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Payflow ACH Payment Service Guide

For Professional Use Only Currently only available in English.

A usage Professional Uniquement Disponible en Anglais uniquement pour l’instant.

Last updated: June 2009

Payflow ACH Payment Service Guide

Document Number: 200000.en_US-200906

© 2009 PayPal, Inc. All rights reserved. PayPal is a registered trademark of PayPal, Inc. The PayPal logo is a trademark of PayPal, Inc. Other trademarks and brands are the property of their respective owners. The information in this document belongs to PayPal, Inc. It may not be used, reproduced or disclosed without the written approval of PayPal, Inc. PayPal Europe S.à.r.l. & Cie, S.C.A. is authorized and regulated by the Commission de Surveillance du Secteur Financier in Luxembourg as a bank. PayPal RCS registration number: 118349

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Contents

Chapter 1 Signing Up for Payflow ACH Payment Service . . . . . . . 7

How To Sign Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Retrying Return Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 2 About ACH Payments . . . . . . . . . . . . . . . . . . . . 11

Benefits of ACH Payments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

How Does ACH Work?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Differences from Credit Card Payments . . . . .

Schedule of Submission for Settlement . . . . . . . . . . .

ACH Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Chapter 3 Summary of Authorization Requirements . . . . . . . . . .17

. . . . . . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . 13

Summary of CCD and PPD Authorization Requirements . . . . . . . . . . . . . . . . . . 17

CCD and PPD Debit Authorization . . . . . . . . . . . . .

Format of CCD and PPD Authorization . . . . . . . . . . . . . . . . . . . . . . . . . 17

Maintaining the Authorization Agreement . . . . . . . . . .

CCD and PPD Credit Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Summary of ARC Requirements . . . .

ARC Legal Framework. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

ARC Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

ARC Authorizat

Retention of source document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Formatting Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Summary of POP Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

POP Legal Framework. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

POP Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

POP Authorization R

POP Receipt Requirement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

POP Formatting Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

POP Returns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Summary of RCK Requirements .

RCK Legal Framework. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

RCK Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

ion Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

equirements . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . 20

Payflow ACH Payment Service Guide 3

Contents

RCK Notice Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

RCK: Retention of Item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

RCK Formatting Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Summary of TEL Requirements . . . . .

Legal Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

TEL Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

TEL

Authorization Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

TEL Risk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

TEL Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . . . . . . . . 22

Signing Up for Payflow ACH Payment Service

IMPORTANT: Be sure to read the steps involving account setup even if you are already

enrolled for a Payflow ACH Payment account.

The Payflow ACH Payment Service enables you to process payments through the ACH network, allowing you to request a credit or debit from a customer’s checking or savings account at a low transaction cost. You can use existing depository financial institution relationships to accept ACH payments from customers.

N OTE: Remember that you are responsible for obtaining authorization for an ACH payment

from your customers and for managing customer enrollment, payment actions (for example, making changes to amounts/dates), and payment responses (for example, notifying customers for insufficient funds or other returns).

In This Chapter

z “How To Sign Up” on page 7

z “Retrying Return Payments” on page 10

How To Sign Up

Follow these steps to sign up for Payflow ACH Payment:

Step 1 Contact PayPal

Contact your PayPal Sales Representative at the following URL:

http://www.paypal.com/cgi-bin/webscr?cmd=_merchant-outside

Step 2 Submit an application

Complete and submit a Payflow ACH Payment application. You receive confirmation of approval within two to three weeks.

Step 3 Work with your Account Representative to set your account’s banking

requirements

Upon approval and agreement on Payflow ACH Payment account limits for Credits and Debit/Sales, you work with your Account Representative to agree on banking requirements.

Step 4 Work with your Account Representative to configure your account’s

payment format

Your account can be configured to support either Business-to-Business or Business-to-Consumer payment formats.

Payflow ACH Payment Service Guide 7

Signing Up for Payflow ACH Payment Service

How To Sign Up

N OTE: To support both payment formats, you must register for a separate Payflow ACH

Payment account for each format.

Business-to-Business Payment Format Account

Business-to-Business format accounts support payments for which the target bank account belongs to a business. These Cash Concentration or Disbursement (CCD) payments are authorized in a paper transaction with offline authorization. Businesses can dispute that they authorized a CCD payment for 48 hours. Business-to-Business format is also known as B2B.

Business-to-Consumer Payment Format Account

Business-to-Consumer format accounts support payments for which the target bank account belongs to a consumer. Consumers can dispute that they authorized a payment (resulting in a return) for up to 60 days. Business-to-Consumer format is also known as B2C.

Business-to-Consumer format accounts allow the following payment types:

Paper check payment types.

z ARC: Accounts Receivable Entry — Convert a single check received by US mail or by

drop-box into an electronic Debit/Sale. Because you must obtain the ABA routing number, account number, and check serial number from the check using a check reader device, you can submit ARC payments only using the Payflow Pro SDK and not from PayPal Manager. See “Summary of ARC Requirements” on page 18 for other requirements.

z POP: Point-of-Purchase Entry — Single-entry Debit/Sale for purchase made in person at

the point-of-purchase. Because you must obtain the ABA routing number, account number, and check serial number from the check using a check reader device, you can submit POP payments only using the Payflow Pro SDK and not from PayPal Manager. See “Summary

of POP Requirements” on page 19 for other requirements.

z RCK: Re-Presented Check Entry — Re-present a returned check into an electronic debit.

RCK payments have a payment limit of $2500 and can be retried only once. See “Summary

of RCK Requirements” on page 21 for other requirements.

Electronic check payment types.

z TEL: Telephone-Initiated Entry — Single-entry Debit/Sale with verbal telephone

authorization by the consumer. See “Summary of TEL Requirements” on page 22 for other requirements.

z WEB: Internet-Initiated entry — Single-entry Debit/Sale with authorization by the

consumer over the Internet. Additionally, you can perform referenced credits for the same amount as the original Debit/Sale amount. In accordance with NACHA regulations, you must specify that authorization for payment was received through the Internet. This option is described in Table 5.1, “Manual ACH Payments page fields” on page 33.

Other payment type.

z PPD: Prearranged Payment and Deposit Entry (PPD) payments. Use PPD when the

payment is:

– An independent credit.

8 Payflow ACH Payment Service Guide

Signing Up for Payflow ACH Payment Service

How To Sign Up

– A recurring Debit/Sale payment and authorization is not provided over the Internet. – A Business-to-Consumer Debit/Sale payment and authorization is not provided over the

Internet or over the telephone or it is not a reprocessed check.

Step 5 Work with your Account Representative to configure your account’s

transaction preferences

You can specify the following settings for your Payflow ACH Payment account:

Processing Limits and Posting Days

z ACH Credit processing limit: The aggregate Credit transaction amount to allow for any

single settlement period.

z ACH Credit posting days. The number of days for which PayPal holds the funds. Typically

three days.

z ACH Debit/Sale processing limit. The aggregate Debit/Sale transaction amount to allow

for any single settlement period.

z ACH Debit/Sale posting days. The number of days for which PayPal holds the funds.

Typically three days.

ACH Transaction Settings

These settings enable you to configure transaction limits that enhance your Payflow ACH Payment account’s security. (These settings are separate from your credit card transaction settings.)

z Maximum Amount for ACH debits. (Default setting: unlimited) Specify the maximum

amount to allow per single payment.

z Maximum Amount for ACH credits. (Default setting: unlimited) Specify the maximum

amount to allow for credit payments. Specify 0 (zero) to disable credit payments for your Payflow ACH Payment account.

z Allow non-reference ACH credits. (Default setting: Yes) You can specify whether to

require that credits must reference a previous Debit/Sale payment. Specify No to permit ACH credits only against previous payments. Specify Yes to allow any credit payment to be processed.

If you specify Yes for this option, then you cannot specify No for the Credits that may exceed the original payment amount option.

z Allow ACH credit amount to be greater than original amount. (Default setting: Yes) If you

specified that you do not allow non-referenced credits, you can specify whether credits can exceed their original amount. Specify No to require that the credit amount may not exceed the original payment amount. Specify Yes to allow any credit amount up to the limit established for the Payflow ACH Payment account.

If you specify No for this option, then you cannot specify Yes for the Allow Non-reference ACH Credits option.

Payflow ACH Payment Service Guide 9

Signing Up for Payflow ACH Payment Service

Retrying Return Payments

To help you manage returns, specify whether you want PayPal to retry payments that result in either of the following return types:

z Insufficient funds, Result code R01. The available and/or cash reserve balance is not

sufficient to cover the dollar value of the debit entry.

z Uncollected funds, Result code R09. Sufficient book or ledger balance exists to satisfy

the dollar value of the transaction, but the dollar value of transactions in the process of collection (uncollected checks) brings the available and/or cash reserve balance below the dollar value of the debit entry.

Specify 0 to disallow retries. Specify 1 to enable PayPal to retry the payment once. Specify 2 to enable PayPal to retry the payment up to two times.

N OTE: Credit payments are never retried.

For RCK payments, one retry maximum is performed when the retry setting is 1 or 2.

You also specify the retry interval (between 1 and 7 banking days) between receiving NSF returns and retrying the payment.

Step 6 Work with your Account Representative to set your account’s service

levels

PayPal offers a variety of service agreements to suit your business requirements.

Step 7 Sign a Payflow ACH Payment Services agreement

Once you agree on banking requirements, Payflow ACH Payment account configuration, and service levels, you sign your Payflow ACH Payment Services agreement. You can now begin to use your Payflow ACH Payment account to collect payments.

10 Payflow ACH Payment Service Guide

About ACH Payments

The Payflow ACH Payment Service enables you to electronically collect payments from your customers for either single-entry or recurring payments by directly debiting your customers’ checking or savings accounts.

The most common uses of ACH are online bill payment, mortgage and loan repayment and direct deposit of payroll. ACH payment is an efficient and cost-reducing alternative to paper checks and credit cards.

On the Internet, ACH is primarily used for person-to-person (P2P), business-to-customer (B2C), and business-to-business (B2B) payments.

This chapter provides an overview of how the ACH payment system works.

In This Chapter

z “Benefits of ACH Payments” on page 11

z “How Does ACH Work?” on page 11

z “ACH Terminology” on page 14

Benefits of ACH Payments

z By providing ACH service, you provide your customers with an alternative to credit cards

or checks.

z The ACH network provides lower-cost payment than either checks or credit cards.

z ACH payments are faster than checks.

How Does ACH Work?

ACH payments are electronic payments that are created when the customer gives an originating institution, corporation, or other customer (Originator) authorization to debit directly the customer’s checking or savings account for the purpose of bill payment.

Customers who choose ACH payment must first authorize you to debit their bank account for the amount due. Authorization must conform to the requirements of the ACH Operating Rules and must be either written and signed or electronically displayed. See

Chapter 3, “Summary of Authorization Requirements,” for details.

Today, Payflow ACH Payment supports the following payment types:

z Electronic Check: TEL and WEB payments

z Check Conversion: POP, ARC, and RCK payments

www.nacha.org and

Payflow ACH Payment Service Guide 11

About ACH Payments

How Does ACH Work?

The following steps occur for an ACH payment:

Payflow ACH Payment performs the payment in two parts. In this example, a Debit/Sale payment, the Payflow ACH Payment service first moves the money from your customer's bank account and then moves the money to your bank account.

1. A customer visits the biller’s Web site. After customer authentication (user name and

2. The customer reviews the bill. When the customer schedules a payment, your website

3. PayPal prepares the ACH payment information and delivers it for ACH submission to the

4. The ODFI processes the ACH payment information and electronically delivers the

password), the biller’s Web server presents the billing information.

collects the payment information and, using Payflow Pro, securely sends it to PayPal for processing on the date specified by the customer.

originating depository financial institution (ODFI) by electronic transmission over a secure connection. The ACH payments are submitted to the ODFI on the customer-specified payment date.

information to the ACH network operator (Federal Reserve). The ACH network operator electronically distributes the ACH items to the customer’s bank (RDFI).

5. The Federal Reserve credits the ODFI’s bank account on settlement day for the value of all ACH debits deposited, and debits the RDFI’s bank account for the value of ACH items received.

6. PayPal then initiates a secondary transaction to move the money into your (biller’s) bank account.

7. The customer’s periodic bank statements reflect ACH payments.

8. Merchants are notified of ACH payments on their bank statements. Merchants use PayPal

Manager to view status and reports on previously submitted payments.

9. If a customer debit results in a return for insufficient funds, closed bank account, or other error condition, then PayPal debits your bank account for the amount of the return. Merchants use PayPal Manager to view return detail information.

Differences from Credit Card Payments

Unlike the credit card network, the ACH network is unable to provide real time authorization of funds. The Payflow ACH Payment service therefore responds initially to an ACH payment by checking the format and other specific ACH information and returning an approved result. The status of a payment changes during the lifecycle of the payment and occurs when PayPal settles the payment with the ODFI and again if either a Return or a Notification of Change is received.

12 Payflow ACH Payment Service Guide

Schedule of Submission for Settlement

Because the ACH network operates only on banking days (not on banking holidays), PayPal settles at 7 p.m. the night before each banking day: Sunday, Monday, Tuesday, Wednesday, and Thursday at 7 p.m.

Payments submitted Thursday after 7 p.m. are not sent for settlement until Sunday at 7 p.m. If Monday is a banking holiday, then payments are sent for settlement on Monday at 7 p.m.

If a payment is unsuccessful (for reasons such as a bad bank account number, insufficient funds, a dispute, and so on), PayPal gets a return from the ACH network—usually within 2-4 business days of payment submission.

For Business-to-Business transactions, a business has two days to dispute a charge. For Business-to-Consumer, the consumer can dispute a charge up to 60 days after the payment was processed. Disputes are resolved through returns.

About ACH Payments

How Does ACH Work?

Payflow ACH Payment Service Guide 13

About ACH Payments

ACH Terminology

TABLE 2.1 ACH terminology

ACH Operator An ACH Operator is a central clearing facility that provides distribution and

settlement of electronic payments. ACH Operators clear debits and credits electronically, rather than through the physical movement of checks. Currently there are four ACH Operators: the Federal Reserve System, which clears approximately 80% of all ACH payments, Visanet ACH, New York ACH, and American ACH.

All disbursements occur through the operator

ACH Receiver ACH receivers are customers, employees, and other businesses that have authorized

electronic payments by Direct Deposit, Direct Payment, or Financial EDI to be applied against their depository bank accounts.

ARC Accounts Receivable Entry — Convert a single check received by US mail or by

drop-box into an electronic Debit/Sale. Because you must obtain the ABA routing number, account number, and check serial number from the check using a check reader, you can submit ARC payments only from Payflow Pro and not from PayPal Manager. See “Summary of ARC Requirements” on page 18 for other requirements.

Automated Clearing House Network (ACH)

Banking Day Days upon which banking institutions are officially open for business. Typically

CCD Cash Concentration or Disbursement payment. The payment method supported by

Credit A Credit payment transfers funds from your (the merchant’s) bank account into the

Debit/Sale A Debit/Sale payment transfers funds from the customer’s bank account into your

Demand Deposit Account (DDA)

Depository Account See Demand Deposit Account.

The ACH Network is a nationwide, wholesale electronic payment and collection system used by hundreds of thousands businesses and financial institutions. The ACH Network transfers payments and related data through computer and high-speed communications technology.

Monday through Friday, excluding holidays.

Business-to-Business format accounts. CCD can be either a credit or debit transfer where funds are either distributed or

consolidated between corporate entities. A CCD payment can be either standalone or recurring.

customer’s bank account. A Credit requires the Original Payment ID of an earlier Debit/Sale payment, and the submitted Amount must be empty or the exact amount of the original Debit/Sale payment.

Credit payments are not retried.

(the merchant’s) bank account.

Generic term for Checking or Savings bank account.

EDI Computer-to-computer transmission of a payment and related information in a

standard format.

14 Payflow ACH Payment Service Guide

About ACH Payments

ACH Terminology

ABLE 2.1 ACH terminology

Inquiry The Inquiry function returns the consumer-side result. You can run an Inquiry against

a Debit, Credit, or Void payment type. You can look up the information either by submitting a PNREF in the ORIGID field or by submitting the CUSTREF with the value that you created while submitting the payment.

NACHA National ACH Association. Rule-making standards body for the ACH Network and

other payments systems. See www.nacha.org

for details.

Notification of Change (NOC)

Originating Depository Financial Institution (ODFI)

Originator The ACH Originator is a company or other business entity that creates entries for

POP Point-of-Purchase Entry — Single-entry Debit/Sale for purchase made in person at

PPD Prearranged Payment and Deposit Entry. One of the SEC payment types supported by

Prenote,

Prenotification Prenote refers to a Prenotification payment (with no monetary amount transferred)

Response from an ODFI indicating that bank account information has changed and should be updated in merchant records.

ODFI is a financial institution that initiates and warrants electronic payments through the ACH network on behalf of its customers.

PayPal connects to an ODFI to implement ACH service.

introduction into the ACH network; for example, a billing company produces debit entries from customers’ financial institution bank accounts who have authorized direct payment for products and services.

PayPal. PPD payments perform business-to-customer transfers. Common applications: Direct

deposit, a credit transfer into a customer’s bank account at the RDFI. Pre authorized bill payment is a debit application in which the customer grants authority to initiate periodic charges to the customer’s bank account.

that you can use to verify bank account validity. Receiving banks (RDFIs) are not required to respond to a Prenotification payment. Prenotifications are not settleable payments, however they can be voided.

RCK Re-Presented Check Entry — Re-present a returned check into an electronic debit.

RCK payments have a payment limit of $2500 and can be retried only once. See

“Summary of RCK Requirements” on page 21 for other requirements.

Receiving Depository Financial Institution (RDFI)

Retry Interval The time interval (between 1 and 7 banking days) between receiving an NSF return

Return Payment that is returned due to reasons like Non-sufficient Funds (NSF). Returns are

Payflow ACH Payment Service Guide 15

An RDFI is a financial institution that provides depository bank account services to customers, employees, and businesses and accepts electronic debits and credits to and from those bank accounts.

and retrying the payment. You specify this value when configuring your Payflow ACH Payment Service account.

initiated by the RDFI.

About ACH Payments

ACH Terminology

ABLE 2.1 ACH terminology

SEC Code Standard Entry Class code. Three-letter code that uniquely identifies the type of ACH

payment (for example, TEL).

TEL Telephone-Initiated Entry — Single-entry Debit/Sale with verbal telephone

authorization by the consumer. See “Summary of TEL Requirements” on page 22 for other requirements.

Payflow ACH Payment Service

Voi d A Void payment cancels a Debit/Sale payment. A Void payment requires the Original

WEB payment A class of Business-to-Business payment for which you obtained customer

PayPal is a “third party processor,” originating ACH payments on behalf of the biller.

Payment ID of an earlier Debit/Sale payment. You can Void any payment in status P02 or P04. (P02 is the state of a transaction waiting to settle the first time. P04 is the state of a retried transaction waiting to be settled.)

You cannot void a Void payment.

authorization over the Internet.

16 Payflow ACH Payment Service Guide

Summary of Authorization

Requirements

Before submitting an ACH payment, you must first obtain authorization from the customer to debit their bank account for the amount due.

The following summary of authorization and other requirements is abstracted from ACH Compliance Manual: How to Comply with ACH-Related Rules and Regulations, copyrighted 2003 by NACHA, and available from NACHA at

The purpose of this chapter is not to replace your research into NACHA regulations, but to provide a basis of understanding.

Summary of CCD and PPD Authorization Requirements

Before you submit an ACH Payment to PayPal, you are required to receive full authorization from the customer for the payment.

www.nacha.org.

CCD and PPD Debit Authorization

For CCD or PPD payments, the requirements of NACHA are in line with the Regulation E requirements of the Federal Reserve Board. You should be aware, however, that NACHA’s rules apply to authorizations for both one-off and recurring transactions, while Regulation E covers only authorizations for recurring transactions.

When obtaining authorization for payment, include the following key items:

z A payment cannot be revoked by the customer unless you (the merchant) have first been

notified.

z Specify the manner in which a customer can revoke payment.

Format of CCD and PPD Authorization

z Authorization for the transaction either can be in writing or can be displayed electronically.

z The customer needs to sign the authorization either physically or digitally. Regulation E

provides information on the requirements for authorization with digital signature.

z The Authorization must contain evidence of the customer’s identity.

z You must provide the customer a copy of the authorization (either electronic or hardcopy).

Payflow ACH Payment Service Guide 17

Summary of Authorization Requirements

Summary of ARC Requirements

Maintaining the Authorization Agreement

You must retain the authorization for a period of two years following the termination or revocation of the agreement.

CCD and PPD Credit Authorizations

You need not request an authorization for a credit.

Summary of ARC Requirements

The ARC Standard Entry Classification (SEC) allows for a single entry ACH debit transaction to convert a consumer check received via the US mail or at a drop box location for the payment of goods and services.

ARC Legal Framework

The ARC entry is subject to NACHA operating rules, the Electronic Funds Transfer Act and Regulation E. You are required to use a reader device to capture the MICR line (routing number, account number and check serial number of the source document and key in the amount.

ARC Eligibility

An item must comply to the following, if the item is to be eligible as an ARC entry:

The check has been received through the US mail or drop box location.

ARC Authorization Requirements

You are to have provided notice to the customer that on receipt of the check, the check will be used as a source document for an ACH debit transaction.

Retention of source document

You must retain an image, microfilm or other copy of the front and back of the source document for a period of two years from the Settlement date of the entry.

Formatting Requirements

The following format requirements are required to process ARC entries:

18 Payflow ACH Payment Service Guide

z The original payee name is to appear in the Company Name Field of the Company/Batch

header.

z Check serial number is placed in the Check Serial Number field.

z Individual name is optional for the Individual Name Field, but if the field is used, the field

can only be used to either:

z The consumer’s name or; A reference number, identification number or code that you use

to identify a particular transaction. A generic description is not acceptable.

Summary of POP Requirements

The POP (point of purchase) entry format will allow an integration with a point of purchase or swipe terminal, providing an alternative to accepting consumers' checks as a method of payment.

The POP SEC allows for a single entry ACH debit transaction for in-person purchases made at the point of purchase. A source document is required for written authorization and account information at the point of purchase.

Summary of Authorization Requirements

Summary of POP Requirements

The consumer presents a check or share draft that has not been previously voided or negotiated. You use a check reading device to capture the MICR information from the check. The amount is keyed in. The source document is returned to the customer voided.

POP Legal Framework

The POP entry is subject to NACHA operating rules, the Electronic Funds Transfer Act and Regulation E. The POP entry is considered to be an ACH transaction throughout the processing of the payment, and does not need to be abide by Check law or the Uniform Commercial Code.

POP Eligibility

An item must comply to the following, if the item is to be eligible as an POP entry:

z The check or source document has not been previously negotiated.

z The check or share draft has not been previously voided.

z The check or share draft contains a pre-printed serial number.

z The check or share draft is drawn only a consumer account.

z The check or share draft is not a corporate check, third party check, credit card check,

money order or travelers check.

Payflow ACH Payment Service Guide 19

Summary of Authorization Requirements

Summary of POP Requirements

POP Authorization Requirements

The merchant must obtain authorization of the payment through compliance with NACHA guidelines and a copy is to be provided to the customer. The authorization is required:

z To be in writing, signed or similarly authenticated by the Merchant.

z To be identifiable as an ACH debit authorization.

z To clearly state the terms.

z To state that the check will not be processed.

The method to revoke authorization does not need to be included.

As the customer can not revoke authorizations, R07 codes can not be received for POP payments

POP Receipt Requirement

The merchant must provide a receipt that contains the following information:

z The Merchant's Name.

z The Merchant's telephone number.

z The date of the transaction.

z The transaction amount.

z The source document check serial number.

z Some unique number that identifies the location of the transaction.

z Terminal City.

z Terminal State.

POP Formatting Requirements

The following format requirements apply to an POP transaction:

z Individual name is optional. If used then it can include the consumer’s name or a reference

number.

z As the individual name is optionally, an RDFI cannot return a point of purchase entry using

the return codes R03 and R17.

z Check serial number is to be placed in the check serial number field of the POP entry. An

RDFI is required to print the check serial number on the consumer's bank statement.

z A 4-character number or abbreviation is to be used to indicate the Terminal City field and

will be passed in the Terminal City Field. An RDFI is required to print the terminal City on the consumer's bank statement.

z A 2-character abbreviation for the state in which the electronic terminal is located will be

passed in the Terminal State field. An RDFI is required to print the terminal state on the consumer's bank statement.

20 Payflow ACH Payment Service Guide

POP Returns

R03, R17, and R07 are not applicable return codes for a POP transaction. A merchant will need to develop procedures to handle POP returns, as the consumer’s name has not been captured.

Returns for NSF can be retried up to two more times.

Summary of RCK Requirements

The RCK (Re-Presented Check Entry) format is used to represent a returned check, through the generation of a single entry ACH debit. The RCK SEC allows for a single entry ACH debit transaction to re-present a paper check after the paper check has been returned for either insufficient or uncollected funds.

RCK Legal Framework

Summary of Authorization Requirements

Summary of RCK Requirements

The RCK entry is subject to NACHA operating rules, the Uniform Commercial Code and Federal Reserve Regulation CC. The RCK entry is not subject to Electronic Funds Transfer Act or Regulation E.

RCK Eligibility

An item must comply to the following, if the item is to be eligible as an RCK entry:

z Be an item within the meaning of the Revised Article 4 of the Uniform Commercial Code.

z Be a negotiable demand draft drawn on or payable through or at a participating DFI. This

does not include a Federal Reserve Bank or a Federal Home Loan Bank.

z Contains a pre-printed serial number.

z Be in an amount up to and including $2,500.

z To enforce the amount limit a decline error message will be returned to the merchant if the

amount is exceeded. The error message will read, “RCK limit has been exceeded.”

z Indicate on the document that the item has been returned for insufficient or uncollected

funds.

z Be dated less than 180 days from the date the entry is transmitted to the RDFI.

z Be drawn on a consumer account.

z The item must have been presented no more than twice in paper form; as well as no more

than once in paper form if an RCK entry is to be retried once. No more than one retry is allowed.

z For NSF Retry logic, RCK transactions can only be retried once.

z Only the face amount of the item can be submitted.

Payflow ACH Payment Service Guide 21

Summary of Authorization Requirements

Summary of TEL Requirements

RCK Notice Requirements

The merchant must provide notice to the check writer prior to resubmitting via ACH, of the intention to submit electronically. The notice must clearly state the terms of the Re-presented Check Entry policy.

RCK: Retention of Item

The merchant must retain a copy of the front and back of the item for seven years from the settlement date of the RCK entry. If the check has finally been paid, this must be indicated on the copy.

60 day return policy applies to RCK.

RCK Formatting Requirements

The following format requirements apply to an RCK transaction:

z “REDEPCHECK” appears in the Company Entry Description Field of the Company/Batch

Header Record.

z Original payee on the face of the check appears within the Company Name Field of the

Company/Batch Header Record.

z Check serial number of the check is placed within the check serial number field of the

entry.

Summary of TEL Requirements

The TEL (Telephone-Initiated Entry) format is used for a single entry debit transaction, when an oral authorization is recorded for an ACH debit.

Legal Framework

TEL entries are subject to the requirements of NACHA and the Electronic Fund Transfer Act.

TEL Eligibility

TEL entries are used for a single ACH debit where an oral authorization has been received from the consumer via a telephone. A TEL entry should not be used where a standing authorization is in place, although the purchase may be transacted via the telephone. A TEL entry should only be used when the payment meets the following requirements:

z There is an existing relationship between the Merchant and the customer.

z There is not an existing relationship between the Merchant and the customer, but the

customer initiated the telephone call.

22 Payflow ACH Payment Service Guide

z A relationship is defined as either there being a written agreement in place or the customer

has purchased goods or services from the Merchant in the last two years.

TEL Authorization Requirements

The authorization does not have to be provided to the consumer in writing, however as the authorization is received orally, the merchant must tape record the authorization, or have, at an earlier date provided written notice that is followed up with an oral authorization. The following information must be included in the authorization:

z The date on or after which the consumer's account will be debited;

z The amount;

z The customer's name;

z A telephone number that is available to the customer and answered during normal business

hours;

z The date of the customer's oral authorization;

z A statement by the merchant that the authorization obtained will be used to originate an

ACH debit.

Summary of Authorization Requirements

ACH Payment Flow

PayPal breaks each debit or credit payment into two parts—one with the customer/target bank account, and one with your bank account.

To help manage returns, a three-business-day delay is typically used between the parts of the payment. You and PayPal agree to this period when setting up your Payflow ACH Payment account.

For example, if you submit a Debit/Sale payment against a customer’s bank account, PayPal submits an ACH payment to debit the customer’s bank account at the first available opportunity. Three business days later, if the payment is not returned, PayPal submits a payment to credit your bank account. For a credit, conversely, PayPal debits your bank account, waits the period specified in your Payflow ACH Payment account agreement (typically three business days), and then credits the customer’s bank account.

If a Debit/Sale is returned during the holding period, your bank account is not credited. If the Debit/Sale is returned after the holding period, PayPal initially credits your bank account and then debits it when the return is received. For returned credits, PayPal initially debits your bank account and then credits your bank account when the return is received.

Payment Batch Settlement Time

Because the ACH network operates only on banking days (not on banking holidays), PayPal settles at 7 p.m. the night before each banking day: Sunday, Monday, Tuesday, Wednesday, and Thursday at 7 p.m.

Payments submitted Thursday after 7 p.m. are not sent for settlement until Sunday at 7 p.m.

Payflow ACH Payment Service Guide 25

How Payflow ACH Payment Works

Timetable for a Typical ACH Payment

This section presents several example timetables.

Example of a Successful Business-to-Business Debit/Sale Payment

This timetable describes a typical successful Business-to-Business sale/debit payment, in which a customer pays a company with an ACH payment, and the Payflow ACH Payment account is configured for three posting days.

Day 1

The customer initiates payment and you submit a payment to PayPal.

PayPal validates the payment format and initiates the customer side of the payment. Payments are batched at 7 PM for each day that is prior to a banking day (normally Sunday through Thursday). See “Payment Batch Settlement Time” on page 25.

Day 2

The ODFI submits the payment to the ACH Network operator (Federal Reserve). The customer bank account is debited. This is the first day of the three posting days.

Day 3

This is a wait day.

Day 4

This is the third day of the three posting days. PayPal initiates the merchant side of the payment. Payments are batched at the end of each day prior to a banking day and at 7 p.m (normally Sunday through Thursday).

Day 5

The ODFI submits the payment to the ACH Network operator (Federal Reserve). your bank account is credited.

Example of a Business-to-Business Sale/Debit Payment With a Customer

Return Within Three Posting Days

This timetable describes a Business-to-Business sale/debit payment, in which a customer pays a company with an ACH payment, and the Payflow ACH Payment account is configured for three posting days. The ODFI generates a customer side return (i.e payment is reversed) within 48 hours.

Day 1

The customer initiates payment and you submit a payment to PayPal.

PayPal validates the payment format initiates the customer side of the payment. Payments are batched at the end of each day prior to a banking day and at 7 p.m (normally Sunday through Thursday).

26 Payflow ACH Payment Service Guide

How Payflow ACH Payment Works

Timetable for a Typical ACH Payment

Day 2

The ODFI submits the payment to the ACH Network operator (Federal Reserve). The customer bank account is debited. This is the first day of the three posting days.

Day 3

PayPal receives a return for the customer debit from ODFI. Returns occur for a number of reasons. See “NACHA Return Status Codes” on page 50. Assume that this return is not retried. The payment status shows the return code indicating the failure. Since the merchant side of the payment is not settled, the payment is voided and is not settled.

Example of a Business-to-Consumer Sale/Debit Payment With a Customer

Return After Three Posting Days

This timetable describes a Business-to-Business Sale/debit payment, in which a customer pays a company with an ACH payment and the Payflow ACH Payment account is configured for three posting days. The ODFI generates a consumer-side return (payment is reversed) after 7 days.

Day 1

The customer initiates payment and you submit a payment to PayPal. PayPal validates the payment format initiates the customer side of the payment. Payments are batched at the end of each day prior to a banking day and at 7 PM (normally Sunday through Thursday). See

“Payment Batch Settlement Time” on page 25.

Day 2

The ODFI submits the payment to the ACH Network operator (Federal Reserve). The customer bank account is debited. This is the first day of the three posting days.

Day 3

This is a wait day.

Day 4

This is the third day of the three posting days. PayPal initiates the merchant side of the payment. The payment is batched at the end of each banking day at 7 p.m. See “Payment

Batch Settlement Time” on page 25.

Day 5

The ODFI submits the payment to the ACH Network operator (Federal Reserve). your bank account is credited.

Day 6 (this could be within 60 days from Day 1)

PayPal receives a return for the customer debit from ODFI. Returns occur for a number of reasons. See “NACHA Return Status Codes” on page 50. Assume that this return is not retried. The payment status shows the return code indicating the failure. Since the merchant side of the payment has settled, PayPal initiates an offset payment to debit your bank account to reverse the payment.

Payflow ACH Payment Service Guide 27

How Payflow ACH Payment Works

Timetable for a Typical ACH Payment

Day 7

The ODFI submits the payment to the ACH Network operator (Federal Reserve). your bank account is debited for the returned customer payment.

Example of a Successful Business-to-Consumer Credit Payment

This timetable describes a typical successful Business-to-Business credit payment, in which a merchant credits the customer bank account for returned goods or a company depositing payroll deposit into employee bank account with an ACH payment, and the Payflow ACH Payment account is configured for three posting days.

Day 1

You send the payment to PayPal. PayPal validates the payment format, logs the payment and initiates merchant side of the payment to debit your bank account. Payments are batched at the end of each day prior to a banking day and at 7 p.m (normally Sunday through Thursday).

Day 2

The ODFI submits the payment to the ACH Network operator (Federal Reserve). Your bank account is debited. This is the first day of the three posting days before depositing into customer bank account.

Day 3

This is a wait day.

Day 4

This is the third day of the three posting days. PayPal initiates the customer side of the payment. The payment is batched at the end of each banking day at 7 p.m.

Day 5

The ODFI submits the payment to the ACH Network operator (Federal Reserve). The customer bank account is credited.

Example of a Business-to-Consumer Credit Payment With a Customer Side

Return

Day 1

28 Payflow ACH Payment Service Guide

How Payflow ACH Payment Works

ACH Payment Types

Day 2

The ODFI submits the payment to the ACH Network operator (Federal Reserve). Your bank account is debited. This is the first day of the three posting days before depositing into customer bank account.

Day 3

This is a wait day.

Day 4

This is the third day of the three posting days. PayPal initiates the customer side of the payment. The payment is batched at the end of each banking day at 7 p.m. See “Payment

Batch Settlement Time” on page 25.

Day 5

The ODFI submits the payment to the ACH Network operator (Federal Reserve). The customer bank account is credited.

Day 6

PayPal receives a return for the customer debit from ODFI. Returns occur for a number of reasons. See “NACHA Return Status Codes” on page 50. Since the merchant side of the payment has settled, PayPal initiates an offset payment to credit your bank account.

Day 7

The ODFI submits the payment to the ACH Network operator (Federal Reserve). Your bank account is credited.

ACH Payment Types

Payments are collected daily until the merchant-specified settlement time is reached, at which time all payments are submitted to the ODFI for settlement.

Debit/Sale

A Debit/Sale payment transfers funds from the customer’s bank account into your (the merchant’s) bank account.

Credit

A Credit payment transfers funds from your bank account into the customer’s bank account. A Credit payment requires the Original Payment ID of an earlier Debit/Sale payment, and the submitted Amount must be empty or the exact amount of the original Debit/Sale payment.

Inquiry

The Inquiry function returns the consumer-side result. You can run an Inquiry against a Debit, Credit, or Void payment type. You can look up the information either by submitting a PNREF in the ORIGID field or by submitting the CUSTREF with the value that you created while submitting the payment.

Payflow ACH Payment Service Guide 29

How Payflow ACH Payment Works

Retrying Returned Payments

Void

A Void payment cancels a Debit/Sale payment. A Void payment requires the Original Payment ID of an earlier Debit/Sale payment. You can Void any unsettled payment (status P02 or P04). You cannot void a Void request.

Prenote

Prenote refers to a Prenotification payment that you can use to verify bank account validity. Prenotification payments do not transfer any funds. Receiving banks (RDFIs) are not required to respond to a Prenotification payment. Prenotifications are not settleable payments, however they can be voided.

Tracking Payment Status

Payflow Pro and Payflow Link accounts can view the status of a payment (submitted, returned, and so on) on PayPal Manager return reports. Payflow Pro accounts can also view the status using the STATUS value returned to an Inquiry payment. The status of a payment does not change more than once a day, so more frequent inquiries are unnecessary.

When PayPal initially receives the payment, assuming the payment is formatted correctly, the status is set to P02. When the customer part of the payment is submitted to the ACH network, the status changes to P03 (for a credit, this can take several days). If the payment is returned, the status changes to an R code, with the number indicating the reason for the return.

Payment status is described fully in “ACH Status Codes” on page 49.

Retrying Returned Payments

A return is a payment that has been returned to the ODFI by the RDFI or by the ACH Operator. Returns occur for a number of reasons. See “NACHA Return Status Codes” on

page 50. The Status Code of a payment reflects the return status, and appears on the PayPal

Manager Payment Detail page (described on page 48).

While setting up your Payflow ACH Payment account, you specified one of the following configurations for retries:

z Disable retries for NSF payments (the default setting for Payflow ACH Payment accounts).

z Enable retries for NSF payments, with a maximum of two retries.

If you enabled retries, then you also specified a retry interval of one to seven banking days.

N OTE: For RCK format payments, one retry maximum is performed regardless of this

setting.

30 Payflow ACH Payment Service Guide

Payment Cycle With Retries Disabled

Upon submission for settlement, the payment status is P02. After submission of settlement files the status changes to P03. When an NSF return happens on the consumer bank account, the status changes to R01. The payment now ends and your bank account is not credited.

Payment Cycle With Retries Enabled

If NSF retries are enabled for your Payflow ACH Payment account, then when a debit entry on the consumer side is returned due to NSF, the payment is retried up to a maximum of two times, as summarized in Table 4. 1.

TABLE 4.1 Retry Cycle

How Payflow ACH Payment Works

Notifications of Change

Description of Activities and Status

Until the first retry, the status of the payment is P04. P04 0, changing

Upon submission for settlement, status changes to P03. If there are no returns, then, after the configured number of posting days from the date of resubmission, you are credited.

If there is once again a return due to NSF, then the payment is retried for a second time. The status changes to P04.

Upon submission for settlement, the status changes to P03. If there are no returns, then, after the configured number of posting days from the date of resubmission, you are credited.

If there is once again a return due to NSF, then the payment fails and status changes to R01.

Notifications of Change

The ACH network provides Notifications of Change (NOCs)—notification that something about a bank account has changed. For example, if you submit a payment for which the name on the bank account has changed, then PayPal receives a NOC that lists the corrected information. NOC codes are described in “ACH NOC Codes” on page 52.

Status Code

P03 1

P04 2

P03 2

R01 2

NSF Retries

to 1

As part of your Payflow ACH Payment service, PayPal corrects subsequent payments for the affected bank account using the updated information from the NOC. This means that even if you submit a new payment using the old information, PayPal submits the payment using the updated information.

See PayPal Manager online help for a description of the Notifications of Change report.

Payflow ACH Payment Service Guide 31

How Payflow ACH Payment Works

Notifications of Change

32 Payflow ACH Payment Service Guide

Using PayPal Manager to Perform

ACH Payments

This chapter provides instructions for submitting a single ACH payment using PayPal Manager.

For details on using PayPal Manager, see PayPal Manager online help.

For instructions on submitting ACH payments using the Payflow Pro SDK, see Chapter 6,

“Using the Payflow Pro SDK to Perform ACH Payments.”

IMPORTANT: You must comply with NACHA rules regarding how you obtain permission

from the bank account holder to submit an ACH payment. See Chapter 3,

“Summary of Authorization Requirements.”

Submitting a Single ACH Payment

Follow these instructions to submit a single ACH payment using PayPal Manager:

1. From the Perform Transactions page, click Single Transaction. The Perform Transaction -

- Step 1 page opens.

2. Select ACH for Tender Type.

3. Select the Transaction Type and the Transaction Mode (Test or Live). Then click Submit.

4. In the Perform Transaction -- Step 2 page that opens, fill in the fields described in Tab l e 5. 1 and click Submit.

TABLE 5.1 Manual ACH Payments page fields

Field Description

Payment Type Debit/Sale, Credit, Void , or Prenote.

Original Payment IDIdentifies the payment to be voided. This value is required only for Vo id

payments or WEB Credits. The value is optional for CCD Credits. For WEB Credits, the credit amount must be exactly the same as the original

Debit/Sale.

First Name Bank account holder’s first name. You can search upon this text. This text

appears in the ACH Settlement report described in PayPal Manager online help.

Routing (ABA) Number

American Banker’s Association routing or transit number of the customer’s bank

Payflow ACH Payment Service Guide 33

Using PayPal Manager to Perform ACH Payments

Submitting a Single ACH Payment

ABLE 5.1 Manual ACH Payments page fields(Continued)

Field Description

Bank Account Number

Bank Account Type Account type: Savings Account or Checking Account.

Amount US dollar amount of the ACH payment.

Customer Reference Number

Comment 1 Comment 2

Descriptor Description (up to 80 characters) of the goods or services being purchased.

Auth Source This field appears only for B2C format Payflow ACH Payment accounts.

Savings or checking account number.

Specify the exact amount to the cent using a decimal point—use 34.00, not 34. Do not include comma separators—use 1199.95, not 1,199.95.

Payment identifier that you, the merchant, provide. You can search for payments in PayPal Manager using this value. Up to 12 characters.

Optional text that you can provide for reporting/auditing. You can search upon this text. This text appears in the ACH Settlement report.

This text appears on the customer’s bank account statement. Required only for B2B format Payflow ACH Payment accounts. Optional for

B2C WEB payments.

Re-presented Check Entry (RCK): See “RCK Notice Requirements” on

page 22.

Telephone (TEL) indicates verbal customer authorization over the telephone. See “TEL Authorization Requirements” on page 23.

Over the Internet (WEB) indicates customer authorization over the Internet.

N OTE: If you specify Over the Internet for a Credit payment, then you must

provide the Original Payment ID of an earlier Debit/Sale payment, and the Amount must be empty or the exact amount of the original Debit/Sale payment.

Other (PPD) indicates another approved authorization method. See the online help for guidance.

Mode Specify Live or Test payments.

Billing Information

Company Name Account holder’s company name.

Bill Address Street address for the account (number and street name).

Bill City City of account holder’s address.

Bill State State of account holder’s address.

Bill Zip Code Account holder’s 5- to 9-digit ZIP code. Do not use spaces, dashes, or non-

numeric characters.

Bill Email Account holder’s e-mail address.

34 Payflow ACH Payment Service Guide

Using PayPal Manager to Perform ACH Payments

Submitting a Single ACH Payment

ABLE 5.1 Manual ACH Payments page fields(Continued)

Field Description

Shipping Information (Fill in this section only if the shipping information differs from the billing information.)

Ship First Name First Name for shipment.

Ship Last Name Last Name for shipment.

Ship Address Street address (number and street name) for shipment.

Ship City City for shipment.

Ship State State for shipment.

Ship Zip Code ZIP Code for shipment.

5. PayPal validates the payment and returns a successful response upon successful validation. If there is an error in any of the payment fields, PayPal returns an error code with appropriate error text. See Chapter 8, “Responses to ACH Payment Requests,” for the list of Result Codes.

Successful payments return Status Code P02 and are sent for settlement at 7 p.m. on the next available day.

Payflow ACH Payment Service Guide 35

Using PayPal Manager to Perform ACH Payments

Submitting a Single ACH Payment

36 Payflow ACH Payment Service Guide

Using the Payflow Pro SDK to Perform ACH Payments

This chapter describes the process of performing ACH payments using the Payflow Pro SDK. For complete information on using the SDK and on payment request syntax, see Payflow Pro Developer’s Guide.

Response values are described in Chapter 8, “Responses to ACH Payment Requests.”

Information on testing payment appears in Chapter 7, “Testing ACH Payments Using the

Payflow SDK.”

IMPORTANT: You must comply with NACHA rules regarding how you obtain permission

from the bank account holder to submit an ACH payment. See Chapter 3,

“Summary of Authorization Requirements.”

In This Chapter

z “Payflow ACH Payment Server” on page 37

z “ACH Payment Parameters” on page 37

z “Example ACH Payments” on page 39

z “Logging Payment Information” on page 42

Payflow ACH Payment Server

Submit ACH payment requests to the ACH servers at payflowpro.paypal.com

ACH Payment Parameters

Use the parameters listed in Tab le 6. 1 to perform ACH payment activities. Required and optional parameters are noted.

N OTE: Payflow Pro Developer’s Guide provides a list of parameters that you can pass for

reporting purposes.

TABLE 6.1 ACH payment parameters

Parameter Description Required? Type Length

ABA Target Bank's transit ABA routing number Yes Numeric 9

ACCT Customer’s bank account number Yes Numeric 17

Payflow ACH Payment Service Guide 37

Using the Payflow Pro SDK to Perform ACH Payments

ACH Payment Parameters

ABLE 6.1 ACH payment parameters (Continued)

Parameter Description Required? Type Length

ACCTTYPE Customer's bank account type: Savings (S) or

Checking (C).

AMT Dollar amount (US dollars) Yes, unless

AUTHTYPE The type of authorization received from the

payer.

efaults to CCD for B2B format accounts.

D Defaults to PPD (standard customer

authorization method) for B2C format accounts. You can specify the following values for B2C

format accounts: TEL: Debit authorization obtained by

telephone. POP: Point of Purchase check entry for a single

entry debit. ARC: Accounts Receivables check entry for a

single entry debit. RCK: Re-presented check entry for a single

entry debit. WEB: The customer authorized the payment

over the Internet.

Yes Alpha

PRENOTE

Yes if the customer authorized the payment over the Internet.

No otherwise

uppercase

Numeric 10 with

decimal point

Alpha

uppercase

CHKNUM The check serial number.

Required for POP, ARC, and RCK.

COMMENT1 Optional text that you can provide for

reporting/auditing. This text appears in the PayPal Manager ACH Settlement report, described in PayPal Manager online help.

COMMENT2 See COMMENT 1. No Alpha-

CUSTREF Payment identifier that you, the merchant,

provide. You can search for payments in PayPal Manager using this value.

DESC Optional description of the goods or services

being purchased. This parameter is required only for Business-to-Business Payflow ACH Payment accounts.

No Alpha-

numeric

No Alpha-

numeric

Required for CCD.

Optional for PPD/WEB.

Alphanumeric

128

38 Payflow ACH Payment Service Guide

Using the Payflow Pro SDK to Perform ACH Payments

Example ACH Payments

ABLE 6.1 ACH payment parameters (Continued)

Parameter Description Required? Type Length

FIRSTNAME Bank account holder's first and last name.

N OTE: Even though the parameter name

indicates only the first name, this single parameter holds all of the person’s name information (both first and last name, at a minimum).

PRENOTE PRENOTE=Y indicates a prenotification

payment with no amount. Used to verify bank account validity. Receiving banks are not required to respond to prenotification payments.

TENDER The tender type (method of payment). Use only

the value A (representing ACH).

TERMCITY City where the merchant's terminal is located.

Used only for POP.

TERMSTATE State where the merchant's terminal is located.

Used only for POP.

TRXTYPE Payment type: S (Debit/Sale), C (Credit),

I (Inquiry), or V (Void). You can Void any payment in status P02 or P04. Credit payments require an ORIGID referring

to an earlier Debit/Sale payment, and the AMT must be empty or the exact amount of the original Debit/Sale payment.

Yes Alpha-

numeric

uppercase

No (default: N)

Yes Alpha

Optional Alpha 4

Optional Alpha

Yes Alpha

Y or N 1

uppercase

Example ACH Payments

The payment response values shown in these examples are fully described in Chapter 8,

“Responses to ACH Payment Requests.”

Example Debit/Sale Payment

Use TRXTYPE=S to submit a Debit/Sale payment.

"TRXTYPE=S&TENDER=A&ACCT=6355059797&FIRSTNAME=Susan Smith&ACCTTYPE=C&ABA=09 1000019&AMT=42.00&PARTNER=PayPal&VENDOR=SuperMerchantCCD&USER=SuperMerchant &PWD=x1y2z3"

Example Debit/Sale Response

RESULT=0&PNREF=V63D15597698&RESPMSG=Approved

Payflow ACH Payment Service Guide 39

Using the Payflow Pro SDK to Perform ACH Payments

Example ACH Payments

Example Credit Payment

Use TRXTYPE=C and the ORIGID of a previously submitted ACH payment to submit a Credit payment. You must perform a Credit payment before the first settlement.

"TRXTYPE=C&PARTNER=PayPal&VENDOR=SuperMerchant&USER=SuperMerchant&PWD=x1y2z 3&ORIGID=VXYZ01475826"

Example Credit Response

RESULT=0&PNREF=V63D15597698&RESPMSG=Approved

Example POP Debit/Sale Payment

Use TRXTYPE=S and AUTHTYPE=POP to submit a POP Debit/Sale payment.

"DESC=POPExample&TRXTYPE=S&TENDER=A&PARTNER=partner&USER=user&PWD=pwd&AMT=2 2&ACCT=987654321&STREET=685 E Middle Field Rd&ZIP=94043&ABA=111111118&ACCTTYPE=C&NAME=John Doe&AUTHTYPE=POP&TERMSTATE=CA&TERMCITY=MNVW&CHKNUM=123&CITY=MNV"

Example POP Response

RESULT=0&PNREF=V63D15597698&RESPMSG=Approved

Example ARC Debit/Sale Payment

Use TRXTYPE=S and AUTHTYPE=ARC to submit a ARC Debit/Sale payment.

"DESC=ARCExample&TRXTYPE=S&TENDER=A&PARTNER=partner&USER=user&PWD=pwd&AMT=2 6&ACCT=23456789&STREET=685 E Middle Field Rd&ZIP=94043&ABA=111111118&ACCTTYPE=S&NAME=Jane Doe&AUTHTYPE=ARC&CHKNUM=456"

Example ARC Response

RESULT=0&PNREF=V63D15597698&RESPMSG=Approved

Example RCK Debit/Sale Payment

Use TRXTYPE=S and AUTHTYPE=RCK to submit a RCK Debit/Sale payment.

"DESC=RCKExample&TRXTYPE=S&TENDER=A&PARTNER=partner&USER=user&PWD=pwd&AMT=3 0&ACCT=987654321&STREET=685 E Middle Field Rd&ZIP=94043&ABA=111111118&ACCTTYPE=C&NAME=John Doe&AUTHTYPE=RCK&CHKNUM=789"

Example RCK Response

RESULT=0&PNREF=V63D15597698&RESPMSG=Approved

Example WEB Debit/Sale Payment

Use TRXTYPE=S and AUTHTYPE=WEB to submit a WEB Debit/Sale payment.

40 Payflow ACH Payment Service Guide

Using the Payflow Pro SDK to Perform ACH Payments

"TRXTYPE=S&TENDER=A&ACCT=6355059797&FIRSTNAME=Susan Smith&ACCTTYPE=C&ABA=09 1000019&AUTHTYPE=WEB&AMT=42.00&PARTNER=PayPal&VENDOR=SuperMerchant&USER=Sup erMerchant&PWD=x1y2z3"

Example Debit/Sale Response

RESULT=0&PNREF=V63D15597698&RESPMSG=Approved

Example WEB Credit Payment

Use TRXTYPE=C and AUTHTYPE=WEB and the ORIGID of the previously submitted ACH WEB Debit/Sale payment to submit a Credit payment. You must specify the exact amount of the original Debit/Sale payment or leave the amount unspecified.

"TRXTYPE=C&AUTHTYPE=WEB&PARTNER=PayPal&VENDOR=SuperMerchant&USER=SuperMerch ant&PWD=x1y2z3&ORIGID=VXYZ01475826"

Example Credit Response

RESULT=0&PNREF=V63D15597698&RESPMSG=Approved

Example ACH Payments

Example Inquiry

Unlike credit card processing, the ACH system does not immediately return payment status. Use the INQUIRY function to determine the status of a payment. You perform inquiries using a reference to the original payment—either the PNREF value returned for the original payment or the CUSTREF value that you specified for the original payment.

The results reflect the customer side of the payment and not the merchant side.

N OTE: The status of any payment does not change more than once per day, so more frequent

inquiries are unnecessary.

Using the PNREF to Perform Inquiry Transactions

Set ORIGID to the PNREF (Transaction ID) value returned for the original payment.

Using the CUSTREF to Perform Inquiry Transactions

Specify the CUSTREF value and, optionally, the STARTTIME and ENDTIME parameters:

IMPORTANT: If there are multiple payments with a particular CUSTREF value, then the

Example Inquiry

"TRXTYPE=I&ORIGID=V33D00004098&PWD=123password&USER=Admin&"

Inquiry transaction returns only the first payment with the specified CUSTREF. To ensure that an Inquiry accesses the correct payment, you must use a unique CUSTREF when submitting any payment, including retries.

Example Responses

RESULTRESULT=0&TRANSSTATE=11&CUSTREF=&ORIGRESULT=0&STATUS=R02&RESPMSG=Accou nt closed

Payflow ACH Payment Service Guide 41

Using the Payflow Pro SDK to Perform ACH Payments

Logging Payment Information

RESULT=0&TRANSSTATE=6&CUSTREF=&ORIGRESULT=0&STATUS=P04&RESPMSG=Settle failed

RESULT=0&TRANSSTATE=1&CUSTREF=&ORIGRESULT=1&STATUS=P15&RESPMSG=PNI front end edit failed

RESULT=0&TRANSSTATE=6&CUSTREF=&ORIGRESULT=0&STATUS=P02&RESPMSG=Pending, waiting to settle

RESULT=0&TRANSSTATE=8&CUSTREF=&ORIGRESULT=0&STATUS=P03&RESPMSG=Submitted for settlement

Example Void

Use TRXTYPE=V and the ORIGID of the previously submitted ACH payment to Void a payment. You must perform a Void before the first settlement.

"TRXTYPE=V&TENDER=A&PARTNER=PayPal& ACCT=6355059797&ACCTTYPE=C&ABA=091000019&VENDOR=SuperMerchant&USER=SuperMer chant&PW D=x1y2z3&ORIGID=VXYZ01475826"

Example Void Response

RESULT=0&PNREF=V63D15597698&RESPMSG=Approved

Example Prenote Payment

A prenotification is a payment with no amount that you can use to verify bank account validity. Receiving banks are not required to respond to prenotification payments.

Use PRENOTE=Y and AMT=0.00

"TRXTYPE=S&PRENOTE=Y&ACCT=6355059797&FIRSTNAME=Susan Smith&ACCTTYPE=C&ABA=0 91000019&TENDER=A&AUTHTYPE=PPD&AMT=0.00&PARTNER=PayPal&VENDOR=SuperMerchant &USER=SuperMerchant&PWD=x1y2z3"

Example Prenote Response

RESULT=0&PNREF=V63D15597698&RESPMSG=Approved

Logging Payment Information

PayPal maintains a record of all payments executed on your Payflow ACH Payment account.

N OTE: This record is not the official bank statement. The activity on your bank account is the

official record.

Use PayPal Manager

https://manager.paypal.com to view this record and use the information to

help reconcile your accounting records.

42 Payflow ACH Payment Service Guide

Using the Payflow Pro SDK to Perform ACH Payments

Logging Payment Information

In addition, PayPal strongly recommends that you log all payment results (except for check information) on your own system. At a minimum, log the following data:

z PNREF

z Payment Date

z Payment Amount

If you have any questions regarding a payment, reference the PNREF (also called the transaction or payment ID).

Payflow ACH Payment Service Guide 43

Using the Payflow Pro SDK to Perform ACH Payments

Logging Payment Information

44 Payflow ACH Payment Service Guide

Testing ACH Payments Using the

Payflow SDK

This chapter describes the process of testing ACH payments using the Payflow SDK. For complete information on using the SDK, see Payflow Pro Developer’s Guide. You can safely skip this chapter if you have a Payflow Link account.

Responses to payment requests are described in Chapter 8, “Responses to ACH Payment

Requests.”

Testing ACH Payments — General Information

The test procedures presented in this chapter produce consumer-side results. Merchant-side status is delayed by the specified number of posting days.

The test system settles test payments on the standard ACH schedule (every day that precedes a banking day, typically Sunday through Thursday). See “Schedule of Submission for

Settlement” on page 13.

Test Server

Submit test ACH payment requests of any payment format or authorization type to the ACH test server at pilot-payflowpro.paypal.com.

Test ABA Routing Number

Use ABA Routing Number 111111118 or any valid number for testing.

Test Bank Account Numbers

Do not use a real bank account number for testing. You must use one of the test bank account numbers provided in this chapter.

IMPORTANT: Any consumer transaction to the test server using a non-test account number

results in an R03 error (invalid account number) after settlement (the transaction proceeds without error during OLTP). This ensures that you are notified in the case that you mistakenly sent a live transaction to the test server.

Payflow ACH Payment Service Guide 45

Testing ACH Payments Using the Payflow SDK

Simulating a Successful Settlement

All properly formatted test payments with RESULT=0 show an initial status of P02. At 7 p.m., the status changes to P03 (settlement).

Submit bank account number 1111111111 in a Debit or Credit payment to receive the associated status code. The status is updated when the payment settles. The status appears in the Status Code column of the PayPal Manager Transaction Detail page (described on

page 48).

P status codes are described in “Payflow Status Codes” on page 49.

TABLE 7.1 Generating a successful settlement status

Bank Account

ABA Routing Number

111111118 1111111111 P02 P03

Number Initial Status

Simulating Returns

All properly formatted test payments with RESULT=0 show an initial status of P02. Once the payment is settled at 7 p.m., the status changes to P03. In the simulator, returns are processed within the hour, so the status changes to an R code at that time.

Simulating Returns Using the Payment Amount

Return codes use the form Rxy where x and y are the digits 0 - 9. To generate a particular return value, use account number 1111111111 and an amount of 1000 dollars plus the desired values of x and y as the value to the right of the decimal point (1000.<00-99>).

Example

To generate a value of R12, send account number 1111111111 and an amount of 1000.12.

Settled Status Code

Alternative: Simulating Returns Using the Bank Account Number

N OTE: The method described in this section is limited in that it can only return values of R01,

R02, and R03.

Submit a bank account number from Tabl e 7 .2 in a Debit or Credit payment to receive the associated status code. The status appears in the Status Code column of the PayPal Manager Transaction Detail page (described on page 48).

46 Payflow ACH Payment Service Guide

Testing ACH Payments Using the Payflow SDK

Simulating NSF Retries

R status codes are described in “NACHA Return Status Codes” on page 50.

TABLE 7.2 Generating a particular settlement status

ABA Routing Number Bank Account Number Initial Status

111111118 1234567801 P02 R01

111111118 1234567802 P02 R02

111111118 1234567803 P02 R03

111111118 Any account number other than

Simulating NSF Retries

If your Payflow ACH Payment account is configured to perform NSF retries, then you can use simulated payments to move through the sequence of status codes shown in Ta ble 7 . 3 . The status codes appear on a schedule based on the retry interval that you specified when configuring your Payflow ACH Payment account.

To simulate this process, submit a payment that generates an R01 result. Table 7.3 reflects the sequence of Status Codes.

ABLE 7.3 Generating a retry

Settled Status Code

P02 R03 1111111111, 1234567801, or 1234567802

Condition of Payment Status Code NSF Retries Timeline

Payment submitted P02 N/A 0

Payment settled P03 N/A 7 p.m. on Banking

day

NSF (R01) is received N/A within an hour

Set up for first retry (waiting period) P04 1

First retry submitted P03 1 depends on retry

interval

Payment settled P03 N/A 7 p.m. on Banking

day

NSF (R01) is received N/A within an hour

Set up for second retry P04 2

Second retry submitted P03 2 depends on retry

interval

Payflow ACH Payment Service Guide 47

Testing ACH Payments Using the Payflow SDK

Simulating NSF Retries

ABLE 7.3 Generating a retry (Continued)

Condition of Payment Status Code NSF Retries Timeline

Payment settled P03 N/A 7 p.m. on Banking

day

NSF return All retries failed

R01 2 within an hour

48 Payflow ACH Payment Service Guide

Responses to ACH Payment

Requests

This chapter describes the contents of the responses to ACH payment requests.

In This Chapter

z “ACH Status Codes” on page 49

z “ACH NOC Codes” on page 52

z “Payment Responses” on page 53

z “RESULT Codes and RESPMSG Values” on page 54

ACH Status Codes

This section describes the values returned for ACH payment requests.

Payflow Status Codes

STATUS values starting with the letter P are Payflow-specific values that describe handling by PayPal.

TABLE 8.1 Payflow status codes

Code Description Detail

P02 Pending PayPal received the payment but the customer

P03 Submitted The customer portion of the request has been sent to

P04 Pending A re-tried payment is pending settlement.

P05 Will not settle Status for inquiry and voided payments.

P06 Will not settle Status for void payments.

P15 Rejected Payflow server rejected the payment immediately

portion of the request has not yet been sent for settlement.

the ODFI. The Settle request is believed to be settled unless returned.

(invalid ABA). Check submitted payment data.

Payflow ACH Payment Service Guide 49

Responses to ACH Payment Requests

ACH Status Codes

NACHA Return Status Codes

Status values starting with the letter R are NACHA-specification reject and return reason codes that indicate that the consumer portion of the payment has been returned (typically a closed bank account, invalid bank account, insufficient funds, or dispute). If a payment is unsuccessful, PayPal usually gets the return message from the ACH network within 2 to 4 business days of payment submission.

TABLE 8.2 NACHA return codes

Code Description Detail

R01 Insufficient funds Available balance is not sufficient to cover the

R02 Bank account closed Previously active amount has been closed by the

amount of the debit entry

customer of RDFI

R03 No bank account/unable to locate

account

R04 Invalid bank account number Account number structure is not valid

R06 Returned per ODFI request ODFI requested the RDFI to return the entry

R07 Authorization revoked by

customer

R08 Payment stopped Receiver of a recurring debit has stopped payment of

R09 Uncollected funds Collected funds are not sufficient for payment of the

R10 Customer advises not authorized Receiver has advised RDFI that originator is not

R11 Check truncation entry return To be used when returning a check truncation entry

R12 Branch sold to another RDFI RDFI unable to post entry destined for a bank

R13 RDFI not qualified to participate Financial institution does not receive commercial

Account number does not correspond to the individual identified in the entry, or the account number designated is not an open account

Receiver has revoked authorization

an entry

debit entry

authorized to debit his bank account

account maintained at a branch sold to another financial institution

ACH entries

R14 Representative payee deceased or

unable to continue in that capacity

R15 Beneficiary or bank account

holder

The representative payee authorized to accept entries on behalf of a beneficiary is either deceased or unable to continue in that capacity

(Other than representative payee) deceased* - (1) the beneficiary entitled to payments is deceased or (2) the bank account holder other than a representative payee is deceased

50 Payflow ACH Payment Service Guide

Responses to ACH Payment Requests

ACH Status Codes

ABLE 8.2 NACHA return codes(Continued)

Code Description Detail

R16 Bank account frozen Funds in bank account are unavailable due to action

by RDFI or legal order

R17 File record edit criteria Fields rejected by RDFI processing (identified in

return addenda)

R18 Improper effective entry date Entries have been presented prior to the first

available processing window for the effective date.

R19 Amount field error Improper formatting of the amount field

R20 Non-payment bank account Entry destined for non-payment bank account

defined by reg. D

R21 Invalid company ID number The company ID information not valid (normally

CIE entries)

R22 Invalid individual ID number Individual id used by receiver is incorrect (CIE

entries)

R23 Credit entry refused by receiver Receiver returned entry because minimum or exact

amount not remitted, bank account is subject to litigation, or payment represents an overpayment, originator is not known to receiver or receiver has not authorized this credit entry to this bank account

R24 Duplicate entry RDFI has received a duplicate entry

R25 Addenda error Improper formatting of the addenda record

information

R26 Mandatory field error Improper information in one of the mandatory fields

R27 Trace number error Original entry trace number is not valid for return

entry; or addenda trace numbers do not correspond with entry detail record

R28 Transit routing number check digit

error

R29 Corporate customer advises not

authorized

R30 RDFI not participant in check

truncation program

R31 Permissible return entry (CCD and

CTX only)

Check digit for the transit routing number is incorrect

RDFI has bee notified by corporate receiver that debit entry of originator is not authorized

Financial institution not participating in automated check safekeeping application

RDFI has been notified by the ODFI that it agrees to accept a CCD or CTX return entry

R32 RDFI non-settlement RDFI is not able to settle the entry

Payflow ACH Payment Service Guide 51

Responses to ACH Payment Requests

ACH NOC Codes

ABLE 8.2 NACHA return codes(Continued)

Code Description Detail

R33 Return of XCK entry RDFI determines at its sole discretion to return an

R34 Limited participation RDFI RDFI participation has been limited by a federal or

R35 Return of improper debit entry ACH debit not permitted for use with the CIE

ACH NOC Codes

XCK entry; an XCK return entry may be initiated by midnight of the sixtieth day following the settlement date if the XCK entry

state supervisor

standard entry class code (except for reversals)

After receiving a NOC, PayPal corrects subsequent payments for the affected bank account using the updated information. This means that even if you submit a new payment using the old information, PayPal submits the payment using the updated information.

You can use PayPal Manager’s Notifications of Change report (described in PayPal Manager online help) to help you in updating your organization’s records.

ABLE 8.3 Notification of Change codes

Code Reason Description

C01 Incorrect bank account

number

C02 Incorrect transit/routing

number

C03 Incorrect transit/routing

number and bank account number

C04 Bank account name change Customer has changed name or ODFI submitted name

C05 Incorrect payment code Entry posted to demand account should contain savings

Bank account number incorrect or formatted incorrectly

Once valid transit/routing number must be changed

Once valid transit/routing number must be changed and causes a change to bank account number structure

incorrectly

payment codes or vice versa

C06 Incorrect bank account

number and transit code

Bank account number must be changed and payment code should indicate posting to another account type (demand/savings)

52 Payflow ACH Payment Service Guide

Responses to ACH Payment Requests

ABLE 8.3 Notification of Change codes (Continued)

Code Reason Description

Payment Responses

C07 Incorrect transit/routing

number, bank account number and payment code

C09 Incorrect individual ID

number

C10 Incorrect company name Company name is no longer valid and should be changed.

C11 Incorrect company

identification

C12 Incorrect company name and

company ID

Payment Responses

When a payment finishes, PayPal returns a response string made up of name/value pairs. For example, this is a response to a Debit/Sale payment request:

RESULT=0&PNREF=VXYZ01234567&RESPMSG=APPROVED&AUTHCODE=123456&STATUS=P02

Table 8.4 describes the values that appear in the payment response strings for all payment

types.

Changes required in three fields indicated

Individual’s ID number is incorrect

Company ID is no longer valid and should be changed

Both the company name and company id are no longer valid and must be changed

ABLE 8.4 Payment responses common to all payment types

Field Description Type Length

RESULT The outcome of the attempted payment. A result of

0 (zero) indicates the payment was approved. Any other number indicates a decline or error. RESULT codes are described in “RESULT Codes and

RESPMSG Values” on page 54.

ORIGRESULT The value of RESULT for the original payment.

Only for Inquiry (I) payments.

PNREF Payflow Reference ID, a unique number that

identifies the payment. PNREF is described in

“PNREF Value” below.

RESPMSG A descriptive message associated with decline or

error RESULTs (for S and C, but not I payments). Response messages are described in “RESULT

Codes and RESPMSG Values” on page 54.

Numeric Variable

Alphanumeric

Va r ia b l e

Payflow ACH Payment Service Guide 53

Responses to ACH Payment Requests

RESULT Codes and RESPMSG Values

ABLE 8.4 Payment responses common to all payment types

Field Description Type Length

STATUS All STATUS values (with the exception of values

PNREF Value

The PNREF is a unique transaction identification number issued by PayPal that identifies the transaction for billing, reporting, and transaction data purposes. The PNREF value appears in the Transaction ID column in PayPal Manager reports.

The PNREF value is used as the ORIGID value (original transaction ID) in credits (TRXTYPE=C), inquiries (TRXTYPE=I), and voids (TRXTYPE=V).

PNREF Format

The PNREF is a 12-character string of printable characters, for example:

z VADE0B248932

z ACRAF23DB3C4

starting with the letter P) are NACHA (National Automated Clearing House Association) specification reject and return reason codes.

Values starting with the letter P are Payflowspecific values describing handling by PayPal.

STATUS codes are described in “ACH Status

Codes” on page 49.

Alphanumeric

N OTE: Printable characters also include symbols other than letters and numbers such as the

question mark (?). A PNREF typically contains letters and numbers only.

RESULT Codes and RESPMSG Values

RESULT is the first value returned in the PayflowPayPal server response string. The value of the RESULT parameter indicates the overall status of the transaction attempt.

z A value of 0 (zero) indicates that no errors occurred and the transaction was approved.

z A value less than zero indicates that a communication error occurred. In this case, no

transaction is attempted.

z A value greater than zero indicates a decline or error.

The response message (RESPMSG) provides a brief description for decline or error results.

54 Payflow ACH Payment Service Guide

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RESULT Codes and RESPMSG Values

RESULT Values for Transaction Declines or Errors

For non-zero Results, the response string includes a RESPMSG name-value pair. The exact wording of the RESPMSG (shown in bold) may vary. Sometimes a colon appears after the initial RESPMSG followed by more detailed information.

TABLE 8.5 Payflow transaction RESULT values and RESPMSG text

RESULT RESPMSG and Explanation

0 Approved

1 User authentication failed. Error is caused by one or more of the following:

z Login information is incorrect. Verify that USER, VENDOR, PARTNER, and

PASSWORD have been entered correctly. VENDOR is your merchant ID and USER is the same as VENDOR unless you created a Payflow Pro user. All fields are case sensitive.

z Invalid Processor information entered. Contact merchant bank to verify. z "Allowed IP Address" security feature implemented. The transaction is coming

from an unknown IP address. See PayPal Manager online help for details on how to use Manager to update the allowed IP addresses.

z You are using a test (not active) account to submit a transaction to the live PayPal

servers. Change the host address from the test server URL to the live server URL.

2 Invalid tender type. Your merchant bank account does not support the following

credit card type that was submitted.

3 Invalid transaction type. Transaction type is not appropriate for this transaction. For

example, you cannot credit an authorization-only transaction.

4 Invalid amount format. Use the format: “#####.##” Do not include currency

symbols or commas.

5 Invalid merchant information. Processor does not recognize your merchant account

information. Contact your bank account acquirer to resolve this problem.

6 Invalid or unsupported currency code

7 Field format error. Invalid information entered. See RESPMSG.

8 Not a transaction server

9 Too many parameters or invalid stream

10 Too many line items

11 Client time-out waiting for response

12 Declined. Check the credit card number, expiration date, and transaction information to

make sure they were entered correctly. If this does not resolve the problem, have the customer call their card issuing bank to resolve.

Payflow ACH Payment Service Guide 55

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RESULT Codes and RESPMSG Values

ABLE 8.5 Payflow transaction RESULT values and RESPMSG text (Continued)

RESULT RESPMSG and Explanation

13 Referral. Transaction cannot be approved electronically but can be approved with a

verbal authorization. Contact your merchant bank to obtain an authorization and submit a manual Voice Authorization transaction.

14 Invalid Client Certification ID. Check the HTTP header. If the tag, X-VPS-VIT-

CLIENT-CERTIFICATION-ID, is missing, RESULT code 14 is returned.

19 Original transaction ID not found. The transaction ID you entered for this

transaction is not valid. See RESPMSG.

20 Cannot find the customer reference number

22 Invalid ABA number

23 Invalid account number. Check credit card number and re-submit.

24 Invalid expiration date. Check and re-submit.

25 Invalid Host Mapping. You are trying to process a tender type such as Discover Card,

but you are not set up with your merchant bank to accept this card type.

26 Invalid vendor account. Login information is incorrect. Verify that USER, VENDOR,

PARTNER, and PASSWORD have been entered correctly. VENDOR is your merchant ID and USER is the same as VENDOR unless you created a Payflow Pro user. All fields are case sensitive.

27 Insufficient partner permissions

28 Insufficient user permissions

29 Invalid XML document. This could be caused by an unrecognized XML tag or a bad

XML format that cannot be parsed by the system.

30 Duplicate transaction

31 Error in adding the recurring profile

32 Error in modifying the recurring profile

33 Error in canceling the recurring profile

34 Error in forcing the recurring profile

35 Error in reactivating the recurring profile

36 OLTP Transaction failed

37 Invalid recurring profile ID

50 Insufficient funds available in account

51 Exceeds per transaction limit

99 General error. See RESPMSG.

56 Payflow ACH Payment Service Guide

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RESULT Codes and RESPMSG Values

ABLE 8.5 Payflow transaction RESULT values and RESPMSG text (Continued)

RESULT RESPMSG and Explanation

100 Transaction type not supported by host

101 Time-out value too small

102 Processor not available

103 Error reading response from host

104 Timeout waiting for processor response. Try your transaction again.

105 Credit error. Make sure you have not already credited this transaction, or that this

transaction ID is for a creditable transaction. (For example, you cannot credit an authorization.)

106 Host not available

107 Duplicate suppression time-out

108 Void error. See RESPMSG. Make sure the transaction ID entered has not already been

voided. If not, then look at the Transaction Detail screen for this transaction to see if it has settled. (The Batch field is set to a number greater than zero if the transaction has been settled). If the transaction has already settled, your only recourse is a reversal (credit a payment or submit a payment for a credit).

109 Time-out waiting for host response

110 Referenced auth (against order) Error

111 Capture error. Either an attempt to capture a transaction that is not an authorization

transaction type, or an attempt to capture an authorization transaction that has already been captured.

112 Failed AVS check. Address and ZIP code do not match. An authorization may still

exist on the cardholder’s account.

113 Merchant sale total will exceed the sales cap with current transaction. ACH

transactions only.

114 Card Security Code (CSC) Mismatch. An authorization may still exist on the

cardholder’s account.

115 System busy, try again later

116 VPS Internal error. Failed to lock terminal number

117 Failed merchant rule check. One or more of the following three failures occurred:

An attempt was made to submit a transaction that failed to meet the security settings specified on the PayPal Manager Security Settings page. If the transaction exceeded the Maximum Amount security setting, then no values are returned for AVS or CSC.

AVS validation failed. The AVS return value should appear in the RESPMSG. CSC validation failed. The CSC return value should appear in the RESPMSG.

Payflow ACH Payment Service Guide 57

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RESULT Codes and RESPMSG Values

ABLE 8.5 Payflow transaction RESULT values and RESPMSG text (Continued)

RESULT RESPMSG and Explanation

118 Invalid keywords found in string fields

119 General failure within PIM Adapter

120 Attempt to reference a failed transaction

121 Not enabled for feature

122 Merchant sale total will exceed the credit cap with current transaction. ACH

transactions only.

125 Fraud Protection Services Filter — Declined by filters

126 Fraud Protection Services Filter — Flagged for review by filters

Important Note: Result code 126 indicates that a transaction triggered a fraud filter.

This is not an error, but a notice that the transaction is in a review status. The transaction has been authorized but requires you to review and to manually accept the transaction before it will be allowed to settle.

Result code 126 is intended to give you an idea of the kind of transaction that is considered suspicious to enable you to evaluate whether you can benefit from using the Fraud Protection Services.

To eliminate result 126, turn the filters off. For more information, see the Fraud Protection Services documentation for your

payments solution. It is available on the PayPal Manager Documentation page.

127 Fraud Protection Services Filter — Not processed by filters

128 Fraud Protection Services Filter — Declined by merchant after being flagged for

review by filters

131 Version 1 Payflow Pro SDK client no longer supported. Upgrade to the most recent

version of the Payflow Pro client.

132 Card has not been submitted for update

133 Data mismatch in HTTP retry request

150 Issuing bank timed out

151 Issuing bank unavailable

200 Reauth error

201 Order error

402 PIM Adapter Unavailable

403 PIM Adapter stream error

404 PIM Adapter Timeout

600 Cybercash Batch Error

58 Payflow ACH Payment Service Guide

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RESULT Codes and RESPMSG Values

ABLE 8.5 Payflow transaction RESULT values and RESPMSG text (Continued)

RESULT RESPMSG and Explanation

601 Cybercash Query Error

1000 Generic host error. This is a generic message returned by your credit card processor.

The RESPMSG will contain more information describing the error.

1001 Buyer Authentication Service unavailable

1002 Buyer Authentication Service — Transaction timeout

1003 Buyer Authentication Service — Invalid client version

1004 Buyer Authentication Service — Invalid timeout value

1011 Buyer Authentication Service unavailable

1012 Buyer Authentication Service unavailable

1013 Buyer Authentication Service unavailable

1014 Buyer Authentication Service — Merchant is not enrolled for Buyer

Authentication Service (3-D Secure).

1016 Buyer Authentication Service — 3-D Secure error response received. Instead of

receiving a PARes response to a Validate Authentication transaction, an error response was received.

1017 Buyer Authentication Service — 3-D Secure error response is invalid. An error

response is received and the response is not well formed for a Validate Authentication transaction.

1021 Buyer Authentication Service — Invalid card type

1022 Buyer Authentication Service — Invalid or missing currency code

1023 Buyer Authentication Service — merchant status for 3D secure is invalid

1041 Buyer Authentication Service — Validate Authentication failed: missing or

invalid PARES

1042 Buyer Authentication Service — Validate Authentication failed: PARES format is

invalid

1043 Buyer Authentication Service — Validate Authentication failed: Cannot find

successful Verify Enrollment

1044 Buyer Authentication Service — Validate Authentication failed: Signature

validation failed for PARES

1045 Buyer Authentication Service — Validate Authentication failed: Mismatched or

invalid amount in PARES

1046 Buyer Authentication Service — Validate Authentication failed: Mismatched or

invalid acquirer in PARES

Payflow ACH Payment Service Guide 59

Responses to ACH Payment Requests

RESULT Codes and RESPMSG Values

ABLE 8.5 Payflow transaction RESULT values and RESPMSG text (Continued)

RESULT RESPMSG and Explanation

1047 Buyer Authentication Service — Validate Authentication failed: Mismatched or

invalid Merchant ID in PARES

1048 Buyer Authentication Service — Validate Authentication failed: Mismatched or

invalid card number in PARES

1049 Buyer Authentication Service — Validate Authentication failed: Mismatched or

invalid currency code in PARES

1050 Buyer Authentication Service — Validate Authentication failed: Mismatched or

invalid XID in PARES

1051 Buyer Authentication Service — Validate Authentication failed: Mismatched or

invalid order date in PARES

1052 Buyer Authentication Service — Validate Authentication failed: This PARES was

already validated for a previous Validate Authentication transaction

RESULT Values for Communications Errors

A value for RESULT less than zero indicates that a communication error occurred. In this case, no transaction is attempted.

A value of -1 or -2 usually indicates a configuration error caused by an incorrect URL or by configuration issues with your firewall.

A value of -1 or -2 can also be possible if the PayPal servers are unavailable, or an incorrect server/socket pair has been specified. A value of -1 can also result when there are internet connectivity errors. Contact customer support regarding any other errors.

ABLE 8.6 RESULT values for communications errors

RESULT Description

-1 Failed to connect to host

-2 Failed to resolve hostname

-5 Failed to initialize SSL context

-6 Parameter list format error: & in name

-7 Parameter list format error: invalid [ ] name length clause

-8 SSL failed to connect to host

-9 SSL read failed

-10 SSL write failed

60 Payflow ACH Payment Service Guide

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RESULT Codes and RESPMSG Values

ABLE 8.6 RESULT values for communications errors(Continued)

RESULT Description

-11 Proxy authorization failed

-12 Timeout waiting for response

-13 Select failure

-14 Too many connections

-15 Failed to set socket options

-20 Proxy read failed

-21 Proxy write failed

-22 Failed to initialize SSL certificate

-23 Host address not specified

-24 Invalid transaction type

-25 Failed to create a socket

-26 Failed to initialize socket layer

-27 Parameter list format error: invalid [ ] name length clause

-28 Parameter list format error: name

-29 Failed to initialize SSL connection

-30 Invalid timeout value

-31 The certificate chain did not validate, no local certificate found

-32 The certificate chain did not validate, common name did not match URL

- 40 Unexpected Request ID found in request.

- 41 Required Request ID not found in request

-99 Out of memory

-100 Parameter list cannot be empty

-103 Context initialization failed

-104 Unexpected transaction state

-105 Invalid name value pair request

-106 Invalid response format

-107 This XMLPay version is not supported

-108 The server certificate chain did not validate

Payflow ACH Payment Service Guide 61

Responses to ACH Payment Requests

RESULT Codes and RESPMSG Values

ABLE 8.6 RESULT values for communications errors(Continued)

RESULT Description

-109 Unable to do logging

-111 The following error occurred while initializing from message file: <Details of

the error message>

-113 Unable to round and truncate the currency value simultaneously

62 Payflow ACH Payment Service Guide

Index

ABA Routing Number

test 45

account formats

Business-to-Business 8 Business-to-Consumer 8

account number

for testing 45 account settings 9 ACH 14

Operator 14

overview 11

parameters 37 ACH Payment server 37 ACH payments

timeline 26 ACH Receiver 14 agreement

service 10 ARC payments 8, 14

requirements 18 authorization

format 17

NACHA resource 23

requirements 17

B2B

<Emphasis>see Business-to-Business B2C

<Emphasis>see Business-to-Consumer bank accounts

changed account information 52 Banking Day 14 Business-to-Business format accounts 8 Business-to-Consumer format accounts 8

requirements 17 communications errors 60 consumer authorization 17 Credit payments 9, 14

retries 10 credits

exceeding original amount 9

maximum amount

non-reference 9

DDA 14 Debit/Sale payments 9, 14 debits

maximum amount 9 Depository Account 14

EDI 14 enrolling for Payflow ACH Payment Service 7

Inquiry 15

example 41 insufficient funds

retrying 10

logging payment information 42

maximum amount

credits 9

debits 9

CCD payments 14

Payflow ACH Payment Service Guide 63

Index

NACHA

authorization requirements 17 regulations 17 status codes 50

NOC 15, 31

<Emphasis>see Notification of Change non-reference credits 9 Notification of Change 15, 31, 52

ODFI 15 Operator

ACH 14 Originator 15 ORIGRESULT value 53

Payflow ACH Payment Service

enrolling 7 payment

logging 42 payment response

ORIGRESULT parameter 53

PNREF parameter 53

RESPMSG parameter 53

RESULT parameter 53

STATUS parameter 54 payment types

ARC 8, 14

CCD 14

POP 8, 15

PPD 8, 15

Prenotification 15

RCK 8, 15

TEL 8, 16

WEB 8, 16 payments

examples 26

limits 9

SDK examples 39

testing 45 PayPal Sales Representative 7 PNREF

format of value PNREF value 53, 54 POP payments 8, 15

requirements 19 posting days 9

Credit payments 9

Debit/Sale payments 9 PPD payments 8, 15

requirements 17 Prenote TLA

<Emphasis>see Prenotification payments Prenotification payments 15 processing limits 9

Credit payments 9

Debit/Sale payments 9

RCK payments 8, 15

requirements 21

retrying 10 RDFI 15 Receiver

ACH 14 regulations

NACHA 17 RESPMSG value 53, 55 RESULT value 54 RESULT values 53

communication errors 60 retry interval 15, 47 retrying

Credit payments 10

RCK payments 10

returns 10 returns 15

insufficient funds 10

retrying payments 10

uncollected funds 10

sales representative

PayPal 7 SEC Code server

payment 37

64 Payflow ACH Payment Service Guide

service agreement 10 service enrollment 7 settings

account 9 exceeding original credit amount 9 maximum credit amount 9 maximum debit amount 9 payment limits 9

retrying returns 10 settlement schedule 13 status codes

NACHA 50 STATUS value 54

TEL payment type 8, 16 TEL payments

requirements 22 test server 45 testing

ABA Routing Number 45

account number 45

payments 45

server 45 transaction response

PNREF parameter 54

RESPMSG parameter 55

RESULT parameter 54

Index

uncollected funds

retrying 10

Void payment 16

WEB payment type 8, 16

Payflow ACH Payment Service Guide 65

Index

66 Payflow ACH Payment Service Guide

PayPal Payflow - 2009, Payflow - 2012 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Signing Up for Payflow ACH Payment Service

How To Sign Up

Retrying Return Payments

About ACH Payments

Benefits of ACH Payments

How Does ACH Work?

Differences from Credit Card Payments

Schedule of Submission for Settlement

ACH Terminology

Summary of CCD and PPD Authorization Requirements

CCD and PPD Debit Authorization

Format of CCD and PPD Authorization

Summary of ARC Requirements

Maintaining the Authorization Agreement

CCD and PPD Credit Authorizations

ARC Legal Framework

ARC Eligibility

ARC Authorization Requirements

Retention of source document

Formatting Requirements

Summary of POP Requirements

POP Legal Framework

POP Eligibility

POP Authorization Requirements

POP Receipt Requirement

POP Formatting Requirements

POP Returns

Summary of RCK Requirements

RCK Legal Framework

RCK Eligibility

Summary of TEL Requirements

RCK Notice Requirements

RCK: Retention of Item

RCK Formatting Requirements

Legal Framework

TEL Eligibility

TEL Authorization Requirements

Further Reading

TEL Risk Management

TEL Returns

ACH Payment Flow

Payment Batch Settlement Time

Timetable for a Typical ACH Payment

Example of a Successful Business-to-Business Debit/Sale Payment

Example of a Successful Business-to-Consumer Credit Payment

ACH Payment Types

Retrying Returned Payments

Tracking Payment Status

Payment Cycle With Retries Disabled

Payment Cycle With Retries Enabled

Notifications of Change

Submitting a Single ACH Payment

Using the Payflow Pro SDK to Perform ACH Payments

Payflow ACH Payment Server

ACH Payment Parameters

Example ACH Payments

Example Debit/Sale Payment

Example Credit Payment

Example POP Debit/Sale Payment

Example ARC Debit/Sale Payment

Example RCK Debit/Sale Payment

Example WEB Debit/Sale Payment

Example WEB Credit Payment

Example Inquiry

Logging Payment Information

Example Void

Example Prenote Payment

Test Server

Test ABA Routing Number

Test Bank Account Numbers

Simulating a Successful Settlement

Simulating Returns

Simulating Returns Using the Payment Amount

Alternative: Simulating Returns Using the Bank Account Number

Simulating NSF Retries

ACH Status Codes