In case of problem
Before you begin
Make sure the “Good bye” message is displayed on the •
Parrot MKi9100 screen when you turn the ignition off.
► Refer to the Checking the wiring section for more
information.
Make sure you have the latest software update on your •
Parrot MKi9100. To do so, select Settings > Advanced
settings > Information. Compare this number with the one
on our website, Downloads section.
Problems while using the phone function
Make sure your phone is compatible with the Parrot •
MKi9100. To do so, refer to the compatibility list of the
Parrot MKi9100 available on our website www.parrot.com,
in the Support & Downloads section.
If your phone is compatible with the Parrot MKi9100 and if •
you already have the latest software update:
Erase the memory of the Parrot MKi9100. To do 1.
so, select Settings > Advanced settings > Factory
settings.
On your telephone, erase the Parrot system from the 2.
list of Bluetooth peripherals (or reboot your iPhone).
Repeat the linking procedure for the 2 devices. 3.
Problems while using the music function
Reboot your iPod / iPhone before connecting it to the •
Parrot MKi9100. To reboot your iPod / iPhone (this proce-
dure will not erase any of your data) :
iPod - : press Menu and the centre button
simultaneously until the iPod reboots.
iPhone - : Press the On/Off button and the Home button
simultaneously until the iPhone reboots. Do not touch
the screen when the message “Slide to shutdown”
appears.
Some problems may occur if the iPod / USB device is al-•
ready connected to the Parrot MKi9100 before you turn on
the ignition. Connect the iPod / USB device once the ignition is turned on.
If your Parrot MKi9100 is connected to an iPhone and •
an USB flash drive, the iPhone has priority: you can only
browse through your iPhone content.
Make sure that your iPod is updated.•
For any other problem or for more information
Refer to the Parrot MKi9100 FAQ available on our website, •
in the FAQ section.
Consult the Parrot discussion & help forum on •
our website.
Contact our support team (phone numbers / mail address •
on the last but one page).
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