Petsafe PRF-275-19 Operating Manual

stubborn dog

in-ground fence

™

receiver collar

operating guide

Model Number

PRF-275-19

PLEASE READ THIS ENTIRE GUIDE BEFORE BEGINNING

2 1-800-732-2677

Important Safety Information

Explanation of Attention Words and Symbols used in this guide

This is the safety alert symbol. It is used to alert you to
potential personal injury hazards. Obey all safety messages
that follow this symbol to avoid possible injury or death.

WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.

CAUTION, used without the safety alert symbol, indicates
a hazardous situation which, if not avoided, could result in
harm to your pet.

•Not for use with aggressive dogs. Do not use this product

if your dog is prone to aggressive behavior. Aggressive
dogs can cause severe injury or death to their owners and
others. If you are not sure that this product is right for your
dog, please talk to your veterinarian or a certified trainer.

www.petsafe.net 3

This PetSafe® Stubborn Dog In-Ground Fence™ is not a
solid barrier. This system is designed to act as a deterrent to
remind pets by Static Correction to remain in the boundary
established. It is important that you reinforce training with your
pet on a regular basis. Proper fit of the collar is important.
A collar worn for too long or made too tight on the pet’s neck
may cause skin damage. Ranging from redness to pressure
ulcers; this condition is commonly known as bed sores.

•Avoid leaving the collar on the dog for more than 12 hours

per day.

•When possible reposition the collar on the pet’s neck every

1 to 2 hours.

•Check the fit to prevent excessive pressure; follow the

instructions in this manual.

•Never connect a lead to the electronic collar; it will cause

excessive pressure on the contacts.

•When using a separate collar for a lead, don’t put pressure

on the electronic collar.

•Wash the dog’s neck area and the contacts of the collar

weekly with a damp cloth.

•Examine the contact area daily for signs of a rash or a sore.

4 1-800-732-2677

•If a rash or sore is found, discontinue use of the collar

until the skin has healed.

•If the condition persists beyond 48 hours, see your

veterinarian.

•For additional information on bed sores and pressure

necrosis, please visit our website.

These steps will help keep your pet safe and comfortable.
Millions of pets are comfortable while they wear stainless
steel contacts. Some pets are sensitive to contact pressure.
You may find after some time that your pet is very tolerant
of the collar. If so, you may relax some of these precautions.
It is important to continue daily checks of the contact area.
If redness or sores are found, discontinue use until the skin
has fully healed.

You may need to trim the hair in the area of the Contact
Points. Never shave the dog’s neck; this may lead to a rash
or infection.

•The Receiver Collar should not be on your dog when the

system is tested. Your pet may receive an unintended
correction.

www.petsafe.net 5

•The Boundary Width of the system must be tested

whenever an adjustment is made to the containment field
to prevent unintended corrections to your pet.

•If you use a collar and leash for training, be sure the extra

collar does not put pressure on the contact points.

•Always remove your dog’s Receiver Collar before

performing any Transmitter testing.

•If possible, DO NOT use an AC circuit protected with a

Ground Fault Circuit Interrupter (GFCI) or Residual Current
Device (RCD). In rare cases, nearby lightning strikes may
cause the GFCI or RCD to trip. Without power your dog
may be vulnerable to escape. You will have to reset the
GFCI or RCD to restore power to the system.

6 1-800-732-2677

Thank you for choosing PetSafe® brand. You and your pet
deserve a companionship that includes memorable moments
and a shared understanding together. Our products and
training tools promote a lifestyle of protection, teaching, and
love — essentials that influence memories for a lifetime. If you
have any questions about our products or training your pet,
please visit our website at www.petsafe.net or contact our
Customer Care Center at 1-800-732-2677.

To get the most protection out of your warranty, please register
your product within 30 days at www.petsafe.net. By registering
and keeping your receipt, you will enjoy the product’s full
warranty and should you ever need to call the Customer Care
Center, we will be able to help you faster. Most importantly,
PetSafe® will never give or sell your valuable information to
anyone. Complete warranty information is available online at
www.petsafe.net.

Fence installation and training help: www.petsafe.net.

www.petsafe.net 7

How the System Works

A radio signal travels from the Fence Transmitter through a buried
wire, marking the boundaries you wish to set for your dog. Your dog
wears a Receiver Collar that detects the signal at the boundary. As
your dog approaches the boundary, the receiver issues a warning tone
and vibrates. If he proceeds further, he receives a safe but startling
Static Correction. While harmless, the correction will persuade him
to stay in the containment area you’ve established. Boundary flags
are a temporary visual aid for your pet; remove them after training.
This PetSafe® Stubborn Dog In-Ground Fence™ has been proven safe,
comfortable, and effective for pets over 8 pounds.

8 1-800-732-2677

Operating Guide

Prepare the Receiver Collar

Your Receiver Collar comes with short Contact
Points. Long Contact Points for pets with long or
thick hair are available through our Customer Care
Center. Tighten the Contact Points using Test Light
Tool (A) one-half turn beyond finger tight. Check
the tightness weekly.

A

To Insert and Remove
the Battery

Note: Do not install the battery while
the Receiver Collar is on your pet.

1. Remove the screws with a Phillips
screwdriver.

2. Remove the Battery lid (B).

B

C

www.petsafe.net 9

3. Install a 9-volt alkaline battery (C).

4. Replace the Battery Lid (C).

5. Reinstall the screws. Do not over-tighten the screws.

If the Receiver Indicator Light is flashing every 4 to 5 seconds, battery
replacement is required. Remove the old battery from the Receiver
Collar. Discharge all power by holding the correction level button down
until the light is no longer illuminated. Replace with a new battery.

Be sure to discard the used battery properly.

A replacement 9-volt alkaline battery (PAC11-12067) can be found at
many retailers. Contact the Customer Care Center or visit our web site
at www.petsafe.net to locate a retailer near you.