Philips 271P4QPJEB User Guide

271P4

www.philips.com/welcome

EN User manual 1

Customer care and warranty 17

Troubleshooting & FAQs 24

Table of Contents

1. Important ............................................... 1

1.1 Safety precautions and maintenance .1

1.2 Notational Descriptions ............................2

1.3 Disposal of product and packing

material ...............................................................3

2. Setting up the monitor .......................4

2.1 Installation .........................................................4

2.2 Operating the monitor ..............................5

2.3 Remove the Base Assembly for VESA

Mounting ............................................................8

3. Image Optimization .............................9

3.1 SmartImage ......................................................9

3.2 SmartContrast .............................................10

4. PowerSensor™ ..................................11

5. Built-in Webcam with Microphone 12

5.1 PC system requirements .......................12

5.2 Using the device .........................................12

6. TechnicalSpecications .....................13

6.1 Resolution & Preset Modes .................15

7. Power Management ...........................16

8. Customer care and warranty ..........17

8.1 Philips’ Flat Panel Monitors Pixel

Defect Policy .................................................17

8.2 Customer Care & Warranty ...............19

9. Troubleshooting & FAQs ..................24

9.1 Troubleshooting ..........................................24

9.2 General FAQs ..............................................25

1. Important

1. Important

This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.

The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.

1.1 Safety precautions and maintenance

Warnings

Use of controls, adjustments or procedures

other than those specied in this documentation

may result in exposure to shock, electrical
hazards and/or mechanical hazards.

Read and follow these instructions when
connecting and using your computer monitor.

Operation

• Please Keep the monitor out of direct

sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.

• Remove any object that could fall into

ventilation holes or prevent proper cooling
of the monitor’s electronics.

• Do not block the ventilation holes on the

cabinet.

• When positioning the monitor, make

sure the power plug and outlet are easily
accessible.

• If turning off the monitor by detaching the

power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.

• Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)

• Do not subject the monitor to severe
vibration or high impact conditions during
operation.

• Do not knock or drop the monitor during
operation or transpor tation.

Maintenance

• To protect your monitor from possible
damage, do not put excessive pressure
on the monitor panel. When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the monitor panel.

• Unplug the monitor if you are not going to
use it for an extensive period of time.

• Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.

• To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.

• If your monitor gets wet, wipe it with dry
cloth as soon as possible.

• If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord. Then, remove the foreign substance
or water, and send it to the maintenance
center.

• Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.

• In order to maintain the best performance
of your monitor and use it for a longer
lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges.

1

1. Important

• Temperature: 0-40°C 32-95°F

• Humidity: 20-80% RH

Important information for Burn-in/Ghost
image

• Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.

• “Burn-in”, “after-imaging”, or “ghost imaging”
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.

Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.

1.2 Notational Descriptions

The following subsections describe notational
conventions used in this document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:

Note
This icon indicates important information and
tips that help you make better use of your
computer system.

Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.

Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.

Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such

cases, the specic presentation of the warning is

mandated by the relevant regulatory authority.

Service

• The casing cover should be opened only by
qualified service personnel.

• If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of “Consumer Information
Center”)

• For transportation information, please refer
to “Technical Specifications”.

• Do not leave your monitor in a car/trunk
under direct sun light.

Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.

2

1. Important

1.3 Disposal of product and packing

material

Waste Electrical and Electronic Equipment­WEEE

This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact

your local government ofce, the waste disposal

organization that serves your household or the
store at which you purchased the product.

Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.

All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.

Please nd out about the local regulations on

how to dispose of your old monitor and packing
from your sales representative.

Taking back/Recycling Information for
Customers

Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.

From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.

Your display is manufactured with high quality
materials and components which can be
recycled and reused.

To learn more about our recycling program
please visit: http://www.philips.com/a-w/about/
sustainability.html

3

2. Setting up the monitor

2. Setting up the monitor

VGA

(Optional)

DVI (Optional)

DP (Optional)USB (Optional)

HDMI (Optional)

271P4

2013

使用产品前请阅读使用说明

保留备用

user s manual

2.1 Installation

Package contents

Install base stand

1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.

2. Hold the stand with both hands.

(1) Gently attach the stand to the VESA

mount area until the latch locks the
stand.

(2) Gently attach the base to the stand.

(3) Use your ngers to tighten the screw

located at the bottom of the base, and
secure the base to the stand tightly.

1

32

4

2. Setting up the monitor

Connecting to your PC

1

2 3

4 5 6 7

8

9

2

3

4

5

6

7

9

10

11

1

AC power switch

2

AC power input

3

DisplayPort input

4

HDMI input

5

DVI input

6

VGA input

7

Audio input

8

Kensington anti-theft lock

9

Earphone jack

10

USB downstream

11

USB uptream

Connect to PC

1. Connect the power cord to the back of

the monitor rmly.

2. Turn off your computer and unplug its
power cable.

3. Connect the monitor signal cable to the
video connector on the back of your
computer.

4. Connect the PC audio cable to the audio
connector on the back of your computer.

5. Plug the power cord of your computer and
your monitor into a nearby outlet.

6. Connect the USB upstream port on
the monitor and the USB port on your
computer with a USB cable.
The USB downstream port is now ready
for any USB device to plug in.

7. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.

2.2 Operating the monitor

Description of the control buttons

3

5 4

6

7

1

2

3

4

5

6

7

2.0 Megapixel Webcam

8

(Only available on 271P4QPJK model)

Webcam activity light

9

(Only available on 271P4QPJK model)

Microphone

10

(Only available on 271P4QPJK model)

5

Switch monitor’s power ON and
OFF.

Access the OSD menu

Conrm the OSD adjustment.

Adjust the OSD menu.

PowerSensor.

Adjust volume of the display.

Return to previous OSD level.

SmartImage

modes to select: Ofce, Photo,

Movie, Game, Economy, Off.

10 9 8

hot key

2

1

.

. There are 6

2. Setting up the monitor

Description of the On Screen Display











Main menu Sub menu

What is On-Screen Display (OSD)?

On-Screen Display (OSD) is a feature in all
Philips monitors. It allows an end user to adjust
screen performance or select functions of
the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:

 



Basic and simple instruction on the control
keys

In the OSD shown above, you can press

buttons at the front bezel of the monitor

to move the cursor, and press OK button to

conrm the choice or change.

The OSD Menu

Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.

PowerSensor

Input

Picture

Audio

Color

Language

OSD Settings

Setup

On

Off

VGA

DVI

HDMI

DisplayPort

Picture Format

Brightness

Contrast

SmartResponse

SmartContrast

Gamma

Pixel Orbiting

Over Scan

Stand-Alone

Mute

DP Audio

Color Temperature

sRGB

User Define

English Español, Français, Deutsch, Italiano,

Русский

Português,

Horizontal

Vertical

Transparency

OSD Time Out

Auto

Power LED

H.Position

V.Position

Phase

Clock

Resolution Notification

Reset

Information

0, 1, 2, 3, 4

Wide screen, 4:3

0~100

0~100

Off, Fast, Faster, Fastest

On, Off

1.8, 2.0, 2.2, 2.4, 2.6

On, Off

On, Off

On, Off

On, Off

DP, Audio In

5000K, 6500K, 7500K,
8200K, 9300K, 11500K

Red: 0~100

Green: 0~100

Blue: 0~100

简体中文

0~100

0~100

Off, 1, 2, 3, 4

5 s, 10 s, 20 s, 30 s, 60 s

0, 1, 2, 3, 4

0~100

0~100

0~100

0~100

On, Off

Yes, No

6

2. Setting up the monitor

Resolutionnotication

0˚

This monitor is designed for optimal
performance at its native resolution, 1920 ×
1080 @ 60 Hz. When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 1920 × 1080 @ 60 Hz for best
results.

Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.

Height adjustment

150mm

Physical Function

Tilt

Swivel

-65˚

Pivot

20˚

-5˚

90˚

+65˚

7

2. Setting up the monitor

2.3 Remove the Base Assembly for

VESA Mounting

Before you start disassembling the monitor
base, please follow the instructions below to
avoid any possible damage or injury.

1. Extend the monitor base to its maximum
height.

2. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen. Then lift the monitor
stand.

Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.

100mm

100mm

3. While keeping the release button pressed,
tilt the base and slide it out.

8

3. Image Optimization

3. Image Optimization











3.1 SmartImage

What is it?

SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.

Why do I need it?

You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.

How does it work?

SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.

How to enable SmartImage?

1. Press to launch the SmartImage on
screen display.

2. Keep pressing to toggle among Ofce,

Photo, Movie, Game, Economy and Off.

3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can

also press "OK" to make conrmation.

There are six modes to select: Ofce, Photo,

Movie, Game, Economy and Off.





• Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.

• Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.

• Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.

• Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.

• Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday

9

3. Image Optimization

office applications and lower power
consumption.

• Off: No optimization by Smar tImage.

3.2 SmartContrast

What is it?

Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.

Why do I need it?

You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,

readable text for ofce work. By reducing your

monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.

How does it work?

When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.

10

4. PowerSensor™

4. PowerSensor™

How does it work?

• PowerSensor works on principle of
transmission and reception of harmless
“infrared” signals in order to detect
userpresence.

• When the user is in front of the monitor
the monitor operates normally, at the
predetermined settings that the user has set ­i.e. Brightness, contrast, color, etc.

• Assuming that the monitor was set to 100%
of brightness for example, when the user
leaves his seat and is no longer in front of the
monitor, the monitor automatically reduces
the power consumption up to 80%.

User present in front User not present

step up signal strength when wearing black or
other dark clothes.

Hot key Sensor distance

Landscape/Portrait mode

Landscape mode

Portrait mode

Above illustrations are for reference purpose only

ttaW

Power consumption as illustrated above is for
reference purpose only

ttaW

Setting

Default settings

PowerSensor is designed to detect the presence of
the user located between 30 and 100 cm (12 and

40 inches) from the display and within ve degrees

left or right of the monitor.

Custom settings

If you prefer to be in a position outside the
perimeters listed above, choose a higher strength

signal for optimal detection efciency: The higher

the setting, the stronger the detection signal. For

maximum PowerSensor efciency and proper

detection, please position yourself directly in front
of your monitor.

• If you choose to position yourself more than
100 cm or 40 inches from the monitor use
the maximum detection signal for distances
up to 120cm or 47 inches. (setting 4)

• Since some dark colored clothing tends to
absorb infrared signals even when the user
is within 100 cm or 40 inches of the display,

How to adjust settings

If PowerSensor is not operating correctly inside or

outside the default range, here’s how to ne-tune

detection:

• Press the PowerSensor hot key.

• You will find the adjustment bar.

• Adjust the PowerSensor detection adjustment

to Setting 4 and press OK.

• Test the new setup to see if PowerSensor
properly detects you in your current position.

• PowerSensor function is designed to work
in Landscape mode (horizontal position)
only. After PowerSensor turn on it, it will
automatically turn Off if the monitor is used
in Portrait mode (90 degree/vertical position);
it will automatically turn ON if monitor is
returned to its default Landscape position.

Note

A manually selected PowerSensor mode will
remain operational unless and until it is readjusted

or the default mode is recalled. If you nd that

the PowerSensor is excessively sensitive to nearby
motion for some reason, please adjust to a lower
signal strength.

11

5. Built-in Webcam with Microphone

5. Built-in Webcam with Microphone

Note

USB connection between the monitor and PC is
required for the webcam to operate.

The webcam allows you to hold interactive video
and audio conference calls over the internet. It
provides the most convenient and easiest way
for Business persons to communicate with other
colleagues around the world, saving a lot time
and money. Depending on the software used, it

also allows you to take photos, share les or use

microphone only without enabling webcam. The
microphone and activity light are on the side of the
webcam on the bezel of the display.

5.1 PC system requirements

• Operating system : Microsoft Windows 7,

Microsoft Windows Vista, Microsoft Windows
XP (SP2), and any other OS whichever
support UVC/UAC (USB Video Class
compliant / Audio Class compliant) under
USB 2.0 standard

• Processor: 1.6GHz or above

• RAM: 512MB (for XP) / 1GB(for Vista and

Windows7)

• Hard disk space: minimum 200MB

• USB: USB 2.0 or above, UVC/UAC support

5.2 Using the device

Philips monitor with webcam device transmits
video and sound data through USB port. It can be
enabled by simply connecting your USB cable from
your PC to the USB upstream of USB hub on the
side IO of monitor.

1. Connect your USB cable to upstream of USB

hub on the side IO of monitor from PC side.

2. Turn on your PC and make sure your internet
connection is working properly.

3. Download and enable free online chatting
software such as Skype, Internet Messenger,
or equivalent. You can also subscribe
to dedicated software in case of more
sophisticated usage like multi conferencing, etc.

4. The webcam is ready to be used for chat or
make the phone call through internet service.

5. Make the call by following the instruction of
the software program.

Note

To set up a video call, you must have a reliable
Internet connection, an ISP, and software like
Internet messenger or video phone call program.
Make sure the person that you are calling has
compatible video-calling software. The video
and audio performance quality depends on the
bandwidth available on both ends. The person you
are calling must have similar capability of devices
and software.

12

6. Technical Specications

6. Technical Specifications

Picture/Display

Monitor Panel Type AMVA LCD
Backlight LED
Panel Size 27" W (68.6 cm)
Aspect Ratio 16:9
Pixel Pitch 0.311 x 0.311 mm
SmartContrast 20,000,000:1
Response Time (typ.) 12 ms
SmartResponse 4 ms (GtG)
Optimum Resolution 1920 x 1080 @ 60 Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10
Picture Enhancement SmartImage
Display Colors 16.7M
Vertical Refresh Rate 56 Hz - 76 Hz
Horizontal Frequency 30 kHz - 83 kHz
sRGB YES

Connectivity

Signal Input DVI-D (Digital), VGA (Analog), DisplayPort, HDMI

USB

Input Signal Separate Sync, Sync on Green
Audio In/Out PC Audio-in, Headphone Out

Convenience

Built-in speakers 2 W x2

Built-in webcam

User Convenience

OSD Languages

Other Convenience VESA mount (100 x 100 mm), Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 7/Vista/XP, Mac OSX, Linux

Stand

Tilt -5° / +20°
Swivel -65° / +65°
Height adjustment 150 mm
Pivot adjustment 90°

Power (271P4QPJK, 271P4QPJ)

On Mode 43.2 W (typ.), 63.2 W (max.) (with audio and USB x3)
On mode (ECO mode) 23 W (typ.)

Energy Consumption

Normal Operation (typ.) 43.1 W 43.2 W 43.3 W
Sleep (Standby) (typ.) 0.3 W 0.3 W 0.3 W

271P4QPJK: USB 2.0 x3
271P4QPJ: USB 2.0 x4

2.0 megapixel camera with microphone and LED indicator
(Only available on 271P4QPJK model)

English, French, German, Spanish, Italian, Russian,

Simplied Chinese, Portuguese

AC Input Voltage at
100 VAC, 50 Hz

AC Input Voltage at
115 VAC, 60 Hz

AC Input Voltage at
230 VAC, 50 Hz

13

6. Technical Specications

Off 0.3 W 0.3 W 0.3 W
Off (AC switch) 0 W 0 W 0 W

Heat Dissipation*

Normal Operation 147.10 BTU/hr 147.44 BTU/hr 147.78 BTU/hr
Sleep (Standby) 1.024 BTU/hr 1.024 BTU/hr 1.024 BTU/hr
Off 1.024 BTU/hr 1.024 BTU/hr 1.024 BTU/hr
Off (AC switch) 0 BTU/hr 0 BTU/hr 0 BTU/hr

Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in, 100-240 VAC, 50-60 Hz

Dimensions

Product with stand (WxHxD) 639 x 580 x 242 mm
Product without stand (WxHxD) 639 x 405 x 64.0 mm

Weight

Product with stand 7.5 kg
Product without stand 5.1 kg
Product with packaging 10.35 kg

Operating Condition

Temperature range

Relative humidity 20% to 80%

Environmental

ROHS YES
Packaging 100% recyclable
Specic Substances 100% PVC BFR free housing

Compliance and standards

Regulatory Approvals

Cabinet

Color Black/Silver
Finish Texture

AC Input Voltage at
100 VAC, 50 Hz

Operation: 0°C to 40°C
Non-operation: -20°C to 60°C

BSMI, CE Mark, FCC Class B, CU-EAC, SEMKO, TCO Cer tied Edge,
UL/cUL, TUV-GS, TUV-Ergo

AC Input Voltage at
115 VAC, 60 Hz

AC Input Voltage at
230 VAC, 50 Hz

Note

1. This data is subject to change without notice. Go to www.philips.com/suppor t to download the latest

version of leaet.

. Smart response time is the optimum value from either GtG or GtG (BW) tests.

2

14

6. Technical Specications

6.1 Resolution & Preset Modes

Maximum Resolution

For 271P4QPJK

1920 x 1080 @ 60 Hz (analog input)
1920 x 1080 @ 60 Hz (digital input)

Recommended Resolution

1920 x 1080 @ 60 Hz (digital input)

H. freq. (kHz) Resolution V. freq. (Hz)

31.47 640 x 480 59.94

37.88 800 x 600 60.32

48.36 1024 x 768 60.00

54.00 1152 x 864 60.00

44.77 1280 x 720 59.86

47.78 1280 x 768 59.87

49.70 1280 x 800 59.81

60.00 1280 x 960 60.00

63.89 1280 x 1024 60.02

47.71 1360 x 768 60.02

55.47 1440 x 900 59.90

55.94 1440 x 900 59.89

75.00 1600 x 1200 60.00

64.67 1680 x 1050 59.88

65.29 1680 x 1050 59.95

66.59 1920 x 1080 59.93

74.04 1920 x 1200 59.95

67.50 1920 x 1080 60.00

Note

Please notice that your display works best at
native resolution of 1920 x 1080 @ 60Hz. For
best display quality,please follow this resolution
recommendation.

15

7. Power Management

7. Power Management

If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:

Power Management Denition

VESA

Video H-sync V-sync Power Used LED Color

Mode

43.2 W (typ.),

Active ON Ye s Ye s

Sleep

(Standby)

Off (AC

OFF No No 0.3 W (typ.)

OFF - - 0 W OFF

switch)

The following setup is used to measure power
consumption on this monitor.

• Native resolution: 1920 x 1080

• Contrast: 50%

• Brightness: 100%

• Color temperature: 6500k with full white

pattern

• Audio and USB Inactive (Off)

Note

This data is subject to change without notice.

63.2 W (max.)

(with audio and

USB x3)

White

White
(blink)

16

8. Customer care and warranty

8. Customer care and

subpixel

pixel

warranty

8.1 Philips’ Flat Panel Monitors Pixel Defect Policy

Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels

used in at panel monitors are sometimes

unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains

the different types of pixel defects and denes

acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.

black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.

One lit red, green or blue sub pixel.

Pixels and Sub pixels

A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single

Two adjacent lit sub pixels:

- Red + Blue = Purple

- Red + Green = Yellow

- Green + Blue = Cyan (Light Blue)

Three adjacent lit sub pixels (one white pixel).

17

8. Customer care and warranty

Note

A red or blue bright dot must be more

than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.

Proximity of Pixel Defects

Because pixel and sub pixels defects of the
same type that are near to one another may be

more noticeable, Philips also species tolerances

for the proximity of pixel defects.

Black Dot Defects

Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.

Pixel Defect Tolerances

In order to qualify for repair or replacement
due to pixel defects during the warranty period,

a TFT Monitor panel in a Philips at panel

monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.

BRIGHT DOT DEFECTS ACCEPTABLE LEVEL

1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3

BLACK DOT DEFECTS ACCEPTABLE LEVEL

1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer

TOTAL DOT DEFECTS ACCEPTABLE LEVEL

Total bright or black dot defects of all types 5 or fewer

Note

1. 1 or 2 adjacent sub pixel defects = 1 dot defect

2. This monitor is ISO9241-307 compliant, (ISO9241-307: Ergonomic requirement , analysis and

compliance test methods for electronic visual displays)

3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the

International Organisation for Standardisation (ISO) per : 2008-11-13.

18

8. Customer care and warranty

8.2 Customer Care & Warranty

For warranty coverage information and additional suppor t requirements valid for your region, please
visit www.philips.com/support website for details or contact your local Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an Out of Warranty
service package is offered via our Cer tified Service Center.

If you wish to make use of this service, please be sure to purchase the service within 30 calendar days
of your original purchase date. During the extended warranty period, the service includes pickup, repair
and return service, however the user will be responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered extended
warranty package, we will find alternative solutions for you, if possible, up to the extended warranty
period you have purchased.

Please contact our Philips Customer Service Representative or local contact center (by Consumer care
number) for more details.

Philips Customer Care Center number listed below.

• Local Standard
Warranty Period

• Depend on
different Regions

**Proof of original purchase and extended warranty purchase required.

Contact Information for WESTERN EUROPE region:

Country CSP Hotline Number Price Opening hours

Austria RTS [phone] € 0.07 Mon to Fri : 9am - 6pm

Belgium Ecare [phone] € 0.06 Mon to Fri : 9am - 6pm

Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm

Denmark Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm

Finland Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm

France Mainteq [phone] € 0.09 Mon to Fri : 9am - 6pm

Germany RTS [phone] € 0.09 Mon to Fri : 9am - 6pm

Greece Alman [phone] Free of charge Mon to Fri : 9am - 6pm

Ireland Celestica [phone] Local call tariff Mon to Fri : 8am - 5pm

Italy Anovo Italy [phone] € 0.08 € 0.08 Mon to Fri : 9am - 6pm

Luxembourg Ecare [phone] Local call tariff Mon to Fri : 9am - 6pm

Netherlands Ecare [phone] € 0.10 Mon to Fri : 9am - 6pm

Norway Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm

• Extended Warranty Period • Total Warranty Period

• + 1 Year • Local Standard warranty period +1

• + 2 Years • Local Standard warranty period +2

• + 3 Years • Local Standard warranty period +3

19

8. Customer care and warranty

Poland MSI [phone] Local call tariff Mon to Fri : 9am - 6pm

Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm

Spain Mainteq [phone] € 0.10 Mon to Fri : 9am - 6pm

Sweden Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm

Switzerland ANOVO CH [phone] Local call tariff Mon to Fri : 9am - 6pm

United Kingdom Celestica [phone] Local call tariff Mon to Fri : 8am - 5pm

20

8. Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country Call center CSP Consumer care number

Belarus N/A IBA

[phone]
[phone]

Bulgaria N/A LAN Ser vice [phone]

Croatia N/A MR Service Ltd [phone]

Czech Rep. N/A Asuppor t 420 272 188 300

Estonia N/A FUJITSU

[phone](General)
[phone](workshop)

Georgia N/A Esabi [phone]

Hungary N/A Pro Service

[phone](General)
[phone](For AOC&Philips only)

Kazakhstan N/A Classic Service I.I.c. [phone]

Latvia N/A ServiceNet LV

Lithuania N/A UAB Servicenet

[phone]
[phone]

[phone](general)
[phone] (for Philips)

Macedonia N/A AMC [phone]

Moldova N/A Comel [phone]

Romania N/A Skin [phone]

Russia N/A CPS [phone]

Serbia&Montenegro N/A Kim Tec d.o.o. [phone]

Slovakia N/A Datalan Ser vice [phone]

Slovenia N/A PC H.and [phone]

the republic of Belarus N/A Ser viceBy + 375 17 284 0203

Turkey N/A Tecpro [phone]

Ukraine

N/A Topaz [phone]

N/A Comel [phone]

Contact Information for LATIN AMERICA region:

Country Call center Consumer care number

Brazil

Argentina 0800 3330 856

Vermont

0800-7254101

21

8. Customer care and warranty

Contact Information for China:

Country Call center Consumer care number

China PCCW Limited 4008 800 008

Contact Information for NORTH AMERICA :

Country Call center Consumer care number

U.S.A. EPI - e-center [phone]

Canada EPI - e-center [phone]

Contact Information for APMEA region:

Country ASP Consumer care number Opening hours

Australia

AGOS NETWORK
PTY LTD

1300 360 386 Mon.~Fri. 9:00am-5:30pm

New Zealand Visual Group Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm

Hong Kong:
Hong Kong
Macau

Company: Smart Pixels
Technology Ltd.

Tel: [phone]

Macau:

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

Tel: [phone]

India

REDINGTON INDIA
LTD

PT. CORMIC

Indonesia

SERVISINDO
PERKASA

Korea Alphascan Displays, Inc 1661-5003

Malaysia R-Logic Sdn Bhd [phone]

Tel: [phone]

SMS: PHILIPS to 56677

[phone]

(Customer Hotline)

[phone]

(Customer Hotline)

Mon.~Fri. 9:00am-5:30pm

Mon.~Thu. 08:30-12:00; 13:00­17:30
Fri. 08:30-11:30; 13:00-17:30"

Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm

Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am

Pakistan TVONICS Pakistan [phone] Sun.~Thu. 10:00am-6:00pm

Singapore

Philips Singapore Pte
Ltd (Philips Consumer
Care Center)

(65) 6882 3966

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

Taiwan FETEC .CO 0800-231-099 Mon.~Fri. 09:00 - 18:00

Thailand

South Africa

Axis Computer System
Co., Ltd.

Computer Repair
Technologies

[phone] Mon.~Fri. 08:30am~05:30pm

011 262 3586 Mon.~ Fri. 08:00am~05:00pm

Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00

22

8. Customer care and warranty

Vietnam

Philippines

Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan

Uzbekistan

Turkmenistan

Japan

FPT Service Informatic
Company Ltd. - Ho Chi
Minh City Branch

EA Global Supply
Chain Solutions ,Inc.

Firebird service centre

Soniko Plus Private
Enterprise Ltd

Technostar Ser vice
Centre

フィリップスモニター

・

サポートセンター

[phone]

Ho Chi Minh City

+84 5113.562666

Danang City

+84 5113.562666

Can tho Province

[phone]; 6359456 Mon.~Fri. 8:30am~5:30pm

[phone] Sun.~Thu. 09:00 - 18:00

[phone] Mon.~Fri. 09:00 - 18:00

+(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00

0120-060-530 Mon.~Fri. 10:00 - 17:00

Mon.~Fri. 8:00-12:00, 13:30-17:30
Sat. 8:00-12:00

23

9. Troubleshooting & FAQs

9. Troubleshooting & FAQs

9.1 Troubleshooting

This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.

• First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.

No Picture (Power LED is White)

• Make sure the computer is turned on.

• Make sure the signal cable is properly

connected to your computer.

• Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.

• The Energy Saving feature may be activated

Screen says

satisfactory, you can do manual adjustments
via the OSD menu.

Note

The Auto Function is not applicable in DVI­Digital mode as it is not necessary.

Visible signs of smoke or sparks

• Do not perform any troubleshooting steps

• Disconnect the monitor from mains power

source immediately for safety

• Contact with Philips customer service

representative immediately.

Imaging Problems

Image is not centered

• Adjust the image position using the “Auto”

function in OSD Main Controls.

• Adjust the image position using the Phase/

Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Image vibrates on the screen

• Check that the signal cable is properly

securely connected to the graphics board
or PC.

Verticalickerappears

Attention

Check cable connection

• Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).

• Check to see if the monitor cable has bent
pins.

• Make sure the computer is turned on.

AUTO button doesn't function

• The auto function is applicable only in
VGA-Analog mode. If the result is not

• Adjust the image using the “Auto” function
in OSD Main Controls.

• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Horizontalickerappears

• Adjust the image using the “Auto” function
in OSD Main Controls.

24

9. Troubleshooting & FAQs

• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Image appears blurred, indistinct or too dark

• Adjust the contrast and brightness on
On-Screen Display.

An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.

• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn­in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in monitor panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.

• Always activate a moving screen saver
program when you leave your monitor
unattended.

• Always activate a periodic screen refresh
application if your monitor will display
unchanging static content.

• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.

Image appears distorted. Text is fuzzy or
blurred.

• Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.

Green, red, blue, dark, and white dots appears
on the screen

• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.

The "power on" light is too strong and is
disturbing

• You can adjust “power on” light using the
power LED Setup in OSD main Controls.

Audio problem

No sound

• Check if audio cable is connected to PC
and monitor correctly.

• Ensure audio is not muted. Press OSD
“Menu”, select “Audio” then “Mute”. Check
it on “Off” position.

• Press “Volume” in OSD main control to
adjust the volume.

USB problem

USB peripherals are not working

• Check if USB upstream cable is connected
to your monitor correctly.

• Turn your monitor OFF and ON once
again. You may need to install/reinstall USB
drivers in your PC and ensure hub is active.

• Reconnect your USB peripherals.

For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.

9.2 General FAQs

Q1: When I install my monitor what should

I do if the screen shows 'Cannot
display this video mode'?

Ans.: Recommended resolution for this

monitor: 1920 x 1080 @ 60 Hz.

• Unplug all cables, then connect your PC to
the monitor that you used previously.

• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 1920 x
1080 pixels.

25

9. Troubleshooting & FAQs

• Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.

• Restart your computer and repeat step 2
and 3 to verify that your PC is set at 1920
x 1080 @ 60 Hz.

• Shut down your computer, disconnect your
old monitor and reconnect your Philips
monitor.

• Turn on your monitor and then turn on
your PC.

Q2: What is the recommended refresh

rate for monitor?

Ans.: Recommended refresh rate in monitors

is 60 Hz, In case of any disturbance on
screen, you can set it up to 75 Hz to
see if that removes the disturbance.

Q3: Whatarethe.infand.icmlesonthe

CD-ROM? How do I install the drivers
(.inf and .icm)?

Ans.: These are the driver les for your

monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor

drivers (.inf and .icm les) or a driver
disk when you rst install your monitor.

Follow the instructions to insert the
companion CD-ROM included in this
package. Monitor drivers (.inf and .icm

les) will be installed automatically.

Q4: How do I adjust the resolution?

Ans.: Your video card/graphic driver and

monitor together determine the
available resolutions. You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".

Q5: What if I get lost when I am making

monitor adjustments via OSD?

Ans.: Simply press the OK button, then select

'Reset' to recall all of the original factory
settings.

Q6: Is the monitor screen resistant to

scratches?

Ans.: In general it is recommended that

the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects. When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.

Q7: How should I clean the monitor

surface?

Ans.: For normal cleaning, use a clean, soft

cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.

Q8: Can I change the color setting of my

monitor?

Ans.: Yes, you can change your color setting

through OSD control as the following
procedures:

• Press "OK" to show the OSD (On Screen
Display) menu

• Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.

1. Color Temperature: The six settings are

5000K, 6500K, 7500K, 8200K, 9300K
and 11500K. With settings in the 5000K
range the panel appears "warm, with a
red-white color tone", while a 11500K
temperature yields "cool, bluewhite
toning".

2. sRGB: This is a standard setting for

ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc).

3. User Dene: The user can choose his/

her preference color setting by adjusting
red, green blue color.

26

9. Troubleshooting & FAQs

Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.

Q9: Can I connect my monitor to any PC,

workstation or Mac?

Ans.: Yes. All Philips monitors are fully

compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.

Q10: Are Philips monitors Plug-and-Play?

Ans.: Yes, the monitors are Plug-and-Play

compatible with Windows 7/Vista/XP/
NT, Mac OSX, Linux

Q11: What is Image Sticking, or Image Burn-

in, or After Image, or Ghost Image in
monitor panels?

Ans.: Uninterrupted display of still or static

images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging",
on your screen. "Burn-in", "after­imaging", or "ghost imaging" is a well­known phenomenon in monitor panel
technology. In most cases, the "burned
in" or "atter-imaging" or "ghost imaging"
will disappear gradually over a period of
time after the power has been switched
off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen
refresh application if your monitor will
display unchanging static content.

Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.

Q12: Why is my Display not showing

sharp text, and is displaying jagged

characters?

Ans.: Your monitor works best at its native

resolution of 1920 x 1080 @ 60 Hz. For
best display, please use this resolution.

27

© 2013 Koninklijke Philips N.V. All rights reserved.

Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.

Specicationsaresubjecttochangewithoutnotice.

Version: M4271PE2T