Pelco by Schneider Electric 3500 Pelco Way Clovis, California 93612-5699 United States
USA & Canada Tel (800) 289-9100 Fax (800) 289-9150
International Tel +1 (559) 292-1981 Fax +1 (559) 348-1120
www.pelco.com www.pelco.com/community
C2262M-A (9/12)
QUICK START
Spectra® IV SL and
Spectra IV SE Series
Dome Systems
23X, 27X, and 35X Models
C3462M (9/09)
Installing the Dome Drive
1. Perform one of the following options:
•View video using both analog and IP connections: Set the DIP switches on the top of the Spectra IV dome
drive (refer to Figure 12). For DIP switch settings, refer to the labels located on the top of the dome drive, or refer
to Switch Settings on page 3.
•View video using the IP connection: If your dome drive is part of a Spectra IV IP system, you do not need to
set the DIP switches.
NOTE: When connecting more than one Spectra IV dome to a single controller, terminate the unit farthest from the
controller. To terminate the dome drive set the SW2-10 switch to the ON position.
Figure 1. Setting the DIP Switches
2. Install the dome drive into the back box.
a.Align the blue and red tabs with the blue and red labels on the back box.
b.Push in the red tab and insert that side of the dome drive first.
c.Push in the blue tab and insert the dome drive into the back box the remainder of the way.
d.Continue pushing on the ends of the tabs until both sides click firmly into place.
2C3462M (9/09)
SWITCH SETTINGS
WARNING: If you are using Pelco D-type or P-type control, your system may not operate if the baud rate and
address switches are not set correctly. The switches are set at the factory at the defaults for Pelco D-type control
(2400 baud and address 1).
Special Systems
Switch Number12345678910
AD-32 Preset SystemON
CM9502 SettingON
Pelco Coaxitron ControllerOFF
Third-Party Coaxial ControlON
Third-Party Pelco P-type ControlON
Serial Port Settings
Switch Number12345678910
RS422OFFOFF
RS485, 4-WireOFFON
RS485, 2-WireONON
Pelco D or P Protocol Baud Rate
Switch Number12345678910
2400 Baud (Default for D-type Control)OFFOFFOFF
4800 Baud (Default for P-type Control)ONOFFOFF
9600 BaudOFFONOFF
Table A. Switch Settings for SW2
Video Cable Type
Switch Number12345678910
Coaxial CableOFF
UTP CableON
Dome Termination
Switch Number12345678910
Ter mi na te dON
Not TerminatedOFF
C3462M (9/09)3
Table B. Switch Settings for SW1, P-Type Control
NOTE: For Coaxitron controls, SW1 is not used; set all switches to OFF. For D-type control systems, refer to Table C.
SPECTRA
ADDRESS
1OFFOFFOFFOFFOFF
2ONOFFOFFOFFOFF
3OFFONOFFOFFOFF
4ONONOFFOFFOFF
5OFFOFFONOFFOFF
6ONOFFONOFFOFF
7OFFONONOFFOFF
8ONONONOFFOFF
9OFFOFFOFFONOFF
10ONOFFOFFONOFF
11OFFONOFFONOFF
12ONONOFFONOFF
13OFFOFFONONOFF
14ONOFFONONOFF
15OFFONONONOFF
16ONONONONOFF
SW1-1SW1-2SW1-3SW1-4SW1-5
SWITCH SETTING
Table C. Switch Settings for SW1, D-Type Control
NOTE: For Coaxitron controls, SW1 is not used; set all switches to OFF. For P-type control systems, refer to Table B.
SPECTRA
ADDRESS
SW1-1 SW1-2 SW1-3 SW1-4 SW1-5 SW1-6 SW1-7 SW1-8
1ONOFFOFFOFFOFFOFFOFFOFF
2OFFONOFFOFFOFFOFFOFFOFF
3ONONOFFOFFOFFOFFOFFOFF
4OFFOFFONOFFOFFOFFOFFOFF
5ONOFFONOFFOFFOFFOFFOFF
6OFFONONOFFOFFOFFOFFOFF
7ONONONOFFOFFOFFOFFOFF
8OFFOFFOFFONOFFOFFOFFOFF
9ONOFFOFFONOFFOFFOFFOFF
10OFFONOFFONOFFOFFOFFOFF
11ONONOFFONOFFOFFOFFOFF
12OFFOFFONONOFFOFFOFFOFF
13ONOFFONONOFFOFFOFFOFF
14OFFONONONOFFOFFOFFOFF
15ONONONONOFFOFFOFFOFF
SWITCH SETTING
SPECTRA
ADDRESS
17OFFOFFOFFOFFON
18ONOFFOFFOFFON
19OFFONOFFOFFON
20ONONOFFOFFON
21OFFOFFONOFFON
22ONOFFONOFFON
23OFFONONOFFON
24ONONONOFFON
25OFFOFFOFFONON
26ONOFFOFFONON
27OFFONOFFONON
28ONONOFFONON
29OFFOFFONONON
30ONOFFONONON
31 OFFONONONON
32ONONONONON
SPECTRA
ADDRESS
16OFFOFFOFFOFFONOFFOFFOFF
17ONOFFOFFOFFONOFFOFFOFF
18OFFONOFFOFFONOFFOFFOFF
19ONONOFFOFFONOFFOFFOFF
20OFFOFFONOFFONOFFOFFOFF
21ONOFFONOFFONOFFOFFOFF
22OFFONONOFFONOFFOFFOFF
23ONONONOFFONOFFOFFOFF
24OFFOFFOFFONONOFFOFFOFF
25ONOFFOFFONONOFFOFFOFF
26OFFONOFFONONOFFOFFOFF
27ONONOFFONONOFFOFFOFF
28OFFOFFONONONOFFOFFOFF
29ONOFFONONONOFFOFFOFF
30OFFONONONONOFFOFFOFF
SW1-1SW1-2SW1-3SW1-4SW1-5
SW1-1 SW1-2 SW1-3 SW1-4 SW1-5 SW1-6 SW1-7 SW1-8
SWITCH SETTING
SWITCH SETTING
4C3462M (9/09)
SPECTRA
ADDRESS
SW1-1 SW1-2 SW1-3 SW1-4 SW1-5 SW1-6 SW1-7 SW1-8
31ONONONONONOFFOFFOFF
32OFFOFFOFFOFFOFFONOFFOFF
33ONOFFOFFOFFOFFONOFFOFF
34OFFONOFFOFFOFFONOFFOFF
35ONONOFFOFFOFFONOFFOFF
36OFFOFFONOFFOFFONOFFOFF
37ONOFFONOFFOFFONOFFOFF
38OFFONONOFFOFFONOFFOFF
39ONONONOFFOFFONOFFOFF
40OFFOFFOFFONOFFONOFFOFF
41ONOFFOFFONOFFONOFFOFF
42OFFONOFFONOFFONOFFOFF
43ONONOFFONOFFONOFFOFF
44OFFOFFONONOFFONOFFOFF
45ONOFFONONOFFONOFFOFF
46OFFONONONOFFONOFFOFF
47ONONONONOFFONOFFOFF
48OFFOFFOFFOFFONONOFFOFF
49ONOFFOFFOFFONONOFFOFF
50OFFONOFFOFFONONOFFOFF
51ONONOFFOFFONONOFFOFF
52OFFOFFONOFFONONOFFOFF
53ONOFFONOFFONONOFFOFF
54OFFONONOFFONONOFFOFF
55ONONONOFFONONOFFOFF
56OFFOFFOFFONONONOFFOFF
57ONOFFOFFONONONOFFOFF
58OFFONOFFONONONOFFOFF
59ONONOFFONONONOFFOFF
60OFFOFFONONONONOFFOFF
61ONOFFONONONONOFFOFF
62OFFONONONONONOFFOFF
63ONONONONONONOFFOFF
64OFFOFFOFFOFFOFFOFFONOFF
65ONOFFOFFOFFOFFOFFONOFF
66OFFONOFFOFFOFFOFFONOFF
67ONONOFFOFFOFFOFFONOFF
68OFFOFFONOFFOFFOFFONOFF
69ONOFFONOFFOFFOFFONOFF
70OFFONONOFFOFFOFFONOFF
SWITCH SETTING
SPECTRA
ADDRESS
SW1-1 SW1-2 SW1-3 SW1-4 SW1-5 SW1-6 SW1-7 SW1-8
71ONONONOFFOFFOFFONOFF
72OFFOFFOFFONOFFOFFONOFF
73ONOFFOFFONOFFOFFONOFF
74OFFONOFFONOFFOFFONOFF
75ONONOFFONOFFOFFONOFF
76OFFOFFONONOFFOFFONOFF
77ONOFFONONOFFOFFONOFF
78OFFONONONOFFOFFONOFF
79ONONONONOFFOFFONOFF
80OFFOFFOFFOFFONOFFONOFF
81ONOFFOFFOFFONOFFONOFF
82OFFONOFFOFFONOFFONOFF
83ONONOFFOFFONOFFONOFF
84OFFOFFONOFFONOFFONOFF
85ONOFFONOFFONOFFONOFF
86OFFONONOFFONOFFONOFF
87ONONONOFFONOFFONOFF
88OFFOFFOFFONONOFFONOFF
89ONOFFOFFONONOFFONOFF
90OFFONOFFONONOFFONOFF
91ONONOFFONONOFFONOFF
92OFFOFFONONONOFFONOFF
93ONOFFONONONOFFONOFF
94OFFONONONONOFFONOFF
95ONONONONONOFFONOFF
96OFFOFFOFFOFFOFFONONOFF
97ONOFFOFFOFFOFFONONOFF
98OFFONOFFOFFOFFONONOFF
99ONONOFFOFFOFFONONOFF
100OFFOFFONOFFOFFONONOFF
101ONOFFONOFFOFFONONOFF
102OFFONONOFFOFFONONOFF
103ONONONOFFOFFONONOFF
104OFFOFFOFFONOFFONONOFF
105ONOFFOFFONOFFONONOFF
106OFFONOFFONOFFONONOFF
107ONONOFFONOFFONONOFF
108OFFOFFONONOFFONONOFF
109ONOFFONONOFFONONOFF
110OFFONONONOFFONONOFF
SWITCH SETTING
C3462M (9/09)5
SPECTRA
ADDRESS
SW1-1 SW1-2 SW1-3 SW1-4 SW1-5 SW1-6 SW1-7 SW1-8
111ONONONONOFFONONOFF
112OFFOFFOFFOFFONONONOFF
113ONOFFOFFOFFONONONOFF
114OFFONOFFOFFONONONOFF
115ONONOFFOFFONONONOFF
116OFFOFFONOFFONONONOFF
117ONOFFONOFFONONONOFF
118OFFONONOFFONONONOFF
119ONONONOFFONONONOFF
120OFFOFFOFFONONONONOFF
121ONOFFOFFONONONONOFF
122OFFONOFFONONONONOFF
123ONONOFFONONONONOFF
124OFFOFFONONONONONOFF
125ONOFFONONONONONOFF
126OFFONONONONONONOFF
127ONONONONONONONOFF
128OFFOFFOFFOFFOFFOFFOFFON
129ONOFFOFFOFFOFFOFFOFFON
130OFFONOFFOFFOFFOFFOFFON
131ONONOFFOFFOFFOFFOFFON
132OFFOFFONOFFOFFOFFOFFON
133ONOFFONOFFOFFOFFOFFON
134OFFONONOFFOFFOFFOFFON
135ONONONOFFOFFOFFOFFON
136OFFOFFOFFONOFFOFFOFFON
137ONOFFOFFONOFFOFFOFFON
138OFFONOFFONOFFOFFOFFON
139ONONOFFONOFFOFFOFFON
140OFFOFFONONOFFOFFOFFON
141ONOFFONONOFFOFFOFFON
142OFFONONONOFFOFFOFFON
143ONONONONOFFOFFOFFON
144OFFOFFOFFOFFONOFFOFFON
145ONOFFOFFOFFONOFFOFFON
146OFFONOFFOFFONOFFOFFON
147ONONOFFOFFONOFFOFFON
148OFFOFFONOFFONOFFOFFON
149ONOFFONOFFONOFFOFFON
150OFFONONOFFONOFFOFFON
SWITCH SETTING
SPECTRA
ADDRESS
SW1-1 SW1-2 SW1-3 SW1-4 SW1-5 SW1-6 SW1-7 SW1-8
151ONONONOFFONOFFOFFON
152OFFOFFOFFONONOFFOFFON
153ONOFFOFFONONOFFOFFON
154OFFONOFFONONOFFOFFON
155ONONOFFONONOFFOFFON
156OFFOFFONONONOFFOFFON
157ONOFFONONONOFFOFFON
158OFFONONONONOFFOFFON
159ONONONONONOFFOFFON
160OFFOFFOFFOFFOFFONOFFON
161ONOFFOFFOFFOFFONOFFON
162OFFONOFFOFFOFFONOFFON
163ONONOFFOFFOFFONOFFON
164OFFOFFONOFFOFFONOFFON
165ONOFFONOFFOFFONOFFON
166OFFONONOFFOFFONOFFON
167ONONONOFFOFFONOFFON
168OFFOFFOFFONOFFONOFFON
169ONOFFOFFONOFFONOFFON
170OFFONOFFONOFFONOFFON
171ONONOFFONOFFONOFFON
172OFFOFFONONOFFONOFFON
173ONOFFONONOFFONOFFON
174OFFONONONOFFONOFFON
175ONONONONOFFONOFFON
176OFFOFFOFFOFFONONOFFON
177ONOFFOFFOFFONONOFFON
178OFFONOFFOFFONONOFFON
179ONONOFFOFFONONOFFON
180OFFOFFONOFFONONOFFON
181ONOFFONOFFONONOFFON
182OFFONONOFFONONOFFON
183ONONONOFFONONOFFON
184OFFOFFOFFONONONOFFON
185ONOFFOFFONONONOFFON
186OFFONOFFONONONOFFON
187ONONOFFONONONOFFON
188OFFOFFONONONONOFFON
189 ONOFFONONONONOFFON
190OFFONONONONONOFFON
SWITCH SETTING
6C3462M (9/09)
SPECTRA
ADDRESS
SW1-1 SW1-2 SW1-3 SW1-4 SW1-5 SW1-6 SW1-7 SW1-8
191ONONONONONONOFFON
192OFFOFFOFFOFFOFFOFFONON
193ONOFFOFFOFFOFFOFFONON
194OFFONOFFOFFOFFOFFONON
195ONONOFFOFFOFFOFFONON
196OFFOFFONOFFOFFOFFONON
197ONOFFONOFFOFFOFFONON
198OFFONONOFFOFFOFFONON
199ONONONOFFOFFOFFONON
200OFFOFFOFFONOFFOFFONON
201ONOFFOFFONOFFOFFONON
202OFFONOFFONOFFOFFONON
203ONONOFFONOFFOFFONON
204OFFOFFONONOFFOFFONON
205ONOFFONONOFFOFFONON
206OFFONONONOFFOFFONON
207ONONONONOFFOFFONON
208OFFOFFOFFOFFONOFFONON
209ONOFFOFFOFFONOFFONON
210OFFONOFFOFFONOFFONON
211ONONOFFOFFONOFFONON
212OFFOFFONOFFONOFFONON
213ONOFFONOFFONOFFONON
214OFFONONOFFONOFFONON
215ONONONOFFONOFFONON
216OFFOFFOFFONONOFFONON
217ONOFFOFFONONOFFONON
218OFFONOFFONONOFFONON
219ONONOFFONONOFFONON
220OFFOFFONONONOFFONON
221ONOFFONONONOFFONON
222OFFONONONONOFFONON
SWITCH SETTING
SPECTRA
ADDRESS
SW1-1 SW1-2 SW1-3 SW1-4 SW1-5 SW1-6 SW1-7 SW1-8
223ONONONONONOFFONON
224OFFOFFOFFOFFOFFONONON
225ONOFFOFFOFFOFFONONON
226OFFONOFFOFFOFFONONON
227ONONOFFOFFOFFONONON
228OFFOFFONOFFOFFONONON
229ONOFFONOFFOFFONONON
230OFFONONOFFOFFONONON
231ONONONOFFOFFONONON
232OFFOFFOFFONOFFONONON
233ONOFFOFFONOFFONONON
234OFFONOFFONOFFONONON
235ONONOFFONOFFONONON
236OFFOFFONONOFFONONON
237ONOFFONONOFFONONON
238OFFONONONOFFONONON
239ONONONONOFFONONON
240OFFOFFOFFOFFONONONON
241ONOFFOFFOFFONONONON
242OFFONOFFOFFONONONON
243ONONOFFOFFONONONON
244OFFOFFONOFFONONONON
245ONOFFONOFFONONONON
246OFFONONOFFONONONON
247ONONONOFFONONONON
248OFFOFFOFFONONONONON
249ONOFFOFFONONONONON
250OFFONOFFONONONONON
251ONONOFFONONONONON
252OFFOFFONONONONONON
253 ONOFFONONONONONON
254OFFONONONONONONON
SWITCH SETTING
C3462M (9/09)7
Preset 95: Accessing the Main Menu
You can call up the main menu on your monitor by programming (setting or creating) preset 95 (preset 28 in AD32-preset
mode).
Programming preset 95 for Pelco’s controllers varies according to the type of controller you are using. Instructions for
programming preset 95 are given below for various Pelco controllers. Refer to the instructions shipped with your controller
for more information.
CM6700/CM6800
1. Enter the number of the Spectra IV dome system and press the CAM key.
2. Enter 95 and hold the PRESET key for two seconds.
3. In the Edit Preset menu, go to SET and press the ACK key. The main menu appears.
KBD200A/KBD300A DIRECT MODE ONLY
1. Enter 95.
2. Hold the PRESET key (approximately five seconds) until the main menu appears on the screen.
CM9500
1. Enter the number of the Spectra IV dome system and press the CAM key. The main menu appears.
2. Highlight SETUP in the main menu and press the SELECT key.
3. Highlight CAM in the Setup menu and press the SELECT key.
4. Highlight PRESET in the Camera menu and press the SELECT key.
5. Enter 95 and press the F1 key. The main menu appears.
CM9740/CM9760/CM9770/CM9780
1. Press the ESCAPE key to open the main menu. Select DEF. The Define submenu appears.
2. Enter your four-digit PIN if this is your first time entering this mode.
3. Enter 95 and select PRST. The main menu appears on the monitor.
4. Select the Quit icon to return to the default menu.
KBD4000/KBD4002
1. Press the SPOT MONITOR key.
2. Enter 95, then hold the PRESET key (approximately five seconds) until the main menu appears on the screen.
8C3462M (9/09)
MPT9500
Extended Coaxitron or RS-485 Mode
1. Enter 95 and press the PRESET SET key.
2. Press the F2 key. The main menu appears.
NET300/NET350/NET4001A
1. Check the Set box.
2. Click the preset 95 button. The main menu appears.
ENDURA WORKSTATION
1. Right-click in the video pane of the Spectra IV dome system.
2. Click Preset and then click Select Preset.
3. Enter 95 and then click OK.
VCD5000
1. Enter 95 for the preset action. The shortcuts menu appears.
2. Press the Preset button on the KBD5000.
DX4100/DX4500/DX4600/DX8100
1. Click the PTZ button on the toolbar. The PTZ control appears.
2. Click the Program button on the PTZ control. The main menu appears.
DIGITAL SENTRY® SYSTEM SOFTWARE
1. Click the PTZ tab.
2. Click the right or left arrows below the "Go to Preset" button until "Go to Preset 95" appears on the button.
3. Click the "Go to Preset 95" button. The main menu appears.
DIGITAL SENTRY DS CONTROLPOINT
1. Click the PTZ Controls icon. The PTZ Control tab appears below the PTZ video frame.
2. Click the up and down arrows to display 95 in the Preset Name text box.
3. Click the Call button. The main menu appears.
DVR5100
1. While in live view mode, select a video pane that is displaying video from a Spectra IV dome system.
2. From the Main menu, click Actions. The Actions menu appears.
3. From the Actions menu, click PTZ Operations. The PTZ Operations dialog box appears.
4. In the PTZ Operations dialog box, type 95 in the text box, and then click Presets. The main menu appears.
C3462M (9/09)9
Troubleshooting
To use your dome, refer to the installation and operation/configuration manuals on the resource disc.
If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 (USA and Canada)
or +1-559-292-1981 (international) for assistance. Be sure to have the serial number available when calling.
Do not try to repair the unit yourself. Leave maintenance and repairs to qualified technical personnel only.
ProblemPossible CausesSuggested Resolution
Dome does not start properly
after installation.
Dome starts correctly, but you
do not have accurate control
No video is displayed.Power is not connected.Check the power connector.
Spectra IV information
(model, firmware, Pelco P and
Pelco D protocol addresses,
and communication settings)
does not appear after the
configuration cycle.
The displayed video is
scrambled.
Table D. Troubleshooting the Spectra IV Dome System
The circuit board fuse may
need to be replaced.
The back box may not be
receiving proper voltage.
Switch settings on the dome
drive are set incorrectly.
.
Video cable is not connected.Check the video connector.
Video UTP cable is not
connected.
TXB-IP module is not inserted
properly in the back box.
The unit cannot complete its
configuration cycle.
Video UTP wires are
incorrectly installed in the
back box.
Check the fuse on the circuit board inside the back box for
continuity. Replace the fuse if needed.
Check the wiring with a volt meter to ensure that the back box is
receiving proper voltage.
Check the signal with a volt meter or an oscilloscope.
NOTE: This step will not apply if you are using Coaxitron control.
Ensure that the switch settings on the dome drive are set correctly
(refer to Switch Settings on page 3.)
Ensure that the proper back box wiring was used and that the
polarity of wiring is correct.
Check the UTP connector.
If you are using a Spectra IV IP dome system, reinstall the TXB-IP
module. Make sure the pins on the module are inserted correctly.
Ensure that nothing is physically obstructing the pan and tilt
movement of the dome drive.
Verify that the video UTP cable is wired correctly to the UTP
connector on the back box circuit board. The blue wire should be
connected to the positive terminal, and the gray wire should be
connected to the negative terminal (refer to the installation
manual on the resource disc).
10C3462M (9/09)
PRODUCT WARRANTY AND RETURN INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in
material or workmanship for a period of one year after the date of shipment.
Exceptions to this warranty are as noted below:
• Five years:
– Fiber optic products
– TW3000 Series unshielded twisted pair (UTP) transmission products
– CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and
MC3651H-2X camera models
• Three years:
– Pelco-designed fixed network cameras and network dome cameras
– Pelco-branded fixed camera models (CCC1390H Series, C10DN Series,
– EH1500 Series enclosures
– Spectra
– Camclosure
– DX Series digital video recorders, DVR5100 Series digital video
– Endura
– Genex
™
technology.
with Sarix
C10CH Series, and IP3701H Series)
®
IV products (including Spectra IV IP)
®
Series (IS, ICS, IP) integrated camera systems
®
recorders, Digital Sentry
video recorders, and NVR300 Series network video recorders
®
Series distributed network-based video products
®
Series products (multiplexers, server, and keyboard)
Series hardware products, DVX Series digital
– PMCL200/300/400 Series LCD monitors
• Two years:
– Standard varifocal, fixed focal, and motorized zoom lenses.
– DF5/DF8 Series fixed dome products
®
– Legacy
– Spectra III
Series integrated positioning systems
™
, Spectra Mini, Spectra Mini IP, Esprit®, ExSite®, and PS20
scanners, including when used in continuous motion applications.
– Esprit Ti and TI2500 Series thermal imaging products
– Esprit and WW5700 Series window wiper (excluding wiper blades).
– CM6700/CM6800/CM9700 Series matrix
– Digital Light Processing (DLP
The lamp and color wheel will be covered for a period of 90 days. The
air filter is not covered under warranty.
®
– Intelli-M
eIDC controllers
®
) displays (except lamp and color wheel).
– PMCL542F, PMCL547F, and PMCL552F FHD monitors
• One year:
– Video cassette recorders (VCRs), except video heads. Video heads will
be covered for a period of six months.
The materials used in the manufacture of this document and its components are compliant to the requirements of Directive 2002/95/EC.
• Six months:
– All pan and tilts, scanners, or preset lenses used in continuous motion
applications (preset scan, tour, and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of
Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid
to a Pelco designated location. Repairs made necessary by reason of misuse,
alteration, normal wear, or accident are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss
resulting from the specific use or application made of the Products. Pelco’s
liability for any claim, whether based on breach of contract, negligence,
infringement of any rights of any party or product liability, relating to the
Products shall not exceed the price paid by the Dealer to Pelco for such
Products. In no event will Pelco be liable for any special, incidental, or
consequential damages (including loss of use, loss of profit, and claims of third
parties) however caused, whether by the negligence of Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer
may also have additional rights, which are subject to variation from state to
state.
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100
or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the
following information:
1. Model and serial number
2. Date of shipment, P.O. number, sales order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product that does not fall
under the warranty conditions stated above, please include a written
explanation with the product when returned.
Method of return shipment shall be the same or equal to the method by which
the item was received by Pelco.
RETURNS
To expedite parts returned for repair or credit, please call Pelco at (800) 289-9100
or (559) 292-1981 to obtain an authorization number (CA number if returned for
credit, and RA number if returned for repair) and designated return location.
All merchandise returned for credit may be subject to a 20 percent restocking
and refurbishing charge.
Goods returned for repair or credit should be clearly identified with the
assigned CA or RA number and freight should be prepaid
10-1-09
This equipment contains electrical or electronic components that must be recycled properly to comply with Directive 2002/96/EC of the European Union
regarding the disposal of waste electrical and electronic equipment (WEEE). Contact your local dealer for procedures for recycling this equipment.