Panasonic S-ICX User Manual

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Panasonic

Integrated Voice & Data Solutions

Technical Manual

Section 200

General

Description

S-ICX - Version 5.0

Issued October 2000

Matsushita Communication Industrial Co. Ltd. (MCI)

The contents of this document are subject to change without notice and do not constitute a commitment on the part of Matsushita Communication Industrial Co. Ltd. (MCI). Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication, nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.

The software and hardware described in this document may be used or copied only in accordance with the terms of the licen se pertaining to said software or hardware.

Reproduction, publication, or duplication of this manual or any part thereof, in any manner mechanically, electronically, or photographically, is prohibited without permission of MCI.

_2000 by Matsushita Communication Industrial Co. Ltd. (MCI)

Win32s, Windows, Windows 95, and Windows NT are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Reference to third-party products is for information only and does not constitute an endorsement or recommendation. Panasonic does not assume responsibility for the performance of third-party products.

S-ICX General Description (Section 200)

CHAPTER 1 - SYSTEM OVERVIEW. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Introducing the Next-Generation Phone System from Panasonic . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

System Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Diagnostic Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Programming the Phone System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Supporting Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

CHAPTER 2 - SYSTEM HARDWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Common Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone Company Interface Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Station Interface Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Optional and Miscellaneous Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 4

Station Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

System Hardware Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Battery Backup (VB-44026UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Control Unit Processor Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Control Processor Card (78-port) - CPC-HS (VB-44440UK). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Control Processor Card (132-port) - CPC-HM (VB-44441UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Network Synchronizing Unit - SYNC (VB-44460UK). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Trunk/Tie Line Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Loop Start Trunk Card - LTRK/4 (VB-44514UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Loop Start Trunk Card - LTRK/8 (VB-44510UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

ISDN Primary Rate Interface Card (T/S-point) - PRI/30 (VB-44540UK) . . . . . . . . . . . . . . . . . . . . . . . . 18

ISDN Basic Rate Interface Card (T-point) - TBRI/4 (VB-44530) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

AC15 Card - AC15/4 (VB-44570) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Q-Signalling Interface Card (VB-44560) UK only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Extension Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Digital Extension Card - DEC/8 (VB-44610UK). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Digital Extension Card - DEC/16, DEC/24 (VB-44612UK, VB-44613UK) . . . . . . . . . . . . . . . . . . . . . . . 19

Analog Extension Card - SAEC/4 and SAEC/8 (VB-44621UK, VB-44622UK) . . . . . . . . . . . . . . . . . . . 19

Analog Extension Card - AEC/8 (VB-44620UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Analog Proprietary Extension Card (APEC/8) (VB-44660UK) UK only . . . . . . . . . . . . . . . . . . . . . . . . . 19

ISDN Primary Rate Interface Card (T/S-point) - PRI/30 (VB-44540UK) . . . . . . . . . . . . . . . . . . . . . . . . 19

ISDN Basic Rate Interface Card (S-point) - SBRI/4 (VB-44630) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

ISDN Interface Card (S-Point/T-Point) - STBRI/4 (VB-44531) UK only. . . . . . . . . . . . . . . . . . . . . . . . . 19

Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

DTMF Multi-Frequency Receiver Card - MFR/8 (VB-44110UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Conference Card (4 circuits) - CONF (VB-44120UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Special Application Processor Interface Card - SAPI (VB-44132UK) (For Future Use) . . . . . . . . . . . . 20

Table of Contents  3

Built-In ACD Card - ACD (VB-44140UK). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Voice Processing Card (4 circuits) - VPU/4 (VB-44160UK). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Station Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Model Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Model Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Digital Single Line Telephone (DSLT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2

12-Key Standard Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

12-Key Small-Display Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

12-Key Small-Display Phone with Voice Response. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

12-Key Large-Display Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

24-Key Small-Display Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

24-Key Small-Display Phone with Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

24-Key Expansion Module (EM/24) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

72-Key Direct Station Select/Busy Lamp Field Module (DSS/72) . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Optional Terminal Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Voice Recognition Unit Adapter (VB-44101UK). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

PC Phone (VB-44332UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

PC Attendant Console/96 (VB-44330). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Telephone Key Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

CHAPTER 3 - SYSTEM FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Popular System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

AEC Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Alpha tagging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Attendant Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Auto Day/Night Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Automatic Route Selection (ARS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Call Traffic Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Caller ID (ISDN). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Class of Service (COS) Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

CTI (Computer Telephony Integration) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Data Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

DISA (Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Directory number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Flexible Dial Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Flexible Ringing Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

“Howler” Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Multiple Direct Inward Dial (DDI) Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Recall Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Slide Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Station Distinctive Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Station Message Detail Recording (SMDR/Call Logging) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Station Timer Class . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

4  Table of Contents

System Speed Dialing (SSD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Tenant Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Toll Restriction Service (TRS/Call Barring) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Universal Night Answer to Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Walking TRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

ZIP Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

List of Available System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

CHAPTER 4 - STATION FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Popular Station Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Account Code Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Alarm Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Alarm tone for Lengthy Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Attendant Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Auto-Repeat Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Background Music (BGM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Busy Override (“Barge-In”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Call Duration Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Call Pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Caller ID Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Camp-On (Call Waiting). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

DP-to-DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

DSS/BLF Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Dual-Color LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Flexible Feature Keys (“FF-Keys”). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Hands-Free Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Headset Capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Hot Dial Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Message-Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Mute/MIc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Name Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Off-Hook Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Off-Hook Signaling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Off-Hook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

On-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Prime Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Soft Key Variable Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Table of Contents  5

Text Message/Message Reply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Walking TRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

List of Available Station Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

CHAPTER 5 - SPECIAL APPLICATIONS. . . . . . . . . . . . . . . . . . . . . . . . 63

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Private Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Computer Telephony Integration (CTI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

PC Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

PC Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Third-Party Voice Mail Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Voice Mail Transfer Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

MSG Key Callback key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

One-Touch Key for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Answer Supervision for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

DDI (ISDN) to Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Follow-Along Identification (Call Forwarding ID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Positive Disconnect (AEC Disconnect) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Automatic Call Distribution (ACD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Built-In ACD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Integrated Features Module (IFM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Integrated Courier Voice Mail (ICVM) (For future use only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

CHAPTER 6 - SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Battery Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Environmental Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Temperature and Humidity Requirements for System Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Dimensions and Weight for System and Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Resource Maximums. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Line Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Feature-Related Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Hardware Maximums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Cabling Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Maximum Cabling Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Voice/Data Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Voice Path from Digital Keyphones to the S-ICX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Data Communication Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Signaling Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Signaling to Exchange Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Transmission Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

DTMF Frequencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

6  Table of Contents

Chapter 1 - System Overview

INTRODUCING THE NEXT- GENERATION PHONE SYSTEM FROM PANASONIC

Today’s phone systems have taken on a new role and become a critical factor in virtually every business. Often times, it is the phone system that serves as a “welcome mat” to the outside world, creating a first impression to the public. And, as everyone knows, it is the first impression that makes a lasting impression. So, why not make the first impression, the best impression… with an Integrated Communication eXchange (ICX) system solution.

Providing such an important link to the outside world requires a

proven company in

the telecommunications industry; One with a solid reputation for reliability. It requires a

company whose products provide feature -rich opti ons for greate r flexi bi lity and ex pandabi li ty, as well as providing state-of-the-art technology…all of this at an affordable price.

The company is Panasonic…providing reliable, state-of-the-art telephone and networking

solutions for your business requirements. Because, we understand the importance a first impression makes. With our popular line of Integrated Communication eXchange (ICX) telephone switches for small to medium size businesses, we’ve developed a reputation for providing cost-effective digital technology, dependable functionality and user-oriented design.

Panasonic is one of the world’s largest electronics companies, with a worldwide reputation for solid reliability and innovative design in all of our products. Investing highly in research and development, we have become a major manufacturer of electronic telecommunications products and a reliable source for telecommunications solutions.

Panasonic is also one of the largest suppliers of business telephone systems in the world. With highlevel training and testing, our authorized dealers are specialists in solving telecommunications needs.

Panasonic prides itself in listening to customer feedback and responding with innovative products that will help maintain a competitive edge in their marketplace, both today and tomorrow. Customers asked for a smaller system to meet their phone system requirements. They asked for ISDN… Computer Telephony Integration… Automatic Call Distribution… Networking… Voice Recognition…

Introducing the Panasonic products.

S-ICX, the latest addition to our popular S-ICX line of Key/Hybrid/PBX

The “S-ICX” offers many of the same features as its predecessor, the ICX, but it does so with one small cabinet, made possible through the use of a “high density” backplane. Furthermore, this robust and reliable phone system delivers the sophistication of the ICX to small and medium sized companies, while at a more economical price poi nt.

The Panasonic S-ICX… making the first impression the best impression.

8 S-ICX (International) issued October 2000 S-ICX-50-200

Here are just a few of the features found on the S-ICX:

❣ Smaller, more compact cabinet.

The S-ICX cabinet is a scaled down version of the cabinet used with the ICX system. This is possible because the S-ICX uses a unique High-Density backplane. The result is a smaller system with the power of the ICX. It’s expandable from 8 to 132 ports.

❣ Configures automatically.

The S-ICX system automatically inspects cards installed and assigns extension numbers, trunk numbers, etc.

❣ Full Flexible Slot Availability.

Supports high-density cards in all flexible slots without losing the ability to use other slots.

❣ Universal ports.

The S-ICX offers flexible slot configuration. You can mount Trunk or Extension Cards in any of the 5 Free Slots in the cabinet. With this built-in flexibility, you can design the system the way you want it: efficiently, costeffectively, whichever way makes the most sense. (In other words, YOU control the system—the system doesn’t control you.)

❣ Seamless compatibility with ICX.

Most cards used in the HD can also be installed in the ICX. This is a valuable feature should you ever need the additional ports and extensions offered in the ICX. Simply remove the cards from the HD cabinet and insert them in the ICX.

❣ Flash memory upgrades.

No more chip change-outs. No more complicated hookups. No more waiting forever to download/ upload from the phone system. The S-ICX phone system can be upgraded in a handful of minutes with a small diskette known as a compact flash card. Simply plug it onto the processor card, and perform a few simple programming steps. That’s all there is to it: the system now contains the latest-and-greatest software release.

❣ Voice Recognition phones.

With these special phones and S-ICX technology, users can literally tell their phones what to do. Instead of dialing your home phone number, for example, press the Voice Recognition key and say, “Home.” The phone will automatically call your house. Or press the same key and say, “Jeff.” The phone will call Jeff for you. The future is right here.

❣ Dynamic Bandwidth Allocation for ISDN digital switching.

The S-ICX provides the ability to allocate bandwidth on demand to several different sources, via hardware installations of special ISDN adapters. This powerful technology can be used to perform different applications from a single phone outlet. It means you can do video-conferencing, data transmission, multiple phones, voice, etc. - all from the same station position.

In fact, the S-ICX offers ISDN support with both BRI (Basic Rate Interface) and PRI (Primary Rate Interface) capability. ISDN provides fully digital signaling, combines voice and data into one

S-ICX-50-200 S-ICX (International) issued October 2000 9

signaling system, and supports large-bandwidth applications such as video-conferencing.

❣ Computer Telephony interface capability.

We’ve developed proprietary software for several Computer Telephony applications, in which the desktop phone and the PC computer merge together into a single entity. The merger works like this: #1) Install a special board inside the computer. #2) Install our software in Windows. #3) Plug the phone’s handset into the board. #4) Plug the board into the phone jack. Presto! you can now click-and-drag call transfers, monitor the status of other extensions, generate your own call traffic reports, and many other tasks you couldn’t do before on your desktop computer.

Panasonic offers PC Console applications for the Attendant position that supports up to 60 extensions and up to 96 ports total. One is a low-end product (supports up to 96 extensions) and the other is high-end (up to 384 extensions). The PC Console controls the system’s calls from the computer, and the attendant can watch everything on the PC monitor.

Panasonic also offers proprietary software for a PC Phone, which replaces the desktop extension phone. End-users can control their own phone calls using the computer.

❣ Networking services.

The S-ICX offers several ways to set up networking—tying multiple S-ICX systems together through the public switching network. AC15 Tie Lines let you connect directly to another S-ICX system using a leased voice line. Q-Sig Networking lets you tie multiple systems together through the network, so that (for example) when one location closes for the day, its calls can be picked up by another location across the country. A user can also turn a long-distance call into a local one by accessing another location and then dialing the number as a local call.

The system can also be set up in a Tandem (Q-Sig or AC15 Network) environment, adding further benefits to the users at each location. For example, each switch can analyze the number dialed, and automatically route the call to other locations, extensions, or go through another location’s switch to place a local call.

❣ Automatic Call Distribution.

With the S-ICX’s Built-in ACD option, calls can be automatically distributed to the least-busy extension first, or on a next-available-extension basis. If the extension doesn’t answer the call, you can program the system to continue searching, transfer to a particular extension, transfer to Voice Mail, or disconnect the call. You can control what the caller hears while he/she is waiting. Supervisors can instantly access the current status of all agents right from their desk using a Large-Display telephone - no need for costly computer programs to provide “real-time reporting”. MIS reports can also be generated.

10 S-ICX (International) issued October 2000 S-ICX-50-200

System Technology

The S-ICX is a completely digital system. Information is exchanged between the major system components using Pulse Code Modulation (PCM). The conversation exchange between digital telephones is also digital, converting the digital information to analog just before it reaches your handset or speaker.

Stored Program Control (SPC) is accomplished via a 16-bit processor. This technology controls the powerful system features of the S-ICX. Each processor’s customized memory (program settings) is backed up by an on-board, 7-year lithium battery.

The system provides maximum protection from outside power surges, with built-in triple surge protection for Exchange outside line connectors.

Power Requ irements

The system must be connected to an input power source of 200-240V AC, 50/60 Hz. Each cabinet’s power supply automatically generates 5V DC and 24V DC necessary to power the various printed circuit boards for station and peripheral equipment. Optional backup batteries are available, and are designed to safely fit into the cabinet. The power supply contains a charger that maintains a full charge to the backup batteries, which have a 3-year life and can support the phone system for up to 30 minutes at a time.

Diagnostic Maintenance

The printed circuit board (PCB) cards are designed to slide easily into slots within the S-ICX cabinet. By using diagnostic troubleshooting, small problems can be isolated to specific cards. Some cards are designed to be installed and extracted from slots without turning off the power, allowing system maintenance to be completed without interrupting the entire system.

For example, you’re having a problem with one of the trunks on a Loop Start Trunk Card. Instead of having to turn off the power, or reprogram anything, or alert anyone to get off the phone, all you have to do is throw a Maintenance switch on the Card. This will busy-out the trunks on that Card that aren’t being used at the moment, but will leave the trunks in use alone, allowing people to finish their phone calls without any disruption. The LEDs on the Card will tell you when the trunks become vacant. When all LEDs are extinguished, the Card can be replaced.

Programming the Phone System

Programming can be accomplished in several ways without disrupting normal phone system operation. Most programming changes take place as you are programming, what we refer to as “live” programming.

❣ Programming from a display telephone.

Programming can be performed on any small-display or large-display extension phone. A largedisplay phone is recommended because its LCD buttons can perform special one-touch functions in programming (such as “stepping” through addresses, entering a pause in a speed-dial number, etc.). Only authorized access is allowed; you must enter a valid password to get into Programming mode.

❣ Programming from the RS232 port.

A PC computer or laptop can be connected to the S-ICX phone system, via a DB9-pin RS232 port inside the cabinet. Then, from the computer, you can program the phone system with our proprietary

S-ICX-50-200 S-ICX (International) issued October 2000 11

PC-based software, called PCAS. This popular software package runs in a Windows 95 environment and makes programming and

maintaining phone systems easy and fun. With PC Customized Tool, multiple phone systems can be maintained in separate databases on the computer. The phone system parameters are grouped together in windows so you can see the current settings all on the same page. To set a parameter, simply click a button, or select from a multiple-choice field, or type in an entry. It even has contextsensitive help if you get stuck (press F1 and a help screen will pop-up, explaining the field you’re in).

Y ou can use PC Customized Tool to “build” a phone system, then download it into the phone system’s memory all at once. Or you can perform individual, “live” changes to phone system memory from the computer. It can also be used for backing up and restoring phone system databases.

❣ Programming from a remote location.

Again, using PCAS, the S-ICX can be programmed from a remote location, using an offsite computer terminal to call into the phone system. You can perform “live” changes in this manner as well as downloads/uploads (for backup/restoring).

Supporting Documentation

Panasonic provides extensive end-user documentation for the S-ICX (all of which are available on our Web site for authorized dealers):

Section 300: Installation

This manual provides installation instructions for the S-ICX system.

Section 350: Safety and Installation

This manual provides safety requirements and installation instructions for the S-ICX CCU.

Section 400: Programming

This manual provides in-depth programming instructions for the S-ICX system.

Section 410: Programming

This manual provides S-ICX programming instructions tailored to the UK market.

Section 450 - Programming Forms and Tables

This manual contains forms that are designed to assist you in planning and implementing a S-ICX phone system. Typical users of this manual are Customer Service representatives and Installers.

Section 521: Built-In ACD Supervisor Guide

This is an end-user guide intended for the ACD Supervisor. It is a condensed version of the ACD Reference manual, and includes only the commands appropriate for the ACD Supervisor.

Section 551: ISDN Reference

This manual provides an overview of the S-ICX ISDN Interface, along with installation and programming instructio ns .

Section 660: PCAS Administrator Guide

This manual provides an overview of PCAS, a Windows-based software application that allows you to remotely manage the Panasonic S-ICX using a personal computer.

Section 700: Feature Operat ion

This is a general operating reference guide for the S-ICX. It describes system and telephone features. It is designed for use by both the dealer and the end-user.

(1 provided with each CPC Card)

(1 Guide provided with each ACD Card)

12 S-ICX (International) issued October 2000 S-ICX-50-200

Section 750: Digital Key Phone User Guide

This is a general end-user guide for the VB-D Series Digital Key Telephone.

Section 751: Digital Key Phone/DSLT Quick-Reference

(25 provided in VB-44299 kit)

This is a quick-reference guide for Digital Key Telephones and DSLTs (Digital Single-Line Telephones). It covers only the most commonly-used features, and is intended for the end-user.

Section 752: SLT Phone Quick-Reference

This is a quick-reference guide for Analog devices such as the SLT phone. It covers only the most commonly-used features, and is intended for the end-user.

Section 770: Voice Recognition Telephone Adapter User Guide

(1 provided with VR-AD)

This is a user guide describing the additional features of the Voice Recognition Telephone. It is intended for the end-user.

S-ICX-50-200 S-ICX (International) issued October 2000 13

Chapter 2 - System Hardware

Overview

This section describes the purpose and functionality of the main components of the S-ICX system. By understanding how these components work, you can easily configure a system that meets your specific needs.

This section is divided into the following categories:

Cabinet

The S-ICX cabinet is explained in detail throughout this chapter. The cabinet can attach to any of the proprietary telephone sets offered by Panasonic. It also includes its own power supply, and is designed with dedicated slots for a CPC card, and free slots for trunk, extension, and built-in option cards.

Common Cards

The common cards control the signaling and features used by all other cards in the system. Without common cards, other cards cannot function. The common card which is considered the “brains of the system” is called the Central Processor Card, or CPC. Each phone system must have a processor to operate.

Telephone Company Interface Equipment

Panasonic offers a wide variety of interface circuits that allow the S-ICX to attach to an Exchange and/or common carrier equipment. This interface equipment is explained in this chapter.

Station Interface Equipment

The S-ICX allows for connection of Panasonic proprietary telephones as well as various analog telephones and devices provided by other manufacturers. This chapter includes descriptions of the cards and equipment needed to accomplish these connections.

Optional and Miscellaneous Equipment

The cards and interfaces that provide optional services, and all miscellaneous equipment, are explained later in this chapter.

Station Equipment

All Panasonic proprietary stations are explained later in this chapter.

System Hardware Connections

Shown on the next page is an illustration of S-ICX trunk and extension line connections, as well as some of the more popular peripheral connections.

14 S-ICX (International) issued October 2000 S-ICX-50-200

System Connections (trunks, extensions, peripheral equipment)

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S-ICX-50-200 S-ICX (International) issued October 2000 15

Cabinet

The S-ICX consists of one cabinet capable of supporting up to 132 ports. Contained within the cabinet are 7 slots (1 power, 1 CPC and 5 flexible slots), 8 built-in DEC circuits, and a connector for a 4 AEC option/API option. Peripherals such as paging speakers, external music-on-hold sources, background music sources, PCs, printers, and SMDR/Call Logging connect to the unit cards or the mother board. Each cabinet may include the following:

❡ Power Unit ❡ Card Slots ❡ Unit Cards (optional) ❡ Backup Battery (VB-44026)

Slot type # of slots Unit type to be installed

Power slot 1 For the cabinet power supply (which comes installed in the cabinet). CPC slot 1 For the control processor card (either CPC-HS or CPC-HM). Flexible slots 5 For trunk cards, station cards, and other circuit cards. Special integrated slot 1 1 Supports 8 DEC circuits. (located on mother board) Special integrated slot 2 1 Can support an SAPI card or an SAEC/8 card.

S-ICX Cabinet

16 S-ICX (International) issued October 2000 S-ICX-50-200

Battery Backup (VB-44026U K)

The backup batteries supply power to the system in the event of a power failure. If the Battery Backup option is chosen for the system, each cabinet requires its own set of batteries (1 kit per cabinet, 2 batteries per kit). The batteries can back up the system for up to 30 minutes.

Control Unit Processor Cards

Control Processor Card (78-port) - CPC-HS (VB-44440UK)

The CPC-S card is a standard CPU unit for a system with up to 32 extensions and up to 78 ports. The card uses a 16-bit CPU and does not support the DEC 16/24.

Included are a time switch (9 Highway x 9 Highway), a 4-circuit MFR (DTMF receiver circuit), eight 3party conference circuits, service tone, a DTMF transmitter, an input terminal for external hold tone and BGM source (RCA jack), EPA output (RCA jack), a connecting terminal for synchronization package (VB-44460), and an interface connector for a compact flash card. The system control program is downloaded to the internal memory of the system through the compact flash card.

Memory is retained with a backup battery.

Control Processor Card (132-port) - CPC-HM (VB-444 41UK)

The CPC-M card is a standard CPU unit for a system with up to 64 extensions and up to 132 ports. The card uses a 16-bit CPU and supports the DEC 16/24.

Included are a time switch (9 Highway x 9 Highway), a 4-circuit MFR (DTMF receiver circuit), eight 3party conference circuits, service tone, a DTMF transmitter, an input terminal for external hold tone (RCA Jack), an input terminal for BGM source (RCA jack), EPA output (RCA jack), a connecting terminal for synchronization package (VB-44460), and an interface connector for a compact flash card. The system control program is downloaded to the internal memory of the system through the compact flash card.

Memory is retained with a backup battery.

CPC Card Processor Unit Specifications

MPU (Main Processor Unit)

CPU Used Operating Clock Memory Program Area

(ROM): Work Area

(DRAM): Backup Area

(SRAM):

Tone/PAD/CNF ROM

68032 (16-bit) 68032 (16-bit)

19.6608 MHz 19.6608 MHz FLASH: 4MB

Boot ROM: 1 MB 1 MB 1 MB

1 MB 1 MB 1 MB 1 MB

CPC-HS

(VB-44440UK)

CPC-HM

(VB-44441UK)

FLASH: 4MB Boot ROM: 1 MB

Network Synchronizing Unit - SYNC (VB-44460UK)

This unit provides network synchronization and is required with digital circuits such as ISDN. The SYNC card synchronizes the PCM clock with an outside resource. When digital circuits are used, one SYNC card is required and installs on the CPC-HS or CPC-HM card.

S-ICX-50-200 S-ICX (International) issued October 2000 17

Trunk/Tie Line Cards

Loop Start Trunk Card - LTRK/4 (VB-44514UK)

This Loop Start Card supports up to 4 loop start exchange lines and can be installed in any flexible slot.

Loop Start Trunk Card - LTRK/8 (VB-44510UK)

The Loop Start Card supports up to 8 loop start exchange lines and can be installed in any flexible slot.

ISDN Primary Rate Interface Card (T/S-point) - PRI/30 (VB-44540UK)

This supports T-point Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) (30B+D/2 M kbps) and also S-point ISDN PRI.

The PRI card can be set to support either 8, 16, 24, or 30 channels. Unlike most other cards, due to the interaction between card slots, the PRI card must be installed in

specific Free Slots. With the S-ICX new high-density design, no other neighboring slots are restricted when this card is installed.

T-point PRI requires a DSU (Digital Service Unit) for connection to the carrier circuit. A Network Sync card is also required.

ISDN Basic Rate Interface Card (T-point) - TBRI/4 (VB-4 4530)

This supports T-point Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI) (2B+D:144kbps). This card can be installed in any flexible slot. Up to 4 T-point ISDN lines can be connected to each TBRI/4 Card.

The T-point BRI Unit supports information transferring capability (speech and data) at the trunk. The TBRI/4 Card connects via NT1 (Network Termination Unit/Type 1) to the T-point ISDN interface.

AC15 Card - AC15/4 (VB-44570)

This card supports the AC15 tie line interface (Speech pass 4W/2W, Control line 4W). The signaling methods that are supported include Immediate and Wink methods. Each AC15 card includes 4 circuits.

When installed in any flexible slot, the AC15 card supports call signal detection and answer from other PBX or carrier equipment, calling to the AC15 tie line, dial sending and speech.

The AC15 interface can connect to another PBX with AC15 capability. External safety devices (available from standard telecommunications suppliers) are required when

installing this unit outside the building.

Q-Signalling Interface Card (VB-44560) UK only

The current PRI card is used for Q-sig connections.

Extension Cards

Digital Extension Card - DEC/8 (VB-44610UK)

This card provides 8 digital circuits. Each circuit supports the Panasonic Digital Key Telephone, Digital Single Line Telephone, DSS/72, and EM/24. Supply voltage for the telephones is supplied by the digital circuits.

18 S-ICX (International) issued October 2000 S-ICX-50-200

This card can be installed in any flexible slot.

Digital Extension Card - DEC/16, DEC/24 (VB-44612UK, VB-44613UK)

These two cards provide 16 and 24 circuits, respectively , and can only be used with the CPC-M. Each circuit supports the Panasonic Digital Key Telephone, Digital Single Line T elephone, DSS/72, and EM/

24. Supply voltage for the telephone is supplied by the digital circuits. This card can be installed in any flexible slot.

Analog Extension Card - SAEC/4 and SAEC/8 (VB -44621UK, VB -44622UK)

This card provides 4 and 8 analog circuits, respectively. Each circuit supports standard analog telephone devices such as analog telephones, answering machines, fax machines, modems, cordless telephones, etc. The connected device(s) can be either pulse dial (rotary) or DTMF. Ringer circuitry is built into the card. This card can only be used in Special Slot 2. DO NOT insert card while unit is powered on.

Analog Extension Card - AEC/8 (VB -44620UK)

This card provides 8 analog circuits. Each circuit supports standard analog telephone devices such as analog telephones, answering machines, fax machines, modems, cordless telephones, etc. The connected device(s) can be either pulse dial (rotary) or DTMF. Ringer circuitry is built into the card. This card can be installed in any flexible slot.

Analog Proprietary Extension Card (APEC/8) (VB - 44660UK) UK only

The APEC/8 card is an interface card for SBS or VB-9 / A-series proprietary key telephones. A maximum of eight (8) extensions can be connected to each APEC/8 card.

The APEC/8 card is mounted in a flexible slot. This card accommodates 8-extensions. The connection is 4-wires to each extension.

ISDN Primary Rate Interface Card (T/S-point) - PRI/30 (VB-44540UK)

The PRI/30 card supports both S-point and T-point ISDN. See pg. 18 for more information.

ISDN Basic Rate Interface Card (S-point) - SBRI/4 (VB-44630)

This unit supports Basic Rate Interface (2B+D:144kbps) for S-point ISDN. Each card provides 4 BRI circuits.

This card can be installed in any flexible slot. The S-point BRI Unit supports information transferring capability (speech and data) at the Exchange.

ISDN Interface Card (S-Point/T-Point) - STBRI/4 (VB-44531) UK only

This ISDN Basic Interface (2 B+D: 144 kbps) card is mounted in a flexible slot, and can be switched to either S-point or T-point use by the port base.

When more than one circuit is used for T-point, the card is connected through a Network Termination Unit (NT1) to the ISDN trunk, which supports the T-point ISDN basic interface.

The card has an on-board, 4-circuit T-point ISDN basic interface and lightning arrester built-in. It also provides a network clock synchronizing function.

S-ICX-50-200 S-ICX (International) issued October 2000 19

Options

DTMF Multi-Frequency Receiver Card - MFR/8 (VB-44110UK)

The MFR/8 card accepts dialed DTMF tones and determines the dialed digits. Each card contains 8 receiver circuits.

This card can be installed in any flexible slot. The maximum number of MFR/8 cards that can be installed is two.

Conference Card (4 circ uits) - CONF (VB - 44120UK)

This is a conference speech card with four 8-party conference circuits. One conference card per cabinet can be installed into any flexible slot. An 8-party conference can consist of 8 extensions; 7 extensions + 1 external line; or 1 extension + 7 external lines (or any combination in between).

Special Application Processor Interface Card - SAPI (VB-44132UK) (For Future Use)

This 4-port card installs in special IS2 slot, and does not occupy a free slot. DO NOT insert card while unit is powered on.

External interface: RS232C port (19200bps maximum)

Built-In ACD Card - ACD (VB-44140UK)

This card, combined with the Voice Processor Unit card (4 circuits) (VB-44160), provides basic Automatic Call Distribution functions. MIS (Management Information System) reports can be output from the RS232C port of the ACD card. The reports can be printed out by connecting a printer to the RS232C port. However, a PC and printer cannot be simultaneously connected to the RS232C (the RS232C cable must be used exclusively for one connection).

Only one Built-In ACD can be installed in flexible slot 4 or 5.

Voice Processing Card (4 circuits) - VPU /4 (VB-44160UK)

This card contains 4 voice processing circuits. It can be used with Built-In ACD. Built-In ACD uses only 1 voice processing card (the 4-circuit card).

Additional Options

Option Location Description

RS232 port Backplane (mother board) 2 ports (max. 9600 bps) BGM input terminal CPC-HM 1 port (with RCA jack) On/Off control of external amplifier CPC 1 contact On/Off control of external equipment Backplane (mother board) 5 contacts (withstand 30V)

Station Equipment

Overview

The full line of Panasonic ICX phone systems offer a wide variety of critically acclaimed telephones. As the user interface, the station instrument is a crucial element of the communications system. All

ICX telephones are designed to provide easy access to system features and functions. A mixture of

20 S-ICX (International) issued October 2000 S-ICX-50-200

fixed and programmable feature keys allow the station to be specifically customized to accommodate the needs of each user. A wide variety of telephones are offered with different combinations of programmable keys, speakerphones, and liquid crystal displays to provide a complete solution to any telecommunication requirement. The advanced economic design and quality manufacturing assure longevity of the ICX system and stations, protecting the investment of the end-user.

All telephones are designed with the following features:

❡ A 1” LED Message-Waiting lamp for voicemail/internal message alert. ❡ Dual-color LEDs for status indication. ❡ Off-Hook Voice Announce circuitry. ❡ Off-Hook Monitoring circuitry that allows additional listeners the opportunity to hear phone

conversations through the speaker.

❡ Key lettering is a part of the key mold, making it impossible for lettering to fade or rub off. ❡ Special film coating enables displays to be seen under extremely bright lighting

conditions.

❡ Adjustable display contrast levels adapt to different lighting conditions. ❡ Adjustable base for 3 different LCD viewing positions (VB-D series only). ❡ Photo coupled controlled hookswitch, which extends the life of the hookswitch. ❡ Unique one-board design that allows for a more compact, durable product. ❡ Special material separating the keys from the PCB reduces damage from liquid spills. ❡ Built-in processors provide automatic identification when plugged in at any digital port,

assuring instant operation.

❡ Above-standard cords contain clamps to attach to the telephone’s base, alleviating stress

on modular connectors.

❡ Volume controls of dB levels can be automatically and/or manually adjusted. ❡ Hearing-aid compatible. ❡ Headset compatible. ❡ Built-in wall mounting capability in the base of the telephone. ❡ Textured finish on selected high-contact areas reduces scratching and fingerprints. ❡ Molded with an extremely durable, high-impact polymaterial for break resistance. ❡ Telephone handsets allow easy installation of handset cord swivels.

Model Options

Panasonic offers a wide variety of options for telephones so that you can select the one that is just right for you. All phones are digital, and all except for the DSLT have a microphone and speaker for Hands-Free Answerback and Off-Hook Monitoring (the ability to conduct calls on-speaker without lifting the handset). All display phones are “speakerphones,” meaning they have additional built-in circuitry for background-noise cancellation during outside calls. The Small-Display phones have a 2line LCD; the Large-Display phone has a 7-line LCD.

S-ICX-50-200 S-ICX (International) issued October 2000 21

Also available on all phones except DSLTs are Flexible Function (FF) keys, which have dual-colored LEDs and can be programmed only in system programming under FF4. And the EM/24 and DSS/72 units offer additional panels of FF-keys that you can add-on to any digital station.

The following table shows some of the options available with the different models.

Station Telephone Models

Description

Digital Single Line Telephone (DSLT) 0 12-Key Standard Phone 12 ✱ ✱ 12-Key Small-Display Phone 12 ✱ ✱ ✱ ✱ 12-Key Small-Display Phone with Voice

Response 12-Key Large-Display Phone 12 ✱ ✱ ✱ ✱ 24-Key Small-Display Phone 24 ✱ ✱ ✱ 24-Key Expansion Module (EM/24) 24 72-Key DSS/BLF Module (DSS/72) 72 ✱

No. of

FF-Keys

12 ✱ ✱ ✱

HFAB-

ICM

Speaker

phone

Display

Optional

Black Phone

Model Descriptions

Digital Single Line Telephone (DSLT)

(VB-3011)

Provides single-line service on a digital telephone. Buttons include hold, on/off, auto, redial, flash and conference. Large message-waiting light. Slide controls for volume adjustment. Does not support hands-free answerback on intercom. Requires one digital port. Does not include user tray.

12-Key Standard Phone

(VB-D411UK) Black (VB-D411UKB)

Provides 12 flexible feature/line keys (dual colored LED) and 10 personal speed dial keys. Supports hands-free answerback on intercom, offhook voice announce, and headsets. Requires one digital port. Wallmountable. Includes user tray and elevation supports.

The DSLT (VB-3011)

12-Key Small-Display Phone

(VB-D411DSUK) Black (VB-D411DSUKB)

Provides 12 flexible feature/line keys (dual colored LED) and 10 personal speed dial keys with an integrated hands-free speakerphone and a 2-line liquid crystal display (LCD). Supports hands-free answerback on intercom, offhook voice announce, and headsets. Requires one digital port. Wallmountable. Includes user tray and elevation supports.

22 S-ICX (International) issued October 2000 S-ICX-50-200

12-Key Small-Display Phone with Voice Response

(VB-D411DSVUK)

Provides 12 flexible feature/line keys (dual colored LED) and 10 personal speed dial keys, with an integrated hands-free speakerphone and a 2-line liquid crystal display (LCD). 4 programmable softkeys are included with the display to provide access to advanced system features. Supports hands-free answerback on intercom, offhook voice announce, and headsets. Requires one digital port. Wall-mountable. Includes user tray and elevation supports. Internal circuitry for Voice Recognition feature.

08:24 Tue NOV 14 Sandy 173

PROG

CONF

INTELLIGENT COMMU NICATION SYSTEM

OPER

ENDMODE

The 12-Key Small-Display Phone (VB-D411DSVUK) with Voice Response (VB-44101)

12-Key Large-Display Phone

(VB-D411LDSUK) Black (VB-D411LDSUB)

Provides 12 flexible feature/line keys (dual colored LED) with a 7-line Liquid Crystal interactive display. The top line of the display contains 15 characters. The remaining 6 lines contain 16 characters each. There are 10 softkeys to interact with the large screen display. User-definable screens provide ultimate userfriendly flexibility. This telephone comes equipped with a built-in speakerphone for hands-free conversation on outside line calls, and a hands-free answerback circuit for responding to intercom calls. This telephone also supports offhook voice announce and headsets. Requires one digital port. Wall-mountable. Includes user tray and elevation supports.

The 12-Key Large-Display Phone (VB-D411LDSUK)

S-ICX-50-200 S-ICX (International) issued October 2000 23

24-Key Small-Display Phone

(VB-D611DUK)

Provides 24 flexible feature/line keys (dual colored LED) and 10 personal speed dial keys. Supports hands-free answerback on intercom, offhook voice announce, and headsets. Requires one digital port. Wall-mountable

. Includes user tray and elevation

supports.

24-Key Small-Display Phone with Speakerphone

(VB-D611DSUK) Black (VB-D611DSUKB)

Provides 24 flexible feature/line keys (dual colored LED) and 10 personal speed dial keys, with an integrated hands-free speakerphone and a 2-line liquid crystal display (LCD). Four programmable softkeys are included with th e display to provide access to advanced system features. Supports handsfree answerback on intercom, offhook voice announce, and headsets. Requires one digital port. Wall-mountable. Includes user tray and elevation supports.

11 APR FRI 03:14 164 Davidson C

PROG

CONF

DND/CF

DEF

ABC

GHI JKL

PRS TUV WXY

LINE

VOLUME

FL/R

INT

MNO

REDIAL

MIC

MEMORY

ON/OFF

HOLD

The 24-Key Small-Display Phone (VB-D611DSUK)

24-Key Expansion Module (EM/24)

(VB-D331UK)

Provides 24 flexible feature/line/DSS/ BLF keys (dual colored LED). This unit is used in conjunction with a digital station. Comes equipped with a joining bracket to connect it to the telephone to give the appearance of one complete unit. Requires its own digital port. Wallmountable. Includes elevation supports.

72-Key Direct Station Select/Busy Lamp Field Module (DSS/72)

(VB-D631UK) Black (VB-D631UKB)

Provides 72 flexible feature/line/DSS/ BLF keys (dual colored LED). Normally used in conjunction with attendant console positions, but can be used with any digital station. Comes equipped with a joining bracket to connect it to the attendant telephone to give the appearance of one complete unit. Up to 4 DSS/72s per system can be used with no limit per phone. Each DSS/72 requires its own digital port. Wallmountable. Includes elevation supports.

The EM/24 (VB-D331UK)

ANSWER

RELEASE

The DSS/72 (VB-D631UK)

24 S-ICX (International) issued October 2000 S-ICX-50-200

Optional Terminal Devices

Voice Recognition Unit Adapter (VB-44101UK)

Working in conjunction with the 12-Button Display Telephone (VB-D411DSVUK), this adapter adds voice response functions to the telephone. The user can program the telephone to automatically dial numbers based on the user’s voice commands.

PC Phone (VB-44332UK)

The PC Phone is designed to replace an extension phone, adding telephony capability to a desktop PC. It is comprised of a PC card installed inside the computer; application software; and various connections to the computer (e.g., handset, headset, etc.). The PC Phone then plugs into a S-ICX extension port, and becomes a sophisticated “on-screen” phone for the end-user. For more information, see Chapter 5 - Special Applications.

PC Attendant Console/96 (VB- 44330)

This is one of two PC Attendant Consoles offered by Panasonic; both consoles are designed to replace an Attendant phone and add telephony capability to a desktop PC. The PC Attendant Console/96 is a 2-port solution that is equivalent to one key phone (either a 24-key small-display phone, or a 12-key large-display phone) with one DSS/72; it can monitor up to 96 ports. For more information, see Chapter 5 - Special Applications.

S-ICX-50-200 S-ICX (International) issued October 2000 25

Telephone Key Layout

The 12-Key Small-Display Phone: Key Layout

PROG

CONF

INTELLIGENT COM MUNICATION SY ST EM

08:24 Tue NOV 14 Sandy 173

ENDMODE

Small-Display Phone Features

No. Feature Description

Message Waiting Indicator Indicates that you have a message. Display Displays information about the phone’s status, menus, and dialing

MODE Key

(VB-D411DSVUK only) END Key

(VB-D411DSVUK only)

Soft Keys (VB-D411DSVUK only)

directories. Used to change display modes from Default Mode to Speed Dial

Mode or Extension Directory Mode. Used to exit Directory Mode and return the display to Default Mode.

Used to select speed dial dir ect ories, Calle r ID numbe rs, o r extens ion numbers.

OPER

26 S-ICX (International) issued October 2000 S-ICX-50-200

No. Feature Description

PROG Key Used to program Flexible Function (FF) an d one-touch keys, to adjust

CONF Key Used to establish conference calls and to check FF key and one-

7 8

One-Touc h Keys Used to make outside calls or to access s y stem features.

Flexible Function (FF) Keys Used to access outside lines or to access system features. DND/CF Indicator Indicates that Do-Not-Disturb (DND) or Call Forwarding ALL.

INT Indicator Lights when you are on a call and flashes when you hold a call.

MIC Indicator Indicates that your voice is muted (i.e., party on the other end cannot

ON/OFF Indicator Lights when the ON/OFF key has been pressed.

FL/R Key Used to end an outside call and to either restore outside dial tone or

REDIAL Key Used to redial the last number dialed.

Memory Key Used to access speed dialing or enter account codes.

ringer volume, and to send a flash sign al. Depe ndi ng on the setup of your system, may also be used to transfer calls.

touch features.

hear you). Lights solid when your hands-free microphone is muted and flashes when your handset is muted.

switch to external dial tone status without hanging up the receiver.

LINE Key Used to seize an exchange line.

ON/OFF Key Used to make a call without lifting the handset or to turn the speaker

VOLUME Key Used to adjust the l eve l of tones, background music, ring ing , receiver

HOLD Key Used to hold calls, to retrieve held calls, and to complete FF key

Microphone Used to talk to another party without using the handset.

Speaker Outputs tones and voice at your extension.

on and off.

volume, and display contrast.

programming.

S-ICX-50-200 S-ICX (International) issued October 2000 27

The 12-Key Large-Display Phone: key layout

Large-Display Phone Features

No. Feature Description

Message Waiting Indicator Indicates that you have a message. Display Displays information about the phone’s status, menus, and dialing

Soft Keys Used to select menus, di rectories, speed dial numb ers, and to acc ess

LINE Key Used to seize exchange lines.

CONF Key Used to establish conference calls and to check Flexible Function

MIC Key Used to activate/deactivate the Mute function. When activated, the

28 S-ICX (International) issued October 2000 S-ICX-50-200

directories.

call-handling features.

(FF) and one-touch key settings.

party on the other end cannot hear you.

No. Feature Description

MENU Key Used to return to the default Main Menu screen which contains the

PREV Key Used to return to the previous screen.

NEXT Key Used to advance to the next screen. Flexible Function (FF) Keys Used to access outside lines or to access system features.

DND/CF Indicator Indicates that Do-Not-Disturb (DND) or Call Forwarding is set.

INT Indicator Lights when you are on a call and flashes when you hold a call.

MIC Indicator Indicates that your voice is muted (i.e., party on the other end cannot

ON/OFF Indicator Lights when the ON/OFF key has been pressed. FL/R Key Used to end an outside call and to either restore outside dial tone or

15 16

REDIAL Key Used to redial the last number dialed.

MEMORY Key Used to access speed dialing or enter account codes. ON/OFF Key Used to make a call without lifting the handset or to turn the speaker

PROG Key Used to pro gram FF a nd one -tou ch key s , to a dju st ringer volume and

following items:

• Personal D ial

•System Dial

• Extension

• Function System

• Function Ext

hear you). Lights solid when your hands-free microphone is muted and flashes when your handset is muted.

switch to external dial tone status without hanging up the receiver.

on and off.

to send a flash signal. Depending on the setup of your system, may also be used to transfer calls.

VOLUME Key Used to adjust level of tones, background music, ringing, receiver

HOLD Key Used to hold calls, to retrieve held calls, and to complete FF key

Microphone Used to talk to another party without using the handset.

22 23

Speaker Outputs tones and voice at your extension.

S-ICX-50-200 S-ICX (International) issued October 2000 29

volume, and display contrast.

programming.

Chapter 3 - System Features

Overview

This chapter describes some of the most powerful, technologically advanced features inherent in the S-ICX that are available system-wide. The first part of this chapter highlights the most popular features in alphabetical order. Following these highlights is a complete list of system features and the S-ICX versions to which they apply.

Popular System Features

AEC DISCONNECT

Description:

Analog station ports can generate a positive disconnect (open loop) to devices that are attached to it upon hang-up.

Benefits:

• Allows quick disconnection from third-party voicemail or similar devices.

ALPHA TAGGING

Description:

SSD Name which is corresponding with ISDN or Analog Caller ID will be displayed on Key telephone. SSD000-199 can be used. Caller ID Name has the priority than Alpha tagging.

Benefits:

• Caller’s Name is displayed when receiving a call.

ATTENDANT GROUPS

Description:

Many systems are designed with multiple answering positions to handle the various call traffic which exists within an organization. With this in mind, the S-ICX was designed to allow attendant groups to be set up to handle these calls. When “0” is dialed, the system will hunt through a preestablished list of extensions to make sure the call is answered.

Benefits:

• Relief for attendants is automatically built-in.

• All calls will be answered.

Applications:

• Any organization that handles many calls throughout the working period

30 S-ICX (International) issued October 2000 S-ICX-50-200

AUTO DAY/NIGHT MODE

Description:

The S-ICX system provides three different modes of operation. We call them Day 1, Day 2 and Night mode. Each of these modes can have a different Attendant as well as different ringing position assignments for extensions. The system can be programmed to automatically switch in and out of any one of these modes at a preset time each day. Weekends, holidays, and other special days can also be programmed with their own separate modes.

Benefits:

• Enables the system’s ringing and dialing capabilities to change automatically when the mode is switched.

Applications:

• Lines that need to be switched over to an answering machine or voice mail system after-hours

• Lines that require toll restrictions (call barring) after-hours so unauthorized personnel cannot dial long distance

• Different mode for lunchtime operation (Day 2 mode)

AUTOMATIC ROUTE SELECTION (ARS)

This feature enables the system to select the most appropriate route for an outgoing call (i.e., the least expensive one). Working in conjunction with Toll Restriction Service (TRS) or Call Barring, the call can also be denied based on the TRS level for the station (or user) placing the call.

There are three levels of ARS, based on the number dialed after the ARS access code:

• Direct Route Selection. The simplest form of ARS routing. Directly selects the trunk group and (if programmed) modifies the dialed number by deleting some of the first digits dialed, and/or adding digits to the beginning or end of the dialed number.

• Route List Selection. A more complex routing method that includes up to 5 alternative levels of route selection.

• Time List Selection. The most complex routing method that determines the appropriate route list based on the day and time.

For “exceptions to the rule” such as holidays, up to 20 Special Days can be defined in programming with their own separate ARS routing methods.

Codes can be defined in ARS programming for automatic adding to (or deleting from) the beginning or end of a dialed phone number (the user won’t even know these Codes are being dialed). For example, these Codes can insert a pause, or switch signaling to DTMF, or just tack on additional digits that are needed by the exchange line.

Forced ARS (where the user must dial an ARS access code to be able to dial-out) can be enabled/disabled via the Extension COS assignment.

Benefits:

• Lets the customer (management) control the routing of outgoing calls by defining the route to be selected.

• Provides an effective means of cost control for expensive long-distance calls.

• Provides greater security, as end-users don’t need to know the Itemized Codes or Authorization Codes used to place calls to the exchange line.

S-ICX-50-200 S-ICX (International) issued October 2000 31

CALL TRAFF IC REPORTING

Description:

Traffic data can be stored and printed for intercom calls, incoming trunk calls, and outgoing trunk calls.

Benefits:

• Information can be used to evaluate exchange line usage and control costs.

CALLER ID (ISDN)

Description:

Caller Identification (CID) is an optional service offered by your local telephone company which adds the following functions to a display phone:

❣ LCD indication of caller information. Users can see caller information displayed while the

incoming call is ringing their extension. If the user receives another call during a

conversation, caller ID information is presented on the second line of the display. This

includes ISDN digital messaging through the D-channel, also known as ANI (Automatic Number Identification).

❣ Log of caller information. The Call Log keeps a record of the last 10 CID calls received at

an individual phone, and allows the user to view the Log and select from it to place a call. Up to 20 phones per cabinet can have the Call Log feature.

❣ SMDR recording (Call Logging). CID information can be sent to the RS232C serial port so

that it can be printed to a serial printer or call accounting system.

❣ CID notice to CTI. CID information sent by the exchange line can be output to TAPI and

other CTI devices.

Benefits:

• Allows users to handle calls more efficiently by knowing who is calling before they answer.

• Enables users to return calls that ring unanswered at their phones.

CLASS OF SERVICE (COS) RESTRICTION

Description:

Specific feature restrictions can be placed on extensions or on trunks. There are up to 16 definable classes of service for extensions, 16 more for trunks, and 8 more for extension timers. If no COS is assigned, most features are allowed.

Benefits:

• Allows users to have telephones customized to their needs.

Applications:

• Users with Single Line Telephones (SLTs) or those who need to limit access to various features on selected telephones

CONFERENCING

Description:

Any digital phone user can initiate a conference that includes from 2 to 7 other participants, who can be either intercom phone users or outside parties. (NOTE: Optional equipment must be

32 S-ICX (International) issued October 2000 S-ICX-50-200

installed in the S-ICX cabinet to support more than 3 parties in a conference.) During a 3-party conference, a digital intercom phone participant can establish a private conversation with one of the other parties, then rejoin both to the conference. Since the system is digital, there is no internal dB loss during a conference - but you can still program additional dB gain/loss settings for conference calls.

Benefits:

• Saves time and money associated with conferencing geographically-separated employees, customers, etc.

• Users can establish their own conference calls without auxiliary equipment.

CTI (COMPUTER TELEPHONY INTEGRATION)

Description:

For desktop computer-driven applications on a station-to-station basis, the Panasonic S-ICX supports Microsoft’s Windows-based Telephone Application Programming Interface (TAPI). The system also offers powerful computer /pho ne inte gr ations for the Atte nda nt posi tion (v ia our PC Attenda n t Co nsole) as well as end-user phones (via our PC Phone). For more information about these CTI applications, see Chapter 5 - Special Applications in this document.

Benefits:

• Enables customers to operate more efficiently by taking advantage of the latest telephone and computer convergence. These industries are coming together to offer a more intelligent and streamlined way to do business.

Applications:

• Control and pull up information on your “on-screen” phone based on caller information

• Allows computer applications to control telephone operation

DATA SECURITY

Description:

Data Security makes it possible to prevent interruptions on a phone. This feature is often used when the phone is hooked up to a modem, but it could also be used for confidential or sensitive calls. Data Security can be implemented for all phone usage, or it can apply only to outside line use.

Benefits:

• Protects data transmissions from being interrupted or cut off.

Applications:

• Modem phones

DELAYED RINGING

Description:

An incoming or transferred call, as well as intercom calls using the DN key, can be programmed to ring at a secondary answering position if the call rings the primary answering position more than a specified length of time. The call can be programmed to ring at one or more delay ringing positions (including phones with BLF keys). This feature also works with Direct Inward Dialing (DDI) calls.

Benefits:

• Ensures that a call does not go unanswered or ring for an extended period of time.

S-ICX-50-200 S-ICX (International) issued October 2000 33

Applications:

• Any company that experiences short, temporary periods of high traffic and needs to ensure that calls are answered

• Backup support functions to cover void periods of the workday

DISA (DIRECT INWARD SYSTEM ACCESS)

Description:

Any number of exchange lines can be assigned to DISA lines which after being accessed, will enable the incoming caller to dial any extension within the system. Or, if the proper security code is entered, the caller will be able to access outside lines. Remote programming can also be done over these lines after entering a password.

Benefits:

• Allows internal personnel to access the system without tying up the attendant or other lines coming into the system.

• Enables people who are away from the office to access FX (Foreign Exchange), Network, etc., to make long-distance calls using less expensive means.

Applications:

• Field sales people, repeat customers, etc.

DIRECTORY NUMBER

Description:

Directory Number (DN) allows extension numbers to be used on a key basis. The same DN may be assigned to multiple keys on the same telephone and to keys on other telephones. There are two types of DNs.

• Primary Directory Number(PDN): A telephone’s extension number is assigned to a key on the same telephone. Up to three appearances of the PDN may be assigned to keys on a key telephone.

• Non-Primary Directory Number (NPDN): A DN is assigned to an FF key on another telephone. Up to three NPDN appearances of the same DN may be assigned to keys on a telephone.

• Phantom Non-Primary Directory Number (PNPDN): PNPDNs are assigned to a card position that is not installed in the system. As a result, this enhancement expands the NPDN system by allowing the user to assign multiple extension numbers to a single telephone without the need for additional hardware.

A telephone may only have one PDN (on up to three keys) but may have multiple NPDNs with up to three appearances of any one NPDN.

Benefits:

• Maximum four extension incoming call can be handled.

• A PNPDN can be assigned as a 2nd DN key to separate private calls from other types of calls.

• Handling calls is easier because DN calls can be transferred by pressing one key.

DISTINCTIVE RINGING

Description:

Individual exchange lines and stations can have their own unique ring pattern and frequency for incoming calls, to distinguish them from other lines or phones. If no distinctive ringing is assigned, the exchange line’s ring pattern will be heard.

34 S-ICX (International) issued October 2000 S-ICX-50-200

Benefits:

• Allows users to recognize the ring of their own individual telephones, or distinguish between different types of incoming calls.

Applications:

• Companies with separate departments or large, open bullpen areas

FLEX IBLE DIAL PLAN

Description:

The S-ICX’s dial plan is flexible. This means that the system comes with a default set of feature codes, which can be changed. (For example, the default Call Forward-All Calls feature code is

721. But you can change it to 7, or 2#, or ***, or anything else between 1 and 4 digits long.) It also means that you can have two different sets of feature codes for each system, dividing

extensions into two different groups (for example, SLT phones can have a different set of feature codes than digital extensions). Each extension can be assigned Dial Plan A or Dial Plan B.

Benefits:

• Analog and digital phones can each have a unique set of feature codes.

• The S-ICX can be designed to match the current phone system’s feature numbering plan, therefore minimizing training.

FLEXIBLE RINGING ASSIGNMENT

Description:

Ringing assignment is completely flexible so any exchange line can be assigned to ring at any station with a line-appearance key. This ringing assignment can differ in Day 1, Day 2, and Night modes depending on user requirements.

Benefits:

• Assures covera ge for outside lines, increasing customer sat isfaction.

• Allows for customization of the system in order to meet a wide variety of applications.

Applications:

• Any organization that is separated from main answering position

• Departments that continue operations after receptionist switches system into Night mode can continue to make and receive calls

“HOWLER” TONE

Description:

If any phone is unintentionally left off-hook, the phone will emit a “howler” tone so someone nearby will notice and hang it up. This feature can be enabled/disabled system-wide, and the timer for it is also programmable.

Benefits:

• Helps keep phones or trunk lines from being inadvertently tied up because someone didn’t put the handset back in the cradle.

S-ICX-50-200 S-ICX (International) issued October 2000 35

HUNT GROUPS

Description:

Calls can be automatically transferred to hunt groups, which consist of member positions #1 through #20 to which extensions can be assigned (for example, Extension 201 is Member #1, Extension 314 is Member #2, Extension 268 is Member #3, ... Extension 107 is Member #20). For each hunt group, you can choose one of four different automatic hunting methods in programming:

❣ Pilot Terminal hunting. When a call is directed to the pilot number of the hunt group,

Member #1 is tried first. Hunting proceeds forward through the sequential members to the end of the hunt group. If Member #20 (last member) doesn’t answer, the call then returns to Member #1 again, and the hunt cycle is repeated until a member answers the call.

❣ Pilot Distributed hunting. When a call is directed to the pilot number of the hunt group, the

next sequential member after the member who received the last call, is tried first. Hunting then proceeds forward from that member, through the sequential members to the end of the hunt group. If Member #20 (last member) doesn’t answer, the call then goes to Member #1, and hunting proceeds forward through the hunt group again. The hunting cycle (Member #1 through Member #20) repeats until a member answers the call.

❣ Circular hunting. This is for direct calls to member extensions (no pilot number involved).

Starting at the member extension receiving the call, hunting proceeds forward through the sequential members to the end of the hunt group. If Member #20 (last member) doesn’t answer, the call then goes to Member #1, and hunting proceeds forward through the hunt group again. The hunting cycle (Member #1 through Member #20) repeats until a member answers the call.

❣ Switchback hunting. This is also for direct calls to member extensions (no pilot number

involved). Starting at the member extension receiving the call, hunting proceeds forward through the sequential members to the end of the hunt group. It then returns to the receiving (originally called) member, and hunts backward through the members to the beginning of the hunt group. Then it returns to the receiving member again, and hunts forward. This return-forward/return-backward hunt cycle repeats until a member answers the call.

Twelve (12) hunt groups are available. Each hunt group can have its own unique characteristics such as hunting method, no-answer timeout/destination, etc. In other words, via programming you can control how long a Member will ring before the call moves to the next Member, and also how long before (or whether) the call will be transferred out of the Hunt Group to an extension or to another Hunt Group.

Benefits:

• Allows calls to be distributed among a group of extensions where a group of people answer the same calls.

• Voice mail systems use hunt groups to distribute calls.

Applications:

• Customer service departments, sales & marketing divisions, technical support groups, etc.

36 S-ICX (International) issued October 2000 S-ICX-50-200

MULTIPLE DIRECT INWARD DIAL (DDI) ASSIGNMENT

Description:

This feature allows a DDI number to ring on more than one telephone through the use of virtual ports. Also, one telephone can have multiple DDI numbers assigned to it.

Benefits:

• Improves coverage of DDI numbers and allows more flexibility in how an end-user can program the numbers.

Applications:

• Executive suites, travel agencies, answering services

RECALL TIMERS

Description:

The S-ICX is equipped with various system-wide and station-specific recall timers that help direct unanswered (maybe forgotten) calls to someone who can answer them:

❣ Start Recall from Hold or Park - how long a call will remain on hold before recalling

(ringing at) the extension, SLT, or Attendant that put it on hold or park hold. Each of these destination types has its own separate recall timer in the system. Also, individual groups of stations can be programmed to recall more quickly/slowly from their own calls on hold.

❣ Start Recall from Transfer - the maximum amount of time a transferred call will ring

unanswered before it goes back to (starts ringing at) the phone that made the transfer. Attendants have their own Transfer Recall Timer, separate from extensions and SLTs. Also, individual groups of stations can have a quicker/slower timer for their own unanswered transfers.

❣ Recall Duration - how long a recall will ring before reverting to the default phone position

(usually the Attendant Group).

❣ Reversion Duration - how long a reverted call rings the Attendant Group before being

disconnected (this can be set to “ring indefinitely”).

Benefits:

• Improves call handling efficiency and ensures that held/transferred calls will not be lost or forgotten.

SLIDE RINGING

Description:

This is a type of delayed ringing for exchange line FF-keys. Unlike delayed ringing, the immediate ring stations will continue ringing even after slide ringing occurs. You can program a exchange line to ring incoming calls on certain phones first, then (if they remain unanswered) have them start ringing on other phones that have an FF-key appearance for that line. You can enable/disable this feature on individual extensions and individual trunks. You can also set a timer for determining when Slide Ringing begins on the FF-keys.

Benefits:

• Provides delayed ringing for multiple line-appearance calls.

S-ICX-50-200 S-ICX (International) issued October 2000 37

STATION DISTINCT IVE RI NGING

Description:

Extension basis, the different ringing pattern and frequency can be selected. This feature is available for Key telephone and DSLT.

Benefits:

• Not only Trunk basis, also Extension basis distinctive Ringing Assignment is available.

STATION MESSAGE DETAIL RECORDING (SMDR/CALL LOGGING)

Description:

By attaching a serial printer to the RS232C port, a detailed record of all incoming and outgoing calls, can be kept for future reference.

Through programming, the titles for each page can be removed to allow for connection to call accounting services.

The following is an explanation concerning the output format and display contents for call data:

SMDR Output Data Format

Format #1

T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvvH

6 7

Format #2

T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvv

dddddddddddddddd

Condition Code:

INCOMING CALLS: OUTGOING CALLS:

I Incoming Call F Call Forward Ou t side

D DID Incoming Call H Hold Outgoing Call

cccccccc MM:SSH

432

11109

6 75

h Hold Incoming Call L LCR Outgoing Call

N Network Incoming Call O Outgoing (non-LCR) Call

S DISA Incoming Call T Transfer Outgoing Call

t Transfer Incoming Call W Closed Numbering Outgoing Call

A Abandoned Incoming Call

Call Start Time (Month/Day, Hour:Minute:Second)

Call Duration Time (Hours:M inutes:Seconds)

Trunk User No. (Internal Line No. 0 to 9999, or Trunk No. C1 to C576)

38 S-ICX (International) issued October 2000 S-ICX-50-200

Trunk No. (1 to 576, or *1 to *576 when trunk is disconnected while the call is on hold) Dialed No. (24 digits max., including 0-9, *, #. Hidden numbers will appear as * instead of digits.

Format #2 only: “I” precedes digits for incoming calls. Security/Access Codes will not appear as dialed digits.)

Account Codes (Unverified: 10 digits max., or Verified: either first 4 digits, or Code Pgming Table No. V100-V500)

DISA Security Code (Pgming Table No. D001-D016) Caller Data (Format #2 only) ISDN Charge Data (Format #2 only -- Not Used/for future use) Call Ringing Duration (Format #2 only; includes abandoned calls)

Carriage Return Line Feed

NOTE: Centrex and PBX codes, DISA security codes, and ARS access codes will not appear as dialed digits. If the Caller ID Feature is installed and enabled, “Private” will appear for calls with restricted Caller ID display. “Out of Area” will appear for long-distance calls that do not provide Caller ID information.

Benefits:

• Provides accounting management tool for allocation of telephone expenses.

• Identifies areas for system or feature upgrade.

• Provides customer with record of telephone usage which can be used in making budgetary and planning forecasts.

• Prevents telephone abuse and misuse by identifying unauthorized outgoing calls.

• Provides personnel evaluation tool to measure amount of employee’s time spent on the telephone.

Applications:

• Customers whose operation requires call tracking capabilities (e.g., lawyers, consultants, etc.)

STATION TIMER CLASS

Description:

Depends on Extension Timer Class, the timer for Hold Recall, Transfer Recall, Extension Call Park recall, Call Forward No Answer Timer can be programmed. Maximum 8 extension Timer Class are available.

Benefits:

• Extension basis, different time can be selected.

SYSTEM SPEED DIALING (SSD)

Description:

The system can store up to 800 SSD bin numbers that can be accessed by any user. Selected users can program the SSDs on their extension phones (if their phones are enabled for it in programming).

S-ICX-50-200 S-ICX (International) issued October 2000 39

The phone numbers stored inside the SSD bins can be up to 24 digits in length. End-users can “chain” up to 6 SSDs together inside a PSD (Personal Speed Dial) bin, to handle phone numbers that are longer than 24 digits. Also, the system can be set to automatically access a trunk group whenever an SSD is dialed (so you won’t have to program trunk access into the SSD bins).

On a proprietary telephone, an SSD number can be dialed by pressing a pre-programmed Flexible Feature (FF) key, or by pressing “Memory” and dialing the SSD bin number (00-79 or 000-799). Or, on display phones, the user can display an SSD Index that shows a list of current SSDs in the system, and press the soft key next to the desired SSD to dial it automatically.

Individual phones can be programmed to display (or not display) the actual phone number being outpulsed for the SSD.

The S-ICX can be programmed so that SSDs will override any toll restrictions (call barring) that would normally apply.

Benefits:

• Saves time and increases productivity by allowing the user to use abbreviated dialing to access frequently-called numbers.

• Provides a way for users to store frequently-used feature codes into SSD bins for easy, one-touch feature activation.

Applications:

• General business environment where many people call the same locations or customers

TENANT GROUPS

Description:

Tenant Groups allow you to separate extensions, trunks, MCO Access, System Speed Dial Bins, and Virtual Port Assignments within the same system.

Benefits:

• One system can provide service for several different groups (i.e., companies, divisions, departments, etc.)

TOLL RESTRICTION SERVICE (TRS/CALL BARRING)

Description:

TRS/Call Barring lets you control user access to outside lines on a per-station and per-line basis. It can be combined with ARS to block calls based on the number dialed, the outside line used, the extension phone used, the time of day (via Day and Night modes), and/or the day of the week/month/year.

❣ A TRS Class can be assigned to each extension and trunk. Up to 50 different TRS Classes

are available.

❣ Each TRS Class is then assigned to a TRS Level. It is this Level that is used as the basis for

allowing/restricting calls.

❣ There are 10 TRS Levels available. Level 0 denies all calls. Levels 1-8 can be partially

restrictive per assignments. Level 9 allows all calls.

❣ TRS can restrict the number of digits dialed (1-20 digits, or no limit). ❣ TRS can restrict the use of SSDs for outdialing, based on TRS Class assignments. Either all

SSDs or a range of them can be restricted.

40 S-ICX (International) issued October 2000 S-ICX-50-200

❣ TRS can also restrict the dialing of * and #, again based on TRS Class assignments. ❣ The same phone can have different TRS restrictions during Day and Night modes.

Benefits:

• Controls toll calling expenses by allowing the customer to define an individual station’s capability to use outside exchange line groups.

• Prevents toll calling abuse by providing automatic blocking of calls placed to restricted phone numbers.

UNIVERSAL NIGHT ANSWER TO PAGE

Description:

During night mode, Universal Night Answer(UNA) sends incoming calls for selected trunks to ring external paging speakers. UNA calls can be picked up from any extension, provided the extension’s Class of Service (COS) allows UNA answer. Users can also program this feature to ring both external paging speakers and specified extensions.

Benefits:

• Allows any employee to answer any incoming call at night, provided the extension’s COS allows the extension to perform a UNA answer.

WALKING TRS

Description:

A user can use his or her calling privileges at another extension by entering a 4-digit (0-9) ID code. This enables the other extension to temporarily have exchange line access capabilities which are defined by the Toll Restriction Service (TRS) data of the user’s extension. When the user hangs up the telephone, the extension returns to its original TRS type. This allows a user to make a call from a telephone that is normally restricted, such as a warehouse phone or lobby phone.

NOTE: The Walking TRS code must be programmed at the user’s extension before it can be entered at a different extension. The same code can be programmed on multiple extensions. The entered code will show up on the SMDR (Call Logging) report as: “Wnnnn” (W means Walking TRS code; nnnn is the 4-digit code).

Since a phone can have a different TRS Class assignment during Day and Night modes, the Walking TRS codes will follow these assignments. For example, long-distance calls can be allowed on the phone during the day, but restricted at night.

Benefits:

• Allows a telephone to be restricted, but still allows certain users to override the restriction.

Applications:

• Warehouse telephones, waiting area, etc.

ZIP MODE

Description:

Zip mode automatically answers calls when operating a Key Telephone in headset mode.

Benefits:

• Allows users the freedom to continue work activities without having to manually answer phone.

S-ICX-50-200 S-ICX (International) issued October 2000 41

Applications:

• Customer Service Centres, etc.

List of Available System Features

System Feature Notes Alarm Ringing to alert other users of unanswered calls

Analog (AEC) Disconnect Signal for quick-disconne ct from 3rd-p arty Voice Mail systems Analog Device Compatibility Attendant Group up to 20 phones per Att.Group; each system mode (Day1,

Day2, and Night) has its own Att.Group

Auto Day/Night Mode system automatically switches modes at preset times Automatic Route Selection (ARS) least cost routing Automatic Trunk-to-Trunk Transfer automatically connect two outside calls together Background Music (BGM) / Music-on-Hold

(MOH) Separation Battery Backup can support the phone system for up to 15 minutes at a time Behind PBX/Centrex Compatibility BLF Ringing FF-keys can be programmed to represent other extensions Building Block Configuration 1 Cabinet Built-In ACD basic Automatic Call Distribution functions Call Progress Tones dial tone, busy tone, ringback tone, error tone, confirmation

Caller ID LCD Display, Call Log, CTI, SMDR (Call Logging)

Centralized Attendant one Attendant position for all extensions in a tie-line network Centralized Voice Mail one VM system serving multiple PBXs in a tie-line network Class of Service (COS) Exchange Line/Tie-Line feature, Extension feature

Closed Numbering for networking systems together CO Trunk Interface AC15 Wink-Start, ISDN BRI and PRI,

Computer Telephony Integration (CTI) Capability

Conferencing 3-party to 8-party conferences, including up to 7 outside lines;

Data Security for SLT devices Delayed Ring separate controls for Day/Night Modes Digital Pad Settings for Volume Adjustment dB volume adjustments between different connections DID/DNIS (Direct Inward Dial/

Dialed Number Identification Service)

a different music source for each

CPC-HM only

tone, splash tone

(available on display phones only)

Extension-to-Extension and Trunk-to-Trunk restriction

Loop Start TAPI, PC Phone, PC Attendant

2-party private conversations during a conference

delayed ringing, direct to Voice Mail, multiple-ringing, name display, night ringing assignments

42 S-ICX (International) issued October 2000 S-ICX-50-200

System Feature Notes DISA (Direct Inward System Access) Outside callers dialing-in on a DISA trunk can use internal

features such as paging, transfer, outside-line access, etc. Up to 16 DISA Security Codes can be assigned for outsideline access, each Code with its own TRS Class of Service.

Distinctive Ringing for both individual exchange lines and stations Door Box Connection Exchange line connection Doorphone Visitors at a loc ked o uts ide d oor can call a use r, who can open

the door by dialing a code on the desktop phone.

Flexible Numbering 1-4 digits in Extension Nos.; changeable Feature Access

Codes

Flexible Station Functions (available on large-display phones only) Free Slot Configuration most cards can be installed in any flexible slot Hot Line up to 20 phones can be programmed to automatically call

another extension or SSD when the user goes off-hook

Howler Tone an alarm for abnormally long off-hook/dial-tone conditions Hunt Grou ps Pilot No.; Circular/Distributed/Switchback/Terminal hunting;

Attendant Hunt Groups; Extension Hunt Groups

ISDN (Integrated Services Digital Network) T-point/S-point BRI and PRI Longtalk Alarm to alert the user of a lengthy exchange line call Maintenance local and remote MCO Tenant Groups trunk groups can be assigned to different phone areas within

the same system, for outside-line access and incoming calls

Memory Backup on-site or via remote computer Multiple Ringing the same trunk call ringing on multip le pho nes via DSS/BLF

keys, Exchange Lines/MCO keys, and Directory Numbers (up to 3 PDNs and 3 NPDNs per phone)

MOH (Mus i c-On-Hold) external and internal sources Non-Blocking Architecture all extensions/lines available for use at the same time Page Zones Up to 5 external/10 internal page zones per system;

UNA calls over paging system (all or per-zone)

PC Based Programming PC Customized Tool (proprietary) Port/Channel Close (“Station Lockout”) trunk/extension ports can be disabled for use Power Fail Tran sfer Up to 4 SLT pho nes c an auto matic ally re ceiv e dial to ne from a

trunk line in the event of a power failure.

Power-On Maintenance for most extensions Privacy includes Privacy Release Private Networking (AC15) two or more PBXs in different locations, connec ted to get her in

a tie-line network

Program Data Output for maintenance/troubleshooting Recall Timers system-wide or station-spe ci fic Slide Ringing delayed ringing for FF-key line appearances Soft Key Operation (available on display phones only) Speed Dialing (SSDs/PSDs) 2-digit or 3-digit SSD codes (up to 80 or 800 per system);

2-digit PSD codes (up to 20 per phone)

S-ICX-50-200 S-ICX (International) issued October 2000 43

System Feature Notes Station Message Detail Recording (SMDR) includes abandoned calls

Station Name Assignment up to 10 characters each System Fault Recording Bus Monitor; storing/printout via programming System Speed Dial (SSD) up to 800 SSDs per system; name assignments for display

phones; toll restriction override

Tandem Connection AC15 and Qsig Tenant Groups

Allow separation of extensions, trunks, MCO Access , System Speed Dial Bins, and Virtual Port Assignments

Telephone Programming (available on display phones only) TRS (Toll Restriction Service/Call Barring) Outgoing calls can be allowed/blocked based on the path

(originating ext.-t o-seized-trunk) and dialed digits.

Traffic Measurement trunk (separate inbound/outbound) and intercom call traffic;

30-minute interval storing/printout via programming

Tr unk Groups inbound and outbound; up to 99 groups per system; can only

be a member of one group; MCO trunk group chaining

Trunk Name Assignment (available on display phones only) UNA (Universal Night Answer) incoming calls ringing over the paging system Virtual Ports for mu ltiple ringing, floating park, etc. Walking TRS codes for overriding TRS on a phone

44 S-ICX (International) issued October 2000 S-ICX-50-200

S-ICX-50-200 S-ICX (International) issued October 2000 45

Chapter 4 - Station Features

Overview

This chapter describes the many features that end-users can perform on S-ICX station phones. Some of the most popular functions are highlighted below. A complete list of Station Features is included at the end of this chapter.

Popular Station Features

ABSENCE MESSAGE

Description:

Extension users can leave text messages on their phones when they are away. When the unattended extension is dialled, the text message displays on the caller’s phone.

Benefits:

• Allows extension user to send a message to someone who calls when the extension user is away.

ACCOUNT CODE CAPABILITY

Description:

This feature works with Station Message Detail Recording (SMDR/Call Logging). During a phone call, a station user can silently enter an accounting or client billing code. The entered Code will display on the phone’s LCD as it’s dialed, so the user can tell it’s being registered. Subsequent SMDR/Call Logging reports will show the Code dialed for each call.

There are two different types of account codes you can use in the S-ICX:

Non-Verified Account Codes: Codes that aren’t checked by the system for validity; the user can enter anything from 1-10 digits long. Individual phones can be programmed to accept forced Account Codes (the user must enter a code for every call) or voluntary Account Codes (the user can enter a code, but doesn’t have to, for each call).

Non-Verified Account Codes can be assigned to incoming and/or outgoing calls. For incoming calls, the user can enter the Code anytime during the call. For outgoing calls, the user either enters the Code before accessing an outside line (for forced Codes), or anytime during the call (for voluntary Codes).

Verified Account Codes: Codes entered by phone users that must match a code of up to 10 digits that has been pre-programmed into an Account Code Table. If the dialed Code doesn’t have a matching entry in the Table, the user gets fast-busy and is unable to place the call. These codes can also be either forced or voluntary. You can program these codes with their own Toll Restriction Service (TRS) or Call Barring. Class assignment so that, when entered, they will override the extension’s TRS Class (which would normally be used to allow/restrict the call).

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Benefits:

• Provides a way to allocate telephone expenses (outgoing calls) to specific clients/ departments as a cost accounting tool.

• Doesn’t limit the expense allocation by phone; the Account Codes are specific to the phone users, not to the phones.

• Displays the entered Account Code on the phone’s LCD, allowing the user to verify it immediately.

• Provides record-keeping confidentiality by allowing the user to enter the Account Code while the call is in progress, without interrupting the conversation or showing any other indication to the outside party.

Applications:

• Customers who need to track outgoing calls so they can bill clients such as lawyers, accountants, etc.

• Customers who allocate phone call expenses by project

ALARM RINGING

Description:

If an incoming trunk call rings unanswered for a (programmable) period of time, the call’s ringing pattern and dB level changes automatically so users can tell which calls have been ringing longer. You can program the pattern of the ringing. You can also enable this feature on some trunks, and disable it on others.

Benefits:

• Users can distinguish between calls that have been ringing longer than others.

Applications:

• Noisy office environments; heavy call traffic

ALARM TON E FOR LENGTHY CALLS

Description:

If a user is on a phone call for a long time, an alarm tone sounds intermittently in the handset receiver. This feature can be turned on/off system-wide in programming. If you turn it on, you can also enable/disable individual phones and trunks for it, as well as programming the amount of time before the alarm goes off.

Benefits:

• The S-ICX can automatically monitor call duration, and let users know when they’ve been on a phone call too long.

ATTENDANT CALLING

Description:

With this feature, multiple phones can serve as Attendant consoles via a programmed Attendant Hunt Group. When a phone user dials “0” to reach an operator, the first Attendant member phone in the Hunt Group rings. If it continues to ring unanswered, the call goes to the next Attendant member; and so on. Or you can program some of the members to ring simultaneously.

Up to 20 extensions can be members of the Attendant Hunt Group. You can program a different Attendant Hunt Group to ring during Day1, Day2, and Night mode. If someone dials the member’s actual extension number, the call won’t enter the Hunt Group.

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Benefits:

• The Attendant position isn’t limited to just one phone. Different phones can act as the system operator position, depending on the time of day.

• Other phones can serve as backup positions for the Attendant phone.

AUTO-REPEAT DIALING

Description:

If a user places an outside phone call and gets a busy tone, he/she can stay on the line and press REDIAL. The S-ICX will automatically send a Flash signal, redial the call, and wait to detect busy tone on the line (note: this doesn’t work on AC15 tie-lines or ground-start trunks). If the line is still busy, the system will try again and again, at programmable intervals, until one of the following happens (whichever occurs first): 1) the called party answers; 2) the user hangs up; or 3) the system tries 14 more times.

You can turn this feature on/off for individual extensions, and also enable/disable it on individual trunks. You can also program the amount of time the system waits to detect busy or answer, as well as the interval between redial attempts.

Benefits:

• An automatic feature that helps phone users save time and reduce dialing errors.

BACKGROUND MUSIC (BGM)

Description:

Users can set their phones to play Background Music on-speaker while the phone is idle. If the phone receives a call, or the user goes off-hook, BGM will go away until the phone becomes idle again. BGM can be turned off by dialing the same code that turned it on. It can have a different sound source than Music-On-Hold (MOH) only when used with the CPC-HM.

Applications:

• One sound source for employees (BGM, typically music), another for callers (MOH, such as recorded advertisements).

BUSY OVERRIDE (“BARGE-IN”)

Description:

An extension user can barge into a call on another extension, whether it’s an outside or intercom call. Phones set to Do-Not-Disturb (DND) can also be barged into; see DO NOT DISTURB for more information.

When a barge-in occurs, a 3-party conference call is created; all three parties can hear each other and talk to each other. There are two ways to barge-in on a call:

❣ Extension Busy Override, where the user dials the extension, gets busy tone, and dials a

code to barge-in.

❣ Exchange Line Key Busy Override, where the user presses the lit exchange line key on

his/her phone that represents the call in progress.

Y ou can program the S-ICX to send an alert tone to all parties when the barge-in occurs. You can also allow/block the phone’s ability to perform this feature based on the phone’s Class of Service assignment (see CLASS OF SERVICE RESTRICTION in Chapter 3 - System Features for more information).

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Benefits:

• Allows operators, secretaries, bosses, etc. to interrupt calls in progress with urgent information or other calls that need to be answered.

• Provides a way to establish a 3-party conference between two users and an outside party, or among three users.

CALL DURATION DISPLAY

Description:

The length of a call in progress (minutes and seconds) is tracked and displayed on the phone’s LCD.

Benefits:

• Users can tell how long they’ve been on a call—and what the SMDR/Call Logging report is going to show for that call.

CALL FORWARDING

Description:

Call Forwarding allows users to automatically send their calls to another extension, to an outside line, or to voicemail. There are several different types of call forwarding that can be set:

❣ All Calls ❣ If Busy ❣ If No Answer ❣ If Busy or No Answer ❣ Call Forward/Outside

All types can be set or cancelled manually by the phone user (you can allow/disallow this ability for groups of users in programming). Most types can also be programmed on a permanent basis. The user can also clear the phone of all of its Call Forward and DND settings with a single code. Users can also set/clear Call Forward settings on other extensions from their own phones. (This can all be allowed/disallowed in programming.) The S-ICX also provides timers in programming for ringing duration before and after call forwarding.

Benefits:

• Provides a way to pick up calls for absent personnel who are not part of a call coverage group.

• Allows for integration of Voice Mail systems.

Applications:

• Sales, marketing, customer service, etc.

• Companies using Automated Attendant and/or Voice Mail

CALL PARK

Description:

This feature is often used with Paging. It’s a type of transfer that doesn’t involve the phone ringing; you simply “move” the call to another location. There are three types of Call Park:

❣ System Park. Also known as Park Orbit or “Floating” Park. Users can park the call to an

orbit (ie., Virtual port), and page the person to pick up the call from any extension by dialing a Park Pickup code and the orbit number.

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❣ Remote Park. The call can be parked onto another (physical) extension, when the user

wants to walk over to another desk and conduct the call from there.

❣ Station Park. The call can be parked on a user’s phone, and retrieved from another phone. If the parked call isn’t picked up within a programmable timeout, it will return to (begin ringing) the

original extension again.

Benefits:

• Better call handling capabilities.

• When a party cannot be reached at his/her phone, a user can “park” the call and page the party to pick up the call.

CALL PICK-UP

Description:

Phone users can pick up calls ringing on another (single) extension, other (multiple-ringing) extensions, in an Extension Group, on a specific trunk, or in an MCO Trunk Group. Almost any type of call can be picked up, including DID/DISA calls, network calls, and tone intercom calls.

Benefits:

• Allows phone users to pick up calls, no matter where they’re ringing, without leaving their workstations.

Applications:

• Customers who need call coverage for unattended stations

• Organizations with department structure

• Customers who presently have a key system operating behind a PABX to provide group pick-up capability

CALLBACK REQUEST

Description:

A phone can alert the user when another busy extension becomes free. For example, let’s say Extension “A” calls Extension “B” who is busy. “A” can dial a Callback Request code, hang up, and concentrate on other things. When “B” becomes free, “A” will ring. When the “A” user picks up the handset, the “A” phone will automatically ring the “B” phone. (Or, “A” can change their mind and cancel the Callback Request.)

Benefits:

• The user doesn’t have to keep redialing a busy extension; the phone does all the work.

CALLER ID CALL LOG

Description:

The Call Log keeps a record of Caller ID calls to individual phones. The Call Log allow you to view Caller ID calls that have been sent to your phone and, if desired, return or call. per CCU, 20 extension can use this feature. Max. 10 logs per extension.

CAMP-ON (CALL WAITING)

Description:

You can program phones to be able to “camp-on” calls to other extensions. This in effect “queues” the call onto a busy extension. On phones that are programmed for Automatic Camp-

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On, put the call on hold, dial the extension to transfer the call to, and hang up. For Manual Camp-On, users dial a Camp-On code before hanging up. The busy extension will receive a

splash tone on-speaker (this tone can be turned on/off in programming). To pick up a camped-on call, either hang up from the current call and then go off-hook again, or

put the current call on hold. You’ll be automatically connected to the caller.

Benefits:

• Users only have to call a busy extension once. They don’t have to wait for the station to become free, or interrupt the current call, to transfer a waiting call to it.

Applications:

• Any user who wants to be notified of another call, without the current caller being aware of it

• Attendants who don’t have time to wait for extensions to become free before transferring calls to them

CONFERENCE CALLS

Description:

Users can include other parties in an existing call. The ICX offers 3-Party Conferencing which can consist of:

❢ 1 extension + 2 CO lines ❢ 2 extensions + 1 CO line ❢ 3 extensions.

There’s also 8-Party Conferenci ng with 1 extension and up to 7 exchange lines, or up to 8 extensions. This requires an extra Conference Card (VB-44120) installed in the ICX cabinet.

Applications:

• Employees in separate buildings who want to hold meetings over the phone

• Telemarketing applications where a station user needs to conference-in a Supervisor for assistance

DO-NOT-DISTURB (DND)

Description:

DND enables station users to stop all transferred intercom and exchange line calls from ringing their station, but still be able to make outgoing calls. Anyone who calls the DND station will hear a distinctive busy signal. But individual phones can be programmed with the ability to override DND settings on other phones. The DND On/Off code can be programmed into an FF-key; the user simply presses the key to activate DND (key LED will be lit red), or turn it off (key LED will extinguish).

Benefits:

• Enables a user to quickly and easily initiate privacy for important meetings, etc.

DP-TO-DTMF SIGNAL CONVERSION

Description:

While on a DP (dial pulse) trunk, a user can switch to DTMF (dual tone multi-frequency) signaling by pressing the connecting to an automated answering system such as Voice Mail, Auto Attendant, etc.

or # key. DTMF signaling is required whenever additional digits are dialed after

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You can program the S-ICX to automatically change DP to DTMF tones based on incoming and outgoing timer programming for each trunk.

Benefits:

• Doesn’t limit users to certain trunks whenever they have to dial additional digits.

Applications:

• Users dialing into a Voice Mail or Auto-Attendant system on a DP trunk. They’ll need to switch to DTMF signaling to select Voice Mail options by dialing numbers on the phone when prompted. (For example, they’ll hear: “To reach Sales, press 1. To reach Purchasing, press 2.”)

DSS/BLF KEYS

Description:

With the Direct Station Select/Busy Lamp Field feature, a phone’s FF-key can be programmed to represent another extension. The FF-key can be programmed to do one of the following:

❣ Monitor the extension’s current status. The DSS/BLF key will be lit red when the

extension it represents is currently busy. It’ll flash when there’s an incoming call ringing to that extension. Or, it’ll be blank (unlit) while the extension is idle.

❣ Call the extension. Just press the (unlit) DSS/BLF key to ring the extension or transfer a

call to it. No pressing Hold, no dialing the extension number, no transfer codes. Just press the DSS/BLF key.

❣ Immediate-ring the extension’s calls to your phone. The DSS/BLF key will flash and

your phone will ring at exactly the same time the extension is ringing. Just pick up the handset to connect to the caller. (Or, press the flashing DSS/BLF key if the phone isn’t ringing.)

❣ Delay-ring the extension’s calls to your phone. After a programmable period of time,

your phone will start ringing for the extension’s unanswered calls. Pick up the handset to answer the call.

Benefits:

• Users can monitor calls to other extensions, and answer them if no one else does.

• Users can transfer calls to an extension simply by pressing the DSS/BLF key for it.

Applications:

• Receptionists, secretaries, operators—anyone who needs a quick and simple way to get calls to, and receive them from, other extensions

DUAL-COLOR LEDS

Description:

Each LED key has dual colors underneath. Red is a busy exchange line and green is the exchange line you are speaking on. These dual colors are utilized to indicate busy or DND stations.

Benefits:

• Lets users know what exchange line they’re talking on; especially useful for calls on hold.

• Helps users monitor the status of stations (if the key is being used as a DSS/BLF).

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Applications:

• Systems that are designed as “squared,” and multiple lines appear on telephones

• Boss/Secretary applications

FLEXIBLE FEATURE KEYS (“FF-KEYS”)

Description:

Every FF-key on a telephone can be programmed by the end-user for a variety of one-touch features. The following is a list of some of those features:

• Absence Messages • Call Park • Meet-Me Answer • Station Lockout

• Account Codes • Conferencing • Message-Waiting Send • Switch to Voice Calling

• Alarms • Direct Call Pickup • MIC Key • Transfer Key

• Answer Key • DND • Night Mode • Voice Mail Access

• Barge-In • DSS/BLF • Paging • UNA Pickup

• BGM • Group Call Pickup • Release Key

• Call Forwarding • Headset On/Off • Speed Dialing

Benefits:

• Flexibility to custom-configure a telephone to suit the individual user’s needs.

• Easy one-touch feature access, instead of having to remember (and dial) codes.

HANDS-FREE ANSWERBACK

Description:

Station users receiving an intercom call can answer a Voice call on-speaker, without picking up the handset or otherwise touching the phone. Individual phones can be initially set for Voice calling via the Extension COS (Class of Service) assignment in programming. Extensions can also be individually enabled or disabled for Send Voice Calls and Receive Voice Calls (again, via the Extension COS assignment). If a user begins a Tone call, he/she can switch to Voice calling by dialing “1” or pressing a programmed key. A “splash” tone alerting the called party of the onspeaker condition can be enabled/disabled system-wide.

Benefits:

• Users can answer intercom calls without touching the phone.

HEADSET CAPABILITY

Description:

A proprietary phone’s FF-key can be programmed for activating/deactivating Headset Mode on the phone. When it’s activated (FF-key LED is lit red), all audio for the phone (including the speaker) is switched to the Headset jack, and the “RELEASE” and “ANSWER” buttons replace handset on/off-hook functions.

During Headset Mode, headset users can activate Zip Mode (automatic answer of the next incoming call); the user will hear a short notification tone (double-beep) before connecting to the caller. Also, individual phones can be programmed to lower the dial-tone volume when the headset user accesses an outside line.

Benefits:

• Increases user efficiency by allowing headset operation from any proprietary telephone, eliminating the need to lift or hang up the handset.

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Applications:

• Attendant position, customer service, etc.

HOLD

Description:

With its variable Call Holding features, the S-ICX lets you control who can pick up a call on hold:

❣ System Hold: Anyone can retrieve the held call from any phone. ❣ Exclusive Hold: Only the person who put the call on hold can retrieve it. ❣ Station Park Hold: Users can “park” a call at any phone (effectively putting it on hold

there), and retrieve it when they’re ready.

❣ Floating Hold: A kind of System Park where the user can transfer the call to a Floating

Hold key.

❣ Brokers Hold: A user can toggle between two calls by pressing HOLD (one call is current,

the other is on hold).

Benefits:

• You can limit the number of people who can pick up a call on hold.

• You can allow anyone to be able to pick it up, no matter where it’s put on hold.

HOT DIAL PAD

Description:

A user can simply walk up to a digital phone and start dialing without picking up the handset. The call immediately switches to the phone’s speaker, and the entire call can be conducted on it. Of course, the user can pick up the handset anytime to take the call off-speaker.

This feature can be enabled/disabled on individual extensions in programming. There is no limitation on the number of digital phones that can have Hot Dial Pad. It’ll work whenever the phone is idle, has another call on hold, or is receiving a page.

Benefits:

• Calls can be initiated hands-free (no handset required).

Applications:

• Fast-paced environments

• Emergency-dial situations

HOT LINE

Description:

When somebody lifts the handset, the phone automatically dials a preassigned extension or speed-dial number. (The user doesn’t dial any digits.)

Applications:

• Lobby areas, elevators, etc. (for example, a sign above the phone that reads “For assistance, pick up the phone”)

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MEET-ME ANSWER

Description:

With Meet-Me Answer, a user can answer a page from any extension without having to run to a certain phone. All the user has to do is pick up the handset on the nearest phone, and dial the universal Meet-Me Answer Code (the default Code is ##) to connect to the initiator of the page.

Benefits:

• Users can answer their calls from any phone in the building.

• Attendants don’t have to chase people down to relay important messages.

MESSAGE-WAITING/CALLBACK

Description:

This is similar to Call Waiting. The difference is, the called party isn’t as obligated to call you back when they get off the phone. The Message-Waiting LED will blink on the called party’s phone, and its LCD will also indicate the Message-Waiting callback request. The called party can go offhook and press the Message Callback key to call you back. Or, he/she can ignore it. (The indications won’t go away, but they won’t interrupt anything else from happening on the phone, either.) Priority message-waiting is available for 3rd party voice mail connection.

Benefits:

• A more polite, less urgent way to ask someone to call you back, when they get a minute.

Applications:

• Voice Mail. Whenever users get a new message in their mailbox, this is how the phone lets them know.

MUTE/MIC

Description:

Mute/MIC is often used as an alternative to putting a caller on hold. For example, let’s say a station user is on a call. The boss walks up and starts silently mouthing words to the user. Instead of putting the caller on hold, the user can press an FF-key programmed for Mute/MIC, to block audio to the outside party (or, if the call is on-speaker, press the MIC button). The user can still hear the outside party. But the outside party can’t hear the user or the boss, who can now speak freely. The user can re-establish audio by pressing the FF-key or MIC button again.

Benefits:

• There is no indication to the outside party (other than silence) that he/she can’t hear the station user anymore.

NAME ASSIGNMENT

Description:

The S-ICX lets you create a more user-friendly, personalized system by allowing various name assignments that will display on phone LCDs. You can assign names to:

❣ Exchange Lines ❣ DDI/DNIS Numbers ❣ Extensions ❣ Extension Index ❣ Personal Speed Dial (PSD) Codes

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❣ System Speed Dial (SSD) Codes ❣ SSD Index

Benefits:

• Lets users look up a phone number by name, and have the phone dial it automatically.

Applications:

• Executive suites, doctors offices, travel agencies

OFF-HOOK MONITORING

Description:

With Off-Hook Monitoring, a call can be conducted through the handset and on-speaker at the same time. After lifting the handset and placing/answering a call, the user can press the ON/OFF key to “share” the call on-speaker. The outside party can be heard both in the handset receiver and through the speaker. But the outside party can hear the user only if he or she is talking into the handset. (The handsfree microphone in the telephone won’t transmit.) NOTE: This feature isn’t available during Headset Mode.

Benefits:

• Others nearby (such as Supervisors) can listen in on a call without conferencing-in.

OFF-HOOK SIGNALING

Description:

This applies to calls with multiple-line appearances (those calls that ring on multiple phones). OffHook Signaling sends a tone to a busy extension to indicate that another exchange line call has arrived. Off-Hook Signaling applies to direct calls, Automatic Camp-Ons, and Manual CampOns.

Benefits:

• The user (especially the Attendant) knows when a second or third call is ringing in.

OFF-HOOK V OI CE ANNOUNCE (OHVA)

Description:

This is a type of barge-in that doesn’t include the outside party. A station user calls a busy extension and wants to break in. So he/she dials a code, and tells the busy extension of the important message. The busy extension user can (if desired) press a pre-programmed OHVA key to mute conversation to the outside party, and connect to the user who’s trying to relay the message. In the meantime, the outside party doesn’t hear what’s going on behind-the-scenes. To resume normal conversation with the outside party (and disconnect from the extension that broke in), press the OHVA key again. The calling party can also activate the OHVA feature even when the second and/or third DN key is available.

Benefits:

• Allows more flexibility for users who want to be alerted that there are other calls or important messages waiting, without putting the outside caller on hold.

• Confidentiality.

Applications:

• Boss/Secretary relationship

• Any office environment

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ON-HOOK DIALING

Description:

With this feature, station users can dial out without picking up the handset, by pressing the ON/ OFF key and then dialing the number. They’ll hear everything -- dial tones, DTMF signals, talk, etc. -- through the phone speaker. To take the call off speaker, just lift the handset.

Benefits:

• Easier dialing.

• Hands-free phone conversations on speakerphones.

ONE-TOUCH KEYS

Description:

S-ICX phones have several different types of keys that can be programmed to execute features or store frequently-dialed numbers. Instead of dialing a series of digits, the user can just press the key. There are FF-keys (with LEDs that flash red or green, ind icati ng certain featu re s or phone status), Labeled Keys (that perform a specific function such as Hold, Flash, MEMORY, etc.), Soft Keys (surrounding the phone’s LCD, that execute the feature name that’s displayed on the LCD), and One-Touch Feature Keys (solid one-touch keys, no t available on some phones, that store additional feature codes or frequently-dialed numbers).

Benefits:

• Gives users many one-touch options for performing features such as exchange line access, camp-ons, barge-ins, etc.

PAGING

Description:

The S-ICX allows users to make both internal pages (heard on phone speakers) and external pages (heard over a loudspeaker system). Users can respond to pages for calls on hold with

Meet-Me Answer. You can create up to 10 different internal Paging Groups, which include up to 72 members. Five different external paging zones can be set, and an extension can belong to more than one of them. Paging Override settings are also available.

Benefits:

• Improves operating efficiency by providing dial access to paging equipment and to stations in designated paging zones.

• Improves customer satisfaction by facilitating a faster response to callers on hold.

PRIME LINE PREFERENCE

Description:

A phone can be programmed to automatically access an MCO trunk when the user goes off-hook.

Applications:

• Users who need instant access to an outside line.

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RINGING LINE PREFERENCE

Description:

This feature gives station users the ability to answer a ringing incoming call simply by lifting the handset or pressing ON/OFF. If this feature is disabled on the phone, the user must press the flashing exchange line key to answer the call.

Benefits:

• Users can pick up calls quickly.

Applications:

• Easier access to ringing calls

SOFT KEY VARIABLE MODE

Description:

Soft Key Variable Mode allows display phone users access to frequently-used features through their soft keys, while the phone is in different call states such as during intercom call, during exchange line dial tone, during a trunk call, and during busy tone (after calling a busy extension).

Benefits:

• Provides easy feature acces s via customized phone keys.

• Displays the feature name next to the soft key during the call state in which it’s available.

SPEED DIALING

Description:

Users can program any of their one-touch keys for speed-dialing. There are Personal Speed Dial codes which can be different on each extension (up to 20 PSDs per phone). There are also System Speed Dial codes (up to 800) that can be used by everyone. Some of the wonderful

things you can do with these speed-dial codes in programming:

❣ Set individual extensions to be able to override TRS restrictions with SSD numbers. ❣ Chain SSDs and PSDs together (useful for entering account codes, navigating through

automated answering machines, etc.).

❣ Divide the SSDs into blocks and assign them to different tenants. ❣ Set the system to automatically select a trunk whenever an SSD or PSD is dialed.

Benefits:

• Saves time and increases productivity by allowing one-touch dialing of frequentlycalled numbers, or one-touch feature activation.

STATION LOCKOUT

Description:

Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the TRS (Toll Barring) Class of your telephone is changed. Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS (Call barring) Class.

In addition, with the appropriate COS, you can set or cancel Station Lockout for other telephone.

58 S-ICX (International) issued October 2000 S-ICX-50-200

Benefits:

• Saves the telephone cost unexpected used by others.

TEXT MESSAGE/MESSAGE REPLY

Description:

You can send a text message to a key telephone with a display when you are sending call waiting signal (Auto camp-on or manual camp-on). To reply message is also available.

Benefits:

• Allows the person receiving the call waiting to view information about the call/caller that is being sent.

TRANSFER

Description:

The S-ICX’s Transfer feature allows station users to transfer their outside line or inter-station calls without attendant intervention. Transferring calls can be either supervised by the user (who waits for the third party to answer, then announces the call before transferring it) or unsupervised (user hangs up before the third party answers). If the third party doesn’t pick up, the call will return to the extension that originated the transfer. If that extension doesn’t answer it either, the call will revert to the Attendant Group.

Benefits:

• Provides efficient, user-friendly call handling capabilities.

WALKING TRS

Description:

By entering a Walking TRS (Toll Restriction Service) code on any phone, a station user can temporarily have access to the less-restrictive call capabilities of his/her own phone. For example, the user can walk over to another phone that is set to restrict long-distance calls, pick up the handset and dial his/her Walking TRS code (which is associated with the user’s own phone), and be able to make a long-distance call. When the user hangs up, the phone will return to its original TRS setting.

Benefits:

• Allows a telephone to be restricted, but still allows certain users to override the restrictions.

Applications:

• Warehouse phones, waiting areas, etc.

List of Available Station Features

Station Feature Notes Absence Messages users can set their phones to send one of 1 0 pre- programme d

messages, which will appear on other phones that try to call when the user is absent

Account Codes 10-digit voluntary; 4-digit verified Alarm Ringing (phone) ring pattern changes for unanswered calls Alarm Ringing (handset) beep heard by user for a lengthy call

S-ICX-50-200 S-ICX (International) issued October 2000 59

Station Feature Notes Any Key Voice Mail Hunt Pilot number can call by one touch.

Auto Busy Redial phone will automatically redial a busy number Background Music users can turn BGM off/on on thei r own phone speakers BLF Keys 4 modes for representing another ext. Busy Override (“Barge-In ”) creates a 3-party conference Callback Request Users can set their phones to ring when another busy

extension becomes available.

Call Duration Display displays the running time duration of a call in progress Call Forwarding All Calls, Busy, No-Answer, Outside; Destination/Source

Display; Set/Clear on another extension

Call Park Users can put a call on hold at another phone. Call Pickup Direct; Group; Multiple-Line Appearance Caller ID Log up to 20 phones; up to 10 entries/phone Camp-On both automatic and manual Conferencing digital phone users can initia te 3-party to 8-party confe renc es ,

including up to 7 outside lines; 2-party private conversations during a conference

Dial Tone Shut-Off Dial tone can be muted. Direct Exchange Line Access Users can select a specific trunk to make an outgoing call. Direct Exchange Line Answer Users can select a specific trunk to answer an incoming call. Directory Number Keys for handling multiple calls simultaneously on the same phone;

up to 3 PDNs and 3 NPDNs per phone.

DSS/72 (Direct Station Select/72-key) Module can be used with any digital station phone Directory Display & Dial Extension, PSD, SSD directories Display call status, called party, calling party, date/time Distinctive Ringing for individual exchange lines and stations Do Not Disturb set/clear on own ext. or another ext. DP-to-DTMF Signal Conversion Dial-pulse sig naling can b e swi tch ed to DT MF, eit her m anuall y

or automatically.

DSS/BLF Keys 4 modes for representing another ext. Dual-Color LEDs for easier detection of call status/priority Extension Directory Users can toggle throu gh a dis pl ay ed D irec tor y of ext ens io ns,

and press a so ft key to select & call the extension.

EM/24 (Extension Module/24-Key) attachable to any keyphone; provides 24 extra FF-keys Flash for toggling between 2 calls on an SLT phone, or seizing

another trunk line without hanging up

Flexible Feature Keys with dual-colored LEDs; can program executable codes for

one-touch feature acces s

Floating Park Hold and Retrieve Anyone can pick up a call on Floating Hold. Hands-Free Answerback voice calling; intercom calls are established through the

phone’s speaker (don’t have to lift handset)

Hands-Free Operation Press ON/OFF to put a call on speaker, then hang up and

conduct the call over the speaker.

60 S-ICX (International) issued October 2000 S-ICX-50-200

Station Feature Notes Headset Operation user-activated; automatic answer; dial-tone muting

Hold Brokers, Exclusive, Floating, System Hot Dial Pad dial without lifting handset Hot Line lift handset (no dialing) - the phone automatically dials a pre-

programmed number

Interacti ve Screens (available on large-display phones only) Intercom Calling Tone, Voice Key Bank Hold on DSS/72s Line Appearances the same trunk line “appears” (via FF-key) on multiple phones Longtalk Alarm beep heard by user for a lengthy call MCO Line Preference dial an MCO access code to seize an MCO trunk MCO Trunk Access access an MCO trunk group to make an outside call; the

system decides which trunk in the group will be used

Meet-Me Answer answer an intercom page from any phone Message Waiting/Callback send a Message-Waiting signal to another phone; dial a code

to automatically callback the Message-Waiting sender

Mute/MIC block audio to the outside party Name Assignments Extension, Trunk, SSD, PSD, DDI/DNIS, Extension Index,

SSD Index

Off-Hook Monitoring press ON/OFF to put an outside caller on speaker, and

continue to conduct the call through the handset (outside caller can only hear through the handset)

Off-Hook Signaling phone “beeps” to alert user that phone is off hook Off-Hook Voice Announce intercom calls on speaker; originate and receive On-Hook Dialing via ON/OFF key, or Hot Dial Pad One-Touch Keys for feature access/execution Paging internal receive; internal/external access; UNA pickup Personal Speed Dial (PSD) up to 20 PSDs per phone; Directory; Name Assignment

(7 char.)

Prime Line Preference automatically access an MCO trunk when user goes off-hook

or presses ON/OFF

Redial Last Number press the RE DI AL key to automa tic al ly call the las t dial ed no. Ringing Line Preference go off-hook to answer an incoming call (don’t have to also

press a key).

Soft Key Variable Mode (available only on display phones with softkeys) Access

another set of features by switching to Variable Mode.

Speakerphone (available on speakerphones only) Speed-Dialing System (SSD); Personal (PSD); SSD/PSD chaining Station Callback Display (available on display phones only) Station Function List (available on large-display phones only) Station Lockout users can temporarily change their phone’s TRS Class to

restrict others from placing outside calls on it

S-ICX-50-200 S-ICX (International) issued October 2000 61

Station Feature Notes Step Calling after calling a busy extension, users can dial only the last digit

of the next extension to transfer to it

System Speed Dial (SSD) up to 800 SSDs per system; SSD Directory; SSD Name

Assignment (up to 16 char.)

Text Messages during Call Waiting/OHVA or Camp-On, a user can send one

of 10 pre-programm ed messages th at will displ ay on the cal led extension

Time & Date Display (available on display phones only) Timed Reminder phone issues an alarm tone at a pre-set time Transfer screened (transfer/wait for answer) and unscreened (transfer/

hang up)

Tr unk Queuing (for direct trunk access and MCO-1) Users can “queue” (wait

in line) for a trunk to become available.

Trunk-to-Trunk Connection connect two outside calls together Voice Mail Transfer Key transfer calls to someone’s voice mailbox Voice Recognition requires Adapter Kit for each phone Volume Control handset; monitor (speaker); ringing Walking TRS codes for overriding TRS on a phone Zip Mode automatically answer next incoming call during Headset Mode

62 S-ICX (International) issued October 2000 S-ICX-50-200

Chapter 5 - Special Applications

Overview

The S-ICX is designed to accommodate a wide variety of features as described throughout this document. However, this powerful phone system is also designed to support fast-emerging technological trends and specialized 3rd-party product integrations. Listed below are some examples.

Private Networking

Companies with two or more offices can benefit from the S-ICX’s powerful networking features by establishing private phone connections between the sites. Typically, companies with multiple sites have a high level of call traffic between them, resulting in astronomical phone bills if they’re using the public switching network (Exchange Lines). In a private network, however, the company pays a fixed rental fee for the private lines, regardless of how often they are used. In fact, the more they’re used, the more money the company saves. A private network also provides other benefits, such as increased efficiency by allowing the user to dial an extension number instead of a long-distance number.

The S-ICX can provide networking features such as: ❡ Network Call Transfers. Allows a call at an extension to be transferred to an extension in

another network PBX.

❡ Network Call Forward. When two systems are linked via a Tie Line, AC15 or Analog E&M

connection, this feature allows the user to “free up” one of the two Tie Lines.

❡ Network Extension Calling. Allows you to reach an extension on another S-ICX. Based on the

number you dial, the S-ICX network routes the call automatically.

❡ Network Paging. Allows users on one S-ICX system to page on another S-ICX, when the

appropriate Class of Service allows.

❡ Network Call Routing (“Closed Numbering”). Allows multiple systems that are interconnected

in a network, to direct calls to a specific tie line based on the number dialed (the call does not leave the network). This allows intercom calls to be conducted between locations that would normally be considered long-distance calling.

❡ Tandem Connection. Allows calls over network tie lines to be automatically routed to another

PBX, out to the public network, or to internal extensions. The tandem relay function increases network efficiency via automatic routing methods between multiple PBXs, thus reducing the number of tie lines needed.

❡ Centralized Attendant. Via tie-line routing, operator calls and associated operator functions

(paging, transfer, reversion for unanswered calls) are performed from one Attendant position in the network.

❡ Centralized Voice Mail. One voice mail system, installed in one of the network PBXs, serves all

extensions in the network. The functions needed for voice mail operation (Call Forwarding to the user’s mailbox, Priority Message-Waiting to indicate the mailbox message on the user’s phone, and MSG ID Notification for accessing the mailbox and retrieving messages) are simply programmed to be routed over the tie lines.

These powerful networking functions are facilitated by the following S-ICX hardware connections:

❡ AC15 Tie Lines. Multiple S-ICX sites can be connected over leased voice lines. ❡ Q-sig Interface. Multiple sites (called “nodes”) can be tied together through network trunk lines,

so that (for example) when one site closes for the day, another node across the country can pick

S-ICX-50-200 S-ICX (International) issued October 2000 63

up their calls. Network users can also turn a long-distance call into a local one, by accessing another (long-distance) node and then dialing the (local) number.

Computer Telephony Integration (CTI)

CTI technology ties computers and phone systems together, allowing phone users to combine the advantages of both technologies for fast, accurate, effective response to incoming callers. It’s a powerful tool for increasing customer satisfaction, which in turn increases sales for the company that has CTI built into their phone system. For example:

❡ Customer information could be automatically displayed on a Customer Representative’s

computer screen, based on the caller’s phone number.

❡ A computer-based phone directory could be used to look up a phone number, and select it on-

screen to automatically place the call.

❡ PBX features such as call transfers, pickups, forwarding, etc. could be executed by clicking on a

computer icon or responding to a screen prompt (no more trying to remember a feature access code or sequence).

Panasonic is constantly developing new, more powerful CTI applications to work with the S-ICX. The following describes the CTI products that are currently available.

PC PHONE

Our PC Phone is effectively a “Super-Executive Keyphone,” which is designed to replace an extension phone. We have redesigned our telephone circuit cards to fit within a PC. Software allows us to replicate the dial pad, LCDs, and keys of the phone which are modeled after the popular “LargeScreen Display” telephone.

Comprised of a PC card (installed inside the computer), application software, and various connecting items (leads, handset, headset, etc.), the PC Phone connects to a S-ICX extension port and provides a sophisticated “on-screen” phone for the end-user.

64 S-ICX (International) issued October 2000 S-ICX-50-200

PC Phone Connectivity

S-ICX PHONE SYSTEM

P O W

DIGITAL EXTENSION PORTS

HEADSET

DIGITAL KEYPHONE

PROG CONF MIC MENU PREV NEXT

8 9 10 11 12

1 2 3 4 5 6

DND/CF

123

REDIAL

456 789

ON/OFF

LINE VOLUME

MULTIMEDIA SPEAKER

PC COMPUTER

HANDSET

DIGITAL KEYPHONE

PROG CONF M IC MENU PREV NEXT

8 9 10 11 12

1 2 3 4 5 6

DND/CF

123

REDIAL

456 789

ON/OFF

LINE VOLU ME

MULTIMEDIA SPEAKER

MOUS

Here’s just a few of the many features and benefits that come with the PC Phone: ❡ Flexible configuration. It’s easily configured by size or by features, to provide a simple interface

that the end-user can customize to his/her exact requirements.

❡ Easy to use. S-ICX features are easily selected via on-screen menus, tool bars, and

programmable keys, without the need to consult a user guide.

❡ On-line help. An easy-to-search help facility is available that describes all PC Phone features. ❡ Directory. An unlimited database of contacts that can be searched by name, address, etc.,

allowing easy dialing of internal or external calls.

❡ Caller ID. End-users can identify incoming callers by the number they’re calling from (if the

exchange line supports Caller ID functionality).

❡ Call logging. The PC Phone can record and report every incoming and outgoing call with time,

date, duration, calling/called name from directory, etc.

❡ Compatibility with other applications. The PC Phone comes with a TAPI middleware software

package which allows connectivity with many TAPI-compatible software applications such as ACT!, Goldmine, and Maximizer, to name a few.

System Requirements for PC Phone

• CPC-S or CPC-M

• an 80486 or compatible processor, running at 33 MHz or higher

•8MB of RAM

• 1.44MB (3-1/2”) floppy disk drive

• Microsoft Windows 95 or Windows NT Version 3.51

• Windows-compatible mouse

• 1 spare ISA expansion slot

S-ICX-50-200 S-ICX (International) issued October 2000 65

PC ATTENDAN T CONSOLE

The PC Attendant Console is for the receptionist/operator position. It is designed to replace the DSS/72 console & keyphone combination that’s commonly used as the Attendant.

PC Attendant Console Connectivity

S-ICX PHONE SYSTEM

P O W

(up to 4 added DSS ports) DSS #1 PORT

KEYPHONE PORT

HEADSET

HANDSET MOUSE

PC COMPUTER

This product is offered in two capacities: a 2-port solution (equivalent to one 24-key phone with one DSS/72 console) which is capable of monitoring up to 96 ports; and a 6-port solution (equivalent to one 24-key phone with four DSS/72 consoles) which supports a maximum of 384 ports.

In addition to providing all the features of a PC Phone, the PC Attendant Console will also offer:

❡ Flexible, scalable Busy Lamp Field (BLF). One Console can display up to 384 BLFs. ❡ Line prioritization. The PC Attendant Console can assign priorities to incoming calls

independent and separate from S-ICX priorities.

❡ Reporting. The PC Attendant Console can produce graphical and text reports on system and

operator performance.

3rd Party Computer Telephony Integration (CTI)

A client-server type package (e.g., external voice mail or external enhanced ACD) is now available via an API card.

System Requirements for PC Attendant Console/96 (same as PC Phone)

• CPC-HS or CPC-HM

• an 80486 or compatible processor, running at 33 MHz or higher

•8MB of RAM

• 1.44MB (3-1/2”) floppy disk drive

• Microsoft Windows 95 or Windows NT Version 3.51

• Windows-compatible mouse

• 1 spare ISA expansion slot

66 S-ICX (International) issued October 2000 S-ICX-50-200

Voice Mail

With the S-ICX, Voice Mail is available externally (a third-party application hooked up to the phone system). Voice mail options are discussed below:

THIRD-PARTY VOICE MAIL SUPPORT

The S-ICX also provides features for external Voice Mail products from a third-party vendor. Some of these features are explained below.

NOTE: The fact that the S-ICX offers these features does NOT guarantee that all features offered by the third-party Voice Mail manufacturer will work with the S-ICX.

VOICE MAIL TRANSFER KEYS

Description:

Users can program any one-touch key on their phones to transfer to a mailbox without waiting for the Voice Mail system to answer. The mailbox can be located on the user’s S-ICX system, or on

another networked S-ICX or ICX system. Two Transfer Keys are available. One can be used for

external transfers to greetings, and the other for external transfers without greetings.

Benefits:

• Calls can be transferred to a personal mailbox faster, with fewer buttons to press.

MSG KEY CALLBACK KEY

Description:

Key phone users can program the MSG Callback key to retrieve their Voice Mail messages.

Benefits:

• The MSG Callback key is already labeled; it’s simple to remember and simple to press.

ONE-TOUCH KEY FOR VOICE MAIL

Description:

Allows a user to program any one-touch key on the phone to automatically dial Voice Mail. The dial number for Voice Mail along with the user’s password can be stored under the key. If this feature is programmed on an FF-key, the key will flash red when a new message is left in your voice mailbox. This key can also be used by the Attendant to transfer a caller into a specific person’s mailbox, by hitting the Voice Mail key and the DSS key for that person.

Benefits:

• Allows a station user to have a larger message waiting lamp for Voice Mail and a quicker way to retrieve messages from Voice Mail.

ANSWER SUPERVISION FOR VOICE MAIL

Description:

The S-ICX can be programmed to send an answer supervision signal to a 3rd-party Voice Mail or Auto Attendant system, when the extension user answers a call. (Voice Mail doesn’t wait for the ringing to stop before releasing the call.)

Benefits:

• Voice Mail releases calls to the extension more quickly.

S-ICX-50-200 S-ICX (International) issued October 2000 67

• The one-touch access and flashing key serves as an excellent tool for prompt voice mail interaction.

DDI (ISDN) TO VOICE MAIL

Description:

DDI numbers can be assigned to ring directly to a voice mailbox that is not associated with a physical station. When the Voice Mail answers the DDI call, automatic digits can be sent to route the call to a specific personal mailbox.

Benefits:

• Station equipment doesn’t have to be used for routing incoming DDI calls to specific mailboxes.

FOLLOW-ALONG IDENTIFICATION (CALL FORWARDING ID)

Description:

When your extension is forwarded to Voice Mail, this feature sends a string of digits when Voice Mail answers. This enables the outside caller to skip the Voice Mail main greeting, forwarding directly to a personal mailbox. Any combination of digits 0-9, pause, be programmed to make this feature work, depending on what the Voice Mail manufacturer requires.

Benefits:

• Outside callers are not inconvenienced by having to dial extra digits to reach a personal greeting.

and # (maximum 16) can

POSITIVE DISCONNECT (AEC DISCONNECT)

Description:

Analog station ports can generate a positive disconnect (open loop) to devices that are attached to them upon hang-up.

Benefits:

• Sending this signal allows quick disconnection from third-party Voice Mail or similar devices.

Automatic Call Distribution (ACD)

ACD provides efficient presentation, handling, and management of incoming calls for phone systems that experience heavy call traffic. Calls can be evenly (or fairly) distributed to different groups of specialized users, called “agents”. And call traffic data can be sent to a PC computer or printer through the S-ICX built-in ACD’s card RS232C serial port.

BUILT-IN ACD

Panasonic’s Built-In ACD offers low-cost, easy installation, programming, and operation of ACD functionality. Some of the strong points of this product are:

❡ One-vendor solution. There is only one place you have to call - Panasonic - to support and

service your ACD. Saves time and eliminates miscommunication.

❡ Easy installation. This is a card-type product. All you have to do is insert the unit into the S-ICX

cabinet, and enter a few program settings for it. You don’t need to wire any cable or install any awkward, extra equipment.

68 S-ICX (International) issued October 2000 S-ICX-50-200

❡ Simple operation. Agents can use our Large-LCD phones to handle calls efficiently. Agent

features can be performed simply by following the prompts displayed on the LCD.

❡ Easy programming and flexibility. Use a Large-LCD phone to enter the S-ICX programming

mode, and go to one area of settings specifically for ACD. No special equipment or complicated programming is required.

❡ Powerful ACD functionality. Incoming calls can be routed to the first available agent, or

transferred to Voice Mail. Supervisors can instantly access the current status of all agents. MIS reports can be generated.

The 576 ACD software can be designed to efficiently handle incoming calls to a group of phones, especially when the entire group is busy. At this point, the caller will be directed to a recording asking the caller to hold, then sent to a Music-On-Hold source until an agent becomes available.

These processing steps are totally flexible and can be changed easily by the supervisor at any time. Utilizing the Large-Screen Display phone, the supervisor can edit the existing script and change the routing. For example, perhaps the office is closed as a result of weather conditions. At this point, the supervisor can edit the script and record a special greeting for incoming callers. This type of quick programmability will greatly increase customer satisfaction.

❡ Reporting. Of course, reports are crucial for the group’s activities. These reports can give you

enough information to make intelligent staffing decisions. Unlike most of the competition, the SICX ACD system comes complete with reporting capabilities standard! Choose from individual agent activity by week, day, etc., or choose an entire group.

❡ Optional MIS reports: In addition to the ACD system, real-time displays provide information

about current Call Center workload (incoming calls) and resources (agents). Historical reports (MIS reports) provide essential information used to evaluate trends, performance, and results.

Specifications for Built-In ACD:

• Maximum no. of ACD Units per System: 1

• Agent Groups per ACD Unit: 3

• Agent IDs per Group: 64

• Maximum Agent IDs per ACD Unit: 64

• Number of Agents Simultaneously Logged In: 32

• Supervisor IDs per ACD Unit: 6

• Voice Ports per Group: 4

• Voice Ports per ACD Unit: 4

• Music Ports: 1 (on main unit/external MOH source)

• MIS Monitor Ports: 1 (RS232C 9600bps)

• Guidance Length: 1-96 seconds (changeable)

• Number of Guidance Messages: 1-6 (changeable)

• Total Guidance Recording Length: 96 seconds for 6 messages

• Appearance FF key/call: CPC-HS: 64CPC-HM: 24

• Ringing FF key/call: CPC-HS: 24 CPC-HM: 24

• Traffic Condition: 5.4 HCS

Integrated Features Module (IFM)

IFM is a plug-in circuit card that includes a generic PC section, a voice processing section, a telephone system interface section, and a power supply section. The initial feature offered with this module is know as Integrated Courier Voice Mail (ICVM), which is explained below. Other features will soon follow.

INTEGRATED COURIER V OICE MAIL (ICVM) (FOR FUTURE USE ONLY)

ICVM is an advanced voice mail system based on Courier Voice Mail. The card plugs directly into the ICX CCU.

S-ICX-50-200 S-ICX (International) issued October 2000 69

ICVM has a number of attractive features:

❢ Advanced Technology. Unlike other plug-in voice mail cards based on older DOS operating

systems, ICVM is built on the advanced Windows NT operating system, which ensures reliability and expendibility.

❢ Efficient and powerful. Because ICVM uses embedded NT technology, the operating system

performs at an optimum level. Unlike generic operating systems that use unnecessary processes, ICVM uses only those processes that add real value to the system. For example, ICVM’s embedded NT system eliminates the need for a monitor and a keyboard. Therefore, support processes needed for these items are not running in the system’s background.

❢ Less hardware required. Because it communicates directly with the S-ICX backplane,

intermediate hardware such as extension ports and API cards are not needed.

❢ Flexibility. ICVM can be configured with a variety of features to meet a variety of needs. ❢ Expendibility. ICVM is expandible from 4 to 24 ports in a variety of configurations. ❢ Reduced space requirements. ICVM requires no external PC and/or cabling. ❢ Easier to install than external voice mail.

70 S-ICX (International) issued October 2000 S-ICX-50-200

S-ICX-50-200 S-ICX (International) issued October 2000 71

Chapter 6 - Specifications

Overview

This chapter provides detailed lists of all system specifications in an easy-to-follow table format.

Note: The following specifications are subject to change without notice.

Electrical Characteristics

Power Supply

Equipment Specification/Requirements

S-ICX Cabinet 200 - 240V AC Primary Power -

Input @ AC: AC Frequency:

Maximum Power Dissipation (VA): Maximum Peak AC Input Current: 1.4A DC Voltage Output Specification: +24 volts DC (+26.0 to +27.6 volts DC)

AEC (8-circuit card that su pports single-line devices such as rotary and DTMF standard phones; FAX machines; dictation equipment; etc.) -

Ring Voltage:

Ringing Capab ility: Traffic Rating Characteristics: 6 ACS per station system-wide S-ICX key telephones 3 watts maximum (powered from the S-ICX)

230V +10% 50/60 Hz 336VA

+5 volts DC (+4.9 to +5.3 volts DC)

150 volts p-p

2.0 REN per circuit

Battery Backup

Equipment Specification

Battery Pack: (Part No. VB-44026)

Capacity (with maximum traffic): 15 minutes Battery Charger Characteristics -

Charger:

Nominal Voltage:

Battery Discharge Cut-Off Voltage:

72 S-ICX (International) issued October 2000 S-ICX-50-200

Constant voltage and constant current charge

27.2 volts

0.3 volts DC

21.0 +

Environmental Requirements

Temperature and Humidity Requirements for System Operation

Environmental Conditions Requirements

Temperature 32 to 104 degrees F (0 to 40 degrees C) Relative Humidity 30% to 90% non-condensing Storage Temperature -40 to +140 degrees F (-20 to +60 degrees C)

Dimensions and Weight for System and Telephones

Item Cabinet

Dimensions (cm)

Cabinet 36.2 W x 23 D x 44.5 H

Large-Display phone 10.5 x 18.7 x 23 Other key phones 9.5 x 18.7 x 23 DSLT 8 x 18.7 x 23.2 DSS/72 7.5 x 12.2 x 23.3 EM/24 7.5 x 6 x 23.3

Weight (kg)

Cabinet approximately 7.0 kg (no cards) Large-Disp lay phone 1.0 kg Other key phones 1.0 kg DSLT 0.7 kg DSS/72 0.5 kg EM/24 0.4 kg

including t op panel

Resource Maximums

Line Capacities

System Resources CPC-HS Cabinet CPC-HM Cabinet

Ports (exchange line or Station) 78 132 Speech Path Switching

(exchange line/Station)

Feature-Related Capacities

Resource

Loop Start Trunks 40 40 T-point ISDN-BRI ( T-point ISDN-PRI (8/16/24/30ch.)12 AC15 (Tie Lines) 20 20 AEC (Extensions) 24 48

S-ICX-50-200 S-ICX (International) issued October 2000 73

channels)2020

CPC-HS Cabinet CPC-HM Cabinet

Nonblocking

Capacities

Resource

CPC-HS Cabinet CPC-HM Cabinet

Capacities

DEC (Extensions) 24 56 S-point ISDN-BRI ( S-point ISDN-PRI (

channels)2020 channels)12

EM/24 Unit 24 56 DSS/72 Console 4 4 3-Party Conference (no card required) 8 8 8-Party Conference (requires one CONF card per cabinet) 4 4 DTMF Unit 2 2 API Unit 1 1 Built-In ACD Unit 1 1 Call Traffic Maximum

Appearance FF key/call Ringing FF key/call

64 24

24 Traffic Condition 5.4 HCS Switching Method Time division PCM method MCO Tenant Groups 12 12 MCO Trunk Grou p s 99 99 SSD Bins 800 800 PSD Bins 20 20 SSD/PSD String Length 24 24 SSD Name Length 16 16 PSD Name Length 7 7 Trunk Name Length 10 10 Extension Name Length 10 10 Attendant Group 1 1 Attendant Group Members 20 20 Ext. Hunt Groups 12 12 Ext. Hunt Group Members 20 20 External Page Port 1 1 External Relay Control Port 5 5 Message Waiting Set (High Priority) (per Ext.) 1 1 Message Wait ing Set (Normal Priori ty) (per Ext.) 4 4 Hot Dial Pad Extensions (Digital) 24 56 Hot Lines 20 20 Virtual Ports 96 96 Extension COS 16 16 Trunk COS 16 16 TRS Class 50 50 ARS/TRS: Leading Digit Strings (max. 10 digits/string) 100 100 ARS/TRS: Follow Digit Strings (max. 8 digits/string) 500 500 ARS: Time List Tables 4 4 ARS: Time List Entries (per Table) 50 50 ARS: Route List Paths 100 100

74 S-ICX (International) issued October 2000 S-ICX-50-200

Resource

ARS: Digit Modify Stri ng s 50 50 Authorization Codes (UK use) 88 DDI/DNIS Tables 2 2 DDI/DNIS Numbers (per Table) 96 96 ISDN S-point DDI Numbers 96 96 MSN Numbers 50 50 Closed Numbers 150 150 Tandem Exchange Numbers 50 50 Account Codes: Digit Length 10 10 Account Codes: Verified 500 500 Account Codes: Verified Digits 4 4 Call Pickup Groups 16 16 Paging Groups 10 10 Paging Group Members 72 72

CPC-HS Cabinet CPC-HM Cabinet

Capacities

S-ICX-50-200 S-ICX (International) issued October 2000 75

Hardware Maximums

Capacities

Part No. Description

Station Equipment

VB-44101UK Voice Recogniti on Adaptor 24 56 VB-D411UK 12-key Standard Phone 24 56 VB-D411DSUK 12-key Small-Display Phone (2-line LCD) 24 56 VB-D41 1DSVUK 12-key Small-Display Phone (2-line LC D) with vo ice recogniti on

capability VB-D411LDSUK 12-key Large-Display Phone (7-line LCD) 24 56 VB-D611DSUK 24-key Small-Display Phone (2-line LCD) 24 56 VB-D331UK 24-key Expansion Module (EM/24) 24 56 VB-D631UK 72-key DSS/BLF Module (DSS/72) 4 4

Common Equipment

VB-44440UK CPC-HS 1 N/A VB-44441UK CPC-HM N/A 1

Telephone Company Interfaces

VB-44460UK SYNC: Sync Unit 1 1 VB-44510UK LTRK/8: Loop Start Trunk Card (8-port) 5 5 VB-44514UK LTRK/4 Loop Start Exchange Card 5 5 VB-44530 BRI: Basic Rate Interface card (T-point) 5 5 VB-44531UK STBRI/4 Common ISDN Interface For IS2 slot For IS2 slot VB-44540UK PRI: Primary Rate Interface card (8 ch) 5 5 VB-44540UK PRI: Primary Rate Interface card (T/S-point) (16/24/30ch) 1 2 VB-44570UK AC15/4: AC15 Tie Line trunk card (4-port) 5 5

Station Interfaces

VB-44110UK MFR/8: DTMF signal receiver for 8 SLT lines 2 2 VB-44610UK DEC: digital extension card (8-port) 2 5 VB-44612UK DEC/16: digital extension card 5 5 VB-44613UK DEC/24: digital extension card 5 5 VB-44620UK AEC: analog extension card (8-port) 2 5 VB-44621UK SAEC/4: special analog extension card For IS2 slot For IS2 slot VB-44622UK SAEC/8: special analog extension card For IS2 slot For IS2 slot VB-44630 BRI: Basic Rate Interface card (S-point) 5 5

VB-44541 STBRI/4: Station interface card (S/T-point) 5 5

VB-44540UK PRI: Primary Rate Interface card (T/S-point) 1 2 VB-44660UK APEC: SBS/A-Series Proprietary Extension 5 5

Optional Equipment

VB-43703UK Power Failure Unit (4-line) 10 10 VB-44026UK Built-in System Backup Battery Kit

(2 batteries per kit) VB-44140UK Built-In ACD Unit 1 1 VB-44160UK Voice processing card/4-port (VM/ACD) 1 1

CPC-HS

Cabinet

24 56

CPC-HM

Cabinet

76 S-ICX (International) issued October 2000 S-ICX-50-200

Part No. Description

VB-44330 PC Attendant Console 96

(1 Ext. + 1 DSS per Console unit) VB-44331 PC Attendant Console 384

(1 Ext. + up to 5 DSSs per Console unit) VB-44332 PC Phone

(1 Ext. per PC Phone unit) (none) PC Customize Tool 1 1

24 56

Cabling Specifications

Maximum Cabling Distances

Capacities

CPC-HS

Cabinet

CPC-HM

Cabinet

Loop Type Resistance Resistance Cable Gauge (AWG )

Key Telephone, EM/24 40 Ohms 22 360

24 240 26 120

DSS/72 20 Ohms 22 180

24 120 26 60

SLT 100 Ohms 22 900

24 600 26 300

Doorphone (loop between the S-ICX and Doorphone Adapters)

Doorphone (loop between the Doorphone Adapter and the Doorphone)

NOTE: If a Voice Recognition Adapter is installed with the telephone, the measured resistance must be less than 20 Ohms and the maximum cabling distance reduced in half compared to a standard key telephone.

10 Ohms 22 90

24 60 26 30

10 Ohms 22 90

24 60 26 30

Maximum Cabling Length in

Meters (distance from the S-ICX)

Voice/Data Transmission

Voice Path from Digital Keyphones to the S-ICX

Channel Speed

Overall communications path 256 kbps D-channel data 16 kbps B-channel data 64 kbps

S-ICX-50-200 S-ICX (International) issued October 2000 77

Data Communication Ports

Port Parameters

Serial Port 1 Interface: RS232-C

Baud rate: 300, 600, 1200, 2400, 4800, 9600 Bps Parity: Even, odd, none Stop bit length: 2 or 1 Data bit length: 7 or 8

Serial Port 2 Interface: RS232-C

Baud rate: 300, 600, 1200, 2400, 4800, 9600 Bps Parity: Even, odd, none Stop bit length: 2 or 1 Data bit length: 7 or 8

Signaling Characteristics

Signaling to Exchange Line

Item Specification

Dial pulse 8 to 11 pulses per second Break ratio 58% to 64% Minimum pause 0.7 to 1.0 seconds Trunk start signaling Loop or ground start; AC15 wink or immediate start

Transmission Specifications

Item Specification

Impedance 600 Ohms Overload level 600 Ohms Insertion Loss Exchange line to analog station 0 dB

Analog station to exchange line 0 dB Exchange line to digital station 0 dB Digital station to exchange line 0 dB Digital station to digital station 6 dB Digital station to analog station 6 dB Analog station to digital station 6 dB Analog station to analog station 6 dB

DTMF Frequencies

Digit Frequency (Hz)

1 700 + 1200 2 700 + 1340 3 700 + 1480 4 760 + 1200 5 760 + 1340

78 S-ICX (International) issued October 2000 S-ICX-50-200

Digit Frequency (Hz)

6 760 + 1480 7 860 + 1200 8 860 + 1340 9 860 + 1480 0 940 + 1340

940 + 1200

# 940 + 1480

S-ICX-50-200 S-ICX (International) issued October 2000 79

Panasonic S-ICX User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Chapter 1 - System Overview

INTRODUCING THE NEXT- GENERATION PHONE SYSTEM FROM PANASONIC

System Technology

Power Requ irements

Diagnostic Maintenance

Programming the Phone System

Supporting Documentation

Chapter 2 - System Hardware

Overview

Cabinet

Common Cards

Telephone Company Interface Equipment

Station Interface Equipment

Optional and Miscellaneous Equipment

Station Equipment

System Hardware Connections

Cabinet

Battery Backup (VB-44026U K)

Control Unit Processor Cards

Control Processor Card (78-port) - CPC-HS (VB-44440UK)

Control Processor Card (132-port) - CPC-HM (VB-444 41UK)

Network Synchronizing Unit - SYNC (VB-44460UK)

Trunk/Tie Line Cards

Loop Start Trunk Card - LTRK/4 (VB-44514UK)

Loop Start Trunk Card - LTRK/8 (VB-44510UK)

ISDN Primary Rate Interface Card (T/S-point) - PRI/30 (VB-44540UK)

ISDN Basic Rate Interface Card (T-point) - TBRI/4 (VB-4 4530)

AC15 Card - AC15/4 (VB-44570)

Q-Signalling Interface Card (VB-44560) UK only

Extension Cards

Digital Extension Card - DEC/8 (VB-44610UK)

Digital Extension Card - DEC/16, DEC/24 (VB-44612UK, VB-44613UK)

Analog Extension Card - SAEC/4 and SAEC/8 (VB -44621UK, VB -44622UK)

Analog Extension Card - AEC/8 (VB -44620UK)

Analog Proprietary Extension Card (APEC/8) (VB - 44660UK) UK only

ISDN Primary Rate Interface Card (T/S-point) - PRI/30 (VB-44540UK)

ISDN Basic Rate Interface Card (S-point) - SBRI/4 (VB-44630)

ISDN Interface Card (S-Point/T-Point) - STBRI/4 (VB-44531) UK only

Options

DTMF Multi-Frequency Receiver Card - MFR/8 (VB-44110UK)

Conference Card (4 circ uits) - CONF (VB - 44120UK)

Special Application Processor Interface Card - SAPI (VB-44132UK) (For Future Use)

Built-In ACD Card - ACD (VB-44140UK)

Voice Processing Card (4 circuits) - VPU /4 (VB-44160UK)

Station Equipment

Overview

Model Options

Model Descriptions

Digital Single Line Telephone (DSLT)

12-Key Standard Phone

12-Key Small-Display Phone

12-Key Small-Display Phone with Voice Response

12-Key Large-Display Phone

24-Key Small-Display Phone

24-Key Small-Display Phone with Speakerphone

24-Key Expansion Module (EM/24)

72-Key Direct Station Select/Busy Lamp Field Module (DSS/72)

Optional Terminal Devices

Voice Recognition Unit Adapter (VB-44101UK)

PC Phone (VB-44332UK)

PC Attendant Console/96 (VB- 44330)

Telephone Key Layout

Chapter 3 - System Features

Overview

Popular System Features

AEC DISCONNECT

ALPHA TAGGING

ATTENDANT GROUPS

AUTO DAY/NIGHT MODE

AUTOMATIC ROUTE SELECTION (ARS)

CALL TRAFF IC REPORTING

CALLER ID (ISDN)

CLASS OF SERVICE (COS) RESTRICTION

CONFERENCING

CTI (COMPUTER TELEPHONY INTEGRATION)

DATA SECURITY