Panasonic VB43030, VB43060, VB43050 User Manual

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Page 1

Panasonic

Section 700

Feature

Operation

(Applies to CPC-AII/ B Version 9.2 and CPC-EX Version 2.3)

Version 2.3/9.2 Revised April 2000

Page 2

Warning:

cians only and is not design ed for use by the genera l publi c. It does not contain warnings or cauti ons to advise non-technical i ndi vi dua ls of potential dangers in attempting to service a product. Products powered by electricity should be serviced or repaired only by exp erien ced profe ssion al techn ician s. Any attempt to service or repair the product or products dealt with in this service information by anyone else could result in serious injury or death.

This service information is designed for experienced repair techni-

FCC Warning

This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take necessary measures to correct the interference.

Battery Recyclin g Statement

The following statement applies if you purchased backup batteries with your system. The product you have purchased contains rechargeable batteries. The batteries are recycla-

ble. At the end of their useful life, under various state and local laws, it may be illegal to dispose of these batteries into the municipal waste stream. Check with your local solid waste officials for details on recycling options or proper disposal.

The information contained in this document is subject to change without notice and should not be construed as a commitment by the Panasonic Telecommunication Systems Company (PTSC). PTSC reserves the right, without notice, to make changes to equipment design as advances in engineering and manufacturing methods warrant.

The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.

Reproduction, publication, or duplication of this manual, or any part thereof, in any manner, mechanically, electronically, or photographically, is prohibited without permission of the Panasonic Telecommunication Systems Company (PTSC).

Revised April 2000

Page 3

Contents

About This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Chapter 1. List of Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Chapter 2. Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Alternate Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Attendant Assignment of Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Attendant Busy Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Attendant Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Attendant Control of Absence Messages,. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Attendant-Controlled Text Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Attendant Feature Package. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Attendant Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Dial Tone Disable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

DSS/72. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Headset Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Key Bank Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

One-Touch VM Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Station Lockout Code Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21

System Time and Date Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

Traffic Measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24

Walking COS Confirmation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25

Chapter 3. System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Answer Supervision for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Auto Day Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Auto Day Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Auto Set Relocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Call Forward ID Code for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Caller ID Auto DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Centrex/PBX Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Direct Inward Dialing (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

DID Night Ringing Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

DID Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

DID/DNIS Flexible Ring Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

DBS-2.3/9.2-700 DBS Manual - Revised April 2000 ii

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Contents Section 700 - Operation

DID/DNIS Text Name Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

DID/DNIS to a Voice Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Direct Inward System Access (DISA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Door Box (Using Extension Adaptor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Door Box (Using Trunk Adaptor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

DP/DTMF Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

DP to DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

Hunting Priority for VAUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30

Independent Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32

Internal Hold Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32

Least Cost Routing (LCR). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35

Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37

Off-Premises Ex tension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39

Power Failure Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41

Remote Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42

Remote Programming Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42

Remote Programming Using PCAS or DBS Manager. . . . . . . . . . . . . . . . . . . . . . . . . 3-44

Station Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45

Station Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46

Terminal and Circular Hunting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Terminal, Distributed and Longe st Idle Hunting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49

Station Message Detail Recording (SMDR). . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

T1 Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54

Telephony Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56

Toll Restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58

Trunk Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61

Trunk Name Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62

Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-63

Universal Night Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64

Voice Mail Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65

VAU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66

Recording and Playing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66

VAU Port Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-67

Walking TRS Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-68

Chapter 4. Key Telephone Features. . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Key Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Auto Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

iii DBS Manual - Revised April 2000 DBS-2.3/9.2-700

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Section 700 - Operation

Barge-In for Direct Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Call Coverage Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Call Duration Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Blind Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Screened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29

Call Waiting/OHVA Text Reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

Caller ID Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37

CO Line Key Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39

Delayed Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42

Dial “0” for Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42

Dial Tone Disable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-44

Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-45

EM/24 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47

Flexible Function (FF) Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47

Handsfree Answerback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54

Handsfree Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-55

Headset Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-55

Hot Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-56

Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-56

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-56

Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-59

Line Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60

DSS/BLF Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-61

Multi-CO (MCO) Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-63

Multi-Line (ML) Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-65

ML/MCO Separation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-66

Meet-Me Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-67

Message Waiting/Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-68

Non-Appearing Outside Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-70

Offhook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-71

Offhook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-72

One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-74

One-Touch VM Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-78

Onhook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-81

Pooled Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-81

DBS-2.3/9.2-700 DBS Manual - Revised April 2000 iv

Page 6

Contents Section 700 - Operation

Prime Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-83

Private Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-84

Reminder Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-85

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-87

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-87

Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-88

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-92

Speed Dial Linking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-94

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-96

Trunk-to-Trunk Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-97

Voice Mail Transfer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-98

Chapter 5. DSLT Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

DSLT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Auto Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Direct Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16

Blind Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16

Screened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

Dial “0” for Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23

Dial Tone Disable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24

Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26

Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27

Meet-Me Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28

Message Waiting/Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29

Off-Hook Voice Announce (OHVA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30

Onhook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32

Pooled Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32

Reminder Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34

Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35

Personal Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37

v DBS Manual - Revised April 2000 DBS-2.3/9.2-700

Page 7

Section 700 - Operation

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37

Chapter 6. SLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

Direct Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14

Blind Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14

Screened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20

Dial “0” for Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21

Dial Tone Disable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22

Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25

Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26

Meet-Me Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27

Message Waiting/Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-28

Off-Hook Voice Announce (OHVA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-29

Pooled Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-30

Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31

Personal Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-33

Appendix A: CPC-EX 1.0 Updates . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

44-Series Phone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Directory Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Variable Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Handset Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Off-Hook Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Analog Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

MSG (Message) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

DSS/72 and EM/24 - Key Arrangement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

FF-Key Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Speed Dial Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Additional Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

DBS-2.3/9.2-700 DBS Manual - Revised April 2000 vi

Page 8

Contents Section 700 - Operation

T1 Networking Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Modification to Toll Restriction Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Maximum Time Priority Route Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

SMDR Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

ISDN Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Modification to T1 Signaling Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Installation Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

CPC-EX Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

44-Series Enhanced Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

Directory Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12

Variable Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13

Handset Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15

Off-Hook Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16

Analog Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16

MSG (Message) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-18

DSS/72 Console - Key Arrangement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-19

EM/24 - Key Arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-21

Speed-Dial Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-22

Additional Serial Port on CPC Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-24

T1 Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-25

Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-25

Network Extension to Extension Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-26

Call Forwarding to Network Extensi ons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-27

Paging Across Network Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-27

Network Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-27

Remote CO Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-27

SMDR Network Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-28

Independent Node Attendant Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-28

Settings Modified for Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-28

Extension Number Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-28

SMDR Printing Mode 1: Outbound and Inbound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-29

T1 Trunk Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-29

Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-29

Forced LCR/NRS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-29

Other Changes to Programming Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . A-29

Enhanced Programming Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-30

Modification to Toll Restriction Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-30

Maximum Time Priority Route Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-31

ISDN Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A- 31

Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-31

Setting Modified for ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-32

Modifications to SMDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-32

Setting Modified for SMDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-33

Modification to T1 Signaling Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-35

Outgoing Signaling Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-35

Incoming Signaling Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-35

vii DBS Manual - Revised April 2000 DBS-2.3/9.2-700

Page 9

Section 700 - Operation

Appendix B: CPC-AII/B 8.0 Updates. . . . . . . . . . . . . . . . . . . . . . . . B-1

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

44-Series Phone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

Enhanced Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

Directory Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8

Variable Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9

Handset Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11

Off-Hook Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-12

Separate Speaker Volumes for Internal vs. CO calls. . . . . . . . . . . . . . . . . . . . . . . . . . B-12

Analog Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-13

MSG (Message) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-15

DSS/72 Console - Key Arrangement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-16

EM/24 - Key Arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-19

Modification to Toll Restriction Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-20

TAPI Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-21

Key Telephone Installation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-21

Desi Strip Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-21

Key Telephone Wall Mounting Instructi ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-21

Appendix C: CPC-AII/B 9.0 Updates. . . . . . . . . . . . . . . . . . . . . . . . C-1

Appendix D: CPC-AII/B 9.1 Updates. . . . . . . . . . . . . . . . . . . . . . . . D-1

Call Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1

Appendix E: CPC-EX 2.0 Updates . . . . . . . . . . . . . . . . . . . . . . . . . . E-1

Appendix F: CPC-EX 2.1 Updates . . . . . . . . . . . . . . . . . . . . . . . . . . F-1

Call Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-1

Appendix G: CPC-M 3.2 Updates . . . . . . . . . . . . . . . . . . . . . . . . . . G-1

Enhanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-1

Software Corrections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-1

Off-Hook Voice Announce (OHVA) via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-1

Small LCD Soft Key Support via API. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-2

Call Record (OHVA) via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-2

Appnedix H: CPC-AII/B 9.2 Updates. . . . . . . . . . . . . . . . . . . . . . . . H-1

New Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-1

Software Corrections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-1

DBS-2.3/9.2-700 DBS Manual - Revised April 2000 viii

Page 10

Section 700 - Operation

16-Port Voice Mail Support via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-1

Off-Hook Voice Announce (OHVA) via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-2

Small LCD Softkey Support via API. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-3

Call Record (OHVA) via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-3

Appendix I: CPC-EX 2.3 Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1

New Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1

Software Corrections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-2

16-Port Voice Mail Support via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-3

Off-Hook Voice Announce (OHVA) via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-4

Small LCD Soft Key Support via API. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-4

Call Record (OHVA) via API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-5

Special Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-6

*UNA Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-6

*UNA Call Reversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-7

*Forwarding to UNA for CO Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-8

*All Ring Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-10

*Private Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-11

*Additional RAI Access Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-14

ISDN Programming Flexibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-16

CPC-EX Version 2.3.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-20

Affected Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-20

Feature Changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-20

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index-1

DBS-2.3/9.2-700 DBS Manual - Revised April 2000 ix

Page 11

Section 700 - Operation Introduction

About This Manual

Software Versions Covered by This Manual

This manual covers all versions of CPC-A, all versions of CPC-AII software through Version 7.0 and CPC-B software through Version 7.0.

Differences in feature availability or operation are noted within each feature description.

If you are using this manual for a single DBS system, make note of its software version in the following table. This note may be referenced by technicians or owners of the system.

Software version information for systems shipped with this document

CPC Model: Software Version:

Organization

This manual contains detailed descriptions of DBS features. The feature descriptions are organized according to the following categories:

Feature Categories Description

System Features System Features are either available on a

system-wide basis or aid in the overall administration of the DBS.

Attendant Features Attendant Features assist the attendant in

serving as a central answering point. In addition, attendant features also provide special capabilities for monitoring and programming extensions.

Key Telephone Features

Digital Single-Line Telephone

(DSLT) Features

Key Telephone Features are available to DBS key phones. DBS key phones are proprietary digital sets that provide feature access through a combination of feature keys and access codes.

DSLT Features are available to Digital SingleLine Telephones. DSLTs provide digital audio quality and limited feature key access in a single-line set.

Single Line Telephone Features

DBS-2.3/9.2-700 DBS Manual - Revised April 2000 x

SLT Features are available to industry-standard 2500 sets. Since SLTs are not equipped with feature keys, most features are accessed by using the dialpad and/or the switchhook.

Page 12

Introduction Section 700 - Operation

Purpose

The purpose of this manual is to provide an overview of feature operation and requirements. Where applicable, the following types of information are provided for each feature.

Types of information Purpose

Description The Description section provides an overview

of how the feature works and, in some cases, what it is typically used for.

Operation The Operation section includes step-by-step

instructions on how to use the feature.

Hardware Requirements

This section lists any special hardware that is required to use the feature.

Related Programming The Related Programming section lists the pro-

gramming subsystems associated with the feature.

Considerations This section provides details on feature interac-

tions and limitations.

xi DBS Manual - Revi sed April 2000 DBS-2.3/9.2-700

Page 13

Chapter 1: List of Features

The following tables list the features available with the DBS. Additional

features are listed in the Appendix, which starts on page A-1 in the back of this manual.

The following tables are included in this chapter:

Topic Page

System Features 1-3 Attendant Features 1-5 Extension Features 1-6

DBS-2.3/9.2-700 DBS Manual - Revised April 2000 1-1

Page 14

Chapter 1. Features List Section 700 - Operation

1-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700

Page 15

Section 700 - Operation Chapter 1. Features List

Table 1-1. System Features

Feature CPC-A CPC-AII CPC-B

3.03.13.23. 3

Account Codes: Non-verified x Account Codes: Verified Answer Supervision for Voice

Mail Auto Day Mode Auto Set Relocation Background Music x Battery Backup x xxxxxxxxxxxxxx Call Forward ID Code for

Voice Mail Caller ID Caller ID Auto DISA Centrex/PBX Compatibility DID (Direct Inward Dialing) DID Night Ringing Assignment DID Delayed Ringing DID/DNIS Flex. Ring Assign. DID/DNIS Text Name Assign. DID/DNIS To a Voice Mailbox DISA x Direct Trunk Access x Distinctive Ringing Door Box (Extension Port) Door Box (Trunk Port) x DP/DTMF Stations x DP to DTMF Signal

Conversion Hunting Priority for VAUs Independent Timers Internal Hold Tone Key Bank Hold x xxxxxxxxxxxxxx Least Cost Routing x Music-on-Hold x Night Service x xxxxxxxxxxxxxx Night Service (2 Modes) Off-Premises Extension x Paging x xxxxxxxxxxxxxx

xxxxxxxx xxx

xxxxxxxxxxxxxx

x xxxx xxxxxxx

xxxxxxxxxxxxxx xxxxxxxxxxxxxx

xxxxxxxxxxxxxx

xxxxxxxxxxxxxx xxxxxxxxxxxxxx

xxxxxxxxxxxxxx

x xx x xxxxx x xx x xxx

x xx xxxxx x xx x xxxxx

x xx x xxxxx

x xx x xxx x xx x xxxxx

xx x x xx x x

x x

xxxxxxx

456

x xxx x xxx x xxx x xxx

6. 1

xxx

DBS-2.3/9.2-700 DBS Manual - Revised April 2000 1-3

Page 16

Chapter 1. Features List Section 700 - Operation

Feature CPC-A CPC-AII CPC-B

3.03.13.23. 3

Power Failure Transfer x xxxxxxxx Remote Maintenance x

Sensor x Station Class of Service Station Hunting: Terminal and

Circular Station Hunting: Terminal,

Distributed, Longest Id le Station Message Detail

Recording (SMDR) T1 Interface Telephony Services Toll Restriction x Trunk Groups x Trunk Name Assignment Trunk Queuing x Universal Night Answer x Voice Mail Ringing VAU (Voice Announce Unit) x VAU Port Assignment Walking TRS Class of Service

xxxxxxxxxxxxxx xxxxxxxxxxxxxx

xxx x

xxxxxxxxxxxxxx

xxxxxxxxxxxxxx xxxxxxxxxxxxxx

xxxxxxxxxxxxxx

x xx x xxxxx

x xx

x xx xxxxxxx

x xx x xxxxx

x xx x xxx x xx x xxxxx

x x

456

xxxxx

x xxxxx

xxxxx

6. 7

1-4 DBS Manual - Revised April 2000 DBS-2.3/9.2-700

Page 17

Section 700 - Operation Chapter 1. Features List

Table 1-2. Attendant Features

Feature CPC-A CPC-A II CPC-B

3.03.13.23. 3

Alternate Attendant x Attendant Assignment of Speed

Dialing Attendant Busy Override Attendant Call Park x Attendant Control of Absence

Messages, Call Forwarding, and DND

Attendant-Controlled Text Assignment

Attendant Feature Package Attendant Groups x xx xxxxxxx Dial Tone Disable x DSS/72 x

Headset Operation x One-Touch VM Transfer Station Lockout Code

Assignment System Time and Date Control x Traffic Measurement x Voice Mail Transfer Key Walking COS Confirmation

xxx x

x xxxxxxxxxxxxxx

xxxxxxxxxxxxxx xxxxxxxxxxxxxx

xxxxxxxx

xxxxxxxxxxxxxx xxxxxxx

xxxxxxxxxxxxxx

xxxxxxxxxxxxxx xxxxxxxxxxxxxx

x xx xxxxxxx

x xx x xxx

x xx xxx x xx x xxxxx

xxx

456

xxxxx

x xxxxx

6. 1

DBS-2.3/9.2-700 DBS Manual - Revised April 2000 1-5

Page 18

Chapter 1. Features List Section 700 - Operation

Table 1-3. Extension Features

Feature CPC-A CPC-A II CPC-B

3.03.13.23. 3

Absence Message x Auto Redial Barge-In for Direct Lines Busy Override x Call Coverage Groups x Call Duration Display x Call Forwarding x Call Hold: Exclusive and

System Call Park x Call Pickup: Direct and

Group Call Transfer: Blind and

Screened Call Waiting x Call Waiting/OHVA Text

Reply Caller ID Call Log Camp-on x CO Line Key Trunk Access x Conference Calls x Delayed Ringing Dial “0” for Attendant x Direct Trunk Access x xxxxxxxxxxxxxx Do-Not-Disturb (DND) x EM/24 Console x Flexible Function (FF) Keys x Handsfree Answerback x Handsfree Operation x Headset Operation x xxxxxxxxxxxxxx Hot Dial Pad Intercom Calling x Last Number Redial x xxxxxxxxxxxxxx Line Appearances x DSS/BLF Appearances:

Direct Line (DL) DSS/BLF Appearances:

Multi-CO (MCO)

xxxxxxxxxxxxxx

xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx

xxxxxxxx

xxxxxxxxxxxxxx

xxxxxxx

xxxxxxxxxxxxxx

xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx

xxxxxxxxxxxxxx

xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx

xxxxxxxxxxxxxx

xxxxxxx xxxxx

x xx x xxx

x xx xxxxx

x xx xxxxxxx

x xx xxx

x xx xxxxxxx

x x

xx x x

456

xxxxx

x xxxxx

6. 1

1-6 DBS Manual - Revised April 2000 DBS-2.3/9.2-700

Page 19

Section 700 - Operation Chapter 1. Features List

Feature CPC-A CPC-A II CPC-B

DSS/BLF Appearances: Multi-Line (ML) Appearances

ML/MCO Separation Meet-Me Answer x Message Waiting/Callback

Request Non-appearing Outside Line x Offhook Signa ling x Off-Hook Voice Announce

(OHVA) One-Touch Keys x One-Touch VM Access Onhook Dial ing x Pooled Trunk Access x Prime Line Preference x Private Line x Reminder Call x Ringing Line Preference x Saved Number Redial x Speed Dial Linking x Speed Dialing: System and

Personal Station Lockout x Trunk-to-Trunk Transfer

(Unsupervised Conference)

3.03.13.23. 3

xxxxxxxxxxxxxx

xxxxxxxxxxxxxx xxxxxxxxxxxxxx

xxxxxxxxxxxxxx

xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx

xxxxxxxxxxxxxx

x xx xxxxxxx

x xx xxxxx

x xx x xxx

456

6. 7

DBS-2.3/9.2-700 DBS Manual - Revised April 2000 1-7

Page 20

Chapter 1. Features List Section 700 - Operation

1-8 DBS Manual - Revised April 2000 DBS-2.3/9.2-700

Page 21

Chapter 2. Attendant Features

This chapter describes features that are available to an attendant phone. In addition to functioning as a central answering point, an attendant phone

also has special capabilities for monitoring and programming other phones. This chapter covers the following topics:

Topic Page

Alternate Attendant 2-3 Attendant Assignment of Speed Dialing 2-3 Attendant Busy Override 2-4 Attendant Call Park 2-5 Attendant Control of Absence Messages, 2-7 Attendant-Controlled Text Assignment 2-8 Attendant Feature Package 2-10 Attendant Groups 2-11 Dial Tone Disable 2-12 DSS/72 2-13 Headset Operation 2-17 Key Bank Hold 2-18 One-Touch VM Transfer 2-18 Station Lockout Code Assignment 2-21 System Time and Date Control 2-22 Traffic Measurement 2-24 Walking COS Confirmation 2-25

DBS-2.3/9.2-700 DBS Manual - Revised April 2000 2-1

Page 22

2-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700

Page 23

Section 700 - Operation Chapter 2. Attendant Features

Alternate Attendant

(CPC-A and CPC-B Versions Prior to 2.0)

Description

The alternate attendant receives intercom calls directed to the primary attendant if the primary attendant is busy or out of service.

In addition to receiving overflow intercom calls, the alternate attendant has full access to attendant features.

With CPC-B 2.0 and above, the “Alternate Attendant” program is replaced by the Second, Third, and Fourth Attendant Positions.

Considerations

Alternate Attendant Extension Number.

extension number 11 or 101. By default, extension 11 or 101 is assigned to port 2. To assign another port as an alternate attendant, you must assign extension number 11 or 101 to that port.

The alternate attendant is always

Attendant Assignment of Speed Dialing

(All Versions)

Description

The attendant can assign system speed dialing numbers. System speed dialing numbers are shared by all DBS extensions.

Operation

1. Press the

• The phone issues intercom dial tone.

ON/OFF

key.

• The

2. Press the “F” appears on the display.

3. Press “FA” appears on the display.

DBS-2.3/9.2-700 DBS Manual - Revised April 2000 2-3

ON/OFF

PROG

AUTO

LED lights.

key.

Page 24

Chapter 2. Attendant Features Section 700 - Operation

4. Enter the Speed Dial code (00-89 or 000-199). “Enter SSD XX” appears on the display (where “XX” is the System

Speed Dial code).

Considerations

5. To select pooled trunk access, press the pooled trunk number (9, 1-6).

6. Dial the telephone number to be stored. For each pause required, press

REDIAL

when

appears.)

The number appears on the display.

7. Press the “SSD XX” (where “XX” is the Speed Dial code) and the stored telephone

number appear on the display.

8. Repeat steps 2 to 7 to store additional numbers.

• Storing a new number erases any previously stored data.

• To delete a System Speed Dial number, perform the programming steps,

but do not enter a number before pressing

is pressed . If the Speed Dial number is later displayed, a

HOLD

key.

CONF

REDIAL

followed by the last digit of

. (An R appears on the display

HOLD

• Names for System Speed Dialing can also be stored using a DSS console

connected to the attendant phone.

Attendant Busy Override

(CPC-AII and CPC-B Version 2.0 or higher)

Description

The Attendant Busy Override feature allows the attendant to break in on an Intercom Call or a CO Call that is already in progress.

Attendant Busy Override can break into any extension, even if the extension has “Busy Overridden” turned off. (The extension feature “Busy Override” cannot break into an extension that has “Busy Overridden” turned off.)

System programming determines whether the override is preceded by an alert tone. By default, Attendant Override does not sound an alert tone.

2-4 DBS Manual - Revised April 2000 DBS-2.3/9.2-700

Page 25

Section 700 - Operation Chapter 2. Attendant Features

Operation

To override a busy extension:

Press “4.” “CONF XXX YYY” (where “XXX” and “YYY” are the extension numbers)

appears on the display.

Related Programming

• FF1 (System): Attendant Override

• FF1 (System): Alert Tone for Busy Override & OHVA

Considerations

• Replace the handset to exit the three-party conference call.

• The alert tone can be turned on or off through system programming.

Attendant Call Park

(All Versions)

Description

Using the Attendant Call Park feature, the Attendant may park an outside call until the called party can be found. The attendant can then use the Paging feature to inform the called party of the call’s Park Number. The parked call can then be retrieved from any extension by dialing the Park Number.

The attendant phone is equipped with ten outside line Park Numbers (00-09). Programming a Call Park key into an FF key on a telephone or a DSS console makes one-touch Call Park possible.

Operation

To park an outside call:

1. Press the

DBS-2.3/9.2-700 DBS Manual - Revised April 2000 2-5

HOLD

key.

Page 26

Chapter 2. Attendant Features Section 700 - Operation

• The outside call is placed on hold.

• “CO HOLD #XX” (where “XX” is the trunk number) appears on the

display.

2. Dial “75.” “PARK HOLD” appears on the display.

3. Enter desired Park Number (00-09). “PARK HOLD 01” appears on the display if you selected Park Number

01.

To retrieve a call parked by the attendant (after receiving the Park Number from the Attendant):

1. Pick up the handset. The phone issues intercom dial toned.

2. Dial “76.”

3. Enter the Park Number assigned to the call. “PARK PICK XX” (where “XX” is the park number) appears, and then

“CO TALK #XX” (where “XX” is the trunk number of the call) appears.

Related Programming

• FF1 (System): Attendant Park Hold Recall Timer

Considerations

• With CPC-A and CPC-B Versions prior to 3.1, an FF key assigned to Call

Park does not indicate when a call is parked. Beginning with CPC-B Version 3.1, the FF key lights red to indicate a call is parked.

• If a parked call is not answered before the Attendant Park Hold Recall

Timer expires, the parked call recalls to the attendant.

• Intercom calls cannot be parked.

2-6 DBS Manual - Revised April 2000 DBS-2.3/9.2-700

Page 27

Section 700 - Operation Chapter 2. Attendant Features

Attendant Control of Absence Messages, Call Forwarding, and DND

(All Versions)

Description

An attendant phone can cancel the Absence Message, Call Forwarding, and Do-Not-Disturb (DND) features activated on any extension.

Operation

To cancel an Absence Message, Call Forwarding, or DND:

Considerations

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the

3. Dial the extension number.

4. Press “*.”

5. Press the The

• On DSS consoles equipped with DSS keys, the indicator for an extension

that has Absence Message, Call Forwarding, or DND activated lights green. This indicator goes off when the feature is canceled. The indicator does not light for Permanent Call Forwarding.

ON/OFF

CONF

ON/OFF

key.

LED lights.

key.

LED goes off.

DBS-2.3/9.2-700 DBS Manual - Revised April 2000 2-7

Page 28

Chapter 2. Attendant Features Section 700 - Operation

Attendant-Controlled Text Assignment

(All Versions)

Description

The attendant can assign text to extensions, system speed dial numbers, and Call Waiting/OHVA text replies without using a DSS/72 or entering the programming mode.

Text is assigned through the dial pad on the attendant phone.

Operation

To assign names to extensions:

1. Pick up the receiver or press the

2. Press

3. Dial #2.

4. Enter the extension’s port number. (This must be entered as a 3-digit

5. Press

6. Use the dialpad sequences shown in Table 2-1 on page 2-10 to enter

7. To store your entry, press

To assign names to System Speed Dial numbers:

PROG

number if CPC-B is used or a 2-digit number if CPC-A or CPC-AII is used. If necessary add leading zeros.)

AUTO

letters and/or numbers.

FLASH

Press

CONF

Press

to backspace and erase the existing name.

after each letter or number.

to switch between numbers and letters.

HOLD.

ON/OFF

key.

1. Pick up the receiver or press the

2. Press

3. Dial #1

4. Press

5. Dial the desired of system speed dial number (00-89).

2-8 DBS Manual - Revised April 2000 DBS-2.3/9.2-700

PROG

AUTO

ON/OFF

key.

Page 29

Section 700 - Operation Chapter 2. Attendant Features

6. Press

AUTO

to backspace and erase the existing name.

7. Use the dialpad sequences shown in Table 2-1 on page 2-10 to enter letters and/or numbers.

FLASH

Press

CONF

Press

8. To store your entry, press

Note:

The name does not change on the extension until the extension goes off

after each letter or number.

to switch between numbers and letters.

HOLD.

hook.

To assign text to Call Waiting/OHVA Text Replies (CPC-AII and CPCB Version 4.0 or higher):

1. Pick up the handset or press

2. Press

PROG

ON/OFF

3. Dial #5

4. Dial 1-5, depending on which text message you want to change.

5. Press

AUTO

to backspace and erase the existing name.

6. Use the dialpad sequences shown in Table 2-1 on page 2-10 to enter letters and/or numbers.

FLASH

Press

CONF

Press

7. To store your entry, press

after each letter.

to switch between numbers and letters.

HOLD.

DBS-2.3/9.2-700 DBS Manual - Revised April 2000 2-9

Page 30

Chapter 2. Attendant Features Section 700 - Operation

Table 2-1. Key sequences for text assignment.

Key Number of Key Presses

Once Twice Three

times

1 Space Q Z Space q z 2ABCabc 3DEFdef 4GHIghi 5JKLj kl 6MNOmno 7PRSprs 8TUVt uv 9 WXYwx y

0. : . : . : **-?*- ? ##/ ! #/ !

Four times

Five times

Six times

Attendant Feature Package

(CPC-B Version 2.0 - 4.0)

Description

The Attendant Feature Package (AFP) software affects the attendant’s DSS console.

Note:

The Attendant Feature Package was discontinued in CPC-B Version

5.0.

When the AFP is installed, the DSS console provides the following preconfigured features:

• Z 0-7 (Paging Zones)

• P 0-9 (Park keys)

NIGHT

•

BUSY

key

2-10 DBS Manual - Revised April 2000 DBS-2.3/9.2-700

Page 31

Section 700 - Operation Chapter 2. Attendant Features

WAIT

•

OHVA

•

EXT

•

SSD

•

ST ATE

•

RESET

•

ALM

•

MSG

•

CNCT

•

CNCL

•

• Configuration of line/loop keys on large display as multiline

key

key key key

(connect) key (Cancel) key

• Ability to assign line/loop keys to FF keys

• 26 search keys for extensions

• 2 arrow keys.

Attendant Groups

(CPC-AII and CPC-B Version 2.0 or higher)

Description

The DBS can accommodate up to four attendant positions. The first attendant is fixed at port 1, extension 100. The other Attendants can be set to any port or extension. When there is more than one attendant in a system, you can create an Attendant Group with a pilot number of 0.

When all Multi-Line keys on the first attendant phone are busy, internal calls are forwarded to the second, third, and fourth attendant phones, in that order.

Related Programming

• FF1 (System): Second Attendant Position

• FF1 (System): Third Attendant Position

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Chapter 2. Attendant Features Section 700 - Operation

• FF1 (System): Fourth Attendant Position

• FF1 (System): Attendant Transfer Extension

Considerations

• If all ML keys on all attendants are busy, internal calls are transferred to a preset destination, which must be a real extension number. The forwarding destination cannot be the pilot number of a hunt group.

• The third and fourth attendants cannot have a DSS/72.

• Prior to CPC-B Version 2.0, the DBS supported a maximum of two attendant positions.

• In previous software releases, if a user dialed “0” for the attendant group but the first attendant had call forwarding activated, the call would skip to the next attendant in the group. For example, if the first attendant activated call forwarding--busy/no answer, the dial “0” call would skip to the second attendant. If all attendants in the group activated call forwarding, dial “0” calls did not reach the group.

Beginning with CPC-B Version 5.0, dial “0” calls ring the first attendant, even if the first attendant has call forwarding activated. However, if a call is unanswered, it does not skip to the next attendant. The call continues to ring the first attendant until the caller hangs up.

• DSLTs and SLTs cannot be used for attendant positions.

• Ringing assignments will be required for all attendants other than Attendant Position 1 (Port 1) and Attendant Postion 2 (when assigned to port 2).

Dial Tone Disable

(All Versions)

Description

The intercom dial tone can be turned off at an attendant phone. Dial tone is turned off when a headset is used.

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Section 700 - Operation Chapter 2. Attendant Features

Operation

To disable the intercom dial tone:

DSS/72

(All Versions)

1. Press the

• The phone issues intercom dial tone.

• The

2. Press “#50.”

3. Press the

The

To reactivate dial tone:

Repeat the preceding steps.

ON/OFF

LED lights.

LED goes off.

key.

Description

The DSS/72 is a 72-key console that can be attached to the attendant phone. The 72 keys of the DSS can be programmed as Direct Station Select (DSS)

keys for internal lines. In addition to providing direct station selection, the DSS keys also provide busy lamp fields to assist the attendant in monitoring the status of extensions.

The attendant can perform a simplified call transfer by pressing a DSS key while connected to an outside line. The outside line is placed on hold and the extension is dialed automatically.

When the attendant is placed in the programming mode, the DSS can be used for inputting text names. Figure 1-1 shows which keys are pressed for text input.

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Chapter 2. Attendant Features Section 700 - Operation

Figure 1-1. VB-43225 with a DSS/72

When the Attendant Feature Package (VB-43330) is installed, the DSS/72 can be used as an Attendant Console. The attendant console provides station monitoring and call transfer by name for large systems, even if a large display phone is not used.

Please refer to “Appendix A: CPC-EX 1.0 Updates” and “Appendix B: CPCAll/B 8.0 Updates” for additional information on the new telephones and DSS/72 available for the DBS system.

Note:

Beginning with CPC-B Version 5.0, the Attendant Feature Package

(AFP) is no longer available. As Figure 1-2 illustrates, the Attendant Cons ole includes preassigned ke ys for

attendant functions, such as Call Park, Zone Paging, and alarm monitoring. For a detailed description of the Attendant Console, see the Attendant

Console User’s Guide (Section 760).

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Section 700 - Operation Chapter 2. Attendant Features

Figure 1-2. VB-43225 with a DSS/72 configured as an Attendant Console

Related Programming

• FF1 (System): Attendant Feature Package Settings

Note:

(AFP) is no longer provided.

• FF3 (Extensions): Terminal Type

Beginning with CPC-B Version 5.0, the Attendant Feature Package

Hardware Requirements

• The “Attendant Feature Package” is required to configure the DSS/72 as an Attendant Console. The “Attendant Feature Package” is contained on a special EPROM chip that replaces an EPROM on the CPC-B card.

Note:

(AFP) is no longer provided.

• The following table shows the number of DSS/72s and or Attendant Consoles that can be used.

Beginning with CPC-B Version 5.0, the Attendant Feature Package

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Chapter 2. Attendant Features Section 700 - Operation

Table 2-2. DSS/72 maximums

Release Attendant Position DSS/72 Assignments

CPC-A

Attendant 1

CPC-AII and CPC-B without the AFP

CPC-B 2.0 to

4.0 with the

AFP

Ext 100 Port 1

Attendant 2

Ext 101

Port 2

or other

Attendant 3 (CPC-AII and CPC-B

2.0 or higher)

Attendant 4 (CPC-AII and CPC-B

2.0 or higher)

Attendant 1

Ext 100 Port 1

DSS/72 Type 11

DSS/72 Type 13

DSS/72 Type 12

DSS/72 Type 14

The DSS/72 cannot be assigned.

Att.

Console

DSS/72 Type 11

Type 16

DSS/72 Type 12

Attendant 2

Attendant 3

Attendant 4

Ext 101

Port 2

or other

Att.

Console Type 17

Att.

Console Type 18

Att.

Console Type 19

DSS/72 Type 13

DSS/72 Type 14

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Section 700 - Operation Chapter 2. Attendant Features

• The DSS key LED informs the attendant of the status of assigned extensions. The LED lights red when the extension is busy and green when Absence Message, Call Forwarding, or DND is activated.

• Pressing a DSS key while connected to an outside line places the line on hold.

Headset Operation

(All Versions)

Description

A headset can be connected to attendant or non-attendant phones. (Dial tone is normally turned off when the headset is connected.)

Operation

To use a headset:

1. Connect a headset to the telephone.

2. Press the

3. Press “#51.”

ON/OFF

The

To stop using a headset:

Repeat the preceding steps.

Hardware Requirements

• Headsets are not provided with the DBS; they must be purchased separately.

• Most commercially available headsets (with ECM mike transducers) can be used.

ON/OFF

key.

LED remains lit.

Considerations

• Headset Operation is not available with SLT telephones.

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Chapter 2. Attendant Features Section 700 - Operation

Key Bank Hold

(All Versions)

Description

Key bank hold allows a user on a trunk call to initiate another trunk call by simply pressing an FF key for another trunk. When the user presses the FF key, the first trunk call is automatically placed on system hold.

In addition, the attendant can use key bank hold with DSS/BLF keys to provide one-touch call transfer to an extension. For example, if the attendant phone has a DSS/BLF key assigned for extension 200, the attendant can answer an incoming trunk call and then press the DSS/BLF key to automatically transfer the call to 200.

If key bank hold is turned off, the user must press second trunk or transferring a call.

Related Programming

• FF1 (System): Trunk Line Automatic Hold (Key Bank Hold)

One-Touch VM Transfer

(CPC-AII and CPC-B Version 5.0 or higher)

Description

The VM key can be used by attendants to easily transfer incoming callers to an extension’s voice mailbox. Beginning with CPC-B Version 5, when a user presses a voice mail key and then presses a DSS/BLF key, the digits programmed for the DSS/BLF key are transmitted to the voice mail system.

For example, if an attendant receives an incoming call for station 200 and the attendant knows that station 200 is busy because the DSS/BLF key is lit red, the attendant can press the VM key and then press the DSS/BLF key to automatically transfer the caller to 200’s voice mailbox.

HOLD

before accessing a

For a general description of the VM key as well as instructions on using the key for personal message retrieval, see “One-Touch VM Access” on page 4-

78.

Note:

The Voice Mail Transfer Key provides faster operation but may not work with some voice mail systems since you do not wait for the Voice Mail system to

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See “Voice Mail Transfer Key” on page 4-98 for a similar tr ansfer key.

Page 39

Section 700 - Operation Chapter 2. Attendant Features

answer before pressing the DSS/BLF key. The One-Touch VM Access works with virtually every voice mail systems.

Operation

Note:

The VM key is assigned differently, depending on whether it is used for personal message retrieval or attendant transfer. See the following “Operation” section for instructions.

To assign a voice mail key:

Note:

You cannot program this feature if trunks are assigned to the key. First clear the FF assignments, then use the following procedures to assign the VM key.

1. Press the

ON/OFF

key.

• The phone issues intercom dial tone.

• The

2. Press the

ON/OFF

PROG

LED lights.

key.

3. Press the FF key, DSS key, or One-Touch key.

4. Press the

5. Press the

CONF AUTO

key. key.

6. Dial the voice mail extension number.

7. If the key is for personal message retrieval, enter a password (XXX or

AUTO followed by a speed dial number) if desired. If the key is for attendant transfer to voice mail, do not enter a password but include any special codes (* or #, for example) if they are required by the voice mail system.

Note:

The length of the password and the VM extension number cannot exceed six digits. If the VM number and the password total more than six digits, assign the password to a personal or system speed dial number (0099, 000-199 or 900-909). If you are accessing the Panasonic Voice Mail, it is best to include a # sign at the end of the password.

8. Press the

HOLD

key.

Attendant Transfer to Voice Mail

1. Answer an incoming call.

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Chapter 2. Attendant Features Section 700 - Operation

The incoming caller asks to be transferred to an extension number.

2. Check the DSS/BLF key for the extension. If the light is red, press the VM key followed by the DSS/BLF key.

The incoming caller is transferred to the extension’s mailbox.

Related Programming

• FF5 (Keys): FF Key Assignment for Extensions

• FF5 (Keys): FF Key Assignments for DSS Consoles

Considerations

• The VM key can be used with the Panasonic Voice Mail or with third-party

voice mail systems.

• Once an extension is connected to voice mail, pressing a DSS/BLF key

will transmit the extension number stored on the DSS/BLF key to the voice mail system, regardless of what state the DSS/BLF key is in. In other words, the extension number is transmitted whether the key is idle, ringing, or busy.

Note:

is active; they do not flash red when an extension is ringing. The keys light green when an extension is forwarded.

• If the Panasonic Voice Mail is used, the extension number is transmitted

through the API link and DTMF digits. If a third-party voice mail is used, the extension number is transmitted through DTMF digits only.

• With Panasonic Voice Mail, most attendants use port group scheduling that

accesses a menu that asks for a mail box number. This port group scheduling is used so attendants can quickly dial the mailbox numbers of other users. To assign a personal VM key for an attendant using this port group scheduling, use a speed dial number to store the voice mail extension number, followed by an asterisk (*), followed by the password . The asterisk causes Voice Mail to revert to the menu that connects the user to his or her personal mailbox.

Note:

for transferring to voice mail, the personal VM key must be assigned to the lowest-numbered FF key.

For example, if DSS keys 60 and 61 are assigned as VM keys, key 60 should be used for the attendant’s personal mailbox. If VM keys are assigned to both the phone FF keys and the DSS keys, the lowest-numbered FF key on the phone should be used for the attendant’s personal mailbox. If

DSS/BLF keys on the DSS/72 always light red when an extension

If an attendant wants one VM key for a personal mailbox and one

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Section 700 - Operation Chapter 2. Attendant Features

the personal VM key is not assigned to the lowest-numbered key, it will not flash to indicate VM messages.

Station Lockout Code Assignment

(All Versions)

Description

The Station Lockout feature allows users to dial a Station Lockout code to restrict their phone from being used for outside calls.

Station Lockout codes can be assigned through the attendant phone.

Operation

To program a Station Lockout code:

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the

3. Dial “#8.”

4. Dial the extension number.

5. Enter the desired key code (four digits).

6. Press the

“STORE XXXX” (where “XXXX” is the key code) appears on the display.

7. Press the

The

ON/OFF

CONF

HOLD

ON/OFF

key.

LED lights.

key.

LED goes off.

Considerations

• A locked extension can be used for Intercom Calls.

• Station Lockout key codes can also be set through system programming.

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Chapter 2. Attendant Features Section 700 - Operation

System Time and Date Control

(All Versions)

Description

The date and time displayed on all system extensions are set from an attendant phone.

Operation

To set the date and time:

1. Press the

• The phone issues intercom dial tone.

• The current date and time are displayed on your LCD.

2. Press the

“F” appears on the display.

3. Dial “##.”

“Program Mode:” appears on the first line of the display; “MAIN MODE” appears on the second line.

4. Press the FF1 key.

“SELECT SUB MODE” appears on the second line of the display.

5. Dial “1#.”

“1:DATE 2:TIME” appears.

6. Dial “1#.”

ON/OFF

PROG

key.

“MONTH/DAY/YEAR” appears.

7. Enter six digits for the month, day, and year.

For example, to set the date to March 3, 1993, enter “030393.”

8. Press #.

“TIME SET MODE appears on the display.

9. Enter four digits for hours and minutes (24-hr. time).

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Section 700 - Operation Chapter 2. Attendant Features

For example, for 11:00 a.m., enter “1100.”

10. Press #.

11. Press the

ON/OFF

key.

The new date and time appear on the display.

To reset the min u tes display to “00:”

If the clock is five minutes slow or fast, you can re-synchronize the minutes setting to “00,” provided the current minutes display is between “:55” and “:05.”

1. Press the

ON/OFF

key.

• The phone issues intercom dial tone.

• The

2. Press the

ON/OFF

PROG

LED lights.

key.

“F” appears on the display.

3. Dial “#4.”

“Time Adjusted” appears on the display.

Considerations

4. Press the

The

ON/OFF

key.

LED goes off.

• The month is entered in numeric form, but is displayed as the name of the

month.

• The day of the week is calculated automatically.

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Chapter 2. Attendant Features Section 700 - Operation

Traffic Measurement

(All Versions)

Description

An attendant phone can track the number of outgoing and incoming calls for each outside line number, as well as the number of times each System Speed Dial number is used. This information can be used to evaluate trunk usage and control costs.

To view traffic measurments:

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the

“C” appears on the display.

3. Dial the traffic measurment code from the table below.

For example, to check the number of outgoing calls made on an outside line 01, enter “#90,” then “01”. If 1234 outgoing calls have been made, “Outgoing01 1234” appears on the display.

Pressing the # key steps through the trunk and system speed dial numbers.

4. Press the

The

Table 2-3. Traffic measurement options

ON/OFF

CONF

ON/OFF

key.

LED lights.

key.

LED goes off.

Operation Code Display

Check the number of outgoing calls made on an outside line

Check the number of incoming calls to a specific trunk #91NN “Incoming NN” Check the number of times a System Speed Dial number

was used: Delete usage data: #93 “Clear All Inform”

Notes:

NN = CO line number (01-64); SS = System Speed Dial number (00-89 or 000-199)

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#90NN “OutgoingNN”

#92SS “SYS-SPD SS”

Page 45

Section 700 - Operation Chapter 2. Attendant Features

Considerations

• The Traffic Measurement feature can be accessed from any display phone.

• Usage data cannot be cleared item by item.

• All data is retained until it is deleted, until 65,536 entries are made (at

which point the figures are reset to zero) or a RAMCLEAR is performed.

• A backup battery protects memory contents in case of power failure.

• The System Speed Dial traffic measurement only includes outside calls.

Walking COS Confirmation

(CPC-AII and CPC-B Version 3.1 or higher)

Description

Operation

The attendant can check the Walking TRS Class of Service ID code of any extension.

For information on Walking TRS Class of Service, see “Walking TRS Class of Service” on page 3-68.

1. Press

2. Press

3. Dial #12 plus the extension number.

ON/OFF

CONF.

The Walking Class of Service ID code appears on the display.

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Chapter 2. Attendant Features Section 700 - Operation

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Page 47

Chapter 3. System Features

This chapter contains detailed descriptions of DBS System Features. System Features are either available on a system-wide basis or aid in the overall administration of the DBS.

Please see the Appendices in the back of this manual for additional features.

This chapter covers the following topics:

Topic Page

Account Codes 3-3 Answer Supervision for Voice Mail 3-6 Auto Day Mode 3-7 Auto Set Relocation 3-9 Background Music 3-11 Battery Backup 3-12 Call Forward ID Code for Voice Mail 3-13 Caller ID 3-14 Caller ID Auto DISA 3-15 Centrex/PBX Compatibility 3-16 Direct Inward Dialing (DID) 3-16 DID/DNIS Flexible Ring Assignments 3-18 DID/DNIS Text Name Assignment 3-19 DID/DNIS to a Voice Mailbox 3-20 Direct Inward System Access (DISA) 3-22 Direct Trunk Access 3-24 Distinctive Ringing 3-24 Door Box (Using Extension Adaptor) 3-25 Door Box (Using Trunk Adaptor) 3-27 DP/DTMF Stations 3-29 DP to DTMF Signal Conversion 3-29 Hunting Priority for VAUs 3-30 Independent Timers 3-32 Internal Hold Tone 3-32 Least Cost Routing (LCR) 3-33 Music-on-Hold 3-34 Night Service 3-35

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Chapter 3. System Features Section 700 - Operation

Topic Page

Off-Premises Extension 3-39 Paging 3-39 Power Failure Transfer 3-41 Remote Maintenance 3-42 Station Class of Service 3-45 Station Hunting 3-46 Station Message Detail Recording (SMDR) 3-51 T1 Interface 3-54 Telephony Services 3-56 Toll Restriction 3-58 Trunk Groups 3-61 Trunk Name Assignment 3-62 Trunk Queuing 3-63 Universal Night Answer 3-64 Voice Mail Ringing 3-65 VAU 3-66 VAU Port Assignment 3-67 Walking TRS Class of Service 3-68

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Section 700 - Operation Chapter 3. System Features

Account Codes

You can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used. This information is printed for each account on the SMDR record.

Non-Verified Account Codes

(CPC-A, CPC-AII, and CPC-B Versions prior to 3.1 and 6.0 and higher)

Description

In CPC-A and CPC-B Versions prior to 3.1, account codes are not verified. With CPC-AII and with CPC-B Versions 6.0 and higher, account codes may be verified or non-verified depending on system programming.

Non-verified account codes can be forced or voluntary, depending on extension programming.

With voluntary account codes, the user is not forced to enter an account code before making a call. With forced account codes, the user must enter an account code before accessing an outside line.

Non-verified account codes can be assigned to incoming and outgoing calls. To assign an account code to an outgoing call, the user enters the account code before making the call or during the call. To assign an account code to an incoming call, the user enters the account code during the call.

To enter an Account Code before dialing:

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the

• “Enter Account #” appears on the display.

• If you are using a Single Line Telephone (SLT) or Digital Single Line Telephone (DSLT), dial “#7.”

ON/OFF

AUTO

key.

LED lights.

key, then press “#.”

3. Enter the Account Code (up to 10 digits).

4. Press “#.”

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Chapter 3. System Features Section 700 - Operation

“Entered Account #” appears on the display.

5. Press a vacant CO key or dial a trunk access code.

6. Dial the telephone number.

To enter an Account Code during an outside call:

1. Press the

2. Press “#.” “Enter Account #” appears on the display.

3. Enter the Account Code (up to 10 digits). The Account Code entered appears on the display.

4. Press “#.”

Hardware Requirements

• An SMDR printer or external call accounting system is required to collect

account code records.

Related Programming

• FF3 (Extension): Forced Account Codes

AUTO

key.

Considerations

• SLTs cannot assign account codes during a call.

Verified Account Codes

(CPC-AII and CPC-B, Version 3.1 or higher)

Description

Extensions with the Verified Account Codes feature enabled are restricted from making outside calls without the user first entering a valid Account Code. After a valid Account Code is entered, the Toll Restriction Service (TRS) type assigned to the code is substituted for the extension TRS type, thus temporarily allowing calls based on the new TRS type.

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Section 700 - Operation Chapter 3. System Features

Extensions with the Verified Account Codes feature disabled can place outside calls based on the TRS type assigned to the extension. If a user wishes to place a call that would normally be restricted at the extension, the user can enter a valid Verified Account Code to upgrade the TRS type assigned to the extension.

Operation

1. Pick up the handset. The phone issues intercom dial tone.

2. Dial “#11.”

3. Enter the four-digit Account Code.

4. Press “#.” The phone issues intercom dial tone.

5. Press an available CO key or dial a trunk access code. The phone issues outside dial tone.

6. Dial the telephone number. The Verified Account Code TRS type remains in effect until the call is

completed.

Related Programming

• FF1 (System): Verified Forced Account Codes

• FF1 (System): Toll Restriction for Verified Forced Account Codes

• FF3 (Extension): Verified Forced Account Codes

• FF7 (TRS): Toll Restrictions

Hardware Requirements

• An SMDR printer or external call accounting system is required to collect

account code records.

Considerations

• Verified account codes are for outgoing calls only.

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Chapter 3. System Features Section 700 - Operation

• The maximum number of verified account codes is 100.

• Each verified account code must consist of 4 digits.

• “0000” cannot be used for a verified account code.

• Verified account codes do not override station lockout.

• Verified account codes do not override Least Cost Routing (LCR) settings.

• With CPC-AII and CPC-B Version 3.1 to 5.04, non-verified account codes

can be used. However, they can only be used on a voluntary basis. Forced non-verified account codes are not available with CPC-B 3.1 to 5.04.

Answer Supervision for Voice Mail

(CPC-AII and CPC-B Version 5.0 or higher)

Description

Operation

This feature allows the DBS to send an answer signal to third-party voice mail systems.

In previous releases, a third-party voice mail did not receive a signal to indicate that a DBS extension had answered. To determine that the extension had answered, the voice mail system had to wait until it stopped receiving ringback tone. Waiting for the ringback to stop often delayed connection times for calls from voice mail to extensions. Sending an answer signal provides quicker response time between the DBS and the voice mail system.

The following programming can be performed from an attendant phone or any other phone that has entered the programming access code.

To assign an answer signal code:

1. Press the

ON/OFF

key.

• The phone issues intercom dial tone.

• The

2. Press the

3. Dial “

Page 3-6 DBS Manual - Revised April 2000 DBS-2.3/9.2-700

ON/OFF

PROG

#94

.”

LED lights.

key.

Page 53

Section 700 - Operation Chapter 3. System Features

4. Enter the Answer Signal Code (1 to 5 digits).

To view an answer signal code:

Considerations

5. Press the

1. Press the

2. Press the

3. Dial “#94.”

• The digits used for the answer signal code are determined by the

requirements of the voice mail system.

• If the called extension does not answer and is forwarded to voice mail, the

DBS sends a call forward ID code back to the voice mail system.

• During transmission of the answer signal code, other DTMF digits and

functions from the DBS extension are ignored.

HOLD

ON/OFF CONF

key.

Auto Day Mode

(CPC-AII prior to 7.0 and CPC-B Version 4.0 to 6.11)

Description

Auto Day Mode allows the DBS to go into day mode automatically. The DBS can also be programmed to go into night mode automatically (see

“Night Service,” page 3-35). If only one of the auto modes is turned on, the

the auto mode. For instance, if night mode has been activated automatically, the attendant must press the

If only one of the auto modes is turned on, the to go into an auto mode before the scheduled time.

If both auto day and auto night modes are turned on, the attendant

cannot

key

be used.

NIGHT

key to go into day mode.

NIGHT

key is used to turn off

key can also be used

NIGHT

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Chapter 3. System Features Section 700 - Operation

Related Programming

• FF1 (System): Automatic Day Mode Start Time

• FF1 (System): Automatic Night Mode Start Time

Considerations

• If both auto modes are set, the starting times must differ by at least one

hour.

• When one auto mode is turned on, the mode cannot be reset by the

key until 3 minutes after the auto mode is activated. (When both auto modes are set, the

• If a

NIGHT

key is not assigned, the access code #52 can be used instead.

key cannot be used.)

Auto Day Mode

(CPC-B Version 7.0 or higher and CPC-A II Version 7.0 and higher)

Description

Auto Day Mode allows the DBS to go into day mode automatically. The DBS can also be programmed to go into night mode automatically (see

“Night Service,” page 3-37). If only one of the auto modes is turned on, the

toggle key or the mode. For instance, if attendant must press the to go into day mode. (Note: You must wait at least 3 minutes after the automatic mode is activated before manually changing the mode. Otherwise the system will immediately revert back to the automatic mode.)

DAY, NIGHT1

NIGHT1

DAY/NIGHT1/NIGHT2

NIGHT2

, or

mode has been activated automatically, the

NIGHT

DAY/NIGHT1/NIGHT2

is used to turn off the auto

toggle key or the

DAY

key

If only one of the auto modes is turned on, the toggle key or the an auto mode before the scheduled time. If auto day and both auto night modes are turned on, the manual mode keys

DAY, NIGHT1

NIGHT2

, or

DAY/NIGHT1/NIGHT2

key can also be used to go into

can

be used.

Related Programming

• FF1 (System): Auto Day Mode Start Timer

• FF1 (System): Auto Night1 Mode Start Timer

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Page 55

Section 700 - Operation Chapter 3. System Features

• FF1 (System): Auto Night2 Mode Start Timer

Considerations

• If all auto modes are set, the starting times must differ by at least one hour.

• When one auto mode is turned on, the mode cannot be reset by the NIGHT

key until 3 minutes after the auto mode is activated. ( When al l auto mo des are set, the mode keys cannot be used.)

• If mode keys are not set, the access codes #520 (DAY/NIGHT1/NIGHT2

toggle), #521 (DAY), #522 (Night1) or #523 (Night2) can be used instead.

Auto Set Relocation

(CPC-AII and CPC-B Version 3.1 or higher)

Description

Operation

Auto Set Relocation can be used to relocate the program settings of one extension to another extension.

Auto Set Relocation is commonly used when extension users want to trade work areas. For example, if Extensions “A” and “B” are going to switch office locations, Auto Set Relocation enables them to switch telephone settings without re-programming.

Before a phone can be relocated, it must be assigned an Auto Set Relocation code. See “Related Programming” for the program address used to set up the Auto Set Relocation Code.

The following example illustrates how the program settings for extensions 200 and 300 could be switched.

To Transfer Extension Settings from 200 to 300:

1. At extension 300, pick up the handset.

2. Press “#10.”

3. Dial extension number 200.

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Chapter 3. System Features Section 700 - Operation

4. Enter the four-digit auto set relocation code assigned to extension 200.

5. Replace the handset.

• All programmed extension features and TRS settings from 200 are

transferred to 300.

• Extension 300 are placed out of service.

To Reactivate Extension 300:

1. Unplug the extension cable from 300.

2. Reconnect the cable. Extension 300 assumes all extension features, TRS, and LCR settings that

were initially assigned to 200.

Related Programming

Considerations

• FF3 (Extension): Auto Set Relocation Code

• The following types of data can be transferred using this feature:

- TRS type settings

- Ring settings (trunk line, remote ringing, day/night, DID)

- FF key data

- Extension numbers and names

- System call forward settings

- All settings and data defined by programming.

• Settings may not be transferred between extensions of different types. In

other words, an SLT and a KTEL cannot exchange program settings.

• Attendant 1 is excluded from this feature.

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Section 700 - Operation Chapter 3. System Features

Background Music

(All Versions)

Description

If your system is set up to provide Background Music, music can be played from the speakers of idle telephones. If a call is made to an extension receiving Background Music, the music stops and the phone rings. Background Music is also interrupted when the phone goes offhook.

The system can also provide music-on-hold using the Background Music source or a separate music source. If Music-on-Hold is provided, callers automatically hear music when they are placed on hold. (See page 3-34 for more information on Music-on-Hold.)

Operation

To turn Background Music on:

1. Press the

• The phone issues intercom dial tone.

• The

2. Dial “#53.” “BGM ON” appears on the display.

3. Press the The

To turn Background Music off:

1. Press the

• The phone issues intercom dial tone.

• The

ON/OFF

key.

LED lights.

key.

LED goes off.

key.

LED lights.

2. Dial “#53.” “BGM OFF” appears on the display.

3. Press the

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ON/OFF

key.

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Chapter 3. System Features Section 700 - Operation

• The

• The date and time appear on the display.

ON/OFF

Related Programming

• FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B 3.1

or higher)

• FF3 (Extension) Extension Class of Service Assignment (CPC-AII CPC-B

3.1 or higher)

Hardware Requirements

• The music source must be purchased separately. It is not provided with the

DBS.

• If a single music source is used for both Music-on-Hold and Background

Music, the music source connects to the CN5 on the DBS. If a separate music source is used for background music, it connects directly to the SCC card. See Installation (Section 300) for instructions. Be sure to corrrectly set the option straps.

LED goes off.

• The input impedance for the music source is 10k ohms.

• The maximum input level is 10 dB.

Important:

Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the Music-On-Hold feature. Panasonic Communications & Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.

A license may be required from the American Society of

Battery Backup

(All Versions)

Description

The DBS two 12-volt batteries for battery backup. (Some DBS 72 and 96 systems use four older-style 6-volt batteries.) The backup batteries are connected in a series circuit, using cables provided with the DBS. With maximum traffic, the backup batteries last up to 40 minutes for the DBS 40 and 72, and up to 30 minutes for the DBS 96. The backup batteries should be replaced about every 3 years.

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Section 700 - Operation Chapter 3. System Features

Call Forward ID Code for Voice Mail

(CPC-A Version 3.1, CPC-AII, and all CPC-B Versions)

Description

Call Forward ID Code for Voice Mail allows users to call forward to a thirdparty voice mail system. The ID Code sends the digits that are required by the voice mail to identify the DBS extension and allow it to retrieve messages.

With CPC-A or CPC-B Version 1.0, you can only set the ID Code from the phone to be forwarded. Beginning with CPC-B Version 2.0, ID Codes can be set from any key phone; this is also true of CPC-AII.

Operation

To set a Call Forward ID Code for Voice Mail:

1. Press the

2. Press the

3. Press “*.”

4. If you are using CPC-AII or CPC-B Version 2.0 or later, enter the extension number to be forwarded. If you are using CPC-A or CPC-B Version 1.0, go to Step 5.

5. Enter up to 16 digits (0-9) for the mail box ID code. (Press the key to insert a pause.)

6. Press the

To clear the ID Code:

1. Press the

2. Press the

3. Press “*.”

PROG AUTO

HOLD

PROG AUTO

key.

REDIAL

4. Enter the extension number.

5. Press the

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HOLD

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Considerations

• In CPC-A 3.1 and CPC-B V ersions prior to 5.0, callers could hear the tones

as the ID code was transmitted to the voice mail system. Beginning with CPC-A Version 3.3, CPC-AII and CPC-B Version 5.0, external callers do not hear the tones.

• The Extension Copy program (FF9 2# 1-144# 1-144##) should

used to copy extension settings that include a Call Forward ID Code. Copying extension settings in this manner allows the copy “destination” to retrieve the messages of the copy “source.” For example, if you copy extension settings from extension 200 to extension 300, extension 300 can retrieve 200’s messages. Extension 300 can retrieve 200’s messages because the Call Forward ID Code for 200 is also assigned to 300.

Caller ID

(CPC-A II Version 6.1 or higher and CPC-B Version 6.1 or higher)

Description

A properly equipped DBS supports Caller ID (CID), a service offered by the network telephone service provider. The CO sends calling number information to the DBS after the first ring. Users who have display telephones can see CID information as incoming calls ring at their extension and can have access to previous calls via the Caller ID Call Log feature. The CID number is recorded in SMDR.

not

Related Programming

• FF1 (System Programming): Call Duration Display

• FF1 (System Programming): Call Duration Timer

• FF5 (Key Assignments): FF Key Assignments for Extensions

• FF2 (Trunk): Trunk Type

Hardware Requirements

• Loop-start trunk card (VB-43511A)

• Caller ID circuit card (VB-43511)

• MFR card (for Caller ID Auto DISA)

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Section 700 - Operation Chapter 3. System Features

Considerations

• Caller ID service must be ordered from the local telephone operating

company or the interexchange carrier.

Caller ID Auto DISA

(CPC-A II Version 6.1 or higher and CPC-B Version 6.1 or higher)

Description

A DBS equipped for Caller ID (CID) can provide automatic DISA dial tone based on Caller ID information. This allows up to 10 predetermined users to access the DISA feature without requiring a trunk be left in the DISA mode.

When a CID call is sent to the DBS, the CID number is checked against the table. If the number is found, the caller will automatically be connected to DISA dial tone.

Related Programming

• FF1 (System Programming): Automatic DISA

Hardware Requirements

• Loop-start trunk card (VB-43511A)

• Caller ID circuit card (VB-43511)

• MFR card (Caller ID Auto DISA)

Considerations

• Caller ID feature must be enabled.

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Chapter 3. System Features Section 700 - Operation

Centrex/PBX Compatibility

(CPC-A Version 3.2 or higher, CPC-AII, and CPC-B Version 2.1 or higher)

Description

Centrex/PBX Compatibility allows the DBS to be connected to centrex or PBX lines.

The DBS supports up to 8 access codes for dialing centrex or a PBX. These access codes allow the DBS SMDR output to exclude the number dialed to reach a centrex or PBX line.

The DBS also supports transmission of a flash signal over t he centrex or PBX link.

Related Programming

• FF1 (System): PBX Access Code(s)

• FF2 (Trunks): Trunk Type

• FF8 (Least Cost Routing): LCR Add Tables

Considerations

• The LCR Add T able can be used to prefix digits for outgoing calls through

Centrex.

Direct Inward Dialing (DID)

(CPC-B Version 2.0 or higher)

Description

The Direct Inward Dialing (DID) feature allows an extension to have a dedicated direct number. The dedicated number allows calls to be made directly to the extension, without the caller going through the attendant.

Prior to CPC-B Version 3.1, only one DID number could be assigned to an extension. Beginning with CPC-B Version 3.1, one DID number can be assigned to several extensions, and one extension can have more than one DID number; this is also true of CPC-AII.

If a DID number is assigned to more than one extension, incoming calls to the DID number ring at all the assigned extensions simultaneously.

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Section 700 - Operation Chapter 3. System Features

Related Programming

• FF1 (System): Multiple DID (CPC-B Version 3.1 or higher)

• FF3 (Extension): Inbound DID Dial Number (CPC-B Version 2.0 to 2.16)

• FF4 (Ring): DID, Delayed, Night , Delayed Night, Night 2, and Delayed

Night 2 Ring Assignments

Hardware Requirements

• Either the T-1 Card or DID trunk card is required. Each DID trunk card

provides 8 ports.

• The DID trunk card requires an external 48V power supply. See

Installation (Section 300) for instructions.

Considerations

• The DID Trunk card supports 4-digit, dial-pulse DID.

• The T1 card supports 4-digit, dial-pulse or DTMF DID.

• DID numbers must be between 0000 and 9999.

• Beginning with CPC-B Version 3.1, a maximum of 500 DID/extension

settings is allowed.

DID Night Ringing Assignment

(CPC-B Version 5.0 or higher)

Description

For a description of this feature, see “DID/DNIS Flexible Ring Assignments” on page 3-18.

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Chapter 3. System Features Section 700 - Operation

DID Delayed Ringing

(CPC-B Version 5.0 or higher)

Description

For a description of this feature, see “DID/DNIS Flexible Ring Assignments” on page 3-18.

DID/DNIS Flexible Ring Assignments

(CPC-B Version 5.0 or higher)

Description

DID/DNIS Flexible Ring Assignments allow night ringing and delayed ringing for specific DID/DNIS numbers.

Related Programming

• FF1 (System): Delayed Ring

• FF1 (System): Central Office Delayed Ring Timer

• FF1 (System): Inbound DID Dial Numbers

• FF1 (System): DNIS Number Setting

Considerations

• Timing for DID/DNIS delayed ringing is controlled by the Central Office

Delayed Ring Timer.

• The system uses a DID Numbers Table for DID assignment. The DID

Numbers Table allows up to 500 DID assignments. Each assignment consists of the DID number and an associated extension.

• The system uses a separate DNIS Numbers Table for DNIS assignment.

The DNIS Numbers Table allows up to 500 DNIS assignments, with each assignment consisting of the DNIS number and an associated extension.

• When multiple extensions are assigned delayed ringing for the same DID/

DNIS number, unanswered delay ringing forwards based on the extension with the lowest port number.

For example, if port numbers 125 and 126 both have delayed ringing for the

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Section 700 - Operation Chapter 3. System Features

same DNIS number and both ports do not answer a delayed ringing call, the call follows the call forwarding settings of port 125.

DID/DNIS Text Name Assignment

(CPC-B Version 5.0 or higher)

Description

DID/DNIS Text Name Assignment allows the assignment of text names to specific DID/DNIS numbers. The text name can include up to six characters.

Text name assignments are especially useful when multiple DID or DNIS lines terminate to the same extension or group. For example, a call center may handle inquiries for three different companies. To easily identify which customer is being called, individual DID or DNIS numbers can be assigned for each customer, and then corresponding text names can be assigned to the DID or DNIS trunks.

Up to 200 DID text names and 200 DNIS text names can be assigned.

Related Programming

• FF1 (System): Inbound DID Dial Numbers

• FF1 (System): DNIS Number Setting

Considerations

• A DSS/72 is required to assign text names to DID/DNIS trunks.

• If text is assigned to a DID/DNIS number that r ings at multip le ext ensions,

all of the extensions will receive the text display.

• The text display follows forwarded calls and transferred calls.

• If text is not assigned to a DID/DNIS line, the number will display.

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DID/DNIS to a Voice Mailbox

(CPC-B Version 6.0 and higher)

Description

DID/DNIS to a voice mailbox allows DID/DNIS calls to be routed to a voice mailbox that is not connected to a physical extension.

To implement this feature, the DID/DNIS trunks must be assigned to ring at the voice mail system. Once voice mail answers, the DBS sends a DID/DNIS Answer Code required by the voice mail system plus the final DID/DNIS digits to the voice mail system. The DID/DNIS Answer Code signals the voice mail system to open with a greeting and the DID/DNIS digits specify the appropriate mailbox.

Operation

To assign a DID/DNIS Answer Code:

1. Pick up the receiver or press the ON/OFF key.

2. Press

3. Dial

4. Enter the DID/DNIS Answer code required by the voice mail system (1 to

5. Press

6. Press the

To display a DID/DNIS Answer Code:

1. Pick up the receiver or press the ON/OFF key.

2. Press

PROG

#95

6 digits).

HOLD

ON/OFF

The

CONF

ON/OFF

LED goes off.

key.

The

#95

ON/OFF

key.

LED goes off.

3. Dial

4. Press the

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Section 700 - Operation Chapter 3. System Features

To delete a DID/DNIS Answer Code:

1. Pick up the receiver or press the ON/OFF key.

2. Press

3. Dial

4. Press

5. Press the

ON/OFF

The

Related Programming

• FF1 (System): Number of DID/DNIS Digits to Voice Mail

• FF1 (System): DID/DNIS Flexible Ringing Assignments

Considerations

DID/DNIS digit transmission.

that are assigned as voice mail.

Answer code entry.

attendant phone or a key phone that has entered the programming access code.

PROG

#95

HOLD

ON/OFF

key.

LED goes off.

The DID/DNIS digits are only sent to ports

The DID/DNIS Answer Code can be entered from an

VM ports and hunt groups.

voice mail port or a voice mail hunt group.

Second hunt group.

transfers the call to a second hunt group, the DID/DNIS calls are not transmitted to the second hunt group.

Third-party VM.

the feature is used with third-party voice mail systems, the voice mail can be connected through analog extension ports or OPX ports.

Call forward ID.

Forward ID Code is transmitted to the voice mail. The DID/DNIS digits are not.

DID/DNIS data transmission.

API link using the existing API key code packet.

If the DID/DNIS call rings into a hunt group that in turn

This feature can be used third-party voice mail systems. If

When DID/DNIS calls are forwarded to voice mail, the Call

The DID/DNIS digits can be sent to a specific

The DID/DNIS digits are transmitte d over the

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Chapter 3. System Features Section 700 - Operation

Direct Inward System Access (DISA)

(All Versions)

Description

Direct Inward System Access (DISA) gives off-site users dial-in access to the DBS. Users access DISA by dialing a 7-digit number assigned to a DISA trunk.

For security reasons, one incoming DISA code and two outgoing DISA codes can be assigned. If an incoming code is assigned, it must be entered as soon as the DISA trunk answers. An outgoing code must be entered before the user dials an outgoing call.

Operation

To make a DISA call to an extension:

1. Dial the DISA trunk number.

2. Once you hear DISA dial tone from the DBS, enter the 4-digit DISA code (if an incoming DISA code is assigned). If the incoming DISA code is not programmed, you can proceed to the next step.

3. Dial the extension number.

To make a DISA call to an outside number:

1. Dial the DISA trunk number.

2. Once you hear DISA dial tone from the DBS, enter the 4-digit DISA code (if an incoming DISA code is assigned). If the incoming DISA code is not programmed, you can proceed to the next step.

3. Dial #7 plus the 4-digit Outgoing DISA Code. Two outgoing DISA codes are assigned. Either may be used after the #7.

4. Dial the trunk group number you want to use (81-86 or 9).

5. Dial the desired telephone number.

Related Programming

• FF1 (System): Direct Inward System Access (DISA) ID Code

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Section 700 - Operation Chapter 3. System Features

• FF1 (System): DISA Outbound Call ID Code 1

• FF1 (System): DISA Outbound Call ID Code 2

• FF2 (Trunk): DISA Auto Answer

• FF2 (Trunk): DISA Start Time

• FF2 (Trunk): DISA End Time

To program an incoming code from an attendant phone:

In addition to the DISA ID Setting in FF1, the following procedure can be used to program an incoming code.

1. Press the

• The phone issues intercom dial tone.

• The

2. Press the

3. Dial “#7.”

4. Enter the DISA code.

5. Press the

6. Press the The

ON/OFF

Hardware Requirements

• An MFR card is required for DISA. The MFR card is required to detect

DTMF tones entered via the DISA connection.

ON/OFF

LED lights.

CONF

HOLD ON/OFF

key.

LED goes off.

key.

Considerations

• DISA can be used to access extensions as well as outside numbers.

• Once an incoming DISA code is entered, you cannot blank it out without

entering the programming mode.

• Busy override cannot be used for a DISA line.

• With CPC-A and CPC-B Versions 2.0 to 2.1, DISA calls cannot access

hunt groups.

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Chapter 3. System Features Section 700 - Operation

Direct Trunk Access

(All Versions)

Description

Extensions can access a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks.

Operation

1. Press the

• The phone issues intercom dial tone.

• The

2. Dial “88,” then enter the desired line number (01-64).

• The phone issues outside dial tone.

• “CO TALK #XX” (where “XX” is the line number) appears on the

display.

3. Dial the telephone number. The number appears on the display.

4. Complete the call and replace the handset.

ON/OFF

key:

LED lights.

Distinctive Ringing

(CPC-AII and CPC-B Version 3.1 or higher)

Description

Distinctive trunk call ringing patterns can be set up for each extension using the Distinctive Ringing feature. Distinctive Ringing allows users to determine which extension is ringing when several telephones are in the same area. If no distinctive ringing pattern is set, the extension rings based on the incoming ring pattern assigned to the trunk.

Related Programming

• FF3 (Extension): Extension Ring Pattern

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Section 700 - Operation Chapter 3. System Features

Hardware Requirements

• SCC-B Version 1.2 or higher is required for this feature.

Considerations

• One of ten ringing patterns can be selected.

• The ringing patterns are different for key phones and SLT/OPX phones.

Door Box (Using Extension Adaptor)

(CPC-B Version 7.0 and higher and CPC-A II Version 7.0 and higher)

Description

Door boxes (also called door phones) and door openers work together. The door box is an intercom that allows visitors to announce their presence from the office door. The door opener enables a user to unlock the door using a telephone. Door openers are not sold by Panasonic; they can be purchased separately from an electronics dealer.

Operation

There are two types of door phone adaptors available for the DBS. The first type (VB-43701) utilizes a trunk connection to connect to the door box. See Door Box- (Using Trunk Adaptor) for more information. The second type (VB-43711) utilizes a digital port extension to connect to the door box and door opener and is described below.

To Open a Door When Talking to the Door Box:

1. Answer the Door Box.

2. While still connected to the call, dial:

#3 NNNN *

9999 by default)

3. The door will unlock. Listen for the person to enter the building before hanging up.

To Open the Door When Not Talking to the Door Box:

(where NNNN is the Door Opener Access Code, if required -

1. Press the

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ON/OFF

key (or pick up the handset).

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Chapter 3. System Features Section 700 - Operation

2. While still connected to the call, dial:

#3 XXX NNNN *

NNNN is the Door Opener Access Code, if required - 9999 by default)

3. The door will unlock. Listen for the person to enter the building before hanging up.

Related Programming

• FF4 (Ringing and Hunt Groups): Ringing Assignments (all)

• FF1 (System Programming): Door Phone Assignments (all)

• FF1 (System Programming): Door Opener ID Requirement

Hardware Requirements

• The Door Box feature requires a Door Box Adaptor (VB-43711), Door

Box (Door Phone) (VA-43705), and door opener. The door opener can be purchased from an electronics dealer.

• One Door Box can be connected to a Door Box Adaptor.

(where XXX is the Door Box extension number and

Considerations

• Each Door Box Adaptor uses one digital extension port.

• Up to 4 Door Boxes may be connected.

• The Door Box extension cannot take part in conference calls or be

overridden.

• Door Box calls cannot be call forwarded or be hunting or coverage group

members.

• The Door Opener can be set to open for 2 to 12 seconds.

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Section 700 - Operation Chapter 3. System Features

Door Box (Using Trunk Adaptor)

(All Versions)

Description

Door Boxes (also called door phones) and door openers work together. The door box is an intercom that allows visitors to announce their presence from the office door. The door opener enables a user to unlock the door using a telephone. Door openers are not sold by Panasonic; they can be purchased separately from an electronics dealer.

There are two types of door box adaptors available for the DBS. The first type (VB-43701) utilizes a trunk connection to connect to the door box and is described below. The second type (VB-4371 1) utilizes a digital port extension to connect to the door phone and door opener. See “Door Box (Using Extension Adaptor)” on page 3-25 for more information.

Operation

1. Answer the door box. (Door Box calls ring in on a dedicated FF key.)

2. Press “3” while connected to the door box extension. The door opens automatically.

Related Programming

• FF4 (Ringing and Hunt Groups): Ringing Assignments (all)

• FF2 (Trunk Programming): DTMF/Pulse Dialing for Trunks

Hardware Requirements

• The Door Box requires a Door Box Adaptor (VB-43701), Door Box (VA-

43705), and door opener. The door opener can be purchased from an electronics dealer.

• Up to two Door boxes can be connected to a Door Box Adaptor and utilize

the same trunk.

• The Door Box extension cannot take part in conference calls.

• The Door Opener can be set to open for 15 seconds, 30 seconds, or one

minute.

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Chapter 3. System Features Section 700 - Operation

• While the Door Opener is functioning, a call from another Door Box on the

same door box adaptor cannot be answered.

Considerations

• The trunk connected to the Door Box Adaptor must be set to dial pulse.

Sensor

(All Versions)

Description

The sensor is a device that detects when a circuit is opened or closed. Sensors can be used to detect events such as the opening of windows or doors. When the sensor is tripped, a tone sounds at a designated extension. Sensors are not sold by Panasonic; they can be purchased separately from an electronics dealer.

Hardware Requirements

The sensor is attached to the Door Box Adaptor (VB-43701). Trunk lines connected to the Door Box Adaptor signal the designated

extension when the sensor is tripped.

Related Programming

• FF2 (Trunks): DTMF/Pulse Dialing for Trunks

• FF4 (Ring Assignments): CO Day Ring Assignments

• FF4 (Ring Assignments): CO Night Ring Assignments

Considerations

• The trunk connected to the sensor must be a dial-pulse trunk.

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Section 700 - Operation Chapter 3. System Features

DP/DTMF Stations

(All Versions)

Description

The DBS allows both dial pulse and DTMF extension types.

Related Programming

• FF2 (Trunk): DTMF/Pulse Dialing for Trunks

Considerations

• DP to DTMF Signal Conversion allows DTMF extensions to use either

dial pulse or DTMF trunks.

DP to DTMF Signal Conversion

(All Versions)

Description

This feature allows an extension user to switch from DP to DTMF signaling when using a DP trunk.

For instance, if a user dials into a voice mail system using a DP trunk, the user can switch to DTMF signaling to communicate with the voice mail system.

DTMF tones can be sent either during the call or while the call is being dialed.

Operation

To switch from dial pulse to DTMF dialing, press “*” or “#.”

Related Programming

• FF2 (Trunk): DTMF/Pulse Dialing for Trunks

Considerations

• DTMF dialing remains in effect for the duration of the call. Pulse dialing is

restored when the handset is replaced.

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Chapter 3. System Features Section 700 - Operation

• Once DTMF dialing is invoked, the user cannot switch back to pulse

dialing without disconnecting the call.

• Changing from dial pulse to DTMF is possible even if the “*” or “#” key is

programmed for speed dialing.

Hunting Priority for VAUs

(CPC-AII and CPC-B Version 5.0 or higher)

Description

This feature allows hunting priority to be assigned to calls that overflow from the hunt group to the VAU. If the caller hears the VAU message and then decides to dial back into the hunt group, he or she is placed before other calls that have just entered the hunt group queue. For an illustration of the flow of calls, see Figure 2-1 on page 3-31.

T o further improve VAU operation, DID, DISA, and transferred calls are now routed to the first VAU message. (In previous releases, these calls were routed to the second VAU message.)

In addition, a digital port can now be assigned as a VAU through system programming. In previous releases, VAUs were assigned as standard digital ports. Using the standard digital port assignment required the installer to make the following program changes:

• The CO Offhook Signal option had to be set to “on” (FF3 1-144# 7#).

• The Call Waiting Notification Tone/OHVA option had to be set to “off”

(FF3 1-144# 8#).

• Auto Pickup had to be set to “on” (FF3 1-144# 12#).

• All FF keys for the extension port had to be cleared.

The VAU assignment now eliminates the need to make these program changes. Once a port is assigned as a VAU, the system treats that port as if these changes have been made.

Note:

settings have been made, it does not actually change the settings. If the port is later assigned as a standard digital port, the or iginal program settings will still be in effect.

Though the VAU assignment treats the VAU port as if the program

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Figure 2-1. VAU hunting priority

Direct Trunk Call to the Hunt Group Pilot Number

Calls that transfer back into the hunt group are placed at the top of the queue.

Hunt Group Queue

Hunt Group

Related Programming

• FF3 (Extension): VAU Port Assignment

• FF3 (Extension): VAU Hunting Priority

Considerations

• The following call types are routed to the first VAU message:

- Trunk calls (including DID and DNIS calls)

- Transferred trunk calls

- Intercom calls

- Transferred intercom calls.

VAU

All recalls are routed to the second VAU message.

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Chapter 3. System Features Section 700 - Operation

Independent Timers

(CPC-AII and CPC-B, Version 3.1 or higher)

Description

Beginning with CPC-B Version 3.1, the DBS provides separate timers for Call Forwarding-No Answer, CO Delayed Ring, Extension Delayed Ring, and Hunt Group--No Answer.

The Call Forwarding-No Answer timer determines how long a call will ring an extension before forwarding.

The CO Delayed Ring and Extension Delayed Ring timers determine how long a call will ring an extension before ringing other extensions assigned to delayed ringing.

The Hunt Group-No Answer timer determines how long a call will ring an idle member of a hunt group before hunting to the next idle group member.

Related Programming

• FF1 (System): Call Forward--No Answer Timer

• FF1 (System): Central Office Delayed Ring Timer

• FF1 (System): Extension Delayed Ring Timer

• FF1 (System): Hunt Group No Answer Timer

Internal Hold Tone

(CPC-AII Version 7.0 and higher and CPC-B Version 7.0 and higher)

Description

If a music-on-hold sound source is unavailable, a periodic hold tone generated in the DBS can be provided to caller.

Related Programming

• FF1 (System): Internal Hold Tone

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Least Cost Routing (LCR)

(All Versions)

Description

Least cost routing (LCR) automatically selects the least expensive route available for toll calls.

LCR is accessed by dialing “9” before placing a call.

Related Programming

Primary Program Areas:

• FF1 (System): Least Cost Routing (LCR) Access

• FF3 (Extension): Forced Least Cost Routing

Other Program Areas:

Considerations

• FF8 (LCR): Time Priority Tables

• FF8 (LCR): LCR Trunk Group Tables

• FF8 (LCR): Least Cost Routing Area Codes

• FF8 (LCR): Special LCR Area Codes

• FF8 (LCR): Least Cost Routing (LCR) Office Codes

• FF8 (LCR): Special LCR Office Codes Tables

• FF8 (LCR): LCR Add Tables

• FF8 (LCR): LCR Delete Tables

• If LCR is enabled, ML and MCO keys can be assigned for trunk group 89.

However, the FF keys will not light.

• If the LCR feature is deactivated, Pooled Trunk Access is selected

automatically.

• Your system can be programmed to use the LCR feature for all outgoing

calls.

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Music-on-Hold

(All Versions)

Description

The DBS can provide Music-on-Hold to parties on hold on a CO line. The Music-on-Hold feature can also be used to play announcements or advertisements if desired.

The system can provide Music-on-Hold using the background music source or a separate music source. See “Background Music” on page 3-11 for more information.

Beginning with CPC-AII Version 7.0 and CPC-B Version 7.0, if no music-onhold sound source is available, an internally generated periodic hold tone can be supplied to calls on hold. See“Internal Hold Tone” on page 3-32 for more information.

Hardware Requirements

• The music source must be purchased separately. It is not provided with the

DBS.

• If a single music source is used for both Music-on-Hold and background

music, the music source connects to the CN5 on the DBS. If a separate music source is used for background music, it is connected directly to the SCC card. See Installation (Section 300) for instructions. Make sure the option straps are correctly set.

• The input impedance for the music source is 10k ohms.

• The maximum input level is 10 dB.

Important:

A license may be required from the American Society of

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Night Service

(CPC-AII prior to Version 7.0 and CPC-B Prior to Version 7.0)

Description

The Attendant can switch the system between Day and Night Modes for answering outside calls. It is also possible to program the system to automatically switch between night and day modes. (CPC-AII or CPC-B Version 4.0 or higher is required for automatic day mode settings.)

While in Night Mode (generally used at night or any time when your office is closed), incoming calls can ring at selected extensions (a night watchman’s extension, for example), an extension connected to an answering machine, or to a Universal Night Answer point. Universal Night Answer (UNA) is used to allow calls to be picked up from any extension.

See page 3-64 for information on setting a UNA point. See “Auto Day Mode” (page 3-6) for information on a CPC-B Version 4.0

enhancement (also available in CPC-AII) that allows automatic switching between day and night modes.

Operation

To switch to Night Mode:

1. Press the

• The phone issues intercom dial tone.

• The

2. Dial “#52.”

3. Press the

• The

• “NIGHT MODE” appears on the display.

To switch to Day Mode:

1. Press the

ON/OFF

key.

LED lights.

key.

LED goes off.

key.

• The phone issues intercom dial tone.

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• The

2. Dial “#52.”

3. Press the

• The

• “DAY MODE” appears on the display.

ON/OFF

Related Programming

• FF1 (System): Ring Patterns for UNA Terminals (M, C, & B)

• FF4 (Ringing and Hunt Groups): CO Day Ring Assignment

• FF4 (Ringing and Hunt Groups): CO Night Ring Assignment

Hardware Requirements

• Calls during Night Mode are often directed to external paging speakers or

to an external ringing device, such as a night bell. External paging and ringing devices are not provided with the DBS; they must be purchased separately.

LED lights.

ON/OFF

LED goes off.

key.

Considerations

• If “#52” is assigned to an FF key on an attendant phone, the attendant can

switch between Day and Night Modes simply by pressing the key. The FF key lights red when the system is in night mode.

• If there are two Attendant Phones and both DSS consoles have a

key (programmed on a FF key), both when Night Mode is activated.

• If the system is programmed to switch between night and day modes

automatically, you

cannot

switch between modes by using “#52.”

NIGHT

indicators will light red

NIGHT

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Section 700 - Operation Chapter 3. System Features

Night Service

(CPC-AII Version 7.0 and higher and CPC-B Version 7.0 and higher)

Description

The Attendant can switch the system between Day and two Night Modes for answering outside calls. It is also possible to program the system to automatically switch between night and day modes.

While in a Night Mode (generally used at night or any time when your office is closed), incoming calls can ring at selected extensions (a night watchman’s extension, for example), an extension connected to an answering machine, or to a Universal Night Answer point. Universal Night Answer (UNA) is used to allow calls to be picked up from any extension.

See page 3-64 for information on setting a UNA point. See “Auto Day Mode” (page 3-8) for information that allows automatic

switching between day and night modes.

Operation

To switch to a Night Mode:

1. Press the

• The phone issues intercom dial tone.

• The

2. Dial “ can be used to toggle between Day, Night1 and Night2 modes.)

3. Press the

• The

• “NIGHT MODE” or “NIGHT2 MODE” appears on the display.

To switch to Day Mode:

1. Press the

ON/OFF

#522

” for Night1 mode or “

ON/OFF

key.

LED lights.

key.

LED goes off.

key.

#523

” for Night 2 mode. (Note:

#520

• The phone issues intercom dial tone.

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Chapter 3. System Features Section 700 - Operation

• The

2. Dial “

3. Press the

• The

• “DAY MODE” appears on the display.

ON/OFF

#521

ON/OFF

Related Programming

• FF1 (System): Ring Patterns for UNA Terminals (M, C, & B)

• FF4 (Ringing and Hunt Groups): CO Day Ring Assignments

• FF4 (Ringing and Hunt Groups): CO Night Ring Assignments

• FF4 (Ringing and Hunt Groups): CO Night2 Ring Assignments

Hardware Requirements

LED lights.

.” (Note: #520 can be used to toggle between modes.)

ON/OFF

key.

LED goes off.

Considerations

• Calls during a Night Mode are often indicated by external paging speakers

or an external ringing device, such as a night bell. External paging and ringing devices are not provided with the DBS; they must be purchased separately.

• Day, Night and Night 2 modes can be assigned to FF keys on an attendant

phone. The attendant can switch between Day, Night and Night 2 modes simply by pressing the appropriate key. The FF key lights red when the system is in the assigned mode. Alternatively a DAY/NIGHT1/NIGHT2 toggle mode key can be assigned. Pressing the key toggles between modes. When in Day mode, the FF key LED is not lit. When in NIGHT1 mode, the LED lights red. When in NIGHT2 mode, the LED lights green.

• If the same mode key is assigned on different attendant positions, each key

indicates the current mode. For instance, if a two attendants, both light when in

• If the system is programmed to switch between night and day modes

automatically, you “#520/#521/#522/#523.” (This is different than earlier versions of software.)

can manually switch

NIGHT1

mode.

between modes by using the

key is assigned for

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Section 700 - Operation Chapter 3. System Features

Off-Premises Extension

(All Versions)

Description

SLTs that are located in remote locations can be connected to the DBS through the Off-Premises Extension (OPX) Adaptor.

Off-premise phones can be connected through a direct line to the DBS or through the central office, depending on how far they are from the main cabinet. For specifications, see Installation (Section 300).

Operation

Feature operation for OPX extensions is the same as for local SLT s connected to the DBS.

Related Programming

• FF3 (Extension): Terminal Type

Hardware Requirements

• One OPX Adaptor (VB-43702) is required for each OPX extension.

• When OPX extensions are connected through the central office, an

external ringer supply may be required. If required, the ringing supply is connected to the OPX Adaptor.

Considerations

• Up to 8 OPX extensions can be connected to a system.

• The DBS side of the OPX Adaptor is connected to a digital extension port.

Paging

(All Versions)

Description

Internal paging is accomplished through the speakers of your system’s key phones. The Paging feature allows you to contact someone temporarily away

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Chapter 3. System Features Section 700 - Operation

from an extension, give instructions to an entire group, or communicate with several people at once. If an external paging system is connected to your system, pages can also be sent through its speakers.

Beginning with CPC-B Version 3.1, the Paging feature can also be programmed to time out after sixty seconds. When a page call times out, a busy tone is sent to the extension that initiated the page.

Operation

To use the Paging feature:

1. Pick up the handset.

2. Press “#,” then enter the number of the desired Paging Group (00-07).

EXT

The

3. Make your announcement.

LED lights.

4. Replace the handset.

Related Programming

• FF1 (System): Page Duration (CPC AII and CPC-B Version 3.1 or higher)

• FF1 (System): External Page Interface Control for Paging Groups

• FF3 (Extension): Extension Page Group

Hardware Requirements

• External relays and an amplifier are required for external paging.

Considerations

• If an external paging system has been connected to Paging Groups 00-07,

pages can be made through the external speakers. Voice Paging can also be heard over the extensions in groups 00-07.

• An extension can belong to more than one paging group.

• A maximum of eight Paging Groups can be assigned to a system.

• Only one page may be performed at a time with one exception. Pages to

group 00 always take priority. If you page group 00 while another extension is paging group 01-07, the other page terminates. The other pager receives busy and “Page Overridden” displays on the telephone.

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Section 700 - Operation Chapter 3. System Features

• Paging cannot be heard at busy extensions or at extensions for which the

Do Not Disturb, Call Forwarding, or Absence Message feature is activated.

• You can answer Paging from an idle extension by dialing the Meet-Me

Answer code (“77”) during a page or if in a call, placing the call on hold and dialing “77.”

Power Failure Transfer

(All Versions)

Description

This feature provides telephone service to a limited number of SLTs during a power failure. The SLTs are connected to the CO via a Power Failure Unit (PFU).

In the event of a power failure, the power failure extensions have dial tone directly from the CO; system features and restrictions do not apply.

Hardware Requirements

• Power Failure Unit (VA-43703)

• An SLT that will be connected to the PFU.

Considerations

• Up to four SLTs can be connected to one Power Failure Unit.

• If a call is in progress through the PFU when the power is restored, the call

will be disconnected.

• For added protection against power outages, backup batteries can be

installed in the DBS. Backup batteries provide full telephone service and system features to all DBS extensions for a limited amount of time.

With maximum traffic, the backup batteries last up to 40 minutes for the DBS 40 and 72, and up to 30 minutes for the DBS 96.

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Remote Maintenance

(All Versions)

Description

The DBS can be programmed from a remote terminal or from a remote PC. Remote programming can be accomplished using the Remote Programming Mode or by using Panasonic’s PCAS (Personal Computer Administration System) or DBS Manager software.

Remote Programming Mode

(All Versions)

Description

Remote Programming Mode uses a “dumb” terminal or a PC to access the DBS. This method of remote maintenance is less sophisticated and more difficult than using PCAS or DBS Manager.

Operation

You can enter the Remote Programming Mode through any of these three methods:

• By using a local PC and communications package to connect directly to

the DBS serial port

• By dialing into the system through a direct DISA trunk

• By dialing into the system through a regular CO trunk, then requesting the

operator to enter the Remote Programming ID Code.

Terminal Programming Through a Direct Connection

When programming from a terminal connected to the RS-232C (SMDR) port, perform the following steps:

1. Make certain the cables are configured and connected as outlined in

Section 300.

2. Make certain the DBS is in the SMDR mode by entering the following

code from the attendant port:

ON/OFF

#93

3. Enter your terminal communications program and make sure your PC’s

data communications settings match those of the DBS.

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Section 700 - Operation Chapter 3. System Features

4. From your terminal communications program, type the following

command:

#99xxxx

(where xxxx = the site’s password)

5. After the DBS responds, type P and then press Enter.

Follow the directions on the screen to access the desired program. (See “Terminal Programming Commands.”)

Terminal Programming Through DISA

Note:

The DBS must be equipped with an MFR card and a RAI card to allow

terminal programming using this method. When programming through a DISA trunk, perform the following steps:

1. Dial into the DBS through a DISA trunk.

2. Once you are connected, type

#69999

from your terminal communications

program.

3. After the DBS responds with REMT>, type P and then press Enter.

Follow the directions on the screen to access the desired program. (See “Terminal Programming Commands.”)

Terminal Programming Through a CO Trunk and Operator Transfer

Note:

The DBS must be equipped with an MFR card and a RAI card to allow

terminal programming using this method. When programming through a normal trunk, perform the following steps:

1. Dial into the DBS through a normal trunk.

2. Ask the operator to place you on hold and dial

#69999

to transfer you into

remote programming.

3. After the DBS responds with REMT>, type P and then press Enter.

Follow the directions on the screen to access the desired program. (See “Terminal Programming Commands.”)

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Terminal Programming Commands

Use the following commands to navigate terminal programming:

Command Description

~01 Access System parameters ~02 Access Trunk parameters ~03 Access Extension parameters ~04 Access Ring assignments ~05 Access FF-key assignments ~06 Access Name assignments ~07 Access Toll Restriction data ~08 Access Least Cost Routing data ~09 Access Copy mode ~10 Access Speed Dial data ~B Back to previous address ~b Back to previous port ~F Forward to next address ~f Forward to next port ~R Return to provide mode Ctrl-Z Quit

Remote Programming Using PCAS or DBS Manager

(CPC-A 3.1 and higher, CPC-A II, and CPC-B 1.0 and higher)

Description

PCAS provides a menu-driven interface for remote maintenance. For complete details about using PCAS, see the PCAS User’s Guide.

Very similar to PCAS but more enhanced is the Windows-based program DBS Manager. For complete details of using DBS Manager, see the DBS Manager User’s Guide.

The primary function of these programs is to allow you to set up and maintain DBS settings using a PC. Their communications capabilities allow you to maintain the DBS settings while you are on-site with the DBS, or while you are off-site at a remote location.

These programs enable you to perform tasks such as:

• Setting up communications information

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Section 700 - Operation Chapter 3. System Features

• Connecting your PC with a customer’s DBS

• Maintaining DBS parameters

• Backing up and restoring customer databases.

Station Class of Service

(CPC-AII and CPC-B Version 3.1 or higher)

Description

Station Class of Service provides a way to restrict access to certain extension features. Station Class of Service 0 provides access to all features. By default, all extensions are assigned to this class of service. Classes of Service 1-8 can be modified to allow and restrict access to specific features. The following table shows the features that can be enabled/disabled for station classes of service.

Table 3-1. Station Classes of Service

Class of Service Features

Number Feature

1 Dial Tone On/Off (#50) 2 Head/Handset Exchange (#51) 3 BGM On/Off (#53) 4 Absence Message Set/Reset (71) 5 Call Forward Set/Reset (72) 6 Do Not Disturb (73) 7 Station Lockout (74) 8 Park Hold (75)

9 Park Pick Up (76) 10 Meet Me Answer (77) 11 UNA Pickup (78) 12 Direct Pickup (79) 13 Group Pickup (70) 14 Tone/Voice Mode (1) 15 Message Waiting Set (2) 16 Bu sy Override (4) 17 Call Waiting (3) 18 Offhook Voice Announ ce (5) 19 Central Office Call Queuing (2)

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20 SLT Transfer (8) 21 Call Forwarding--Outside (720, 721, 722, 724) (

higher) Call Forwarding--External (723) ( CPC-A and CPC-AII/CPC-B Versions prior to 7.0) Note: Call forwarding -- External (723) only allows external call forwarding for internal

calls.

CPC AII and

CPC-B Version 7.0 or

Related Programming

• FF1 (System): Extension Class Of Service Setting

• FF3 (Extension): Extension Class of Service Assignment

Considerations

• Some features that are in use at the time they are disabled from the Class of Service cannot be cancelled. For instance, if background music is turned on at a phone at the time background music is disabled from the class of service, the background music at the phone cannot be turned off. Make certain that features are not in use when removed from a class of service. (If a feature is accidentially left active, simply reenable the feature in the class of service and turn off the feature.)

Station Hunting

(All Versions)

Station hunting allows calls to be automatically transferred among a preselected group of phones.

When a call terminates to a busy extension in a hunt group, the call automatically transfers to another extension in the group. If the second extension is busy, the call automatically transfers to another member of the group.

Several methods of station hunting are available. The CPC version determines which methods are available.

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Section 700 - Operation Chapter 3. System Features

Terminal and Circular Hunting

(CPC-A; CPC-B Versions Prior to 2.0)

Description

CPC-A and CPC-B Versions prior to 2.0 provide terminal and circular hunt groups.

Terminal Hunt Groups

With terminal hunt groups, a call must ring at the first extension in the group in order for hunting to be invoked.

If the first extension of the hunt group is busy , the call automatically transfers to the next extension in the group. If that extension is busy, the call continues to hunt through the group. The order in which the call hunts is determined by how the group is programmed. Up to eight extensions can be placed in the group, and calls will always hunt from member 1, to member 2, to member 3, and so on.

If desired, another hunt group can be designated to receive calls should all the members of the original group be busy or not answer.

A pilot number must be designated as the first extension in a terminal hunt group. A pilot number is a fictitious extension number that, when dialed, starts the hunting process through the group. In CPC-A and CPC-B Versions prior to 2.0, a pilot number can be provided by adding a resistor to an analog port. See “Hardware Requirements” for details.

Circular Hunt Groups

With circular hunting, hunting is initiated by calling any extension in the group. If the called extension is busy, the call will hunt through the next members of the group until the end of the hunt group is reached. If the call reaches the end of the group without reaching an idle extension, it will transfer back to the first member of the group until one full circle is completed.

If desired, another hunt group can be designated to receive calls should all the members of the original group be busy.

Related Programming

• FF4 (Ringing and Hunt Groups): Hunt Group Member Table

• FF4 (Ringing and Hunt Group): Call Next Hunt Group

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• FF4 (Ringing and Hunt Groups): Terminal/Circular Hunt Groups

• FF4 (Ringing and Hunt Groups): Ringing Assignments (all)

Hardware Requirements

• A pilot number can be provided by installing a 2 watt 450 Ohm resistor on the analog port that will be dialed to initiate s tat ion hu nting. The resis tor is placed across the tip and ring of the designated analog port.

The resistor will “busy” the port. When the busy pilot number is called, the call will hunt through the other extensions in the group.

Considerations

• Eight Station Hunt Groups can be programmed; a single Hunt Group can contain up to eight extensions, including the pilot extension.

• If all extensions in a group are busy and an alternate group has not been designated, CO calls will queue, and intercom calls will receive busy tone.

• If the first extension within a hunt group activates an absence message, call forwarding, or DND, the hunt feature will not work.

• If an extension other than the first extension activates an absence message, call forwarding, or DND, the hunt feature will skip that extension, and proceed to the next extension within the group.

• The amount of time a call rings at a hunt group member before transferring to another hunt group member is determined by the Call Forward--No Answer Timer.

• An SLT hunt group member that places a call on hold and then replaces the handset will not receive additional hunt group calls until the held call is released.

• An extension that is a member of a hunt group cannot be a member of another hunt group or a member of call coverage group.

• The offhook signaling option should be removed from members in a hunt group.

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Section 700 - Operation Chapter 3. System Features

Terminal, Distributed and Longest Idle Hunting

(CPC-AII and CPC-B Version 2.0 or higher)

Beginning with CPC-B Version 2.0, three types of hunt groups are available: Terminal, Distributed, and Longest Idle. In addition, CPC-AII and CPC-B Version 2.0 and higher also provide a software-defined pilot extension number. The software-defined pilot number eliminates the need for the 2 W 450 Ohm resistor required for a pilot number in CPC-A and CPC-B Versions prior to 2.0.

CPC-AII and CPC-B Versions 2.0 or higher also allow calls from busy hunt groups to overflow to a transfer extension. The transfer extension can be the pilot of another hunt group, the pilot (0) of the attendant group, or a single extension number.

Terminal Hunt Groups

When the Terminal method is selected, a call to the pilot number will repeatedly search hunt group members until the Transfer Timer expires. If none of the members is free when the timer expires, the call is transferred to the transfer extension.

Distributed Hunt Groups

When the Distributed method is selected, calls are distributed through the pilot number based on which extension in the group received a call in the last search. The incoming call begins its search at the next available extension in the group and then repeatedly searches the group, in sequence, until the Transfer T imer expires. If none of the members is free when the timer expires, the call is transferred to the transfer extension.

Longest Idle Hunt Groups

With Longest Idle hunting, a call to the pilot number rings the extension in the group that has been available the longest.

As with the other two methods, the search then continues through the Hunt Group until the Transfer Timer expires. If a member does not become available before the timer expires, the call is transferred to the transfer extension.

An extension is not considered idle if it rings.

Related Programming

• FF4 (Ringing and Hunt Groups): Hunt Group Search Method

• FF4 (Ringing and Hunt Groups): Pilot Extension Number

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• FF4 (Ringing and Hunt Groups): Hunt Group Transfer Timer

• FF4 (Ringing and Hunt Groups): Hunt Group Extension Number

• FF4 (Ringing and Hunt Groups): Transfer Extension Number

• FF4 (Ringing and Hunt Groups): CO Delayed Day Ring Assignments for Hunt Group Pilot Numbers

• FF4 (Ringing and Hunt Groups): CO Delayed Night Ring Assignments for Hunt Group Pilot Numbers

• FF4 (Ringing and Hunt Groups): Central Office Day Ring Assignment for Hunt Group Pilot Numbers

• FF4 (Ringing and Hunt Groups): Central Office Night Ring Assignment for Hunt Group Pilot Numbers

• FF4 (Ringing and Hunt Groups): Ringing Assignments (all)

• FF1 (System): Hunt Group No Answer Timer (CPC-AII and CPC-B Version 3.1 or higher)

Considerations

• Eight Station Hunt Groups can be programmed. A single Hunt Group can contain up to sixteen extensions (CPC-AII and CPC-B Version 6.0 or higher) or eight extensions (CPC-B Version 2.0 to 5.04) plus a pilot extension number.

• The transfer destination of any Hunt Group can be set to the pilot number of the next group, the pilot number (0) of the Attendant Group, the pilot number of the same group, or a real extension. The transfer destination cannot be voice mail.

• A Transfer Timer adjusts the transfer time between hunt groups. The transfer time can be set from 0 to 32 seconds. If the timer is set to 0 seconds, CO calls will be queued at the hunt group until a member is available. Intercom calls will also queue.

• Central office trunks can be set to terminate to different hunt group pilot numbers during day and night mode operation.

• With CPC-AII and beginning with CPC-B 3.1, the Hunt Group No Answer Timer determines how long a hunt group member rings before the call is transferred to the next hunt group member. In previous releases, this time was determined by the Call Forwarding--No Answer Timer.

• With CPC-AII and beginning with CPC-B Version 4.0, a call arriving at the the pilot number of a hunt group will hunt to a member that has call

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forwarding set, unless call forwarding is set to an outside number. In previous versions, hunting would skip an extension with call forwarding set. The following call types will hunt to a member that has call forwarding set:

- Intercom calls

- Transferred intercom calls

- Incoming CO calls (including DID calls)

- Transferred CO calls

- DISA calls

Station Message Detail Recording (SMDR)

(All Versions)

Description

Station Message Detail Recording (SMDR) provides detailed call records of outgoing calls. SMDR records can be output to a printer or an external call accounting system.

Figure 2-2 shows the SMDR format for CPC-AII and CPC-B Version 3.1 or higher. Figure 2-3 shows the SMDR format for CPC-A and CPC-B Versions prior to 3.1.

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Page 98

Chapter 3. System Features Section 700 - Operation

Figure 2-2. SMDR Format for CPC-AII and CPC-B Version 3.1 or higher

0 1 2 3 4 5 6 7 012345678901234567890123456789012345678901234567890123456789012345678901234567

1 2 3 4 5 6 7 8 9 T MM/DD HH:MM:SS HH:MM.SS NNN DDDDDDDDDDDDDDDDDDDDDDDDDDDD AAAAAAAAAA VVVVV NN

1=Call type S=Inbound DISA s=Outbound DISA I=Incoming O=Outgoing T=Transfer (See Note 1.) N=DNIS D=DID

2=Date MM=month DD=day

3=Call start time HH=hours MM=minutes SS=seconds

4=Call duration HH=hours MM=minutes SS=seconds

Notes:

1. Transferred calls include direct and group call pickups and conference calls. If a station call is tran sf er re d to an ou ts id e nu mb er , an SMD R re co rd is also created for the st at io n th at is tr an sf er re d.

2. The * symbol appears as a greater-than sign (>) on the SMDR printout; the # symbol appears as a less-than sign (<). Centrex and PBX codes, as well as LCR access codes, do not appear as dialed digits. If the Caller ID Feature is installed and enabled, “Private” appe ar s wi th cal ls tha t ha ve res tr ic te d Ca ll er ID di sp la y an d “O ut of Ar ea ” with long distance calls that do not provide Caller ID information.

5=Extension nu mb er 10-69, 100-699=extensions CO number=DISA

6=Dialed digits or Caller ID DD=digits 0-9 or symbols * or (See Note 2.)

7=Account code A=0-9999999999

8=Verified account code or walking COS code V0000-V9999=verified account codes W0000-W9999=wa lk in g CO S co de s

9=Trunk Number NN=number (01-64 )

Page 3-52 DBS Manual - Revised April 2000 DBS-2.3/9.2-700

Page 99

Section 700 - Operation Chapter 3. System Features

Figure 2-3. SMDR Format for CPC-A and CPC-B Versions Prior to 3.1

0 1 2 3 4 5 6 7 01234567890123456789012345678901234567890123456789012345678901234567890

1 2 3 4 5 6 7 8 MM DD HH:MM H:MM.X C NN DDDDD-DDD-DDD-DDDD NNN AAAAAAAAAA

1=Date MM=month DD=day

2=Call start time HH=hour MM=minute

3=Call duration H=hour (0-9) MM=minutes X=1/10th of a minute (0-9)

4=Call condition I=incoming i=DISA incoming O=DISA outgoing D=Call longer than 10 hours

5=Trunk number NN=number (01-64)

6=Dialed digits DD=digits 0-9 or symbols * or (See the Note following item 8.)

7=Extension number or DISA number 10-73, 100-699=extensions #01-#64=DISA numbers

8=Account code A=digits 0-9 or symbols * or #

Note: The * symbol appears as a greater-than sign (>) on the SMDR printout; the # symbol appears as a less-than sign (<).

Related Programming

• FF1 (System): Parity Check

• FF1 (System): Odd/Even Parity

• FF1 (System): Baud Rate

• FF1 (System): Stop Bit Length

• FF1 (System): Data Length

• FF1 (System): Serial Port Flow Control (X On/ X Off)

• FF1 (System): SMDR Display Start Timer for CO Calls

• FF1 (System): SMDR Printing Mode 1: Outbound and Inbound

• FF1 (System): SMDR Printing Mode 2: Long Distance and Local Calls

• FF1 (System): SMDR Printing Mode 3: Header Title

• FF3 (Extension) Station Message Detail Recorder (SMDR) Report

Hardware Requirements

• A printer or external call accounting system is required to receive SMDR data.

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Chapter 3. System Features Section 700 - Operation

T1 Interface

(CPC-B Version 4.0 or higher)

Description

The T1 Interface is a digital trunk card that provides twenty-four 64 kbps channels, for a total transmission rate of 1.544 Mbps. T1 lines can be leased from local exchange carriers and long-distance carriers.

The DBS T1 Interface supports the following options:

SF or ESF Framing Formats

Either super frame (SF) or extended super frame (ESF) formats can be used with the DBS T1.

The superframe consists of 12 frames, with each frame including 193 bits. Each frame is separated by a framing bit.

An extended super frame consists of 24 frames, double the length of the super frame (SF) format. ESF also supports monitoring and maintenance capabilities that are not available with the SF format.

Flexible Trunk Signaling Modes

The T1 Interface provides the following trunk signaling modes. The signaling modes can be assigned on a per-channel basis:

• Loop start

• Ground start

•E&M.

Related Programming

• FF1 (System): T1 Settings (all)

• FF2 (Trunks): Trunk Type

• FF2 (Trunks): Trunk Port Class

• FF3 (Extension): Station Port Class

Hardware Requirements

• The following hardware is required to install a T1 in a single cabinet:

Page 3-54 DBS Manual - Revised April 2000 DBS-2.3/9.2-700

Panasonic VB43030, VB43060, VB43050 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About This Manual

Chapter 1: List of Features

Chapter 2. Attendant Features

Alternate Attendant

Attendant Assignment of Speed Dialing

Attendant Busy Override

Attendant Call Park

Attendant-Controlled Text Assignment

Attendant Feature Package

Attendant Groups

Dial Tone Disable

DSS/72

Headset Operation

Key Bank Hold

One-Touch VM Transfer

Station Lockout Code Assignment

System Time and Date Control

Traffic Measurement

Walking COS Confirmation

Chapter 3. System Features

Account Codes

Non-Verified Account Codes

Verified Account Codes

Answer Supervision for Voice Mail

Auto Day Mode

Auto Day Mode

Auto Set Relocation

Background Music

Battery Backup

Call Forward ID Code for Voice Mail

Caller ID

Caller ID Auto DISA

Centrex/PBX Compatibility

Direct Inward Dialing (DID)

DID Night Ringing Assignment

DID Delayed Ringing

DID/DNIS Flexible Ring Assignments

DID/DNIS Text Name Assignment

DID/DNIS to a Voice Mailbox

Direct Inward System Access (DISA)

Direct Trunk Access

Distinctive Ringing

Door Box (Using Extension Adaptor)

Door Box (Using Trunk Adaptor)

Sensor

DP/DTMF Stations

DP to DTMF Signal Conversion

Hunting Priority for VAUs

Independent Timers

Internal Hold Tone

Least Cost Routing (LCR)

Music-on-Hold

Night Service

Night Service

Off-Premises Extension

Paging

Power Failure Transfer

Remote Maintenance

Remote Programming Mode

Remote Programming Using PCAS or DBS Manager

Station Class of Service

Station Hunting

Terminal and Circular Hunting

Terminal, Distributed and Longest Idle Hunting

Station Message Detail Recording (SMDR)

T1 Interface