Panasonic KX-TG1837AL, KX-TG1831AL User Manual
TG1831-1837AL(e).book Page 1 Friday, February 3, 2006 2:24 PM
Operating Instructions
Digital Cordless Answering System
KX-TG1831
Digital Cordless Phone
Model No. KX-TG1831AL
Model No. KX-TG1837AL
This unit is compatible with Caller ID and SMS. To use these
features, you must subscribe to the appropriate service of your
service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save them for
future reference.
TG1831-1837AL(e).book Page 2 Friday, February 3, 2006 2:24 PM
Introduction
Introduction
Thank you for purchasing a new Panasonic digital cordless phone.
For your future reference
Attach or keep original receipt to assist with any repair under warranty.
Serial No. (found on the bottom of the base unit)
Date of purchase
Name and address of dealer
Note:
L In the event of problems, you should contact your equipment supplier in the first instance.
Your phone
KX-TG1831 KX-TG1837
L References in these operating instructions to the charger and multiple handsets are for KX-
TG1837 users only.
Note:
L The handsets have been pre-registered for use with their base unit. If not registered, see
page 37.
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Table of Contents
Preparation
Accessory information . . . . . . . . . . . . . . .4
Important information . . . . . . . . . . . . . . . .6
Instructions to customer . . . . . . . . . . . . . .8
Controls . . . . . . . . . . . . . . . . . . . . . . . . .10
Displays . . . . . . . . . . . . . . . . . . . . . . . . .11
Connections . . . . . . . . . . . . . . . . . . . . . .11
Battery installation/replacement . . . . . . .12
Battery charge . . . . . . . . . . . . . . . . . . . .12
Turning the power on/off. . . . . . . . . . . . .13
Symbols used in these operating
instructions . . . . . . . . . . . . . . . . . . . . . . .14
Display language . . . . . . . . . . . . . . . . . .14
Date and time. . . . . . . . . . . . . . . . . . . . .14
Making/Answering Calls
Making calls . . . . . . . . . . . . . . . . . . . . . .15
Answering calls . . . . . . . . . . . . . . . . . . .16
Phonebook
Handset phonebook . . . . . . . . . . . . . . . .17
Handset Settings
Handset settings. . . . . . . . . . . . . . . . . . .19
Time settings . . . . . . . . . . . . . . . . . . . . .21
Base Unit Settings
Base unit settings. . . . . . . . . . . . . . . . . .22
Call options. . . . . . . . . . . . . . . . . . . . . . .23
Answering System Features
(KX-TG1837 only)
Answering system . . . . . . . . . . . . . . . . .31
Turning the answering system on/off . . . 31
Greeting message . . . . . . . . . . . . . . . . .31
Listening to messages . . . . . . . . . . . . . .32
Direct command operation using the
handset . . . . . . . . . . . . . . . . . . . . . . . . . 33
Remote operation. . . . . . . . . . . . . . . . . .33
Answering system setting . . . . . . . . . . .35
Multi-unit Operation
Operating additional units . . . . . . . . . . .37
Registering a handset to the base unit. . 37
Intercom between handsets. . . . . . . . . .38
Transferring calls between handsets,
conference calls . . . . . . . . . . . . . . . . . . .38
Copying phonebook entries . . . . . . . . . .39
Useful Information
Wall-mounting . . . . . . . . . . . . . . . . . . . . 40
Using an optional belt clip . . . . . . . . . . .41
Character entry . . . . . . . . . . . . . . . . . . .42
Error messages . . . . . . . . . . . . . . . . . . .45
Troubleshooting . . . . . . . . . . . . . . . . . . .45
Specifications . . . . . . . . . . . . . . . . . . . . .50
Index
Index . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Caller ID Service
Using Caller ID service. . . . . . . . . . . . . .24
Caller list. . . . . . . . . . . . . . . . . . . . . . . . .24
Voice mail service. . . . . . . . . . . . . . . . . .25
SMS (Short Message
Service)
Using SMS (Short Message Service). . .26
Turning SMS on/off. . . . . . . . . . . . . . . . .26
Changing SMS message centre numbers .
26
Sending a message . . . . . . . . . . . . . . . .27
Receiving a message . . . . . . . . . . . . . . .28
SMS settings . . . . . . . . . . . . . . . . . . . . .29
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Preparation
Accessory information
Included accessories
No. Accessory items Quantity
KXTG1831
1 AC adaptor for base unit
Part No. PQLV207AL
2 Telephone line cord
3 Telephone plug 1 1
4 Rechargeable batteries
AAA size
Part No. HHR-4EPT
5 Handset cover
6 Charger
Part No. PQLV30045
7 AC adaptor for charger
Part No. PQLV209CE
*1
*2
*3
11
11
24
12
—1
—1
KXTG1837
*1 The telephone line cord comes connected with the telephone plug.
*2 The handset cover comes attached to the handset.
*3 The AC adaptor for the charger comes connected with the charger.
123
456
7
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Preparation
Additional/replacement accessories
Model No. Description
KX-TGA183AZ Additional Digital Cordless Handset
KX-TCA717EX Wall-Mounting Adaptor
KX-TCA718EX Belt Clip
KX-A272
*1 Please contact your nearest Panasonic dealer for sales information.
Note:
L When replacing the batteries, use only 2 rechargeable AAA size nickel metal hydride (Ni-
MH) batteries. We recommend using Panasonic rechargeable batteries (Model No. HHR4EPT).
L We cannot be responsible for any damage to the unit or degradation of performance which
may occur from using non-Panasonic rechargeable batteries.
*1
DECT repeater
5
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Preparation
Important information
General
L Use only the AC adaptor included with this
product, noted on page 4.
L Do not connect the AC adaptor to any AC
outlet other than a standard 220–240 V
AC outlet.
L This product is unable to make calls when:
– the portable handset battery(ies) need
recharging or have failed.
– there is a power failure.
L Do not open the base unit or handset
other than to replace the battery(ies).
L This product should not be used near
emergency/intensive care medical
equipment and should not be used by
people with pacemakers.
L Care should be taken that objects do not
fall onto, and liquids are not spilled into,
the unit. Do not subject this product to
excessive smoke, dust, mechanical
vibration or shock.
Environment
L Do not use this product near water.
L This product should be kept away from
heat sources such as radiators, cookers,
etc. It should also not be placed in rooms
where the temperature is less than 5 °C or
greater than 40 °C.
L It is advised not to use the equipment at a
refuelling point. Users are reminded to
observe restrictions on the use of radio
equipment in fuel depots, chemical plants
or where blasting operations are in
progress.
L The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the unit and is
easily accessible.
Warning:
L To prevent the risk of electrical shock, do
not expose this product to rain or any
other type of moisture.
L Unplug this unit from power outlets if it
emits smoke, an abnormal smell or makes
unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped and contact an
authorised service centre.
Battery caution
L We recommend using the battery(ies)
noted on page 5. Use only rechargeable
battery(ies).
L Do not mix old and new batteries.
L Do not dispose of the battery(ies) in a fire,
as they may explode. Check local waste
management codes for special disposal
instructions.
L Do not open or mutilate the battery(ies).
Released electrolyte from the battery(ies)
is corrosive and may cause burns or injury
to the eyes or skin. The electrolyte may be
toxic if swallowed.
L Exercise care when handling the
battery(ies). Do not allow conductive
materials such as rings, bracelets or keys
to touch the battery(ies), otherwise a short
circuit may cause the battery(ies) and/or
the conductive material to overheat and
cause burns.
L Charge the battery(ies) in accordance
with the information provided in these
operating instructions.
L Only use the included base unit (or
charger) to charge the battery(ies). Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the battery(ies) to swell or explode.
Notice
L Please ensure that a separate telephone,
not dependent on local power, is available
for emergency use.
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L This equipment will be inoperable when
mains power fails.
L When a failure occurs which results in the
internal parts becoming accessible,
disconnect the power supply cord
immediately and return this unit to an
authorised service centre.
L To minimise the possibility of lightning
damage, when you know that a
thunderstorm is coming, we recommend
that you:
– Unplug the telephone line cord from the
phone socket.
– Unplug the power supply cord from the
AC power outlet.
L No “000” or other calls can be made from
this device during a mains power failure.
L The earcap on the handset is magnetised
and may retain metallic objects.
L This equipment has been tested and
found to comply with AS/NZS 3548: 1995
limits for electromagnetic interference.
Any modifications to any part of the
system or to any peripherals may void the
EMC compliance of the system or the
peripherals.
Preparation
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Preparation
Instructions to customer
Installation
Attached to this telephone is an approval label. This label is evidence that it is a “Permitted
Attachment” which has been authorised to be connected to your telephone service.
Conditions relating to connection and operation of this Permitted Attachment are contained in
Telecommunications General By-Law 220 (5).
You are authorised to install this Permitted Attachment yourself by plugging it into the line
socket of any regular telephone. You may connect it in place of your existing telephone or to
any spare telephone socket installed in your premises.
To disconnect your existing telephone you must first remove its plug from the line socket. You
can then insert the plug of your Permitted Attachment into the socket and use your
equipment.
If the plug of your existing telephone cannot be readily removed, you will have to remove the
screw securing it. To do this proceed as follows:
1 Loosen screw “A” sufficiently to remove the socket cover. (See Fig. 1.)
2 Remove screw “B” and withdraw the plug. (See Fig. 2.)
3 Replace screw “B”. (See Fig. 3.) Ensure that it screws completely into the socket recess.
(If the screw is too long, increase the hole depth or replace the screw with one 5 mm
shorter.)
4 Replace socket cover and tighten screw “A”. (See Fig. 4.)
SCREW “A”
8
SOCKET
Fig. 1
Fig. 3
PLUG
SCREW
“B”
TELEPHONE CORD
Connect to the PLUG
( )
as shown in Fig. 1.
SCREW “A”
SCREW
“B”
Fig. 2
SOCKET
Fig. 4
TG1831-1837AL(e).book Page 9 Friday, February 3, 2006 2:24 PM
Preparation
If you are satisfied with the operation of your telephone service after plugging in your
Permitted Attachment, your installation is completed.
You will be unable to connect this Permitted Attachment if your telephone service consists
only of a wall phone or an old style telephone which is not connected by means of a modern
plug and socket. In such cases a new socket will need to be installed.
Should the Permitted Attachment not operate when plugged into a socket, it is either faulty or
unsuitable for operation with your telephone service. It should be returned to the store where
purchased or to an Authorised Service Centre.
Service difficulties
If at any time a fault occurs on your telephone service carry out the following checks before
you call for service:
L Disconnect the Permitted Attachment and try using the service with the normal telephone.
L If the telephone service then operates satisfactorily, the fault is in your Permitted
Attachment. Leave the Permitted Attachment disconnected and report the fault to its
supplier or agent to arrange for repair.
L If when using the telephone the service is still faulty, report the fault to “Service Difficulties
and Faults” for attention.
You are required to keep this Permitted Attachment in good working order while it is
connected to your telephone service. Its construction or internal circuit must not be modified
in any way without permission.
Warning:
This cordless telephone system does not incorporate provision for secrecy of conversations.
Appropriately tuned radio equipment and other cordless telephone systems in close proximity
may be used by a third party to monitor and possibly interrupt conversations in progress when
this system is on radio operation.
9
A B
I GH
ABCDEF
TG1831-1837AL(e).book Page 10 Friday, February 3, 2006 2:24 PM
Preparation
Controls
Handset
Base unit (KX-TG1831)
A
C
D
E
F
G
B
H
A Speaker
B Charge contact
C {j/OK} (Menu/OK)
D {k} (Phonebook)
E {C} (Talk)
F Navigator key ({^}/{V}/{>}/{<})
G {s} (Speakerphone)
H {R} (Recall)
I KX-TG1831
Charge indicator/Ringer indicator
KX-TG1837
Charge indicator/Ringer indicator/
Message indicator
J Receiver
K Display
L {R} (Redial/Pause)
M {ih} (Off/Power)
N {C/T} (Clear/Mute)
O Dial keypad
P {INT} (Intercom)
Q Microphone
I
J
K
L
M
N
O
P
Q
A Charge contact
B {x} (Page)
Base unit (KX-TG1837)
A Charge contact
B Speaker
C {x} (Page)
D {4} (Erase)
E {■} (Stop)
F Answer on indicator
G {s} (Answer on)
H {6} (Play)/Message indicator
I Navigator key: {^}, {V}, {7}, {8}
10
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Displays
Preparation
Base unit
Display icons
Display
icon
w Within range of a base unit
L Handset is accessing base
k Handset is on an outside
u Answering system is on.
5 Battery strength
[2] Handset number (page 19)
F New SMS message
Meaning
L When flashing: Handset
is searching for base unit.
(out of range of base unit,
handset is not registered
to base unit, no power on
base unit)
unit. (intercom, paging,
changing base unit
settings, etc.)
call.
(page 31)
received
L Line is being used by
L Answering system is
*2
another handset.
being used by another
handset or the base
*1
unit.
Hook
(220–240 V, 50 Hz)
To telephone
network
Use only the included AC
adaptor and telephone line
cord.
*1
Charger (KX-TG1837 only)
(220–240 V,
50 Hz)
Use only the included AC adaptor.
Hooks
*1 KX-TG1837 only
*2 SMS users only
Connections
When the AC adaptor is connected, a short
beep will be heard. If it is not heard, check
the connections.
Note:
L Never install telephone wiring during a
lightning storm.
L The AC adaptor must remain connected
at all times. (It is normal for the adaptor to
feel warm during use.)
L The AC adaptor should be connected to a
vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight
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Preparation
of the adaptor may cause it to become
disconnected.
L The unit will not work during a power
failure. We recommend connecting a
standard telephone to the same
telephone line or to the same telephone
socket using a telephone double adaptor.
L The unit is not designed to be used with
rotary (pulse dialling) services.
If you subscribe to an ADSL service
L Please attach a noise filter (contact your
ADSL provider) to the telephone line
between the base unit and the telephone
line socket in the event of the following:
– Noise is heard during conversations.
– Caller ID features (page 24) do not
function properly.
Battery installation/replacement
Important:
L Use only the included rechargeable
batteries noted on page 4, 6.
L When replacing batteries, we recommend
using the Panasonic rechargeable
batteries noted on page 5, 6.
1 Press the notch on the handset cover
firmly and slide it in the direction of the
arrow.
L When replacing batteries, remove the
old batteries positive (S) terminal first.
Telephone
line cord
Noise filter
(For ADSL users)
Location
L For maximum distance and noise-free
operation, place your base unit:
– away from electrical appliances such as
TVs, radios, personal computers or
other phones.
– in a convenient, high and central
location.
To socket
12
2 Insert the batteries negative (T)
terminal first. Close the handset cover.
Battery charge
Place the handset on the base unit or
charger for about 7 hours before initial
use.
TG1831-1837AL(e).book Page 13 Friday, February 3, 2006 2:24 PM
Preparation
When charging, the battery icon is shown as
follows.
When the batteries are fully charged, 5
remains on the display.
L The charge indicator lights up when the
handset is placed on the base unit or
charger.
Base unit
*1 The pictured model is KX-TG1831.
*2 KX-TG1837 only
Note:
L It is normal for the handset to feel warm
during charging.
L If you want to use the unit immediately,
charge the batteries for at least 15
minutes.
L Clean the charge contacts of the handset,
base unit, and charger with a soft, dry
cloth once a month, otherwise the
batteries may not charge properly. Clean
more often if the unit is exposed to grease,
dust or high humidity.
*1
Charger
Charge
contact
*2
Battery icon Battery strength
7 Low
When flashing: Needs
to be charged.
Panasonic Ni-MH battery performance
(700 mAh)
Operation Operating time
In continuous use 20 hours max.
In continuous
standby mode
Note:
L It is normal for batteries not to reach full
capacity at the initial charge. Maximum
battery performance is reached after a few
complete cycles of charge/discharge
(use).
L Actual battery performance depends on a
combination of how often the handset is in
use and how often it is not in use
(standby).
L Battery operating time may be shortened
over time depending on usage conditions
and ambient temperature.
L Even after the handset is fully charged,
the handset can be left on the base unit or
charger without any ill effect on the
batteries.
L The battery strength may not be displayed
correctly after you replace the batteries. In
this case, place the handset on the base
unit or charger and charge for at least 7
hours.
170 hours max.
Turning the power on/off
Battery strength
Battery icon Battery strength
5 High
6 Medium
Power on
Press {ih} for about 1 second.
Power off
Press {ih} for about 2 seconds.
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Preparation
Symbols used in these operating instructions
Symbol Meaning
{j/OK} Press {j/OK}.
i Proceed to the next operation.
“ ” Select the words in quotations
shown on the display (e.g.,
“Handset Setup”) by
pressing {^} or {V}.
Display language
1 {j/OK}
2 Press {^} or {V} to select “Handset
Setup”. i {>}
3 Press {^} or {V} to select “Display
Setup”. i {>}
4 Press {^} or {V} to select “Select
Language”. i {>}
5 Press {^} or {V} to select the desired
language. i {>} i {ih}
Note:
L If you select a language you cannot read,
press {ih}, press {j/OK}, press {^} 3
times, press {>}, press {V} 2 times, press
{>}, press {V}, press {>}, select the
desired language, press {>}, then press
{ih}.
{V} to select “Set Date & Time”. i
{>}
4 Enter the current day, month, and year.
Example: 17 May, 2006
{1}{7} {0}{5} {0}{6}
5 Enter the current hour and minute.
Example: 3:30 PM
{0}{3} {3}{0} i Press {*} until
“03:30 PM” is displayed.
6 {j/OK} i {ih}
Note:
L To correct a digit, press {<} or {>} to
move the cursor, then make the
correction.
L The date and time may be incorrect after a
power failure. In this case, set the date
and time again.
Date and time
1 {j/OK}
2 Press {^} or {V} to select “Handset
Setup”. i {>}
3 Press {^} or {V} to select “Time
Settings”. i {>} i Press {^} or
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TG1831-1837AL(e).book Page 15 Friday, February 3, 2006 2:24 PM
Making calls
Making/Answering Calls
3 “Erase” i {>}
4 “Yes” i {>} i {ih}
1 Lift the handset and dial the phone
number.
L To correct a digit, press {C/T}, then
enter the correct number.
2 {C}
3 When finished talking, press {ih} or
place the handset on the base unit or
charger.
Speakerphone
1 During a conversation, press {s} to turn
on the speakerphone.
L Speak alternately with the caller.
2 When finished talking, press {ih}.
Note:
L For best performance, use the
speakerphone in a quiet environment.
L To switch back to the receiver, press
{C}.
To adjust the receiver or speaker volume
Press {^} or {V} while on a call.
Redial feature
Previously dialled phone numbers (each 24
digits max.) can be redialled.
Other features
Mute
While mute is turned on, you will be able to
hear the other party, but the other party will
not be able to hear you.
To mute your voice, press {C/T}.
L To return to the conversation, press
{C/T} again.
R button (to use the recall feature)
{R} is used to access optional telephone
services. Contact your service
provider/telephone company for details.
Note:
L If your unit is connected to a PBX (private
branch exchange), pressing {R} can allow
you to access certain features of your host
PBX such as transferring an extension
call. Consult your PBX dealer for details.
L You can change the recall time (page 22).
L You can access your service
provider/telephone company call waiting
service by having the recall time set at 100
msec. (default setting, see page 22), and
then follow your service
provider/telephone company call waiting
instructions to operate this service.
To make a call using the redial list
The last 10 phone numbers dialled are
stored in the redial list.
1 {R}
2 Press {^} or {V} to select the desired
number.
3 {C} / {s}
To erase numbers in the redial list
1 {R}
2 Press {^} or {V} to select the desired
number. i {>}
Pause button (for PBX/long distance
service users)
A pause is sometimes required when
making calls using a PBX or long distance
service.
Example: If you have to dial {0} before
dialling outside numbers manually, you will
probably need to pause after dialling {0}
until you hear a dial tone.
1 {0} i {R}
2 Dial the phone number. i {C} / {s}
15
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Making/Answering Calls
Note:
L A 3 second pause is inserted each time
{R} is pressed. Press repeatedly to
insert longer pauses.
Answering calls
1 Lift the handset and press {C} or {s}
when the unit rings.
L You can also answer a call by pressing
any dial key from {0} to {9}, {*}, {#},
or {INT}. (Any key answer feature)
2 When finished talking, press {ih} or
place the handset on the base unit or
charger.
Auto talk feature
You can answer calls simply by lifting the
handset off the base unit or charger. You do
not need to press {C}. To turn this feature
on, see page 19.
To adjust the ringer volume when an
outside call is being received
Press {^} or {V}.
Handset locator
Using this feature, you can locate the
handset if it has been misplaced.
1 Press {x} on the base unit.
2 To stop paging, press {x} on the base
unit or press {ih} on the handset.
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