Notice of non-liability:
PayPal, Inc. is providing the information i n this document t o you “AS-IS” with all faults. PayPal, Inc. makes no warranties of any kind (whether express,
implied or statutory) with respect to the information co ntained herein. PayPal, Inc. assumes no liability for damages (whether direct or indirect), caused
by errors or omissions, or resulting from the use of this document or the information contained in this document or resulting f rom the application or use
of the product or service described herein. PayPal, Inc. reserves the right to make changes to any information herein without further notice.
Processor Setup
1
Changing or Setting Up Processor
Below are instructions for changing or setting up your processor.
If you are requesting a processor change and the partner on your account is not PayPal,
VeriSign, or CyberCash, you mu st co ntact your existing Partner/Reseller to verify that the
processor can be changed. Some processors are also resellers of the Payflow service and
changing the processor can cause your existing account with PayPal to be cancelled.
If you change to a different processor, you will no longer be able to perform credits on
transactions done through your old processor. In order to perform credits, you will be required
to enter these as new credit transactions either programmatically, or manually using PayPal
Manager.
Additionally, all transactions that were authorized using your old processor must be captured
before changing processors.
If you have additional questions, contact PayPal Customer Service at payflowsupport@paypal.com.
Perform the following steps to change and/or set up your processor information with PayPal:
1. Contact your merchant bank to obtain the processor that your account is usin g. The
following processors are compatible with PayPal at this time:
– American Express
– First Data Merchant Services (FDC) Nashville
– First Data Merchant Services (FDC) South
– First Data Merchant Services North (CardNet)
– Global Payments East (NDC East)
– Global Payment Central (MAPP)
– Merchant e-Solutions
– Moneris
– NorWest (ACH)
– NOVA (Elavon)
– Paymentech - Salem
– Paymentech - Tampa
– TSYS (Vital/VisaNet)
PayPal Processor Setup Guide3
Processor Setup
1
Changing or Setting Up Processor
2. If this is a request for a processor change:
– Ensure that all transactions authorized on the old processor have been captured or
submitted for settlement. Once the processor is changed, any transactions authorized
under the old processor that have not been captured will need to be re-authorized under
the new processor.
– Fill out and print the Processor Change Billing Information form on page 5.
3. If this is a request for a processor change, or you are setting up a new account, see the
appropriate processor information form (in the following sections) for information needed
to set up the processor. Fill out the requested information for your processor. All
information marked with * is required.
4. If this is a new account, fax the completed processor information form to 303-395-2851. If
this is a request for a processor change, fax the completed processor information form and
the processor change billing information form to 303-395-2851.
5. Once PayPal Customer Service updates your account, you will receive a confirmation by
email. Any changes done to the account will take effect after the top of every hour.
6. It is highly recommended that you perform a “test” transaction on the live servers using a
personal credit card to verify that the information is correct at both PayPal and your
merchant bank.
To perform a test transaction:
a. Log in to PayPal Manager at https://manager.paypal.com.
b. Select “Virtual Terminal” from the toolbar.
c. Select “Single Transaction”. Se lect “Test” in the Transaction Mode field. Refer to the
online help on PayPal Manager for instructions on performing a transaction.
d. Enter $1.00 for the test transaction, and click Submit. You should receive a result code
of “0” and a response message of “approved”.
If you have any problems with processing transactions:
1. Contact your merchant bank to verify the processor information.
2. Contact PayPal Customer Service at payflow-support@paypal.com to verify the processor
information.
If you have any problems with receiving funds at your commercial (checking) bank:
1. Verify that the transaction(s) have settled. Look at the detail record and see if a Batch ID
number was issued.
2. Contact your merchant bank to verify the routing and account number on file.
4PayPal Processor Setup Guide
Processor Change Billing Information
This form is applicable only if you are changing your existing processor, not for new accounts.
Before any changes can be made for your processor, this form must be filled out and faxed to
Payflow Customer Service at 303-395-2851. Once the billing has been completed, your
account will be updated per the information entered on the processor set up form.
Company Information
Company Name: _____________________________________________________
Login ID: ____________________________________________________________
Case Number: _______________________________________________________
Select the type of your account and amount to charge for the processor change request:
Payflow Pro - $149 per account *
Processor Setup
Processor Change Billing Information
1
Payflow Link - $49 per account *
* Fee will be applied for each account that is changed.
Complete this form and fax it to PayPal services at 303-395-2851. Once the form is received,
your account is updated, and you will receive a confirmation by email. Fields marked with an
* are required.
Merchant Bank (Acquirer) Name: _______________________________________
Merchant Account Number: ____________________________________________
Merchant Bank Phone Number: _________________________________________
Processor Information
PayPal services requires the following information to setup your account with American
Express. You can obtain this information by contacting your merchant bank or American
Express at 800-528-5200.
* Merchant ID #/SE#: ________________________________________(9-11 digits)
* SIC (Category Code): ________________________________________ (4 digits)
* Business Name: _______________________________________ (20 characters)
* Business City: _________________________________________(18 characters)
* Business State: _________________________ (2 characters, for example - CA)
* Business Zip Code: _________________________________ (5 digit or 9 digits)
6PayPal Processor Setup Guide
First Data Merchant Services (FDC) Nashville
First Data Merchant Services (FDC) Nashville
Complete this form and fax it to PayPal services at 303-395-2851. Once the form is received,
your account is updated, and you will receive a confirmation by email. Fields marked with an
* are required.
Merchant Bank (Acquirer) Name: _______________________________________
Merchant Account Number: ____________________________________________
Merchant Bank Phone Number: _________________________________________
Processor Information
Processor Setup
1
PayPal services requires the following information to setup your account with First Data
Merchant Services. You can obtain this information by contacting your merchant bank or
FDMS at 800-647-3722.
* Merchant ID (MID): __________________________ (7 digits, add leading zeros)
* Group ID (TID): ______________________________ (7 digits, add leading zeros)
Complete this form and fax it to PayPal services at 303-395-2851. Once the form is received,
your account is updated, and you will receive a confirmation by email. Fields marked with an
* are required.
Merchant Bank (Acquirer) Name: _______________________________________
* Merchant Account Number: ___________________________________________
Merchant Bank Phone Number: _________________________________________
Processor Information
PayPal services requires the following information to setup your account with First Data
Merchant Services. You can obtain this information by contacting your merchant bank or
FDMS at 800-326-2217.
* Merchant ID (MID): __________________________________________(11 digits)
* Currency Code: _____________________________________(3 digits, US = 840)
* Category Code (SIC, MCC): ____________________________________(4 digits)
* Merchant State: ___________________________ (2 characters, for example CA)
* Merchant Zip Code: __________________________________ (5 digit or 9 digits)
* Acquirer: ______________________________________________ (BSP, CHASE)
Enter the Merchant Account Number in the fields below only if you accept the card type:
American Express SE ________________________________ (11 digits maximum)
Diners SE __________________________________________ (11 digits maximum)
Novus/Discover SE __________________________________ (11 digits maximum)
JCB_______________________________________________ (11 digits maximum)
Complete this form and fax it to PayPal services at 303-395-2851. Once the form is received,
your account is updated, and you will receive a confirmation by email. Fields marked with an
* are required.
*Merchant Bank (Acquirer) Name: ______________________________________
*Merchant Account Number: ___________________________________________
*Merchant Bank Phone Number: ________________________________________
Processor Information
Processor Setup
1
PayPal services requires the following information to setup your account with FDMS North
(CardNet). You can obtain this information by contacting your merchant bank.
* Merchant ID (also known as MID): _____________________________(12 digits)
* Terminal ID: __________________________________________ __(up to 7 digits)
* SIC: ____________________________________ ___________________(4 digits)
* Tax ID: ____________________________________ _________________( 9 di gi ts)
* Currency Code: ____________________________________ _________(3 digits)
* Merchant Name: ____________________________________ ______________
* Merchant City: ____________________________________ ________________
* Merchant State: ___________________________ (2 characters, for example CA)
* Merchant Zip Code: _________________________________ (5 digit or 9 digits)
* Merchant Phone Number: ______________________________(XXX-XXX-XXXX)
* Merchant Email address: ___________________________________ ________
* Merchant Description:_______________________________________________
* Acquirer Contact (contact person at your merchant bank or just type
Complete this form and fax it to PayPal services at 303-395-2851. Once the form is received,
your account is updated, and you will receive a confirmation by email. Fields marked with an
* are required.
Merchant Bank (Acquirer) Name: _______________________________________
Merchant Account Number: ____________________________________________
Merchant Bank Phone Number: _________________________________________
SIC (Category Code): __________________________________________(4 digits)
Processor Setup
Global Payments East (NDC East)
1
Processor Information
PayPal services requires the following information to setup your account with Global Payment
East. You can obtain this information by contacting your merchant bank or Global Payments
East at 800-622-2318.
* Terminal ID: ___________________________________________ (up to 15 digits)
* Bank ID: _________________________________________________ (6 digits)
Complete this form and fax it to PayPal services at 303-395-2851. Once the form is received,
your account is updated, and you will receive a confirmation by email. Fields marked with an
* are required.
Merchant Bank (Acquirer) Name: _______________________________________
Merchant Account Number: ____________________________________________
Merchant Bank Phone Number: _________________________________________
Processor Information
PayPal services requires the following information to setup your account with Global Payment
Central. You can obtain this information by contacting your merchant bank.
Complete this form and fax it to PayPal services at 303-395-2851. Once the form is received,
your account is updated, and you will receive a confirmation by email. Fields marked with an
* are required.
*Merchant Bank (Acquirer) Name: ___________________________(64 digits max)
*Merchant Account Number: _______________________________(32 digits max)
*Merchant Bank Phone Number: _______________________(xxx-xxx-xxxx format)
Processor Information
Processor Setup
Merchant e-Solutions
1
PayPal services requires the following information to setup your account with Merchant eSolutions. You can obtain this information by contacting your merchant bank.
Visa MasterCard Discover
JCB Diner’s Club American
Express
14PayPal Processor Setup Guide
Moneris
NOTE: Moneris is applicable to Canada only.
Complete this form and fax it to PayPal services at 303-395-2851. Once the form is received,
your account is updated, and you will receive a confirmation by email. Fields marked with an
* are required.
*Merchant Bank (Acquirer): ____________________________________________
*Merchant Bank (Acquirer) Contact Name_________________________________
Merchant Account Number: ___________________________________________
Merchant Bank Phone Number: ________________________________________
Processor Setup
Moneris
1
Processor Information
PayPal services requires the following information to setup your account with Moneris. You
can obtain this information by contacting your merchant bank.
Visa MasterCard Discover
American Express Diner’s Club
PayPal Processor Setup Guide15
Processor Setup
1
NorWest (ACH)
NorWest (ACH)
Complete this form and fax it to PayPal services at 303-395-2851. Once the form is received,
your account is updated, and you will receive a confirmation by email. Fields marked with an
* are required.
Merchant Bank (Acquirer) Name: _______________________________________
Merchant Account Number: ____________________________________________
Merchant Bank Phone Number: _________________________________________
Processor Information
PayPal services requires the following information to setup your account with NorWest. You
can obtain this information by contacting your merchant bank.
Complete this form and fax it to PayPal services at 303-395-2851. Once the form is received,
your account is updated, and you will receive a confirmation by email. Fields marked with an
* are required.
Merchant Bank (Acquirer) Name: _______________________________________
Merchant Account Number: ____________________________________________
Merchant Bank Phone Number: _________________________________________
Processor Information
Processor Setup
NOVA (Elavon)
1
PayPal services requires the following information to setup your account with NOV A. You can
obtain this information by contacting your merchant bank or NOVA at 800-725-1243.
* Terminal ID: __________________________________________ ____ (16 digits)
* Bank ID (Terminal BIN): _____________________________________ (6 digits)
Complete this form and fax it to PayPal services at 303-395-2851. Once the form is received,
your account is updated, and you will receive a confirmation by email. Fields marked with an
* are required.
Merchant Bank (Acquirer) Name: _______________________________________
Merchant Account Number: ____________________________________________
Merchant Bank Phone Number: _________________________________________
Processor Information
PayPal services requires the following information to setup your account with Paymentech.
You can obtain this information by contacting your merchant bank.
Complete this form and fax it to PayPal services at 303-395-2851. Once the form is received,
your account is updated, and you will receive a confirmation by email. Fields marked with an
* are required.
NOTE: This processor is available to Canadian merchants.
*Merchant Bank (Acquirer) Name: ______________________________________
*Merchant Account Number: ___________________________________________
*Merchant Bank Phone Number: ________________________________________
Processor Setup
Paymentech - Tampa
1
Processor Information
PayPal services requires the following information to setup your account with Paymentech Tampa. You can obtain this information by contacting your merchant bank.
*Merchant ID (also known as MID): ______________________________(12 digits)
*Terminal ID: _______________________________________________ __(3 digits)
*SIC: ____________________________________ ___________________(4 digits)
Complete this form and fax it to PayPal services at 303-395-2851. Once the form is received,
your account is updated, and you will receive a confirmation by email. Fields marked with an
* are required.
Merchant Bank (Acquirer) Name: _______________________________________
Merchant Account Number: ____________________________________________
Merchant Bank Phone Number: _________________________________________
Processor Information
PayPal services requires the following information to setup your account with Vital/VisaNet.
You can obtain this information by contac ting your merchant bank or Vital at 800-552-8227.
* Merchant ID: _____________________________________________ _(12 digits)
* Acquirer/Bank ID (BIN): ____________________________________ __(6 digits)
* Store Number: ____________________________________ _________(4 digits)
* Terminal Number: ___________________________________________(4 digits)
* Country Code: ______________________________________(3 digits, US = 840)
* Merchant Zip Code: _________________________________________ (5 digits)
* Time Zone: ___________________________________ (709, 708, 707, 706, 705)
* Category Code (SIC, MCC): ___________________________________(4 digits)
* Merchant Business Name: __________________________ (25 characters max)
* Merchant Phone Number: ______________________________(XXX-XXX-XXXX)
* Merchant State: _________________________ (2 characters, for example - CA)
* Merchant Location Number: ___________________________ (5 and/or 6 digits)
* Agent Bank ID (BIN): ________________________________________ (6 digits)
* Agent Chain Number: ____________________________________ ___ (6 digits)
* V-Number/Terminal ID: _________________________ _(7 digits, without V or 7)