Panasonic VB44020 User Manual
Panasonic
Technical Manual
Supports DBS 576 Version 5.0
a
Section 700
Feature
Operation
DBS 576 - Version 5.0
issued September 2001
he contents of this document are subject to change without notice and do not constitute a commitment on
T
the part of Panasonic Telecommunication Systems Company (PTSC). Every effort has been made to
ensure the accuracy of this document. However, due to ongoing product improvements and revisions,
Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept
responsibility for errors or omissions. Panasonic will update and revise this document as needed.
The software and hardware described in this document may be used or copied only in accordance with the
terms of the license pertaining to said software or hardware.
Reproduction, publication, or duplication of this manual, or any part thereof, in any manner, mechanically
electronically, or photographically is prohibited without permission of Panasonic Telecommunication
Systems Company (PTSC).
Copyright 2001 by Panasonic Telecommunication Systems Company (PTSC)
All rights reserved.
Contents
Chapter 1. About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Chapter 2. List of Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Chapter 3. System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
AEC Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Attendant Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Automatic Call Distributor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Automatic Trunk to Trunk Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Background Music/MOH Separation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Building Block Expansion Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Built-In Voice Mail Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Caller ID Alpha Tagging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Centrex/PBX Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Class of Service - Trunk/Tie. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Class of Service - Ext/Ext Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Class of Service - Extension Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Class of Service - T1 Trunk Ring Back Service Tone . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Class of Service - Trunk to Trunk Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Class of Service - Extension (Station) Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
CO Ringing Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
DID Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
DIL Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
DIL Delayed Incoming Ring Enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
DISA Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Multiple Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
CO Trunk Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
CO Trunk Interface - DID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
CO Trunk Interface - Ground Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
CO Trunk Interface - ISDN BRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
CO Trunk Interface - ISDN-PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
CO Trunk Interface - Loop Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Computer Telephony Integration Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Data Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Daylight Saving Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
576-50-700 DBS 576 (USA) issued September 2001 3
Contents Section 700 - Operation
Day/Night System Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Manual Day/Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Automatic Day/Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Digital Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Direct Inward System Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Door Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Door Box Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Extension Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Digital Key Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Analog Device Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
DP/DTMF SLTs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
ISDN/BRI S-Point Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
ISDN/PRI S-Point Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Flexible Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Free Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Hunting Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Pilot Terminal Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Pilot Distributed Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Switch Back Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Circular Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35
Next Extension/Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35
Internal Hold Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
LAN TAPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
MCO Tenant Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Memory Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
Name Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
Extension Name Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
Speed Dial Name Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
Network BLF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
Network Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
Network Attendant Reversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
Network Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
Network Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
Network Centralized Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
Network Centralized Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
Network Extension Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
Network Flash Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
Network Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
Network Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48
Network Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48
Tandem Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48
Non-Blocking Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48
Power Failure Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49
Power On Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49
Programming Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50
Telephone Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50
4 DBS 576 (USA) issued September 2001 576-50-700
Section 700 - Operation Contents
DBS 576 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50
QSIG ISDN Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
Ringing Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
Day 1/ Day 2/Night Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
Day 1/ Day 2/Night Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52
DID Day/Night Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52
DID Day/Night Busy/Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52
Busy Lamp Field Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-53
Busy Lamp Field Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-53
Slide Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54
Alarm Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54
System Speed Dial TRS Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54
Station Message Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55
T1 Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57
Toll Restriction Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58
Trunk Access Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59
Virtual Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59
Virtual Port used for Virtual Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59
Virtual Port used for Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60
PanaVOICE -- Panasonic’s Digital Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . 3-60
Third-Party Voice Mail Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61
Built-In Voice Mail with 2-Way Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66
Chapter 4. User Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
About User Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Set Absence Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Set Call Forward Busy Destination Extension . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Set Call Forward ID Codes for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Set Call Forward No Answer Destination Extension . . . . . . . . . . . . . . . . . . . . . 4-7
Set Caller ID Logging Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Set Day of Week Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Set Exception Day Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Set Extension Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Set Message Key ID Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Set Mode Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Set Personal Speed Dial Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Set Personal Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Set Send Text Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Set Special Day Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Set System Date/Time/Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
Set System Speed Dial Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
Set System Speed Dial Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
Set System Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
Set Text Message Replies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
576-50-700 DBS 576 (USA) issued September 2001 5
Contents Section 700 - Operation
Set Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38
Set Walking TRS Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40
Chapter 5. Key Telephone Features. . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Key Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Attendant Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Auto Repeat Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Call Forwarding-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Call Forwarding - No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Call Forwarding-All Calls and Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
Extension Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Extension Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Trunk Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
Trunk Direct Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
Supervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
Unsupervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29
Camping a Call Onto a Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30
Caller ID Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
Call Log Operation on a Small- and Large-Display Key Telephones. . . . . . . . . . . . . . 5-31
Camp-on (Call Waiting) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32
Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35
Directory Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36
Display Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40
Large-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41
Small-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42
Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42
Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43
DP to DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-44
DSS/72 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45
6 DBS 576 (USA) issued September 2001 576-50-700
Section 700 - Operation Contents
EM/24 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-46
Flexible Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-46
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-53
Handsfree Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-54
Headset Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-54
Hot Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-55
Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-56
Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-56
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-57
Line Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-58
DSS/BLF Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-58
Direct Line Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-60
Multi-CO (MCO) Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-60
Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-62
Message Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-62
Mute Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-64
Offhook Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-65
Offhook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-65
Offhook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-66
One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-69
Onhook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-71
Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-71
Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-72
Reset Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-73
Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-73
Room Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-74
Silent Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-76
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-78
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-78
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-80
Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-82
Speed Dial Name Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-84
Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-88
Timed Reminder Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-91
Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-92
CO Line Key Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-92
Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-92
MCO Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-93
MCO Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-94
Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-95
Universal Night Answer to Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-96
Variable Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-97
Voice Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-99
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-99
Walking TRS Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-100
Zip Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-101
576-50-700 DBS 576 (USA) issued September 2001 7
Contents Section 700 - Operation
Chapter 6. DSLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Digital Single Line Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Attendant Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Auto Repeat Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
Call Forwarding-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
Call Forwarding - No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
Call Forwarding and Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16
Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16
System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17
Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17
Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-18
Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20
Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21
Extension Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21
Extension Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23
Trunk Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23
Trunk Direct Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24
Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24
Supervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24
Unsupervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25
Camping a Call Onto a Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26
Camp-On (Call Waiting). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27
Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-28
Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-29
DP to DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31
Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-32
Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-32
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-34
Message Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-35
Offhook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-36
Offhook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-37
Onhook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-38
Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-39
Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-39
Reset Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-40
8 DBS 576 (USA) issued September 2001 576-50-700
Section 700 - Operation Contents
Room Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-41
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-43
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-43
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-45
Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-46
Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-48
Timed Reminder Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-50
Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-51
Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-51
MCO Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-51
Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-52
Universal Night Answer to Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-53
Walking TRS Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-54
Chapter 7. SLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Attendant Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Call Forwarding-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Call Forwarding - No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Call Forwarding and Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Floating Hold (Retrieve Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Extension Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Extension Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19
Trunk Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20
Trunk Direct Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20
Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21
Supervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21
Unsupervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21
Camping a Call Onto a Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22
Camp-On (Call Waiting). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-23
Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24
Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-25
Flash Send . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27
576-50-700 DBS 576 (USA) issued September 2001 9
Contents Section 700 - Operation
Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27
Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29
Message Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29
Offhook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30
Offhook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-31
Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32
Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-33
Reset Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-33
Room Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-34
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-35
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-36
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-37
Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38
Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-39
Timed Reminder Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-40
Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-41
Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42
MCO Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42
Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-43
Universal Night Answer to Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-44
Walking TRS Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-45
Appendix A. ARS and TRS Operation. . . . . . . . . . . . . . . . . . . . . . . A-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Detailed Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
TRS Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
ARS/TRS Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
TRS Configuration and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
TRS Programming/Operation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Example TRS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
ARS Configuration and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16
ARS/TRS Programming/Operation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16
Example ARS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-19
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1
10 DBS 576 (USA) issued September 2001 576-50-700
Chapter 1. About This Manual
If you are using this manual for a single System, make note of its software version in the following
table. This information may be referenced by technicians or owners of the System.
Software version information for systems shipped with this document
CPC Model: Software Version:
Organization
This manual contains detailed descriptions of features. The feature descriptions are organized
according to the following categories:
Feature Categories Description
System Features
User Maintenance User Maintenance Features are used by the end user
Key Telephone Features Key Telephone Features are available to System Key
Digital Single-Line Telephone (DSLT) Features
Single Line Telephone
(SLT) Features
System Features are either available on a systemwide basis or aid in the overall administration of the
System.
to maintain the System. These items include setting
time and date, Personal Speed Dial (PSD) numbers
and names, System Speed Dial (SSD) numbers and
names, extension names, Verified ID codes, Call
Forward ID codes for Voice Mail, Message Key ID
codes, Mode schedule, Special Day mode, Exception Day mode, and Day of Week mode.
phones. System Key phones are proprietary digital
sets that provide feature access through a combination of feature keys and access codes.
DSLT Features are available to Digital Single-Line
Telephones. DSLTs provide digital audio quality
and limited feature key access in a single-line set.
SLT Features are available to industry-standard
2500 sets. Since SLTs are not equipped with feature
keys, most features are accessed by using the dialpad
and/or the switchhook.
Purpose
The purpose of this manual is to provide an overview of feature operations and requirements. Where
applicable, the following types of information are provided for each feature:
Types of information Purpose
Description Provides an overview of how the feature works and,
in some cases, what it is typically used for
Operation Includes step-by-step instructions on how to use the
feature
Hardware Requirements Lists any special hardware that is required to use the
feature
576-50-700 DBS 576 (USA) issued September 2001 1-1
Chapter 1. About This Manual Section 700 - Operation
Related Programming Lists the programming subsystems associated with
the feature
Considerations Provides details on feature interactions and limita-
tions
Abbreviation List
ACD Automatic Call Distributor
ARS Automatic Route Selection
BGM Background Music
BLF Busy Lamp Field
BRI Basic Rate Interface
DBS Digital Business System
CFWD Call Forward
COS Class of Service
CTAPI Computer Telephony Application Programming Interface
CTI Computer Telephony Integration
DDI Direct Dial Inward
DID Direct Inward Dial
DIL Direct In Line
DISA Direct Inward System Access
DL Direct Line
DN Directory Number
DND Do-Not-Disturb
DNIS Dialed Number Identification Service
DP Dial Pulse
DSLT Digital Single Line Telephone
DSS Direct Station Selector
DSU Digital Service Unit
DTMF Dual Tone Multifrequency
FF Flexible Function
HD High Density (DBS 576HD)
LCD Liquid Crystal Display
LCR Least Cost Routing
MCO Multiple CO (Pooled Trunk Access)
MIS Management Information System
MOH Music On Hold
PNPDNPhantom Non-Primary Directory Number
PRI Primary Rate Interface
PSD Personal Speed Dial
SLT Single Line Telephone
SMDR Station Message Detail Recorder
SPI Service Provider Interface
SSD System Speed Dial
TAPI Telephony Application Programming Interface
TRS Toll Restriction Service
1-2 DBS 576 (USA) issued September 2001 576-50-700
Chapter 2. List of Features
This chapter contains the following tables which list the features available with the system:
Table Page
System Features
Maintenance Features
Extension Features
2-2
2-3
2-4
576-50-700 DBS 576 (USA) issued September 2001 2-1
Chapter 2. List of Features Section 700 - Operation
Table 1. System Features
Topic Page
AEC Disconnect
Attendant Groups
Automatic Call Distributor
Automatic Route Selection
Automatic Trunk to Trunk Transfer
Background Music/MOH Separation
Battery Backup
Building Block Expansion Capability
Built-In Voice Mail Unit
Call Progress Tones
Caller ID
Caller ID Alpha Tagging
Centrex/PBX Compatibility
Class of Service
CO Ringing Types
CO Trunk Interface
Computer Telephony Integration Capability
Data Security
Daylight Saving Time
Day/Night System Mode
Digital Pad
Direct Inward System Access
Distinctive Ringing
Door Box
Extension Interface
Flexible Numbering Plan
Free Slot
Hunting Groups
Internal Hold Tone
LAN TAPI
MCO Tenant Group
Memory Backup
Music-on-Hold
Name Assignments
Network BLF
3-4
3-4
3-5
3-6
3-7
3-7
3-8
3-8
3-9
3-10
3-10
3-11
3-12
3-12
3-17
3-20
3-22
3-23
3-23
3-24
3-27
3-28
3-29
3-29
3-31
3-33
3-33
3-34
3-36
3-36
3-38
3-38
3-39
3-39
3-45
2-2 DBS 576 (USA) issued September 2001 576-50-700
Section 700 - Operation Chapter 2. List of Features
Topic Page
Network Facilities
Non-Blocking Architecture
Power Failure Transfer
Power On Maintenance
Programming Devices
QSIG ISDN Lines
Ringing Modes
System Speed Dial TRS Override
Station Message Detail Recording
T1 Line
Toll Restriction Service
Trunk Access Groups
Vir tual Po rt
Voice Mail
3-46
3-48
3-49
3-49
3-50
3-51
3-51
3-54
3-55
3-57
3-58
3-59
3-59
3-60
Table 2. Maintenance Features
Topic Page
Set Absence Messages
Set Call Forward Busy Destination Extension
Set Call Forward ID Codes for Voice Mail
Set Call Forward No Answer Destination Extension
Set Caller ID Logging Extensions
Set Day of Week Mode
Set Exception Day Mode
Set Extension Names
Set Message Key ID Code
Set Mode Schedule
Set Personal Speed Dial Names
Set Personal Speed Dial Numbers
Set Send Text Messages
Set Special Day Mode
Set System Date/Time/Day
Set System Speed Dial Names
Set System Speed Dial Numbers
Set Text Message Replies
4-3
4-5
4-6
4-7
4-8
4-9
4-11
4-13
4-14
4-15
4-17
4-22
4-23
4-24
4-31
4-34
4-35
4-37
576-50-700 DBS 576 (USA) issued September 2001 2-3
Chapter 2. List of Features Section 700 - Operation
Topic Page
Set Verified Account Codes
Set Walking TRS Codes
4-38
4-40
Table 3. Extension Features
Topic Page
Absence Message
Account Codes
Attendant Group Calls
Auto Repeat Dial
Background Music
Busy Override
Callback Request
Call Forwarding
Call Hold
Call Hold
Call Pickup
Call Transfer
Caller ID Call Log
Camp-on (Call Waiting)
Conference Calls
Directory Numbers
Display Information
Do-Not-Disturb
DP to DTMF Signal Conversion
DSS/72 Console
EM/24 Console
Flash
Flexible Function Keys
Handsfree Answerback
Handsfree Operation
Headset Operation
Hot Dial Pad
Hot Line
Intercom Calling
Last Number Redial
5-4
5-6
5-10
5-10
5-11
5-12
5-13
5-15
5-19
5-22
5-24
5-28
5-31
5-32
5-35
5-36
5-40
5-43
5-44
5-45
5-45
5-46
5-46
5-53
5-54
5-54
5-55
5-56
5-56
5-57
2-4 DBS 576 (USA) issued September 2001 576-50-700
Section 700 - Operation Chapter 2. List of Features
Topic Page
Line Appearances
Message Key
Message Waiting/Callback
Mute Function
Offhook Monitor
Offhook Signaling
Offhook Voice Announce
One-Touch Keys
Onhook Dialing
Paging
Reset Call
Ringing Line Preference
Room Monitoring
Silent Monitor
Speed Dialing
Station Lockout
Timed Reminder Call
Trunk Access
Trunk Queuing
Universal Night Answer to Page
Var i a b l e M o de
Voice Recognition
Vo l um e Co n tr o l
Walking TRS Class of Service
Zip Mode
5-58
5-62
5-62
5-64
5-65
5-65
5-66
5-69
5-71
5-71
5-73
5-73
5-74
5-76
5-78
5-88
5-91
5-92
5-95
5-96
5-97
5-99
5-99
5-100
5-101
576-50-700 DBS 576 (USA) issued September 2001 2-5
Chapter 2. List of Features Section 700 - Operation
This page intentionally left blank.
2-6 DBS 576 (USA) issued September 2001 576-50-700
Chapter 3. System Features
System Features are either available on a system-wide basis or aid in the overall administration of the
System.
This chapter contains detailed descriptions of the following System Features:
Topic Page
AEC Disconnect 3-4
Attendant Groups 3-4
Automatic Call Distributor 3-5
Automatic Route Selection 3-6
Automatic Trunk to Trunk Transfer 3-7
Background Music/MOH Separation 3-7
Battery Backup 3-8
Building Block Expansion Capability 3-8
Built-In Voice Mail Unit 3-9
Call Progress Tones 3-10
Caller ID 3-10
Caller ID Alpha Tagging 3-11
Centrex/PBX Compatibility 3-12
Class of Service 3-12
Class of Service - Trunk/Tie 3-12
Class of Service - Ext/Ext Restriction 3-13
Class of Service - Extension Feature 3-13
Class of Service - T1 Trunk Ring Back Service Tone 3-16
Class of Service - Trunk to Trunk Restriction 3-16
Class of Service - Extension (Station) Timers 3-16
CO Ringing Types 3-17
DID Ringing 3-17
DIL Ringing 3-18
DIL Delayed Incoming Ring Enhancement 3-19
DISA Ringing 3-20
Multiple Ringing 3-20
CO Trunk Interface 3-20
CO Trunk Interface - DID 3-21
CO Trunk Interface - Ground Start 3-21
CO Trunk Interface - ISDN BRI 3-21
CO Trunk Interface - ISDN-PRI 3-22
CO Trunk Interface - Loop Start 3-22
576-50-700 DBS 576 (USA) issued September 2001 3-1
Chapter 3. System Features Section 700 - Operation
Topic Page
Computer Telephony Integration Capability 3-22
Data Security 3-23
Daylight Saving Time 3-23
Day/Night System Mode 3-24
Manual Day/Night Mode 3-25
Automatic Day/Night Mode 3-27
Digital Pad 3-27
Direct Inward System Access 3-28
Distinctive Ringing 3-29
Door Box 3-29
Door Box Sensor 3-30
Extension Interface 3-31
Digital Key Telephones 3-31
Analog Device Capability 3-31
DP/DTMF SLTs 3-32
ISDN/BRI S-Point Interface 3-32
ISDN/PRI S-Point Interface 3-32
Flexible Numbering Plan 3-33
Free Slot 3-33
Hunting Groups 3-34
Internal Hold Tone 3-36
LAN TAPI 3-36
MCO Tenant Group 3-38
Memory Backup 3-38
Music-on-Hold 3-39
Name Assignments 3-39
Extension Name Assignments 3-40
Speed Dial Name Assignments 3-43
Network BLF 3-45
Network Facilities 3-46
Network Attendant Reversion 3-46
Network Call Routing 3-47
Network Call Transfer 3-47
Network Centralized Attendant 3-47
Network Centralized Voice Mail 3-47
Network Extension Calling 3-47
Network Flash Transfer 3-47
3-2 DBS 576 (USA) issued September 2001 576-50-700
Section 700 - Operation Chapter 3. System Features
Topic Page
Network Hold 3-47
Network Paging 3-48
Network Transfer Recall 3-48
Tandem Connection 3-48
Non-Blocking Architecture 3-48
Power Failure Transfer 3-49
Power On Maintenance 3-49
Programming Devices 3-50
Telephone Programming 3-50
DBS 576 Manager 3-50
QSIG ISDN Lines 3-51
Ringing Modes 3-51
Day 1/ Day 2/Night Ringing 3-51
Day 1/ Day 2/Night Delayed Ringing 3-52
DID Day/Night Ringing 3-52
DID Day/Night Busy/Delayed Ringing 3-52
Busy Lamp Field Ringing 3-53
Busy Lamp Field Delayed Ringing 3-53
Slide Ringing 3-54
Alarm Ringing 3-54
System Speed Dial TRS Override 3-54
Station Message Detail Recording 3-55
T1 Line 3-57
Toll Restriction Service 3-58
Trunk Access Groups 3-59
Virtual Port 3-59
Virtual Port used for Floating Hold 3-60
Virtual Port used for Virtual Extension 3-59
Voice Mail 3-60
PanaVOICE -- Panasonic’s Digital Voice Mail System 3-60
Third-Party Voice Mail Support 3-61
Built-In Voice Mail with 2-Way Call Recording 3-66
576-50-700 DBS 576 (USA) issued September 2001 3-3
Chapter 3. System Features Section 700 - Operation
AEC Disconnect
Description
This feature allows the System to send a disconnect signal of 1 second to an analog device indicating
that the calling party has hung up (terminated the call). This feature is useful with a Third-party Voice
Mail or an Answering Machine. By default this feature is disabled.
Hardware Requirements
•AEC port
Related Programming
• FF3-0: Loop Disconnect Signal
Considerations
• The 1 second time duration of the disconnect signal is fixed. (It cannot be changed.)
Attendant Groups
Description
An attendant phone is often used as a central answering point for other extensions. In addition,
attendant phones frequently have special capabilities for monitoring and programming extensions.
You can reach the assigned attendant group by dialing the feature access code for Attendant Calls
(usually 0). If an attendant phone is available but does not answer within a set time, the call will move
to the next available attendant phone. If all members of the attendant group are busy for a specified
time, the call can be forwarded to other extensions or another hunt group. The system allows up to 20
extensions to be included in an attendant group.
Hardware Requirements
•N/A
Related Programming
• FF5-0-01: Attendant Hunt Pilot Number
• FF5-0-02: Day 1 Attendant Hunting
• FF5-0-03: Day 2 Attendant Hunting
• FF5-0-03: Night Attendant Hunt
• FF2: Ring Type
Considerations
• The System allows one attendant group for each system mode (Day 1, Day 2, and Night).
• An attendant group can contain both real extensions and virtual extensions. If virtual, several
phones can be made to ring at the same time.
• Attendant groups can use only Pilot Terminal Hunt Group or Pilot Distributed Hunt Group. For
more information, see “Hunting Groups” on page 3-34.
3-4 DBS 576 (USA) issued September 2001 576-50-700
Section 700 - Operation Chapter 3. System Features
• The pilot number for an attendant group is flexible (i.e., any extension number can be designated
as the pilot [not a real extension]).
• If a member of the attendant group has Do-Not-Disturb (DND) or Call Forwarding - All set, that
phone is temporarily removed from the attendant group.
• If a member of the attendant group has Call Forwarding - Busy set and the extension is busy, the
call goes to the next phone in the attendant group.
• If all members are busy for the duration of the busy queuing timer, the call can be forwarded to
another hunt group or another extension.
• Attendant groups support the following call types:
• Direct Inward Dialing (DID) / Dialed Number Identification Service (DNIS) / Direct
Dial Inward (DDI)
• Direct Inward System Access (DISA)
• Extension calls
• Private network attendant calls
• Call reversion
• Call forwarded to Attendant Hunt Group
Automatic Call Distributor
Description
The System provides an optional Automatic Call Distributor (ACD) for efficient presentation,
handling, and management of incoming calls to one or more groups of specialized users.
This optional Built-in ACD is contained on a single circuit card that is installed in the System. This
“built-in” capability eliminates the need for custom wiring and other installation.
Each specialized user is known as an ACD agent. Each agent position is equipped with a large display
telephone (VB-44225) that provides Liquid Crystal Display (LCD) messages to assist the agent in
handling calls.
The Built-in ACD provides:
• Up to 3 agent groups (ACD Version 3.0 and higher)
• Up to 2 agent groups (ACD Version below 3.0)
• Up to 32 agent IDs per group
• Up to 64 agent IDs per system (ACD Version 2.0 and higher)
• Up to 32 agents
• Up to 6 supervisor IDs per system (ACD Version 3.0 and higher)
• Up to 2 supervisor IDs per system (ACD Version below 3.0)
• Up to 4 voice ports per group
• Up to 4 voice ports per system
• 1 Music-On-Hold (MOH) source (Main System MOH source)
• 1 Management Information System (MIS) Monitor Port (RS-232C)
• Abandoned Call Report counter available with MIS reports (This is not the same as the
Abandoned Call Timer added to the Station Message Detail Recorder [SMDR] reports.)
• 2-week memory for MIS reports
576-50-700 DBS 576 (USA) issued September 2001 3-5
Chapter 3. System Features Section 700 - Operation
• Up to 6 recorded messages (flexible length, max. 96 sec. per system) (ACD Version 3.0 and
higher)
• In Version 3.0 and higher, the Silent Monitor feature has been added. This feature allows an
ACD supervisor to monitor a call between an ACD agent and a caller without the knowledge
of either party. For more information, see “Silent Monitor” on page 5-76, Section 400 Programming, and Section 520 - Built-In ACD Reference Manual.
• In addition to MOH, ACD Version 3.0 provides up to eight analog extension ports that can be
connected to a recorded announcement device. See Section 520 - Built-In ACD Reference
Manual.
• Up to 6 recorded messages (max. 14 sec. per message) (ACD Version below 3.0)
• Zip Tone which automatically answers calls when an agent is using the Headset mode (CPC
Version 2.5 and higher)
• Wrap Mode which allows an agent to complete any paperwork before becoming available to
take another call. (CPC Version 2.5 and higher)
Hardware Requirements
• See Section 520 - Built-In ACD Reference Manual.
Related Programming
• See Section 520 - Built-In ACD Reference Manual.
Considerations
• For more information, see Section 520 - Built-In ACD Reference Manual.
Automatic Route Selection
Description
When Automatic Route Selection (ARS) is enabled, the system follows a preselected route for calls.
Usually the selected routing is the least cost route.
ARS works in conjunction with Toll Restriction Service (TRS). Calls can be denied based on the
programmed TRS level for the originating party. (For more information, see “Ringing Modes” on
page 3-51.)
• Three levels of ARS checking are available based on the dialed number following the ARS
access code:
• Direct Route Selection: The simplest form of ARS routing that upon ARS entry
(enter 9) directly selects the trunk group and any dialed number modification.
• Route List Selection: A more complex routing that includes up to 5 alternative
levels of route selection and includes TRS level checking.
• Time List Selection: The most complex routing that determines the appropriate
route list based upon the day and time.
• Forced ARS is available on an Extension Class of Service (COS) basis.
• A special day list provides tailored ARS routing for up to 20 holidays, vacation days, etc.
• Automatic modification of dialed numbers is available. This includes deleting up to 24 prefix
digits and adding up to a 10-digit prefix and a 10-digit suffix. The modification of dialed
numbers can include pauses, Dual Tone Multifrequency (DTMF) conversion, itemized code
3-6 DBS 576 (USA) issued September 2001 576-50-700
Section 700 - Operation Chapter 3. System Features
(extension number) and an authorization code. (Itemized code and authorization are not used
in some areas.)
• Up to 8 authorization codes are available.
• For more information on ARS/TRS, see “ARS and TRS Operation” on page -1.
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Automatic Trunk to Trunk Transfer
Description
The System can be set to automatically transfer trunk calls out to another trunk without requiring the
call to be answered internally. This transfer may be either trunk based or extension based (i.e., call
forward outside).
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Background Music/MOH Separation
Description
Separate inputs are provided for Background Music (BGM) and Music-on-Hold (MOH). This allows
one music or sound source to be used for background music and another music or sound source to be
used for music on hold.
A typical advantage of this is playing a pre-recorded promotional tape to held parties (since many
may be customers) while providing a selected background music for use in the office.
Note:
CPC-HS has only one input that is used for both BGM and MOH.
Hardware Requirements
• Background music requires an SCC card (VB-44181).
576-50-700 DBS 576 (USA) issued September 2001 3-7
Chapter 3. System Features Section 700 - Operation
• Both Background Music and Music on Hold (if using external MOH) require a sound source.
Related Programming
•N/A
Considerations
•N/A
Battery Backup
Description
When backup batteries are installed, the System will continue to operate in the event of a power
failure. If using Battery Backup, backup batteries must be installed in each cabinet.
A fully loaded System will operate at least 30 minutes on backup batteries for the DBS 576..
Hardware Requirements
• DBS 576: Back-up battery unit (VB-44025)
Related Programming
•N/A
Considerations
• Any device connected to the System but that does not derive its power from the System must
have a backup power source to operate. These devices include any System Message Detail
Recording (SMDR) printer (or recorder), fax machine, answering machine, modem, cordless
telephone, etc.
Building Block Expansion Capability
Description
The System is designed to support easy expansion. Each cabinet in the System supports 96 ports (12
flexible slots) as well as 2 option slots. Up to 6 cabinets may be installed in the System for a total of
576 ports.
Up to 2 expansion cabinets may be connected to a base cabinet. When a fourth cabinet is required,
another base cabinet is installed. Up to 2 expansion cabinets may be connected to the second base
cabinet.
This building block approach allows you to easily add equipment when needed without a major
interruption in service or a major delay.
Hardware Requirements
•N/A
3-8 DBS 576 (USA) issued September 2001 576-50-700
Section 700 - Operation Chapter 3. System Features
Related Programming
•N/A
Considerations
• In addition to the additional cabinets and related cabinet hardware/cabling required for
expansion, when the System is expanded the CPC card and/or TSW cards may need to be
upgraded as well. The CPC-96 supports up to 96 ports. The CPC-288 supports up to 288 ports
and should be combined with time switch card TSW288. The CPC-576 supports up to 576 ports
and should be combined with time switch card TSW576.
Built-In Voice Mail Unit
Description
The System supports the Built-in Voice Mail Unit. This unit assists in providing reliable, effective
communications. This is a simple device that includes an automated attendant function and can be
used to record conversations (where permitted).
The Built-in Voice Mail Unit is easy to install. It is installed in a cabinet card slot and no cabling is
required.
Some of the major features include:
• Automated attendant
• Automatic recording for incoming and outgoing calls
• One-touch mail box transfer
• Mail box status display (Key LED on digital telephone)
• Mail box grouping
• 2-way recording
• Outside notification
• Date/time stamp
• Integrated Liquid Crystal Display (LCD) control (with large LCD telephone)
• Message light control
• Up to 254 mail boxes
• Up to 40 hours of message storage time
• Up to 8 voice ports
For more information, see the System Built-In Voice Mail With Two-Way Recording Reference
Manual.
Hardware Requirements
•N/A
Related Programming
• FF7: Built-In Voice Mail
Considerations
•N/A
576-50-700 DBS 576 (USA) issued September 2001 3-9
Chapter 3. System Features Section 700 - Operation
Call Progress Tones
Description
The System supplies a full array of call progress tones. These tones provide audible indications of the
status of calls and include dial tone, busy tone, ringback tone, error tone, confirmation tone, and
splash tone. The complete specification for these tones may be found in Section 300 - Installation.
In addition to call progress tones, Direct Station Select (DSS) LEDs and the display provide
additional indication of the status of calls.
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Caller ID
Description
A properly equipped system supports Caller ID, a service offered by the network telephone service
provider. The CO sends calling number information to the system after the first ring. Users with
display telephones can see Caller ID information as incoming calls ring at their extension. They can
also access previous calls via the Caller ID Call Log feature. The Caller ID number is recorded in
SMDR.
With Version 5.0, the caller name (if available) can be displayed for a calls received from an
ISDN PRI line (ISDN / PRI NI II standard only).
Hardware Requirements
• Loop-start trunk card (8) (VB-44510) with Caller ID circuit card (8) (VB-44513), Loop-start
trunk card (4) (VB-44514) with Caller ID circuit card (4) (VB-44515), ISDN (PRI = VB-44540,
BRI = VB-44530).
Related Programming
• FF2-0: Caller ID
• FF2-0: Caller ID Ring Control
• FF3-0: Call Duration Display
• FF1-0-01: Alpha Tagging (Name/No. Display)
Considerations
• ISDN (PRI/BRI - T Point) can get calling party information.
• Caller ID service must be ordered from the local telephone operating company or the
interexchange carrier.
3-10 DBS 576 (USA) issued September 2001 576-50-700
Section 700 - Operation Chapter 3. System Features
• Caller ID data is usually sent between the first and the second rings of the incoming trunk call.
The trunk may be programmed to immediately ring at the station or wait until after the Caller ID
digits are received before ringing at the station. If the trunk is programmed to ring immediately,
the Caller ID digits will not display until after they are received and processed.
• Caller ID numbers may be denied from being sent for some callers (private). Some long distance
carriers may not provide Caller ID data (out of area).
• Prior to Version 3.0, Caller ID supported only the number format. Version 3.0 and higher
supports selection of the number or
• In Version 3.0, Caller ID displays the highest ringing priority call (call queued to ring at the
target extension immediately after the present call terminates).
name.
Caller ID Alpha Tagging
Description
If the received Caller ID phone number matches any number in the System Speed Dials (SSD000SSD199), then the associated System Speed Dial name can be displayed as the Caller ID information.
Alternatively, the DID name may be displayed instead.
In Version 3.0 and higher, Caller ID information will be shown on the second
when an incoming call rings a display phone with a conversation already in progress. Second
incoming calls include extension Camp-on, extension Call Wait, queued DIL, both Appearance and
non-Appearance calls (CO, MCO, virtual or DN, recall, BLF).
line of the LCD display
Hardware Requirements
• ISDN (PRI = VB-44540, BRI = VB-44530)
Related Programming
• FF1-0-01: System (Alpha Tagging)
Considerations
• The system may be set to display Caller ID in one of two priorities as follows:
Priority Choice 1
• CID name (future feature)
• Alpha tagging if matched
• DID name
Priority Choice 2
• DID name
• CID name (future feature)
• Alpha tagging if matched
• Currently Caller ID only supports the single format (number only). Multiple format (number and
name) is not currently available but is planned as a future feature.
• Caller ID Call Logging only shows the CID number.
576-50-700 DBS 576 (USA) issued September 2001 3-11
Chapter 3. System Features Section 700 - Operation
Centrex/PBX Compatibility
Description
Centrex/PBX Compatibility allows the System to be connected behind centrex or PBX lines.
The System supports up to 6 access codes for dialing centrex or a PBX. These access codes allow the
System, System Message Detail Recording (SMDR) output to exclude the number dialed to reach a
centrex or PBX line.
When connected behind a PBX or Centrex, Toll Restriction Service (TRS) can be used to restrict
calls.
The System also supports transmission of a flash signal over the centrex or PBX link.
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Class of Service
Description
A Class of Service (COS) allows or restricts access to a group of features or functions. For instance,
an Extension COS may allow Call Forwarding features. In the System, both extensions and trunks use
classes of service.
The System supports the following COSs for trunks and extensions:
• COS - Trunk/Tie
• COS - Ext/Ext Restriction
• COS - Extension Feature
• COS - Trunk to Trunk Restriction
Class of Service - Trunk/Tie
Tie/Trunk COS allows or restricts access to various features. Each trunk is assigned to one of 16 trunk
classes of service (00-15).
The following table shows the features that can be enabled/disabled for each trunk COS.
3-12 DBS 576 (USA) issued September 2001 576-50-700
Loading...