PGP Universal Server - 3.2 Administrator’s Guide
PGP Universal Server
Administrator's Guide
3.2
The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement.
Version 3.2.0. Last updated: July 2011.
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Contents
Introduction
What is PGP Universal Server? 13
PGP Universal Server Product Family 14
Who Should Read This Guide 14
Common Criteria Environments 14
Improvements in this Version of PGP Universal Server 14
Using the PGP Universal Server with the Command Line 15
Symbols 16
Getting Assistance 16
Getting product information 16
Technical Support 17
Contacting Technical Support 17
Licensing and registration 18
Customer service 18
Support agreement resources 18
13
The Big Picture 19
Important Terms 19
PGP Products 19
PGP Universal Server Concepts 20
PGP Universal Server Features 21
PGP Universal Server User Types 22
Installation Overview 23
About Integration with Symantec Protection Center 28
Before You Integrate with Protection Center 28
About Open Ports 31
TCP Ports 31
UDP Ports 32
About Naming your PGP Universal Server
How to Name Your PGP Universal Server 33
Naming Methods 34
33
Understanding the Administrative Interface 35
System Requirements 35
Logging In 35
The System Overview Page 36
Managing Alerts 37
Logging In For the First Time 38
Administrative Interface Map 38
Icons 39
ii Contents
Licensing Your Software 45
Overview 45
Licensing a PGP Universal Server 45
License Authorization 45
Licensing the Mail Proxy Feature 45
Licensing PGP Desktop 46
Operating in Learn Mode 47
Purpose of Learn Mode 47
Checking the Logs 48
Managing Learn Mode 48
Managed Domains 49
About Managed Domains 49
Adding Managed Domains 50
Deleting Managed Domains 50
Understanding Keys 51
Choosing a Key Mode For Key Management 51
Changing Key Modes 53
How PGP Universal Server Uses Certificate Revocation Lists 54
Key Reconstruction Blocks 54
Managed Key Permissions 55
Managing Organization Keys 57
About Organization Keys 57
Organization Key 57
Inspecting the Organization Key 58
Regenerating the Organization Key 58
Importing an Organization Key 59
Organization Certificate 60
Inspecting the Organization Certificate 60
Exporting the Organization Certificate 61
Deleting the Organization Certificate 61
Generating the Organization Certificate 61
Importing the Organization Certificate 62
Renewing the Organization Certificate 62
Additional Decryption Key (ADK) 63
Importing the ADK 64
Inspecting the ADK 64
Deleting the ADK 64
External User Root Key 65
Generating the External User Root Key 65
Importing the External User Root Key 65
Deleting the External User Root Key 66
External User Root Certificate 66
Generating the External User Root Certificate 66
Importing the External User Root Certificate 67
Deleting the External User Root Certificate 67
Verified Directory Key 68
Importing the Verified Directory Key 68
Inspecting the Verified Directory Key 68
Deleting the Verified Directory Key 69
iii Contents
Administering Managed Keys
Viewing Managed Keys 71
Managed Key Information 72
Email Addresses 74
Subkeys 74
Certificates 75
Permissions 75
Attributes 76
Symmetric Key Series 76
Symmetric Keys 78
Custom Data Objects 79
Exporting Consumer Keys 80
Exporting the Managed Key of an Internal User 80
Exporting the Managed Key of an External User 81
Exporting PGP Verified Directory User Keys 81
Exporting the Managed Key of a Managed Device 81
Deleting Consumer Keys 82
Deleting the Managed Key of an Internal User 82
Deleting the Managed Key of an External User 82
Deleting the Key of a PGP Verified Directory User 83
Deleting the Managed Key of a Managed Device 83
Approving Pending Keys 83
Revoking Managed Keys 84
Managing Trusted Keys and Certificates
71
87
Overview 87
Trusted Keys 87
Trusted Certificates 87
Adding a Trusted Key or Certificate 88
Inspecting and Changing Trusted Key Properties 88
Deleting Trusted Keys and Certificates 89
Searching for Trusted Keys and Certificates 89
Managing Group Keys 91
Overview 91
Establishing Default Group Key Settings 91
Adding a Group Key to an Existing Group 92
Creating a New Group with a Group Key 92
Removing a Group Key from a Group 93
Deleting a Group Key 93
iv Contents
Revoking a Group Key 94
Exporting a Group Key 94
Setting Mail Policy 95
Overview 95
How Policy Chains Work 95
Mail Policy and Dictionaries 96
Mail Policy and Key Searches 97
Mail Policy and Cached Keys 97
Migrating Settings from Version 2.0.x 97
About Restoring Mail Policy Rules 98
Understanding the Pre-Installed Policy Chains 104
Mail Policy Outside the Mailflow 105
Using the Rule Interface 105
The Conditions Card 106
The Actions Card 108
Building Valid Chains and Rules 108
Using Valid Processing Order 109
Creating Valid Groups 110
Creating a Valid Rule 111
Managing Policy Chains 112
Mail Policy Best Practices 112
Restoring Mail Policy to Default Settings 112
Editing Policy Chain Settings 112
Adding Policy Chains 113
Deleting Policy Chains 114
Exporting Policy Chains 114
Printing Policy Chains 115
Managing Rules 115
Adding Rules to Policy Chains 115
Deleting Rules from Policy Chains 115
Enabling and Disabling Rules 116
Changing the Processing Order of the Rules 116
Adding Key Searches 116
Choosing Condition Statements, Conditions, and Actions 117
Condition Statements 117
Conditions 118
Actions 122
Working with Common Access Cards 134
Applying Key Not Found Settings to External Users
Overview 135
Bounce the Message 135
PDF Messenger 136
PDF Messenger Secure Reply 136
Working with Passphrases 137
Certified Delivery with PDF Messenger 137
Send Unencrypted 138
Smart Trailer 138
PGP Universal Web Messenger 140
Changing Policy Settings 141
135
Contents v
Changing User Delivery Method Preference 141
Using Dictionaries with Policy 143
Overview 143
Default Dictionaries 144
Editing Default Dictionaries 145
User-Defined Dictionaries 146
Adding a User-Defined Dictionary 146
Editing a User-Defined Dictionary 147
Deleting a Dictionary 147
Exporting a Dictionary 148
Searching the Dictionaries 148
Keyservers, SMTP Archive Servers, and Mail Policy 151
Overview 151
Keyservers 151
Adding or Editing a Keyserver 152
Deleting a Keyserver 154
SMTP Servers 154
Adding or Editing an Archive Server 154
Deleting an Archive Server 155
Managing Keys in the Key Cache 157
Overview 157
Changing Cached Key Timeout 157
Purging Keys from the Cache 157
Trusting Cached Keys 158
Viewing Cached Keys 158
Searching the Key Cache 159
Configuring Mail Proxies 161
Overview 161
PGP Universal Server and Mail Proxies 161
Mail Proxies in an Internal Placement 162
Mail Proxies in a Gateway Placement 163
Changes in Proxy Settings from PGP Universal Server 2.0 to 2.5 and later 164
Mail Proxies Page 165
Creating New or Editing Existing Proxies 165
Creating or Editing a POP/IMAP Proxy 165
Creating or Editing an Outbound SMTP Proxy 167
Creating or Editing an Inbound SMTP Proxy 169
Creating or Editing a Unified SMTP Proxy 170
Email in the Mail Queue
Overview 175
Deleting Messages from the Mail Queue 175
175
vi Contents
Specifying Mail Routes 177
Overview 177
Managing Mail Routes 178
Adding a Mail Route 178
Editing a Mail Route 178
Deleting a Mail Route 179
Customizing System Message Templates 181
Overview 181
Templates and Message Size 181
PDF Messenger Templates 182
Templates for New PGP Universal Web Messenger Users 183
Editing a Message Template 183
Managing Groups 185
Understanding Groups 185
Sorting Consumers into Groups 185
Everyone Group 186
Excluded Group 186
Policy Group Order 186
Migrate Groups from PGP Universal Server 2.12 SP4 187
Setting Policy Group Order 187
Creating a New Group 187
Deleting a Group 188
Viewing Group Members 188
Manually Adding Group Members 188
Manually Removing Members from a Group 189
Group Permissions 190
Adding Group Permissions 190
Deleting Group Permissions 190
Setting Group Membership 191
Searching Groups 192
Creating Group Client Installations 193
How Group Policy is Assigned to PGP Desktop Installers 193
When to Bind a Client Installation 194
Creating PGP Desktop Installers 195
Managing Devices 199
Managed Devices 199
Adding and Deleting Managed Devices 200
Adding Managed Devices to Groups 200
Managed Device Information 202
Deleting Devices from PGP Universal Server 205
Deleting Managed Devices from Groups 206
WDE Devices (Computers and Disks) 207
WDE Computers 207
WDE Disks 208
Contents vii
Searching for Devices 210
Administering Consumer Policy 213
Understanding Consumer Policy 213
Managing Consumer Policies 213
Adding a Consumer Policy 213
Editing a Consumer Policy 214
Deleting a Consumer Policy 215
Making Sure Users Create Strong Passphrases 215
Understanding Entropy 216
Using the Windows Preinstallation Environment 216
X.509 Certificate Management in Lotus Notes Environments 216
Trusting Certificates Created by PGP Universal Server 217
Setting the Lotus Notes Key Settings in PGP Universal Server 219
Technical Deployment Information 219
Offline Policy 220
Using a Policy ADK 221
Out of Mail Stream Support 221
Enrolling Users through Silent Enrollment 223
Silent Enrollment with Windows 223
Silent Enrollment with Mac OS X 223
PGP Whole Disk Encryption Administration 224
PGP Whole Disk Encryption on Mac OS X with FileVault 224
How Does Single Sign-On Work? 224
Enabling Single Sign-On 225
Managing Clients Remotely Using a PGP WDE Administrator Active Directory Group 226
Managing Clients Locally Using the PGP WDE Administrator Key 227
Setting Policy for Clients 229
Client and PGP Universal Server Version Compatibility 229
Serving PGP Admin 8 Preferences 230
Establishing PGP Desktop Settings for Your PGP Desktop Clients 231
PGP Desktop Feature License Settings 231
Enabling PGP Desktop Client Features in Consumer Policies 232
Controlling PGP Desktop Components 233
PGP Portable 234
PGP Mobile 234
PGP NetShare 235
How the PGP NetShare Policy Settings Work Together 235
Multi-user environments and managing PGP NetShare 235
Backing Up PGP NetShare-Protected Files 236
Using Directory Synchronization to Manage Consumers 237
How PGP Universal Server Uses Directory Synchronization 237
Base DN and Bind DN 238
Consumer Matching Rules 239
Understanding User Enrollment Methods 239
Before Creating a Client Installer 240
Email Enrollment 241
viii Contents
Directory Enrollment 243
Certificate Enrollment 244
Enabling Directory Synchronization 246
Adding or Editing an LDAP Directory 246
The LDAP Servers Tab 247
The Base Distinguished Name Tab 248
The Consumer Matching Rules Tab 248
Testing the LDAP Connection 249
Using Sample Records to Configure LDAP Settings 249
Deleting an LDAP Directory 249
Setting LDAP Directory Order 250
Directory Synchronization Settings 250
Managing User Accounts 253
Understanding User Account Types 253
Viewing User Accounts 253
User Management Tasks 253
Setting User Authentication 253
Editing User Attributes 254
Adding Users to Groups 254
Editing User Permissions 254
Deleting Users 255
Searching for Users 255
Viewing User Log Entries 256
Changing Display Names and Usernames 256
Exporting a User’s X.509 Certificate 257
Revoking a User's X.509 Certificate 257
Managing User Keys 258
Managing Internal User Accounts 258
Importing Internal User Keys Manually 259
Creating New Internal User Accounts 259
Exporting PGP Whole Disk Encryption Login Failure Data 260
Internal User Settings 260
Managing External User Accounts 264
Importing External Users 264
Exporting Delivery Receipts 265
External User Settings 266
Offering X.509 Certificates to External Users 267
Managing Verified Directory User Accounts 268
Importing Verified Directory Users 269
PGP Verified Directory User Settings 269
Recovering Encrypted Data in an Enterprise Environment 271
Using Key Reconstruction 271
Recovering Encryption Key Material without Key Reconstruction 272
Encryption Key Recovery of CKM Keys 272
Encryption Key Recovery of GKM Keys 272
Encryption Key Recovery of SCKM Keys 272
Encryption Key Recovery of SKM Keys 273
Using an Additional Decryption Key for Data Recovery 274
PGP Universal Satellite 275
Overview 275
Technical Information 275
Distributing the PGP Universal Satellite Software 276
Configuration 276
Key Mode 276
PGP Universal Satellite Configurations 277
Switching Key Modes 280
Policy and Key or Certificate Retrieval 280
Retrieving Lost Policies 280
Retrieving Lost Keys or Certificates 281
PGP Universal Satellite for Mac OS X 283
Overview 283
System Requirements 283
Obtaining the Installer 283
Installation 284
Updates 284
Files 284
ix Contents
PGP Universal Satellite for Windows 287
Overview 287
System Requirements 287
Obtaining the Installer 287
Installation 288
Updates 288
Files 289
MAPI Support 289
External MAPI Configuration 289
Lotus Notes Support 290
External Lotus Notes Configuration 291
Configuring PGP Universal Web Messenger 293
Overview 293
PGP Universal Web Messenger and Clustering 294
External Authentication 294
Customizing PGP Universal Web Messenger 296
Adding a New Template 296
Troubleshooting Customization 300
Changing the Active Template 302
Deleting a Template 302
Editing a Template 302
Downloading Template Files 303
Restoring to Factory Defaults 303
Configuring the PGP Universal Web Messenger Service 303
Starting and Stopping PGP Universal Web Messenger 304
Selecting the PGP Universal Web Messenger Network Interface 304
x Contents
Setting Up External Authentication 305
Creating Settings for PGP Universal Web Messenger User Accounts 306
Setting Message Replication in a Cluster 307
Configuring the Integrated Keyserver 309
Overview 309
Starting and Stopping the Keyserver Service 309
Configuring the Keyserver Service 309
Configuring the PGP Verified Directory 311
Overview 311
Starting and Stopping the PGP Verified Directory 312
Configuring the PGP Verified Directory 312
Managing the Certificate Revocation List Service 315
Overview 315
Starting and Stopping the CRL Service 315
Editing CRL Service Settings 316
Configuring Universal Services Protocol 317
Starting and Stopping USP 317
Adding USP Interfaces 317
Managing PGP Remote Disable & Destroy for Encrypted Disks 319
Deploying PGP RDD 319
Network and Clustering Considerations 320
Hardware and System Requirements 320
Licensing PGP Remote Disable & Destroy with Intel Anti-Theft Technology 321
Setting PGP RDD in Consumer Policies 322
Setting Up the PGP RDD Service 323
Managing PGP RDD Policy 323
Starting and Stopping the PGP RDD Service 325
PGP RDD Administrator Tasks 325
Viewing Anti-Theft Information 326
Managing Intel Anti-Theft Status 327
AT Activated 327
Decommissioned 328
AT Deactivated 328
Stolen 329
Changing a Computer's Status 329
Recovering Locked Systems 329
Reporting and Logging 331
System Graphs
Overview 333
333
CPU Usage 333
Message Activity 333
Whole Disk Encryption 334
System Logs 337
Overview 337
Filtering the Log View 338
Searching the Log Files 338
Exporting a Log File 339
Enabling External Logging 339
xi Contents
Configuring SNMP Monitoring
Overview 341
Starting and Stopping SNMP Monitoring 342
Configuring the SNMP Service 342
Downloading the Custom MIB File 343
341
Viewing Server and License Settings and Shutting Down Services 345
Overview 345
Server Information 345
Setting the Time 345
Licensing a PGP Universal Server 346
Downloading the Release Notes 346
Shutting Down and Restarting the PGP Universal Server Software Services 347
Shutting Down and Restarting the PGP Universal Server Hardware 347
Managing Administrator Accounts 349
Overview 349
Administrator Roles 349
Administrator Authentication 351
Creating a New Administrator 351
Importing SSH v2 Keys 352
Deleting Administrators 352
Inspecting and Changing the Settings of an Administrator 353
Configuring RSA SecurID Authentication 354
Resetting SecurID PINs 355
Daily Status Email 356
Protecting PGP Universal Server with Ignition Keys 357
Overview 357
Ignition Keys and Clustering 358
Preparing Hardware Tokens to be Ignition Keys 358
Configuring a Hardware Token Ignition Key 360
Configuring a Soft-Ignition Passphrase Ignition Key 360
Deleting Ignition Keys 361
xii Contents
Backing Up and Restoring System and User Data 363
Overview 363
Creating Backups 363
Scheduling Backups 364
Performing On-Demand Backups 364
Configuring the Backup Location 364
Restoring From a Backup 365
Restoring On-Demand 366
Restoring Configuration 366
Restoring from a Different Version 367
Updating PGP Universal Server Software 369
Overview 369
Inspecting Update Packages 370
Setting Network Interfaces 371
Understanding the Network Settings 371
Changing Interface Settings 372
Adding Interface Settings 372
Deleting Interface Settings 372
Editing Global Network Settings 373
Assigning a Certificate 373
Working with Certificates 373
Importing an Existing Certificate 374
Generating a Certificate Signing Request (CSR) 374
Adding a Pending Certificate 375
Inspecting a Certificate 376
Exporting a Certificate 376
Deleting a Certificate 376
Clustering your PGP Universal Servers
Overview 377
Cluster Status 378
Creating a Cluster 379
Deleting Cluster Members 381
Clustering and PGP Universal Web Messenger 382
Managing Settings for Cluster Members 382
Changing Network Settings in Clusters 383
About Clustering Diagnostics 383
Monitoring Data Replication in a Cluster 384
377
Index
387
Introduction
1
This Administrator’s Guide describes both the PGP™ Universal Server and Client
software. It tells you how to get them up and running on your network, how to
configure them, and how to maintain them. This section provides a high-level overview
of PGP Universal Server.
What is PGP Universal Server?
PGP Universal Server is a console that manages the applications that provide email,
disk, and network file encryption. PGP Universal Server with PGP Universal Gateway
Email provides secure messaging by transparently protecting your enterprise messages
with little or no user interaction. The PGP Universal Server replaces PGP Keyserver
with a built-in keyserver, and PGP Admin with PGP Desktop configuration and
deployment capabilities.
PGP Universal Server also does the following:
Automatically creates and maintains a Self-Managing Security Architecture
(SMSA) by monitoring authenticated users and their email traffic.
Allows you to send protected messages to addresses that are not part of the SMSA.
Automatically encrypts, decrypts, signs, and verifies messages.
Provides strong security through policies you control.
PGP Universal Satellite, a client-side feature of PGP Universal Server, does the
following:
Extends security for email messages to the computer of the email user.
Allows external users to become part of the SMSA.
If allowed by an administrator, gives end users the option to create and manage
their keys on their computers.
PGP Desktop, a client product, is created and managed through PGP Universal Server
policy and does the following:
Creates PGP keypairs.
Manages user keypairs.
Stores the public keys of others.
Encrypts user email and instant messaging (IM).
Encrypts entire, or partial, hard drives.
Enables secure file sharing with others over a network.
14 Introduction
PGP Universal Server Product Family
PGP Universal Server Product Family
PGP Universal Server functions as a management console for a variety of encryption
solutions. You can purchase any of the PGP Desktop applications or bundles and use
PGP Universal Server to create and manage client installations. You can also purchase a
license that enables PGP Universal Gateway Email to encrypt email in the mailstream.
The PGP Universal Server can manage any combination of the following PGP
encryption applications:
PGP Universal Gateway Email provides automatic email encryption in the
gateway, based on centralized mail policy.
This product requires administration by the PGP Universal Server.
PGP Desktop Email provides encryption at the desktop for mail, files, and AOL
Instant Messenger traffic.
This product can be managed by the PGP Universal Server.
PGP Whole Disk Encryption provides encryption at the desktop for an entire disk.
This product can be managed by the PGP Universal Server.
PGP NetShare provides transparent file encryption and sharing among desktops.
This product can be managed by the PGP Universal Server.
Who Should Read This Guide
This Administrator’s Guide is for the person or persons who implement and maintain
your organization’s PGP Universal Server environment. These are the PGP Universal
Server administrators.
This guide is also intended for anyone else who wants to learn about how PGP Universal
Server works.
Common Criteria Environments
To be Common Criteria compliant, see the best practices in PGP Universal Server 2.9
Common Criteria Supplemental. These best practices supersede recommendations made
elsewhere in this and other documentation.
Improvements in this Version of PGP Universal Server
PGP Universal Server 3.2 introduces the following new and improved features:
Using the PGP Universal Server with the Command Line
X.509 certificates are available to your external users through the PGP Universal
Web Messenger interface. External users download the certificates, add them to
their mail clients, and use them to communicate securely with users in your
managed domain.
The PGP Universal Server user interface and all end user documentation have
been rebranded to include the Symantec logo and colors. The product name
remains the same.
We improved performance and page load times for many parts of the interface.
You can now allow your external users to securely reply to PDF Messenger
messages.
You can now monitor the how well data is being replicated throughout your
cluster members.
After you migrate to PGP Universal Server 3.2.0, you can verify whether your
backup/restore or PUP update was successful.
You can now require users to authenticate at the PGP BootGuard screen with their
user name, domain, and passphrase.
Symantec Patch Distribution Center now provides all software updates, which
replaces PGP update servers. Automatic updates through the PGP update servers
are no longer available.
PGP Universal Server is now integrated with Symantec Protection Center, which
offers a single point of administration and helps you manage PGP Universal
Server and other security products.
PGP Universal Server now supports group keys, which allows you to protect
shared files and folders in PGP NetShare. Group keys allow you to easily add or
remove group members without affecting the PGP NetShare metadata associated
with the protected files and folders.
You can now allow users, who use certificates or smart cards to log in to Microsoft
Windows, to enroll in PGP Desktop using those certificates.
15 Introduction
Using the PGP Universal Server with the Command Line
You can use the PGP Universal Server command line for read-only access to, for
example, view settings, services, logs, processes, disk space, query the database, and so
on.
Note: If you modify your configuration using the command line, and you do not
follow these procedures, your Technical Support agreement is void.
Changes to the PGP Universal Server using command line must be:
Authorized in writing by Technical Support.
Implemented by a partner, reseller, or employee who is certified in the PGP
Advanced Administration and Deployment Training.
Summarized and documented in a text file in /var/lib/ovid/customization
on the PGP Universal Server.
16 Introduction
Symbols
Symbols
Changes made through the command line may not persist through reboots and may
become incompatible in a future release. When troubleshooting new issues, Technical
Support can require you to revert custom configurations on the PGP Universal Server
to a default state.
Notes, Cautions, and Warnings are used in the following ways.
Note: Notes are extra, but important, information. A Note calls your attention to
important aspects of the product. You can use the product better if you read the
Notes.
Caution: Cautions indicate the possibility of loss of data or a minor security breach. A
Caution tells you about a situation where problems can occur unless precautions are
taken. Pay attention to Cautions.
Warning: Warnings indicate the possibility of significant data loss or a major security
breach. A Warning means serious problems will occur unless you take the
appropriate action. Please take Warnings very seriously.
Getting Assistance
For additional resources, see these sections.
Getting product information
The following documents and online help are companions to the PGP Universal Server
Administrator’s Guide. This guide occasionally refers to information that can be found
in one or more of these sources:
Online help is installed and is available in the PGP Universal Server product.
PGP Universal Server Installation Guide—Describes how to install the PGP
Universal Server.
PGP Universal Server Upgrade Guide—Describes the process of upgrading your
PGP Universal Server.
PGP Universal Mail Policy Diagram—Provides a graphical representation of how
email is processed through mail policy. You can access this document via the PGP
Universal Server online help.
Tutorials—Provides animated introductions on how to manage the mail policy
feature in PGP Universal Server 2.5 and later, and how upgraded PGP Universal
Server settings migrate into the new mail policy feature.
You can also access all the documentation and tutorials by clicking the online help
icon in the upper-right corner of the PGP Universal Server screen.
PGP Universal Satellite for Windows and Mac OS X includes online help.
PGP Universal Server and PGP Satellite release notes are also provided, which may
have last-minute information not found in the product documentation.
Technical Support
Getting Assistance
17 Introduction
Symantec Technical Support maintains support centers globally. Technical Support’s
primary role is to respond to specific queries about product features and functionality.
The Technical Support group also creates content for our online Knowledge Base. The
Technical Support group works collaboratively with the other functional areas within
Symantec to answer your questions in a timely fashion. For example, the Technical
Support group works with Product Engineering and Symantec Security Response to
provide alerting services and virus definition updates.
Symantec’s support offerings include the following:
A range of support options that give you the flexibility to select the right amount
of service for any size organization
Telephone and/or Web-based support that provides rapid response and up-to-the-
minute information
Upgrade assurance that delivers software upgrades
Global support purchased on a regional business hours or 24 hours a day, 7 days a
week basis
Premium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our Web site at the
following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement and
the then-current enterprise technical support policy.
Contacting Technical Support
Customers with a current support agreement may access Technical Support
information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be at the
computer on which the problem occurred, in case it is necessary to replicate the
problem.
When you contact Technical Support, please have the following information available:
Product release level
Hardware information
Available memory, disk space, and NIC information
Operating system
Version and patch level
Network topology
Router, gateway, and IP address information
Problem description:
18 Introduction
Getting Assistance
Error messages and log files
Troubleshooting that was performed before contacting Symantec
Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/business/support/
Customer service
Customer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as the
following types of issues:
Questions regarding product licensing or serialization
Product registration updates, such as address or name changes
General product information (features, language availability, local dealers)
Latest information about product updates and upgrades
Information about upgrade assurance and support contracts
Information about the Symantec Buying Programs
Advice about Symantec's technical support options
Nontechnical presales questions
Issues that are related to CD-ROMs or manuals
Support agreement resources
If you want to contact Symantec regarding an existing support agreement, please
contact the support agreement administration team for your region as follows:
Asia-Pacific and Japan customercare_apac@symantec.com
Europe, Middle-East, Africa
North America, Latin America
semea@symantec.com
supportsolutions@symantec.com
The Big Picture
2
This chapter describes some important terms and concepts and gives you a high-level
overview of the things you need to do to set up and maintain your PGP Universal Server
environment.
Important Terms
The following sections define important terms you will encounter throughout the PGP
Universal Server and this documentation.
PGP Products
PGP Universal Server: A device you add to your network that provides secure
messaging with little or no user interaction. The PGP Universal Server
automatically creates and maintains a security architecture by monitoring
authenticated users and their email traffic. You can also send protected messages
to addresses that are not part of the security architecture.
PGP Global Directory: A free, public keyserver hosted by Symantec
Corporation. The PGP Global Directory provides quick and easy access to the
universe of PGP keys. It uses next-generation keyserver technology that
queries the email address on a key (to verify that the owner of the email
address wants their key posted) and lets users manage their own keys. Using
the PGP Global Directory significantly enhances your chances of finding a
valid public key of someone to whom you want to send secured messages.
For external users without encryption keys, PGP Universal Server offers multiple
secure delivery options, leveraging third-party software that is already installed
on typical computer systems, such as a web browser or Adobe Acrobat Reader. For
email recipients who do not have an encryption solution, you can use of of the
following secure delivery options from PGP Universal Server:
PGP Universal Satellite: The PGP Universal Satellite software resides on the
computer of the email user. It allows email to be encrypted end to end, all the
way to and from the desktop (for both internal and external users). Using
PGP Universal Satellite is one of the ways for external users to participate in
the SMSA. It also allows users the option of controlling their keys on their
local computers (if allowed by the administrator).
PGP Universal Web Messenger: The PGP Universal Web Messenger service
allows an external user to securely read a message from an internal user
before the external user has a relationship with the SMSA. If PGP Universal
Web Messenger is available via mail policy for a user and the recipient’s key
cannot be found, the message is stored on the PGP Universal Server and an
unprotected message is sent to the recipient. The unprotected message
includes a link to the original message, held on the PGP Universal Server.
The recipient must create a passphrase, and then can access his encrypted
messages stored on PGP Universal Server.
20 The Big Picture
Important Terms
PDF Messenger: PDF Messenger enables sending encrypted PDF messages to
external users who do not have a relationship with the SMSA. In the normal
mode, as with PGP Universal Web Messenger, the user receives a message
with a link to the encrypted message location and uses a PGP Universal Web
Messenger passphrase to access the message. PDF Messenger also provides
Certified Delivery, which encrypts the message to a one-time passphrase,
and creates and logs a delivery receipt when the user retrieves the
passphrase.
PGP Desktop: A client software tool that uses cryptography to protect your data
against unauthorized access. PGP Desktop is available for Mac OS X and Windows.
PGP Whole Disk Encryption: Whole Disk Encryption is a feature of PGP
Desktop that encrypts your entire hard drive or partition (on Windows
systems), including your boot record, thus protecting all your files when you
are not using them.
PGP NetShare: A feature of PGP Desktop for Windows with which you can
securely and transparently share files and folders among selected
individuals. PGP NetShare users can protect their files and folders simply by
placing them within a folder that is designated as protected.
PGP Virtual Disk: PGP Virtual Disk volumes are a feature of PGP Desktop
that let you use part of your hard drive space as an encrypted virtual disk.
You can protect a PGP Virtual Disk volume with a key or a passphrase. You
can also create additional users for a volume, so that people you authorize
can also access the volume.
PGP Zip: A feature of PGP Desktop that lets you put any combination of files
and folders into a single encrypted, compressed package for convenient
transport or backup. You can encrypt a PGP Zip archive to a PGP key or to a
passphrase.
PGP Portable: A separately-licensed feature that enables you to send encrypted
files to users who do not have PGP Desktop software, and to transport files
securely to systems that do not or cannot have PGP software installed.
PGP Universal Server Concepts
keys.<domain> convention: PGP Universal Server automatically looks for valid
public keys for email recipients at a special hostname, if no valid public key is
found locally to secure a message. This hostname is keys.<domain> (where
<domain> is the email domain of the recipient). For example, Example
Corporation’s externally visible PGP Universal Server is named
keys.example.com.
Symantec Corporation strongly recommends you name your externally visible
PGP Universal Server according to this convention because it allows other PGP
Universal Servers to easily find valid public keys for email recipients in your
domain.
For more information, see Naming your PGP Universal Server (see "
your PGP Universal Server" on page
Security Architecture: Behind the scenes, the PGP Universal Server creates and
manages its own security architecture for the users whose email domain it is
securing. Because the security architecture is created and managed automatically,
we call this a self-managing security architecture (SMSA).
About Naming
33).
PGP Universal Server Features
Administrative Interface: Each PGP Universal Server is controlled via a Web-
based administrative interface. The administrative interface gives you control
over PGP Universal Server. While many settings are initially established using the
web-based Setup Assistant, all settings of a PGP Universal Server can be
controlled via the administrative interface.
Backup and Restore: Because full backups of the data stored on your PGP
Universal Server are critical in a natural disaster or other unanticipated loss of
data or hardware, you can schedule automatic backups of your PGP Universal
Server data or manually perform a backup.
You can fully restore a PGP Universal Server from a backup. In the event of a
minor problem, you can restore the PGP Universal Server to any saved backup. In
the event that a PGP Universal Server is no longer usable, you can restore its data
from a backup onto a new PGP Universal Server during initial setup of the new
PGP Universal Server using the Setup Assistant. All backups are encrypted to the
Organization Key and can be stored securely off the PGP Universal Server.
Cluster: When you have two or more PGP Universal Servers in your network, you
configure them to synchronize with each other; this is called a “cluster.”
Dictionary: Dictionaries are lists of terms to be matched. The dictionaries work
with mail policy to allow you to define content lists that can trigger rules.
Directory Synchronization: If you have LDAP directories in your organization,
your PGP Universal Server can be synchronized with the directories. The PGP
Universal Server automatically imports user information from the directories
when users send and receive email; it also creates internal user accounts for them,
including adding and using X.509 certificates if they are contained in the LDAP
directories.
Ignition Keys: You can protect the contents of a PGP Universal Server, even if the
hardware is stolen, by requiring the use of a hardware token or a software
passphrase, or both, on start.
Keyserver: Each PGP Universal Server includes an integrated keyserver populated
with the public keys of your internal users. When an external user sends a
message to an internal user, the external PGP Universal Server goes to the
keyserver to find the public key of the recipient to use to secure the message. The
PGP Universal Server administrator can enable or disable the service, and control
access to it via the administrative interface.
Learn Mode: When you finish configuring a PGP Universal Server using the Setup
Assistant, it begins in Learn Mode, where the PGP Universal Server sends
messages through mail policy without taking any action on the messages, and does
not encrypt or sign any messages.
Learn Mode gives the PGP Universal Server a chance to build its SMSA (creating
keys for authenticated users, for example) so that when when Learn Mode is
turned off, the PGP Universal Server can immediately begin securing messages. It
is also an excellent way for administrators to learn about the product.
You should check the logs of the PGP Universal Server while it is in Learn Mode to
see what it would be doing to email traffic if it were live on your network. You can
make changes to the PGP Universal Server’s policies while it is in Learn Mode
until things are working as expected.
Important Terms
21 The Big Picture
22 The Big Picture
Important Terms
Mail Policy: The PGP Universal Server processes email messages based on the
policies you establish. Mail policy applies to inbound and outbound email
processed by both PGP Universal Server and client software. Mail policy consists
of multiple policy chains, comprised of sequential mail processing rules.
Organization Certificate: You must create or obtain an Organization Certificate to
enable S/MIME support by PGP Universal Server. The Organization Certificate
signs all X.509 certificates the server creates.
Organization Key: The Setup Assistant automatically creates an Organization Key
(actually a keypair) when it configures a PGP Universal Server. The Organization
Key is used to sign all PGP keys the PGP Universal Server creates and to encrypt
PGP Universal Server backups.
Caution: It is extremely important to back up your Organization Key: all keys the
PGP Universal Server creates are signed by the Organization Key, and all
backups are encrypted to the Organization Key. If you lose your Organization
Key and have not backed it up, the signatures on those keys are meaningless and
you cannot restore from backups encrypted to the Organization Key.
PGP Verified Directory: The PGP Verified Directory supplements the internal
keyserver by letting internal and external users manage the publishing of their
own public keys. The PGP Verified Directory also serves as a replacement for the
PGP Keyserver product. The PGP Verified Directory uses next-generation
keyserver technology to ensure that the keys in the directory can be trusted.
Server Placement: A PGP Universal Server can be placed in one of two locations in
your network to process email.
With an internal placement, the PGP Universal Server logically sits between your
email users and your mail server. It encrypts and signs outgoing SMTP email and
decrypts and verifies incoming mail being picked up by email clients using POP or
IMAP. Email stored on your mail server is stored secured (encrypted).
With a gateway placement, the PGP Universal Server logically sits between your
mail server and the Internet. It encrypts and signs outgoing SMTP email and
decrypts and verifies incoming SMTP email. Email stored on your mail server is
stored unsecured.
For more information, see Configuring Mail Proxies (on page
Universal Server Installation Guide.
Setup Assistant: When you attempt to log in for the first time to the
administrative interface of a PGP Universal Server, the Setup Assistant takes you
through the configuration of that PGP Universal Server.
Group Key: A server-managed keypair shared by a group of users. A Group Key is
assigned to a group based on membership in an Active Directory security group.
This allows membership in the Active Directory security group to be modified
without affecting the metadata associated with the protected data. To create a
Group Key, the Directory Synchronization feature must be enabled and
synchronized with an Active Directory database.
161) and the PGP
PGP Universal Server User Types
Administrators: Any user who manages the PGP Universal Server and its security
configuration from inside the internal network.
Installation Overview
Only administrators are allowed to access the administrative interface that
controls PGP Universal Server. A PGP Universal Server supports multiple
administrators, each of which can be assigned a different authority: from readonly access to full control over every feature and function.
Consumers: Internal, external, and Verified Directory users, and devices.
External Users: External users are email users from other domains (domains
not being managed by your PGP Universal Server) who have been added to
the SMSA.
Internal Users: Internal users are email users from the domains being
managed by your PGP Universal Server.
PGP Universal Server allows you to manage PGP Desktop deployments to your
internal users. The administrator can control which PGP Desktop features are
automatically implemented at install, and establish and update security policy
for PGP Desktop users that those users cannot override (except on the side of
being more secure).
PGP Verified Directory Users: Internal and external users who have
submitted their public keys to the PGP Verified Directory, a Web-accessible
keyserver.
Devices: Managed devices, WDE computers, and WDE disks. Managed
devices are arbitrary objects whose keys are managed by PGP Universal
Server. WDE computers, and WDE disks are devices that are detected when
users enroll.
Other Email Users: Users within your organization can securely send email to
recipients outside the SMSA.
First, the PGP Universal Server attempts to find a key for the recipient. If that
fails, there are four fallback options, all controlled by mail policy: bounce the
message back to the sender (so it is not sent unencrypted), send unencrypted,
Smart Trailer, and PGP Universal Web Messenger mail.
Smart Trailer sends the message unencrypted and adds text giving the recipient
the option of joining the SMSA by installing PGP Universal Satellite, using an
existing key or certificate, or using PGP Universal Web Messenger. PGP Universal
Web Messenger lets the recipient securely read the message on a secure website; it
also gives the recipient options for handling subsequent messages from the same
domain: read the messages on a secure website using a passphrase they establish,
install PGP Universal Satellite, or add an existing key or certificate to the SMSA.
23 The Big Picture
Installation Overview
The following steps are a broad overview of what it takes to plan, set up, and maintain
your PGP Universal Server environment.
Most of the steps described here are described in detail in later chapters. Steps 1 and 4
are described in the PGP Universal Server Installation Guide. Note that these steps
apply to the installation of a new, stand-alone PGP Universal Server.
If you plan to install a cluster, you must install and configure one PGP Universal Server
following the steps outlined here. Subsequent cluster members will get most of their
configuration settings from the initial server by replication.
The steps to install and configure a PGP Universal Server are as follows:
24 The Big Picture
Installation Overview
1 Plan where in your network you want to locate your PGP Universal Server(s).
Where you put PGP Universal Servers in your network, how many PGP Universal
Servers you have in your network, and other factors all have a major impact on
how you add them to your existing network.
Create a diagram of your network that includes all network components and
shows how email flows; this diagram details how adding a PGP Universal Server
impacts your network.
For more information on planning how to add PGP Universal Servers to your
existing network, see Adding the PGP Universal Server to Your Network in the
PGP Universal Server Installation Guide.
2 Perform necessary DNS changes.
Add IP addresses for your PGP Universal Servers, an alias to your keyserver,
update the MX record if necessary, add keys.<domain>, hostnames of potential
Secondary servers for a cluster, and so on.
Properly configured DNS settings (including root servers and appropriate reverse
lookup records) are required to support PGP Universal Server. Make sure both
host and pointer records are correct. IP addresses must be resolvable to
hostnames, as well as hostnames resolvable to IP addresses.
3 Prepare a hardware token Ignition Key.
If you want to add a hardware token Ignition Key during setup, install the drivers
and configure the token before you begin the PGP Universal Server setup process.
See Protecting PGP Universal Server with Ignition Keys (on page
357) for
information on how to prepare a hardware token Ignition Key.
Note: In a cluster, the Ignition Key configured on the first PGP Universal Server
in the cluster will also apply to the subsequent members of the cluster.
4 Install and configure this PGP Universal Server.
The Setup Assistant runs automatically when you first access the administrative
interface for the PGP Universal Server. The Setup Assistant is where you can set
or confirm a number of basic settings such as your network settings,
administrator password, server placement option, mail server address and so on.
The details of this process are described in Setting Up the PGP Universal Server in
the PGP Universal Server Installation Guide.
Note: If you plan to configure multiple servers as a cluster, you must configure
one server first in the normal manner, then add the additional servers as cluster
members. You can do this through the Setup Assistant when you install a server
that will join an existing cluster, or you can do this through the PGP Universal
Server administrative interface. For more information see Cluster Member
Configuration in the PGP Universal Server Installation Guide.
5 License your server.
You cannot take a PGP Universal Server out of Learn Mode or install updates until
the product is licensed. Once it is licensed, you should check for product updates
and install them if found. For more information, see Licensing Your Software (on
45).
page
Installation Overview
If you want the PGP Universal Server to provide mail proxy services, you must
have a PGP Universal Server license with the mailstream feature enabled, and you
must check the Enable Mail Proxies check box on the System Settings page in the
PGP Universal Server administrative interface. For more information, see
Licensing Your Software (on page
45).
6 If you have a PGP key you want to use as your Organization Key with PGP
Universal Server, import it, then back it up.
Your Organization Key does two important things: it is used to sign all user keys
the PGP Universal Server creates and it is used to encrypt PGP Universal Server
backups. This key represents the identity of your organization, and is the root of
the Web-of-Trust for your users.
If your organization uses PGP Desktop and already has an Corporate Key or
Organization Key, and you want to use that key with PGP Universal Server, you
should import it as soon as you have configured your server, then create a backup
of the key.
If your organization does not have an existing key that you want to use as your
Organization Key, use the Organization Key the Setup Assistant automatically
creates with default values. For more information, see Managing Organization
Keys (on page
57).
No matter which key you use as your Organization Key, it is very important to
make a backup of the key. Since PGP Universal Server’s built-in back-up feature
always encrypts backups to this key, you need to provide a copy of your
Organization Key to restore your data.
For more information, see Organization Certificate (on page
60).
7 If you have a PGP Additional Decryption Key (ADK) that you want to use with
PGP Universal Server, add it.
An ADK is a way to recover an email message if the recipient is unable or unwilling
to do so; every message that is also encrypted to the ADK can be opened by the
holder(s) of the ADK. You cannot create an ADK with the PGP Universal Server,
but if you have an existing PGP ADK (generated by PGP Desktop, an ideal scenario
for a split key; refer to the PGP Desktop User’s Guide for more information), you
can add it to your PGP Universal Server and use it. For more information, see
Additional Decryption Key (ADK) (on page
63).
8 Create a SSL/TLS certificate or obtain a valid SSL/TLS certificate.
You can create a self-signed certificate for use with SSL/TLS traffic. Because this
certificate is self-signed, however, it might not be trusted by email or Web browser
clients. Symantec Corporation recommends that you obtain a valid SSL/TLS
certificate for each of your PGP Universal Servers from a reputable Certificate
Authority.
This is especially important for PGP Universal Servers that are accessed publicly.
Older Web browsers might reject self-signed certificates or not know how to
handle them correctly when they encounter them via PGP Universal Web
Messenger or Smart Trailer.
For more information, see Working with Certificates (on page
373).
9 Configure the Directory Synchronization feature if you want to synchronize an
LDAP directory with your PGP Universal Server.
If you have an existing LDAP server, using the Directory Synchronization feature
gives you more control over which users, keys, and certificates are added to the
PGP Universal Server.
25 The Big Picture
26 The Big Picture
Installation Overview
By default, user enrollment is set to Email enrollment. If you elect to use
certificate enrollment or LDAP directory enrollment, you must have an LDAP
directory configured and Directory Synchronization enabled. You can change the
client enrollment setting from the Directory Synchronization Settings page in the
PGP Universal Server administrative interface.
For more information, see Using Directory Synchronization to Manage Consumers
(on page
237).
10 Configure PGP Desktop client features.
The PGP Desktop client basic (default) license is installed along with the PGP
Universal Server, so adding the client license as a separate step is not necessary.
However, the optional features (messaging, PGP Whole Disk Encryption, and PGP
NetShare) are disabled by default. If you have purchased a license for those
features, you must edit your client policy settings to enable them. For more
information about consumer policy settings, see "Establishing PGP Desktop
Settings for Your PGP Desktop Clients (on page
231)".
11 Add trusted keys, configure consumer policy, and establish mail policy.
All these settings are important for secure operation of PGP Universal Server. For
more information on adding trusted keys from outside the SMSA, see Managing
Trusted Keys and Certificates (on page
policy settings, see Administering Consumer Policy (on page
87). For more information about consumer
213). For information
on setting up mail policy, see Setting Mail Policy (on page 95).
Note: When setting policy for Consumers, PGP Universal Server provides an
option called Out of Mail Stream (OOMS) support. OOMS specifies how the email
gets transmitted from the client to the server when PGP Desktop cannot find a
key for the recipient and therefore cannot encrypt the message.
OOMS is disabled by default. With OOMS disabled, sensitive messages that can't
be encrypted locally are sent to PGP Universal Server "in the mail stream" like
normal email. Importantly, this email is sent in the clear (unencrypted). Mail or
Network administrators could read these messages by accessing the mail server's
storage or monitoring network traffic. However, archiving solutions, outbound
anti-virus filters, or other systems which monitor or proxy mail traffic will
process these messages normally.
You can elect to enable OOMS, which means that sensitive messages that can't be
encrypted locally are sent to PGP Universal Server "out of the mail stream." PGP
Desktop creates a separate, encrypted network connection to the PGP Universal
Server to transmit the message. However, archiving solutions, outbound antivirus filters, or other systems which monitor or proxy mail traffic will not see
these messages.
During your configuration of your PGP Universal Server you should determine
the appropriate settings for your requirements. This option can be set separately
for each policy group, and is set through the Consumer Policy settings. For more
details on the effects of enabling or disabling OOMS, see Out of Mail Stream
Support.
12 Install and configure additional cluster server members.
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