Philips 243V7, 223V7 User Manual

223V7
243V7
273V7

www.philips.com/welcome

EN User manual 1

Customer care and warranty 19

Troubleshooting & FAQs 23

Table of Contents

1. Important ....................................... 1

1.1 Safety precautions and

maintenance .................................. 1

1.2 Notational Descriptions ............. 3

1.3 Disposal of product and packing

material ........................................... 3

2. Setting up the monitor ............... 5

2.1 Installation ..................................... 5

2.2 Operating the monitor .................7

2.3 Remove the Base Assembly for

VESA Mounting ..........................10

3. Image Optimization .................... 11

3.1 SmartImage ...................................11

3.2 SmartContrast .............................. 12

4. Technical Specications ........... 13

4.1 Resolution & Preset Modes ..... 17

5. Power Management ..................18

6. Customer care and warranty ...19

6.1 Philips’ Flat Panel Monitors

Pixel Defect Policy ......................19

6.2 Customer Care & Warranty ...... 22

7. Troubleshooting & FAQs .......... 23

7.1 Troubleshooting ......................... 23

7.2 General FAQs .............................. 24

1. Important

1. Important

This electronic user’s guide is intended
for anyone who uses the Philips
monitor. Take time to read this user's
manual before you use your monitor.
It contains important information and
notes regarding the operation of your
monitor.

The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model and
production number of the product.

1.1 Safety precautions and
maintenance

Warnings

Use of controls, adjustments or
procedures other than those specified
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.

Read and follow these instructions
when connecting and using your
computer monitor.

Operation

• Please Keep the monitor out of

direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
monitor.

• Remove any object that could fall

into ventilation holes or prevent
proper cooling of the monitor’s
electronics.

• Do not block the ventilation holes

on the cabinet.

• When positioning the monitor, make
sure the power plug and outlet are
easily accessible.

• If turning o the monitor by detach­ing the power cable or DC power
cord, wait for 6 seconds before
attaching the power cable or DC
power cord for normal operation.

• Please use approved power cord
provided by Philips at all times. If
your power cord is missing, please
contact your local service center.
(Please refer to Customer Care Con­sumer Information Center)

• Do not subject the monitor to se­vere vibration or high impact condi­tions during operation.

• Do not knock or drop the monitor
during operation or transportation.

Maintenance

• To protect your monitor from pos­sible damage, do not put excessive
pressure on the LCD panel. When
moving your monitor, grasp the
frame to lift; do not lift the monitor
by placing your hand or ngers on
the LCD panel.

• Unplug the monitor if you are not
going to use it for an extensive pe­riod of time.

• Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is o.
However, never use organic solvent,
such as, alcohol, or ammonia-based
liquids to clean your monitor.

• To avoid the risk of shock or perma­nent damage to the set, do not ex­pose the monitor to dust, rain, water,
or excessive moisture environment.

• If your monitor gets wet, wipe it with
dry cloth as soon as possible.

• If foreign substance or water gets in
your monitor, please turn the power

1

1. Important

o immediately and disconnect the
power cord. Then, remove the for­eign substance or water, and send it
to the maintenance center.

• Do not store or use the monitor in
locations exposed to heat, direct
sunlight or extreme cold.

• In order to maintain the best per­formance of your monitor and use
it for a longer lifetime, please use
the monitor in a location that falls
within the following temperature
and humidity ranges.

• Temperature: 0-40°C 32-104°F

• Humidity: 20-80% RH

• IMPORTANT: Always activate a mov-

ing screen saver program when you
leave your monitor unattended.
Always activate a periodic screen
refresh application if your monitor
will display unchanging static con­tent. Uninterrupted display of still
or static images over an extended
period may cause “burn in”, also
known as “after-imaging” or “ghost
imaging”, on your screen.

• “Burn-in”, “after-imaging”, or “ghost
imaging” is a well-known phenom­enon in LCD panel technology.
In most cases, the “burned in” or
“after-imaging” or “ghost imag­ing” will disappear gradually over a
period of time after the power has
been switched o.

Warning

Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after­image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.

• The casing cover should be opened
only by qualied service personnel.

• If there is any need for any docu­ment for repair or integration,
please contact with your local
service center. (please refer to the
chapter of “Consumer Information
Center”)

• For transportation information,
please refer to “Technical Specica­tions ”.

• Do not leave your monitor in a car/
trunk under direct sun light.

Note

Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.

Service

2

1. Important

1.2 Notational Descriptions

The following subsections describe
notational conventions used in this
document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These
blocks contain notes, cautions or
warnings. They are used as follows:

1.3 Disposal of product and

packing material

Waste Electrical and Electronic
Equipment-WEEE

Note

This icon indicates important
information and tips that help you make
better use of your computer system.

Caution

This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.

Warning

This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.

Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specific
presentation of the warning is mandated
by the relevant regulatory authority.

This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping off such waste
electrical and electronic, contact your
local government office, the waste
disposal organization that serves your
household or the store at which you
purchased the product.

Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle
your product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.

All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable
into mono materials.

Please find out about the local
regulations on how to dispose of your
old monitor and packing from your sales
representative.

Taking back/Recycling Information for
Customers

3

2. Setting up the monitor

Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.

From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national take­back initiatives and recycling programs
whenever possible, preferably
in cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.

Your display is manufactured with high
quality materials and components
which can be recycled and reused.

To learn more about our recycling
program please visit

http://www.philips.com/a-w/about/
sustainability.html

4

2. Setting up the monitor

2. Setting up the monitor

2.1 Installation

Package contents

223V7
243V7
273V7

前请阅读使用说明

使用

©

2

User’s Manual

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Monitor drivers

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Philips and the Philips’ Shield Emblem are registered trademarks of

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Koninklijke Philips N.V. and are used under license from Koninklijke

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Philips N.V.

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* CD

Power * VGA

Install base stand

1. Place the monitor face down on
soft and smooth surface taking care
to avoid scratching or damaging the
screen.

2. Attach/Slide the base column
with the monitor until it clicks into
position.

3. Hold the monitor base stand with
both hands and firmly insert the
base stand into the base column.

* DVI

* Audio

* Different according to region.

* HDMI

5

2. Setting up the monitor

Connecting to your PC

4

6

4

5

4

5

4

7

5

4

4

6

2X3V7QS

AC power input
VGA input
DVI-D input
Kensington anti-theft lock

2X3V7QHA

2X3V7QHS

AC power input
VGA input
HDMI input
HDMI audio out

Kensington anti-theft lock

2X3V7QDA

AC power input
VGA input
HDMI input
Earphone output

Audio input

Kensington anti-theft lock

AC power input
VGA input
DVI-D input
HDMI input

Earphone output

Audio input

7

Kensington anti-theft lock

6

2. Setting up the monitor

2X3V7QDS

6

54

4

5

AC power input
VGA input
DVI-D input
HDMI input

HDMI audio out

Kensington anti-theft lock

2.2 Operating the monitor

Front view product description

2X3V7QS, 2X3V7QHS, 2X3V7QDS

3

5

67

24

Connect to PC

1. Connect the power cord to the back
of the monitor firmly.

2. Turn off your computer and unplug
its power cable.

3. Connect the monitor signal cable to
the video connector on the back of
your computer.

4. Plug the power cord of your
computer and your monitor into a
nearby outlet.

5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.

Switch monitor’s power ON
and OFF.

Access the OSD menu

.
Confirm the OSD
adjustment.

Adjust the OSD menu.

Adjust the brightness level.

Change the signal input
source.

Return to previous OSD
level.

SmartImage. There are
multiple selections:

EasyRead, Office, Photo,
Movie, Game, Economy,
LowBlue Mode and Off.

7

2. Setting up the monitor

2X3V7QHA, 2X3V7QDA

3

5

67

Switch monitor’s power ON
and OFF.

Access the OSD menu
Confirm the OSD
adjustment.

Adjust the OSD menu.

Adjust the speaker volume.

Change the signal input
source.

Return to previous OSD
level.

SmartImage. There are
multiple selections:

EasyRead, Office, Photo,
Movie, Game, Economy,
LowBlue Mode and Off.

Description of the On Screen Display

What is On-Screen Display (OSD)?

On-Screen Display (OSD) is a feature in
all Philips LCD monitors. It allows an end
user to adjust screen performance or
select functions of the monitors directly
through an on-screen instruction
window. A user friendly on screen
display interface is shown as below:

2X3V7QS

 







24



 





2X3V7QH, 2X3V7QD

.

 















Basic and simple instruction on the
control keys

In the OSD shown above, you can press

buttons at the front bezel of the
monitor to move the cursor, and press
OK button to confirm the choice or
change.

8

2. Setting up the monitor

The OSD Menu

Main menu Sub menu

Picture

OSD Settings

Setup

Language

Color

Input

Picture Format

Brightness

Contrast

Horizontal

Vertical

Transparency

OSD Time Out

H.Position

Auto

V.Position

Phase

Clock

Resolution Notification

Reset

Information

English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar，Nederlands, Português,
Português do Brasil，Polski，Русский ,Svenska，
Suomi，Türkçe，Čeština，Українська, 简体中文,

繁體中文，日本語，한국어

Color Temperature

sRGB

User Define

VGA

DVI (2X3V7QS, 2X3V7QD)

HDMI (2X3V7QH, 2X3V7QD)

SmartResponse
(2X3V7QH, 2X3V7QD)
SmartContrast

Gamma

Over Scan
(2X3V7QH, 2X3V7QD)

Pixel Orbiting

Wide Screen, 4:3

0~100

0~100

Sharpness

0~100

0~100

0~100

Off, 1, 2, 3, 4

5s, 10s, 20s, 30s, 60s

0~100

On, Off

Yes, No

0~100

0~100

0~100

6500K, 7500K, 9300K

Red: 0~100

Green: 0~100

Blue: 0~100

Off, Fast, Faster, Fastest

On, Off

1.8, 2.0, 2.2, 2.4, 2.6

On, Off

On, Off

LowBlue Mode

On

Off

1, 2, 3

Audio
(2X3V7QH/
2X3V7QD)

Audio In, HDMI

Stand-Alone
(2X3V7QHA/2X3V7QDA)

0~100

On, Off

On, Off

Volume
(2X3V7QH/2X3V7QD)

Audio Source
(2X3V7QHA/2X3V7QDA)

Mute
(2X3V7QH/2X3V7QD)

Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the different
adjustments later on.

Resolution notification

This monitor is designed for optimal
performance at its native resolution,
1920 × 1080 @ 60 Hz. When the monitor
is powered on at a different resolution,
an alert is displayed on screen: Use 1920
× 1080 @ 60 Hz for best results.

Display of the native resolution alert can
be switched off from Setup in the OSD
(On Screen Display) menu.

Physical Function

Tilt

20

9

2. Setting up the monitor

2.3 Remove the Base Assembly
for VESA Mounting

Remove the Base Stand

Before you start disassembling the
monitor base, please follow the
instructions below to avoid any possible
damage or injury.

1. Place the monitor face down on a

smooth surface, taking care to avoid
scratching or damaging the screen.

2. Press the locking clips to detach

the base stand away from the base
column.

Note

This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
VESA Mounting Screw M4. Always
contact manufacturer for wall-mount
installation.

100mm

100mm

1

3. Press the release button to detach
the base column.

2

10

3. Image Optimization

3. Image Optimization

3.1 SmartImage

What is it?

SmartImage provides presets that
optimize display for different types
of content, dynamically adjusting
brightness, contrast, color and sharpness
in real time. Whether you're working
with text applications, displaying images
or watching a video, Philips SmartImage
delivers great optimized monitor
performance.

Why do I need it?

You want a monitor that delivers
optimized display all your favorite
types of content, SmartImage software
dynamically adjust brightness,
contrast, color and sharpness in real
time to enhance your monitor viewing
experience.

How does it work?

SmartImage is an exclusive, leading
edge Philips technology that analyzes
the content displayed on your screen.
Based on a scenario you select,
SmartImage dynamically enhances the
contrast, color saturation and sharpness
of images to enhance the contents
being displayed - all in real time with
the press of a single button.

How to enable SmartImage?

1. Press to launch the SmartImage
on screen display.

2. Keep pressing to toggle among

EasyRead, Office, Photo, Movie,
Game, Economy, LowBlue Mode
and Off.

3. The SmartImage on screen display
will remain on screen for 5 seconds,
or you can also press "OK" to make
confirmation.

There are multiple selections: EasyRead,

Office, Photo, Movie, Game, Economy,
LowBlue Mode and Off.















 



• EasyRead: Helps improve reading
of text based application like PDF
ebooks. By using a special algorithm
which increases the contrast and
boundary sharpness of text content,
the display is optimized for a
stress-free reading by adjusting
the brightness, contrast and color
temperature of the monitor.

• Office: Enhances text and dampens
brightness to increase readability
and reduce eye strain. This mode
significantly enhances readability
and productivity when you’re
working with spreadsheets, PDF
files, scanned articles or other
general office applications.

11

3. Image Optimization

• Photo: This profile combines color
saturation, dynamic contrast and
sharpness enhancement to display
photos and other images with
outstanding clarity in vibrant colors

- all without artifacts and faded
colors.

• Movie: Ramped up luminance,
deepened color saturation, dynamic
contrast and razor sharpness
displays every details in darker
areas of your videos without
color washout in brighter areas
maintaining a dynamic natural
values for the ultimate video display.

• Game: Turn on over drive circuit for
best response time, reduce jaggy
edges for fast moving objects on
screen, enhance contrast ratio for
bright and dark scheme, this profile
delivers the best gaming experience
for gamers.

• Economy: Under this profile,
brightness, contrast are adjusted
and backlighting finetuned for just
right display of everyday office
applications and lower power
consumption.

• LowBlue Mode: LowBlue Mode
for easy on-the-eyes productivity
Studies have shown that just as
ultra-violet rays can cause eye
damage, shortwave length blue light
rays from LED displays can cause
eye damage and affect vision over
time. Developed for wellbeing,
Philips LowBlue Mode setting uses a
smart software technology to reduce
harmful shortwave blue light.

• Off: No optimization by SmartImage.

3.2 SmartContrast

What is it?

Unique technology that dynamically
analyzes displayed content and
automatically optimizes a Monitor's
contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up
backlighting for clearer, crisper and
brighter images or dimming backlighting
for clear display of images on dark
backgrounds.

Why do I need it?

You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for office work.
By reducing your monitor's power
consumption, you save on energy costs
and extend the lifetime of your monitor.

How does it work?

When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a great
entertainment experience when viewing
videos or playing games.

12

4. Technical Specifications

4. Technical Specifications

Picture/Display

Monitor Panel Type IPS Technology
Backlight W-LED system

223V7: 21.5" W (54.6 cm)

Panel Size

Aspect Ratio 16:9

Pixel Pitch

SmartContrast
Response Time (typ.) 8ms (GtG_BW)

Smart Response (typ.)

(2X3V7QH, 2X3V7QD)
Optimum Resolution 1920 x 1080 @ 60Hz
Viewing Angle (typ.) 178° (H) / 178° (V) @ C/R > 10
Picture Enhancement SmartImage
Display Colors 16.7M
Vertical Refresh Rate 56Hz - 76Hz
Horizontal Frequency 30kHz - 83kHz
sRGB YES
Flicker Free YES
LowBlue Mode YES

Connectivity

Signal Input

Input Signal Separate Sync, Sync on Green

Audio in/out

Convenience

Built-in speakers(typ.) 2W x 2 (2X3V7QHA, 2X3V7QDA)

User Convenience

243V7: 23.8" W (60.5 cm)
273V7: 27" W (68.6 cm)

223V7: 0.248 x 0.248 mm
243V7: 0.275 x 0.275 mm
273V7: 0.311 x 0.311 mm
10,000,000:1

5ms (GtG)

2X3V7QS: VGA(Analog), DVI(Digital)
2X3V7QH: VGA(Analog), HDMI(Digital)
2X3V7QD: VGA(Analog), DVI(Digital), HDMI(Digital)

2X3V7QHA, 2X3V7QDA: PC audio-in,headphone out
2X3V7QHS, 2X3V7QDS: HDMI audio out

2X3V7QS, 2X3V7QHS, 2X3V7QDS:

2X3V7QHA, 2X3V7QDA:

OSD Languages

Other Convenience Kensington Lock

English, French, German, Spanish, Italian, Russian,
Simplified Chinese, Portuguese, Turkish, Dutch,
Swedish, Finnish, Polish, Czech, Korean, Japanese,
Hungarian, Ukraine, Brazil Portuguese, Greek,
Traditional Chinese

13

4. Technical Specifications

Picture/Display

Plug & Play Compatibility

DDC/CI, sRGB, Windows 7/Windows 8/Windows 8.1/
Windows 10, Mac OSX

VESA mount 100x100 mm

Stand

Tilt

-5 / +20

Power (223V7)

Consumption

AC Input Voltage
at 100VAC, 50Hz

AC Input Voltage
at 115VAC, 50Hz

AC Input Voltage

at 230VAC, 50Hz

Normal Operation 19.75 W (typ.) 20.01 W (typ.) 20.63 W (typ.)
Sleep(Standby) <0.5 W <0.5 W <0.5 W
Off <0.5 W <0.5 W <0.5 W

Heat Dissipation*

AC Input Voltage
at 100VAC, 50Hz

AC Input Voltage

at 115VAC, 50Hz

AC Input Voltage

at 230VAC, 50Hz

Normal Operation 77.52 BTU/hr(typ.) 78.50 BTU/hr(typ.) 80.97 BTU/hr(typ.)

Sleep(Standby) <1.71 BTU/hr <1.71 BTU/hr <1.71 BTU/hr
Off <1.71 BTU/hr <1.71 BTU/hr <1.71 BTU/hr
Power LED

indicator

On mode: White, Standby/Sleep mode: White (blinking)

Power Supply Built-in,100-240V AC, 50-60Hz

Power (243V7)

Consumption

AC Input Voltage
at 100VAC, 50Hz

AC Input Voltage
at 115VAC, 50Hz

AC Input Voltage

at 230VAC, 50Hz

Normal Operation 20.52 W (typ.) 20.89 W (typ.) 21.25 W (typ.)
Sleep(Standby) <0.5 W <0.5 W <0.5 W
Off <0.5 W <0.5 W <0.5 W

Heat Dissipation*

AC Input Voltage
at 100VAC, 50Hz

AC Input Voltage

at 115VAC, 50Hz

AC Input Voltage

at 230VAC, 50Hz

Normal Operation 67.58 BTU/hr(typ.) 70.10 BTU/hr(typ.) 71.67 BTU/hr(typ.)

Sleep(Standby) <1.71 BTU/hr <1.71 BTU/hr <1.71 BTU/hr
Off <1.71 BTU/hr <1.71 BTU/hr <1.71 BTU/hr
Power LED

indicator

On mode: White, Standby/Sleep mode: White (blinking)

Power Supply Built-in,100-240V AC, 50-60Hz

Power (273V7)

Consumption

AC Input Voltage
at 100VAC, 50Hz

AC Input Voltage
at 115VAC, 50Hz

AC Input Voltage

at 230VAC, 50Hz

Normal Operation 26.07 W (typ.) 25.99 W (typ.) 25.70 W (typ.)
Sleep(Standby) <0.5 W <0.5 W <0.5 W
Off <0.5 W <0.5 W <0.5 W

Heat Dissipation*

AC Input Voltage
at 100VAC, 50Hz

AC Input Voltage

at 115VAC, 50Hz

AC Input Voltage

at 230VAC, 50Hz

Normal Operation 88.98 BTU/hr(typ.) 88.74 BTU/hr(typ.) 85.56 BTU/hr(typ.)

14

4. Technical Specifications

Sleep(Standby) <1.71 BTU/hr <1.71 BTU/hr <1.71 BTU/hr
Off <1.71 BTU/hr <1.71 BTU/hr <1.71 BTU/hr
Power LED

indicator

On mode: White, Standby/Sleep mode: White (blinking)

Power Supply Built-in,100-240V AC, 50-60Hz

Dimension

Product with stand
(WxHxD)

Product without stand
(WxHxD)

Product with packaging
(WxHxD)

490 x 368 x 195 mm(223V7)
540 x 415 x 209 mm(243V7)
612 x 453 x 227 mm(273V7)
490 x 296 x 45 mm(223V7)
540 x 325 x 45 mm(243V7)
612 x 367 x 45 mm(273V7)
575 x 440 x 113 mm(223V7)
588 x 465 x 115 mm(243V7)
664 x 452 x 134 mm(273V7)

Weight

2.92 kg(223V7)

Product with stand

3.50 kg(243V7)

4.50 kg(273V7)

2.56 kg(223V7)

Product without stand

3.10 kg(243V7)

4.04 kg(273V7)

4.23 kg(223V7)

Product with packaging

4.82 kg(243V7)

6.07 kg(273V7)

Operating Condition

Temperature range
(operation)
Relative humidity
(operation)
Atmospheric pressure
(operation)
Temperature range
(Non-operation)
Relative humidity
(Non-operation)
Atmospheric pressure
(Non-operation)

0°C to 40 °C

20% to 80%

700 to 1060hPa

-20°C to 60°C

10% to 90%

500 to 1060hPa

Environmental

ROHS YES
EPEAT YES (Refer to note1 for more details)
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing
EnergyStar YES

15

4. Technical Specifications

Compliance and standards

CU, Semko, ETL, ISO9241-307, WEEE, TCO
Certified, CE Mark, FCC Class B, ICES-003, RCM,

Regulatory Approvals

UKRAINIAN, VCCI CLASS B(2X3V7QHS, 2X3V7QDS),
KCC(2X3V7QDA, 243V7QDS), CCC, CECP(2X3V7QS,
2X3V7QHS, 2X3V7QDS), BSMI(2X3V7QHA,
2X3V7QDA)

Cabinet

Color Black
Finish Texture

Note

1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit
www.epeat.net for registration status in your country.

2. This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaflet.

3. Smart response time is the optimum value from either GtG or GtG (BW) tests.

16

4. Technical Specifications

4.1 Resolution & Preset Modes

Maximum Resolution

1920x1080@60Hz (analog input)
1920x1080@60Hz (digital input)

Recommended Resolution

1920x1080@60Hz (analog input)

H. freq

(kHz)

31.47 720 x 400 70.09

31.47 640 x 480 59.94

35.00 640 x 480 66.67

37.86 640 x 480 72.81

37.50 640 x 480 75.00

35.16 800 x 600 56.25

37.88 800 x 600 60.32

48.08 800 x 600 72.19

46.88 800 x 600 75.00

47.73 832 x 624 74.55

48.36 1024 x 768 60.00

56.48 1024 x 768 70.07

60.02 1024 x 768 75.03

44.77 1280 x 720 59.86

60.00 1280 x 960 60.00

63.89 1280 x 1024 60.02

79.98 1280 x 1024 75.03

55.94 1440 x 900 59.89

70.64 1440 x 900 74.98

65.29 1680 x 1050 59.95

67.50 1920 x 1080 60.00

Resolution V. freq (Hz)

Note

Please notice that your display works
best at native resolution of 1920 x 1080
@ 60Hz. For best display quality,please
follow this resolution recommendation.

17

5. Power Management

5. Power Management

If you have VESA DPM compliance
display card or software installed in
your PC, the monitor can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically.
The following table shows the power
consumption and signaling of this
automatic power saving feature:

223V7:

Power Management Definition

VESA

Video H-sync V-sync Power Used

Mode

Active ON Yes Ye s

Sleep OFF No No 0.5 W (typ.)

Switch

OFF - - 0.5 W (typ.) OFF

Off

21.18 W (typ.)

29.56 W (Max.)

243V7:

Power Management Definition

VESA

Video H-sync V-sync Power Used

Mode

Active ON Yes Ye s

Sleep OFF No No 0.5 W (typ.)

Switch

OFF - - 0.5 W (typ.) OFF

Off

21.39 W (typ.)

26.64 W
(Max.)

273V7:

Power Management Definition

VESA

Video H-sync V-sync Power Used

Mode

Active ON Ye s Yes

Sleep OFF No No 0.5 W (typ.)

Switch

OFF - - 0.5 W (typ.) OFF

Off

26.38 W (typ.)

34.54 W (Max.)

LED

Color

White

White
(blink)

LED

Color

White

White
(blink)

LED

Color

White

White

(blink)

The following setup is used to measure
power consumption on this monitor.

• Native resolution: 1920x1080

• Contrast: 50%

• Brightness: 100%;

• Color temperature: 6500k with full

white pattern

Note

This data is subject to change without
notice.

18

6. Customer care and warranty

6. Customer care and
warranty

6.1 Philips’ Flat Panel Monitors
Pixel Defect Policy

Philips strives to deliver the highest
quality products. We use some of the
industry's most advanced manufacturing
processes and practice stringent quality
control. However, pixel or sub pixel
defects on the TFT Monitor panels used
in flat panel monitors are sometimes
unavoidable. No manufacturer can
guarantee that all panels will be
free from pixel defects, but Philips
guarantees that any monitor with an
unacceptable number of defects will
be repaired or replaced under warranty.
This notice explains the different types
of pixel defects and defines acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.

of red, green and blue. Many pixels
together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations
of lit and dark sub pixels appear as
single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on
the screen in different ways. There are
two categories of pixel defects and
several types of sub pixel defects within
each category.

Bright Dot Defects

Bright dot defects appear as pixels or
sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands
out on the screen when the monitor
displays a dark pattern. There are the
types of bright dot defects.

One lit red, green or blue sub pixel.

Pixels and Sub pixels

A pixel, or picture element, is composed
of three sub pixels in the primary colors

Two adjacent lit sub pixels:

- Red + Blue = Purple

- Red + Green = Yellow

- Green + Blue = Cyan (Light Blue)

19

6. Customer care and warranty

Three adjacent lit sub pixels (one white
pixel).

Note

A red or blue bright dot must be
more

than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.

Black Dot Defects

Black dot defects appear as pixels or
sub pixels that are always dark or 'off'.
That is, a dark dot is a sub-pixel that
stands out on the screen when the
monitor displays a light pattern. These
are the types of black dot defects.

Proximity of Pixel Defects

Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.

Pixel Defect Tolerances

In order to qualify for repair or
replacement due to pixel defects during
the warranty period, a TFT Monitor
panel in a Philips flat panel monitor
must have pixel or sub pixel defects
exceeding the tolerances listed in the
following tables.

20

6. Customer care and warranty

BRIGHT DOT DEFECTS ACCEPTABLE LEVEL

1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3

BLACK DOT DEFECTS ACCEPTABLE LEVEL

1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer

TOTAL DOT DEFECTS ACCEPTABLE LEVEL

Total bright or black dot defects of all types 5 or fewer

Note

1. 1 or 2 adjacent sub pixel defects = 1 dot defect

2. This monitor is ISO9241-307 compliant.(ISO9241-307: Ergonomic requirement ,

analysis and compliance test methods for electronic visual displays)

3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is

withdrawn by the International Organisation for Standardisation (ISO) per: 2008-11-

13.

21

6. Customer care and warranty

6.2 Customer Care & Warranty

For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.

If you wish to make use of this service, please be sure to purchase the service within 30
calendar days of your original purchase date. During the extended warranty period, the
service includes pickup, repair and return service, however the user will be responsible
for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up to
the extended warranty period you have purchased.

Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.

Philips Customer Care Center number listed below.

• Local Standard
Warranty Period

• Depend on
different
Regions

**Proof of original purchase and extended warranty purchase required.

• Extended Warranty
Period

• + 1 Year • Local Standard warranty period

• + 2 Years • Local Standard warranty period

• + 3 Years • Local Standard warranty period

• Total Warranty Period

+1

+2

+3

Note

Please refer to important information manual for regional service hotline, which is
available on the Philips website support page.

22

7. Troubleshooting & FAQs7

7. Troubleshooting &
FAQs

7.1 Troubleshooting

This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.

Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is

plugged into the power outlet and
into the back of the monitor.

• First, ensure that the power button

on the front of the monitor is in the
OFF position, then press it to the
ON position.

No Picture (Power LED is White)

• Make sure the computer is turned

on.

• Make sure the signal cable is

properly connected to your
computer.

• Make sure the monitor cable has

no bent pins on the connect side. If
yes, repair or replace the cable.

• The Energy Saving feature may be

activated

Screen says

Check cable connection

• Check to see if the monitor cable
has bent pins.

• Make sure the computer is turned
on.

AUTO button doesn't function

• The auto function is applicable only
in VGA-Analog mode. If the result is
not satisfactory, you can do manual
adjustments via the OSD menu.

Note

The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.

Visible signs of smoke or sparks

• Do not perform any troubleshooting

steps

• Disconnect the monitor from mains

power source immediately for safety

• Contact with Philips customer

service representative immediately.

Imaging Problems

Image is not centered

• Adjust the image position using

the “Auto” function in OSD Main
Controls.

• Adjust the image position using the

Phase/Clock of Setup in OSD Main
Controls. It is valid only in VGA
mode.

Image vibrates on the screen

• Check that the signal cable is

properly securely connected to the
graphics board or PC.

Vertical flicker appears

• Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).

• Adjust the image using the “Auto”
function in OSD Main Controls.

• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD

23

7. Troubleshooting & FAQs

Main Controls. It is valid only in VGA
mode.

Horizontal flicker appears

• Adjust the image using the “Auto”
function in OSD Main Controls.

• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.

Image appears blurred, indistinct or too
dark

• Adjust the contrast and brightness
on On-Screen Display.

An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.

• Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging " or "ghost imaging",
on your screen. "Burn-in", "after­imaging", or "ghost imaging" is a
well-known phenomenon in LCD
panel technology. In most cases,
the "burned in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
the power has been switched off.

• Always activate a moving screen
saver program when you leave your
monitor unattended.

• Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.

• Severe” burn-in” or “after-image”
or “ghost image” symptoms will not
disappear and cannot be repaired.
The damage mentioned above is
not covered under your warranty.

Image appears distorted. Text is fuzzy
or blurred.

• Set the PC’s display resolution
to the same mode as monitor’s
recommended screen native
resolution.

Green, red, blue, dark, and white dots
appears on the screen

• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.

The "power on" light is too strong and
is disturbing

• You can adjust “power on” light
using the power LED Setup in OSD
main Controls.

For further assistance, refer to the
Consumer Information Centers list
and contact Philips customer service
representative.

7.2 General FAQs

Q1: When I install my monitor what

should I do if the screen shows
'Cannot display this video mode'?

Ans.: Recommended resolution for this

monitor: 1920 x 1080 @ 60 Hz.

• Unplug all cables, then connect your
PC to the monitor that you used
previously.

• In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
Display icon. Inside the Display
Control Panel, select the 'Settings'
tab. Under the setting tab, in box
labelled 'desktop area', move the
sidebar to 1920 x 1080 pixels.

• Open 'Advanced Properties' and set
the Refresh Rate to 60 Hz, then click
OK.

24

7. Troubleshooting & FAQs7

• Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at 1920 x 1080 @ 60 Hz.

• Shut down your computer,
disconnect your old monitor and
reconnect your Philips LCD monitor.

• Turn on your monitor and then turn
on your PC.

Q2: What is the recommended

refresh rate for LCD monitor?

Ans.: Recommended refresh rate in LCD

monitors is 60 Hz, In case of any
disturbance on screen, you can set
it up to 75 Hz to see if that removes
the disturbance.

Q3: What are the .inf and .icm files

on the CD-ROM? How do I
install the drivers (.inf and .icm)?

Ans.: These are the driver files for your

monitor. Follow the instructions
in your user manual to install the
drivers. Your computer may ask
you for monitor drivers (.inf and
.icm files) or a driver disk when you
first install your monitor. Follow
the instructions to insert the (
companion CD-ROM) included in
this package. Monitor drivers (.inf
and .icm files) will be installed
automatically.

Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver

and monitor together determine
the available resolutions. You can
select the desired resolution under
Windows® Control Panel with the
"Display properties".

Q5: What if I get lost when I am

making monitor adjustments via
OSD?

Ans.: Simply press the OK button, then

select 'Reset' to recall all of the
original factory settings.

Q6: Is the LCD screen resistant to

scratches?

Ans.: In general it is recommended

that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect
your warranty conditions.

Q7: How should I clean the LCD

surface?

Ans.: For normal cleaning, use a clean,

soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.

Q8: Can I change the color setting of

my monitor?

Ans.: Yes, you can change your color

setting through OSD control as the
following procedures,

• Press "OK" to show the OSD (On
Screen Display) menu

• Press "Down Arrow" to select the
option "Color" then press "OK" to
enter color setting, there are three
settings as below.

1. Color Temperature; The two

settings are 6500K and 9300K.
With settings in the 6500K range
the panel appears "warm, with
a red-white color tone", while a
9300K temperature yields "cool,
bluewhite toning".

2. sRGB; this is a standard setting

for ensuring correct exchange of
colors between different device
(e.g. digital cameras, monitors,
printers, scanners, etc)

3. User Define; the user can choose

his/her preference color setting
by adjusting red, green blue color.

25

7. Troubleshooting & FAQs

Note

A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. Neutral
temperature is white, at 6504K.

Q9: Can I connect my LCD monitor to

any PC, workstation or Mac?

Ans.: Yes. All Philips LCD monitors are

fully compatible with standard
PCs, Macs and workstations. You
may need a cable adapter to
connect the monitor to your Mac
system. Please contact your Philips
sales representative for more
information.

Q10: Are Philips LCD monitors Plug-

and- Play?

Ans.: Yes, the monitors are Plug-and-

Play compatible with Windows 7/
Windows 8/Windows 8.1/Windows
10, Mac OSX

Q11: What is Image Sticking, or Image

Burn-in, or After Image, or Ghost
Image in LCD panels?

Ans.: Uninterrupted display of still or

static images over an extended
period may cause "burn in", also
known as "after-imaging" or
"ghost imaging", on your screen.
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in LCD panel
technology. In most cases, the
"burned in" or "atter-imaging"
or "ghost imaging" will disappear
gradually over a period of time
after the power has been switched
off.
Always activate a moving screen
saver program when you leave your
monitor unattended.

Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.

Warning

Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after­image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.

Q12: Why is my Display not showing

sharp text, and is displaying jagged

characters?

Ans.: Your LCD monitor works best at its

native resolution of 1920 x 1080 @
60 Hz. For best display, please use
this resolution.

Q13: How to unlock/lock my hot key?

Ans.: Please press for 10 seconds

to unlock/lock the hot key, by
doing so, your monitor pops out
“Attention” to show the unlock/
lock status as shown below
illustrators.

Monitor controls locked

Monitor control unlocked

26

© 2017 Koninklijke Philips N.V. All rights reserved.

Philips and the Philips Shield Emblem are registered
trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.

Specications are subject to change without notice.

Version: M72X3V1L