PetSafe® Stubborn Dog
Receiver Collar
Operating Guide
Please read this entire guide before beginning.
Thank you for choosing PetSafe®, the best selling brand of electronic training solutions
in the world. Our mission is to be the most trusted brand in the pet ownership
experience. We want to ensure your pet’s safety by providing you with the tools and
techniques to successfully train your pet. If you have any questions, please contact the
Customer Care Center at 1-800-732-2677 or visit our website at www.petsafe.net.
To get the most protection out of your warranty, please register your product within
30 days at www.petsafe.net. By registering and keeping your receipt, you will enjoy the
product’s full warranty and should you ever need to call the Customer Care Center, we
will be able to help you faster. Most importantly, PetSafe® will never give or sell your
valuable information to anyone. Complete warranty information is available online at
www.petsafe.net.
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Table of Contents
Components .............................................................................................................. 4
How the System Works ............................................................................................... 5
Operating Guide ..................................................................................................... 6
Prepare the Receiver Collar ....................................................................................6
Function and Response Table ................................................................................ 9
Fit the Receiver Collar ........................................................................................ 10
Taking Your Pet Out of the Pet Area ..................................................................... 14
Troubleshooting .................................................................................................... 15
Additional Information ............................................................................................ 16
Test Light Instructions ............................................................................................. 17
Short Loop Test ....................................................................................................... 18
Terms of Use and Limitation of Liability .................................................................. 20
Compliance ............................................................................................................21
Customer Care International .................................................................................... 23
Caution ................................................................................................................... 23
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Components
Test Light
Receiver
Collar
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Tool
Operating Guide
How the System Works
The system works by producing a radio signal from the Fence Transmitter through up to
2800 feet of Boundary Wire. The Boundar y Wire is buried or attached to a fi xed object
to enclose the Pet Area. You temporarily defi ne this Pet Area with Boundary Flags for a
visual aid in training your pet. Your pet wears a Receiver Collar with Contact Points that
touch his neck, and, once trained, is allowed to roam freely in the Pet Area. When your
pet reaches the Warning Zone, the Receiver Collar gives a warning beep and vibrates.
If your pet continues into the Static Correction Zone, a safe Static Correction will be
delivered through the Contact Points to get his attention until he returns to the Pet
Area. This PetSafe
for pets over 8 pounds.
www.petsafe.net 5
®
In-Ground Fence™ has been proven safe, comfortable, and effective
Operating Guide
Prepare the Receiver Collar
Your Receiver Collar comes with Contact Points installed. Tighten the
Contact Points using the Test Light Tool to one-half turn beyond fi nger
tight (1A). Check the tightness weekly.
To Insert and Remove the Battery
Note: Do not install the battery while the Collar Receiver is
on your pet.
Remove the screws with a Phillips screwdriver.1.
Remove the Battery Lid (2. 1B).
Install a 9-volt alkaline battery (3. 1C).
Replace the Battery Lid (4. 1C).
Reinstall the screws.5.
Do not over-tighten the screws.
Replacement 9-volt alkaline batteries can be found at many retailers.
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1B 1C
1A
To Set the Correction Level
Read all steps before attempting to set the Correction Level.
Remove the clear plastic cover with the edge of the Test Light 1.
Tool to expose the Correction Level Button (1D).
With the battery installed, press the Correction Level Button 2.
and release when the Receiver Indicator Light lights up (1E).
The Receiver Indicator Light will emit a series of fl ashes 3.
representing the Correction Level.
Increase the Correction Level by pressing and releasing the 4.
Correction Level Button within 5 seconds of the previous series
of fl ashes.
After setting the Correction Level, replace the cover to protect 5.
the Correction Level Button.
The Correction Levels increase in strength from 1 to 5. Pushing
the Correction Level Button while the Receiver Collar is on level
5 will cause the Receiver Collar to revert to level 1. Refer to the
Function and Response Table to choose the Correction Level that
best fi ts your pet.
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1D
1E
The Receiver Collar will emit a Warning Tone and vibrate whenever your pet enters
the Warning Zone, no matter what correction level the Receiver is set to. If your pet
continues into the Correction Zone, and the Receiver Collar is set to level 2 or above,
he will receive a Static Correction. The Receiver Collar is equipped to automatically
increase the level of Static Correction the longer your pet remains in the Static
Correction Zone if the Receiver is set at level 2 or above.
The Receiver Indicator Light acts as a low battery indicator, fl ashing every 5 seconds
when battery replacement is required. Test your Receiver Collar at least once a month to
verify that it is functioning properly and that it activates at the Boundary Wire.
Over Correction Protection
In the unlikely event that your pet “freezes” in the Static Correction Zone, this feature
limits the static correction duration to a maximum of 30 seconds. While the system
locks out further static correction, the warning tone will continue until the pet leaves the
Static Correction Zone.
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Function and Response Table
Indicator Light
Response
1 Flash 1 Tone and Vibrate
2 Flashes 2 Low Static Correction Timid
3 Flashes 3 Medium Static Correction Timid or Average
4 Flashes 4 Medium High Static
5 Flashes 5 High Static Correction High Energy
Flashes once
every 5 seconds
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Correction
Level
Collar Receiver Function
(No Static Correction)
Correction
Low Battery
Temperament
of Pet
Initial Training
Mode
Average or High
Energy
Fit the Receiver Collar
Important: The proper fi t and placement of your Receiver Collar is important
for effective training. The Contact Points must have direct contact with your
pet’s skin on the underside of his neck.
To assure a proper fi t, please follow these steps:
Make sure that the battery is not installed in the Receiver Collar. 1.
Start with your pet standing comfortably (2. 2A).
Place the Receiver Collar on your pet so that the “PetSafe3.
logo is facing your pet’s chin. Center the Contact Points
underneath your pet’s neck, touching the skin. Note: It is
sometimes necessary to trim the hair around the Contact Points
to make sure that contact is consistent.
Check the tightness of the Receiver Collar by inserting 4.
one fi nger between the end of a Contact Point and
your pet’s neck. The fi t should be snug but not
constricting (2B).
Allow your pet to wear the collar for several 5.
minutes then recheck the fi t. Check the fi t again
as your pet becomes more comfortable with the
Receiver Collar.
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2B
2A
®
”
Once you are satisfi ed with the fi t of the Receiver 6.
Collar then you may trim any excess collar strap as
follows (2C):
Mark the desired length of the Receiver Collar a.
with a pen. Allow for growth if your pet is
young or grows a thick winter coat.
Remove the Receiver Collar from your pet and cut off the excess.b.
Before placing the Receiver Collar back onto your pet, seal the edge of the cut c.
collar by applying a fl ame along the frayed edge.
Important: For comfort, safety and effectiveness of product, please ensure
the following:
During the first 2 weeks of training, do not use the training device on your pet •
without direct supervision.
Check the fit to prevent excessive pressure. You should be able to insert one •
finger between the Contact Point and your pet’s skin.
Never leave the Receiver Collar on your pet for more than 12 consecutive hours.•
Your pet must be carefully examined daily for any signs of a rash or sore.•
If a rash or sore is observed, discontinue the use of the Receiver Collar for a •
few days.
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2C
If the condition persists beyond 48 hours, see your veterinarian.•
Your dog’s neck and the Contact Points must be washed weekly with a wash •
cloth and mild hand soap, then rinsed thoroughly.
A condition called Pressure Necrosis, which is a devitalization of the skin due
to excessive and prolonged contact against the Contact Points, may occur if the
steps above are not followed.
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To Re-Thread the Collar
Slide Buckle
The slide buckle prevents the collar from
becoming loose around your pet’s neck.
Ridges
The ridges must be facing up; the collar
will slip if it is not properly threaded.
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Taking Your Pet Out of the Pet Area
Important: Remove the Receiver Collar and leave it in the Pet Area.
Once your pet learns the Boundary Zone, he will be reluctant to
cross it for walks or car rides.
Option 1: Replace the Receiver Collar with a regular collar. Put
your pet in a car that is within the Pet Area and drive him out of
the Pet Area.
Option 2: Replace the Receiver Collar with a regular collar and
leash. Walk your pet out of the Pet Area while giving a command
such as “OK” at a specifi c place of the Boundar y Zone (the end of
your driveway, sidewalk, etc.). Always leave the Pet Area with a
leash at this place and your pet will associate leaving the Pet Area only on a leash, only
at this place, and only with a person. You may initially need to convince your pet to leave
the Pet Area with a food treat and lots of praise.
Note: You may also carr y your pet out of the Pet Area.
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Troubleshooting
Receiver Collar
is not beeping or
correcting.
The Receiver
Collar is beeping,
but the pet is not
responding to the
Static Correction.
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Check battery to make sure it is installed properly. •
Check that both lights are lit on the Fence Transmitter. If •
not, perform the “Short Loop Test” (page 18).
Make sure the Static Correction Level is set to level 2, 3, 4 or 5.•
Test the Receiver Collar with the Test Light walking toward •
the Boundary Wire.
If the Test Light fl ashes, check the fi t of the Receiver Collar.•
Trim your pet’s fur where the Contact Points touch the neck •
and/or purchase long Contact Points through the Customer
Care Center at 1-800-732-2677.
Increase the Static Correction Level.•
Repeat training steps to reinforce training. •
The Receiver
Collar has to be
held on top of the
Boundary Wire to
activate.
Replace battery. •
Adjust Boundary Width Control knob clockwise to increase •
the distance from the Boundary Wire that the Receiver
Collar activates. You can also adjust the Boundary Control
Switch to another setting.
If using a Double Loop, make sure Boundary Wires are •
separated 3 to 5 feet.
If the Receiver Collar still has to be held on top of the •
Boundary Wire, perform the “Short Loop Test” (page 18).
Additional Information
The system should only be used with healthy pets. Contact your veterinarian if you •
have concerns about the medical condition of your pet (medication, pregnant, heart
conditions, etc.).
This system is not for vicious or aggressive pets. If your pet may pose a threat to •
others, DO NOT USE THIS SYSTEM. If you are unsure if your dog is aggressive,
please consult your veterinarian or a certifi ed trainer.
The Static Correction will get your pet’s attention, but will not cause harm. It is •
designed to startle, not to punish.
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Test the Receiver Collar at least once a month to verify that it is functioning properly •
and that it activates at the Boundary Wire. The typical battery life is 3 to 6 months.
Battery life depends upon how often the Receiver Collar is activated.
Test Light Instructions
Set the Correction Level to 2 or above.1.
Hold the Test Light Contacts to the Contact Points (2. 3A).
Walk toward the Boundary Wire holding the Receiver 3.
collar at your pet’s neck level (3B) until the Test Light
fl ashes (3C).
Save the Test Light for future testing.
If the Test Light does not fl ash, refer to the Troubleshooting
section, or call the Customer Care Center.
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3A
3B 3C
Boundary
Wire
Short Loop Test
The Short Loop Test is a simple test to determine if each component (Fence Transmitter,
Receiver Collar and Boundary Wire) is functioning properly.
Disconnect the Boundary Wire.1.
Cut approximately 10 feet of unused Boundary Wire and connect it to the Boundary 2.
Wire Terminals.
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Spread the Boundary Wire out into a circle. Set the Boundary Control Switch to 3. B.
Set the Boundary Width Control knob to 10.4.
If the Loop Indicator Light is not lit, then your Fence Transmitter is not functioning 5.
properly. Contact the Customer Care Center at 1-800-732-2677.
If the Loop Indicator Light is lit, disconnect one end of the Boundary Wire from the 6.
Boundary Wire Terminal.
If the loop alarm does not sound, the Fence Transmitter needs to be replaced. 7.
Contact the Customer Care Center at 1-800-732-2677.
If the loop alarm does sound, plug the Boundary Wire back into the Boundary 8.
Wire Terminal.
Hold the Test Light Contacts to the Receiver Contact Points. Hold the Receiver 9.
Collar next to the 10-foot length of Boundary Wire. The Receiver Collar should
beep about one foot away from the Boundary Wire. The Test Light should then fl ash
as you hold the Receiver Collar closer to the Boundary Wire.
If Receiver Collar does not beep and the Test Light does not fl ash, replace the 10.
battery in the Receiver Collar. If it still does not beep and the Test Light does not
fl ash, contact the Customer Care Center at 1-800-732-2677.
If the Receiver Collar beeps, there may be a complete or partial break in the 11.
Boundary Wire. See the “To Locate a Break in the Boundary Wire” section.
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Terms of Use and Limitation of Liability
Terms of Use 1.
This Product is offered to you conditioned upon your acceptance without
modifi cation of the terms, conditions and notices contained herein. Usage of this
Product implies acceptance of all such terms, conditions, and notices.
Proper Use 2.
This Product is designed for use with pets where training is desired. The specifi c
temperament of your pet may not work with this Product. We recommend that you
not use this Product if your pet is less than 8 pounds or if your pet is aggressive.
If you are unsure whether this is appropriate for your pet, please consult your
veterinarian or certifi ed trainer.
Proper use includes reviewing the entire Guide provided with your Product and any
specifi c Caution statements.
No Unlawful or Prohibited Use 3.
This Product is designed for use with pets only. This pet training device is not
intended to harm, injure or provoke. Using this Product in a way that is not intended
could result in violation of Federal, State or local laws.
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Limitation of Liability 4.
In no event shall Radio Systems® Corporation be liable for any direct, indirect,
punitive, incidental, special or consequential damages, or any damages whatsoever
arising out of or connected with the use or misuse of this Product. Buyer assumes all
risks and liability from the use of this Product.
Modification of Terms and Conditions 5.
Radio Systems
and notices under which this Product is offered.
®
Corporation reserves the right to change the terms, conditions
Compliance
FCC/Canada
This Class B digital apparatus complies with Canadian ICES-003. This equipment
has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a residential
environment. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction guide, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a practical installation. If this equipment causes harmful
interference to radio or television reception, which can be determined by turning the
www.petsafe.net 21
equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
Relocate the interfered receiving antenna.•
Increase the separation between the equipment and receiver.•
Connect the equipment into an outlet on a circuit different to that to which the •
receiver is connected.
Contact the Customer Care Center at 1-800-732-2677.•
This device complies with Industry Canada Rules. This device complies with part 15
of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Unauthorized changes or modifi cations to the equipment, not approved by Radio
Systems® Corporation, could result in not meeting compliance with FCC regulations
and could void the user’s authority to operate the equipment.
Australia
This device complies with the applicable EMC requirements specifi ed by the ACMA
(Australian Communications and Media Authority).
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Customer Care International
United States / Canada: 1-800-732-2677
Australia: 1800 786 608
New Zealand: 0800 543 054
Caution
This PetSafe® In-Ground Fence™ is NOT a solid barrier. The system is designed to
act as a deterrent to remind pets by Static Correction to remain in the boundary
established. It is important that you reinforce training with your pet on a regular basis.
Since the tolerance level to Static Correction varies from pet to pet, Radio Systems
Corporation CANNOT guarantee that the system will, in all cases, keep a pet within
the established boundary. Not all pets can be trained to avoid crossing the boundary!
Therefore, if you have reason to believe that your pet may pose a danger to others or
harm himself if he is not kept from crossing the boundaries, you should NOT rely solely
upon the PetSafe® In-Ground Fence™ to confi ne your pet. Radio Systems® Corporation
shall NOT be liable for any property damage, economic loss or any consequential
damages, sustained as a result of any animal crossing the boundary.
www.petsafe.net 23
®
Radio Systems® Corporation
10427 Electric Avenue
Knoxville, TN 37932
1-800-732-2677
www.petsafe.net
400-1094/2
Patent Pending
©2009 Radio Systems® Corporation
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