Paxar TC6037EM User Manual

Monarch

Pathfinder





Ultra



Gold

Printer

TC6037EM Rev. AC 1/03 ©2002 Paxar Corporation. All rights reserved.

Each product and program carries a respective written warranty, the only
warranty on which the customer can rely. Paxar reserves the right to make
changes in the product and the programs and their availability at any time and
without notice. Although Paxar has made every effort to provide complete
and accurate information in this manual, Paxar shall not be liable for any
omissions or inaccuracies. Any update will be incorporated in a later edition of
this manual.

©2002 Paxar Americas, Inc. All rights reserved. No part of this publication may
be reproduced, transmitted, stored in a retrieval system, or translated into any
language in any form by any means, without the written permission of Paxar
Americas, Inc.

Trademarks

Monarch®, Pathfinder®, Ultra®, 6037, 6076, 9462, and 9464 are registered trademarks of Paxar Americas, Inc.
Systems, Inc.
Paxar is a trademark of Paxar Corporation.
RBRC® is a trademark of Rechargeable Battery Recycling Corporation.

Paxar Americas, Inc.
170 Monarch Lane
Miamisburg, OH 45342

TABLE OF CONTENTS

Introduction .....................................................................................1-1

Getting Started...............................................................................1-1

Using this Manual ...........................................................................1-2

Regulatory Compliance ...................................................................1-2

Radio Frequency Interference Requirements .....................................1-3

Radio Frequency Interference Requirements – Canada.......................1-3

European Economic Area ................................................................1-4

Using Batteries ................................................................................2-1

Using the Main Battery....................................................................2-1

Charging the Main Battery............................................................2-2

Changing the Main Battery ...........................................................2-2

Using the Backup Battery ................................................................2-3

Changing the Backup Battery .......................................................2-4

Main Battery Safety Information .......................................................2-6

Using Supplies.................................................................................3-1

Loading Supplies ............................................................................3-1

Loading for Peel Mode.................................................................3-3

Loading for Non-Peel Mode ..........................................................3-6

Removing Supplies .........................................................................3-6

Basic Operations..............................................................................4-1

Using the Keypad ...........................................................................4-1

Entering Data .............................................................................4-2

Using the Display ...........................................................................4-3

Reading the Status Line...............................................................4-3

Table of Contents i

Scanning Bar Codes .......................................................................4-3

Certification Note............................................................................4-6

Printing..........................................................................................4-7

Power Management.........................................................................4-7

Radio Frequency Communications....................................................4-7

Attaching the Safety Strap...............................................................4-8

Helpful Reminders ..........................................................................4-9

Care and Maintenance ......................................................................5-1

Cleaning ........................................................................................5-1

Printhead ...................................................................................5-2

Platen Roller ..............................................................................5-3

Pinch and Feed Rollers................................................................5-4

Sensors .....................................................................................5-5

Scanner Window .........................................................................5-6

Scanner Flex Cable .....................................................................5-7

Clearing Supply Jams .....................................................................5-7

Storing the Printer ..........................................................................5-8

Troubleshooting...............................................................................6-1

Error Codes................................................................................6-2

Glossary ..........................................................................................6-1

Reference Information ......................................................................6-1

Specifications.................................................................................6-1

Accessories/Options .......................................................................6-2

ii Table of Contents

INTRODUCTION

1

The Monarch® Pathfinder® Ultra®
scans bar codes, collects data, and communicates with other devices.
Your System Administrator must configure it for you to use.

This manual describes how to use these printers.

Gold

6037™ printer prints,

Getting Started

To start using the printer, you must:

1. Charge the main battery. See “Charging the Main Battery” in
Chapter 2.

NOTE: You must charge the battery before using it. For optimal battery

life, charge the battery

2. Insert the main battery and the backup battery in the printer. See
“Changing the Main Battery” and “Changing the Backup Battery” in
Chapter 2.

3. Attach the safety strap found in the documentation package. See
“Attaching the Safety Strap” in Chapter 4.

within three months of receipt

.

Introduction 1-1

4. Load supplies in the printer. See “Loading Supplies” in Chapter 3.

5. Turn on the printer.

NOTE: Your System Administrator must load an application in the printer

before you can use it.

Using this Manual

Following is a summary of the contents of this manual.

Chapter Contents

1 Introduction Information you should know before using the printer.

2 Using the Battery Charging, changing, and using batteries safely.

3 Using Supplies Supply loading and removal.

4 Basic Operations Everyday printer usage.

5 Care and

Maintenance

6 Troubleshooting Common problems and their solutions.

A Glossary Printer terms and their definitions.

B Reference

Information

Clearing supply jams and cleaning the printer.

Printer specifications and accessories/options.

The printer’s end user should read this manual. This person uses the
printer to print and scan bar codes.

In addition to this manual, you also have a printed, quick-reference
version of this manual. Other documentation is available on our Web
site.

Regulatory Compliance

Paxar RF products are designed to be compliant with the rules and
regulations in the locations into which they are sold and will be labeled as
required. The majority of Paxar RF devices are type approved and do not
require the user to obtain license or authorization before using the
equipment. Any changes or modifications to Paxar equipment not
expressly approved by Paxar could void the user authority to operate the
equipment.

1-2 Introduction

Radio Frequency Interference Requirements

This device has been tested and found to comply with the limits for a
Class A digital device pursuant to Part 15 of the Federal Communications
Commissions Rules and Regulation. These limits are designed to provide
reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference
to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense. However, there
is no guarantee that interference will not occur in a particular installation.

If the equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of
the following measures:

♦ Re-orient or relocate the receiving antenna.
♦ Increase the separation between the equipment and receiver.
♦ Connect the equipment into an outlet on a circuit different from that

which the receiver is connected.

Radio Frequency Interference Requirements – Canada

This Class A digital apparatus meets the requirements of the Canadian
Interference-Causing Equipment Regulations.

Cet appareil numérique de la Classe A respecte toutes les exigencies du
Reglement sur le Materiél Brouilleur du Canada.

Warning: This wireless portable device has been shown to be capable

of compliance for localized specific absorption rate (SAR) for
uncontrolled environment/general population exposure limits
specified in ANSI/IEEE Std. C95.1-1992 and had been tested
in accordance with the measurement procedures specified in
FCC/OET Bulletin 65 Supplement C (2001) and IEEE Std.
1528-200X (Draft 6.4, July 2001).

Introduction 1-3

European Economic Area

The European variant is intended for use throughout the European
Economic Area, however authorization for use restricted as follows:

♦ European standards dictate maximums radiated transmit power of 100

mW EIRP and frequency range 2.400 – 2.4835 GHz.

♦ France, the equipment is to be restricted to the 2.4465 – 2.4835 GHz

frequency range.

♦ Belgium outside, the equipment is to be restricted to the

2.460 – 2.4835 GHz frequency range.

♦ Operation in Italy requires a user license.

1-4 Introduction

USING BATTERIES

The 6037 printer uses two batteries: a main battery and a backup
battery. Both are located in a compartment at the bottom of the printer’s
handle.

Battery Use

Main Running the printer. Several other Monarch printers also

use this battery, which is rechargeable.

Backup Maintaining the system settings.

2

Using the Main Battery

The printer’s main power source is a 7.4V lithium-ion battery.

only

NOTE: The printer takes

from any other manufacturer.

this battery. Do Not substitute batteries

You must charge the battery when you receive the printer, even if you do
not use it right away.

Using Batteries 2-1

Charging the Main Battery

To charge the main battery, use either the Monarch 9462™ single-station
or 9464™ four-station battery chargers. See the documentation for those
chargers for more information. Charging time is approximately 1.5 – 3
hours.

WARNING: The battery might explode if placed on a different charger.

Changing the Main Battery

To change the main battery:

1. Turn the printer over and press the button on the battery compartment
door (at the bottom of the printer’s handle) and slide it open (the door
stays attached).

Battery
Compartment
Door

Button

2-2 Using Batteries

2. Turn the printer upright, holding your palm beneath the open battery
compartment. Hit the printer on your hand and catch the battery as it
slides out.

Main
Battery

3. Insert a new battery into the compartment (non-ribbed end first).

4. Slide the compartment door shut. You will have to press the battery

in slightly so the door fits over it. When the door shuts, you hear it
click into place.

Using the Backup Battery

The backup battery is a 3-volt lithium coin cell.
You can buy additional backup batteries at most
stores.

You must switch backup batteries when you receive
a CMOS error.

Using Batteries 2-3

Changing the Backup Battery

To change the backup battery:

1. Turn the printer over and press the button on the battery compartment
door (at the bottom of the printer’s handle) and slide it open (the door
stays attached).

Battery
Compartment
Door

Button

2. Turn the printer upright, holding your palm beneath the open battery
compartment. Hit the printer on your hand and catch the battery as it
slides out.

2-4 Using Batteries

Main
Battery

3. Remove the backup battery by turning it slightly counterclockwise,
and pulling it out.

Backup
Battery

4. At the same angle, place the new battery (positive side facing away
from the main battery) at the edge of the track. As you push it in, it
will straighten itself.

5. Replace the main battery.

6. Slide the compartment door shut. You will have to press the main

battery in slightly so the door fits over it. When the door shuts, you
hear it click into place.

Using Batteries 2-5

Main Battery Safety Information

♦ You must charge the battery before using it. For optimal battery life,

charge the battery

within three months of receipt

♦ WARNING: The battery might explode if placed on a different

charger.

♦ Take the battery out of the printer when storing the printer for a month

or longer.

♦ The optimal battery storage temperature is 50° F – 73° F (10°C – 23°C),

with a maximum of 104°F (40°C). The battery may lose its charge
capacity permanently if stored at temperatures less than 32°F (0°C) or
greater than 104°F (40°C). For longest life, the battery should be
stored in a cool, dry place.

♦ The recommended temperature for charging is 68°F – 77° F (20° C –

25°C)

♦ Disposal Information – Do not throw in trash. Dispose to your local

regulations. The Rechargeable Battery Recycling Corporation
(RBRC

®

) is a non-profit organization created to promote recycling of
rechargeable batteries. For more information about how to recycle
batteries in your area, visit www.rbrc.org. Batteries can also be
returned postage-paid to: ERC; 200 Monarch Lane Door #39;
Miamisburg, OH 45342.

.

CAUTION

Do Not disassemble, short-circuit, heat above

80°C, or incinerate the battery. It may explode.

♦ The battery should be charged immediately for either long-term

storage or after the battery has been exhausted from a printing
session. Frequent charging will actually prolong battery life and has
no negative effects such as memory issues.

♦ Do not let the battery come into contact with metal objects.

♦ Do not use a battery with a cracked case.

2-6 Using Batteries

♦ Do not let the battery get wet.

♦ The operating temperature for the battery is the same as for the

printer. See “Specifications.”

♦ It is normal for battery capacity to decrease up to 20% over the first

300 cycles of use.

♦ The battery should be charged immediately for either long-term

storage or after the battery has been exhausted from a printing
session. Frequent charging will actually prolong battery life and has
no negative effects such as memory issues.

♦ The printer uses battery power even when the printer is not printing.

Remove the printer’s battery and place on a charger when the printer
is not in use.

♦ Many factors affect your battery’s performance, including the quantity

of labels printed, intervals of batches printed, percentage of black per
label, and power management.

Using Batteries 2-7

2-8 Using Batteries

USING SUPPLIES

The printer can use three types of supplies:

♦ Labels

♦ Tags

♦ Receipt Paper

There are two print modes. The way you load the supplies depends on
the print mode you use.

3

Peel mode

♦

the labels. This mode allows you to apply the label immediately. It is
only for labels. If you have purchased and selected the on-demand
sensor, you must press the trigger between labels. Otherwise, the
next label prints only when the previous one is applied.

Non-Peel mode

♦

printed in a continuous strip, tags, and receipt paper.

removes the backing paper from the supplies as it prints

does not remove the backing paper. It is for labels

Loading Supplies

To load supplies:

1. Turn on the printer. The application starts running.

2. Maneuver to the point in the application where you are prompted to

load the supplies.

Using Supplies 3-1

3. Press the latch buttons and open the supply cover.

Cover

Latch
Buttons

4. Open the spring-loaded supply holder.

Supply Holder

3-2 Using Supplies

5. Place the supply roll in the supply holder so the supply feeds labels
from the bottom.

6. Load the supplies for the print mode you want. See “Loading for Peel
Mode” or “Loading for Non-Peel Mode.”

Loading for Peel Mode

To load supplies for peel mode:

A. Peel and discard the first four inches of labels from the backing

paper.

Using Supplies 3-3

B. Hold the printer upright and gently press down on the label deflector.

(It may be stiff.)

Label
Deflector

C. Feed all four inches of the backing paper over the peel bar and

under the applicator roller and the label deflector.

3-4 Using Supplies

Applicator Roller

Peel Bar

Label Deflector

D. Push the label deflector up until it snaps into place.

pply)

E. Partially close the cover to the first position.

F. Pull the backing paper over the guide roller, down to the pinch and

feed rollers.

G. Hold the backing paper edge between the feed and pinch rollers, and

press the trigger.

Guide Roller
(behind
su

Feed Roller
(behind Pinch
Roller)

Pinch Roller

Using Supplies 3-5

H. Close the cover and press Esc to exit.

Loading for Non-Peel Mode

To load supplies for non-peel mode:

A. Feed the supply under the applicator roller and over the label

deflector.

B. Close the supply cover.

C. Press Esc to exit.

Applicator Roller

Label Deflector

Removing Supplies

To remove supplies:

1. Peel mode only. Tear the backing paper just above the pinch roller.

2. Open the supply cover completely.

3-6 Using Supplies

3. Spread the supply holder tabs apart with one hand and remove the
supply roll.

4. Peel mode only. Carefully pull out the supply backing paper still in
place between the pinch and feed rollers.

Using Supplies 3-7

3-8 Using Supplies

BASIC OPERATIONS

This chapter explains the printer’s features and how to use them.

Using the Keypad

The printer keypad appears below.

4

Key(s) Description

Enter Accepts data or a menu selection.

Ctrl For future use.

Alt Displays a special character when you press and hold the key

with one hand while entering a 3-digit number with the other
hand. Your System Administrator will tell you what number(s)
to use.

Tab For future use.

Fct Performs a specially-defined function when pressed with a

single-digit number.

Delete Clears the entire line that the cursor is currently on.

Basic Operations 4-1

Key(s) Description

Bksp Moves the cursor one space to the left and deletes the

character in that position. Or, deletes the current line when
pressed with Shift.

Shift ♦ Enters upper-case or lower-case alphabetic mode.

♦ Deletes all data on the current line when pressed with Bksp.

Esc Moves to the previous menu, or exits the current module or

program.

Arrows Moves between items in a menu.

On/Off Turns the printer on and off.

Space Enters a space character.

Numeric/
Alphabetic

Symbols Displays the character shown on the face of the key.

Displays a numeric digit or letter.

Entering Data

There are three data entry modes:

♦ Normal mode –

Default

. Press the key to display what appears on

the face of the key (numbers or symbols).

♦ Upper-Case Alphabetic mode – Press Shift once to display upper-

case letters.

♦ Lower-Case Alphabetic mode – Press Shift twice to display lower-

letters.

♦ Special Key mode – Press a special key (Fct or Alt) to access

functions or display special characters).

4-2 Basic Operations

Using the Display

The display has eight lines and one status line.

Reading the Status Line

The status line has the following indicators:

Indicator Description

F You have pressed the Fct key, and the printer is in Special Key

mode. This mode remains in effect through the next key press.
To return to Normal mode without accessing a function, press the
Fct key again.

A You have pressed the Alt key, and the printer is in Special Key

mode. This mode remains in effect until you enter a 3-digit
number. To return to Normal mode without entering a number,
press the Alt key again.

C For future use.
↑ You have pressed the Shift key once, and the printer is in Upper-

Case Alphabetic mode. This mode remains in effect until you
press the Shift key (moving to Lower-Case Alphabetic mode).

↓ You have pressed the Shift key twice, and the printer is in Lower-

Case Alphabetic mode. This mode remains in effect until you
press the Shift key again (moving back to Normal mode).

The printer is in Normal mode if no indicator is on the display.

Scanning Bar Codes

Your printer may have a built-in scanner.

When you scan depends on the application the printer is running. It will
most likely prompt you on the display to press a certain key (probably the
trigger). When you press it, you activate the scanner.

Basic Operations 4-3

To scan a bar code:

1. Attach the safety strap to your wrist.

2. Point the scanner at a slight angle approximately 4 – 8 inches from

the bar code symbol.

3. Press the trigger or other key specified by your System Administrator.

CAUTION: Do Not stare into the beam.

The laser scan LED lights green after a successful scan. It lights amber
after an unsuccessful scan. This light is at the upper right of the keypad,
to the left of the On/Off key.

4-4 Basic Operations

If the bar code does not scan:

♦ Change the scanner’s angle slightly and try again.

♦ Clean the scanner window. See “Cleaning” in Chapter 5 for more

information.

♦ Move the scanner 4 – 8 inches away from the bar code. Adjust this

distance as needed to find the correct distance.

♦ Try scanning another bar code that you have scanned successfully. If

that scan is successful, the scanning problem is with the bar code.

♦ Move to a more dimly lit area.

♦ Ensure there are no voids (streaks) in the bar code symbol.

If the scan is still unsuccessful, ask your System Administrator to perform
a scanner test.

Basic Operations 4-5

Certification Note

This product is certified to be a Class II laser product with the United
States DHHS Center for Devices and Radiological Health. The scanner
emits less than 1.3 milliwatt beam of laser light from the scanning window. Laser
light in excess of Class I limits must be inside a protective cover. No
maintenance is required to keep this product in compliance with IEC 825
and DHHS Regulation 21, Subchapter J. No controls are provided for
operation or maintenance.

4-6 Basic Operations

Printing

When and how you print depends on your printer’s application. It may
print

♦ only after you press a certain key.

♦ automatically as soon as you press a key.

♦ automatically with no input from you.

♦ one or many labels at once.

Power Management

If the printer stays on, but you do not use it for a while, it goes into sleep
mode to conserve power. The printer wakes up when you start using it
again.

Radio Frequency Communications

Your printer may be able to communicate with other printers or a base
station via radio frequency (RF) communications. Your System
Administrator can tell you if you have this feature and any special
procedures you need to perform.

Basic Operations 4-7

Attaching the Safety Strap

1. Turn the printer upside down, resting its top on the table.

2. Take the thin end of the safety strap, and push it through the loop at

the bottom of the printer handle (near the battery compartment).

3. Push the thick end of the safety strap through the thin end’s loop.

4. Pull the strap. It may be necessary to help the thin end’s loop fit over

the plastic piece in the middle of the strap.

4-8 Basic Operations

5. Pull the strap tight.

Helpful Reminders

♦ Always start with a fully-charged battery.

♦ Attach the safety strap to your wrist before using the printer.

♦ Do Not pound the printer when applying labels printed in peel mode.

♦ Switch to a fully-charged battery every time you load a new roll of

supplies (doing so ensures optimum print quality).

♦ Turn the printer off when not using it.

♦ Operate and store the printer with the recommended temperature and

humidity ranges. See Appendix B, “Reference Information,” for more
information.

Basic Operations 4-9

4-10 Basic Operations

CARE AND MAINTENANCE

Caring for and properly maintaining your printer protects it and
keeps it running smoothly. This chapter explains how to

♦ clean the printhead, platen roller, sensors, and scanner window.

♦ clear supply jams.

♦ store the printer.

5

Cleaning

It is important to keep the printer clean. There are four main areas that
you must clean:

♦ Printhead

♦ Platen Roller

♦ Sensors

♦ Scanner Window

♦ Scanner Flex Cable

Do Not use sharp objects to clean the printer.

Care and Maintenance 5-1

Printhead

Clean the printhead

♦ after using 7-10 rolls of supplies.

♦ in extreme temperatures, humid conditions, or a dirty environment.

♦ when you see voids in the print.

♦ after a supply jam.

Do Not use silicone to clean or lubricate. Do Not use sharp objects to
remove adhesive or label particles from the printhead area. Do Not
touch the printhead with your fingers. These actions may damage the
printhead and void your warranty.

To clean the printhead:

1. Turn off the printer.

2. Open the supply cover and remove the supply roll. See “Removing

Supplies” in Chapter 3.

3. Check the supply holder for adhesive buildup, and clean it, if
necessary.

4. Ground yourself by touching metal on something other than the
printer. Grounding prevents electrostatic discharge, which may
damage your printer.

5-2 Care and Maintenance

5. Clean the printhead area of all adhesive and label particles using a
Monarch Cleaning Pen (#114226) or a soft cloth moistened with
isopropyl alcoh ol.

Printhead

6. Reload the supply roll and close the supply cover.

Platen Roller

Clean the platen roller when you see significant adhesive build-up or a
label is wrapped around the platen roller.

1. Turn the printer off and open the supply cover.

2. Remove the supplies. See “Removing Supplies” in Chapter 3.

3. Hold the printer upright and gently press down on the label deflector.

It may be stiff.

Care and Maintenance 5-3

4. Use a dry, soft-bristle brush, such as a toothbrush, to clean either the
standard (black) or linerless (red/orange textured) platen roller.

Platen Roller

5. Turn the platen roller with your finger, and then continue cleaning.

6. Reload the supplies and close the label deflector and supply cover.

NOTE: DO NOT use alcohol or solvents on linerless (red/orange textured)

platen rollers.

If the brush does not remove all the adhesive:

♦ use isopropyl alcohol ONLY on the standard (black) platen roller.

Moisten a cotton swab with isopropyl alcohol and run the cotton swab
across the platen roller. Turn the platen roller with your finger to make
sure the platen roller is clean all the way around. After cleaning, feed
several inches of supply through without printing to remove any
remaining isopropyl alcohol.

♦ Call Service to clean the linerless (red/orange textured) platen roller.

Pinch and Feed Rollers

To clean the pinch and feed rollers:

1. Turn the printer off and open the supply cover.

2. Remove the supplies. See “Removing Supplies” in Chapter 3.

5-4 Care and Maintenance

3. Turn the platen roller with your fingers and run a dry, lint-free cloth
across the pinch and feed rollers as they turn. Make sure the rollers
are clean all the way around. If that does not work, use a cloth
dampened slightly with distilled water.

4. Reload the supplies after the printer dries.

Sensors

To clean the on-demand sensor:

1. Turn the printer off and open the supply cover.

2. Remove the supplies. See “Removing Supplies” in Chapter 3.

3. Open the label deflector by gently pressing down with two fingers.

4. Clean the on-demand sensor with a soft cloth moistened with water.

On-Demand Sensor

5. Reload the supplies and close the label deflector and supply cover.

Care and Maintenance 5-5

To clean the black mark sensor:

1. Turn the printer off and open the supply cover.

2. Remove the supplies. See “Removing Supplies” in Chapter 3.

3. Clean the black mark sensor with a dry cotton swab.

Black Mark
Sensor

4. Reload the supplies and close the supply cover.

Scanner Window

Clean the scanner window whenever it appears to be dirty or smeared.
To clean it:

1. Moisten a soft cloth with water.

2. Wipe the window until it is completely clean.

5-6 Care and Maintenance

Scanner Flex Cable

Adhesive
Buildup

Scanner Flex

Cable

Occasionally, adhesive buildup will appear on the scanner flex cable, as
shown above. To clean the cable:

1. Turn the printer off and open the supply cover.

2. Inspect the scanner flex cable. At any place that adhesive buildup

appears, clean the cable with 99% isopropyl alcohol.

3. Close the supply cover.

Clearing Supply Jams

To clear a supply jam:

1. Turn off the printer.

2. Open the supply cover completely.

3. Open the label deflector by gently pressing down on it with two

fingers.

4. Remove the supplies. See “Removing Supplies” in Chapter 3.

Care and Maintenance 5-7

5. Carefully remove any jammed supply and close the deflector.

)

NOTE: Do Not pull the jammed supply out through the front of the label

deflector. Do Not use sharp objects to remove jammed supplies.

6. Carefully remove any jammed supply between the pinch and feed
rollers.

Pinch Roller
(Feed Roller is
behind it

7. Reload the supplies and close the label deflector.

Storing the Printer

Do Not store the printer in or near

♦ magnetic fields

♦ wet or damp areas

♦ dirty or dusty areas

♦ areas of intense vibration or shock.

5-8 Care and Maintenance

TROUBLESHOOTING

Following are some common printer problems and their solutions.

Problem Solution

Printer will not feed. Switch to a fully-charged battery.

Close the supply cover completely.

Load the supply correctly.

Check the platen roller for jammed labels.

Printer will not print. Switch to a fully-charged battery.

Load the supply correctly.

Clean the printhead.

Print has voids or is too light. Load the supply correctly.

Close the supply cover completely.

Switch to a fully-charged battery.

Clean the printhead.

Check the supply for damage or defects.

Printer partially prints on the
supply and fails to respond
to the keypad or trigger.

Clear any supply jams.

Clean the printhead.

Switch to a fully-charged battery.

CMOS Error Replace the backup battery. See “Using the

Scanner will not scan a bar
Code.

The display does not turn on. Make sure the power is on.

Switch to a fully-charged battery.

Load the supply correctly or load new supplies,
if necessary.

Backup Battery” in Chapter 2.

See “Scanning Bar Codes” in Chapter 4.

6

Troubleshooting 6-1

Error Codes

Following are some common error codes you may receive and their
meanings.

Code(s) Description

004 - 005 Supply size is incorrect. Reload the correct supplies.
267 – 271
410 - 413
703 - 704 Supply Error. Load supplies or make sure they are loaded

750 Printhead is overheated. Turn off the printer to let it cool.
751 - 753 The printer sensed a problem with a mark on the supplies.

756 The printer is out of supplies. Load supplies.
757 Load supplies. The calibrated supply length differs by plus

758 Check supply. Either the supply is not seen, or the on-

762 Low battery. Recharge the battery.
763 Waiting to dispense label. Press Enter.
768 Printhead error. See your System Administrator.
790 - 791 The printer is busy or has an error pending. Turn off the

904 – 911 System error. See your System Administrator.
SYSTEM
ERROR
VECTOR ##

Communication error. See your System Administrator.

correctly.

Check the supplies to see if they are loaded correctly.

or minus .25 inches from the format.

demand sensor is broken (purchase optional). Check for a
label jam. Clear the supply path or reload supplies. The
printer does not recalibrate after this error.

printer. Wait two seconds and turn it back on.

System error. See your System Administrator.

If these solutions do not work or you have a problem or error code not
listed, see your System Administrator or call Service at the number listed
on the back of this manual.

6-2 Troubleshooting

GLOSSARY

To use this printer, you should be familiar with the following terms.

Term Definition

A

Alphabetic
mode

Bar code A sequence of vertical black and white bars or a square of

Non-peel mode The print mode that does not remove the backing paper. It

Normal mode The default data entry mode. In it, the user presses a key

Peel mode The print mode that removes the backing paper from the

Platen roller The surface in the printer that the supply is held against. It

Printhead The surface in the printer where the printing occurs. The

RF Radio frequency. A special type of printer communication

Sensor A device that “sees” a new label has started. It works by

Supplies The paper (labels, tags, or receipt paper) printed on.

Special key
mode

The print mode where the user presses the Shift key to

♦ display a letter.
♦ delete all data on the current line when pressed with

Bksp.

black and white dots. The spacing and thickness of these
bars or dots is a way of representing data. A scanner
reads bar codes.

is for labels printed in a continuous strip, tags, and receipt
paper.

to display what appears on the face of the key.

supplies as it prints the labels. This mode allows you to
apply the label immediately. It is only for labels.

rotates, helping to move the supply along.

supply moves across the printhead to get the label printed.

in which it “talks” to a base station without a cable.

using either black marks on the back of the supplies or
sensing when a label ends.

The data entry mode after the user presses the Fct or Alt
keys and then a number to access functions or display
special characters.

Glossary A-1

A-2 Glossary

REFERENCE INFORMATION

B

Specifications

Dimensions: Width – 7.75" (197mm)

Length – 3.25" (83mm)

Height – 6.50" (165mm)

Weight – 2.2 lbs. (1 kg)

Shipping Weight – 5.86 lbs. (2.66 kg)

Printhead: 1.89" (48mm/384 dots) (203 dots per inch)

Printing: Thermal direct (no ink /ribbon)

Print Speed: Up to 4" (102 mm) per second

Memory: 1MB RAM and 2MB Flash

Battery Type: 7.4V Lithium Ion (110V – 240V AC adapter)

3V Lithium Coin Cell

Battery Recharge
Time:

Supply Sizes: Width 1.2", 1.5", and 2.0" (30mm, 38mm, and 51mm)

Operating
Temperature:

Humidity (Operating
& Storage):

1 – 3 hours, depending on the charger used.

Lengths .785" – 4.0" (20mm – 102mm)

Peel mode supports .785" (20 mm) or greater lengths.

Non-Peel mode supports .55" (13.97mm) or greater
lengths.

40°F – 110°F (4°C – 43°C)

5% – 90% non-condensing

Reference Information B-1

Accessories/Options

♦ On-demand sensor

♦ 9462 Single-Station Battery Charger

♦ 9464 4-Station Battery Charger

♦ AC Power Supply (110V – 240V)—operating range is 95V – 264V

♦ Integrated Laser Scanner (regular or high-speed)

♦ Memory or Radio Cards

♦ Extra Battery

♦ Documentation*

♦ Wrist Strap

♦ Software Development Kit*

*Available on our Web site.

B-2 Reference Information