Page 1
Panasonic Telephone Systems
Panasonic”
Digital Business System
www.voicesonic.com
Phone 877-289-2829
Section 700
Feature
Operation
rl
Issued
Part No.
Page 2
Warning:
This service information is designed for experienced repair tecbni-
general public. It does not contain
warnings or cautions to advise non-technical individuals of potential dangers in
attempting to service a product. Products powered by electricity should be serviced or repaired only by experienced professional
Any attempt to
service or repair
product or products dealt with in
service information
by anyone else could result in serious injury or death.
FCC Warning
This equipment generates,
uses, and can radiate radio frequency energy, and, if not installed
and used in accordance with the instruction manual, may cause interference to radio communications. This equipment has been tested and found to comply with the limits for a Class A
digital device pursuant to Part 15 of FCC Rules, which are designed to provide reasonable
protection against such interference when operated in a commercial environment. Operation
of this equipment in a residential area is likely to cause interference, in which case the user
at his own expense will be required to take necessary measures to correct the interference.
Battery Recycling Statement
The following statement applies if you purchased backup batteries with your system.
The product you have purchased contains rechargeable batteries. The batteries are recycla-
ble. At the end of their useful life, under various state and local laws, it may be illegal to dis-
pose of these batteries into the municipal waste stream.. Check with your local solid waste
officials for details on recycling options or proper disposal.
The information contained in this document is subject to change without notice and should not be
construed as a commitment by the Panasonic Communications
Systems Company (PCSC).
.
PCSC reserves the right, without notice; to make changes to equipment design as advances in
engineering and manufacturing methods warrant.
The software and hardware described in this document may be used or copied only in accordance
with the terms of the license pertaining to said software or hardware.
Reproduction, publication, or duplication of this manual, or any part thereof, in any manner,
mechanically, electronically, or photographically, is prohibited without permission of the
Panasonic Communications
Systems Company (PCSC).
@Copyright 1995 by Panasonic Communications
Systems Company
All rights reserved.
Page 3
About This Manual
Chapter 1. List of Features
Chapter 2. System Features
Contents
Account Codes
Non-Verified Account Codes
Verified Account Codes
Answer Supervision for Voice Mail
Auto Day Mode
Auto Day
Auto Set Relocation
Background Music
Battery Backup
Call Forward ID Code for Voice Mail
Caller ID
Caller ID
Direct Inward Dialing (DID)
DID Night Ringing Assignment
Direct Inward System Access‘(DISA)
Direct Trunk Access
Distinctive Ringing
Door
Box
Door Box (Using Trunk Adaptor)
Sensor..
DP to DTMF Signal Conversion
Hunting Priority for VAUs
Independent Timers
Internal Hold Tone
Least Cost
Music-on-Hold
Night Service
........................................................................................................................
...........................................................................................
....................................................................................................
.......................................................................................
......................................................................................................................
Mode
...............................................................................................................................
Flexible Ring Assignments
Text Name Assignment
to a Voice Mailbox
(Using Extension Adaptor)
Stations
......................................................................................................................
................................................................................................................
................................................................................................................
.....................................................................................................................
..................................................................................
DISA
Compatibility
............................................................................................................................
Routing
......................................................................................................................
........................................................................................................................
............................................................................................................
...................................................................................................
................................................................................................
.....................................................................................
.....................................................................................................
...................................................................................... 2-19
.............................................................................................
..................................................................................
.............................................................................................................
...............................................................................................................
..................................................................................
........................................................................................
...............................................................................................................
.......................................................................................... 2-29
...................................................................................................
..............................................................................................................
................................................................................................................
....................................................................................................
2-3
2-3
2-4
2-6
2-7
2-8
2-9
2-11
2-12
2-13
2-14
2-15
2-16
2-16
2-17
2-18
................................................................................
2-18
2-20
2-22
2-24
2-24
2-25
2-27
2-28
2-29
2-30
2-32
2-32
2-33
2-34
2-35
DBS-70-700 DBS Manual
Issued
. . .
Page 4
Contents Section 700
Operation
Night Service
Off-Premises Extension
Paging
...................................................................................................................................
Power Failure Transfer
Remote Maintenance
Remote Programming Mode
Remote Programming Using PCAS or DBS Manager
Station Class of Service
Station Hunting
Terminal and Circular Hunting
Terminal, Distributed and Longest Idle Hunting
Station Message Detail Recording (SMDR)
Interface
Telephony Services
Toll Restriction
Trunk Groups
Trunk Name Assignment
Trunk Queuing
Universal Night Answer
Voice
VAU
Mail Ringing
......................................................................................................................................
Recording
VAU Port Assignment
Walking TRS Class of Service
........................................................................................................................ 2-37
........................................................................................................
.........................................................................................................
............................................................................................................
........................................................................................... 2-42
...................................................
........................................................................................................ 2-45
.....................................................................................................................
.......................................................................................
............................................................
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...........................................................................................................................
...............................................................................................................
.....................................................................................................................
........................................................................................................................
......................................................................................................
......................................................................................................................
.......................................................................................................
..............................................................................................................
and
Playing Messages
...................................................................................
.......................................................................................................... 2-67
............................................................................................. 2-69
2-39
2-39
2-41
2-42
2-44
2-46
2-47
2-49
2-51
2-56
2-58
2-61
2-62
2-63
2-64
2-65
2-66
2-66
.
Chapter 3. Attendant Features
Alternate Attendant
Attendant Assignment of Speed Dialing
Attendant Busy Override
Attendant Call Park
Attendant Control of Absence Messages
Attendant-Controlled Text Assignment,
Attendant Feature Package
Attendant Groups
Dial Tone Disable
.................................................................................................................................. 3-13
Headset Operation
Key Bank Hold
One-Touch VM Transfer
Station Lockout Code Assignment
System Time and Date Control
Traffic Measurement
Walking COS Confirmation
.................................................................................................................
................................................................................
........................................................................................................
.................................................................................................................
,
............................................................................... 3-7
.................................................................................. 3-a
................................................................................................... 3-10
.................................................................................................................. 3-11
.................................................................................................................
................................................................................................................. 3-17
..................................................................................................................... 3-18
......................................................................................................
.......................................................................................
.............................................................................................
.............................................................................................................
................................................................................................. 3-25
3-3
3-3
3-4
3-5
3-12
3-18
3-21
3-22
3-24
iv
DBS Manual
Issued
DBS-70-700
Page 5
Section 700
Operation
Contents
Chapter
Key Phone
Absence Message
Auto Redial
Barge-In for Direct Lines
Busy
Call
Coverage Groups..
Call
Call
Forwarding
Call Hold
Exclusive Hold..
System Hold
Call Park
Call Pickup
Group Call Pickup
Call Transfer
Blind
Screened Transfer
Call Waiting
Call
CallerIDCall Log
Camp- on
CO
Line
Conference Calls
Delayed Ringing
Dial
Dial Tone Disable
Do-Not-Disturb (DND)
EM/24 Console
Flexible Function (FF) Keys
Handsfree Answerback
Handsfree Operation
Headset Operation
Hot Dial Pad
Considerations
Intercom Calling
Last Number Redial
Line Appearances
...............................................................................................................................
Override
...............................................................................................................................
...............................................................................................................................
............................................................................................................................
Transfer..
................................................................................................................................
Key
for Attendant
Appearances
ti-CO (MCO) Appearances
ti-Line
Key Telephone Features
....................................................................................................................
.............................................................................................................................
........................................................................................................
......................................................................................................................... 4-7
...........................................................................................................
Display
.........................................................................................................................
..........................................................................................................................
Trunk Access..
..................................................................................................................... 4-46
..........................................................................................................................
(ML)
.............................................................................................................
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.........................................................................................................
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...................................................................................................................
..............................................................................................................
.................................................................................................................
.........................................................................................................
......................................................................................
Appearances..
......................................................................................
............................................................................................................
Meet-Me Answer
Message Waiting/Callback Request
Non-Appearing Outside Lines
..................................................................................................................
.....................................................................................
..............................................................................................
4-3
4-3
4-6
4-6
4-8
4-9
4-16
16
4-17
4-20
4-2 1
4-23
4-24
4-24
4-26
4-28
4-31
4-32
4-36
.4-37
4-38
4-41
441
4-43
4-44
4-46
4-53
4-54
4-54
4-55
4-55
4-55
4-58
4-59
4-60
4-62
4-64
4-65
4-66
4-67
4-69
DBS Manual
issued
V
Page 6
Contents
Section 700
Operation
Signaling..
Voice Announce (OHVA)
One-Touch
Keys
One-Touch VM
Dialing
Pooled
Trunk Access
Prime Line Preference
.....................................................................................................
......................................................................................
...................................................................................................................
Access ........................................................................................................
.....................................................................................................................
............................................................................................................
..........................................................................................................
Private Line.. .........................................................................................................................
Reminder
Ringing
Line
Saved Number Redial
.......................................................................................................................
Preference
.......................................................................................................
...........................................................................................................
........................................................................................................................
Dial
System Speed
Speed Dial Linking
Station Lockout
.....................................................................................................................
Trunk-to-Trunk Transfer
Voice Mail Transfer Key
..........................................................................................................
.........................................................................................................
.......................................................................................................
......................................................................................................
Chapter 5. DSLT Features
....... 4-70
4-7 1
4-73
4-77
4-80
4-80
4-82
4-83
4-84
4-86
4-86
4-87
4-91
4-93
4-95
4-96
4-97
DSLT ......................................................................................................................................
Absence Message
Auto Redial
Busy
Call
Forwarding
Hold................................................................................
Call
Park ...............................................................................................................................
....................................................................................................................
.............................................................................................................................
.........................................................................................................................
......................................................................................................................
............................................. 5-l
Call Pickup............................................................................................................................
Direct Call Pickup
Group Call Pickup
Call
Transfer.........................................................................................................................
Blind Transfer
Screened Transfer
Call
Waiting..........................................................................................................................
Camp-on
................................................................................................................................
Conference Calls..
Dial
“0” for Attendant..
Dial Tone Disable
Direct Trunk Access
Do-Not-Disturb (DND)
Intercom Calling
Last Number Redial
Meet-Me Answer
Message Waiting/Callback
Off-Hook Voice
...........................................................................................................
..........................................................................................................
.................................................................................................................
...........................................................................................................
.................................................................................................................
.........................................................................................................
.................................................................................................................
.............................................................................................................
.........................................................................................................
...................................................................................................................
..............................................................................................................
..................................................................................................................
Request .....................................................................................
Announce (OHVA)....................................................................................
5-3
5-4
5-6
5-6
5-7
1
5-12
5-14
5-15
5-16
5-16
17
5-19
5-21
5-22
5-23
5-24
5-24
5-25
5-26
5-27
5-28
5-29
5-30
Vi
DBS Manual
Issued
DBS-70-700
Page 7
Section 700
Operation Contents
...................................................................................................................
Pooled Trunk
Reminder
Saved
Number
Speed Dialing
Access
.......................................................................................................................
Redial
........................................................................................................................ 5-35
Personal Speed Dialing
Station Lockout
System
Speed Dial
............................................................................................................
...........................................................................................................
...................................................................................................
.....................................................................................................................
..........................................................................................................
Chapter 6. SLT Features
Absence Message
Busy
Override..
Call Forwarding
Call Hold
Call Park
Call Pickup
...............................................................................................................................
...............................................................................................................................
............................................................................................................................
Direct Call Pickup
Group Call Pickup
Call Transfer
Blind Transfer
Screened Transfer
Call Waiting
Camp-on
................................................................................................................................
Conference Calls
Dial “0” for Attendant
Dial Tone Disable
Direct Trunk Access
Do-Not-Disturb (DND)
Intercom
Calling
Last Number Redial
Meet-Me Answer
Message Waiting/Callback Request
Off-Hook Voice Announce (OHVA)
Pooled Trunk Access
Speed Dialing
Personal Speed Dialing
Station Lockout
....................................................................................................................
....................................................................................
......................................................................................................................
...........................................................................................................
..........................................................................................................
.......................................................................................................................... 6-14
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...................................................................................................
.....................................................................................................................
5-32
5-32
5-33
5-34
5-35
5-37
5-38
6-3
................................ 6-5
6-6
6-10
6-11
6-12
6-12
6-13
6-14
6-15
6-17
6-19
6-20
6-21
6-22
6-23
6-23
6-25
6-26
6-27
6-28
6-29
6-30
6-31
6-3
1
6-33
DBS-70-700
DBS Manual
Issued
vii
Page 8
Contents Section 700
Operation
. . .
DBS Manual
Issued
DBS-70-700
Page 9
Section 700
Operation
About This Manual
Software Versions Covered by This Manual
This manual covers all versions of CPC-A, all versions of CPC-AII software
through Version 7.0 and CPC-B software through Version 7.0.
Differences in feature availability or operation are noted within each feature
description.
If you are using this manual for a single DBS system, make note of its
software version in the following table. This note may be referenced by
technicians or owners of the system.
Software version information for systems shipped with this
document
Introduction
Organization
CPC Model:
This manual contains detailed descriptions of DBS features. The feature
descriptions are organized according to the following categories:
Categories
System Features
Attendant Features
Key Telephone Features
Description
System Features are either available on a
system-wide basis or aid in the overall
administration of the DBS.
Attendant Features assist the attendant in
serving as a central answering point. In addition,
attendant features also provide special
capabilities for monitoring and programming
extensions.
Key Telephone Features are available to DBS
key phones. DBS key phones are proprietary
digital sets that provide feature access through a
combination of feature keys and access codes.
Software Version:
DBS Manual
Issued
ix
Page 10
Digital Single-Line
Telephone
(DSLT) Features
DSLT Features are available to Digital
Line Telephones.
provide digital audio
quality and limited feature key access in a
single-line set.
Purpose
Single Line Telephone
Features
SLT Features
are available
2500 sets. Since
to industry-standard
are not equipped with
feature keys, most features are accessed by
using the dialpad and/or the switchhook.
The purpose of this manual is to provide an overview of feature operation and
requirements. Where applicable, the following types of information are
provided for each feature.
Purpose
The Description section provides an overview
of how the feature works and, in some cases,
what it is typically used for.
Operation
The Operation section includes step-by-step
instructions on how to use the feature,
Hardware
men ts
Related Programming
This section lists any special hardware that is
required to use the feature.
The Related Programming section lists the programming subsystems associated with the feature.
Considerations
This section provides details on feature interactions and limitations.
X
DBS Manual
Issued
DBS-70-700
Page 11
Chapter 1. List of Features
DBS-70-700
The following tables list the features available with the DBS.
The following tables are included in this chapter:
Topic Page
System Features
Attendant Features
Extension Features
l-3
I
1
DBS Manual
Issued
.
l-l
Page 12
Chapter 1. Features List
Section 700
Operation
DBS Manual
Issued
Page 13
Section 700
Table
Operation
Feature
Answer Supervision for Voice
Mail
Auto Day Mode
Auto Set Relocation
Background Music
Battery Backup
Call Forward ID Code for
Voice Mail
Caller ID
Caller ID Auto DISA
Compatibility
DID (Direct Inward Dialing)
DID Night Ringing Assignment
DID Delayed Ringing
Flex. Ring Assign.
To a Voice Mailbox
DISA
Direct Trunk Access
Distinctive Ringing
Door Box (Extension Port)
Door Box (Trunk Port)
Stations
DP to DTMF Signal
Conversion
Hunting Priority for
Independent Timers
Internal Hold Tone
Key Bank Hold
Least Cost Routing
Music-on-Hold
Night Service
Night Service (2 Modes)
Off-Premises Extension
x x x x x x x.x x
x x
x x
x x x x x
x x
x x
x x
X
X
X
X
X
x x
x x
x x x
x x x
x x x
x x x
x x x
x x x
x x x
x x x
x x x
x x
x x
x x
X
x
x x
X
X
X
x x
x x
x x
x x
X
x x
x x
Chapter 1. Features List
x
x x x x x x x
x x x x
x x
X
x x x
x x
x x
x x
X
x x x
X
x x
x x
x x
x x
.
I x
X
x x
x
t
t
t
I
X
X
X
X
X
X
X
X
DBS-70-700
DBS Manual
issued
1-3
Page 14
Chapter 1. Features List
Section 700
Operation
l-4
DBS Manual
Issued
DBS-70-700
Page 15
Section 700
Operation Chapter 1. Features List
Table l-2. Attendant Features
Speed Dialing
Attendant Busy Override
I
x
x
x
x
Attendant Call Park
X
x
x x x x
x x x x x
Attendant Control of Absence x
x x x x x x
x x x x x x
Messages, Call Forwarding,
and DND
I
Attendant-Controlled Text
X
.x x x x x x x x
x x x x x
Assignment
Attendant Feature Package
x x x
Attendant Groups
x ‘x x x x
x x x
Dial Tone Disable
x x x x x x x x x x x x x
x
x
x x x x x x
x x x x x x
Headset Operation
X
One-Touch VM Transfer
x x x
I
X
x x
Station Lockout Code
x
x x x x x x x x x x
x
Assignment
System Time and
x x x x x x x x x x x x x x x
Traffic Measurement
x x x x x x x x x x
x x
Voice Mail Transfer Key
x x x
x x x
Walking COS Confirmation
x x x x x x x x x
DBS-70-700
DBS Manual
Issued
1-5
Page 16
Chapter 1. Features List Section 700
Table l-3. Extension Features
Operation
Feature
Absence
Auto Redial
Barge-In for Direct Lines
Busy
Call Coverage Groups
Call Duration Display
Call Forwarding
Call Hold: Exclusive and
System
Call Park
Call Pickup: Direct and
Group
Call Transfer: Blind and
Screened
Call Waiting
Call
Caller ID Call Log
Camp-on
CO Line Key
Conference Calls
Delayed Ringing
Dial
Direct Trunk Access
Do-Not-Disturb (DND)
Flexible Function
Handsfree Answerback
Handsfree Operation
Headset Operation
Hot Dial Pad
Intercom Calling
Last Number Redial
Line
Direct Line
Multi-CO (MCO)
for Attendant
Console
Appearances:
Appearances:
Text
Access
Keys
CPC-A
x x x
X
x
x. x
X
I
x x’x x x
x x x x x
x x x x-x
x x
x x x x x x x
x x x x x x x
x x
CPC-A II
I
x x
x
X
-t+
x x
x x
x x
1-6
Manual
Issued
DBS-70-700
Page 17
DBS-70-700
DBS Manual
Issued
1-7
Page 18
2. System Features
This chapter contains detailed descriptions of DBS System Features. System
Features are either available on a system-wide basis or aid in the overall
administration of the DBS.
This chapter covers the following topics:
Account Codes
Answer Supervision for Voice Mail
Auto Day Mode
Auto Set Relocation
Background Music
Battery Backup
Call Forward ID Code for Voice Mail
Caller ID
Caller ID Auto DISA
Compatibility
Direct Inward Dialing (DID)
Flexible Ring Assignments
Direct Inward System Access (DISA)
Direct Trunk Access
to a Voice Mailbox
2-3
I
I
2-11
2-12
2-13
2-14
2-15
2-16
2-16
2-18
2-19
2-20
2-22
2-24
I
I
Distinctive Ringing
Door Box (Using Extension Adaptor)
Door Box (Using Trunk Adaptor)
DP to DTMF Signal Conversion
Hunting Priority for
Independent Timers
Internal Hold Tone
Least Cost Routing (LCR)
Music-on-Hold
Night Service
Off-Premises Extension
DBS-70-700
Stations
DBS Manual
Issued
2-24
2-25
2-27
2-29
2-30
2-32
2-32
2-33
2-34
2-35
2-39
Page 2-1
Page 19
Chapter 2. System Features Section 700
Operation
Topic
Paging
Power Failure Transfe;
Page
2-39
2-41
Remote Maintenance 2-42
Station Class of Service
Station Hunting
Station Message Detail Recording (SMDR)
Interface
Telephony Services
Toll Restriction
Trunk Groups
Trunk Name Assignment
Trunk Queuing
Universal Night Answer
Voice Mail Ringing
VAU
2-45
2-46
2-51
2-54
2-56
2-58
2-61
2-62
2-63
2-64
2-65
2-66
VAU Port Assignment
Walking TRS Class of Service
2-67
2-69
Page 2-2
DBS Manual
Issued
DBS-70-700
Page 20
Section 700
Operation
Chapter 2. System Features
Account Codes
can assign account codes to clients to facilitate billing and to
dates and times, numbers called, and outside line numbers used. This
information is printed for each account on the SMDR record.
Non-Verified Account Codes
(CPC-A, CPC-AII, and CPC-B Versions prior to 3.1 and 6.0 and higher)
Description
In CPC-A and CPC-B Versions prior to 3.1, account codes are not verified.
With
be verified or non-verified depending on system programming.
and with CPC-B Versions 6.0 and higher, account codes may
call
Non-verified account codes can
or
voluntary,
depending on
extension programming.
With voluntary account codes, the user is not forced to enter an account
code
before making a call. With forced account codes, the user must enter an
account
code
before accessing an outside line.
Non-verified accountcodes can be assigned to incoming and outgoing calls.
To assign an account code to an outgoing call, the user enters the account
code before making the call or during the call. To assign an account code to
an incoming call, the user enters the account code during the call.
To enter an Account Code before dialing:
1.
Press the
l
The phone issues intercom dial tone.
l
The
2.
Press the
ON/OFF
ON/OFF
AUTO
key.
LED lights.
key, then press “#.”
l
l
3.
Enter the Account Code (up to 10 digits).
4. Press
DBS-70-700
“Enter Account
appears on the display.
If you are using a Single Line Telephone (SLT) or Digital Single Line
Telephone (DSLT), dial “#7.”
DBS Manual
Issued
Page 2-3
Page 21
Chapter 2. System Features
Section 700
Operation
“Entered Account
appears on the display.
5.
Press a vacant CO key or dial a trunk access code.
6. Dial the telephone number.
To enter an Account Code during an outside call:
1.
Press the AUTO
key.
2. Press
“Enter Account
appears on the display.
3.
Enter the Account Code (up to 10 digits).
The Account Code entered appears on the display.
4. Press
Hardware Requirements
l
An SMDR printer or external call accounting system is required to collect
account code records.
Related Programming
l
FF3 (Extension): Forced Account Codes
Considerations
l
cannot assign account codes during a call.
Verified Account Codes
and CPC-B, Version 3.1 or higher)
Description
Extensions with the Verified Account Codes feature
enabled
are restricted
from making outside calls without the user first entering a valid Account
Code. After a valid Account Code is entered, the Toll Restriction Service
(TRS) type assigned to the code is substituted for the extension TRS type,
thus temporarily allowing calls based on the new TRS type.
Page 2-4
DBS Manual
Issued
DBS-70-700
Page 22
Section 700
Operation
Chapter 2. System Features
Extensions with
the
Verified Account Codes feature
disabled
can place
outside calls based on the TRS type assigned to the extension. If a user wishes
to place a call that would normally be restricted at the extension, the user can
enter a valid Verified Account Code to upgrade the TRS type assigned to the
extension.
Operation
1.
Pick up the handset.
The phone issues intercom dial tone.
2. Dial
3.
Enter the four-digit Account Code.
4. Press
The phone issues intercom dial tone.
5.
Press an available CO key or dial a trunk access code.
The phone issues outside dial tone.
6.
Dial the telephone number.
The Verified Account Code TRS type remains in effect until the call is
completed. .
Related Programming
l
(System): Verified Forced Account Codes
l
(System): Toll Restriction for Verified Forced Account Codes
l
FF3 (Extension): Verified Forced Account Codes
l
FF7 (TRS): Toll Restrictions
Hardware Requirements
l
An SMDR printer or external call accounting system is required to collect
account code records.
Considerations
l
Verified account codes are for outgoing calls only.
DBS-70-700
DBS Manual
issued
Page 2-5
Page 23
Chapter 2. System Features
Section 700
Operation
l
The maximum number of verified account codes is 100.
l
Each verified account code must consist of 4 digits.
l
“0000” cannot be used for a verified account code.
l
Verified account codes do not override station lockout.
l
Verified account codes do not override Least Cost Routing (LCR) settings.
l
With CPC-AlI and CPC-B Version 3.1 to 5.04, non-verified account codes
can be used. However, they can only be used on a voluntary basis. Forced
non-verified
account codes are not available with CPC-B 3.1 to 5.04.
Answer Supervision for Voice Mail
Description
This feature allows the DBS to send an answer signal to third-party voice
mail systems.
In previous releases, a third-party voice mail did not receive a signal to
indicate that a DBS extension had answered. To determine that the extension
had answered, the voice mail system had to wait until it stopped receiving
times for calls from voice mail to extensions. Sending an answer signal
provides quicker response time between the DBS and the voice mail system.
Operation
The following programming can be performed from an attendant phone or
any other phone that has entered the programming access code.
To assign an answer signal code:
1.
Press the ON/OFF key.
l
The phone issues intercom dial tone.
l
The ON/OFF LED lights.
2.
Press the PROG key.
3. Dial
Page 2-6
Manual
issued
DBS-70-700
Page 24
Section 700
Operation
4.
5.
To view an answer signal code:
1.
2. Press the CONF key.
3. Dial
Considerations
l
l
Chapter 2. System Features
Enter the Answer Signal Code (1 to 5 digits).
Press the HOLD key.
Press the ON/OFF key.
The digits used for the answer signal code are determined by the
requirements of the voice mail system.
If the called extension does not answer and is forwarded to voice mail, the
DBS sends a call forward ID code back to the voice mail system.
l
During transmission of the answer signai code, other DTMF digits and
functions from the DBS extension are ignored.
Auto Day Mode
prior to 7.0 and CPC-B Version 4.0 to 6.11)
Description
Auto Day Mode allows the DBS to go into day mode automatically.
The DBS can also be programmed to go into night mode automatically (see
“Night Service,” page 2-35).
If only one of the auto modes is turned on, the NIGHT key is used to turn off
the auto mode. For instance, if night mode has been activated automatically,
the attendant must press the NIGHT key to go into day mode.
If only one of the auto modes is turned on, the NIGHT key can also be used
to go into an
auto
mode before the scheduled time.
If both auto day and auto night modes are turned on, the attendant NIGHT
key cannot be used.
DBS-70-700
DBS Manual
Issued
Page 2-7
Page 25
Chapter 2. System Features
Related Programming
Section 700
Operation
l
l
(System): Automatic Day Mode Start Time
(System): Automatic Night Mode Start Time
Considerations
l
If both auto modes are set, the starting times must differ by at least one
hour.
l
When one auto mode is turned on, the mode cannot be reset by the
key until 3 minutes after the auto mode is activated. (When both auto
modes are set, the
l
If a
NIGHT
NIGHT
key cannot be used.)
key is not assigned, the access code #52 can be used instead.
Auto Day Mode
(CPC-B Version 7.0 or higher and CPC-A II Version 7.0 and higher)
Description
NIGHT
Auto Day Mode allows the DBS to go into day mode automatically.
The DBS can also be programmed to go into night mode automatically (see
“Night Service,” page 2-37).
If only one of
toggle key or the
mode. For instance, if
attendant must press the
to go into day mode. (Note: You must wait at least 3 minutes after the
automatic mode is activated before manually changing the mode. Otherwise
the system will immediately revert back to the automatic mode.)
If
only one of the
toggle key or the
an auto mode before the scheduled time. If auto day and both auto night
modes are turned on, the manual mode keys
Related Programming
l
(System): Auto Day Mode Start Timer
auto modes is turned on, the
DAY,
NIGHT1
auto
modes is turned on, the
DAY,
or
NIGHT2
is used to turn off the auto
mode has been activated automatically, the
or
NIGHT2
key can also be used to go into
can
toggle
be used,
key or the
DAY
key
l
Page 2-8
(System): Auto Night1 Mode Start Timer
DBS Manual
Issued
DBS-70-700
Page 26
Section 700
Operation
Background Music
(All Versions)
Description
If your system is set up to provide Background Music, music can be played
from the speakers of idle telephones. If a call is made to an extension
receiving Background Music, the music stops and the phone rings.
Background Music is also interrupted when the phone goes
The system can also provide music-on-hold using the Background Music
source or a separate music source. If Music-on-Hold is provided, callers
automatically hear music when they are placed
more information on Music-on-Hold.)
Operation
Chapter 2. System Features
hold. (See page 2-34 for
To turn Background Music on:
1.
Press the ON/OFF key.
l
The phone issues intercom dial tone.
l
The ON/OFF LED lights.
2. Dial
“BGM ON” appears on the display.
3.
Press the ON/OFF key.
The ON/OFF LED goes off.
To turn Background Music off:
1.
Press the ON/OFF key.
l
The phone issues intercom dial tone.
l
The ON/OFF LED lights.
2. Dial
3.
DBS-70-700
“BGM OFF’ appears on the display.
Press the ON/OFF key.
DBS Manual
Issued
Page 2-11
Page 27
Chapter 2. System Features
l
The ON/OFF LED goes off.
l
The date and time appear on the display.
Related Programming
Section 700
Operation
l
(System) Extension Class of Service Setting
or higher)
l
FF3 (Extension) Extension Class of Service Assignment (CPC-AlI CPC-B
3.1 or higher)
Hardware Requirements
The music source must be purchased separately. It is not provided with the
DBS.
If a single music source is used for both Music-on-Hold and Background
Music, the music source connects to the CN5 on the DBS. If a separate
music source is used for background music, it connects directly to the SCC
card. See
set the-option straps.
The input impedance for the music source is
The maximum input level is 10
Important:
Composers, Authors, and Publishers (ASCAP) or similar organizations to
transmit radio or recorded music through the Music-On-Hold feature.
Panasonic Communications
affiliates assume no liability should users of Panasonic equipment fail to
obtain such a license.
Installation (Section 300)
A license may be required from the American Society of
and CPC-B 3.1
for instructions. Be sure to
ohms.
Systems Company, its distributors, and
Battery Backup
(All Versions)
Description
The DBS two
systems use four older-style 6-volt batteries.) The backup batteries are
connected in a series circuit, using cables provided with the DBS. With
maximum traffic, the backup batteries last up to 40 minutes for the DBS
and 72, and up to 30 minutes for the DBS 96. The backup batteries should be
replaced about every 3 years.
Page
2
batteries for battery backup. (Some DBS 72 and 96
DBS Manual
Issued
DBS-70-700
Page 28
uperatron
Features
Call Forward ID Code for Voice Mail
(CPC-A Version 3.1. CPC-AII, and all CPC-B Versions)
.
Call Forward ID Code for Voice Mail allows users to call forward to a
party voice mail system. The ID Code sends the digits that are required by the
voice mail to identify the DBS extension and allow it to retrieve messages.
With CPC-A or CPC-B Version 1 .O, you can only set the ID Code from the
phone to be forwarded. Beginning with CPC-B Version 2.0, ID Codes can be
set from any key phone; this is also true of CPC-AII.
Operation
To set a Call Forward ID Code for Voice Mail:
1.
Press the
PROG
key.
2.
Press the
AUTO
key.
3. Press
4.
If you are using
or CPC-B Version 2.0 or later, enter the
extension number to be forwarded. If you are using CPC-A or CPC-B
Version 1.0, go to Step 5.
5.
Enter up to 16 digits (O-9) for the mail box ID code. (Press the
REDIAL
key to insert a pause.)
6.
Press the
HOLD
key.
To clear the ID Code:
1.
Press the
PROG
key.
2.
Press the
AUTO
key.
3. Press
4.
Enter the extension number.
5.
Press the
HOLD
key.
DBS-70-700
DBS Manual
Issued
Page 2-13
Page 29
Considerations
l
In CPC-A 3.1 and CPC-B Versions prior to 5.0, callers could hear the tones
as the ID code was transmitted to the voice mail system. Beginning with
CPC-A Version 3.3,
and CPC-B Version 5.0, external callers do
not hear the tones.
l
The Extension Copy program (FF9
1
1
used to copy extension settings that include a Call Forward ID Code.
Copying extension settings in this manner allows the copy “destination” to
retrieve the messages of the copy “source.” For example, if you copy
extension settings
extension 200 to extension 300, extension 300 can
retrieve 200’s messages. Extension 300 can retrieve 200’s messages
because the Call Forward ID Code for 200 is also assigned to 300.
Caller ID
(CPC-A II Version 6.1 or higher and CPC-B Version 6.1 or higher)
Description
should not be
A properly equipped DBS supports Caller ID (CID), a service offered by the
network telephone service provider. The CO sends calling number
information to the DBS after the first ring. Users who have display telephones
can see CID information as incoming calls ring at their extension and can
have access to previous calls via the Caller ID Call Log feature. The CID
number is recorded in SMDR.
Related Programming
l
l
l
l
(Key Assignments): FF Key Assignments for Extensions
FF2 (Trunk): Trunk Type
Hardware Requirements
l
Loop-start trunk card (VB-435
l
Caller ID circuit card (VB-435 11)
l
MFR card (for Caller ID Auto DISA)
Page 2-14
DBS Manual- issued
DBS-70-700
Page 30
Considerations
l
Caller ID service must be ordered from the local telephone operating
company or the interexchange carrier.
Caller ID’ Auto
(CPC-A II Version 6.1 or higher and CPC-B Version 6.1 or higher)
tion
A DBS equipped for Caller ID (CID) can provide automatic DISA dial tone
based on Caller ID information. This allows up to 10 predetermined users to
access the DISA feature without requiring a trunk be
When a CID call is sent to the DBS, the CID number is checked against the
table. If the number is found, the caller will automatically be connected to
DISA dial tone.
in the DISA mode.
Related Programming
. FFl (System Programming): Automatic DISA
Hardware Requirements
l
Loop-start trunk card (VB-435 11.4)
l
Caller ID circuit card (VB-435 11)
l
MFR card (Caller ID Auto DISA)
Considerations
l
Caller ID feature must be enabled.
DBS-70-700
DBS Manual
Issued
Page 2-15
Page 31
Centrex/PBX Compatibility
(CPC-A Version 3.2 or higher. CPC-AII, and CPC-B Version 2.1 or higher)
Description
PBX lines.
The DBS supports up to 8 access codes for dialing centrex or a PBX. These
access codes allow the DBS SMDR output to exclude the number dialed to
reach a centrex or PBX line.
The DBS also supports transmission of a flash signal over the centrex or PBX
link.
Related Programming
l
l
FF2 (Trunks): Trunk Type
l
FF8 (Least Cost Routing): LCR Add Tables
Considerations
l
The LCR Add Table can be used to prefix digits for outgoing calls through
Direct Inward Dialing (DID)
(CPC-B Version 2.0 or higher)
Description
The Direct Inward Dialing (DID) feature allows an extension to have a
dedicated direct number. The dedicated number allows calls to be made
directly to the extension, without the caller going through the attendant.
Prior to CPC-B Version 3.1, only one DID number could be assigned to an
extension. Beginning with CPC-B Version 3.1, one DID number can be
assigned to several extensions, and one extension can have more than one
DID number; this is also true of CPC-AII.
If a DID number is assigned to more than one extension, incoming calls to the
DID number ring at all the assigned extensions simultaneously.
Page 2-16
DBS Manual
Issued
DBS-70-700
Page 32
Section 700
Operation
Related Programming
l
(System):
Chapter 2.
Multiple DID (CPC-B Version 3.1 or higher)
teatures
l
l
(Extension): Inbound DID Dial Number (CPC-B Version 2.0 to 2.16)
FF4 (Ring): DID, Delayed, Night , Delayed Night, Night 2, and Delayed
Night 2 Ring Assignments
Hardware Requirements
l
Either the T-l Card or DID trunk card is required. Each DID trunk card
provides 8 ports.
l
The DID trunk card requires an external 48V power supply. See
Installation (Section
Considerations
l
The DID Trunk card supports 4-digit, dial-pulse DID.
.
The
l
DID numbers must be between 0000 and 9999.
l
Beginning with CPC-B Version 3.1, a maximum of 500 DID/extension
settings is allowed.
card supports 4-digit, dial-pulse or DTMF DID.
300) for instructions.
DID Night Ringing Assignment
(CPC-B Version 5.0 or higher)
Description
For a description of this feature, see “DlWDNIS Flexible Ring Assignments”
on page 2- 18.
DBS-70-700
DBS Manual
Issued
Page 2-17
Page 33
DID Delayed Ringing
(CPC-B Version 5.0 or higher)
For a description of this feature, see
on page 2-18.
Flexible Ring Assignments
(CPC-B Version 5.0 or higher)
Description
ringing for specific
Related Programming
l
l
l
Flexible Ring
numbers.
Considerations
Page 2-l 8
l
l
Timing for DID/DMS delayed ringing is controlled by the Central Office
Delayed Ring Timer.
l
The system uses a DID Numbers Table for DID assignment.
DID
Numbers Table allows up to 500 DID assignments. Each assignment
consists of the DID number and an associated extension.
l
The system uses a separate DMS Numbers Table for DMS assignment.
The DMS Numbers Table allows up to 500 DMS assignments, with each
assignment consisting of the DNIS number and an associated extension.
l
When multiple extensions are assigned delayed ringing for the same DID/
DMS number, unanswered delay ringing forwards based on the extension
with the lowest port number.
For example, if port numbers
DBS Manual
and
Issued
both have delayed ringing for the
DBS-70-700
Page 34
same DNIS number and both ports do not answer a delayed ringing call, the
call follows the call forwarding settings of port 125.
OS Text
(CPC-B Version 5.0 or higher)
Description
Text Name Assignment allows the assignment of text names to
specific
Text name assignments are especially useikl when multiple DID or DNIS
lines terminate to the same extension or group. For example, a call center may
handle inquiries for three different companies. To easily identify which
customer is being called, individual DID or DNIS numbers can be assigned
for each customer, and then corresponding text names can be assigned to the
DID or
Up to 200 DID text names and 200 DNIS text names can be assigned.
Related Programming
(System): Inbound DID Dial Numbers
Name Assignment
numbers. The text name can include up to six characters.
trunks.
Considerations
Number Setting
A
If text is assigned to a
is required to assign text names to
number that rings at multiple extensions,
trunks.
all of the extensions will receive the text display.
The text display follows forwarded calls and transferred calls.
If text is not assigned to a DIDiDNIS line, the number will display.
DBS-70-700
DBS Manual
Issued
Page 2-19
Page 35
to a Voice Mailbox
(CPC-B Version 6.0 and higher)
Description
to a voice mailbox allows DWDNIS calls to be routed to a voice
mailbox that is not connected to a physical extension.
To implement this feature, the
trunks must be assigned to ring at
the voice mail system. Once voice mail answers, the DBS sends a
Answer Code required by the voice mail system plus the final DID/DNIS
digits to the voice mail system. The
Answer Code signals the
voice mail system to open with a greeting and the DID/DNIS digits specify
the appropriate mailbox.
Operation
To assign a
Answer Code:
1.
Pick up the receiver or press the ON/OFF key.
2. Press PROG.
3. Dial
4. Enter the
Answer code
uired ‘by the voice mail system (1 to
.
6 digits).
5. Press HOLD.
6.
Press the
key.
The
LED goes off.
To display a
Answer Code:
1.
Pick up the receiver or press the
key.
2. Press CONF.
3. Dial
4.
Press the ON/OFF key.
The ON/OFF LED goes off.
Page 2-20
DBS Manual
Issued
DBS-70-700
Page 36
Section 700
Operation
Chapter 2. System Features
To delete a
Answer Code:
1.
Pick up the receiver or press the ON/OFF key.
2. Press PROG.
3. Dial
4. Press HOLD.
5.
Press the ON/OFF key.
The ON/OFF LED goes off.
Related Programming
l
(System): Number of DID/DNIS Digits to Voice Mail
l
Flexible Ringing Assignments
Considerations
digit transmission. The
digits are only sent to ports
that are assigned as voice mail.
Answer code
Answer Code can be entered from an
attendant phone or a key phone that has entered the programming access
code.
The DID/DNIS digits can be sent to a specific
voice mail port or a. voice mail hunt group.
Second hunt group.
If the DID/DNIS call rings into a hunt group that in turn
transfers the call to a second hunt group, the DID/DNIS calls are not
transmitted to the second hunt group.
Third-par@ VM.
This feature can be used third-party voice mail systems. If
the feature is used with third-party voice mail systems, the voice mail can be
connected through analog extension ports or OPX ports.
ID.
When DID/DNIS calls are forwarded to voice the Call
Forward ID Code is transmitted to the voice mail. The DID/DNIS digits are
not.
data transmission.
The DID/DNIS digits are transmitted over the
API link using the existing API key code packet.
DBS-70-700
DBS Manual
Issued
Page 2-21
Page 37
Uperation
Direct Inward System Access (DISA)
(All Versions)
Description
Direct Inward System Access (DISA) gives off-site users dial-in access to the
DBS. Users access DISA by dialing a ‘I-digit number assigned to a DISA
trunk.
For security reasons, one incoming DISA code and two outgoing DISA codes
can be assigned. If an incoming code is assigned, it must be entered as soon as
the DISA trunk answers. An outgoing code must be entered before the user
dials an outgoing call.
Operation
To make a
call to an extension:
1.
Dial the DISA trunk number.
2.
Once you hear DISA dial tone from the DBS, enter the 4-digit DISA code
(if an incoming DISA code is assigned). If the incoming DISA code is not
programmed, you can proceed to the next step.
3.
Dial the extension number.’
To make a
call to an outside number:
Dial the DISA trunk number.
2.
Once you hear DISA dial tone from the DBS, enter the 4-digit DISA code
(if an incoming DISA code is assigned). If the incoming DISA code is not
programmed, you can proceed to the next step.
3.
Dial
plus the 4-digit Outgoing DISA Code.
Two outgoing DISA codes are assigned. Either may be used after the
4.
Dial the trunk group number you want to use (81-86 or 9).
5.
Dial the desired telephone number.
Related Programming
l
(System): Direct Inward System Access (DISA) ID Code
Page 2-22
DBS Manual
Issued
DBS-70-700
Page 38
Section 700
Operation
Chapter 2. System Features
l
(System): DISA Outbound Call ID Code 1
l
(System): DISA Outbound Call ID Code 2
l
FF2 (Trunk): DISA Auto Answer
l
FF2 (Trunk): DISA Start
l
FF2 (Trunk):
End Time
To program an incoming code from an attendant phone:
In addition to the DISA ID Setting in
the following procedure can be
used to program an incoming code.
1.
Press the ON/OFF key.
l
The phone issues intercom dial tone.
l
The ON/OFF LED lights.
2.
Press the CONF key.
3. Dial
4.
Enter the DISA code.
5. Press the HOLD key.
6.
Press the ON/OFF key.
The ON/OFF LED goes off.
Hard ware Requirements
l
An MFR card is required for DISA. The
card is required to detect
DTMF tones entered via the DISA connection.
Considerations
DISA can be used to access extensions as well as outside numbers.
Once an incoming DISA code is entered, you cannot blank it out without
entering the programming mode.
l
Busy override cannot be used for a DISA line.
.
With CPC-A and CPC-I3 Versions 2.0 to 2.1, DISA calls cannot access
hunt groups.
DBS-70-700
DBS Manual
Issued
Page 2-23
Page 39
Chapter 2. System Features
Section 700
Operation
Direct Trunk Access
(All Versions)
Description
Extensions can access a specific trunk for outgoing calls. Extensions can also
use Direct Trunk Access to test trunks or to access data trunks.
Operation
1.
Press the ON/OFF key:
l The phone issues intercom dial tone.
l The ON/OFF LED lights.
2.
Dial “88,” then enter the desired line number (01-64).
l The phone issues outside dial tone.
l “CO TALK #XX” (where “XX” is the line number) appears on the
display.
3. Dial the telephone number.
The number appears on the display.
4.
Complete the call and replace the handset.
Distinctive Ringing
and CPC-B Version 3.1 or higher)
Description
Distinctive trunk call ringing patterns can be set up for each extension using
the Distinctive
Ringing
feature. Distinctive Ringing allows users to determine
which extension is ringing
when
several telephones are in the same area. If no
distinctive ringing pattern is set, the extension rings based on the incoming
ring pattern assigned to the trunk.
Related Programming
l FF3 (Extension): Extension Ring Pattern
Page 2-24
DBS Manual
Issued
DBS-70-700
Page 40
Section 700
Operation
Chapter 2. System Features
Hardware Requirements
l
SCC-B Version 1.2 or higher is required for this feature.
Considerations
l
One of ten ringing patterns can be selected.
l
The ringing patterns are different for key phones and
phones.
Door Box (Using Extension Adaptor)
(CPC-B Version 7.0 and higher and CPC-A II Version 7.0 and higher)
Description
Door boxes (also called door phones) and door openers work together. The
door box is an intercom that allows visitors to announce their presence from
the
telephone. Door openers are not sold by Panasonic; they can be purchased
separately from an electronics dealer.
door. The door opener enables a user to unlock the door using a
Operation
There are two types of door phone adaptors available for the DBS. The first
type (VB-43701) 1
Door Box- (Using Trunk Adaptof)
uti izes
a trunk connection to connect to the door box. See
for more information. The second type
(VB-437 11) utilizes a digital port extension to connect to the door box and
door opener and is described below.
To Open a Door When Talking to the Door Box:
1.
Answer the Door Box.
2.
While still connected to the call, dial:
NNNN
(where NNNN is the Door Opener Access Code, if required
9999 by default)
3.
The door will unlock. Listen for the person to enter the building before
hanging up.
To Open the Door When Not Talking to the Door Box:
1.
DBS-70-700
Press the ON/OFF key (or pick up the handset).
DBS Manual
Issued
Page 2-25
Page 41
Chapter 2. System Features
Section 700
Operation
2.
While still connected to the call, dial:
(where XXX is the Door Box extension number and
9999 by default)
3.
The door will unlock. Listen for the person to enter the building before
hanging up.
Related programming
Hardware
l
FF4 (Ringing and Hunt Groups): Ringing Assignments (all)
l
(System Programming): Door Phone Assignments (all)
l
(System Programming): Door Opener ID Requirement
Requirements
l
The Door Box feature requires a Door Box Adaptor
Door
Box (Door Phone)
and door opener. The door opener can be
purchased from an electronics dealer.
l
One Door Box can be connected to a Door Box Adaptor.
l
Each Door Box Adaptor uses one digital extension port.
l
Up to 4 Door Boxes may be connected.
Considerations
l
The Door Box extension cannot take part in conference calls or be
overridden.
l
Door Box calls cannot be call forwarded or be hunting or coverage group
members.
l
The Door Opener can be set to open for 2 to 12 seconds.
Page 2-26
DBS Manual
Issued
DBS-70-700
Page 42
Section 700
Operation
Chapter 2. System Features
Door Box (Using Trunk Adaptor)
(All Versions)
Description
Door Boxes (also called door phones) and door openers work together. The
door box is an intercom that allows visitors to announce their presence from
the office door. The door opener enables a user to unlock the door using a
telephone. Door openers are not sold by Panasonic: they can be purchased
separately from an electronics dealer.
There are two types of door box adaptors available for the DBS. The first type
(VB-43701) utilizes a trunk connection to connect to the door box and is
described below. The second type (VB-437 1
utilizes a
port extension
to connect to the door phone and door opener. See “Door Box (Using
Extension Adaptor)” on page 2-25 for more information.
Operation
1.
Answer the door box. (Door Box calls ring in on a dedicated FF key.)
2.
Press “3” while connected to the door box extension.
The door opens automatically.
Related Programming
l
FF4 (Ringing and Hunt Groups): Ringing Assignments (all)
l
FF2 (Trunk Programming):
Dialing for Trunks
Hardware Requirements
l
The Door Box requires a Door Box Adaptor
Door Box
and door opener. The door opener can be purchased from an
electronics dealer.
l
Up to two Door boxes can be connected to a Door Box Adaptor and utilize
the same trunk.
l
The Door Box extension cannot take part in conference calls.
l
The Door Opener can. be set to open for 15 seconds, 30 seconds, or one
minute.
DBS Manual
3-37
Page 43
2. Svstem Features
Section 700
l While the Door Opener is functioning, a call from another Door Box on the
same door box adaptor cannot be answered.
Considerations
l The trunk connected to the Door Box Adaptor must be set to dial pulse.
Sensor
(All Versions)
Description
The sensor is a device that detects when a circuit is opened or closed. Sensors
can be used to detect events such
as the opening of windows or doors. When
the sensor is tripped, a tone sounds at a designated extension. Sensors are not
sold by Panasonic; they can be purchased separately from an electronics
dealer.
Hard ware Requirements
The sensor is attached to the Door Box Adaptor (VB-43701).
Trunk lines connected to the Door Box Adaptor signal the designated
extension when the sensor is tripped.
Related Programming
l FF2 (Trunks):
Dialing for Trunks
l FF4 (Ring Assignments): CO Day Ring Assignments
l FF4 (Ring Assignments): CO Night Ring Assignments
Considerations
l The trunk connected to the sensor must be a dial-pulse trunk.
Page 44
Section 700
Operation
Chapter 2. System Features
Stations
(All Versions)
Description
The DBS allows both dial pulse and DTMF extension types.
Related Programming
l FF2 (Trunk):
Dialing for Trunks
Considerations
l
DP to DTMF Signal Conversion allows DTMF extensions to use either
dial pulse or DTMF trunks.
DP to DTMF Signal Conversion
(All Versions)
Description
This feature allows an extension user to switch from DP to DTMF signaling
when using a DP trunk.
For instance, if a user dials into a voice mail system using a DP trunk, the user
can switch to DTMF signaling to communicate with the voice mail system.
DTMF tones can be sent either during the call or while the call is being
dialed.
Operation
To switch from dial pulse to DTMF dialing, press
or
Related Programming
l
FF2 (Trunk): DTMF/Puise Dialing for ‘Trunks
Considerations
l
DTMF dialing remains in effect for the duration of the call. Pulse dialing is
restored when the handset is replaced.
Page 45
Chapter
System Features
Section 700
Operation
Once DTMF dialing is invoked, the user cannot switch back to pulse
dialing without disconnecting the call.
l Changing from dial pulse to DTMF is possible even if the
or
key is
programmed for speed dialing.
Hunting Priority for
and CPC-B Version 5.0 or higher)
Description
This feature allows hunting priority to be assigned to calls that overflow from
the hunt group to the VAU. If the caller hears the VAU message and then
decides to dial back into the hunt group, he or she is placed before other calls
that have just entered the hunt group queue. For an illustration of the flow of
calls, see Figure 2-l on page 2-3 1.
To further improve VAU operation, DID,
and transferred calls are now
routed to the first VAU message.
previous releases, these calls were routed
to the second VAU message.)
In addition, a digital port can now
as a VAU through system
programming. In previous releases,
were assigned as standard digital
ports. Using the standard digital port assignment required the installer to
make the following program changes:
l The CO
Signal option had to be set to “on”
l The Call Waiting Notification
option had to be set to “off’
(FF3
l Auto Pickup had to be set to “on” (FF3
l All FF keys for the extension port had to be cleared.
The VAU assignment now eliminates the need to make these program
changes. Once a port is assigned as a VAU, the system treats that port as if
these changes have been made.
Note: Though the VAU assignment treats the VAU port as if the program
settings have been made, it does not actually change the settings. If the port is
later assigned as a standard digital port, the original program settings will still
be in effect.
Page 46
Section 700
Operation
Chapter 2. System Features
2-1.
Direct
Direct
Trunk CallTrunk Call
to the Hunt Groupto the Hunt Group
Pilot NumberPilot Number
HuntHunt
GroupGroup
QueueQueue
orioritv
00
00
00
00
Calls that transferCalls that transfer
back into the hunt groupback into the hunt group
are placed at the topare placed at the top
of the queue.of the queue.
00
Hunt GroupHunt Group
Related Programming
l
FF3 (Extension): VAU Port Assignment
l FF3 (Extension): VAU Hunting Priority
Considerations
l
The following call types are routed to the first VAU message:
Trunk calls (including DID and DNIS calls)
Transferred trunk calls
Intercom calls
Transferred intercom calls.
VAUVAU
..
All recalls are routed to the second VAU message.
Page 47
Chapter 2. System Features
Independent Timers
and CPC-B, Version 3.1 or higher)
tion
Beginning with CPC-B Version 3.1, the DBS provides separate timers for
Call Forwarding-No Answer, CO Delayed Ring, Extension Delayed Ring,
and Hunt Group--No Answer.
The Call Forwarding-No Answer timer determines how long a call will ring
an extension before forwarding.
The CO Delayed Ring and Extension Delayed Ring timers determine how
long a call will ring an extension before ringing other extensions assigned to
delayed ringing.
The Hunt Group-No Answer timer determines how long a call will ring an
idle member of a hunt group before hunting to the next idle group member.
Section 700
Operation
Related Programming
l
l
l
l
(System): Call Forward--No Answer Timer
(System): Central Office Delayed Ring Timer
(System): Extension Delayed Ring Timer
(System): Hunt Group.No Answer Timer
Internal Hold
Version 7.0 and higher and CPC-B Version 7.0 and higher)
Description
If a music-on-hold sound source is unavailable, a periodic hold tone
generated in the DBS can be provided to caller.
Related Programming
l
(System): Internal Hold Tone
Page 48
Section 700
Operation
Chapter 2. System Features
Least Cost Routing (LCR)
(All Versions)
Description
Least cost routing (LCR) automatically selects the least expensive route
available for toll calls.
LCR is accessed by dialing “9” before placing a call.
Related Programming
Primary Program Areas:
l
(System): Least Cost Routing (LCR) Access
l
FF3 (Extension): Forced Least Cost Routing
l FF8 (LCR): Time Priority Tables
l FF8
LCR Trunk Group Tables
l
FF8 (LCR): Least Cost Routing Area Codes
l
FF8 (LCR): Special LCR Area Codes
l
FF8 (LCR): Least Cost Routing (LCR) Office Codes
l
FF8 (LCR): Special LCR Office Codes Tables
Other Program Areas:
l FF8
LCR Add Tables
l FF8 (LCR): LCR Delete Tables
Considerations
l If LCR is enabled, ML and
keys can be assigned for trunk group 89.
However, the FF keys will not light.
l
If the LCR feature is deactivated, Pooled Trunk Access is selected
automatically.
l Your system can be programmed to use the LCR feature for all outgoing
calls.
Page 49
2. Svstem Features
Music-on-Hold
(All Versions)
The DBS can provide Music-on-Hold to parties on hold on a CO line. The
Music-on-Hold feature can also be used to play announcements or
advertisements if desired.
The system can provide Music-on-Hold using the background music source
or a separate music source. See “Background Music” on page 2-l 1 for more
information.
Section 700
Beginning with
hold sound source is available, an internally generated periodic hold tone can
be supplied to calls on hold.
information,
Hardware Requirements
l The music source must be purchased separately.
DBS.
l If a single music source is used for both Music-on-Hold and background
music, the music source connects to the
music source is used for background music, it is connected directly to the
SCC
card.
See Installation (Section 300)
option
l The input impedance for the music source is
l The maximum input level is 10
Version 7.0 and CPC-B Version 7.0, if no
Hold Tone” on page 2-32 for more
is not provided with the
on the DBS.
for instructions. Make sure the
correctly set.
ohms.
a separate
Important: A license may be required from the American Society of
.
Composers, Authors, and Publishers (ASCAP) or similar organizations to
transmit radio or recorded music through the Music-On-Hold feature.
Panasonic Communications
affiliates assume no liability should users of Panasonic equipment fail to
obtain such a license.
Systems Company, its distributors, and
Page 50
Section 700
Operation
Chapter 2. System Features
Night
Service
prior to Version 7.0 and CPC-B Prior to Version 7.0)
Description
The Attendant can switch the system between Day and Night Modes for
answering outside calls. It is also possible to program the system to
automatically switch between night and day modes.
or CPC-B
Version 4.0 or higher is required for automatic day mode settings.)
While in Night Mode (generally used at night or any time when your office is
closed), incoming calls can ring at selected extensions (a night watchman’s
extension, for example), an extension connected to an answering machine. or
to a Universal Night Answer point. Universal Night Answer
is used to
allow calls to be picked up from any extension.
See page 2-64 for information on setting a UNA point.
See “Auto Day Mode” (page 2-6) for information on a CPC-B Version 4.0
enhancement (also available in CPC-AII) that allows automatic switching
between day and night modes.
Operation
To switch to Night Mode:
1.
Press the ON/OFF key.
l The phone issues intercom dial tone.
l The ON/OFF LED lights.
2.
3.
Press the ON/OFF key.
l The ON/OFF LED goes off.
l “NIGHT MODE” appears on the display.
To switch to Day Mode:
1.
Press the ON/OFF key.
l The phone issues intercom dial tone.
Page 51
Chapter 2. System Features
l The ON/OFF LED lights.
2. Dial
3. Press the ON/OFF key.
l The ON/OFF LED goes off.
l “DAY MODE” appears on the display.
Related Programming
Section 700
Operation
l
l FF4 (Ringing and
l FF4 (Ringing and Hunt Groups): CO Night Ring Assignment
(System): Ring Patterns for UNA Terminals (M, C,
Hardware Requirements
l Calls during Night Mode are often directed to external paging speakers or
to an external ringing device, such as a night bell. External paging and
ringing devices are not provided with the DBS; they must be purchased
separately.
Considerations
l If
switch between Day and Night Modes simply by pressing the key. The FF
key lights red when the system is in night mode.
l If there are two Attendant Phones and both DSS consoles have a NIGHT
key (programmed on a FF key), both NIGHT indicators will light red
when Night Mode is
is assigned to an FF key on an attendant phone, the attendant can
B)
Groups): CO Day Ring Assignment
activated.
l If the system is programmed to switch between night and day modes
automatically, you cannot switch between modes by using
Page 52
Section 700
Operation
Night Service
Chapter 2. System Features
(CPC-AII Version 7.0 and higher and CPC-B Version 7.0 and higher)
Description
The Attendant can switch the system between Day and two Night Modes for
answering outside calls. It is also possible to program the system to
automatically switch between night and day modes.
While in a Night Mode (generally used at night or any time when your
is closed), incoming calls can ring at selected extensions (a night watchman’s
extension, for example), an extension connected to an answering machine, or
to a Universal Night Answer point. Universal Night Answer (UNA) is used to
allow calls to be picked up from any extension.
See page 2-64 for information on setting a UNA point.
See “Auto Day Mode”-(page 2-8) for information that allows automatic
switching between day and night modes.
Operation
To switch to a Night Mode:
1.
Press the
ON/OFF
key.
l The phone issues intercom dial tone.
l
The
ON/OFF
LED lights.
2.
for Night1 mode or
for Night 2 mode. (Note:
can be used to toggle between Day, Night1 and Night2 modes.)
3.
Press the ON/OFF
key.
l
The
ON/OFF
LED goes off.
l “NIGHT MODE” or “NIGHT2 MODE” appears on the display.
To switch to Day Mode:
1.
Press the
ON/OFF
key.
l The phone issues intercom dial tone.
Page 53
Chapter
System Features
Section 700
Operation
l
The
ON/OFF
LED lights.
2.
Dial
(Note:
can be used to toggle between modes.)
3.
Press the
ON/OFF
key.
l
The
ON/OFF
LED goes off.
l “DAY MODE” appears on the display.
Related Programming
l
(System): Ring Patterns for UNA Terminals (M,
B)
l FF4 (Ringing and Hunt Groups): CO Day Ring Assignments
l FF4 (Ringing and Hunt Groups): CO Night Ring Assignments
l FF4 (Ringing and Hunt Groups): CO Night2 Ring Assignments
Hardware Requirements
Considerations
.
Calls during a Night Mode are often indicated by external paging speakers
or an external ringing device, such as a night bell. External paging and
ringing devices are not provided with the DBS; they must be purchased
separately.
Day, Night and Night 2 modes can be assigned to FF keys on an attendant
phone. The attendant can switch between Day, Night and Night 2 modes
simply by pressing the appropriate key. The
key lights red when the
system is in the assigned mode. Alternatively a
toggle mode key can be assigned. Pressing the key toggles between modes.
When in Day mode, the FF key LED is not lit. When in NIGHT1 mode, the
LED lights red. When in NIGHT2 mode, the LED lights green.
If the same mode key is assigned on different attendant positions, each key
indicates the current mode. For instance, if a NIGHT1 key is assigned for
two attendants, both light when in
NIGHT1
mode.
If the system is programmed to switch between night and day modes
automatically, you
can manually switch
between modes by using the
(This is different than earlier versions of
software.)
Page 54
Section 700
Operation
Off-Premises Extension
Chapter 2. System Features
(All Versions)
Description
that are located in remote locations can be connected to the DBS
through the Off-Premises Extension (OPX) Adaptor.
Off-premise phones can be connected through a direct line to the DBS or
through the central office, depending on how far they are from the main
cabinet. For specifications, see
Installation (Section 300).
Operation
Feature operation for OPX extensions is the same as for local
connected
to the DBS.
Related Programming
l
FF3 (Extension): Terminal Type
Hardware Requirements
l
One OPX Adaptor (VB-43702) is required for each OPX extension.
l
When OPX extensions are connected through the central office, an
external ringer supply may be required.
required, the ringing supply is
connected to the OPX Adaptor.
Considerations
l
Up to 8 OPX extensions can be connected to a system.
l
The DBS side of the OPX Adaptor is connected to a
digital
estension port.
.
Paging
(All Versions)
Description
Internal paging is accomplished through the speakers of your system’s key
phones. The Paging feature allows you to contact someone temporarily away
DBS-70-700
DBS Manual
issued
Page 2-39
Page 55
Chapter 2. System Features
from an extension, give instructions to an entire group, or Communicate
several people at once. If an external paging system is connected to your
system, pages can also be sent through its speakers.
Beginning with CPC-B Version 3.1, the Paging feature can also be
programmed to time out after sixty seconds. When a page call times out, a
busy tone is sent to the extension that initiated the page.
Operation
To use the Paging feature:
1.
Pick up the handset.
2.
Press “#,” then enter the number of the desired Paging Group (00-07).
The
3. Make your announcement.
EXT
LED lights.
Section 700
4.
Replace the handset,
Related Programming
(System): Page Duration (CPC AII and CPC-B Version 3.1 or higher)
l
l
(System): External Page Interface Control for Paging Groups
FF3 (Extension): Extension Page Group
Hardware Requirements
l
External relays and an amplifier are required for external paging.
Considerations
l
If an external paging system has been connected to Paging Groups
pages can be made through the external speakers. Voice Paging can also be
heard over the extensions in groups 00-07.
l
An extension can belong to more than one paging group.
l
A maximum of eight Paging Groups can be assigned to a system.
l
Only one page may be performed at a time with one exception. Pages to
group 00 always take priority. If you page group 00 while another
extension is paging group
pager receives busy and “Page Overridden” displays on the telephone.
Page 2-40
DBS Manual
the other page terminates. The other
issued
DBS-70-700
Page 56
Section 700
Operation
l
Paging cannot be heard at busy extensions or at extensions for which the
Do Not Disturb, Call Forwarding, or Absence Message feature is activated.
l
You can answer Paging from an idle extension by dialing the Meet-Me
Answer code (“77”) during a page or if in a call, placing the call on hold
and dialing “77.”
Chapter 2. System Features
Power
Transfer
(All Versions)
Description
This feature provides telephone service to a limited number of
power failure. The
In the event of a power failure, the power failure extensions have dial tone
directly from the CO; system features and restrictions do not apply.
Hardware Requirements
l
Power Failure Unit (VA-43703)
l
An SLT that will be connected to the PFU.
Considerations
during a
are connected to the CO via a Power Failure Unit
l
l
l
With maximum traffic, the backup batteries last up to 40 minutes for the
DBS-70-700 DBS Manual
Up to four
can be connected to one Power Failure Unit.
If a call is in progress through the PFU when the power is restored, the call
will be disconnected.
For added protection against power outages, backup batteries can be
installed in the DBS. Backup batteries provide full telephone service and
system features to all DBS extensions for a limited amount of time.
DBS 40 and 72, and up to 30 minutes for the DBS 96.
Issued
Page 2-41
Page 57
Chapter 2. System Features
Section 700
Operation
Remote Maintenance
(All Versions)
tion
The DBS can be programmed from a remote terminal or from a remote PC.
Remote programming can be accomplished using the Remote Programming
Mode or by using Panasonic’s PCAS (Personal Computer Administration
System) or DBS Manager software.
Remote Programming Mode
(All Versions)
Description
Remote Programming Mode uses a “dumb” terminal or a PC to access the
DBS. This method of remote maintenance is less sophisticated and more
difficult than using PCAS or DBS Manager.
You can enter the Remote Programming Mode through any of these three
methods:
l
By using a local PC and communications package to connect directly to
the DBS serial port
.
l
By dialing into the system through a direct DISA trunk
l
By dialing into the system.through a regular CO trunk, then requesting the
operator to enter the Remote Programming ID Code.
Operation
Terminal Programming Through a Direct Connection
When programming from a terminal connected to the RS-232C (SMDR) port,
perform the following steps:
1. Make certain the cables are configured and connected as outlined in
Section 300.
2. Make certain the DBS is in the SMDR mode by entering the following
code from the attendant port:
ON/OFF
3. Enter your terminal communications program and make sure your PC’s
data communications settings match those of the DBS.
Page 2-42
DBS Manual
Issued
DBS-70-700
Page 58
Section 700
Operation
Chapter 2. System Features
4. From your terminal communications program, type the following
command:
(where xxxx = the site’s password)
5. After the DBS responds, type P and then press Enter.
Follow the directions on the screen to access the desired program. (See
“Terminal Programming Commands.“)
Terminal Programming Through
Note: The DBS must be equipped with an MFR card and a
card to
terminal programming using this method.
When programming through a DISA trunk, perform the following steps:
Dial into the DBS through a
trunk.
2. Once you are connected, type
from your terminal communications
program.
3. After the DBS responds with
type P and then press Enter.
Follow the directions on the screen to access the desired program. (See
“Terminal Programming Commands.“)
Terminal Programming Through a CO Trunk and Operator Transfer
Note: The DBS must be equipped with an MFR card and a RAI card to allow
terminal programming using this method.
When programming through a normal trunk, perform the
steps:
I. Dial into the DB S through a normal trunk.
2. Ask the operator to place you on hold and dial
to transfer you into
remote programming.
3. After the DBS responds with
type P and then press Enter.
Follow the directions on the screen to access the desired program. (See
“Terminal Programming Commands.“)
DBS
Page 2-43
Page 59
Chapter 2. System Features
Terminal Programming Commands
Use the following commands to navigate terminal programming:
Section 700
Operation
Command
-B
-F
-t
-R Return IO provide mode
Description
Access System parameters
Access Trunk parameters
Access Extension parameters
Access Ring assignments
Access FF-key assignments
Access Name assignments
Access Toll Restriction data
Access Least Cost Routing data
Access Copy mode
Access Speed Dial data
Back to previous address
Back to previous port
Forward to next address
Forward to next port
Quit
Remote Programming Using PCAS or DBS Manager
(CPC-A 3.1 and higher, CPC-A II, and CPC-B 1
Description
PCAS provides a menu-driven interface for remote maintenance. For
complete details about using PCAS, see the
Very similar to PCAS but more enhanced is the Windows-based program
DBS Manager. For complete details of using DBS Manager, see the DBS
The primary function of these programs is to allow you to set up and maintain
DBS settings using a PC. Their communications capabilities allow you to
maintain the DBS settings while you are on-site with the DBS, or while you
are off-site at a remote location.
These programs enable you to perform tasks such as:
l Setting up communications information
Guide.
and higher)
PCAS
Guide.
Page 60
Section 700
Operation
l
l Maintaining DBS parameters
l Backing up and restoring customer databases.
Connecting
your PC with a customer’s DBS
Station Class of Service
and CPC-B Version 3.1 or higher)
Description
Station Class of Service provides a way to restrict access to certain extension
features. Station Class of Service 0 provides access to all features. By default,
all extensions are assigned to this class of service. Classes of Service l-8 can
be modified to allow and restrict access to specific features. The following
table shows the features that can be enabled/disabled for station classes of
service.
Chapter 2. System Features
Table 2-l. Station Classes of Service
Class of Service Features
Number
1
2
3
4 Absence Message Set/Reset (7 1)
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Feature
Dial Tone On/Off
Head/Handset Exchange
BGM On/Off
Call Forward Set/Reset (72)
Do Not Disturb (73)
Station Lockout (74)
Park Hold (75)
Park Pick Up (76)
Meet Me Answer (77)
UNA Pickup (78)
Direct Pickup (79)
Group Pickup (70)
Tone/Voice Mode ( 1)
Message Waiting Set (2)
Busy Override (4)
Call Waiting (3)
Voice Announce (5)
Central Office Call Queuing (2)
1)
Page 61
Chapter
2.
System Features
Section 700
Operation
20
21
SLT Transfer (8)
Call Forwarding--Outside (720, 721, 722. 724) (CPC
higher)
Call Forwarding--External (723)
Note: Call forwarding -- External (723) only allows external call forwarding for
calls.
Related Programming
l
l
(System): Extension Class Of Service Setting
FF3 (Extension): Extension Class of Service Assignment
Considerations
l
Some features that are in use at the time they are disabled from the Class of
Service cannot be cancelled. For instance, if background music is turned
on at a phone at the time background music is disabled from the class of
service, the background music at the phone cannot be turned off. Make
certain that features are not
(If a feature is
class of service and turn off the feature.)
CPC-A and
left active, simply reenable the feature in the
and CPC-B Version 7.0 or
Versions prior to 7.0)
use when removed from a class of service.
Station Hunting
(All Versions)
Station hunting allows calls to be automatically transferred among a
preselected group, of phones.
When a call terminates to a busy extension in a hunt group, the call
automatically transfers to another extension in the group. If the second
extension is busy, the call automatically transfers to another member of the
group.
Several methods of station hunting are available. The CPC version
determines which methods are available.
Page 2-46
DBS Manual
Issued
DBS-70-700
Page 62
Section 700
Operation
Terminal and Circular Hunting
(CPC-A: CPC-B Versions Prior to 2.0)
Description
CPC-A and CPC-B Versions prior to 2.0 provide terminal and circular hunt
groups.
Terminal Hunt Groups
With terminal hunt groups, a call must ring at the first extension in the group
in order for hunting to be invoked.
if the first extension of the hunt group is busy, the call automatically transfers
to the next extension in the group.
to hunt through the group. The order in which the call hunts is determined by
how the group is programmed. Up to eight extensions can be placed in the
group, and calls will always hunt from member 1, to member 2, to member 3,
and so on.
Chapter 2. System Features
that extension is busy, the
continues
If desired, another hunt group can be designated to receive calls should ail the
members of the original group be busy or not answer.
A pilot number must be designated as the first extension in a terminal hunt
group. A pilot number is a fictitious extension number that, when dialed,
starts the hunting process through the group. In CPC-A and CPC-B Versions
prior to 2.0, a pilot number can be provided by adding a resistor to an analog
port. See “Hardware Requirements” for details.
Circular Hunt Groups
With circular hunting, hunting is initiated by calling any extension in the
group. If the called extension is busy, the call will hunt through the next
members of the group until the end of the hunt group is reached. If the call
reaches the end of the group without reaching an idle extension, it will
transfer back to the first member of the group until one full circle is
completed.
If desired, another hunt group can be designated to receive calls should all the
members of the original group be busy.
Related Programming
l
l
FF4 (Ringing and Hunt Groups): Hunt Group Member Table
FF4 (Ringing and Hunt Group): Call Next Hunt Group
rage
Page 63
Chapter 2, System Features
l FF4 (Ringing and Hunt Groups): Terminal/Circular Hunt Groups
l FF4 (Ringing and Hunt Groups): Ringing Assignments (all)
Hardware Requirements
l A pilot number can be provided by installing a 2 watt 450 Ohm resistor on
the analog port that will be dialed to initiate station hunting. The resistor is
placed across the tip and ring of the designated analog port.
The resistor will “busy” the port. When the busy pilot number is called, the
call will hunt through the other extensions in the group..
Considerations
Eight Station Hunt Groups can be programmed; a single Hunt Group can
contain up to eight extensions, including the pilot extension.
If all extensions in a group are busy and an alternate group has not been
designated, CO calls will queue, and intercom calls will receive busy tone.
Section 700
Operation
If the first extension within a hunt group activates an absence message, call
forwarding, or DND, the hunt feature will not work.
If an extension other than the first extension activates an absence message,
call forwarding, or DND, the hunt feature will skip that extension, and
proceed to the next extension within the group.
The amount of time a call rings at a hunt group member before transferring
to another hunt group member is determined by the Call Forward--No
Answer Timer.
An SLT hunt group member that places a call on hold and then replaces the
handset will not receive additional hunt group calls until the held
is
released.
An extension that is a member of a hunt group cannot be a member of
another hunt group or a member of call coverage group.
The
signaling option should be removed from members in a hunt
group.
Page 64
Section 700
Operation
Chapter 2. System Features
Terminal, Distributed and Longest Idle Hunting
and CPC-B Version 2.0 or higher)
Beginning with CPC-B Version 2.0, three types of hunt groups are available:
Terminal, Distributed, and Longest Idle.
Version 2.0 and higher also provide a software-defined pilot extension
number. The software-defined pilot number eliminates the need for the 2 W
450 Ohm resistor required for a pilot number in CPC-A and CPC-B Versions
prior to 2.0.
and CPC-B Versions 2.0 or higher also allow calls from busy hunt‘
groups to overflow to a transfer extension. The transfer extension can be the
pilot of another hunt group, the pilot (0) of the attendant group, or a single
extension number.
Terminal Hunt Groups
When the Terminal method is selected, a call to the pilot number will
repeatedly search hunt group members until the Transfer Timer expires. If
none of the members is free when the timer expires, the call is transferred to
the transfer extension.
addition,
and CPC-B
Distributed Hunt Groups .
When the Distributed method is selected, calls are distributed through the
pilot number based on which extension in the group received a call in the last
search. The incoming call begins its search at the next available extension in
the group and then repeatedly searches the group, in sequence, until the
Transfer Timer expires.
the call is transferred to the transfer extension.
Longest Idle Hunt Groups
With Longest Idle hunting, a call to the pilot number rings the extension in
the group that has been available the longest.
As with the other two methods, the search then continues through the Hunt
Group until the Transfer Timer expires.
available before the timer expires, the call is transferred to the transfer
extension.
An extension is not considered idle if it rings.
Related Programming
none of the members is free when the timer expires,
a member does not become
l
l
FF4 (Ringing and Hunt Groups): Hunt Group Search Method
FF4 (Ringing and Hunt Groups): Pilot Extension Number
Page 65
Chapter 2. System Features
Section 700
Operation
l
FF4 (Ringing and Hunt Groups): Hunt
Transfer Timer
l
FF4 (Ringing and Hunt Groups): Hunt Group Extension Number
l
FF4 (Ringing and Hunt Groups): Transfer Extension Number
l
FF4 (Ringing and Hunt Groups): CO Delayed Day Ring Assignments for
Hunt Group Pilot Numbers
l
FF4 (Ringing and Hunt Groups): CO Delayed Night Ring Assignments for
Hunt Group Pilot Numbers
l
FF4 (Ringing and Hunt Groups): Central Office Day Ring Assignment for
Hunt Group Pilot Numbers
l
FF4 (Ringing and Hunt Groups): Central Office Night Ring Assignment
for Hunt Group Pilot Numbers
l
FF4 (Ringing and Hunt Groups): Ringing Assignments (all)
l
(System): Hunt Group No Answer Timer
and CPC-B
Version 3.1 or higher)
Considerations
l
Eight Station Hunt Groups can be programmed. A single Hunt Group can
contain up to sixteen extensions (CPC-AII and CPC-B Version 6.0 or
higher) or eight extensions (CPC-B Version 2.0 to 5.04) plus a pilot
extension number.
l
The transfer destination of any Hunt Group can be set to the pilot number
of the next group, the pilot number (0) of the Attendant Group, the pilot
number of the same group, or a real extension. The transfer destination
cannot be voice mail.
l
A Transfer Timer adjusts the transfer time between hunt groups. The
transfer time can be set from 0 to 32 seconds. If the timer is set to 0
seconds, CO calls will be queued at the hunt group until a member is
available. Intercom calls will also queue.
l
Central office trunks can be set to terminate to different hunt group pilot
numbers during day and night mode operation.
l
With CPC-AII and beginning with CPC-B 3.1, the Hunt Group No Answer
Timer determines how long a hunt group member rings before the call is
transferred to the next hunt group member. In previous releases, this time
was determined by the Call Forwarding--No Answer Timer.
l
With CPC-AI1 and beginning with CPC-B Version 4.0, a call arriving at
the the pilot number of a hunt group will hunt to a member that has call
Page 66
Section 700
Operation Chapter 2. System Features
forwarding set, unless call forwarding is set to an outside number. In
previous versions, hunting would skip an extension with call forwarding
set. The following call types will hunt to a member that has call forwarding
set:
Intercom calls
Transferred intercom
Is
Incoming CO calls (including DID calls)
Transferred CO calls
DISA calls
Station Message Detail Recording
(SMDR)
Versions)
Description
Station Message
(SMDR) provides detailed call records of
outgoing calls. SMDR records can be output to a printer or an external
accounting system.
Figure 2-2 shows the SMDR format for
and CPC-B Version 3.1 or
higher. Figure 2-3 shows the SMDR format for CPC-A and CPC-B Versions
prior to 3.1.
Page 2-51
Page 67
Chapter 2. System Features
Section 700
Operation
Figure 2-2.
0
01234567890123456789012345678901234567~901234567~9012345679901234567
2
1
HH:NM:SS
type
start time
duration
1
3
(See Note
for CPC-AII and CPC-B Version 3.1 or higher
2
4
3
5
NNN DDDDDDDDDDDDDDDDDDDDDDDDDDDD AAAAAAAAAA
4
6 7
5 6
10-69,
CO number=DISA
digits or Caller ID
(See Note
code
account code or walking
COS code
Number
7
O-9 or symbols
9
NN
Notes :
1. Transferred calls include direct and group call pickups and conference calls.
If a station call is transferred to an.outside number, an SMDR record is
also created for the station that is transferred.
2. The
not appear as dialed digits.
with long distance calls that do not provide Caller ID information.
symbol appears as a greater-than sign
l
appears as a less-than sign
"Private" appears with calls that have restricted Caller ID display and
Centrex and PBX codes, as well as LCR access codes, do
If the Caller ID Feature is installed and enabled,
on the SMDR printout; the # symbol
of Area"
Page 68
Section 700
Operation
Figure 2-3. SMDR Format for CPC-A and CPC-B Versions Prior to 3.1
Chapter 2. System Features
0
1
2
3
4
5
6
7
0~234567890123456789012345678901234567890123456789012345678901234567890
1
DD
2
3 4 5
C NN
DDDDD-DDD-DDD-DDDD
6
7
number
digits
start time
O-9 or symbols
l
(See the Note following item 8.)
number or DISA number
duration
(O-9)
10-73,
numbers
code
O-9 or symbols l or
condition
incoming
outgoing
longer than 10 hours
Note: The
greater-than sign
printout;
less-than sign
l
symbol appears as a
on the SMDR
the # symbol appears as a
Related Programming
l
(System): Parity Check
l
(System): Odd/Even Parity
l FFI (System): Baud Rate
l
(System): Stop Bit Length
l
(System): Data Length
l
l
l
l
l
l
(System): Serial Port Flow Control (X On/ X Off)
(System): SMDR Display Start Timer for CO Calls
(System): SMDR Printing Mode 1: Outbound and Inbound
(System): SMDR Printing Mode 2: Long Distance and Local Calls
(System): SMDR Printing Mode 3: Header Title
FF3 (Extension) Station Message Detail Recorder (SMDR) Report
Hardware Requirements
l
A printer or external call accounting system is required to receive SMDR
data.
Manual
Issued
Page
Page 69
Chapter 2. System Features
Section 700
Operation
Interface
(CPC-B Version 4.0 or higher)
Description
The
Interface is a digital trunk card that provides twenty-four 64 kbps
channels, for a total transmission rate of 1.544 Mbps.
lines can be leased
from local exchange carriers and long-distance carriers.
The DBS
Interface supports the following options:
SF or ESF Framing Formats
Either super frame (SF) or extended super frame (ESF) formats can be used
with the DBS
The superframe consists of 12 frames, with each
including 193 bits.
Each frame is separated by a framing bit.
An extended super frame consists of 24 frames, double the length of the super
frame (SF) format. ESF also supports monitoring and maintenance
capabilities that are not available with the SF format.
Flexible Trunk Signaling Modes
The
Interface provides the following
signaling modes. The
signaling modes can be assigned on a per-channel basis:
l Loop start
l Ground start
l E&M.
Related Programming
l
(System):
Settings (all)
l FF2 (Trunks): Trunk Type
l
FF2 (Trunks): Trunk Port Class
l
FF3 (Extension): Station Port Class
Hardware Requirements
l
The following hardware is required to install a
in a single cabinet:
Page 70
Section 700
Operation Chapter 2. System Features
Trunk Card (VB-43561
1 Tl MDF Card (VB-43562)
1 Sync Card (VB-43563).
In addition, one
Cable (VB-43564) is required to install a
in a double
cabinet if the
card is located in the slave cabinet.
To install two Tls in a double cabinet, you must have 2
Trunk Cards and
2
MDF Cards.
l The installer must provide a Channel Service Unit
that complies
with FCC Part 1.5 and Part 68. The CSU is installed between the DBS and
the public network. The CSU provides alarm, diagnostic.
monitoring
functions. as well as network protection.
Considerations
l
can be used when fewer than 24
trunks are needed.
Fractional
allows you to use only a portion of the 24 channels provided
on the
card.
l Though each
Interface provides 24 trunk channels,
trunks do not
increase the overall trunk capacity of the DBS. Each
channel subtracts
from the total number of analog trunks that can be installed. Furthermore.
the number of analog trunks that can be used may be decremented in
quantities of 1 or 8.
For instance, if you are installing a
in a DBS 96 and you only want to
use 12
channels, the logical number of analog trunks that would be
available is 20 (32
12 = 20).
With CPC-B 5.00 and later, the number of analog trunks available are
decremented in quantities of 1. With CPC-B earlier than 5.00, the number
of analog trunks must be decremented in quantities of 8; the actual number
of analog trunks that can be used is 16:
(32 total trunks
16 (two
increments) = 16.j
l The current version of the
supports voice communications only. Data
can be transmitted only if it reaches the
in analog form. Examples of
analog data that can be transmitted over the
include fax transmissions
and PC files that have been converted into analog form using a modem.
Page 71
Chapter
System Features
Telephony Services
Version 7.0 and higher and CPC-B Version7.0 and higher)
Description
Computer Telephony Integration (CTI) provides communication and
coordination of operation behveen computers and the telephone system. One
of the most significant emerging standards in
Programming Interface from Novell@.
Telephony Services is basically a third party call controller. Applications
designed for Telephony Services act on behalf of a group of users.
group orientation, Telephony Services provides easy operation, distribution
and transfer of calls and reporting of call handling among other features.
The DBS talks with the Telephony Server using a serial link from a specially
designed Panasonic API Card. There is no physical link between the
telephones and the networked computers. However, a logical link is
established on the Tserver to relate a telephone to a networked computer.
Section 700
is the Telephony Services
Operation
its
New applications are currently being developed that will work with DBS
Telephony Services. The possibilities for applications are unlimited. For
example:
inbound callers may be routed to the most appropriate customer
representative based on the caller’s phone number. As the call is
answered, the representative’s computer screen automatically
displays the customer’s information.
a computer-based phone directory may be used to not only look
up a phone number but also initiate a call. A corresponding
called party database may be automatically accessed when the
call is initiated.
the vast array of PBX features may be more easily utilized using
computer screen icons and prompting instead of complicated
telephone feature access codes and procedures
addition to general Telephony Services applications, since the DBS
Telephony Services meets a published standard, customized applications may
be developed to meet specific needs.
For more information on DBS Telephony Services, see the “DBS
Services Installation and Feature Description”
application used in conjunction with Telephony Services provides its own
user documentation.
in the DBS Section 520. Each
Page 72
Section 700
Operation
Chapter 2. System Features
Telephony
Trunk Lines
DBS
Novell
Server
Novell Network
Serial
Line
API Port
Telephone Extensions
Related Programming
l
l
Hard ware Requirements
l
VB-43941 Telephony Services Kit. This kit includes a Panasonic API
Card, the API Serial Connector (two ports) and one 3
containing the Telephony Services DBS Driver
l A Novell 3.12 (or later), 486 (or greater) server with at least 8 megabytes
of RAM and equipped with an available serial port of at least 9600 baud
capacity (16550 UART required).
l
One customized serial cable (provided). The RS232 limits should not be
exceeded (50 feet).
(System): API Port Type
(System): API Baud Rate
floppy disk
Page 73
2.
Svstem Features
Section 700
Toll Restriction
(All Versions)
tion
Access levels, including the prohibition of long distance calls or after-hours
calls, can be assigned to specific extensions or CO lines using the Toll
Restriction feature. This minimizes non-business related calls and reduces
phone bills by only allowing long distance calls over designated lines.
The following access levels are available:
Table 2-2. Toll Restriction Types
Restriction
Characteristics
0
Restriction of outbound dialing. (911 Calls allowed with
Version 6.0 only.)
Inbound ringing trunks can be-answered by or transferred to Type 0 extensions.
calls are allowed.
Group Call Pickup (intercom calls only)
1
--
Full restriction of outbound dialing (911 Calls allowed with
CPC-B Version 6.0 only)
Inbound trunk calls to all phones can be answered and/or transferred.
Intercom calls are allowed.
2
Group call pickup is allowed.
Local calls allowed
l-800 calls
Inbound trunk calls can be answered and transferred from a Type 2 phone.
Full restriction of international calls.
Full restriction of operator calls (old numbering plan)
Selectable restriction of operator calls (new NANP)
see Notes.
Selectable restriction of Speed dial numbers.
Selectable restriction of
1 codes (see Notes for 911).
Restriction of up to 10 three-digit
codes (new NANP).
Restriction of up to 50 seven-digit numbers.
Inter-digit timing is set to 6 seconds.
Paae 2-58
DBS Manual
issued
DBS-70-700
Page 74
Section 700
Operation
Chapter 2. System Features
3
Full restriction of operator calls (old dialing plan).
Selectable restriction of operator calls (new NANP).
Selectable restriction of international calls (defaulted to full restriction
Notes)
Selectable restriction of
codes (211-911) (see Notes for 91
Selectable restriction of Speed dial numbers.
Restriction of up to 50 seven-digit numbers.
Trunk calls can be answered and transferred.
Defaulted to full restriction of area-code dialing (see Notes).
Defaulted to full restriction of office-code dialing (see Notes).
Inter-digit timing is set to 6 seconds.
4
Identical to Type 3, except that office-code dialing is allowed by default:
type 4 also allows Operator Calls (old dialing plan) (See Notes).
5
6
Programmable TRS Type; defaulted to no restrictions (see Notes).
Programmable TRS Type: defaulted to no restrictions (see Notes).
No restriction of outbound dialing.
Notes:
For TRS types 3-6 and the old numbering plan, operator calls are allowed if FF7
I# is set to
“on.” The office code tables are used to restrict all 0 plus dialing; the next two digits will also
be analyzed.
,
For TRS types 2 to 6 and the new NANP
Version 6.0 and later). operator
access is determined by an extension-based operator access switch. TRS Types 0 and 1 are fully
restricted and TRS Type 7 is not restricted.
For TRS types 2 to 6 beginning with
Version
11 is always allowed.
For TRS types 3-6, area code and office code restrictions can be changed using “Area Code
Table For TRS Types 3-6,
For TRS Types 3-6,” and “Special Office Code Table For TRS Types
“Office Code Table For TRS Types 3-6,” “Special Area Code Table
in Chap-
ter 8 of Programming (Section 400).
For TRS types 3-6. area and office code restrictions can be further managed using “Special
Area Code Table For TRS Types
and “Special Office Code Table For TRS Types 3-6”
found in Chapter 8 of Programming (Section 400). Four area codes can be associated with special area code tables l-4 (one area code per table). Within each of these tables, the entire range
of valid office codes can be individually allowed or restricted. Thus, the Special Area and
Office Codes work together to provide specific toll restrictions.
Page 75
Chapter 2. System Features
The following calling restrictions are also available:
l Station Lockout Key Code Restriction
A key code must be entered before calling out when the Station Lockout
feature is
l Account Code Restriction
An Account Code must be entered before calling out.
l Forced LCR Restriction
The LCR feature controls outside calls.
Related Programming
activated.
Section 700
Operation
Considerations
l
l FF3 (Extension) Extension Lockout Code
l FF7 (Toll Restriction): Toll Restriction Settings (all)
l FF8 (LCR): Least Cost Routing
l The dialing restrictions included in this feature help prevent unauthorized
(System): Override Toll Restrictions with SSD Numbers
.
outgoing calls. It is possible, however, to program your system to allow
System Speed Dialing to override Toil Restrictions.
Page 76
Section 700
Operation
Chapter 2. System Features
Trunk Groups
(All Versions)
Description
Trunks can be placed in trunk groups. When a trunk group is accessed, the
DBS automatically selects an open trunk from the group.
Operation
To access a trunk group, do one of the following:
l
Dial a trunk group access code before dialing the telephone number. Trunk
group access codes are 9, 8
and 86.
l Press an FF key that is assigned as a pooled trunk key.
Related Programming
l FF2 (Trunks): Pooled Trunk Access for Group “9”
l
FF2 (Trunks): Pooled Trunk Access for Groups “8 l-86”
Considerations
l
Trunks can appear in more than one trunk group.
l
If Least Cost Routing is enabled. the trunk group
automatically
accesses the LCR features.
Page 77
Chapter 2. System Features
Trunk Name Assignment
and
Description
Version 2.0 or higher)
You can display a name, number, or message of up to six characters on the
LCD in place of your CO trunk line number. The name will appear when a
CO call is ringing or connected.
For example, you can assign specific CO lines to different individuals or
departments. Then, when an extension rings, the individual’s name or the
department’s name will appear on the display, immediately identifying the
person for whom the call is intended.
While you are speaking on the extension, “CO TALK XXXXXX” will appear
on the LCD. (XXXXXX represents the six characters of the Trunk Name.)
While the extension is ringing,
the extension is ringing and you are speaking on the extension at the same
time, “INCOMING XXXXXX” will appear on the second line of the display.
Section 700
Operation
XXXXXX” will appear. While
Related Programming
l
(Name and Message): Trunk Name Assignment
Considerations
l Trunk names can be assigned with a DSS.
l If a text name is assigned to a CO trunk, the trunk number does not appear
on the display.
Page 78
Section 700
Operation
Chapter 2. System Features
Trunk Queuing
(All Versions)
Description
outside lines in a Trunk Group are busy, the system can call you when a
line becomes free. Simply pick up the handset and dial the telephone number
when the Trunk Callback alert tone rings.
Operation
To set Trunk Queuing:
1.
Press the ON/OFF key.
2.
Press the CO line key or
a trunk access code.
The phone issues
busy tone.
3. Press
“In CO Queuing” appears on the display.
4.
Press the ON/OFF key.
5.
Wait for the Trunk Callback alert tone.
To respond to the Trunk Callback alert tone:
Pick up the handset.
l
The outside line is automatically accessed.
l
The phone issues dial tone.
l
“CO TALK #XX” (where “XX” is the line number) appears on the display.
Related Programming
l
FFI (System): Extension Class of Service Setting
l
FF3 (Extension): Extension Class of Service Assignment
--- -- ----
Manual
Page 79
Chapter 2. System Features
Considerations
l Response to the Trunk Callback alert tone must be within sixteen seconds
or Trunk Queuing will be canceled.
l If a call arrives from an outside line while the Trunk Queuing feature is
activated, Trunk Queuing will be suspended for the duration of the
incoming call.
l If you are engaged in another call on a different line for more than twenty
minutes after the desired outside line becomes available, that outside line’s
assignment to you will be canceled.
Section 700
Operation
l The Trunk Queuing feature may
trying to make a call using the Pooled Trunk Access feature.
l Trunk Queuing can be used by all telephone types including
Universal Night Answer
Versionsj
Description
During night mode, Universal
an external ringer, such as a night bell.
As an alternative to using a night bell,
external paging speakers.
Night
the extension’s
calls can be picked up from any extension, provided
of Service allows
be used if you hear a busy tone when
and
Answer
sends
can also be configured to ring
answer.
Operation
To answer a UNA call:
1. Pick up the handset.
The phone issues intercom dial tone.
2. Dial “78.”
TALK #XX” appears on the display
number).
“XX” = the trunk
Page 80
Section 700
Operation
Related Programming
Chapter 2. System Features
l
l
l
l
l
(System): Extension Class of Service Setting
(System): Ring Patterns for UNA Terminals (M, C,
FF3 (Extension): Extension Class of Service Assignment
FF4 (Ringing and Hunt Groups): CO Day Ring Assignment
FF4 (Ringing and Hunt Groups): CO Night Ring Assignment
Hard ware Requirements
l
An external ringing device is not provided with the DBS. It can be
purchased separately from an electronics dealer.
l
External paging speakers are not provided with the DBS; they must be
purchased separately.
Considerations
l
With CPC-A and CPC-AII, extension port 73 is used to assign ringing to
an external
B)
interface.
l
With CPC-B, extension port 145 is used to assign ringing to an external
interface.
Voice Mail Ringing
(CPC-AII and CPC-B Version 3.1 or higher)
Description
The Voice Mail Ringing feature allows calls from a DBS Automated
Attendant or from an ACD port to ring an extension with the same ring tone
as a CO trunk. The ring pattern is selected in the Extension Distinctive
Ringing program.
pattern will be two seconds on/two seconds off.
Related Programming
l
FF3 (Extension): Extension Ring Pattern
a distinctive ringing pattern is not specified, the ringing
DBS-70-700
DBS Manual
issued
Page 2-65
Page 81
Chapter 2. System Features
VAU
Description
The Voice Announce Unit (VAU) is a digital answering device that can be
connected to the DBS. It provides for the recording and playback of up to two
voice messages, along with the ability to transfer incoming calls.
When a call reaches the VAU, it plays a prerecorded voice message. The
caller is then allowed to dial a number or is automatically transferred to a
predetermined extension.
The VAU is often used to back up operators or hunt groups. Callers
overflowing from either of these positions hear a message and can then dial a
number or wait to be transferred back to the operator or hunt group.
Section 700
Operation
The VAU can be
to provide a variety of other services to callers, such as
a menu of dialing options or transfer to an answering machine.
Recording and Playing Messages
You can record the VAU messages from either an extension or a trunk.
Notes:
l
You must use a DTMF telephone to record and play VAU messages.
l
To change existing messages, record over them.
To record and play messages, complete the following steps.
1.
Do one of the following:
If...
You are recording or playing from an extension
Then. . .
Take your phone off hook.
Dial the VAU extension number. (If the inter-
com is set for Voice, dial 1 to change from
Voice to Tone.)
You are recording or playing from a trunk
Paae 2-66
DBS Manual
Dial the phone number of the VAU, or call in
and have the operator transfer you to the VAU
extension.
Issued
DBS-70-700
Page 82
Section 700
Operation
2.
Chapter 2. System Features
After the VAU answers, do one of the following:
You want to record the
first message
Then. . .
Dial * 98 1
Wait for a beep. After the beep. record the
message.
Dial
You want to record the
second message
98 2
Wait for a beep. After the beep. record the
message.
You want to play the first
message
You want to
play the
second message
Dial * 97 1
The VAU plays
message.
Dial
The VAU plays the message.
Notes:
l You can enter the
codes again to replay messages without ending
your call.
l You can only record one message at a time. To record another
you must end your call and
the VAU.
I
3.
When the operation is complete, put the phone on hook.
Considerations
l For more information on the VAU and its operation, see Section 770,
“Voice Announce Unit User Guide.”
VAU Port Assignment
and CPC-B Version 5.0 or higher, CPC-A Version 3.3 and higher)
Operation
A digital port can now be assigned as a VAU through system programming.
In previous releases,
standard digital port assignment required the installer to make the following
program changes:
were assigned as standard digital ports. Using the
DBS-70-700
CO
Signal option had to be set to “off’ (FF3
DBS
issued
2-67
Page 83
Section 700
Operation
Chapter 2. System Features
*The Call
*Auto Pickup had to be set tc “on” (FF3
option had to be set to “off.” (FF3
FF keys for the extension port had to be cleared.
The VAU assignment now eliminates the need to make these program
changes. Once a port is assigned as a VAU, the system treats that port as if
these changes have been made.
Note: Though the VAU assignment treats the VAU port as if the program
settings have been made, it does not actually change the settings. If the port is
later assigned as a standard digital port, the original program settings will still
be in effect.
To further improve VAU operation, the following call types are now routed to
the first VAU message:
*DID calls
l
DNIS calls
l
DISA calls
Programming
*Transferred trunk calls
*Transferred intercom calls.
In previous releases, only intercom and CO trunk calls were routed to the first
VAU message.
All recalls are routed to the second
message.
. FF3 (Extension): VAU Port Assignment
l FF3 (Extension): VAU Hunting Priority
Page 84
Section 700
Operation
Chapter 2. System Features
Walking TRS Class of Service
and CPC-B Version 3.1 or higher)
Description
Walking TRS Class of Service allows an extension user to “carry” his or her
toll restrictions to another phone.
Before the Walking TRS Class of Service feature can be used, a Walking
Class of Service code must be entered at your extension before using dialing
privileges at another extension.
Operation
To enter a Walking Class of Service code:
1.
Pick up the handset.
The phone issues intercom dial tone.
2. Dial
Enter the four-digit Walking Class of Service code (0001-9999).
4. Press
5. Replace the handset.
To use a Walking Class of Service code:
1.
Pick up the handset of an extension other than your own.
The phone issues intercom dial tone.
2. Dial
3.
Enter your extension number.
4.
Enter your Walking Class of Service code.
5. Press
6.
7.
Enter a trunk access code
The phone issues outside dial tone.
Dial the telephone number.
Page 85
Section 700
Operation
Chapter 2. System Features
The Walking Class of Service remains in effect until you replace the
handset.
To clear a Walking Class of Service code:
1. Pick up the handset.
The phone issues intercom dial tone.
2. Dial
3. Enter the original Walking Class of Service code.
4. Press
5. Replace the handset.
To confirm a Walking Class of Service code (Attendant Phone only):
1. Pick up the handset.
2.
3. Dial
4.
Considerations
l
l
l
phone issues intercom dial tone.
Press the CONF key.
Enter the extension number.
The Walking Class of Service code for that extension appears on the
display.
Walking Class of Service can be used by
and
The same Walking Class of Service code can be used on more than one
extension.
If an extension is locked out, the Walking Class of Service feature will
override the lockout.
l
LCR and TRS dialing privileges follow the Walking Class of Service.
l
Before entering a new walking COS code, you must first clear the existing
code.
Page 86
Chapter 3. Attendant Features
This chapter describes features that are available to an attendant phone.
In addition to functioning as a central answering point, an attendant phone
also has special capabilities for monitoring and programming other phones.
This chapter covers the following topics:
Alternate Attendant
Attendant Assignment of Speed Dialing
Attendant Busy Override
Page
Attendant Call Park
Attendant Control of Absence Messages,
Attendant-Controlled Text Assignment
Attendant Feature Package
Attendant Groups
Dial Tone Disable
Headset Operation
Key Bank Hold
One-Touch VM Transfer
Station Lockout Code Assignment
System Time and Date Control
Traffic Measurement
Walking COS Confirmation
3-5
3-7
I
3-10
3-11
3-12
3-13
3-17
3-18
3-18
3-21
3-22
3-24
3-25
I
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Alternate Attendant
(CPC-A and CPC-B Versions Prior to 2.0)
Description
The alternate attendant receives intercom calls directed to the primary
attendant if the primary attendant is busy or out of service.
In addition to receiving overflow intercom calls, the alternate attendant has
full access to attendant features.
With CPC-B 2.0 and above, the “Alternate Attendant” program is replaced by
the Second, Third, and Fourth Attendant Positions.
Considerations
Alternate Attendant Extension Number. The alternate attendant is always
extension number 11 or 101. By default, extension 11 or 101 is assigned to
port 2. To assign another port as an alternate attendant, you must assign
extension number 11 or 101 to that port
Chapter 3. Attendant Features
Attendant Assignment of Speed Dialing
(All Versions)
Description
The attendant can assign system speed dialing numbers. System speed dialing
numbers are shared by all DBS extensions.
Operation
1.
Press the
l The phone issues intercom dial tone.
l The ON/OFF LED lights.
2.
Press the PROG
“F’ appears on the display.
3. Press AUTO.
ON/OFF
key.
key.
“FA” appears on the display.
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Section 700
Operation
4.
5.
To select pooled trunk access, press CONF followed by the last digit of
the pooled trunk number (9, 1-6).
6.
Dial the telephone number to be stored.
7.
Considerations
Enter the Speed Dial code (00-89 or 000-199).
“Enter SSD XX” appears on the display (where “XX’ is the System
Speed Dial code).
For each pause required, press REDIAL. (An R appears on the display
when REDIAL is pressed . If the Speed Dial number is later displayed, a
P appears.)
The number appears on the display.
Press the
HOLD
key.
“SSD XX” (where “XX” is the Speed Dial code) and the stored telephone
number appear on the display.
Repeat steps 2 to
to store additional numbers.
l
Storing a new
any previously stored data.
l
To delete a System Speed Dial number, perform the programming steps,
but do not enter a number before pressing HOLD.
l
Names for System Speed Dialing can also be stored using a DSS console
connected to the attendant phone.
Attendant Busy Override
and CPC-B Version 2.0 or higher)
Description
The Attendant Busy Override feature allows the attendant to break in on an
Intercom Call or a CO Call that is already in progress.
Attendant Busy Override can break into any extension, even if the extension
has “Busy Overridden” turned off. (The extension feature “Busy Override”
cannot break into an extension that has “Busy Overridden” turned off.)
System programming determines whether the override is preceded by an alert
tone. By default, Attendant Override does not sound an alert tone.
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Operation
Chapter 3. Attendant Features
To override a busy extension:
Press “4.”
“CONF XXX YYY” (where “XXX” and
are the extension numbers)
appears on the display.
Related Programming
l FFI (System): Attendant Override
l
(System): Alert Tone for Busy Override
OHVA
Considerations
l Replace the handset to exit the three-party conference call.
l The alert tone can be turned on or off through system programming.
Attendant Call Park
(All Versions)
Description
Using the, Attendant
Park feature, the Attendant may park an outside call
until the called party can be found. The attendant can then use the Paging
feature to inform the called party of the call’s Park Number. The parked call
can then be retrieved from any extension by dialing the Park Number.
The attendant phone is equipped with ten outside line Park Numbers (00-09).
Programming a Call Park key into an FF key on a telephone or a DSS console
makes one-touch Call Park possible.
Operation
To park an outside call:
1.
Press the
HOLD
key.
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Chapter 3. Attendant Features
Section 700
Operation
l The outside call is placed on hold.
l “CO HOLD #XX” (where “XX” is the
number) appears on the
display.
2. Dial
“PARK HOLD” appears on the display.
3.
Enter desired Park Number
“PARK HOLD
appears on the display if you selected Park Number
01.
To retrieve a call parked by the attendant (after receiving the Park
Number from the Attendant):
1.
2.
3.
Pick up the handset.
The phone issues intercom dial toned.
Dial “76.”
Enter the Park Number assigned to the call.
“PARK PICK XX” (where “XX” is the park number) appears, and then
“CO TALK ##XX” (where “XX” is the trunk number of the call) appears.
Related Programming
l
(System): Attendant Park Hold Recall Timer
Considerations
l With CPC-A and CPC-B Versions prior to 3.1, an FF key assigned to Call
Park does not indicate when a call is parked. Beginning with CPC-B
Version 3.1, the FF key lights red to indicate a call is parked.
l If a parked call is not answered before the Attendant Park Hold Recall
Timer expires, the parked call recalls to the attendant.
l
Intercom calls cannot be parked.
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Section 700
Operation
Chapter 3. Attendant
Features
Attendant Control of Absence Messages,
Call Forwarding, and DND
(All Versions)
Description
An attendant phone can cancel the Absence Message, Call Forwarding, and
Do-Not-Disturb (DND) features activated on any extension.
Operation
To cancel an Absence Message, Call Forwarding, or DND:
1.
Press the ON/OFF key.
l The phone issues intercom dial tone.
l The ON/OFF LED lights.
2.
Press the CONF key.
3. Dial the extension number.
4. Press
5.
Press the ON/OFF key.
The ON/OFF LED goes off.
Considerations
l On DSS consoles equipped with DSS keys, the indicator for an extension
that has Absence Message, Call Forwarding, or DND activated lights
green. This indicator goes off when the feature is canceled. The indicator
does not light for Permanent Call Forwarding.
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Operation
Attendant-Controlled Text Assignment
(All Versions)
Description
The attendant can assign text to extensions, system speed dial numbers, and
Call
text replies without using a
or entering the
programming mode.
Text is assigned through the dial pad on the attendant phone.
Operation
To assign names to extensions:
1.
2.
3.
4.
5.
6.
7.
Pick up the receiver or press the
ON/OFF
key.
Press,
Dial
Enter the extension’s port number. (This must be entered as a 3-digit
number if CPC-B is used or a
number if CPC-A or
is
used. If necessary add leading zeros.)
Press AUTO to backspace and erase the existing name.
Use the
sequences shown in Table 3-l on page 3-10 to enter
letters and/or numbers.
Press FLASH after each letter or number.
Press CONF to switch between numbers and letters.
To store your entry, press HOLD.
To assign names to System Speed Dial numbers:
1.
Pick up the receiver or press the
ON/OFF
key.
2. Press
PROG.
3.
4. Press AUTO.
5.
Dial the desired of system speed dial number
-.~
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Chapter 3. Attendant Features
6.
Press AUTO to backspace and erase the existing name.
7.
Use the
sequences shown
Table 3-l on page
to enter
letters and/or numbers.
Press FLASH after each letter or number.
Press CONF to switch between numbers and letters.
8.
To store your entry, press HOLD.
Note: The name does not change on the extension until the extension goes off
hook.
To assign text to Call Waiting/OHVA Text Replies
and
B Version 4.0 or higher):
1.
Pick up the handset or press ON/OFF.
2. Press PROG.
3. Dial
4.
Dial l-5, depending on which text message you want to change.
Press AUTO to backspace and erase the existing name.
6.
Use the
sequences shown in Table 3-l on page 3-10 to enter
letters and/or numbers.
Press FLASH after each letter.
Press CONF to switch between numbers and letters.
7.
To store your entry, press HOLD.
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Chapter 3. Attendant Features
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Operation
Table 3-1.
Key sequences for text assignment.
I-
Attendant Feature Package
(CPC-B Version 2.0
Description
4.0)
The Attendant Feature Package (AFP) software affects the attendant’s DSS
console.
Note: The Attendant Feature Package was discontinued in CPC-B Version
5.0.
When the AFP is installed, the DSS console provides the following
configured features:
l Z O-7 (Paging Zones)
l
P O-9 (Park keys)
l NIGHT key
l BUSY key
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Operation
Chapter 3. Attendant
Features
l WAIT key
l OHVA key
l EXT key
l SSD key
l STATE key
l RESET key
l ALM key
l MSG key
l CNCT (connect) key
l CNCL (Cancel) key
l
Configuration of line/loop keys on large display as multiline
l
Ability to assign line/loop keys to FF keys
l
26 search keys for extensions
l 2 arrow keys.
Attendant Groups
and CPC-B Version 2.0 or higher)
Description
The DBS can accommodate up to four attendant positions. The first attendant
is fixed at port 1, extension 100. The other Attendants can be set to any port
or extension. When there is more than one attendant in a system, you can
create an Attendant Group with a pilot number of 0.
When all Multi-Line keys on the first attendant phone are busy, internal calls
are forwarded to the second, third, and fourth attendant phones, in that order.
Related Programming
l
(System): Second Attendant Position
l
(System): Third Attendant Position
Issued
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3. Attendant Features
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Operation
l
(System): Fourth Attendant Position
l
(System): Attendant Transfer Extension
Considerations
l If all ML keys on all attendants are busy, internal calls are transferred to a
preset destination, which must be a real extension number. The forwarding
destination cannot be the pilot number of a hunt group.
l The third and fourth attendants cannot have a
l Prior to CPC-B Version 2.0, the DBS supported a maximum of two
attendant positions.
l In previous software releases, if a user dialed “0” for the attendant group
but the first attendant had call forwarding activated, the call would skip to
the next attendant in the group. For example, if the first attendant activated
call forwarding--busy/no answer. the dial “0” call would skip to the second
attendant. If
attendants in the group activated call forwarding, dial “0”
calls did not reach the group.
Beginning with CPC-B Version 5.0, dial
calls ring the first attendant,
even if the first attendant has call forwarding activated. However, if a call is
unanswered, it does not skip to the next attendant. The call continues to
ring the first attendant until the caller hangs up.
l
cannot
be used for attendant positions.
l Ringing assignments will be required for all attendants other than
Attendant Position 1 (Port 1) and Attendant
2 (when assigned to
port 2).
Dial Tone Disable
(All Versions)
Description
The intercom dial tone can be turned off at an attendant phone. Dial tone is
turned off when a headset is used.
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Operation
Operation
To disable the intercom dial tone:
1.
Press the ON/OFF key.
l The phone issues intercom dial tone.
l
The
ON/OFF
LED lights.
2. Press
3.
Press the
The
ON/OFF
ON/OFF
key.
LED goes off.
To reactivate dial tone:
Repeat the preceding steps.
Chapter 3. Attendant Features
(All Versions)
Description
The
is a 72-key console that can be attached to the attendant phone.
The 72 keys of the DSS can be programmed as Direct Station Select (DSS)
keys for internal lines, in addition to providing direct station selection, the
DSS keys also provide busy lamp fields to assist the attendant in monitoring
the status of extensions.
The attendant can perform a simplified call transfer by pressing a DSS key
while connected to an outside line. The outside line is placed on hold and the
extension is dialed automatically.
When the attendant is placed in the programming mode, the DSS can be used
for inputting text names. Figure 3-l shows which keys are pressed for text
input.
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Chapter 3. Attendant Features
Section 700
Operation
Figure 3-1. VB-43225
a
Sun AUG 21
John
PERSONAL
SYSTEM DIAL
EXTENSION
FUNCTION
HELP
I
,
the
can be used as an Attendant Console. The attendant console provides station
monitoring and call transfer by name for large systems, even if a large display
phone is not used.
Note: Beginning with CPC-B Version 5.0, the Attendant Feature Package
is no longer available.
As Figure 3-2 illustrates, the Attendant Console includes preassigned keys for
attendant functions, such as Call Park, Zone Paging, and alarm monitoring.
For a detailed description of the Attendant Console, see the
Console User’s
(Section 760).
Attendant
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Section 700
Operation
Chapter 3. Attendant Features
Figure 3-2. VB-43225 with a DSS/72 configured as an Attendant Console
Related Programming
l
(System): Attendant Feature Package Settings
Note: Beginning with CPC-B Version 5.0, the Attendant Feature Package
(AFP) is no longer provided.
l FF3 (Extensions): Terminal Type
Hardware Requirements
l
The “Attendant Feature Package” is required to configure the
Attendant Console. The “Attendant Feature Package” is contained on a
special EPROM chip that replaces an EPROM on the CPC-B card.
Note: Beginning with CPC-B Version 5.0, the Attendant Feature Package
(AFP) is no longer provided.
l
The following table shows the number of
Consoles that can be used.
as an
and or Attendant
M
I
3-15
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