Panasonic VB-42211, VB-42213, VB-43221, VB-43223, VB-43225 User Manual

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%NG-od2 -

Panasonic@

Communications & Systems Company
Business Telephone Systems Glvision
Two Panasonic Way
cIncaucus, NJ 07094

1

rt Number: 550X05701
*nnrrrlr-rt1t IQQG

STATION

USER

GUIDE

Panasmic

VB-42210

VB-43223

\/B-4221 1

VB-43225

VB-42213

VB-43230

VB-43220

VB-43233

VB-43221

Digital Business System

(Digltal Key Telephone Series)

Before

using this phone, please

read these instructions completely.

The contents of this manual are subject to change without notice and
do not conslitule a commitment on the part of Panasonic
Communications & Systems Company (PCSC). Every effort has
been made to ensure the accuracy of this document. However, due to
ongoing product improvements and revisions, Panasonic cannot
guarantee the accuracy of printed material after the date of
publication nor can it accept responsibility for errors or omissions.
Panasonic will update and revise this document as needed.

The software and hardware described in this document may be used
or copied only in accordance with the terms of the license pertaining
to said software or hardware.

Reproduction, publication, or duplication of this manual, or any part

thereof, in any manner, mechanically, electronically, or .
photographically, is prohibited withoul permission of the Panasonic
Communications & Systems Company (PCSC).

0 Cupyright 1995 by Panasonic Communications & Systems
Company

A!! rights resewed.

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Contents

Notes

5. Communicating Within Your Office . . . . . . . . 35

Calling Other Exlensions ................................................................. 36

Paging

.......................................... ..‘..................................................

36

Using Call Forwarding .......................... .:

.........................................

37

Using Call Wailing ........................................................................... 39

Using-Message Waiting

................................................................... 41

Using Do-Not-Disturb

...................................................................... 42

Using Absence Messages

................................................................. 43

Announcing to Busy Extensions

...................................................... 44

Breaking Inlo an Outside Call ..........................................................

46

Using One-Touch Voice Mail

Access..

............................................

46

U&g One-Touch Voice Mail Transfer ........................................... 47

6. Using Additional

Features

. . . . . . . S . . . . . . . . . . . . . . 49

Lucking Your Extension

................................................................. .50

Using Your Calling Privileges from
Another Phone

..................................................................................

50

Switching Between Pulse and Tone Calling

..................................

..5 2
Making Conference Calls 52
Using a Headset

................................................................................ 53

Controlling Internal Dial Tone ,

......................................................... 53

Controlling Background Music

........................................................

54

Using the Reminder Alarm

..............................................................

54

Using Caller ID ................................................................................

55

Appendix A.

Dial Code List

. . . . . . . . . . . . . . . . . . . . . . . . . 61

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..~.

59

.’

Index

Lisls of Fiaures and Table!

.

.

sek also “Personal speed dialing” 16 Using your calling privileges from an­see also “System speed dialing” 16

olhet phone 50
SSD 20
Station lockout

V

conttollhlg 50

Voice calling 36

using 50 Voice mail

Switching assigning a one-touch key 46

between tone and voice calling 36

one-touch access 46,41

pulsk 16 tone 52

Volume

System speed dialing

handset 8

chaining numbers 20

phone not tinging 8

zhecking SSD numbers 20

receiver 8

dialing a SSD number 20

tinget 8

using 20

speaker 8

T w
Telephone Waiting for an outside line 23

display information 5 Walking class of service 50
large display 4

parts 1

setting up 7

small-display 2
Tone calling 36
Tone-to-pulse

switch 52

Transferring

calls 33

screened 33

unscreened 34

with announcement to busy exten-

sion 45

wilh off-hook voice announce 45

U

Understanding your phone 1
Unscreened

off-hook ltansfer 34

on-hook transfer 34

transfers 34
Using Caller ID 55

List of Figures

.

Figure

1.

Small-display phone

...........................................................

.

Figure 2. Large-display phone

............................................................

Figure 3. Idle condition (default display)

............................................

Figure 4. Messages received

...............................................................

Figure

5.

Alarm

time

.........................................................................

*’

Figure

6.

Absence message

................................................................

.

Figure 7. Incoming outside call

.......................................................... .

Figure 8. Outside call in progress

....................................................... .

Figure

9.

Internal

ding

in use

..........................................................

.

Figure 10. Example Caller ID display. ................

..i .......................... 5 *

Figure 11. Call Log format for the small-display phone--calling

number and name

............................................................ 5’

Figure 12. Call log format for the small-display phone--time

and date

...........................................................................

5

Figure 13. Call log format for small-display phone--answer

in formation

..................................................................... 5

Figure 14. Call log format for small-display phone--routing

infotma~ion 57

Figure 15. Call log fotmal for the large-display phone--calling

num bet

............................................................................

5

Figure 16. Call Log format for the large-display phone--detailed

call information

...............................................................

5

.

List of Table!

Table 1. Small-display phone features

...............................................

Table 2. Large-display phone features ...............................................

Table 3. Speed dial alphabet err&y

...................................................

1

Table 4. DBS accounl code usage .....

. ..............................................

2

Table 5. Dial codes

........................................................................... f

lndf

0

Off-hook transfer

screened 33
unscreened 34

Off-hook voice announcement

answering 44
making 44
ltansferring calls with 45

One-touch voice mail access 46,47

assigning a key 46

On-hook transfer

screened 33
unscreened 34

Outside call

bteakiig into 46

placing 13

Outside line callback 23

setting 23

Outside line key, ditecl 14
I’
Paging 36

answering from any extension 37
calling page zones W-07 36

meet-me answer 37

Parking

calls 32
PBX 14
Personal speed dialing

account code into a PSD code 26

assigning

names to PSD codes 18
PSD numbers

to codes 16

to one-touch keys 16
chaining numbers 20
checking PSD numbers 17

saving a client account code 26

using 16
using client account code in PS

code 27
Pickiug up calls 30
Ptogrammiug an account’ code into

PSD code 26

PSD 16
Pulse-to-tone switch 52
Puttiug a call on hold 31

R

Redial

Aulo 21

Redialing

numbers 21

saved number 22
saving a number 2 1, 22

Reminder alarm, using 54
S

Saved number, redialing 22
Saviug

account code in a PSD code 26
and tedialhrg a number 21
number 22

Screened

off-hook transfer 33
on-hook transfer 33

transfers 33
Scrolling through messages 42
Sending a message waiting request
Setting up

absence messages 43

call forwarding 37

call wailing 39
outside line callback 23
relephone 7

Speed dialing

personai 16

index

making 14
outside, placing 13
parking 32

picking up 30
to attendant 36
to exlensions 36

transferring 33
Qmp:on callback, using 4 1
Can&lling

absence message 43
call forwarding 38
call waiting request 42

Chaining SSD or PSD numbers 20
Checking

PSD numbers 17

SS IJ numbers 20

Client account code

programming into PSD code 26

E

Emergency calls 15

F

FF key

direct outside line 14
feature codes 61

Forwarding

cancelling 38
setting up 37
using 37

H

Holding

calls 31
putting a call on hold 31

I

Communicating within your office 35 h-office communications 35
Conference calls

Intern al

adding an extension 52

calling

adding an outside line 52

attendant 36

dropping oul of 53

extension 36

making 52

calls, handling 36

Controlling station lockout

50

communications 35

D

lone/voice switching

36

Dial code list 61

L

Dialing

Locking your extension 50

Auto-Repeal 22

Direct outside line key 14

M

Display

Meet-me answer, using 37

contrast adjustment 9 Message waiting

information 5

answering a request 42

DND 42

cancelling a request 42

Do-not-disturb 42

sending R request 4 1

Dropping oul of a conference call 53 using 41

Preface

The

Sfafiart

User Glide is for anyone who uses a Panasonic

digital telephone in conjunction with the Panasonic DBS Series
‘klephone System (DBS 40, DBS 72, DBS 96, DBS 824). The
Panasonic Digital Business System provides you with a
powerful set of features for handling calls.

This manual provides an overview of the digital phones and
offers detailed information about using the features provided by
the DBS.

Mow to Use This Manual

We recommend that you read the entire mamid before using
your digital phone, in order to get a clear idea of its capabilities.

What This Manual Contains

This manual conlains Lhe following chaplers:

Chapter and ‘I’ille

Chapter 1, “Undersl~ulding
Your Phone”

Chapter 2, “Setting

Up YOUr

Phone”

Chapter 3, “Placing Outside
Cdls”

Chapter 4, “Answering
Calls”

Chaoter 5, “Communicating

I

WiUlin Your Office”

Chapter 6, “Using Additional

Features”

L)escripliuIl

Describes features

of Pana-

sonic digital telephones.
Provides procedures for set-

ting up telephone features
such as display contrast.

Provides

several procedures

fur making outside calls.

Provides several procedures
for answering calls.

Provides procedures

for ban-

dling inlernal calls.

Provides procedures for
using advanced features.

Preface

:

Not at ion Used

Index

This manual uses the following convenlions:

l

References to chapters and sections are enclosed in
quotation marks, and inclbde the title and page number,
for example: “Assigning FF Keys” on page 9.

.-

.- .

References to information you are to dial is printed in
boldface, mixed-case characters, for example: Dial 73*.

.

References to the telephone keypad are printed using
bold, uppercase characters, for example: Press HOLD.

For More Information

For more information about features available with Panasonic
DBS systems and digital phones, contact your system
administrator or DBS dealer, or refer to the Panasonic
publication Feature Operariarr (Secrian 700).

F

Numerics

waiting 40

911

calls 15

A

.

Absence messages

cancelling 43

selling up 43
using 43

Account code

client code in PSD code 27

Account codes

unverified 25
verified 26

Adding

extension to a

conference call 52

outside line to a conference call 52

Additional features

couference calls 52

locking

an extension 50

pulse/tone switch 52

reminder alarm 54
station lockout 50

using 49

Adjusting

display contrast 9

ring volume (phone not ringing) 8

sound volumes 8

Armouncement to busy extension

answering 44

making 44

transferring calls with 45
Another 50
Answering

._

message waiting

request 42

off-hook voice announcernqrt 44
page from any extension 37
page with meet-me answer 37

Any key assignment

61

Assiguing

nnmes to PSD codes 18
PSD numbers to one-touch keys 16
PSD numbers to PSL? codes 16
voice

mail key 46

Automatic redial, using 21

.
Auto-Redial2 1
Auto-Repeal Dialing 22

I)
Brenking iulo an outside call 46

Busy override,

using 46

c

Call forwarding

cancellirig 38

setting up 37
usiug 37

Call wailing

answering 40
scroIIi.ng through messages

42

selting

up 39

using 39

Callback request 41

Cdler ID 55
CaIIing page z.ones 00-M 36

Calls

mswering 29

announcement to busy

extension

44

DPS behind PBX 14

call 29

holding 3 1

Function

Save Dial Access

Save Dial Registration
Tone/Voice S wilch

i-

Dial Code FF

Key

AU-IV + *

Yes

AU’I’O + AUI’O + *

Yes

1 Yes

Not% You

can assign this fea­ture as an “Any Key.” See
“Any Key Assignment” on

.-

page 61.

Transfer

PROG

No

Outside Line Queuing 2

Yes

Note:

You

can

assign this fea-

ture as an “Any Key.” See
“Any Key Assignment” on
page 61.

Night Answer Device (UNA) 78

Yes

Pick-up

1. Understanding Your Phone

Becoming familiar with your Panasonic digital phone will
enable you to effectively use its call-handling features.

Note: Some features Inay not be available on your

phone. For

information, see your system adminislrator or DBS dealer.

This chapter covers the followjug topics:

Topic

~ Page

Small-Display Phones
Large-Disulay Phones
Display Inform ation

2
4
5

1. Understanding Your Phone

Small-Display Phones

Small-display phones, such as the model illustrated below,
have a smaller disnlav

than some other models. The annotated

illustration in F@reWl and Table 1 on page 3 explain the
features that are typical of this type of phone.

Figui

1. Small-displuy 1
I 4

re

.

Appendix. Dial Code Llst

Function

I)ial Code

-

FF
Key

Least Cost Routing Access
Meet-Me Answer
Message Waiting Set

Message Waiting Answer
Message Waiting Cancel
Mute Key Assignment

Night Mode Toggle

On/Off

Day

Mode

Night Mode
Night2 Mode
Offhook Voice Announce

1

Dffhook Voice Announce
Answer (Talkback)

1
I

Page Call

I

Personal Speed Dial

I

Pooled Trunk Access

I

Privacy Release

1

Redial

I

Release Key Assignment

,

Station Lockout Off/On
n -. n. t html

System 3peeu ula

9

Yes

77

Yes
2 Yes
Note: You can assign this fea-

ture as an “Any Key.” See
“Any Key Assignment” on
page 61.

AUTO - REDIAL Yes
AUTO - FLASH Yes
*L#

Yes
#52 or #I520 (some systems) Yes

(attendant only)
#521 (some systems)

YW

(attendant only)
#522 (some syslems) Yes

(attendant only)
#523 (some systems)

Yes

(attendant only)
5

Yes

Note: You can assigu this fea-

ture as mill “Any Key.” See

“Any Key Assignmeut” on

page 61.

*3 (must be

stored in an FP

Yes

key)
#uo - #07

Yes
AUTO (90-99 or 900-939) Yes
9 or 8 l-86

Yes
CONF

No
REDIAL

No
+2

Yes
74 + 4-di$t lockout

Yes
code (optlonal)
I . r-3 . ,,l,, on ^- ,,,m , no,

AU IV

t

[WV-o7

"I ""v-177, ,

vms

‘CD

Appendix. Dial Code List

Function

Attendarlt Call
Background Music Set/Cancel
Busy Override

Call Forward -All Calls
Call Forward - Busy/No

Answer
Call Forward - Busy
Call Forward - To Outside

Line

Call Forward - No Answer
Call Forward Cancel
Call Park
Call Waiting

Conference
Dial Tone On/Off
Direct Trunk Access
DND Set/Cancel

Direct

Pick-Up

Extension Call

Extension Park Pick-up
Flash
Oroup Pick-up

Headset Mode On/IX
Hold
Intercom Key Assignment

Dial Code

#53
4 ’

Note: You

can assign this fea­ture as an “Any Key.” See
“Any Key Assignment” on
page 61.

720 + extension number
721 -I- exlension number

722

f extension number

723

(or 720,721,722, or 724)

+ AUTO + (W-99, OOO- 199, or

900-939)
724

+ extension number

72
75
3

Note: You can

assign this fea­ture as an “Any Key.” See
“Any Key Assignment” on

page 61.

GNP

#50
88 -I- 01-32

79 + extension number

Extension number
76 + extension number

FLASH

70
#51

HOLD

#8

FF
Key

Yes
Yes
Yes

iFG--

Yes
Yes

Yes

yes
isi-

Yes
Yes

No
yes
yes
xii-

-i&­yes

-ET
No
xi-

-i&-

-K­yes

Small-Display Phone

Table 1.

Small-display phone features

#

1

2

ii-­4

5

6

7
ii--

Feature

Display
PROG Key

MUTE Key
CONF Key

AUTO Key

Volume Control
Keys

One-Touch Keys
Flexible Func-

tion (FF) Keys
Speaker

DND/CF lndica-

t0r

EXT Indicator

MUTE Indicator
MSGE Indicator

REDlhL Key
FLASH Key

Description

Displays information about phone’s cur

rent status.
Use to program FF and one-touch keys

and to adjust ringer volume. Dependq

on the setup of

your system, may also bf

used to transfer calls .
Use to turn speakerphone’s micropllonf

on or off.
Use

to estabfish conference calls,

check FF key and one-touch features,
aud scroll through messages.

Use to access speed di&ng, enter
account codes, or for message waiting
answer/cancel.

Use lo adjust the level of tones, back­ground music, ringing, receiver vohunf
and display contrast.

Use to make outside calls or to access
call-handling features.

Use to access outside lines or to access
call-handling features.

Outputs tones aud voice at your exten­sion.

Indicates that Do-Not-Disturb, Gail Fc
ward, or Absence Message is set.

Lights when you are on a call; flashez
when you hold a call.

Indicates that the microphone is lurne
off.

Indicates that you have a message.
Use to redial numbers.
Use to end an outside call and to restc

dial tone without hanging up receiver

1 t lnderstandma Your Phone

Use to hold calls, lo retrieve held calls,
and to corhplete FF key programming.

Large-Display Phones

18 1 Microphone 1 Use l0 spZk iiirougli the speakerphone.

Large-Display Phones

Phones such as the one shown in the following illustration are
distinguished by their large displays. The annotated illustration

in Figure 2 and Table 2 on page 5 explain the features that are
not included on the small-display phones.

Figure 2. Large-display phone

II I

Appendix. Dial C&he List

This appendix contaitls a summary of the most commonly used
dial codes. You can use many of these codes to program
functions into FF keys.

Note: Some of these functions may not be available in the

version of the DBS you have. For information, contact your

system administrator or DBS dealer.

The followirlg table lists the dial codes. The “FF Key” column
indicates whether the code can be programmed into an FF key.

Table 5. Dial codes

Function

Dial Code

FF
Key

Absence Message Set

71 .

Yes

Specific message: message

No
number (U-9)) + time/date
(0000-9999)

Absence Message Cancel

71

Yes

Accounl Codes

Unverified ACCOUIH Cotles

#7 or AU’IV + #I

Yes .

Verified Account Codes #I11

Yes

Ahum SetEancel

#4

Yes
Specific time: hour (01-12); NO

minutes (W-59); a.m. or p.m.
(l=a.m., 2=p.m.)

Answer Key Assignment

*1

Yes

“Any Key” Assignment

PRO0

+ desired digits

Yf24

Note: “An, Key” Assign-

(up to six digits may be

ment allows you to assign any

assigued)

digits other than extension
numbers or feature codes.
Examples include a voice mail

password or account codes.