Partner PT-5900 Service Manual

All in one POS Terminal

PT-5900

Service Manual

i

Copyright

This publication, including all photographs, illustrations and software, is protected under international
copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be
reproduced without written consent of the author.

Disclaimer

The information in this document is subject to change without notice. The manufacturer makes no representa-

tions or warranties with respect to the contents hereof and specically disclaims any implied warranties of
merchantability or tness for any particular purpose. The manufacturer reserves the right to revise this publi-

cation and to make changes from time to time in the content hereof without obligation of the manufacturer to
notify any person of such revision or changes.

Trademark recognition

All product names used in this manual are the properties of their respective owners and are acknowledged.

Federal Communications Commission (FCC)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer­ence in a residential installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and the receiver.

Connect the equipment onto an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Shielded interconnect cables and a shielded AC power cable must be employed with this equipment to ensure
compliance with the pertinent RF emission limits governing this device. Changes or modications not ex­pressly approved by the system’s manufacturer could void the user’s authority to operate the equipment.

Declaration of conformity

This device complies with part 15 of the FCC rules. Operation is subject to the following conditions:

This device may not cause harmful interference, and

This device must accept any interference received, including interference that may cause undesired operation.

ii

About this manual

The service manual provides service information for the PT-5900. This manual is designed to help train

service personnel to locate and x failing parts on the machine.

This manual consists of the following sections:

Chapter 1 Getting Started:

This section covers unpacking and checking the package contents, and identifying components.

Chapter 2 BIOS Setup Utility:

The BIOS chapter provides information on navigating and changing settings in the BIOS Setup
Utility.

Chapter 3 Installing Drivers and Software:

This chapter provides information for installing drivers.

Chapter 4 Locating the Problem:

Refer to this chapter to locate the failing part or cause of the problem that requires servicing.

Chapter 5 Replacing Field Replaceable Units (FRUs):

This chapter provides drawings and instructions to replace all FRUs.

Appendix: Optional Components, Exploded Diagram, and Parts List:

The appendix includes an exploded diagram of the machine and the parts list and order number for
each part.

Safety information

Before servicing the machine, read the safety information under “Safety and precautions” on page 55.

Revision history

Version 1.0, January 2011

iii

TABLE OF CONTENTS

CHAPTER 1 GETTING STARTED ................................................ 1

Unpacking the machine .................................................................................1

Identifying components .................................................................................2

CHAPTER 2 BIOS SETUP ............................................................ 5

About the Setup Utility ...................................................................................5

Entering the Setup Utility ..........................................................................6

BIOS navigation keys ................................................................................6

Using BIOS ...............................................................................................7

Main Screen ...................................................................................................8

OC Tweaker ...................................................................................................9

Advanced Settings .......................................................................................10

CPU Conguration ...................................................................................11

Chipset Conguration ..............................................................................12

ACPI Conguration ..................................................................................13

Storage Conguration ..............................................................................14

SATAII_1, SATAII_2 .................................................................................15

PCIPnP Conguration ..............................................................................16

SuperIO Conguration .............................................................................17

USB Conguration ...................................................................................18

H/W Monitor .................................................................................................19

Boot Settings ................................................................................................20

Boot Settings Conguration .....................................................................21

Security Settings ..........................................................................................22

Exit Menu .....................................................................................................23

CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE ............ 25

Driver auto installation..................................................................................25

Intel Chipset Driver.......................................................................................26

Intel Chipset Graphics Driver .......................................................................28

VIA Audio Driver ...........................................................................................30

LAN Driver ....................................................................................................32

Touch Screen Driver.....................................................................................34

Calibrating the touchscreen .....................................................................37

Setting COM ports........................................................................................39

iv

CHAPTER 4 LOCATING THE PROBLEM .................................. 47

General checkout guidelines ........................................................................47

LCD symptoms .............................................................................................48

Touch screen symptoms ..............................................................................48

Power symptoms..........................................................................................48

Network symptoms .......................................................................................49

USB symptoms ............................................................................................49

Peripheral-device symptoms ........................................................................49

Boot symptoms ............................................................................................49

Mainboard jumper ........................................................................................50

Mainboard connectors..................................................................................51

Power Board jumpers...................................................................................52

Power Board connectors ..............................................................................53

Inverter connectors ......................................................................................54

CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS (FRUs)

..................................................................................................... 55

Safety and precautions ................................................................................55

Before you begin ..........................................................................................56

Replacing parts ............................................................................................56

MSR .............................................................................................................57

Customer Display .........................................................................................57

HDD .............................................................................................................58

Front Cover ..................................................................................................60

Heat Sink (optional)......................................................................................62

Speaker Bracket...........................................................................................63

Speaker ........................................................................................................63

Power Button................................................................................................63

Memory ........................................................................................................64

Battery ..........................................................................................................64

COM Port .....................................................................................................64

Mainboard Board..........................................................................................65

Power Board ................................................................................................66

I/O Shield .....................................................................................................66

Inverter .........................................................................................................67

Panel Bracket ...............................................................................................68

Waterproof Seal, Touch Panel, Touch Cover, LCD Panel ............................68

APPENDIX PART LIST AND SPECIFICATION ........................... 69

Part list for PT-5900 .....................................................................................71

Specications ...............................................................................................72

v

LIST OF FIGURES

Figure 1.1 Unpacking the machine ......................................................... 1

Figure 1.2 Front-right view ...................................................................... 2

Figure 1.3 Rear view ............................................................................... 3

Figure 1.4 PT-5900 I/O connectors ......................................................... 4

Figure 2.1 Main BIOS screen .................................................................. 6

Figure 2.2 Main Screen ........................................................................... 8

Figure 2.3 OC Tweaker Screen ............................................................... 9

Figure 2.4 Advanced Settings Screen ................................................... 10

Figure 2.5 CPU Conguration sub-menu ...............................................11

Figure 2.6 Chipset Conguration sub-menu ......................................... 12

Figure 2.7 ACPI Conguration sub-menu ............................................. 13

Figure 2.8 Storage Conguration sub-menu ......................................... 14

Figure 2.9 SATAII sub-menu ................................................................. 15

Figure 2.10 PCIPnP Conguration sub-menu ....................................... 16

Figure 2.11 SuperIO Conguration sub-menu ...................................... 17

Figure 2.12 USB Conguration sub-menu ............................................ 18

Figure 2.13 H/W Monitor sub-menu ...................................................... 19

Figure 2.14 Boot Settings screen .......................................................... 20

Figure 2.15 Boot Settings Conguration sub-menu .............................. 21

Figure 2.16 Security Settings screen .................................................... 22

Figure 2.17 Exit Menu screen ............................................................... 23

Figure 4.1 PT-5900 mainboard jumper ................................................. 50

Figure 4.2 PT-5900 mainboard connectors ........................................... 51

Figure 4.3 PT-5900 power board jumpers............................................. 52

Figure 4.4 PT-5900 power board connectors ........................................ 53

Figure 4.5 Inverter connectors .............................................................. 54

Figure 6.1 Exploded diagram main parts .............................................. 69

Figure 6.2 Exploded peripheral parts .................................................... 70

vi

1

CHAPTER 1

GETTING STARTED

This chapter describes how to unpack and identifying components on the device. The following topics are
described.

• Unpacking the machine on page 1

• Checking the package contents on page 2

Unpacking the machine

It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned
for service. Please un-pack and re-pack the machine terminal as shown in Figure 1.1.

Figure 1.1 Unpacking the
machine

2 C H A P T E R 1 G E T T I N G S T A R T E D

Identifying components

This section describes the parts and connectors on the machine.

1 2

43

Figure 1.2 Front-right view

Component Description

1 15-inch TFT LCD

2 Power LED indicator

3 Power Button

4 IO Panel

Front-right view

3

Rear view

1 2 3 4

Figure 1.3 Rear view

Component Description

1 MSR (optional) Slot

2 VFD Customer Display (optional) Slot

3 Rear Cover

4 Rear Cover Latches

4 C H A P T E R 1 G E T T I N G S T A R T E D

I/O connectors

Figure 1.4 PT-5900 I/O connectors

6321

4

5 7 8

9 10 11 12 13 14

Connector Description

1 DC 12V input connector

2 COM3 port

3 Microphone jack

4 Line-Out jack

5 USB port

6 VGA port

7 COM1 port

8 PS/2 port (for MSR)

9 HDD cable hole

10 COM4 port

11 Line-In jack

12 LAN jack

13 LPT port

14 PS/2 port

5

CHAPTER 2

BIOS SETUP

The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component
hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get
erased when the computer is turned off. The following topics are described in this chapter.

• About the Setup Utility on page 5

• Main Screen on page 8

• OC Tweaker on page 9

• Advanced Settings on page 10

• H/W Monitor on page 19

• Boot Settings on page 20

• Security Settings on page 22

• Exit Menu on page 23

About the Setup Utility

The BIOS Setup Utility enables you to congure the following items:

• Hard drives, diskette drives, and peripherals

• Video display type and display options

• Password protection from unauthorized use

• Power management features

This Setup Utility should be used for the following:

• When changing the system conguration

• When a conguration error is detected and you are prompted to make changes to the Setup Utility

• When trying to resolve IRQ conicts

• When making changes to the Power Management conguration

• When changing the User or Supervisor password

6 C H A P T E R 2 B I O S S E T U P

Entering the Setup Utility

When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of
built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message
appears:

Press F2 or DEL to run Setup

Press the delete key <Delete> to access the BIOS Setup Utility:

BIOS navigation keys

The BIOS navigation keys are listed below.

Key Function

← → Select screens

↑ ↓ Select items

+ – Modify the selected eld’s values

Enter Go to sub screen

F1 Display a screen that describes all key functions

F9 Load the default settings

F10 Save the current conguration and exit BIOS setup.

Esc Exit the current screen

Figure 2.1 Main BIOS screen

7

Using BIOS

When you start the Setup Utility, the main screen appears. The main screen of the Setup Utility displays a list
of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow
keys to move the highlight to other options. When an option is highlighted, execute the option by pressing
<Enter>.

Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option.
Other options lead to dialog boxes that prompt you for information.

Some options (marked with a triangle ►) lead to sub screens that enable you to change the values for the

option. Use the cursor arrow keys to scroll through the items in the sub screen.

8 C H A P T E R 2 B I O S S E T U P

Main Screen

This screen includes System BIOS Information, Processor, System memory and displays the System Time
and System Date.

System Overview

This screen displays System BIOS Information, Processor, System memory, System Time and System Date.

System Time/ System Date

The System Time and System Date items show the current date and time held by the machine. If you are
running a Windows OS, these items are automatically updated whenever you make changes to the Windows
Time and Date Properties utility.

Figure 2.2 Main Screen

9

Figure 2.3 OC Tweaker
Screen

OC Tweaker

In the OC Tweaker screen, you can set up overclocking features.

Boot Failure Guard

Boot Failure Guard is a boot failure restore feature. While system could not bootup normally at overclocking
setting, the safe boot up mode will be issue from Boot Failure Guard and provide a BIOS setting Interface to
parameter reset/correction. This item is used to enable/disable the feature of Boot Failure Guard.

Boot Failure Guard Count

This item is used to enable/disable the feature of Boot Failure Guard Count.

Would you like to save current setting as user defaults?

You can load and save three user defaults according to your own requirements.

10 C H A P T E R 2 B I O S S E T U P

Advanced Settings

This setup screen includes sub-menus for CPU Conguration, Chipset Conguration, ACPI Congurations,
Storage Congurations, PCIPnP Congurations, SuperIO Congurations and USB Congurations.

ASRock Instant Flash

This item is used to execute the BIOS update utility. The utility can search BIOS les in USB and hard disk

drive automatically for updating.

Figure 2.4 Advanced
Settings Screen

11

Hyper Threading Technology

This item is used to enable/ disable the Hyper Threading technology. Hyper Threading technology allows one
processor to work on two separate operations at the same time.

CPU Conguration

Figure 2.5 CPU

Conguration sub-menu

12 C H A P T E R 2 B I O S S E T U P

Primary Graphics Adapter

This item species which graphics card is your primary graphics adapter.

DVMT Mode Select

Intel’s Dynamic Video Memory Technology (DVMT) allows the system to dynamically allocate memory
resources according to the demands of the system at any point in time. The key idea in DVMT is to improve

the efciency of the memory allocated to either system or graphics processor. It is recommended that you set

this BIOS feature to DVMT Mode for maximum performance. Setting it to DVMT Mode ensures that system
memory is dynamically allocated for optimal balance between graphics and system performance.

DVMT/FIXED Memory

When set to DVMT/FIXED Mode, the graphics driver will allocate a xed amount of memory as dedicated

graphics memory, as well as allow more system memory to be dynamically allocated between the graphics
processor and the operating system.

Flat Panel Type

This item allows you to select the type of at panel monitor.

Onboard HD Audio

This item allows you to enable or disable the onboard HD Audio feature. If you select [Auto], the onboard
HD Audio will be disabled when PCI Sound Card is plugged.

Onboard LAN

This item allows you to enable or disable the built-in LAN port.

Chipset Conguration

Figure 2.6 Chipset

Conguration sub-menu

13

ACPI Conguration

Suspend Mode

Use this item to dene how the system suspends. In the default, S1(POS), the suspend mode is equivalent to a

software power down. If you select S3(STR), the suspend mode is a suspend to RAM - the system shuts down
with the exception of a refresh current to the system memory.

Restore on AC/Power Loss

This item sets the system status after restore on AC power loss.

PCI Devices Power On

This item is used to enable/disable PCI devices to turn on the system.

PS/2 Keyboard Power On

This item is used to enable/disable PS/2 keyboard to turn on the system.

RTC Alarm Power On

This item is used to enable/disable RTC (Real Time Clock) to power on the system..

ACPI HPET Table

This item is used to enable/disable ACPI HPET Table.

Figure 2.7 ACPI

Conguration sub-menu

14 C H A P T E R 2 B I O S S E T U P

SATA Operation Mode

This feature allows users to select SATA operation mode.

Storage Conguration

Figure 2.8 Storage

Conguration sub-menu

15

SATAII_1, SATAII_2

Type

Select [Auto] to automatically detect hard disk drive. If auto detection is successful, the BIOS Setup

automatically lls in the correct values for the remaining elds on this sub-menu. If the auto detection fails, it

may due to that the hard disk is too old or too new. If the hard disk was already formatted on an older system,
the BIOS Setup may detect incorrect parameters. In these cases, select [User] to manually enter the IDE hard
disk drive parameters.

LBA/Large Mode

This allows user to select the LBA/Large mode for a hard disk > 512 MB under DOS and Windows; for
Netware and UNIX user, select [Off] to disable the LBA/Large mode.

Block (Multi-Sector Transfer)

Set this item to [On] will enhance hard disk performance by reading or writing more data during each transfer.

PIO Mode

This item is used to select the IDE PIO (Programmable I/O) mode program timing cycles between the IDE
drive and the programmable IDE controller. As the PIO mode increases, the cycle time decreases.

DMA Mode

This allows user to select the Direct Memory Access (DMA) mode.

S.M.A.R.T.

This item is used to enable monitoring of hard disks that support the S.M.A.R.T. (Self-Monitoring And
Reporting Technology) feature, which can allow the hard disk to report, under some circumstances,
impending failures of the hard disk.

32Bit Data Transfer

It allows user to enable 32-bit access to maximize the IDE hard disk data transfer rate.

Figure 2.9 SATAII sub­menu

16 C H A P T E R 2 B I O S S E T U P

PCI Latency Timer

This item allows you to adjust the PCI Latency Timer of all PCI devices on the PCI bus.

PCIPnP Conguration

Figure 2.10 PCIPnP

Conguration sub-menu

17

SuperIO Conguration

Figure 2.11 SuperIO

Conguration sub-menu

Serial Port Address

These items are used to assign the I/O address for the serial port.

Parallel Port Address

This item allows user to select the I/O address for the parallel port.

Parallel Port Mode

This item allows user to select the parallel port mode.

EPP Version

This item allows user to select the EPP version.

ECP Mode DMA Channel

This item allows user to assign a DMA channel for use by the parallel port.

Parallel Port IRQ

This item allows user to select the IRQ for the parallel port.

18 C H A P T E R 2 B I O S S E T U P

USB Conguration

USB Controller

This item is used to enable/disable the USB controller.

USB 2.0 Support

This item is used to enable/disable the USB 2.0 support.

Legacy USB Support

When enabled, the BIOS will enable legacy support for USB keyboards, mice and oppy drives. You will be

able to use these USB devices even with operating systems that do not support USB.

USB Keyboard/Remote Power On

This item is used to enable/disable USB keyboard/remote to turn on the system.

USB Mouse Power On

This item is used to enable/disable USB mouse to turn on the system.

Figure 2.12 USB

Conguration sub-menu

19

H/W Monitor

This screen allows you to monitor the status of the hardware on your system, including the parameters of the
CPU temperature, mainboard temperature, CPU fan speed, chassis fan speed, and the critical voltage.

CPU Quiet Fan

If you set this option as [Disabled], the CPU fan will operate in full speed. If you set this option as [Enabled],

you will nd the items “Target CPU Temperature” and “Target Fan Speed” appear to allow you adjusting

them.

Target CPU Temperature

This item allows you to select a target CPU temperature.

Target Fan Speed

This item allows you to set the target fan speed. You can adjust the target fan speed according to the target
CPU temperature.

Chassis Fan Control

This item allows you to set the chassis fan speed.

Figure 2.13 H/W Monitor
sub-menu

20 C H A P T E R 2 B I O S S E T U P

Boot Settings

This screen allow you to congure the boot options.

Figure 2.14 Boot Settings
screen

1st Boot Device

Set the boot device options to determine the sequence in which the computer checks which device to boot
from.

21

Boot Settings Conguration

Figure 2.15 Boot Settings

Conguration sub-menu

Quick From Onboard LAN

This item is used to enable/disable the boot from onboard LAN function.

Bootup Num-Lock

This setting is to set the Num Lock status when the system is powered on. Setting to [On] will turn on the
Num Lock key when the system is powered on. Setting to [Off] will allow users to use the arrow keys on the
numeric keypad.

22 C H A P T E R 2 B I O S S E T U P

Security Settings

This screen allows you to congure the system security settings.

Figure 2.16 Security
Settings screen

Supervisor/User Password

Indicates whether a supervisor/user password has been set. If the password has been installed, Installed
displays. If not, Not Installed displays.

Change Supervisor/User Password

You can use this option change the supervisor/user password.

User Access Level

This item allows you to set the user access rights to the BIOS Setup Utility.

[No Access] prevents user access to the BIOS Setup Utility.

[View Only] allows the user to view but not change the BIOS Setup Utility elds.

[Limited] allows the user to changes some elds.

[Full Access] allows the user to changes all elds except the supervisor password.

Clear User Password

Select this option and press <Enter> to access the sub menu. You can use the sub menu to clear the user
password.

Password Check

[Setup] Check password while entering BIOS setup.

[Always] Check password while booting.

23

Save Changes and Exit

Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and exit the
Setup Utility. When the dialog box appears, press <OK> to save and exit, or press <Cancel> to return to the
menu.

Discard Change and Exit

Highlight this item and press <Enter> to discard any changes that you have made in the Setup Utility and exit.
When the dialog box appears, press <OK> to discard changes and exit, or press <Cancel> to return to the
menu.

NOTE

If you have made settings that you do not want to save, use the “Discard
Charge and Exit” item and press OK to discard any changes you have
made.

Discard Change

Highlight this item and press <Enter> to discard any changes that you have made in the Setup Utility. When
the dialog box appears, press <OK> to discard changes and exit, or press <Cancel> to return to the menu.

Load BIOS Defaults

This option opens a dialog box that lets you load BIOS defaults for all appropriate items in the Setup Utility.
The BIOS defaults place no great demands on the system and are generally stable. If the system is not

functioning correctly, try loading the BIOS defaults as a rst step in getting the system working properly

again.

Follow these instructions: to load the BIOS defaults:

1. From the Exit screen, scroll to Load BIOS Defaults.

2. Press <Enter> to open the Load Setup BIOS Defaults screen.

3. Select <Ok>.

4. Press <Enter> to load the defaults.

Exit Menu

This screen allows you to load the optimal or failsafe default values, and save or discard changes.

Figure 2.17 Exit Menu
screen

24 C H A P T E R 2 B I O S S E T U P

Load Performance Setup Default (IDE/SATA)

This option opens a dialog box that lets you load performance defaults for all appropriate items in the Setup
Utility. The IDE/SATA defaults place demands on the system that may be greater than the performance level
of the components, and set the SATA mode to IDE/SATA.

Follow these instructions to load the defaults:

1. From the Exit screen, scroll to Load Performance Setup Default (IDE/SATA).

2. Press <Enter> to open the Load Performance Setup Default (IDE/SATA) screen.

3. Select <Ok>.

4. Press <Enter> to load the defaults.

Load Performance Setup Default AHCI mode

This option opens a dialog box that lets you load performance defaults for all appropriate items in the Setup
Utility. The AHCI defaults place demands on the system that may be greater than the performance level of the
components, and set the SATA mode to AHCI.

Follow these instructions to load the defaults:

1. From the Exit screen, scroll to Load Performance Setup Default AHCI mode.

2. Press <Enter> to open the Load Performance Setup Default AHCI mode screen.

3. Select <Ok>.

4. Press <Enter> to load the defaults.

Load Power Saving Setup Default

This option opens a dialog box that lets you load power saving defaults for all appropriate items in the Setup
Utility. The power saving defaults place demands on the system and reduce power consumption.

Follow these instructions to load the defaults:

1. From the Exit screen, scroll to Load Power Saving Setup Default.

2. Press <Enter> to open the Load Power Saving Setup Default.

3. Select <Ok>.

4. Press <Enter> to load the defaults.

25

CHAPTER 3

INSTALLING DRIVERS AND SOFTWARE

This section explains how to install the drivers for the PT-5900.

The following topics are described.

• Driver auto installation on the page 25

• Intel Chipset Driver on the page 26

• Intel Chipset Graphics Driver on the page 28

• VIA Audio Driver on the page 30

• LAN Driver on the page 32

• Touch Screen Driver on the page 34

• Setting COM ports on the page 39

Driver auto installation

Use an external CD-ROM drive to install the drivers or copy the drivers to a USB ash drive and then plug to

the machine. When you insert the CD ROM the following screen appears.

Check PT-5900 that is listed under the “Install Terminal Drivers” and “Install Device Drivers” menus.

26 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

Intel Chipset Driver

The Intel Chipset Software Utility updates the Windows XP/2000 INF les so that the Intel chipset is
correctly congured. Follow these instructions to install the chipset software :

1. Browse to the \DRIVER\chipset\Intel\Inf folder.

2. Double-click setup.exe. The following screen appears. Click Next to continue.

3. Read the license agreement, then click Yes.

27

4. Browse the ReadMe Information, then click Next.

5. The Intel Chipset Software Utility les are installed to the system. When prompted to restart, select

Yes, I want to restart my computer now. Then click Finish to restart the system.

28 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

Intel Chipset Graphics Driver

This utility installs the Intel Extreme Graphics 2 drivers for Windows XP/2000. To install the drivers.

1. Browse to the \DRIVER\VGA\intel\Win2K_XP folder.

2. Double-click the executable le. The following screen appears. Read the release version, and then

click Next.

3. Click Next to continue.

29

4. Read the License Agreement, then click Yes to begin installation.

5. When installation is completed, select Yes, I want to restart my computer now. Then click Finish
to restart the system.

30 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

VIA Audio Driver

Refer to the following to install the VIA Vinyl Audio Driver.

1. Browse to the \DRIVER\SOUND\VIA folder.

2. Double-click SETUP.exe. The following screen appears.

3. Select Install/Update and then click Next to continue.

4. Check all the options and then click Next.

31

5. Click Next to continue.

6. Click Next to continue

32 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

7. Select Yes, I want to restart my computer now and then click Finish.

LAN Driver

The network driver support Windows XP/2000. Refer to the following to install the drivers.

1. Browse to the \DRIVER\LAN\RealTek folder.

2. Double-click the executable le. The following screen appears. Click Next to continue.

33

3. Click Install to begin installation.

4. When installation is completed, click Finish.

34 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

Touch Screen Driver

Refer to the following to install the touch screen driver.

1. Browse to the \DRIVER\Touch\eGalax folder.

2. Double-click setup.exe. The following screen appears. Click Next to continue.

3. Check the box for Install PS/2 interface drive and then click Next to continue.

35

4. System will give you a warning, click Ok to continue.

5. Check the box for None and then click Next to continue.

6. Uncheck the box for Support Mulit-Monitor System and then click Next to continue.

36 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

7. Click Next to continue.

8. Click Next to continue.

37

9. Click Yes, I want to restart my computer now and then click Finish.

Calibrating the touchscreen

Follow these instructions to calibrate the touchscreen using the TouchKit application:

1. Launch the TouchKit application from the Windows desktop by clicking on Start > Programs > TouchKit
> Congure Utility. The TouckKit window appears.

2. Select the Tools page.

38 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

3. Click the 4 Points Calibrattion button.

4. Use your nger to touch the blinking X Symbol on the screen until stop blinking.

5. Click OK to complate the 4 points calibration.

You may also use this application to adjust the touch settings.

NOTE

39

Setting COM ports

Before you connect devices to COM3, COM4, COM5 ports, the drivers must be installed rst. Follow these

instructions to install drivers:

1. Browse to the \DRIVER\USB to Serial COM port.

2. Double-click PL2303-Driver.exe. The following screen appears. Click Next to continue.

3. Click Continue Anyway.

40 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

4. Click Finish to close.

5. Go to Start → Control Panel → System → Hardware tab → Device Manager.

6. Right click on Universal Serial Bus controllers, and select Scan for hardware changes. The
system will detect USB devices.

41

7. When Found New Hardware Wizard appears, check Yes, now and every time I connect a device
and then click Next to continue.

8. Check Install the software automatically, and then click Next to continue.

42 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

9. Click Continue Anyway. Step7 to Step9 need to repeat three times.

10. Next browse to the \DRIVER\Com_Setting. Double-click Com_Setting.msi to install Partner Com­port Manager. Click Next to continue.

NOTE

Partner Comport Manager requires .Net Framework, if it is not
installed then it will prompt to install it.

43

11. Click Next to continue.

12. Click Next to continue.

44 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

13. Click Close to complete the installation.

14. Go to Start → All programs → Partner Comport Manager → Com_setting.

45

15. When the following screen appears. Click Start and then restart the system.

46 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T WA R E

47

CHAPTER 4

LOCATING THE PROBLEM

Refer to this section to locate the problem with the machine. The following topics are described.

• General checkout guidelines on the page 47

• LCD symptoms on the page 48

• Touch screen symptoms on the page 48

• Power symptoms on the page 48

• Network symptoms on the page 49

• USB symptoms on the page 49

• Peripheral-device symptoms on the page 49

• Boot symptoms on the page 49

• Mainboard jumper on the page 50

• Mainboard connectors on the page 51

• Power Board jumpers on the page 52

• Power Board connectors on the page 53

• Inverter connectors on the page 54

General checkout guidelines

Use the following procedure to troubleshoot problems:

• Identify as many symptoms as possible in detail.

• Verify symptoms by recreating them.

• Follow the corrective procedures in order.

• If you replace an FRU and the symptom remains, reinstall the original FRU before going to the next step.

Do not replace non-defective FRUs.

48 C H A P T E R 4 L O C A T I N G T H E P R O B L E M

LCD symptoms

Symptom Corrective Procedure

• LCD backlight is not working but text is still visible on

screen

1. Reseat the LCD cable.

2. Reseat the inverter cables.

3. Replace the inverter cables.

4. Replace the inverter.

• LCD backlight is working but text is not visible on screen 1. Reseat the LCD cable.

2. Reseat the inverter cables.

3. Replace the LCD.

• LCD screen is garbled

• Characters are missing pixels

• Screen is distorted

• Screen displays wrong color

• Screen displays extra vertical/horizontal lines

1. Reseat the LCD cable.

2. Replace the inverter cables.

3. Replace the LCD panel.

4. Replace the mainboard.

Touch screen symptoms

Symptom Corrective Procedure

• Touchscreen does not

function

• No virtual mouse

• Cursor doesn’t follow when

touching the screen

1. Install and run the touchscreen calibration program from the driver
CD.

2. Reseat the panel cable.

3. Reseat the touchscreen board-to-touch panel cable.

4. Replace the touch control board.

5. Replace the touch panel.

Power symptoms

Symptom Corrective Procedure

• Power shuts down unexpectedly

• Cannot turn the system on

1. Reseat the power AC adapter cable.

2. Reseat the power AC adapter.

3. Replace the mainboard.

• Cannot turn the system off 1. Hold down the power button for four seconds.

2. Replace the mainboard.

49

Network symptoms

Symptom Corrective Procedure

• Cannot access LAN 1. Conrm that network hub/switch (if present) is functioning

correctly.

2. Reseat the RJ-45 cable.

3. Conrm green and orange LED activity of the RJ-45 jack.

4. Check the network TCP/IP settings.

5. Remove and reinstall the driver.

6. Replace the network cable.

7. Replace the mainboard.

USB symptoms

Symptom Corrective Procedure

• USB device does not function 1. Check that the USB device is detected in Windows Device

Manager.

2. Reinstall the USB device driver.

3. Replace the mainboard.

Peripheral-device symptoms

Symptom Corrective Procedure

• USB ports do not work

• COM ports do not work

1. Reseat the I/O cable.

2. Reinstall the drivers.

3. Replace the mainboard.

Boot symptoms

Symptom Corrective Procedure

• System continually reboots on

power up

1. Restore the BIOS defaults.

2. Remove all I/O device drivers, then reinstall the drivers one
by one.

3. Reseat the SATA cable.

4. Reseat the memory card.

5. Reseat the power adapter.

6. Replace the mainboard.

50 C H A P T E R 4 L O C A T I N G T H E P R O B L E M

Mainboard jumper

CLRCMOS1

Figure 4.1 PT-5900 mainboard jumper

Jumper Setting Description

CLRCMOS1

Open (Default) Normal

Close Clear CMOS

51

Figure 4.2 PT-5900 mainboard connectors

Mainboard connectors

connector to
LCD panel
and inverter

connector to
MSR

connector to
SATA HDD

connector to
power board

connector to
power board

connector to
power board

connector to
power button
and power
LED

connector to
buzzer

52 C H A P T E R 4 L O C A T I N G T H E P R O B L E M

Power Board jumpers

J1

J2

Figure 4.3 PT-5900 power
board jumpers

Jumper Setting Description

J1

Open COM3 Power 0V

1-2 COM3 Power 5V

3-4 COM3 Power 12V

J2

Open COM4 Power 0V

1-2 COM4 Power 5V

3-4 COM4 Power 12V

1 1

53

Power Board connectors

Figure 4.4 PT-5900 power board connectors

connector to
COM3 port

connector to
touch panel

connector
to customer
display

connector to
COM4 port

connector to
HDD power

connector to
mainboard

connector to
mainboard

connector to
mainboard

connector to
speaker

54 C H A P T E R 4 L O C A T I N G T H E P R O B L E M

Figure 4.5 Inverter connectors

Inverter connectors

connector to
mainboard

connector to
LCD

connector to
LCD

55

CHAPTER 5

REPLACING FIELD REPLACEABLE UNITS (FRUs)

This chapter provides instructions for replacing FRUs. The following topics are described.

• Safety and precautions on the page 55

• Before you begin on the page 56

• Replacing parts on the page 56

• MSR on the page 57

• Customer Display on the page 57

• HDD on the page 58

• Front Cover on the page 60

• Heat Sink (optional) on the page 62

• Speaker Bracket on the page 63

• Speaker on the page 63

• Power Button on the page 63

• Memory on the page 64

• Battery on the page 64

• COM Port on the page 64

• Mainboard Board on the page 65

• Power Board on the page 66

• I/O Shield on the page 66

• Inverter on the page 67

• Panel Bracket on the page 68

• Waterproof Seal, Touch Panel, Touch Cover, LCD Panel on the page 68

Only qualied personnel should perform repairs on the PT-5900. Damage

due to unauthorized servicing is not covered by the warranty.

Safety and precautions

Computer components and electronic circuit boards can be damaged by discharges of static electricity.
Working on computers that are still connected to a power supply can be extremely dangerous. Follow these
guidelines to avoid damage to the computer or injury to yourself.

• Always disconnect the unit from the power outlet.

• Leave all components inside the static-proof packaging that they ship with until they are ready for

installation.

• After replacing optional devices, make sure all screws, springs, or other small parts are in place and
are not left loose inside the case. Metallic parts or metal akes can cause electrical shorts.

If the LCD breaks and uid gets onto your hands or into your eyes,

immediately wash with water and seek medical attention.

CAUTION

CAUTION

56 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

To prevent static damage to components, wear a grounded wrist strap.

Alternatively, discharge any static electricity by touching the bare metal
chassis of the unit case, or the bare metal body of any other grounded
appliance.

Hold electronic circuit boards by the edges only. Do not touch the

components on the board unless it is necessary to do so. Do not ex or

stress the circuit board. Do not hold components such as a processor
by its pins; hold it by the edges.

To prevent scratching the case of the PT-5900, make sure the worktop
surface is clean and at. If you need to put the display facing down, be

sure to use a foam mat.

Before you begin

Make sure you have a stable, clean working environment. Dust and dirt can get into the PT-5900 components
and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging
the internal components. Most of the electrical and mechanical connections can be disconnected by using

your ngers. It is recommended that you do not use needle-nosed pliers to disconnect connectors as these can

damage the soft metal or plastic parts of the connectors.

Replacing parts

Take note of the following when replacing parts:

• If you replace an FRU and the symptom remains, reinstall the original FRU before going to the next
step. Do not replace non-defective FRUs.

• When replacing a malfunctioning component, other parts that have to be removed before the failing
part are listed at the top of the page.

• The arrows in the following procedures show the direction of movement to remove/replace a part, or
to turn a screw or key to release a device.

• Always use the correct screw size as indicated in the procedures.

• Always use new screws.

• To replace a part, reverse the removal procedure.

CAUTION

CAUTION

CAUTION

Under no circumstances touch the inverter while power is connected to
the machine. Unplug the power cord before attempting to replace any
FRU.

CAUTION

57

MSR

1. Remove two screws.

2. Disconnect the cable.

3. Remove the MSR.

Customer Display

1. Remove two screws.

2. Disconnect the cable.

3. Remove the customer display.

58 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

HDD

1. Rotate the LCD screen forward .

2. Open the rear cover latches.

3. Remove the rear cover.

59

4. Remove the two screws

5. Remove the hard drive tray.

6. Disconnect the power cable and
SATA cable from the hard drive.

7. Remove the four screws

8. Remove the hard drive out from
the tray.

60 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

Front Cover

1. Rotate the LCD screen forward .

2. Open the rear cover latches.

3. Remove the rear cover.

4. Disconnect the power cable and
SATA cable from the hard drive.

61

5. Remove four screws from the
rear cover.

6. Rotate the LCD screen upward.

7. Remove two screws from the
bottom of the rear cover.

8. Position the PT-5900 as shown.

9. Remove the front cover.

62 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

Heat Sink (optional)

Before proceeding, remove
the following FRUs.

• “Front Cover” on page 60.

1. Remove ve screws from
the het sink.

2. Remove the heat sink.

CAUTION

To avoid the heat

sink clearance
issue. When you
replace the heat
sink, check the
thermal pads
should be stuck
between the
contact surface of
the heat sink and
chips.

63

Speaker Bracket

Before proceeding, remove the
following FRUs.

• “Front Cover” on page 60.

1. Remove two screws from the
speaker bracket.

2. Remove the speaker bracket.

Speaker

Before proceeding, remove the
following FRUs.

• “Front Cover” on page 60.

• “Speaker Bracket” on page

63.

1. Remove two screws.

2. Remove the speaker.

Power Button

Before proceeding, remove the
following FRUs.

• “Front Cover” on page 60.

• “Speaker Bracket” on page

63.

1. Remove two screws.

2. Remove the power button.

64 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

Memory

Before proceeding, remove the following
FRUs.

• “Front Cover” on page 60.

1. Open the clips.

2. Pull out the memory module.

Battery

Before proceeding, remove the following FRUs.

• “Front Cover” on page 60.

• “Heat Sink (optional)” on page 62.

1. Open the hock.

2. Pull out the battery.

COM Port

Before proceeding, remove the
following FRUs.

• “Front Cover” on page 60.

1. Remove four screws from
the two COM ports beside
the audio jacks.

2. Remove the two COM ports.

65

Mainboard Board

Before proceeding, remove the
following FRUs.

• “Front Cover” on page 60.

• “Heat Sink (optional)” on

page 62.

• “COM Port” on page 64.

1. Disconnect all cables from
the mainboard.

2. Remove four screws.

3. Remove the mainboard.

CAUTION

To avoid the thermal issue. When you replace the mainboard, check the

thermal pads should be stuck with the location marked on the panel
bracket.

66 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

Power Board

Before proceeding, remove the
following FRUs.

• “Front Cover” on page 60.

• “Heat Sink (optional)” on

page 62.

• “COM Port” on page 64.

• “Speaker Bracket” on page

63.

1. Disconnect all cables from
the power board.

2. Remove four screws.

3. Remove the power board.

I/O Shield

Before proceeding, remove the
following FRUs.

• “Front Cover” on page 60.

• “Heat Sink (optional)” on

page 62.

• “COM Port” on page 64.

• “Mainboard” on page 65.

• “Power Board” on page 66.

1. Remove three screws.

2. Remove the I/O shield.

67

Inverter

Before proceeding, remove the
following FRUs.

• “Front Cover” on page 60.

• “Heat Sink (optional)” on

page 62.

• “COM Port” on page 64.

• “Mainboard” on page 65.

1. Remove ve screws.

2. Remove the inverter cover.

3. Remove three screws.

4. Remove all cables from the
inverter.

5. Remove the inverter.

When replacing:

Put the inverter in the plastic
cover before replacing it.

68 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

Panel Bracket

Before proceeding, remove the
following FRUs.

• “Front Cover” on page 60.

• “Heat Sink (optional)” on

page 62.

• “COM Port” on page 64.

• “Mainboard” on page 65.

• “Power Board” on page 66.

• “Inverter” on page 67.

1. Disconnect all cables.

2. Pull the front cover away at
the sides.

3. Remove the panel bracket.

Waterproof Seal, Touch Panel, Touch Cover, LCD Panel

Before proceeding, remove
the following FRUs.

• “Front Cover” on page 60.

• “Heat Sink (optional)” on

page 62.

• “COM Port” on page 64.

• “Mainboard” on page 65.

• “Power Board” on page

66.

• “Inverter” on page 67.

• “Panel Bracket” on page

68.

1. Remove four screws from
the panel bracket.

2. Remove the LCD panel.

3. Remove the touch cover
panel.

4. Remove the touch panel.

5. Remove the waterproof
seal.

Panel Bracket

LCD Panel

Touch Cover

Touch Panel

Waterproof Seal

69

APPENDIX

PART LIST AND SPECIFICATION

Figure 6.1 Exploded diagram main parts

70 A P P E N D I X

Figure 6.2 Exploded peripheral parts

71

NO. DESCRIPTION ITEM NO

1 Front Cover 25000500B0167

2 Waterproof seal 25005500B0003

3 HT Tocuh/15” 2619040300007

4 Touch Cover 25003500B0001

5 TFT LCD/15” 2614550150104

6 Panel Bracket 21004500N2000

7 Power Board 700500N202000

8 MB Board 26105500N2000

9 Speaker Bracket 21004500N200

10 Speaker 1379699000013

11 Rear Cover 25002500N2100

12 W/O VFD Cover (*) 25003500N2105

13 IO Bracket 21004500N2002

14 Power Bracket 2500305013004

15 Power Button 25003500J0110

16 Inverter Bracket 21004500N2001

17 Inverter 2614571150108

18 W/O MSR Cover (*) 25003500J0135

19 Hinge Bracket 21004500N2004

20 Hinge Cover 25003500B0117

21 Arm Front Cover 25000500J0110

19 Hinge Bracket 21004500N2004

20 Hinge Cover 25003500B0117

21 Arm Front Cover 25000500J0110

22 IC Card Cover 25003500J0118

23 HDD 160G 2.5” 2611571101601

24 HDD Bracket 21004500M0023

25 USB Cover 25000500J0105

26 Hinge L 2108100000013

27 Hinge R 2108100000014

28 Arm Base Cover 25002500J0123

29 Lock Button L 25003500B0135

30 Lock Bracket 21004500B0063

31 Lock Button R 25003500B0136

32 Bace Cover 25000500J0111

33 Arm Bracket 21002500M0006

NO. DESCRIPTION ITEM NO

34 Rubber Feet 2509030503011

12-* VFD Module

12-1 VFD Bracket 21004500N2005

12-2 Hinge Bracket/VFD 21004500B0050

12-3 Hinge/VFD 2108100000021

12-4 Rubber feet/VFD 2509030500B00

12-5 Display base VFD 25002500B0133

12-6 VFD PCB 7005501300030

12-7 Display windowVFD 25070500B0001

12-8 VFD cover 25000500B0157

18-A* MSR Module

18-A1 MSR top cover 25000500M2002

18-A2 MSR 7005000001010

18-A3 MSR PCB 2690605100011

18-A4 MSR base 25002500M2001

18-A5 MSR Bracket 25003500M2102

18-B* MSR Module

18-B1 MSR gap cover 25003500J0123

18-B2 IF MSR cover 25000500J0106

18-B3 IC CARD Cover 25003500J0122

18-B4 MSR 2690605100007

18-B* MSR Module

18-B1 MSR gap cover 25003500J0123

18-B2 IF MSR cover 25000500J0106

18-B3 IC CARD Cover 25003500J0122

18-B4 MSR 2690605100007

18-B5 IC CARD PCB 2619050000101

18-B6 IF MSR base 25002500J0113

18-B7 MSR bracket 21004500J0025

18-B8 MSR PCB 700500M010010

18-B9 None IB FP Cover 25003500J0123

B9-A1 FP cover 25003500J0120

B9-A2 Fingerprint 700500M010011

B9-A3 FP bracket 25003500J0131

B9-B1 IB COVER 25003500J0121

B9-B2 IButton 2619010000050

Part list for PT-5900

(*) is option

72 A P P E N D I X

Specications

CPU Type

Intel® Atom™ processor D410 (512K

L2 Cache, 1.66 GHz, single core )

Intel® Atom™ processor D425 (512K

L2 Cache, 1.80 GHz, single core )

Chipset Intel

®

NM10 Express

LCD 15” Active TFT color LCD, resolution 1024 x 768

Touch 5-wire Resistive touch (USB Interface)

Memory 1GB DDRII 800/667 DIMM (up to 4 GB)

Ethernet Gigabit 10/100/1000 Mb/s

Storage 2.5” Type SATA HDD 160GB

I/O Interface

3 * COM Ports

1 * DB-15 VGA Port

1 * DB-25 for LPT Port

1 * PS/2 Keyboard Port

1 * PS2 Mouse Port

1 * RJ-45 LAN Port with activity/ link and Speed LEDs

3 * Audio Ports (1 * Line-in, 1 * Line-out , 1 * MIC-in)

4 * USB 2.0 Ports

1 * DC +12V Power Adaptor Connector

Optional Peripherals

3 tracks magnetic reader

Customer display module (2 x 20 VFD)

Biometric Reader, Smart Card Reader, I-Button, RFID reader

KB-32 (32-Keys Keypad)

Operation System Windows 7, Windows XP, XPe, Linux (ubuntu, Fedora) , WEPOS, POSReady,

Power Supply AC100~240V/DC12V, 7.5A, 90 watt power adaptor

Dimensions 360mm (W) x 246mm (D) x 315mm (H)

Operating Temp. 0~+40˚C

Storage Temp. -20˚C~+60˚C

Humidity 15%~80%