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VB-9411ADSUK

Panasonic VB-9411ADSUK Operation Instructions Manual

Operation Installation Programming
Operation
Installation
Programming
The information in this document is subject to change without notice and should not be construed as
reserves the right, without notice, to make changes to equipment design as advances in engineering
and manufacturing methods warrant.
The software and hardware described in this document may be used or copied only in accordance
with the terms of the license pertaining to said software or hardware.
Reproduction, publication or duplication of this manual, or any part thereof, in any manner, me-
chanically, electronically, or photographically is prohibited without permission of the Matsushita
Communication Industrial Co., Ltd. (MCI).
© Copyright 1997 by Matsushita Communication Industrial Co., Ltd.
All rights reserved.
Table of Contents
OPERATION
INSTRUCTIONS
TABLE OF CONTENTS
Important Information O-4
Overview O-4
In This Manual O-5
Icons and Abbreviations......................................................................... O-5
Introduction O-6
Important Information Before Use ......................................................... O-6
Parts and Features .................................................................................. O-8
Adjusting Display Contrast and Volume Level..................................... O-10
LCD Display Contrast (Telephones with Alphanumeric LCD Only).......
Ringing Volume ........................................................................... O-10
Speaker Volume .......................................................................... O-10
BGM Volume ............................................................................... O-10
O-10
Making an Exchange Line Call O-11
Making a Call............................................................................................ O-11
Using the LINE Key ..................................................................... O-11
Line Group Dial............................................................................ O-12
Prime Line Preference ................................................................. O-12
Direct Exchange Line Access ...................................................... O-12
Dial Exchange Line Access ......................................................... O-13
On-Hook Dial ............................................................................... O-13
Last Number Redial ................................................................................. O-14
Save Dial................................................................................................... O-14
Speed Dial ................................................................................................ O-15
ONE-TOUCH Key (Personal Speed Dial).................................... O-15
System Speed Dial ...................................................................... O-16
LCR ........................................................................................................... O-16
O-1
Table of Contents
Making an Intercom Call O-17
Tone Call .................................................................................................. O-17
Voice Call ................................................................................................. O-17
Paging....................................................................................................... O-18
Message Wait........................................................................................... O-19
Call Wait (Camp-On)................................................................................ O-21
Answering a Call O-22
Auto Answer ............................................................................................ O-22
Handsfree Answer Back, Intercom ........................................................ O-22
Handsfree Answer, Speakerphone ........................................................ O-22
Call Pick-up .............................................................................................. O-23
Group Call Pick-up....................................................................... O-23
Direct Call Pick-up ....................................................................... O-23
Hold and Transfer O-24
Exclusive Hold ......................................................................................... O-24
Exchange Line Hold..................................................................... O-24
Intercom Hold .............................................................................. O-24
System Hold............................................................................................. O-25
Supervised Transfer................................................................................ O-25
Unsupervised Transfer ........................................................................... O-25
Trunk-to-Trunk ......................................................................................... O-26
External Conference................................................................................ O-26
Intercom Three Party Conference.......................................................... O-27
Intercom Transfer .................................................................................... O-27
Other Useful Features O-28
FF Key....................................................................................................... O-28
Privacy Release ....................................................................................... O-29
Sending a Timed Break Signal ............................................................... O-29
Alarm ........................................................................................................ O-29
No-Answer................................................................................................ O-30
DND (Do-Not-Disturb).................................................................. O-30
Absence Message ....................................................................... O-30
Call Forward ................................................................................ O-31
Follow Me .................................................................................... O-33
Manager/Secretary Working ........................................................ O-34
Call Barring .............................................................................................. O-35
Class of Service........................................................................... O-35
Station Lock Out .......................................................................... O-35
Verified ID Code .......................................................................... O-36
O-2
Table of Contents
Assignment O-37
Extension Assignment............................................................................ O-37
FF Key ......................................................................................... O-37
One-Touch Key (Personal Speed Dial) ....................................... O-39
Administrator’s Phone Assignment ...................................................... O-41
Extension Name .......................................................................... O-41
System Speed Dial ...................................................................... O-42
Absence Message ....................................................................... O-44
Call Wait, Message Wait.............................................................. O-44
ID Code for Station Lock Out....................................................... O-45
Changing Date and Time............................................................. O-46
Alphanumeric Character Assignment ................................................... O-47
Operator Features O-48
Operator’s Phone .................................................................................... O-48
Day / Night Mode Switching ................................................................... O-48
Temporary Mode Change (Lunch Mode)..................................... O-49
Recall Timer for Operator ....................................................................... O-49
DSS Console ............................................................................................ O-49
Optional Features O-50
External Paging ....................................................................................... O-50
Power Failure ........................................................................................... O-50
Sensor ...................................................................................................... O-50
Doorphone ............................................................................................... O-51
Door Opener............................................................................................. O-51
Background Music (BGM)....................................................................... O-52
Headset Connection................................................................................ O-52
DISA OGM Unit (VAU) ............................................................................. O-53
Call Logging............................................................................................. O-54
Index O-55
O-3
Important Information/Overview
Important Information
Please observe the following guidelines for installation and use.
1. Install the main unit properly. (For details about installation, refer to Installation Manual.)
2. Do not use the telephone near sources of electric ‘noise’ such as fluorescent lamps, air conditioners, washing machines, TV sets or radios.
3. Telephone should not be exposed to direct sunlight, extreme temperature, moisture, strong vibrations, or greasy or dusty environments. Operating temperature : 0°C to 40°C Operating humidity : 30% to 80%
4. Never attempt to insert wires, pins, or similar objects in the vents or openings of the telephone set.
5. Never clean the telephone with benzene, paint thinner of other solvent materials to clean. Instead, wipe with a soft cloth.
6. Do not move the unit without consulting your dealer/installer.
7. Installation of the telephone system close to welding equipment or a broadcasting material may cause interference.
WARNING
Do not remove the cover of the Central Control Unit or key telephone. It may cause electrical shock and expose equipment operating at high temperature. For installation and wiring, contact your dealer.
IMPORTANT
1) This is a class A product. In domestic environment this product may cause radio interference
in which case the user may be required to take adeguate measures.
2) This apparatus must be installed in accordance with BS6701 and general approval
NS/G/23/L/100005. This is a condition of the approval and any installation which does not comply with the above will invalidate the approval status of that particular installation.
3) This equipment requires a maintenance contract issued by a maintainer holding BSI approval.
This is a statutory requirement.
Overview
Thank you for purchasing the Panasonic SBS Key Telephone System. The SBS is designed, using state-of­the-art technology, to provide you with a telephone system perfectly tailored to the needs of today’s business communications.
The SBS allows connection of both key telephones and Single Line Telephones. The system ranges from an initial configuration of 2 lines and 8 extensions up to a maximum of 4 lines and 16 extensions to meet the special needs of small businesses, with optional expansion cards.
Panasonic offers you a valuable feature in a system for this size: hybrid ports in the initial configuration. This allows you to connect Single Line Telephones. With this feature, your answering machines, modems, fax machines, etc., can easily be integrated into the system.
The Panasonic SBS provides you with the complete answer to efficient business communications as well as the best return on your investment.
O-4
In This Manual
This manual consists of the following chapters:
In This Manual
Introduction:
Describes important information for the system. Before using the system, please read this chapter.
Making an Exchange Line Call:
Describes useful features for when you make an Exchange Line call.
Making an Intercom Call:
Describes useful features for when you make an intercom call.
Answering a Call:
Describes useful features for when you answer a call.
Hold and Transfer:
Describes useful features for when you want to transfer a call to an extension.
Other Useful Features:
Describes additional useful features.
Icons and Abbreviations
Assignment:
Describes operations for assigning various features.
Operator Features:
Describes useful features for use with the attendant’s phone.
Administrator’s Phone:
Describes various settings for the entire system. These settings can be made only with the administrator’s phone.
Single Line Telephone (SLT):
Describes features for use with the SLT.
Optional Features:
Describes optional features available with the system.
Listed below are icons used in this manual:
FF
PGM
Listed below are abbreviations used in this manual:
ABM ...........Absence Message
BGM...........Background Music
CCU ...........Central Control Unit
CDR ...........Calling Detail Record
CF ..............Call Forward
CW .............Call Wait
DISA...........Direct Inward System Access
DND ...........Do-Not-Disturb
DPSLT .......Dial Pulse Type SLT
DSS............Direct Station Selector
DT ..............Dial Tone
DTMF .........Dual Tone Multi-Frequency
EXT ............Extension
FF key ........Flexible Function key
IDT .............Intercom Dial Tone
INT .............Intercom
Indicates the feature which can be programmed to an FF key.
Indicates the feature requires system programming. Refer to “Programming Instructions” for more details.
(Same as Call Logging)
LCD............Liquid Crystal Display
LCR............Least Cost Routing
LED ............Light Emitting Diode
LRB ............Loud Ringing Bell
MCO...........Pooled Trunk (Line) Access
MFSLT .......DTMF (Tone) Type SLT
MOH...........Music On Hold
OGM ..........Out Going Message
ODT ...........Exchange Line Dial Tone
PFU............Power FailureTransfer Unit
PSD............Personal Speed Dial
SLT ............Single Line Telephone
SMDR ........Station Message Detail Recorder
SSD............System Speed Dial
TRS............Toll Restriction (Call Barring)
TTY ............Teletypewriter
VAU............DISA OGM Unit
O-5
Introduction
Introduction
Important Information Before Use
Please read this information before proceeding to a further part of this manual.
1. Port and its usage
Ports which is available with SBS is shown below.
Port Type
2-wire PSTN exchange line without DDI
PA1
1AS
ITS
2. Description of port types
Type of circuit
TNV
SELV
2-wire PBX extension Loop calling unguarded clearing MF tone or loop disconnect signalling Timed break recall
2-wire analogue speechband apparatus MF tone or loop disconnect signalling Timed break recall
Panasonic SBS key telephone
Exchange Line Port of the Central Control Unit (VB-9150UK)
Exchange Line Port of expansion cards (VB-9260UK,VB-9261UK)
Power Failure Port of the Central Control Unit
Extension port 7, 8 of the Central Control Unit (VB-9150UK)
Extension port 1 to 8 of expansion cards (VB-9261UK,VB-9262UK)
Port usage
Port location
Port description
Analogue PSTN Port
Port for power failure
Port for Single Line Telephone
Interconnection circuits should be such that the equipment continues to comply with the requirements of
4.2 of EN41003 for TNV circuits and 2.3 of EN60950 for SELV circuits after making connections between circuits.
3. Port types and call paths between ports
Call paths can be established between following ports.
PA1 PA1 PA1 PA1 1AS
4. Port to port loss and associated cable loss for each port
Port to port losses and associated cable losses are as follows.
Call path
PA1 < > 1AS
>
ITS
> >
ITS ITS ITS 1AS ITS PA1
Port to port loss
1dB
> > >
1AS PA1 1AS 1AS 1AS ITS
> > >
Associated cable loss
0dB to 1dB
O-6
Introduction
5. Cabling Requirement
Cabling between the Central Control Unit (CCU) and each Panasonic key telephone must be four wire, and between the CCU and each 2/3 wire apparatus shall be two wire, 0.5mm diameter copper conductor cable and terminated with LJU, slave socket for Panasonic key telephone and master socket for 2/3 wire apparatus. Cable length from the CCU to each extensions should comply with following requirements. Also cabling from TJF which is not a part of Panasonic system, normally supplied by PTO to the CCU shall comply with following requirement.
Cabling
CCU to ITS CCU to 1AS
6. Over voltage protection
Surge absorber is fitted to exchange line ports (PA1) and extension ports (1AS) of the system. If extension cable extends between buildings, surge arresters should be fitted at the point of entry and exit at both ends of the cable.
7. PBX register recall
SBS can be connected to the extention ports of approved PBXs (piggy backing). SBS extension ports also connect to the exchange line ports of approved call routing system to work as host PBX system. Timed break recall is available to work with another call routing apparatus.
8. Ring eqivalent number (REN)
REN for exchange line port (PA1) is 3.
9. Line feeding
Line feeding from 1AS ports to telephones is derived internally from SBS the Central Control Unit (CCU). The SBS is not a through-fed system. Maximum 30mA current is supplied to extension apparatus.
Max. cable resistance
40 ohms (loop)
100 ohms (loop)
Cable length
Max. 240m Max. 600m
10. Recommended extension apparatus
When using separately approved extension apparatus, any UK approved 2 wire apparatus can be used. But in order to maximize the benefit Panasonic recommend the apparatus with MF signalling and timed break recall.
11. Call path delay
Call path delay for each speech direction is as follows.
Call path
PA1 > ITS PA1 > 1AS
12. In the event of power failure
A battery installed inside of the Central Control Unit (CCU) will back up full operation of SBS for approxi-
mately 15 to 30 minutes (depends on call traffic condition).
When the battery is exhausted up, an exchange line is switched over to power fail telephone socket,
which is installed adjacent to the CCU.
Connect ordinary telephone to originate and receive calls.
Max. delay
1000uS 1000uS
Call path
ITS > PA1 1AS > PA1
Max. delay
1000uS 1000uS
O-7
Introduction
Parts and Features
q
!9
!1 !2
!8
(95)6(96)7(97)8(98)9(99)
!5
10
w
MIC
CONF
7
1234
123
456
7
9101112
8
ABC DEF
GHI
JKL
TUV
PQRS
89
MNO
WXYZ
56
DND/CF
INT
MIC
0
LINE ¥VOLUME £
i
oe!7
VB-9411ADSUK Key Telephone with a Speaker and Display
q Handset For speaking and listening.
FL/R
REDIAL
MEMORY
ON/OFF
HOLD
!0
!3 !4
r
!6
t
y
u
1
(90)
2
(91)
3
(92)4(93)
5
(94)
w Built-In Speaker For ringing, or listening to tone and voice calls. e Dial keys For dialing telephone numbers and programming.
1
2
3
4
5
6
8
7
9
0
r FL/R key For sending the Timed Break signal while talking on an exchange
FL@/@R
t REDIAL key For redialing the last exchange line number dialed.
REDIAL
y MEMORY key For assigning speed dial numbers and making exchange line calls with SSD
MEMORY
line.
codes.
O-8
Introduction
u ON/OFF key and LED For making on-hook calls and assigning speed dial numbers. The LED
ON / OFF
lights up when the ON/OFF key is pressed or when a FF key is used to get an exchange line and activate the monitor function.
i LINE key For making exchange line calls.
LINE
o VOLUME key For adjusting the LCD contrast, ringing volume, speaker volume and BGM
VOLUME
volume.
!0 HOLD key For placing calls on hold or releasing intercom calls on hold. Also used for
HOLD
storing SSD and PSD assignments.
!1 MIC key For turning the built-in microphone on and off.
MIC
!2 CONF key For making conference calls, or confirming entries of speed dial numbers
CONF
and FF key functions. It’s also used temporarily for releasing privacy of your exchange line conversation.
!3 FF keys For accessing a vacant exchange line, and a variety of other features.
!4 FF key indicator Indicates the FF key is in use. It lights or blinks in green or red depending
on the features.
!5 ONE-TOUCH keys For making exchange line calls or intercom calls to specific numbers.
1 to 10 indicate the number of ONE-TOUCH keys. (90) to (99) indicate PSD codes.
!6 DND/CF INT LED Lights up in green when Do-Not-Disturb or call forward has been set. Also
lights up in red when you make an intercom call, flashes quickly when you have an intercom call on hold, and flashes slowly when you receive an intercom tone call.
!7 MIC LED Indicates the MIC key has been pressed to turn on the built-in microphone,
and on-hook answer is available. It blinks in handsfree speakerphone mode.
!8 Display(LCD) Displays date and time when the telephone is not in use. During a call, it
displays the dialed number, PSD or SSD name, or extension name, as well as the duration of the call. When you receive an intercom call, the extension number or name of the caller is displayed. Also displays guidance for feature assignments, absence messages, alarms, the extension number of the telephone you are connected to, and other information. Note: Segment type display models (VB-9211DSUK, VB-9411DSUK) have
limited guidances compared to alphanumeric display model (VB­9411ADSUK)
!9 Large LED Blinks on reception of an incoming call.
Also, this LED blinks when Message Wait feature is assigned from other extension.
O-9
Introduction
Adjusting Display Contrast and Volume Level
LCD Display Contrast (Telephones with Alphanumeric LCD Only)...
You can adjust the LCD display contrast. The display will grow dimmer when the right side of the VOLUME key is pressed, and brighter when the left side is pressed. Do not pick up the handset or press the ON/OFF key before the following operation.
1 2
VOLUME
Note
Display contrasting is available for alphanumeric display type telephone (VB­9411ADSUK) only.
Ringing V olume ...............................................................................
You can set the ringing volume to any of five different levels. It becomes louder when the right side of the VOLUME key is pressed, and softer when the left side is pressed.
• When Ringing
1
VOLUME
• When not Ringing
1 432
ON / OFF
MEMORY
9
VOLUME
Speaker V olume...............................................................................
You can set the speaker volume (including the voice call receiving volume) to any of five different levels. It becomes louder when the right side of the VOLUME key is pressed, and softer when the left side is pressed. Adjust the volume while you hear a tone or voice through the speaker.
1 2
ON / OFF
BGM V olume ....................................................................................
You can set the BGM volume to any of five different levels. It becomes louder when the right side of the VOLUME key is pressed, and softer when the left side is pressed. Adjust the volume while listening to the BGM.
VOLUME
1
VOLUME
O-10
Making an Exchange Line Call
Making an Exchange Line Call
Making a Call
Using the LINE Key .........................................................................
You can make an exchange line call by pressing the LINE key and dialing a telephone number. You need not dial a group number.
1 432
LINE
1
3
2
4
5
6
8
7
9
0
Telephone Number
Pulse to DTMF Signal Conversion
You can send DTMF signals by pressing or # after dialing a telephone number. This feature is useful for calling bank computers. By programming, the system automatically sends DTMF signals after dialing a telephone number.
Long Speech Alarm
The alarm beeps after you have been speaking for 2 min. and 30 sec. Afterwards, it beeps every 3 min. This feature requires programming and only available for key telephones.
Account Code
This system can record a separate account code for each client. Each account code can be up to 10 digits long. If you want to enter an account code and make a call, do the following:
1
2
3
Account
4
5
6
8
7
8 7
9
0
(
)
code
If you want to enter an account code during the conversation, do the following:
1
3
2
4
5
Account
MEMORY
7
6
8
9
0
(
)
code
LINE
1 4 7
2
3
5
6
8
9
0
Telephone
(
No.
)
Trunk Queuing
When all exchange lines are busy, use this feature to tell you when a line becomes free.
LINE
Busy Tone
(
When your telephone rings, pick up the handset within 16 sec. You are immediately connected to a vacant line.
)
6
O-11
Making an Exchange Line Call
FF
Line Group Dial................................................................................
This feature is useful when your telephone has more than two exchange lines and you want to select a specific group. Use this feature when you are calling from an SLT and you need a vacant line.
1 432
1
3
2
4
5
6
8
7
9
0
1
3
2
4
5
6
8
7
9
0
Group Code Telephone (9, 811, 812, 813) Number
Group Code
The system can handle up to four exchange lines. All exchange lines belong to group code 9. You can also divide these exchange lines into group code 811 to 813 by programming. Dialing 9 or one of these group codes opens a vacant line.
PGM
Prime Line Preference ....................................................................
You can automatically access a specific line group without pressing the LINE key. You can make a call by picking up the handset or pressing the ON/OFF key and dialing a telephone number. This feature requires pre-programming.
1 32
1
2
4
5 8
7
0
Telephone Number
3 6 9
FF
Direct Exchange Line Access ........................................................
You can select an exchange line by pressing an FF key if you have assigned it an exchange line number.
1 432
Exchange line Telephone (FF Key) Number
Using an FF Key
You can assign SSD codes to FF keys. Once you have assigned them, you can reach the number just by pressing the FF key instead of dialing the telephone number. Be sure to assign group code 9 before SSD codes.
ON / OFF
MEMORY
1
2
4
5 8
7
0
Exchange
(
)
Line FF key
3 6 9
1
3
2
4
5
MEMORY
9
6
8
7
9
SSD code 00-89
(
0
HOLD
)
O-12
Making an Exchange Line Call
FF
Dial Exchange Line Access............................................................
You can select a specific exchange line. This feature is useful when sending a fax or using the SLT.
1 432
1
3
2
4
5
6
8
7
9
0
1
3
2
4
5
6
8
7
9
0
Exchange Line Telephone Number Number (881 to 884)
Exchange Line Number
Available exchange line numbers are 881 to 884. Initially 881 to 884 are assigned to FF key 1 to 4.
FF
On-Hook Dial ...................................................................................
You can make a call without picking up the handset. Use the handset when you hear the voice from the speaker. Using a speakerphone (VB-9211DSUK, VB-9411DSUK, 9411ADSUK) allows you to talk through the built-in microphone when you hear the voice.
1 4 532
ON / OFF
Line key, One-Touch Key, FF Key
1
3
2
4
5
6
8
7
9
0
Group Code (9, 811, 812,
813) or Exchange Line
Telephone Number
Number (881 to 884)
1
3
2
4
5
6
8
7
9
0
When you call using the LINE key, ONE-TOUCH key, or FF key, you need not press the ON/OFF key for exchange line call.
O-13
Making an Exchange Line Call
Last Number Redial
You can redial the last outside telephone number dialed just by pressing the REDIAL key after seizing a line.
• T o Redial
1 432
LINE
•
To confirm the last telephone number dialed (Telephones with LCD Only)
REDIAL
1 432
ON / OFF
or [CONF] Key To finish
Auto Repeat Dial
If you redial with the REDIAL while you hear a busy tone, the telephone automatically redials after a certain period of time. This feature is available when making an on-hook dial call on a key telephone.
After Auto Repeat Dial is set, ON/OFF key’s led will blink red.
REDIAL
ON / OFF
Save Dial
During an exchange line call, you can save the telephone number of the outgoing call for later use. Unlike the Redial feature, the number saved in this way will not be erased when you call another number. How­ever, it will be erased if you save a different number.
• To save the telephone number on Line
1 32
MEMORY
• To call the telephone number saved
1 4 532
LINE
• To confirm the telephone number saved (Telephones with LCD Only)
MEMORY
1 4 532
ON / OFF
or [CONF] Key To finish
9
MEMORY
ON / OFF
O-14
Making an Exchange Line Call
Speed Dial
FF
ONE-TOUCH Key (Personal Speed Dial) .......................................
You can assign up to 10 frequently dialed telephone numbers to ONE-TOUCH keys for use at your tele­phone only. ONE-TOUCH keys (1-10) correspond to PSD codes (90-99) respectively, and the numbers assigned to ONE-TOUCH keys are also assigned to corresponding PSD codes (90-99) on your telephone automatically. Once you have assigned them, you need press only one key, or short code in case of SLT, to call the desired telephone number. For more about ONE-TOUCH key assignment, refer to the ONE­TOUCH key part of the Assignment section in this book.
• To call with a ONE-TOUCH Key from key telephone (An Extension Number, Feature Code, or Number with Outside Access Code is As­signed)
1 32
ONE-TOUCH Key
To assign
See page O-39.
• To confirm the Telephone Number Assigned to a ONE-TOUCH Key (Telephones with LCD Only)
1 432
ON / OFF ON / OFF
or [CONF] Key ONE-TOUCH Key To finish
O-15
Making an Exchange Line Call
System Speed Dial ..........................................................................
You can assign up to 90 or 200 (if preprogrammed) frequently dialed telephone numbers to SSD codes, 00­89 (or 000-199), with the administrator’s phone. For more about SSD assignment, refer to the System Speed Dial part of the Assignment section in this book.
• To call with an SSD Code
1 4 532
LINE
MEMORY
1
3
2
4
5
6
8
7
9
0
SSD Code 00­89 (or 000-199)
To assign
See page O-42.
SLT
See User Guide (SLT).
• To confirm the telephone number assigned to an SSD Code
(Telephones with LCD Only)
1 4 532
ON / OFF
MEMORY
or [CONF] Key SSD Code 00- To finish
1
3
2
4
5
6
8
7
9
0
89 (or 000-199)
ON / OFF
LCR
PGM
When the LCR function has been programmed, the LCR function is automatically activated when you make a call. When you dial the other party’s phone number, the cheapest route is automatically selected. This feature requires system programming and a special contract with the telephone company. Please consult with your local dealer.
O-16
Making an Intercom Line Call
Making an Intercom Call
FF
Tone Call
You can choose between tone call (ringing sounds) and voice call (speaking). The system default is tone call. You can switch tone call to voice call by dialing 1 during an intercom call. You can also program your telephone to make an intercom voice call when only an extension number is dialed, or to make an intercom tone call when 1 is dialed following an extension number.
1 32
1
2
3
4
5
6
8
7
9
0
Extension Number (10-25)
Operator Call
If you want to call the operator, dial 0.
Speed Dial
An extension number can be assigned to a ONE-TOUCH key or an FF key.
On-Hook Dial
You can make a call without picking up the handset. Press the ON/OFF key instead of picking up the handset.
FF
Voice Call
You can choose between tone call (ringing sounds) and voice call (speaking). When making a voice call, a splash tone, followed by your voice, is heard from the telephone receiving your call. You can switch voice call to tone call by dialing 1 during an intercom call. You can also program your telephone to make an intercom voice call when only an extension number is dialed, or to make an intercom tone call when 1 is dialed following an extension number.
1 432
1
3
2
4
5
6
8
7
9
0
Extension During Intercom Number (10-25) Call
To Set to Tone Call
To set back to tone call, repeat the procedure.
1
O-17
Making an Intercom Line Call
Paging
PGM
This feature projects your voice through the speakers of other key telephones, enabling you to contact someone who is temporarily away from his/her telephone.
• To Page
1 32
1
3
2
4
5
6
8
7
9
0
Paging Group Code (60 - 63)
• To answer a Page/LRB (Meet Me Answer)
1 32
6
9
External Paging
FF
If an external paging system is connected the system, you can also page through it. See External Paging in the Optional Features section.
Paging Group Code
The system has 3 paging groups (1-3). Select the group(s) you want to page.
All groups & External Paging 60 Group 1 61 Group 2 62 Group 3 & External Paging 63
LRB (Loud Ringing Bell)
Program setting allows you to transmit the incoming ring tone on an exchange or internal line to external paging.
O-18
Making an Intercom Line Call
Message Wait
FF
When no one answers at an extension, or the extension is busy, you can leave a message and your exten­sion name at the extension you tried to reach.
• To send a Message Wait (With Add-on Message)
1 4 532
1
3
2
4
5
ON / OFF
Extension Busy or No Message code Number (10-25) Answer (1-5)
Add-on Message (Procedure 4)
Message No. Message
1 VISITOR HERE 2 NEED HELP 3 IMPORTANT 4 URGENT 5 EMERGENCY
Message Wait with SLT
6
8
7
9
0
2
Procedure 4 may skipped
1
3
2
4
5
6
8
7
9
0
ON / OFF
These messages are already stored in the system and used commonly for Call Wait. You can modify them with the administrator’s phone.
Sending a message wait from a SBS telephone to a SLT can not be performed. In the reversed direction, it is available.
DND, Absence Message, Call Forward
You can leave a message to the extension which is set in DND or absence message. However, if the extension you reached is set in call forward, your message will be forwarded to the other extension specified.
Busy Tone or Ringback Tone after Leaving a Message
If a busy tone or ringback tone continues after dialing a message code, you could not leave a message.
Number of Message Settings
Though only one message can be received for each key telephone, messages can be sent to two or more key telephones from one key telephone.
• To confirm an Add-on message you have received
(Telephones with Alphanumeric LCD Only)
1 432
ON / OFF
7 9
or [CONF] Key To finish
ON / OFF
O-19
Making an Intercom Line Call
• To call back to an extension that Left the message
1 32
7 9
Automatic Cancellation of Message Wait
Message wait is automatically canceled when you return a call.
• To cancel a message without calling back
1
1 32
ON / OFF
To cancel the Message You Left
If you want to cancel the message you left, call the extension again from the telephone you used to leave it.
7
9
2
ON / OFF
O-20
Making an Intercom Line Call
Call Wait (Camp-On)
When an extension is busy, you can camp-on the extension by dialing 3. Additionally, you can notify the extension of your call by sending various messages.
• To send a Call Wait
1 432
ON / OFF
1
3
2
4
5
6
8
7
9
0
3
1
3
2
4
5
6
8
7
9
0
Extension Busy Tone Turns Message Code Number (10-25) Ringback Tone (and Wait)
Message Code
Message No. Message
1 VISITOR HERE 2 NEED HELP 3 IMPORTANT 4 URGENT 5 EMERGENCY
These messages are already stored in the system and used commonly with Add-on Massage for Massage Wait. You can modify them with the administrator’s phone.
Intercom Call Back
If you cannot reach an extension you want to contact, dial 6 and press the ON/OFF key when you hear the busy tone. When the extension becomes free, it will automatically call you and you can reach the extension just by picking up the handset.
1
2
3
Extension
4
5
ON / OFF
6
8
7
9
()
0
Number (10-25)
Busy Tone
(
)
ON / OFF
6
To Cancel
Call wait is automatically canceled when you press the ON/OFF key or replace the handset.
Call Wait with SLT
Sending a call wait from a key telephone to an SLT can not be performed. However, in the reversed direction, it is available.
• To answer a Call Wait during a call
1 2
HOLD
During Call
The First Call
If you answer a call wait, the first call is placed on hold and you are automatically connected to the other line. The first call you have can be either an exchange line call or intercom call.
O-21
Answering a Call
Answering a Call
Auto Answer
You can answer any calls (intercom or exchange line calls) just by picking up the handset.
1 2
Exchange Line Incoming Ringing Alarm
If no one answers a ringing telephone, the ringing tone will change to the alaming tone if programmed.
To answer with the ON/OFF Key
If programmed, you can answer a call with the ON/OFF key instead of picking up the handset.
Ringing Tone
The ringing tone for incoming calls can be changed for each line port with programming.
Non-Ringing Auto Answer
When an incoming call is on the line to which your telephone does not have a direct access, your telephone does not ring and the LED on an FF key blinks slowly in red. If non-ringing auto answer is programmed, you can answer any calls to your paging group, just by picking up the handset.
Handsfree Answer Back, Intercom (Key T elephones onl y)
You can answer an intercom voice call without picking up the handset. You can talk through the built-in microphone when its LED lights. You can also use the handset if you pick up.
Intercom
1 2
Voice Call
MIC
MIC LED blinks.
Handsfree Answer, Speakerphone
If your telephone is a speakerphone (VB-9211DSUK, VB-9411DSUK, 9411ADSUK), you can answer any calls (intercom or exchange line calls) by pressing the ON/OFF key. You can talk through the built-in micro­phone when its LED blinks. You can also use the handset if you pick up.
1 2
Ringing
Note
To Hands Free Answer using ON/OFF key, programming is required, MODE4-(10-25)04#­2#.
Red blinking FF Key
O-22
Call Pick-up
Answering a Call
PGM
FF
Group Call Pick-up ..........................................................................
You can answer calls to other extensions in your paging group using your telephone. However, you cannot answer alarm (time reminder) calls, or perform call back for other extensions.
1 32
7
Direct Call Pick-up...........................................................................
You can answer calls to other extensions not only in your paging group but also in other paging groups using your telephone. However, you cannot answer an alarm (time reminder) call, or perform call back for other extensions.
0
PGM
FF
1 432
1
3
2
4
5
6
8
7
7
Extension Number (10-25)
9
0
O-23
Hold and Transfer
Hold and Transfer
FF
Exclusive Hold
You can put a call on exclusive hold to do something else. A call on exclusive hold can only be released by the extension from which it was put on hold. Exclusive hold is available both for exchange line calls and intercom calls.
Exchange Line Hold........................................................................
1 2
To Hold To Release
Exchange Line Press same which you are Exchange Line using again
Hold Recall
If a call on hold is not answered within a certain period of time, a hold recall tone sounds on the telephone which placed the call on hold.
Intercom Hold ..................................................................................
1 2
To Hold To Release
HOLD HOLD
Hold Recall
Hold recall is not available for intercom hold.
Brokers Hold
When you are talking to an extension with another intercom call on hold, you can switch the line just by pressing the HOLD key.
O-24
Hold and Transfer
System Hold
You can put an exchange line call on system hold to transfer it or make a conference with it. A call on system hold can be released by any extension.
1 2
To Hold To Release
HOLD
Press Exchange Line which is placed on hold
To release a call on hold
• Pick up the handset and press the held FF key. (The FF key flashes in red.)
• Pick up the handset and dial “88n” if FF keys are not equipped. (n: exchange line number)
Supervised T ransfer
You can notify a third party extension of an exchange line call on hold before transferring it. This feature is useful when the third party is in another room and visual confirmation is not possible.
1 432
HOLD
1
3
2
4
5
6
8
7
9
0
Extension Number (10-25)
Unsupervised T ransfer
You can force transfer an exchange line call to an extension without notification. This feature is useful when you know that the extension exists or it is busy.
1 32
HOLD
1
3
2
4
5
6
8
7
9
0
Extension Number (10-25)
Transfer Recall
If a transferred call is not answered within a certain period of time, a transfer recall tone sounds on the telephone which transferred the call.
O-25
Hold and Transfer
Trunk-to-Trunk
You can transfer an exchange line call to another exchange line.
1 4 5 6 732
HOLD
Vacant Exchange Telephone Line (FF key) Number
8
Disconnection
Trunk-to-trunk talk is disconnected when;
1. A disconnection signal is received from exchange line.
It is disconnected when a Polarity Reverse signal or break signal is received from an exchange line.
2. A specified period of time has been passed.
The system has a timer monitoring a trunk-to-trunk talk. You can set this timer to 1 to 40 minutes. Trunk-to-trunk talk is automatically disconnected after a period of time specified to the timer.
3. A Busy Tone from PSTN is detected.
Set the number of Busy Tone detections by the programmed setting. Trunk-to-trunk talk is disconnected when the number of Busy Tones set here is detected.
4. The extension which transferred the call joins the conversation again.
1
3
2
4
5
6
8
7
9
0
MEMORY
REDIAL
Note
The voice level of outside callers may become lower because of a line attenuation when using trunk to trunk features.
PGM
5
External Conference
You can make a conference call among two exchange lines and one extension, or one exchange line and two extensions. This feature is particularly useful when making arrangements among three parties or when arranging schedules.
• To Make a Conference Call with an External 3rd Party
1 4 532
To Hold
1
3
2
4
5 8
HOLD
Exchange Line Vacant Exchange Telephone Call or Intercom Line (FF key) Number Call
7
0
6 9
CONF
• To Make a Conference Call with an Internal 3rd Party
1 432
To Hold
1
3
2
4
5
6
8
7
HOLD
Exchange Line Extension Call Number (10-25)
9
0
CONF
Note
When having a conference, the voice level becomes lower (approximately 6dB). This is normal operation as the system balances the confer­ence party’s speech to avoid feedback occurring.
Note
When having a conference, the voice level becomes lower (approximately 6dB). This is normal operation as the system balances the confer­ence party’s speech to avoid feedback occurring.
O-26
Hold and Transfer
Intercom Three Party Conference
You can make a conference call among three extensions. This feature is useful when you need a third person’s opinion.
1 432
To Hold
HOLD
Intercom Call Extension
1
3
2
4
5
6
8
7
9
0
CONF
Note
When having a conference, the voice level becomes lower (approximately 6dB). This is normal operation as the system balances the conference party’s speech to avoid feedback occurring.
Number (10-25)
Intercom T ransfer
You can transfer an intercom call to another extension by entering Intercom Three Party Conference tempo­rarily.
1 4 532
To Hold
1
3
4
HOLD
7
Intercom Call Extension
Number (10-25)
2 5
6
8
9
0
CONF
O-27
Other Useful Features
Other Useful Features
FF Key
You can assign frequently used features to FF keys. Once you have assigned them, you can perform a feature just by pressing one FF key instead of dialing its number. You can assign exchange lines, PSD/SSD codes, or extension numbers to FF keys. For FF key assignment, refer to the FF key part of the “Assign­ment” section in this book (See page O-37).
• To Use an FF Key
1
Direct Exchange Line Access
If you assign exchange lines, 881-884 (intially assigned), to FF keys, you can access an exchange line just by pressing an FF key. You don’t have to press the ON/OFF key or pick up the handset.
Exchange Line Status Indication
The LED on an FF key indicates condition of the exchange line if assigned. When you use the line, it flashes in green. When another extension uses the line, it stays lit in red.
Serial Call
If extension numbers, 10-25, are assigned to FF keys, you can terminate the current intercom call and make another intercom call by pressing an FF key. This feature is available either when you are talking or when the busy tone is audible.
Exchange Line Auto Hold
If extension numbers, 10-25, are assigned to FF keys, you can place the current exchange line call on hold and make an intercom call by pressing an FF key. If the paging feature is assigned to an FF key, you can place the current exchange line call on hold and page by pressing the FF key.
INT One-Touch Call (DSS/BLF)
If extension numbers, 10-25, are assigned to FF keys, you can call an extension by pressing an FF key. The LED on an FF key indicates the following conditions of the extension assigned.
Ringing Flashes in Red Speaking Stays Lit in Red DND/Call Forward/Absence Message Stays Lit in Green Free/Idle Off
O-28
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