Pelco OCCPLUGITRAKOV User Manual

Pelco Ops Center Client / iTrak Plug-in Guide

 01 / 2016

Contents

Overview of the iTrak Plug-in.......................................................................................................................................... 3

Installing the iTrak Plug-in................................................................................................................................................4

Configuring and Running the iTrak Plug-in..................................................................................................................7

Release Notes.....................................................................................................................................................................17

Appendix: Ops Center Client Plug-ins.........................................................................................................................18

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Overview of the iTrak Plug-in

The iTrak plug-in for Ops Center Client (OCC) allows OCC operators to quickly create Incident File entries in iView System's iTrak Incident Reporting & Risk Management system. Basic Incident File data is entered and relevant video clips can be exported and linked to the Incident File within iTrak.

This guide shows how to install and configure the iTrak plug-in for Pelco VideoXpert.

Scope

The following diagram illustrates the two sides of the iTrak / VideoXpert installation. The iTrak plug-in installation is discussed in this document.

Pre-requisites

The iTrak plug-in requires the following:

• iTrak Server 5.9.1 or higher (earlier versions do not support the API used by the plug-in)

• Pelco Ops Center Client for VideoXpert (1.8 or higher)

• .NET 4.5 Runtime

• Access to a shared directory in which to export video files

Any machine that meets the hardware requirements for Pelco OCC will run the iTrak plug-in. The Pelco OCC version must be 1.8 or higher, and must match the VideoXpert version (1.8 or higher).

The iTrak product includes a Dispatch service (not the COM IDispatch interface) that is licensed on a per-customer basis. If this module is not available then the lookups that the plug-in uses to determine valid locations/sublocations are disabled as well. These lookups fail and log the error message "No iDispatch license." More information is available at http://www.iviewsystems.com/

idispatch.

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Installing the iTrak Plug-in

Installation

Installation summary:

• Requires a VideoXpert server to which to connect

• Installs on the PC running the Ops Center

Download the iTrak plug-in installer and double-click on it to start the installation process. There are no user-configurable options at this point so the installation should proceed until completion

1. Follow the prompts of the iTrak plug-in installer.

2. The installer provides feedback during installation.

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Installing the iTrak Plug-in

3. When the installation completes press Finish to dismiss the installer.

The following files are installed:

• All plug-in executable files are placed in C:\ProgramData\Pelco\OpsCenter\Plugins\Pelco\iViewSystems

\iTrakOCCPlugin

• The iTrak plug-in configuration file is placed in C:\ProgramData\Pelco\OpsCenter\Plugins\iTrak.xml

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Installing the iTrak Plug-in

After installation, the next step is to configure the plug-in.

Uninstalling the Plug-in

The plug-in can be uninstalled via the Programs and Features section of the Windows Control Panel. NOTE: The uninstall process will also delete the iTrak configuration file (even if it has been modified) so be sure to back up this file

prior to uninstallation if it will be used by a subsequent version of the plug-in.

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