Philips 275P4 User Manual

275P4

www.philips.com/welcome

EN User manual 1

Customer care and warranty 23

Troubleshooting & FAQs 29

Table of Contents

1. Important ................................................ 1

1.1 Safety precautions and maintenance ...1

1.2 Notational Descriptions .............................2

1.3 Disposal of product and packing

material ................................................................3

2. Setting up the monitor ......................... 4

2.1 Installation ...........................................................4

2.2 Operating the monitor ...............................5

2.3 Remove the Base Assembly for VESA

Mounting .............................................................8

3. Image Optimization ...............................9

3.1 SmartImage ........................................................9

4. Built-in Webcam with Microphone ..10

4.1 PC system requirements .........................10

4.2 Using the device...........................................10

5. TechnicalSpecications ......................11

5.1 Resolution & Preset Modes...................13

5.2 Crystalclear ....................................................13

6. Power Management ............................14

7. Regulatory Information ......................15

8. Customer care and warranty ...........23

8.1 Philips’ Flat Panel Monitors Pixel

Defect Policy ..................................................23

8.2 Customer Care & Warranty .................25

9. Troubleshooting & FAQs ...................29

9.1 Troubleshooting ...........................................29

9.2 General FAQs ...............................................30

1. Important

1. Important

This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user's manual before you use your
monitor. It contains important information and
notes regarding the operation of your monitor.

The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.

1.1 Safety precautions and maintenance

Warnings

Use of controls, adjustments or procedures

other than those specied in this documentation

may result in exposure to shock, electrical
hazards and/or mechanical hazards.

Read and follow these instructions when
connecting and using your computer monitor.

Operation

• Please keep the monitor out of direct

sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.

• Remove any object that could fall into

ventilation holes or prevent proper cooling
of the monitor’s electronics.

• Do not block the ventilation holes on the

cabinet.

• When positioning the monitor, make

sure the power plug and outlet are easily
accessible.

• If turning off the monitor by detaching the

power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.

• Please use approved power cord provided
by Philips at all times. If your power cord
is missing, please contact your local service
center. (Please refer to Customer Care
Consumer Information Center)

• Do not subject the monitor to severe
vibration or high impact conditions during
operation.

• Do not knock or drop the monitor during
operation or transportation.

Maintenance

• To protect your monitor from possible
damage, do not put excessive pressure
on the monitor panel. When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the monitor panel.

• Unplug the monitor if you are not going to
use it for an extensive period of time.

• Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.

• To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.

• If your monitor gets wet, wipe it with dry
cloth as soon as possible.

• If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord. Then, remove the foreign substance
or water, and send it to the maintenance
center.

• Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.

• In order to maintain the best performance
of your monitor and use it for a longer
lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges.

1

1. Important

• Temperature: 0-40°C 32-104°F

• Humidity: 20-80% RH

Important information for Burn-in/Ghost
image

• Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.

• “Burn-in”, “after-imaging”, or “ghost imaging”
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.

Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.

1.2 Notational Descriptions

The following subsections describe notational
conventions used in this document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:

Note
This icon indicates important information and
tips that help you make better use of your
computer system.

Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.

Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.

Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such

cases, the specic presentation of the warning is

mandated by the relevant regulatory authority.

Service

• The casing cover should be opened only by
qualified service personnel.

• If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of “Consumer Information
Center”)

• For transportation information, please refer
to “Technical Specifications”.

• Do not leave your monitor in a car/trunk
under direct sun light.

Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.

2

1. Important

1.3 Disposal of product and packing

material

Waste Electrical and Electronic Equipment­WEEE

This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact

your local government ofce, the waste disposal

organization that serves your household or the
store at which you purchased the product.

Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.

All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.

Please nd out about the local regulations on

how to dispose of your old monitor and packing
from your sales representative.

Taking back/Recycling Information for
Customers

Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.

From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.

Your display is manufactured with high quality
materials and components which can be
recycled and reused.

To learn more about our recycling program
please visit:

http://www.philips.com/about/
sustainability/ourenvironmentalapproach/
productrecyclingservices/index.page

3

2. Setting up the monitor

2. Setting up the monitor

2.1 Installation

Package contents

Install base stand

1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.

user s manual

使用产品前请阅读使用说明

2015

保留备用

* DP-DP cable

AC/DC Adapter

USB cable

* Different according to region.

Note

Use only the AC/DC adapter model: Philips
ADPC20120.

275P4

2. Hold the stand with both hands.

(1) Gently attach the stand to the VESA

mount area until the latch locks the
stand.

(2) Gently attach the base to the stand.

(3) Use your ngers to tighten the screw

located at the bottom of the base, and
secure the base to the stand tightly.

1

2

3

4

2. Setting up the monitor

Connecting to your computer









6

7

8

1

1

1

AC/DC power input

2

DisplayPort 1 input

3

DisplayPort 2 input

4

Earphone jack

5

Kensington anti-theft lock

6

USB fast charger

7

USB downstream

8

USB upstream

2 3 4

5

8

4

3

2

Note

1. Connect DP1 for 4K2K(Max)solution.

2. Connect DP1 and DP2 for 5K3K solution.

3. Connect only DP2 can't display.

4. USB por ts are off by default, please turn them
on by accessing your OSD menu.





2.2 Operating the monitor

Description of the control buttons

10 9 8

3

5 4

6

7

1

2

3

4

5

6

Switch monitor’s power ON and
OFF.

Access the OSD menu

Conrm the OSD adjustment.

Adjust the OSD menu.
Adjust the brightness level.

Adjust volume of the display.

Return to previous OSD layer.
SmartImage

7

modes to select: Ofce, Photo,

Movie, Game, Economy, Off.

8

2.0 Megapixel Webcam

9

Webcam activity light

10

Microphone

2

hot key

1

.

. There are 6

Description of the On Screen Display

What is On-Screen Display (OSD)?

On-Screen Display (OSD) is a feature in all
Philips monitors. It allows an end user to adjust
screen performance or select functions of
the monitors directly through an on-screen

5

2. Setting up the monitor

instruction window. A user friendly on-screen-

 











 

 





Main menu Sub menu

display interface is shown as below:



The OSD Menu

Below is an overall view of the structure of
the On-Screen Display. You can use this as a





reference when you want to work your way
around the different adjustments later on.

Basic and simple instruction on the control
keys

In the OSD shown above, you can press ▲▼
buttons on the front bezel of the monitor
to move the cursor, and press button to

conrm the choice or change.

Picture

Audio

Color

Language

OSD Settings

Setup

Picture Format

Brightness

Contrast

Gamma

Volume

Mute

Color Temperature

Adobe RGB

sRGB

User Define

English, Deutsch, Español, Ελληνική, Français, Italiano, Maryar, Nederlands,
Português, Português do Brasil, Polski, Русский, Svenska, Suomi, Türkçe,
Čeština, Українська, 简体中文, 繁體中文, 日本語, 한국어

Transparency

OSD Time Out

USB

Reset

Information

Wide screen, 1:1

0~100

0~100

1.8, 2.0, 2.2, 2.4, 2.6

0~100

On, Off

5000K, 6500K, 7500K,
8200K, 9300K

Red: 0~100

Green: 0~100

Blue: 0~100

Off, 1, 2, 3, 4

5s, 10s, 20s, 30s, 60s

On, Off

Yes, No

6

2. Setting up the monitor

Resolutionnotication

This monitor is designed for optimal
performance at its native resolution, 5120 ×
2880 @ 60 Hz.

Physical Function

Tilt

20˚

-5˚

Swivel

Pivot

0˚

90˚

-65˚

Height adjustment

+65˚

150mm

7

2. Setting up the monitor

2.3 Remove the Base Assembly for

VESA Mounting

Before you start disassembling the monitor
base, please follow the instructions below to
avoid any possible damage or injury.

1. Extend the monitor base to its maximum
height.

2. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen. Then lift the monitor
stand.

Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.

100mm

100mm

3. While keeping the release button pressed,
tilt the base and slide it out.

8

3. Image Optimization

3. Image Optimization











3.1 SmartImage

What is it?

SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.

Why do I need it?

You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.

How does it work?

SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.

3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can
also press button to conrm.

There are six modes to select: Ofce, Photo,

Movie, Game, Economy and Off.





How to enable SmartImage?

1. Press to launch the SmartImage on
screen display.

2. Keep pressing ▲▼ to toggle among

Ofce, Photo, Movie, Game, Economy and

Off.

9

4. Built-in Webcam with Microphone

4. Built-in Webcam with

Microphone

Note

USB connection between the monitor and PC is
required for the webcam to operate.

The webcam allows you to hold interactive video
and audio conference calls over the internet. It
provides the most convenient and easiest way
for Business persons to communicate with other
colleagues around the world, saving a lot time
and money. Depending on the software used, it

also allows you to take photos, share les or use

microphone only without enabling webcam. The
microphone and activity light are on the side of the
webcam on the bezel of the display.

4.1 PC system requirements

• Operating system : Microsoft Windows 7,
Microsoft Windows 8, Microsoft Windows
Vista, Microsoft Windows XP (SP2), and any
other OS whichever support UVC/UAC
(USB Video Class compliant / Audio Class
compliant) under USB 2.0 standard

• Processor: 1.6GHz or above

• RAM: 512MB (for XP) / 1GB(for Vista and

Windows7)

• Hard disk space: minimum 200MB

• USB: USB 2.0 or above, UVC/UAC support

4.2 Using the device

Philips monitor with webcam device transmits
video and sound data through USB port. It can be
enabled by simply connecting your USB cable from
your PC to the USB upstream of USB hub on the
side IO of monitor.

1. Connect your USB cable to upstream of USB

hub on the side IO of monitor from PC side.

2. Turn on your PC and make sure your internet
connection is working properly.

3. Download and enable free online chatting
software such as Skype, Internet Messenger,
or equivalent. You can also subscribe
to dedicated software in case of more
sophisticated usage like multi conferencing, etc.

4. The webcam is ready to be used for chat or
make the phone call through internet service.

5. Make the call by following the instruction of
the software program.

Note

To set up a video call, you must have a reliable
Internet connection, an ISP, and software like
Internet messenger or video phone call program.
Make sure the person that you are calling has
compatible video-calling software. The video
and audio performance quality depends on the
bandwidth available on both ends. The person you
are calling must have similar capability of devices
and software.

10

5. Technical Specications

5. Technical Specifications

Picture/Display

Monitor Panel Type PLS LCD
Backlight W-LED system
Panel Size 27" W (68.6 cm)
Aspect Ratio 16:9
Pixel Pitch 0.117 x 0.117 mm
Response Time (typ.) 8 ms
Optimum Resolution 5120 x 2880 @ 60 Hz
Viewing Angle (typ.) 178° (H) / 178° (V) @ C/R > 10
Picture Enhancement SmartImage
Display Colors 1.073B True 10-bit
Vertical Refresh Rate 60Hz
Horizontal Frequency 174kHz (typ.)
Color gamut 99% Adobe RGB
sRGB YES

Connectivity

Signal Input/Output 5K3K Display dual port in x1, Display port x1
USB USB 3.0 x3 including 1 x fast charging
Audio In/Out Headphone Out

Convenience

Built-in Speakers 2 W x2
Built-in Webcam 2.0 megapixel camera with microphone and LED indicator

User Convenience

English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,

OSD Languages

Other Convenience VESA mount (100 x 100 mm), Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB

Stand

Tilt -5° / +20°
Swivel -65° / +65°
Height Adjustment 150 mm
Pivot Adjustment 90°

Power

On Mode 85.4 W (typ.), 125 W (max.)
Energy Consumption

(EnergyStar test method)
Normal Operation (typ.) 68.9 W 68.5 W 69.5 W
Sleep (Standby) (typ.) 0.49 W 0.49 W 0.5 W
Off (typ.) 0.44 W 0.44 W 0.45 W

Heat Dissipation*

Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,

Turkish, Czech, Ukranian, Simplied Chinese, Traditional Chinese,

Japanese, Korean

AC Input Voltage at
100 V AC, 50 Hz

AC Input Voltage at
100 V AC, 50 Hz

AC Input Voltage at
115 V AC, 60 Hz

AC Input Voltage at
115 V AC, 60 Hz

AC Input Voltage at
230 V AC, 50 Hz

AC Input Voltage at
230 V AC, 50 Hz

11

5. Technical Specications

Normal Operation (typ.) 235.15 BTU/hr 233.79 BTU/hr 237.20 BTU/hr
Sleep (Standby) (typ.) 1.672 BTU/hr 1.672 BTU/hr 1.706 BTU/hr
Off (typ.) 1.502 BTU/hr 1.502 BTU/hr 1.536 BTU/hr

Power LED Indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply External, 100 - 240 V AC, 50 - 60 Hz

Dimension

Product with stand (WxHxD) 639 x 580 x 273 mm
Product without stand (WxHxD) 639 x 405 x 64 mm

Weight

Product with stand 8.11 kg
Product without stand 5.32 kg
Product with packaging 11.99 kg

Operating Condition

Temperature range (operation) 0°C to 40 °C
Relative humidity (operation) 20% to 80%
Atmospheric pressure
(operation)
Temperature range
(Non-operation)
Relative humidity
(Non-operation)
Atmospheric pressure
(Non-operation)

Environmental

ROHS YES
EPEAT Gold (www.epeat.net)
Packaging 100 % recyclable
Specic Substances 100 % PVC BFR free housing
EnergyStar YES

Compliance and standards

Regulatory Approvals

Cabinet

Color
Finish Texture

700 to 1060hPa

-20°C to 60°C

10% to 90%

500 to 1060hPa

BSMI, CE Mark, FCC Class B, CU-EAC, SEMKO, TCO Cer tied Edge,
ETL, TUV-GS, TUV-Ergo

Black/Silver

Note

1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net for
registration status in your country.

2. This data is subject to change without notice. Go to www.philips.com/support to download the latest

version of leaet.

12

5. Technical Specications

5.1 Resolution & Preset Modes

Maximum Resolution

5120 x 2880 @ 60 Hz (digital input)

Recommended Resolution

5120 x 2880 @ 60 Hz (digital input)

H. freq. (kHz) Resolution V. freq. (Hz)

31.469 640 x 480 59.940

37.879 800 x 600 60.317

48.363 1024 x 768 60.004

45.000 1280 x 720 59.940

47.396 1280 x 768 59.995

49.702 1280 x 800 59.810

63.981 1280 x 1024 60.020

47.712 1366 x 768 59.790

55.469 1440 x 900 59.901

60.000 1600 x 900 60.000

65.290 1680 x 1050 59.954

67.500 1920 x 1080 60.000

74.038 1920 x 1200 59.950

88.786 2560 x 1440 59.900

98.713 2560 x 1600 59.972

133.313 3840 x 2160 59.997

133.282 4096 x 2160 59.983

177.699 5120 x 2880 60.000

Note

• Please notice that your display works best
at native resolution of 5120 x 2880 @
60Hz. For best display quality, please follow
this resolution recommendation.

• The highest supporting screen resolution
on Display Port In x2 is 5120 x 2880, but
it always depends on your capability of
graphics card and BluRay/video players.

• This monitor only supports the following
NVIDIA graphic cards: GeForce: GTX980
Quadro: K2200, K4200, K5200

13

6. Power Management

6. Power Management

If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:

PowerManagementDenition

VESA

Video H-sync V-sync Power Used LED Color

Mode

Active ON Ye s Ye s

Sleep

(Standby)

Off mode OFF - - <0.5 W (typ.) OFF

OFF No No <0.5 W (typ.)

The following setup is used to measure power
consumption on this monitor.

• Native resolution: 5120 x 2880

• Contrast: 50%

• Brightness: 100%

• Color temperature: 6500k with full white

pattern

• Audio and USB Inactive (Off)

Note

This data is subject to change without notice.

85.4 W (typ.),

125W (max.)

White

White
(blink)

14

7. Regulatory Infomation

7. Regulatory Information

Lead-free Product

Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical

and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.

TCOCertiedEdge

Congratulations,
Your display is designed for both
you and the planet!

The display you have just purchased carries the

TCO Certied Edge label. This ensures that

your display is designed, manufactured and
tested according to some of the strictest quality
and environmental requirements in the world.
This makes for a high performance product,
designed with the user in focus that also
minimizes the impact on the climate and our
natural environment.

This display is awarded the TCO Certied

cutting edge mark to signify it incorporates
a new cutting edge innovation that delivers

distinct benets for the user and reduced impact
on the environment. TCO Cer tied is a third
party veried program, where every product

model is tested by an accredited impartial test

laboratory. TCO Certied represents one of the
toughest certications for displays worldwide.

Some of the Usability features of the TCO

Certiedfordisplays:

• Good visual ergonomics and image quality

is tested to ensure top performance and
reduce sight and strain problems. Important
parameters are luminance, contrast,
resolution, black level, gamma curve, color

and luminance uniformity, color rendition
and image stability

• Product have been tested according to
rigorous safety standards at an impartial
laboratory

• Electric and magnetic fields emissions as
low as normal household background levels

• Low acoustic noise emissions

Some of the Environmental features of the

TCOCertiedfordisplays:

• The brand owner demonstrates corporate
social responsibility and has a certified
environmental management system (EMAS
or ISO 14001)

• Very low energy consumption both in
onand standby mode minimize climate
impact

• Restrictions on chlorinated and brominated
flame retardants, plasticizers, plastics and
heavy metals such as cadmium, mercury
and lead (RoHS compliance)

• Both product and product packaging is
prepared for recycling

• The brand owner offers take-back options

The requirements can be downloaded from our
web site. The requirements included in this label
have been developed by TCO Development in
co-operation with scientists, experts, users as
well as manufacturers all over the world. Since
the end of the 1980s TCO has been involved

in inuencing the development of IT equipment

in a more user-friendly direction. Our labeling
system started with displays in 1992 and is now
requested by users and ITmanufacturers all over
the world. About 50% of all displays worldwide

are TCO cer tied.

For more information, please visit:

www.tcodevelopment.com

User dene mode is used for TCO Cer tied

compliance.

15

7. Regulatory Infomation

EPEAT

(www.epeat.net)

The EPEAT (Electronic
Product Environmental
Assessment Tool) progr am

evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.

EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.

BenetsofEPEAT

Reduce use of primary materials
Reduce use of toxic materials

Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet

ENERGY STAR’s energy efciency specications,

means that these products will consume less
energy throughout their life.

CE Declaration of Conformity

This product is in conformity with the following
standards

• EN60950-1:2006+A11:2009+A1:2010+A

12:2011+A2:2013 (Safety requirement of
Information Technology Equipment).

• EN55022:2010 (Radio Disturbance

requirement of Information Technology
Equipment).

• EN55024:2010 (Immunity requirement of

Information Technology Equipment).

• EN61000-3-2:2006 +A1:2009+A2:2009

(Limits for Harmonic Current Emission).

• EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker) following provisions
of directives applicable.

• EN50581:2012 (Technical documentation
for the assessment of electrical and
electronic products with respect to the
restriction of hazardous substances).

• EN50564:2011 (Electrical and electronic
household and office equipment —
Measurement of low power consumption).

• 2006/95/EC (Low Voltage Directive).

• 2004/108/EC (EMC Directive).

• 2009/125/EC (ErP Directive, EC No.

1275/2008 Implementing Directive
for Standby and Off mode power
consumption).

• 2011/65/EU (RoHS Directive) and is
produced by a manufacturing organization
on ISO9000 level.

and is produced by a manufacturing organization
on ISO9000 level.

• ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).

• GS EK1-2000:2013 (GS mark requirement).

• To prevent possible hearing damage, do not

listen at high volume levels for long periods.

• prEN50279:1998 (Low Frequency Electric
and Magnetic fields for Visual Display).

• MPR-II (MPR:1990:8/1990:10 Low
Frequency Electric and Magnetic fields).

• TCO certified (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission, TCO: Swedish
Confederation of Professional Employees)
for TCO versions.

16

7. Regulatory Infomation

Energy Star Declaration

(www.energystar.gov)

As an ENERGY STAR® Partner, we
have determined that this product
meets the ENERGY STAR®

guidelines for energy efciency.

Note
We recommend you switch off the monitor
when it is not in use for a long time.

Federal Communications Commission (FCC)
Notice (U.S. Only)

This equipment has been tested and found

to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications. However, there
is no guarantee that interference will not
occur in a particular installation. If this
equipment does cause harmful interference
to radio or television reception, which can
be determined by turning the equipment
off and on, the user is encouraged to try to
correct the interference by one or more of
the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the

equipment and receiver.

• Connect the equipment into an outlet on

a circuit different from that to which the
receiver is connected.

• Consult the dealer or an experienced

radio/TV technician for help.

Changes or modications not expressly

approved by the party responsible for
compliance could void the user's authority
to operate the equipment.

Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.

To prevent damage which may result in re or

shock hazard, do not expose this appliance to
rain or excessive moisture.

THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.

FCC Declaration of Conformity

Declaration of Conformity for Products Marked
with FCC Logo,

United States Only

This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.

Commission Federale de la Communication
(FCC Declaration)

Cet équipement a été testé et déclaré

conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle. CET appareil
produit, utilise et peut émettre des
hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.

Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour

17

7. Regulatory Infomation

la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:

• Réorienter ou déplacer l’antenne de

réception.

• Augmenter la distance entre l’équipement

et le récepteur.

• Brancher l’équipement sur un autre circuit

que celui utilisé par le récepteur.

• Demander l’aide du marchand ou d’un

technicien chevronné en radio/télévision.

Toutes modications n'ayant pas reçu

l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.

N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.

CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.

EN 55022 Compliance (Czech Republic Only)

PolishCenterforTestingandCertication

Notice

The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket). All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.

The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).

To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.

A protection mark "B" conrms that the

equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.

18

7. Regulatory Infomation

North Europe (Nordic Countries) Information

Placering/Ventilation

VARNING:

FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.

Placering/Ventilation

ADVARSEL:

SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.

Paikka/Ilmankierto

VAROITUS:

SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.

Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.

BSMI Notice (Taiwan Only)

Ergonomie Hinweis (nur Deutschland)

Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.

Auf der Rückwand des Gerätes bendet sich

ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage

III ¤ 5 Abs. 4 der Röntgenverordnung erfüllt sind.

Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß

1. Reparaturen nur durch Fachpersonal
durchgeführt werden.

2. nur original-Ersatzteile verwendet werden.

3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.

Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.

ACHTUNG: BEIM AUFSTELLEN

DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.

19

7. Regulatory Infomation

EU Energy Label

China RoHS

The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products produced and sold for China
market have to meet China RoHS request.

中国大陆RoHS
根据中国大陆《电子电气产品有害物质限制使用

标识要求》（也称为中国大陆RoHS），以下部分
列出了本产品中可能包含的有害物质的名称和含
量。

The European Energy Label informs you on

the energy efciency class of this product.
The greener the energy efciency class of this

product is the lower the energy it consumes.

On the label, you can nd the energy efciency

class, the average power consumption of
this product in use and the average energy
consumption for 1 year.

Note
The EU Energy Label will be ONLY applied on
the models bundling with HDMI and TV tuners.

部件名称

外壳

液晶显示屏

电路板组件

电源适配器

电源线/连接线

本表格依据SJ/T 11364的规定编制。
* ： 电路板组件包括印刷电路板及其构成的零部件，如电阻、电容、集成电路、连接

器等。

○： 表示该有害物质在该部件所有均质材料中的含量均在GB/T 26572规定的限量

要求以下。

×： 表示该有害物质至少在该部件的某一均质材料中的含量超出GB/T 26572规定

的限量要求。
备注：以上“×”的部件中，部分含有有害物质超过是由于目前行业技术水平所限，
暂时无法实现替代或减量化。

铅

（Pb）汞（Hg）镉（Cd）

○ ○ ○ ○ ○ ○

× ○ ○ ○ ○ ○

*

× ○ ○ ○ ○ ○
× ○ ○ ○ ○ ○
× ○ ○ ○ ○ ○

（

六价铬

Cr(VI)

有害物质

）

多溴联苯

PBB

（

多溴二苯醚

PBDE

（

）

）

Restriction on Hazardous Substances
statement (India)

This product complies with the “India E-waste
Rule 2011” and prohibits use of lead, mercury,
hexavalent chromium, polybrominated
biphenyls or polybrominated diphenyl ethers
in concentrations exceeding 0.1 weight % and

0.01 weight % for cadmium, except for the
exemptions set in Schedule 2 of the Rule.

E-Waste Declaration for India

This symbol on the product or on its packaging
indicates that this product must not be
disposed of with your other household waste.
Instead it is your responsibility to dispose of

20

7. Regulatory Infomation

your waste equipment by handing it over to
a designated collection point for the recycling
of waste electrical and electronic equipment .
The separate collection and recycling of your
waste equipment at the time of disposal will
help to conserve natural resources and ensure
that it is recycled in a manner that protects
human health and the environment. For more
information about where you can drop off your
waste equipment for recycling in India please
visit the below web link.

http://www.india.philips.com/about/sustainability/

recycling/index.page

环保使用期限

电子电气产品有害物质限制使用标识要求说明：
该电子电气产品含有某些有害物质，在环保使用
期限内可以放心使用，超过环保使用期限之后应
该进入回收循环系统。

《废弃电器电子产品回收处理管理条例》
提示性说明

为了更好地关爱及保护地球，当用户不再需要此
产品或产品寿命终止时，请遵守国家废弃电器电
子产品回收处理相关法律法规，将其交给当地具
有国家认可的回收处理资质的厂商进行回收处
理。

Information for U.K. only

WARNING - THIS APPLIANCE MUST BE
EARTHED.

Important:

This apparatus is supplied with an approved
moulded 13A plug. To change a fuse in this type
of plug proceed as follows:

1. Remove fuse cover and fuse.

2. Fit new fuse which should be a BS 1362
5A,A.S.T.A. or BSI approved type.

3. Retit the fuse cover.

If the tted plug is not suitable for your socket

outlets, it should be cut off and an appropriate

3-pin plug tted in its place.

If the mains plug contains a fuse, this should
have a value of 5A. If a plug without a fuse is
used, the fuse at the distribution board should
not be greater than 5A.

NOTE:The severed plug must be destroyed

to avoid a possible shock hazard
should it be inserted into a 13A socket
elsewhere.

(B)

(A)

中国能源效率标识

根据中国大陆《能源效率标识管理办法》本显示
器符合以下要求：

能源效率
能效等级
能效标准

详细有关信息请查阅中国能效标识网：

http://www.energylabel.gov.cn/

(cd/w) > 0.85

2

级

GB 21520-2008

How to connect a plug

The wires in the mains lead are coloured in
accordance with the following code:

BLUE -“NEUTRAL”(“N”)

BROWN -“LIVE”(“L”)

GREEN&YELLOW -“EARTH”(“E”)

21

7. Regulatory Infomation

1. The GREEN&YELLOW wire must be

-

connected to the terminal in the plug
which is marked with the letter "E" or by
the Earth symbol or coloured GREEN or
GREEN&YELLOW.

2. The BLUE wire must be connected to the
terminal which is marked with the letter
"N" or coloured BLACK.

3. The BROWN wire must be connected
to the terminal which is marked with the
letter "L" or coloured RED.

Before replacing the plug cover, make certain
that the cord grip is clamped over the sheath of
the lead - not simply over the three wires.

22

8. Customer care and warranty

8. Customer care and

subpixel

pixel

warranty

8.1 Philips’ Flat Panel Monitors Pixel

Defect Policy

Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels

used in at panel monitors are sometimes

unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains

the different types of pixel defects and denes

acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.

black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.

One lit red, green or blue sub pixel.

Pixels and Sub pixels

A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single

Two adjacent lit sub pixels:

- Red + Blue = Purple

- Red + Green = Yellow

- Green + Blue = Cyan (Light Blue)

Three adjacent lit sub pixels (one white pixel).

23

8. Customer care and warranty

Note

A red or blue bright dot must be more

than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.

Proximity of Pixel Defects

Because pixel and sub pixels defects of the
same type that are near to one another may be

more noticeable, Philips also species tolerances

for the proximity of pixel defects.

Black Dot Defects

Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.

Pixel Defect Tolerances

In order to qualify for repair or replacement
due to pixel defects during the warranty period,

a TFT Monitor panel in a Philips at panel

monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.

BRIGHT DOT DEFECTS ACCEPTABLE LEVEL

1 lit subpixel 4
2 adjacent lit subpixels 2
3 adjacent lit subpixels (one white pixel) 1
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 4

BLACK DOT DEFECTS ACCEPTABLE LEVEL

1 dark subpixel 8 or fewer
2 adjacent dark subpixels 4 or fewer
3 adjacent dark subpixels 3
Distance between two black dot defects* >5mm
Total black dot defects of all types 8 or fewer

TOTAL DOT DEFECTS ACCEPTABLE LEVEL

Total bright or black dot defects of all types 8 or fewer

Note

1. 1 or 2 adjacent sub pixel defects = 1 dot defect

2. This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement , analysis and

compliance test methods for electronic visual displays).

3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the

International Organisation for Standardisation (ISO) per: 2008-11-13.

24

8. Customer care and warranty

8.2 Customer Care & Warranty

For warranty coverage information and additional suppor t requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.

ContactInformationforWESTERNEUROPEregion:

Country CSP Hotline Number Price Opening hours

Austria RTS [phone] € 0.07 Mon to Fri : 9am - 6pm
Belgium Ecare [phone] € 0.06 Mon to Fri : 9am - 6pm
Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm
Denmark Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm
Finland Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm
France Mainteq [phone] € 0.09 Mon to Fri : 9am - 6pm
Germany RTS [phone] € 0.09 Mon to Fri : 9am - 6pm
Greece Alman [phone] Free of charge Mon to Fri : 9am - 6pm
Ireland Celestica [phone] Local call tariff Mon to Fri : 8am - 5pm
Italy Anovo Italy [phone] € 0.08 € 0.08 Mon to Fri : 9am - 6pm
Luxembourg Ecare [phone] Local call tariff Mon to Fri : 9am - 6pm
Netherlands Ecare [phone] € 0.10 Mon to Fri : 9am - 6pm
Norway Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm
Poland MSI [phone] Local call tariff Mon to Fri : 9am - 6pm
Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm
Spain Mainteq [phone] € 0.10 Mon to Fri : 9am - 6pm
Sweden Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm
Switzerland ANOVO CH [phone] Local call tariff Mon to Fri : 9am - 6pm
United Kingdom Celestica [phone] Local call tariff Mon to Fri : 8am - 5pm

25

8. Customer care and warranty

ContactInformationforCENTRALANDEASTERNEUROPEregion:

Country Call center CSP Consumer care number

Belarus N/A IBA

[phone]

[phone]
Bulgaria N/A LAN Service [phone]
Croatia N/A MR Service Ltd [phone]
Czech Rep. N/A Asupport 420 272 188 300

Estonia N/A FUJITSU

[phone](General)

[phone](workshop)
Georgia N/A Esabi [phone]

Hungary N/A Pro Service

[phone](General)

[phone](For AOC&Philips only)
Kazakhstan N/A Classic Service I.I.c. [phone]

Latvia N/A ServiceNet LV

Lithuania N/A UAB Servicenet

[phone]

[phone]

[phone](general)

[phone] (for Philips)
Macedonia N/A AMC [phone]
Moldova N/A Comel [phone]
Romania N/A Skin [phone]
Russia N/A CPS [phone]
Serbia&Montenegro N/A Kim Tec d.o.o. [phone]
Slovakia N/A Datalan Service [phone]
Slovenia N/A PC H.and [phone]
the republic of Belarus N/A ServiceBy + 375 17 284 0203
Turkey N/A Tecpro [phone]

Ukraine

N/A Topaz [phone]
N/A Comel [phone]

ContactInformationforLATINAMERICAregion:

Country Call center Consumer care number

Brazil
Argentina 0800 3330 856

Vermont

0800-7254101

26

8. Customer care and warranty

ContactInformationforChina:

Country Call center Consumer care number

China PCCW Limited 4008 800 008

ContactInformationforNORTHAMERICA:

Country Call center Consumer care number

U.S.A. EPI - e-center [phone]

Canada EPI - e-center [phone]

Contact Information for APMEA region:

Country ASP Consumer care number Opening hours

Australia

AGOS NETWORK PTY
LTD

1300 360 386 Mon.~Fri. 9:00am-5:30pm

New Zealand Visual Group Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm

Hong Kong:
Hong Kong
Macau

Company: Smart Pixels
Technology Ltd.

Tel: [phone]

Macau:

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

Tel: [phone]

India

Indonesia

REDINGTON INDIA
LTD

PT. CORMIC
SERVISINDO PERKASA

Korea Alphascan Displays, Inc 1661-5003

Malaysia R-Logic Sdn Bhd [phone]

Tel: [phone]

SMS: PHILIPS to 56677

[phone]

(Customer Hotline)

[phone]

(Customer Hotline)

Mon.~Fri. 9:00am-5:30pm

Mon.~Thu. 08:30-12:00; 13:00­17:30
Fri. 08:30-11:30; 13:00-17:30"

Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm

Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am

Pakistan TVONICS Pakistan [phone] Sun.~Thu. 10:00am-6:00pm

Singapore

Philips Singapore Pte
Ltd (Philips Consumer
Care Center)

(65) 6882 3966

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00

Thailand

South Africa

Axis Computer System
Co., Ltd.

Computer Repair
Technologies

[phone] Mon.~Fri. 08:30am~05:30pm

011 262 3586 Mon.~ Fri. 08:00am~05:00pm

Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00

27

8. Customer care and warranty

Vietnam

Philippines

Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan

Uzbekistan

Turkmenistan

Japan

FPT Service Informatic
Company Ltd. - Ho Chi
Minh City Branch

EA Global Supply Chain
Solutions ,Inc.

Firebird service centre

Soniko Plus Private
Enterprise Ltd

Technostar Service
Centre

フィリップスモニター
・サポ ートセンター

[phone]

Ho Chi Minh City

+84 5113.562666

Danang City

+84 5113.562666

Can tho Province

[phone]; 6359456 Mon.~Fri. 8:30am~5:30pm

[phone] Sun.~Thu. 09:00 - 18:00

[phone] Mon.~Fri. 09:00 - 18:00

+(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00

0120-060-530 Mon.~Fri. 10:00 - 17:00

Mon.~Fri. 8:00-12:00, 13:30-17:30
Sat. 8:00-12:00

28

9. Troubleshooting & FAQs

9. Troubleshooting & FAQs

9.1 Troubleshooting

This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.

• First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.

No Picture (Power LED is White)

• Make sure the computer is turned on.

• Make sure the signal cable is properly

connected to your computer.

• Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.

• The Energy Saving feature may be activated

Screen says

Attention

Check cable connection

• Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).

• Check to see if the monitor cable has bent
pins.

• Make sure the computer is turned on.

Imaging Problems

Image appears blurred, indistinct or too dark

• Adjust the contrast and brightness on
On-Screen Display.

An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.

• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn­in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in monitor panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.

• Always activate a moving screen saver
program when you leave your monitor
unattended.

• Always activate a periodic screen refresh
application if your monitor will display
unchanging static content.

• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.

Image appears distorted. Text is fuzzy or
blurred.

• Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.

Green, red, blue, dark, and white dots appears
on the screen

• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.

The "power on" light is too strong and is
disturbing

• You can adjust “power on” light using the
power LED Setup in OSD main Controls.

29

9. Troubleshooting & FAQs

Audio problem

No sound

• Ensure audio is not muted. Press OSD
“Menu”, select “Audio” then “Mute”. Check
it on “Off” position.

• Press “Volume” in OSD main control to
adjust the volume.

USB problem

USB peripherals are not working

• Please make sure the USB ports have been
turned on in your OSD menu.

• Check if USB upstream cable is connected
to your monitor correctly.

• Turn your monitor OFF and ON once
again. You may need to install/reinstall USB
drivers in your PC and ensure hub is active.

• Reconnect your USB peripherals.

For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.

9.2 General FAQs

Q1: WhenIinstallmymonitorwhatshould

I do if the screen shows 'Cannot
display this video mode'?

Ans.: Recommended resolution for this

monitor: 5120 x 2880 @ 60 Hz.

• Unplug all cables, then connect your PC to
the monitor that you used previously.

• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 5120 x
2880 pixels.

• Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.

• Restart your computer and repeat step 2
and 3 to verify that your PC is set at 5120
x 2880 @ 60 Hz.

• Shut down your computer, disconnect your
old monitor and reconnect your Philips
monitor.

• Turn on your monitor and then turn on
your PC.

Q2: HowdoIadjusttheresolution?
Ans.: Your video card/graphic driver and

monitor together determine the
available resolutions. You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".

Q3: WhatifIgetlostwhenIammaking

monitor adjustments via OSD?

Ans.: Simply press the button, then select

[Reset to recall all the original factory
settings.

Q4: Isthemonitorscreenresistantto

scratches?

Ans.: In general it is recommended that

the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects. When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.

Q5: HowshouldIcleanthemonitor

surface?

Ans.: For normal cleaning, use a clean, soft

cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.

Q6: CanIchangethecolorsettingofmy

monitor?

Ans.: Yes, you can change your color setting

through OSD control as the following
procedures:

• Press button to show the OSD (On
Screen Display) menu

• Press ▼ button to select the option
[Color] then press button to enter

30

9. Troubleshooting & FAQs

color setting, there are three settings as
below.

1. Color Temperature: The six settings are
5000K, 6500K, 7500K, 8200K and 9300K.
With settings in the 5000K range the
panel appears "warm, with a red-white
color tone", while a 9300K temperature
yields "cool, bluewhite toning".

2. sRGB: This is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc).

3. User Dene: The user can choose his/

her preference color setting by adjusting
red, green blue color.

Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.

Q7: CanIconnectmymonitortoanyPC,

workstation or Mac?

Ans.: Yes. All Philips monitors are fully

compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.

on your screen. "Burn-in", "after­imaging", or "ghost imaging" is a well­known phenomenon in monitor panel
technology. In most cases, the "burned
in" or "atter-imaging" or "ghost imaging"
will disappear gradually over a period of
time after the power has been switched
off.

Always activate a moving screen saver
program when you leave your monitor
unattended.

Always activate a periodic screen
refresh application if your monitor will
display unchanging static content.

Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.

Q10: WhyismyDisplaynotshowing

sharp text, and is displaying jagged

characters?

Ans.: Your monitor works best at its native

resolution of 5120 x 2880 @ 60 Hz. For
best display, please use this resolution.

Q8: ArePhilipsmonitorsPlug-and-Play?
Ans.: Yes, the monitors are Plug-and-Play

compatible.

Q9: WhatisImageSticking,orImageBurn-

in, or After Image, or Ghost Image in
monitor panels?

Ans.: Uninterrupted display of still or static

images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging",

31

© 2015 Koninklijke Philips N.V. All rights reserved.

Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.

Specicationsaresubjecttochangewithoutnotice.

Version:M4275PE1T