Partner PT-1300 User Manual

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PPTT--11330000 PPOOSS TTeerrmmiinnaall

User’s Manual

V1.0

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RREEFFAACCE

CCooppyyrriigghhtt

This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author.

DDiissccllaaiimmeerr

The information in this document is subject to change without notice. The manufacturer makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. The manufacturer reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of the manufacturer to notify any person of such revision or changes.

TTrraaddeemmaarrkk RReeccooggnniittiioonn

Microsoft, MS-DOS and Windows are registered trademarks of Microsoft Corp.

Other product names used in this manual are the properties of their respective owners and are acknowledged.

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FFeeddeerraall CCoommmmuunniiccaattiioonnss CCoommmmiissssiioonn ((FFCCCC))

This equipment has been tested and found to comply with the limits for a Class a digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

♦ Reorient or relocate the receiving antenna. ♦ Increase the separation between the equipment and the

receiver.

♦ Connect the equipment onto an outlet on a circuit different

from that to which the receiver is connected.

♦ Consult the dealer or an experienced radio/TV technician for

help.

Shielded interconnect cables and a shielded AC power cable must be employed with this equipment to ensure compliance with the pertinent RF emission limits governing this device. Changes or modifications not expressly approved by the system's manufacturer could void the user's authority to operate the equipment.

DDeeccllaarraattiioonn ooff CCoonnffoorrmmiittyy

This device complies with part 15 of the FCC rules. Operation is subject to the following conditions:

♦ This device may not cause harmful interference, and ♦ This device must accept any interference received, including

interference that may cause undesired operation.

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AAbboouutt tthhiiss MMaannuuaall

The manual consists of the following sections:

♦ Chapter 1: Introducing the PT-1300: provides general

information on the POS Terminal, a packing list, and illustrations of the POS Terminal components.

♦ Chapter 2: Setting Up the System: provides information on

attaching peripheral and optional devices.

♦ Chapter 3: Upgrading the PT-1300: provides instructions for

installing a CD-ROM drive, and installing or upgrading the HDD, memory, and CPU. Instructions for installing an add-on card are also provided.

♦ Appendix A: Specifications: provides detailed specifications

for the POS Terminal.

♦ Appendix B: Troubleshooting: gives troubleshooting

procedures for the POS Terminal.

♦ Appendix C: Jumper Settings: provides jumper settings for

the I/O PCB and shows the main board component layout.

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AAFFEETTYY

Before installing and using the PT-1300 POS Terminal, take note of the following precautions:

♦ Read all instructions carefully. ♦ Do not place the unit on an unstable surface, cart, or stand. ♦ Do not block the slots and opening on the unit, which are

provided for ventilation.

♦ Only use the power source indicated on the marking label. If

you are not sure, contact your dealer or the Power Company.

♦ The unit uses a three-wire ground cable, which is equipped

with a third pin to ground the unit and prevent electric shock. Do not defeat the purpose of this pin. If your outlet does not support this kind of plug, contact your electrician to replace your obsolete outlet.

♦ Do not place anything on the power cord. Place the power cord

where it will not be in the way of foot traffic.

♦ Follow all warnings and cautions in this manual and on the unit

case.

♦ Do not push objects in the ventilation slots as they may touch

high voltage components and result in shock and damage to the components.

♦ When replacing parts, ensure that your service technician uses

parts specified by the manufacturer.

♦ When service or repairs have been done, ensure that the

service technician performs routine safety checks to verify that the system is operating correctly.

♦ Avoid using the system near water, in direct sunlight, or near a

heating device.

♦ Cover the unit when not in use.

NNFFOORRMMAATTIIOON

♦ CB/UL/CUL/CE/FCC/VCCI/BSMI/CCC

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AABBLLEE OOFF

OONNTTEENNTTS

PREFACE I

Disclaimer................................................................................................i

Trademark Recognition.........................................................................i

Federal Communications Commission (FCC) ....................................ii

Declaration of Conformity....................................................................ii

About this Manual................................................................................iii

Safety Information………………………............................................iv

A Tour of the PT-1300 ...............................................................................7

Package Contents................................................................................................ 8

Options................................................................................................................. 8

OUT LOOK..........................................................................................................9

Attaching Peripheral Devices ............................................................. 10

Connecting a PS/2 Keyboard and Mouse.........................................................11

Connecting a Printer.........................................................................................11

Connecting a VGA Monitor.............................................................................. 11

Connecting Serial Devices................................................................................ 12

Connecting a Cash Drawer...............................................................................12

Connecting USB Devices .................................................................................. 13

Connecting a Line-out Device and a Microphone...........................................13

Connecting to a LAN.........................................................................................14

Checking the Power Supply..............................................................................15

Turning the System On.....................................................................................16

Precautions...........................................................................................17

Before You Begin................................................................................. 18

Removing the Chassis Cover .............................................................. 19

Attaching the CD-ROM ......................................................................20

Replacing the Hard Disk Drive...........................................................23

Replacing Memory...............................................................................25

Installing a PCI Card ..........................................................................29

Installing a Cable Management Box.................................................. 32

Installing The customer display..........................................................34

PT-1300 POS Terminal Specifications............................................... 37

Locating a Problem..............................................................................39

Checking Cables and Connections.....................................................40

The Power-On Self Test ...................................................................... 40

General Hardware Problems..............................................................41

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Contacting Your Dealer ......................................................................42

Mainboard Components ..................................................................... 44

Mainboard Components.................................................................................... 45

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CChhaapptteerr 11:: IInnttrroodduucciinngg tthhee PPTT--11330000

AA TToouurr ooff tthhee PPTT--11330000

The PT-1300 provides you with a fast and accurate poin t-of-sales (POS) solution for use in supermarkets, information kiosks, restaurants, and other hospitality service areas. The PT-1300 POS Terminal’s mainboard supports Intel Celeron-M processors 1.3 GHz. The mainboard supports 100 MHz frontside bus speeds and accommodates DDR SDRAM memory up to 1024 MB.

The PT-1300 mainboard incorporates the innovative Intel 852GM chipset, which delivers superior performance and scalability. The enhanced I/O Controller Hub (ICH4) in the Intel 852GM chipset makes a direct connection from the graphics and memory for fast access to peripherals and higher system-level performance. Dual USB controllers provide 480 Mbps data transfer speed. ATA/100 support has been added to enable fastest file/data transfers. The Intel 852GM chipset provides twice the bandwidth of the PCI bus, as well as dedicated data paths to avoid PCI bottlenecks.

The PT-1300 comes with the following I/O interfaces:

• One parallel ports (standard parallel port on main board)

• Four standard serial ports (COM1, COM2 with +5V and +12V

Bios Selector), PCB Rev: 0.3 COM3, COM4 PIN9 IS RI Pin, PCB Rev: 1.2 COM3, COM4 PIN9 IS +5V.

• One Ethernet, 10/100/1000 BASE-T port

• One PS/2 keyboard port

• One PS/2 mouse port

• One VGA port

• Four USB ports

• One line-out

• One MIC-in

• Cash Drawer port

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PPaacckkaaggee CCoonntteennttss

The PT-1300 POS Terminal comes securely packaged in a sturdy cardboard shipping carton. Upon receiving your PT-1300 POS Terminal, open the carton and carefully remove the contents. If anything is missing or damaged, please contact your dealer immediately. The shipping carton should contain the following items:

• One PT-1300 POS Terminal

• One AC power cord

• Screws

• Support driver and utility CD-ROM or diskettes

• This user’s manual

OOppttiioonnss

• Customer display (CD7220/CD7220D/CD3160/CD3220)

• Monitor–9-inch CRT or 12-inch LCD

• POS printer

• Slim CDROM

• Standard FDD or Second HDD

• Real Box

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OOUUTT LLOOOOKK

UUTT LLOOOOKK

CD-ROM OR FDD

Figure 1 – PT-1300 POS Terminal front view

CD-ROM/FDD Cover Release Lock

Power Status LED

HDD Status LED

Front USB

Power Button

PCI card slot cover

Figure 2 – PT-1300 POS Terminal rear view

This concludes Chapter 1. The next chapter covers installation of the system.

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CChhaapptteerr 22:: SSeettttiinngg UUpp tthhee SSyysstteemm

The PT-1300 accommodates standard peripheral devices such as a PS/2 mouse and keyboard,

AAttttaacchhiinngg PPeerriipphheerraall DDeevviicceess

The PT-1300 POS Terminal supports many peripheral devices to expand the functionality of the terminal:

Serial Device

COM3

COM4

MOUSE

Re a rFront

Cash Drawer VGA COM1

Printer

LAN

COM2

USB

LINE OUT

MIC

External Speakers and Microphone

Network (LAN)

PS/2 Mouse and keyboard

Figure 3 – Connecting peripheral devices

External Monitor

Serial Device

Customer Display

USB Compliant Device

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CCoonnnneeccttiinngg aa PPSS//22 KKeeyybbooaarrdd aanndd MMoouussee

oonnnneeccttiinngg aa PPSS//22 KKeeyybbooaarrdd aanndd MMoouussee

Connect a keyboard and mouse

Connect a keyboard and mouse to the PS/2 keyboard and mouse

to the PS/2 keyboard and mouse ports located at the rear of the

ports located at the rear of the PT-1300.

PT-1300.

Note! The purple PS/2 port is

Note! The purple PS/2 port is for the keyboard and the green

for the keyboard and the green PS/2 port is for the mouse.

PS/2 port is for the mouse. If your keyboard has an AT

If your keyboard has an AT type connector, you must use

type connector, you must use an adapter. Contact your

an adapter. Contact your dealer for details.

dealer for details.

CCoonnnneeccttiinngg aa PPrriinntteerr

Connect a printer to the standard 25-pin D-type parallel connector on the I/O port panel. Connect the optional POS printer to the RJ-45 jack COM3/COM4 on the I/O port panel.

Figure 4 – Connecting a PS/2 mouse

or keyboard

Figure 5 – Connecting printer

CCoonnnneeccttiinngg aa VVGGAA MMoonniittoorr

You can connect a CRT or LCD panel to the VGA port.

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Figure 6 – Connecting an external monitor

CCoonnnneeccttiinngg SSeerriiaall DDeevviicceess

Connect serial devices to the 9-pin D-type serial ports on the I/O port array. You can connect a CCD barcode scanner or Smart Card reader to these ports. Connect a customer display to COM3.

Caution! These serial ports are voltage selectable and can cause

damage to external devices if not set up correctly. Refer to Appendix C for serial port voltage settings via jumper.

Figure 7 – Connecting a serial device

CCoonnnneeccttiinngg aa CCaasshh DDrraawweerr

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Connect the cash drawer RJ-11 connector to the RJ-11 port on the I/O port array at the rear of the PT-1300.

Figure 8 – Connecting a cash drawer

CCoonnnneeccttiinngg UUSSBB DDeevviicceess

Connect USB devices to the USB ports on the I/O port array:

Figure 9 – Connecting USB devices

CCoonnnneeccttiinngg aa LLiinnee--oouutt DDeevviiccee aanndd aa MMiiccrroopphhoonnee

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Connect speakers and a microphone to the line-out and MIC jacks on the I/O port array:

Figure 10 – Connecting stereo speakers and a microphone

Note! You must install the audio driver before you can listen to audio output

with the speakers.

CCoonnnneeccttiinngg ttoo aa LLAANN

Connect a 10/100 Base-T Ethernet LAN to the RJ-45 jack on the I/O port array:

Note: For EMC issue, Please add ferrite core 1.5 turns which component is put on the package to the external LAN code.

Figure 11 – Connecting to the LAN

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Starting the System

CChheecckkiinngg tthhee PPoowweerr SSuuppppllyy

The PT-1300 power supply automatically detects the power rating (115 or 230 volts) at your location.

power jac

This connector

Connect the power supply cable to the power jack on the I/O port array:

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TTuurrnniinngg tthhee SSyysstteemm OOnn

Press the power switch to turn the system on:

Figure 12 – Turning the system on

This concludes this chapter. The next chapter covers upgrade options.

Power switch

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CChhaapptteerr 33:: UUppggrraaddiinngg tthhee PPTT--11330000

This chapter covers upgrades to the PT-1300. You can attach a slim-type CD-ROM drive and FDD, or upgrade the HDD, CPU, and memory.

PPrreeccaauuttiioonnss

POS Terminal components and electronic circuit boards can be damaged by discharges of static electricity. Working on POS Terminals that are still connected to a power supply can be extremely dangerous. Follow the guidelines below to avoid damage to your POS Terminal or injury to yourself.

• Always disconnect the unit from the power outlet.

• If available, wear a grounded wrist strap. Alternatively, discharge

any static electricity by touching the bare metal chassis of the unit case, or the bare metal body of any other grounded appliance.

• Hold electronic circuit boards by the edges only. Do not touch the components on the board unless it is necessary to do so. Do not flex or stress the circuit board.

• Leave all components inside the static-proof packaging that they ship with until they are ready for installation.

• After replacing optional devices, make sure all screws, springs, or other small parts are in place and are not left loose inside the case. Metallic parts or metal flakes can cause electrical shorts.

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BBeeffoorree YYoouu BBeeggiinn

Make sure you have a stable, clean working environment. Dust and dirt can get into POS Terminal components and cause a malfunction. Use containers to keep small components separated. Putting all small components in a safe container keeps them from becoming lost. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components. The procedures that follow require only a few tools, including the following:

• A Philips screwdriver

• A flat-tipped screwdriver

• A set of jewelers screwdrivers

• A grounding strap

• An anti-static pad

Using your fingers can disconnect most of the electrical and mechanical connections. It is recommended that you do not use needle-nosed pliers to disconnect connectors as these can damage the soft metal or plastic parts of the connectors.

Notes! 1. The arrows in the following procedures show the direction of

movement to remove/replace a device or component, or to turn a screw or key to release a device.

2. All connectors are keyed to only attach one way.

3. Always use the correct screw size as indicated in the procedures.

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RReemmoovviinngg tthhee CChhaassssiiss CCoovveerr

Before Proceeding

• Disconnect the AC power cable.

• Disconnect all peripherals.

1. Remove the three screws (6 securing the

chassis cover to the chassis:

2. Slide the cover towards the rear of the PT-1300 and lift up to remove the cover.

¢ x 6)

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AAttttaacchhiinngg tthhee CCDD--RROOM

To install a CD-ROM drive in your PT-1300 POS Terminal, refer to the following instructions.

Components Required

• Slim-type CD-ROM drive

• Control PCB

• CD-ROM plate

• (M2 x 4) screws x 2

• (M2 x 3) screws x 2

Before Proceeding

• Remove the chassis cover (see page 19).

1. Attach the control PCB to the back of the CD-ROM drive and secure the PCB to the CDROM drive with two (M2 x 4) screws.

2. Secure the side bracket to the CDROM with two (M2 X 3) screw

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3. Slide the CD-ROM into the CD-ROM plate as shown by the arrow and secure the CDROM plate to the CD-ROM with two (M2 x 3) screws and two (M2X6) screws.

4. Remove the CDROM blanking plate, if installed:

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5. Slide the CD-ROM assembly into place and secure the assembly to the chassis with two screws:

6. Connect the CDROM cable to the CD-ROM drive connector (A).

Connect a power cable to the PCB board power connector (B).

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RReeppllaacciinngg tthhee HHaarrdd DDiisskk DDrriivvee

To upgrade the Hard Disk Drive (HDD) on your PT-1300 POS Terminal, refer to the following.

Components Required

• Replacement HDD

• HDD cable

• HDD holding plate

• (6

¢ x 4) screws x 4

• (M3 x 4) screws x 2

1. Remove the screw (M3 x 4) securing the HDD chassis:

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2. Slide the HDD holding plate in the direction of the arrow to move it from under the HDD chassis clips (B) and remove the HDD assembly (C).

3. Disconnect the IDE cable (B) and the power cable (A)

4. Remove the four screws (6 that secure the

HDD to the base plate and remove the plate

5. Replace the HDD by reversing the previous four steps.

¢ x 4)

Replace the chassis cover.

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RReeppllaacciinngg MMeemmoorryy

To upgrade the SDRAM memory on your PT-1300 POS Terminal mainboard, refer to the following.

The following illustration shows memory installation components:

Figure 13 – PT-1300 memory slots

Components Required

Replacement memory

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Note! The PT-1300 mainboard accommodates 168-pin SDRAM chips. The

The mainboard accommodates two memory modules. You must install

Before Proceeding

• Remove the chassis cover (see page 19).

• Disconnect the HDD /CDROM/ FDD cable from the mainboard

1. Push the latches on each side of the DIMM slot as shown. The memory module pops up. Remove the module.

memory bus runs at 66/100/133 MHz.

at least one module in any of the two slots. Each module can be installed with up to 256 MB; total memory capacity is 512 MB.

IDE connector.

2. Check that the cutouts on the DIMM module edge connector match the notches in the DIMM slot and align the new memory module with the slot:

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3. Install the DIMM module into the slot and press it firmly down until it seats correctly. The slot latches are levered upwards and latch on to the edges of the DIMM.

Reconnect the HDD IDE cable. Replace the FDD/CD-ROM cable Replace the chassis cover.

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Installing the CPU

The PT-1300 board supports a Socket 479 processor socket for Intel® Pentium® M or Celeron

M processors.

The processor socket comes with a screw to secure the processor. As shown in the left picture below, loosen the screw first before inserting the processor. Place the processor into the socket by making sure the notch on the corner of the CPU corresponds with the notch on the inside of the socket. Once the processor has slide into the socket, fasten the screw. Refer to the figures below.

NOTE: Ensure that the CPU heat sink and the CPU top surface are in total

contact to avoid CPU overheating problem that would cause your system to hang or be unstable.

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IInnssttaalllliinngg aa PPCCII CCaarrdd

nnssttaalllliinngg aa PPCCII CCaarrdd

To install a PCI card to your PT-1300 POS Terminal mainboard, refer to

To install a PCI card to your PT-1300 POS Terminal mainboard, refer to the following.

the following.

Note: Before installing an add-on card, check the documentation for the

card carefully. If the card is not Plug and Play, you may have to

card carefully. If the card is not Plug and Play, you may have to manually configure the card before installation.

manually configure the card before installation.

The following illustration shows add-on card installation components: The following illustration shows add-on card installation components:

PCI card slot

Blanking plate

Figure 14 – PT-1300 PCI slot

Components Required

32-bit PCI add on card

Before Proceeding

Remove the chassis cover (see page 19).

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1. Remove the ADD on card bracket screw

2. Remove the blanking plate from the chassis.

3. Slide the PCI card into place as shown:

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4. Line up the PCI card bracket with the bracket slot (A). Insert the edge connector of the PCI card into the expansion slot (B). Replace the add on card bracket screw.

Ensure that the edge connector is correctly seated in the slot.

Replace the chassis cover.

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IInnssttaalllliinngg aa CCaabbllee MMaannaaggeemmeenntt BBooxx

nnssttaalllliinngg aa CCaabbllee MMaannaaggeemmeenntt BBooxx

To add on the cable management box on your PT-1300 POS terminal refer

To add on the cable management box on your PT-1300 POS terminal refer o the following

o the following

Components Required

 Cable management plate  Cable management back plate

1.Remove the three

screws (6

2. Secure the cable

management plate (A) to the back side chassis with three screws (B)

¢ x 4)

3 slide the back plate to the cable management plate (B)

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4 Secure the back plate the with a screw

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IInnssttaalllliinngg tthhee ccuussttoommeerr ddiissppllaayy

nnssttaalllliinngg tthhee ccuussttoommeerr ddiissppllaayy

To add on the customer display ( CD-7220 ) on your PT-1300 POS

To add on the customer display ( CD-7220 ) on your PT-1300 POS terminal refer o the following

terminal refer o the following

Components Required

 Cable management plate  Cable management back plate  Customer display CD-7220

1.Remove the three

screws (6

2. Secure the cable

management plate (A) to the back side chassis with three screws (B)

¢ x 4)

3 remove the hole plate

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4 The display base

assembly into cable management box with three (M3X6) screws

5 Lock the display

base cover into the base

6 slide in the display long or short pipe by your need

7 RS-232 cable through the display pipe from bottom to up

8 The D-sub connector plug into the COM 1 or COM 2

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9. The 8-pin phone jack plug into the CD-7220 display.

10. The display lock into the display pipe

This concludes this chapter. The next chapter explains how to install device drivers.

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AAppppeennddiixx AA:: SSppeecciiffiiccaattiioonnss

PPTT--11330000 PPOOSS TTeerrmmiinnaall SSppeecciiffiiccaattiioonnss

• Intel Celeron-M 1.3 GHz

• Intel 852GM + ICH4

• 100 MHz front side bus (FSB)

• 256 MB Memory, expandable to 1024 MB

• 3.5-inch IDE hard drive

• I/O Interfaces:

– One PS/2 keyboard port – One PS/2 mouse port – Four 9-pin serial ports –

Four USB ports – One LAN port – 4 USB port – One RJ6P cash drawer port – One parallel port – One microphone in – One line-out – One VGA port – One 3P power jack – Two expansion PCI slot

Note! If a slim FDD is installed, the PCI slot is unavailable.

• Options:

• Integrated AC ’97 codec, LAN, VGA, and ATA 100

• Support DOS, Windows XP/ME/2000/98

• Safety & EMI: CB, UL, CUL, CCC, CE, BSMI, FCC, VCCI

• Dimensions: 272 mm (L) x 296 mm (W) x 64 mm (H)

• Weight: 5.4 kg (including packaging)

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—Notes—

Page 40

AAppppeennddiixx BB:: TTrroouubblleesshhoooottiinngg

This appendix describes locating and solving problems that you may encounter while using your POS Terminal.

LLooccaattiinngg aa PPrroobblleemm

Problems with your POS Terminal can be caused by something as minor as an unplugged power cord—or as major as a damaged hard disk. The information in this appendix is designed to help you find and solve minor problems. If you try all the suggested solutions and you still have a problem, make a list of what steps you have taken to correct the problem and contact your dealer.

The problems that you will encounter can be divided into two basic categories: hardware problems and software problems. Hardware problems can be further divided into electrical and mechanical problems. You will know you have a hardware problem if the screen is dark, the POS Terminal cannot read the disk drives, or you get an error message during the Power-On Self Test (POST).

Software errors can occur at several levels. The ROM BIOS and the operating system can give error messages. On top of this, each application software package has its own set of error messages. It is important to determine whether the software error message you are getting is from the application or the operating system. Once you know this, you can look in the respective manual for a solution to the problem.

Page 41

CChheecckkiinngg CCaabblleess aanndd CCoonnnneeccttiioonnss

To check the power cables, and connections:

• Check the power outlet, the power cord, and any power switches that may affect your POS Terminal. Check the wall outlet or power strip with an item that you know is functioning properly (a lamp or radio is a convenient item for checking the power). You may also need to check the fuses and breakers in your electric box. If a wall switch controls the outlet, make sure that the switch is on. If your POS Terminal is plugged into a power strip with an on/off switch, make sure the switch is on.

• With the POS Terminal’s power switched off, check all cable connections. If the POS Terminal is connected to any peripheral devices, look for loose or disconnected cables. If the POS Terminal is too close to a wall, a cable connection may be loose or the cables may be crimped.

Warning! Do not substitute cables for different devices (other than

the manufacturer recommended cables) even if they look exactly alike. The wiring inside the cable may be different.

When you are certain that you have power available and all connections are good, turn the POS Terminal on again. If the POS Terminal still does not start, you may have a hardware problem.

TThhee PPoowweerr--OOnn SSeellff TTeesstt

The Power-On Self Test (POST) runs every time you turn on or reset the POS Terminal. The POST checks memory, the mainboard, the display, the keyboard, the disk drives, and other installed options.

A few seconds after you turn on your POS Te rminal, a copyright message appears on your display screen. A memory test message appears next; as the test continues, memory size increases until all installed memory is tested. Normally, the only test routine visible on the screen will be the memory te st.

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If failure is detected in an area other than the mainboard (such as the keyboard or an adapter card), an error message is displayed on the screen and testing is stopped.

If your system does not successfully complete the POST, but displays a blank screen, emits a series of beeps, or displays an error code, consult your dealer.

GGeenneerraall HHaarrddwwaarree PPrroobblleemmss

A few common hardware problems and suggested solutions are presented in the table below:

Problem Solution

The display screen is dark. Adjust the screen brightness. (Refer to

the monitor user’s manual). Make sure that the POS Terminal is

not in Suspend mode.

An incorrect date and time are displayed.

The message:

“Invalid system disk, Replace the disk, and then press

any key”

Appears during boot.

Correct the date and time using the DOS DATE and TIME commands or the options in the Setup Utility. (You can also set the date and time in Windows by double clicking the clock on the task bar or in the control panel.) If the date and time become incorrect after a short time, your CMOS battery may be depleted. Contact your dealer to change the battery.

Check and make sure that you do not have a non-bootable floppy diskette inserted in your floppy drive. If your FDD is empty, you may not have an operating system installed on your drive. Contact your dealer for support.

You hear irregular beeps during operation of the POS Terminal and the system halts.

The problem is beyond the scope of this manual. Contact your dealer for support.

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Problem Solution

An unidentified message is displayed. Reboot the POS Terminal and run the

BIOS Setup Utility. Confirm the Setup Utility parameters. If the same message is displayed after booting up again, contact your dealer for support.

The system cannot access the CDROM/DVD-ROM drive.

You cannot operate the printer. Check the printer cable connection.

You can’t save data to disk. Ensure that the disk has been

You cannot use the mouse. Check the cable connection.

Check that a CD/DVD is properly inserted in the drive.

Ensure that the printer power switch is turned on.

Confirm that the printer is on-line.

formatted. Consult your operating system manual for information on formatting floppy diskettes.

The diskette is write-protected. Eject the diskette, remove the write protection, and try again.

The diskette if full. Try using another diskette or free up some space on the diskette.

The disk drive is not operating. Contact your dealer for support.

Check the mouse with another application to see if there is a software incompatibility problem.

Check the mouse with another POS Terminal to see if it works. If it doesn’t operate on a different system, replace the mouse.

CCoonnttaaccttiinngg YYoouurr DDeeaalleerr

If you still have a problem after reading the preceding sections, contact

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your dealer.

Page 45

AAppppeennddiixx CC:: JJuummppeerr SSeettttiinnggss

This appendix provides information on ju mper settings on the PT-1300 POS T erm inal.

MMaaiinnbbooaarrdd CCoommppoonneennttss

The following table and illustration shows the mainboard components.

1 MSR

Jumper

6 COM1 (DL)

COM2 (UL)

ATX 2X2

POWER

16 FLOPPY

Connector

21 ATX 2X10

POWER

26 Secondly

IDE

Connector

2 Keyboard

Mouse

USB (DL

LAN (UL)

12 CPU 13 Intel

17 Buzzer 18 BIOS 19 Battery 20 CMOS

22 Cpu Type

Selector

27 Front

Panel PIN

3 CASH

Drawer

8 MIC (DL)

SPK (DL)

852GM

(NB)

23 DDR

SLOT

28 Intel ICH4

(SB)

4 PRINT 5 VGA

9 COM3 10 COM4

14 Realtek

8110SC

24 LVDS

Connector

29 Front USB

Port

15 Slim PCI

25 Primary

Connector

Slot

Jumper

IDE

Page 46

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aaiinnbbooaarrdd CCoommppoonneennttss

The following illustration shows the mainboard components: The following illustration shows the mainboard components:

7 6 5

8 4 3 2 1

29 28

Figure 15 – Mainboard components

2526

24 212223

Page 47

The following table shows the jumper settings:

Jumper Description Setting

Clean CMOS

1-2: Normal 2-4: clear CMOS

J9 For PCB

Rev: 0.3

Extend KB/MS

J9 / J12 For PCB

Rev: 0.3For

MSR adaptor

Default

1. KB_CK & KBCK CLOSE

2. KB_DT & KBDT CLOSE

Page 48

J1 For PCB

Rev: 0.3

Front Panel

J1 For PCB

Rev: 1.2

Front Panel

J7 USB 3/4

1-2, 3-4 for Power LED

5-6 FOR IDE LED

7-8 For Power Button

9-10 For Reset Button

1-2, 3-4 for Power LED

5-6 FOR IDE LED

7-8 For Power Button

9-10 For Reset Button

CN9 FOR PCB

Rev: 0.3

COM 3

Page 49

CN9 FOR PCB

Rev: 1.2

COM 3

CN10 FOR PCB

Rev: 0.3

COM 4

CN10 FOR PCB

Rev: 1.2

COM 4