TG8521E(e).book Page 1 Wednesday, March 17, 2010 3:39 PM
Operating Instructions
Digital Cordless Answering System
Model No.
KX-TG8521E
KX-TG8522E
KX-TG8523E
KX-TG8524E
Model shown is KX-TG8521.
Before initial use, see “Getting
Started” on page 9.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save
them for future reference.
This unit is compatible with Caller ID and SMS. You must subscribe to the
appropriate service offered by your service provider/telephone company.
TG8521E(e).book Page 4 Wednesday, March 17, 2010 3:39 PM
Introduction
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
Accessory itemModel number
Rechargeable
batteries
HeadsetKX-TCA94EX, RP-TCA400, RP-TCA430
DECT repeaterKX-A272
*1 Replacement batteries may have a different capacity from that of the supplied
batteries.
P03P or HHR-4NGE
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
*1
Expanding your phone system
You can expand your phone system by
registering optional handsets (6 max.)
to a single base unit.
L Optional handsets may be a different
colour from that of the supplied
handsets.
Handset (optional): KX-TGA850E
Sales and support information
Customer Care Centre
L For customers within the U.K.: 0844 844 3898
L For customers within the Republic of Ireland: 01289 8333
L Visit our website for product information: www.panasonic.co.uk
L E-mail: customer.care@panasonic.co.uk
Direct Sales at Panasonic U.K.
L Order accessory and consumable items for your product with ease and confidence
by phoning our Customer Care Centre Monday - Thursday 9:00am - 5:30pm,
Friday 9:30am - 5:30pm (Excluding public holidays).
L Or go on line through our Internet Accessory ordering application at
www.pas-europe.com
L Most major credit and debit cards accepted.
L All enquiries transactions and distribution facilities are provided directly by
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Important Information
Operating safeguards
For your safety
To prevent severe injury and loss of life/
property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
WARNING
Power connection
L Use only the power source marked on the
product.
L Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
L Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
L Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from the
power outlet, then wiping with a dry cloth.
Accumulated dust may cause an insulation
defect from moisture, etc. resulting in a fire.
L Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact an
authorised service centre.
L Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open.
L Never touch the plug with wet hands.
Danger of electric shock exists.
Installation
L To prevent the risk of fire or electrical shock,
do not expose the product to rain or any
type of moisture.
L Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
L Do not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or
placed under heavy objects.
before cleaning. Do not use liquid or
aerosol cleaners.
L Do not disassemble the product.
L Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall jack, and do not use.
L The use of excessive sound volume
through earphones, headphones, or
headsets may cause hearing loss.
L Do not place a handset on the base unit
with the headset jack cover opened.
Medical
L Consult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. (The product
operates in the frequency range of 1.88
GHz to 1.90 GHz, and the RF transmission
power is 250 mW (max.).)
L Do not use the product in health care
facilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.
CAUTION
Installation and location
L Never install telephone wiring during an
electrical storm.
L Never install telephone line jacks in wet
locations unless the jack is specifically
designed for wet locations.
L Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.
L Use caution when installing or modifying
telephone lines.
L The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.
L This product is unable to make calls when:
– the handset batteries need recharging or
have failed.
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– there is a power failure.
– the key lock feature is turned on.
Battery
L We recommend using the batteries noted
on page 4. USE ONLY rechargeable Ni-
MH batteries AAA (R03) size.
L Do not mix old and new batteries.
L Do not open or mutilate the batteries.
Released electrolyte from the batteries is
corrosive and may cause burns or injury to
the eyes or skin. The electrolyte is toxic and
may be harmful if swallowed.
L Exercise care when handling the batteries.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
L Charge the batteries provided with or
identified for use with this product only, in
accordance with the instructions and
limitations specified in this manual.
L Only use a compatible base unit (or
charger) to charge the batteries. Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the batteries to swell or explode.
Important safety
instructions
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
3. Do not use the telephone to report a gas
leak in the vicinity of the leak.
4. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
The base unit and other compatible Panasonic
units use radio waves to communicate with
each other.
L For maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central
location with no obstructions between
the handset and base unit in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas
of mobile phone cell stations. (Avoid
putting the base unit on a bay window or
near a window.)
L Coverage and voice quality depends on the
local environmental conditions.
L If the reception fo r a base unit location is not
satisfactory, move the base unit to another
location for better reception.
Environment
L Keep the product away from electrical noise
generating devices, such as fluorescent
lamps and motors.
L The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
L The product should not be exposed to direct
sunlight.
L Do not place heavy objects on top of the
product.
L When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
L The product should be kept away from heat
sources such as radiators, cookers, etc. It
should not be placed in rooms where the
temperature is less than 0 °C or greater
than 40 °C. Damp basements should also
be avoided.
L The maximum calling distance may be
shortened when the product is used in the
following places: Near obstacles such as
hills, tunnels, underground, near metal
objects such as wire fences, etc.
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Important Information
L Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
Penalties may be applicable for incorrect
disposal of this waste, in accordance with
national legislation.
Routine care
L Wipe the outer surface of the product
with a soft moist cloth.
L Do not use benzine, thinner, or any
abrasive powder.
Other information
Notice for product disposal, transfer, or
return
L This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.
Information for Users on Collection and
Disposal of Old Equipment and used
Batteries
2
1
These symbols (1, 2, 3) on the products,
packaging, and/or accompanying documents
mean that used electrical and electronic
products and batteries should not be mixed
with general household waste.
For proper treatment, recovery and recycling
of old products and used b atteries, please take
them to applicable collection points, in
accordance with your national legislation and
the Directives 2002/96/EC and 2006/66/EC.
By disposing of these products and batteries
correctly, you will help to save valuable
resources and prevent any potential negative
effects on human health and the environment
which could otherwi se arise from inappropriate
waste handling.
For more information about collection and
recycling of old products and batteries, please
contact your local municipality, your waste
disposal service or the point of sale where you
purchased the items.
3
For business users in the European Union
If you wish to discard electrical and electronic
equipment, please contact your dealer or
supplier for further information.
Information on Disposal in other Countries
outside the European Union
These symbols (1, 2, 3) are only valid in the
European Union. If you wish to discard these
items, please contact your local authorities or
dealer and ask for the correct method of
disposal.
Note for the battery symbol
This symbol (2) might be used in combination
with a chemical symbol (3). In this case it
complies with the requirement set by the
Directive for the chemical involved.
Specifications
■ Standard:
DECT (Digital Enhanced Cordless
Telecommunications),
GAP (Generic Access Profile)
TG8521E(e).book Page 10 Wednesday, March 17, 2010 3:39 PM
Getting Started
Battery level
Note when setting up
Note for connections
L The AC adaptor must remain
connected at all times. (It is normal for
the adaptor to feel warm during use.)
L The AC adaptor should be connected
to a vertically oriented or floormounted AC outlet. Do not connect
the AC adaptor to a ceiling-mounted
AC outlet, as the weight of the adaptor
may cause it to become disconnected.
During a power failure
The unit will not work during a power
failure. We recommend connecting a
corded-type telephone (without AC
adaptor) to the same telephone line or to
the same telephone line jack using a Tadaptor. Your Panasonic sales shop can
offer you more information about
connection possibilities.
Note for battery installation
L Use the supplied rechargeable
batteries. For replacement, we
recommend using the Panasonic
rechargeable batteries noted on page
4, 7.
L Wipe the battery ends (S, T) with a
dry cloth.
L Avoid touching the battery ends (S,
T) or the unit contacts.
Note for battery charge
L It is normal for the handset to feel
warm during charging.
L Clean the charge contacts of the
handset, base unit, and charger with a
soft and dry cloth once a month. Clean
more often if the unit is exposed to
grease, dust, or high humidity.
full capacity at the initial charge.
Maximum battery performance is
reached after a few complete cycles of
charge/discharge (use).
L Actual battery performance depends
on usage and ambient environment.
L Even after the handset is fully
charged, the handset can be left on
the base unit or charger without any ill
effect on the batteries.
L The battery level may not be
displayed correctly after you replace
the batteries. In this case, place the
handset on the base unit or charger
and let it charge for at least 7 hours.
TG8521E(e).book Page 11 Wednesday, March 17, 2010 3:39 PM
K {ECO/R}
Controls
Handset
A
B C
D
E
F
G
A
B
H
I
J
K
L
M
A
ECO: Eco mode shortcut key
R: Recall/Flash
L Microphone
M Charge contacts
■ Control type
ASoft keys
The handset features 2 soft keys and
the centre of the navigator key. By
pressing a soft key or the centre of the
navigator key, you can select the
feature shown directly above it on the
display.
BNavigator key
– {^}, {V}, {<}, or {>}: Scroll through
various lists and items.
– {^} or {V}: Adjust the receiver or
speaker volume while talking.
– {<} (y: Caller list): View the caller
list.
– {>} (R: Redial): View the redial
list.
L As all multiple items cannot be
displayed on screen at the same
time, you can quickly search the
desired item to move screens by
pressing {>} or {<}, instead of
scrolling down or up line by line
(page 15).
Getting Started
A Charge indicator
Ringer indicator
B Secure grip
L Secure grip offers support when
you cradle the handset between
your shoulder and ear.
C Speaker
D {C} (Talk)
E {s} (Speakerphone)
F Headset jack
G Dial keypad
H Receiver
I Display
J {ic} (Off/Power)
move the cursor to the digit, then
make the correction.
L The date and time may be incorrect
after a power failure. In this case, set
the date and time again.
One touch eco mode
The {ECO/R} button on the handset
enables you to activate the eco function
with one touch.
By activating eco mode, your unit can
reduce the base unit transmission power
by up to 90% in standby mode.
You can turn on/off one touch eco mode
by just pressing {ECO/R}. The default
setting is “Normal”.
– When the one touch eco mode is on:
“Low” is temporarily displayed and
i is shown on the handset display
instead of w.
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– When the one touch eco mode is off:
“Normal” is temporarily displayed
and i goes off from the handset
display.
Note:
L When there is another cordless phone
nearby and it is in use, the base unit
transmission power may not be
reduced.
L Activating one touch eco mode
reduces the range of the base unit in
standby mode.
L If you set the repeater mode to “On”
(page 32):
– One touch eco mode is cancelled.
– “Eco Setup” is not shown in the
display menu (page 23).
Programming the display mode
beforehand
1 1 (centre of navigator key) i
{#}{1}{9}{2}
2 {V}/{^}: Select the desired setting.
i M i {ic}
Note:
L When in multiple items display mode,
you can move screens by pressing
{>} or {<}, without scrolling down or
up through the list:
– Press {>} to go to the next screen.
– Press {<} to return to the previous
screen.
L When in multiple items display mode,
you can switch the screen to confirm
the detailed information by pressing
A.
Display mode
You can select to display either a single
item or multiple items on one screen at a
time for the following features:
– handset main menu icons in function
menu
– menu list, recorded message list,
phonebook list, caller list, and redial
list
Select the desired setting:
– “Multi Items”: Multiple entries/all
menu icons are shown on one screen
at a time.
– “Single Item”: An entry/a menu
icon is shown on one screen in large
characters at a time.
The default setting is “Multi Items”.
Getting Started
Using soft key (Temporarily switching
the display mode)
You can temporarily switch the display
mode by pressing A shown when
viewing the lists or selecting menu icons.
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Making/Answering Calls
indicator flashes. To cancel,
Making calls
1 Lift the handset and dial the phone
number.
L To correct a digit, press ^.
2 Press {C} or ].
3 When you finish talking, press
{ic} or place the handset on the
base unit or charger.
Using the speakerphone
1 Dial the phone number and press
{s}.
L Speak alternately with the other
party.
2 When you finish talking, press
{ic}.
Note:
L For best performance, use the
speakerphone in a quiet environment.
L To switch back to the receiver, press
{C}.
Adjusting the receiver or speaker
volume
Press {^} or {V} repeatedly while
talking.
Making a call using the redial list
The last 10 phone numbers dialled are
stored in the redial list (each 24 digits
max.).
1 j (right soft key) or {>} (R)
2 {V}/{^}: Select the desired phone
number.
3 {C}/{s}
L If {s} is pressed and the other
party’s line is engaged, the unit
automatically redials multiple
times. While the handset is
waiting to redial, the ringer
press {ic}.
Erasing a number in the redial list
1 j (right soft key) or {>} (R)
2 {V}/{^}: Select the desired phone
number. i W
3 {V}/{^}: “Yes” i M i {ic}
Pause (for PBX/long distance service
users)
A pause is sometimes required when
making calls using a PBX or long
distance service. When storing a calling
card access number and/or PIN in the
phonebook, a pause is also needed
(page 20).
Example: If you need to dial the line
access number “0” when making outside
calls with a PBX:
1 {0} il
2 Dial the phone number. i {C}
Note:
L A 3 second pause is inserted each
time l is pressed. Repeat as
needed to create longer pauses.
Answering calls
When a call is being received, the ringer
indicator flashes rapidly.
1 Lift the handset and press {C} or
{s} when the unit rings.
L You can also answer the call by
pressing any dial key from {0} to
{9}, {*}, or {#}. (Any key
answer feature)
2 When you finish talking, press
{ic} or place the handset on the
base unit or charger.
TG8521E(e).book Page 17 Wednesday, March 17, 2010 3:39 PM
Making/Answering Calls
Auto talk
You can answer calls simply by lifting the
handset off the base unit or charger. You
do not need to press {C}. To turn this
feature on, see page 25.
Adjusting the handset ringer volume
Press {^} or {V} repeatedly to select the
desired volume while the handset is
ringing for an incoming call.
Note:
L You can also program the handset
ringer volume beforehand (page 24).
Temporary handset ringer off
While the handset is ringing for a call,
you can turn the ringer off temporarily by
pressing L.
Useful features during
a call
Hold
This feature allows you to put an outside
call on hold.
1 Press 1 during an outside call.
2 {V}/{^}: “Hold” iM
3 To release hold, press {C}.
L Another handset user can take
the call by pressing {C}.
Note:
L If a call is kept on hold for more than 9
minutes, an alarm tone starts to sound
and the ringer indicator flashes
rapidly. After 1 additional minute on
hold, the call is disconnected.
L If another phone is connected to the
same line (page 10), you can also take
the call by lifting its handset.
Mute
While mute is turned on, you can hear
the other party, but the other party
cannot hear you.
1 Press 1 during conversation.
L 1 flashes.
2 To return to the conversation, press
1 again.
Recall/flash
{ECO/R} allows you to use the special
features of your host PBX such as
transferring an extension call, or
accessing optional telephone services.
Note:
L To change the recall/flash time, see
page 25.
For call waiting or Call Waiting
Caller ID service users
To use call waiting, you must first
subscribe to call waiting from your
service provider/telephone company.
This feature allows you to receive calls
while you are already talking on the
phone. If you receive a call while on the
phone, you will hear a call waiting tone.
If you subscribe to both Caller ID and
Call Waiting with Caller ID services,
the 2nd caller’s information is displayed
after you hear the call waiting tone on the
handset.
1 Press {ECO/R} to answer the 2nd
call.
2 To switch between calls, press
{ECO/R}.
Note:
L Please contact your service provider/
telephone company for details and
availability of this service in your area.
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Making/Answering Calls
Recording a telephone
conversation
Important:
L Before recording a conversation, you
should inform the other party that the
conversation is to be recorded.
L & is displayed.
L To turn key lock off, press & for
about 3 seconds.
Note:
L Calls to emergency numbers cannot
be made until key lock is turned off.
1 Press 1 during an outside call.
2 {V}/{^}: “Record Call” iM
L A beep is heard and recording
starts.
L A beep sounds every 15 seconds
and can be heard by the other
party.
3 To stop recording, press O.
Note:
L To listen to the recorded conversation,
see page 41, 42.
Call share
You can join an existing outside call.
To join the conversation, press {C}
when the other handset is on an outside
call.
Note:
L A 2nd handset cannot join an outside
call that is being recorded (page 18).
L To prevent other users from joining
your conversations with outside
callers, turn the privacy mode on
(page 25).
Key lock
The handset can be locked so that no
calls or settings can be made. Incoming
calls can be answered, but all other
functions are disabled while key lock is
on.
To turn key lock on, press 1 for about
3 seconds.