Petsafe ST-350-LD, ST-900-BD Operating Manual
ST-350-LD
ST-900-BD
350 m & 900 m Deluxe Remote Trainers
Systèmes de dressage Deluxe 350 m et 900 m
350 m & 900 m Deluxe trainers met afstandsbediening
Sistemas de adiestramiento 350 m y 900 m Deluxe
Sistemi di addestramento Deluxe 350 m e 900 m
350 m und 900 m Ferntrainer Deluxe
Please read this entire guide before beginning
Veuillez lire ce manuel en entier avant de commencer
Gelieve deze gids volledig door te lezen voordat u begint
Por favor, lea detenidamente este manual antes de empezar
Si prega di leggere attentamente la guida all’uso prima di utilizzare
Bitte lesen Sie die ganze Gebrauchsanleitung aufmerksam durch, ehe Sie beginnen
Operating Guide
Manuel d’utilisation
Gebruiksaanwijzing
Manual de funcionamiento
Guida all’uso
Gebrauchsanweisung
IMPORTANT SAFETY INFORMATION
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential personal injury
hazards. Obey all safety messages that follow this symbol to avoid possible
injury or death.
WARNING indicates a hazardous situation which, if not avoided, could
result in death or serious injury.
CAUTION, used with the safety alert symbol, indicates a hazardous
situation which, if not avoided, could result in minor or moderate injury.
CAUTION, used without the safety alert symbol, indicates a hazardous
situation which, if not avoided, could result in harm to your pet.
• Risk of explosion. Do not short circuit, mix old and new batteries, dispose of in fire,
or expose to water. When batteries are stored or disposed, they must be protected from
shorting. Dispose of used batteries properly.
• Not for use with aggressive dogs. Do not use this product if your dog is prone to
aggressive behaviour. Aggressive dogs can cause severe injury or death to their owners
and others. If you are not sure that this product is right for your dog, please talk to your
veterinarian or a certified trainer.
• The PetSafe® 350 m & 900 m Deluxe Remote Trainers are not toys. Keep
away from the reach of children. Use it only for its training purpose.
• Safety during on-lead training. It is vitally important that you and your dog remain
safe while learning during on-lead training. Your dog should be on a strong lead, long
enough for him to attempt to chase an object, but short enough for him not to reach a
road or other unsafe area. You must also be physically strong enough to restrain your dog
when he tries to chase.
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Risk of skin damage. Please read and follow the instructions in this manual. Proper fit
of the collar is important. A collar worn for too long or made too tight on the pet’s neck may
cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly
known as bed sores.
• Avoid leaving the collar on the dog for more than 12 hours per day.
• When possible reposition the collar on the pet’s neck every 1 to 2 hours.
• Check the fit to prevent excessive pressure; follow the instructions in this manual.
• Never connect a lead to the electronic collar; it will cause excessive pressure on the contacts.
• When using a separate collar for a lead, don’t put pressure on the electronic collar.
• Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
• Examine the contact area daily for signs of a rash or a sore.
• If a rash or sore is found, discontinue use of the collar until the skin has healed.
• If the condition persists beyond 48 hours, see your veterinarian.
• For additional information on bed sores and pressure necrosis, please visit our website.
These steps will help keep your pet secure and comfortable. Millions of pets are comfortable
while they wear stainless steel contacts. Some pets are sensitive to contact pressure. You may
find after some time that your pet is very tolerant of the collar. If so, you may relax some of
these precautions. It is important to continue daily checks of the contact area. If redness or
sores are found, discontinue use until the skin has fully healed.
PetSafe
®
Remote Trainers must be used only on healthy dogs. We recommend that you take
your dog to a veterinarian before using the collar if he is not in good health.
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Thank you for choosing the PetSafe® brand. You and your pet deserve a companionship
that includes memorable moments and a shared understanding together. Our products
and training tools enhance the relationship between pets and their owners. If you have
any questions about our products or training your pet, please visit our
website at www.petsafe.net or contact our Customer Care Centre. For a
listing of Customer Care Centre telephone numbers, visit our website at
www.petsafe.net.
To get the most protection out of your warranty, please register your product within 30 days
at www.petsafe.net. By registering and keeping your receipt, you will enjoy the product’s
full warranty and should you ever need to call the Customer Care Centre, we will be able
to help you faster. Most importantly, your valuable information will never be given or sold to
anyone. Complete warranty information is available online at www.petsafe.net.
Table of Contents
Components ............................................................ 6
Features ...............................................................6
Other Items You May Need ..............................................6
How the System Works ................................................... 7
Key Definitions ..........................................................7
Operating Guide
Prepare the Handheld Remote .......................................... 10
Prepare the Receiver Collar ............................................13
Fit the Receiver Collar ................................................. 15
2-Dog System .......................................................17
To Pair Dog 1 Receiver Collar and the Handheld Remote ...................19
Training Guide
Test the Remote Trainer ................................................20
General Tips ........................................................20
Training Your Pet with Positive Tone ......................................21
Find the Best Stimulation Level for Your Pet ................................21
+2 Boost ............................................................22
Dog Training Recommendations ........................................22
Frequently Asked Questions ...........................................24
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Troubleshooting ......................................................25
Test Light Instruction .....................................................26
Accessories ...........................................................26
Battery Disposal ........................................................26
Important Recycling Advice ..............................................26
Compliance ...........................................................27
Terms of Use and Limitation of Liability .....................................27
Warranty .............................................................28
Training Guide
Please visit our website at www.petsafe.net to download a detailed Training Guide for this unit
or contact our Customer Care Centre for further assistance. For a listing of telephone numbers
in your area, visit our website at www.petsafe.net.
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Components
Wrist Strap
Handheld
Remote
Test Light
Tool
Charging
Adaptor
Operating Guide
Little Dog
Receiver Collar
Big Dog
Receiver Collar
Features
• 350 m or 900 m range
• 15 levels of Static Stimulation plus Tone only
• +2 Boost for distractions
• 2-dog compatible
• Rechargeable batteries in both the Handheld Remote and Receiver Collar
• Waterproof Handheld Remote and Receiver Collar
Other Items You May Need
• Scissors
• Lighter
• Non-metallic collar and 3 metre lead
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How the System Works
Now you can experience the difference a Remote Trainer can make. The PetSafe® 350 m & 900 m
Deluxe Remote Trainers are comfortable for your pet and easy to use with an advanced digital
display that tells you exactly what level of stimulation you are using.
The Remote Trainer assists you in controlling your pet without a lead in a range of either 350 metres
or 900 metres. The Handheld Remote sends a signal activating your dog’s Receiver Collar. He
receives a safe but annoying stimulation. He’ll quickly learn the association between his behaviour
and your training; in no time, you’ll have a better-behaved pet. The PetSafe
®
350 m & 900 m
Deluxe Remote Trainers have been proven safe, comfortable, and effective for both small and large
dog breeds.
Important: The 350 m & 900 m Deluxe Remote Trainers have a range
of up to 350 metres or 900 metres. Depending on the way you hold
the Handheld Remote, the maximum range may vary. Terrain, weather,
vegetation, transmission from other radio devices, and other factors will
affect the maximum range.
Key Definitions
Handheld Remote: Transmits the signal to the Receiver Collar. It is waterproof.
Digital Display
Level of Stimulation: Shows Dog 1 or Dog 2 level of stimulation
(Low-1 to High-15). Also indicates +2 Boost.
Dog 1: The active Receiver Collar symbol will display to indicate
Dog 1.
Dog 2: Dog 1 and Dog 2 symbols will be displayed (additional
purchase required for 2-Dog system).
Tone: The Stimulation Level will flash when the Tone Button or
Stimulation Button is pressed.
Battery Indicator: The battery indicator provides constant
awareness of your battery’s power level.
1d or 2d: This appears when programming for the 2-Dog mode.
Note: The Digital Display symbols are shown in more detail on page 11.
Level of Stimulation
or Tone Indication
Dog 1
Battery
Indicator
Dog 2
Digital Display
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Button Definitions (factory default settings for Dog 1 mode)
Tone Button - Upper Left (Green):
Produces a positive training tone from
the Receiver Collar. No Static
Stimulation is delivered. (Use the
tone as a marker to reinforce
positive behaviour.)
Stimulation Button - Lower Left
(Yellow): Delivers continuous Static
Stimulation up to 10 seconds long.
Stimulation Up Button - Upper
Right (Grey): Adjusts the Stimulation
Level UP through a range of levels
from
Low-1 to High-15. Also becomes
the
Tone Button in 2-Dog Mode.
Stimulation Down Button - Lower
Right (Grey):
Adjusts the Stimulation
Level DOWN through a range of levels
from High-15 to Low-1. Also becomes the Stimulation Button in
2-Dog Mode.
Note: See 2-Dog System on page 17 for 2-Dog Mode.
+2 Boost
Button
(Red): Delivers a boost of Static Stimulation that
is 2 levels higher than the currently selected level. Cannot exceed
the High-15 Stimulation Level.
Note: When a Stimulation Button is held for 10 seconds or more,
the Handheld Remote will “time-out.” The button will need to be
released and pressed again before additional Stimulation can
be delivered. The
350 m & 900 m Deluxe Remote Training
Systems
will never exceed a Stimulation Level above High-15.
Wrist Strap
Clip
Belt Clip
Belt Clip
Release
Lever
Digital Display
Tone
Stimulation
Up
Charging Jack
(with cover)
Transmitter Antenna
Stimulation
Stimulation
Down
+2 Boost
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Receiver Collar: Delivers Static or Tone Stimulation on a signal from the Handheld Remote.
Both the 350 m & 900 m Receiver Collars are waterproof.
On/Off Button: Momentarily pressing and holding this button turns the Receiver Collar on
and off.
Contact Points: The contacts through which the Receiver Collar delivers Static Stimulation.
LED: Indicates when the Receiver Collar has been turned on or off and also serves as a
low-battery indicator.
Charging Jacks: For connecting the charger. Although the Handheld Remote and Receiver
Collar are waterproof without the charger covers, keep the covers in place when not charging
to keep debris out of the openings.
Continuous Stimulation: You control when and how long Static Stimulation is delivered to
your dog through the Receiver Collar’s Contact Points. When a Stimulation Button is pressed for
10 seconds or more, the Handheld Remote will “time-out.” The button will need to be released
and pressed again before additional Static Stimulation can be delivered.
Charging Jack
(with cover)
Contact Points
On/Off
Button
LED
Front View
Back/Bottom View
Little Dog Receiver Collar Big Dog Receiver Collar
Charging
Jack
(with cover)
On/Off Button
LED
Contact
Points
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OPERATING GUIDE
STEP 1
Prepare the Handheld Remote
Charge the Handheld Remote
1. Lift the rubber cover protecting the Handheld Remote
Charging Jack.
2. Connect one of the charger connectors to the
Handheld Remote Charging Jack.
3. Plug the charger into a standard wall outlet.
4. Charge the Handheld Remote for 5 hours for the first
charge. Recharges take only 3-4 hours. Note: The
Battery Indicator will scroll while charging and will
become solid when fully charged.
5. When charging is completed, replace the rubber cover.
Note: Approximate battery life between charges is 40 to
60 hours, depending on frequency of use.
Turning ON the Handheld Remote
Power up the
Handheld
Remote by pressing any button. The Digital Display turns on when you
press any button.
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Handheld Remote Digital Display
The Digital Display stays on for 1 minute after a button is pressed. After 1 minute with no
buttons pressed, the display shuts off and the Handheld Remote goes into battery conservation
mode. Pressing any button will cause the Digital Display to turn back on. The various display
symbols are explained below.
Numeric readout Displays the Stimulation Level for Dog 1 or Dog 2.
Dog 1/ Dog 2 The symbol displayed is the active dog Receiver
Collar. See 2-Dog System on page 17.
Tone or Static
Stimulation
When pressing Tone or Stimulation Buttons, the
Dog 1 or Dog 2 symbol will appear in bold
or emphasised.
Tone Only When pressing Tone Only for Dog 1 or Dog 2 the
number zero appears.
Battery Indicator The Battery Indicator provides constant awareness
of your battery’s power level. See Battery Indicator
for more detailed information.
Note: Factory preset is for Dog 1 mode, you will not see the Dog 2 symbol unless the unit is
programmed for Dog 2 (see 2-Dog System on page 17).
Battery Indicator
Battery is at 2⁄3 to Full capacity.
Handheld Remote is fully functional.
Battery is at 1⁄3 capacity.
Handheld Remote is still fully
functional.
Battery is at 1⁄6 capacity. Handheld
Remote will operate the Receiver
Collar, but should be recharged as
soon as possible.
Battery is almost depleted.
Handheld Remote is unable to
operate the Receiver Collar.
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When the Battery Indicator shows the low battery symbol (1⁄6 capacity), recharge your
Handheld Remote soon. When the battery outline is displayed, the Handheld Remote’s
battery is unable to power transmissions to the Receiver Collar. The Handheld Remote must be
recharged to regain operation.
Handheld Remote Functions for Dog 1
Handheld Remote Function
Button Color Digital Display Response
Upper Left Button Green Tone Only
Lower Left Button Yellow Stimulation
Upper Right Button Grey Stimulation Level Up
Lower Right Button Grey Stimulation Level Down
+2 Boost Button Red +2 above selected Stimulation Level
See 2-Dog System on page 17 for Handheld Remote functions in Dog 2 mode.
Handheld Remote Belt Clip
To remove:
1. Press and hold the Release Lever on the Belt Clip, pulling away from the Handheld Remote.
2. Slide the Belt Clip out of the insert.
To replace:
1. Slide the Belt Clip into the insert until it clicks, locking into place.
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STEP 2
Prepare the Receiver Collar
Charge the Receiver Collar
1. Lift the rubber cover
protecting the Receiver
Collar Charging Jack.
2. Connect the charger
connector to the
Receiver Collar
Charging Jack.
3. Plug the charger into a
standard wall outlet.
4. Charge the Receiver
Collar until the Green LED comes on and is solid. Recharges take only 3-4 hours.
5. When charging is completed, replace the rubber cover.
To Turn the Receiver Collar On
1. Press and hold the On/Off
Button until the Green LED comes
on and the Receiver Collar
beeps low to high.
2. Release the On/Off button. The
Green LED will flash once every
5 seconds until the Receiver
Collar is turned off. The flashing
light indicates the Receiver Collar
is ready to receive a radio signal from the Handheld Remote.
3. Once the Receiver Collar has been turned on, press the Tone Button (upper left - green) of the
Handheld Remote. Upon pressing, the Receiver Collar should beep for as long as the Tone
Button is pressed. If it does not, see “To Pair the Handheld Remote and the Receiver Collar”.
Note: To extend the life of the battery, turn the Receiver Collar off when it is not in use.
350 m Receiver Collar 900 m Receiver Collar
350 m Receiver Collar 900 m Receiver Collar
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To Turn the Receiver Collar Off
1. Press and hold the On/Off Button until the Red LED comes on and the Receiver Collar
beeps high to low.
2. Release the On/Off Button. To extend the life between charging cycles, turn the Receiver
Collar off when it is not in use. Approximate battery life between charges is 40-50 hours,
depending on frequency of use.
Receiver Collar LED – Function and Response
Receiver Collar Function LED Response Receiver Collar
Beeper Response
Receiver is turned “ON” Green LED flashes one time Beeps low to high
Unit is on Green LED flashes once every five seconds None
Low Battery Condition Red LED flashes three times every five seconds None
Tone Signal being received Green LED flashes Tone Beep
Receiver is turned “OFF” Red LED appears Beeps high to low
Receiver is Charging Red LED is solid None
Receiver Charging complete Green LED is solid None
Rechargeable Batteries
• The rechargeable Lithium Ion batteries are not memory sensitive and do not require
depletion before charging.
• The batteries come partially charged from the factory, but will require a full charge
(4-5 hours) before the first use.
• Remember—always keep batteries away from flame.
• When storing the unit for long periods, remember to regularly give batteries a full charge
(3-4 hours). This should be done once every 4 to 6 weeks.
• The 350 m & 900 m Deluxe Remote Trainers are equipped with a safety feature to prevent
over charging.
• If your equipment has not been charged for an extended period, you may experience a
decrease in battery life the first few uses. Afterwards, the battery life will return to previous
capacity levels.
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• You should expect hundreds of recharge cycles from your batteries. However, all
rechargeable batteries lose capacity over time relative to the number of recharge cycles
they experience. This is normal. If your operating time drops to half of the original life,
contact the Customer Care Centre.
• When a battery needs replacement, contact our Customer Care Centre or visit our website.
Please do not open the Receiver Collar or Handheld Remote.
STEP 3
Fit the Receiver Collar
Important: The proper fit and placement of your Receiver Collar is important for effective
operation. The Contact Points must have direct contact with your dog’s skin on the underside
of his neck.
To assure a proper fit, please follow these steps:
1. Make sure that the Receiver Collar is turned off.
2. Start with your dog standing comfortably (3A).
3. Place the Receiver Collar on your dog’s neck close to the ears. Centre the
Contact Points underneath your dog’s neck, touching the skin (
3B
).
Note: It is sometimes necessary to trim the hair
around the Contact Points to make sure that
contact is consistent.
Do not shave the pet’s neck as this
may increase the risk of skin irritation.
4. Check the tightness of the Receiver Collar by
inserting one finger between the collar and
your dog’s neck (3C). The fit should be snug
but not constricting.
5. Allow your dog to wear the Receiver Collar for
several minutes then recheck the fit. Check the fit
again as your dog becomes more comfortable
with the Receiver Collar.
3A
3B
3C
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6. Trim the collar as follows: (3D)
a. Mark the desired length of the collar with a pen.
Allow for growth if your dog is young or grows a
thick winter coat.
b. Remove the Receiver Collar from your dog and
cut off excess.
c. Before placing the Receiver Collar back onto
your dog, seal the edge of the cut collar by applying a flame along the frayed edge.
The Receiver Collar should not be worn for more than 12 hours out of every
24-hour period. Leaving the Receiver Collar on too long could lead to skin
irritation. Please refer to page 3 for additional information.
To Re-Thread the Collar
The slide buckle prevents the collar from
becoming loose around your pet’s neck.
The ridges must be facing up; the collar will
slip if it is not properly threaded.
3D
Slide Buckle
Ridges
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STEP 4
2-Dog System
Note: If you wish to add another Receiver Collar to the training system, an Add-A-Dog®
Receiver Collar is available where you bought your training system, through our website or
Customer Care Centre.
PAC19-14591—Little Dog Add-A-Dog
®
or PAC19-14594—Big Dog Add-A-Dog
®
To Add Dog 2
Handheld Remote
1. Press the Stimulation Down Button (lower right - grey)
consecutively until “2d” appears on the Digital Display.
2. After the “2d” appears press the +2 Boost Button.
3. Set Dog 1 Stimulation Level to the desired level using the
Stimulation Up and Down Buttons.
4. Press the +2 Boost Button to lock the Stimulation Level for
Dog 1.
5. Set Dog 2 Stimulation Level to the desired level using the
Stimulation Up and Down Buttons.
6. Press the +2 Boost Button to lock the Stimulation Level for
Dog 2.
Dog 2 Receiver Collar
1. With the Receiver Collar off your pet, turn the Receiver Collar off.
2. Press and hold the On/Off Button for 5 seconds.
3. The Receiver Collar will beep and the LED will flash.
4. On the Handheld Remote, press the
Stimulation Up Button (upper right - grey)
or
Stimulation
Down Button (lower right - grey)
.
5. The Receiver Collar will respond and pair.
6. If the Receiver Collar does not respond, please contact the Customer Care Centre.
Digital Display
Tone
Stimulation
Up
Charging Jack
(with cover)
Transmitter Antenna
Stimulation
Stimulation
Down
+2 Boost
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Handheld Remote Functions for Dog 2 Mode
Dog 1 Tone Upper Left Button (Green)
Dog 1 Stimulation Lower Left Button (Yellow)
Dog 1 +2 Boost Press +2 Boost Button (Red) and the Lower Left Button
(Yellow) simultaneously
Dog 2 Tone Upper Right Button (Grey)
Dog 2 Stimulation Lower Right Button (Grey)
Dog 2 +2 Boost Press +2 Boost Button (Red) and the Lower Right Button
(Grey) simultaneously
Dog 1/Dog 2 Stimulation Levels
To change the Stimulation Level for Dog 1 or Dog 2, press and hold the +2 Boost Button for 5 seconds.
The Dog 1 icon along with it's selected Stimulation Level will appear. You can now use the Upper Right
Button to increase the Stimulation Level for Dog 1 and the Lower Right Button to decrease the Stimulation
Level. Press the +2 Boost Button to lock the Stimulation Level. Now you can adjust the Dog 2 Stimulation
Level using the same method. Press the +2 Boost Button to lock the Stimulation Level and return to normal
2-Dog operation.
Note: To view the currently selected
Stimulation Level
for Dog 1, press the +2 Boost Button once
and the display will show the Dog 1 symbol along with the selected
Stimulation Level
.
To view the currently selected
Stimulation Level
for Dog 2, press the +2 Boost Button twice and the
Digital Display will show the Dog 2 symbol along with the selected
Stimulation Level
.
To Remove Dog 2 from the Handheld Remote
Press and hold the +2 Boost Button for 5 seconds. Press the Right Lower Button
until the “1d” symbol appears on the Digital Display. Press +2 Boost Button to exit
the menu.
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STEP 5
To Pair Dog 1 Receiver Collar and the
Handheld Remote
If your Receiver Collar does not beep when the Upper Left
Button
of the Handheld Remote is
pressed, or if the Receiver Collar is not responding to the Handheld Remote, follow these steps:
1. With the Receiver Collar off your pet, turn the Receiver Collar off.
2. Press and hold the On/Off
Button
for 5 seconds.
3. The Receiver Collar will beep and the LED will flash.
4. Press the Tone
Button
.
5. The Receiver Collar will respond and pair.
6. If the Receiver Collar does not respond, please contact the Customer Care Centre.
Note: Pairing is for Dog 1 only.
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TRAINING GUIDE
Test the Remote Trainer
We recommend you experience first-hand how the PetSafe® Remote Trainer functions. Always
begin at the lowest level and increase the intensity up to your personal comfort level.
1. Place your fingers on both Contact Points of the Receiver Collar.
2. Hold the Handheld Remote approximately 0.6 metres from the Receiver Collar and press
the Stimulation Up Button to show Level 1 on the Digital Display. Press the Stimulation Button
(yellow). At this level you may not feel the quick on/off Static Stimulation followed by the
controlled Static Stimulation while holding the button down.
Note: An automatic safety time-out will be triggered if any Stimulation Button is held for more
than 10 seconds. Once released, the Stimulation Button resets to normal functionality.
3. Increase the intensity until the sensation begins to feel uncomfortable.
General Tips
Introducing the Remote Trainer: Introduce your PetSafe® Receiver Collar when your dog
graduates from puppy stage and understands basic obedience commands. PetSafe
®
Receiver
Collars should only be used with pets who are over 6 months of age.
Note: Other pets in hearing range will be affected by the training tones. Therefore, training
sessions should be conducted out of hearing range of other pets.
Avoiding a “Collar Wise” dog: Try to avoid letting your dog become “collar wise”,
obeying only when wearing the PetSafe
®
Receiver Collar. Similarly, avoid letting the dog learn
to obey only when seeing the Handheld Remote in your hand. This is easy to prevent (see
“Remain the Leader” in the following “Dog Training Recommendations” section).
Training Sessions & Determining Stimulation Levels: Keep your training sessions short
and watch your dog’s reaction - your pet will tell you what level of Static Stimulation is
appropriate to use and when to release the button. Please refer to “Find the Best Stimulation
Level for Your Pet” for additional information.
Stopping Unwanted Behaviour: When stopping unwanted behaviour, it is suggested to
use higher levels of Static Stimulation - the pet should be convinced that his unacceptable
actions (not you) caused the annoying sensation to happen.
Dogs First Learn One Command: Focus on learning one command before moving on
to another. When teaching a command like “heel”, “come”, “sit”, or “down”, many trainers
recommend using low levels of Static Stimulation. The dog quickly learns to turn off or
completely avoid the unpleasant sensation.
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Reinforcing Known Commands: To reinforce commands the dog already knows, it is
suggested to use medium Static Stimulation levels. This teaches the dog to respect instructions
by always listening and obeying.
Note: Using praise or treats to reward the correct response is great for encouraging the dog,
but it is suggested you and your family members always remain the dog’s leader.
Not for use with aggressive dogs. Do not use this product if your dog is prone
to aggressive behaviour. Aggressive dogs can cause severe injury or death to
their owners and others. If you are not sure that this product is right for your dog,
please talk to your veterinarian or a certied trainer.
Training Your Pet with Positive Tone
Before using Static Stimulation to train your pet, spend 10 to 15 minutes per day for 2 or 3 days
helping him create the association of the tone with reward and praise. To accomplish this:
1. Push the Tone Button for 2 consecutive seconds.
2. Release the Tone Button and immediately reward your pet with verbal praise, petting, or a
small food reward. Spend 3 to 5 seconds on your rewarding.
3. Wait a few minutes and repeat holding the
Tone Button
for 2 seconds following with praise.
Vary the reward to prevent your pet from anticipating a specific type. This stage of training is
complete when your pet obviously anticipates a reward when he hears the positive tone.
Find the Best Stimulation Level for Your Pet
Important: Always start at the lowest level and work your way up.
The 350 m & 900 m Deluxe Remote Trainers have 15 different Stimulation Levels. This allows
you to choose the Static Stimulation that is best for your pet.
Once you have placed the Receiver Collar on your pet, it is time to find the Stimulation Level
that is best for him. This is called the Recognition Level.
A slight change in your pet’s behaviour, such as looking around in curiosity, scratching at his
collar, or flicking his ears, indicates the Recognition Level that is best for him.
Follow the steps below to find your pet’s Recognition Level:
1. Starting at Level 1 on the Digital Display, press the Stimulation Button continuously for
1 to 2 seconds.
2. If your pet shows no reaction, repeat the Stimulation Level several times before moving up to
the next level.
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3. YOUR PET SHOULD NOT VOCALISE OR PANIC WHEN RECEIVING STATIC
STIMULATION. IF THIS HAPPENS, THE STIMULATION LEVEL IS TOO HIGH AND YOU
NEED TO GO BACK TO THE PREVIOUS LEVEL AND REPEAT THE PROCESS.
4. Move up through the Stimulation Levels until your pet reliably responds to the Static Stimulation.
5. If your pet continues to show no response at Level 8, check the fit of the Receiver Collar. If your
pet has long or thick hair, contact our Customer Care Centre to obtain a longer set of Contact
Points. Then go back to step number 1 and repeat the process. If this still does not yield any
results, your pet’s hair will need to be trimmed around the Contact Points.
Do not shave the pet’s neck as this may increase the risk of skin irritation.
If all of these steps have been done and your pet continues to show no reaction to the Static
Stimulation, see the “Test Light Instructions” section.
If after completing all of these steps your dog still does not indicate he is feeling the
Static
Stimulation, please contact Customer Care Centre or visit our website at www.petsafe.net.
+2 Boost
A press of the +2 Boost Button (red) sends a signal to the Receiver Collar to issue a Static
Stimulation that is 2 levels higher than the currently selected level. For example, if the
Stimulation Level is set at Level 2, a touch of the +2 Boost Button will send Level 4 Static
Stimulation. Some trainers like instant access to a higher setting for circumstances where the
dog may not respond to lower levels, such as around high distraction. The system will never
exceed the High-15 Stimulation Level.
Dog Training Recommendations
When Training Begins: Training starts the moment you bring your puppy home. While your
dog will not be ready for the PetSafe
®
products until he has matured, you should begin basic
training immediately.
Remain the Leader: Stop your dog from becoming “collar wise”. An easy solution known
as “Collar Conditioning” will help prevent the dog from listening only when wearing the
Receiver Collar and disobeying when he is not wearing it. First, fit the Receiver Collar on your
dog. Second, immediately take your dog outside or do something he enjoys; don’t activate
the Receiver Collar. Let the dog wear it during non-training sessions. Your dog should believe
wearing the Receiver Collar can also result in having fun. It should not be perceived as
punishment. Place the Receiver Collar on and off the dog at various times for short or longer
periods to make wearing it a normal routine. Similarly, don’t let the dog learn to obey only
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when he sees the Handheld Remote. Also carry the Handheld Remote, but don’t use it all the
time. How long should this process take? Professional trainers’ opinions vary from a few days
to a couple of weeks.
Focus on the Dog: Professional trainers’ opinions vary on some issues, but all users of remote
training systems strongly recommend watching your dog, not the Handheld Remote, when
training. PetSafe
®
products are specifically designed to make this task simple. It is easy and
you should find the point where your dog first perceives the Static Stimulation. See “Find the
Best Stimulation Level for Your Pet”.
“Good Dog” in the Home or Outside: Stopping unwanted behaviour is easy using the
PetSafe
®
Remote Trainers. Your dog can be good in and out of the house. Remember to be fair
to the dog and remove temptation whenever possible.
Be Consistent and Responsible: Use the Remote Trainer every time your dog misbehaves.
Only let responsible family members use the Remote Trainer. It is not a toy!
Please visit our website at www.petsafe.net to download a detailed Training Guide for this unit
that teaches basic obedience commands and how to eliminate unwanted behaviour.
Learn how to use your PetSafe® Remote Trainer to teach your dog the following basic commands:
• Sit
• Come
• Stay
And eliminate the following unwanted behaviours:
• Jumping Up
• Digging
• Chasing
• Excessive Barking
• Rubbish Bin Raiding
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Frequently Asked Questions
Is the Static
Stimulation safe
for my pet?
• While the Static Stimulation is unpleasant, it is harmless
to your pet. Electronic training devices require interaction
and training from the owner to achieve desired results.
How old does a pet have
to be before using the
PetSafe
®
350 m & 900 m
Deluxe Remote Trainers?
• Your pet should be able to learn basic obedience
commands such as “Sit” or “Stay.” Pets should be at least
6 months old before using the Remote Trainer.
• The Collar Receiver may be too large for dogs under
3.6 kg. If your pet is injured or its mobility is otherwise
impaired, contact your veterinarian or professional
trainer before use.
Once my pet is trained
and has been obeying my
commands, will he have
to continue to wear the
Receiver Collar?
• Probably not. He may need to wear the Receiver Collar
from time to time for reinforcement.
Is the Receiver Collar
waterproof?
• Yes. All of 350 m & 900 m Receiver Collars are
waterproof.
Can I use the 350 m or 900 m
Deluxe Remote Trainers with
more than one pet?
• Yes. An Add-A-Dog® Receiver Collar must be purchased
to have a 2-Dog system.
Can I use the PetSafe® 350 m
& 900 m Deluxe Remote
Trainers on aggressive pets?
• We do not recommend any of our products to be used
on aggressive pets. We recommend you contact your
local veterinarian or professional trainer to determine if
your pet might be aggressive.
How long can I
continuously deliver Static
Stimulation to my pet?
• The maximum amount of time you can press a
stimulation button and deliver Static Stimulation to your
pet continuously is 10 seconds. After 10 seconds, the
Handheld Remote will time-out, and the stimulation button
must be released and pressed again.
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Troubleshooting
The answers to these questions should help you solve any problem you have with this system. If
they do not, please contact the Customer Care Centre or visit our website at www.petsafe.net.
My pet is not responding
when I press a button.
• Check to see if the Receiver Collar has been turned on.
• If your range has reduced from the first time you have
used it, please check to see if the battery is low in either
the Handheld Remote or Receiver Collar.
• You can verify the Receiver Collar is delivering
Stimulation to your pet by placing the Test Light,
enclosed in your kit, on the Receiver Collar. Please refer
to the “Test Light Instructions” section for details.
• Increase the Static Stimulation Level. Refer to “Find the Best
Stimulation Level For Your Pet” for more information.
• Make sure the Receiver Collar’s Contact Points are
placed snugly against your pet’s skin. Refer to “Fit the
Receiver Collar” for more information.
The Receiver Collar will
not turn on.
• Make sure the Receiver Collar has been charged.
For the initial charge, be sure to charge it for 5 hours.
Subsequent charges only take 3-4 hours.
The Receiver Collar is
not responding to the
Handheld Remote.
• Verify the Receiver Collar has been turned on. Refer to
“Turning the Receiver Collar On and Off”.
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DENL ITFR ESEN
Test Light Instruction
1. Turn the Receiver Collar on.
2. Hold the Test Light Contacts to the Contact Points.
3. Press a Stimulation button on the Handheld Remote.
4. The Test Light will flash. Note: At higher Stimulation Levels, the Test
Light will flash brighter.
5. Turn the Receiver Collar off.
Save the Test Light for future testing. Note: If the Test Light does not flash,
recharge the battery and re-test. If Test Light still does not flash, contact the Customer Care
Centre or visit our website.
Accessories
To purchase additional accessories for your PetSafe® 350 m or 900 m Deluxe Remote Trainer,
visit our website at www.petsafe.net to locate a retailer near you and for a listing of Customer
Care Centre telephone numbers in your area.
Battery Disposal
Separate collection of used batteries is required in many regions; check the regulations in
your area before discarding used batteries. At the end of the product life, please contact our
Customer Care Centre to receive instructions on proper disposal of the unit. Please do not
dispose of the unit in household or municipal waste. For a listing of Customer Care Centre
telephone numbers in your area, visit our website at www.petsafe.net.
Important Recycling Advice
Please respect the Waste Electrical and Electronic Equipment regulations in your country. This
equipment must be recycled. If you no longer require this equipment, do not place it in the
normal municipal waste system. Please return it to where it was purchased in order that it can be
placed in our recycling system. If this is not possible, please contact the Customer Care Centre
for further information. For a listing of Customer Care Centre telephone numbers, visit our website
at www.petsafe.net.
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Compliance
This equipment has been tested and found to comply with relevant EU Electromagnetic
Compatibility, Low Voltage and R&TTE Directives. Before using this equipment outside
the EU countries, check with the relevant local R&TTE authority. Unauthorised changes or
modifications to the equipment that are not approved by Radio Systems Corporation are in
violation of EU R&TTE regulations, could void the user’s authority to operate the equipment,
and void the warranty.
The Declaration of Conformity can be found at:
http://www.petsafe.net/customercare/eu_docs.php.
IC
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may cause undesired
operation of the device.
ACMA
This device complies with the applicable EMC requirements specified by the ACMA
(Australian Communications and Media Authority).
Terms of Use and Limitation of Liability
1. Terms of Use
Use of this Product is subject to your acceptance without modification of the terms, conditions and
notices contained herein. Use of this Product implies acceptance of all such terms, conditions and
notices. If you do not wish to accept these terms, conditions, and notices, please return the Product,
unused, in its original packaging and at your own cost and risk to the relevant Customer Care
Centre together with proof of purchase for a full refund.
2. Proper Use
This Product is designed for use with pets where training is desired. The specific temperament or
size/weight of your pet may not be suitable for this Product (please refer to “How the System
Works” in this Operating Guide). Radio Systems Corporation recommends that this Product is not
used if your pet is aggressive and accepts no liability for determining suitability in individual cases.
If you are unsure whether this Product is appropriate for your pet, please consult your veterinarian
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DENL ITFR ESEN
or certified trainer prior to use. Proper use includes, without limitation, reviewing the entire
Operating Guide and any specific Caution statements.
3. No Unlawful or Prohibited Use
This Product is designed for use with pets only. This pet training device is not intended to harm, injure
or provoke. Using this Product in a way that is not intended could result in violation of Federal, State
or local laws.
4. Limitation of Liability
In no event shall Radio Systems Corporation or any of its associated companies be liable for
(i) any indirect, punitive, incidental, special or consequential damage and/or (ii) any loss or
damages whatsoever arising out of or connected with the misuse of this Product. The Purchaser
assumes all risks and liability from the use of this Product to the fullest extent permissible by law. For
the avoidance of doubt, nothing in this clause 4 shall limit Radio Systems Corporation’s liability for
human death or personal injury or fraud or fraudulentmisrepresentation.
5. Modification of Terms and Conditions
Radio Systems Corporation reserves the right to change the terms, conditions and notices
governing this Product from time to time. If such changes have been notified to you prior to your use
of this Product, they shall be binding on you as if incorporated herein.
Warranty
Three Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the
warranty applicable to this Product and its terms can be found at www.petsafe.net and/ or
are available by contacting your local Customer Care Centre.
• Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market Square
Dundalk, Co. Louth, Ireland
• Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties
Against Defects, effective January 1, 2012, warranty details of this Product are as follows:
Three Year Non-Transferrable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd. (hereinafter referred to as “Radio Systems”)
warrants to the original retail purchaser, and not any other purchaser or subsequent owner,
that its product, when subject to normal and proper residential use, will be free from defects in
material or workmanship for a period of three (3) years from the purchase date. An “original
retail consumer purchaser” is a person or entity who originally purchases the Product, or a
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gift recipient of a new product that is unopened and in its original packaging. When serviced
by Radio Systems Customer Service, Radio Systems covers labour and parts for the first three
years of ownership; after the first three years, a service or upgrade charge will apply relative to
replacement of the product with new or refurbished items at Radio Systems' sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail
consumer purchaser resells the Radio Systems product or transfers the property on which the
Radio Systems product is installed. This Limited Warranty excludes accidental damage due to
dog chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase
products outside of Australia, New Zealand, or from an unauthorised dealer will need to
return the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for
change of mind, or for any other reason outside of these Warranty terms.
Claims Procedure
Any claim made under this Warranty should be made directly to
Radio Systems Australia Pty Ltd. Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio
Systems will not repair or replace faulty components. Radio Systems requests the Consumer to
contact the Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to
sending the Product. Failure to do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio
Systems will organise for a replacement to be sent in advance of returning the faulty Product.
A Post Bag will be included with the replacement Product for the return of the faulty Product.
The Product must be returned within 7 days of receiving the replacement. If the Product is
deemed to be faulty after 30 days from the date of original purchase, the consumer will
be required to return the Product to Radio Systems at the consumer’s own expense. Radio
Systems will test and replace the faulty unit or its components and return to the consumer free
of charge, provided the Product is within its said warranty period. This warranty is in addition
to other rights and remedies available to you under the law. Radio Systems goods come with
guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to
a replacement or refund for a major failure and for compensation for any other reasonably
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DENL ITFR ESEN
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer
Care Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
Covered by: U.S. patent 7,404,379. Other patents pending.
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