Panasonic WV-ASR500 Installation Guide

Operating Instructions
Recording Software
Update Software
Model No. WV-ASR500 Series
Before attempting to connect or operate this product,
please read these instructions carefully and save this manual for future use.
The model number is abbreviated in some descriptions in this manual.
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CONTENTS
Preface ................................................................................................................................................................... 3
Software configuration ....................................................................................................................................... 3
System configuration ......................................................................................................................................... 3
System specifications ........................................................................................................................................ 4
Compatible devices ............................................................................................................................................ 4
Features.............................................................................................................................................................. 6
Standard accessories ......................................................................................................................................... 6
Trademarks and registered trademarks ............................................................................................................. 7
Abbreviations ..................................................................................................................................................... 7
Open software .................................................................................................................................................... 7
Disclaimer ........................................................................................................................................................... 7
System installation checklist .................................................................................................................................. 8
Installing the software .......................................................................................................................................... 10
Server requirements ......................................................................................................................................... 10
Networking ....................................................................................................................................................... 10
Software overview ................................................................................................................................................ 11
License ............................................................................................................................................................. 11
Logging in ......................................................................................................................................................... 11
About the Client ............................................................................................................................................... 12
Main pages ....................................................................................................................................................... 12
Config (Setup) page overview .............................................................................................................................. 13
Add Systems .................................................................................................................................................... 14
System ............................................................................................................................................................. 15
Add IP Cameras ............................................................................................................................................... 19
IP Camera Recording ....................................................................................................................................... 20
Analog Camera Recording ............................................................................................................................... 21
Camera Settings ............................................................................................................................................... 22
Motion Mask, Video Mask, and Motion Window ............................................................................................. 25
Serial Profiles .................................................................................................................................................... 27
Serial Ports ....................................................................................................................................................... 29
PTZ configuration ............................................................................................................................................. 31
Audio Inputs/Outputs ....................................................................................................................................... 34
Trigger Inputs ................................................................................................................................................... 35
Alarm Outputs .................................................................................................................................................. 36
Video Output .................................................................................................................................................... 37
Storage ............................................................................................................................................................. 38
Notifications ..................................................................................................................................................... 41
Auto Export ...................................................................................................................................................... 43
Event Linking .................................................................................................................................................... 45
Event Monitoring .............................................................................................................................................. 48
Schedule .......................................................................................................................................................... 50
Archiving ........................................................................................................................................................... 52
Users ................................................................................................................................................................ 56
Systems ............................................................................................................................................................ 58
Device............................................................................................................................................................... 59
Client ................................................................................................................................................................ 60
Joystick ............................................................................................................................................................ 60
Groups .............................................................................................................................................................. 61
Maps ................................................................................................................................................................ 62
Views ................................................................................................................................................................ 62
Tours ................................................................................................................................................................. 63
Layouts ............................................................................................................................................................. 63
System information .......................................................................................................................................... 64
Troubleshooting .................................................................................................................................................... 67
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Preface

The WV-ASR500 Series (hereinafter this software) is a software that runs on the Microsoft® Windows® operat­ing system and enables recording the images from multiple network cameras on the hard disk drives of the per­sonal computer (hereinafter PC).
By using this software, it is possible to display live images of the cameras on the monitor of the remote client PC, to play images stored on the hard disk drive on the monitor of the remote client PC by operating the client PC, or to download image files to the hard disk drive of the client PC.

Software configuration

This software consists of the following 2 applications:
Server Records images from the camera on the hard disk. Also, search and playback of recorded images can be performed with designated commands. Client Configures server settings.

System configuration

Important:
Do not use cross cables to connect the PC and each device.• When connecting multiple system controllers, operation of this software is not guaranteed.•
9:42
100%
9:42 100%
ASC970/ASM970 System ASM200 System
Network
Mobile Client
Network camera
Server PC in which the
software is installed
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System specifications

Camera registration: Up to • 64 cameras User levels: 5 levels•

Compatible devices

The following devices are compatible with this software.
Important:
Some functions may not work depending on the firmware version of the compatible device.•
Refer to the Panasonic support website (http://panasonic.net/pss/security/support/index.html) for further
information.
Compatible client software
Model Nos. Appears in this document as Version
WV-ASM200 ASM200 2.00 or later
WV-ASM970 ASM970 9.0 or later
WV-ASC970 ASC970 9.0 or later
Compatible encoder
Model Nos. Appears in this document as Version
WJ-NT304 NT304 1.32 or later
WJ-GXE500 GXE500 1.50 or later
WJ-NT304 is only available with CH1.
Compatible cameras
Model Nos. Appears in this document as Version
WV-NF284 NF284 1.64 or later
WV-NP244 NP244 1.81 or later
WV-NP1004 NP1004 1.25 or later
WV-NF302 NF302 1.60 or later
WV-NW502S NW502S 1.80 or later
WV-NP502 NP502 1.80 or later
WV-SF539 SF539 1.40 or later
WV-SF538 SF538 1.40 or later
WV-SW559 SW559 1.40 or later
WV-SW558 SW558 1.40 or later
WV-SF548 SF548 1.40 or later
WV-SP509 SP509 1.40 or later
WV-SF549 SF549 1.40 or later
WV-SP508 SP508 1.40 or later
WV-SF336 SF336 1.80 or later
WV-SF335 SF335 1.80 or later
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Model Nos. Appears in this document as Version
WV-SF332 SF332 1.80 or later
WV-SP302 SP302 1.80 or later
WV-SP305 SP305 1.80 or later
WV-SP306 SP306 1.80 or later
WV-SW352 SW352 1.80 or later
WV-SW355 SW355 1.80 or later
WV-SW395 SW395 1.80 or later
WV-SW396 SW396 1.80 or later
WV-SC385 SC385 1.80 or later
WV-SC384 SC384 1.80 or later
WV-SC386 SC386 1.80 or later
WV-ST162 ST162 1.80 or later
WV-ST165 ST165 1.80 or later
WV-SF346 SF346 1.80 or later
WV-SF342 SF342 1.80 or later
WV-SW175 SW175 1.80 or later
WV-SW172 SW172 1.80 or later
WV-SP105 SP105 1.80 or later
WV-SW314 SW314 1.80 or later
WV-SW316L SW316L 1.80 or later
WV-SW316 SW316 1.80 or later
WV-NW964 NW964 1.64 or later
WV-NS954 NS954 1.64 or later
WV-NW502 NW502 1.80 or later
WV-SP102 SP102 1.80 or later
WV-SF132 SF132 1.80 or later
WV-SF135 SF135 1.80 or later
WV-SW152 SW152 1.80 or later
WV-SW155 SW155 1.80 or later
WV-NW484 NW484 1.62 or later
WV-NW484S NW484S 1.62 or later
WV-NS202 NS202 1.11 or later
WV-NS202A NS202A 2.74 or later
WV-NP304 NP304 1.61 or later
WV-SF438 SF438 1.40 or later
WV-SW458 SW458 1.40 or later
WV-SW458M SW458M 1.40 or later
WV-SF138 SF138 1.05 or later
WV-SW158 SW158 1.05 or later
WV-SW598 SW598 1.05 or later
WV-SC588 SC588 1.05 or later
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Features

Easy connection to IP cameras:
Each server expandable up to 64 IP cameras• Supports IP cameras and encoders from multiple manufacturers.• Supports latest IP camera technology including megapixel cameras, H.264 and analytics.•
Intuitive user interface:
Intuitive user interface requires little to no training.• Common client connects to multiple servers to create scalable networks.•
Client-Server architecture:
Server software runs on Windows Server 2012.• Client software operates in Windows.•
Mobile Apps: iPhone & iPad, Android:
Mobile Apps provides a host of client features including live view, search and playback, alarm activation and assessment.
International support:
Language Localization - Select between English, French, German, Spanish, Italian, Russian, Chinese.
Powerful integration:
Integration with leading access control systems, retail analytics, iSCSI storage, Wireless Networking, Video Analytics, and more.
Important:
Some functions may not be available depending on the firmware version of the camera in use.•

Standard accessories

Installation Guide .................................1 pc.
Activation Key Card .............................1 pc.
Important:
This software will not work if the license is not registered. After installing the software on the PC in use, reg-• ister the license.
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Trademarks and registered trademarks

Microsoft, Windows, Windows Server are either registered trademarks or trademarks of Microsoft • Corporation in the United States and/or other countries. Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.• iPad, iPhone are registered trademarks of Apple Inc., registered in the U.S. and other countries.• Android is a trademark of Google Inc.• All other trademarks identified herein are the property of their respective owners.•

Abbreviations

These are descriptions of the basic terms used in these operating instructions. Microsoft
®
Windows Server® 2012 (64-bit) are described as Windows Server 2012.

Open software

This product uses open software subject to the licenses of Free Software Foundation such as GPL/LGPL and others. Related conditions are applied with this software. Make sure to access the following URL and read the information regarding licenses of GPL/LGPL and open software before using this product. http://security.panasonic.com/pss/security/support/oss/asr500_oss_gpl_lgpl_licens.html Source code approved by the licenses of GPL /LGPL are publicly-released. Please note that those software are not included in the warranty. Complying with the licenses of GPL/LGPL, Panasonic System Networks Co., Ltd. will provide, at its own expense, the complete machine-readable code compatible with GPL/LGPL software and its copyright declaration list to the individual or organization who has contacted Panasonic in this regard at least for three years after the sales of this product. Consult via the inquiry page in the following site regarding the above information including how to obtain the related source code. http://security.panasonic.com/pss/security/support/inquiry.html This product includes software developed by the OpenSSL Project.

Disclaimer

Note that some or all information to be recorded may be lost when too many cameras are connected and net­work performance beyond the specifications of this software or the PC in use is required, when the PC is over­loaded by operating other programs together with this software or when unknown/unspecified problem/error occurred. Panasonic assumes no responsibility or liability, directly or indirectly, for any damage, loss, including recording data loss, or inconvenience resulting from any error or failure including when recording has not been performed. Panasonic also assumes no responsibility or liability for any error or failure caused by using a third party cam­era or device.
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System installation checklist

Config (Setup) Page (see "Config (Setup) page overview" ( page 13))
System
Set server for static IP address.•
Configure the system name, time, and time zone.•
Storage
Ensure all disks are selected for recording except the system drive ("C:\")•
Ensure total disk space matches the expected value.•
Add IP Cameras
Add IP cameras to the • Servers.
Camera Recording (IP cameras)
Set resolutions.•
Set frame rate.•
Camera Recording (analog cameras)
Set resolutions.•
Set frame rates.•
Disable cameras that are not connected.•
Serial Port
Set up serial port for RS-485 mechanical PTZ control.•
Set up serial port for input from serial devices.•
Camera Settings
Name camera.•
Enable onscreen display.•
Set motion mask on IP cameras (there are generally no motion windows set on a new camera). • The default motion recording schedule won't trigger recording.
Mask motion from irrelevant objects such as moving trees.•
Create windows in relevant locations, such as doors and hallways.•
Configure quality just high enough to see relevant details.•
If supported by the cameras, set recording format to MPEG• -4 or H.264 instead of JPEG for bet- ter storage.
Watch for blue border around live video window on setup page when motion is occurring to • ensure that motion sensitivity and masking are appropriately configured.
Configure mechanical PTZ presets.•
Schedule
Motion is recorded by default. Change any cameras to continuously record or stop recording as • needed.
Schedule events for notification only when they are unexpected.•
Users
Add user accounts for the people who will use the system.•
Trigger Inputs
Name input triggers to be used.•
Set radio button to normally open or closed to match physical switch.•
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Config (Setup) Page (see "Config (Setup) page overview" ( page 13))
Alarm Outputs
Name any alarm outputs to be used.•
Notifications
Create email profile for system health administrator.•
Create email profile for security events such as unexpected motion or input triggers.•
Create email profile for the installer.•
Auto Export
Create profile for video sources and duration to store on high-priority event.•
Insert blank CD or DVD in DVD drive.•
Event Linking
Create events to alert administrator via email of system health issues.•
Create events to record video on input triggers.•
Create events to email security administrator upon unexpected triggers or motion.•
Create event to burn CD via Auto Export profile upon event or manual activation.•
Create event to email installer when license subscription is near expiration.•
Export Settings
Save settings and license to a USB flash drive to aid the recovery process, if necessary.•
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Installing the software

Server requirements

Hardware requirements
Actual hardware requirements vary considerably based on each user's application:
CPU requirements increase greatly when hosting multiple concurrent web clients.• The Server application requires a maximum of 4GB, although additional memory is required for the operat-• ing system, web hosting, or any other server applications. The storage system is often the performance limitation because of the large amount of read and write proc-• esses. Your storage system should be capable of sustained reads/writes at least twice the maximum data rate from all cameras. Panasonic highly recommends using RAID 5 or RAID 6 for all video storage to reduce the likelihood of catastrophic failure. Enterprise-grade hard drives are highly recommended to handle constant video recording.• The server operating system and this software should be installed on a dedicated, mirrored operating sys-• tem drive. Servers should always be UPS-powered to avoid data corruption during power failure.•
IMPORTANT:
In regard to the time synchronization of this software, the performance of the PC clock function may gener-• ate variation in the time of the recording image. It may cause a problem in the operation. Use an NTP server when the more accurate time & date setting is required for the system operation.
Operating system requirements
This system must be installed on Windows Server 2012. In addition:
If automatic updating is enabled, your server might stop recording video when the operating-system • restarts. To prevent this, disable the automatic updating. Anti-virus programs should scan only the operating system and this software drives. Virus scanning should • be disabled on all video storage drives to avoid large decreases in drive performance. Port blocking is not recommended because many edge devices use multiple or dynamic port assignment.•
MAC addressing requirements
This software is licensed based on MAC addressing. Servers with teamed NICs or other arrangements that obscure the MAC require an additional USB-based NIC to provide a licensing MAC.

Networking

For the greatest system reliability and performance, the network administrator should observe the following best practices:
A dedicated VLAN and NIC port for all cameras.• A dedicated VLAN and NIC port for storage networks (if used).• A separate VLAN and NIC for all client connections.• Cameras and Servers should use fixed IP addresses. Clients can use DHCP.• Camera-to-server network capacity should be twice to maximum video data rate.• Server-to-thick-client network capacity should be 1.5 times the maximum total data rate of all simultane-• ously viewed cameras.
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Software overview

License

Recording Software
Channel License: WV-ASRE501, WV-ASRE501W, WV-ASRE516, WV-ASRE516W, WV-ASRE532,
WV-ASRE532W, WV-ASRE564, WV-ASRE564W
Upgrade License: WV-ASRE571, WV-ASRE571W, WV-ASRE572, WV-ASRE572W, WV-ASRE599,
WV-ASRE599W
Update Software
Software Update License: WV-ASRM501, WV-ASRM501W, WV-ASRM516, WV-ASRM516W,
WV-ASRM532, WV-ASRM532W, WV-ASRM564, WV-ASRM564W, WV-ASRM571, WV-ASRM571W
Software Update License of Expired license: WV-ASRX501, WV-ASRX501W, WV-ASRX516,
WV-ASRX516W, WV-ASRX532, WV-ASRX532W, WV-ASRX564, WV-ASRX564W, WV-ASRX571,
WV-ASRX571W Channel License: A license required to add channels (cameras). Upgrade License: A license required when changing MAC address. Software Update License: A license to enable software update. Software Update License of Expired license: A license to enable software update when the Update License
is expired.

Logging in

All Servers are shipped with two operating system accounts:
1. Username: admin Password: admin256 Privileges: computer administrator
2. Username: user Password: user5710 Privileges: restricted user
Note:
Panasonic recommends that the default passwords be changed by the operator and written and secured to • prevent unauthorized access or modifications to the system. As part of the initial configuration, Panasonic recommends that the operator configure a new user on the Server with restricted privileges and change the Client settings in the user operating system account to connect to the local Server via this user. See the "Users" section of this manual for instructions on creating a new this system user.
When Servers start, they immediately start the system service, boot into the user account, and start the Client software. Server log-in is not required to start video recording or communication with client PCs. All third-party servers start this system service on startup, but user accounts and automatic login must be manually config­ured.
The user account functionality is limited to using the Client software for maximum reliability. All server mainte­nance tasks (such as shutting down this system service) that are not performed within the Client require logging into the operating system's administrator account.
Each operating system user account maintains separate settings for its Client. These settings include user­names, passwords, and network addresses required for Client to access Servers. By default, both the user and admin operating system accounts have settings that provide administrator access to the instance of the Server running on the local computer, which is always via the localhost (127.0.0.1) IP address.
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Panasonic recommends that all servers be configured with one system administrator account with Remote Desktop remote access for system support.
The Server can be accessed from multiple Client, which can be running from the same computer as the Server or from remotely networked computers. The Server has been preconfigured with one user.

About the Client

Click the logo in the upper-right corner of the page to open the "About ASR500 Series Client" window.
1. The window lists the current version and built date.

Main pages

This system has a main operating page, as represented by the following icon:
Config (Setup) Page allows Administrators and Power Users the ability to configure systems.
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Config (Setup) page overview

w
q
Config (Setup) Page allows you to configure systems, cameras, and other devices.
Configuration Tree q
This tree allows you to open the various configu-
ration pages for each connected system. Each of the pages is described in detail in the following sections.
Systems w
This default Config page displays systems that
have been added.
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Add Systems

i
w
!0 !1
q
o
u
The "Add Systems" page allows you to add systems so that you can connect to them with this System.
To add a system, click the [New] button. q (Alternatively, you can find a system, as discussed below.)
The new system is added to the "System List". w The "System Information" fields are enabled.
Enter the system's hostname or IP address. e Contact the system administrator for details.
By default, the port number is 22609; change this r only if necessary for your network configuration.
Select one of the following login methods: t
"Use Single Sign-On" • cannot be used for
ASR500.
To require a username and password entry •
every time the Client is started, select "Always
prompt for credentials".
To automatically log in to the system every •
time the Client is started, select "Use creden-
tials entered below". Then enter a valid
Username and Password.
To find a system and its address on your network, o enter the IP address range in the "Find Systems" area. The first three boxes must be the first three elements of the IP address; the fourth and fifth boxes are used to create a range of numbers for the final element of the IP address. Click the [Find] button to list all systems whose IP addresses are in the IP address range. When the search is com­plete (or when you click the [Stop] button, which replaces the [Find] button), select any of the sys­tems to add the system to the "System List" and populate the "Hostname/IP Address" field. You must still enter a valid username or password to be able to connect to the system. Click the [Apply] button when finished.
Enter a network location or web site where a 0! server configuration file is located and click the [Import] button to load the list to the client compu­ter. (This will not delete any systems already added.)
Select "Import on Startup" to automatically load
the list whenever the Client is started.
e r
t
y
Select a "Connection Speed". It determines the y default video multistreaming speed.
When finished, click the [Apply] button. If the u entered information is valid, the system is auto­matically connected.
To disconnect or reconnect a system, select its i box in the "System List".
Click the [Export] button to save the server config-1! uration file for import on another system.
Connected systems in the "System List" also appear in the "Configuration" tree. Disconnected systems do not appear in the tree.
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System

The "System" page allows you to set basic system parameters for the client application. The page is separated into the following tabs:
The [System] tab allows you to create a name for the system, export and import settings from other systems, import and export graphics, and manage the licensing of your system.
w
er
The "MAC Address" of the system's primary net- q work adaptor is used to generate a license key. To obtain a license key online, provide the system MAC address to your dealer. Unlicensed Servers can connect to only one IP device at a time.
After the dealer obtains a license key, enter the w key in this box.
q
t
After e configuring your system, it is recommended that you click the [Export] button to export system settings to a USB or network drive and store it off­site for recovery from a disaster or malfunction.
If you ever need to restore the settings or simply r import them from another system, click the [Import] button and apply the saved settings.
System information provides basic information t about the system hardware.
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The [Date/Time] tab displays the Server's time information.
q
w
r
Select the time zone and daylight saving time q (DST) information for the server's location.
On systems with Internet access, select "Enable w Time Server" and enter a valid Internet time server. On systems without Internet access, select "Enable Time Server" and enter an internal time server (see your network administrator for more information).
e
If the IP cameras on the network need to synchro- e nize with a time server other than the Server, select "Enable Override" and enter the server address.
Click the [Apply] button to save the r configuration.
Note:
Though an alert message saying that the time • zone is not recognized may be displayed on the date and time setting screen of the PC, this does not affect the performance of this software.
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The [Network] tab displays your system's IP Address, Netmask, Gateway, and Primary DNS server.
q
w
e
r
Select a network connection from the "Network q Interface" drop-down list to display its informa­tion. Systems with multiple NICs have more than one entry in the list.
Enter the w "IP Configuration" information for the network connection. "Gateway" and "Primary DNS" information is required to connect with a network time server. Click the [Apply] button.
Select the correct bandwidth setting to limit net- e work traffic from the server to client computers and iSCSI drives, and click the [Apply] button.
Note:
This setting applies to outbound • traffic from all
NICs in the system.
Select the r "IP Reconnection" setting value in sec- onds. Click the [Apply] button.
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This function cannot be used for ASR500.
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Add IP Cameras

y
q
w
The "Add IP Cameras" page allows you to add IP cameras and devices to the system and configure their set­tings. The following features are available on the IP Cameras page:
e
r
t
The "Find IP Cameras" section scans for sup- q ported IP cameras available on the same network that the system is connected to. If you don't see an IP camera that you expect to see on the net­work, verify that the camera has been configured and that the camera can be pinged from a com­mand prompt. If you make any changes to an IP camera, click the [Rescan Network] button and check whether it is listed.
Note:
If you need to confirm which camera you are •
installing, right-click the camera in the "IP
Camera List" or "Find IP Cameras" list to
access the camera's website and view a video
image.
Select a camera in the "Find IP Cameras" list to w add it to the "IP Camera List".
Alternatively, you can manually add a camera by e clicking the [New] button and selecting the device type as follows:
If the appropriate manufacturer-specific driver •
is shown in the list, select it.
If that is not available and the device is ONVIF-•
compliant, select the ONVIF driver. (The level
of integration can vary by manufacturer or
model.)
RTSP-compliant cameras can stream video •
but not motion detection or camera configura-
tion data.
Enter a username, password, and IP address as r configured on the camera.
Click the [Apply] button to save the camera con- t figuration.
To enable a camera, select its checkbox in the "IP y Camera List". The number of cameras you can enable is subject to licensing limits.
The camera should now also be listed in the "Configuration" tree.
Note:
When camera is registered, deleted, or settings • are changed, the setting of ASM200/ASM970 is required. Refer to the Operating Instructions of ASM200/• ASM970 for further information.
IMPORTANT:
In the process of camera registration, this soft-• ware configures the NTP setting of the camera to be registered. Once the NTP setting is configured by this software, do not manually change the NTP setting of the camera.
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IP Camera Recording

q w
r ty
u
The "Camera Recording" page allows you to enable IP cameras to record video and configure recording set­tings. The following features are available on the IP Cameras page:
y
e
The "Filters" list allows you to select which cam- q eras are displayed in the "Cameras" list, based on categories such as camera type, recording status, resolution, and more.
The "Cameras" list displays all cameras on the w selected server that match the criteria selected in the "Filters" list. Cameras can be sorted by click­ing the title of any column. Several of the columns can also be hidden or displayed by right-clicking any column title, although the checkboxes, cam­era names, and recording settings (frame rate, resolution, format, and quality) cannot be hidden.
To search for a camera in the list, enter text in the e "Search" field. If any of the information about a camera entry matches the search text in any dis­played column, the camera entry is shown; all other camera entries are hidden. To display the rest of the cameras that match the Filter criteria, delete the text in the "Search" field.
The "Enable" column contains check boxes that r allow you to enable or disable recording from that camera. By default, the check box is selected if a signal is detected; however, you can manually dis­able recording on a camera that is connected and sending a signal to the system.
Recording settings can be changed individually t for a camera by selecting any of the drop-down lists in the "Frame Rate", "Resolution", "Format", and "Quality" columns. The options available in each drop-down list can vary by manufacturer and model. If a drop-down list is not displayed for a camera in any of the fields, the camera does not support any other settings for that parameter.
Alternatively, to apply a quality setting to multiple y cameras simultaneously, select the checkbox in the first column for each applicable camera (or select the "Select All Cameras" checkbox), select "Quality" checkbox, choose a video quality from the drop-down list, and click the [Apply to Cameras Grid] button. The quality should now be modified for all selected cameras, as shown in the "Quality" column in the "Cameras" list.
Click the [Apply] button to activate any changes. u
IMPORTANT:
It may take time to find images recorded with • "JPEG/1 fps" when using client software (ASM200/ASM970) to search. To search smoothly, set the frame rate to 2 fps or more and select the recording format other than JPEG, for example H.264.
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Analog Camera Recording

This function cannot be used for ASR500.
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