Pertech A470e User Manual

A470e IMPACT
VALIDATION PRINTER

®

Users Guide

220292A-03 3/06

A470e Users Guide

Pertech® 2006

ii

A470e Users Guide

Disclaimer

Information in this document is subject to change without notice. Consult your Pertech® sales representative for information
that is applicable and current. Pertech reserves the right to improve products as new technology, components, software and
rmware become available.
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any
purpose with out the express written permission of Pertech.

Copyright

Copyright © 2005 by Pertech Resources, Inc.
Riverton, Wyoming USA
All rights reserved
Printed in USA
Condential, Unpublished
Property of Pertech Resources, Inc.

Trademarks

PERTECH® is a registered trademark of PERTECH RESOURCES, INC.
Other trademarks and registered trademarks are the property of their respective holders

Web site

http://www.pertechresources.com/

Federal Communications Commission (FCC) Radio
Frequency Interference Statement

Warning

Changes or modications to this unit not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.

Note

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and , if
not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.

Information to the User

This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no
guarantee that interference of radio communications will not occur in a particular commercial installation. If this equipment
does cause interference, which can be determined by turning the equipment off and on , the user is encouraged to contact
Pertech immediately.
Pertech is not responsible for any radio of television interference caused by unauthorized modication of this equipment, or
the substitution of attachment or connection cables and equipment other than those specied by Pertech. The correction of
interferences caused by such unauthorized modication, substitution or attachment will be the responsibility of the user.

Industry Canada

This Class A digital apparatus complies with Industry Canada Standard ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 d’Industrie Canada.

Pertech® 2006

iii

A470e Users Guide

Important Information to the User

In order to ensure compliance with the Product Safety, FCC, and CE marking requirements, you must use the power supply,
power cord, and interface cable, which were shipped with this product or which meet the following parameters:

Power Supply

Input power to this product must be provided by one of the following:
(1) A NRTL Certied power source with a Limited Power Source.
(LPS) output for use in North America, input rated 100-240 Vac, 1.5 A, 50/60 Hz, output rated 24 Vdc at 2.5 A. Maximum and
60W Maximum, or
(2) A Power source with a Limited Power Source (LPS) output Certied by an agency recognized in the country of installation,
input rated 100-240 Vac, 1.5 A, 50/60 Hz, output rated 24 Vdc at 2.5 A. Maximum and 60W Maximum.
Use of this product with a power supply other than the Pertech power supply will require you to test this power supply and
Pertech printer for FCC and CE mark certication.

Interface Cable

A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth
ground connection or earth ground reference at EACH end of the cable.
Use of a cable other than described here will require that you test this cable with the Pertech printer and your system for FCC
and CE mark certication.

Power Cord

For North America a NRTL recognized detachable power cord must be used. For applications where the power supply module
may be located on the oor, or, a power cord with Type SJT marking must be used.
For applications outside North America, power cords which meet the country of installation’s certication and application
requirements must be used.
Use of a power cord other than described here may result in a violation of safety certications which are in force in the country of
use.

Pertech® 2006

iv

A470e Users Guide

Contents

Preface ...............................................................................................................vii

Where to Get Additional information ......................................................... vii

Chapter 1: About the Printer ..............................................................................1

Features and Options .................................................................................2

Model specic features: ...................................................................2

* FEED TYPE:..................................................................................2

Ordering Paper and Supplies ..................................................................... 3

Paper: ............................................................................................3

Ribbons: ..........................................................................................3

Cables .............................................................................................3

Documentation:................................................................................ 3

Chapter 2: Operating the Printer........................................................................4

Paper Loading ............................................................................................5

487X Paper Loading Instructions..................................................... 5

481X Paper Loading Instructions..................................................... 6

Ribbon Cartridge Replacement ..................................................................7

Adjustable Features.................................................................................... 8

Air Gap Adjustment.......................................................................... 8

Validation .........................................................................................8

Document Stop Adjustment .............................................................9

Low Paper Sensor Adjustment ......................................................10

Maintaining The Printer............................................................................. 11

Chapter 3: Print Tests and Setup Mode...........................................................12

Conguration Report ................................................................................12

Conguration Mode .......................................................................14

Printer conguration options: ........................................................14

Extended Self Test....................................................................................16

Pertech® 2006

v

A470e Users Guide

Chapter 4: Communication...............................................................................17

RS232 Serial Interface .............................................................................18

Serial Interface Pinout ..............................................................................18

Flow Control..............................................................................................18

USB Interface ...........................................................................................19

Cash Drawer.............................................................................................20

Power Supply ...........................................................................................21

Chapter 5: Trouble Shooting Printer Problems.............................................. 22

Trouble Shooting General Issues .............................................................22

Trouble Shooting Other Issues.................................................................24

Getting Service and Technical Support.....................................................25

Service...........................................................................................25

Technical Support ..........................................................................25

Appendix A: Specications.............................................................................. 26

Operating.................................................................................................26

Environment .............................................................................................26

Media........................................................................................................26

Electrical ...................................................................................................27

Hardware ..................................................................................................27

Index ...................................................................................................................28

Warranty.............................................................................................................30

Pertech® 2006

vi

Preface

This manual has been written to help you install, operate and maintain your new Pertech A470e
Printer. Feel free to contact us if you need further assistance after reading this manual. Please see the
Troubleshooting Printer Problems section of this manual and determine the complete part number of your
printer prior to calling. Pertech provides technical support Monday through Friday from 8:00 AM to 5:00 PM
MST at 307-856-4821.

Every effort has been made to insure the information in this manual is complete and accurate. Feel free to
contact us with any comments concerning this manual. Pertech assumes no responsibility for errors.

Where to Get Additional information

The following publications contain more information about the A470e printer. Contact your Pertech sales
representative to obtain additional copies of this Owners Manual or any of the publications listed below.

A470e Users Guide

Title Part Number

A470e Transaction Printer: Setup Guide 220291
A470e Transaction Printer: Users Guide 220292
A470e Transaction Printer: Parts Identication Manual 220293
A470e Transaction Printer: Programming Manuals:
Native A470 220282
Advanced Command Language 220283
DO214 220284
ZC2979 220285
ZC5979 220286

Pertech® 2006

vii

Chapter 1: About the Printer

The A470e printer is a fast reliable printer designed to meet your immediate and long term

needs.

Industry standard RS-232 and USB interfaces allow for connection to any host computer

or terminal system .The A470e printer features a one button conguration setup with ve

compatibility modes for easy integration into existing systems.

A470e Users Guide

When you receive your new A470e printer it will be packed in impact resistant foam
packing. Remove the foam packing and anti static bag from the printer. The printer comes
with a auto ranging power supply and the setup guide. This Users Guide is available at
www.pertechresources.com under Service Support \ Downloads fo this product.

Pertech® 2006

1

Features and Options

This manual covers several models and describes features and options which do not apply to all

versions. Refer to the model list below to determine which features your printer supports.

Standard Features:

Interfaces RS-232 DB9 Serial, USB.

Memory/Firmware Flash Memory.

Resident Character Sets A470 PCL; US, UK, French, German, Italian, Spain I

Dual Cash Drawer Connectors for two Cash Drawers.

Paper Low Sensor Status (LED) indicator on front of printer.

Form In Sensor Slip In (LED) indicator on front of printer.

One Button Setup No dip switches, access to printer settings through one button

conguration menu.

Model specic features:

MODEL REWIND RECEIPT VALIDATION FEED TYPE * CASE SIZE

4810 Y Y N - LONG 11.54”

4811 Y Y Y I LONG 11.54”

4812 Y Y Y C LONG 11.54”

4870 N Y N - SHORT 8.3”

4871 N Y Y I SHORT 8.3”

4872 N Y Y C SHORT 8.3”

4874 N N Y - SHORT 8.3”

A470e Users Guide

* FEED TYPE:

I - Independent feed printers provide either roll paper or validation media feed at

any given time depending on which print mode has been selected. This feature

saves roll paper media during validation printing.

C - Concurrent feed printers provide both roll paper and validation media feed at

the same time. This feature provides a roll paper copy of the printed validation

message when self-contained roll paper is used. Validation media is not required

for normal roll paper printing.

V - Validation only printers do not support roll paper printing functions.

Pertech® 2006

2

Ordering Paper and Supplies

The following section lists the paper and supplies available for order. In addition to paper
and ribbons, parts, service and repair may be obtained by calling 800-800-6614.

Paper:

Paper Ply Part Number

One ............................................................................................................103292016

Two ............................................................................................................103292017

Three ......................................................................................................... 103292021

Ribbons:

Description Part Number

A470e Users Guide

Standard Life Ribbon

Purple ink....................................................................................... 105109001

Black Ink ........................................................................................ 105109002

Long Life Ribbon

Purple Ink ...................................................................................... 105109008

Black ink ........................................................................................ 105109006

Purple Ink -- Black Case................................................................ 105108001

Black ink -- Black Case.................................................................. 105108002

Cables

Description Part Number

RS232 DB9F TO DB9F Serial....................................................................... 106356010

USB................................................................................................................ 106356011

Documentation:

Title Part Number

A470e Transaction Printer: Setup Guide ..................................................... 220291

A470e Transaction Printer: Users Guide ...................................................... 220292

A470e Transaction Printer: Parts Identication Manual ............................... 220293

A470e Transaction Printer: Programming Manuals:

Native A470 ..................................................................................... 220282

Advanced Command Language ...................................................... 220283

DO214 .............................................................................................. 220284

ZC2979 ............................................................................................ 220285

ZC5979. ........................................................................................... 220286

Pertech® 2006

3

Chapter 2: Operating the Printer

This chapter describes the printer controls and provides procedures for loading
Paper and Ribbons . Additionally, the adjustment procedures for setting the Air Gap,
Document Stop and Low Paper Sensor are provided,

Using the Controls

A470e Users Guide

The A470e printer includes the following controls:
Paper feed button used to advance paper
Power switch used to turn the printer on and off

The A470e also includes a Slow Down mode which prevents damage to the printer by reducing
the print speed during long periods of continuous printing. The printhead automatically returns
to normal speed when usage returns to normal. Do not cycle the printer power or Reset the
printer while in Slow Down mode or damage could result.

Pertech® 2006

4

A470e Users Guide

Paper Loading

Roll paper must be 3.25 inches wide with a maximum diameter of 3.5 inches. Receipt / Journal
printers can accommodate 1, 2 or 3 ply paper. Paper and other printer consumables may be
purchased from Pertech by calling 1-800-800-6614.

To load paper the power must be turned ON. Refer to the pictorial paper loading instructions in
the lid of the printer. Specic steps may vary depending on the printer conguration. Follow the
instructions on this page for model 487x printers. Use the following page for 481x models.

Failure to load paper correctly may result in a paper jam.

To remove paper that has jammed, it is advisable to:

1) Tear off any paper that fed out of the top of the
mechanism

2) Press downward on the metal release bracket

3) While pulling the remaining paper out of the

mechanism backwards

487X Paper Loading Instructions

1 Raise cover and

remove the spent
roll. Insert the new
roll so the paper
exits from the
bottom of the roll

3 Press and hold
downward on
the green paper
loading button...

5 Insert the paper
through the receipt
slot and lower the
cover

2 Insert the leading
edge of the paper
into the roller on
the black block.

4 ... Until six inches
of paper exits from
the mechanism.

Pertech® 2006

5

481X Paper Loading Instructions

A470e Users Guide

1. Raise cover

and remove the
spent roll. Flip
the green paper
loading chute
to the raised
position.

3. Insert the

leading edge of
the paper into
the green loading
chute.

5. ... Until one

foot of paper
exits from the
mechanism

2. Install the new
roll so the paper
exits from the
bottom of the roll.

4. Press and hold
downward on the
green paper loading
button ...

6. Flip the green
paper loading chute
to the lowered
position.

7. Separate the
paper plies if
more than one ply
is used.

9. Replace the
rewind spool in
the printer and
snap into place.

8. Fold and insert
the leading edge of
the back ply into the
rewind spool slot.
Rotate as shown to
wind up slack.

10. Insert the
receipt ply through
the receipt slot and
lower the cover.

Pertech® 2006

6

Ribbon Cartridge Replacement

To replace the ribbon raise the printer cover. Leave the printer power on. Press on the Ribbon
Interlock Tab and ribbon will disengage from the innerframe. Lift the old Ribbon Cartridge up
and out of the printer and discard. Remove new cartridge from the plastic bag and rotate the
advance tab until all slack is removed. Align the new cartridge so the exposed ribbon is between
the printhead guide and the rst silver roller. Lower the cartridge into place. Do not turn the
advance tab after the cartridge has been installed. Close the printer cover.

A470e Users Guide

Ribbon Interlock Tab

CAUTION: METAL SURFACES OF PRINTHEAD MAY BE HOT - AVOID CONTACT! Call 1­800-800-6614 to order replacement ribbon cartridges.

Pertech® 2006

7

5/64 Adjustment Screws

Validation

A Validation Form can be inserted from the top or top and left once the clamp has opened. The
printer will automatically clamp the form when it has been detected. Wait until the printer has
nished printing and released the form prior to removal.

Adjustable Features

Air Gap Adjustment

The air gap may need adjustment if 3 ply roll paper is used. If adjustment is required it will be
evidenced by ink smudge on a Self Test printout. Most 3 ply paper can be accommodated by
turning the 2 adjustment screws clockwise 1/8 of a turn.

A470e Users Guide

CAUTION: Metal surfaces of
printhead may be hot - avoid
contact! The air gap is the
distance between the print head
and the print bar. This space must
be large enough to accommodate
the ribbon material and the print
media. Too great an air gap will
cause light print or missing dots
and too small an air gap will
produce ink smudge on the media.
The air gap can be changed by
turning the 5/64 hex socket drive
screws near each end of the print
bar. These screws are visible
once the cover is raised and
the ribbon cartridge is removed.
Clockwise adjustment will increase
the air gap and counter-clockwise
adjustment will decrease the air
gap.

Pertech® 2006

8

A470e Users Guide

CW

CCW

2.78"

3.6"

Print
Field

1" Min.

Validation

Printfield

Document Stop Adjustment

The Document Stop limits the depth an inserted form can be placed into the Validation Slot. This
denes the validation printeld height. Printers are manufactured with the maximum printeld
setting of 2.16 inches but the dimension can be reduced to 1.44 inches by turning a slotted
screw in the bottom of the printer case counter-clockwise (CCW). Each CCW revolution raises
the document stop and decreases the printeld height 1/32” (.03125”) or .79375 mm. DO NOT
ATTEMPT TO ADJUST THE DOCUMENT STOP OUTSIDE THE PRESCRIBED LIMITS OR
DAMAGE TO THE PRINTER COULD RESULT. The validation form must be at least 1 inch taller
than the selected printeld.

Printeld Height

Ccw Rev Inches Mm

0 2.16 54.9
1 2.13 54.1
2 2.10 53.3
3 2.07 52.5
4 2.04 51.7
5 2.00 50.9
6 1.97 50.1
7 1.94 49.3
8 1.91 48.5

9 1.88 47.7
10 1.85 46.9
11 1.82 46.1
12 1.79 45.3
13 1.75 44.5
14 1.72 43.8
15 1.69 43.0
16 1.66 42.2
17 1.63 41.4
18 1.60 40.6
19 1.57 39.8
20 1.54 39.
21 1.50 38.2
22 1.47 37.4
23 1.44 36.6

Clockwise rotating lowers the
document stop and increases the
print eld.

Counter clockwise rotation raises
the document stop and decreases
the print eld.

Verication of the desired document stop setting can be made by printing a Conguration
Report Self Test on validation media and measuring the printeld. A Conguration Report Self
Test is initialized by turning the printer power off, pressing and holding the Paper Feed Button,
inserting a form into the printer and turning the power back on. The validation rollers can be
opened manually by raising the printer cover and pressing downward on the yellow sector gear
if the printer will not accept a form. The printeld dimension is measured from the top of the
rst line of print to the bottom of the form.

Pertech® 2006

9

Low Paper Sensor Adjustment

A470e Users Guide

The Low Paper Sensor is located on the inner-frame to the right side of the paper roll.
This sensor is a reective optical device that can be adjusted to accommodate various roll core
diameters and quantities of paper present when low paper indication occurs. The sensor mounts
on a friction bracket and can be adjusted up or down. Lowering the bracket will cause the low
paper indication to occur earlier and raising the bracket will cause the low paper indication to
occur later.

Caution! The Low Paper Sensor will be disabled if the bracket is raised enough to “see” the
paper roll core.

Pertech® 2006

10

Maintaining The Printer

There is no customer maintenance required for the A470e printer, however, you may
occasionally clean lint and paper dust out of the mechanism using low pressure canned air. It is
recommended that this is done on a regular basis, such as after every ribbon change. Clean the
cabinet as needed to remove nger marks and dust. Use any household cleaner designed for
plastics, but test it rst on a small, unseen area. The cabinet nish and materials are durable and
resistant to the following:

Cleaning Solutions
Lubricants
Fuels
Cooking Oils
Ultraviolet Lights

Caution: Do not spray or try to clean the printhead or the inside of the printer with any kind of
cleaner. This may damage the printhead or the electronics.

A470e Users Guide

Printers gather paper dust and other debris through normal use. Continued accumulation will
eventually prevent operation of the printer. A preventive maintenance program can help reduce
unnecessary failures and downtime. Pertech can offer a regular service program to meet your
needs. For more information call 800-800-6614.

Pertech® 2006

11

A470e Users Guide

Chapter 3: Print Tests and Setup Mode

Two reports are available:
Conguration Report : Includes read and write tests of internal RAM; and a printed report
listing the serial number, rmware, control language, font, serial parameters, USB, hardware
settings, memory information, tallies, and the printer compatibility mode.

Extended Self Test: Checks printhead pin ring, vertical line adjustment, fonts,
validation clamp, pitches and character sets.

Printer Conguration Mode can be entered after the Conguration Report is printed. The
Conguration Mode offers a variety of optional settings for the printer. See Conguration
Mode later in this chapter.

Conguration Report

The A470e produces a printout listing the current conguration settings. A sample printout is
included on the following page. Receipt and Receipt/Journal printers will print a Conguration
Report if the Paper Advance Button on the top cover is depressed and held while the printer
power is turned ON.

Validation printers will print a Conguration Report if the Paper Advance Button is pressed and
held down when the printer is powered on. It will take several inserted forms to print the entire
Conguration Report.

To print the conguration report, complete the following steps.

1. If necessary turn the printer off.

2. Press and hold the Paper Feed Button and then press the Power Button to the ON
position. Release the Paper Feed Button when the Slip LED begins ashing. The printer
will begin to print the Conguration Report.

3. If you want to change the conguration settings or run the Extended Self Test , when
prompted press the Paper Feed Button, otherwise, wait ten seconds for the printer to
return to normal operation.

Pertech® 2006

12

Serial Number: ********
Main Firmware
Revision: * ** ***
CRC ****
Boot Firmware
Revision: * ** ***
CRC ****

Printer Control Language
PCL: A470 Language
Diag Mode: Standard Print
Auto LF: CR=CR

Font:
Char/Line: 40
Intl Char Set: USA
Code Page: 437 USA
Receipt LPI: 6 Lines Per Inch
Validation LPI 6 Lines Per Inch

RS232 Serial (when used)
Baud Rate: 9600
Data Bits: 8 Bits
Stop Bits: 1
Parity: None
Flow Control: Hardware

USB (when used)
Descriptor: Model Number

Hardware
Mechanism Model: A470e-48X1
LED Usage: Status/Slip
Validation Clamp: Closed
Paper Low Sensor: Enabled
Paper Out Sensor: Disabled
Paper Low Stop Print: Disabled

Memory
Installed RAM: 128K
Installed ROM: 512K
Logo/Font Storage: 128K

Tallies
Printed Lines: xxxxxx
Hours On; xxxxxx
Flash Updates: xxxxxx
Cover Opens: xxxxxx

A470e Users Guide

Diagnostic:
0 0 0

=================================

Press paper feed to change conguration

SET-UP INSTRUCTIONS

PRESSING THE PAPER FEED BUTTON WHILE
THE GREEN LIGHT IS FLASHING WILL REJECT
THE LAST PRINTED PARAMETER. IF THE BUT­TON IS NOT PRESSED WITHIN 5 SECONDS. THE
PARAMETER WILL BE ACCEPTED AND THE NEXT
SET-UP OPTION WILL BE LISTED.

PRESS THE PAPER FEED BUTTON NOW TO
REJECT THE CURRENT CONFIGURATION AND
CONTINUE WITH THE PRINTER SET-UP.

Pertech® 2006

13

A470e Users Guide

Conguration Mode

For journal and receipt printers, at the completion of the Conguration Report, the printer will
allow access to the Conguration Mode. Validation only printers will need to be congured
through the use of Command Codes. To enter the Conguration Mode press the Paper Feed
Button within 10 seconds. If the button is not pressed within this time limit, the printer will resume
normal operation. When the printer is in the Conguration Mode each conguration option will
be printed and the user will have 10 seconds to either change that option or to continue on
to the next option. Changes are made by pressing the Paper Feed Button. After the user has
completed the conguration the printer will print out its new conguration and return to normal
operation.

The rst option for each available option is the default setting. Some options are only available
for specic Control Languages.

Printer conguration options:

Printer Control Language:

PCL:
A470 Language
ACL Mode(Advanced Command Language)

Mode 1 (DO214)
Mode 2 (ZC2979)
Mode 3 (ZC5979)

Diagnostic Mode:
Standard Print
Hex Dump

Auto line feed:
CR=CR + LF (Line Feed)
CR =CR (Carriage Return)

ACK on CR (ZC5979 Only)
Enabled
Disabled)

Soft Fault Recover (ACL Mode Only).
Host Controlled
Automatic

Pertech® 2006

14

A470e Users Guide

Font:

Font:
All Modes Except A470: Standard , Compressed , Expanded
A470 Mode: 40 , 33 , 36 , 44 , 50 , 57 , 66

Intl Char Set: (Available Character Sets Vary with Control Language .)
USA , UK , German , French , Italian , Spain I , Hebrew,

Denmark I, Sweden, Japan, Norway, Denmark II

Code Page:
437-USA , 850 Latin I , 860 Portuguese , 863 Canadian-French
865 Nordic , Katakana, 858 Latin I + Euro, 1252 Latin I.

Receipt LPI: 6 , 5 , 7 , 8
Validation LPI: 6 , 5 , 7 , 8

RS232 Serial ( when used)

Baud: 38.4K , 19.2K , 9600 , 4800 , 2400 , 1200

Data Rate: 8-bits

Stop Bits: 1-Bit, 2-BIT

Parity: None , Even , Odd

Flow Control: Hardware, Busy Handshaking: If the Serial interface

is used the following busy handshake options are available:

Software =XON/XOFF, Hardware =(DTR/DSR).

USB (when used)
Descriptor: Serial Number, Model Number

Pertech® 2006

15

A470e Users Guide

Hardware

Mechanism Model:
A470E-48X1 Independent Validate
A470E-48X0 Receipt Only
A470E-4812 Concurrent Validate With Rewind
A470E-4872 Concurrent Validate
A470E-4874 Validate Only

The Mechanism Model Option is Not Selectable in Conguration Mode.
Setup for this option is done via Command Codes. Setting the mechanism
model incorrectly could result in damage to the printer.
Please contact your Pertech service representative if you are unsure of the
model your printer should be set to.

LED Usage
Status / Slip
Power / Paper Low

Validation Clamp: (A470 Mode Only).
Closed
Open

Form Insert Wait (ACL Mode Only):
0-15 Minute

Paper Low Sensor:
Enabled
Disabled

Paper Out Sensor
Disabled
Equals Paper Low
Virtual Paper Out
2FT 4FT 6FT 8FT 10FT 12FT

Extended Self Test

At the completion of the Conguration Report Self Test, the printer will prompt for access to the
Conguration Mode, let the option for the Conguration Mode expire. The printer will then prompt
for the Extended Self Test. To begin the Extended Self Test press the Paper Feed Button within
10 seconds. If the button is not pressed within this time limit, the printer will resume normal
operation.
The Extended Self Test performs a printhead pin ring test, character drop test, checks the
vertical line adjustments, fonts, validation clamp, pitches and character sets.

Pertech® 2006

16

Chapter 4: Communication

The A470e comes with two communication interfaces, RS-232 Serial or USB. Additionally, the
printer is congured with dual cash drawer ports and a 3 Pin Mini-Din power coupling. The RS­232 interface connector is a DB-9 Male connector and requires a Null Modem Serial cable for
standard PC to printer connections. The USB is a Standard Version 1.1 compatible interface.
Two RJ-11 ports provide a unique cash drawer Interface, capable of running two cash drawers.
All connectors are located on the back of the printer in the order listed below.

A470e Users Guide

3 Pin Mini-Din

Power Connector

Warning: use of incompatible cables will damage the printer and will void the warranty.
When purchasing a cash drawer for this product please make sure the vendor is aware
of the product specications. This Cash Drawer Pinout is unique to Pertech Resources
A470 / DH Technology 4700 series printers.

RJ-11 Cash Drawer

Connector

DB9 Male Serial

Connector

USB

Connector

Pertech® 2006

17

12345

6789

RS232 Serial Interface

The A470e printer serial interface has a DB9 Pin Male connector. The cable must be Null Mo­dem Serial for standard PC communications compatibility. The Baud Rate and Parity and Flow
Control are selectable through Command Codes or via the Conguration Mode. The settings
for the port on the PC must be congured the same as the printer or communication will fail.

A470e Users Guide

Serial Interface Pinout

DB9F to DB9F Serial

Printer Computer

DB-9M DB-9M
Pin Pin

1 N/C 1 N/C

2.RXD ← 3
3 TXD → 2
4 DTR → 6
5 SIG. GND. ← 5
6 DSR ← 4
(TTL FORM IN) →
7 RTS → 8
8 CTS ← 7
(TTL LOW PAPER) →

9. N/C N/C

Interface Cable
Pertech Part Number
106356010

Flow Control

The RS-232 interface uses either XON/XOFF(Software) or DTR/DSR(Hardware) protocol. This
is set in the Conguration Mode under the serial interface selections for Flow Control for XON/
XOFF, a particular character is sent back and forth between the host computer and the printer
to regulate the communication. For DTR/DSR, changes in the DTR/DSR signal coordinate the
information ow.

Pertech® 2006

18

USB Interface

The USB interface is compatible with USB 2.0 Specication. Using the USB interface with the
printer requires that you have USB drivers installed. The USB driver is installed automatically by
most standard operating systems.

The USB cable may be attached or detached when
the system is on. When Using the USB interface
the Windows® Operating System will automatically
install the USB port driver. Pertech has available
printer drivers at www.pertechresources.com.

A470e Users Guide

Warning: When Hot Swapping USB cable
make sure that cable is installed into the
correct connectors or damage to the printer
could result.

USB Interface Cable PinOut

Pin 1 EOT/VCC
Pin 2 D­Pin 3 D+
Pin 4 GRD
Pin 5 GRD
Pin 6 GRD

Printer end of
USB Cable

USB Cable Part
Number 106356011

Computer end of
USB Cable

Pertech® 2006

19

Cash Drawer

Each cash drawer driver will source 24 volts for 75 ms to the “solenoid +” pin of the appropri­ate RJ-11 jack when the proper cash drawer command is executed. The cash drawer com­mand must be preceded by a line terminator. The command for the cash drawer may vary for
the Compatibility Mode selected.

A470e Users Guide

Pin # Cash

Drawer A

Cash
Drawer B

1 N /C Solenoid +
2 Solenoid + N /C
3 Solenoid - Solenoid ­4 Switch Switch
5 Switch Switch
6 N /C N / C

Advanced Command Language Cash Drawer Command

Immediate Peripheral

ASCII Hex Decimal

DLE DC4 10 14 16 20

Immediately generates a pulse of (m x 2 msec) followed by an off time of (n x 2 msec) on the
peripheral output. If s = 00, the rst peripheral on pin 2 is activated and if s =01, the second
peripheral on pin 1 is activated.
Off Time should be set so that it is greater than or equal to On Time.

s m n

s: Peripheral Select
m: Peripheral On Time
n: Peripheral Off Time

Buffered Peripheral Pulse

ASCII Hex Decimal

ESC p 1B 70 27 112

Generates a pulse of (m x 2 msec) followed by an off time of (n x 2 msec) on the peripheral output.
If s = 00, the rst peripheral on pin 2 is activated and if s =01, the second peripheral on pin 1 is
activated.
Off Time should be set so that it is greater than or equal to On Time.

s m n

s: Peripheral Select
m: Peripheral On Time
n: Peripheral Off Time

A470 Command Language Cash Drawer Commands

Synopsis ASCII Hex Decimal

Cash Drawer “A” ESC BEL 1B 07 27 7
Cash Drawer “B” ESC BS 1B 08 27 8

Warning: This Printer is designed for use only with Pertech Resources A470 / DH Tech­nology 4700 compatible cash drawers. Damage can result if the A470e is connected to a
cash drawer that is incompatible. The cash drawer solenoid resistance must be at least
25 ohms or damage to the printer could result.

Pertech® 2006

20

Power Supply

The A470e printer uses a NTRL Certied external switching power source with a Limited Power
Source (LPS) output for use in North America, input 100-240 Vac, 50/60 Hz, 1.5 A, with a
maximum power consumption of 60 watts, output is rated at 24 Vdc,2.5A.

The following illustration shows the power cable connector and the pin assignments. The
power cable connector is a 3 pin Mini-Din plug and is located at the back or the printer.

A470e Users Guide

Printer View End (Female)

Power Supply and Cord

Gnd.

24 Vdc

N.C.

Use of this product with a power supply other than the Pertech power supply will require you
to test this power supply and Pertech printer for FCC and CE mark Certications. ( See FCC
Radio Frequency Interference Statement on page iii of this manual).

Pertech® 2006

21

A470e Users Guide

Chapter 5: Trouble Shooting Printer Problems

Trouble Shooting General Issues

Following are symptoms your printer may exhibit and simple
solutions the printer operator could implement.

• Printer failed to print after the roll paper was replaced.
The top cover must be closed for the printer to print.

• The power switch is turned ON but the printer is dead. The Green Status light is Off.
Make sure the outlet has power and the power cord is plugged into the
back of the printer.

• The printer will print a Conguration Report but will not respond to the system commands.
Check to see that the interface cable is connected to the back
of the terminal/ PC, and to the back of the printer.

• Printer prints too light to read easily.
Replace the ribbon cartridge and check the Air Gap adjustment. See Chapter 2 Operating the Printer \
Adjustable Features \ Air Gap Adjustment.
Call 1-800-800-6614 to order new Ribbon Cartridge’s’.

• Flashing Red Status LED indicator.
Lid open or paper is low/out.

• System reports low paper even though the roll is nearly new
See Chapter 2 Operating the Printer \ Adjustable Features \ Low Paper Adjustment.

• Colored stripe on the receipt.
Paper Low, adjust the paper low sensor, replace
the paper. See Chapter 2 Operating the Printer \
Adjustable Features \ Low Paper Adjustment..

Low Paper Sensor Adjustment

Pertech® 2006

22

A470e Users Guide

• Receipt does not come all the way out.
Printer is jammed.

To remove paper that has jammed, it is
advisable to:

1) Tear off any paper that fed out of
the top of the mechanism

2) Press downward on the metal
release bracket

3) While pulling the remaining

paper out of the mechanism
backwards

• Status light is Red (not Green) and printer will not respond.
Remove the ribbon cartridge and paper roll. Using Low Pressure Canned Air spray out the
areas around the three sensors. (See Illustration below).

• Printer prints when the Power is turned On even though the form is not inserted.
Spray air in the validation slot and make sure no paper pieces are blocking the sensor.

Form In Sensor

There are three sensors in the
area directly under where the
Ribbon Cartridge is installed.
Check these to make sure that
they are free from dust and
debris. Reinstall the Ribbon
Cartridge and Paper. Close the
Lid and Print a Conguration
Report. If the Status Light
remains red see “Fault” later in
this chapter.

Margin Sensor

Pertech® 2006

Motor Sensor

23

Trouble Shooting Other Issues

STATUS

SLIP

STATUS

SLIP

Fault Mode

A470e Users Guide

The printer will enter a Fault Mode and will not operate when certain failure conditions are
encountered. Conrmation of this condition can be accomplished by the host on the DTR (pin 8) or
status with an RS-232 interface.

The color of the LEFT LED on the front panel of the
printer will change from Green to Red if a fault condition
is encountered. Depressing the paper feed button on
the printer cover will cause the printer to enter diagnostic
mode. This will cause the LED to ash a 3 bit code
to dene the specic reason the printer entered Fault
Mode. The error code is followed by a delay before
being repeated. The diagnostic code will toggle the DTR
line and ash the Red LED if the RS-232 interface is
selected.

POWER

LOW
PAPER

Error code Diagnosed failure

● ● ▬ Short Short Long No motor sensor signal

● ▬ ● Short Long Short Ram test failure

● ▬ ▬ Short Long Long Firmware Error

▬ ● ● Long Short Short No margin sensor signal

▬ ▬ ▬ Long Long Long Head drive motor stalled

The printer will remain in FAULT Mode until the power is cycled or the printer is reset with the
<ESC> <NUL> command. (A470 Mode Only).

Pertech® 2006

24

Getting Service and Technical Support









 





  

  

Pertech

Service

You can rely on Pertech for fast turnaround, exibility, and a highly trained and dedicated staff to
return your equipment back in rst class working order. As part of Pertech, we are very familiar
with all Pertech printers. This afliation gives us the technical and production capabilities, as
well as the nancial resources and materials access, to provide product quality unequaled in
the industry

Maintenance Agreement

To keep your Pertech Product in top working order, we recommend the Pertech Maintenance
Agreement program. This service provides cleaning and upgrading for most of the printer
products we manufacture and service. Once per year, or whenever necessary, we give your
units the once over for routine maintenance, cleaning and applicable upgrades. The units are
disassembled, print heads cleaned, rmware upgraded, necessary parts replaced, and then
returned to you for another year of awless use. Contact your Pertech Representative for
details on this and other available service and extended warranty programs.

A470e Users Guide

Technical Support

Pertech provides Technical Support for this product by calling 307-856-4821 between the
hours of 8AM to 5PM Monday through Friday MST, or by submitting a Support Inquiry at the
Pertech web site. www.pertechresources.com under the service/support section.

The Model Number, Revision, Date, and Serial Number can be located on the Label attached
on the inside of the printer behind the paper roll. Please have this information available when
you contact Pertech.

Pertech® 2006

25

Appendix A: Specications

Some features listed in this specication do not apply to all products in the
Pertech A470e series. Refer to Chapter 1: Features and Options of this
manual to determine which features apply to a particular model.

Media

Roll Paper Width........................................... 3.25 +/-.03 Inches

Roll Paper Plies ............................................ 1, 2 Or 3

Roll Diameter ............................................... 3.5” Maximum

Roll Paper Thickness Per Ply ....................... .003”-.005”

Roll Paper Thickness Total ........................... .003”-.012”

Maximum Form Thickness............................ .020”

Maximum Total Media Thickness.................. .020”

A470e Users Guide

Operating

Print Speed................................................... 3.85 Lines Per Second

Paper Feed Speed ....................................... 3.47 Inches Per Second

Validation...................................................... Up To 17 Lines

Printed Line Width ........................................ 2.78” (70.6 Mm)

Pitch/font Combinations................................ 14

Pitch Range .................................................. 6 To 24

Characters Per Line...................................... 16 To 66

Character Sets.............................................. 6

Characters Per Set ....................................... 224

Graphics ....................................................... 9 Wire

Line Pitch...................................................... 5.33, 6.0. 6,86 & 8.0 LPI

Environment

Storage Temperature .................................... -40°c To +65°c

...................................................................... -40°f To +150°f

Humidity (Non-condensing) .......................... 0% To 90%

Operating Temperature ................................. 0°c To +50°c

...................................................................... +32°f To +122°f

Humidity (Non-condensing) .......................... 0% To 90%

Pertech® 2006

26

Electrical

Interfaces...................................................... RS-232 And USB

Baud Rates................................................... 1200 To 38400

Buffer ............................................................ 7 K

RS-232 Connector........................................ DB9 Male

USB Connector............................................. Standard Male

Cash Drawer Drivers .................................... 2 With Sense

Cash Drawer Connectors ............................. 6 Post. RJ-11 Female.

External Supply Input ................................... 90 To 264 Vac

Supply Input Frequency................................ 50 To 60 Hz

Power

Maximum ................................................ 55 Watts

Standby ................................................. 2.5 Watts

Hardware

A470e Users Guide

Print Head ..................................................... 9 Wire Impact

Wire Diameter ............................................... .012”

Center To Center Dimension......................... .0139”

Width ............................................................ 6.34” (161 Mm)

Height............................................................ 5.57” (141 Mm)

Length (471x)................................................ 11.54” (293 Mm)

Length (477x)................................................ 8.3” (211 Mm)

Printer Weight (471x) .................................... 6.5 Lbs (2.95 Kg)

Printer Weight (477x) .................................... 5.7 Lbs (2.59 Kg)

Power Supply Weigh..................................... 1.1 Lbs (.50 Kg)

Pertech® 2006

27

Index

A470e Users Guide

A

Adjustable Features 8, 22
Air Gap Adjustment 8, 22
Auto line feed 14
Advanced Command Language 3, vii

B

Baud 15, 18, 27

C

Canned air 11
Cash drawer 17, 20
Caution 10, 11
Character Sets 2, 15, 26
Cleaning Solutions 11
Code Page 15
Communication interfaces 17
Compatibility modes 1
Concurrent feed 2
Conguration Mode 12, 14, 16, 18
Conguration Report 9, 12, 14, 16
Copyright iii

D

Data Rate 15
Default setting 14
Diagnostic code 24
Diagnostic Mode 14
Disclaimer iii
Document Stop 9
Driver Class 15

E

Environment 26

F

Fault Mode 24
FEED TYPE 2
Flash Memory. 2
Flow Control 15, 18
Font 15
Form Insert Wait 16
Form In Sensor 2, 23

H

Hardware 15, 16, 18, 27
Head drive motor stalled 24
Hex Dump 14

I

Incorrect ROM checksum 24
Independent feed 2
Information to the User iii
Interfaces 2, 27
Interface Cable 19, iv

J

Jammed. 23

L

Low Paper Sensor Adjustment 10, 22
Lubricants 11

M

Maintenance 11, 25
Margin Sensor 23
Media 26
Model specic features 2
Motor Sensor 23

N

Note iii
No margin sensor signal 24
No motor sensor signal 24
Null Modem 17, 18

O

Optional settings 12

P

Paper Feed Button 9, 12
Paper Loading 5
Paper Low Sensor 2, 16
Paper Out Sensor 16
Parity 15, 18
Power Cord iv

Pertech® 2006

28

A470e Users Guide

Power Supply 21, 27, iv
Printer controls 4
Printer Control Language 14
Printeld dimension 9
Print Speed 26
Publications vii

R

Ram test failure 24
Receipt LPI 15
Resident character sets 2
Revision 25
Ribbon Cartridge 7, 23
Ribbon Interlock Tab 7
Roll Diameter 26
Roll Paper Plies 26
Roll Paper Width 26
RS232 Serial 15

S

Sector gear 9
Self Test 8, 9, 12, 16
Serial Number 25
Serial number 12
Service 25
Service 3, 11, 16, 25
Slow Down mode 4
Soft Fault Recover 14
Specications 26
Standard Features 2
Status light 22, 23
Stop Bits 15

T

Technical Support 25
Trademarks iii
Trouble Shooting 22, 24

U

USB 1, 2, 12, 15, 17, 19, 27

V

Validation Clamp 16
Validation Form 8
Validation LPI 15
Validation printeld height 9

W

Warning 17, 19, iii
Warranty 30
Web site iii

Z

ZC2979 3, 14, vii
ZC5979 3, vii

Pertech® 2006

29

Warranty

A470e Users Guide

Warranty

Pertech Resources warrants all of its transaction printers against defects in material and
workmanship for a period of 24 months from date of shipment by Pertech Resources or the
rated maximum number of transactions for the specic product – whichever comes rst. Kiosk
printers, mechanisms and distributed products carry warranties specic to their application or
manufacturers’ warranty. Contact [e-mail] for details on the specic
product warranty.

Pertech Resources does not consider damage caused by replacement ribbons or replacement
parts supplied by parties other than Pertech Resources to be a defect in material or workmanship.
This is a limited warranty, limited exclusively to its terms, including the exclusive remedies set
forth below. In addition, this warranty is void if the product has been altered, misused, taken apart
or otherwise abused. All other warranties, expressed or implied are excluded, including but not
limited to the implied warranties of merchantability and tness for particular purpose. Any warranty
claims must be supported by proof of purchase, represented by reference to the customers’
purchase order.

Buyer’s Remedies

Pertech Resources’ obligations and liabilities under the foregoing warranty are limited to repair or
replacement of the product without charge, provided it is shipped prepaid to Pertech Resources,
860 College View Drive, Riverton, WY 82501-2298. A charge is made for repairs after the
expiration of the warranty period. In addition, if a printer is returned and replacement ribbons or
other replacement parts not supplied by Pertech Resources have caused the printer damage, a
reasonable charge for repair will be assessed. Printers returned under warranty discovered to
be a “no fault found” will be charged the standard repair cost plus return freight. In no event shall
Pertech Resources be liable for claims based upon breach of expressed or implied warranty
or negligence or any other damages whether direct, immediate, foreseeable, consequential
or special or for any expenses incurred by reason of the use or misuse, sale or fabrications of
products which do not conform to the terms and conditions of this contract.

®

860 College View Drive
Riverton, Wyoming, 82501

307-856-4821

http://www.pertechresources.com/

Pertech® 2006

30