Partner RP-700 User Manual

USER’S MANUAL

Thermal Receipt Printer

RP-700

Partner Tech Corporation

RP-700User’s Manual

Declaration

Information in this document cannot be changed without notice. Partner Tech Corporation
reserves the right to improve products as new technology, components, software, and firmware
become available. If users need further data about this product, please feel free to contact
Partner Tech Corp or at i on or y ou r l oc al de aler.
No part of this document may be reproduced or transmitted in any form by any means,
electronic or mechanical, for any purpose without the express written permission of Partn er
Tech Corporati on.

Copyright

Copyright © 2017 by Partner Tech Corporation
Printed in China
Version 1.0

Trademark

Reg i s t er ed t r ademar k of P artner Tech Corporation

Warning and Caution

Warning: Items s hall be s tr ictly f ollow ed t o avoid in jur y or damag e to bo dy an d dev i c es .
Caution: Items with important information and prompts for operating the printer.

Safety instruction

Before installing and using the printer, please read the following items carefully.

1. S afety warning

Warning: D o n ot tou c h the cutter of the printer.

Warning: The print head is a the r ma l element a nd it is at a high t emper ature during pr intin g

or ju st af ter op er ati on, th ere for e d o no t t ouc h i t or its per ip h eral s for r eas ons of
safety.

Warning: T he print head is an ESD-s en s itiv e devi c e . To avoi d dam age, do n ot tou c h ei t h er

its printing parts or connecting parts.

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RP-700User’s Manual

2. Caution

1) Install the printer on a flat and stable place.

2) Reserve adequate space around the printer so that convenient operation and maintenance
can b e performed.

3) Keep the printer away from wate r so ur c e, and a v oid direct exposure to sun light, s trong light
and heat of fir e.

4) Do not use or store the printer in a place exposed to high temperature, moisture and serious
pollution.

5) Do n ot place th e pri nter on a pl ac e exp osed to vi b r at i on or imp ac t.

6) No dew c ondensation is allowed to the printe r . I n ca s e of such condensation, do not t ur n on
the p ower u n t i l it has comp letely evap orat ed.

7) Connect the DC adapter to an appropriate grounding outlet. Avoid sharing a single
electrical with large power motors and other devices that may cause the fluctuati on in
voltage.

8) Disconnect the DC adapter when the printer is not used for a long time.

9) Do not let the water or electric materials (like metal) go into the printer. If this happens, turn
off the power i m m ediat el y .

10) Do not allow the printer to start printing when there is no recording paper installed;
otherwis e t h e pr i nt h ead and p laten rol ler wi ll b e s er ious ly d am ag ed.

11) To ensure the print quality and normal lifetime, use recommended or good quality paper.

12) Shut down the printer when connecting or disconnecting interfaces connectors to avoid
damag e to the con trol boar d .

13) Set the print darkness to a lower grade as long as the print quality is acceptable. This will
help to keep the print head durable.

14) Th e prin ter s houl d only be dis as s em b led or r ep aired by a tec h nic ian, who is c er tifi ed by th e
manufacturer.

15) Keep this manual safe and at hand for ready reference.

Caution: Th e f ol lowing c on t en t about c u t ter on l y appl ies to pr i nters with cu tt er .

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RP-700User’s Manual

Contents

1 INTRODUCTION .....................................................................................................................................- 1 -

1.1 OUT LINE ............................................................................................................................................ - 1 -

1.2 FE AT UR ES ........................................................................................................................................... - 1 -

2 SPECIFICATION .....................................................................................................................................- 2 -

2.1 TECHNICA L SPECIFICATION ................................................................................................................. - 2 -

2.2 CUTTER PARA M ET ER S ......................................................................................................................... - 3 -

2.3 PAPER SPECIFICATION ......................................................................................................................... - 3 -

2.3.1 Parameters of continuous paper ...............................................................................................- 3 -

2.3.2 Parameters of marked paper.....................................................................................................- 4 -

3 APPE AR AN CE AND C OM P ONENTS ...................................................................................................- 5 -

3.1 APPEARANCE AND MODUL ES ............................................................................................................... - 5 -

3.2 LED AND BUZZ ER ............................................................................................................................... - 7 -

4 INSTALLATION.......................................................................................................................................- 8 -

4.1 UNPACKING ........................................................................................................................................ - 8 -

4.2 PRINTER INSTALLATION ...................................................................................................................... - 8 -

4.3 POWER AND COMMUNI CAT ION I NTERFAC E ............................................................................................ - 9 -

4.3.1 Power connection .......................................................................................................................- 9 -

4.3.2 Interface connection...................................................................................................................- 9 -

4.3.3 USB interface connection ........................................................................................................ - 10 -

4.3.4 Cash drawer connection .......................................................................................................... - 10 -

4.4 PAPER ROLL I NSTALLATION ............................................................................................................... - 10 -

4.4.1 Paper type confirmation ........................................................................................................... - 10 -

4.4.2 Install/replace paper roll .......................................................................................................... - 10 -

4.5 PAPER NEAR END P O SI TION ADJUSTMENT ........................................................................................... - 12 -

4.6 POWER-ON AN D SE LF -TEST ................................................................................................................ - 13 -

4.6.1 Power-on ................................................................................................................................... - 13 -

4.6.2 Print self-test page ................................................................................................................... - 13 -

4.7 HEXA DECI MA L DUMPI NG F UNCTION .................................................................................................. - 13 -

5 R OUTI NE MAINTE N ANCE .................................................................................................................. - 15 -

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RP-700User’s Manual

5.1 CLEANIN G T HE PRINT HEAD AND T HE PLATEN ROLLER ........................................................................ - 15 -

5.2 CLEANI N G T HE MARK S ENSOR ........................................................................................................... - 15 -

5.3 CLEARI N G THE JA MM ED PAPER AND T HE CUTT ER ERROR .................................................................... - 15 -

6 INT E RFACE SIG NAL ........................................................................................................................... - 16 -

6.1 SERI AL INT ERFACE ............................................................................................................................ - 16 -

6.2 MFI (BT) INTERFACE ........................................................................................................................ - 16 -

6.3 USB INTERFACE ............................................................................................................................... - 17 -

6.4 ETHERNET INTERFACE....................................................................................................................... - 17 -

6.5 DOUB LE CO M MUNIC ATION INTERFACE ............................................................................................... - 18 -

6.6 PO WER I N TER FACE D EF I N ITION.......................................................................................................... - 19 -

6.7 CAS H DRAWER INT ERFAC E SIGNAL DEFINITION .................................................................................. - 19 -

7 TROUBLESHOOTING .......................................................................................................................... - 21 -

7.1 PR I NT ER D O ES N ’T WOR K ................................................................................................................... - 21 -

7.2 ERROR LED AND BUZZER ALARM ...................................................................................................... - 21 -

7.3 PRO BLEMS D URI NG P RI NTING ............................................................................................................ - 21 -

8 POWER MANAGEMENT ..................................................................................................................... - 22 -

9 DUMP MODE ........................................................................................................................................ - 23 -

APPENDI X BUTTON CONFIGURATION ................................................................................................ - 24 -

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RP-700User’s Manual

1 Introduction

1.1 Outline

RP-700 is developed for high-end thermal receipt pr inting mark et, which is widely used.RP-700
can b e con nec ted with other dev ic es v ia seri al , US B, MFi(BT) andE th ern et. It pr ovi des dr iv ers
for oper ati on sy stem s su ch as W indows 2000 / XP /Server 2003 / Vista / Server2008 / W in7 /
Win8 /Win8.1 / Win10/Server 2012, POSReady2009 / POSReady7, Linux, Mac and
OPOS/JavaPOS/Android/iOS middleware.
Note: Windows and Linux drivers support 64-bit op er at i on sys tem.

1.2 Features

 Low noise, high printing speed;
 Support continuous p ap er, mar k ed paper;
 Support paper saving, water mark, upside-down, two-col or pri n t ing, etc. ;
 Compact size, can output paper from the front or the top according to users’ different

demands;

 Ri c h interfac es:USB (fix on board), expan d able serial / Eth er net / MFi(BT) interface;

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RP-700User’s Manual

2 Specification

2.1 Technical specification

Item

Parameter

Printing

Print method Direct thermal line prin ting
Resolution 203 × 203DP I; 203 × 180D P I
Paper width 57.5/80/82.5mm
Print width Max.80mm
Print speed Max.250mm/s
Flash LOGO Max. 1M bytes
Command buffer area 64K bytes, 4K b ytes or 45 bytes

Interface

USB USB2.0 (full speed )
Serial interface RS-232C
MFi(BT) interface V4.0
Ethernet inte rface 10/100BASE-T
Cash drawer Can selec t to c ontrolling 1~2 cash drawers

Memory RAM: 2MB, Flas h : 4MB

Printer status d etection

Paper end senso r/ black m ark sensor;
Paper near end sens or;
Cover pos ition s enso r;
Paper presenc e senso r
Print head tem pe rature senso r;
Printer voltage detection

Cut mode Full cut, partial c ut

Barcode

1D

UPC-A, UPC-E, C ODE 39, C ODE 93, C ODE 128, E AN8 , EAN 13,
ITF, CODABA R

2D PDF417, QR, Ma xic ode

Fonts

Font A: 12 × 24
Font B: 9 × 1 7
Kanji font A: 24 × 24

Character set

95 Alphanumeric
14 types of in ternational cha racte rs
128 x 68 code page
Optional: Traditional Chinese, Si m plifi ed Chinese

(GB2312/1803 0), Ja panese, Kor ean, English, HK

User-defined font (95) & code p age
Character enlar gem ent All characters can be enlar ged 1-6 tim es horizontal ly and verticall y
Character rotati on Rotation printin g in fou r di rections (0°, 90°, 180°, 270°)
Command ESC/POS com patibl e

Paper

Paper type

Thermal c ontinuous pa per

Thermal m arked pape r

Paper roll OD Max. 83m m

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RP-700User’s Manual

Paper thickness 0.06m m ~ 0.10m m thermal paper

Power
supply

Input 100-240VA C, 50 -60Hz
Output 24V ± 5% DC, average cur rent 2A
External or not External pow er adapte r

Human-machine
interface

Power swi tch Support
Button Support
LED Support, includi ng P OW E R LED and ERR OR LE D
Buzzer Support, 24V buzzer

Reliability

Lifetime of print head ≥150Km (standard test sample with 12.5% duty ratio)
Lifetime of c utter 2,000,000 c uts (stand ard test condition)
MCBF 70,000, 000 lines
MTBF 360,000 hou rs (mai n cont rol bo ard)

Operation tem peratur e and hum idi ty

5°C～ 45°C， 20%～

90%RH(40°C)

Storage temper atu re and hum i dity

-40°C～ 60°C， 10%～

90%RH(40°C)

Overall dim ensi ons 127mm(L)*127mm(W)*134mm(H)

Functions

Saving paper Support
Button con figur ation Support (confi gure the print er wi thout c om puter)
Right-up-side printin g Support
Water mark printi ng Support
Gray scale printin g Support

Table 2.1-1 Technical s pecifica tion s

2.2 Cutter parameters

Item

Parameter

Remarks

Cutting metho d Sliding blade
Cutting time

500ms The time of one c ut

Cutting interval 3s 20 cuts/mi nute (Max.)
Applicable pape r t ypes 0.06mm ~0.10m m thermal paper
Operation voltage 24VDC
Ma x. operation c ur rent 1.2A Operation voltage 24VD C
Cutter lifetim e 2,000,000 cuts Standard test co nditi on

Table 2.2-1 Technical p ara meters of c utter

2.3 Paper specification

2.3.1 Parameters of continuous paper

 Paper t y p e: th er mal paper
 Paper supply mode: p ap er rol l
 Paper width: 57.5/80/82.5mm
 Paper thickness: 0.06mm-0.10mm
 Th er m al lay er : outward

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RP-700User’s Manual

 Paper roll specification: paper roll OD Max ф83 mm, core ID Min. ф12.8mm
 Paper recommended:

Paper model

Manufacturer

600-3.1 APPLETON Pap ers Inc

KLS_46_e KANZAN Spe zialpapie re GmbH

FD210 OJI P aper CO., LTD .

Table 2.3-1 Re co mme nde d ther mal pa per mo del

2.3.2 Parameters of marked paper

RP-700 can support marked paper printingand set the cutting and initial printing position
accurately. The m ar k ed pap er not onl y s hould meet the sp ec i f i c ati on s of thermal paper roll, but
also should meet the following requirements:

 L1 mark height: 3mm≤ L1≤13mm
 L2 mar k l ength: L2≥8mm
 L3 distan c e between two mar k s : 30mm≤L3<450mm
 Th er m al si d e m ar k s ensor posi t i on: r eser v ed t he l eft/middle/right positions
 Non-th er m al s ide m ar k s en sor p os ition: the mi d dle/left/right positionis select able
 Reflectivity: The reflectivity of the black mark must be no more than 15% while the reflectivity

of the paper itself should exceed 85%. There should be no image between the two marks,
suc h as th e adv er tisem en t, etc.

Caution:

 Pleas e us e th e rec omm end ed p ap er or i ts eq ui val en ts. U si ng t he p aper of l ow qu ali ty mi gh t

affect the print quality and shorten the lifetime of print head;

 Do n ot sti c k p aper on to the c or e s h aft;
 If t h e paper is con t am i nated by c h emic al or oi l , i t may dis c olor or lose heat sen s itiv ity at t h e

polluted spot, which will aff ect the print affect;

 Do n ot r ub the p aper s u r f ace with hard objec ts , ot h er wise it m ay affec t the pr i nt affec t;
 When the environment temperature goes up to 70℃, paper will discolor. Thus don not use or

store paper under high temperature, high humidity and strong light conditions.

 The mark is measured during printing and paper feeding. If the mark height value detected

by the se ns or is bigger t han the default value (default se tting is 13mm), the printer will alarm
paper end.

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RP-700User’s Manual

3 Appearance and components

3.1 Appearance and modules

Fig. 3.1-1 Sche ma tic dra wing o f appe aran ce and modul es

1—Top cover 2—Cutter 3—Plat en rolle r
4—Paper end sensor 5—Pa per gui de 6—Micro switch
7—Cutter cover 8—Middle cover 9—Cover open spanner
10—Paper cabinet 11—Paper near end sensor 12—FEED button
13—ERR OR LED 14—POWER LED 15—POWER b utton
16—USB 17—Power interface 18—Communication interface
19—Cash drawer interface

Button and c omponent function:

a FEED button (12)

 Feed paper :

Printer will feed paper when the feed button is pressed down under normal condition. To
feed paper continuously, keep pressing the button.

 Print configuration sample:

Pressing down the feed button while turning on the power, the printer will print out the
configurati on sam p le, which includes print width, print speed, etc.

 Enter button configuration mode:

Press down the feed button while turning on the power, the printer will print out the
configuration sample, andenter pause s tatus (error LED flashes) after cutting paper. Keep
pressing the feed button at this time, the printer will enter button configuration mode.

 P r es s the butt on to cl ear the c u t ter error :

Press the button for a short time when a cutter error occurs, the printer will try to clear the
cutt er err or au tom ati cal ly.

b Error L ED (13)

Indi cate p rin ter s tatu s. Un der n orm al s tatus , the er ror LED is off. U nder err or st atus (e.g .
paper end , et c .) , the error LED flash es .

c Power L E D (14)

Indicate printer power status (ON/OFF).

d Power button (15)

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RP-700User’s Manual

Press the but ton to connect power; press the button for a long time to disconne c t the power .

e Top cover st atus d etection sens or (14)

Detect the printercover status (open / c l os ed).

f Paper presenc e s ensor (12)

Detect the paper presence / absence status when continuous paper is used; detect the
paper mark s when m ar k ed paper i s used .

g Spanner for adjusting paper n ear en d sen s or (7)

Detec t the paper roll s tatus . Fast flas hin g of error LED i ndic at es that t h e pap er will be u s ed
out soon and the user should replace th e pap er rol l i n t im e. P ri nt er wi ll wor k n orm al ly un til
paper is used out.

h Paper guide (5)

Adjust the posi tion of paper guide in the cabinet to adapt to different paper widths between
58/80mm. When the paper guide is removed, the printer can adapt to 82.5mm paper width.

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RP-700User’s Manual

3.2 LED and buzzer

1) Functions of LE D

LED na me

Status

Description

Power LED

(green)

Always on Printer power is o n.

Off Printer power is off.

Erro r LED

(red)

Off Printer is i n normal status.

Flash Printer is in er ror status o r pape r nea r end s tatus.

Buzzer

Beep

Printer is in er ror status .

Table 3.2-1 Functi o ns of LED

2) Error type indica t e d by LED & buzz er

Error Type

Error LED

Buzzer

Print head is overheating

Cycle flash 6 ti m es Cycle beep 6 tim es

Printer voltage is abnormal

Cycle flash 5 times Cycle beep 5 ti m es

Cutte r erro r Cycle flash 4 tim es

Cycle beep 4 tim es

Print head lift-up

Cycle flash 3 ti m es Cycle beep 3 tim es
Paper end Cycle flash 2 ti m es Cycle beep 2 tim es
Paper near end Cycle flash slowly No beep
Cannot find m ark o r m a rk calibration e rror Cycle flash slow ly No beep

Table 3.2-2 LE D a nd in dic a ti on i n for ma tion

Caution:

 T he temperature of th e print head is detected by a th ermal resistor. I f the print head is

ove r heating, the protective circuit will shut off the powe r a utomat ica lly and force t he pr inter
to stop printing; the temperature of print head when printing is stopped is 65℃.

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RP-700User’s Manual

4 Installation

4.1 Unpacking

Check whether all items, which are listed on the packing list, are present and in a good
cond iti on . If any i tem is d amag ed or miss i ng, pleas e c on t act your dealer or the m anuf actu r er.

4.2 Printer installation

1) RP-700 supports two working methods: ou t put th e paper f rom th e front or the top wh en
place th e pr inter hor izon tal ly on the tab le. When the printer is placed h oriz ontall y on the
table, the incline installation angle should not exceed 5°, otherwise the paper near end
sensor will not work normally.

Fig. 4.2-1 Hori z on tal l y o n th e ta bl e (paper output from the front)

Fig. 4.2-2H ori z on ta ll y on the ta ble ( paper o u tp ut from t he top)

2) Keep the pri n t er far a way from w ater s ource;

3) Do not place the printer in the place exposed to vibration and impact;

4) The printer power must be safely grounded;

5) It is recommended to keep proper space in order to guarantee the reliability and
operational convenience of the printer during operation and maintenance.

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RP-700User’s Manual

Fig.4.2-3Pri nter main tenance a nd ope ra tion spa ce

4.3 Power and communication interface

4.3.1 Power connec tion

1) Ensure that the power switch is turned off;

2) Inser t the powerplug into the corresponding socket on th e b ac k of t h e pr i nter.

Caution:

 When t h e prin ter is n ot in use for a l ong p er iod of t i m e, d isconnec t t h e power cor d from th e

printer.

4.3.2 Interface connection

1) Ensure that the power switch is turned of f;

2) Plug the connector into corresponding port and fix it with screw or spring as shown in the

figure;

3) Connec t the other en d of cabl e to t h e hos t.

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RP-700User’s Manual

4.3.3 USB in t erf ace connection

1) Ensure that the power switch is turned of f;

2) Plu g the USB c able into c or r es pon ding in t er fac e in plac e as shown i n the fi g ure;

3) Connect the other en d of U S B c able to the hos t.

4.3.4 Cash drawer c onne ction

1) Ensure that the power switch is turned of f;

2) Plu g the c as h dr awer cable i nto t h e cas h draw er i nter f ace wh ich l oc at es at the back of

printer.

Caution:

 Th e c as h dr awer i nt er face i s u s ed to con nect the c as h dra wer on l y ( c ann ot c onnec t with

phone wir e, etc.).

4.4 Paper roll installation

4.4.1 Paper type confirmation

After connecting the power cord and interface cable, confirm paper type after media installation
befor e printing.

4.4.2 Install/replace paper roll

1) Turn off the printer;

2) Push the spanner in the direction shown in the Fig. t o open t h e top cover;

3) Plac e t h e pap er r ol l in t o the printer;

4) Cl os e the t op cover.

Fig. 4.4-1 Schematic drawing of paper roll installation/replacement

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RP-700User’s Manual

Fig. 4.4-2 Schematic drawing of paper roll installation/replacement

Caution:

 Adjust the paper guide according to the paper s pec if ic ation : install the paper guide at the

position of 57.5 for 57.5 wide paper roll; install the paper guide at the position of 80 for 80
wid e p aper roll; and r em ov e the paper g uide for 8 2.5 wide p aper r ol l. Pay atten tion that th e
winding direction of paper roll should meet printer requirements. Remove the end in
operation hole firstly when disassemble the paper guides, and install the end in oper ati on
hole f irst l y when ins t al l the paper g u ides ;

 E n s ure that th e paper rol l is ti ghtly wou nd; ot h er wis e p aper jam or other failu r e m ay occ u r ;
 Paper roll should be placed stably in the pape r c abinet without incline, or the printing will be

affected.

Fig.4.4-3 Pos itio n of 57.5Fig. 4.4-4 Positi on o f 80

Fig. 4.4-5 Oper ati on ho le

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RP-700User’s Manual

4.5 Paper near end position adjustment

Fig. 4.5-1 Sche matic dr a wi ng o f p ape r ne a r end p os it io n adj ust me nt (output paper from the top)

Fig. 4.5-2 Schema tic dr a wi ng o f p a per near end p osit io n adj ust me nt (output paper from the front)

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RP-700User’s Manual
Th e f ol lowin g d i am et er o f core shaft of paper r ol l supported by the printer are as foll o win g: OD
of 16.2mm for plastic core shaft, OD of 20.8mm for paper type core shaft; adjust the paper near
end sensor to adjust the application method and paper near end alarm function for cor e s h aft
with di ffer ent ou ter diameters. There are f our pos it ion s i nd i cated by the sc ale m ark s for pap er
near end alarm, and users can rotate the paper near end adjustment spanner to make the
indication line locate at different position, which change the paper near end al arm functions
under different application conditions. Th e posi tion 1 and 2 are for th e app li cation that ou tpu t
paper from the top, position 1 is for plastic core shaft of paper roll and position 2 is for paper
type c ore sh a f t of paper roll. Th e p os iti on 3 and 4 ar e f or th e ap pli c at i on th at output paper from
the front, posi tion 3 is for paper type cor e shaf t of pap er r oll an d pos ition 4 i s for plastic core
shaft of p aper r oll.

4.6 Power-on and self-test

4.6.1 Power-on

1) Ensure that the printer is connected to power;

2) Turn on the power switch to power on the printer.

4.6.2 Print self-test page

1) Ensure that the printer is connected to power, and that paper roll is installed;

2) Ensure that the power LED is off and the printer is under power-off condition .

3) Press the feed button while turning on the printer power, and then release the button. The

printer will print out configuration information and prompt characters “Press an d Rel ease
FEED key to print characters” and “Press and Hold FEED key to config the printer”. T hen
the p r inter enter s pause status, and the err or LED flashes;

4) Pres s i ng t h e f e ed bu t ton m om en t ar i ly, th e p r inter will p r int out a char act er test sample, and

the printing of self-test page is completed. Pressing the feed button for a long time, the
printer will enter button configuration m ode.

4.7 Hexadecimal dumping function

After enter ing Hexadec imal dum ping mode, t he pr inter will pr int out t he data t ran smit ted from
the host computer in hexadecimal and their corr esponding ASCII characters.
The sample printed under Hexadecimal dumping mode is as follows :

Fig. 4.7-1 Print sample under Hexa decimal du mping mode

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RP-700User’s Manual

Using He xa de c imal dumping mo de:

1) Entering Hexad ec imal dum p ing m ode i n t h e followin g ways:

a. Open the printer mechanism and turn on the printer while pressing the feed button.

Release the button after the printer alarms (LED flashes and buzzer beeps).

b. Send command “GS ( A”.

2) The printer first prints "Hexadecimal Dump To terminate …..", and then prints the data

transmitted from the host in hexadecimal and their corresponding ASCII characters.

3) Exiting from Hexadecimal dumping mode in the following ways:

a. Turn off the power, and then restart the printer.
b. Press the feed button three times.

Caution:

 If the hexadecimal data has no corresponding ASCII characters, the printer will print ".";
 Under Hexadecimal dumping mode, only commands DLE EOT, DLE ENQ, or DLE DC4 are

valid.

 The data of the last char acter line can be printed by pressing down the f eed button.

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RP-700User’s Manual

5 Routi ne main tenance

Caution:

 Before starting r outi n e m aintenan c e, ensu r e t h at the pr int er p ower i s t u r ned off .
 Do n ot u s e org anic s ol v ents lik e gasol i ne or acet one.
 When cleaning sensors, do not turn on the printer power until the pure alcohol has

comp letely evap orat ed.

 It is recommended that the maintenance cycle should not be longer than one month.

5.1 Cleaning the print head and the p la ten r o lle r

Foll ow the step s below to c lean t he p r int head an d the pl aten roll er :

1) Turn off the printer and open the top c over;

2) If the printing was just finished, please wait for the print head to cool down completely;

3) Wipe off t he dust and sta ins on the surfa ce of print he ad and platen r oller with alcohol cotton

(it should be wrung out);

4) After t h e alc ohol i s c om pletely evap orat ed, cl os e the top cover.

5.2 Cleaning the mar k sensor

When the printer cannot identify the mark effectively, the mark sensor should be cleaned.
Th e c leani ng s teps ar e as follows :

1) Turn off the printer;

2) Pres s the c ov er op en lev er t o open the top c over;

3) Wipe off the dust and stains on the s ur f ace of t he sen sor wi th sof t c ott on cl oth di pped wit h

pure alcohol (it should be wrung out);

4) Inst all th e sen sor c over af ter t h e pu re al coh ol i s c omp let el y ev ap orat ed , t hen cl ose th e top

cover and finish mark sensor cleaning.

5.3 Clearing the jammed paper and the cutter error

Steps for clearing jammed p aper an d cu tt er error are as follows :

Method 1:

1) Turn off the pr inter pow er and tur n t h e s pan ner to open the top cover;

2) Clear th e jam m ed paper, and then close the t op c over ;

3) Turn on the printer power ag ain, and t h en the c utt er can b e reset au tom atical ly.

Method 2:

1) Turn off the p r inter power, di s as sem b le the c utt er c over in the direction shown in the figure,

and t u r n th e s p anner to op en th e t op cover ;;

2) Clear the jam med paper, close the paper cabinet and turn on the printer power again, and

then the cu t ter can b e res et automati cal ly.

3) Inst all t h e c utt er cove r.

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RP-700User’s Manual

6 Interfac e signal

6.1 Serial interface

Th e seri al in terf ace of t he p ri nt er i s com pat ib le with R S-232 s tan dar d, an d i ts in terf ace soc k et
is D-SUB25 socket.

Pin

Signal

Signa l defi niti on

Function

1 FG — House ground
2 TXD Output Data output
3 RXD Input Data input
5 NC — Not connected
6 DSR Input Data device is read y
7 SG — Signal ground

8－ 19

NC — Not connected
4,20 DTR Output Require to se nd
21－25

NC — Not connected

Fig. 6.1-1 Serial i nterfa ce definiti on

User can query interface setting s tatus via print ing configuration sample. The default settings of
seri al in t er face are as foll ows :
Baud rate: 115200bps; D ata bi ts: 8 ; Parity : n on e; Stop b i t: 1; Handshake: DTR/DSR.

6.2 MFI (BT) interface

Interface features

 Class1.5 support
 Supp ort Profiles: SPP,SPPLE
 BT S tandar d : V4.0 specification
 Frequency Band: 2.402~2.480 GHz

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RP-700User’s Manual

6.3 USB interface

1) Parameters

Data transmission: Support USB2.0 full s p eed protocol.
Con n ec t or ( P r i nter end) : USB B type socket. Support USB HUB.

2) Interfa ce s ignal de f inition and funct i on

Pin No.

Signal na m e

Description

1 VBUS Power
2 DATA- Data minus
3 DATA+ Data plus
4 GND Ground

Table 6.3-1 USB in te r fa ce defi nit i o n

3) Interface connector

Fig. 6.2-1 USB in terface c o nnect or

4) Mode

USB inter face c an w ork un der API m ode an d W indr iver m ode. API mod e is t he m anufac turer
self-defined mode, and the user needs to install the USB driver provided by the manufacturer.
Win dr iver mode i s al so c al l ed c las s mod e, i t i s n o ne ed t o i ns tall d ri vers and th e us er c an u se
Mic r os of t's g en er ic d r i v er. T h e f ac tory s ett i ng of pri nter i s AP I mod e, th e user n eeds to ad jus t it
to class mode if the printer is going to work under a Linux system.

6.4 Ethernet interface

1) Interface features

 Support 10/100BASE-T comm unic ation s tandar d
 Compatible with Ethernet II standard frame type
 LED shows network connection status and data transmission status
 Support 9100 port print
 Support status back
 Support parameter configuration
 Supp or t firm war e on-line upgrade
 Support printer status query and interface module maintenance based on HTTP

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RP-700User’s Manual

2) Interface signal definition

Fig.6.4-1 E the r ne t int er fa ce

Interface adopts 10/100BASE-T standard which complies with IEEE802.3. The in t er face signal
is defined as b elow:

Pin N o.

Signa l name

Description

1 TX+ Data transmi ssi on +
2 TX- Data transm i ssi on ­3 RX+ Data recei ving +
4 NC Not connected
5 NC Not connected
6 RX- Data receiving ­7 NC Not connected
8 NC Not connected

Table 6.4-1E thernet interf ace definitio n

6.5 Double comm unication interface

Double communication in terface sup port serial interface and Ethernet interfac e at the s ame
time.
1） The serial interface of the printer is compatible with RS-232 standard, and its interface

socket is DSUB-9 socket. Pin definition is as following

PIN N o.

Signa l defi niti on

PIN1 Not connected
PIN2 RXD
PIN3 TXD
PIN4 DTR
PIN5 SG
PIN6 DSR
PIN7 RTS
PIN8 CTS
PIN9 Not connected

2） Eth er net i n t erface
Detai ls refer t o s ec t ion “6.4 E t h er net interfac e”.

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RP-700User’s Manual

6.6 Power interface definition

1) Power interface signal definition (100-240V AC):

Fig.6.4-1 Sc hema tic dr a wi ng of p o wer i nt er fa ce

Pin N o.

Signa l name

1 E
2 L
3 N

Table 6.6-1 Power inter face definition

2) Main contr ol boa r d power inte r f a ce de finit ion (24V DC):

Fig.6.6-2 Schema tic drawing of 24V power interface

6.7 Cash drawer interface signal definition

1) Electrical features

 Driving voltage: DC 24 V
 Driving current: Max. 1 A
 Cash drawer status detec tion signal: “L” = 0～0.5 V “H” = 3.3 V

2) Cash drawer interface socket uses RJ-11 6P connect or

Fig.6.7-1Sche mat ic dra wing of c ash dr awer inter fac e

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RP-700User’s Manual

3) Interface signal definition

No.

Signal

Functions

1 FG Frame Ground
2 DRAWER 1 Cash drawer 1 dri ving signal
3

DRSW Cash drawer status detecti o n signal
4 VDR Cash drawer d ri ving power
5 DRAWER 2 Cash drawer 2 dri ving signal
6

GND Circuit share g round

Table 6.7-1Cas h dra wer int erfa ce de fini tion

Caution:

 Do not connect or disconnect communication cable plug when the printer is powered on;
 C om muni c at i on cab l e s hould b e far away from s t rong cu r r ent;
 C om muni c at i on cab l e s hould ad opt sh ielded c ab le.

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RP-700User’s Manual

7 Troubleshooting

When the printer has any problem, refer to th i s c hapter f or s olut i on.
If the problem still cannot be solved, please contact your local dealer or manufacturer for
assistance.

7.1 Printer doesn’t work

Problem

Possible causes

Solution

LED is off and the printe r
doesn’t work.

Printer is not

connected to

power suppl y.

Connect the p rinter to pow er su pply.

Printer power is off. Turn on the printe r power.
Circuit board is d am aged. Contact your local d ealer or manuf actur er.

Table 7.1-1 Tro u blesho oti n g of pri nt e r n ot w ork i n g

7.2 Error LED and buzzer alarm

Problem

Possible causes

Solution

Error LED flashes or

buzzer beeps.

Paper end Replace paper roll.
Cutte r erro r Clear cut ter er ror.
The top cove r is open Close the top co ver.

Print head is o verheati ng .

Turn off printer power and w ait for the print
head to cool dow n.

Error LED is always on

and buzzer keeps

beeping.

The printer has serious

malfunction.

Contact your local dealer or the

manufacturer.

Table 7.2-1 Tro ubles ho otin g of error LED and buzz er alar m

7.3 Problems during pr inting

Problem

Possible causes

Solution

Paper cannot be sent out
normally.

Paper jam

Open the top co ver, check pap er p ath a nd

cutter, and clear pape r jam .
Printer starts printi n g but
stops suddenl y during
printing.

Paper jam

Open the top co ver, check the c u tter, and

clear paper jam .

Paper is not cut off. Paper jam

Open the top co ver, c heck the c u tter, and

clear the jam m ed pape r.

Printout is not clear or has
stains.

Paper roll is not installed

correctly.

Check whethe r the pape r roll i s installed

correc tly o r n o t.

Paper is out of sp ec ific ation. Us e the recom m ended the rm al paper.
Dirty print head o r plate n r oller Clean the p rint hea d o r the platen roll er.
Print darkness i s too low. Increase the print d arknes s as n eede d.

Vertical

print content is

missing.

Dirty print head o r plate n r oller Clean the p rint hea d o r the platen roll er.
Print head e rror Contact your local d ealer or manuf actur er.

Table 7.3-1 Tro u blesho oti n g duri n g prin ti ng

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RP-700User’s Manual

8 Power ma nagement

Th e power manag em ent of RP-700 has fou r opera tion m odes : Off, Standby, Active, Sleep.
Printer will enter standby mode after powering on the printer or completing printing task.
Pri nter wi ll en t er s leep m ode i f t h er e is no pr i nting t as k for 5 minutes in standby mode.
Printer will awake au tomatic ally an d ent er acti ve mode when a p rinti ng task comes, and wi ll
enter s tandby mode again after completing the printing task.

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RP-700User’s Manual

9 DUMP mode

Th er e ar e two meth ods to en t er DUMP mode:

1) Comm and m ethod: S end 1D 28 41 02 00 00 01

2) Manual mode: Open the top cover, press and hold the FEED butt on, and turn on the printer
power, t h en cl ose the p ap er c ab inet and r elease the bu t ton aft er the E R ROR L E D flas hes.
Pay attention to k eepp ap er in the paper cabinet.

The printer will print out the following contents after t he ab ove oper ati on :
“Hex adeci m al Dum p ”
“To terminate hexadecimal dump, press FEED button three times”
The pr in t er al r eady en tered the DU M P m od e at this m om en t .

Method to exit from the DUMP mode: continuously press the FEED button for three times, and
the printer will print out the following contents:
"***completed***"
The pr in t er al r eady e xi ted from the DUMP mode at this moment.

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RP-700User’s Manual

Appendix Butto n confi guration

PARAMETER SETT ING BY FEED BUTTON

MAIN M E NU

Exit ->

1

Print Self Test ->

2

Configuration ->

3

CONFIGURATION

Exit Without Save

->1

Exit With Save

->2

Communication ->3 Back To Last

Menu

->1

USB I nterfac e ->2 USB MODE:API

MODE

Back To

Last Menu

->

1

WinDriver

Mode

->

2

API Mo de ->

3

Serial Interface ->3 SERIAL

INTERFACE

Bac k To
Last Menu

->

1

Baud Rates ->

2

BAUD

RATES:115200bps

Back To Last
Menu

->1

9600bps

->2

19200bps

->3

38400bps

->4

57600bps

->5

4800bps ->6

2400bps

->7

1200bps

->8

115200bps

->9

Parity ->

3

PARITY:NONE

Back To Last
Menu

->1

None

->2

Odd

->3

Even

->4

Data Bits ->

4

DATA BITS : 8 Bits

Back To Last
Menu

->1

7 Bits

->2

8 Bits

->3

Stop Bit(s) ->

5

STOP BITS: 1 Bit

Back To Last
Menu

->1

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RP-700User’s Manual

1 Bit

->2

2 Bits

->3

Handshaking ->6 HANDSHAKING:DTR/DS

R

Back To Last
Menu

->1

DTR/DSR

->2

XON/XOFF

->3

Data
Receive

Error

->
7

D ATA E R R O R

SETTING:Print ？

Back To Last
Menu

->1

Ignored

->2

Print '?'

->3

Rx Buff Size ->4

RX BUFFER
SIZE:64K Bytes

Back To

Last Menu

->1

4k Bytes ->

2

45 Bytes ->

3

64K Bytes ->

4

Mec hani s m &

Hardware

->4 HARDWARE

SETTINGS

Back To Last

Menu

->1

Mark Sensor ->2 M ARK SENSOR:

Disable

Back To

Last Menu

->

1

Enable ->

2

Disable ->

3

Cutter

->3

CUTTER:

Back To

Last Menu

->

1

Cut Mo de

Settings

->2 CUT M OD E S ET TI N GS :

DefaultCutMode

Back To Last

Menu

->1

Enable

->2

Disable

->3

Full Cut M o de

->4

Partial Cut Mode

->5

Default Cut Mode

->6

Auto C ut

Settings

->3 AUTO CUT SETTINGS:

No use this function

Back To Last

Menu

->1

Cut pa pe r when

cover is closed

->2

No c ut pa per

when cover is

->3

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RP-700User’s Manual

closed

Cut pa pe r when

power on

->4

No c ut pa per

whe n po we r o n

->5

Disable

->6

Buzzer

->4

BUZZER: Enabled

Back To

Last Menu

->1

Enable ->

2

Disable ->

3

Print Settings

->5

PRINT SE TTINGS

Back To Last

Menu

->1

Darkness

Settings

->2 DARKNESS

SETTING: Nor mal

Bac k To
Last Menu

->

1

Low ->

2

Normal ->

3

High ->

4

E xt ra Hi gh ->

5

Paper Roll

Width

->3 PAP ER R O L L

WIDTH:80.0mm

Back To

Last Menu

->1

57.5mm ->

2

80.0mm ->

3

82.5mm ->

4

Left Margin ->4 LEFT

MARGIN:4mm

Bac k To

Last Menu

->

1

0mm ->

2

1mm ->

3

3mm ->

4

5mm ->

5

7mm ->

6

9mm ->

7

Rig ht Ma rgi n ->5 RIGHT

MARGIN:4mm

Back To

Last Menu ->1

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RP-700User’s Manual

0mm ->

2

1mm ->

3

3mm ->

4

5mm ->

5

7mm ->

6

9mm ->

7

CR Comma nd ->6 CR C OM MAND:

Disable

Back To

Last Menu

->

1

Enable ->

2

Disable ->

3

Code P a ge ->7

CODE PAGE
SETTING

Back To

Last Menu

->

1

Print All

codepages

->

2

Select A

codepage

->

3

Save Paper

Level

->8

SAVE PAPER
LEVEL

Back To

Last Menu

->

1

Disable ->

2

25% ->

3

50% ->

4

75% ->

5

100% ->

6

Top_Bottom

Logo

->9

TOP BOTTOM
SETTING

Bac k To
Last Menu

->1

Top Logo
Setting

->

2

Bottom
Logo

Setting

->
3

Two-color

Verify

->10

Gray

BmpVerify

->11

Paper Sensor

Settings

->6 PAPER NEAR E ND

SETTINGS

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RP-700User’s Manual

Back To Last

Menu

->1

Paper Low

Alarm

->2 PAP ER L OW

ALARM: Enable

Back To

Last Menu

->

1

Enable ->

2

Disable ->

3

Stop Print
When PAPER
Low

->3

STOP PRINT
WHEN PAPER
LOW: Disable

Back To

Last Menu

->

1

Enable ->

2

Disable ->

3

Paper Near

End S ens or

->4 PAP E R NE AR
END SENSE R:

Enabled

Back To

Last Menu

->

1

Enable ->

2

Disable ->

3

Set Default Config ->7 SET DEFAULT

CONFIGURATION

Back To Last

Menu

->1

Set Printer To
Default

Configuration

->2

FONTA/FONTB

Settings

->8 Current Font:FONTA

Back To Last

Menu

->1

Select FONTA

->2

Select FONTB

->3

Select
UDFONTA

->4

Select

UDFONTB

->5

Beep settings

->9

Beep settings:Disabled

Back To Last

Menu

->1

Enable
External

Herald

->2

Ena b le I nte rna l

buzzer

->3 BEEP M ODE

Back To

Last Menu

->

1

Mode 1 ->

2

Mode 2 ->

- 28 -

RP-700User’s Manual

3

Mode 3 ->

4

Mode 4 ->

5

Mode 5 ->

6

Mode 6 ->

7

All Beep

disabled

->4

TestPageSettingS

et

->10 TESTPAGEUPTODOW

N PRINT:Dis abled

Back To Last

Menu

->1

Enable ->2

Disable ->3

Sensor Test ->4 Sensor Test Mode:

ERROR LED

state will

change
according to sensor state
To EXI T,hold b utto n down
at

least 1 second

Print NV Bitmap ->5

Cutter Test ->6

Print Statistics ->7 RP-700 STATISTICS

CUT

:

TCUT

:

LFS

:

TLFS

:

ONTIME

:

EthernetConfigurati

on ->8

EthernetCONFIGURATIO

N

Reset

EthernetConfig

->1

Print Settings ->2 IP Address:

MAC Address:
SUBNET Mask:
GATEW AY:

Print Port:

- 29 -