Panasonic S-ICX User Manual

Panasonic

Integrated Voice & Data Solutions

Technical Manual

Section 200

General

Description

S-ICX - Version 5.0

Issued October 2000

Matsushita Communication Industrial Co. Ltd. (MCI)

The contents of this document are subject to change without notice and do not constitute a commitment on the part of Matsushita Communication Industrial Co. Ltd. (MCI). Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication, nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.

The software and hardware described in this document may be used or copied only in accordance with the terms of the licen se pertaining to said software or hardware.

Reproduction, publication, or duplication of this manual or any part thereof, in any manner mechanically, electronically, or photographically, is prohibited without permission of MCI.

_2000 by Matsushita Communication Industrial Co. Ltd. (MCI)

Win32s, Windows, Windows 95, and Windows NT are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Reference to third-party products is for information only and does not constitute an endorsement or recommendation. Panasonic does not assume responsibility for the performance of third-party products.

S-ICX General Description (Section 200)

CHAPTER 1 - SYSTEM OVERVIEW. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Introducing the Next-Generation Phone System from Panasonic . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

System Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Diagnostic Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Programming the Phone System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Supporting Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

CHAPTER 2 - SYSTEM HARDWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Common Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone Company Interface Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Station Interface Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Optional and Miscellaneous Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 4

Station Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

System Hardware Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Battery Backup (VB-44026UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Control Unit Processor Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Control Processor Card (78-port) - CPC-HS (VB-44440UK). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Control Processor Card (132-port) - CPC-HM (VB-44441UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Network Synchronizing Unit - SYNC (VB-44460UK). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Trunk/Tie Line Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Loop Start Trunk Card - LTRK/4 (VB-44514UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Loop Start Trunk Card - LTRK/8 (VB-44510UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

ISDN Primary Rate Interface Card (T/S-point) - PRI/30 (VB-44540UK) . . . . . . . . . . . . . . . . . . . . . . . . 18

ISDN Basic Rate Interface Card (T-point) - TBRI/4 (VB-44530) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

AC15 Card - AC15/4 (VB-44570) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Q-Signalling Interface Card (VB-44560) UK only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Extension Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Digital Extension Card - DEC/8 (VB-44610UK). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Digital Extension Card - DEC/16, DEC/24 (VB-44612UK, VB-44613UK) . . . . . . . . . . . . . . . . . . . . . . . 19

Analog Extension Card - SAEC/4 and SAEC/8 (VB-44621UK, VB-44622UK) . . . . . . . . . . . . . . . . . . . 19

Analog Extension Card - AEC/8 (VB-44620UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Analog Proprietary Extension Card (APEC/8) (VB-44660UK) UK only . . . . . . . . . . . . . . . . . . . . . . . . . 19

ISDN Primary Rate Interface Card (T/S-point) - PRI/30 (VB-44540UK) . . . . . . . . . . . . . . . . . . . . . . . . 19

ISDN Basic Rate Interface Card (S-point) - SBRI/4 (VB-44630) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

ISDN Interface Card (S-Point/T-Point) - STBRI/4 (VB-44531) UK only. . . . . . . . . . . . . . . . . . . . . . . . . 19

Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

DTMF Multi-Frequency Receiver Card - MFR/8 (VB-44110UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Conference Card (4 circuits) - CONF (VB-44120UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Special Application Processor Interface Card - SAPI (VB-44132UK) (For Future Use) . . . . . . . . . . . . 20

Table of Contents  3

Built-In ACD Card - ACD (VB-44140UK). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Voice Processing Card (4 circuits) - VPU/4 (VB-44160UK). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Station Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Model Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Model Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Digital Single Line Telephone (DSLT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2

12-Key Standard Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

12-Key Small-Display Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

12-Key Small-Display Phone with Voice Response. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

12-Key Large-Display Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

24-Key Small-Display Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

24-Key Small-Display Phone with Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

24-Key Expansion Module (EM/24) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

72-Key Direct Station Select/Busy Lamp Field Module (DSS/72) . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Optional Terminal Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Voice Recognition Unit Adapter (VB-44101UK). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

PC Phone (VB-44332UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

PC Attendant Console/96 (VB-44330). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Telephone Key Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

CHAPTER 3 - SYSTEM FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Popular System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

AEC Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Alpha tagging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Attendant Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Auto Day/Night Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Automatic Route Selection (ARS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Call Traffic Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Caller ID (ISDN). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Class of Service (COS) Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

CTI (Computer Telephony Integration) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Data Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

DISA (Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Directory number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Flexible Dial Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Flexible Ringing Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

“Howler” Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Multiple Direct Inward Dial (DDI) Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Recall Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Slide Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Station Distinctive Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Station Message Detail Recording (SMDR/Call Logging) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Station Timer Class . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

4  Table of Contents

System Speed Dialing (SSD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Tenant Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Toll Restriction Service (TRS/Call Barring) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Universal Night Answer to Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Walking TRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

ZIP Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

List of Available System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

CHAPTER 4 - STATION FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Popular Station Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Account Code Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Alarm Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Alarm tone for Lengthy Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Attendant Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Auto-Repeat Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Background Music (BGM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Busy Override (“Barge-In”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Call Duration Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Call Pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Caller ID Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Camp-On (Call Waiting). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

DP-to-DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

DSS/BLF Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Dual-Color LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Flexible Feature Keys (“FF-Keys”). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Hands-Free Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Headset Capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Hot Dial Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Message-Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Mute/MIc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Name Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Off-Hook Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Off-Hook Signaling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Off-Hook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

On-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Prime Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Soft Key Variable Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Table of Contents  5

Text Message/Message Reply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Walking TRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

List of Available Station Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

CHAPTER 5 - SPECIAL APPLICATIONS. . . . . . . . . . . . . . . . . . . . . . . . 63

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Private Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Computer Telephony Integration (CTI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

PC Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

PC Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Third-Party Voice Mail Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Voice Mail Transfer Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

MSG Key Callback key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

One-Touch Key for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Answer Supervision for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

DDI (ISDN) to Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Follow-Along Identification (Call Forwarding ID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Positive Disconnect (AEC Disconnect) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Automatic Call Distribution (ACD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Built-In ACD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Integrated Features Module (IFM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Integrated Courier Voice Mail (ICVM) (For future use only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

CHAPTER 6 - SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Battery Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Environmental Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Temperature and Humidity Requirements for System Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Dimensions and Weight for System and Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Resource Maximums. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Line Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Feature-Related Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Hardware Maximums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Cabling Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Maximum Cabling Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Voice/Data Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Voice Path from Digital Keyphones to the S-ICX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Data Communication Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Signaling Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Signaling to Exchange Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Transmission Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

DTMF Frequencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

6  Table of Contents

Chapter 1 - System Overview

INTRODUCING THE NEXT- GENERATION PHONE SYSTEM FROM PANASONIC

Today’s phone systems have taken on a new role and become a critical factor in virtually every business. Often times, it is the phone system that serves as a “welcome mat” to the outside world, creating a first impression to the public. And, as everyone knows, it is the first impression that makes a lasting impression. So, why not make the first impression, the best impression… with an Integrated Communication eXchange (ICX) system solution.

Providing such an important link to the outside world requires a

proven company in

the telecommunications industry; One with a solid reputation for reliability. It requires a

company whose products provide feature -rich opti ons for greate r flexi bi lity and ex pandabi li ty, as well as providing state-of-the-art technology…all of this at an affordable price.

The company is Panasonic…providing reliable, state-of-the-art telephone and networking

solutions for your business requirements. Because, we understand the importance a first impression makes. With our popular line of Integrated Communication eXchange (ICX) telephone switches for small to medium size businesses, we’ve developed a reputation for providing cost-effective digital technology, dependable functionality and user-oriented design.

Panasonic is one of the world’s largest electronics companies, with a worldwide reputation for solid reliability and innovative design in all of our products. Investing highly in research and development, we have become a major manufacturer of electronic telecommunications products and a reliable source for telecommunications solutions.

Panasonic is also one of the largest suppliers of business telephone systems in the world. With highlevel training and testing, our authorized dealers are specialists in solving telecommunications needs.

Panasonic prides itself in listening to customer feedback and responding with innovative products that will help maintain a competitive edge in their marketplace, both today and tomorrow. Customers asked for a smaller system to meet their phone system requirements. They asked for ISDN… Computer Telephony Integration… Automatic Call Distribution… Networking… Voice Recognition…

Introducing the Panasonic products.

S-ICX, the latest addition to our popular S-ICX line of Key/Hybrid/PBX

The “S-ICX” offers many of the same features as its predecessor, the ICX, but it does so with one small cabinet, made possible through the use of a “high density” backplane. Furthermore, this robust and reliable phone system delivers the sophistication of the ICX to small and medium sized companies, while at a more economical price poi nt.

The Panasonic S-ICX… making the first impression the best impression.

8 S-ICX (International) issued October 2000 S-ICX-50-200

Here are just a few of the features found on the S-ICX:

❣ Smaller, more compact cabinet.

The S-ICX cabinet is a scaled down version of the cabinet used with the ICX system. This is possible because the S-ICX uses a unique High-Density backplane. The result is a smaller system with the power of the ICX. It’s expandable from 8 to 132 ports.

❣ Configures automatically.

The S-ICX system automatically inspects cards installed and assigns extension numbers, trunk numbers, etc.

❣ Full Flexible Slot Availability.

Supports high-density cards in all flexible slots without losing the ability to use other slots.

❣ Universal ports.

The S-ICX offers flexible slot configuration. You can mount Trunk or Extension Cards in any of the 5 Free Slots in the cabinet. With this built-in flexibility, you can design the system the way you want it: efficiently, costeffectively, whichever way makes the most sense. (In other words, YOU control the system—the system doesn’t control you.)

❣ Seamless compatibility with ICX.

Most cards used in the HD can also be installed in the ICX. This is a valuable feature should you ever need the additional ports and extensions offered in the ICX. Simply remove the cards from the HD cabinet and insert them in the ICX.

❣ Flash memory upgrades.

No more chip change-outs. No more complicated hookups. No more waiting forever to download/ upload from the phone system. The S-ICX phone system can be upgraded in a handful of minutes with a small diskette known as a compact flash card. Simply plug it onto the processor card, and perform a few simple programming steps. That’s all there is to it: the system now contains the latest-and-greatest software release.

❣ Voice Recognition phones.

With these special phones and S-ICX technology, users can literally tell their phones what to do. Instead of dialing your home phone number, for example, press the Voice Recognition key and say, “Home.” The phone will automatically call your house. Or press the same key and say, “Jeff.” The phone will call Jeff for you. The future is right here.

❣ Dynamic Bandwidth Allocation for ISDN digital switching.

The S-ICX provides the ability to allocate bandwidth on demand to several different sources, via hardware installations of special ISDN adapters. This powerful technology can be used to perform different applications from a single phone outlet. It means you can do video-conferencing, data transmission, multiple phones, voice, etc. - all from the same station position.

In fact, the S-ICX offers ISDN support with both BRI (Basic Rate Interface) and PRI (Primary Rate Interface) capability. ISDN provides fully digital signaling, combines voice and data into one

S-ICX-50-200 S-ICX (International) issued October 2000 9

signaling system, and supports large-bandwidth applications such as video-conferencing.

❣ Computer Telephony interface capability.

We’ve developed proprietary software for several Computer Telephony applications, in which the desktop phone and the PC computer merge together into a single entity. The merger works like this: #1) Install a special board inside the computer. #2) Install our software in Windows. #3) Plug the phone’s handset into the board. #4) Plug the board into the phone jack. Presto! you can now click-and-drag call transfers, monitor the status of other extensions, generate your own call traffic reports, and many other tasks you couldn’t do before on your desktop computer.

Panasonic offers PC Console applications for the Attendant position that supports up to 60 extensions and up to 96 ports total. One is a low-end product (supports up to 96 extensions) and the other is high-end (up to 384 extensions). The PC Console controls the system’s calls from the computer, and the attendant can watch everything on the PC monitor.

Panasonic also offers proprietary software for a PC Phone, which replaces the desktop extension phone. End-users can control their own phone calls using the computer.

❣ Networking services.

The S-ICX offers several ways to set up networking—tying multiple S-ICX systems together through the public switching network. AC15 Tie Lines let you connect directly to another S-ICX system using a leased voice line. Q-Sig Networking lets you tie multiple systems together through the network, so that (for example) when one location closes for the day, its calls can be picked up by another location across the country. A user can also turn a long-distance call into a local one by accessing another location and then dialing the number as a local call.

The system can also be set up in a Tandem (Q-Sig or AC15 Network) environment, adding further benefits to the users at each location. For example, each switch can analyze the number dialed, and automatically route the call to other locations, extensions, or go through another location’s switch to place a local call.

❣ Automatic Call Distribution.

With the S-ICX’s Built-in ACD option, calls can be automatically distributed to the least-busy extension first, or on a next-available-extension basis. If the extension doesn’t answer the call, you can program the system to continue searching, transfer to a particular extension, transfer to Voice Mail, or disconnect the call. You can control what the caller hears while he/she is waiting. Supervisors can instantly access the current status of all agents right from their desk using a Large-Display telephone - no need for costly computer programs to provide “real-time reporting”. MIS reports can also be generated.

10 S-ICX (International) issued October 2000 S-ICX-50-200

System Technology

The S-ICX is a completely digital system. Information is exchanged between the major system components using Pulse Code Modulation (PCM). The conversation exchange between digital telephones is also digital, converting the digital information to analog just before it reaches your handset or speaker.

Stored Program Control (SPC) is accomplished via a 16-bit processor. This technology controls the powerful system features of the S-ICX. Each processor’s customized memory (program settings) is backed up by an on-board, 7-year lithium battery.

The system provides maximum protection from outside power surges, with built-in triple surge protection for Exchange outside line connectors.

Power Requ irements

The system must be connected to an input power source of 200-240V AC, 50/60 Hz. Each cabinet’s power supply automatically generates 5V DC and 24V DC necessary to power the various printed circuit boards for station and peripheral equipment. Optional backup batteries are available, and are designed to safely fit into the cabinet. The power supply contains a charger that maintains a full charge to the backup batteries, which have a 3-year life and can support the phone system for up to 30 minutes at a time.

Diagnostic Maintenance

The printed circuit board (PCB) cards are designed to slide easily into slots within the S-ICX cabinet. By using diagnostic troubleshooting, small problems can be isolated to specific cards. Some cards are designed to be installed and extracted from slots without turning off the power, allowing system maintenance to be completed without interrupting the entire system.

For example, you’re having a problem with one of the trunks on a Loop Start Trunk Card. Instead of having to turn off the power, or reprogram anything, or alert anyone to get off the phone, all you have to do is throw a Maintenance switch on the Card. This will busy-out the trunks on that Card that aren’t being used at the moment, but will leave the trunks in use alone, allowing people to finish their phone calls without any disruption. The LEDs on the Card will tell you when the trunks become vacant. When all LEDs are extinguished, the Card can be replaced.

Programming the Phone System

Programming can be accomplished in several ways without disrupting normal phone system operation. Most programming changes take place as you are programming, what we refer to as “live” programming.

❣ Programming from a display telephone.

Programming can be performed on any small-display or large-display extension phone. A largedisplay phone is recommended because its LCD buttons can perform special one-touch functions in programming (such as “stepping” through addresses, entering a pause in a speed-dial number, etc.). Only authorized access is allowed; you must enter a valid password to get into Programming mode.

❣ Programming from the RS232 port.

A PC computer or laptop can be connected to the S-ICX phone system, via a DB9-pin RS232 port inside the cabinet. Then, from the computer, you can program the phone system with our proprietary

S-ICX-50-200 S-ICX (International) issued October 2000 11

PC-based software, called PCAS. This popular software package runs in a Windows 95 environment and makes programming and

maintaining phone systems easy and fun. With PC Customized Tool, multiple phone systems can be maintained in separate databases on the computer. The phone system parameters are grouped together in windows so you can see the current settings all on the same page. To set a parameter, simply click a button, or select from a multiple-choice field, or type in an entry. It even has contextsensitive help if you get stuck (press F1 and a help screen will pop-up, explaining the field you’re in).

Y ou can use PC Customized Tool to “build” a phone system, then download it into the phone system’s memory all at once. Or you can perform individual, “live” changes to phone system memory from the computer. It can also be used for backing up and restoring phone system databases.

❣ Programming from a remote location.

Again, using PCAS, the S-ICX can be programmed from a remote location, using an offsite computer terminal to call into the phone system. You can perform “live” changes in this manner as well as downloads/uploads (for backup/restoring).

Supporting Documentation

Panasonic provides extensive end-user documentation for the S-ICX (all of which are available on our Web site for authorized dealers):

Section 300: Installation

This manual provides installation instructions for the S-ICX system.

Section 350: Safety and Installation

This manual provides safety requirements and installation instructions for the S-ICX CCU.

Section 400: Programming

This manual provides in-depth programming instructions for the S-ICX system.

Section 410: Programming

This manual provides S-ICX programming instructions tailored to the UK market.

Section 450 - Programming Forms and Tables

This manual contains forms that are designed to assist you in planning and implementing a S-ICX phone system. Typical users of this manual are Customer Service representatives and Installers.

Section 521: Built-In ACD Supervisor Guide

This is an end-user guide intended for the ACD Supervisor. It is a condensed version of the ACD Reference manual, and includes only the commands appropriate for the ACD Supervisor.

Section 551: ISDN Reference

This manual provides an overview of the S-ICX ISDN Interface, along with installation and programming instructio ns .

Section 660: PCAS Administrator Guide

This manual provides an overview of PCAS, a Windows-based software application that allows you to remotely manage the Panasonic S-ICX using a personal computer.

Section 700: Feature Operat ion

This is a general operating reference guide for the S-ICX. It describes system and telephone features. It is designed for use by both the dealer and the end-user.

(1 provided with each CPC Card)

(1 Guide provided with each ACD Card)

12 S-ICX (International) issued October 2000 S-ICX-50-200

Section 750: Digital Key Phone User Guide

This is a general end-user guide for the VB-D Series Digital Key Telephone.

Section 751: Digital Key Phone/DSLT Quick-Reference

(25 provided in VB-44299 kit)

This is a quick-reference guide for Digital Key Telephones and DSLTs (Digital Single-Line Telephones). It covers only the most commonly-used features, and is intended for the end-user.

Section 752: SLT Phone Quick-Reference

This is a quick-reference guide for Analog devices such as the SLT phone. It covers only the most commonly-used features, and is intended for the end-user.

Section 770: Voice Recognition Telephone Adapter User Guide

(1 provided with VR-AD)

This is a user guide describing the additional features of the Voice Recognition Telephone. It is intended for the end-user.

S-ICX-50-200 S-ICX (International) issued October 2000 13

Chapter 2 - System Hardware

Overview

This section describes the purpose and functionality of the main components of the S-ICX system. By understanding how these components work, you can easily configure a system that meets your specific needs.

This section is divided into the following categories:

Cabinet

The S-ICX cabinet is explained in detail throughout this chapter. The cabinet can attach to any of the proprietary telephone sets offered by Panasonic. It also includes its own power supply, and is designed with dedicated slots for a CPC card, and free slots for trunk, extension, and built-in option cards.

Common Cards

The common cards control the signaling and features used by all other cards in the system. Without common cards, other cards cannot function. The common card which is considered the “brains of the system” is called the Central Processor Card, or CPC. Each phone system must have a processor to operate.

Telephone Company Interface Equipment

Panasonic offers a wide variety of interface circuits that allow the S-ICX to attach to an Exchange and/or common carrier equipment. This interface equipment is explained in this chapter.

Station Interface Equipment

The S-ICX allows for connection of Panasonic proprietary telephones as well as various analog telephones and devices provided by other manufacturers. This chapter includes descriptions of the cards and equipment needed to accomplish these connections.

Optional and Miscellaneous Equipment

The cards and interfaces that provide optional services, and all miscellaneous equipment, are explained later in this chapter.

Station Equipment

All Panasonic proprietary stations are explained later in this chapter.

System Hardware Connections

Shown on the next page is an illustration of S-ICX trunk and extension line connections, as well as some of the more popular peripheral connections.

14 S-ICX (International) issued October 2000 S-ICX-50-200

System Connections (trunks, extensions, peripheral equipment)

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S-ICX-50-200 S-ICX (International) issued October 2000 15

Cabinet

The S-ICX consists of one cabinet capable of supporting up to 132 ports. Contained within the cabinet are 7 slots (1 power, 1 CPC and 5 flexible slots), 8 built-in DEC circuits, and a connector for a 4 AEC option/API option. Peripherals such as paging speakers, external music-on-hold sources, background music sources, PCs, printers, and SMDR/Call Logging connect to the unit cards or the mother board. Each cabinet may include the following:

❡ Power Unit ❡ Card Slots ❡ Unit Cards (optional) ❡ Backup Battery (VB-44026)

Slot type # of slots Unit type to be installed

Power slot 1 For the cabinet power supply (which comes installed in the cabinet). CPC slot 1 For the control processor card (either CPC-HS or CPC-HM). Flexible slots 5 For trunk cards, station cards, and other circuit cards. Special integrated slot 1 1 Supports 8 DEC circuits. (located on mother board) Special integrated slot 2 1 Can support an SAPI card or an SAEC/8 card.

S-ICX Cabinet

16 S-ICX (International) issued October 2000 S-ICX-50-200

Battery Backup (VB-44026U K)

The backup batteries supply power to the system in the event of a power failure. If the Battery Backup option is chosen for the system, each cabinet requires its own set of batteries (1 kit per cabinet, 2 batteries per kit). The batteries can back up the system for up to 30 minutes.

Control Unit Processor Cards

Control Processor Card (78-port) - CPC-HS (VB-44440UK)

The CPC-S card is a standard CPU unit for a system with up to 32 extensions and up to 78 ports. The card uses a 16-bit CPU and does not support the DEC 16/24.

Included are a time switch (9 Highway x 9 Highway), a 4-circuit MFR (DTMF receiver circuit), eight 3party conference circuits, service tone, a DTMF transmitter, an input terminal for external hold tone and BGM source (RCA jack), EPA output (RCA jack), a connecting terminal for synchronization package (VB-44460), and an interface connector for a compact flash card. The system control program is downloaded to the internal memory of the system through the compact flash card.

Memory is retained with a backup battery.

Control Processor Card (132-port) - CPC-HM (VB-444 41UK)

The CPC-M card is a standard CPU unit for a system with up to 64 extensions and up to 132 ports. The card uses a 16-bit CPU and supports the DEC 16/24.

Included are a time switch (9 Highway x 9 Highway), a 4-circuit MFR (DTMF receiver circuit), eight 3party conference circuits, service tone, a DTMF transmitter, an input terminal for external hold tone (RCA Jack), an input terminal for BGM source (RCA jack), EPA output (RCA jack), a connecting terminal for synchronization package (VB-44460), and an interface connector for a compact flash card. The system control program is downloaded to the internal memory of the system through the compact flash card.

Memory is retained with a backup battery.

CPC Card Processor Unit Specifications

MPU (Main Processor Unit)

CPU Used Operating Clock Memory Program Area

(ROM): Work Area

(DRAM): Backup Area

(SRAM):

Tone/PAD/CNF ROM

68032 (16-bit) 68032 (16-bit)

19.6608 MHz 19.6608 MHz FLASH: 4MB

Boot ROM: 1 MB 1 MB 1 MB

1 MB 1 MB 1 MB 1 MB

CPC-HS

(VB-44440UK)

CPC-HM

(VB-44441UK)

FLASH: 4MB Boot ROM: 1 MB

Network Synchronizing Unit - SYNC (VB-44460UK)

This unit provides network synchronization and is required with digital circuits such as ISDN. The SYNC card synchronizes the PCM clock with an outside resource. When digital circuits are used, one SYNC card is required and installs on the CPC-HS or CPC-HM card.

S-ICX-50-200 S-ICX (International) issued October 2000 17

Trunk/Tie Line Cards

Loop Start Trunk Card - LTRK/4 (VB-44514UK)

This Loop Start Card supports up to 4 loop start exchange lines and can be installed in any flexible slot.

Loop Start Trunk Card - LTRK/8 (VB-44510UK)

The Loop Start Card supports up to 8 loop start exchange lines and can be installed in any flexible slot.

ISDN Primary Rate Interface Card (T/S-point) - PRI/30 (VB-44540UK)

This supports T-point Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) (30B+D/2 M kbps) and also S-point ISDN PRI.

The PRI card can be set to support either 8, 16, 24, or 30 channels. Unlike most other cards, due to the interaction between card slots, the PRI card must be installed in

specific Free Slots. With the S-ICX new high-density design, no other neighboring slots are restricted when this card is installed.

T-point PRI requires a DSU (Digital Service Unit) for connection to the carrier circuit. A Network Sync card is also required.

ISDN Basic Rate Interface Card (T-point) - TBRI/4 (VB-4 4530)

This supports T-point Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI) (2B+D:144kbps). This card can be installed in any flexible slot. Up to 4 T-point ISDN lines can be connected to each TBRI/4 Card.

The T-point BRI Unit supports information transferring capability (speech and data) at the trunk. The TBRI/4 Card connects via NT1 (Network Termination Unit/Type 1) to the T-point ISDN interface.

AC15 Card - AC15/4 (VB-44570)

This card supports the AC15 tie line interface (Speech pass 4W/2W, Control line 4W). The signaling methods that are supported include Immediate and Wink methods. Each AC15 card includes 4 circuits.

When installed in any flexible slot, the AC15 card supports call signal detection and answer from other PBX or carrier equipment, calling to the AC15 tie line, dial sending and speech.

The AC15 interface can connect to another PBX with AC15 capability. External safety devices (available from standard telecommunications suppliers) are required when

installing this unit outside the building.

Q-Signalling Interface Card (VB-44560) UK only

The current PRI card is used for Q-sig connections.

Extension Cards

Digital Extension Card - DEC/8 (VB-44610UK)

This card provides 8 digital circuits. Each circuit supports the Panasonic Digital Key Telephone, Digital Single Line Telephone, DSS/72, and EM/24. Supply voltage for the telephones is supplied by the digital circuits.

18 S-ICX (International) issued October 2000 S-ICX-50-200

This card can be installed in any flexible slot.

Digital Extension Card - DEC/16, DEC/24 (VB-44612UK, VB-44613UK)

These two cards provide 16 and 24 circuits, respectively , and can only be used with the CPC-M. Each circuit supports the Panasonic Digital Key Telephone, Digital Single Line T elephone, DSS/72, and EM/

24. Supply voltage for the telephone is supplied by the digital circuits. This card can be installed in any flexible slot.

Analog Extension Card - SAEC/4 and SAEC/8 (VB -44621UK, VB -44622UK)

This card provides 4 and 8 analog circuits, respectively. Each circuit supports standard analog telephone devices such as analog telephones, answering machines, fax machines, modems, cordless telephones, etc. The connected device(s) can be either pulse dial (rotary) or DTMF. Ringer circuitry is built into the card. This card can only be used in Special Slot 2. DO NOT insert card while unit is powered on.

Analog Extension Card - AEC/8 (VB -44620UK)

This card provides 8 analog circuits. Each circuit supports standard analog telephone devices such as analog telephones, answering machines, fax machines, modems, cordless telephones, etc. The connected device(s) can be either pulse dial (rotary) or DTMF. Ringer circuitry is built into the card. This card can be installed in any flexible slot.

Analog Proprietary Extension Card (APEC/8) (VB - 44660UK) UK only

The APEC/8 card is an interface card for SBS or VB-9 / A-series proprietary key telephones. A maximum of eight (8) extensions can be connected to each APEC/8 card.

The APEC/8 card is mounted in a flexible slot. This card accommodates 8-extensions. The connection is 4-wires to each extension.

ISDN Primary Rate Interface Card (T/S-point) - PRI/30 (VB-44540UK)

The PRI/30 card supports both S-point and T-point ISDN. See pg. 18 for more information.

ISDN Basic Rate Interface Card (S-point) - SBRI/4 (VB-44630)

This unit supports Basic Rate Interface (2B+D:144kbps) for S-point ISDN. Each card provides 4 BRI circuits.

This card can be installed in any flexible slot. The S-point BRI Unit supports information transferring capability (speech and data) at the Exchange.

ISDN Interface Card (S-Point/T-Point) - STBRI/4 (VB-44531) UK only

This ISDN Basic Interface (2 B+D: 144 kbps) card is mounted in a flexible slot, and can be switched to either S-point or T-point use by the port base.

When more than one circuit is used for T-point, the card is connected through a Network Termination Unit (NT1) to the ISDN trunk, which supports the T-point ISDN basic interface.

The card has an on-board, 4-circuit T-point ISDN basic interface and lightning arrester built-in. It also provides a network clock synchronizing function.

S-ICX-50-200 S-ICX (International) issued October 2000 19

Options

DTMF Multi-Frequency Receiver Card - MFR/8 (VB-44110UK)

The MFR/8 card accepts dialed DTMF tones and determines the dialed digits. Each card contains 8 receiver circuits.

This card can be installed in any flexible slot. The maximum number of MFR/8 cards that can be installed is two.

Conference Card (4 circ uits) - CONF (VB - 44120UK)

This is a conference speech card with four 8-party conference circuits. One conference card per cabinet can be installed into any flexible slot. An 8-party conference can consist of 8 extensions; 7 extensions + 1 external line; or 1 extension + 7 external lines (or any combination in between).

Special Application Processor Interface Card - SAPI (VB-44132UK) (For Future Use)

This 4-port card installs in special IS2 slot, and does not occupy a free slot. DO NOT insert card while unit is powered on.

External interface: RS232C port (19200bps maximum)

Built-In ACD Card - ACD (VB-44140UK)

This card, combined with the Voice Processor Unit card (4 circuits) (VB-44160), provides basic Automatic Call Distribution functions. MIS (Management Information System) reports can be output from the RS232C port of the ACD card. The reports can be printed out by connecting a printer to the RS232C port. However, a PC and printer cannot be simultaneously connected to the RS232C (the RS232C cable must be used exclusively for one connection).

Only one Built-In ACD can be installed in flexible slot 4 or 5.

Voice Processing Card (4 circuits) - VPU /4 (VB-44160UK)

This card contains 4 voice processing circuits. It can be used with Built-In ACD. Built-In ACD uses only 1 voice processing card (the 4-circuit card).

Additional Options

Option Location Description

RS232 port Backplane (mother board) 2 ports (max. 9600 bps) BGM input terminal CPC-HM 1 port (with RCA jack) On/Off control of external amplifier CPC 1 contact On/Off control of external equipment Backplane (mother board) 5 contacts (withstand 30V)

Station Equipment

Overview

The full line of Panasonic ICX phone systems offer a wide variety of critically acclaimed telephones. As the user interface, the station instrument is a crucial element of the communications system. All

ICX telephones are designed to provide easy access to system features and functions. A mixture of

20 S-ICX (International) issued October 2000 S-ICX-50-200

fixed and programmable feature keys allow the station to be specifically customized to accommodate the needs of each user. A wide variety of telephones are offered with different combinations of programmable keys, speakerphones, and liquid crystal displays to provide a complete solution to any telecommunication requirement. The advanced economic design and quality manufacturing assure longevity of the ICX system and stations, protecting the investment of the end-user.

All telephones are designed with the following features:

❡ A 1” LED Message-Waiting lamp for voicemail/internal message alert. ❡ Dual-color LEDs for status indication. ❡ Off-Hook Voice Announce circuitry. ❡ Off-Hook Monitoring circuitry that allows additional listeners the opportunity to hear phone

conversations through the speaker.

❡ Key lettering is a part of the key mold, making it impossible for lettering to fade or rub off. ❡ Special film coating enables displays to be seen under extremely bright lighting

conditions.

❡ Adjustable display contrast levels adapt to different lighting conditions. ❡ Adjustable base for 3 different LCD viewing positions (VB-D series only). ❡ Photo coupled controlled hookswitch, which extends the life of the hookswitch. ❡ Unique one-board design that allows for a more compact, durable product. ❡ Special material separating the keys from the PCB reduces damage from liquid spills. ❡ Built-in processors provide automatic identification when plugged in at any digital port,

assuring instant operation.

❡ Above-standard cords contain clamps to attach to the telephone’s base, alleviating stress

on modular connectors.

❡ Volume controls of dB levels can be automatically and/or manually adjusted. ❡ Hearing-aid compatible. ❡ Headset compatible. ❡ Built-in wall mounting capability in the base of the telephone. ❡ Textured finish on selected high-contact areas reduces scratching and fingerprints. ❡ Molded with an extremely durable, high-impact polymaterial for break resistance. ❡ Telephone handsets allow easy installation of handset cord swivels.

Model Options

Panasonic offers a wide variety of options for telephones so that you can select the one that is just right for you. All phones are digital, and all except for the DSLT have a microphone and speaker for Hands-Free Answerback and Off-Hook Monitoring (the ability to conduct calls on-speaker without lifting the handset). All display phones are “speakerphones,” meaning they have additional built-in circuitry for background-noise cancellation during outside calls. The Small-Display phones have a 2line LCD; the Large-Display phone has a 7-line LCD.

S-ICX-50-200 S-ICX (International) issued October 2000 21

Also available on all phones except DSLTs are Flexible Function (FF) keys, which have dual-colored LEDs and can be programmed only in system programming under FF4. And the EM/24 and DSS/72 units offer additional panels of FF-keys that you can add-on to any digital station.

The following table shows some of the options available with the different models.

Station Telephone Models

Description

Digital Single Line Telephone (DSLT) 0 12-Key Standard Phone 12 ✱ ✱ 12-Key Small-Display Phone 12 ✱ ✱ ✱ ✱ 12-Key Small-Display Phone with Voice

Response 12-Key Large-Display Phone 12 ✱ ✱ ✱ ✱ 24-Key Small-Display Phone 24 ✱ ✱ ✱ 24-Key Expansion Module (EM/24) 24 72-Key DSS/BLF Module (DSS/72) 72 ✱

No. of

FF-Keys

12 ✱ ✱ ✱

HFAB-

ICM

Speaker

phone

Display

Optional

Black Phone

Model Descriptions

Digital Single Line Telephone (DSLT)

(VB-3011)

Provides single-line service on a digital telephone. Buttons include hold, on/off, auto, redial, flash and conference. Large message-waiting light. Slide controls for volume adjustment. Does not support hands-free answerback on intercom. Requires one digital port. Does not include user tray.

12-Key Standard Phone

(VB-D411UK) Black (VB-D411UKB)

Provides 12 flexible feature/line keys (dual colored LED) and 10 personal speed dial keys. Supports hands-free answerback on intercom, offhook voice announce, and headsets. Requires one digital port. Wallmountable. Includes user tray and elevation supports.

The DSLT (VB-3011)

12-Key Small-Display Phone

(VB-D411DSUK) Black (VB-D411DSUKB)

Provides 12 flexible feature/line keys (dual colored LED) and 10 personal speed dial keys with an integrated hands-free speakerphone and a 2-line liquid crystal display (LCD). Supports hands-free answerback on intercom, offhook voice announce, and headsets. Requires one digital port. Wallmountable. Includes user tray and elevation supports.

22 S-ICX (International) issued October 2000 S-ICX-50-200

12-Key Small-Display Phone with Voice Response

(VB-D411DSVUK)

Provides 12 flexible feature/line keys (dual colored LED) and 10 personal speed dial keys, with an integrated hands-free speakerphone and a 2-line liquid crystal display (LCD). 4 programmable softkeys are included with the display to provide access to advanced system features. Supports hands-free answerback on intercom, offhook voice announce, and headsets. Requires one digital port. Wall-mountable. Includes user tray and elevation supports. Internal circuitry for Voice Recognition feature.

08:24 Tue NOV 14 Sandy 173

PROG

CONF

INTELLIGENT COMMU NICATION SYSTEM

OPER

ENDMODE

The 12-Key Small-Display Phone (VB-D411DSVUK) with Voice Response (VB-44101)

12-Key Large-Display Phone

(VB-D411LDSUK) Black (VB-D411LDSUB)

Provides 12 flexible feature/line keys (dual colored LED) with a 7-line Liquid Crystal interactive display. The top line of the display contains 15 characters. The remaining 6 lines contain 16 characters each. There are 10 softkeys to interact with the large screen display. User-definable screens provide ultimate userfriendly flexibility. This telephone comes equipped with a built-in speakerphone for hands-free conversation on outside line calls, and a hands-free answerback circuit for responding to intercom calls. This telephone also supports offhook voice announce and headsets. Requires one digital port. Wall-mountable. Includes user tray and elevation supports.

The 12-Key Large-Display Phone (VB-D411LDSUK)

S-ICX-50-200 S-ICX (International) issued October 2000 23

24-Key Small-Display Phone

(VB-D611DUK)

Provides 24 flexible feature/line keys (dual colored LED) and 10 personal speed dial keys. Supports hands-free answerback on intercom, offhook voice announce, and headsets. Requires one digital port. Wall-mountable

. Includes user tray and elevation

supports.

24-Key Small-Display Phone with Speakerphone

(VB-D611DSUK) Black (VB-D611DSUKB)

Provides 24 flexible feature/line keys (dual colored LED) and 10 personal speed dial keys, with an integrated hands-free speakerphone and a 2-line liquid crystal display (LCD). Four programmable softkeys are included with th e display to provide access to advanced system features. Supports handsfree answerback on intercom, offhook voice announce, and headsets. Requires one digital port. Wall-mountable. Includes user tray and elevation supports.

11 APR FRI 03:14 164 Davidson C

PROG

CONF

DND/CF

DEF

ABC

GHI JKL

PRS TUV WXY

LINE

VOLUME

FL/R

INT

MNO

REDIAL

MIC

MEMORY

ON/OFF

HOLD

The 24-Key Small-Display Phone (VB-D611DSUK)

24-Key Expansion Module (EM/24)

(VB-D331UK)

Provides 24 flexible feature/line/DSS/ BLF keys (dual colored LED). This unit is used in conjunction with a digital station. Comes equipped with a joining bracket to connect it to the telephone to give the appearance of one complete unit. Requires its own digital port. Wallmountable. Includes elevation supports.

72-Key Direct Station Select/Busy Lamp Field Module (DSS/72)

(VB-D631UK) Black (VB-D631UKB)

Provides 72 flexible feature/line/DSS/ BLF keys (dual colored LED). Normally used in conjunction with attendant console positions, but can be used with any digital station. Comes equipped with a joining bracket to connect it to the attendant telephone to give the appearance of one complete unit. Up to 4 DSS/72s per system can be used with no limit per phone. Each DSS/72 requires its own digital port. Wallmountable. Includes elevation supports.

The EM/24 (VB-D331UK)

ANSWER

RELEASE

The DSS/72 (VB-D631UK)

24 S-ICX (International) issued October 2000 S-ICX-50-200

Optional Terminal Devices

Voice Recognition Unit Adapter (VB-44101UK)

Working in conjunction with the 12-Button Display Telephone (VB-D411DSVUK), this adapter adds voice response functions to the telephone. The user can program the telephone to automatically dial numbers based on the user’s voice commands.

PC Phone (VB-44332UK)

The PC Phone is designed to replace an extension phone, adding telephony capability to a desktop PC. It is comprised of a PC card installed inside the computer; application software; and various connections to the computer (e.g., handset, headset, etc.). The PC Phone then plugs into a S-ICX extension port, and becomes a sophisticated “on-screen” phone for the end-user. For more information, see Chapter 5 - Special Applications.

PC Attendant Console/96 (VB- 44330)

This is one of two PC Attendant Consoles offered by Panasonic; both consoles are designed to replace an Attendant phone and add telephony capability to a desktop PC. The PC Attendant Console/96 is a 2-port solution that is equivalent to one key phone (either a 24-key small-display phone, or a 12-key large-display phone) with one DSS/72; it can monitor up to 96 ports. For more information, see Chapter 5 - Special Applications.

S-ICX-50-200 S-ICX (International) issued October 2000 25

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