Paragon Drive Backup - 11.0 Small Business Server Operation Manual

PARAGON Software GmbH

Heinrich-von-Stephan-Str. 5c  79100 Freiburg, Germany

Tel. +49 (0) 761 59018201  Fax +49 (0) 761 59018130

Internet www.paragon-software.com  Email sales@paragon-software.com

Drive Backup™ 11 Small Business Server

Use r Manual

Contents

Introduction .......................................................................................................................... 7

What’s New in Drive Backup 11 ................................................................................................................... 7

Product Components ............................................................................................................. 9

Features Overview ................................................................................................................. 9

Features ..................................................................................................................................................... 9

User Friendly Fault Minimizing Interface ................................................................................................................................ 9

Backup Facilities ...................................................................................................................................................................... 9

Restore Facilities ................................................................................................................................................................... 11

Copy Facilities ....................................................................................................................................................................... 11

Virtualization Facilities .......................................................................................................................................................... 11

Partition/Hard Disk Management Facilities .......................................................................................................................... 11

Automatization Facilities ...................................................................................................................................................... 12

Auxiliary Facilities ................................................................................................................................................................. 12

Supported Technologies ............................................................................................................................. 12

Supported Virtualization Software ............................................................................................................. 13

Supported virtual hard drive types ....................................................................................................................................... 14

Supported virtual machines for P2V scenarios ..................................................................................................................... 14

Supported File Systems .............................................................................................................................. 14

Supported Media ....................................................................................................................................... 15

Getting Started .................................................................................................................... 15

Distribution ............................................................................................................................................... 15

Distributive CD ...................................................................................................................................................................... 15

Online Distribution................................................................................................................................................................ 15

Registration ........................................................................................................................................................................... 15

How to Download Updates/Upgrades .................................................................................................................................. 16

Contacting Paragon Software GmbH .......................................................................................................... 16

System Requirements ................................................................................................................................ 17

Installation ................................................................................................................................................ 18

First Start ................................................................................................................................................... 19

Building Recovery Media ............................................................................................................................ 19

Booting from the Linux/DOS Recovery Media ............................................................................................. 20

Startup .................................................................................................................................................................................. 21

Boot menu ............................................................................................................................................................................ 21

Booting from the WinPE Recovery Media ................................................................................................... 23

Startup .................................................................................................................................................................................. 23

Basic Concepts ..................................................................................................................... 24

System and Data Protection ....................................................................................................................... 24

File Backup versus Sector Backup ......................................................................................................................................... 25

Backup Types ........................................................................................................................................................................ 25

Backup Storage ..................................................................................................................................................................... 28

Adaptive Restore .................................................................................................................................................................. 29

System Virtualization ................................................................................................................................. 30

Paragon Hot Processing & Volume Shadow Copy Service ............................................................................ 31

Offline versus Online Data Processing .................................................................................................................................. 31

Paragon Hot Processing Technology .................................................................................................................................... 31

Volume Shadow Copy Service .............................................................................................................................................. 32

Dynamic Disks ............................................................................................................................................ 32

GPT versus MBR ......................................................................................................................................... 33

Apple Boot Camp ....................................................................................................................................... 33

64-bit Support ............................................................................................................................................ 33

Copy Operations ........................................................................................................................................ 34

Drive Partitioning ....................................................................................................................................... 34

Scheduling ................................................................................................................................................. 35

Windows Components ........................................................................................................ 35

Interface Overview .................................................................................................................................... 35

General Layout ...................................................................................................................................................................... 35

Main Menu ........................................................................................................................................................................... 36

Tool Bar ................................................................................................................................................................................. 40

Virtual Operations Bar .......................................................................................................................................................... 40

Common Tasks Bar ............................................................................................................................................................... 41

Disk Map ............................................................................................................................................................................... 42

Explorer Bar .......................................................................................................................................................................... 43

Legend Bar ............................................................................................................................................................................ 44

Status Bar .............................................................................................................................................................................. 45

Settings Overview ...................................................................................................................................... 45

General Options .................................................................................................................................................................... 45

Backup Image Options .......................................................................................................................................................... 46

General Copy and Backup Options ....................................................................................................................................... 47

CD/DVD/BD Recording Options ............................................................................................................................................ 48

Hot Processing Options ......................................................................................................................................................... 49

Run during Backup Options .................................................................................................................................................. 50

Partitioning Options .............................................................................................................................................................. 51

E-Mail Options ...................................................................................................................................................................... 52

Operation Dependency Options ........................................................................................................................................... 53

Virtual Mode Options ........................................................................................................................................................... 53

File System Conversion Options ........................................................................................................................................... 54

Copy/Backup Exclude Options .............................................................................................................................................. 55

File Backup Exclude Options ................................................................................................................................................. 56

File Backup Include Options.................................................................................................................................................. 57

Log Files Options ................................................................................................................................................................... 58

FTP Sites Options .................................................................................................................................................................. 58

Application-level Exclude Options ........................................................................................................................................ 59

Viewing Disk Properties ............................................................................................................................. 60

Viewing Image Properties .......................................................................................................................... 61

Using the Restore Wizard ..................................................................................................................................................... 61

Using the Archive Database .................................................................................................................................................. 65

Data Backup and Rescue ............................................................................................................................ 66

Creating Backup Images ........................................................................................................................................................ 66

Restoring System and Data ................................................................................................................................................... 69

Copy Tasks ................................................................................................................................................. 73

Cloning Hard Disks ................................................................................................................................................................ 73

Cloning Partitions .................................................................................................................................................................. 75

Partition Management ............................................................................................................................... 77

Basic Partitioning Operations ............................................................................................................................................... 77

Advanced Partitioning Operations........................................................................................................................................ 81

Changing Partition Attributes ............................................................................................................................................... 83

Hard Disk Management ............................................................................................................................. 86

Converting Dynamic MBR to Basic ....................................................................................................................................... 86

Converting GPT to Basic MBR ............................................................................................................................................... 87

Converting Basic MBR to GPT ............................................................................................................................................... 87

Updating MBR ....................................................................................................................................................................... 88

Changing Primary Slot ........................................................................................................................................................... 88

Task Scheduling ......................................................................................................................................... 90

Setting a Timetable ............................................................................................................................................................... 90

Managing Tasks .................................................................................................................................................................... 91

Creating a Scheduled Task .................................................................................................................................................... 92

Scripting .................................................................................................................................................... 93

Extra Functionality ..................................................................................................................................... 94

View Partition/Hard Disk Properties ..................................................................................................................................... 95

Volume Explorer ................................................................................................................................................................... 95

File Transfer Wizard .............................................................................................................................................................. 96

Mount Partition .................................................................................................................................................................... 98

Mount Archive ...................................................................................................................................................................... 99

Test Surface ........................................................................................................................................................................ 100

Check File System Integrity ................................................................................................................................................. 101

Check Archive Integrity ....................................................................................................................................................... 101

Check Recovery Discs .......................................................................................................................................................... 103

Edit/View Sectors ................................................................................................................................................................ 103

Send Log Files ...................................................................................................................................................................... 104

View Logs ............................................................................................................................................................................ 105

Typical Scenarios ............................................................................................................... 106

Backup Scenarios ..................................................................................................................................... 106

Creating the Backup Capsule .............................................................................................................................................. 106

Backing up a hard disk or partition to the Backup Capsule ................................................................................................ 108

Backing up a hard disk or partition to external media (CD/DVD) ....................................................................................... 110

Backing up a hard disk or partition to a network drive ...................................................................................................... 112

Backing up files to an FTP/SFTP server ............................................................................................................................... 114

Backing up a dual boot Mac to an external USB drive........................................................................................................ 117

Backing up files to a local mounted/unmounted (without drive letter assigned) partition .............................................. 119

Creating a differential to a full partition backup ................................................................................................................ 122

Creating a sector increment to a full partition backup ....................................................................................................... 125

Creating a file increment to a full partition backup ............................................................................................................ 127

Creating an increment to a full file backup ........................................................................................................................ 130

Creating a cyclic partition backup ....................................................................................................................................... 132

Merging a full partition backup with one of its differentials .............................................................................................. 134

Recovery Scenarios .................................................................................................................................. 136

Fixing MBR after a boot virus attack ................................................................................................................................... 136

Correcting BCD (Boot Configuration Data) ......................................................................................................................... 138

Fixing Windows startup ability ........................................................................................................................................... 139

Restoring a hard disk from the bootable Backup Capsule .................................................................................................. 142

Restoring a system partition from external media (CD/DVD) ............................................................................................ 144

Restoring a system partition from a network drive ............................................................................................................ 147

Restoring a system partition from a local drive .................................................................................................................. 150

Restoring a dual boot Mac from an external USB drive ..................................................................................................... 153

Restoring a file increment................................................................................................................................................... 155

Restoring a file increment to a partition backup ................................................................................................................ 157

Copying of data from the corrupted system disk to another hard disk ............................................................................. 160

Burning of data from the corrupted system disk to CD/DVD ............................................................................................. 162

Copying of data from a backup to the corrupted system partition .................................................................................... 164

Restoring separate files and folders from a backup ........................................................................................................... 167

System Migration Scenarios ..................................................................................................................... 172

Migrating system to a new HDD (up to 2.2TB in size) ........................................................................................................ 172

Making system bootable on different hardware (P2P Adjust OS) ...................................................................................... 174

Virtualizing the current system (P2V Copy) ........................................................................................................................ 181

Virtualizing system from its backup image (P2V Restore) .................................................................................................. 185

Creating an empty virtual disk (Create VD) ........................................................................................................................ 189

Making Windows Vista/7 backup bootable on virtual hardware (P2V Adjust OS) ............................................................. 190

Connecting a virtual disk (Connect VD) .............................................................................................................................. 192

Exchanging data between physical and virtual environments ........................................................................................... 198

Copying data from a parent virtual disk to one of its snapshots ........................................................................................ 199

Migrating from one virtual environment to another (V2V) ................................................................................................ 200

Migrating from a virtual environment to physical (V2P) .................................................................................................... 200

Migrating a Windows 7 vhd ................................................................................................................................................ 200

Extra Scenarios for WinPE ........................................................................................................................ 201

Adding specific drivers ........................................................................................................................................................ 201

Configuring network ........................................................................................................................................................... 202

Saving log files ..................................................................................................................................................................... 205

Troubleshooter .................................................................................................................. 206

Glossary ............................................................................................................................. 208

Our company is constantly releasing new versions and updates to its software, that's why images shown in this manual may be different from what you see on your screen.

Introduction

Paragon Drive Backup™ 11 SBS is a complex disaster recovery and system migration solution. Compared to its predecessor, the current version can boast more efficiency and flexibility. Incremental chains to sector-based disk images and automatic exclusion of supported enterprise-level applications provide for better backup performance, minimize backup storage requirements, and eliminate any interference with special-purpose backup tools. Improved Paragon Adaptive Restore™ makes bare metal restore to dissimilar hardware easy and fast. After P2V migrations you’ve got not a bunch of virtual disks, but ready-to-use virtual machines. You can even get access to and connect disks of Windows guest machines hosted by ESX Server for maintenance or migration, etc.

In this manual you will find the answers to many of the technical questions, which might arise while using the program.

What’s New in Drive Backup 11

 Incremental backup to a sector image is a further way of optimizing the process of disk imaging. Unlike

differentials, it may not only contain data changed since the time of creating a full sector-based archive, but one of its increments as well, thus allowing to save more time and the backup storage. Introduction of a special index file that stores backup meta-information minimizes time and resources to create this type of archives.

 Exclude filters for supported enterprise-level applications (MS Exchange, SQL, SharePoint, Hyper-V, VMware

Server) to provide for better backup performance of your Windows server, to minimize backup storage requirements, to eliminate any interference with special-purpose backup tools.

 The updated P2P Adjust OS Wizard to successfully start up a Windows physical system on a different hardware

platform (P2P) by allowing injection of all required drivers and the other actions crucial for this type of migration. Including the third generation of Paragon’s Adaptive Restore™ technology, it now can:

- Analyze all installed drivers inside a target system to report on devices without drivers.

- Search for and install lacking drivers from the built-in Windows repository.

- Notify the user about boot critical devices without drivers (HDD/RAID controllers, etc.), automatically

prompting to provide a path to a driver repository.

- Name all devices according to their model description, not some alphanumeric code, which requires

additional deciphering.

- Determine and install drivers not only for boot critical devices, but for physically connected NICs as well.

 The updated P2V Copy/Restore Wizards to migrate a Windows physical system (live or from a Paragon’s

backup) to a virtual environment of one of the supported virtualization software vendors. In the latest version of the product the wizards enable to:

- Create and properly configure virtual machines according to your preferences. Depending on the selected

virtualization vendor you’ve got the option to specify a version of the future virtual machine, its name, location, RAM to allocate, a disk controller, the guest OS, etc. So when the migration is over, you’ll get not

only a virtual disk that contains an operating system and/or data, but a ready-to-use virtual machine.

- Convert any combination of hard disks and partitions to migrate your entire computer or certain partitions

in one operation. Complex backups that contain partitions from different hard disks are supported as well.

- Employ MS VSS (Volume Shadow Copy Service) to synchronously migrate from several hard disks, thus

ensuring data consistency during online migration of a system, which seats on several partitions or hard disks. This is achieved by taking a point-in-time snapshot of the whole disk subsystem.

- When migrating from several hard disks, all their signatures will be kept intact, so you’ll get the same drive

letters in a virtual environment.

 The updated P2V Adjust OS Wizard allows creation of virtual machines as well, so besides its primary function,

you can now build virtual machines out of supported virtual disks or Windows Vista/7 backup images.

 Create VD Wizard to create an empty virtual disk or with specific data of one of the supported virtualization

vendors.

 Improved Connect VD to connect a virtual disk as if it’s an ordinary physical disk, thus opening up all

functionality available for physical disks to virtual. You’ve now got the option to:

- Mount Paragon’s backups (.pbf images).

- Mount a virtual disk in the non-destructive mode. It’s a special read/write mode, when all changes on the

connected disk are being saved to a snapshot, thus providing complete safety for the original disk’s

contents. If needed, this snapshot can later be merged with its parental disk by using standard tools of virtualization software vendor.

- Connect to ESX Server through vSphere interface to accomplish drive partitioning, data exchange, or OS

migration of Windows virtual environments hosted by ESX. You’ve got the option to do these operations from one of Windows OS guests or from outside.

- Mount a virtual disk in the read-only mode to make sure no data will be changed on the virtual disk during

copy or any other operation on it.

 Support of Oracle VirtualBox 4.0.  Backup files or entire disks to an FTP/SFTP server to provide a new level of system and data protection.  Better performance for backup operations by employing asynchronous data transfer.  Automatic backup/restore of ACL (Access Control List) for file backups to inherit access permissions for backup

contents when restoring to a different location.

 Password protection for file backups to prevent unauthorized access to your personal data.  Automatic partition alignment during partitioning/copy operations to optimize performance of your hard disk.  Check FS Integrity and Data Loss Policies to let you specify the acceptable balance between the operation

performance and the risk of data loss.

 Conversion of basic MBR disks to basic GPT to enjoy all benefits of the newest partitioning scheme with

minimal effort.

 The updated Boot Corrector for WinPE that now equals the functionality of the Linux/DOS counterpart.  WinPE traceroute/ping utility to get detailed information on particular routes and measure transit delays of

packets across an Internet Protocol (IP) network.

This feature is only available for the Windows installation of the program.

 Support of the restart-free installation.

Product Components

In order to cope with different tasks, the product contains several components:

 Windows based set of utilities is the crucial part of the product. With the help of an easy to use launcher you

may find and run tasks of any complexity in the field of data and system protection, hard disk partitioning and cloning, etc.

 Linux/DOS based recovery environment is a multi-platform bootable media that enables to run utilities under

Linux or PTS DOS, and that way to get access to your hard disk for maintenance or recovery purposes. Both platforms have their strong sides, for instance Linux can boast support of FireWire (i.e. IEEE1394) or USB devices. It enables to burn CD/DVD discs. However there can be some difficulties with detecting new hardware. DOS in its turn has no problems of that kind but is limited in features. The Linux/DOS recovery environment requires no installation and can be of great help when the system fails to boot. Besides it offers a Windows XP like environment.

 WinPE based recovery environment. Especially for keen followers of Windows, our product offers the option to

prepare a WinPE based bootable media. Unlike the Linux/DOS recovery environment it can boast an excellent hardware support and the same interface as the Windows version can. However its system requirements are much tougher.

Features Overview

This chapter dwells upon key benefits and technical highlights of the product.

Features

Let us list some of the features:

User Friendly Fault Minimizing Interface

 Graphical representation of the data to gain a better understanding.  A handy Launcher to easily find and run the required tasks.  Comprehensive wizards to simplify even the most complex operations.  A context sensitive hint system for all functions of the program.  Previewing the resulting layout of hard disks before actually executing operations (so-called virtual

operations).

Backup Facilities

 Archive Database to help the user easily manage backup images (get properties, add, delete, mount, etc.).

 Available location for backup images:

- Backup to local mounted partitions.

This feature is only available for the Windows installation of the program.

- Backup to local unmounted (without drive letter assigned) partitions.

- Backup to an external mounted storage to provide for a higher level of data protection and system independence.

- Backup to a special secured place on the hard disk called the Backup Capsule that has an independent system layout (e.g. a separate partition) and will stay operable should the active file system be damaged. To avoid an accidental removing or unauthorized access of the backup data, this partition is hidden and thus cannot be mounted in the operating system.

- Backup to external media (CD/DVD) to guarantee a high level of data protection as long as the backup media is kept secure.

- Backup to a network drive to stand a better chance of success in case of a hard disk failure.

- Backup to an FTP/SFTP server to provide a new level of system and data protection.

 Smart Backup Wizard to secure system and data with the minimal efforts possible. With a unique intelligent

work algorithm and a highly intuitive user interface, you can easily back up exactly what you need - the whole system, e-mail databases (MS Outlook, Express, Windows Mail) media files or office documents of the My Documents folder, or any other files and folders.

 Differential backup to a sector image to only archive changes since the last full sector-based image, thus

considerably saving the backup storage space. To restore this kind of backup you will require a full image and one of its differentials.

 Incremental backup to a sector image is a further way of optimizing the process of disk imaging. Unlike

 Incremental backup to a file image to only archive changes since the last full or incremental file-based image.

An incremental image is smaller and takes less time to create, but you will require the initial full image and all of its incrementals to restore the latest point of this kind of backup.

 File backup to a sector image. It is a unique technology on the market so far that bridges two principally

different approaches of the data backup: the file-based backup and the disk imaging backup. With its help you can now create a sector-based backup of your system to get it back on track in minutes in case of a virus attack or a hardware malfunction and then just make file-based incremental images to the previously created sectorbased backup to keep updated only information that is critical for you. Thus you will considerably save your system resources.

 Cyclic backup to automate the backup of separate partitions. It is an ideal option if you want to establish a self-

acting data protection system.

 Synthetic backup to change any property (merge a given differential image with its full image, split/un-split,

compress/de-compress, etc.) of an existing backup image without carrying out a physical backup operation.

This feature is only available for the bootable recovery environment.

Copy functionality can also be used as an alternative way of data protection.

Virtualization is the latest trend in the system migration, protection, and evaluation.

 Bootable Backup Capsule to get the choice to launch the Linux or PTS DOS recovery environment every time

you start up the computer. With its help you will be able to run utilities under Linux or PTS DOS, and that way to get access to your hard disk for maintenance or recovery purposes.

Restore Facilities

 Restore an entire disk, separate partitions or only files you need from the previously created backup image.  Restore with Shrink to restore a backup image to a free block of smaller size taking into account only the

amount of actual data of the image.

 Adaptive Restore to successfully migrate a Windows physical system to a different hardware platform (P2P) by

allowing automatic injection of all required drivers and the other actions crucial for a migration of this kind.

Copy Facilities

 Partition/hard disk copy to successfully transfer all on-disk information including standard bootstrap code and

other system service structures, thus maintaining the operating system’s working capability.

Virtualization Facilities

 Connect VD to connect a virtual disk as if it’s an ordinary physical disk, thus opening up all functionality available

for physical disks to virtual.

 P2V Copy to migrate a Windows physical system to a virtual environment in the online mode.  P2V Restore to migrate a Windows physical system backed up with a Paragon disaster recovery tool to a virtual

environment.

 P2V Adjust to recover the startup ability after unsuccessful virtualization with a 3rd party tool.  Create VD to create an empty virtual disk or with specific data of one of the supported virtualization vendors.

Partition/Hard Disk Management Facilities

 Basic functions for initializing, partitioning and formatting hard disks (create, format, delete). Instead of the

standard Windows disk tools, the program supports all popular file systems.

 Mount a partition (assign a drive letter) of any file system type to make it available for your operating system.

Scheduling is only available for the Windows installation of the program.

Boot Corrector is only available for the bootable recovery environment.

 Modify file system parameters (make active/inactive, hide/unhide, etc.).  Undelete Partitions Wizard to recover an accidentally deleted partition.

Automatization Facilities

 Task scheduling to automate routine operations. It can be particularly effective when you have to repeat a

sequence of actions on a regular basis.

 Scripting to make the program create a script of any set of operations you need. Besides support of all

operations available in the interactive mode, the unattended mode provides some additional features, such as conditional execution, subroutines, repeatable iterations, disk/partition properties analysis, errors management, etc.

Auxiliary Facilities

 Conversion of basic MBR disks to basic GPT to enjoy all benefits of the newest partitioning scheme with

minimal effort.

 File Transfer Wizard to make such operations as transferring of files/directories or burning of them to CD/DVD

as easy and convenient as possible. Providing access to Paragon backups as regular folders, it may also help to replace corrupted data from a previously created image in case of an operating system failure.

 Volume Explorer is a handy tool when you have different file systems on the disk, whether they contain an

operating system or just data. Volume Explorer will let you explore a file system of any type and provide access to the necessary files and directories regardless of their security attributes.

 Recovery Media Builder to create a bootable recovery media on a CD, DVD disc, or flash memory, which can

later be used to boot and recover your computer in case of an operating system failure. Moreover, with its help you can save data from partitions of your hard disk directly to compact discs or burn ISO-images. The utility supports various formats of laser discs: CD-R/RW, DVD-R/RW, DVD+R/RW, DVD-R, DVD+R double layer, Blu-ray and can handle multi-session burning.

 Network Configuration Wizard to establish a network connection on a bootable recovery media either to save a

backup of a partition/hard disk or just several files on a network computer or retrieve a previously made backup from a network computer for recovery purposes.

 Boot Corrector to fix most of the system boot problems that can be a result of a human factor, program error or

a boot virus activity.

Supported Technologies

Along with using innovative technologies from outside, Paragon has developed a number of its own original technologies that make its products unique and attractive for customers:

The maximum number of simultaneously connected virtual disks is limited:

For ESX 4.x – 9 direct connections or 27 through vCenter Server;

For ESXi 4.x – 11 direct connections or 23 through vCenter Server;

For ESXi 5.x – depends on the workload of the host’s hardware resources.

VMware products with prohibited vStorage API (Freeware ESXi, etc.) are not supported.

 Paragon Hot Backup™ technology to back up locked partitions and hard disks under Windows NT+ family

operating systems providing both high operating efficiency as well as low hardware requirements.

 Paragon Hot Copy™ technology to copy locked partitions and hard disks under Windows NT+ family operating

systems providing both high operating efficiency as well as low hardware requirements.

 Paragon Adaptive Restore™ technology to successfully migrate a Windows physical system to a different

hardware platform (P2P).

 Paragon Power Shield™ technology to provide data consistency in case of a hardware malfunction, power

outages or an operating system failure.

 Paragon UFSD™ technology to browse partitions of any file system including hidden and unmounted, modify

and copy files and folders, etc.

 Paragon Restore with Shrink™ technology to restore a backup image to a free block of smaller size taking into

account only the amount of actual data of the image.

 Paragon Smart Partition™ technology to securely perform hard disk partitioning operations of any complexity.  Paragon BTE™ technology to set tasks for execution during the system restart, thus saving from the need to use

a bootable media when modifying system partitions.

 Paragon VIM™ (Virtual Image Management) technology that enables Paragon products work with virtual disks

as though they are physical hard disks.

 Microsoft Volume Shadow Copy Service (VSS) to provide the copy/backup infrastructure for the Microsoft

Windows XP/Vista/7/Server 2003/2008 operating systems. It offers a reliable mechanism to create consistent point-in-time copies of data known as shadow copies. Developed by Microsoft in close cooperation with the leading copy/backup solution vendors on the market, it is based on a snapshot technology concept.

 Microsoft Dynamic Disk (simple, spanned, striped, mirrored, RAID-5) to offer more management flexibility

without the partition limitation of basic disks. Dynamic storage can be particularly beneficial for large-scale businesses when dealing with many physical hard disks involving complex setup.

 GUID Partition Table (GPT). It is the next generation of a hard disk partitioning scheme developed to lift

restrictions of the old MBR. GPT disks are now supported by Windows Vista/7, Server 2008, Mac OS X and Linux.

Supported Virtualization Software

For remote connection to virtual hard drives

 VMware ESX 4.x and higher  VMware ESXi 4.x and higher  VMware ESXi 5.x and higher

For direct access to virtual hard drives

Snapshot disks of Oracle VirtualBox are not supported.

Unfortunately, support of non-Roman characters for the HFS+ file system is unavailable at the moment. The company is about to implement it in the nearest future.

 Microsoft Virtual PC 2007  Microsoft Windows Virtual PC  Microsoft Virtual Server  Microsoft Hyper-V R1/R2  Oracle Virtual Box 1.0-4.x  VMware Player  VMware Workstation  VMware Server  VMware Fusion

Supported virtual hard drive types

 VMware - Virtual Machine Disk Format (VMDK)  Microsoft - Virtual Hard Disk (VHD)  Oracle - Virtual Desktop Image (VDI)  Paragon’s backups (PBF)

Supported virtual machines for P2V scenarios

 Microsoft Virtual PC  Microsoft Virtual Server  Microsoft Hyper-V  VMware Workstation  VMware Fusion  VMware ESX Server  Oracle VirtualBox 4.0

Supported File Systems

 Full read/write access to FAT16/FAT32 partitions.  Full read/write access to NTFS (Basic Disks) under Windows, Linux and PTS DOS. Compressed NTFS files are also

supported.

 Full read/write access to Ext2FS/Ext3FS/Ext4FS partitions.  Limited read/write access to Apple HFS+ partitions.

Supported Media

 Support of both MBR and GPT hard disks (2.2TB+ disks included)  IDE, SCSI and SATA hard disks  SSD (Solid State Drive)  AFD (Advanced Format Drive)  Non-512B sector size drives  CD-R, CD-RW, DVD-R, DVD+R, DVD-RW, DVD+RW, DVD-R, DVD+R double layer and also Blu-ray discs  FireWire (i.e. IEEE1394), USB 1.0, USB 2.0, USB 3.0 hard disks  PC card storage devices (MBR and GPT flash memory, etc.)

Getting Started

In this chapter you will find all the information necessary to get the product ready to use.

Distribution

Paragon Drive Backup 11 is distributed in two ways:

 Boxed package from Paragon Software GmbH and resellers  Downloadable package over the Internet at the company’s web-site

Distributive CD

The boxed package includes a distributive CD that is in fact a bootable recovery environment with auto-run of the Windows installation, thus it can be used as a ready-made solution. But if you’re going to run the Windows components, you need to install them first (see Installation).

If you want to download an update/upgrade of the product, it will be in form of the downloadable installation package as described in Online Distribution).

Online Distribution

Drive Backup 11 purchased over the Internet will be in form of an MSI package. After installing the product you can launch the Recovery Media Builder to prepare a recovery media.

Registration

Paragon Software GmbH provides a wide range of online services through its web-portal - www.paragon-

software.com/support/:

 Registration of new users;  Registration of purchased products for registered users;  Available around-the-clock downloading center, where registered users can get product updates/upgrades as

well as all the necessary documentation;

 Downloadable free demo versions and open documentation for all users.

It is recommended to use Internet Explorer 5+ or any compatible browser.

To register as a new user

To register as a new user, please do the following:

1. Run an Internet browser and visit the page: www.paragon-software.com/my-account/;

2. Click Create of the Create a Paragon Account section;

3. Fill out a registration form;

4. Click Register.

The most important field in the form is an E-mail address, as it serves as a login to enter the system. Besides your access password will be sent to this address as well.

To register a new product

If you are a registered user and would like to register Drive Backup 11, please do the following:

1. Run an Internet browser and visit the page: www.paragon-software.com/my-account/;

2. In the Email field of the Authorization section, enter an E-mail used for registration;

3. In the Password field enter a password received after registration;

4. Click Sign in;

5. If the user name and password are valid, you will get to your account;

6. Click Register new product of the Products section;

7. Enter your product serial number in the Serial Number field. You can find it in the product box or obtain from

your reseller. Click Next;

8. On the next page you will be asked to provide some additional data. Also you will need to decide whether you

want to get confirmation on registering the product by E-mail or not. Click Next, and then click Finish.

That is all. The product is now registered.

How to Download Updates/Upgrades

Downloading of updates/upgrades can be fulfilled in the following way:

1. Run an Internet browser and visit the page: www.paragon-software.com/my-account/;

2. In the Email field of the Authorization section, enter an E-mail used for registration;

3. In the Password field enter a password received after registration;

4. Click Sign in;

5. If the user name and password are valid, you will get to your account;

6. Select My Downloads of the Products section to see what updates are available for you;

7. Select the desired update and click Download.

Contacting Paragon Software GmbH

If you have any questions about the company products, please do not hesitate to contact Paragon Software GmbH.

Service

Contact

Visit Paragon Software web site

www.paragon-software.com

Registration & updates web-service

www.paragon-software.com/support

Knowledge Base & Technical Support

kb.paragon-software.com

Pre-sale information

sales@paragon-software.com

You can download Microsoft .NET 4.0 from Microsoft’s website:

http://www.microsoft.com/downloads/details.aspx?FamilyID=0a391abd-25c1-4fc0-919fb21f31ab88b7&displaylang=en

During the installation additional free space (up to 1GB) will be required.

System Requirements

For the Windows installation package

 Windows XP SP3  Windows Vista  Windows 7  Windows SBS 2003/2008/2011

Additional requirements:

 To install and run the product the target OS should have Visual Studio C++ 2010 Runtime Library installed

(comes with the installation package – you will be prompted to install it, if it’s not been found in the system).

 To install and run the product the target OS should have Microsoft .NET 4.0 or later installed (you should

download and install it yourself).

For the Linux bootable environment

 Intel Pentium CPU or its equivalent, with 300 MHz processor clock speed  256 MB of RAM  SVGA video adapter and monitor  Keyboard  Mouse

For the WinPE bootable environment

 Intel Pentium III CPU or its equivalent, with 1000 MHz processor clock speed  At least 512 MB of RAM  SVGA video adapter and monitor  Keyboard

In case there is some previous version of the program installed on the computer, the program will offer the user to uninstall it first.

You can download Microsoft .NET 4.0 from Microsoft’s website:

http://www.microsoft.com/downloads/details.aspx?FamilyID=0a391abd-25c1-4fc0-919fb21f31ab88b7&displaylang=en

 Mouse

Installation

Before the installation, please make sure the systems requirements are met. If everything is OK, please do the following to install the product:

1. Click on the supplied setup file to initiate the installation. First your system will be checked for the presence of

Visual Studio C++ 2010 Runtime Library and if not found, you will be prompted to install it (comes with the installation package). Click Install to continue.

2. Then your system will be checked for the presence of Microsoft .NET 4.0 or later. If not found, the installation

won’t continue with the corresponding warning:

3. The Welcome page will inform that the application is being installed. Click Next to continue.

4. Please Read Paragon License Agreement carefully and then select the appropriate option to accept. Otherwise

you won’t be able to proceed with the installation. By clicking the Print button, the license agreement may also be printed out.

5. Provide your product key and serial number.

Do not install the program on network drives. Do not use Terminal Server sessions to install and run the program. In both cases, the program functionality will be limited.

The program provides wide opportunities in the field of hard disk structure modification, so just to be on the safe side, please make a backup of your data before carrying out any operation.

To know more on how to handle the product’s interface and accomplish typical operations,

please consult the Windows Components chapter.

6. On the Customer Information page you are to provide the standard customer information, i.e. a user name and

an organization. Besides you need to decide whether to make the program available for all users of this computer (if several) or only for the current one.

7. On the next page, click Change to install the utility to a different location (by default C:\Program Files\Paragon

Software\Paragon Drive Backup™ 11 SBS\). Otherwise click Next to continue.

8. On the Ready to Install the Program page click Install to start the installation or Back to return to any of the

previous pages and modify the installation settings.

9. The Final page reports the end of the setup process. Click Finish to complete the wizard.

First Start

To start Paragon Drive Backup 11 under Windows, please click the Windows Start button and then select Programs > Paragon Drive Backup™ 11 > Paragon Drive Backup™.

The first component that will be displayed is called the Launcher. In general it enables to run wizards and utilities, to specify program settings, to visualize the operating environment and the hard disk configuration, to launch the help system or to go to the program’s home page.

Building Recovery Media

Recovery Media Builder can help you accomplish the following operations:

 Prepare the Linux/DOS recovery environment (included in the installation package) on external media (CD, DVD,

or flash memory) to boot and run utilities under Linux or PTS DOS, and that way to get access to your hard disk for maintenance or recovery purposes (strongly recommended);

 Prepare a custom Linux/DOS recovery environment by adding any data you like to the standard image;  Prepare a bootable recovery environment from any ISO image;  Create from the master CD the Linux/DOS recovery environment on a CD/DVD disc, or flash memory.

Below you can find how to build our Linux/DOS based recovery environment on a thumb drive:

1. Plug in a thumb drive of at least 250 MBs in size. Please note all data on that drive will be deleted.

2. In the Main Menu: select Tools > Recovery Media Builder…

There are other ways to start up this function, please consult the Interface Overview chapter to know more on the subject.

Please use Boot Media Builder to prepare the WinPE recovery environment, which you can get here: www.paragon-software.com/my-account/.

3. On the Wizard's Welcome page, click the Next button.

4. Select the Flash Memory option.

5. Select the Typical option.

6. Select the required thumb drive from the list of flash memory devices available in the system at the moment (if

several).

7. You will have to confirm the operation.

Booting from the Linux/DOS Recovery Media

The Linux/DOS recovery environment can be used to boot your computer into Linux or PTS DOS to get access to your hard disk for maintenance or recovery purposes. It also has the PTS DOS safe mode, which may help in a number of non-

Recovery Media Builder can help you prepare our recovery environment either on a

CD/DVD disc or a thumb drive.

To automatically boot from the recovery media please make sure the on-board BIOS is set up to boot from CD/USB first.

By default the Normal Mode will be automatically initiated after a 10 second idle period.

standard situations such as interfering hardware settings or serious problems on the hardware level. In this case, only basic files and drivers (such as hard disk drivers, a monitor driver, and a keyboard driver) will be loaded.

Startup

To start working with the Linux/DOS recovery environment, please take the following steps:

1. Start up the computer from our Linux/DOS recovery media.

2. Launch a boot mode you need (Normal, Safe, Low-Graphics Safe) in the Boot menu.

3. Click on the required operation to start. Hints on the selected at the moment item will help you make the right

choice.

4. Consult the help system by pressing ALT+F1 to know more on the subject.

Boot menu

The Boot menu contains the following commands:

 Normal Mode. Boot into the Linux normal mode. This mode uses the full set of drivers (recommended);  Safe Mode. Boot into the PTS DOS mode. This mode can be used as an alternative of the Linux normal mode if it

fails to work properly;

 Low-Graphics Safe Mode. Boot into the PTS DOS safe mode. In this case, only the minimal set of drivers will be

included, like hard disk, monitor, and keyboard drivers. This mode has simple graphics and a simple menu;

 Floppy Disk. Reboot the computer from a system floppy disk;  Hard Disk 0. Boot from the primary hard disk;  Find OS(s) on your hard disks. The program will scan hard disks of your computer to find any bootable operating

system.

To move within the menu, please use the arrow keys of the computer keyboard.

While working with the recovery environment you might experience some inconvenience caused by possible video artifacts. It is just a result of changing video modes and in no way will affect the program functionality. If this is the case, please wait a bit and everything will be OK.

If you are going to use network resources, first launch the Network Configuration Wizard to establish a network connection.

Normal Mode

When the Normal mode is selected, the Linux launch menu appears:

 Drive Backup (enables to run wizards and dialogs, to specify program settings, to visualize the operating

environment and the hard disk configuration);

 Simple Restore Wizard (allows restoring hard disks and partitions);  Disk Copy Wizard (helps to clone a hard disk);  Undelete Partition (allows recovery of accidentally deleted partitions);  File Transfer Wizard (allows coping files/folders to another disk or a partition as well as recording them to

CD/DVD);

 Boot Corrector (helps to correct the Windows System Registry without Windows being loaded);  Network Configurator (enables to establish a network connection under Linux);

 Log Saver (helps to collect and send the necessary log files to the Technical Support);  View the mounted partitions (the list of all mounted partitions will be displayed);

The Linux/DOS recovery environment assigns drive letters to partitions the way it is done in DOS, i.e. one after another, primary partitions at first. Thus mounted partitions may have different drive letters from Windows.

Please use Boot Media Builder to prepare the WinPE recovery environment, which you can get here: www.paragon-software.com/my-account/.

To automatically boot from the recovery media please make sure the on-board BIOS is set up to boot from CD/USB first.

 Eject CD/DVD;  Command Line (allows experienced users to execute any operation);  Reboot the computer;  Power off the computer.

To move within the menu, please use the arrow keys of the computer keyboard.

Safe Mode

When the Safe mode is selected, the PTS DOS launch menu appears. It has nearly the same functionality as for the Normal mode except for the Network Configurator and Log Saver commands. Besides due to certain limitations of the PTS DOS environment, there is no possibility to burn CD/DVD discs.

Low Graphics Safe Mode

When the Low Graphics mode is selected, the PTS DOS launch menu appears. It has the same functionality and looks similar to the Safe mode but graphically simpler.

Booting from the WinPE Recovery Media

The WinPE recovery environment can be a real alternative to the Linux/DOS recovery environment. Providing nearly the same level of functionality it offers an excellent hardware support and the same interface as the Windows version does.

Startup

To start working with the WinPE recovery environment, please take the following steps:

1. Start up the computer from the WinPE recovery media.

The WinPE based recovery environment offers excellent hardware support. However in case it doesn’t have a driver for your disk controller, your hard disks will be unavailable. Please consult the Adding specific drivers scenario to know how to tackle this issue.

2. Once it has been loaded you will see the Universal Application Launcher. In general it enables to run

components of the product, load drivers for undefined hardware or establish a network connection.

3. Click on the required operation to start. Hints on the selected at the moment item will help you make the right

choice.

4. Consult the help system by pressing ALT+F1 to know more on the subject.

Basic Concepts

This chapter explains terms and ideas that show how the program works. To understand these helps to obtain a general notion of the operation performance and makes it easier for the user to operate the program.

System and Data Protection

The data protection issue is a growing cause of worrying for more and more people today. Indeed, it is hardly to find a person who will be particularly happy when all precious information on the hard disk is irreversible lost as a result of its malfunction. So how this tragedy can be prevented?

Sector-Based Backup

File-Based Backup

Merits

It does not dependent on a particular file system. Thus it can successfully process system or encrypted partitions of any file system type, no matter what kind of information they contain.

Functioning on a file/folder level, it is ideal for archiving separate files or folders.

It can create an exact image of a partition, including its service data. Thus it is ideal for a backup/restore of a system partition or a fast deployment to a bunch of identical computers.

It enables to automatically build up contents of the future backup image by using an advanced system of filters.

It allows archiving data of the same volume with different backup policies.

It is easy and efficient when creating backup chains.

Demerits

Resulted backup images may contain a lot of redundant data.

It depends on a file system structure, so you won’t be able to process unknown file systems.

It is ineffective when trying to maintain a backup chain, especially when little amount of data is being changed.

It cannot be used to back up a system partition. It is much slower when processing large amount of data.

File Backup versus Sector Backup

Since the advent of the computer age people were in the search of ways to guarantee data safety. As a result we’ve got now two principal approaches: the file-based backup and the sector-based backup. The main difference between the two lies in the way data is treated.

A sector-based backup operates with an image (or a snapshot) of the whole disk system or its separate partitions. It not only includes the contents of all user-made files, but additionally contains the exact structure of directories, information about file allocation, file attributes and other related data. Thus it enables to successfully process system or encrypted partitions of any file system type, no matter what kind of information they contain.

In contrast, a file-based backup takes into account a file system structure and only functions on a file or folder level. So it is very efficient when archiving separate files or folders, but in no way will help you back up a system partition.

You should understand pretty well that each of the two approaches is only good when properly chosen. In the comparison table below you can see when this or that approach will suit you at most.

Backup Types

At the present moment the market is offering various types of backup imaging to meet the needs of any user. Besides supporting them all, our program offers a unique backup type, called File Increment to a Sector Backup.

This function is only available for single primary and logical partitions.

Full, Differential, and Incremental Sector Backups

A full sector-based backup image includes all contents of a partition or a hard disk at the moment of its creation. If you roll back your system to the initial state on a regular basis, that’s exactly what you’re looking for. But if you want to have multiple backup archives of the same partition reflecting certain time stamps, unchanged data will inevitable be duplicated in all archives and take additional space on backup media. To tackle this issue there has been developed a supplementary technique called Differential Sector Backup.

A differential archive only contains data changed since the time of creating a full archive, which forms a base (or a parental image) in this case, thus considerably saving your system resources. It is realized by the exact bit-wise comparison of the previous partition's data (saved in the parental image) with the current data (that is actually the partition itself). To restore this kind of backup you will require a full image and one of its differentials, what is very convenient.

Incremental archive is a further way of optimizing the process of disk imaging. Unlike differentials, it may not only contain data changed since the time of creating a full sector-based archive, but one of its increments as well, thus allowing to save more time and the backup storage. The main principal here is the shorter the interval between increments, the less data is backed up. In general this type of backup is great except for one thing – when you restore an incremental archive there will be processed the initial full image and all increments between, which depending on the size of your backup chain, may take plenty of time. Anyway unlike backups, the restore operation is an emergency, which might not happen at all.

Paragon’s incremental sector-based archive employs an innovative technology that significantly improves the backup performance. Its core is in introduction of a special index file (.pfi) that keeps meta-information on the corresponding incremental image. It’s much smaller than the image itself and is used to calculate the difference between the current and previous state of a backup object. Thus, when you’re going to do an increment to a full archive of your system partition stored on the network, only its index file is processed over the net (a couple of megabytes at most), not the entire image, which minimizes both, the network traffic and backup time. Another new thing is change of a backup format – all increments are saved in .vhd (Virtual Hard Drive) containers.

Please note that the current version of the product has a number of limitations regarding sector-based increments:

 Increments can only be created for full archives of the new type (with a .pfi index file). Any of our flagship

products since Hard Disk Manager 12 supports this functionality;

 Increments can only be created for full archives stored on a local mounted drive or a network share;  Increments cannot be created for archives of entire GPT disks;  Increments can only be restored under Windows or WinPE;  Increments cannot be processed with the Synthetic Backup Wizard;  Increments cannot be processed with the Check Archive Integrity Wizard;  Increments cannot be processed with the Create File Complement Wizard;  Increments cannot be browsed in Volume Explorer;  Increments can only be used with our software;  Increments cannot be compressed;  Increments cannot be encrypted;  Increments cannot be splitted.

Full and Incremental File Backups

A full file-based archive only contains files and folders. It is really efficient when backing up an e-mail database or particular documents, as no redundant data is processed. But if you care about maintaining a files history, you can benefit from one more supplementary technique called Incremental File Backup.

An incremental archive only contains data changed since the time of creating a full or incremental file-based archive. It is smaller and takes less time to create, but you will require the initial full image and all of its increments to restore the latest point of this kind of backup.

File Increment to a Sector Backup

File Increment to a Sector Backup is a unique technology on the market so far that bridges two principally different approaches of the data backup: the file-based backup and the sector-based backup. With its help you can now create a sector-based backup of your system to get it back on track in minutes in case of a virus attack or a hardware malfunction and then just make file-based incremental images to the previously created sector-based backup to keep updated only information that is critical for you. Thus you will considerably save your system resources.

Backup Storage

Our program supports several techniques of storing backup images. Let’s take a closer look at them all to understand what kind of storage is able to provide better security:

 You can place a backup image to a local partition. Despite the fact that it is the most convenient way, try not to

use it. You can delete your backup just by accident or lose it as a result of a hardware malfunction, or a virus attack;

 You can place a backup image to an external mounted storage to provide for a higher level of data protection

and system independence;

 You can place a backup image to a special secured place on the hard disk called the Backup Capsule that has an

independent system layout (e.g. a separate partition) and will stay operable should the active file system be damaged. To avoid an accidental removing or unauthorized access of the backup data, this partition is hidden and thus cannot be mounted in the operating system. However it won’t help you in case of a hardware malfunction;

 You can place a backup image to external media (CD/DVD) to guarantee a high level of data protection as long

as the backup media is kept secure;

 You can place a backup image to a network drive to stand a better chance of success in case of a hard disk

failure. Moreover, by storing it on a special-purpose server you may be pretty sure nothing will happen to it;

 Finally you can place a backup image to an FTP server to provide a new level of system and data protection.

Known Issues on FTP/SFTP

1. You need to check out yourself Windows Firewall or programs of this kind let our program work with the

required port (21 by default).

2. You cannot restore data selectively (with Restore Wizard) from an FTP/SFTP server.

3. You can browse an FTP server in the passive mode only.

4. Parallel access to several FTP/SFTP servers is limited - only one password for all servers is available.

Adaptive Restore

Technology Background

Windows family operating systems are notorious for their excessive sensibility to hardware, especially when it turns to replacement of such a crucial device as HDD controller or motherboard – actually Windows will most likely fail to boot as a result of this operation.

In 2008 our company came with an exclusive technology called Paragon Adaptive Restore™. Initially aimed at restore of Windows Vista or Server 2008 from a backup to a different hardware configuration, its current realization, available in the P2P Adjust OS Wizard, enables to make any Windows OS since XP bootable on dissimilar hardware by allowing automatic injection of all required drivers and the other actions crucial for this type of migration.

Technology Concept

Let’s take a closer look at how Paragon Adaptive Restore works.

As you see, successful migration of a Windows system to a different hardware platform involves several actions:

1. Change of the Windows kernel settings according to the new configuration. The program detects the given

hardware profile and automatically installs the appropriate Windows HAL and kernel.

2. Installation of drivers for boot critical devices. The program detects those without drivers and automatically

tries to install lacking drivers from the built-in Windows repository. If there’s no driver in the repository, it prompts the user to set a path to an additional driver repository, strongly recommending not to proceed until all drivers for the found boot critical devices are installed. In case drivers for these devices are installed, but disabled, they will be enabled.

3. Installation of drivers for a PS/2 mouse and keyboard. This action will only be accomplished for Windows

XP/Server 2003.

Though all Windows systems have built-in driver repositories, please be prepared to have additional drivers when dealing with Windows XP/Server 2003, because for these systems they are very modest.

4. Installation of drivers for network cards. The program detects those without drivers and automatically tries to

install lacking drivers from the built-in Windows repository. If there’s no driver in the repository, it prompts the user to set a path to an additional driver repository.

These actions guarantee a Windows system will start up on dissimilar hardware. After the startup, Windows will initiate

reconfiguration of all Plug'n'Play devices. It’s a standard procedure, so please don’t worry and prepare the latest drivers

at this step to get the most out of the system.

Technology Application

Let’s consider a number of situations when the Adaptive Restore technology can help you out:

 If you need to migrate to a different hardware platform with minimal effort  If you need to upgrade hardware while keeping all programs and settings intact  If you need to replace failed hardware and cannot find an exact match for original system specifications

Known Issues

1. After transferring Microsoft Vista and later versions to different hardware, you will need to re-activate license of

the system. It’s normal behavior as these systems keep tracking any change of hardware. Re-activation is legally justified in this case, as you transfer your system to another PC.

2. If you’ve installed several operating systems on one partition, we can only add drivers to the latest version of

OS. Microsoft highly recommends that you install an operating system on a separate partition.

3. Please note drivers are not cached during selection. That’s why if you select a driver to add to the system, but

it’s already unavailable during the operation, the program will end the operation with an error.

System Virtualization

With new powerful x86 computers, system virtualization has become extremely popular. It’s a software technology that

enables to run several virtual machines on one physical machine, providing resources of that single computer are shared across several environments. As a result one and the same physical computer can have multiple OSs and applications operating simultaneously, thus opening up enormous opportunities for both, business and home users, exactly:

 Avoid underutilization of up-to-date powerful computers;  Increase flexibility of a physical infrastructure;  Provide for increased availability of hardware and applications;  Cut expenses on hardware and energy;  Guarantee smooth and cost saving system migration;  Enjoy working with old applications you can’t launch on your current PC;  Take advantage of having multiple operating systems on one Windows PC, including Linux, Mac OS X, etc.;

+ 180 hidden pages

Paragon Drive Backup - 11.0 Small Business Server Operation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual