PayPal Moneris - 2009 User Manual

Moneris Receipts Specification

Last updated: October 2009

Moneris Receipts Specification

Document Number: 200044.en_US-200910

© 2009 PayPal, Inc. All rights reserved. PayPal is a registered trademark of PayPal, Inc. The PayPal logo is a trademark of PayPal, Inc. Other trademarks and brands are the property of their respective owners. The information in this document belongs to PayPal, Inc. It may not be used, reproduced or disclosed without the written approval of PayPal, Inc. Copyright © PayPal. All rights reserved. PayPal (Europe) S.à r.l. et Cie., S.C.A., Société en Commandite par Actions. Registered office: 22-24 Boulevard Royal, L-2449, Luxembourg, R.C.S. Luxembourg B 118 349. Consumer advisory: The PayPal™ payment service is regarded as a stored value facility under Singapore law. As such, it does not require the approval of the Monetary Authority of Singapore. You are advised to read the terms and conditions carefully.

Notice of non-liability: PayPal, Inc. is providing the information i n this document t o you “AS-IS” with all faults. PayPal, Inc. makes no warranties of any kind (whether express, implied or statutory) with respect to the information co ntained herein. PayPal, Inc. assumes no liability for damages (whether direct or indirect), caused by errors or omissions, or resulting from the use of this document or the information contained in this document or resulting f rom the application or use of the product or service described herein. PayPal, Inc. reserves the right to make changes to any information herein without further notice.

Preface

This document, the Moneris Receipts Specification, has been produced to assist retailers, in implementing the Receipt requirements for the Card Payment Interface system. It covers requirements and recommendations for creating credit transaction receipts for customer and Merchant copies.

NOTE: Please dispose of all previous versions of this manual. Also, please note the

“Documentation Feedback Report” located in the forward pages; we encourage your comments and suggestions.

Moneris Receipts Specification October 2009 5

Revision History

6 October 2009 Moneris Receipts Specification

1

Moneris Merchant Certification

Every new Moneris merchant must be certified by Moneris regarding the Moneris Solutions Credit Receipt Specification for POS Card Processing Systems.

The steps for certification are:

1. Review the Moneris Solutions Credit Receipt Specification for POS Card Processing

Systems Guide.

2. Merchant will format receipts to Moneris Solutions receipt specification.

3. Merchant will work with Moneris Solutions Client Integration Specialist to schedule a User

Acceptance Test (UAT) and receipt validation with the Moneris Development Help Desk (DHD). The DHD can be contacted via e-mail at DevelopmentHelpDesk@moneris.com

4. Moneris DHD will setup merchant on DHD test environment to process test transactions.

5. Moneris DHD will provide test script to merchant.

6. When testing is complete, merchant will submit transaction receipts to Moneris DHD for

final approval.

7. When the receipts have been reviewed, Moneris DHD will provide feed back with approval

or requirement changes. If approved, Moneris Solutions will provide a certification letter to the merchant. Those not approved will receive results as to required changes.

8. PayPal merchants not attaining certification will be required to schedule a future UAT with

Moneris Solutions DHD.

Moneris Receipts Specification October 2009 7

Moneris Merchant Certification

1

8 October 2009 Moneris Receipts Specification

2

Credit Card Transaction Record Formats

The following is a suggested layout for an English language Credit card CTR using a 40column printer. Note that most fields here shown are the same as for a Debit CTR, with the addition of the card expiry date and provision for the cardholder’s signature. T wo copies of the CTR are required; one for the cardholder and the other for the retailer. The layout examples illustrated here are recommended so as to provide a clear and easily read CTR for the cardholder and to provide a consistent presentation to Moneris tracing staff. A retailer may make layout changes subject to any hardware restrictions on his POS terminal. All the compulsory fields are described in detail below.

MOTO RECEIPT:

For MOTO Transactions, the merchant MUST write or print “TO” for a telephone order or “MO” for mail order on the signature line if the Transaction Receipt used for Deposit or retrieval purposes.

NOTE: All Fields shown on the example below are mandatory as per regulations and must be

included on both the merchant and customer copy of a CTR for a Credit card transactions. A retailer is free to add any additional information that improves the readability of the CTR.

NOTE: Card Entry Indicator for Completion transactions must match the original pre-

authorization. For example if the transaction was originally electronically preauthorized with a swiped entry, then the completion message must print “S” or “Swiped” on the CTR.

NOTE: The expiry date MUST NOT be printed on the customer or merchant copy of the Credit

Card CTR.

NOTE: The following statement MUST be included on all Customer rece ipts.

“IMPORTANT—retain this copy for your records” IMPORTANT — conserver cette copie pour vos dossiers

NOTE: Cardholder agreement: The below cardholder agreement is optional on CTR’s for Pre-

authorization, Pre-Authorization Completion, Purchase and Refund Correction transactions.

“Cardholder will pay card issuer above amount pursuant to Cardholder Agreement.” “Le Titulaire versera ce montant a L’émetteur conformément au contract adhérent.”

NOTE: The mercha nt number is not to appear on the CTR.

Moneris Receipts Specification October 2009 9

Credit Card Transaction Record Formats

2

======== TRANSACTION RECORD ========

NOTE 1 NOTE 2

NOTE 3

NOTE 4

NOTE 6 NOTE 7 NOTE 8 NOTE 10 NOTE 11 NOTE 12

NOTE 13

NOTE 14

RETAILER NAME 123 STREET NAME TOWN/CITY, PROVINCE X1X 1X1

TYPE: PURCHASE

-----------------

ACCT:VISA $ 1.01

-----------------

CARD NUMBER: ************4998 DATE/TIME: 19 MAR 2000 09:28:43 REFERENCE #: 66000135 0010010010 S AUTHOR. #: 080252 INVOICE NUMBER IIIIIII PROMO CODE PPPPPP

99 CUSTOMER MESSAGE XXX

SIGNATURE

NOTE 5

NOTE 9

_______________________________________

NOTE 15

IMPORTANT - Retain this copy for your records

NOTE 16

CARDHOLDER WILL PAY CARD ISSUER ABOVE AMOUNT PURSUANT TO CARDHOLDER AGREEMENT

Note Title Explanation

1. Retailer name The name of the store

2. Store address The postal address of the store

3. Transaction identification The type of transaction, e.g., purchase

10 October 2009 Moneris Receipts Specification

Credit Card Transaction Record Formats

Note Title Explanation

4. Account type The type of Credit card: VISA MASTERCARD AMERICAN EXPRESS DINERS While “AMEX” is the accepted abbreviation for “American

Express,” it is preferable to use the full name of the card type for other Credit cards.

5. Amount Total amount being paid by Credit card.

6. Primary Account Number Cardholder’s card number (PAN) with masking.

7. Date/time of transaction The date may be in any format, but must show the day, month and year. The time must be in 24-hour format. Although not mandatory, the addition of seconds to the time is recommended to improve tracing of the transaction. Note that the date/time returned in the SPDH header (ISO P-48) of a response message is to be used for the CTR date/time stamp. The only exception to this rule is in the case of a timeout when the POS Terminal’ s times tamp shall be used.

2

8. Unique transaction ID 66000135 = ECR number 001 = shift 133 = batch number 001 = serial number 0 = control flag, may be either 0 or 1

9. Swipe/manual indicator Credit cards may be entered manually or swiped. If entered manually, must be “M”; if swiped, must be “S”; if tapped for paypass or paywave, must be “T.”

10. Authorization number The authorization number is to be printed if the transaction is approved. If the transaction is declined, print just the title and leave the actual number blank.

11. Invoice Number For Private Label cards only.

12. Promo Code For Private Label cards only.

13. Approval/decline See section entitled message “Approval/Decline Messages” on

page 20.

14. Signature For Credit card transactions, the signature forms the cardholder’s authority for the transaction. Note that only the retailer’s copy requires the cardholder’s signature; the cardholder’s copy does not.

15. Notice This message must be included on all customer receipts.

16. Cardholder agreement message When the cardholder agreement is used it is printed for credit Purchase, Pre-Authorization, Pre-Authorization Completion. and Refund Correction transactions. This is optional on the receipts.

Moneris Receipts Specification October 2009 11

Credit Card Transaction Record Formats

2

EXAMPLES OF CREDIT CARD CTR’S (PRINTED ON A 40 COLUMN PRINTER)

APPROVED PURCHASE USING A SWIPED VISA CARD

ENGLISH FRENCH

====== TRANSACTION RECORD ========

RETAILER NAME 123 STREET NAME TOWN/CITY, PROVINCE X1X 1X1

TYPE: PURCHASE

-----------------

ACCT: VISA $ 5.05

-----------------

CARD NUMBER: ************4998 DATE/TIME: 19 MAR 2000 10:03:19 REFERENCE #: 66000135 0010010050 S AUTHOR. #: 9182

01 APPROVED - THANK YOU 027

SIGNATURE

===== RELEVE DE TRANSACTION ====

NOM DU MARCHAND 123 NOM DE RUE VILLE, PROVINCE X1X 1X1

TYPE: ACHAT

-----------------

COMPTE: VISA $ 5.05

-----------------

N. DE CARTE: ************4998 DATE/HEURE: 19 MAR 2000 10:03:19 # REFERENCE: 66000135 0010010050 S # AUTOR.: 918 2

01 APPROUVÉE - MERCI 027

SIGNATURE

________________________________

Important – Retain this copy for your records

CARDHOLDER WILL PAY CARD ISSUER ABOVE AMOUNT PURSUANT TO CARDHOLDER AGREEMENT

12 October 2009 Moneris Receipts Specification

________________________________

IMPORTANT — conserver cette copie pour vos dossiers

LE TITULAIRE VERSERA CE MONTANT A L'EMETTEUR CONFORMEMENT AU CONTRAT ADHERENT

Credit Card Transaction Record Formats

Sample CTR for Credit-Only Pre-Authorization Transaction With Tip Line

===== TRANSACTION RECORD =====

Moneris Test Site 3250 Bloor St. West 12th Flr, East Tower Toronto, ON M8X 2X9

TRANSACTION: PRE-AUTHORIZATION ACCOUNT: VISA

CARD NUMBER: ************5311 DATE/TIME: 1999/01/27 08:11:09 SEQUENCE #: 66000135 0010020090 M AUTHOR. #: 004413 AMOUNT: $2.00 TIP: ------------------TOTAL: -------------------

2

*** 04 APPROVED - THANK YOU 028 ***

SIGNATURE: _______________________

IMPORTANT – Retain this copy for your records

Cardholder will pay card issuer above amount pursuant to Cardholder Agreement.

Moneris Receipts Specification October 2009 13

Credit Card Transaction Record Formats

2

APPROVED REFUND USING A MANUALLY ENTERED AMERICAN EXPRESS CARD

ENGLISH FRENCH

====== TRANSACTION RECORD ========

RETAILER NAME 123 STREET NAME TOWN/CITY, PROVINCE X1X 1X1

TYPE: REFUND

-----------------

ACCT: AMEX $ 23.45

-----------------

CARD NUMBER: ************5005 DATE/TIME: 19 MAR 2000 10:10:10 REFERENCE #: 66000135 0010010060 M AUTHOR. #: A49023

00 APPROVED - THANK YOU 025

SIGNATURE

===== RELEVE DE TRANSACTION ====

NOM DU MARCHAND 123 NOM DE RUE VILLE, PROVINCE X1X 1X1

TYPE: REMISE D’ACHAT

-----------------

COMPTE: AMEX $ 23.45

-----------------

N. DE CARTE: ************5005 DATE/HEURE: 19 MAR 2000 10:10:10 # REFERENCE: 66000135 0010010060 M # AUTOR.: A49023

00 APPROUVÉE - MERCI 025

SIGNATURE

________________________________

Important – Retain this copy for your records

14 October 2009 Moneris Receipts Specification

________________________________

IMPORTANT — conserver cette copie pour vos dossiers

Credit Card Transaction Record Formats

APPROVED PRE-AUTH USING A SWIPED MASTERCARD

ENGLISH FRENCH

2

====== TRANSACTION RECORD ========

RETAILER NAME 123 STREET NAME TOWN/CITY, PROVINCE X1X 1X1

TYPE: PRE-AUTH

-----------------

ACCT: MASTERCARD $ 150.00

-----------------

CARD NUMBER: ************7975 DATE/TIME: 19 MAR 2000 10:20:20 REFERENCE #: 66000135 0010010070 S AUTHOR. #: 582401

01 APPROVED - THANK YOU 027

SIGNATURE

===== RELEVE DE TRANSACTION ====

NOM DU MARCHAND 123 NOM DE RUE VILLE, PROVINCE X1X 1X1

TYPE: AUTORIZATION

-----------------

COMPTE: MASTERCARD $ 150.00

-----------------

N. DE CARTE: ************7975 DATE/HEURE: 19 MAR 2000 10:20:20 # REFERENCE: 66000135 0010010070 S # AUTOR.: 582 401

01 APPROUVÉE - MERCI 027

SIGNATURE

________________________________

Important – Retain this copy for your records

CARDHOLDER WILL PAY CARD ISSUER ABOVE AMOUNT PURSUANT TO CARDHOLDER AGREEMENT

Moneris Receipts Specification October 2009 15

________________________________

IMPORTANT — conserver cette copie pour vos dossiers

LE TITULAIRE VERSERA CE MONTANT A L'EMETTEUR CONFORMEMENT AU CONTRAT ADHERENT

Credit Card Transaction Record Formats

2

APPROVED COMPLETION USING A SWIPED MASTERCARD

ENGLISH FRENCH

====== TRANSACTION RECORD ========

RETAILER NAME 123 STREET NAME TOWN/CITY, PROVINCE X1X 1X1

TYPE: PRE-AUTH ADVICE

-----------------

ACCT: MASTERCARD $ 150.00

-----------------

CARD NUMBER: ************7975 DATE/TIME: 19 MAR 2000 10:30:30 REFERENCE #: 66000135 0010010080 S AUTHOR. #: 582401

01 APPROVED - THANK YOU 027

SIGNATURE

===== RELEVE DE TRANSACTION ====

NOM DU MARCHAND 123 NOM DE RUE VILLE, PROVINCE X1X 1X1

TYPE: AVIS D’ACHAT

-----------------

COMPTE: MASTERCARD $ 150.00

-----------------

N. DE CARTE: ************7975 DATE/HEURE: 19 MAR 2000 10:30:30 # REFERENCE: 66000135 0010010080 S # AUTOR.: 582 401

01 APPROUVÉE - MERCI 027

SIGNATURE

________________________________

Important – Retain this copy for your records

CARDHOLDER WILL PAY CARD ISSUER ABOVE AMOUNT PURSUANT TO CARDHOLDER AGREEMENT

NOTE: Card Entry Indicator for Completion transactions must match the original pre-

________________________________

IMPORTANT — conserver cette copie pour vos dossiers

LE TITULAIRE VERSERA CE MONTANT A L'EMETTEUR CONFORMEMENT AU CONTRAT ADHERENT

authorization. For example if the transaction was originally electronically preauthorized with a swiped entry, then the completion message must print “S” or “Swiped” on the CTR.

16 October 2009 Moneris Receipts Specification

Credit Card Transaction Record Formats

Transactions Processed “Over Floor Limit” From A SAF File

This type of transaction is always processed as a Pre-Authorization Advice. A manual imprint of the cardholder’s card MUST be saved along with the merchant copy of the transaction receipt (CTR) in the merchant’s records.

ENGLISH FRENCH

2

====== TRANSACTION RECORD ========

RETAILER NAME 123 STREET NAME TOWN/CITY, PROVINCE X1X 1X1

TYPE: PRE-AUTH ADVICE

-----------------

ACCT: VISA $ 5.05

-----------------

CARD NUMBER: ************4998 DATE/TIME: 19 MAR 2000 10:03:19 REFERENCE #: 66000135 0010010051 M AUTHOR. #: 9182

APPROVED THANK YOU

SIGNATURE

===== RELEVE DE TRANSACTION ====

NOM DU MARCHAND 123 NOM DE RUE VILLE, PROVINCE X1X 1X1

TYPE: AVIS D’ACHAT

-----------------

COMPTE: VISA $ 5.05

-----------------

N. DE CARTE: ************4998 DATE/HEURE: 19 MAR 2000 10:03:19 # REFERENCE: 66000135 0010010051 M # AUTOR.: 918 2

APPROUVÉE MERCI

SIGNATURE

________________________________

Important – Retain this copy for your records

CARDHOLDER WILL PAY CARD ISSUER ABOVE AMOUNT PURSUANT TO CARDHOLDER AGREEMENT

Moneris Receipts Specification October 2009 17

________________________________

IMPORTANT — conserver cette copie pour vos dossiers

LE TITULAIRE VERSERA CE MONTANT A L'EMETTEUR CONFORMEMENT AU CONTRAT ADHERENT

Credit Card Transaction Record Formats

2

Tran sactions Processed “Under Floor Limit” From A SAF File

This type of transaction is always sent as a Purchase. A manual imprint of the cardholder ’s card MUST be saved along with the merchant’s copy of the transaction receipt in the merchant’s records. The CTR for a SAF transaction follows the pattern for all credit cards; however, the control flag for SAF changes to “1” and the Authorization Number is always provided for Voice Authorizations.

ENGLISH FRENCH

====== TRANSACTION RECORD ========

RETAILER NAME 123 STREET NAME TOWN/CITY, PROVINCE X1X 1X1

TYPE: PURCHASE

-----------------

ACCT: VISA $ 5.05

-----------------

CARD NUMBER: ************4998 DATE/TIME: 19 MAR 2000 10:03:19 REFERENCE #: 66000135 0010010051 M AUTHOR. #: 9182

APPROVED - THANK YOU

SIGNATURE

===== RELEVE DE TRANSACTION ====

NOM DU MARCHAND 123 NOM DE RUE VILLE, PROVINCE X1X 1X1

TYPE: ACHAT

-----------------

COMPTE: VISA $ 5.05

-----------------

N. DE CARTE: ************4998 DATE/HEURE: 19 MAR 2000 10:03:19 # REFERENCE: 66000135 0010010051 M # AUTOR.: 9182

APPROUVÉE - MERCI

SIGNATURE

________________________________

Important – Retain this copy for your records

CARDHOLDER WILL PAY CARD ISSUER ABOVE AMOUNT PURSUANT TO CARDHOLDER AGREEMENT

18 October 2009 Moneris Receipts Specification

________________________________

IMPORTANT — conserver cette copie pour vos dossiers

LE TITULAIRE VERSERA CE MONTANT A L'EMETTEUR CONFORMEMENT AU CONTRAT ADHERENT

Credit Card Transaction Record Formats

MOTO APPROVED PURCHASE USING A VISA CARD

ENGLISH FRENCH

2

====== TRANSACTION RECORD ========

RETAILER NAME 123 STREET NAME TOWN/CITY, PROVINCE X1X 1X1

TYPE: PURCHASE

-----------------

ACCT: VISA $ 5.05

-----------------

CARD NUMBER: ************4998 DATE/TIME: 19 MAR 2000 10:03:19 REFERENCE #: 66000135 0010010051 M AUTHOR. #: 9182

01 APPROVED - THANK YOU 027

SIGNATURE

===== RELEVE DE TRANSACTION ====

NOM DU MARCHAND 123 NOM DE RUE VILLE, PROVINCE X1X 1X1

TYPE: ACHAT

-----------------

COMPTE: VISA $ 5.05

-----------------

N. DE CARTE: ************4998 DATE/HEURE: 19 MAR 2000 10:03:19 # REFERENCE: 66000135 0010010051 M # AUTOR.: 9182

01 APPROUVÉE - MERCI 027

SIGNATURE

__________ “TO” or “MO”

Important – Retain this copy for your records

Moneris Receipts Specification October 2009 19

____________

__________ “TO” or “MO”

IMPORTANT — conserver cette copie pour vos dossiers

____________

Credit Card Transaction Record Formats

2

Approval/Decline Messages

Except for cancelled transactions and timed out transactions, the CTR customer message must be preceded by the ISO response code. Moneris response code must follow the customer message, except for reversals, cancelled transactions or timed out transactions.

CTR Customer Message Format

WITH RESPONSE CODES WITHOUT RESPONSE CODES

99 <customer message> XXX <customer message> Where:

99 ISO response code XXX = Host response code

CTR Customer Message Examples

MESSAGE FOR ENGLISH FRENCH

Approval 99 Approved - Thank You XXX 99 Approuvée – Merci Cancellation * Transaction Cancelled Operation Annulée Terminal Time-out ** Transaction Not Completed Operation non Executée Reversal ** Transaction Not Completed Operation non Executée All Credit card declines 99 Transaction Not Approved XXX 99 Operation Refusée XXX Debit card declines with ISO

Codes 05, 51, 54, 55, 57, 58, 61, 62, 65, 75, 82, 92

All other Debit card declines *** 99 Transaction Not Completed XXX 99 Operation non Completée XXX Store & Forward (SAF) Approved – Thank You Approuvée – Merci

NOTE: * Response codes are not required for cancellations.

** Response codes are not required for time-outs or reversals *** When a SPED with a Moneris application is used, this message should be used

when a SPED returns Condition Code 307.

99 Transaction Not Approved XXX 99 Operation Refusée XXX

20 October 2009 Moneris Receipts Specification

Credit Card Transaction Record Formats

Requirements for Internet Transaction Receipts

The customer must be provided a record of the transaction, either by electronic means such as an email, or by surface mail if physical goods are being sent.

Changes to the required data on CTRs are:

z You must not send account data over the Internet to the customer. Use a unique

identification number to later retrieve account details. It is preferable that you use the Moneris sequence number that is returned in the response.

z The URL (Uniform Resource Locator) or on-line address must be included on the CTR. z A description of the goods/services must be provided. z A list of any restrictions for refunds or returns. z The Company’s name MUST appear on the CTR, (not the Internet Provider’s name). z Amount currency code and au thorization code MUST also be present.

2

Moneris Receipts Specification October 2009 21

Credit Card Transaction Record Formats

2

Requirements for Internet Transaction Receipts

ONLINE RECEIPT

Note 1

Note 2

Note 3 Note 4 Note 6

Note 8

Merchant’s Company Name 123 Main Street Townsville, Ontario M1M 1M1 CANADA Tel: 555-555-5555 Fax: 555.555.5556

WWW.COMPANYNAME.COM

Reference number: 66######0010010010 O rder Num ber: ########### Response Code: # Authorization Code: ######## Transaction Date and Time: Transaction Type: Sale

Order Information

Quantity Item Unit Price 1 hour Services $10.00 1 Good Thing $10.00

Sub-total $20.00 Taxes: $2.00 TOTAL $22.00 CDN Transaction Type: Sale Note 9, 10

Note 5 Note 7

Note 11

Note 12

22 October 2009 Moneris Receipts Specification

Purchaser ‘s Information Name: John Smith Address: 123 Main Street

Cityville, Ontario N2N 2N2 CANADA

RETURNS & REFUND POLICY: No Refunds or Returns after 90 days after the purchase date

Notes:

1. Merchant’s company name

2. Merchant’s online address

Credit Card Transaction Record Formats

Requirements for Internet Transaction Receipts

Notes:

3. Reference Number: This is used as the unique transaction identifier. It is to be derived by combining Moneris

Solutions’ terminal/device ID and shift/batch/sequence numbers into one field.

4. Response Code

5. Authorization Code

6. Transaction Date and Time: Transaction time must reflect the local time of the payment server.

7. Transaction Type

8. Description of goods and services purchased

9. T otal transaction amount

10. Currency (e.g., CDN or US)

11. Cardholder’s Name and Address Include the Shipping Address if it is different from the Cardholder’s address.

2

12. Returns/Refund Policy, if restricted

Moneris Receipts Specification October 2009 23

Credit Card Transaction Record Formats

2

Requirements for Internet Transaction Receipts

24 October 2009 Moneris Receipts Specification

3

Moneris Response Codes

The following table lists the Moneris Response Codes located in the last three bytes of the SPDH Header (P-48) as well as the corresponding ISO Response Codes (FID “X”). The terminal and PINPad (SPED) messages will be returned in the FID “g” field.

A Moneris Response Code that is less than “050” indicates an approved transaction. The Terminal Message text is a suggestion only and is not mandated by either Moneris or

Interac. It is strongly advised that discretion be used with sensitive messages such as “INSUFFICIENT FUNDS” if the terminal display is visible to persons other than the cardholder and the clerk. Replacing the above message with a more general message such as “DECLINED” is recommended.

The ISO response code may be the same for more than one response (e.g., 96). You need to check the Moneris response code as well.

MONERIS RESPONSE CODES

APPROVED RESPONSE CODES 000 00 Approved, Account Balances

001 00

002 00 Approved, Country Club Approved/

003 00 Approved, Maybe More ID Approved/

004 00

005 00 Approved, Blind Approved/

006 00 Approved, VIP Approved/

007 00 Approved, Administrative

ISO CODES FID X MONERIS DESCRIPTION

Included Approved, Account Balances Not

10

08

Included

Approved, Pending ID (Sign Paper Draft)

Transaction

TERM. MESSAGE ENGLISH/FRENCH

Approved/ Approuvée

Approuvée

Approuvée Approved/

Approuvée

Approuvée Approved/

Approuvée

SPED MESSAGE ENGLISH/FRENCH

Approved/ Approuvée

008 00 Approved, National NEG File Hit OKApproved/

Approuvée

Moneris Receipts Specification October 2009 25

Approved/ Approuvée

Moneris Response Codes

3

MONERIS RESPONSE CODES

009 00 Approved, Commercial Approved/

023 43 Amex - Credit Authorization Approved

024 77 Amex 77 - Credit Authorization Approved

025 00 Amex - Credit Authorization Approved

026 03 Amex - Credit Authorization Approved

027 00

028 04

ISO CODES FID X MONERIS DESCRIPTION

Credit Card Authorization Approved 01 85

VIP Credit Approved Approved 11

TERM. MESSAGE ENGLISH/FRENCH

Approuvée

Authorization/ Approuvée

Authorized/ Approuvée

SPED MESSAGE ENGLISH/FRENCH

Approved/ Approuvée

-

029 21

76 77

DECLINED RESPONSE CODES 050 06

84 96

051 54 Expired Card Expired Card/

052 75 PIN Retries Exceeded Excess PIN Tries/

Credit Response

Acknowledgement

Decline Re-Try

Approved Authorized/ Approuvée

System Problem ###/ Recommencer Probleme Système ###

Carte Expirée

Trop Erreurs NIP

-

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

Expired Card Refer To Branch/ Carte Expirée Voyez Votre Suc

Excess PIN Tries Refer To Branch/ Trop Erreurs NIP Voyez Votre Suc

26 October 2009 Moneris Receipts Specification

Moneris Response Codes

3

MONERIS RESPONSE CODES

053 58 No Sharing Re-Try

054 96 No Security Module Re-Try

055 40 Invalid Transaction Card Not Supported/

056 40 No Support Card Not Supported/

057 62 Lost Or Stolen Card Card Use Limited/

ISO CODES FID X MONERIS DESCRIPTION

TERM. MESSAGE ENGLISH/FRENCH

Edit Error/ Recommencer Erreur Edition

System Problem ###/ Recommencer Problème Système ###

Carte Non Acceptée

Usage Restreint

SPED MESSAGE ENGLISH/FRENCH

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

Not Approved No POS Access/ Refusée Pas Acces Au Tpv

Card Use Limited Refer To Branch/ Usage Restreint Voyez Votre Suc

058 62 Invalid Status Card Use Limited/

Usage Restreint

059 62 Restricted Card Card Use Limited/

Usage Restreint

060 52 No Checking Account No Checking Acct

Re-Try Or Cancel/ Pas De Compte Chèques

53 48

061 56 No PBF Card Is Not Set Up/

No Savings Account No Savings Acct

Re-Try Or Cancel/ Pas De Compte Epargne

Carte Inactive

Card Use Limited Refer To Branch/ Usage Restreint Voyez Votre Suc

Chq Not Set Up Refer To Branch/ Cpte Non Etabli Voyez Votre Suc

Sav Not Set Up Refer To Branch/ Cpte Non Etabli Voyez Votre Suc

Card Is Not Set Up Refer To Branch/ Carte Inactive Voyez Votre Suc

Moneris Receipts Specification October 2009 27

Moneris Response Codes

3

MONERIS RESPONSE CODES

062 96 PBF Update Error Re-Try

063 96 Invalid Authorization Type Re-Try

064 14 Bad TRACK 2 Re-Try

065 RA Adjustment Not Allowed Exceeds

066 96 Invalid Credit Card Advance

ISO CODES FID X MONERIS DESCRIPTION

Increment

TERM. MESSAGE ENGLISH/FRENCH

System Problem ###/ Recommencer Probleme Système ###

Invalid Card #/ Recommencer No. Carte Non Valide

Correction Limit/ Correction Limite Dépasser

Re-Try System Problem ###/ Recommencer Probleme Système ###

SPED MESSAGE ENGLISH/FRENCH

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

Cannot Process Over Store Limit/ Non Traitable Magasin-Lim Excd

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

067 77 Invalid Transaction Date Re-Try

Edit Error ###/ Recommencer Erreur Edition ###

068 96 PTLF Error Re-Try

System Problem ###/ Recommencer Probleme Système ###

069 06 Bad Message Error Re-Try

Edit Error ###/ Recommencer Erreur Edition ###

070 92 No IDF Invalid Card/

Carte Non Valide

071 92 Invalid Route Authorization Invalid Card/

Carte Non Valide

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

Invalid Card Refer To Branch/ Carte Non Valide Voyez Votre Suc

28 October 2009 Moneris Receipts Specification

Moneris Response Codes

3

MONERIS RESPONSE CODES

072 96 Card On National NEG File Re-Try

073 92 Invalid Route Service

074 63

075 14 Invalid PAN Length Re-Try

076 51 Low Funds Insufficient Funds/

ISO CODES FID X MONERIS DESCRIPTION

(Destination)

Unable To Authorize 83 86 91

Merchant Link not logged on.

(Network Management Logon

required).

TERM. MESSAGE ENGLISH/FRENCH

System Problem ###/ Recommencer Probleme Système ###

Invalid Card/ Carte Non Valide

Issuer Not Online ###/ Emetteur Non Relie

Invalid Card #/ Recommencer No. Carte Non Valide

Manque De Fonds

SPED MESSAGE ENGLISH/FRENCH

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

Invalid Card Refer To Branch/ Carte Non Valide Voyez Votre Suc

Cannot Process System Problem/ Non Traitable Probleme Système

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

Not Approved $ Not Available/ Refusée Manque De Fonds

077 61 Pre-Auth Full $ Limit Exceeded/

Limite $ Excédée

078 09

94

079 61 Maximum Online Refund

080 61 Maximum Offline Refund

081 61 Maximum Credit Per Refund

Duplicate Transaction Re-Try

System Problem ###/ Recommencer Probleme Système ###

$ Limit Exceeded/

Reached

Limite $ Excédée

$ Limit Exceeded/ Limite $ Excédée

$ Limit Exceeded Refer To Branch/ Limite $ Excédée Voyez Votre Suc

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

$ Limit Exceeded Refer To Branch/ Limite $ Excédée Voyez Votre Suc

Moneris Receipts Specification October 2009 29

Moneris Response Codes

3

MONERIS RESPONSE CODES

082 65 Number Of Times Used Exceeded Usage Exceeded/

083 61 Maximum Refund Credit Reached $ Limit Exceeded/

084 96 Duplicate Transaction -

085 40 Inquiry Not Allowed Card Not Supported/

086 96 Over Floor Limit Re-Try

ISO CODES FID X MONERIS DESCRIPTION

Authorization Number Has

Already Been Corrected By Host.

TERM. MESSAGE ENGLISH/FRENCH

Usage Excédée

Limite $ Excédée

-

Carte Non Acceptée

System Problem ###/ Recommencer Probleme Système ###

SPED MESSAGE ENGLISH/FRENCH

Usage Exceeded Refer To Branch/ Usage Excédée Voyez Votre Suc

$ Limit Exceeded Refer To Branch/ Limite $ Excédée Voyez Votre Suc

-

Not Approved No POS Access/ Refusée PAS Acces AU TPV

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

087 Q7 Maximum Number Of Refund

Credit By Retailer

088 96 Place Call Re-Try

089 62 CAF Status Inactive Or Closed Card Use Limited/

090 96 Referral File Full Re-Try

091 96 NEG File Problem Re-Try

Over Retailer Limit/ Magasin Limite Dépasser

System Problem ###/ Recommencer Probleme Système ###

Usage Restreint

System Problem ###/ Recommencer Probleme Système ###

Cannot Process Over Store Limit/ Non Traitable Magasin-Lim Excd

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

Card Use Limited Refer To Branch/ Usage Restreint Voyez Votre Suc

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

30 October 2009 Moneris Receipts Specification

Moneris Response Codes

3

MONERIS RESPONSE CODES

092 Q7 Advance Less Than Minimum Over

093 96 Delinquent Re-Try

094 96 Over Table Limit Re-Try

095 61 Amount Over Maximum Re-Try

096 82 PIN Required Re-Try

ISO CODES FID X MONERIS DESCRIPTION

TERM. MESSAGE ENGLISH/FRENCH

Retailer Limit/ Magasin Limite Dépasser

System Problem ###/ Recommencer Probleme Système ###

PIN Error/ Recommencer NIP Erroné

SPED MESSAGE ENGLISH/FRENCH

Cannot Process Over Store Limit/ Non Traitable Magasin-Lim Excd

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

PIN Error Please Re-Try/ NIP Erroné Recommencez S.V.P .

097 14 Mod 10 Check Failure Re-Try

Invalid Card #/ Recommencer No. Carte Non Valide

098 96 Force Post Re-Try

System Problem ###/ Recommencer Probleme Système ###

099 14 Bad PBF Re-Try

Invalid Card #/ Recommencer

No. Carte Non Valide REFERRAL RESPONSE CODES 100 91 Unable To Process Transaction -

Invalid Request Contact Moneris Help Desk for

repeat declines.

Re-Try

System Problem ###

Recommencer

Probleme Système ###

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

Moneris Receipts Specification October 2009 31

Moneris Response Codes

3

MONERIS RESPONSE CODES

101 102

103 96 NEG File Problem Re-Try

104 96 CAF Problem Re-Try

105 57 Card Not Supported Invalid Card/

106 Q7 Amount Over Maximum Over

ISO CODES FID X MONERIS DESCRIPTION

96 Place Call Re-Try

TERM. MESSAGE

ENGLISH/FRENCH

System Problem ###/

Recommencer

Probleme Système ###

System Problem ###/

Recommencer

Probleme Système ###

System Problem ###/

Recommencer

Probleme Système ###

Carte Non Valide

Retailer Limit/

Magasin Limite

Dépasser

SPED MESSAGE ENGLISH/FRENCH

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

Invalid Card Refer To Branch/ Carte Non Valide Voyez Votre Suc

Cannot Process Over Store Limit/ Non Traitable Magasin-Lim Excd

107 65 Over Daily Limit Usage Exceeded/

Usage Excédée

108 96 CAF Problem Re-Try

System Problem ###/

Recommencer

Probleme Système ### 109 Q7 Advance Less Than Minimum Over Retailer Limit/

Magasin Limite

Dépasser

110 65 Number Of Times Used Exceeded Usage Exceeded/

Usage Excédée

111 96 Delinquent Re-Try

System Problem ###/

Recommencer

Probleme Système ###

Usage Exceeded Refer To Branch/ Usage Exceeded Voyez Votre Suc

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

Cannot Process Over Store Limit/ Non Traitable Magasin-Lim Excd

Usage Exceeded Refer To Branch/ Usage Exceeded Voyez Votre Suc

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

32 October 2009 Moneris Receipts Specification

Moneris Response Codes

3

MONERIS RESPONSE CODES

112 96 Over Table Limit Re-Try

113 68

115 96 PTLF Er ror Re- Try

121 96 Administration File Problem Re-Try

122 81 Unable To Validate PIN: Security

ISO CODES FID X MONERIS DESCRIPTION

Time-out Re-Try

96

Module Down

TERM. MESSAGE

ENGLISH/FRENCH

System Problem ###/

Recommencer

Probleme Système ###

System Problem ###/

Recommencer

Probleme Système ###

System Problem ###/

Recommencer

Probleme Système ###

System Problem ###/

Recommencer

Probleme Système ###

Re-Try

Edit Error

Recommencer

Erreur Edition

SPED MESSAGE ENGLISH/FRENCH

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

Cannot Process Please Re-Try/ Non Traitable

Recommencez S.V.P . SYSTEM ERROR RESPONSE CODES 150 06 Merchant Not On File Re-Try

Edit Error Recommencer Erreur Edition

200 06

52 53

201 55 Incorrect PIN Re-Try

202 13 Advance Less Than Minimum Re-Try

203 96 Administrative Card Needed Re-Try

Invalid Account Re-Try

Edit Error Recommencer Erreur Edition

PIN Error/ Recommencer NIP Erroné

Edit Error Recommencer Erreur Edition

System Problem ###/ Recommencer Probleme Système ###

Cannot Process

Please Re-Try/

Non Traitable

Recommencez S.V.P .

Cannot Process

Please Re-Try/

Non Traitable

Recommencez S.V.P .

PIN Error

Please Re-Try/

NIP Erroné

Recommencez S.V.P .

Cannot Process

Please Re-Try/

Non Traitable

Recommencez S.V.P .

Cannot Process

Please Re-Try/

Non Traitable

Recommencez S.V.P .

Moneris Receipts Specification October 2009 33

Moneris Response Codes

3

MONERIS RESPONSE CODES

204 Q7 Amount Over Maximum Over Retailer Limit/

205 13 Invalid Advance Amount Re-Try

206 56 CAF Not Found C ard Is Not Set Up/

207 77 Invalid Transaction Date Re-Try

208 06 Invalid Expiration Date Re-Try

ISO CODES FID X MONERIS DESCRIPTION

TERM. MESSAGE ENGLISH/FRENCH

Magasin Limite Dépasser

Edit Error Recommencer Erreur Edition

Carte Inactive

Edit Error Recommencer Erreur Edition

SPED MESSAGE

ENGLISH/FRENCH

Cannot Process

Over Store Limit/

Non Traitable

Magasin-Lim Excd

Cannot Process

Please Re-Try/

Non Traitable

Recommencez S.V.P .

Card Not Set Up

Refer To Branch/

Carte Inactive

Voyez Votre Suc

Cannot Process

Please Re-Try/

Non Traitable

Recommencez S.V.P .

Cannot Process

Please Re-Try/

Non Traitable

Recommencez S.V.P . 209 12 Invalid Transaction Code Re-Try

Edit Error Recommencer Erreur Edition

210 87 PIN Key Sync Error Re-Try

Edit Error Recommencer Erreur Edition

212 91 Destination Not Available Issuer Not

Online ###/ Emetteur Non Relie ###

251 13 Error On Cash Amount Re-Try

Edit Error Recommencer Erreur Edition

252 40 Debit Not Supported Card Not

Supported/ Carte Non Acceptée

Cannot Process

Please Re-Try/

Non Traitable

Recommencez S.V.P .

Cannot Process

Please Re-Try/

Non Traitable

Recommencez S.V.P .

Cannot Process

System Problem/

Non Traitable

Probleme Système

Cannot Process

Please Re-Try/

Non Traitable

Recommencez S.V.P .

Not Approved

No POS Access/

Refusée

Pas Acces Au Tpv

34 October 2009 Moneris Receipts Specification

Moneris Response Codes

3

MONERIS RESPONSE CODES

AMEX RESPONSE CODES (DECLINES) 426 02 AMEX - Denial 12 Call AMEX 12/

427 07 AMEX - Invalid Merchant Invalid Merchant/

429 09 AMEX - Account Error Account Error Re-Try/

430 10 AMEX - Expired Card Expired Card/

431 11 AMEX - Call Amex Call AMEX/

434 15 AMEX - Call 03 Call AMEX 03/

435 16 AMEX - System Down System Down

ISO CODES FID X MONERIS DESCRIPTION

TERM. MESSAGE ENGLISH/FRENCH

Appeler AMEX 12

Marchand Inconnu

Compte Erroné Recommencer

Carte Expirée

Appeler AMEX

Appeler AMEX 03

Système En Panne

SPED MESSAGE

ENGLISH/FRENCH

-

436 19 AMEX - Call 05 Call AMEX 05/

Appeler AMEX 05

437 42 AMEX - Declined, Call Declined Call AMEX/

Refusée Appeler AMEX

438 50 AMEX - Declined, Call Declined Call AMEX/

Refusée Appeler AMEX

439 51 AMEX - Service Error Service Error/

Erreur De Service

440 53 AMEX - Call Amex Call AMEX/

Appeler AMEX

441 0A AMEX - Amount Error Amt Error Retry/

Montant Erroné

Recommencer CREDIT CARD RESPONSE CODES (DECLINES) 475 06 CREDIT CARD - Invalid

Expiration Date

Declined – Invalid

Expiry Date/

Refusée

Date Expirée

Non Valide

-

Moneris Receipts Specification October 2009 35

Moneris Response Codes

3

MONERIS RESPONSE CODES

476 03

477 14 CREDIT CARD - Refer Call Declined

478 41 CREDIT CARD - Decline, Pick

479 04

ISO CODES FID X MONERIS DESCRIPTION

CREDIT CARD - Invalid 12 13 15 19 77 91 96

42

Transaction, Rejected

Up Card, Call

CREDIT CARD - Decline, Pick

Up Card

TERM. MESSAGE ENGLISH/FRENCH

Declined/ Refusée

Unknown Account/ Refusée Compte Inconnu

Declined 41-Hold Card Call/ Refusée 41-Garder Carte Appeler

Declined Pick Up Card/ Refusée Garder Carte

SPED MESSAGE ENGLISH/FRENCH

-

480 07

43

481 05

50 51 57 58 62 65 80 93

482 54 CREDIT CARD - Expired Card Decli ned

CREDIT CARD - Decline, Pick

Up Card

CREDIT CARD - Decline Declined/

Declined 43-Hold Card Call/ Refusée 43-Garder Carte Appeler

Refusée

Expired Card/ Refusée Carte Expirée

-

36 October 2009 Moneris Receipts Specification

Moneris Response Codes

3

MONERIS RESPONSE CODES

483 01

484 02

485 78 CREDIT CARD - Not Authorized Declined/

486 81 CREDIT CARD - CVV

487 82 CREDIT CARD – Invalid CVV Declined/

489 84 CREDIT CARD – Invalid CVV Declined/

ISO CODES FID X MONERIS DESCRIPTION

CREDIT CARD - Refer Declined 60 61

CREDIT CARD - Expired Card – 69

Refer

Cryptographic Error

TERM. MESSAGE ENGLISH/FRENCH

Refer Call to Issuer/ Refusée Referer l’Appel á l’Émetteur

Declined Refer Call to Issuer/ Refusée Referer l’Appel á l’Émetteur

Refusée Declined/

Refusée

SPED MESSAGE ENGLISH/FRENCH

-

490 85 CREDIT CARD – Invalid CVV Declined/

Refusée SYSTEM DECLINE RESPONSE CODES 800 06 Bad Format Re-Try

Edit Error

Recommencer

Erreur Edition 801 06 Bad Data Re-Try

Edit Error

Recommencer

Erreur Edition 802 06 Invalid Clerk ID Invalid Clerk ID/

Commis Non Valide

809 57 Bad Close Re-Try – Trans

Not Permitted/

Recommencer

Opération Non

Permise

-

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

Moneris Receipts Specification October 2009 37

Moneris Response Codes

3

MONERIS RESPONSE CODES

810 68 System Timeout

811 96 System Error Re-Try

821 58 Bad Response Length Re-Try

877 81 Invalid PIN Block Re-Try

878 82 PIN Length Error Re-Try

ISO CODES FID X MONERIS DESCRIPTION

No response from Moneris Host Contact Moneris Help Desk for

repeat declines.

TERM. MESSAGE

ENGLISH/FRENCH

Re-Try

System Problem ###

Recommencer

Probleme Système ###

System Problem ###/

Recommencer

Probleme Système ###

Edit Error

Recommencer

Erreur Edition

Edit Error

Recommencer

Erreur Edition

PIN Error/

Recommencer

NIP Erroné

SPED MESSAGE ENGLISH/FRENCH

Cannot Process Please Re-Try/ Non Traitable Recommencez S.V.P .

PIN Error Please Re-Try/ NIP Erroné Recommencez S.V.P .

880 - Final Response Packet of a Multi-

Packet Transaction

881 - Continuation Response Packet of

a Multi-Packet Transaction 882 Download Aborted General Failure 889 88 MAC Key Sync Error -

898 63 Bad MAC value Re-Try

899 84 Bad Sequence Number - Terminal

must handle this internally -

Resend Transaction. 900 75 Capture - PIN Tries Exceeded Excess PIN Tries/

901 54 Capture - Expired Card Expired Card/

-

Edit Error ###/ Recommencer

Erreur Edition ###

-

Trop Erreurs NIP

Carte Expirée

-

Cannot Process

Please Re-Try/ Non Traitable

Recommencez S.V.P .

-

38 October 2009 Moneris Receipts Specification

Moneris Response Codes

3

MONERIS RESPONSE CODES

902 05 Capture - NEG Capture Card Restricted/

903 05 Capture - CAF Status 3 Card Restricted/

904 05 Capture - Advance less than

905 05 Capture - Num Times Used Max Use Exceeded/

906 05 Capture – Delinquent Account Problem/

907 05 Capture - Over Limit Table Exceeds Limit/

908 05 Capture - Amount Over

909 05 Capture – Capture Card Restricted/

ISO CODES FID X MONERIS DESCRIPTION

Minimum

Maximum

TERM. MESSAGE ENGLISH/FRENCH

Carte Restreint

Carte Restreint Invalid Amount/

Montant Non Valide

Usage Max Excédé

Compte Problème

Limite Excédée Invalid Amount/

Montant Non Valide

Carte Restreint

SPED MESSAGE ENGLISH/FRENCH

-

ADMIN RESPONSE CODES 960 00 Initialization Failure - No Match

on Merchant ID

961 00 Initialization Failure - No Match

on PINPad

962 Initialization Failure - No match

on Printer ID

963 05 Initialization Failure - No Match

On Poll Code

964 05 Initialization Failure - No Match

On Concentrator ID

965 05 Invalid Software Version Number Terminal Data Error

966 - Duplicate Terminal Name Duplicate Terminal

970 - Terminal/Clerk Table Full Table Full /

983 - Clerk T otals Unavailable: selected

Clerk IDs do not exist or have zero totals.

Failed to Initialize Merchant ID Error

No Match on PINPAD Contact Help Centre

Failed to Initialize Printer ID Error

Failed to Initialize Poll Code Error

Failed to Initialize Concentrator ID Err

Contact Help Centre

Name

Table Pleine No Activity /

Aucune Activite

-

Moneris Receipts Specification October 2009 39

Moneris Response Codes

3

MONERIS RESPONSE CODES

989 - MAC Error on Transaction 95

ISO CODES FID X MONERIS DESCRIPTION

(Initialization and Handshake) Most often, this indicates that the

wrong keys have been injected into a device.

TERM. MESSAGE ENGLISH/FRENCH

System Problem ###/ Probleme Système ###--

SPED MESSAGE ENGLISH/FRENCH

40 October 2009 Moneris Receipts Specification

PayPal Moneris - 2009 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Preface

Moneris Merchant Certification

Credit Card Transaction Record Formats

Approval/Decline Messages

CTR Customer Message Format

CTR Customer Message Examples

Requirements for Internet Transaction Receipts

Moneris Response Codes