Panasonic of North America 9TAWX CH455 User Manual

WX-CH455_PGQX2221ZAC1.indb 1

2017/08/21 16:11:06

Operating Instructions

All-in-One Headset

Model No. WX-CH455

English

Français

Before attempting to connect or operate this product,

please read these instructions carefully and save this manual for future use. No model number suffix is shown in this Operating Instructions.

ENGLISH VERSION

Safety precautions

FEDERAL COMMUNICATIONS COMMISSION

INTERFERENCE STATEMENT

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated

in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

The available scientific evidence does not show that any health problems are associated with using low power wireless devices. There is no proof, however, that these low power wireless devices are absolutely safe. Low power Wireless devices emit low levels of radio frequency energy (RF) in the microwave range while being used. Whereas high levels of RF can produce health effects (by heating tissue), exposure of low-level RF that does not produce heating effects causes no known adverse health effects. Many studies of low-level RF exposures have not found any biological effects. Some studies have suggested that some biological effects might occur, but such findings have not been confirmed by additional research. WX CH455 has been tested and found to comply with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS 102 of the IC radio frequency (RF) Exposure rules.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of FCC Rules and Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of this device.

WARNING:

ppTo reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.

ppThe apparatus should not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, should be placed on the apparatus.

ppAll work related to the installation of this product should be made by qualified service personnel or system installers.

ppThe risk of hearing impairment due to exposure to excessive sound levels may be reduced by listening at lower volumes and for shorter durations.

ppOperating near 1.9 GHz electrical appliances may cause interference. Move away from the electrical appliances.

ppThis transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

ppMEDICAL:

Consult the manufacturer of any personal medical devices, such as pacemakers, to determine if they are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 1.92 GHz to 1.93 GHz, and the power output level is 115 mW (max.).)

Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.

ppBatteries (battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like.

English

CAUTION:

ppDanger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type.

ppThese servicing instructions are for use by qualified service personnel only. To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so.

ppAny changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Safety precautions

For U.S.A.

CAUTION:

The FCC ID number for this radio equipment is listed below.

FCC ID: ACJ9TAWX-CH455

For U.S.A. The model number and serial number

of this product may be found on the surface of the unit.

You should note the model number and serial number of this unit in the space provided and retain this book as a permanent record of your purchase to aid identification in the event of theft.

Model No.

Serial No.

For Canada

ICES-003

CAN ICES-3(A)/NMB-3(A)

For Canada

RSS-Gen

ppUnder Industry Canada regulations, this radio transmitter may only operate using an antenna of a

type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should

be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

A lithium-ion battery that is recyclable powers the product you have purchased. Please call 1-800-8-BATTERY for information on how to recycle this battery.

IMPORTANT SAFETY INSTRUCTIONS

1)Read these instructions.

2)Keep these instructions.

3)Heed all warnings.

4)Follow all instructions.

5)Do not use this apparatus near water.

6)Clean only with dry cloth.

7)Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

8)Only use attachments/accessories specified by the manufacturer.

Contents

Safety precautions……………………… 2 Before use… ……………………………… 6

Preface… …………………………………… 6 Features…………………………………… 6 System diagram… ………………………… 7 Limitation of liability………………………… 8 Disclaimer of warranty……………………… 8 Abbreviations… …………………………… 8 Copyright… ………………………………… 8

Precautions………………………………… 9

Major operating controls and their functions… ……………………………… 10

Battery loading & replacement… ……… 13

Loading… …………………………………… 13 Replacement………………………………… 13

Color tip replacement procedure… …… 14 Operating procedures… ………………… 15

Preparations………………………………… 15 Volume adjustment… ……………………… 17 Communications with customers (TALK)… 18 Communications with other store

personnel (PAGE)……………………… 19 Alert notification… ………………………… 20 Dual lane operation………………………… 21 Communication limitations………………… 22 Out of communication range… …………… 22 Battery… …………………………………… 22 Turning off the power… …………………… 22 Charging… ………………………………… 23

Setting the unit… ………………………… 24

ID registration… …………………………… 24 Manager mode……………………………… 26 Canceling the manager mode… ………… 28 Auto-Talk-Lock setup… …………………… 29 Center Module search……………………… 31 Deletion of ID… …………………………… 32 Setting mode………………………………… 33 Starting in setting mode… ………………… 34 Talk button setting… ……………………… 35 Page button setting… ……………………… 35 Voice prompt setting… …………………… 35 AIO Digital Noise Reduction… …………… 36 Talk/Page Auto Off setting… ……………… 36 Initialization… ……………………………… 36 Center Module model selection…………… 37

Maintenance… …………………………… 38 Troubleshooting…………………………… 39 Specifications……………………………… 40 Accessories………………………………… 40

Standard accessories……………………… 40 Optional accessories… …………………… 40

Table of beep tones… …………………… 41

English

Before use

wwPreface

All-in-One Headset WX-CH455 is exclusively designed for Panasonic Wireless Communication System, which is used with drive-thru order posts, etc. This product is equipped with the microphone, earphone as well as battery compartment and control buttons. With the built-in antennas, transmitter, and receiver, users can communicate with other store personnel and customers.

wwFeatures

ppThis product can be used with Center Module WX-C3010, WX-CC411, WX-CC411A, WX-CC412, WX-CC412A.

ppThis product uses a system compliant with the 1.9 GHz band DECT* standard so it will not suffer any interference from microwave ovens or wireless LANs which operate in the 2.4 GHz and higher frequency bands.

*Digital Enhanced Cordless Telecommunications

ppManager mode

Only one All-in-One Headset and (or) Belt Pack can be set to manager mode for each lane of the center module. A person using this headset and (or) Belt Pack has the priority of communication.

ppWhen the Auto-Talk-Lock function is activated, with the Auto-Talk-Lock function, users can communicate with customers without holding down the button.

ppIt is possible to use voice prompt to check the settings of this product.

ppWhen using this product in the dual lane system, it is possible to communicate without changing the lane setting.

ppIt is possible to select the Talk-Lock or Press-To-Talk mode. ppIt is possible to select the Page-Lock or Press-To-Page mode.

ppEmail notifications and other alerts can be sent to external parties through the Center Module by operations from this product.

Panasonic of North America 9TAWX CH455 User Manual

wwSystem diagram

Product users and (or) Belt Pack can communicate with each other and with customers at the order post by connecting wirelessly to the Center Module.

All-in-One Headset		Center Module	Order Post
All-in-One Headset
WX-CH455
WX-CH455	WX-CC411/WX-CC411A/
	WX-CC411/WX-CC411A/
	WX-CC412/WX-CC412A/
		WX-C3010	Microphone
			Microphone
			Speaker
PAGE			TALK	Vehicle
(Communications with			TALK	Detector
(Communications with		(Communications with		Detector
other store personnel)		(Communications with
other store personnel)			customers)
			customers)

Belt Pack	Belt Pack
WX-CT420	WX-CT420

All-in-One Headset

WX-CH450

English

Before use

wwLimitation of liability

THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THE THIRD PARTY’S RIGHT.

wwDisclaimer of warranty

IN NO EVENT SHALL Panasonic Corporation BE LIABLE TO ANY PARTY OR ANY PERSON, EXCEPT FOR REPLACEMENT OR REASONABLE MAINTENANCE OF THE PRODUCT, FOR THE CASES, INCLUDING BUT NOT LIMITED TO BELOW:

(1)ANY DAMAGE AND LOSS, INCLUDING WITHOUT LIMITATION, DIRECT OR INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY, ARISING OUT OF OR RELATING TO THE PRODUCT;

(2)ANY INCONVENIENCE, LOSS, OR DAMAGE CAUSED BY INAPPROPRIATE USE OR NEGLIGENT OPERATION OF THE USER;

(3)UNAUTHORIZED DISASSEMBLE, REPAIR OR MODIFICATION OF THE PRODUCT BY THE USER;

(4)ANY PROBLEM CAUSING FAILED SIGNAL TRANSMISSION RESULTING IN CONSEQUENTIAL INCONVENIENCE, LOSS OR DAMAGE, ARISING OUT OF CAUSES SUCH AS SYSTEM MALFUNCTION, FAULT, SET UP OR INSTALLATION;

(5)ANY PROBLEM, CONSEQUENTIAL INCONVENIENCE, OR LOSS OR DAMAGE, ARISING OUT OF THE SYSTEM COMBINED BY THE DEVICES OF THIRD PARTY.

wwAbbreviations

The following abbreviations are used in this manual.

ppAll-in-One Headset (WX-CH455) is referred to as this product.

ppAll-in-One Headset (WX-CH450: sold separately, WX-CH455) is referred to as headset.

ppCenter Module (WX-CC411/WX-CC411A/WX-CC412/WX-CC412A/WX-C3010: sold separately) is referred to as Center Module.

ppBattery (WX-SB100: optional accessory) is referred to as battery.

ppBattery Charger (WX-Z3040A: optional accessory) is referred to as battery charger.

Information on optional accessories and other items included in this manual is as of October 2017. For the latest information, inquire at the shop where you purchased this product.

wwCopyright

Distributing, copying, disassembling, reverse compiling and reverse engineering of the software provided with this product are all expressly prohibited. In addition, exporting any software provided with this product violating export laws is prohibited.

Precautions

ppThis product is for indoor use only. It cannot be used outdoors.

Avoid installation in a location where the unit will be exposed to direct sunlight for extended periods or near a cooling or heating appliance.

Otherwise, deformation, discoloration, malfunctioning and/or problems in operation may result. Operate the unit where it will not be splashed or sprayed by water.

ppHandle this product carefully. This product uses parts that may be damaged by improper handling or storage.

ppUse the dedicated Battery WX-SB100 (optional accessory). Also check the operating instructions for the Battery Charger WX-Z3040A (optional accessory).

ppThe supplied charging attachment is required when recharging the battery with the battery charger. For further details, refer to page 23.

ppDo not expose the battery to excessive heat, such as direct sunlight or fire. ppFollow the instructions of battery for care and handling.

ppWhen using an implanted medical device, do not use this product. The medical device may malfunction.

ppTurn off this product when not in use, in order to save the battery life.

ppWhen not using for long periods of time, do not leave the battery in this product. Be sure to remove it.

ppDo not throw the battery into a fire or expose it to excessive heat. Generation of heat, ignition or rupture of the battery may result.

ppDo not insert sharp objects into the battery, apply impact on the battery, or disassemble/ modify the battery. Generation of heat, ignition or rupture of the battery may result.

ppDo not short positive (+) and negative (–) contact. Do not carry it around or store it together with necklaces, hairpins, etc. Generation of heat, ignition or rupture of the battery may result.

ppDo not charge, use, or leave the battery where temperatures are high such as a place close to fire or a place under the hot sun. Generation of heat, ignition or rupture of the battery may result.

ppDo not use this product close to an automatic control equipment like an automatic door, fire alarm and so on. Radio waves from this product may cause the trouble by a malfunction for automatic equipment.

ppDo not disassemble this product. Otherwise, it may cause fire or electric shock.

ppBefore proceeding to maintain this product, remove the battery. Otherwise you may receive an electric shock.

ppWhen it is time to dispose of this product, ask a specialist contractor to do this for you. Burning it gives off chemicals, possibly damaging your eyes, causing a fire and/or burning yourself.

ppDo not put this product on a place with moisture or dirt. There is the risk of injury.

English

Major operating controls and their functions

		3
	<
>	; 2	4
		4
		1

7
8	7
	7

1Head pad

The size is adjustable by sliding the head pad side.

2Battery lock

When removing the battery, slide out the lock.

When loading a battery, insert the battery until the lock clicks.

3Color tip

Replacing the tip with a supplied color tip enables this product to be differentiated by color.

4Ear pad

The angle of the microphone boom and the fit feeling on ear are adjustable by rotating this ear pad.

5USB cover

Covers the maintenance dedicated connector. The USB connector inside the USB cover is used for maintenance only and can not be used for charging the battery.

6Microphoneboom

Change the position of the microphone boom, and adjust it so that the microphone is brought to a position near your mouth.

7Microphone

Captures sound.

8Lane indicator

Lights orange or green to indicate which lane is in operation.

Orange	: Lane A is selected.
Green	: Lane B is selected.

Orange blinking: Lane A is being selected, and either the TALK or PAGE mode is activated.

Green blinking : Lane B is being selected, and either the TALK or PAGE mode is activated.

9Power indicator

The indicator shows the status as follows.

Green	: Power is supplied and the unit is operating.
	This product does not have a power switch. Turn on/off the power by
	rotating the microphone boom.
Green blinking	: Power is supplied and manager mode is activated.
Red	: The battery is almost exhausted. Replace the battery with a charged
	one.
Red blinking	: An error has occurred.

Orange blinking: Power is supplied and ID registration is in progress.

:Setting indicator

Lights only during setting to indicate the setting state.

;Volume control button [VOL]

Pressing the button will increase or decrease the sound level.

Press the button to increase the sound level. Each time the button is pressed, a beep notifies the user that the volume is being increased. When the volume reaches the upper limit, two beeps can be heard, and if you press the button again, the volume returns to the lower limit.

When this product’s power is turned off and then turned back on, the volume will return to the default setting.

English

Major operating controls and their functions

<Talk button [T]

This button controls communications with the customer.

This button’s operation differs depending on the settings of this product. For further details, refer to “Setting mode” (page 33).

When you press the [T] button once, you can talk with a customer at the Lane A order post. Press the button again to end the call.

While the [T] button is being pressed, you can talk with a customer at the Lane A order post.

Page button [P]

This button controls communications with store personnel.

When you press the [P] button once, you can speak to the store personnel until you press the button a second time.

While the [P] button is held down, you can speak to store personnel.

>Shift button [S]

Various functions can be operated by pressing this button or by pressing this button and another button at the same time.

Battery loading & replacement

Note

ppRefer to operating instructions included with the battery and battery charger. ppCharge the battery in advance.

wwLoading

1 Insert the battery in this product as shown in the figure below.

●● Insert the battery while matching the labels on this product and the terminals of the battery.

●● Insert the battery until the lock clicks.

Battery

Terminals of the battery

Labels

English

wwReplacement

1 Release the battery lock shown in the figure below and then remove the battery.

Battery Lock

Color tip replacement procedure

Replacing the color tip enables this product to be differentiated by color. Replace the color tip (accessory) as shown in the figure below.

Color tip

(black, red, blue, yellow, green)

Operating procedures

wwPreparations

Prior to operating this product, confirm that the system setup for this product, Center Module, order post, and other devices has been completed.

1 Insert the battery in this product and then rotate the microphone boom to turn on the power.

●● When the power is turned on, the voice messages “Hello”, “Headset xx” (xx: ID number registered in the Center Module) and “Lane x” (x: Connected Lane number) are heard from the earphone.

2 Wear this product.

Place this product on your head with the ear pad side up against your ear. The length can be adjusted on the head pad side.

Head pad

Earphone

Microphone

boom

English

Rotate the microphone boom to adjust it so that the microphone boom tip is positioned near your mouth. If the microphone boom tip is touching your face or far away from your mouth, set the microphone boom to the optimum position by adjusting the head pad position forward/backward or rotating the ear pad to adjust the angle in relation to the ear.

Ear pad

Operating procedures

Note

ppYou can also attach a strap (commercially available) to this product.

Strap (commercially available)

wwVolume adjustment

Select a proper sound level by pressing the [VOL] button.

[VOL] button

English

The volume level is adjustable to any of 10 levels. Each press of the [VOL] button increases the volume level, and the volume level becomes the minimum when the maximum volume level is exceeded.

1	2	3	4	5	6	7	8	9	10
Minimum						Initial state			Maximum

Note

ppWhen the [VOL] button is pressed, a confirmation tone can be heard from the earphone. One beep can be heard when the volume level changes, and two beeps can be heard when the volume level becomes the maximum.

ppWhen you hold down the [VOL] button, the volume level changes every 0.7 second. ppWhen this product’s power is turned off, the volume setting returns to the initial state.

Operating procedures

wwCommunications with customers (TALK)

Any store personnel wearing the headset and (or) the Belt Pack can communicate bidirectionally with any customer who is at the order post.

ppYou will hear a beep in this product when a vehicle arrives at the order post.

When the Talk-Lock mode is preset

1 Press the [T] button.

●● A beep is heard from the earphone to confirm that communication has been established. In this state, you can talk with a customer at the order post by speaking into the microphone of this product.

2 Press the [T] button again.

●● Communication is interrupted and the conversation is ended.

When the Press-To-Talk (PTT) mode is preset

1 Hold down the [T] button.

2 Release the [T] button.

●● Communication is interrupted and the conversation is ended.

[T] button

Note

ppThe Talk-Lock mode and the Press-To-Talk (PTT) mode can be configured in the setting mode. For further details, refer to pages 34 and 35.

wwCommunications with other store personnel (PAGE)

Store personnel wearing headsets and (or) the Belt Packs can communicate with each other. The sound cannot be heard at the order post.

When the Page-Lock mode is preset

1 Press the [P] button.

●● A beep is heard from the earphone to confirm that communication has been established. In this state, you can talk with a store personnel by speaking into the microphone of this product.

2 Press the [P] button again.

●● Communication is interrupted and the conversation is ended.

When the Press-To-Page (PTP) mode is preset

1 Hold down the [P] button.

●● A beep is heard from the earphone to confirm that communication has been established. In this state, you can talk with a store personnel by speaking into the microphone of this product.

2 Release the [P] button.

●● Communication is interrupted and the conversation is ended.

English

[P] button

Note

ppThe Page-Lock mode and the Press-To-Page (PTP) mode can be configured in the setting mode. For further details, refer to pages 34 and 35.

Operating procedures

wwAlert notification

When the Center Module is WX CC411, WX CC411A, WX CC412 or WX CC412A, store personnel wearing the headset and (or) the Belt Pack can send a security alert to the Center Module.

1 Press the [VOL] button while holding down the [S] button.

●● A beep is heard from the earphone, indicating that the transmission is complete, and a security alert is sent to the Center Module.

2 When the Center Module receives a security alert, it is possible to perform a preset operation (TALK & PAGE Recording, Send E-Mail, alert message playback, Camera Monitoring, etc.).

[S] button [VOL] button

wwDual lane operation

In dual lane operation, this product must select a lane for communication.

Switching to Lane B

When a connection is made to Lane A, the lane indicator is lit in orange.

1 Double-click the [S] button.

●● A voice of “Lane B” is heard from the earphone and the lane indicator is lit in green. The connection is changed to Lane B.

Switching to Lane A

When a connection is made to Lane B, the lane indicator is lit in green.

1 Double-click the [S] button.

●● A voice of “Lane A” is heard from the earphone and the lane indicator is lit in orange. The connection is changed to Lane A.

English

[S] button

Lane indicator

Operating procedures

wwCommunication limitations

Up to 4 units of the headset and (or) the Belt Pack can be used per lane.

If a 5th or subsequent unit tries to talk or page, an error beep and the voice message “Cannot Connect” are heard from the earphone, and the communication is rejected. However, talk or page communication can also be heard by units for which communication is rejected.

wwOut of communication range

When a store personnel wearing this product moves out of communication range, an error beep and the voice message “Out of Range” are heard from the earphone and communication is disconnected.

When returning to communication range, a beep is heard and communication becomes possible.

wwBattery

When the battery charge becomes low, a beep and the voice message “Battery Low” are heard from the earphone, and then a beep is heard at 5 seconds intervals.

The power indicator is lit in red at the same time. When this occurs, immediately replace the battery with a fully charged one.

wwTurning off the power

Align the microphone boom with the position of the head band to turn off the power as shown in the figure below.

The voice message “Goodbye” is heard from the earphone and the power indicator goes off.

Head band

Microphone boom

Power indicator

wwCharging

Use the supplied charging attachment to charge the battery with the battery charger. The charging time is approximately 3 hours (when charged from empty to full). For details

on the indicator during charging, refer to the operating instructions for the battery charger.

When the charging attachment (accessory) is attached to the battery charger as shown in the figure below, insert the battery while matching the terminals.

Battery

Charging attachment

Battery Charger

English

Setting the unit

wwID registration

Before using this product, the unit ID must be registered in the Center Module. After the ID is registered in the Center Module, wireless communication between this product and the Center Module is enabled.

1 Set the Center Module to “ID Registration” mode.

Refer to the operating instructions of the Center Module.

Rotate the microphone boom to turn off the power of this product.

Rotate the microphone boom while holding down the [T] and [P] buttons to turn on the power of this product.

●● This product enters the ID Registration setting mode. You will hear “Registration Mode” and the power indicator will blink orange.

[T] button

[P] button

Power indicator

Lane indicator

4 Press the [T] button.

●● You can hear “Connecting Center Module A” and the lane Indicator will blink orange. ●● When the Center Module is WX CC412/WX CC412A, ID registration for Lane B is automatically started, the voice message “Connecting Center Module B” is heard

from the earphone, and the lane indicator blinks green.

●● When the ID Registration succeeds, you will hear “Registration complete”, “Headset xx” (xx: ID number registered in the Center Module), and the power indicator stops blinking and stays on.

Note

ppIf ID registration fails, an error beep and the voice message “Failed” are heard from the earphone, and the power indicator blinks red to indicate an abnormal state. If that happens, retry from step 2.

5 When the ID registration is complete, cancel “ID Registration” mode of the

Center Module.

●● When this is done, “ID Registration” of this product is cancelled and the power indicator turns green.

Note

ppCommunication between headsets and (or) the Belt Packs is not possible while the Center Module is in “ID registration” mode.

English

Setting the unit

wwManager mode

The manager can interrupt store personnel’s TALK or PAGE at any time by monopolizing one channel by priority.

Note

ppOnly 1 unit of the headset and (or) the Belt Pack can be set to manager mode. Complete ID Registration, to do this setting.

1 Rotate the microphone boom to turn off the power of this product.

2 Rotate the microphone boom while holding down the [S] and [T] buttons to turn on the power of this product.

●● The power indicator turns red and green alternately.

[T] button

[S] button

[P] button

Power indicator

3 Press a communication button ([T] or [P] button) while the power indicator turns red and green alternately.

Setting manager mode for Lane A

●● When the [T] button is pressed, the manager mode is set for Lane A. The lane indicator blinks orange and “Connecting Center Module A” can be heard from the earphone.

Setting manager mode for Lane B

●● When the [P] button is pressed, the manager mode is set for Lane B. The lane indicator blinks green and “Connecting Center Module B” can be heard from the earphone.

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