

Refer to Figure 4-19

1. Remove the fixation screws [1] from the stand bracket, pull out the assy from the set. Refer to Figure 4-19

2. Carefully Releas the cover secured by clips, then unplug the connector [2] from the IR/LED board. The IR/LED Board can now be lifted and taken out from the cover. Refer to Figure 4-20

and Figure 4-20 for details.

for details.

3. Take the speakers out. When defective, replace the both units.

4.4.8 WIFI module

for details.

1. Unplug the connector from the SSB.

2. Remove fixation screw that secure the WIFI module, getntly remove the module from the set.

When defective, replace the whole unit.

4.4.9 LCD Panel

1. Remove the SSB as described earlier.

2. Remove the PSU as described earlier.

3. Remove the keyboard control panel as described earlier.

4. Remove the stand bracket as described earlier.

5. Remove the IR/LED as described earlier.

6. Remove the WIFI module as earlier.

7. Remove the fixations screws that fix the metal clamps to the front bezel. Take out those clamps.

8. Remove all other metal parts not belonging to the panel.

9. Lift the LCD Panel from the bezel.

When defective, replace the whole unit.

Figure 4-19 IR/LED Board removal[1]

Figure 4-20 IR/LED Board removal[2]

4.4.6 Power Supply Unit (PSU)

Caution: it is mandatory to remount all different screws at their

original position during re-assembly. Failure to do so may result in damaging the PSU.

1. Unplug all connectors from the PSU.

2. Remove all fixation screws from the PSU.

3. The PSU can be taken out of the set now.

4.4.7 Speakers

1. Gently release the tapes that secure the speaker cables.

2. Unplug the speaker connector from the SSB.

Table 2-1

2016-Jun-08

EN 22 QM16.3A LA4.

Mechanical Instructions

4.5 Assembly/Panel Removal (for 7601 series)

Instructions below apply to the 65PUT7601/98, but will be similar for other 65"PUT7601 series models.

4.5.1 Stand

Refer to Figure 4-21

1. Remove the fixation screws [1] that secure the stand bracket. Refer to Figure 4-21

2. Take the stand bracket out from the set.

for details.

Figure 4-21 Stand removal

20152_102.eps

2016-Jun-08

Table 2-1

Mechanical Instructions

20152_103.eps

20152_104.eps

EN 23QM16.3A LA 4.

4.5.2 Rear Cover

Refer to Figure 4-22 Warning: Disconnect the mains power cord before removing the rear cover.

1. Remove the fixation screws [1] and [2] that secure the rear cover. Refer to Figure 4-22

& Figure 4-23 for details.

for details.

2. Unplug the connector [3] from SSB. Refer to Figure 4-23 for details.

3. Gently lift the rear cover from the TV. Make sure that wires and cables are not damaged while lifting the rear cover from the set.

Figure 4-22 Rear cover removal[1]

Figure 4-23 Rear cover removal[2]

Table 2-1

2016-Jun-08

EN 24 QM16.3A LA4.

20152_105.eps

20152_106.eps

Mechanical Instructions

4.5.3 AmbiLight Panel

Refer to Figure 4-24

1. Gently release the clamps and unplug the connectors [5] that secure the ambilight panels. Release the clips from the

for details.

FFC connector that connect with the Keyboard control panel [4].

2. Lift the AmbiLight panel from the rear cover. Make sure that wires and flat foils are not damaged while lifting the Ambilight panel from the rear cover.

Figure 4-24 Ambilight and Keyboard removal

4.5.4 Keyboard Control Unit

Refer to Figure 4-24

1. Release the connector [2] from the SSB Board, then release the connectors [3] from the Ambilight panel. Caution: be careful, as these are very fragile connectors!

2. Remove all the fixation screws from the keyboard control panel [1] and take it out from the Back cover.

When defective, replace the whole unit.

4.5.5 Small Signal Board (SSB)

Refer to Figure 4-25 Caution: it is mandatory to remount all different screws at their original position during re-assembly. Failure to do so may result in damaging the SSB.

1. Release the clips from the LVDS connector that connect

2. Unplug the FFC cable[2] and other connectors [3].

3. Remove all the fixation screws from the SSB [4].

4. Take out the SSB with I/O bracket.

5. The SSB can now be shifted away from side connector

with the SSB [1]. Caution: be careful, as these are very fragile connectors! Unplug the cable/flat foils connector.

cover, then lifted and taken out of the I/O bracket. Refer to

Figure 4-25

for details.

Figure 4-25 SSB removal

2016-Jun-08

Table 2-1

Mechanical Instructions

20152_107.eps

Step 1

Step 2

Step 3

20152_108.eps

EN 25QM16.3A LA 4.

4.5.6 IR/LED Board

Refer to Figure 4-26

1. Remove the fixation screw [1] from the bracket, pull out the assy from the set.

2. Carefully Releas the cover secured by clips, then unplug the connector [2] from the IR/LED board. The IR/LED Board can now be lifted and taken out from the cover.

for details.

4.5.9 WIFI module

1. Unplug the connector from the SSB.

2. Remove fixation screw that secure the WIFI module, getntly remove the module from the set.

When defective, replace the whole unit.

4.5.10 LED Logo Board

Refer to Figure 4-27

1. Remove from the fixation area[1] on the bracket, pull out the assy from the set.

2. Carefully Releas the cover secured by clips, then unplug the connector [2] from the LED Logo board. The LED Logo board can now be lifted and taken out from the cover.

for details.

Figure 4-26 IR/LED Board removal

4.5.7 Power Supply Unit (PSU)

Caution: it is mandatory to remount all different screws at their

original position during re-assembly. Failure to do so may result in damaging the PSU.

1. Unplug all connectors from the PSU.

2. Remove all fixation screws from the PSU.

3. The PSU can be taken out of the set now.

4.5.8 Speakers

1. Gently release the tapes that secure the speaker cables.

2. Unplug the speaker connector from the SSB.

3. Take the speakers out. When defective, replace the both units.

Figure 4-27 LED Logo Board removal

4.5.11 LCD Panel

1. Remove the SSB as described earlier.

2. Remove the PSU as described earlier.

3. Remove the keyboard control panel as described earlier.

4. Remove the stand bracket as described earlier.

5. Remove the IR/LED as described earlier.

6. Remove the WIFI module as earlier.

7. Remove the fixations screws that fix the metal clamps to the front bezel. Take out those clamps.

8. Remove all other metal parts not belonging to the panel.

9. Lift the LCD Panel from the bezel.

When defective, replace the whole unit.

4.6 Set Re-assembly

To re-assemble the whole set, execute all processes in reverse order.

Notes:

• While re-assembling, make sure that all cables are placed and connected in their original position. See Figure 4-1

Figure 4-7

• Pay special attention not to damage the EMC foams on the SSB shields. Ensure that EMC foams are mounted correctly.

Table 2-1

2016-Jun-08

EN 26 QM16.3A LA5.

Service Modes, Error Codes, and Fault Finding

5. Service Modes, Error Codes, and Fault Finding

Index of this chapter:

5.1 Service Modes

5.2 Stepwise Start-up

5.3 Service Tools

5.4 Software Upgrading

5.5 Error Codes

5.6 The Blinking LED Procedure

5.7 Fault Finding and Repair Tips

5.1 Service Modes

The Service Mode feature is split into five parts:

• Service Alignment Mode (SAM).

• Factory Mode.

• Customer Service Mode (CSM).

SAM and the Factory mode offer features, which can be used by the Service engineer to repair/align a TV set. Some features are:

• Make alignments (e.g. White Tone), reset the error buffer (SAM and Factory Mode).

• Display information (“SAM” indication in upper right corner of screen, error buffer, software version, operating hours, options and option codes, sub menus).

The CSM is a Service Mode that can be enabled by the consumer. The CSM displays diagnosis information, which the customer can forward to the dealer or call centre. In CSM mode, “CSM”, is displayed in the top right corner of the screen. The information provided in CSM and the purpose of CSM is to:

• Increase the home repair hit rate.

• Decrease the number of nuisance calls.

• Solved customers’ problem without home visit.

Note: For the new model range, a new remote control (RC) is used with some renamed buttons. This has an impact on the activation of the Service modes. For instance the old “MENU” button is now called “HOME” (or is indicated by a “house” icon).

5.1.1 General

Next items are applicable to all Service Modes or are general.

Life Timer

During the life time cycle of the TV set, a timer is kept (called “Op. Hour”). It counts the normal operation hours (not the Stand-by hours). The actual value of the timer is displayed in SAM in a decimal value. Every two soft-resets increase the hour by + 1. Stand-by hours are not counted.

Software Identification, Version, and Cluster

The software ID, version, and cluster will be shown in the main menu display of SAM, and CSM. The screen will show: “AAAAAB-XXX.YYY.MMM.TTT”, where:

• AAAAA is the chassis name: QM163.

• B is the region indication: E = Europe, A = AP/China, U = NAFTA, L = LATAM.

• X is the main version number: this is updated with a major change of specification (incompatible with the previous

5.1.2 Service Alignment Mode (SAM)

software version). Numbering will go from 1 - 99 and AA - ZZ.

- If the main version number changes, the new version number is written in the NVM.

- If the main version number changes, the default settings are loaded.

• YYY is the sub version number: this is updated with a minor change (backwards compatible with the previous versions). Numbering will go from 000 - 999.

- If the sub version number changes, the new version number is written in the NVM.

- If the NVM is refreshed, the software identification, version, and cluster will also be written to NVM.

Display Option Code Selection

When after an SSB or display exchange, the display option code is not set properly, it will result in a TV with “no display”. Therefore, it is required to set this display option code after such a repair. To do so, press the following key sequence on a standard RC transmitter: “062598” directly followed by MENU and “xxx”, where “xxx” is a 3 digit decimal value of the panel type: see column “Display Code” in Table 6-3 accepted and stored in NVM, the set will switch to Stand-by, to indicate that the process has been completed. During this algorithm, the NVM-content must be filtered, because several items in the NVM are TV-related and not SSB related (e.g. Model and Prod. S/N). Therefore, “Model” and “Prod. S/N” data is changed into “See Type Plate”. In case a call centre or consumer reads “See Type Plate” in CSM mode.

Purpose

• To modify the NVM.

• To display/clear the error code buffer.

• To perform alignments.

Specifications

• Operation hours counter (maximum five digits displayed).

• Software version, error codes, and option settings display.

• Error buffer clearing.

• Option settings.

• Software alignments (White Tone).

• NVM Editor.

• Set screen mode to full screen (all content is visible).

How to Activate SAM

To activate SAM, use one of the following methods:

• Press the following key sequence on the remote control transmitter: “062596”, directly followed by the “INFO/OK” button. Do not allow the display to time out between entries while keying the sequence.

After entering SAM, the following items are displayed, with “SAM” in the upper right corner of the screen to indicate that the television is in Service Alignment Mode.

. When the value is

Table 5-1 SAM mode overview

Main Menu Sub-menu 1 Sub-menu 2 Description

Hardware info The information of Hardware Operation hours This represents the life timer. The timer counts normal operation hours, but does not

Shop operation hours This represents the life timer. The timer counts normal shop operation hours, but does

Errors Shows all errors detected since the last time the buffer was erased. Five errors

Reset error buffer Reset error buffer

2016-Jun-08

count Stand-by hours.

not count Stand-by hours.

possible.

Table 2-1

Service Modes, Error Codes, and Fault Finding

Main Menu Sub-menu 1 Sub-menu 2 Description

Alignments Warm R Gain To align the White Tone. See

G Gain B Gain

Normal R Gain

G Gain B Gain

Cool R Gain

G Gain B Gain

Ambilight Select module Ambilight select module

Brightness Brightness of Ambilight

Option numbers Group 1 Group 1 Option number

Group 2 Group 2 Option number

Store Store the Option number Store Store Software maintenance Software events Software events

Hardware events Hardware events Test setting Digital info Test setting BT Pairing tables Clear paired remote control Clear paired remote control Wi-Fi Direct settings Reset Wi-Fi Direct group Reset Wi-Fi Direct group Development 1 file versions Development 1 file versions Development 2 file versions Development 2 file versions Upload to USB To upload several settings from the TV to an USB stick Download from USB To download several settings from the USB stick to the TV NVM editor Type number NVM-editor will function as in the past: type number, production code, 18AC SSB,

Production code

18AC SSB

18AC display

18AC supply

paragraph 6-1 White D alignment values description

18AC display, 18AC supply is a decimal value via digit entry

in the Alignments section for a detailed

EN 27QM16.3A LA 5.

How to Navigate

• In the SAM menu, select menu items with the UP/DOWN keys on the remote control transmitter. The selected item will be indicated. When not all menu items fit on the screen, use the UP/DOWN keys to display the next/previous menu items.

• With the “LEFT/RIGHT” keys, it is possible to: – (De) activate the selected menu item. – (De) activate the selected sub menu. – Change the value of the selected menu item.

• When you press the MENU button once while in top level SAM, the set will switch to the normal user menu (with the SAM mode still active in the background).

• Press the following key sequence on the remote control transmitter: “062596” directly followed by the “Home/Menu” button to switch to (do not allow the display to time out between entries while keying the sequence).

How to Store SAM Settings

To store the settings changed in SAM mode (except the RGB Align settings), leave the top level SAM menu by using the POWER button on the remote control transmitter or the television set. The mentioned exceptions must be stored separately via the STORE button.

How to Exit SAM

Use one of the following methods:

• Switch the set to STANDBY by pressing the mains button on the remote control transmitter or the television set.

• Via a standard RC-transmitter, key in “00” sequence.

Note: When the TV is switched “off” by a power interrupt while in SAM, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error buffer will not be cleared.

5.1.3 Contents of the Factory mode:

Purpose

• To perform extended alignments.

Specifications

• Displaying and or changing Panel ID information.

• Displaying and or changing Tuner ID information.

• Error buffer clearing.

• Various software alignment settings.

• Testpattern displaying.

• Public Broadcasting Service password Reset.

•etc.

How to Activate the Factory mode

To activate the Factory mode, use the following method:

• Press the following key sequence on the remote control transmitter: from the “menu/home” press “1999”, directly followed by the “Back/Return” button. Do not allow the display to time out between entries while keying the sequence.

After entering the Factory mode, the following items are displayed,

Table 5-2 Factory mode overview

Item Item value

0 F/W VERSION Press OK Displays the software versions of the supplier, Flash PQ, Smart Picture, BL Dimming,

1 PANEL_ID See table Table 6-3 Displays and changes the Panel ID wi th the l eft and right c ursor; be caref ul changi ng this, i t can

2DEMOD_TYPE 22223Choose demod type. 3 NVM ADDRESS 0 NVM address 0 to 8191, Use Item 6 to change and 7 to store the data to the correct NVM

Default value

Description43" 49" 55" 65" 75"

Source Meter, the Picture Quality checksum, the Dimming library, the Source meter library, the Flash AQ, MCU and OAD software versions.

result in not correct displaying the screen!

address

Table 2-1

2016-Jun-08

EN 28 QM16.3A LA5.

Default value

Item Item value

4 NVM VALUE 0 Displays the value at the NVM address of item 5 5 NVM STORE Press OK Use this option to save the data of item 6 to NVM address of item 5 6 COPY NVM to USB Press OK Use this to store the NVM data to the REPAIR folder of a FAT formatted USB memory stick. The

7 COPY NVM to TV Press OK Use this to store the NVM data from the USB memory stick to the TV. The TV will save the two

8 TV Settings Key 1 TV Settings Key 9 TV Settings VALUE 0 TV Settings VALUE 10 TV Settings STORE Press OK TV Settings STORE 11 COPY TV Settings to

USB 12 COPY TV Settings to TV Press OK COPY TV Settings to TV 13 VIRGIN_MODE Off Off Off Off Off Use this to return the set to virgin mode. Depends whether the set has been used already. 14 ORT_MODE Off Off On On On ORT mode 15 DRMWARNING On On On On On Warning the data rights management 16 AGEING MODE Off Off Off Off Off Use this for aging a new LCD panel 17 COLOR TEMP MODE Normal COLOR TEMP MODE 18CLR_TEMP_R 000127119Red colour temperature setting 19CLR_TEMP_G 000114123Green colour temperature setting 20CLR_TEMP_B 000117127Red colour temperature setting 21 ADC_GAIN_R 255 255 255 255 255 Red ADC gain 22 ADC_GAIN_G 255 255 255 255 255 Green ADC gain 23 ADC_GAIN_B 255 255 255 255 255 Blue ADC gain 24 ADC_OFFSET_R 127 127 127 127 127 Red ADC offset 25 ADC_OFFSET_G 127 127 127 127 127 Green ADC offset 26 ADC_OFFSET_B 127 127 127 127 127 Blue ADC offs et 27AUD_GAIN_HDMI00000HDMI audio gain 28 AUD_GAIN_ATV 12 12 12 12 12 Analogue TV audio gain 29AUD_GAIN_DTV00000Digital TV audio gain 30AUD_GAIN_USB00000USB audio gain 31AUD_GAIN_SPDIF00000SPDIF audio gain 32AUD_GAIN_LEN-IN00000LEN-IN audio gain 33AQ_INDEX 66688Audio Quality index 34 Copy PQ to USB Press OK Saves the picture quality data to a file “pq.bin” to the root of a FAT formatted USB memory stick 35 Copy PQ to TV Press OK Loads the picture quality data from a file “pq.bin” in to the TV 36 Copy AQ to USB Press OK Loads the audio quality data from a file “AQ.bin” in to the TV 37 Copy AQ to TV Press OK Loads the audio quality data from a file “AQ.bin” in to the TV 38 COPY DB CHL to USB Press OK Copy the USB channel list to USB 39 COPY DB CHL to TV Press OK Copy the TV channel list to TV 40LIGHT SENSOR TYPE8881313Light sensor type 41TEMP SENSOR TYPE00000Tempreture sensor 42LED TYPE 00000The type of LED 43 AMBILIGHT TYPE Side Segments The type of Ambient light 44 AMBILIGHT TYPE

VALUE 453D 000003D on/off 46BLUETOOTH 11111BLUETOOTH 47 ARC TEST On On On On On ARC test 48 HDMI ARC OUTPUT

ORDER 49 UART ENABLE On On On On Off UART ENABLE 50 RESET MAC ADDRESS Press OK RESET MAC ADDRESS 51 EXIT_FACTORY Press OK Exits the Factory mode

Press OK COPY TV Settings to USB

00046The type value of Ambient light

EU HDMI ARC OUTPUT ORDER

Service Modes, Error Codes, and Fault Finding

Description43" 49" 55" 65" 75"

TV will write two files in the REPAIR folder of the memory stick. It will create this folder if it does not exist. The items are “Channel list”, “Personal settings”, “Option codes”, “Display-related alignments” and “History list”. In ca se the download to the USB stick was not successful “Failure” will appear. In this case, check if the USB stick is connected properly. Now the settings are stored onto the USB stick and can be used to download onto another TV or other SSB. Uploading is of course only possible if the software is running and if a picture is available. This method is created to be able to sa ve t he customer’s TV settings and to store them i n to ano th er SSB.

files which were created in item 8 to the NVM of the set. Use these options when replacing a SSB. When “USB to TV Success” is displayed remove the power and restart the TV

How to Exit the Factory mode

5.1.4 Customer Service Mode (CSM)

Use one of the following methods:

• Select EXIT_FACTORY from the menu and press the “OK” button.

Note: When the TV is switched “off” by a power interrupt, or normal switch to “stand-by” while in the factory mode, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error buffer will not be cleared.

Purpose

The Customer Service Mode shows error codes and information on the TVs operation settings.The call centre can instruct the customer (by telephone) to enter CSM in order to identify the status of the set.This helps the call centre to diagnose problems and failures in the TV set before making a service call. The CSM is a read-only mode; therefore, modifications are not possible in this mode.

Specifications • Ignore “Service unfriendly modes”.

2016-Jun-08

Table 2-1

Service Modes, Error Codes, and Fault Finding

EN 29QM16.3A LA 5.

• Line number for every line (to make CSM language independent).

• Set the screen mode to full screen (all contents on screen is visible).

• After leaving the Customer Service Mode, the original settings are restored.

• Possibility to use “CH+” or “CH-” for channel surfing, or enter the specific channel number on the RC.

How to Activate CSM

To activate CSM, press the following key sequence on a standard remote control transmitter: “123654” (do not allow the display to time out between entries while keying the sequence). After entering the Customer Service Mode, the following items are displayed.

Note: Activation of the CSM is only possible if there is no (user) menu on the screen!

Contents of CSM

• 1.1 Set Type This information is very helpful for a helpdesk/workshop as reference for further diagnosis. In this way, it is not necessary for the customer to look at the rear of the TV-set. Note that if an NVM is replaced or is initialized after corruption, this set type has to be re-written to NVM.

• 1.2 Production code Displays the production code (the serial number) of the TV. Note that if an NVM is replaced or is initialized after corruption, this production code has to be re-written to NVM.

• 1.4 a Option Code 1 Gives the option codes of option group 1 as set in SAM.

• 1.4b Option Code 2 Gives the option codes of option group 2 as set in SAM.

• 1.5 18AC SSB Gives an identification of the SSB as stored in NVM. Note that if an NVM is replaced or is initialized after corruption, this identification number has to be re-written to NVM. This identification number is the 12NC number of the SSB.

• 1.6 18AC Display 18NC NVM read/write.

• 1.7 18AC Supply 18AC NVM read/write.

• 1.8 18AC sensor board 18AC NVM read/write.

• 2.1 Current Main SW Displays the built-in main software version. In case of field problems related to software, software can be upgraded. As this software is consumer upgradeable, it will also be published on the internet.

• 2.2 Standby Software Displays the built-in stand-by processor software version. Upgrading this software will be possible via USB.

• 2.3 e-UM version eDFU (help) version.

• 2.4 Strings database version Displays the version of strings database.

• 2.8 FRC-V software Software of FRC-V.

• 2.10 Channel package version version of channel package.

• 2.15 E-Sticker version version of E-Sticker.

• 2.16 DemoMe version version of Demo files.

• 3.1 Signal Quality Analog/digital signal strength.

• 3.4 Ethernet MAC address A Media Access Control address (MAC address) is a unique identifier assigned to

twork interfaces for communications on the physical

ne network segment.

• 3.5 Wireless MAC address Wireless Media Access Control address.

• 3.6 Netflix key Indicates the validity of the netflix key. In case this key are not valid and the customer wants to make use of the functionality, the SSB has to be replaced.

• 3.7 CI module Indicates the module of CI.

• 3.8 CI+ protected service The IC+ protectd service.

• 3.9 Event counter The counter of event.

How to Navigate

By means of the “CURSOR-DOWN/UP” knob (or the scroll wheel) on the RC-transmitter, can be navigated through the menus.

How to Exit CSM

To exit CSM, use one of the following methods.

• Press the MENU/HOME button on the remote control transmitter.

• Press the POWER button on the remote control transmitter.

• Press the POWER button on the television set.

Table 2-1

2016-Jun-08

EN 30 QM16.3A LA5.

19080_206_110323.eps

120224

Power Off

Standby Soft Mode

Power On

Semi- Standby

Standby

Switch

Off(Mains Power Plug)

Standby Soft Mode Command Received, previously in Standby

Soft Mode (Power tact switch)

TV Wakeup commands Received (TV Wakeup keys)

Digital background tasks started

Digital background tasks completed

Swith On, previously in

Standby/Semi- Standby (Mains Power Plug)

Standby Soft Mode

Command Received (Power tact

switch)

Switch Off (Mains Power Plug)

Switch Off

(Mains Power Plug)

Swith On, previously in Standby Soft Mode (Mains Power Plug)

Standby commands

Received (RC

Standby key)

Standby Soft Mode

Command Received, previously in Standby Soft Mode (Power tact switch)

TV Wakeup commands Received (TV Wakeup keys)

Switch On, previously in Power On Mode (Power tact switch)

Standby Soft Mode Command Received, (Power tact switch)

Switch Off (Mains Power Plug)

Switch On,previously in TV Operation Mode (Mains Power Plug)

5.2 Stepwise Start-up

Service Modes, Error Codes, and Fault Finding

2016-Jun-08

Figure 5-1 Stepwise Start-up

Table 2-1

+ 160 hidden pages