Philips 42PUK7809/12 Schematic

Colour Television Chassis

QM14.3E

Contents Page

1. Revision List 2

2. Technical Specs, Diversity, and Connections 2

3. Precautions, Notes, and Abbreviation List 5

4. Mechanical Instructions 9

5. Service Modes, Error Codes, and Fault Finding 13

6. Alignments 22

7. Circuit Descriptions 24

8. IC Data Sheets 30

9. Block Diagrams 35

10. Circuit Diagrams and PWB Layouts Drawing PWB 715RLPCB0000000213 SSB 715RLPCB0000000094 AmbiLight 92 715RLPCB0000000103 AmbiLight 94

11. Styling Sheets 7809 series 42" 96 7809 series 49" 97 7809 series 55" 98

40 90-91

Published by PvH/EL 1416 Quality Printed in the Netherlands Subject to modification EN 3122 785 19580

2014-Apr-17

2014 ©

TP Vision Netherlands B.V.

All rights reserved. Specifications are subject to change without notice. Trademarks are the property of Koninklijke Philips Electronics N.V. or their respective owners. TP Vision Netherlands B.V. reserves the right to change products at any time without being obliged to adjust earlier supplies accordingly. PHILIPS and the PHILIPS’ Shield Emblem are used under license from Koninklijke Phili ps Electronics N.V.

EN 2 QM14.3E LA1.

Revision List

1. Revision List

Manual xxxx xxx xxxx.0

• First release.

2. Technical Specs, Diversity, and Connections

Index of this chapter:

2.1

Technical Specifications

2.2 Directions for Use

2.3 Connections

2.4 Chassis Overview

Notes:

• Figures can deviate due to the different set executions.

• Specifications are indicative (subject to change).

Table 2-1 Described Model Numbers and Diversity

2 4 7 9 10 11

Mechanics Descr. Block Diagrams Schematics Styling

2.1 Technical Specifications

For on-line product support please use the CTN links in Table

2-1. Here is product information available, as well as getting

started, user manuals, frequently asked questions and software & drivers.

CTN

42PUK7809/12 2.3 4-1

42PUS7809/12 2.3 4-1

42PUS7809/60 2.3 4-1

49PUK7809/12 2.3 4-3

49PUS7809/12 2.3 4-3

49PUS7809/60 2.3 4-3

55PUK7809/12 2.3 4-5

55PUS7809/12 2.3 4-5

55PUS7809/60 2.3 4-5

Connection Overview

Cable Dressing

Assembly Removal

4.3 7.3 7.3 9.1 - - - - 9.5 - 10.1 - - - - 10.2 11.1

4-2

4.3 7.3 7.3 9.1 - - - - 9.5 - 10.1 - - - - 10.2 11.1

4-2

4.3 7.3 7.3 9.1 - - - - 9.5 - 10.1 - - - - 10.2 11.1

4-2

4.3 7.3 7.3 9.2 - - - - 9.5 - 10.1 - - - - 10.2 11.2

4-4

4.3 7.3 7.3 9.2 - - - - 9.5 - 10.1 - - - - 10.2 11.2

4-4

4.3 7.3 7.3 9.2 - - - - 9.5 - 10.1 - - - - 10.2 11.2

4-4

4.3 7.3 7.3 9.3 - - - - 9.5 - 10.1 - - - - 10.3 11.3

4-6

4.3 7.3 7.3 9.3 - - - - 9.5 - 10.1 - - - - 10.3 11.3

4-6

4.3 7.3 7.3 9.3 - - - - 9.5 - 10.1 - - - - 10.3 11.3

4-6

Power Supply

2.2 Directions for Use

You can download this information from the following websites:

http://www.philips.com/support http://www.p4c.philips.com

General Power Architecture

Wiring Diagram

Video

Audio

Control & Clock

I2C

Supply lines

Power Supply

SSB

Amplifier control module

(Keyboard Control Module)

(Wireless LAN USB, Light Sensor, IR/LED Module)

(Sensor Module)

(AmbiLight)

Styling

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2.3 Connections

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HDMI 4

HDMI 3

USB

COMMON

INTERFACE

AUDIO IN

HDMI 1

HDMI 2

NETWORK

SERVICE

Side Connectors

Rear Connectors

Bottom Connectors

SCART

AUDIO OUT

ANTENNA

OPTICAL

SAT

12 11 10

(optional)

1 2 3 4

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18 2

Technical Specs, Diversity, and Connections

EN 3QM14.3E LA 2.

Note: The following connector colour abbreviations are used

(acc. to DIN/IEC 757): Bk= Black, Bu= Blue, Gn= Green, Gy= Grey, Rd= Red, Wh= White, Ye= Yellow.

2.3.1 Connections

1 - Common Interface

68p- See Figure 10-1-26

2, 3 and 8 - USB2.0

1-+5V k 2 -Data (-) jk 3 -Data (+) jk 4 -Ground Gnd H

4, 5, 6 and 7 - HDMI 4, 3, 2, 1 Digital Video - In, Digital Audio with ARC - In/Out

Figure 2-2 USB (type A)

Figure 2-1 Connection overview

1 -D2+ Data channel j 2 -Shield Gnd H 3 -D2- Data channel j 4 -D1+ Data channel j 5 -Shield Gnd H 6 -D1- Data channel j 7 -D0+ Data channel j 8 -Shield Gnd H 9 -D0- Data channel j 10 - CLK+ Data channel j 11 - Shield Gnd H 12 - CLK- Data channel j 13 - Easylink/CEC Control channel jk 14 - ARC Audio Return Channel k 15 - DDC_SCL DDC clock j 16 - DDC_SDA DDC data jk 17 - Ground Gnd H 18 - +5V j 19 - HPD Hot Plug Detect j 20 - Ground Gnd H

9 - SAT - In (optional)

- -F-type Coax, 75 ohm D

10 - Antenna - In

- -IEC-type (EU) Coax, 75 ohm D

Figure 2-3 HDMI (type A) connector

11 - Head phone (Output)

Bk -Head phone 32 - 600 ohm / 10 mW ot

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Technical Specs, Diversity, and Connections

12 - Audio - Out: S/PDIF - Out

--Optical kq

13 - RJ45: Ethernet

Figure 2-4 Ethernet connector

1 -TD+ Transmit signal k 2 -TD- Transmit signal k 3 -RD+ Receive signal j 4 -CT Centre Tap: DC level fixation 5 -CT Centre Tap: DC level fixation 6 -RD- Receive signal j 7 -GND Gnd H 8 -GND Gnd H

14 - Cinch: Video YPbPr - In

Gn - Video Y 1 V Bu -Video Pb 0.7 V Rd -Video Pr 0.7 V

/ 75 ohm jq

15 - Service

1 -Ground Gnd H 2 -UART_TX Transmit k 3 -UART_RX Receive j

16 - Audio - In: Left/Right (VGA/DVI)

Bu - Audio L/R in 0.5 V

/ 10 kohm jq

RMS

17 - Cinch: Audio - In

Rd -Audio - R 0.5 V Wh -Audio - L 0.5 V

/ 10 kohm jq

RMS

/ 10 kohm jq

RMS

18 - Video RGB - In, CVBS - In/Out, Audio - In/Out

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Figure 2-5 SCART connector

1-n.c. 2 -Audio R 0.5 V 3-n.c.

/ 10 kohm j

RMS

4 -Ground Audio Gnd H 5 -Ground Blue Gnd H 6 -Audio L 0.5 V 7 -Video Blue 0.7 V

/ 10 kohm j

RMS

/ 75 ohm jk

8 -Function Select 0 - 2 V: INT

4.5 - 7 V: EXT 16:9

9.5 - 12 V: EXT 4:3 j 9 -Ground Green Gnd H 10 - n.c. 11 - Video Green 0.7 V

/ 75 ohm j

12 - n.c. 13 - Ground Red Gnd H 14 - Ground P50 Gnd H 15 - Video Red 0.7 V 16 - Status/FBL 0 - 0.4 V: INT

/ 75 ohm j

1 - 3 V: EXT / 75 ohm j 17 - Ground Video Gnd H 18 - Ground FBL Gnd H 19 - n.c. 20 - Video CVBS 1 V 21 - Shield Gnd H

/ 75 ohm j

2.4 Chassis Overview

Refer to chapter 9. Block Diagrams for PWB/CBA locations.

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Precautions, Notes, and Abbreviation List

3. Precautions, Notes, and Abbreviation List

Index of this chapter:

Safety Instructions

3.1

3.2 Warnings

3.3 Notes

3.4 Abbreviation List

• Where necessary, measure the waveforms and voltages with (D) and without (E) aerial signal. Measure the voltages in the power supply section both in normal operation (G) and in stand-by (F). These values are indicated by means of the appropriate symbols.

EN 5QM14.3E LA 3.

3.1 Safety Instructions

Safety regulations require the following during a repair:

• Connect the set to the Mains/AC Power via an isolation transformer (> 800 VA).

• Replace safety components, indicated by the symbol h, only by components identical to the original ones. Any other component substitution (other than original type) may increase risk of fire or electrical shock hazard.

Safety regulations require that after a repair, the set must be returned in its original condition. Pay in particular attention to the following points:

• Route the wire trees correctly and fix them with the mounted cable clamps.

• Check the insulation of the Mains/AC Power lead for external damage.

• Check the strain relief of the Mains/AC Power cord for proper function.

• Check the electrical DC resistance between the Mains/AC Power plug and the secondary side (only for sets that have a Mains/AC Power isolated power supply):

1. Unplug the Mains/AC Power cord and connect a wire

between the two pins of the Mains/AC Power plug.

2. Set the Mains/AC Power switch to the “on” position

(keep the Mains/AC Power cord unplugged!).

3. Measure the resistance value between the pins of the

Mains/AC Power plug and the metal shielding of the tuner or the aerial connection on the set. The reading should be between 4.5 M and 12 M.

4. Switch “off” the set, and remove the wire between the

two pins of the Mains/AC Power plug.

• Check the cabinet for defects, to prevent touching of any inner parts by the customer.

3.2 Warnings

• All ICs and many other semiconductors are susceptible to electrostatic discharges (ESD w). Careless handling during repair can reduce life drastically. Make sure that, during repair, you are connected with the same potential as the mass of the set by a wristband with resistance. Keep components and tools also at this same potential.

• Be careful during measurements in the high voltage section.

• Never replace modules or other components while the unit is switched “on”.

• When you align the set, use plastic rather than metal tools. This will prevent any short circuits and the danger of a circuit becoming unstable.

3.3 Notes

3.3.1 General

• Measure the voltages and waveforms with regard to the chassis (= tuner) ground (H), or hot ground (I), depending on the tested area of circuitry. The voltages and waveforms shown in the diagrams are indicative. Measure them in the Service Default Mode with a colour bar signal and stereo sound (L: 3 kHz, R: 1 kHz unless stated otherwise) and picture carrier at 475.25 MHz for PAL, or 61.25 MHz for NTSC (channel 3).

3.3.2 Schematic Notes

• All resistor values are in ohms, and the value multiplier is often used to indicate the decimal point location (e.g. 2K2 indicates 2.2 k).

• Resistor values with no multiplier may be indicated with either an “E” or an “R” (e.g. 220E or 220R indicates 220 ).

• All capacitor values are given in micro-farads (10 nano-farads (n 10

• Capacitor values may also use the value multiplier as the decimal point indication (e.g. 2p2 indicates 2.2 pF).

• An “asterisk” (*) indicates component usage varies. Refer to the diversity tables for the correct values.

• The correct component values are listed on the Philips Spare Parts Web Portal.

3.3.3 Spare Parts

For the latest spare part overview, consult your Philips Spare Part web portal.

3.3.4 BGA (Ball Grid Array) ICs

Introduction

For more information on how to handle BGA devices, visit this URL: http://www.atyourservice-magazine.com “Magazine”, then go to “Repair downloads”. Here you will find Information on how to deal with BGA-ICs.

BGA Temperature Profiles

For BGA-ICs, you must use the correct temperature-profile. Where applicable and available, this profile is added to the IC Data Sheet information section in this manual.

3.3.5 Lead-free Soldering

Due to lead-free technology some rules have to be respected by the workshop during a repair:

• Use only lead-free soldering tin. If lead-free solder paste is required, please contact the manufacturer of your soldering equipment. In general, use of solder paste within workshops should be avoided because paste is not easy to store and to handle.

• Use only adequate solder tools applicable for lead-free soldering tin. The solder tool must be able: – To reach a solder-tip temperature of at least 400°C. – To stabilize the adjusted temperature at the solder-tip. – To exchange solder-tips for different applications.

• Adjust your solder tool so that a temperature of around 360°C - 380°C is reached and stabilized at the solder joint. Heating time of the solder-joint should not exceed ~ 4 sec. Avoid temperatures above 400°C, otherwise wear-out of tips will increase drastically and flux-fluid will be destroyed. To avoid wear-out of tips, switch “off” unused equipment or reduce heat.

• Mix of lead-free soldering tin/parts with leaded soldering tin/parts is possible but PHILIPS recommends strongly to avoid mixed regimes. If this cannot be avoided, carefully clear the solder-joint from old tin and re-solder with new tin.

3.3.6 Alternative BOM identification

It should be noted that on the European Service website, “Alternative BOM” is referred to as “Design variant”.

-9

), or pico-farads (p 10

. Select

-12

-6

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Precautions, Notes, and Abbreviation List

The third digit in the serial number (example: AG2B0335000001) indicates the number of the alternative B.O.M. (Bill Of Materials) that has been used for producing the specific TV set. In general, it is possible that the same TV model on the market is produced with e.g. two different types of displays, coming from two different suppliers. This will then result in sets which have the same CTN (Commercial Type Number; e.g. 28PW9515/12) but which have a different B.O.M. number. By looking at the third digit of the serial number, one can identify which B.O.M. is used for the TV set he is working with. If the third digit of the serial number contains the number “1” (example: AG1B033500001), then the TV set has been manufactured according to B.O.M. number 1. If the third digit is a “2” (example: AG2B0335000001), then the set has been produced according to B.O.M. no. 2. This is important for ordering the correct spare parts! For the third digit, the numbers 1...9 and the characters A...Z can be used, so in total: 9 plus 26= 35 different B.O.M.s can be indicated by the third digit of the serial number.

Identification: The bottom line of a type plate gives a 14-digit serial number. Digits 1 and 2 refer to the production centre (e.g. SN is Lysomice, RJ is Kobierzyce), digit 3 refers to the B.O.M. code, digit 4 refers to the Service version change code, digits 5 and 6 refer to the production year, and digits 7 and 8 refer to production week (in example below it is 2010 week 10 / 2010 week 17). The 6 last digits contain the serial number.

Figure 3-1 Serial number (example)

3.3.7 Board Level Repair (BLR) or Component Level Repair (CLR)

If a board is defective, consult your repair procedure to decide if the board has to be exchanged or if it should be repaired on component level. If your repair procedure says the board should be exchanged completely, do not solder on the defective board. Otherwise, it cannot be returned to the O.E.M. supplier for back charging!

3.3.8 Practical Service Precautions

• It makes sense to avoid exposure to electrical shock.

While some sources are expected to have a possible dangerous impact, others of quite high potential are of limited current and are sometimes held in less regard.

• Always respect voltages. While some may not be

dangerous in themselves, they can cause unexpected reactions that are best avoided. Before reaching into a powered TV set, it is best to test the high voltage insulation. It is easy to do, and is a good service precaution.

3.4 Abbreviation List

0/6/12 SCART switch control signal on A/V

board. 0 = loop through (AUX to TV), 6 = play 16 : 9 format, 12 = play 4 : 3 format

AARA Automatic Aspect Ratio Adaptation:

algorithm that adapts aspect ratio to remove horizontal black bars; keeps the original aspect ratio

ACI Automatic Channel Installation:

algorithm that installs TV channels directly from a cable network by

means of a predefined TXT page ADC Analogue to Digital Converter AFC Automatic Frequency Control: control

signal used to tune to the correct

frequency AGC Automatic Gain Control: algorithm that

controls the video input of the feature

box AM Amplitude Modulation AP Asia Pacific AR Aspect Ratio: 4 by 3 or 16 by 9 ASF Auto Screen Fit: algorithm that adapts

aspect ratio to remove horizontal black

bars without discarding video

information ATSC Advanced Television Systems

Committee, the digital TV standard in

the USA ATV See Auto TV Auto TV A hardware and software control

system that measures picture content,

and adapts image parameters in a

dynamic way AV External Audio Video AVC Audio Video Controller AVIP Audio Video Input Processor B/G Monochrome TV system. Sound

carrier distance is 5.5 MHz BDS Business Display Solutions (iTV) BLR Board-Level Repair BTSC Broadcast Television Standard

Committee. Multiplex FM stereo sound

system, originating from the USA and

used e.g. in LATAM and AP-NTSC

countries B-TXT Blue TeleteXT C Centre channel (audio) CEC Consumer Electronics Control bus:

remote control bus on HDMI

connections CL Constant Level: audio output to

connect with an external amplifier CLR Component Level Repair ComPair Computer aided rePair CP Connected Planet / Copy Protection CSM Customer Service Mode CTI Color Transient Improvement:

manipulates steepness of chroma

transients CVBS Composite Video Blanking and

Synchronization DAC Digital to Analogue Converter DBE Dynamic Bass Enhancement: extra

low frequency amplification DCM Data Communication Module. Also

referred to as System Card or

Smartcard (for iTV). DDC See “E-DDC” D/K Monochrome TV system. Sound

carrier distance is 6.5 MHz DFI Dynamic Frame Insertion

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Precautions, Notes, and Abbreviation List

EN 7QM14.3E LA 3.

DFU Directions For Use: owner's manual DMR Digital Media Reader: card reader DMSD Digital Multi Standard Decoding DNM Digital Natural Motion DNR Digital Noise Reduction: noise

reduction feature of the set DRAM Dynamic RAM DRM Digital Rights Management DSP Digital Signal Processing DST Dealer Service Tool: special remote

control designed for service

technicians DTCP Digital Transmission Content

Protection; A protocol for protecting

digital audio/video content that is

traversing a high speed serial bus,

such as IEEE-1394 DVB-C Digital Video Broadcast - Cable DVB-T Digital Video Broadcast - Terrestrial DVD Digital Versatile Disc DVI(-d) Digital Visual Interface (d= digital only) E-DDC Enhanced Display Data Channel

(VESA standard for communication

channel and display). Using E-DDC,

the video source can read the EDID

information form the display. EDID Extended Display Identification Data

(VESA standard) EEPROM Electrically Erasable and

Programmable Read Only Memory EMI Electro Magnetic Interference EPG Electronic Program Guide EPLD Erasable Programmable Logic Device EU Europe EXT EXTernal (source), entering the set by

SCART or by cinches (jacks) FDS Full Dual Screen (same as FDW) FDW Full Dual Window (same as FDS) FLASH FLASH memory FM Field Memory or Frequency

Modulation FPGA Field-Programmable Gate Array FTV Flat TeleVision Gb/s Giga bits per second G-TXT Green TeleteXT H H_sync to the module HD High Definition HDD Hard Disk Drive HDCP High-bandwidth Digital Content

Protection: A “key” encoded into the

HDMI/DVI signal that prevents video

data piracy. If a source is HDCP coded

and connected via HDMI/DVI without

the proper HDCP decoding, the

picture is put into a “snow vision” mode

or changed to a low resolution. For

normal content distribution the source

and the display device must be

enabled for HDCP “software key”

decoding. HDMI High Definition Multimedia Interface HP HeadPhone I Monochrome TV system. Sound

C Inter IC bus

D Inter IC Data bus

S Inter IC Sound bus

carrier distance is 6.0 MHz

IF Intermediate Frequency IR Infra Red IRQ Interrupt Request ITU-656 The ITU Radio communication Sector

(ITU-R) is a standards body

subcommittee of the International

Telecommunication Union relating to

radio communication. ITU-656 (a.k.a.

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SDI), is a digitized video format used for broadcast grade video. Uncompressed digital component or digital composite signals can be used. The SDI signal is self-synchronizing, uses 8 bit or 10 bit data words, and has a maximum data rate of 270 Mbit/s, with a minimum bandwidth of 135 MHz.

iTV Institutional TeleVision; TV sets for

hotels, hospitals etc.

LS Last Status; The settings last chosen

by the customer and read and stored in RAM or in the NVM. They are called at start-up of the set to configure it according to the customer's

preferences LATAM Latin America LCD Liquid Crystal Display LED Light Emitting Diode L/L' Monochrome TV system. Sound

carrier distance is 6.5 MHz. L' is Band

I, L is all bands except for Band I LPL LG.Philips LCD (supplier) LS Loudspeaker LVDS Low Voltage Differential Signalling Mbps Mega bits per second M/N Monochrome TV system. Sound

carrier distance is 4.5 MHz MHEG Part of a set of international standards

4. Mechanical Instructions

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Index of this chapter:

Cable Dressing

4.1

4.2 Service Positions

4.3 Assy/Panel Removal

4.4 Set Re-assembly

4.1 Cable Dressing

Mechanical Instructions

Notes:

• Figures below can deviate slightly from the actual situation, due to the different set executions.

EN 9QM14.3E LA 4.

Figure 4-1 Cable dressing 42" 7809 series

Figure 4-2 Cable dressing back cover 42" 7809 series

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Mechanical Instructions

Figure 4-3 Cable dressing 49"7809 series

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Figure 4-4 Cable dressing back cover 49" 7809 series

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Mechanical Instructions

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EN 11QM14.3E LA 4.

Figure 4-5 Cable dressing 55" 7809 series

Figure 4-6 Cable dressing back cover 55" 7809 series

4.2 Service Positions

For easy servicing of a TV set, the set should be put face down on a soft flat surface, foam buffers or other specific workshop tools. Ensure that a stable situation is created to perform measurements and alignments. When using foam bars take

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care that these always support the cabinet and never only the display. Caution: Failure to follow these guidelines can seriously damage the display! Ensure that ESD safe measures are taken.

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Click!

LVDS flat foil

Click!

4.3 Assy/Panel Removal

4.3.1 Rear Cover

Mechanical Instructions

Warning: Disconnect the mains power cord before removing the rear cover.

Attention: For Ambilight sets, the leading edge cover has to be removed.

It is mandatory to remove the leading edge cover and disconnect the cables prior to removal of the rear cover!

See Figure 4-7

and Figure 4-8 for details.

1. For sets equipped with Ambilight: remove the stand and swivel block [1].

2. Remove the leading edge hatch that covers the Ambilight connector [2].

3. Unplug the Ambilight connectors located underneath the hatch [3].

4. Lift the rear cover from the TV. Make sure that wires and flat foils are not damaged while lifting the rear cover from the set.

Some SSBs have a dedicated LVDS connector, requiring pressing two catches as indicated in the figure, before removing the LVDS cable.

Figure 4-9 SSB LVDS connector catches (optional) -1-

Upon re-connecting the LVDS cable, ensure the catches are locked after having inserted the LVDS cable.

19370_080_130208.eps

Figure 4-7 Rear cover removal Ambilight models -1-

Figure 4-8 Rear cover removal Ambilight models -2-

4.3.2 Ambilight units in Rear Cover

The Ambilight units are affixed in the rear cover and will self-destruct upon removal.

Attention: it is of the utmost importance to remove all remains of any adhesive that might be left on the inside of the rear cover.

130208

Figure 4-10 SSB LVDS connector catches (optional) -2-

4.4 Set Re-assembly

To re-assemble the whole set, execute all processes in reverse order.

Notes:

• While re-assembling, make sure that all cables are placed and connected in their original position.

• Pay special attention not to damage the EMC foams in the set. Ensure that EMC foams are mounted correctly.

The new units come with double-sided adhesive tape. Ensure a correct mounting to avoid uneven light emission of the units.

4.3.3 SSB

Refer to Figure 4-9

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Service Modes, Error Codes, and Fault Finding

5. Service Modes, Error Codes, and Fault Finding

Index of this chapter:

Test Points

5.1

5.2 Service Modes

5.3 Stepwise Start-up

5.4 Service Tools

5.5 Software Upgrading

5.6 Error Codes

5.7 The Blinking LED Procedure

5.8 Fault Finding and Repair Tips

5.1 Test Points

As most signals are digital, it will be difficult to measure waveforms with a standard oscilloscope. However, several key ICs are capable of generating test patterns. In this way it is possible to determine which part is defective.

5.2 Service Modes

The Service Mode feature is split into three parts:

• Service Alignment Mode (SAM).

• Factory Mode.

• Customer Service Mode (CSM).

SAM and the Factory mode offer features, which can be used by the Service engineer to repair/align a TV set. Some features are:

• Make alignments (e.g. White Tone), reset the error buffer (SAM and Factory Mode).

• Display information (“SAM” indication in upper right corner of screen, error buffer, software version, operating hours, options and option codes, sub menus).

The CSM is a Service Mode that can be enabled by the consumer. The CSM displays diagnosis information, which the customer can forward to the dealer or call centre. In CSM mode, “CSM”, is displayed in the top right corner of the screen. The information provided in CSM and the purpose of CSM is to:

• Increase the home repair hit rate.

• Decrease the number of nuisance calls.

• Solve customer problems without home visit.

Note: For the new model range, a new remote control (RC) is used with some renamed buttons. This has an impact on the activation of the Service modes. For instance the old “MENU” button is now called “HOME” (or is indicated by a “house” icon).

5.2.1 General

Next items are applicable to all Service Modes or are general.

Life Timer

During the life time cycle of the TV set, a timer is kept (called “Op. Hour”). It counts the normal operation hours (not the Stand-by hours). The actual value of the timer is displayed in SAM in a decimal value. Every two soft-resets increase the hour by + 1. Stand-by hours are not counted.

• MMM is the number of the mandatory (upgrade) release in association with the area of the mandatory (upgrade) release. Numbering will go from 0 - 255.

• TTT bit 7 to 1 is the area of the mandatory (upgrade) release where 0 - none, 1 - Netflix, rest reserved.

• TTT bit 0 : 0 = development release, 1 = production release.

Display Option Code Selection

After an SSB or display exchange, the display option code is not set properly, this can result in a TV with “no display”. Therefore, it is required to set this display option code after such a repair. To do so, press the following key sequence on a standard RC transmitter: “062598” directly followed by MENU and “xxx”, where “xxx” is a 3 digit decimal value of the panel type: see column “Display Code” in Table 6-3 accepted and stored in NVM, the set will switch to Stand-by, to indicate that the process has been completed. During this algorithm, the NVM-content must be filtered, because several items in the NVM are TV-related and not SSB related (e.g. Model and Prod. S/N). Therefore, “Model” and “Prod. S/N” data is changed into “See Type Plate”. In case a call centre or consumer reads “See Type Plate” in CSM mode.

5.2.2 Service Alignment Mode (SAM)

Purpose

• To modify the NVM.

• To display/clear the error code buffer.

• To perform alignments.

Specifications

• Operation hours counter (maximum five digits displayed).

• Software version, error codes, and option settings displayed.

• Error buffer clearing.

• Option settings.

• Software alignments (White Tone).

• NVM Editor.

• Set screen mode to full screen.

How to Activate SAM

To activate SAM, use one of the following methods:

• Press the following key sequence on the remote control transmitter: “062596”, directly followed by the “INFO” or “OK” button. Do not allow the display to time out between entries while keying the sequence.

After entering SAM, the following items are displayed, with “SAM” in the upper right corner of the screen to indicate that the television is in Service Alignment Mode.

EN 13QM14.3E LA 5.

. When the value is

Software Identification, Version, and Cluster

The software ID, version, and cluster will be shown in the main menu display of SAM and CSM. The screen will show: “AAAAAAB-XXX.YYY.MMM.TTT”, where:

• AAAAAA is the chassis name: QN143.

• B is the region indication: E = Europe, A = AP/China, U = NAFTA, L = LATAM.

• XXX is the main version number: this is updated with a major change of specification (incompatible with the previous software version). Numbering will go from 0- 255.

• YYY is the sub version number: this is updated with a minor change of specification (incompatible with the previous versions). Numbering will go from 0- 255.

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EN 14 QM14.3E LA5.

Service Modes, Error Codes, and Fault Finding

Table 5-1 SAM mode overview

Main Menu Sub-menu 1 Sub-menu 2 Description

System Information Op Hour e.g. 00003 This represents the life timer. The timer counts normal operation hours, but does not

Main SW ID e.g. “QN143E_014.001.166.1” See paragraph Software Identification, Version, and Cluster for the software name

ERR e.g. “000 000 000 000 000” Shows all errors detected since the last time the buffer was erased. Five errors

OP1 e.g. “000 224 032 000 038 192 192

OP2 e .g. “159 255 127 061 011003 000

Clear Codes Press [OK] to clean the Error Codes

Options OP#1-OP#16 e.g. “032” Option code Alignments Warm R Gain To align the White Tone. See

NVM Editor NVM Editor Address Select and fill in the NVM address

Upload to USB Channel List To upload several settings from the TV to an USB stick

Download from USB Channel List To download several settings from the USB stick to the TV

Initialize NVM Press [OK] to Initialize NVM

Dealer Options Set Virgin mode Virgin mode:Off Set Virgin mode

RF4CE Clear Press [OK] to clear the RF4CE pairing

immediately

Normal R Gain

Cool R Gain

Store Store the RGB value

NVM Editor Value Select and fill in the NVM value NV Editor Store Store the value in the address Service Data Type Number Select and fill in the NVM Type Number value Service Data Production Number Select and fill in the NVM Type Production Number value Service Data 18AC SSB Select and fill in the NVM 18AC SSB Service Data 18AC PSU Select and fill in the NVM 18AC PSU Service Data 18AC Display Select and fill in the NVM 18AC Display

NVM Copy Readable Info EDID Copy

NVM Copy EDID Copy

immediately

Store Press [OK] to store virgin mode

table

015”

000”

G Gain B Gain

immediately

count Stand-by hours.

definition.

possible. Used to read-out the option bytes. See paragraph 6.4 Option Settings in the

Alignments section for a detailed description. Ten codes are possible.

Erases the contents of the error buffer. Select this menu item and press the MENU RIGHT key on the remote control. The content of the error buffer is cleared.

paragraph 6.3 Software Alignments in the Alignments section for a detailed description

To initialize a (corrupted) NVM. Be careful, this will erase all settings.

Store the virgin mode in the address

Enable to clear the pairing table of Redio Frequency for Consumer Electronics

How to Navigate

• In the SAM menu, select menu items with the UP/DOWN keys on the remote control transmitter. The selected item will be indicated. When not all menu items fit on the screen, use the UP/DOWN keys to display the next/previous menu items.

• With the “LEFT/RIGHT” keys, it is possible to: – (De) activate the selected menu item. – (De) activate the selected sub menu. – Change the value of the selected menu item.

• When you press the MENU button once while in top level SAM, the set will switch to the normal user menu (with the SAM mode still active in the background).

How to Store SAM Settings

To store the settings changed in SAM mode, leave the top level SAM menu by using the POWER button on the remote control transmitter or the television set. Exceptions must be stored separately via the STORE button.

How to Exit SAM

Use one of the following methods:

• Switch the set to STANDBY by pressing the mains button on the remote control transmitter or the television set.

• Via a standard RC-transmitter, key in “00” sequence.

Note: When the TV is switched “off” by a power interrupt while in SAM, the TV will show up in “normal operation mode” as

2014-Apr-17

soon as the power is supplied again. The error buffer will not be cleared.

5.2.3 Contents of the Factory mode:

Purpose

• To perform extended alignments.

Specifications

• Displaying and or changing Panel ID information.

• Displaying and or changing Tuner ID information.

• Error buffer clearing.

• Various software alignment settings.

• Testpattern displaying.

• Public Broadcasting Service password Reset.

•etc.

How to Activate the Factory mode

To activate the Factory mode, use the following method:

• Press the following key sequence on the remote control transmitter: from the “Menu/Home screen” press “1999”, directly followed by the “Back” button. Do not allow the display to time out between entries while keying the sequence.

After entering the Factory mode, the following items are displayed,

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Service Modes, Error Codes, and Fault Finding

EN 15QM14.3E LA 5.

Table 5-2 Factory mode overview

Default value

Item Item value

0 F/W VERSION Press OK Displays the software versions of the supplier, Flash PQ, Smart Picture,

1 PANEL_ID See table 6-3 Display code overview Displays and changes the Panel ID with the left and right cursor; be careful

2 TUNER_ID 5 5 5 5 5 5 3 Displays and changes the Tuner ID with the left and rig ht cursor. Not to be changed

3DEMOD_TYPE 3033334Choose demod type. 4 ERR Code: xxx xxx xxx

xxx xxx 5 CLEAR ERROR BUFFER Press OK Selecting this clear all current error codes. 6 NVM ADDRESS 0 NVM address 0 to 8191, Use Item 6 to change and 7 to store the da ta to the correct

7 NVM VALUE 0 Displays the value at the NVM address of item 5 8 NVM STORE Press OK Use this option to save the data of item 6 to NVM address of item 5 9 NVM COPY TV to USB Press OK Use this to store the NVM data to the REPAIR folder of a FAT formatted USB

10 NVM READ USB to TV Press OK Use this to store the NVM data from the USB memory stick to the TV. The TV will

11 RESET_PBS_PWD Press OK Use this to reset the Child Lock 12 DIM_LIB RESET Press OK Reset the Dimming 13 SRC_METER RESET Press OK Reset the Source meter 14 AMBLIGHT RESET Press OK Reset Ambilight 15 ACFG RESET Press OK Reset ACFG 16 CIPLUS QUERY Press OK Shows the Validity of the CI+ key and the supplier information 17 CIPLUS UPDATE Press OK Used to enter a new CI+ code into the NVM. This can only be used when no CI+

18 EDID UPDATE Press OK Used to enter a new EDID codes into the NVM 19 TEST PATTERN Press OK With the “left” and “right” keys of the remote control various test patterns can be

20 VIRGIN_MODE Off Use this to return the set to virgin mode. Depends whether the set has been used

21 E-Fuse On E-fuse mode 22 ORT_MODE Off ORT mode 23 VGA_UART_SWITCH Off When switched “on” the VGA port can be used for UART logging. 24 DRMWARNING Off Off Off On On On On Warning the data rights management 25 AGEING MODE Off Use this for aging a new LCD panel 26 CLR_TEMP_R 255 Red colour temperature setting 27 CLR_TEMP_G 255 Green colour temperature setting 28 CLR_TEMP_B 255 Red colour temperature setting 29 AUTO_COLOR Press OK PC: any pattern that has black and white, YPbPr: SMPTE bar (colour bar), any

30 ADC_GAIN_R 146 0 0 83 0 0 0 Red ADC gain 31 ADC_GAIN_G 145 0 0 81 0 0 0 Green ADC gain 32 ADC_GAIN_B 138 0 0 80 0 0 0 Blue ADC gain 33 ADC_OFFSET_R 134 128 128 88 128 128 128 Red ADC offset 34 ADC_OFFSET_G 132 128 128 81 128 128 128 Green ADC offset 35 ADC_OFFSET_B 200 128 128 86 128 128 128 Blue ADC offset 36 YPBPR_PHASE 20 InValid InValid InValid InValid InValid InValid Not available for this chassis 37 AUD_GAIN_LINEIN 0 Line-in audio gain 38 AUD_GAIN_HDMI 0 HDMI audio gain 39 AUD_GAIN_ATV 0 Analogue TV audio gain 40 AUD_GAIN_DTV 0 Digital TV audio gain 41 AUD_GAIN_USB 0 USB audio gain 42 AQ_INDEX 11 9 3 3 9 4 5 Audio Quality index 43 AUDIO TEST MODE Off Used for audio testing during production 44 AUDIO CHANNEL TYPE 2.0 2.0 0.0 0.0 2.0 2.0 0.0 Defines the installed speaker system 45 AUDIO SRS Off Audio SRS 46 DUMP PQ FROM TV Press OK Saves the picture quality data to a file “pq.bin” to the root of a FAT formatted USB

47 LOAD PQ to TV Press OK Loads the picture quality data from a file “pq.bin” in to the TV 48 DUMP AQ FROM TV Press OK Saves the audio quality data to a file “AQ.bin” to the root of a FAT formatted USB

000 000 000 000 000 Values showing the last 5 errors during the last 50 hours of operation, according to

Description32" 40" 42" 47" 48"55"65"

BL Dimming, Source Meter, the Picture Quality checksum, the Dimming library, the Source meter library, the Flash AQ, the MTK, MCU and OAD software versions.

changing this, it can result in not correct displaying the screen!

when the tuner is replaced with the correct service part.

table 5-4

Error code overview

NVM address

memory stick. The TV will write two files in the REPAIR folder of the memory stick. It will create this folder if it does not exist. The items are “Channel list”, “Personal settings”, “Option codes”, “Display-rel ated alignments” and “His tory list”. In case the download to the USB stick was not successful “Failure” will appear. In this case, check if the USB stick is connected properly. Now the settings are stored onto the USB stick and can be used to download onto another TV or other SSB. Uploading is of course only possible if the softw are is runnin g and if a picture is avai lable. This method is created to be able to save the custom er ’s TV se tting s and to store them into another SSB.

save the two files which were created in item 8 to the NVM of the set. Use these options when replacing a SSB. When “USB to TV Success” is di splayed remove the power and restart the TV

code exists in the NVM

chosen

already.

timing.

memory stick

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EN 16 QM14.3E LA5.

Default value

Item Item value

49 LOAD AQ to TV Press OK Loads the audio quality data from a file “AQ.bin” in to the TV 50 COPY BIN CHL to TV - - - Press OK- - - COPY BIN CHL to TV

51 COPY BIN CHL to USB - - - Press OK- - - COPY BIN CHL to USB

52 FEF CHECK Off FEF Check 53 PANEL FLIP Off Off Off Off On Off Off Flip panel 54 VGA_SOURCE Off Enable/Disable VGA source 55 HDMI2 - Off On - - Off - Enable/Disable HDMI2 source 56 HDMI3 Off On On On Off On On Enable/Disable HDMI3 source 57 HDMI4 On Enable/Disable HDMI4 source 58 USB2 On Enable/Disable USB2 source 59 USB3 Off Off On On Off Off Off Enable/Disable USB3 source 60 KEYBOARD CONFIG On Enable/Disable HDMI3 source 61 LIGHT SENEOR TUNING 1 1 2 3 1 3 1 Light sensor 62 LIGHT SENSOR TYPE 0 Light sensor 63 TEMP SENSOR TYPE 3 Tempreture sensor 64 AMBILIGHT_DRIVER 0 0 2 0 0 0 0 Drive the Ambient light 65 AMBILIGHT TYPE 1 1 2 1 1 1 1 The type of Ambient light 66 LED TYPE 2 The type of LED 67 MHP APP Off MHP APP 683D 13113133D on/off 69 SMALL SCREEEN Off - - Off Off - On Small screen 70 BLUETOOTH - - - Off - - Off Bluetooth on/off 71 EXIT_FACTORY Press OK Exits the Factory mode

Service Modes, Error Codes, and Fault Finding

Description32" 40" 42" 47" 48" 55" 65"

How to Exit the Factory mode

Use one of the following methods:

• Select EXIT_FACTORY from the menu and press the “OK” button.

Note: When the TV is switched “off” by a power interrupt, or normal switch to “stand-by” while in the factory mode, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error buffer will not be cleared.

5.2.4 Customer Service Mode (CSM)

Purpose

The Customer Service Mode shows error codes and information on the TV operation settings.The call centre can instruct the customer (by telephone) to enter CSM in order to identify the status of the set.This helps the call centre to diagnose problems and failures in the TV set before making a service call. The CSM is a read-only mode; therefore, modifications are not possible in this mode.

Specifications

• Ignore “Service unfriendly modes”.

• Line number for every line (to make CSM language independent).

• Set the screen mode to full screen (all contents on screen is visible).

• After leaving the Customer Service Mode, the original settings are restored.

• Possibility to use “CH+” or “CH-” for channel surfing, or enter the specific channel number on the RC.

How to Activate CSM

To activate CSM, press the following key sequence on a standard remote control transmitter: “123654” (do not allow the display to time out between entries while keying the sequence). After entering the Customer Service Mode, the following items are displayed.

Note: Activation of the CSM is only possible if there is no (user) menu on the screen!

Contents of CSM

• 1.1 Set Type This information is very helpful for a helpdesk/workshop as reference for further diagnosis. In this way, it is not necessary for the customer to look at the

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rear of the TV-set. Note that if an NVM is replaced or is initialized after corruption, this set type has to be re-written to NVM.

• 1.2 Production code Displays the production code (the serial number) of the TV. Note that if an NVM is replaced or is initialized after corruption, this production code has to be re-written to NVM.

• 1.3 Installation date Indicates the date of the first installation of the TV. This date is acquired via time extraction.

• 1.4a Option Code 1 Gives the option codes of option group 1 as set in SAM.

• 1.4b Option Code 2 Gives the option codes of option group 2 as set in SAM.

• 1.5 SSB Gives an identification of the SSB as stored in NVM. Note that if an NVM is replaced or is initialized after corruption, this identification number has to be re-written to NVM. This identification number is the 12NC number of the SSB.

• 1.6 Display 12NC NVM read/write.

• 1.7 PSU 12NC NVM read/write.

• 1.8 RF4CE SW version release.

• 2.1 Current Main SW Displays the built-in main software version. In case of field problems related to software, software can be upgraded. As this software is consumer upgradeable, it will also be published on the internet.

• 2.2 Standby SW Displays the built-in stand-by processor software version. Upgrading this software will be possible via USB.

• 2.3 Pan

el Code Displays the Display Code number.

• 2.4 Bootloader ID ID of Bootloader.

• 2.5 NVM version Detects and displays NVM version.

• 2.6 Flash ID ID of flash model.

• 2.7 e-UM version eDFU (help) version.

• 2.8 Channel Table Structure Version version of channel table structure.

• 2.9 Error Codes Detects and displays errors.

• 2.10 Sil Drv Version

• 3.1 Signal Quality Analog/digital signal strength.

• 3.2 Child lock Not active / active. This is a combined item for locks. If any lock (channel lock, parental lock) is active, it is indicated as “active”.

• 3.3 HDCP keys Indicates the validity of the HDMI keys (or HDCP keys). In case these keys are not valid and the customer wants to make use of the HDMI functionality, the SSB has to be replaced.

Service Modes, Error Codes, and Fault Finding

19080_206_110323.eps

120224

Power Off

Standby Soft Mode

Power On

Semi- Standby

Standby

Switch

Off(Mains Power Plug)

Standby Soft Mode Command Received, previously in Standby

Soft Mode (Power tact switch)

TV Wakeup commands Received (TV Wakeup keys)

Digital background tasks started

Digital background tasks completed

Swith On, previously in

Standby/Semi- Standby (Mains Power Plug)

Standby Soft Mode

Command Received (Power tact

switch)

Switch Off (Mains Power Plug)

Switch Off

(Mains Power Plug)

Swith On, previously in Standby Soft Mode (Mains Power Plug)

Standby commands

Received (RC

Standby key)

Standby Soft Mode

Command Received, previously in Standby Soft Mode (Power tact switch)

TV Wakeup commands Received (TV Wakeup keys)

Switch On, previously in Power On Mode (Power tact switch)

Standby Soft Mode Command Received, (Power tact switch)

Switch Off (Mains Power Plug)

Switch On,previously in TV Operation Mode (Mains Power Plug)

EN 17QM14.3E LA 5.

• 3.4 Ethernet MAC address A Media Access Control address (MAC address) is a unique identifier assigned to network interfaces for communications on the physical network segment.

How to Navigate

By means of the “CURSOR-DOWN/UP” knob (or the scroll wheel) on the RC-transmitter, can be navigated through the menus.

5.3 Stepwise Start- up

How to Exit CSM

To exit CSM, use one of the following methods.

• Press the MENU/HOME button on the remote control transmitter.

• Press the POWER button on the remote control transmitter.

• Press the POWER button on the television set.

Figure 5-1 Stepwise Start-up

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Service Modes, Error Codes, and Fault Finding

5.4 Service Tools

5.4.1 ComPair

Introduction

ComPair (Computer Aided Repair) is a Service tool for Philips Consumer Electronics products and offers the following:

1. ComPair helps to quickly get an understanding on how to repair the chassis in a short and effective way.

2. ComPair allows very detailed diagnostics and is therefore capable of accurately indicating problem areas. No knowledge on I because ComPair takes care of this.

3. ComPair speeds up the repair time since it can automatically communicate with the chassis (when the micro processor is working) and all repair information is directly available.

4. ComPair features TV software up possibilities.

Specifications

ComPair consists of a Windows based fault finding program and an interface box between PC and the (defective) product. The ComPair II interface box is connected to the PC via an USB cable. For the TV chassis, the ComPair interface box and the TV communicate via a bi-directional cable via the service connector(s). Important remark: Currently, for this chassis, dedicated ComPair functionality is not supported. Still, the interface box can be used as level shifter between the TV set and PC.

How to Connect

This is described in the chassis fault finding database in ComPair.

ComPair II

RC in

Optional

Switch

C or UART commands is necessary,

TO TV

UART SERVICE

CONNECTOR

RS232 /UART

ComPair II Developed by Philips Brugge

Optional power

5V DC

Power ModeLink/

Activity

HDMI

C only

UART SERVICE

CONNECTOR

RC out

I2C SERVICE

CONNECTOR

Multi

function

5.5 Software Upgrading

5.5.1 Description

It is possible for the user to upgrade the main software via the USB port. This allows replacement of a software image in a stand alone set. A description on how to upgrade the main software can be found in the DFU or on the Philips website.

5.5.2 Introduction

Philips continuously tries to improve its products, and it’s recommend that the TV software is updated when updates are available. Software update files can be obtained from the dealer or can be downloaded from the following websites:

http://www.philips.com/support

Preparing a portable memory for software upgrade

The following requirements have to be met:

1. A personal computer connected to the internet.

2. An archive utility that supports the ZIP-format (e.g. WinZip for Windows or Stufflt for Mac OS).

3. A FAT formatted USB memory stick (preferably empty).

Note:

1. Only FAT/DOS-formatted memory sticks are supported.

2. Only use software update files that can be found on the

http://www.philips.com/support

5.5.3 Check the current TV software version

Before starting the software upgrade procedure, it is advised to check that what the current TV software:

1. Press the “1 2 3 6 5 4” button on the remote control to enter the CSM mode.

2. Use the up/down cursor keys to select “Current Main Software”.

If the current software version of the TV is the same as the latest update file found on http://www.philips.com/support not necessary to update the TV software.

5.5.4 Download the latest software

1. Open the internet page http://www.philips.com/support

2. Find information and software related to the TV.

3. Select the latest software update file and download it to the PC.

4. Insert the USB memory stick into one of the USB ports of the PC.

5. Decompress the downloaded ZIP file and copy it to the root directory of the USB flash drive.

5.5.5 Update the TV software

web site.

, it is

10000_036_090121.eps

Figure 5-2 ComPair II interface connection

Caution: It is compulsory to connect the TV to the PC as

shown in the picture above (with the ComPair interface in between), as the ComPair interface acts as a level shifter. If one connects the TV directly to the PC (via UART), ICs can be blown!

How to Order

ComPair II order codes:

• ComPair II interface: 3122 785 91020.

• Software is available via the Philips Service web portal.

• ComPair/UART interface cable for QM14.3x xx. (using 3.5 mm Mini Jack connector): 3138 188 75051.

Note: When you encounter problems, contact your local support desk.

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1. Turn the TV on and wait for it to boot completely.

2. Insert the USB memory stick that contains the software update files in one of the USB ports of the TV.

3. The TV will automatically detect the USB memory stick. Then a window jumps out as Figure 5-3

. Note: If the USB flash drive is not detected after power up, disconnect it and re-insert it.

4. Select [Update] and press OK. See Figure 5-3

5. To proceed, In next menu select [Start] and press OK to start software updates. See Figure 5-4

6. Upgrading will now begins and the status of the updating progress will be displayed.

7. When the TV software is updated. Remove your USB flash drive, then select [Restart] and press OK to restart the TV.See Figure 5-5

Service Modes, Error Codes, and Fault Finding

19080_207_110324.eps

110324

19080_208_110324.eps

110324

19080_209_110324.eps

110324

Figure 5-3 Update the TV software [1/3]

Figure 5-4 Update the TV software [2/3]

• FUS_clustername_version.zip: Contains the “autorun.upg” which is needed to upgrade the TV main software and the software download application.

• NVM_clustername_version.zip: Dedicated default NVM content.

5.5.7 How to Copy NVM Data to/from USB

When copying data to/and from a USB memory stick, the folder “PhilipsChannelMaps” is used. When inserting an empty USB memory stick, and downloading data to the stick, the TV will create this folder. When sending data from a USB memory stick to a TV, the intended data must be available in the “PhilipsChannelMaps” folder. Note that when copying EDID data to the TV, all necessary EDID files must be in this folder. Service mode overview for your reference.

Table 5-3 Service mode overview

Service Modes Description

SAM Service alignment mode Factory Mode Used for extended alignments CSM 3-page compact CSM pages. There will be C SM dump to

USB SW upgradeable SW-upgrading of flash memories can be done via USB.

NVM-Editor in SAM NVM-editor will function as in the past: Address and Value

Service Data New Service data in SAM for CTN, Prod. no., 18AC

USB copy/paste in SAM

UART logging There will be printout available in UART. No specifications

Blind SAM RC sequence “062598” + “Menu” + “Panel code”

USB-stick upon entering CSM-mode

The main SW can be upgraded via the ZIP

field is a decimal value via digit entry

programming with virtual keyboard Channel list, NVM data, Readable info, EDID

of the printout, per MTK provision/definition.

EN 19QM14.3E LA 5.

Figure 5-5 Update the TV software [3/3]

Note:

• Do not remove the USB flash drive during the software update.

• If a power failure occurs during the update, do not remove the USB flash drive from the TV. The TV will continue the software update as soon as the power comes up again.

• If an error occurs during the update retry the procedure or contact the dealer.

• We do not recommend downgrading to an older version.

• Once the upgrade is finished, use the PC to remove the TV software from the USB portable memory.

5.5.6 Content and Usage of the One-Zip Software File

Below you find a content explanation of the One-Zip file, and instructions on how and when to use it. Only files that are relevant for Service are mentioned here.

• EDID_clustername.zip: Contains the EDID content of the different EDID NVMs.

5.6 Error Codes

5.6.1 Introduction

Error codes are required to indicate failures in the TV set. In principle a unique error code is available for every:

• Activated (SW) protection.

• Failing I

• General I The last five errors, stored in the NVM, are shown in the Service menu’s. This is called the error buffer. The error code buffer contains all errors detected since the last time the buffer was erased. The buffer is written from left to right. When an error occurs that is not yet in the error code buffer, it is displayed at the left side and all other errors shift one position to the right. An error will be added to the buffer if this error differs from any error in the buffer. The last found error is displayed on the left. An error with a designated error code never leads to a deadlock situation. It must always be diagnosable (e.g. error buffer via OSD or blinking LED or via ComPair). In case a failure identified by an error code automatically results in other error codes (cause and effect), only the error code of the MAIN failure is displayed.

5.6.2 How to Read the Error Buffer

You can read the error buffer in three ways:

• On screen via the SAM/CSM (if you have a picture).

C device.

C error.

Example: – ERROR: 000 000 000 000 000: No errors detected – ERROR: 013 000 000 000 000: Error code 13 is the

last and only detected error

– ERROR: 034 013 000 000 000: Error code 13 was

detected first and error code 34 is the last detected (newest) error

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Service Modes, Error Codes, and Fault Finding

• Via the blinking LED procedure (when you have no picture). See paragraph 5.7

The Blinking LED Procedure.

•Via ComPair.

5.6.3 Error codes

Take notice that some errors need several minutes before they start blinking or before they will be logged. So in case of

Table 5-4 Error code overview

Description Layer 1 Layer 2

FE-bus 2 11 SOC E BL / EB SSB SSB BE -bus 2 13 SOC E BL / EB SSB SSB SRF-bus 2 14 SOC E BL / EB SSB SSB 12V 3 16 Stby µP/SOC P BL / Supply Display supply 3 17 SOC E BL / Supply HDMI mux 2 23 SOC E EB SiI9287/9573 SSB I2C switch 2 24/25 SOC E EB PCA954X SSB Channel decoder 1 2 27 SOC E EB CXD2834 SSB Channel decoder 2 2 28 SOC E EB CXD2834 SSB Rogue HDCP2.2 2 29 SOC E EB SiI9679 SSB Lnb controller Single/dual 2 31 SOC E EB LNBH25/26 SSB Hybrid Tuner 2 34 SOC E EB SUT-PEZ SSB Class-D 2 37 SOC E EB / SSB Light sensor 6 43 SOC E EB / Set RF4CE 6 46 SOC E EB CC2533 Set NT72314 9 61 SOC E BL NT72314 SSB Splash error 2 65 SOC P BL NT314-SOC SSB

Monitored by

problems wait 2 minutes from start-up onwards, and then check if the front LED is blinking or if an error is logged.

In this chassis only “layer 2” error codes are available and point to problems on the SSB. They are triggered by LED blinking when CSM is activated. Only the following layer 2 errors are defined:

Error/

Error Buffer/

Prot

Blinking LED Device Defective Board

5.6.4 How to Clear the Error Buffer

The error code buffer is cleared in the following cases:

• By using the CLEAR command in the SAM menu

• By using the CLEAR command in the Factory mode:

• If the content of the error buffer have not changed for 50 hours, the error buffer resets automatically.

Note: If you exit SAM by disconnecting the mains from the television set, the error buffer is not reset.

5.7 The Blinking LED Procedure

5.7.1 Introduction

The software is capable of identifying different kinds of errors. Because it is possible that more than one error can occur over time, an error buffer is available, which is capable of storing the last five errors that occurred. This is useful if the OSD is not working properly. Errors can also be displayed by the blinking LED procedure. The method is to repeatedly let the front LED pulse with as many pulses as the error code number, followed by a period of

1.5 seconds in which the LED is “off”. Then this sequence is

repeated. Example (1): error code 4 will result in four times the sequence LED “on” for 0.25 seconds / LED “off” for 0.25 seconds. After this sequence, the LED will be “off” for 1.5 seconds. Any RC command terminates the sequence. Error code LED blinking is in red color. Example (2): the content of the error buffer is “12 9 6 0 0” After entering SDM, the following occurs.

• 1 long blink of 5 seconds to start the sequence.

• 12 short blinks followed by a pause of 1.5 seconds.

• 9 short blinks followed by a pause of 1.5 seconds.

• 6 short blinks followed by a pause of 1.5 seconds.

• 1 long blink of 1.5 seconds to finish the sequence.

• The sequence starts again with 12 short blinks.

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Service Modes, Error Codes, and Fault Finding

5.8 Fault Finding and Repair Tips

Note:

• It is assumed that the components are mounted correctly with correct values and no bad solder joints.

• Before any fault finding actions, check if the correct options are set.

5.8.1 NVM Editor

In some cases, it can be convenient if one directly can change the NVM contents. This can be done with the “NVM Editor” in SAM mode. With this option, single bytes can be changed.

Caution:

• Do not change these, without understanding the function of each setting, because incorrect NVM settings may seriously hamper the correct functioning of the TV set!

• Always write down the existing NVM settings, before changing the settings. This will enable you to return to the original settings, if the new settings turn out to be incorrect.

5.8.2 No Picture

When you have no picture, first make sure you have entered the correct display code. See paragraph 6.4 the instructions. See also Table 6-3

Option Settings for

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5.8.3 Unstable Picture via HDMI input

Check if HDMI EDID data is properly programmed.

5.8.4 No Picture via HDMI input

Check if HDCP key is valid. This can be done in CSM.

5.8.5 TV will not start-up from Stand-by

Possible Stand-by Controller failure. Re-flash the software.

5.8.6 CSM

When CSM is activated and there is a USB memory stick connected to the TV, the software will dump the complete CSM content to the USB memory stick. The file (Csm.txt) will be saved in the root of the USB memory stick.

5.8.7 Loudspeakers

Make sure that the volume is set to minimum during disconnecting the speakers in the ON-state of the TV. The audio amplifier can be damaged by disconnecting the speakers during ON-state of the set!

5.8.8 Display option code

Attention: In case the SSB is replaced, always check the Panel Code in CSM, even when picture is available. Performance with the incorrect display option code can lead to unwanted side-effects for certain conditions.

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6. Alignments

Index of this chapter:

General Alignment Conditions

6.1

6.2 Hardware Alignments

6.3 Software Alignments

6.4 Option Settings

6.5 Reset of Repaired SSB

6.1 General Alignment Conditions

Perform all electrical adjustments under the following conditions:

• Power supply voltage: 90 - 264 V

• Connect the set to the mains via an isolation transformer with low internal resistance.

• Allow the set to warm up for approximately 15 minutes.

• Measure voltages and waveforms in relation to correct ground (e.g. measure audio signals in relation to AUDIO_GND). Caution: It is not allowed to use heat sinks as ground.

• Test probe: R

> 10 M, Ci < 20 pF.

• Use an isolated trimmer/screwdriver to perform alignments.

, 50/ 60  3 Hz.

Alignments

In case you have a colour analyser:

• Measure with a calibrated (phosphor- independent) color analyser (e.g. Minolta CA-210) in the centre of the screen. Consequently, the measurement needs to be done in a dark environment.

• Adjust the correct x, y coordinates (while holding one of the White point registers R, G or B on max. value) by means of decreasing the value of one or two other white points to the correct x, y coordinates (see Table 6-1

White D alignment

values). Tolerance: dx:  0.003, dy:  0.003.

• Repeat this step for the other colour Temperatures that need to be aligned.

• When finished return to the SAM root menu and press STANDBY on the RC to store the aligned values to the NVM.

Table 6-1 White D alignment values

Value Cool (11000 K) Normal (9000 K) Warm (6500 K)

x 0.276 0.287 0.313 y 0.282 0.296 0.329

6.2 Hardware Alignments

Not applicable.

6.3 Software Alignments

Put the set in SAM mode (see Chapter 5. Service Modes, Error

Codes, and Fault Finding). The SAM menu will now appear on

the screen. Select RGB Align and go to one of the sub menus. The alignments are explained below. The following items can be aligned:

• White point.

To store the data:

• Press OK on the RC before the cursor is moved to the left.

• Select “Store” and press OK on the RC.

• Switch the set to stand-by mode.

For the next alignments, supply the following test signals via a video generator to the RF input:

• EU/AP-PAL models: a PAL B/G TV-signal with a signal strength of at least 1 mV and a frequency of 475.25 MHz

• US/AP-NTSC models: an NTSC M/N TV-signal with a signal strength of at least 1 mV and a frequency of

61.25 MHz (channel 3).

• LATAM models: an NTSC M TV-signal with a signal strength of at least 1 mV and a frequency of

61.25 MHz (channel 3).

6.3.1 RGB Alignment

Before alignment, set the picture as follows:

Picture Setting

Dynamic backlight Off Dynamic Contrast Off Color Enhancement Off Picture Format Unscaled Light Sensor Off Brightness 50 Color 0 Contrast 100

If you do not have a colour analyser, you can use the default values. This is the next best solution. The default values are average values coming from production (statistics).

6.3.2 Display Adjustment

You can use the default values. The default values are average values coming from production.

• Enter SAM mode.

• Select a colour temperature (e.g. COOL, NORMAL, or WARM).

• Set the RED, GREEN and BLUE default values according to the values in Table 6-2

• When finished press OK on the RC, then press STORE to store the aligned values to the NVM.

• Restore the initial picture settings after the alignments.

Table 6-2 White tone default settings

Picture mode Screen size

Normal (9000K) 42PUx7809/xx 255 228 19 6

49PUx7809/xx 205 254 204 55PUx7809/xx 197 255 206

Cool (11000K) 42PUx7809/xx 252 241 252

49PUx7809/xx 192 255 244 55PUx7809/xx 182 255 241

Warm (6500K) 42PUx7809/xx 255 202 111

49PUx7809/xx 239 254 142 55PUx7809/xx 236 255 146

Colour temperature

Red Green Blue

This group setting of colour temperature will be applied automatically to the TV / VGA / HDMI / AV sources.

White Tone Alignment:

• Activate SAM.

• Select “RGB Align.” and choose a color temperature.

• Use a 100% white screen as input signal and set the following values: – “Red BL Offset” and “Green BL Offset” to “7” (if

present).

– All “White point” values initial to “128”.

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Alignments

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6.4 Option Settings

6.4.1 Introduction

The microprocessor communicates with a large number of I ICs in the set. To ensure good communication and to make digital diagnosis possible, the microprocessor has to know which ICs to address. The presence / absence of these MT5591 ICs is configured by the option codes.

Notes:

• After changing the option(s), save them by pressing the OK button on the RC before the cursor is moved to the left, select STORE and press OK on the RC.

• The new option setting is only active after the TV is switched “off” / “stand-by” and “on” again with the mains switch (the NVM is then read again).

6.4.2 Option Code Overview

Enter SAM mode to check the option codes. they could be edited in the NVM.

6.4.3 Display Code Overview

Press the following key sequence on a standard RC transmitter: “062598” directly followed by MENU and “xxx”, where “xxx” is a 3 digit decimal value of the panel type: see column “Display Code” in Table 6-3 Code, restart the set immediately.

. After resetting the Display

6.5 Reset of Repaired SSB

A very important issue towards a repaired SSB from a Service repair shop (SSB repair on component level) implies the reset of the NVM on the SSB.

A repaired SSB in Service should get the service Set type “00PF0000000000” and Production code “00000000000000”. Also the virgin bit is to be set. To set all this, you can use the use the “NVM editor” and “Dealer options” items in SAM (do not forget to “store”).

After a repaired SSB has been mounted in the set (set repair on board level), the type number (CTN) and production code of the TV has to be set according to the type plate of the set. For this, you can use the NVM editor in SAM.

6.5.1 SSB Identification

SSB’s of this chassis are identified by a “715” code on the SSB. 715Axxxx-Nnn-MMM-OOOO

• 715 main category, Printed Wiring Board

• Axxxx sub category, sequential coding number

• Nnn Version code

• N Development number

• nn Production number

• MMM Mounting variation code

• OOOO Optional variation code Make sure when replacing an SSB the SSB identification codes match the replacement panel.

Table 6-3 Display code overview

CTN_ALT BOM# Panel Type Display Code

42PUK7809/12 TFT-LCD LC420EQE-PGF1 471 42PUS7809/12 TFT-LCD LC420EQE-PGF1 471 42PUS7809/60 TFT-LCD LC420EQE-PGF1 471 49PUK7809/12 TFT-LCD LC490EQE-XGF1 470 49PUS7809/12 TFT-LCD LC490EQE-XGF1 470 49PUS7809/60 TFT-LCD LC490EQE-XGF1 470 55PUK7809/12 TFT-LCD LC550EQE-PGF1 469 55PUS7809/12 TFT-LCD LC550EQE-PGF1 469 55PUS7809/60 TFT-LCD LC550EQE-PGF1 469

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7. Circuit Descriptions

Index of this chapter:

Introduction

7.1

7.2 MTK platform

7.3 Power Supply

Notes:

•Only new circuits that are not published recently) are described.

• Figures can deviate slightly from the actual situation, due to different set executions.

• For a good understanding of the following circuit descriptions, please use the wiring-, block- (see chapter

9. Block Diagrams

10. Circuit Diagrams and PWB Layouts

necessary, you will find a separate drawing for clarification.

) and circuit diagrams (see chapter

). Where

Circuit Descriptions

7.1 Introduction

The QM14.3E LA chassis is a new platform launched in Europe in 2014. This chassis contains the MT5591. The major deltas versus its predecessor are DVB-TC; DVB-TC/T2, DVB-TC/S2 with also multimedia, 3D, AmbiLight, WiFi, Smart TV and Light Sensor functionality.

The QM14.3E LA covers sets in the 78xx-range (42”, 49”, 55”).

7.2 MTK platform

7.2.1 Architecture

Figure 7-1

Refer to chapter 9. Block Diagrams

gives an overview of the architecture.

for a detailed diagram.

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Figure 7-1 Architecture of the MT5591 platform

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Circuit Descriptions

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Audio Class-D

SCART

SERVICE

ANALOG

POWER

MT5591

FRC

N314

DDR

HDMI 2x

USB

LAN

Headphone SPDIF

USB 2x

HDMI 2x

HDCP 2.2

I/O

Hybrid

Satellite

BACK-END

FRONT-END

SOC1

SOC2

(optional)

COMMON INTERFACE

CI2 (optional)

CI1

Class-D STA381

Rogue

SiL9679

Channel decoders

CXD2842

Tuner

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7.2.2 MTK Copper Layout

Figure 7-2

and principal components.

gives the SSB layout and shows the location of parts

Refer to chapter 9. Block Diagrams

for a detailed diagram.

Figure 7-2 MTK MT5591 layout

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AC-input

Mainsfilter

PFC

Display power

Platform power

Display interfacing

AC-in

Low Stby power

BL-ON/OFF

DIM

+12 V

+3V5 Stby

AMP

Platform MTK5591

1 power-PCB

+12 V

LVDS AMP

Fully integrated PSLS

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Dual

DC/DC

Novatek

+12V

+1V5-M

+1V0-M

Novatek

DDR’s

Switch

+3V3-NVT

LDO

+2V5-M

Novatek

72314

+3V3

Novatek

IO supply

voltages Novatek

U028B

U026B

U025B

Circuit Descriptions

7.3 Power Supply

7.3.1 Power Supply Unit

All power supplies are a black box for Service. When any of these power supplies is defective, a new board must be ordered and the defective one must be returned, unless the main fuse of the board is broken. Always replace a defective

fuse with one with the correct specifications! This part is available in the regular market. Consult the Philips Service web portal for the order codes of the boards.

7.3.2 Power Architecture

For the power architecture, refer to figure 7-3

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Figure 7-4 Power PSU-Connector

Figure 7-3 Power Architecture

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Circuit Descriptions

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Dual

DC/DC

MTK

+12V

+1V5-MTK

+3V3

DC/DC

+1V2-MTK

MTK

DDR’s

LDO

+1V1-DVBT2

Channel decoder

DC/DC

+5V

USB

1,2&3

Skype

emitter

LDO

+3V3-DVBT

TUNER

+3V3-TUNER-

DC/DC

+V-LNB

LNB

to back end

Thermal sensor

IR key board

MTK IO

MTK analog

Ethernet

Nand flash, eeprom

AmbiLight

Audio amplifier

+12V

Spdif optical output

LDO

+1V0-HDMI

HDCP IC Rogue Sil9679

U005F

U010U

U007U

U011U

U003F

U021C

U002F

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Dual

DC/DC

Novatek

+12V

+1V5-M

+1V0-M

Novatek

DDR’s

Switch

+3V3-NVT

LDO

+2V5-M

Novatek

72314

+3V3

Novatek

IO supply

voltages Novatek

U028B

U026B

U025B

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Figure 7-6 Power Back-end

Figure 7-5 Power Front-end

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Dual switching converter +1V0-M

and +3V3-M

+2V5-M LDO

Dual switching

converter +1V5-MTK

and +3V3

Switching converter

+5V

+3V3-STANDBY

LDO

External Mosfet and

coil for +1V2-MTK

switching controller

LNB supply

switching converter

+1V5-MTK to +1V2-DVBT2

LDO

+5V to +3V3-DVBT LDO

Amblight fuse

(2 sides)

7.3.3 Power Layout

Circuit Descriptions

Figure 7-7 Power Top View

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Circuit Descriptions

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+3V3-NVT

switch

+1V2-MTK

Switching

controler

+3V5-STANDBY to +3V3-LAN

LDO

Front end power

sequencer

Back end power

sequencer

AMBILIGHT PROTECTION

(3/4 sides ambilight)

Vishay (and alternative

Alpha & Omega )

U021C

+1V0-HDMI

LDO

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Figure 7-8 Power Bottom View

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Block diagram

Pinning information

Exposed-Pad

(49: AVSS)

8. IC Data Sheets

This chapter shows the internal block diagrams and pin configurations of ICs that are drawn as “black boxes” in the

8.1 Diagram, B, CXD2842

For Circuit Diagrams refer to:

10-1-11 B, DVB CHANNEL DECODER 1 10-1-15 B, DVB CHANNEL DECODER 2

IC Data Sheets

electrical diagrams (with the exception of “memory” and “logic” ICs).

,and .

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Figure 8-1 Internal block diagram and pin configuration

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