Panasonic VB44020 User Manual

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Panasonic

Technical Manual

Supports DBS 576 Version 5.0

Section 700

Feature

Operation

DBS 576 - Version 5.0

issued September 2001

he contents of this document are subject to change without notice and do not constitute a commitment on

the part of Panasonic Telecommunication Systems Company (PTSC). Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.

The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.

Reproduction, publication, or duplication of this manual, or any part thereof, in any manner, mechanically electronically, or photographically is prohibited without permission of Panasonic Telecommunication Systems Company (PTSC).

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Chapter 1. About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Chapter 2. List of Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Chapter 3. System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

AEC Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Attendant Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Automatic Call Distributor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Automatic Trunk to Trunk Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Background Music/MOH Separation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Building Block Expansion Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Built-In Voice Mail Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Caller ID Alpha Tagging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Centrex/PBX Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Class of Service - Trunk/Tie. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Class of Service - Ext/Ext Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Class of Service - Extension Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Class of Service - T1 Trunk Ring Back Service Tone . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Class of Service - Trunk to Trunk Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Class of Service - Extension (Station) Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

CO Ringing Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

DID Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

DIL Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

DIL Delayed Incoming Ring Enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

DISA Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Multiple Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

CO Trunk Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

CO Trunk Interface - DID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

CO Trunk Interface - Ground Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

CO Trunk Interface - ISDN BRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

CO Trunk Interface - ISDN-PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

CO Trunk Interface - Loop Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Computer Telephony Integration Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Data Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

Daylight Saving Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

576-50-700 DBS 576 (USA) issued September 2001 3

Contents Section 700 - Operation

Day/Night System Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Manual Day/Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Automatic Day/Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Digital Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Direct Inward System Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

Door Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

Door Box Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30

Extension Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31

Digital Key Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31

Analog Device Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31

DP/DTMF SLTs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32

ISDN/BRI S-Point Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32

ISDN/PRI S-Point Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32

Flexible Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

Free Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

Hunting Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Pilot Terminal Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Pilot Distributed Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Switch Back Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Circular Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35

Next Extension/Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35

Internal Hold Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36

LAN TAPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36

MCO Tenant Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38

Memory Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38

Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39

Name Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39

Extension Name Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40

Speed Dial Name Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43

Network BLF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45

Network Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46

Network Attendant Reversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46

Network Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Network Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Network Centralized Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Network Centralized Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Network Extension Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Network Flash Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Network Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Network Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48

Network Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48

Tandem Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48

Non-Blocking Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48

Power Failure Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49

Power On Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49

Programming Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50

Telephone Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50

4 DBS 576 (USA) issued September 2001 576-50-700

Section 700 - Operation Contents

DBS 576 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50

QSIG ISDN Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Ringing Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Day 1/ Day 2/Night Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Day 1/ Day 2/Night Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52

DID Day/Night Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52

DID Day/Night Busy/Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52

Busy Lamp Field Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-53

Busy Lamp Field Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-53

Slide Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54

Alarm Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54

System Speed Dial TRS Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54

Station Message Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55

T1 Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57

Toll Restriction Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58

Trunk Access Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59

Virtual Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59

Virtual Port used for Virtual Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59

Virtual Port used for Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60

PanaVOICE -- Panasonic’s Digital Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . 3-60

Third-Party Voice Mail Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61

Built-In Voice Mail with 2-Way Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66

Chapter 4. User Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

About User Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Set Absence Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Set Call Forward Busy Destination Extension . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Set Call Forward ID Codes for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Set Call Forward No Answer Destination Extension . . . . . . . . . . . . . . . . . . . . . 4-7

Set Caller ID Logging Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Set Day of Week Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Set Exception Day Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Set Extension Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Set Message Key ID Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Set Mode Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Set Personal Speed Dial Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Set Personal Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22

Set Send Text Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Set Special Day Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

Set System Date/Time/Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

Set System Speed Dial Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

Set System Speed Dial Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34

Set System Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35

Set Text Message Replies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37

576-50-700 DBS 576 (USA) issued September 2001 5

Contents Section 700 - Operation

Set Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38

Set Walking TRS Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40

Chapter 5. Key Telephone Features. . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Key Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Attendant Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Auto Repeat Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Call Forwarding-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16

Call Forwarding - No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17

Call Forwarding-All Calls and Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21

Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24

Extension Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25

Extension Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26

Trunk Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27

Trunk Direct Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28

Supervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28

Unsupervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29

Camping a Call Onto a Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30

Caller ID Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31

Call Log Operation on a Small- and Large-Display Key Telephones. . . . . . . . . . . . . . 5-31

Camp-on (Call Waiting) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35

Directory Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36

Display Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40

Large-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41

Small-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42

Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42

Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43

DP to DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-44

DSS/72 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45

6 DBS 576 (USA) issued September 2001 576-50-700

Section 700 - Operation Contents

EM/24 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-46

Flexible Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-46

Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-53

Handsfree Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-54

Headset Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-54

Hot Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-55

Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-56

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-56

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-57

Line Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-58

DSS/BLF Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-58

Direct Line Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-60

Multi-CO (MCO) Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-60

Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-62

Message Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-62

Mute Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-64

Offhook Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-65

Offhook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-65

Offhook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-66

One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-69

Onhook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-71

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-71

Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-72

Reset Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-73

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-73

Room Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-74

Silent Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-76

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-78

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-78

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-80

Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-82

Speed Dial Name Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-84

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-88

Timed Reminder Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-91

Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-92

CO Line Key Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-92

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-92

MCO Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-93

MCO Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-94

Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-95

Universal Night Answer to Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-96

Variable Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-97

Voice Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-99

Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-99

Walking TRS Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-100

Zip Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-101

576-50-700 DBS 576 (USA) issued September 2001 7

Contents Section 700 - Operation

Chapter 6. DSLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Digital Single Line Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Attendant Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Auto Repeat Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13

Call Forwarding-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13

Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14

Call Forwarding - No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15

Call Forwarding and Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16

System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17

Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-18

Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21

Extension Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21

Extension Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

Trunk Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

Trunk Direct Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24

Supervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24

Unsupervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25

Camping a Call Onto a Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26

Camp-On (Call Waiting). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-28

Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-29

DP to DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31

Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-32

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-32

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-34

Message Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-35

Offhook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-36

Offhook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-37

Onhook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-38

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-39

Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-39

Reset Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-40

8 DBS 576 (USA) issued September 2001 576-50-700

Section 700 - Operation Contents

Room Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-41

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-43

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-43

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-45

Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-46

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-48

Timed Reminder Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-50

Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-51

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-51

MCO Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-51

Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-52

Universal Night Answer to Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-53

Walking TRS Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-54

Chapter 7. SLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Attendant Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

Call Forwarding-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Call Forwarding - No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11

Call Forwarding and Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13

System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13

Floating Hold (Retrieve Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15

Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18

Extension Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18

Extension Direct Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19

Trunk Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20

Trunk Direct Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21

Supervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21

Unsupervised Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21

Camping a Call Onto a Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22

Camp-On (Call Waiting). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-23

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24

Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-25

Flash Send . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27

576-50-700 DBS 576 (USA) issued September 2001 9

Contents Section 700 - Operation

Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29

Message Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29

Offhook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30

Offhook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-31

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32

Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-33

Reset Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-33

Room Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-34

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-35

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-36

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-37

Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-39

Timed Reminder Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-40

Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-41

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42

MCO Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42

Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-43

Universal Night Answer to Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-44

Walking TRS Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-45

Appendix A. ARS and TRS Operation. . . . . . . . . . . . . . . . . . . . . . . A-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Detailed Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

TRS Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

ARS/TRS Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

TRS Configuration and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

TRS Programming/Operation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Example TRS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

ARS Configuration and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16

ARS/TRS Programming/Operation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16

Example ARS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-19

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1

10 DBS 576 (USA) issued September 2001 576-50-700

Chapter 1. About This Manual

If you are using this manual for a single System, make note of its software version in the following table. This information may be referenced by technicians or owners of the System.

Software version information for systems shipped with this document

CPC Model: Software Version:

Organization

This manual contains detailed descriptions of features. The feature descriptions are organized according to the following categories:

Feature Categories Description

System Features

User Maintenance User Maintenance Features are used by the end user

Key Telephone Features Key Telephone Features are available to System Key

Digital Single-Line Telephone (DSLT) Features

Single Line Telephone (SLT) Features

System Features are either available on a systemwide basis or aid in the overall administration of the System.

to maintain the System. These items include setting time and date, Personal Speed Dial (PSD) numbers and names, System Speed Dial (SSD) numbers and names, extension names, Verified ID codes, Call Forward ID codes for Voice Mail, Message Key ID codes, Mode schedule, Special Day mode, Exception Day mode, and Day of Week mode.

phones. System Key phones are proprietary digital sets that provide feature access through a combination of feature keys and access codes.

DSLT Features are available to Digital Single-Line Telephones. DSLTs provide digital audio quality and limited feature key access in a single-line set.

SLT Features are available to industry-standard 2500 sets. Since SLTs are not equipped with feature keys, most features are accessed by using the dialpad and/or the switchhook.

Purpose

The purpose of this manual is to provide an overview of feature operations and requirements. Where applicable, the following types of information are provided for each feature:

Types of information Purpose

Description Provides an overview of how the feature works and,

in some cases, what it is typically used for

Operation Includes step-by-step instructions on how to use the

feature

Hardware Requirements Lists any special hardware that is required to use the

feature

576-50-700 DBS 576 (USA) issued September 2001 1-1

Chapter 1. About This Manual Section 700 - Operation

Related Programming Lists the programming subsystems associated with

the feature

Considerations Provides details on feature interactions and limita-

tions

Abbreviation List

ACD Automatic Call Distributor ARS Automatic Route Selection BGM Background Music BLF Busy Lamp Field BRI Basic Rate Interface DBS Digital Business System CFWD Call Forward COS Class of Service CTAPI Computer Telephony Application Programming Interface CTI Computer Telephony Integration DDI Direct Dial Inward DID Direct Inward Dial DIL Direct In Line DISA Direct Inward System Access DL Direct Line DN Directory Number DND Do-Not-Disturb DNIS Dialed Number Identification Service DP Dial Pulse DSLT Digital Single Line Telephone DSS Direct Station Selector DSU Digital Service Unit DTMF Dual Tone Multifrequency FF Flexible Function HD High Density (DBS 576HD) LCD Liquid Crystal Display LCR Least Cost Routing MCO Multiple CO (Pooled Trunk Access) MIS Management Information System MOH Music On Hold PNPDNPhantom Non-Primary Directory Number PRI Primary Rate Interface PSD Personal Speed Dial SLT Single Line Telephone SMDR Station Message Detail Recorder SPI Service Provider Interface SSD System Speed Dial TAPI Telephony Application Programming Interface TRS Toll Restriction Service

1-2 DBS 576 (USA) issued September 2001 576-50-700

Chapter 2. List of Features

This chapter contains the following tables which list the features available with the system:

Table Page

System Features

Maintenance Features

Extension Features

2-2

2-3

2-4

576-50-700 DBS 576 (USA) issued September 2001 2-1

Chapter 2. List of Features Section 700 - Operation

Table 1. System Features

Topic Page

AEC Disconnect

Attendant Groups

Automatic Call Distributor

Automatic Route Selection

Automatic Trunk to Trunk Transfer

Background Music/MOH Separation

Battery Backup

Building Block Expansion Capability

Built-In Voice Mail Unit

Call Progress Tones

Caller ID

Caller ID Alpha Tagging

Centrex/PBX Compatibility

Class of Service

CO Ringing Types

CO Trunk Interface

Computer Telephony Integration Capability

Data Security

Daylight Saving Time

Day/Night System Mode

Digital Pad

Direct Inward System Access

Distinctive Ringing

Door Box

Extension Interface

Flexible Numbering Plan

Free Slot

Hunting Groups

Internal Hold Tone

LAN TAPI

MCO Tenant Group

Memory Backup

Music-on-Hold

Name Assignments

Network BLF

3-4

3-5

3-6

3-7

3-8

3-9

3-10

3-11

3-12

3-17

3-20

3-22

3-23

3-24

3-27

3-28

3-29

3-31

3-33

3-34

3-36

3-38

3-39

3-45

2-2 DBS 576 (USA) issued September 2001 576-50-700

Section 700 - Operation Chapter 2. List of Features

Topic Page

Network Facilities

Non-Blocking Architecture

Power Failure Transfer

Power On Maintenance

Programming Devices

QSIG ISDN Lines

Ringing Modes

System Speed Dial TRS Override

Station Message Detail Recording

T1 Line

Toll Restriction Service

Trunk Access Groups

Vir tual Po rt

Voice Mail

3-46

3-48

3-49

3-50

3-51

3-54

3-55

3-57

3-58

3-59

3-60

Table 2. Maintenance Features

Topic Page

Set Absence Messages

Set Call Forward Busy Destination Extension

Set Call Forward ID Codes for Voice Mail

Set Call Forward No Answer Destination Extension

Set Caller ID Logging Extensions

Set Day of Week Mode

Set Exception Day Mode

Set Extension Names

Set Message Key ID Code

Set Mode Schedule

Set Personal Speed Dial Names

Set Personal Speed Dial Numbers

Set Send Text Messages

Set Special Day Mode

Set System Date/Time/Day

Set System Speed Dial Names

Set System Speed Dial Numbers

Set Text Message Replies

4-3

4-5

4-6

4-7

4-8

4-9

4-11

4-13

4-14

4-15

4-17

4-22

4-23

4-24

4-31

4-34

4-35

4-37

576-50-700 DBS 576 (USA) issued September 2001 2-3

Chapter 2. List of Features Section 700 - Operation

Topic Page

Set Verified Account Codes

Set Walking TRS Codes

4-38

4-40

Table 3. Extension Features

Topic Page

Absence Message

Account Codes

Attendant Group Calls

Auto Repeat Dial

Background Music

Busy Override

Callback Request

Call Forwarding

Call Hold

Call Pickup

Call Transfer

Caller ID Call Log

Camp-on (Call Waiting)

Conference Calls

Directory Numbers

Display Information

Do-Not-Disturb

DP to DTMF Signal Conversion

DSS/72 Console

EM/24 Console

Flash

Flexible Function Keys

Handsfree Answerback

Handsfree Operation

Headset Operation

Hot Dial Pad

Hot Line

Intercom Calling

Last Number Redial

5-4

5-6

5-10

5-11

5-12

5-13

5-15

5-19

5-22

5-24

5-28

5-31

5-32

5-35

5-36

5-40

5-43

5-44

5-45

5-46

5-53

5-54

5-55

5-56

5-57

2-4 DBS 576 (USA) issued September 2001 576-50-700

Section 700 - Operation Chapter 2. List of Features

Topic Page

Line Appearances

Message Key

Message Waiting/Callback

Mute Function

Offhook Monitor

Offhook Signaling

Offhook Voice Announce

One-Touch Keys

Onhook Dialing

Paging

Reset Call

Ringing Line Preference

Room Monitoring

Silent Monitor

Speed Dialing

Station Lockout

Timed Reminder Call

Trunk Access

Trunk Queuing

Universal Night Answer to Page

Var i a b l e M o de

Voice Recognition

Vo l um e Co n tr o l

Walking TRS Class of Service

Zip Mode

5-58

5-62

5-64

5-65

5-66

5-69

5-71

5-73

5-74

5-76

5-78

5-88

5-91

5-92

5-95

5-96

5-97

5-99

5-100

5-101

576-50-700 DBS 576 (USA) issued September 2001 2-5

Chapter 2. List of Features Section 700 - Operation

This page intentionally left blank.

2-6 DBS 576 (USA) issued September 2001 576-50-700

Chapter 3. System Features

System Features are either available on a system-wide basis or aid in the overall administration of the System.

This chapter contains detailed descriptions of the following System Features:

Topic Page

AEC Disconnect 3-4

Attendant Groups 3-4

Automatic Call Distributor 3-5

Automatic Route Selection 3-6

Automatic Trunk to Trunk Transfer 3-7

Background Music/MOH Separation 3-7

Battery Backup 3-8

Building Block Expansion Capability 3-8

Built-In Voice Mail Unit 3-9

Call Progress Tones 3-10

Caller ID 3-10

Caller ID Alpha Tagging 3-11

Centrex/PBX Compatibility 3-12

Class of Service 3-12

Class of Service - Trunk/Tie 3-12

Class of Service - Ext/Ext Restriction 3-13

Class of Service - Extension Feature 3-13

Class of Service - T1 Trunk Ring Back Service Tone 3-16

Class of Service - Trunk to Trunk Restriction 3-16

Class of Service - Extension (Station) Timers 3-16

CO Ringing Types 3-17

DID Ringing 3-17

DIL Ringing 3-18

DIL Delayed Incoming Ring Enhancement 3-19

DISA Ringing 3-20

Multiple Ringing 3-20

CO Trunk Interface 3-20

CO Trunk Interface - DID 3-21

CO Trunk Interface - Ground Start 3-21

CO Trunk Interface - ISDN BRI 3-21

CO Trunk Interface - ISDN-PRI 3-22

CO Trunk Interface - Loop Start 3-22

576-50-700 DBS 576 (USA) issued September 2001 3-1

Chapter 3. System Features Section 700 - Operation

Topic Page

Computer Telephony Integration Capability 3-22

Data Security 3-23

Daylight Saving Time 3-23

Day/Night System Mode 3-24

Manual Day/Night Mode 3-25

Automatic Day/Night Mode 3-27

Digital Pad 3-27

Direct Inward System Access 3-28

Distinctive Ringing 3-29

Door Box 3-29

Door Box Sensor 3-30

Extension Interface 3-31

Digital Key Telephones 3-31

Analog Device Capability 3-31

DP/DTMF SLTs 3-32

ISDN/BRI S-Point Interface 3-32

ISDN/PRI S-Point Interface 3-32

Flexible Numbering Plan 3-33

Free Slot 3-33

Hunting Groups 3-34

Internal Hold Tone 3-36

LAN TAPI 3-36

MCO Tenant Group 3-38

Memory Backup 3-38

Music-on-Hold 3-39

Name Assignments 3-39

Extension Name Assignments 3-40

Speed Dial Name Assignments 3-43

Network BLF 3-45

Network Facilities 3-46

Network Attendant Reversion 3-46

Network Call Routing 3-47

Network Call Transfer 3-47

Network Centralized Attendant 3-47

Network Centralized Voice Mail 3-47

Network Extension Calling 3-47

Network Flash Transfer 3-47

3-2 DBS 576 (USA) issued September 2001 576-50-700

Section 700 - Operation Chapter 3. System Features

Topic Page

Network Hold 3-47

Network Paging 3-48

Network Transfer Recall 3-48

Tandem Connection 3-48

Non-Blocking Architecture 3-48

Power Failure Transfer 3-49

Power On Maintenance 3-49

Programming Devices 3-50

Telephone Programming 3-50

DBS 576 Manager 3-50

QSIG ISDN Lines 3-51

Ringing Modes 3-51

Day 1/ Day 2/Night Ringing 3-51

Day 1/ Day 2/Night Delayed Ringing 3-52

DID Day/Night Ringing 3-52

DID Day/Night Busy/Delayed Ringing 3-52

Busy Lamp Field Ringing 3-53

Busy Lamp Field Delayed Ringing 3-53

Slide Ringing 3-54

Alarm Ringing 3-54

System Speed Dial TRS Override 3-54

Station Message Detail Recording 3-55

T1 Line 3-57

Toll Restriction Service 3-58

Trunk Access Groups 3-59

Virtual Port 3-59

Virtual Port used for Floating Hold 3-60

Virtual Port used for Virtual Extension 3-59

Voice Mail 3-60

PanaVOICE -- Panasonic’s Digital Voice Mail System 3-60

Third-Party Voice Mail Support 3-61

Built-In Voice Mail with 2-Way Call Recording 3-66

576-50-700 DBS 576 (USA) issued September 2001 3-3

Chapter 3. System Features Section 700 - Operation

AEC Disconnect

Description

This feature allows the System to send a disconnect signal of 1 second to an analog device indicating that the calling party has hung up (terminated the call). This feature is useful with a Third-party Voice Mail or an Answering Machine. By default this feature is disabled.

Hardware Requirements

•AEC port

Related Programming

• FF3-0: Loop Disconnect Signal

Considerations

• The 1 second time duration of the disconnect signal is fixed. (It cannot be changed.)

Attendant Groups

Description

An attendant phone is often used as a central answering point for other extensions. In addition, attendant phones frequently have special capabilities for monitoring and programming extensions.

You can reach the assigned attendant group by dialing the feature access code for Attendant Calls (usually 0). If an attendant phone is available but does not answer within a set time, the call will move to the next available attendant phone. If all members of the attendant group are busy for a specified time, the call can be forwarded to other extensions or another hunt group. The system allows up to 20 extensions to be included in an attendant group.

Hardware Requirements

•N/A

Related Programming

• FF5-0-01: Attendant Hunt Pilot Number

• FF5-0-02: Day 1 Attendant Hunting

• FF5-0-03: Day 2 Attendant Hunting

• FF5-0-03: Night Attendant Hunt

• FF2: Ring Type

Considerations

• The System allows one attendant group for each system mode (Day 1, Day 2, and Night).

• An attendant group can contain both real extensions and virtual extensions. If virtual, several phones can be made to ring at the same time.

• Attendant groups can use only Pilot Terminal Hunt Group or Pilot Distributed Hunt Group. For more information, see “Hunting Groups” on page 3-34.

3-4 DBS 576 (USA) issued September 2001 576-50-700

Section 700 - Operation Chapter 3. System Features

• The pilot number for an attendant group is flexible (i.e., any extension number can be designated as the pilot [not a real extension]).

• If a member of the attendant group has Do-Not-Disturb (DND) or Call Forwarding - All set, that phone is temporarily removed from the attendant group.

• If a member of the attendant group has Call Forwarding - Busy set and the extension is busy, the call goes to the next phone in the attendant group.

• If all members are busy for the duration of the busy queuing timer, the call can be forwarded to another hunt group or another extension.

• Attendant groups support the following call types:

• Direct Inward Dialing (DID) / Dialed Number Identification Service (DNIS) / Direct Dial Inward (DDI)

• Direct Inward System Access (DISA)

• Extension calls

• Private network attendant calls

• Call reversion

• Call forwarded to Attendant Hunt Group

Automatic Call Distributor

Description

The System provides an optional Automatic Call Distributor (ACD) for efficient presentation, handling, and management of incoming calls to one or more groups of specialized users.

This optional Built-in ACD is contained on a single circuit card that is installed in the System. This “built-in” capability eliminates the need for custom wiring and other installation.

Each specialized user is known as an ACD agent. Each agent position is equipped with a large display telephone (VB-44225) that provides Liquid Crystal Display (LCD) messages to assist the agent in handling calls.

The Built-in ACD provides:

• Up to 3 agent groups (ACD Version 3.0 and higher)

• Up to 2 agent groups (ACD Version below 3.0)

• Up to 32 agent IDs per group

• Up to 64 agent IDs per system (ACD Version 2.0 and higher)

• Up to 32 agents

• Up to 6 supervisor IDs per system (ACD Version 3.0 and higher)

• Up to 2 supervisor IDs per system (ACD Version below 3.0)

• Up to 4 voice ports per group

• Up to 4 voice ports per system

• 1 Music-On-Hold (MOH) source (Main System MOH source)

• 1 Management Information System (MIS) Monitor Port (RS-232C)

• Abandoned Call Report counter available with MIS reports (This is not the same as the Abandoned Call Timer added to the Station Message Detail Recorder [SMDR] reports.)

• 2-week memory for MIS reports

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• Up to 6 recorded messages (flexible length, max. 96 sec. per system) (ACD Version 3.0 and higher)

• In Version 3.0 and higher, the Silent Monitor feature has been added. This feature allows an ACD supervisor to monitor a call between an ACD agent and a caller without the knowledge of either party. For more information, see “Silent Monitor” on page 5-76, Section 400 Programming, and Section 520 - Built-In ACD Reference Manual.

• In addition to MOH, ACD Version 3.0 provides up to eight analog extension ports that can be connected to a recorded announcement device. See Section 520 - Built-In ACD Reference Manual.

• Up to 6 recorded messages (max. 14 sec. per message) (ACD Version below 3.0)

• Zip Tone which automatically answers calls when an agent is using the Headset mode (CPC Version 2.5 and higher)

• Wrap Mode which allows an agent to complete any paperwork before becoming available to take another call. (CPC Version 2.5 and higher)

Hardware Requirements

• See Section 520 - Built-In ACD Reference Manual.

Related Programming

• See Section 520 - Built-In ACD Reference Manual.

Considerations

• For more information, see Section 520 - Built-In ACD Reference Manual.

Automatic Route Selection

Description

When Automatic Route Selection (ARS) is enabled, the system follows a preselected route for calls. Usually the selected routing is the least cost route.

ARS works in conjunction with Toll Restriction Service (TRS). Calls can be denied based on the programmed TRS level for the originating party. (For more information, see “Ringing Modes” on page 3-51.)

• Three levels of ARS checking are available based on the dialed number following the ARS access code:

• Direct Route Selection: The simplest form of ARS routing that upon ARS entry

(enter 9) directly selects the trunk group and any dialed number modification.

• Route List Selection: A more complex routing that includes up to 5 alternative

levels of route selection and includes TRS level checking.

• Time List Selection: The most complex routing that determines the appropriate

route list based upon the day and time.

• Forced ARS is available on an Extension Class of Service (COS) basis.

• A special day list provides tailored ARS routing for up to 20 holidays, vacation days, etc.

• Automatic modification of dialed numbers is available. This includes deleting up to 24 prefix digits and adding up to a 10-digit prefix and a 10-digit suffix. The modification of dialed numbers can include pauses, Dual Tone Multifrequency (DTMF) conversion, itemized code

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(extension number) and an authorization code. (Itemized code and authorization are not used in some areas.)

• Up to 8 authorization codes are available.

• For more information on ARS/TRS, see “ARS and TRS Operation” on page -1.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Automatic Trunk to Trunk Transfer

Description

The System can be set to automatically transfer trunk calls out to another trunk without requiring the call to be answered internally. This transfer may be either trunk based or extension based (i.e., call forward outside).

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Background Music/MOH Separation

Description

Separate inputs are provided for Background Music (BGM) and Music-on-Hold (MOH). This allows one music or sound source to be used for background music and another music or sound source to be used for music on hold.

A typical advantage of this is playing a pre-recorded promotional tape to held parties (since many may be customers) while providing a selected background music for use in the office.

Note:

CPC-HS has only one input that is used for both BGM and MOH.

Hardware Requirements

• Background music requires an SCC card (VB-44181).

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• Both Background Music and Music on Hold (if using external MOH) require a sound source.

Related Programming

•N/A

Considerations

•N/A

Battery Backup

Description

When backup batteries are installed, the System will continue to operate in the event of a power failure. If using Battery Backup, backup batteries must be installed in each cabinet.

A fully loaded System will operate at least 30 minutes on backup batteries for the DBS 576..

Hardware Requirements

• DBS 576: Back-up battery unit (VB-44025)

Related Programming

•N/A

Considerations

• Any device connected to the System but that does not derive its power from the System must have a backup power source to operate. These devices include any System Message Detail Recording (SMDR) printer (or recorder), fax machine, answering machine, modem, cordless telephone, etc.

Building Block Expansion Capability

Description

The System is designed to support easy expansion. Each cabinet in the System supports 96 ports (12 flexible slots) as well as 2 option slots. Up to 6 cabinets may be installed in the System for a total of 576 ports.

Up to 2 expansion cabinets may be connected to a base cabinet. When a fourth cabinet is required, another base cabinet is installed. Up to 2 expansion cabinets may be connected to the second base cabinet.

This building block approach allows you to easily add equipment when needed without a major interruption in service or a major delay.

Hardware Requirements

•N/A

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Related Programming

•N/A

Considerations

• In addition to the additional cabinets and related cabinet hardware/cabling required for expansion, when the System is expanded the CPC card and/or TSW cards may need to be upgraded as well. The CPC-96 supports up to 96 ports. The CPC-288 supports up to 288 ports and should be combined with time switch card TSW288. The CPC-576 supports up to 576 ports and should be combined with time switch card TSW576.

Built-In Voice Mail Unit

Description

The System supports the Built-in Voice Mail Unit. This unit assists in providing reliable, effective communications. This is a simple device that includes an automated attendant function and can be used to record conversations (where permitted).

The Built-in Voice Mail Unit is easy to install. It is installed in a cabinet card slot and no cabling is required.

Some of the major features include:

• Automated attendant

• Automatic recording for incoming and outgoing calls

• One-touch mail box transfer

• Mail box status display (Key LED on digital telephone)

• Mail box grouping

• 2-way recording

• Outside notification

• Date/time stamp

• Integrated Liquid Crystal Display (LCD) control (with large LCD telephone)

• Message light control

• Up to 254 mail boxes

• Up to 40 hours of message storage time

• Up to 8 voice ports

For more information, see the System Built-In Voice Mail With Two-Way Recording Reference Manual.

Hardware Requirements

•N/A

Related Programming

• FF7: Built-In Voice Mail

Considerations

•N/A

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Call Progress Tones

Description

The System supplies a full array of call progress tones. These tones provide audible indications of the status of calls and include dial tone, busy tone, ringback tone, error tone, confirmation tone, and splash tone. The complete specification for these tones may be found in Section 300 - Installation.

In addition to call progress tones, Direct Station Select (DSS) LEDs and the display provide additional indication of the status of calls.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Caller ID

Description

A properly equipped system supports Caller ID, a service offered by the network telephone service provider. The CO sends calling number information to the system after the first ring. Users with display telephones can see Caller ID information as incoming calls ring at their extension. They can also access previous calls via the Caller ID Call Log feature. The Caller ID number is recorded in SMDR.

With Version 5.0, the caller name (if available) can be displayed for a calls received from an ISDN PRI line (ISDN / PRI NI II standard only).

Hardware Requirements

• Loop-start trunk card (8) (VB-44510) with Caller ID circuit card (8) (VB-44513), Loop-start trunk card (4) (VB-44514) with Caller ID circuit card (4) (VB-44515), ISDN (PRI = VB-44540, BRI = VB-44530).

Related Programming

• FF2-0: Caller ID

• FF2-0: Caller ID Ring Control

• FF3-0: Call Duration Display

• FF1-0-01: Alpha Tagging (Name/No. Display)

Considerations

• ISDN (PRI/BRI - T Point) can get calling party information.

• Caller ID service must be ordered from the local telephone operating company or the interexchange carrier.

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• Caller ID data is usually sent between the first and the second rings of the incoming trunk call. The trunk may be programmed to immediately ring at the station or wait until after the Caller ID digits are received before ringing at the station. If the trunk is programmed to ring immediately, the Caller ID digits will not display until after they are received and processed.

• Caller ID numbers may be denied from being sent for some callers (private). Some long distance carriers may not provide Caller ID data (out of area).

• Prior to Version 3.0, Caller ID supported only the number format. Version 3.0 and higher supports selection of the number or

• In Version 3.0, Caller ID displays the highest ringing priority call (call queued to ring at the target extension immediately after the present call terminates).

name.

Caller ID Alpha Tagging

Description

If the received Caller ID phone number matches any number in the System Speed Dials (SSD000SSD199), then the associated System Speed Dial name can be displayed as the Caller ID information. Alternatively, the DID name may be displayed instead.

In Version 3.0 and higher, Caller ID information will be shown on the second when an incoming call rings a display phone with a conversation already in progress. Second incoming calls include extension Camp-on, extension Call Wait, queued DIL, both Appearance and non-Appearance calls (CO, MCO, virtual or DN, recall, BLF).

line of the LCD display

Hardware Requirements

• ISDN (PRI = VB-44540, BRI = VB-44530)

Related Programming

• FF1-0-01: System (Alpha Tagging)

Considerations

• The system may be set to display Caller ID in one of two priorities as follows:

Priority Choice 1

• CID name (future feature)

• Alpha tagging if matched

• DID name

Priority Choice 2

• DID name

• CID name (future feature)

• Alpha tagging if matched

• Currently Caller ID only supports the single format (number only). Multiple format (number and name) is not currently available but is planned as a future feature.

• Caller ID Call Logging only shows the CID number.

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Centrex/PBX Compatibility

Description

Centrex/PBX Compatibility allows the System to be connected behind centrex or PBX lines.

The System supports up to 6 access codes for dialing centrex or a PBX. These access codes allow the System, System Message Detail Recording (SMDR) output to exclude the number dialed to reach a centrex or PBX line.

When connected behind a PBX or Centrex, Toll Restriction Service (TRS) can be used to restrict calls.

The System also supports transmission of a flash signal over the centrex or PBX link.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Class of Service

Description

A Class of Service (COS) allows or restricts access to a group of features or functions. For instance, an Extension COS may allow Call Forwarding features. In the System, both extensions and trunks use classes of service.

The System supports the following COSs for trunks and extensions:

• COS - Trunk/Tie

• COS - Ext/Ext Restriction

• COS - Extension Feature

• COS - Trunk to Trunk Restriction

Class of Service - Trunk/Tie

Tie/Trunk COS allows or restricts access to various features. Each trunk is assigned to one of 16 trunk classes of service (00-15).

The following table shows the features that can be enabled/disabled for each trunk COS.

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Table 3-1. Trunk COS

Number Feature

1 Intercom Ringing Tone (CO or intercom ring tone) 2 Dial Tone to Tie Lines (Enable/Disable) 3 Forced Recover on Fast-Busy Tone (Send fast busy or disconnect line) 4 DID/DDI Dialed Number Conversion Table (DID/DNIS Table A or B) 5 Paging on DISA/Tie-Line Call (Allow/Restrict) 6 DISA Security Code Verification 7 Network Flash Forwarding (Version 2.0 or higher) 8 Network Flash Receive (Version 2.0 or higher)

9 Brokers Hold for Network Calls (Version 2.0 or higher) 10 Priority Message-Waiting Set/Cancel (Version 2.0 or higher) 11 Network-to-Network Transfer (Version 2.0 or higher) 12 Camp-On for Tie-Lines (Version 2.0 or higher) 13 T1 Trunk Ring Back Service Tone (Version 3.5 or higher)

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Class of Service - Ext/Ext Restriction

Ext/Ext Restriction COS allows or restricts calls placed to other extensions based upon the Extension COS. Each Extension COS is programmed to either originate or not originate calls to another Extension COS.

Hardware Requirements

•N/A

Related Programming

• FF1-0-03: Class of Service - Extension

• FF1-0-10: Ext - Ext Restriction

• FF2: Extension COS Assignment

Considerations

•N/A

Class of Service - Extension Feature

Extension COS allows or restricts access to certain extension features. (The extension features are described later in this manual.) Each extension is assigned to one of 16 classes of service (00-15).

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The following table shows the features that can be enabled/disabled for each Extension COS.

Table 3-2. Extension COS

Class of Service Features

Number Feature

Intercom Call Type (Tone/Voice)

Onhook Transfer at Ringback (Allow/Restrict)

Onhook Transfer at Talk (Allow/Restrict)

On-Hook Transfer at Camp-On (Allow/Restrict)

Exclusive Hold for Non-Appearing CO (System/Exclusive)

Exclusive Hold on SLTs (System/Exclusive)

Brokers Hold on SLTs (3-Party Conference/Brokers)

Hookflash During Talk on SLTs (Allow/Restrict)

SSD Assignment (Allow/Restrict)

SSD Assignment to MCO Tenant Groups (Allow/Restrict)

SSD Dialing (Allow/Restrict)

Intercom Redialing (Allow/Restrict)

Direct Trunk Access (Allow/Restrict)

MCO Incoming Call Answer (Allow/Restrict)

Paging (Allow/Restrict)

Auto Repeat Dial (Allow/Restrict)

DND Set/Clear (Allow/Restrict)

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DND Set/Clear (Other) (Allow/Restrict)

Call Forward/All Calls (Allow/Restrict)

Call Forward/No Answer (Allow/Restrict)

Call Forward-Busy (Allow/Restrict)

Call Forward (Other) (Allow/Restrict)

User Maintenance Log-in (Allow/Restrict)

Priority Message Waiting Send (VM) (Allow/Restrict)

Message Waiting Send (Allow/Restrict)

System Mode Switch (Allow/Restrict)

Busy Override Send (Allow/Restrict)

Manual Camp-On Send (Allow/Restrict)

Manual Camp-On Receive (Allow/Restrict)

Callback Request Send (Allow/Restrict)

Callback Request Receive (Allow/Restrict)

Section 700 - Operation Chapter 3. System Features

Class of Service Features

Trunk Queuing (Allow/Restrict)

Manual DND Override Send (Allow/Restrict)

Forced DND Override (Allow/Restrict)

8-Party Conference (Allow/Restrict)

Voice Call Send (Allow/Restrict)

Voice Call Receive (Allow/Restrict)

Dial Tone Stop (Allow/Restrict)

Dial Tone Pre-Pause Check (Check/No check)

Long Talk Alarm for Outgoing CO Calls (Enable/Disable)

Recall Timer Apply (Recall to Extension/Recall to Attendant)

Forced ARS (Not Forced/Forced)

API Event Reporting (No/Yes)

Call Forward/Outside (Allow/Deny)

Onhook Trunk-to-Trunk Transfer (Allow/Deny)

Station Call Park Answer (Allow/Deny)

Station Call Park Transfer (Allow/Deny)

OHVA (Allow/Deny)

52-54

OHVA Answer (Allow/Deny)

Call-Waiting Answer at HOLD

On-Hook Park

Not Used

Station Lockout (Own)

Station Lockout (Other)

Absence Message Set

UNA Pickup

Intercom Ring Tone at CO (Version 2.0 or higher)

BGM Access

CFD Setting For a PDN By Pressing the NPDN

Busy Override

Silent Monitor Initiate

Silent Monitor Receive

Transfer Recall

Hardware Requirements

•N/A

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Related Programming

• FF2: Trunk COS

• FF3: Extension COS Assignments

Considerations

•N/A

Class of Service - T1 Trunk Ring Back Service Tone

With Version 3.5 and higher, the system can be programmed to send a simulated ring back tone to T1 trunks when the CO does not provide a ring back tone.

Hardware Requirements

•N/A

Related Programming

• FF1-0-04: Trunk COS

Considerations

• Supports Ground Start/Loop Start Trunks

Class of Service - Trunk to Trunk Restriction

Trunk to Trunk COS allows or restricts call transfers from one trunk to another trunk based on the originating and receiving trunk COS.

Hardware Requirements

•N/A

Related Programming

• FF1-0-04: Class of Service Trunk/Tie

• FF1-0-11: Trunk-Trunk Restriction

Considerations

•N/A

Class of Service - Extension (Station) Timers

Prior to CPC Version 2.0, timers related to certain extension functions such as the Hold Recall Timer were only available on a system-wide basis. Beginning with CPC Version 2.0 these extension functions may continue to use the same system-wide timers or a newly added Station Timer Class settings. Up to eight Station Timer Classes may be specified. Then an extension may be assigned a Station Timer Class.

The following table shows the extension timers that may be assigned on a class basis.

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Table 3-3. Station Timer Class

Number Station Timer

1 Hold Recall Timer (KTEL) 2 Hold Recall Timer (SLT) 3 Transfer Recall Timer (KTEL and SLT) 4 Hold/Transfer Recall Ringing Timer 5 Call Park Recall Timer 6 Call Forward No Answer Timer (Day 1) 7 Call Forward No Answer Timer (Day 2) 8 Call Forward No Answer Timer (Night) 9 Floating Hold Recall Timer

Hardware Requirements

•N/A

Related Programming

• FF1-1-05: Station Timer Class Definitions

• FF3-0 (Extensions): Station Timer Class Assignments

Considerations

•N/A

CO Ringing Types

Description

Several types of CO ringing are available for the System including the following:

• Direct Inward Dialing (DID) Ringing

• Direct In Line (DIL) Ringing

• Direct Inward System Access (DISA) Ringing

• Multiple Ringing

These ringing types may be used in any combination in the System.

DID Ringing

DID Ringing allows calls on a common CO to be directed to ring to a specific extension or group of extensions, etc. based upon the final digits dialed. These final digits are received from the DID trunk and compared to a DID Table that determines where the calls should ring. Depending on the assignments in the DID Table, names or trunk numbers are displayed. (Names can be up to 10 digits long.)

DID Ringing can be very useful by sending calls directly to a specific extension, hunt group, etc. based upon the number dialed. Since a relatively small number of trunks handle the DID calls, this can be more cost efficient than DIL trunks or attendant group answering and transfer. (DID may send

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a call to a group using the Virtual Extension feature.) DID Busy/Delayed Ringing is also available with DID Ringing. (See “DID Day/Night Busy/Delayed Ringing” on page 3-52.)

For more information on DID CO Trunk Interface, see “CO Trunk Interface - DID” on page 3-21.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

• Caller ID takes priority over the DID name assignment.

• Only one of the two DID tables may have name assignments.

• If the DID/DIL destination is a Directory Number (DN), the call goes to an extension that has a destination key even if the Primary Directory Number extension is busy or does not answer.

• If the DID/DIL destination is an UNA extension, the UNA will ring depending on DID number tenant group/ DIL incoming CO tenant group.

DIL Ringing

DIL Ringing allows calls on a specific CO line to be directed to ring a specific extension, System Speed Dial (SSD) number (for redirecting calls out), and hunting group.

This can be very useful when a trunk is dedicated to a specific person or purpose. However, this can be a more expensive use of the line since it has a more limited use.

Prior to Version 3.0, it was impossible to distinguish between Private Line incoming calls and Directory Number incoming calls. Version 3.0 and higher allows the person receiving the call to easily distinguish between these types of incoming calls.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

• If the DID/DIL destination is a Directory Number (DN), the call goes to an extension that has a destination key even if the Primary Directory Number extension is busy or does not answer.

• If the DID/DIL destination is an UNA extension, the UNA will ring depending on DID number tenant group/ DIL incoming CO tenant group.

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DIL Delayed Incoming Ring Enhancement

Prior to Version 3.0, a DIL call that was not answered by the Immediate Ringing extension was simultaneously passed to all other extensions in the MCO if Delayed Ringing was set. Beginning with Version 3.0, an incoming DIL call that is not answered can be passed to a single Delayed Ring destination or to all extensions with an MCO key that includes the incoming trunk. If the Delayed Ringing extension is not answered, the call is forwarded the extension’s preprogrammed location (e.g., Voice Mail, Call Forwarding, etc.) For example:

DIL Immediate

(DIL Destination = 300)

Both Versions Version 2.6 Version 3.0

FF2-0-BSSC-031 (DIL Dest. = 300)

1. Call rings on Ext. 300 only

Note:

The program settings in the previous figure can also be used for the following Delayed

Ringing extension destinations:

DIL Delayed

(DIL Delayed Destination = 301)

FF2-0-BSSC-0441 (DIL Dest. = 300)

1. Call rings on Ext. 300

2. Call rolls over to Ext. 301, 302 and 303 simultaneously because they have an MCO key that includes the trunk.

FF2-0-BSSC-041 (DIL Dest. = 300)

1. Call rings on Ext. 300

2. System can be programmed to ring Ext. 301 only, or to ring all three extensions.

- Speed Dial

- Hunt Group Number

- Attendant Group Number

- ERA Number

Hardware Requirements

•N/A

Related Programming

• FF2-0-BSSC-03 (Ring Assignment)

• FF2-0-BSSC-04 (Delayed Ring Assignment)

• FF1-0-02-0027 (DIL Delayed Ringing Pattern)

Considerations

•N/A

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DISA Ringing

DISA Ringing (which is related to the DISA feature) allows a CO trunk specified as a DISA CO trunk to ring and give off-site users dial-in access to the System. Once the DISA trunk is accessed, the user receives dial tone and may dial an extension.

For more information on DISA, see “Direct Inward System Access” on page 3-28.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Multiple Ringing

Description

Multiple Ringing allows CO calls into the System to be directed to ring multiple extensions in the System. This can be very useful when anyone in a group may answer a call. This can also be very useful at night when only a selected number of people are available to handle calls.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

CO Trunk Interface

Description

The System supports several types of CO Trunk Interfaces including the following:

• Direct Inward Dialing (DID)

• Integrated Services Digital Network (ISDN) - Basic Rate Interface (BRI)

• ISDN - Primary Rate Interface (PRI)

• Loop Start and Ground Start

Each trunk type supports various features such as Delayed Ringing, Night Ringing, etc.

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Section 700 - Operation Chapter 3. System Features

CO Trunk Interface - DID

The DID feature allows an extension to have a dedicated direct number. The dedicated number allows calls to be made directly to the extension, without the caller going through the attendant.

The DID number may have from 1 to 4 digits (typically 4).

Each DID Trunk Interface card (VB-44520) supports up to 8 DID trunks.

Hardware Requirements

• The -48V power supply is required.

Related Programming

•N/A

Considerations

• The DID Trunk card supports 1 to 4-digit dial-pulse (10 pps) or Dual Tone Multifrequency (DTMF) signaling.

• DID numbers must be between 0 and 9999.

CO Trunk Interface - Ground Start

Ground start trunks are supported in the System with the VB-44511 Loop Start/Ground Start trunk interface. Each card supplies 8 circuits that can be individually configured for either loop start or ground start operation.

Ground start trunks are useful in preventing call collision.

Hardware Requirements

• When ground start trunks are used, the -48V power supply is required.

Related Programming

•N/A

Considerations

•N/A

CO Trunk Interface - ISDN BRI

The System supports ISDN BRI with the VB-44530 ISDN BRI interface unit. The VB-44530 is a TPoint ISDN-BRI that supports 2 B (bearer) channels and 1 D (data) channel (2B + D; 192kbps). This unit connects to an ISDN Data Service Unit (DSU). Point-to-point and point-to-multi operations are selectable.

The ISDN-BRI supports enblock setting and enblock setting at the sub-address.

Hardware Requirements

•N/A

Related Programming

•N/A

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Considerations

• A DSU is required (not available from Panasonic).

CO Trunk Interface - ISDN-PRI

The System supports ISDN-PRI with the VB-44540 ISDN PRI Interface unit. The VB-44540 is a T/SPoint ISDN-PRI that supports 23 B (bearer) channels and 1 D (data) channel (23B + D; 1544kbps). This unit connects to an ISDN DSU.

Up to 3 units may be installed in a cabinet if you use full channel (23B + D or 24 B). A maximum of 18 units may be utilized in a fully equipped system. When all 24 channels on a unit are utilized, 3 slot positions are required.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

CO Trunk Interface - Loop Start

The VB-44510 Loop Start interface unit supplies 8 loop start analog trunks circuits. In addition, the VB-44511 Loop Start/Ground Start interface unit may alternatively be used to connect to loop start trunks.

Hardware Requirements

• VB-44510 Loop Start Card

Related Programming

•N/A

Considerations

•N/A

Computer Telephony Integration Capability

Description

Computer Telephony Integration (CTI) coordinates communications between computers and the telephone system. This is accomplished by using a Telephony Application Programming Interface (TAPI) server to connect the DBS 576 with a Local Area Network.

LAN TAPI is designed to enhance the DBS 576’s performance by supporting both standard and custom computer telephony applications. A TAPI Service Provider (TSP) resides on a host computer running Windows NT Server/Version 4.0 or greater. Beginning with Version 3.0 and higher, CTAPI has been added to support LAN TAPI. (See LAN TAPI on p. 3-36 for additional information.)

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Hardware Requirements

•API Card

Related Programming

•N/A

Considerations

•N/A

Data Security

Description

If you are using a line for data (modem connections, etc.), Data Security makes it possible to prevent interruptions. Data Security can be implemented for either all phone use or outside line use.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Daylight Saving Time

Description

The Daylight Saving Time feature allows you to program the 576 so that it automatically adjusts the system’s internal timeclock forward or back on specific days of the year. This time change is then reflected on the phone’s display (Key Telephone only).

Depending on the day of the year, the system will set the time according to the following:

Day of the year System Action

First Sunday in April System clock adds one hour to current time at 2 a.m. Last Sunday in October System clock subtracts one hour from current time at 2 a.m.

Hardware Requirements

•N/A

Related Programming

•N/A

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Chapter 3. System Features Section 700 - Operation

Considerations

• Daylight Saving Time can only be enabled or disabled in system programming. See Section 400: Programming for more information.

Day/Night System Mode

Description

Day/Night System Mode enables you to switch the System between two Day modes and a Night mode. These modes determine incoming call handling, Toll Restriction Service (TRS) call handling, and attendant group support.

While in a Night mode (generally used at night or any time when your office is closed), incoming calls can ring at selected extensions (e.g., a night watchman’s extension or an extension connected to an answering machine). Outbound calls can be restricted to certain phones. Calls can be directed to a nighttime attendant group instead of the normal daytime attendant group.

The System provides one Night mode for night call handling. However, there are three night feature access codes (Night, Night 1, and Night 2). These three codes may be used to provide different twoway Voice Processing Unit messages (i.e., Night may select one message, Night 1 may select a different message, and Night 2 may select a third message.)

Typically, the Day mode is used for normal call processing of outside calls, TRS calls, and attendant calls. The second day mode (Day 2) may be used for alternative call handling such as during a lunch break, etc.

There are two ways to change day/night service modes:

•Manually

• Automatically

The following table lists the impact on TRS, Ringing, Attendant, and Built-in Voice Processing Unit in the various system modes:

Table 3-4. System Mode Impact on TRS, Ringing, Attendant, and Built-in Voice Processing Unit

BUILT-IN

SYSTEM

MODE

Day 1 Day TRS Mode Day 1 Ring Pattern Day 1 Attend. Group Day 1 Message

Day 2 Day TRS Mode

(Same for Day 1 and Day 2)

TRS RING ATTENDANT

Day 2 Ring Pattern Day 2 Attend. Group

Handling

VOICE PROCESSING UNIT

Day 2 Message

Night Night TRS Mode

(Same for Night 1, and 2)

3-24 DBS 576 (USA) issued September 2001 576-50-700

Night Ring Pattern (Same for Night 1, and 2)

Night Attend. Group (Same for Night 1, and 2)

Night Message

Section 700 - Operation Chapter 3. System Features

BUILT-IN

SYSTEM

MODE

TRS RING ATTENDANT

VOICE PROCESSING UNIT

Night 1 Night TRS Mode

(Same for Night 1, and 2)

Night 2 Night TRS Mode

(Same for Night 1, and 2)

Night Ring Pattern (Same for Night 1, and 2)

Night Attend. Group (Same for Night 1, and 2)

Night 1 Message

Night 2 Message

Manual Day/Night Mode

You can manually change the System mode to Day 1, Day 2, Night, Night 2, or Night 3 mode by either entering the correct dial code or by pressing the appropriately programmed FF key.

When using manual mode, the System may be configured to either use MCO tenant Day/Night modes or system-wide Day/Night mode.

Operation

To switch Day/Day 2/Night modes using Feature Access Codes (CPC Ver. prior to 2.0):

Switch Mode Procedure Indication

Toggle Day 1, Day 2, and Night Modes

1. Press the ON/OFF key. Intercom dial tone

ON/OFF LED lights

2. Enter 760.

Day 2 Mode

Night 1 Mode

3. Press the ON/OFF key ON/OFF LED goes off

If changing to Night mode, Red LED lights

If changing to Day mode, Red LED goes off

1. Press the ON/OFF key. Intercom dial tone

ON/OFF LED lights

2. Enter 761 for the Day 2 Feature code.

3. Press the ON/OFF key ON/OFF LED goes off

Green LED lights

1. Press the ON/OFF key. Intercom dial tone

ON/OFF LED lights

2. Enter 762 for the Night 1 Feature code.

3. Press the ON/OFF key ON/OFF LED goes off

Red Night LED lights

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Chapter 3. System Features Section 700 - Operation

Switch Mode Procedure Indication

Night 2 Mode

1. Press the ON/OFF key. Intercom dial tone

ON/OFF LED lights

2. Enter 763 for the Night 2 Feature code.

3. Press the ON/OFF key ON/OFF LED goes off

Red Night LED lights

To switch Day/Day 2/Night modes using Feature Access Codes (Ver. 2.0 and later):

Switch Mode Procedure Indication

Toggle Day 1, Day 2, and Night Modes

Day 2 Mode

Night 1 Mode

1. Press the ON/OFF key. Intercom dial tone

ON/OFF LED lights

2. Enter 760.

3. Press the ON/OFF key ON/OFF LED goes off

If changing to Day 2 mode, Green LED lights

If changing to Night mode, Red LED lights

If changing to Day 1 mode, LED goes off

1. Press the ON/OFF key. Intercom dial tone

ON/OFF LED lights

2. Enter 761 for the Day 2 Feature code.

3. Press the ON/OFF key ON/OFF LED goes off

Green LED lights

1. Press the ON/OFF key. Intercom dial tone

ON/OFF LED lights

2. Enter 762 for the Night 1 Feature code.

3. Press the ON/OFF key ON/OFF LED goes off

Red Night LED lights

Night 2 Mode

1. Press the ON/OFF key. Intercom dial tone

ON/OFF LED lights

2. Enter 763 for the Night 2 Feature code.

3. Press the ON/OFF key ON/OFF LED goes off

Red Night LED lights

Hardware Requirements

•N/A

Related Programming

•N/A

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Considerations

• Day and Night modes can be assigned to FF keys on a phone. You can switch between Day 1, Day 2, Night, Night 1, and Night 2 modes simply by pressing the appropriate key. The FF key lights red when the System is in the assigned mode.

• With CPC version 2.0 and later - Day 1/Day 2/Night toggle mode key can be assigned. Pressing the key toggles between modes. When in Day 1 mode, the FF key LED is not lit. When in Day 2 mode, the LED lights green. When in Night mode, the LED lights red.

• Prior to CPC version 2.0 - Day 1/Night toggle mode key can be assigned. Pressing the key toggles between modes. When in Day mode, the FF key LED is not lit. When in Night mode, the LED lights red.

Automatic Day/Night Mode

You can set the System to automatically enter a particular Day/Night mode determined by the time of day. Each day of the month can be assigned 1 of 3 automatic system mode patterns. Each of the patterns can be set to change modes up to 5 times per day.

Up to 20 special days can be programmed with up to 5 automatic mode changes for the day.

An Exception Day period is available for overriding the automatic mode for extended periods of time. For instance, if an office is shut down for the week of July 4th, the System can be programmed to not operate in the automatic mode for those days. The System will stay in the same mode for the period. The mode may be manually changed at any time.

For instance, the System can be set to automatically enter Day 1 mode at 8:00 a.m. on weekdays and enter Night mode at 5:00 p.m. on weekdays. All incoming calls, TRS and attendant group handling would change accordingly. On Saturday and Sunday, the System would stay in Night mode.

The Automatic Day/Night modes may be set in User Maintenance. See “Set Mode Schedule” on page 4-15, “Set Special Day Mode” on page 4-24, “Set Exception Day Mode” on page 4-11, and “Set Day of Week Mode” on page 4-9.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

• You can only set Automatic Day/Night modes on a system-wide basis. If tenant groups require separate Day/Night modes, you must set these modes manually.

• You can manually override Automatic Day/Night modes. (see “Manual Day/Night Mode” on page 3-25)

Digital Pad

Description

Digital pad settings allow adjustment of call levels for different call types. There are 29 pad classes in the System. For pad class, a volume adjustment is assigned for a connection to any pad class assignment. The volume adjustment is between -30dB and +30 dB.

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There are 8 extension pad classes and 16 trunk pad classes. In addition, there are pad classes for conference calls, page port, MFR, RAI Modem, and Conference Call Unit. One pad class is currently not used.

For instance, a call from an extension assigned to extension pad class 1 to a trunk assigned to trunk pad class 3 would received the volume adjustment assigned to this connection combination.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Direct Inward System Access

Description

Direct Inward System Access (DISA) gives off-site users dial-in access to the System. You access DISA from an outside location by entering a digit number assigned to a DISA trunk.

For security reasons, 16 incoming DISA ID codes/TRS class can be assigned. If a code is assigned, it must be entered as soon as the DISA trunk answers.

Operation

To make a DISA call to an extension:

Action Result

1. From an outside location, enter the DISA trunk number. DISA dial tone

2. If an incoming DISA code is assigned enter the DISA code (up to 10 digits). Otherwise, proceed to step 3.

3. Dial the extension number.

To make a DISA call to an outside number:

Action Result

1. From an outside location, enter the DISA trunk number. DISA dial tone

2. If an incoming DISA code is assigned enter the DISA code (up to 10 digits). Otherwise, proceed to step 3.

3. Enter the Trunk group number (9 or 81-84)

4. Dial the phone number.

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Hardware Requirements

•N/A

Related Programming

• FF1-0-26: DISA Incoming Code

• FF1-0-26: DISA Outgoing Codes and TRS Assignments

• FF1-0-04: Class of Service (DISA ID Check)

• FF2: Ring Type

Considerations

• Busy override cannot be used for a DISA line.

• DISA can be used to access extensions as well as outside numbers.

• Paging cannot be accessed from a DISA line.

• While dialing an extension number, the * key may be entered to cancel dialing and return to dial tone. The # key may be entered to disconnect.

Distinctive Ringing

Description

Distinctive Ringing sets CO calls to ring with a distinctive ring based on the trunk. This “ring” also identifies the call as an outside call instead of an inside call.

Beginning with CPC version 2.0, calls to a key telephone or DSLT can also be set to distinctive ringing on an extension basis.

Hardware Requirements

•N/A

Related Programming

• FF2-0: (Trunks) Ring Pattern and Frequency

• FF3-0: (Extensions) Ring Pattern and Frequency

• FF1-0-04: (System) Trunk Class of Service

Considerations

•N/A

Door Box

Description

The door box (also called door phone) allows visitors to announce their presence from the office door, etc. When the button on the door box is pressed, one or more phones ring in the System. When answered, a two way conversation is made between the door box and the answering phone.

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Chapter 3. System Features Section 700 - Operation

The answering party can operate a connected door opener (if equipped).

Operation

To answer a door box:

Action Result

1. Answer the door box. (Door box calls ring in on a dedicated FF key.)

2. Enter 3 while connected to the door box extension. Door unlocks

Two way conversation possible

Hardware Requirements

• The door box requires a Door Box Adaptor (VB-43701), Door Box (VA-43705), and Door Opener. Door openers are not sold by Panasonic; however, they can be purchased from an electronics dealer.

• Up to 2 Door Boxes can be connected to a Door Box Adaptor and utilize the same trunk.

• The Door Opener can be set to open for 15 seconds, 30 seconds, or one minute.

• While the Door Opener is functioning, a call from another Door Box on the same Door Box adaptor cannot be answered.

Related Programming

•N/A

Considerations

• The trunk connected to the Door Box Adaptor must be set to dial pulse (DP).

Door Box Sensor

The sensor is a device that detects when a circuit is opened or closed. Sensors can be used to detect events such as the opening of windows or doors. When the sensor is tripped, a tone sounds at a designated extension. Sensors are not sold by Panasonic; however, they can be purchased separately from an electronics dealer.

Hardware Requirements

• The sensor is attached to the Door Box Adaptor (VB-43701).

• Trunk lines connected to the Door Box Adaptor signal the designated extension when the sensor is tripped.

Related Programming

•N/A

Considerations

• The trunk connected to the sensor must be a dial-pulse (DP) trunk.

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Extension Interface

The System supports a full array of extension devices including the following:

• Panasonic’s proprietary key telephones

• Standard analog devices

• Dial Pulse (DP) / Dual Tone Multifrequency (DTMF) Single Line Telephone (SLT)

• Integrated Services Digital Network (ISDN) - Basic Rate Interface (BRI) S-point devices

• ISDN-Primary Rate Interface (PRI) S-point devices

Digital Key Telephones

The System supports the complete line of Panasonic proprietary 44-Series Digital Key Telephones as well as the Digital Single Line Telephone (DSLT). These models include:

• 16 Button Standard Telephone in Gray (VB-44210A-G) and Black (VB-44210A-B)

• 22 Button Standard Telephone in Gray (VB-44220A-G) and Black (VB-44220A-B)

• 22 Button Display Speakerphone in Gray (VB-44223A-G) and Black (VB-44223A-B)

• 22 Button Voice Response Compatible Display Speakerphone in Gray (VB-44224G) and Black (VB-44224B)

• 22 Button Large-display Speakerphone in Gray (VB-44225G) and Black (VB-44225B)

• 34 Button Standard Telephone in Gray (VB-44230G) and Black (VB-44230B)

• 34 Button Display Speakerphone in Gray (VB-44233G) and Black (VB-44233B)

• EM24 - 24 Button Expansion Module in Gray (VB-44310G) and Black (VB-44310B)

• DSS 72 - 72 Button DSS/BLF in Gray (VB-44320G) and Black (VB-44320B)

• DSLT (VB-41200)

In addition to the above Digital Key Telephone models, the System supports the complete line of the older Panasonic proprietary 43-series telephones.

For information on Key Telephone features and operation, see Chapter 5 of this manual. For information on the DSLT features and operation, see Chapter 6 of this manual.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Analog Device Capability

The System supports analog telephone devices. These devices include fax machines, answering machines, cordless telephones, computer modems as well as standard rotary and push button telephones. This provides full flexibility in configuring the System.

Hardware Requirements

• Analog devices must be connected to an analog port.

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Related Programming

•N/A

Considerations

•N/A

DP/DTMF SLTs

The System supports both DP (rotary dial) and DTMF (push button) analog extension types.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

• The CPC card provides 4 DTMF receivers. Traffic levels may require that one or more MFR (DTMF) circuit cards be installed. Each MFR card provides 8 DTMF decoders.

ISDN/BRI S-Point Interface

The System supports ISDN-BRI terminal devices for connection as extensions. The BRI provides 2 B (bearer) plus 1 D (data) channel support (2B +D; 192 kbps).

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

ISDN/PRI S-Point Interface

The System supports ISDN-PRI terminal devices with the ISDN/PRI S Point Interface (VB-44540). The PRI provides 23 B (bearer) plus 1 D (data) channel support (23B +D; 1544 kbps).

Either 8, 16, or 24 circuits may be enabled on the interface. Each enabled group of 8 circuits requires a slot position in the System. A fully used card uses 3 slot positions for the DBS 576.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

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Section 700 - Operation Chapter 3. System Features

Flexible Numbering Plan

Description

The System provides flexible numbering for feature access special numbers and extension numbers.

The dialing plan allows settings for digits dialed at dial tone, digits dialed at ringback tone, digits dialed at busy tone, two patterns of feature codes dialed at dial tone, two patterns of feature codes dialed at ringback tone, and two patterns of feature codes dialed at busy tone.

Feature access codes can be used when replacing another PBX system with a DBS 576 System. Rather than learning the new access codes, the System feature access codes can be changed to match the old system. As a result, telephone users are less confused by the change and the requirement for retraining is reduced. Two sets of feature access codes are available (one of the two must be assigned to the terminal).

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Free Slot

Description

Each cabinet in the DBS 576 System contains 12 free (universal) slots. These slots can be used for trunk cards, extension cards, or certain option cards.

Some circuit cards such as the Integrated Services Digital Network (ISDN) - Primary Rate Interface (PRI) card occupy more that one slot.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

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Chapter 3. System Features Section 700 - Operation

Hunting Groups

Description

Hunting allows calls to be automatically transferred among a preselected group of phones. If a phone is busy or there is no answer in a set amount of time, the call will hunt to the next phone in the hunt group.

A phone assigned to a hunt group is called a member. Up to 20 members can be assigned to a hunt group. Up to 12 hunt groups are available per cabinet.

Several methods of station hunting are available. Some methods require use of a pilot number (a fictitious extension number) while others start by a direct call to a hunt group member.

The System supports the following hunting groups:

• Pilot Terminal Hunt Group

• Pilot Distributed Hunt Group

• Switch Back Hunt Group

• Circular Hunt Group

• Next Extension/Hunt Group

Pilot Terminal Hunt Group

Pilot Terminal Hunt Group directs calls to a pilot number. The System begins with the first member and hunts through the group for the first available member to receive the call. If no member is available (extension is busy or there is no answer for a specified amount of time), the call is queued for the first member to become available. You can also set the Queuing Timer to specify how long the System will search the initial hunt group before beginning to search the next hunt group or extension.

The main advantage of this type of hunting is that the same hunting order is taken for all calls. This is useful in presenting calls to selected members first.

Pilot Distributed Hunt Group

Pilot Distributed Hunt Group directs calls to a pilot number. The System reviews who received the last call and begins hunting with the next member. If the last member in the group is reached and no member is available, the hunt continues with the first member and proceeds forward. After a complete search and no available member is found (extension is busy or there is no answer for a specified amount of time), the call is queued for the first member to become available. You can also set the Queuing Timer and specify how the long the System will search the initial hunt group before beginning to search the next hunt group or extension.

The main advantage of this type of hunting is that calls are evenly distributed throughout the group.

Switch Back Hunt Group

Switch Back Hunt Group initiates hunting in a specified group for calls made to a member extension in the group. If the called member of the hunt group is busy, the System begins hunting forward to the end of the group. If no member is available, the system hunts backward member is available (extension is busy or there is no answer for a specified amount of time), the call is queued for the first member to become available. You can also set the Queuing Timer and specify how the long the System will search the initial hunt group before beginning to search the next hunt group or extension.

from the called member. If no

The main advantage of this type of hunting is that calls can be directed to start with a selected portion of the hunting group based on the directed number. However, all members are eventually searched.

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Circular Hunt Group

Circular Hunt Group initiates hunting in a specified group for calls made to a member extension in the group. If the called member of the hunt group is busy, the System begins hunting forward to the end of the group and then moves forward (extension is busy or there is no answer for a specified amount of time), the call is queued for the first member to become available. You can also set the Queuing Timer and specify how the long the System will search the initial hunt group before beginning to search the next hunt group or extension.

from the first member of the group. If no member is available

Next Extension/Hunt Group

Next Extension/Hunt Group lets you specify which extension or hunt group to search after the Queuing Timer expires. This hunt group can be set as any type of hunt group, an attendant group, or an extension (including virtual extensions).

Hardware Requirements

•N/A

Related Programming

• FF5-1: Hunt Groups Mode

• FF5-1: Pilot Number

• FF5-1: Member

• FF5-1: Delayed Hunt Timer

• FF5-1: Queuing Timer

• FF5-1: Next Hunting

Considerations

• If a member of the hunt group has Do-Not-Disturb (DND) or Call Forwarding - All set, that phone is temporarily removed from the hunt group.

• If a member of the hunt group has Call Forwarding - Busy set and the extension is busy, the call goes to the next phone in the hunt group.

• If all members are busy for the duration of the busy queuing timer, the call can be forwarded to another hunt group or another extension.

• A hunt group can contain both real extensions and virtual extensions. If virtual, several phones can be made to ring at the same time.

• The pilot number for a hunt group is flexible (i.e., any extension number can be designated as the pilot [not a real extension]).

• Hunt groups support the following call types:

• Direct Inward Dialing (DID) / Dialed Number Identification Service (DNIS) / Direct Dial Inward (DDI)

• Direct Inward System Access (DISA)

• Extension calls

• Private network attendant calls

• Call forward incoming

• Call forwarded to Attendant Hunt Group

• For Version 3.0 and higher, a queuing wait timer allows you to queue calls in a Hunt Group for a fixed period of time. When the call has passed through the Hunt Group once, the timer is

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Chapter 3. System Features Section 700 - Operation

activated and the call is re-routed to the top of the group. The system continues to hunt for an available agent until the timer limit expires, and the call is diverted to another location.

Internal Hold Tone

Description

If a Music-on-Hold (MOH) sound source is unavailable, a periodic hold tone generated internally in the System can be provided to a caller. For more information, see “Music-on-Hold” on page 3-39.

Hardware Requirements

•N/A

Related Programming

• FF1: MOH Assignment

Considerations

•N/A

LAN TAPI

Description

LAN TAPI opens a line of communications between the DBS 576’s switching systems and a PC. This is accomplished through the use of a Telephony Server connected to a LAN. Users on PCs can use specific applications to send and receive information to and from the DBS 576 via the LAN. Using a software program called the Telephony Service Provider (TSP), call control information (TAPI commands) is translated into commands that can be interpreted by the DBS 576. This “open” communication between the PC and the telephone system allows the user to initiate and handle calls via the application running on the PC.

Figure 3-1 on page 37 illustrates the major LAN TAPI components and system connections.

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Section 700 - Operation Chapter 3. System Features

Figure 3-1. LAN TAPI system

Network Domain

Primary

Domain Controller

(PDC)

RS232

serial

connection

Office LAN (local area network)

Telephony Server

Telephone system wiring

User PC

Telephone Telephone Telephone

User PC

For example, a user at PC (1) selects the “Dial” function from the TAPI-compliant Personal Information Manager (PIM). The operating system routes this request over the LAN (2) to the main Telephony Server (3), which translates and forwards the request using Panasonic’s CT-API Protocal over a serial connection (4) to the DBS 576 (5). The DBS 576 then places the call from the user's telephone (6). The entire process is completed quickly and automatically once invoked by the user.

Hardware Requirements

• Windows NT network

• Telephony Server connected to the network

• Panasonic TSP software installed on the Telephony Server

• PC (Windows 95/98 or NT operating system)

• Supported TAPI application

Related Programming

•See Section 575 - LAN TAPI Installation

Considerations

•N/A

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MCO Tenant Group

Description

When the System is configured for tenant operation, MCO Tenant Group determines which trunks groups are used for incoming and outgoing calls.

Each MCO trunk group is assigned to an MCO tenant group for incoming calls and for outgoing calls. By default, Trunk Group 1 is assigned to MCO Tenant Group 1, Trunk Group 2 is assigned to MCO Tenant Group 2, etc. for both incoming and outgoing calls.

For outgoing calls, each tenant group has 5 auto-trunk selections available. By default the first autotrunk selection is seized by entering 9, the second by entering 81, etc.

The number of MCO tenant groups available depends on the number of ports in the system as follows:

• 96-port system: 1 to 12 MCO tenant groups

• 192-port system: 1to 24 MCO tenant groups

• 288-port system: 1 to 36 MCO tenant groups

• 384-port system: 1 to 48 MCO tenant groups

• 480-port system: 1 to 60 MCO tenant groups

• 576-port system: 1 To 72 MCO tenant groups

Hardware Requirements

•N/A

Related Programming

• FF1-3: MCO Incoming/Outgoing

• FF5-2: MCO Outgoing Trunk Assignments

• FF5-3: MCO Incoming Trunk Assignments

• FF2: Trunk Tenant Group Assignments

• FF3: Extension Tenant Group Assignments

Considerations

• When you first assign a trunk to a Trunk Tenant Group from the initial setting of (0), the system automatically assigns the trunks as a member of the same number MCO Trunk Group (FF5-2 and FF5-3). For instance, if Trunk 10 is assigned as a member of Trunk Tenant Group 1, then Trunk 10 is automatically assigned as a member of MCO Outbound Trunk Group 1 and MCO Inbound Trunk Group 1. These assignments can be manually changed if desired.

Memory Backup

Description

Data stored in the CPC card can be copied to another CPC card in the OP2 card slot for the first cabinet. This is particularly useful when performed after completion of initial system setup (as a recovery measure) or before major changes are made to system configuration. This backup CPC can then be used to immediately restore system operation.

This feature is a maintenance feature to be performed by the System certified dealer only.

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Hardware Requirements

• A second CPC card that matches the type installed must be used to copy the memory.

Related Programming

•N/A

Considerations

•N/A

Music-on-Hold

Description

The System can provide Music-on-Hold (MOH) to parties on hold (either CO line, extension, or network party). The MOH feature can also be used to play announcements or advertisements if desired.

Hardware Requirements

• The music source must be purchased separately. It is not provided with the System.

Related Programming

•N/A

Considerations

•

Important:

ers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH feature. Panasonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.

A license may be required from the American Society of Compos-

Name Assignments

Description

Names may be assigned to the following:

• Extensions

• Trunks

• Direct Inward Dials (DIDs)

• Personal Speed Dials (PSDs)

• Systems Speed Dials (SSDs)

Trunks names and DID names must be assigned in dealer programming mode. Extension names and Speed Dial names may be assigned from a display telephone.

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This feature does not require the use of a DSS/72 console or entering the programming mode.

Extension Name Assignments

Extension names can be up to 10 characters in length. (Assignment of extension names must be allowed in the Extension Class of Service [COS].)

Operation

To set extension names using a large-display or small-display phone:

Action Result

1. Lift the handset or press the ON/OFF key. Intercom dial tone

2. Press the PROG key.

3. Press the * key.

4. Enter 2 for the Extension Name Assignment mode. EXT NO.=>

EXT NAME

5. Enter the extension number.

displays

6. Press the HOLD key. XXX

A B C D E F XXX

XXX = extension number)

7. Press the FLASH key to clear the existing data.

A B C D E F XXX

XXX = extension number)

8. Enter the extension name:

• If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 3-41.)

• If using a small-display phone press the appropriate one-touch key. (See Example 2 on page 3-42.)

9. Use the bottom row of FF keys to select a single letter.

• See “Example 1. Large-Display Phone” on page 3-41.

• See “Example 2. Small-Display Phone” on page 3-42.

Notes:

• Press the * key to erase a single entry.

• Press the # key to enter a space.

10. Repeat steps 7-8 as many times as necessary to enter the desired extension name.

Note: Press the FLASH key to clear the entire entry.

displays (where

11. Press the HOLD key when finished. Next extension number displays

12. To enter another extension name, press the CONF key and

repeat steps 5-11.

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EXT NO.=>

EXT NAME displays

Section 700 - Operation Chapter 3. System Features

Example 1. Large-Display Phone

To enter D:

a. Press the first soft key on the top left.

b. Press the fourth FF key from the left on the bottom row.

To enter o:

a. Press the third soft key from the top right.

b. Press the third FF key from the left on the bottom row.

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Chapter 3. System Features Section 700 - Operation

Example 2. Small-Display Phone

Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.)

a b c d e f g h i j k l m n o p q r s t u v w x y z : & / sp

G H I J K L M N O P Q R S T U V W XA B C D E F Y Z . , ’ -

To enter D:

a. Press the first one-touch key from the left on the bottom row.

b. Press the fourth FF key from the left on the bottom row.

MODE

To enter o :

a. Press the third one-touch key from the left on the top row.

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Section 700 - Operation Chapter 3. System Features

b. Press the third FF key from the left on the bottom row.

ENDMODE

PROG

CONF

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

• Extension names can be up to 10 characters in length.

• The ability to make extension name assignments is allowed/restricted to anyone with a COS that allows access to User Maintenance features. (See Chapter 4 “User Maintenance” of this document.)

Speed Dial Name Assignments

You can assign names to PSD numbers from a display telephone without entering the programming mode. If allowed in the Extension COS, you can also assign names to SSD numbers.

Operation

PSD Names:

To set PSD names using a large-display or small-display phone:

Action Result

1. Lift the handset or press the ON/OFF key.

2. Press the PROG key.

3. Press the * key.

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Action Result

4. Enter 0 for the PSD Name Assignment mode. A B C D E F P80 displays (where P80 =

PSD bin 80)

5. Press the up or down arrow key to display the desired PSD bin number.

6. Enter the extension name:

• If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 3-41.)

• If using a small-display phone press the appropriate one-touch key. (See Example 2 on page 3-42.)

Note: Press the FLASH key to clear any existing data

7. Use the bottom row of FF keys to select a single letter.

• See “Example 1. Large-display phone” on page 3-41.

• See “Example 2. Small-display phone” on page 3-42.

Notes:

• Press the * key to erase a single entry.

• Press the # key to enter a space.

8. Repeat steps 6-7 as many times as necessary to enter the desired PSD name.

Note: Press the FLASH key to clear the entire entry.

A B C D E F PXX displays (where PXX = desired PSD bin number)

9. Press the HOLD key when finished. Next PSD bin number displays

10. To enter another speed dial name repeat steps 5-9.

SSD Names:

To set SSD names using a large-display or small-display phone:

Action Result

1. Lift the handset or press the ON/OFF key.

2. Press the PROG key.

3. Press the * key.

4. Enter 1 for the SSD Name Assignment mode. SSD NO.=>

SSD NAME displays

5. Enter the speed dial bin number (00-79 or 000-799).

6. Press the HOLD key. -SSDXXX

A B C D E F XXX displays (where XXX = specified SSD bin number)

7. Press the FLASH key to clear the current data. A B C D E F XXX displays (where XXX

= specified SSD bin number)

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Action Result

8. Enter the speed dial name:

• If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 3-41.)

• If using a small-display phone press the appropriate one-touch key. (See Example 2 on page 3-42.)

9. Use the bottom row of FF keys to select a single letter.

• See “Example 1. Large-display phone” on page 3-41.

• See “Example 2. Small-display phone” on page 3-42.

Notes:

• Press the * key to erase a single entry.

• Press the # key to enter a space.

10. Repeat steps 8-9 as many times as necessary to enter the desired SSD name.

Note: Press the FLASH key to clear the entire entry.

11. Press the HOLD key when finished. Next SSD bin number displays

12. To enter another speed dial name, press the CONF key

and repeat steps 5-11.

SSD NO.=>

SSD NAME displays

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

• PSD names can contain a maximum of 7 characters. SSD names can contain a maximum of 16 characters.

• The ability to make extension name assignments is allowed/restricted to anyone with a Class of Service (COS) that allows access to User Maintenance features. (See Chapter 4 “User Maintenance” of this document.)

Network BLF

Panasonic’s Network Busy Lamp Field (BLF) Display is a PC-based application that monitors the activity (in use/on-hook/special feature set) of phone extensions across a Local Area Network (LAN) or Wide Area Network (WAN).

This allows an attendant to use his or her phone’s BLF keys to monitor the status of extensions on different networked systems, for example. Users can also view phone extension status on special browser applications on PCs anywhere in the network.

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Setting up the Network BLF Display system includes configuring a Server PC, Client PCs and Browser PCs to work with networked DBS 576/DBS 576HD systems. An API card and Network BLF-specific programming is required. For detailed installation and setup instructions, see Section 565 - Network BLF Display System Administrator Manual.

Hardware Requirements

• See Section 565 - Network BLF Display System Administrator Manual.

Related Programming

• See Section 565 - Network BLF Display System Administrator Manual.

Considerations

• See Section 565 - Network BLF Display System Administrator Manual.

Network Facilities

Description

The System supports T1 and QSIG networking facilities such as:

• Network Attendant Reversion

•Network Call Forward

• Network Call Routing

• Network Call Transfer

• Network Caller ID

• Network Camp On / Call Waiting

• Network Centralized Attendant

• Network Centralized Voice Mail

• Networking Extension Calling

• Network Flash Transfer

• Network Hold

• Network Hold Recall

•Network Paging

• Network Transfer Recall

• Tandem Calling

Feature availability depends on CPC version and system configuration/programming. For more

information on System Networking, see the System Networking Reference Manual.

For more information about QSIG, see “QSIG ISDN Lines” on page 3-51.

Network Attendant Reversion

Network Attendant Reversion enables calls to revert to the attendant in the same cabinet. Calls will not revert if the cabinet receiving the call has no attendant. Network Attendant Reversion does not work with Network Hold.

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Network Call Routing

Network Call Routing allows multiple systems that are interconnected in a network, to direct calls to a specific tie line based on the number dialed. The call does not leave the network.

Network Call Transfer

Network Call Transfer allows a call at an extension to be transferred to another extension in the network.

Network Centralized Attendant

Network Centralized Attendant allows one primary attendant group in the network to handle network attendant calls.

Related Programming

• FF6-2-07: Closed Numbering

Network Centralized Voice Mail

Network Centralized Voice Mail allows one primary voice mail system to support the network. (This feature does not apply to integrated Voice Mail or Built-In Voice Mail.)

Related Programming

• FF6-2-04: Route Table: Digit Modify Pattern No.

• FF6-2-05: Digit Modify Table - Add Ending Digits

• FF6-2-05-0005: Numbering Plan

• FF6-2-06: Authorization Code (UK Only)

• FF6-2-09-0001: Dialing Access Voice Mail System

• FF1-0-04: Trunk COS (Priority Message - Waiting Send/Cancel)

• FF8-1-05: Call-Forward ID Codes for Voice Mail

• FF8-1-06: MSG Key ID Codes (USA only)

Network Extension Calling

Network Extension Calling allows you to reach an extension on another PBX. Based on the number you dial, the System network routes the call automatically.

Network Flash Transfer

When three or more systems are networked together with one System as the tandem, Network Flash Transfer determines where a call is held when Network Hold is pressed.

Related Programming

• FF1-0-04: Trunk COS (Network Flash Forwarding)

Network Hold

Network Hold allows the user to place a call on hold by pressing a programmed line key or MCO key. When using Network Hold, you cannot establish a conference call between nodes, and only one party can place the call on hold.

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Related Programming

• FF1-0-04: Trunk COS (Broker’s Hold for Network Calls)

• FF1-1-01-0020: Network Flash Signal Timer

• FF1-2-02: FF Dial Codes: Plan A (Network Flash Send During Intercom Dial Tone)

• FF1-2-03: FF Dial Codes: Plan B (Network Flash Send During Intercom Dial Tone)

• FF4-0-BSSC-0: FF-Key Assignment (Network Flash During Talk on FF-key)

Network Paging

Network Paging allows users on one System to page on another System when the appropriate Class of Service (COS) allows.

Network Transfer Recall

Network Transfer Recall allows a call which has been transferred to another node to recall back to the transferring extension.

Tandem Connection

Tandem Connection allows calls that are received over the network tie lines to be automatically routed on to another PBX or out to the public network.

Hardware Requirements

• T1 or E&M Card

Related Programming

• FF6: ARS/TRS

Considerations

•N/A

Non-Blocking Architecture

Description

The System is totally non-blocking. All extension and outside lines are available for use at the same time.

Hardware Requirements

• The CPC-96 supports up to 96 ports. The CP-288 supports up to 288 ports and should be combined with time switch card TSW288. The CPC-576 supports up to 576 ports and should be combined with time switch card TSW576.

Related Programming

•N/A

Considerations

•N/A

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Power Failure Transfer

Description

Power Failure Transfer provides telephone service to a limited number of Single Line Telephones (SLTs) during a power failure. The SLTs are connected to the CO via a Power Failure Unit (PFU). In the event of a power failure, the power failure extensions have dial tone directly from the CO. (System features and restrictions do not apply.)

Hardware Requirements

• PFU (VB-43703)

• An SLT that will be connected to the PFU.

Related Programming

•N/A

Considerations

• Up to four SLTs can be connected to one PFU.

• For added protection against power outages, backup batteries can be installed in the System. Backup batteries provide full telephone service and system features to all System extensions for a limited amount of time. With maximum traffic, the backup batteries last up to 30 minutes in the DBS 576.

Power On Maintenance

Description

The System allows you to change most circuit cards, programming, and many other maintenance features while the System is powered on and operating. Very few operations require the System to be powered down or out of service. The System therefore continues to operate without interruption for most maintenance functions.

A limited number of items such as the replacement of some common control circuit cards requires the system to be powered down.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

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Programming Devices

Description

The dealer may program the System either by using:

• A digital key telephone equipped with display

• DBS 576 Manager.

Telephone Programming

The System can be fully programmed from an extension telephone equipped with 12 FF keys and a display. While major system configuration changes may be more easily performed using DBS 576 Manager, all programming is available via a telephone. This is especially useful for minor changes to the system configuration.

Hardware Requirements

• Digital key telephone with 12 FF keys and a display.

Related Programming

•N/A

Considerations

•N/A

DBS 576 Manager

The System can be completely configured using DBS 576 Manager. This may be done either by directly connecting to the System or by remote connection using a modem.

The System database can be uploaded and downloaded for easy storage and retrieval.

DBS 576 Manager connects to the System through the RS232C maintenance port.

Hardware Requirements

• See Section 660 - DBS 576 Manager Administrator Guide.

Related Programming

• See Section 660 - DBS 576 Manager Administrator Guide.

Considerations

•N/A

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Section 700 - Operation Chapter 3. System Features

QSIG ISDN Lines

Description

QSIG is a digital signaling protocol for private-network phone systems comprised of ISDN lines. Internationally, it is also called Private Signaling System No. 1 (PSS1).

QSIG, developed in the late 1980’s and still in the process of global standardization, provides the ability to efficiently interconnect the remote ISDN PBX sites of large organization. Panasonic DBS

576 and DBS 576HD systems can be connected over ISDN QSIG lines to create a networked system.

For more information on QSIG, see Section 570: QSIG Reference.

Hardware Requirements

•QSIG (PRI/23) card

Related Programming

• FF2-1: QSIG ISDN Lines

Considerations

•See Section 570: QSIG Reference

Ringing Modes

Description

The System supports multiple types of CO ringing including the following:

• Day 1/Day 2/Night Ringing

• Day 1/Day 2/Night Delayed Ringing

• Direct Inward Dial (DID) Day/Night Ringing

• DID Day/Night Busy/Delayed Ringing

• Busy Lamp Field (BLF) Ringing

• BLF Delayed Ringing

• Slide Ringing

• Alarm Ringing

Day 1/ Day 2/Night Ringing

When the System is in Day 1 mode, calls can be directed to ring at one or more extensions or at a hunt group per the Day 1 ringing assignments.

When the System is in Day 2 mode, calls can be directed to ring at one or more extensions or at a hunt group per the Day 2 ringing assignments.

When the system is in Night mode, call can be directed to ring at one or more extensions or at a hunt group per the Night ringing assignments.

Inbound calls can be directed to desired normal daytime locations by setting the system into a Day mode. By having a second day mode (Day 2) alternative call handling is available during day operation. For instance, during lunch, calls can be directed to an alternative position.

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Calls can be directed specific night locations when the system is set to Night mode.

For more information on Day Ringing, see “Day/Night System Mode” on page 3-24.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Day 1/ Day 2/Night Delayed Ringing

Delayed Ringing causes an incoming outside call that is unanswered at a primary extension within a certain period of time, to ring at a designated extension or extensions. Delayed ringing destinations can be set for Day 1, Day 2 and Night modes. CO Delayed Ringing is also available for hunt group pilot numbers.

Hardware Requirements

•N/A

Related Programming

• FF2: Trunk Setting (Ringing Assignments)

• FF1-1-02: CO Delayed Timer (Day 1/Day 2/Night)

Considerations

•N/A

DID Day/Night Ringing

Incoming DID calls can be set to ring at day destinations when the system is in day mode and ring at night destinations when the system is in night mode.

Hardware Requirements

•N/A

Related Programming

• FF1-4: DID Day Destination

• FF1-4: DID Night Destination

Considerations

•N/A

DID Day/Night Busy/Delayed Ringing

DID Day/Night Busy/Delayed Ringing causes an incoming DID call to a busy primary extension to ring at a designated extension or extensions. DID Busy/Delayed Ringing also causes an incoming DID call that is unanswered at a primary extension within a certain period of time, to ring at a designated extension or extensions. Separate ring destinations are available for day and night modes.

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Section 700 - Operation Chapter 3. System Features

DID Busy/Delayed Ringing is also available for hunt group pilot numbers. However, when the Queuing Timer expires, the call leaves the hunt group and is forwarded to the DID Busy/Delayed Ringing destination.

Hardware Requirements

•N/A

Related Programming

• FF1-4: DID Day Busy/Delayed Destination

• FF1-4: DID Night Busy/Delayed Destination

• FF5-0-02: Queuing Timer

Considerations

• Call Forwarding takes priority over DID Busy/Delayed Ringing

• If the call is part of a hunt group and the Queuing Timer expires, the call is forwarded to the DID Busy/Delay Ringing destination. (See “DID Day/Night Busy/Delayed Ringing” on page 3-52.)

Busy Lamp Field Ringing

Extensions that have Direct Station Select (DSS)/BLF FF keys assigned may be set to ring on those keys.

Hardware Requirements

•N/A

Related Programming

• FF4: FF Key Assignment

Considerations

• ISDN phones may not set BLF ringing.

• For more information on BLF ringing, see “Line Appearances” on page 5-58.

Busy Lamp Field Delayed Ringing

Extensions that have Direct Station Select (DSS)/BLF FF keys assigned may be set to delay ring on those keys.

Hardware Requirements

•N/A

Related Programming

• FF1-1-03-0013: BLF Delayed Ring Timer

• FF4: FF Key Assignments

Considerations

• ISDN phones may not set BLF ringing.

• For more information on BLF ringing, see “Line Appearances” on page 5-58.

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Slide Ringing

Similar to Delayed Ringing, Slide Ringing allows an alternate position to answer calls. If a call is not answered within a slide ringing time period, the call can be set to ring at another phone with that trunk key.

One possible use for Slide Ringing is in an office with a common secretary. A non-ringing FF key can be assigned for each CO trunk used by the group. If a call is not answered within the slide ringing timer, the call will ring the common secretary.

Hardware Requirements

•N/A

Related Programming

• FF11-02: Slide/Alarm Ringing Timer

• FF2: Trunk setting (Slide Ringing)

• FF4: FF Key Assignment (Direct Line Key)

Considerations

•N/A

Alarm Ringing

Alarm Ringing allows the incoming ringing tone to be changed if the call is not answered in a predetermined time. This can be very useful in alerting others to pick up unanswered calls.

Hardware Requirements

•N/A

Related Programming

• FF2: Trunk Programming (Alarm Ringing)

• FF11-02: Slide/Alarm Ringing Timer

Considerations

• If slide ringing is enabled, it will override alarm ringing.

System Speed Dial TRS Override

Description

System Speed Dial (SSD) numbers may be used to outdial calls from extensions that otherwise have outgoing call restrictions (i.e., Toll Restriction Service [TRS]).

Hardware Requirements

•N/A

Related Programming

•N/A

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Section 700 - Operation Chapter 3. System Features

Considerations

•N/A

Station Message Detail Recording

Description

Station Message Detail Recording (SMDR) provides detailed call records of outgoing calls. This

record is printed on a serial printer connected to the RS-232C port. SMDR records can also be output

to an external call accounting system.

Various types of information are reported on the SMDR record and each type of information occupies a set position in the SMDR format. Three SMDR formats are available (See Figure 2 on page 3-56.) One type of information is the “condition code” which occupies the first position in the output format. This code specifies what type of call was made or received (e.g., DISA Incoming call [S] or Closed Numbering call [W]). However, condition codes are prioritized, and the type of call determines what code is displayed.

The following tables shows the priority of condition codes for outgoing calls and incoming calls.

Table 3-5. Priority of outgoing call condition codes

Priority

Highest

2nd

3rd

4th

Lowest

For example, an outgoing call is an LCR Outgoing call (L) but it is also a transferred call. The SMDR data condition code will be T to indicate that the call was an Outgoing Transfer. (A transferred call’s condition code takes precedence over the type of call - LCR Outgoing call [L].)

Table 3-6. Priority of incoming call condition codes

Condition

Code

T or H T = Outgoing Transfer Call

H = Outgoing Hold Call

F F = Call Forward Outside Call

W W = Closed Numbering Call

L L = LCR Outgoing Call

O O = Outgoing Call

Description

Priority

Highest

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Condition

Code

h or t h = Incoming Hold

t = Incoming Transfer

Description

Chapter 3. System Features Section 700 - Operation

Priority

2nd

Condition

Code

Description

D, N, or S D = DID/DDI Incoming Call

N = Network Incoming Call S = DISA Incoming Call

Lowest

I or A I = Incoming Call

A = Abandoned Call

For example, an incoming call is a DID/DDI Incoming call (D), but it is also a transferred call. The SMDR data condition code will be t to indicate that the call was an Incoming Transfer call. (A transferred call’s condition code takes precedence over the type of call - DID/DDI Incoming call [D].)

Figure 3-2. Output data format

Format #1

T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvvv

1 2

3 4 5 6 7 8

Format #2

T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvv

82 3 4 5 6

dddddddddddd cccccccccccc MM:SS

Format #3

T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvv

1 2 3 4 5 6 7 8

dddddddddddddddd bb MM:SS

Condition Code: (I: Incoming call / D: DID.DDI incoming call / h: Hold incoming call / N: Network

13 11 12

incoming call / S:DISA incoming call / t: Transfer incoming call / A: Abandoned Call / O: Outgoing call [Non LCR] / F: Call forward outside call / H: Hold outgoing call / L: LCR outgoing call / T: Transfer outgoing call / W: Closed Numbering call)

Call Start Time (MM=01 to 12 / DD=01 to 31 / HH=00 to 23 / MM=00 to 59 / SS=00 to 59)

Call Duration Time (HH=00 to 23 / MM=00 to 59 / SS=00 to 59) Note: Only displayed when

Condition Code is I, D, N, S, or A.

CO User No. (Extension line No.: 0 to 9999 / CO line No.: C001 to C576)

CO line No. (CO line No.: 001 to 576 / When CO line is disconnected while the call is on hold: *001 to *576)

Dialed No. (24 digits max. including 0-9, *, # Cannot display Flash or Pause. If a number is hidden, * will appear instead of digits. * will stay with the call even if the call is transferred. For Format 2, an I Proceeds the digits if it is an incoming call.)

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Accounting Code (10 digits max.)/Verified Account Code (Verified Account Code table number V001 to V500)

DISA Security Code ID (DISA ID Code table number D001-D016)

Caller Data (Formats #2 and #3 only) (Format #2: Max 12 digits, Format #3: Max 16 digits)

ISDN Charge Data (Format #2 only - originator number applies to ISDN only) - Not used (Format # 2 only) Future Use

Incoming Ringing Time (Formats #2 and #3 only) (MM=00 to 59 / SS=00 to 59)

ISDN B-channel number (Format #3 only) (bb = None (space) or 01 to 30)

Carriage Return Line Feed

Related Programming

• FF2: SMDR for Outbound Calls (for Analog, E&M Tie Line, and ISDN)

• FF2: SMDR for Inbound Calls (for Analog, E&M Tie Line, and ISDN)

• FF1-006: Serial Port Receive Data

• FF1-009: SMDR Output Format

Hardware Requirements

• A printer or external call accounting system is required to receive SMDR data.

Considerations

• A call must be answered to generate SMDR data (e.g., answered by voice mail, call pickup, etc.)

• You can specify which type of SMDR data format is sent (i.e., either Format 1, 2, or 3).

• (SMDR Format #3 only) When a call is received from a non-ISDN line, the B channel entry is

blank on the SMDR.

• (SMDR Format #3 only) When a call is received from a H0(6B) / H1(24B,30B) ISDN line, the B

channel is not shown on the SMDR.

• The maximum number of characters allowed in the SMDR for a Caller ID Caller Name is 12.

T1 Line

Description

The T-1 line provides up to 24 voice channels over a four-wire circuit. The 576 can support either 8, 16, or 24 channels. When the card is set for 16 channels, it occupies two flexible card slots. When the card is set for 24 channels, it occupies three flexible card slots.

Unlike most other cards, the 576’s T-1 cards must be installed in selected flexible card slots. Up to three T-1 cards can be installed in a single cabinet, and a fully configured six-cabinet system can support up to 18 T-1 cards.

Hardware Requirements

• Digital Service Unit (DSU)

• Network Sync Card

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Related Programming

• FF2: T1-CO Lines

Considerations

• The T1 Line proivdes trunk signaling modes for Loop Start, Ground Start, and E&M.

• Also see Class of Service - T1 Trunk Ring Back Service Tone on p. 3-16 for more information on T1 Line features.

Toll Restriction Service

Description

Toll Restriction Service (TRS) allows access levels, including the prohibition of long distance calls or after-hours calls, to be assigned to specific extensions or CO lines. This minimizes non-business related calls and reduces phone bills by only allowing long distance calls over designated lines.

TRS can be used in conjunction with Automatic Route Selection (ARS).

• TRS classes are set on an extension and trunk basis. Up to 50 TRS classes can be assigned.

• Each TRS class is then assigned to a TRS level. This level is used as the basis for allowing or restricting calls.

• There are 10 TRS levels available: 0 denies all calls, 1-8 may be partially restrictive per assignments, and 9 allows all calls.

• TRS can restrict the number of digits dialed (1 to 20 digits limit or no limit).

• TRS can restrict the use of System Speed Dials (SSDs) for out dialing on a TRS class basis; either no system speed dials or limit the range of SSDs.

• TRS can restrict the use of the star (*) or pound (#) digits on a TRS class basis.

The following calling restrictions are also available:

• Forced ARS Restriction (The ARS feature controls outside calls.)

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

• The dialing restrictions included in this feature help prevent unauthorized outgoing calls. It is possible; however, to program your System to allow SSD to override TRS.

• For more information on ARS/TRS, see the ARS/TRS Reference Manual.

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Trunk Access Groups

Description

Trunks can be placed in trunk groups. When a trunk group is accessed, the System automatically selects an open trunk from the group.

Operation

To access a trunk group:

Action Result

1. Enter a trunk access code (default trunk group access codes are 9 or 81-84).

2. Dial the phone number.

Hardware Requirements

•N/A

Related Programming

• FF1-3: MCO Access

Considerations

• Trunks can only appear in one trunk group.

• If Automatic Call Routing is enabled, the MCO access code (9 by default) automatically accesses the Automatic Route Selection (ARS) features.

Virtual Port

Description

Virtual ports are not physical ports in the System. They are phantom or simulated ports used in the System to support:

• Virtual extension ringing

• Virtual floating hold

Up to 96 virtual ports may be assigned per cabinet.

Virtual Port used for Virtual Extension

You can assign an actual extension number to a virtual port. You can then assign the extension number as any actual extension (incoming call settings and types, Station Class of Service (COS), tenant group, pickup group, etc.). You can also assign the virtual port to an FF key on one or more telephones and set to ring. Any call directed to the virtual port extension number will ring the assigned telephone(s).

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Virtual extensions provide a mechanism for ringing multiple phones simultaneously. For instance, a Direct Inward Dialing (DID) entry can only be set to ring to one extension number. However, if the DID is set to ring a virtual extension and the virtual extension is assigned to ring keys on multiple extensions, the DID will ring the multiple extensions.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Virtual Port used for Floating Hold

You can assign a virtual port that is not assigned an extension number to be used for floating hold. The virtual port is assigned to an FF key. Calls can then be placed on hold on the virtual port FF key. Any extension that is assigned the same virtual port FF key can then pick up the held call.

This can be used like a system park feature.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Voice Mail

With the DBS 576, you have two primary voice mail options:

• PanaVOICE Courier (integrated and non-integrated versions, installed internally or on an external PC)

• External (a third-party application hooked up to the phone system)

PanaVOICE -- Panasonic’s Digital Voice Mail System

PanaVOICE Courier is a PC-based Voice Mail system offered by Panasonic. PanaVOICE Courier is is fully digital (connects to DBS 576 digital ports), and is available in integrated and non-integrated versions. The integrated version provides improved messaging with Message-Waiting indication, constant message count on display phones, and visual menus on Large-display phones.

You can now install PanaVOICE Courier inside the DBS 576 cabinet, using the new Integrated Feature Module (IFM) board. This board is actually a Pentium II 200 MHZ PC with a hard drive and voice processing capabilities, running Windows NT. Panasonic now pre-loads Integrated Courier Voice Mail on the IFM board, eliminating the need for an external PC and and API card.

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Section 700 - Operation Chapter 3. System Features

PanaVOICE Courier can also be installed on an external PC and connected to the DBS 576 via an API card. See your PanaVOICE documentation for further details.

Third-Party Voice Mail Support

Description

The System supports third party Voice Mail systems with features such as:

• Answer Supervision for Voice Mail

• Call Forward ID Code for Voice Mail

• Direct Inward Dial (DID)/DNIS/Direct Dial Inward (DDI) ID Code for Voice Mail

• Disconnect Signal

• High Priority Message Waiting

• Message Key ID Code

Answer Supervision for Voice Mail

Description

This feature allows the System to send an answer signal to third-party Voice Mail systems.

Without this feature a third-party Voice Mail cannot receive a signal indicating that a System extension has answered. In other words, to determine that the extension has answered, the Voice Mail system would have to wait until the extension stops receiving ringback tone. As a result, waiting for the ringback to stop often delays connection times for calls from Voice Mail to extensions. By sending an answer signal, this feature provides quicker response time between the DBS 576 and the Voice Mail system.

Hardware Requirements

•AEC Port

Related Programming

• FF1-0 23: Voice Mail Answer Supervision ID Code

• FF3-0: SLT Voice Mail Connection

• FF1-101: DTMF ON/OFF Pattern 2

Considerations

• The digits used for the answer signal code are determined by the requirements of the Voice Mail system.

• The answer code may be up to 4 characters and consist of the characters 0 - 9, *, #, and pause.

• If the called extension does not answer and is forwarded to Voice Mail, the System sends a Call Forward ID code back to the Voice Mail system.

• During transmission of the answer signal code, other DTMF digits and functions from the DBS 576 extension are ignored.

• The Voice Mail port must be assigned as a Voice Mail port connection.

• The DTMF pattern is set as pattern 2.

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Call Forward ID Code for Voice Mail

Call Forward ID Code for Voice Mail allows you to call forward to a third-party Voice Mail system. The ID Code sends the digits that are required by the Voice Mail to identify the System extension.

Operation

To set a Call Forward ID Code for Voice Mail:

Action Result

1. Go offhook or press ON/OFF key.

2. Dial the Call Forward ID Code (default = 715). Enter V.M. ID displays

3. Enter the ID code required by voice mail (see your voice mail manual). Usually this is the extension number.

4. Press the HOLD key. Stored V.M. ID displays

5. Go onhook or press ON/OFF key.

To clear the ID Code:

Action Result

1. Go offhook or press ON/OFF key.

2. Dial the Call Forward ID Code (default = 715) Enter V.M. ID displays

3. Press the HOLD key. Cleared V.M. ID displays

4. Go onhook or press ON/OFF key.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

DID/DNIS/DDI Voice Mail ID Code

DID/DNIS/DDI calls may be sent directly to voice mail through the used of the DID Voice Mail ID Code. A prefix and suffix may be specified to be sent to the voice mail as well as a chosen number of DID digits.

Either no digits (default), the last two digits of the DID, the last three digits of the DID or the entire DID number may be sent.

The prefix may be up to eight digits including 0-9, *, # and pause (REDIAL).

The suffix may be up to eight digits including 0-9, *, # and pause (REDIAL).

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Section 700 - Operation Chapter 3. System Features

Hardware Requirements

•N/A

Related Programming

• FF1-4-06: DID Number Automatic Send to VM

• FF1-4-06: VM ID Code Prefix

• FF1-4-06: VM ID Code: Suffix

Considerations

• Each pause is a fixed 1 second delay.

• If you do not assign a Voice Mail ID Code, the DID digits will be sent to voice mail.

• Only one Voice Mail ID Code is available for the system.

Disconnect Signal

Beginning with CPC Version 2.0, either busy tone or silence can be sent to a third-party voice mail system when the caller hangs up.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

• For more information on setting and retrieving message waiting, see the telephone operation sections that follow in this document.

High Priority Message Waiting

Message waiting displays and LEDs may be utilized by the Voice Mail system to indicate that a Voice Mail message has been left in your mail box. When you retrieve the message, the message waiting indications are cleared.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

• For more information on setting and retrieving message waiting, see the telephone operation sections that follow in this document.

Message Key ID Code

On a large-display phone you can use a Message key (labeled MSG) to either retrieve Voice Mail messages or respond to telephone messages. When responding to Voice Mail messages from a 3rd party Voice Mail system, the Message key needs to have an ID code set to identify the caller to the Voice Mail system. You can also use the Message key to program a Voice Mail password.

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You must program the Message key using the User Maintenance feature “Set Message Key ID Code” on page 4-14.

Operation

To retrieve a message at Voice Mail:

Action Result

1. Press the MSG key. Voice mail instructions

2. Follow the Voice Mail instructions for retrieving messages.

3. When finished retrieving messages, replace the handset or press the ON/OFF key.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Voice Mail Transfer Key

Description

The Voice Mail Transfer (VM/TRF) key allows you to transfer calls to voice mailboxes without waiting for voice mail to answer. You can assign a Voice Mail Transfer key from a phone or through system programing.

Two Voice Mail Transfer keys are available. VM Transfer Key 1 will transfer to a voice mail extension number. Voice Mail Transfer Key 2 will transfer to the voice mail pilot number.

Prior to Version 3.6, the VM/TRF key could not be used to transfer a call into Voice Mail on another networked DBS 576 or DBS 576HD system. Beginning with Version 3.6, the user can press the VM/ TRF key to send a call across a node to another networked DBS 576 or DBS 576HD system.

Operation

To assign a Voice Mail Transfer key from a phone:

Action Result

1. Lift the handset or press the ON/OFF key. Intercom dial tone

2. Press the PROG key.

3. Press the FF key to be assigned as the Voice Mail Transfer key.

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Section 700 - Operation Chapter 3. System Features

Action Result

4. Press REDIAL and 74nnnn (VM Transfer Key 1) where nnnn is the voice mail extension number

Press REDIAL and 75nnnn (VM Transfer Key 2) where nnnn is the voice mail extension number

8. Press the HOLD key.

9. Replace the handset or press the ON/OFF key.

To use a Voice Mail Transfer key:

Action Result

1. Lift the handset or press the ON/OFF key to answer the incoming call.

2. Press the VM/TRF (1 or 2) key. System places caller on hold

3. Press the DSS/BLF key, dial an extension number or select the extension from the extension directory on the large display telephone.

4. Replace the handset or press the RELEASE, ON/OFF, or PROG key.

Connected to caller

Once a call is sent to the voice mail, after the voice mail answers, the system sends the VM Transfer ID 1 or 2 + the extension number (BLF/DSS, Directory or dialed number).

Hardware RequirementsN/A

•N/A

Related Programming

• FF4 (FF Key Programming): FF Key Assignments

• FF1-0-24: Voice Mail Transfer ID Code

Considerations

• The VM/TRF key can be assigned to any key phone, DSS/72 or EM/24. The VM/TRF key cannot be assigned to a one-touch key.

• The VM/TRF key can be used to transfer intercom as well as CO calls to a voice mailbox.

• The Voice Mail Transfer ID codes are assigned in the Maintenance Programming section. Up to ten digits can be stored.

• The system responds to key operations during the transfer in the following ways:

• Pressing the FLASH key cancels the VM/TRF and returns intercom dial tone to the user. When the VM/TRF is cancelled, the incoming call is still connected but is on hold.

• If a valid key (CO key or second DSS key, for example) is pressed, the VM/TRF is cancelled and the operation invoked by the key is performed.

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• If an invalid key (REDIAL, for example) is pressed, the VM/TRF is cancelled, and the user receives busy tone.

• Once VM/TRF is pressed, the user can dial up to 10 digits before completing the transfer.

• If a user begins to perform the voice mail transfer and the extension cannot hold a call (one call is already on non-appearance hold, for example), the system will keep the call in the talk state and will not allow the voice mail transfer to be initiated.

• If the VM/TRF key stores a number other than a voice mail extension number, the system does not send DSS/BLF information or the extension number that is dialed after pressing VM/TRF.

Built-In Voice Mail with 2-Way Call Recording

The DBS 576’s Built-In Voice Mail option provides simplified Voice Mail functionality. Hardware for this option is installed inside the DBS 576 cabinet, and it is customized in system programming.

Each Built-In Voice Mail system supports up to 248 private extension mailboxes, plus another 6 for general use. Up to 16 users can simultaneously access a single Voice Mail system. A multiple-cabinet system can support up to 4 Voice Mail systems (minimum 4-cabinet configuration).

These are some of the functions of Built-In Voice Mail:

• Extensions can be automatically assigned mailboxes (the mailbox number is the same as the extension number).

• General-use mailboxes can be set up.

• Basic functions of Auto Attendant and backup call answering can be programmed.

• Messages can be “broadcast” (copied) to multiple extensions.

• Calls can be evenly distributed to different mailboxes during auto-answer mode.

• 2-way call recording can be performed. A recording can be either automatically or manually stored as a message in any mailbox.

• 1-digit intercom dialing can be used during Voice Mail service (for example, the caller wants to transfer himself to another extension after leaving a message).

• Automatic notification of a mailbox message to an outside pager or phone number can be programmed.

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Chapter 4. User Maintenance

This chapter contains detailed descriptions of the following System maintenance topics and features:

Topic Page

Introduction 4-2

About User Programming 4-2

Set Absence Messages 4-3

Set Call Forward Busy Destination Extension 4-5

Set Call Forward ID Codes for Voice Mail 4-6

Set Call Forward No Answer Destination Extension 4-7

Set Caller ID Logging Extensions 4-8

Set Day of Week Mode 4-9

Set Exception Day Mode 4-11

Set Extension Names 4-13

Set Message Key ID Code 4-14

Set Mode Schedule 4-15

Set Personal Speed Dial Names 4-17

Set Personal Speed Dial Numbers 4-22

Set Send Text Messages 4-23

Set Special Day Mode 4-24

Set System Date/Time/Day 4-31

Set System Speed Dial Index 4-32

Set System Speed Dial Names 4-34

Set System Speed Dial Numbers 4-35

Set Text Message Replies 4-37

Set Verified Account Codes 4-38

Set Walking TRS Codes 4-40

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Chapter 4. User Maintenance Section 700 - Operation

Introduction

User Maintenance provides several items that can be adjusted by the end user of the telephone system. The telephone system dealer is not required to make these changes. These items include settings for:

• Date and Time - including date, time, and day of week

• Personal Speed Dial (PSD) Assignment - including PSD number and name

• System Speed Dial (SSD) Assignment - including SSD number and name

• Extension name

• Verified Account code

• Call Forward ID code

• Message Key ID code

• Walking Toll Restriction Service (TRS) Code

• TRF of CFID

• CID Logging Ext

• Send Text Messages

• Text Message Replies

• Absence Messages

• System mode. You can set the System to handle incoming calls, outbound call routing, and built-in voice mail call messages differently depending upon whether the system is in Day mode, Day 2 mode, or Night mode. With User Maintenance, you can program the System for mode schedule, mode schedule for special day, mode schedule for exception days, and day of the month patterns.

About User Programming

User Maintenance requires a Digital Display Key Telephone assigned to a Class of Service (COS) that allows User Maintenance.

The procedures in the following sections describe the basic steps used for modifying parameters. However, there are many alternative ways to view and modify the parameters using special keys and procedures. Some of the more advanced keys include:

REDIAL (At menu level) clears an entry

(At data entry) retrieves the last entry setting

FLASH (At menu level) ignored

(At data entry) clears setting

ON/OFF Begins programming log-in or exits programming HOLD (At menu level) moves to date and time

(At data entry) saves the displayed setting and moves to the next setting

PROG Moves to the 81 User Maintenance Menu CONF Moves to the first data setting AUTO Backs out of the address menu levels Menu Ignored PREV (At menu level) moves to the previous screen

(At data entry) ignored

NEXT (At menu level) moves to the next screen

(At data entry) ignored

VOLUME (t) Scrolls through the same address level (ascending) VOLUME (s) Scrolls through the same address level (descending) FF1 Moves to Personal Speed Dial (PSD) Assignment menu FF2 Moves to System Speed Dial (SSD) Assignment menu

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Section 700 - Operation Chapter 4. User Maintenance

FF3 Moves to Extension Name menu FF4 Moves to Verified ID Code menu FF5 Moves to Call Forward ID Code menu FF6 Moves to Message Key ID Code menu FF7 Moves to System Mode menu FF8 Moves to Walking /Station Lock TRS FF9 Moves to TRF of CWRD FF10 Moves to CID Logging Ext.

Note: Once in a data entry level, you must either enter an acceptable value or restore the previous

value before proceeding. For instance, if you change an entry to an unacceptable value and then press FF1 to move to the PSD Assignment menu, you will not be able to proceed. You must first enter an acceptable value.

Operation

To enter User Maintenance mode:

Action Result

1. At a telephone with a COS that allows user login, press the ON/OFF key.

2. Press the PROG key.

3. Press the * key twice (* *).

4. Press the CONF key. 81-

User MAINT displays

Note: Your extension’s Class of Service must be properly set to allow User Maintenance access. Also, only one user may enter User Maintenance or System Programming at a time.

Set Absence Messages

Description

This menu item specifies absence messages.

Operation

To set Absence Messages using either a large-display or small-display phone:

Action Result

1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 4-3.)

2. At the 81 level, enter 12.

3. Press the HOLD key. 8112-

4. Press the HOLD key. Enter Msg # displays

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User MAINT displays

Absence Message displays

Chapter 4. User Maintenance Section 700 - Operation

Action Result

5. Enter the Message number (0-9).

6. Press the HOLD key. A B C D E F X

displays (where X = Absence Message

number)

7. Enter the Absence Message (up to 15 characters):

• If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 4-19.)

• If using a small-display phone press the appropriate one-touch key. (See Example 2 on page 4-20.)

Note: Press the FLASH key to clear any existing data.

8. Use the bottom row of FF keys to select a single letter.

• See Example 1. Large-display phone on page 4-19.

• See Example 2. Small-display phone on page 4-20.

Notes:

• Press the * key to erase a single entry.

• Press the # key to enter a space.

9. Repeat steps 7-8 as many times as necessary to enter the desired Absence Message.

Note: Press the FLASH key to clear the entire entry.

10. Press the HOLD key to store the entry. Next message number displays

11. To set additional Absence Messages, press the volume up or down key or press the HOLD key to move to the desired Absence Message.

Desired Absence Message displays

12. Repeat steps 7-11 until all Absence Messages are entered.

13. Press the AUTO key to exit the entry mode. Enter Msg # displays

14. To return to the top menu level (81), press the PROG key.

OR...

To exit the User Maintenance mode, press the ON/OFF key.

81-

User MAINT displays

OR...

ON/OFF LED goes off

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

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Section 700 - Operation Chapter 4. User Maintenance

Set Call Forward Busy Destination Extension

Description

You can assign a Call Forward Busy Destination Extension for each extension. This is typically used for forwarding calls to voice mail.

Operation

To set a Call Forward Busy Destination Extension using either a large-display or small-display phone:

Action Result

1. If not already in User Maintenance mode, enter User Main-

tenance mode. (See “To enter User Maintenance mode:” on page 4-3.)

2. At the 81 level, enter 09.

3. Press the HOLD key. 8109-

4. Enter 0.

5. Press the HOLD key. CFWD-Busy EXT # displays

6. Dial the extension number.

7. Press the HOLD key. Enter CODE displays

8. Enter the destination extension.

9. Press the HOLD key to store the entry. Next extension number displays

10. To set Call Forward Busy destinations for additional extensions, press the volume up and down key or press the HOLD key to move to the desired Extension.

11. Repeat steps 9-11 until all extension are entered.

12. Press the AUTO key to exit the entry mode.

13. To return to the top menu level (81), press the PROG key.

OR...

To exit the User Maintenance mode, press the ON/OFF key.

81-

User MAINT displays

TRF of CFWD displays

81-

User MAINT displays

OR...

ON/OFF LED goes off

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

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Chapter 4. User Maintenance Section 700 - Operation

Set Call Forward ID Codes for Voice Mail

Description

(For a description of Call Forward ID codes for Voice Mail, see “Call Forward ID Code for Voice Mail” on page 3-62.)

Voice Mail Call Forward ID codes are used by voice mail systems to identify the correct mail box for storing messages. The actual entry needed will vary by voice mail systems and configuration. Often the entry is the extension number.

Operation

To set the Call Forward ID code:

Action Result

1. If not already in User Maintenance mode, enter User Main-

tenance mode. (See “To enter User Maintenance mode:” on page 4-3.)

2. At the 81 level, enter 05.

3. Press the HOLD key. 8105-

4. Press the HOLD key. CF ID-EXT Number displays

5. Dial the extension number.

6. Press the HOLD key. CF-ID EXT XXX displays (where

7. Enter the Call Forward ID code.

Notes: The ID code may contain up to 16 digits and contain 0, 1-9, *, #, pause (REDIAL key).

To clear an entry or any existing data, press the FLASH key.

8. Press the HOLD key to store the entry. Next extension number displays

9. To set additional Call Forward ID codes, press the volume

up or down key or press the HOLD key to move to the desired extension.

10. Repeat steps 7-9 until all Call Forward ID codes are set.

81-

User MAINT displays

C.FWD ID Code displays

XXX = extension number)

Desired extension displays

11. Press the AUTO key to exit the entry mode. CF ID-EXT Number displays

12. To return to the top menu level (81), press the PROG key.

OR...

To exit the User Maintenance mode, press the ON/OFF key.

81-

User MAINT displays

OR...

ON/OFF LED goes off

Hardware Requirements

•N/A

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Section 700 - Operation Chapter 4. User Maintenance

Related Programming

•N/A

Considerations

•N/A

Set Call Forward No Answer Destination Extension

Description

You can assign a Call Forward No Answer Destination Extension for each extension. This is typically used for forwarding calls to voice mail.

Operation

To set a Call Forward Busy Destination Extension using either a large-display or small-display phone:

Action Result

1. If not already in User Maintenance mode, enter User Main-

tenance mode. (See “To enter User Maintenance mode:” on page 4-3.)

2. At the 81 level, enter 09.

3. Press the HOLD key. 8109-

4. Enter 1.

5. Press the HOLD key. CFWD-NoANS Ext displays

6. Dial the extension number.

7. Press the HOLD key. Enter CODE displays

8. Enter the destination extension.

9. Press the HOLD key to store the entry. Next extension number displays

10. To set Call Forward No Answer destinations for additional extensions, press the volume up and down key or press the HOLD key to move to the desired Extension.

11. Repeat steps 9-11 until all extension are entered.

81-

User MAINT displays

TRF of CFWD displays

12. Press the AUTO key to exit the entry mode.

13. To return to the top menu level (81), press the PROG key.

OR...

To exit the User Maintenance mode, press the ON/OFF key.

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User MAINT displays

OR...

ON/OFF LED goes off

Chapter 4. User Maintenance Section 700 - Operation

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Set Caller ID Logging Extensions

Description

You can assign Caller ID Call Logging to extensions. The system is limited to 20 call logging extensions per cabinet as follows:1

Number of Cabinets

Total Number of

Call Log Extensions

100

120

Operation

To set a Caller ID Logging Extensions using either a large-display or small-display phone:

Action Result

1. If not already in User Maintenance mode, enter User Main-

tenance mode. (See “To enter User Maintenance mode:” on page 4-3.)

2. At the 81 level, enter 10.

3. Press the HOLD key. 8110-

81-

User MAINT displays

CID Logging EXT displays

4. Press the HOLD key. CID Logging # displays

5. Enter log control number.

6. Press the HOLD key.

7. Dial the extension number.

8. Press the HOLD key to store the entry. Next log control # displays

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Section 700 - Operation Chapter 4. User Maintenance

Action Result

9. To set CID Log for additional extensions, press the volume up and down key or press the HOLD key to move to the desired Extension.

10. Repeat steps 6-8 until all extension are entered.

11. Press the AUTO key to exit the entry mode.

12. To return to the top menu level (81), press the PROG key.

OR...

To exit the User Maintenance mode, press the ON/OFF key.

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

81-

User MAINT displays

OR...

ON/OFF LED goes off

Set Day of Week Mode

Description

(For a description of Automatic Day/Night System Mode, see “Automatic Day/Night Mode” on page 3-27.)

The System allows you to specify up to 3 mode patterns. This menu item determines which pattern to follow for a given week day in the month (i.e., first Monday, second Monday, etc.).

Some bushiness may have special operating hours based on the day of the month. For instance, a company may work half-days on the second Saturday of each month.

Operation

To set the Day of Week Mode:

Action Result

1. If not already in User Maintenance mode, enter User Main-

tenance mode. (See “To enter User Maintenance mode:” on page 4-3.)

2. At the 81 level, enter 07.

3. Press the HOLD key. 8107-

81-

User MAINT displays

System Mode displays

4. Enter 3.

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Chapter 4. User Maintenance Section 700 - Operation

Action Result

5. Press the HOLD key. 3-

D of Week PTN displays

6. Press the HOLD key. 300 :

1st SUN Pattern displays

7. Enter pattern (0 - no pattern, 1 - pattern 1, 2 - pattern 2, 3 -

pattern 3) for the first Sunday.

Note: To clear an entry or existing data, press the FLASH key.

8. Press the HOLD key to store the entry. Next Day of Week mode displays

9. To set additional Day of Week modes, press the volume up

Desired Day of Week mode displays or down key or press the HOLD key to move to the desired mode.

10. Repeat steps 7-9 until the remaining days in the month are set.

Note: The entry positions are listed in Table 1 on page 4-

10.

11. Press the AUTO key to exit the entry mode. 3-

D of Week PTN displays

12. To return to the top menu level (81), press the PROG key.

OR...

To exit the User Maintenance mode, press the ON/OFF key.

81-

User MAINT displays

OR...

ON/OFF LED goes off

Table 4-1. Day of the Week - addresses

ADDRESSES FOR THESE DAYS OF THE WEEK:

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

(e.g., 1st Sunday=address 300; 2nd Sunday=address 307)

1st 2nd 3rd 4th 5th

300 307 314 321 328

301 308 315 322 329

302 309 316 323 330

303 310 317 324 331

304 311 318 325 332

305 312 319 326 333

306 313 320 327 334

-- DAY OCCURRENCE --

Hardware Requirements

•N/A

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Section 700 - Operation Chapter 4. User Maintenance

Related Programming

•N/A

Considerations

•N/A

Set Exception Day Mode

Description

(For a description of Automatic Day/Night System Mode, see “Automatic Day/Night Mode” on page 3-27.)

You can specify exception days which allow for a range of days for the System to operate in the Night mode. This is intended for extended holidays for business shut down periods that last for multiple days. You can specify up to 6 exception day periods.

Operation

To set the Exception Day Modes:

Action Result

1. If not already in User Maintenance mode, enter User Main-

tenance mode. (See “To enter User Maintenance mode:” on page 4-3.)

2. At the 81 level, enter 07.

3. Press the HOLD key. 8107-

4. Enter 2.

5. Press the HOLD key. 2-

6. Press the HOLD key. 200 :MMDD

7. Enter the start date by month (two characters) and day (two

characters) for Exception Period 1.

Note: To clear an entry or existing data, press the FLASH key.

8. Press the HOLD key. 201 :MMDD

81-

User MAINT displays

System Mode displays

Mode Except Day displays

PTN 1 Start Day displays

PTN 1 Stop Day displays

9. Enter the stop date by month (two characters) and day (two

characters) for Exception Period 1.

Note: To clear an entry or existing data, press the FLASH key.

10. Press the HOLD key. Next Exception Day mode displays

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Chapter 4. User Maintenance Section 700 - Operation

Action Result

11. To set additional Exception Day modes, press the volume up or down key or press the HOLD key to move to the desired mode.

12. Repeat steps 7-11 until all Exception Day modes are set. (Up to 6 exception periods may be specified.)

Note: The entry positions are listed in Table 2 on page 4-

12.

13. Press the AUTO key to exit the entry mode. 2-

14. To return to the top menu level (81), press the PROG key.

OR...

To exit the User Maintenance mode, press the ON/OFF key.

Table 4-2. Exception Days

8107-2 (200-211) Hold (MMDD) Hold

EXCEPTION DAYS:

200=Start - Exception Day 1 201=End - “ “ 202=Start - Exception Day 2 203=End - “ “ 204=Start - Exception Day 3 205=End - “ “ 206=Start - Exception Day 4 207=End - “ “ 208=Start - Exception Day 5 209=End - “ “ 210=Start - Exception Day 6

211=End - “ “

Desired Exception Day mode displays

Mode Except Day displays

81-

User MAINT displays

OR...

ON/OFF LED goes off

Month/Day of Exception Days (Start or End)

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

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Section 700 - Operation Chapter 4. User Maintenance

Set Extension Names

Description

You can assign names to each extension, even if the extension is not a display telephone. When the extension is called, the name appears on the display. For more information on the digital key telephone display, see “Display Information” on page 5-40.

Operation

To set extension names using either a large-display or small-display phone:

Action Result

1. If not already in User Maintenance mode, enter User Main-

tenance mode. (See “To enter User Maintenance mode:” on page 4-3.)

2. At the 81 level, enter 03.

3. Press the HOLD key. 8103-

4. Press the HOLD key. 0 :

5. Press the HOLD key. Enter EXT # displays

6. Dial the extension number.

7. Press the HOLD key. A B C D E F XXX displays (where

8. Enter the extension name:

• If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 4-19.)

• If using a small-display phone press the appropriate one-touch key. (See Example 2 on page 4-20.)

Note: Press the FLASH key to clear any existing data.

9. Use the bottom row of FF keys to select a single letter.

• See Example 1. Large-display phone on page 4-19.

• See Example 2. Small-display phone on page 4-20.

Notes:

• Press the * key to erase a single entry.

• Press the # key to enter a space.

10. Repeat steps 8-9 as many times as necessary to enter the desired speed dial name.

Note: Press the FLASH key to clear the entire entry.

81-

User MAINT displays

Extension Name displays

EXT Number/Name displays

XXX = extension number)

11. Press the HOLD key to store the entry. Next extension number displays

12. To set additional extension names, press the volume up and down key or press the HOLD key to move to the desired SSD.

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Chapter 4. User Maintenance Section 700 - Operation

Action Result

13. Repeat steps 8-12 until all extension names are entered.

14. Press the AUTO key to exit the entry mode. Enter EXT # displays

15. To return to the top menu level (81), press the PROG key.

OR...

To exit the User Maintenance mode, press the ON/OFF key.

81-

User MAINT displays

OR...

ON/OFF LED goes off

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Set Message Key ID Code

Description

(For a description of the Message Key ID Code Feature, see “Message Key ID Code” on page 3-63.)

On a large display phone you can use a Message key to either retrieve voice mail messages or respond to telephone messages. To respond to voice mail messages from a 3rd party voice mail system, you need to set the Message Key ID code to identify the caller to the voice mail system. You can also use the Message key to program a voice mail password.

Operation

To set the Message Key ID code:

Action Result

1. If not already in User Maintenance mode, enter User Main-

tenance mode. (See “To enter User Maintenance mode:” on page 4-3.)

2. At the 81 level, enter 06.

3. Press the HOLD key. 8106-

4. Press the HOLD key. MSGID-EXT Number displays

5. Dial the extension number of the phone being programmed.

6. Press the HOLD key. MSG-ID EXT XXX displays (where

81-

User MAINT displays

MSG Key ID Code displays

XXX = extension number)

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Section 700 - Operation Chapter 4. User Maintenance

Action Result

7. Enter the Message Key ID code.

Notes: The ID code may contain up to 16 digits and contain 0, 1-9, *, #, pause (REDIAL key).

To clear an entry or existing data, press the FLASH key.

8. Press the HOLD key to store the entry. Next extension number displays

9. To set additional Message Key ID codes, press the volume

up or down key or press the HOLD key to move to the desired extension.

10. Repeat steps 7-9 until all Message Key ID codes are set.

11. Press the AUTO key to exit the entry mode. MSGID - EXT Number displays

12. To return to the top menu level (81), press the PROG key.

OR...

To exit the User Maintenance mode, press the ON/OFF key.

Desired extension number displays

81-

User MAINT displays

OR...

ON/OFF LED goes off

Hardware Requirements

•N/A

Related Programming

•N/A

Considerations

•N/A

Set Mode Schedule

Description

(For a description of Automatic Day/Night System Mode, see “Automatic Day/Night Mode” on page 3-27.)

You can set the System to automatically enter None, Day 1, Day 2, Night, Night (1), or Night (2) modes based upon mode patterns. You can define up to 3 patterns with up to 5 modes for each day. (This menu allows the setting of the patterns.)

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Chapter 4. User Maintenance Section 700 - Operation

Operation

To set the Mode Schedule:

Action Result

1. If not already in User Maintenance mode, enter User Main-

tenance mode. (See “To enter User Maintenance mode:” on page 4-3.)

2. At the 81 level, enter 07.

3. Press the HOLD key. 8107-

4. Press the HOLD key. 0-

5. Press the HOLD key. 000 :HHMM

6. Enter the start time in hours (two characters) and minutes

(two characters) for the Pattern 1 - first mode.

Note: To clear an entry or existing data, press the FLASH key.

7. Press the HOLD key. 001 :

8. Enter the desired mode for Pattern 1 - first (0 - None, 1 -

Day 1, 2 - Day 2, 3 - Night, 4 - Night (1), 5 - Night (2)).

Note: To clear an entry or existing data, press the FLASH key.

9. Press the HOLD key to store the entry. Next pattern mode displays

81-

User MAINT displays

System Mode displays

Mode Schedule displays

PTN 1-1 Start T displays

PTN 1-1 Mode displays

10. To set additional mode schedules, press the volume up or down key or press the HOLD key to move to the desired mode.

11. Repeat steps 6-10 until all patterns and modes are set. (There are 3 total patterns with 5 start time/modes each.)

Note: Entry Positions are listed in Table 3 on page 4-17.

12. Press the AUTO key to exit the entry mode. 0-

13. To return to the top menu level (81), press the PROG key.

OR...

To exit the User Maintenance mode, press the ON/OFF key.

4-16 DBS 576 (USA) issued September 2001 576-50-700

Desired pattern mode displays

Mode Schedule displays

81-

User MAINT displays

OR...

ON/OFF LED goes off

Panasonic VB44020 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Chapter 1. About This Manual

Chapter 2. List of Features

Chapter 3. System Features

AEC Disconnect

Attendant Groups

Automatic Call Distributor

Automatic Route Selection

Automatic Trunk to Trunk Transfer

Background Music/MOH Separation

Battery Backup

Building Block Expansion Capability

Built-In Voice Mail Unit

Call Progress Tones

Caller ID

Caller ID Alpha Tagging

Centrex/PBX Compatibility

Class of Service

Class of Service - Trunk/Tie

Class of Service - Ext/Ext Restriction

Class of Service - Extension Feature

Class of Service - T1 Trunk Ring Back Service Tone

Class of Service - Trunk to Trunk Restriction

Class of Service - Extension (Station) Timers

CO Ringing Types

DID Ringing

DIL Ringing

DIL Delayed Incoming Ring Enhancement

DISA Ringing

Multiple Ringing

CO Trunk Interface

CO Trunk Interface - DID

CO Trunk Interface - Ground Start

CO Trunk Interface - ISDN BRI

CO Trunk Interface - ISDN-PRI

CO Trunk Interface - Loop Start

Computer Telephony Integration Capability

Data Security

Daylight Saving Time

Day/Night System Mode

Manual Day/Night Mode

Automatic Day/Night Mode

Digital Pad

Direct Inward System Access

Distinctive Ringing

Door Box

Door Box Sensor

Extension Interface

Digital Key Telephones

Analog Device Capability

DP/DTMF SLTs

ISDN/BRI S-Point Interface

ISDN/PRI S-Point Interface

Flexible Numbering Plan

Free Slot

Hunting Groups

Pilot Terminal Hunt Group

Pilot Distributed Hunt Group

Switch Back Hunt Group

Circular Hunt Group

Next Extension/Hunt Group

Internal Hold Tone

LAN TAPI

MCO Tenant Group

Memory Backup

Music-on-Hold

Name Assignments

Extension Name Assignments

Speed Dial Name Assignments

Network BLF

Network Facilities

Network Attendant Reversion

Network Call Routing

Network Call Transfer

Network Centralized Attendant

Network Centralized Voice Mail