PGP Universal Server - 3.2.1 Upgrade Manual
PGP™ Universal Server
Upgrade Guide
3.2
The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement.
Version 3.2.1. Last updated: April 2012.
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Contents
About the PGP Universal Server Upgrade Guide
1
Who Should Read This Guide 1
Common Criteria Environments 1
Using the PGP Universal Server with the Command Line 1
Symbols 2
Getting Assistance 2
Getting product information 2
Technical Support 3
Contacting Technical Support 3
Licensing and registration 4
Customer service 4
Support agreement resources 4
About Upgrading PGP Universal Server 5
Upgrade Licenses 5
Backing Up the Data and Organization Key 6
Overview of the Upgrade Process 6
Upgrading Your PGP Universal Server 3.2.1 7
Verifying Your Upgrade 8
Schema Comparison Report 9
Best Practices for Upgrade 10
Supported Client and PGP Universal Server Version Combinations 11
Configuring the PGP Universal Server 12
Restoring Configuration and Data 13
Updating Your PGP Universal Web Messenger Complete Customizations 14
Migrate Groups from PGP Universal Server 2.12 SP4 14
Migrating Mail Policy Settings from Version 2.0.x 14
How Upgrading and Updating Affect Mail Policy Settings 15
Migrating a Cluster 17
Cluster Migration Overview 17
Cluster Synchronization Issues Before You Migrate 19
Accessing the PGP Universal Server using SSH 20
Migrating your Primary Cluster Server 20
Migrating a Secondary Cluster Member 21
Manually Reconfiguring Non-Replicated Server Settings 23
Changing Your Web Messenger Message Replication Settings 24
Index 25
About the PGP Universal Server Upgrade Guide
1
This Upgrade Guide describes how to upgrade previous versions of PGP Universal
Server to version 3.2.1 and how to migrate a cluster to version 3.2.1.
Who Should Read This Guide
This section provides a high-level overview of PGP Universal Server.
This Upgrade Guide is for administrators who will be upgrading PGP Universal Server
or migrating the data in your organization’s PGP Universal Server environment.
Common Criteria Environments
To be Common Criteria compliant, see the best practices in PGP Universal Server 2.9
Common Criteria Supplemental. These best practices supersede recommendations made
elsewhere in this and other documentation.
Using the PGP Universal Server with the Command Line
You can use the PGP Universal Server command line for read-only access to, for
example, view settings, services, logs, processes, disk space, query the database, and so
on.
Note: If you modify your configuration using the command line, and you do not
follow these procedures, your PGP Support agreement is void.
Changes to the PGP Universal Server using command line must be:
Authorized in writing by PGP Support.
Implemented by PGP's partner, reseller, or internal employee who is certified in
the PGP Advanced Administration and Deployment Training.
Summarized and documented in a text file in /var/lib/ovid/customization
on the PGP Universal Server.
Changes made through the command line may not persist through reboots and may
become incompatible in a future release. When troubleshooting new issues, PGP
Support can require you to revert custom configurations on the PGP Universal Server
to a default state.
2 About the PGP Universal Server Upgrade Guide
Symbols
Symbols
Notes, Cautions, and Warnings are used in the following ways.
Note: Notes are extra, but important, information. A Note calls your attention to
important aspects of the product. You can use the product better if you read the
Notes.
Caution: Cautions indicate the possibility of loss of data or a minor security breach. A
Caution tells you about a situation where problems can occur unless precautions are
taken. Pay attention to Cautions.
Warning: Warnings indicate the possibility of significant data loss or a major security
breach. A Warning means serious problems will occur unless you take the
appropriate action. Please take Warnings very seriously.
Getting Assistance
For additional resources, see these sections.
Getting product information
The following documents and online help are companions to the PGP Universal Server
Administrator’s Guide. This guide occasionally refers to information that can be found
in one or more of these sources:
Online help is installed and is available in the PGP Universal Server product.
PGP Universal Server Installation Guide—Describes how to install the PGP
Universal Server.
PGP Universal Server Upgrade Guide—Describes the process of upgrading your
PGP Universal Server.
PGP Universal Mail Policy Diagram—Provides a graphical representation of how
email is processed through mail policy. You can access this document via the PGP
Universal Server online help.
You can also access all the documentation by clicking the online help icon in the
upper-right corner of the PGP Universal Server screen.
PGP Universal Satellite for Windows and Mac OS X includes online help.
PGP Universal Server and PGP Satellite release notes are also provided, which may
have last-minute information not found in the product documentation.
Technical Support
Getting Assistance
Symantec Technical Support maintains support centers globally. Technical Support’s
primary role is to respond to specific queries about product features and functionality.
The Technical Support group also creates content for our online Knowledge Base. The
Technical Support group works collaboratively with the other functional areas within
Symantec to answer your questions in a timely fashion. For example, the Technical
Support group works with Product Engineering and Symantec Security Response to
provide alerting services and virus definition updates.
Symantec’s support offerings include the following:
A range of support options that give you the flexibility to select the right amount
of service for any size organization
Telephone and/or Web-based support that provides rapid response and up-to-the-
minute information
Upgrade assurance that delivers software upgrades
Global support purchased on a regional business hours or 24 hours a day, 7 days a
week basis
Premium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our Web site at the
following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement and
the then-current enterprise technical support policy.
3 About the PGP Universal Server Upgrade Guide
Contacting Technical Support
Customers with a current support agreement may access Technical Support
information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be at the
computer on which the problem occurred, in case it is necessary to replicate the
problem.
When you contact Technical Support, please have the following information available:
Product release level
Hardware information
Available memory, disk space, and NIC information
Operating system
Version and patch level
Network topology
Router, gateway, and IP address information
Problem description:
4 About the PGP Universal Server Upgrade Guide
Getting Assistance
Error messages and log files
Troubleshooting that was performed before contacting Symantec
Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/business/support/
Customer service
Customer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as the
following types of issues:
Questions regarding product licensing or serialization
Product registration updates, such as address or name changes
General product information (features, language availability, local dealers)
Latest information about product updates and upgrades
Information about upgrade assurance and support contracts
Information about the Symantec Buying Programs
Advice about Symantec's technical support options
Nontechnical presales questions
Issues that are related to CD-ROMs or manuals
Support agreement resources
If you want to contact Symantec regarding an existing support agreement, please
contact the support agreement administration team for your region as follows:
Asia-Pacific and Japan customercare_apac@symantec.com
Europe, Middle-East, Africa semea@symantec.com
North America, Latin America supportsolutions@symantec.com
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