WARNING: Use of controls, adjustments or procedures other than
those specified in this documentation may result in exposure to shock,
electrical hazards and/or mechanical hazards.
Read and follow these instructions when connecting and using your computer monitor:
Operation:
● Keep the monitor out of direct sunlight and away from stoves or any other heat source.
● Remove any object that could fall into ventilation holes or prevent proper cooling of the
monitor’s electronics.
● Do not block the ventilation holes on the cabinet.
● When positioning the monitor, make sure the power plug and outlet are easily accessible.
● If turning off the monitor by detaching the power cable or DC power cord, wait for 6
seconds before attaching the power cable or DC power cord for normal operation.
● Please use approved power cord provided by Philips all the time. If your power cord is
missing, please contact with your local service center. (Please refer to Customer Care
Consumer Information Center)
● Do not subject the LCD monitor to severe vibration or high impact conditions during
operation.
● Do not knock or drop the monitor during operation or transportation.
Maintenance:
● To protect your display from possible damage, do not put excessive pressure on the LCD
panel. When moving your monitor, grasp the frame to lift; do not lift the monitor by
placing your hand or fingers on the LCD panel.
● Unplug the monitor if you are not going to use it for an extensive period of time.
● Unplug the monitor if you need to clean it with a slightly damp cloth. The screen may be
wiped with a dry cloth when the power is off. However, never use organic solvent, such
as, alcohol, or ammonia-based liquids to clean your monitor.
● To avoid the risk of shock or permanent damage to the set, do not expose the monitor to
dust, rain, water, or excessive moisture environment.
● If your monitor gets wet, wipe it with dry cloth as soon as possible.
● If foreign substance or water gets in your monitor, please turn the power off immediately
and disconnect the power cord. Then, remove the foreign substance or water, and send
it to the maintenance center.
● Do not store or use the LCD monitor in locations exposed to heat, direct sunlight or
● IMPORTANT: Always activate a moving screen saver program when you leave your
monitor unattended. Always activate a periodic screen refresh application if your LCD
monitor will display unchanging static content. Uninterrupted display of still or static
images over an extended period may cause “burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen. "Burn-in", "after-imaging", or "ghost imaging" is a wellknown phenomenon in LCD panel technology. In most cases, the “burned in” or “afterimaging” or “ghost imaging” will disappear gradually over a period of time after the power
has been switched off.
WARNING: Severe” burn-in” or “after-image” or “ghost image” symptoms will not
disappear and cannot be repaired. The damage mentioned above is not covered under
your warranty.
Service:
● The casing cover should be opened only by qualified service personnel.
● If there is any need for any document for repair or integration, please contact with your
local service center. (please refer to the chapter of "Consumer Information Center")
● For transportation information, please refer to "Physical Specifications".
● Do not leave your monitor in a car/trunk under direct sun light.
Consult a service technician if the monitor does not operate normally, or you are
not sure what procedure to take when the operating instructions given in this
manual have been followed.
When I install my monitor what should I do if the screen shows 'Cannot display this
video mode'?
A: Recommended resolution for Philips 23.6 ": 1920x1080 @60Hz.
1. Unplug all cables, then connect your PC to the monitor that you used
previously.
2. In the Windows Start Menu, select Settings/Control Panel. In the Control Panel
Window, select the Display icon. Inside the Display Control Panel, select the
'Settings' tab. Under the setting tab, in box labeled 'desktop area', move the
slidebar to 1920x1080 pixels (23.6").
3. Open 'Advanced Properties' and set the Refresh Rate to 60Hz, then click OK.
4. Restart your computer and repeat step 2 and 3 to verify that your PC is set at
1920x1080@60Hz (23.6").
5. Shut down your computer, disconnect your old monitor and reconnect your
Philips LCD monitor.
6. Turn on your monitor and then turn on your PC.
Q2: What does the recommended refresh rate for LCD monitor?
A:Recommended refresh rate in LCD monitors is 60Hz, In case of any disturbance
on screen, you can set it up to 75Hz to see if that removes the disturbance.
Q3: What are the .inf and .icm files on the CD-ROM? How do I install the drivers (.inf and .
icm)?
A: These are the driver files for your monitor. Follow the instructions in your user
manual to install the drivers. Your computer may ask you for monitor drivers (.inf and .
icm files) or a driver disk when you first install your monitor. Follow the instructions to
insert the ( companion CD-ROM) included in this package. Monitor drivers (.inf and .
icm files) will be installed automatically.
A: Your video card/graphic driver and monitor together determine the available
resolutions. You can select the desired resolution under Windows® Control Panel
with the "Display properties"
.
Q5: What if I get lost when I am making monitor adjustments?
A: Simply press the OK button, then select 'Reset' to recall all of the original factory
settings.
Q6: Will the LCD screen be resistant to scratches?
A: In general it is recommended that the panel surface is not subjected to excessive
shocks and is protected from sharp or blunt objects. When handling the monitor,
make sure that there is no pressure or force applied to the panel surface side. This
may affect your warranty conditions.
Q7: How should I clean the LCD surface?
A: For normal cleaning, use a clean, soft cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone,
hexane, etc.
Q8:Can I change the color setting of my monitor?
A:Yes, you can change your color setting through OSD control as the following
procedures,
1. Press "OK" to show the OSD (On Screen Display) menu
2. Press "Down Arrow" to select the option "Color" then press "OK" to enter color
setting, there are three settings as below.
a. Color Temperature; The six settings are 6500K, 9300K 11500K.
b. sRGB; this is a standard setting for ensuring correct exchange of colors
between different device (e.g. digital cameras, monitors, printers, scanners,
etc)
c. User Define; the user can choose his/her preference color setting by
adjusting red, green blue color.
*A measurement of the color of light radiated by an object while it is being heated.
This measurement is expressed in terms of absolute scale, (degrees Kelvin). Lower
Kevin temperatures such as 2004K are red; higher temperatures such as 9300K are
blue. Neutral temperature is white, at 6504K.
Q9: Can the Philips LCD Monitor be mounted on the wall?
A: Yes. Philips LCD monitors have this optional feature. For standard VESA mount
holes on the rear cover allows the user to mount the Philips monitor on most of the
VESA standard arms or accessories. We recommend to contact your Philips sales
representative for more information.
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Compatibility with other Peripherals
Q10:
Can I connect my LCD monitor to any PC, workstation or Mac?
A: Yes. All Philips LCD monitors are fully compatible with standard PCs, Macs and
workstations. You may need a cable adapter to connect the monitor to your Mac
system. Please contact your Philips sales representative for more information.
Q11: Are Philips LCD monitors Plug-and-Play?
A: Yes, the monitors are Plug-and-Play compatible with Windows® 95, 98, 2000, XP,
A: Currently, the IPS type panels offer the best Contrast Ratio, compared to MVA, or
PVA technologies. TN panels have improved over the years, but still cannot match
the Contrast Ratio offered by IPS panel.
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Ergonomics, Ecology and Safety Standards
Q13:
What is Image Sticking, or Image Burn-in, or After Image, or Ghost Image in LCD
panels?
A: Uninterrupted display of still or static images over an extended period may cause
"burn in", also known as "after-imaging" or "ghost imaging", on your screen. "Burn-in",
"after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel
technology. In most cases, the "burned in" or "atter-imaging" or "ghost imaging" will
disappear gradually over a period of time after the power has been switched off.
Always activate a moving screen saver program when you leave your monitor
unattended.
Always activate a periodic screen refresh application if your LCD monitor will display
unchanging static content.
WARNING: Severe"burn-in" or "after-image" or "ghost image" symptoms will not
disappear and cannot be repaired. The damage mentioned above is not covered
under your warranty.
Q14:
Why is my Display not showing sharp text, and is displaying jagged characters?
A: Your LCD monitor works best at its native resolution of 1920x1080@60Hz. For
This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these
solutions, contact Philips customer service representative.
Common Problems
Having this problemCheck these items
No Picture
(Power LED not lit)
● Make sure the power cord is plugged into the power outlet
and into the back of the monitor.
● First, ensure that the power button on the front of the monitor
is in the OFF position, then press it to the ON position.
No Picture
(Power LED is White)
● Make sure the computer is turned on.
● Make sure the signal cable is properly connected to your
computer.
● make sure the monitor cable has no bent pins on the connect
side. If yes, repair or replace the cable.
● The Energy Saving feature may be activated
Screen says
● Make sure the monitor cable is properly connected to your
computer. (Also refer to the Quick Set-Up Guide).
● Check to see if the monitor cable has bent pins.
● Make sure the computer is turned on.
AUTO button doesn't function in VGA
mode
● The auto function is applicable only in VGA-Analog mode. If
the result is not satisfactory, you can do manual adjustments
via the OSD menu. Note that the Auto Function is not
applicable in DVI-Digital mode as it is not necessary.
Imaging Problems
Image is not centered
● Press the Auto button.
● Adjust the image position using the Phase/Clock of Setup in
● Check that the signal cable is properly securely connected to
the graphics board or PC.
Vertical flicker appears
● Press the Auto button.
● Eliminate the vertical bars using the Phase/Clock of Setup in
OSD Main Controls.
Horizontal flicker appears
● Press the Auto button.
● Eliminate the vertical bars using the Phase/Clock of Setup in
OSD Main Controls.
image appears blurred, indistinct or too
dark
● Adjust the contrast and brightness on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
● Uninterrupted display of still or static images over an
extended period may cause " burn in", also known as "afterimaging " or "ghost imaging", on your screen. "Burn-in", "afterimaging", or "ghost imaging" is a well-known phenomenon in
LCD panel technology. In most cases, the "burned in" or
"after-imaging" or "ghost imaging" will disappear gradually
over a period of time after the power has been switched off.
● Always activate a moving screen saver program when you
leave your monitor unattended.
● Always activate a periodic screen refresh application if your
LCD monitor will display unchanging static content.
Image appears distorted. Text is fuzzy
or blurred.
● Set the PC’s display resolution to the same mode as
monitor’s recommended screen native resolution.
Green, red, blue, dark, and white dots
appears on the screen
● The remaining dots are normal characteristic of the liquid
crystal used in today’s technology, Pls refer the pixel policy
• Federal Communications
Commission (FCC) Notice (U.S.
Only)
•
FCC Declaration of Conformity
c Commission Federale de la
Communication (FCC Declaration)
• EN 55022 Compliance (Czech
Republic Only)
• Polish Center for Testing and
Certification Notice
• North Europe (Nordic Countries)
Information
• BSMI Notice (Taiwan Only)
•
Ergonomie Hinweis (nur
Deutschland)
• Philips End-of-Life Disposal
•
China RoHS
• Lead-free Product
• Troubleshooting
• Other Related Information
•
Frequently Asked Questions (FAQs)
Regulatory Information
*available for selective models
Recycling Information for Customers
There is currently a system of recycling up and running in the European countries, such as The
Netherlands, Belgium, Norway, Sweden and Denmark.
In Asia Pacific, Taiwan, the products can be taken back by Environment Protection Administration (EPA)
to follow the IT product recycling management process, detail can be found in web site www.epa.gov.tw
The monitor contains parts that could cause damage to the nature environment. Therefore, it is vital that the
monitor is recycled at the end of its life cycle.
For help and service, please contact Consumers Information Center or F1rst Choice Contact Information
Center in each country.
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Waste Electrical and Electronic Equipment-WEEE
Attention users in European Union private households
This marking on the product or on its packaging illustrates that, under European Directive
2002/96/EC governing used electrical and electronic appliances, this product may not be disposed of
with normal household waste. You are responsible for disposal of this equipment through a designated
waste electrical and electronic equipment collection. To determine the locations for dropping off such
waste electrical and electronic, contact your local government office, the waste disposal organization that
serves your household or the store at which you purchased the product.
Attention users in United States:
Like all LCD products, this set contains a lamp with Mercury. Please dispose of according to all Local,
State and Federal laws. For the disposal or recyciing information, contact www.mygreenelectronics.com
EPEAT
“The EPEAT (Electronic Product Environmental Assessment Tool) program evaluates computer
desktops, laptops, and monitors based on 51 environmental criteria developed through an extensive
stakeholder consensus process supported by US EPA.
EPEAT system helps purchasers in the public and private sectors evaluate, compare and select desktop
computers, notebooks and monitors based on their environmental attributes. EPEAT also provides a
clear and consistent set of performance criteria for the design of products, and provides an opportunity
for manufacturers to secure market recognition for efforts to reduce the environmental impact of its
products.”
Benefits of EPEAT
Reduce use of primary materials
Reduce use of toxic materials
Avoid the disposal of hazardous waste
EPEAT’S requirement that all registered products meet ENERGY STAR’s energy efficiency
specifications, means that these products will consume less energy throughout their life.
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ROHS is a European Directive aiming to control the use of certain hazardous substances in the
production of new electrical and electronic equipment. Philips has completely eliminated four of six
RoHS-banned substances form its products by 1998-eight full years before compliance was required and
has lowered usage of the remaining substances significantly below the mandated levels.
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CE Declaration of Conformity
This product is in conformity with the following standards
- EN60950-1:2001 (Safety requirement of Information Technology Equipment)
- EN55022:2006 (Radio Disturbance requirement of Information Technology Equipment)
- EN55024:1998 (Immunity requirement of Information Technology Equipment)
- EN61000-3-2:2006 (Limits for Harmonic Current Emission)
- EN61000-3-3:1995 (Limitation of Voltage Fluctuation and Flicker)
following provisions of directives applicable
- 2006/95/EC (Low Voltage Directive)
- 2004/108/EC (EMC Directive)
and is produced by a manufacturing organization on ISO9000 level.
The product also comply with the following standards
- ISO13406-2 (Ergonomic requirement for Flat Panel Display)
- GS EK1-2000 (GS specification)
- prEN50279:1998 (Low Frequency Electric and Magnetic fields for Visual Display)
- MPR-II (MPR:1990:8/1990:10 Low Frequency Electric and Magnetic fields)
- TCO'03, TCO Displays 5.0 (Requirement for Environment Labelling of Ergonomics, Energy, Ecology
and Emission, TCO: TCO: TCO: Swedish Confederation of Professional Employees) for TCO versions
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Energy Star Declaration
This monitor is equipped with a function for saving energy which supports the VESA DPM
standard. This means that the monitor must be connected to a computer which supports VESA
DPM. Time settings are adjusted from the system unit by software.
VESA StateLED IndicatorPower Consumption
Normal operationON (Active) White< 33.5 W (typ.)
Power Saving
Alternative 2
One step
SleepWhite< 0.8 W (typ.)
Switch OffOff< 0.8 W (typ.)
As an ENERGY STAR® Partner, we have determined that this product meets the
ENERGY STAR® guidelines for energy efficiency.
We recommend you switch off the monitor when it is not in use for a long time.
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Federal Communications Commission (FCC) Notice (U.S. Only)
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and receiver.
● Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
● Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a
computer device.
To prevent damage which may result in fire or shock hazard, do not expose this appliance to rain or
excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT REGULATIONS.
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FCC Declaration of Conformity
Declaration of Conformity for Products Marked with FCC Logo,
United States Only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
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Commission Federale de la Communication (FCC Declaration)
Cet équipement a été testé et déclaré conforme auxlimites des appareils numériques de
class B,aux termes de l'article 15 Des règles de la FCC. Ces limites sont conçues de façon
à fourir une protection raisonnable contre les interférences nuisibles dans le cadre d'une
installation résidentielle. CET appareil produit, utilise et peut émettre des hyperfréquences
qui, si l'appareil n'est pas installé et utilisé selon les consignes données, peuvent causer
des interférences nuisibles aux communications radio. Cependant, rien ne peut garantir
l'absence d'interférences dans le cadre d'une installation particulière. Si cet appareil est la
cause d'interférences nuisibles pour la réception des signaux de radio ou de télévision, ce
qui peut être décelé en fermant l'équipement, puis en le remettant en fonction, l'utilisateur
pourrait essayer de corriger la situation en prenant les mesures suivantes:
● Réorienter ou déplacer l'antenne de réception.
● Augmenter la distance entre l'équipement et le récepteur.
● Brancher l'équipement sur un autre circuit que celui utilisé par le récepteur.
● Demander l'aide du marchand ou d'un technicien chevronné en radio/télévision.
Toutes modifications n'ayant pas reçu l'approbation des services compétents en matière de
conformité est susceptible d'interdire à l'utilisateur l'usage du présent équipement.
N'utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA.
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EN 55022 Compliance (Czech Republic Only)
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Polish Center for Testing and Certification Notice
The equipment should draw power from a socket with an attached protection circuit (a three-prong
socket). All equipment that works together (computer, monitor, printer, and so on) should have the same
power supply source.
The phasing conductor of the room's electrical installation should have a reserve short-circuit protection
device in the form of a fuse with a nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the power supply cable must be removed from the power supply
socket, which should be located near the equipment and easily accessible.
A protection mark "B" confirms that the equipment is in compliance with the protection usage
requirements of standards PN-93/T-42107 and PN-89/E-06251.
NÅR DETTE UTSTYRET PLASSERES, MÅ DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
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BSMI Notice (Taiwan Only)
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Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht den in der "Verordnung über den Schutz vor Schäden
durch Röntgenstrahlen" festgelegten Vorschriften.
Auf der Rückwand des Gerätes befindet sich ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften über die Bauart von Störstrahlern nach Anlage III ¤ 5 Abs.
4 der Röntgenverordnung erfüllt sind.
Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht, ist darauf zu achten, daß
1. Reparaturen nur durch Fachpersonal durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine bauartgleiche eingebaut wird.
Aus ergonomischen Gründen wird empfohlen, die Grundfarben Blau und Rot nicht auf dunklem
Untergrund zu verwenden (schlechte Lesbarkeit und erhöhte Augenbelastung bei zu geringem
Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel nach DIN 45 635 beträgt 70dB (A) oder weniger.
ACHTUNG: BEIM AUFSTELLEN DIESES GERÄTES DARAUF ACHTEN, DAß
NETZSTECKER UND NETZKABELANSCHLUß LEICHT ZUGÄNGLICH SIND.
Your new monitor contains materials that can be recycled and reused. Specialized companies can
recycle your product to increase the amount of reusable materials and to minimize the amount to be
disposed of.
Please find out about the local regulations on how to dispose of your old monitor from your sales
representative.
(For customers in Canada and U.S.A.)
This product may contain lead and/or mercury. Dispose of in accordance to local-state and federal
regulations.
For additional information on recycling contact www.eia.org (Consumer Education Initiative)
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China RoHS
The People's Republic of China released a regulation called "Management Methods for Controlling
Pollution by Electronic Information Products" or commonly referred to as China RoHS. All products
including CRT and LCD monitor which are produced and sold for China market have to meet China
RoHS request.
Lead free display promotes environmentally sound recovery and disposal of waste from
electrical and electronic equipment. Toxic substances like Lead has been eliminated and
compliance with European community’s stringent RoHs directive mandating restrictions on
hazardous substances in electrical and electronic equipment have been adhered to in
order to make Philips monitors safe to use throughout its life cycle.
This electronic user's guide is intended for anyone who uses the Philips LCD Monitor. It
describes the LCD monitor's features, setup, operation and other important information. Its
contents are identical to the information in our printed version.
It includes the following sections:
● Safety and Troubleshooting Information provides tips and solutions for common problems
as well as other related information you may need.
● About This Electronic User's Manual gives an overview of information included, along with
notation icon descriptions and other documentation for your reference.
● Product Information gives an overview of the monitor's features as well as the technical
specifications for this monitor.
● Installing Your Monitor describes the initial setup process and gives an overview of how to
use the monitor.
● On-Screen Display provides information on adjusting the settings on your monitor.
● Customer Care and Warranty contains a list of worldwide Philips Consumer Information
Centers along with help desk phone numbers and information on the warranty applicable
to your product.
● Glossary defines technical terms.
● Download and Print Option transfers this entire manual to your hard drive for easy
reference.
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Notational Descriptions
The following subsections describe notational conventions used in this document.
Throughout this guide, blocks of text may be accompanied by an icon and printed in bold or italic
type. These blocks contain notes, cautions or warnings. They are used as follows:
NOTE: This icon indicates important information and tips that help you make
better use of your computer system.
CAUTION: This icon indicates information that tells you how to avoid either
potential damage to hardware or loss of data.
WARNING: This icon indicates the potential for bodily harm and tells you how
to avoid the problem.
Some warnings may appear in alternate formats and may not be accompanied by an icon. In
such cases, the specific presentation of the warning is mandated by the relevant regulatory
authority.
Congratulations on your purchase and welcome to Philips. To fully benefit from the support that Philips offers, register
your product at. www.philips.com/welcome
SmartContrast
What is it?
Unique technology that dynamically analyzes displayed content and automatically optimizes a LCD monitor's contrast
ratio for maximum visual clarity and viewing enjoyment, stepping up backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and viewing comfort for every type of content. SmartContrast dynamically controls
contrast and adjusts backlighting for clear, crisp, bright gaming and video images or displays clear, readable text for
office work. By reducing your monitor's power consumption, you save on energy costs and extend the lifetime of your
monitor.
How does it work?
When you active SmartContrast which will analysis the content you are displaying in real time to adjust colors and
control backlight intensity. This function can obviously enhance contrast in dynamic for more entertainment fun when
viewing videos or playing games.
-For 244E1
1920 x 1080 at 60 Hz (digital input)
1920 x 1080 at 60 Hz (analog input)
15 factory preset modes:
H. freq (kHz)ResolutionV. freq (Hz)
31.469720*40070.087
31.469640*48059.940
35.000640*48067.000
37.500640*48075.000
35.156800*60056.250
37.879800*60060.317
46.875800*60075.00
48.3631024*76860.004
60.0231024*76875.029
63.9811280*102460.020
79.9761280*102475.025
66.5871920*108060.000
67.5001920*108060.000
65.2901680*105060.000
64.6741680*105060.000
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Automatic Power Saving
If you have VESA DPM compliance display card or software installed in your PC, the monitor can automatically reduce
its power consumption when not in use. If an input from a keyboard, mouse or other input device is detected, the
monitor will 'wake up' automatically. The following table shows the power consumption and signaling of this automatic
power saving feature:
Philips strives to deliver the highest quality products. We use some of the industry's most advanced
manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on
the TFT LCD panels used in flat panel monitors are sometimes unavoidable. No manufacturer can
guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with
an unacceptable number of defects will be repaired or replaced under warranty. This notice explains
the different types of pixel defects and defines acceptable defect levels for each type. In order to
qualify for repair or replacement under warranty, the number of pixel defects on a TFT LCD panel
must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a 23.6
" XGA monitor may be defective. Furthermore, Philips sets even higher quality standards for certain
types or combinations of pixel defects that are more noticeable than others. This policy is valid
worldwide.
Pixels and Sub pixels
A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and
blue. Many pixels together form an image. When all sub pixels of a pixel are lit, the three colored sub
pixels together appear as a single white pixel. When all are dark, the three colored sub pixels together
appear as a single black pixel. Other combinations of lit and dark sub pixels appear as single pixels of
other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen in different ways. There are two categories of pixel
defects and several types of sub pixel defects within each category.
Bright Dot Defects Bright dot defects appear as pixels or sub pixels that are always lit or 'on'. That is,
a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern.
There are the types of bright dot defects:
One lit red, green or blue sub
pixel
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Three adjacent lit sub pixels
(one white pixel)
A red or blue bright dot must be more than 50 percent brighter than neighboring dots
while a green bright dot is 30 percent brighter than neighboring dots.
Black Dot Defects Black dot defects appear as pixels or sub pixels that are always dark or 'off'. That
is, a dark dot is a sub-pixel that stands out on the screen when the monitor displays a light pattern.
These are the types of black dot defects:
One dark sub pixelTwo or three adjacent dark sub pixels
Proximity of Pixel Defects
Because pixel and sub pixels defects of the same type that are near to one another may be more
noticeable, Philips also specifies tolerances for the proximity of pixel defects.
In order to qualify for repair or replacement due to pixel defects during the warranty period, a TFT
LCD panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the
tolerances listed in the following tables.
BRIGHT DOT DEFECTSACCEPTABLE LEVEL
MODEL
244E1
1 lit subpixel3
2 adjacent lit subpixels1
3 adjacent lit subpixels (one white pixel)0
Distance between two bright dot defects*>15mm
Total bright dot defects of all types3
BLACK DOT DEFECTSACCEPTABLE LEVEL
MODEL
244E1
1 dark subpixel5 or fewer
2 adjacent dark subpixels2 or fewer
3 adjacent dark subpixels0
Distance between two black dot defects*>15mm
Total black dot defects of all types5 or fewer
TOTAL DOT DEFECTSACCEPTABLE LEVEL
MODEL
244E1
Total bright or black dot defects of all types5 or fewer
SmartControl II is monitor-based software with an easy-to-use on-screen graphic interface that guides you through finetuning resolution, color calibration and other display settings including brightness, contrast, clock & phase, position, RGB,
white point and - on models with onboard speakers - volume adjustments.
System support and requirement:
1. Sytem support: 2000, XP, NT 4.0, XP 64 Edition, Vista 32/64. IE Support 6.0/7.0.
Options>Preferences - Will only be active when selecting Preferences from the drop-down Options menu. On a nonsupported display capable of DDC/CI, only the Help and Options tabs are available.
1. Displays current preference settings.
2. A checked box enables the feature. The check box is a toggle.
3. Enable Context Menu on desktop is checked (On) by default. Enable Context menu displays SmartControl II selections for
Select Preset and Tune Display in the desktop right-click context menu. Disabled removes SmartControl II from the right click
context menu.
4. Enable Task Tray icon is checked (On) by default. Enable context menu shows the task tray menu for SmartControl II. A right
click on the task tray icon displays the menu options for Help, Technical Support. Check for Upgrade, About, and Exit. When
Enable task tray menu is disabled, the task tray icon will only display EXIT.
5. Run at Startup is checked (On) by default. When disabled, SmartControl II will not launch at start or be in the task tray. The
only way to launch SmartControll II is either from the desktop short cut or from the program file. Any preset set to run at
startup will not load when this box is unchecked (Disabled).
6. Enable transparency mode (Vista, XP, and 2k only). Default is 0% Opaque.
Options>Input - Will only be active when selecting Input from the drop-down Options menu. On a non-supported display
capable of DDC/CI, only the Help and Options tabs are available. All other SmartControl II tabs are not available.
1. Display the Source instruction pane and current input source setting.
2. On single input displays, this pane will not be visible.
Options>Auto - Will only be active when selecting Volume from the drop-down Options menu.
On a non-supported display capable of DDC/CI, only the Help and Options tabs are available.
Help>User Manual - Will only be active when selecting User Manual from the drop-down Help menu. On a non-supported
display capable of DDC/CI, only the Help and Options tabs are available.
Help>Version - Will only be active when selecting Version from the drop- down Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options tabs are available.
The Context Sensitive menu is Enabled by default. If Enable Context Menu has been checked in the Options>Preferences pane,
then the menu will be visible.
The Context Menu has four entries:
1. SmartControll II - When selected the About Screen is displayed.
2. Select Preset - Provides a hierarchical menu of saved presets for immediate use. A check mark shows the currently selected
preset. Facoty Preset can also be called from the drop down menu.
3. Tune Display - Opens the SmartControl II control panel.
4. Fly off for SmartImage - Check current settings, Off, Office Work, ImageViewing, Entertainment, Economy.
The task tray menu can be displayed by right-clicking on the SmartControl II icon from the task tray. Left Click will launch the
application.
The task tray has five entries:
1. Help - Access to User Manual file: opnes User Manual file using the default browser window.
2. Technical Support - displays the tech support page.
3. Check for Update - takes the user to PDI Landing and checks the user's version against the most current available.
4. About - Displays detailed reference information: product version, release information, and product name.
5. Exit - Close SmartControll II. To run SmartControll II again either select SmartControll II from Program menu, double-click the
desktop PC icon or restart the system.
Task Tray Menu Disabled
When the Task Tray is disabled in the preference folder, only the EXIT selection is available. To completely remove SmartControll II
from the task tray, disable Run at Startup in Options>Preferences.
Q1. I change the monitor on a PC to a different one and the SmartControl becomes un-usable, what do I do?
A. Restart your PC and see if SmartControl can work. Otherwise, you will need to remove and re-install SmartControl to ensure
proper driver is installed.
Q2. The SmartControl functions well at the beginning, but it is not workable, what can I do?
A. If the following actions were executed, the monitor driver may need to be re-installed.
● Change video graphic adapter to another one
● Update video driver
● Activities on OS, such as service pack or patch
● Run Windows Update and updated monitor and/or video driver
● Windows was booted with the monitor power off or disconnected.
To find out, please right click My Computer and click on Properties->Hardware-> Device Manager.
If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl and re-install it.
Q3. After installing SmartControl, when clicking on SmartControl tab, nothing shows up after a while or a failure message shows,
what happened?
A. It might be your graphic adaptor is not compatible with the SmartControl. If your graphic adaptor is one of the above mentioned
brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove
SmartControl, and re-install it once more.
If it is still not working, we are sorry that the graphic adaptor is not supported. Please pay attention to Philips’ web site for any
updated SmartControl driver available.
Q4. When I click on Product Information, only partial information is shown, what happened?
A. It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to
download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove
SmartControl, and re-install it once more.
Q5. I forgot my PIN for Theft Deterrence Function. How can I do?
A. Please contact IT manager or Philips Service Center.
Q6. In a monitor with the Smartlmage feature, the sRGB scheme of color temperature function in SmartControl is not responding,
why?
A. When Smartlmage is enabled, the sRGB scheme is disabled automatically. To use sRGB, you need to disable Smartlmage with
You can remove the monitor body from the base and mount it on a wall, the commercial available arm with
VESA standard hole (100x100mm)or Philips optional Super Ergo Base (for selective model).
Remove the base
Place the monitor face on a safe surface, push down on the release button and pull the base stand away
from the monitor body.
Use the information file ( .inf) for Windows® 2000/XP/Vista or later
The built-in VESA DDC2B feature in Philips Monitors supports Plug & Play requirements for
Windows® 2000/XP/Vista. This information file ( .inf) should be installed in order that your
Philips monitor can be enabled from the 'Monitor' dialog box in Windows® 2000/XP/Vista and
the Plug & Play application can be activated. The installation procedure based on Windows®
2000 , XP and Vista is specified as follows.
For Windows® 2000
1. Start Windows® 2000
2. Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.
3. Double click on the 'Display' Icon.
4. Select the 'Settings' tab then click on 'Advanced...'.
5. Select 'Monitor'
- If the 'Properties' button is inactive, it means your monitor is properly configured. Please
stop installation.
- If the 'Properties' button is active. Click on 'Properties' button. Please follow the steps
given below.
6. Click on 'Driver' and then click on 'Update Driver...' then click on the 'Next' button.
7. Select 'Display a list of the known drivers for this device so that I can choose a specific
driver', then click on 'Next' and then click on 'Have disk...'.
8. Click on the 'Browse...' button then select the appropriate drive F: ( CD-ROM Drive).
9. Click on the 'Open' button, then click on the 'OK' button.
10. Select your monitor model and click on the 'Next' button.
11. Click on the 'Finish' button then the 'Close' button.
If you can see the 'Digital Signature Not Found' window, click on the 'Yes' button.
For Windows® XP
1. Start Windows® XP
2. Click on the 'Start' button and then click on 'Control Panel'.
3. Select and click on the category 'Printers and Other Hardware'
4. Click on the 'Display' Item.
5. Select the 'Settings' tab then click on the 'Advanced' button.
6. Select 'Monitor' tab
- If the 'Properties' button is inactive, it means your monitor is properly configured. Please
stop installation.
- If the 'Properties' button is active, click on 'Properties' button.
Please follow the steps below.
7. Click on the 'Driver' tab and then click on 'Update Driver...' button.
8. Select the 'Install from a list or specific location [advanced]' radio button and then click on
the 'Next' button.
9. Select the 'Don't Search. I will choose the driver to install' radio button. Then click on the
'Next' button.
10. Click on the 'Have disk...' button, then click on the 'Browse...' button and then select the
appropriate drive F: (CD-ROM Drive).
11. Click on the 'Open' button, then click the 'OK' button.
12. Select your monitor model and click on the 'Next' button.
- If you can see the 'has not passed Windows® Logo testing to verify its compatibility with
Windows® XP' message, please click on the 'Continue Anyway' button.
13. Click on the 'Finish' button then the 'Close' button.
14. Click on the 'OK' button and then the 'OK' button again to close the Display_Properties
dialog box.
For Windows® Vista
1. Start Windows® Vista
2. Click the Start button; select and click on 'Control Panel'.
3. Select and click on 'Hardware and Sound'
4. Choose 'Device Manager' and Click on 'Update device drivers'.
5. Select 'Monitor' and then right click on 'Generic PnP Monitor'.
6. Click on 'Update Driver Software'.
7. Select 'Browse my computer for driver software'.
8. Click the 'Browse'button and choose the drive in which you've placed the disk. Example:
(CD-ROM Drive:\\Lcd\PC\drivers\).
9. Click the 'Next' button.
10. Wait few minutes for installing the driver, and then click 'Close' button.
If your Windows® 2000/XP/Vista version is different or you need more detailed installation
information, please refer to your Windows® 2000/XP/Vista user's manual.
On-Screen Display (OSD) is a feature in all Philips LCD monitors. It allows an end user to adjust
screen performance or select functions of the monitors directly through an on-screen instruction
window. A user friendly on screen display interface is shown as below :
Basic and simple instruction on the control keys.
When you press the MENU/OK button on the front control of your monitor, the On-Screen Display
(OSD) Main Controls window will pop up and you can then start making adjustments to your
Below is an overall view of the structure of the On-Screen Display. You can use this as a reference
when you want to work your way around the different adjustments later on.
This monitor is designed for optimal performance at its native resolution, 1920x1080@60Hz. When
the monitor is powered on at a different resolution, an alert is displayed on screen: Use
1920x1080@60Hz for best results.
Display of the native resolution alert can be switched off from Setup in the OSD (On Screen
Display) menu.
Company Name: PHK Service Limited
Address: Flat A, 10/F., Pak Sun Building, 103 - 107 Wo Yi Hop Road, Kwai Chung, New Territories, Hong
Kong
Tel.: (852) 2610-6908 / (852) 2610-6929 for Hong Kong and (853) 2856-2277 for Macau
Fax: (852) 2485 3574 for Hong Kong and (853) 2856 1498 for Macau
E-mail: enquiry@phkservice.com.hk
Service Hours: Mon.~Sat. 09:00am~06:00pm
India
Company: REDINGTON INDIA LTD
Address: SPL Guindy House, 95 Mount Road, Chennai 600032, India
Tel: +9144-42243352/353
E-mail: aftersales@in.aocmonitor.com
Service hours: Mon.~Fri. 9:00AM~5:30PM; Sat. 9:00AM~1:00PM
Company Name: PT. Gadingsari elektronika Prima
Address: Kompleks Pinang 8, Jl. Ciputat raya No. 8F, Pondok Pinang. Jakarta
Tel: 021-750909053, 021-750909056
Fax: 021-7510982
E-mail: gepta@cbn.net.id
Service hours: Mon.~Fri. 8:30am~4:30pm; Sat. 8:30am~2:00pm
Additional service points:
1. Philips Building Jl. Buncit Raya Kav 99. Jakarta Selatan.
Phone: 021-7940040, ext 1722/1724, 98249295, 70980942
2. Jl. Tanah Abang 1 no 12S. Jakarta Pusat.
Phone: 021-3455150, 34835453
3. Rukan City Home no H31, Gading Square. Jl. Bulevar Barat. Kelapa Gading. Jakarta Utara. Phone: 02145870601, 98131424
South Korea
Company: PCS One Korea Ltd.
Address: 112-2, Banpo-dong, Seocho-ku, Seoul, 137-040, Korea
Call Center Tel: 080-600-6600
Tel: 82 2 591 1528
Fax: 82 2 595 9688
E-mail: cic_korea@philips.com
Service hours: Mon.~Fri. 9:00AM~ 6:00PM; Sat. 9:00AM~1:00PM
Malaysia
Company: After Market Solutions (CE) Sdn Bhd
Address: Lot 6. Jalan 225/51A, 46100 Petaling Jaya, Selangor DE, Malaysia.
Phone: 603 7953 3370
Philips Info Line: 1-800-880-180
Fax: 603 7953 3338
E-mail: pceinfo.my@philips.com
Service Hours: Mon.~Fri. 8:15am~5:15pm; Sat. 9:00am~1:00pm
Company: Philips Electronics Singapore Pte Ltd (Philips Consumer Care Center)
Address: 620A Lorong 1 Toa Payoh, TP4 Building Level 1, Singapore 319762
Tel: (65) 6882 3999
Fax: (65) 62508037
E-mail: consumer.care.sg@philips.com
Service hours: Mon.~Fri. 9:00am~6:00pm; Sat. 9:00am~1:00pm
Taiwan
Company: FETEC.CO
Address: 3F, No.6, Lane 205, Sec. 1, Chang Hsing Rd, Lu Chu Hs, Taoyuan, Taiwan R.O.C 33800
Consumer Care: 0800-231-099
Tel: (03)2120336
Fax: (03)3129184
E-mail: knlin08@xuite.net
Service hours: Mon.~Fri. 8:30am~7:00pm
Thailand
Company: Axis Computer System Co., Ltd.
Address: 1421 Soi Lardprao 94, Srivara Town In Town Soi 3 Road, Wangthonglang, Bangkok 10310
Thailand
Tel: (662) 934-5498
Fax: (662) 934-5499
E-mail: axis5@axiscomputer.co.th
Service Hours: Mon.~Fri. 08:30am~05:30pm
Vietnam
Company: Digiworld Corp
Address: 211-213 Vo Van Tan St, Ward 5, Dist.3 , Ho Chi Minh city, Vietnam
Tel: 848-38266065
Fax: 848-38267307
E-mail: Digicare@dgw.com.vn
Service hours: 8:00 to 12:00 AM and 13:30 to 17:30 PM (from Monday to Friday)
4th Level Cyberzone, Annex Bldg.
SM City North EDSA, Quezon City
441-1610
MDR Microware Sales Inc.
Cebu Branch
N. Escario corner Clavano St., Cebu City Phils.
# 255-4415/ 255-3242/253-9361/4124864 to 67
Sun # 0922-8210045 to 46
Davao Office:
C. Arellano St., Davao City 8000
082- 225-3021/225-3022
Sun# 0922-8210015
CDO Office:
1445 Corrales Ext.,CDO City
088-856-8540/856-8541
Sun # 0922-8210080
Iloilo Office:
C. Lim Comp., Gomez St., Iloilo City
# 033 338-4159/ 033 508-3741
Sun # 0922-8808850
Africa
SOUTH AFRICA
Company name: Sylvara Technologies Pty Ltd
Address: Ho Address Palm Springs Centre Christoffel Road Van Riebeeck Park Kempton Park, South Africa
Tel: +27878084456
Fax: +2711 391 1060
E-mail: customercare@philipssupport.co.za
Service hours: Mon.~ Fri. 08:00am~05:00pm
Company: AL SHAHD COMPUTER L.L.C
Address: P.O.BOX: 29024, DUBAI, UNITED ARAB EMIRATES
TEL: 00971 4 2276525
FAX: 00971 4 2276242
E-mail: shahd52@eim.ae
Service hours: Sat.~Thur. 9:00am~1:00pm & 4:00pm- 8:00pm
Israel
Company: Eastronics LTD
Address: 13 Rozanis St. P.O.B. 39300, Tel Aviv 61392 Israel
Tel: 1-800-567000 call free in Israel; (972-50-8353722 after service hours until 20:00)
Fax: 972-3-6458759
E-mail: eastronics@eastronics.co.il
Service hours: Sun.~Thurs. 08:00 - 18:00
● PC running Windows® 2000 , Windows® XP, Windows® Vista or later
● Find your driver ".inf/.icm/.cat" at : /PC/drivers/
Read the "Readme.txt" file before installing.
Add” refer to http://www.p4c.philips.com/ to download the latest version of monitor drivers.”
This page provides an option to read the manual in .pdf format. PDF files can be downloaded into
your hard disk, then viewed and printed with Acrobat Reader or through your browser.
If you do not have Adobe® Acrobat Reader installed, click on the link to install the application.
Adobe® Acrobat Reader for PC / Adobe® Acrobat Reader for Apple Macintosh.
Download instructions:
To download the file:
1. Click-and-hold your mouse over the icon below. (Windows® 95/98/2000/Me/XP/Vista users rightclick)
Download
244E1.pdf
2. From the menu that appears, choose 'Save Link As...', 'Save Target As...' or 'Download Link to
Disk'.
3. Choose where you would like to save the file; click 'Save' (if prompted to save as either 'text' or
'source', choose 'source').