Panasonic KX-TDA200E, KX-TDA100E, KX-TDA30CE, KX-TDA200C, KX-TDA30E User Manual

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Page 1

Model

Hybrid IP-PBX

User Manual

KX-TDA30/KX-TDA100/KX-TDA200

Thank you for purchasing the Panasonic Hybrid IP-PBX, KX-TDA30/KX-TDA100/KX-TDA200. Please read this manual carefully before using this product and save this manual for future use.

KX-TDA30/KX-TDA100/KX-TDA200: Version 1.1

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Feature Highlights

Call Centre

This PBX can establish Incoming Call Distribution Groups (ICD Group) by which a large volume of calls from the external customers could be received. One extension can act as the supervisor, and monitor other group members.

Customers

Queuing

ICD

Group 01

ICD

Group 02

You can forward your calls to a voice processing system and let calling parties leave messages in your mailbox when you are unable to receive calls.

Voice Mail Integration

Message

1.8 Utilising the Call Centre (Page 109) 1.9.3 If a Voice Processing System is Connected (Page 119)

Wireless System

This PBX optionally supports a Portable Station (PS) system. PSs can be used on the PBX with other wired telephones.

This PBX supports the PC Phone/PC Console when your computer is connected to certain Panasonic telephones via USB interface. The PC Phone/PC Console provides advanced control and monitoring of your PBX.

PC Phone/PC Console

Message

essage

Message

Appendix (Page 177) Consult your dealer

Easy Operation

If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.

ENTER

Navigator Key Jog Dial

Message/Ringer Lamp

1.1 Before Operating the Telephones (Page

(Station Message Detail Recording)

This PBX can record or print out call information: date, time, extension no., dialled no., duration, etc.

Date

01/02/02

Consult your dealer

12)

2 User Manual

Call Record

Time

10:03AM

11:07AM

Ext

1230

2230

Computer

• • • • • • •

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In This Manual,

• Proprietary Telephone is abbreviated as "PT".

Single Line Telephone is abbreviated as "SLT".

Portable Station is abbreviated as "PS".

Proprietary Telephone with a Display is abbreviated as "Display PT".

Digital Proprietary Telephone is abbreviated as "DPT".

• The suffix of each model number is omitted.

• The illustrations of the PBX are based on the KX-TDA200.

• The following icons are used frequently.

ConditionsHints

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Important Information

WARNING

• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.

• WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.

• DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST.

• THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS.

• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE SOCKET-OUTLET IS LOCATED/INSTALLED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE.

• TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE.

• TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY CONNECTORS OF THE UNIT.

Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or

laundry tub, in a wet basement or near a swimming pool.

2. Avoid using a telephone (other than a cordless type) during an electric storm. There may be a

remote risk of electric shock from lightning.

3. Do not use the telephone to report a gas leak in the vicinity of the leak.

4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a

fire. They may explode. Check with local codes for possible special disposal instructions.

SAVE THESE INSTRUCTIONS

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The KX-TDA30E, the KX-TDA30NE, the KX-TDA30GR, and the KX-TDA30CE are designed to interwork with the:

• Analogue Public Switched Telephone Network (PSTN) of a European country

• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic

rate access

The KX-TDA100E/KX-TDA200E, the KX-TDA100NE/KX-TDA200NE, the KXTDA100GR/KX-TDA200GR, and the KX-TDA100CE/KX-TDA200CE are designed to interwork with the:

• Analogue Public Switched Telephone Network (PSTN) of a European country

• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic

rate access

• Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access

• ONP 2048 kbit/s digital structured leased lines (D2048S)

We, Panasonic Communications Co., Ltd. /Panasonic Communications Company (U.K.) Ltd., declare that this equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. If you would like to receive a copy of the original Declaration of Conformity of our products which relates to the R&TTE, please visit our web address:

http://doc.panasonic-tc.de

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Attention

• If there is any trouble, disconnect the unit from the telephone line. Plug the telephone directly into the telephone line. If the telephone operates properly, do not reconnect the unit to the line until the problem has been repaired by a certified Panasonic dealer. If the telephone does not operate properly, chances are that the problem is in the telephone system, and not in the unit.

• Keep the unit away from heating appliances and electrical noise generating devices such as fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of the unit.

• This unit should be kept free of dust, moisture, high temperature (more than 40 °C) and vibration, and should not be exposed to direct sunlight.

• Never attempt to insert wires, pins, etc., into the vents or holes of this unit.

• Do not use benzene, thinner, or the like, or any abrasive powder to clean the cabinet. Wipe it with

a soft cloth.

• Do not use any handset other than a Panasonic handset for KX-TDA30/KX-TDA100/KX-TDA200 use.

The serial number of this product may be found on the label affixed to the side of the unit. You should note the model number and the serial number of this unit in the space provided and retain this manual as a permanent record of your purchase to aid in identification in the event of theft.

MODEL NO.:

SERIAL NO.:

For your future reference

DATE OF PURCHASE

NAME OF DEALER

DEALER'S ADDRESS

DEALER'S TELEPHONE NO.

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1 Operation ....................................................................................... 11

1.1 Before Operating the Telephones ........................................................................12

1.1.1 Before Operating the Telephones ............................................................................12

1.2 Making Calls ...........................................................................................................23

1.2.1 Basic Calling ............................................................................................................23

1.2.2 Easy Dialling ............................................................................................................27

1.2.3 Redial.......................................................................................................................30

1.2.4 When the Dialled Line is Busy or There is No Answer.............................................31

1.2.5 Accessing the ISDN Service (ISDN Service Access) ..............................................39

1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) ..............................40

1.2.7 Calling without Restrictions......................................................................................41

1.2.8

1.2.9

1.3 Receiving Calls ......................................................................................................46

1.3.1 Answering Calls .......................................................................................................46

1.3.2 Answering Hands-free (Hands-free Answerback)....................................................47

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) ................................48

1.3.4

1.3.5 Using the ANSWER/RELEASE Button....................................................................50

1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) .............52

1.4 During a Conversation...........................................................................................53

1.4.1 Transferring a Call (Call Transfer) ............................................................................53

1.4.2 Holding a Call...........................................................................................................57

1.4.3 Talking to Two Parties Alternately (Call Splitting).....................................................61

1.4.4 Answering Call Waiting ............................................................................................63

1.4.5 Multiple Party Conversation .....................................................................................67

1.4.6 Mute .........................................................................................................................75

1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) .......................76

1.4.8 Using the Headset (Headset Operation)..................................................................77

1.5 Before Leaving Your Desk.....................................................................................79

1.5.1 Forwarding Calls ......................................................................................................79

1.5.2 Showing a Message on the Caller’s Telephone Display (Absent Message) ............85

1.5.3 Preventing Other People from Using Your Telephone (Extension Lock) ..................87

1.6 Making/Answering an Announcement.................................................................88

1.6.1 Paging ......................................................................................................................88

1.6.2 Answering/Denying a Paging Announcement ..........................................................90

1.6.3

1.7 Setting the Telephone According to Your Needs ................................................94

1.7.1 Setting the Alarm (Timed Reminder) .......................................................................94

1.7.2 Refusing Incoming Calls (Do Not Disturb [DND]) ....................................................96

1.7.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper

1.7.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone

1.7.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone

To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) Setting Your Telephone from Another Extension or through DISA (Remote Setting)

Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS])

Making an Announcement and Having a Multiple Party Conversation (Broadcasting)

OHCA) .....................................................................................................................98

(Calling/Connected Line Identification Presentation [CLIP/COLP]) .........................99

(Connected Line Identification Restriction [COLR]) ...............................................100

.......42

.....45

..49

...91

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1.7.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling

Line Identification Restriction [CLIR]).................................................................... 101

1.7.7 Preventing Other People from Joining Your Conversation (Executive Busy Override

Deny)..................................................................................................................... 102

1.7.8 Turning on the Background Music (BGM) ............................................................. 103

1.7.9 Protecting Your Line against Notification Tones (Data Line Security) ................... 104

1.7.10 Checking the Time Service Status ........................................................................ 105

1.7.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) ........................ 106

1.7.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) 107

1.7.13 Clearing Features Set at Your Extension (Extension Feature Clear) .................... 108

1.8 Utilising the Call Centre...................................................................................... 109

1.8.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up).............. 109

1.8.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group

(Incoming Call Distribution Group Monitor) ........................................................... 112

1.8.3 Forwarding a Waiting Call (Manual Queue Redirection) ....................................... 115

1.9 Using User-supplied Equipment........................................................................ 116

1.9.1 If a Doorphone/Door Opener is Connected........................................................... 116

1.9.2 If a Host PBX is Connected................................................................................... 118

1.9.3 If a Voice Processing System is Connected.......................................................... 119

1.10 After Moving to a New Location in the Office................................................... 125

1.10.1 Using the Same Settings as Your Previous Extension (Walking Extension) ......... 125

1.11 Using a Display Proprietary Telephone............................................................. 126

1.11.1 Using the Call Log ................................................................................................. 126

1.11.2 Using the Directories ............................................................................................. 130

1.11.3 Accessing System Features (System Feature Access)......................................... 137

2 Manager Operation...................................................................... 139

2.1 Control Features.................................................................................................. 140

2.1.1 Extension Control .................................................................................................. 140

2.1.2 Time Service Mode Control................................................................................... 141

2.1.3 Restriction Level Control (Dial Tone Transfer) ....................................................... 143

2.1.4 Turning on the External Background Music (BGM) ............................................... 144

2.1.5 Recording Outgoing Messages (OGM)................................................................. 145

3 Customising Your Phone & System .......................................... 149

3.1 Customising Your Phone (Personal Programming)......................................... 150

3.1.1 Customising Your Phone (Personal Programming) ............................................... 150

3.1.2 Settings on the Programming Mode ...................................................................... 152

3.1.3 Customising the Buttons ....................................................................................... 162

3.2 Manager Programming ....................................................................................... 166

3.2.1 Programming Information ...................................................................................... 166

3.2.2 Manager Programming.......................................................................................... 167

3.3 Customising Your System (System Programming) ......................................... 169

3.3.1 Programming Information ...................................................................................... 169

3.3.2 System Programming............................................................................................ 172

4 Appendix ...................................................................................... 177

4.1 Troubleshooting .................................................................................................. 178

4.1.1 Troubleshooting ..................................................................................................... 178

4.2 Feature Number Table......................................................................................... 181

4.2.1 Feature Number Table........................................................................................... 181

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4.3 What is This Tone? ..............................................................................................190

4.3.1 What is This Tone? ................................................................................................190

4.4 Revision History...................................................................................................194

4.4.1 KX-TDA100/KX-TDA200 Version 1.1.....................................................................194

4.4.2 KX-TDA30 Version 1.1 ...........................................................................................195

Index .................................................................................................. 197

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Section 1

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

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1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636. You can also use a Panasonic Portable Station (PS) such as the KX-TD7590 or KX-TD7690. Use the feature depending on the telephone you are

using. If you are using a Panasonic proprietary telephone with a special feature button such as or a display (Display PT) or both, you can follow the operation with the button or display messages for easy programming. If you use a large display telephone (e.g., KX-T7636), you can follow the displayed messages to use the features. If your telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary telephone.

• If you use a Panasonic proprietary telephone which does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.3 Customising the Buttons".

REDIAL

Registration for Your Portable Station (PS)

You must register your PS in the PBX and determine its extension number before initial use. For PS registration, consult your dealer.

Feature Numbers

To use certain features, you need to enter specified feature numbers (and an additional parameter, if required). There are two types of feature numbers as follows:

• Flexible feature number

• Fixed feature number

Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. If you want to change the numbers, consult your dealer. In this manual, the default numbers (factory installed) are used for operations.

A flexible number is shown as (half-shaded key). Use the new programmed number if you have changed the feature number. Write the new number in the "Feature Number Table" (Appendix).

Notice

The default value of a flexible feature number may vary depending on country/area. For more details, consult your dealer.

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1.1 Before Operating the Telephones

If you use a single line telephone which does not have the " " or "#" keys;

it is not possible to access features that have " " or "#" in their feature numbers.

Tone

You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 What is This Tone?" (Appendix).

Display

In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features. A message is displayed depending on the feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key, you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can operate features or make calls using the display message. Refer to "1.11 Using a Display Proprietary Telephone".

Notice

In this manual, the display messages are described in English.

Your Extension Number

If you use a Panasonic display proprietary telephone, you can check your own extension number on the display. Press the TRANSFER button or Soft (S1) button while on-hook.

Using a Navigator Key/Jog Dial/Volume Key

The Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The contrast or the volume level and the items will change as follows:

Navigator Key Jog Dial Volume Key

increases

Down

decreases

(Level

increases

ENTER

Down

decreases

)

Left

(anti-clockwise)

Right

(clockwise)

(Level

RightLeft

decreases

Level

)

Level

increases

(Level

)

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1.1 Before Operating the Telephones

Examples

The displays and the illustrations shown as examples are from a telephone connected to the KXTDA200.

Restrictions

Some features may be restricted at your extension under the system programming. Consult your manager or dealer.

Icon Descriptions

The following icons show you the feature availability, notes and action to use the features.

This feature cannot be used with a single line telephone.

See "Programming" for Related Programming if necessary.

Off-hook (One of the following).

• Lift the handset.

• Press the SP-PHONE button.

• Press the MONITOR button.

(To start talking, lift the handset.)

• Press TALK button.

On-hook (One of the following).

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

• Press CANCEL button.

(CO)

outside line

group no.

Seize an outside line (One of the following).

• Press the CO button.

• Dial automatic line access number 0 or 9.

• Dial outside line group access number and outside line group number.

Press the Call button on the Doorphone.

Press the hookswitch lightly.

desired no.

extension no.

phone no.

14 User Manual

Press the corresponding feature button on the proprietary telephone.

Enter the required number.

account code

Enter the account code.

Dial an extension number. Dial outside phone number.

Dial the telephone number.

outside phone no.

Ta lk .

You will hear a busy, confirmation, dial, ring or ringback tone.

B. Tone: Busy Tone C. Tone: Confirmation Tone D. Tone: Dial Tone R. Tone: Ring Tone R. B. Tone: Ringback Tone

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1.1 Before Operating the Telephones

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.

Fixed Buttons

(CO)

AUTO DIAL

STORE

CO: Used to make or receive an outside call. (Button assignment is required.) Also used as feature buttons. (Button assignment is required.) (Only the outside line "number" [e.g., 1, 2] may be shown on some telephones.)

AUTO DIAL/STORE: Used for System/Personal Speed Dialling or storing programme changes.

SP-PHONE

PAUSE

SP-PHONE: Used for hands-free operation.

PAU SE : Used to insert a pause when storing a telephone number. This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone.

REDIAL

REDIAL: Used to redial the last dialled number.

MESSAGE

MESSAGE: Used to leave a message waiting indication or call back the party who left the message waiting indication.

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1.1 Before Operating the Telephones

INTERCOM

INT’

MONITOR

INTERCOM: Used to make or receive intercom calls.

MONITOR: Used for hands-free dialling. You can monitor the party’s voice in hands-free mode.

AUTO ANS

MUTE

Soft Buttons: Used to select the item displayed on the bottom of the display.

AUTO ANS (Auto Answer)/MUTE: Used to receive an incoming call in hands-free mode or mute the microphone during a conversation.

TRANSFER

TRANSFER: Used to transfer a call to another party.

HOLD

HOLD: Used to place a call on hold.

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1.1 Before Operating the Telephones

FLASH/

RECALL

VOICE CALL

MUTE

PROGRAM

FLASH/RECALL:

Used to disconnect the current call and make another call without hanging up. This button also functions as a CANCEL button while on-hook.

VOICE CALL/MUTE: Used to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation.

PROGRAM: Used to enter and exit the Programming mode.

CONF

FWD/DND

ANSWER

CONF (Conference): Used to establish a multiple party conversation.

Call Forwarding (FWD)/Do Not Disturb (DND):

Used to perform Call Forwarding (FWD) or Do Not Disturb (DND).

ANSWER: Used to answer an incoming call.

PROG.

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1.1 Before Operating the Telephones

RELEASE

(PF)

RELEASE: Used to disconnect the line.

Programmable Feature (PF):

Located on the upper part of the CO button array or on the DSS Console.

Assigns the desired button and used to access the stored feature. Mostly used as a One-touch Dialling button. (Only the "F and number" may be shown on some telephones.)

VOL

MODE

Navigator Key/Jog Dial/Volume Key: Used to adjust the volume and the display contrast or select desired items.

MODE: Used to shift the display to access various features.

SELECT:

SELECT SHIFT

Used to select the displayed item or to call the displayed phone number.

ENTER: Used to confirm the selected item.

SHIFT: Used to access the second level of Soft button features.

CANCEL: Used to cancel the selected item.

Customised Buttons

If the term is in parentheses like (Account) in this section, it means a flexible button has been made into an "Account" button. To customise, refer to "3.1.3 Customising the Buttons".

Buttons Feature

Loop-CO (L-CO)

Group-CO (G-CO)

Used to access an idle outside line for making outside calls. Incoming outside calls from any outside line arrive at this button.

Used to access an idle outside line in a specified outside line group for making outside calls. Incoming calls from outside lines in the assigned outside line group arrive at this button.

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1.1 Before Operating the Telephones

Buttons Feature

Single-CO (S-CO)

Direct Station Selection (DSS)

Used to access a specified outside line for making or receiving outside calls.

Used to access an extension with one-touch. It is also possible to be changed to the other feature button.

One-touch Dialling Used to access a desired party or system feature with one-touch.

Incoming Call Distribution Group (ICD Group)

Message

Used to access a specified incoming call distribution group for making or receiving calls.

Used to leave a message waiting indication or call back the party who left the message waiting indication.

Message for another extension Used to have a Message button for another extension.

Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls

Used to forward all calls to a specified destination or refuse.

FWD/DND—Outside calls Used to forward outside calls to a specified destination or refuse.

FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.

Group FWD—Both calls Used to forward all the calls to your group to a specified destination.

Group FWD—Outside calls Used to forward the outside calls to your group to a specified destination.

Group FWD—Intercom calls

Used to forward the intercom calls to your group to a specified destination.

Account Used to enter an account code.

Conference Used to establish a multiple party conversation.

Te r mi n a te

External Feature Access (EFA)

Used to disconnect the current call and make another call without hanging up.

Used to access special features offered by a host PBX or a telephone company.

Charge Reference Used to check the total call charge for your own extension.

Call Park Used to park or retrieve a call in a preset parking zone.

Call Park (Automatic Park Zone)

Used to park a call in an idle parking zone automatically.

Call Log Used to show the incoming call information.

Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.

Log-in/Log-out Used to switch between the log-in and log-out mode.

Log-in/Log-out of a specified group

Used to have a Log-in/Log-out button for another incoming call distribution group.

Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.

Hurry-up

Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.

Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.

System Alarm Used to confirm a PBX error. For more details, consult your dealer.

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1.1 Before Operating the Telephones

Buttons Feature

Time Service (Day/Night/ Lunch/Break)

Used to switch the time service mode.

Answer Used to answer an incoming call.

Release

Toll Restriction/Call Barring

Used to disconnect the line during or after a conversation or to complete a Call Transfer.

Used to change the toll restriction/call barring level of other extension users temporarily.

ISDN Service Used to access an ISDN service.

Calling Line Identification Restriction (CLIR)

Connected Line Identification Restriction (COLR)

Used to switch between the CLIP and CLIR services.

Used to switch between the COLP and COLR services.

ISDN-Hold Used to transfer a call using telephone company.

Headset Used to talk using the headset.

Time Service Switching Mode (Automatic/Manual)

Used to switch the time service mode, Automatic or Manual.

Two-way Record Used to record a conversation into your own mailbox.

Two-way Transfer Used to record a conversation into the mailbox of a specific extension.

One-touch Two-way Transfer

Live Call Screening (LCS)

Used to record a conversation into the mailbox of a specific extension with one-touch.

Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.

Voice Mail Transfer Used to transfer a call to the mailbox of a specified extension.

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How to Follow the Steps

An example of system operation is shown below.

1.1 Before Operating the Telephones

Calling Another Extension

To another extension (Intercom Call)

PT and SLT

PT/SLT/PS

extension no.

(DSS)

Off-hook.

The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

To call using a directory, refer to "1.11.2 Using the Directories".

For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Customising Your Phone

or press DSS.

3.1.3 Customising the Buttons Create or edit a Direct Station Selection (DSS) button.

Talk.Dial extension number

Programming References: The related or required programming is noted.

Feature title

Operation steps

The description of the icons are explained on "Icon Descriptions".

Conditions

Hints

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1.1 Before Operating the Telephones

Connection Example

This diagram shows you a connection example.

Telephone Company

Private IP

Network

Computer

Batteries

Computer

Printer

Hybrid IP-PBX

KX-TDA30 KX-TDA100 KX-TDA200

Single Line

Telephone

Fax Machine

Wireless Phone

Single Line

Telephone

Digital Proprietary Telephone

Analogue Proprietary Telephone

Computer

DSS Console

Router

Computer

(Server)

Doorphone & Door Opener

External Music Source

Pager/

Speaker

22 User Manual

Amplifier

ISDN Telephone

Portable

Station

Voice Processing

Cell Station

System

Digital Proprietary Telephone

KX-T7636/ KX-T7633

KX-T7600 Digital

Proprietary

Telephone

DSS Console

USB

Computer

KX-T7600 Digital

Proprietary

Telephone

Page 23

1.2 Making Calls

1.2.1 Basic Calling

— Calling Another Extension — Calling an Outside Party — Making a Call to a Private Network (TIE Line Access) — Using an Account Code (Account Code Entry)

Calling Another Extension

To another extension (Intercom Call)

PT and SLT

PT/SLT/PS

extension no.

(DSS)

Off-hook.

extension number

or press

DSS

1.2 Making Calls

Talk.Dial

• The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

• To call using a directory, refer to "1.11.2 Using the Directories".

• For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Customising Your Phone

• 3.1.3 Customising the Buttons Create or edit a Direct Station Selection (DSS) button.

User Manual 23

Page 24

1.2 Making Calls

To an operator (Operator Call)

You can call an extension or a group assigned as the operator.

PT/SLT/PS

Enter

9 or 0

Off-hook.

• The operator call number (default) varies depending on country/area. For more details, consult your dealer.

Calling an Outside Party

You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX. Select one of the following methods:

To select an idle outside line automatically (Automatic Line Access)

PT/SLT/PS

(L-CO)

0 9

Off-hook. Talk.

Press L-CO or enter automatic

line access number.

outside

phone no.

Dial outside phone number.

• The automatic line access number (default) varies depending on country/area. For more details, consult your dealer.

To select an idle outside line in the specified outside line group automatically (Outside Line Group Access)

PT and SLT

PT/SLT/PS

(G-CO)

outside line

group no.

outside

phone no.

Off-hook. Talk.

24 User Manual

Press

G-CO

line group access number

and then

number

or enter

outside line group

(2 digits).

outside

Dial

outside phone

number

Page 25

To select the specified outside line

PT and

PT/PS

1.2 Making Calls

outside

phone no.

Dial

outside phone

number

Talk.Press

Off-hook.

(S-CO)

S-CO

• Each of the S-CO button or G-CO button light shows the current status as follows:

Off: The line is idle. Red on: The line is in use.

• You may be restricted from making a call to the specified outside party. To make a call, refer to "1.2.7 Calling without Restrictions".

• To confirm number before dialling, you can enter a phone number and confirm it on the display and then go off-hook. (Predialling)

• Call Charge Reference

You can confirm your total call charges by pressing the Charge Reference button.

• To make a call to another party without going on-hook, press the FLASH/RECALL button. It will re-access the outside line and provide external dial tone. Pressing the Terminate button will provide intercom dial tone. You can dial the new phone number without going on/off-hook.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode–Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

• 3.1.3 Customising the Buttons

Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (SCO) button, a Terminate button or a Charge Reference button.

Making a Call to a Private Network (TIE Line Access)

When your PBX is connected to a private network, you can access it.

To call

PT/SLT/PS

private phone no.

Talk.

number.

Off-hook.

Enter 7. Dial private phone

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Page 26

1.2 Making Calls

Using an Account Code (Account Code Entry)

You may give a specified account code to extension users and check their telephone usage. You can specify an account code for each client and check the call duration.

PT/SLT/PS

(Account)

account code

D.Tone

Off-hook.

Press enter

Account

Enter

account code

(max. 10 digits).

Enter #.

outside

phone

no.

Dial

outside

phone number

Seize outside line before entering outside phone number.

• A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up.

• Account codes may use the digits "0" through "9".

• If you enter the wrong code, press the " " key and re-enter the account code.

• You may not be able to make an outside call without an account code. Entry mode is

assigned to each user. Ask your manager for your mode.

• For your convenience, you can store the code with the phone number in the memory (e.g., Speed Dialling).

Customising Your Phone

26 User Manual

• 3.1.3 Customising the Buttons

Create or edit an Account button.

Page 27

1.2.2 Easy Dialling

This is convenient for frequently dialled phone numbers.

— With a One Touch Button (One-touch Dialling) — Using Numbers Stored at Your Extension (Personal Speed Dialling) — Using Numbers Stored in the PBX (System Speed Dialling) — To a Preset Number by Going Off-hook (Hot Line) — Using a Preprogrammed Number (Quick Dialling)

With a One Touch Button (One-touch Dialling)

You can store a phone number into the flexible button for one-touch operation.

PT/PS

1.2 Making Calls

(One-touch Dialling)

Press

Off-hook.

Dialling

One-touch

Customising Your Phone

• 3.1.3 Customising the Buttons Create or edit a One-touch Dialling button, store the desired phone number or feature number.

Using Numbers Stored at Your Extension (Personal Speed

Dialling)

You can store numbers at your extension for your personal use. (Default: 10 numbers, 00-09) This feature is also known as Station Speed Dialling.

To store a phone number

PT/SLT

personal speed

dialling no.

desired

phone no.

C.Tone

Off-hook.

Enter 30.

Enter

personal speed

dialling number

(2 digits).

Enter

Enter outside line access number before outside phone number.

desired

phone number

(max. 32 digits).

Enter #.

On-hook.

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Page 28

1.2 Making Calls

To dial

PT/SLT

AUTO DIAL

STORE

Enter

Off-hook.

Press

AUTO DIAL

or enter .

• To call using a directory, refer to "1.11.2 Using the Directories".

Using Numbers Stored in the PBX (System Speed Dialling)

You can make calls using speed dialling numbers stored in the PBX.

PT/SLT/PS

personal speed

dialling no.

Dial

personal speed

dialling number

(2 digits).

AUTO DIAL

system speed

dialling no.

system speed

Dial

dialling number

(3 digits).

Off-hook.

STORE

Press

AUTO DIAL

or enter .

• To call using a directory, refer to "1.11.2 Using the Directories".

To a Preset Number by Going Off-hook (Hot Line)

You can make an outside call simply by going off-hook if you have preprogrammed your phone. This feature is also known as Pickup Dialling.

To store a phone number

PT/SLT/PS

4 0

desired

phone

no.

C.Tone

Off-hook.

28 User Manual

Enter

740

Enter 2.

Enter

desired

phone number

(max. 32 digits).

Enter outside line access number before outside phone number.

Enter #.

On-hook.

Page 29

To set/cancel

PT/SLT/PS

1.2 Making Calls

Set

4 07

Cancel

C.Tone

Off-hook.

To dial

PT/SLT/PS

Off-hook.

Enter

740

Enter 1 to set or

to cancel.

On-hook.

• To call another party, dial the desired party’s phone number before the preprogrammed number is dialled.

• You should assign the intercom line as the seized line when going off-hook. (Preferred Line Assignment—Outgoing)

• If cancelling Hot Line is difficult because this feature is activated immediately after going off-hook, consult your dealer.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

Using a Preprogrammed Number (Quick Dialling)

You can make a call simply by pressing the preprogrammed number for quick dialling. For details, consult your manager or dealer.

PT and SLT

PT/SLT/PS

quick dialling no.

quick dialling

Off-hook.

• It is a useful feature for Hotel. For example, to dial the Room Service, dial the digit "3", not the full extension number.

Dial

number

(max. 4 digits).

User Manual 29

Page 30

1.2 Making Calls

1.2.3 Redial

This is convenient when calling the same outside party again.

— Redialling the Last Number You Dialled (Last Number Redial)

Redialling the Last Number You Dialled (Last Number Redial)

PT/SLT/PS

REDIAL

Off-hook.

Press

REDIAL

or enter #.

• Up to 32 digits can be stored and redialled.

• After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry.

• Automatic Redial

To redial automatically, press the SP-PHONE button and then the REDIAL button, or press the REDIAL button directly. It will keep trying the busy number until the called party answers or until a specified timeout. You can perform other tasks during dialling. To cancel, press the FLASH button. Some outside lines may not support this feature.

This feature is not available for the KX-T7665 and PS.

30 User Manual

Page 31

1.2 Making Calls

1.2.4 When the Dialled Line is Busy or There is No Answer

— Reserving a Busy Line (Automatic Callback Busy) — Setting Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS]) — Sending a Call Waiting Tone (Call Waiting) — Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication

(Message Waiting)

— Joining an Existing Call (Executive Busy Override) — Monitoring Another Extension (Call Monitor) — To an Extension Refusing the Call (DND Override)

Reserving a Busy Line (Automatic Callback Busy)

You can set the telephone to receive callback ringing:

• when a dialled extension becomes idle.

• when your desired outside line that is in use by another extension becomes idle.

You cannot set Automatic Callback Busy for a busy party outside of the PBX.

When you answer the callback ringing:

• For an outside call: The line is seized.

• For an intercom call: The called extension starts ringing automatically.

To set (for both extension and outside line)

PT/SLT/PS

While hearing a busy tone

C.Tone

Enter 6.

On-hook.

To answer the callback ringing from an idle extension

PT/SLT/PS

While hearing a callback ringing

R.B.Tone

Off-hook.

Talk.

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Page 32

1.2 Making Calls

To answer the callback ringing from an idle outside line

PT/SLT/PS

While hearing a callback ringing

outside

phone no.

Off-hook.

Dial

outside phone

number

Talk.

• If you do not answer the callback ringing within 10 seconds, this feature will be cancelled.

To cancel callback ringing (Automatic Callback Busy Cancel)

PT/SLT/PS

Off-hook.

4 6

Enter 46.

C.Tone

On-hook.

Setting Callback on an ISDN Line (Completion of Calls to Busy

Subscriber [CCBS])

You can set the telephone to receive callback ringing when a busy called party on an ISDN line becomes free. When you answer the callback ringing, the called party’s telephone number is automatically dialled.

PT/SLT/PS

While hearing a busy tone

Enter 6.

32 User Manual

C.Tone

On-hook.

Page 33

To answer while hearing a callback ringing

PT/SLT/PS

Off-hook.

To cancel (CCBS Cancel)

PT/SLT/PS

1.2 Making Calls

Off-hook.

4 6

Enter 46.

C.Tone

On-hook.

• If you do not answer within a specified time period, this feature will be cancelled.

• Availability of this feature depends on the ISDN service offered by your telephone

company.

Sending a Call Waiting Tone (Call Waiting)

You can inform the called party that your call is waiting. This feature is also known as Busy Station Signalling (BSS).

PT/SLT/PS

While hearing a busy tone

Enter 1.

• Depending on the other party’s telephone, the "Off-hook Call Announcement (OHCA)" and the "Whisper OHCA" features can be used. You can talk to the other party through the speaker and the microphone (OHCA) or you only send a call announcement through the handset (Whisper OHCA), if they are having another conversation using the handset. Refer to "1.7.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/ Whisper OHCA)".

User Manual 33

Page 34

1.2 Making Calls

Leaving a Message Waiting Indication/Calling Back the Caller

Who Left an Indication (Message Waiting)

For a caller When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back.

For a called extension As a message receiver, the Message button light or Message/Ringer Lamp lets you know that a call has been received. If you receive notification, you can call the caller back by a simple operation.

For a caller

To leave a message waiting indication

PT/SLT/PS

When the called extension is busy or does not answer

MESSAGE

Press MESSAGE or enter 4.

C.Tone

On-hook.

To leave/cancel a message waiting indication

PT/SLT/PS

PT and SLT

Leave

Cancel

Enter 1 to leave or 0 to cancel.

Off-hook.

Enter 70.

desired

extension no.

Enter desired extension number.

C.Tone

On-hook.

34 User Manual

Page 35

For a called extension

To check the left message and call back

PT/PS

While on-hook

MESSAGE

1.2 Making Calls

Press

MESSAGE

until the desired extension appears.

Off-hook.

Talk.

To call back

PT/SLT/PS

MESSAGE

Off-hook.

Press MESSAGE or enter 70 and then 2.

To clear message waiting indications left on your extension

PT/SLT/PS

your

extension no.

Talk.

C.Tone

Off-hook.

Enter 70.

Enter 0.

Dial your extension number.

On-hook.

User Manual 35

Page 36

1.2 Making Calls

• The Message button light or Message/Ringer Lamp shows the current status as follows:

• The display shows the messages starting with the most recent call.

• At a called extension, the MESSAGE button allows you to clear message waiting

• On your PT, you can establish one or more "Message for another extension" buttons.

• A single line telephone extension user will receive a special dial tone as message waiting

• KX-TDA100/KX-TDA200 only

Customising Your Phone

Off: No message Red on: You have a message.

indications if you do not want to call the callers back. To clear, press the MESSAGE button and then press the soft button.

These buttons can accept the message waiting notification of other extensions or various incoming call distribution groups. In other words, you can monitor the message waiting notifications of other telephones.

notification when going off-hook.

The message waiting lamp of a single line telephone can also let you know that you have a message in the same way as the Message button.

• 3.1.3 Customising the Buttons Create or edit a Message button or Message for another extension button.

36 User Manual

Page 37

1.2 Making Calls

Joining an Existing Call (Executive Busy Override)

The preprogrammed extension can call someone who is busy on the telephone and establish a threeparty conversation.

To join

PT/PS

Outside call

Off-hook.

(CO)

Press corresponding

B.Tone C.Tone

PT/SLT/PS

Intercom call

While hearing a busy tone

Enter 3.

C.Tone

Talk.

For the joined extension

To talk to each party alternately

PT/PS

During a conversation

To continue

Enter 3.

Talk.

TRANSFER

Press

TRANSFER

Talk to the other party.

• You can also deny others the possibility of joining your conversation (Default: Allow). Refer to "1.7 Setting the Telephone According to Your Needs".

User Manual 37

Page 38

1.2 Making Calls

Monitoring Another Extension (Call Monitor)

The preprogrammed extension can monitor another extension.

To monitor

PT/SLT/PS

Off-hook.

extension no.

Dial

extension

number

B.Tone

Enter 5.

To an Extension Refusing the Call (DND Override)

The preprogrammed extension can call someone who has set the DND feature.

PT/SLT/PS

While hearing the DND tone

Enter 1.

R.B.Tone

Talk.

38 User Manual

Page 39

1.2 Making Calls

1.2.5 Accessing the ISDN Service (ISDN Service Access)

You can access services provided by the ISDN.

To access

PT/PS

(If all required digits are stored.)

service code

(Requires to dial additional digits.)

Off-hook.

On-hook.

outside line

Seize outside line.

(ISDN Service)

(ISDN Service) (ISDN Service)

Press ISDN service. Or press ISDN service and then enter service code and then press ISDN service again.

• Availability of features depends on the ISDN service of your telephone company.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit an ISDN Service button.

User Manual 39

Page 40

1.2 Making Calls

1.2.6 Alternating the Calling Method (Alternate Calling— Ring/Voice)

The caller can alternate the alerting method, either ring or voice, when making an intercom call. On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call.

Ringing (Default): You can call the other party with a ring tone.

Voice-calling: You can talk to the other party immediately after confirmation tone.

To change the method

PT/SLT/PS

After dialling

C.Tone

Enter .

• If the called party uses a single line telephone or portable station, Voice-calling is not available.

• This feature is not available when the called party’s telephone is in the Voice Call Deny mode.

Talk.

Ring

Hello

Customising Your Phone

40 User Manual

• 3.1.2 Settings on the Programming Mode—Alternate Receiving—Ring/Voice

Select the alerting method, either ring or the other party’s voice.

Page 41

1.2 Making Calls

1.2.7 Calling without Restrictions

— Using Your Calling Privileges at Another Extension (Remote COS Access)

Using Your Calling Privileges at Another Extension (Remote COS

Access)

You can use your calling privileges (Class of Service) at another extension. You may override restrictions which have been set. To use this feature, an original extension number and an extension PIN (Personal Identification Number) are required. You can make a call by entering a verified code and verified code PIN. For the available verified code, ask your manager.

To call (Walking COS)

PT/SLT/PS

Off-hook.

PIN: Personal Identification Number

your

Enter 47.

extension no.

Dial your extension number.

Enter extension PIN (max. 10 digits).

If a wrong extension PIN is entered, you hear an alarm tone.

To call with a verified code (Verified Code Entry)

PT/SLT/PS

PIN: Personal Identification Number

Off-hook.

verified code PIN

Enter verified code PIN (max. 10 digits).

Enter 47.

C.Tone & D.Tone

desired

extension no.

phone no.

Dial desired phone number.

Enter .

extension PIN

verified code

Enter verified code (max. 4 digits).

desired

extension no.

C.Tone & D.Tone

phone no.

Dial desired phone number.

Seize outside line before entering outside phone number.

If a wrong verified code PIN is entered, you hear an alarm tone.

Seize outside line before entering outside phone number.

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Page 42

1.2 Making Calls

1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])

— Calling through DISA

Calling through DISA

When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator’s assistance. You may be able to access system features or call an outside party with your password depending on the security mode. Ask your manager for the mode assigned to your PBX.

To call an extension

From Outside Telephone

In No Security Mode/Trunk Security Mode

DISA

phone no.

Off-hook.

In All Security Mode

Off-hook.

extension PIN

verified code PIN

Dial

DISA

phone number

DISA

phone no.

Dial

DISA

phone number.

PIN: Personal Identification Number

desired

R.B.Tone & DISA message

C.Tone & D.Tone

extension no.

Dial

desired

extension number

Enter 47.

desired

extension no.

your

extension no.

verified

code

Dial

your extension number

Or enter

and then

verified code

Enter

verified code PIN

42 User Manual

extension PIN

(max.10 digits).

Dial

desired

extension number

Page 43

To call an outside party

1.2 Making Calls

From Outside Telephone

PIN: Personal Identification Number

In No Security Mode

DISA

R.B.Tone & DISA message

Off-hook.

phone no.

Dial

DISA

phone number.

In Trunk Security Mode/All Security Mode

DISA

R.B.Tone & DISA message

Off-hook.

phone no.

Dial

DISA

phone number

extension PIN

verified code PIN

Enter extension PIN or verified code PIN

(max.10 digits).

C.Tone & D.Tone

Seize outside line before dialling outside phone number.

outside

phone no.

Dial outside phone number.

outside

phone no.

Dial outside phone number.

Seize outside line before dialling outside phone number.

Enter 47.

Dial your extension number. Or enter

code.

your

extension no.

verified

code

and then verified

To retry

From Outside Telephone

To dial a different number during a conversation with an outside party or while hearing the ringback, reorder, or busy tone

phone no.

Dial

phone number

Dial a line access number as the first digit when calling an outside party.

Enter .

DISA message

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Page 44

1.2 Making Calls

• WARNING

• Time limit

• If Built-in Automated Attendant service is set, you can access the desired extension

When you enable the Outside-to-Outside Call feature of DISA, and a third party discovers the password (verified code PIN/extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account. In order to avoid this problem, we strongly recommend the following points: a) Carefully maintain the secrecy of the PIN. b) Specify a complicated PIN as long and random as you can make it. c) Change the PIN frequently.

Both parties will hear an alarm tone fifteen seconds before the specified time limit. To extend, press any dial button except .

simply by pressing a single digit (0-9) from the options given the prerecorded message.

44 User Manual

Page 45

1.2 Making Calls

1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting)

You can set the following features on your telephone from another extension or through DISA.

• Call Forwarding (FWD)/Do Not Disturb (DND)

• Changing the Log-in/Log-out Status of Extensions

• Absent Message

• Extension Lock

• Time Service—Changing the Time Mode (Day/Night/Lunch/Break)

From another extension

PT/SLT/PS

Off-hook.

PIN: Personal Identification Number

Enter 47.

Through DISA

From Outside Telephone

DISA

phone no.

Dial

Off-hook.

DISA

phone number.

Dial your extension number.

PIN: Personal Identification Number

R.B.Tone & DISA message

your

extension no.

If a wrong extension PIN is entered, you hear an alarm tone.

extension PIN

Enter extension PIN (max. 10 digits).

Enter 47.

extension no.

C.Tone & D.Tone

your

extension no.

Dial your extension number.

feature no.

Dial desired feature number.

desired

extension PIN

C.Tone & D.Tone

Enter extension PIN (max. 10 digits).

If a wrong extension PIN is entered, you hear an alarm tone.

desired

extension no.

feature no.

Dial desired feature number.

User Manual 45

Page 46

1.3 Receiving Calls

1.3.1 Answering Calls

PT/SLT/PS

Off-hook.

Select one of the following methods:

· Lift the handset to receive the preferred line. (Default: Ringing line is selected.)

· Press the SP-PHONE button.

· Press the flashing CO, INTERCOM or ICD Group button directly.

· Press the ANSWER button.

Talk.

• The ICD Group button light shows the current status as follows:

Off: Idle Green on: The line is in use. (You are using the line.) Red on: Your extension is in Log-out mode from the incoming call distribution group.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—

Preferred Line Assignment—Incoming

Select the seized line when going off hook.

Alternate Receiving—Ring/Voice

Select the Calling method, either ring or the other party’s voice.

• 3.1.3 Customising the Buttons

Create or edit an Incoming Call Distribution Group (ICD Group) button.

46 User Manual

Page 47

1.3 Receiving Calls

1.3.2 Answering Hands-free (Hands-free Answerback)

You can answer an incoming call without going off-hook as soon as the line is connected. When an intercom call arrives, you will hear the caller talking without the phone ringing. When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings. Hands-free Answerback for outside calls requires System Programming. Consult your dealer.

To set/cancel

While on-hook

AUTO ANS

MUTE

Press

AUTO ANS

• The AUTO ANS button light shows the current status as follows:

Off: Not set On: Set

• For a PS user, refer to "Operating Instructions" for PS.

User Manual 47

Page 48

1.3 Receiving Calls

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)

— Answering a Call from Another Telephone (Call Pickup) — Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny)

Answering a Call from Another Telephone (Call Pickup)

You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk. The following types of pickup are available:

Group Call Pickup: Picks up a call within your group. Directed Call Pickup: Picks up a specified extension’s call.

PT/SLT/PS

(DSS)

Off-hook.

4 0

Press flashing

Enter Or enter

and then dial

group no.

extension no.

DSS

and then dial

group number

extension number

Group

Directed

(2 digits).

C.Tone

Talk.

• If you receive a call waiting tone, you can ask a third party to pick up your second call with Directed Call Pickup.

• If there are multiple incoming calls for the same group, the longest waiting call is received first.

Denying Other People the Possibility of Picking Up Your Calls

(Call Pickup Deny)

You can deny or allow other people to pick up your calls.

PT/SLT/PS

Deny

Allow

Enter 1 to deny or 0 to allow.

C.Tone

On-hook.

Off-hook.

Enter

2 07

720

48 User Manual

Page 49

1.3 Receiving Calls

1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS])

You can be notified of incoming outside calls through an external speaker. These calls can be answered from any extension.

Through an external speaker

<KX-TDA100/KX-TDA200>

PT/SLT/PS

While hearing a tone

speaker no.

Dial speaker number (1 digit).

C.Tone

Talk.

Off-hook.

Enter 42.

<KX-TDA30>

PT/SLT/PS

While hearing a tone

Off-hook.

• You can also receive a paging announcement via a speaker with this operation.

Enter 42.

Enter 1.

C.Tone

Talk.

User Manual 49

Page 50

1.3 Receiving Calls

1.3.5 Using the ANSWER/RELEASE Button

The ANSWER and RELEASE buttons are convenient for operators using headsets. With the ANSWER button, you can answer all incoming calls. With the RELEASE button, you can disconnect the line during or after a conversation, or complete transferring a call.

To answer

ANSWER

Press

ANSWER

To transfer a call

During a conversation

TRANSFER

Press

TRANSFER

Press

phone number

Seize outside line before dialling outside phone number.

To talk to a waiting caller

Talk.

desired

phone

DSS

or dial

(DSS)

no.

desired

The called party answers.

Press

RELEASE

RELEASE.

While hearing a call waiting tone

ANSWER

Press

50 User Manual

ANSWER

Talk.

Page 51

To transfer an outside call to an extension with a one-touch operation

During a conversation

1.3 Receiving Calls

(DSS)

Press

DSS

The other party is placed on hold and the destination extension is called immediately.

To end a conversation

During a conversation

RELEASE

Press RELEASE.

Customising Your Phone

• 3.1.3 Customising the Buttons Create or edit an Answer button or a Release button.

The called party answers.

Press

RELEASE

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1.3 Receiving Calls

1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID])

You can ask your telephone company to trace a malicious calling party during a conversation or after the calling party hangs up. You will receive the information on the malicious call later on.

To request MCID

PT/SLT/PS

During a conversation or when hearing a reorder tone after the calling party hangs up.

TRANSFER

7 3

C.Tone

TRANSFER

Recall/hookswitch

Enter

7 3

.Press

Talk or on-hook.

• Availability of this feature depends on the ISDN service of your telephone company.

52 User Manual

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1.4 During a Conversation

1.4.1 Transferring a Call (Call Transfer)

— Transferring to an Extension on the PBX — Transferring to an Outside Party Using the PBX Service — Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN)

• You can transfer a held call without talking by going on-hook.

If a call is not retrieved within a specified time, you will hear an alarm as a reminder. And, if an outside call is not answered within a specified time, it is automatically disconnected.

• If you hear an alarm tone, the destination extension did not answer the call. Answer the call.

Transferring to an Extension on the PBX

To transfer

1.4 During a Conversation

PT/PS

During a conversation

TRANSFER

C.Tone

Press

TRANSFER

SLT

During a conversation

C.Tone

Press

Recall/

hookswitch

(DSS)

extension no.

Press

DSS

extension number

or dial

extension no.

Dial

extension number

Talk.

You do not have to inform the destination

extension about where the call has been transferred from. This can be disregarded.

Talk.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

On-hook.

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1.4 During a Conversation

To transfer with one-touch (One-touch Transfer)

PT/PS

During a conversation

(DSS)

Press

DSS

Talk.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

On-hook.

• Even if the transferred party does not answer, you can go on-hook.

Transferring to an Outside Party Using the PBX Service

Some extensions may be restricted from performing this feature.

PT/PS

During a conversation

outside

phone no.

outside phone

number

The call is transferred.

Press

TRANSFER

C.Tone

. Dial

outside line

Seize

outside line

On-hook.Talk.

SLT

During a conversation

Press

Recall/hookswitch

54 User Manual

C.Tone

outside line

outside

phone no.

Dial

outside phone

number

Talk.Seize

On-hook.

The call is transferred.

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1.4 During a Conversation

• Time limit

Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period.

• To return to the held call before the destination answers, press the TRANSFER button, corresponding CO, ICD Group or INTERCOM button, or the hookswitch.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Direct Station Selection (DSS) button.

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1.4 During a Conversation

Transferring a Call Using the ISDN Service (Call Transfer [CT]—

by ISDN)

PT/PS

During a conversation

(ISDN-Hold)

Press

ISDN-Hold

PT/PS

During a conversation

TRANSFER

C.Tone

Press

TRANSFER

SLT

During a conversation

phone no.

Dial

phone number

Enter 62.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

phone number

Dial

Talk.

phone no.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

On-hook.

Talk.

On-hook.

Press

hookswitch

• To retrieve the held call, press the TRANSFER button, Recall/hookswitch.

• Even if you go on-hook while transferring a call, it is transferred.

• After the call is transferred, the line becomes idle.

Customising Your Phone

56 User Manual

Recall/

C.Tone

Enter 62.

• 3.1.3 Customising the Buttons Create or edit an ISDN-Hold button.

phone no.

Dial

phone number

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

Talk.

On-hook.

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1.4 During a Conversation

1.4.2 Holding a Call

— Holding — Holding in a System Parking Zone (Call Park)

• If a call is not retrieved within a specified time, you will hear an alarm as a reminder.

And, if an outside call is not answered within a specified time, it is automatically disconnected.

Holding

There are two types of hold. The difference between them is that other people can retrieve your held call (Regular Hold) or not (Exclusive Call Hold). As they can be alternated, ask your manager what the current mode is.

To hold (Call Hold)

PT/PS

During a conversation

HOLD

TRANSFER

C.Tone

Press

HOLD,

then enter

or press

SLT

During a conversation

Recall/

Press

hookswitch

Enter

TRANSFER

and

C.Tone

On-hook.

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1.4 During a Conversation

To retrieve a call (Call Hold Retrieve)

PT/SLT/PS

At the holding extension (Call Hold Retrieve)

(CO)

INTERCOM

Off-hook.

Press flashing or

INTERCOM,

or enter 50.

Talk.

To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number)

(CO)

Off-hook.

Press

number

CO,

or enter 53 and then

(3 digits).

held line no.

held line

C.Tone

Talk.

To retrieve an intercom call or outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a holding extension number)

(DSS)

holding

C.Tone

extension no.

Off-hook.

Enter 51.

Press

DSS holding extension number

or dial

Talk.

• The CO or INTERCOM button light shows the current status as follows:

• Hold Mode Change (PT only)

58 User Manual

— Regular Hold mode

Flashing green slowly: Your held call Flashing red: Another extension’s held call

— Exclusive Call Hold mode

Flashing green rapidly: Your held call Red on: Another extension’s held call

After pressing the HOLD button, if you press the HOLD button again, the status switches from the Regular Hold mode to the Exclusive Call Hold mode or from the Exclusive Call Hold mode to the Regular Hold mode.

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1.4 During a Conversation

• For simple operation, you can automatically hold a call by pressing another CO, ICD Group or INTERCOM button, only if preprogrammed. (Automatic Call Hold) Consult your dealer.

Holding in a System Parking Zone (Call Park)

You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call. You can use this feature as a transferring feature. A call can be put into either a specified parking zone (Specified) or any idle parking zone (Auto). If a Call Park button and Call Park (Automatic Park Zone) button have been established, you can select either way to park by simply pressing the corresponding button. When a call is parked automatically, or more than one call has been parked at the same time, you need to specify the parking zone number to retrieve the required call.

To set

PT/PS

During a conversation

(Call Park)

Press

Call Park

PT/PS

During a conversation

TRANSFER

Press

TRANSFER

SLT

During a conversation

Enter 52.

parking zone no.

Enter a specified

zone number

to park at an idle parking zone automatically.

If you hear a busy tone, enter another parking zone number or press again.

parking zone no.

Specified

Auto

parking

(2 digits) or press

C.Tone

On-hook.

C.Tone

Press

Recall/

hookswitch

Enter 52. Enter a specified

zone number

If you hear a busy tone, enter another parking zone number.

parking

(2 digits).

On-hook.

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1.4 During a Conversation

To retrieve (Call Park Retrieve)

PT/PS

(Call Park)

Press a flashing

Call Park

PT/SLT/PS

Off-hook.

• If a call is parked automatically, confirm the parking zone number on the display.

• If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm

the stored parking zone number.

• After you park a call, you can perform other operations.

Customising Your Phone

• 3.1.3 Customising the Buttons Create or edit a Call Park button or Call Park (Automatic Park Zone) button.

Enter 52. Dial

stored parking

zone no.

stored parking

zone number

C.Tone

Talk.

(2 digits).

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1.4 During a Conversation

1.4.3 Talking to Two Parties Alternately (Call Splitting)

When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately).

To alternate between the parties leaving one party on hold temporarily

PT/PS

During a conversation

TRANSFER

C.Tone

Press

TRANSFER

SLT

During a conversation

C.Tone

Press

Recall/

hookswitch

(DSS)

extension no.

Press

DSS

or dial

the other

party's extension number

extension no.

Dial

the other party's

extension number

TRANSFER

Talk to the

other party.

Talk to the other party.

Press

hookswitch

TRANSFER

The other party will be on hold.

Recall/

The other party will be on hold.

Talk to the original party.

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1.4 During a Conversation

To leave the conversation and then let the two parties talk

PT/PS

During a conversation

TRANSFER

C.Tone

Press

TRANSFER

SLT

During a conversation

C.Tone

Press

Recall/

hookswitch

(DSS)

extension no.

Press

DSS

or dial

the other

party's extension number

extension no.

Dial

the other party's

extension number

Talk to the other party.

TRANSFER

Press

TRANSFER

Press

Recall/

hookswitch

On-hook.

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1.4 During a Conversation

1.4.4 Answering Call Waiting

— Answering Call Waiting in the PBX — Answering Call Waiting from the Telephone Company

Answering Call Waiting in the PBX

During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting. You must activate this feature to use it. (Default: Disable—No call [Intercom calls]/No tone [Outside calls])

You can answer the second call by disconnecting (1) or holding (2) the current call.

1. To disconnect the current call and then talk to the new party

PT/SLT/PS

While hearing a tone

On-hook.

Off-hook.

Talk to the new party.

2. To hold the current call and then talk to the new party

PT/PS

While hearing a tone

(CO)

INTERCOM

Press

INTERCOM

Disregard this step if both parties are extensions.

Talk to the new party.

Press

HOLD

SLT

While hearing a tone

Press

Recall/hookswitch

Enter

50.

C.Tone

Talk to the new party.

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1.4 During a Conversation

After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call.

2.1 To disconnect the second call and then talk to the original party

PT/PS

During a conversation

On-hook.

Off-hook.

(CO)

INTERCOM

Press

INTERCOM

Talk to the

original party.

PT/SLT/PS

During a conversation

On-hook.

Off-hook.

Enter

50.

C.Tone

Talk to the original party.

2.2 To hold the second call and then talk to the original party

After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again.

PT/PS

During a conversation

HOLD

Press

64 User Manual

HOLD

On-hook.

(CO)

INTERCOM

Press

INTERCOM

Disregard this step if both parties are extensions.

Off-hook.

Talk to the original party.

(CO)

INTERCOM

Press

INTERCOM

Talk to the

new party.

Page 65

SLT

During a conversation

1.4 During a Conversation

C.Tone

Press

Recall/

hookswitch

On-hook.

Enter

Off-hook.

50.

Enter

Talk to the original party.

50.

C.Tone

Talk to the new party.

• Depending on your telephone, the "Off-hook Call Announcement (OHCA)" and the "Whisper OHCA" features can be used. You can talk to the other party through the speaker and the microphone (OHCA) or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset. Refer to "1.7.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/ Whisper OHCA)".

• The caller’s name or number is displayed for five seconds in ten second intervals while waiting to be answered.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—Call Waiting Tone Type Selection

If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party and an extension. If you select "Tone 2", you will hear different tones for Call Waiting from an outside party and an extension.

Default (Tone 1)

Special Tones (Tone 2)

15 s

5 s

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1.4 During a Conversation

Answering Call Waiting from the Telephone Company

This is an optional telephone company service. You can receive a call waiting tone and the caller’s information. For details, consult your telephone company.

PT/PS

While hearing a tone

FLASH/

RECALL

(EFA)

Press

FLASH/RECALL

EFA

PT/SLT/PS

While hearing a tone

TRANSFER

Press

TRANSFER

Recall/hookswitch

6 0

Enter

• To return to the original party, repeat the operation.

• In this case, FLASH/RECALL button on proprietary telephones is in the External Feature

Access (EFA) mode.

Customising Your Phone

• 3.1.3 Customising the Buttons Create or edit an External Feature Access (EFA) button.

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1.4 During a Conversation

1.4.5 Multiple Party Conversation

— Adding Other Parties during a Conversation (Conference) — Leaving a Conference (Unattended Conference) — Leaving a Conference (Leaving Three-party Conference) — Letting a Third Party Join Your Call (Privacy Release) — Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference

[3PTY]—by ISDN)

Adding Other Parties during a Conversation (Conference)

You can add one or more parties to your conversation.

PT/PS

During a conversation

CONF

TRANSFER

desired

phone

no.

CONF

C.Tone

Press

CONF

TRANSFER

number

Seize outside line before dialling outside phone number.

PT/PS

During a conversation

TRANSFER

Press

TRANSFER

Seize outside line before dialling outside phone number.

desired phone

desired

phone

no.

Dial

desired

phone number

Talk to the new party.

Press

CONF

TRANSFER

.Dial

Talk with multiple parties.

C.Tone

Enter 3.

Talk with multiple parties.

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1.4 During a Conversation

SLT

During a conversation

desired

no.

phone

Press

Recall/

hookswitch

Talk with multiple parties.

Seize outside line before dialling outside phone number.

Dial

desired

phone number

Talk to the new party.

To add four or more parties to a conference

PT/PS

During a conversation

To continue

Press

Recall/

hookswitch

C.Tone

Enter 3.

CONF CONF

Press

CONF

. Press

desired

phone

no.

desired

phone number

Seize outside line before dialling outside phone number.

Talk.

CONF

.Dial

C.Tone

Talk.

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Page 69

To talk to two parties alternately in a three-party conversation

PT/PS

During a conversation

TRANSFER

Press

TRANSFER

SLT

During a conversation

Press

Recall/hookswitch

• During a three-party conversation, pressing the TRANSFER button or Recall/hookswitch alternates between the other parties in the conversation.

• You can have a conference with a maximum of eight parties (comprising intercom or outside lines) simultaneously.

1.4 During a Conversation

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Conference button.

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1.4 During a Conversation

Leaving a Conference (Unattended Conference)

The other parties can continue their conversation.

To leave a conference

PT/PS

During 3- to 7-party conference

CONF

Press

CONF

To return while others are talking

(CO)

INTERCOM

On-hook.

Press flashing green CO or

INTERCOM

To complete a conversation

PT/SLT/PS

During a conversation

On-hook.

• Time limit

Both parties will hear an alarm tone before a specified timeout. The originating extension will hear an alarm tone before timeout. The call is disconnected when the time runs out unless the originating extension returns to the conference.

Customising Your Phone

• 3.1.3 Customising the Buttons Create or edit a Conference button.

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Page 71

1.4 During a Conversation

Leaving a Conference (Leaving Three-party Conference)

The other two parties can continue their conversation.

To leave a conference

PT/PS

During a three-party conference

TRANSFER

Press

TRANSFER

On-hook.

SLT

During a three-party conference

Press

Recall/hookswitch

To complete a conversation

PT/SLT/PS

During a conversation

On-hook.

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1.4 During a Conversation

Letting a Third Party Join Your Call (Privacy Release)

You can let a third party join your current outside call.

To set

PT/PS

During a conversation

(S-CO)

Press green

S-CO

Ask the third party to perform the step below.

(S-CO)

Press flashing green

S-CO

within 5 seconds.

To prolong, press

S-CO

again.

• Only an S-CO button can be used for this operation.

C.Tone

Talk.

A three-party conversation is now established.

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Page 73

1.4 During a Conversation

Adding a Third Party during a Conversation Using the ISDN

Service (Three-party Conference [3PTY]—by ISDN)

PT/PS

During a conversation

(ISDN-Hold)

Press

ISDN-Hold

PT/PS

During a conversation

TRANSFER

C.Tone

Press

TRANSFER

desired

phone

no.

desired phone

number

Seize outside line before dialling outside phone number.

Enter 62.

Seize outside line before dialling outside phone number.

Talk to the new party.

desired

phone

Dial

desired

phone number

no.

Press

CONF

Talk to the new party.

.Dial

C.Tone

Talk with multiple parties.

TRANSFER

Press

TRANSFER

Enter 3.

C.Tone

Talk with multiple parties.

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1.4 During a Conversation

SLT

During a conversation

C.Tone

Recall/

Press

hookswitch

Enter 3.

Enter 62.

C.Tone

Talk with multiple parties.

To complete a conversation

PT/SLT/PS

During a conversation

Seize outside line before dialling outside phone number.

desired

no.

phone

Dial

desired

phone number

Talk to the new party.

Press

Recall/

hookswitch

On-hook.

Customising Your Phone

• 3.1.3 Customising the Buttons Create or edit an ISDN-Hold button.

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Page 75

1.4.6 Mute

You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset.

To set/cancel

During a conversation

AUTO ANS

MUTE

VOICE CALL

MUTE

Press

MUTE

1.4 During a Conversation

• The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as follows:

Off: Normal Flashing red: Mute

• If mute is used during OHCA, it will become Handset Mute.

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1.4 During a Conversation

1.4.7 Letting Other People Listen to the Conversation (Offhook Monitor)

You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset.

To set/cancel

During a conversation using the handset

SP-PHONE

Press

SP-PHONE

• The SP-PHONE button light shows the current status as follows:

Off: The voice is heard through the handset. On: The voice is heard through the speaker and the handset.

• This feature is controlled work by programming. Ask your manager.

• This feature may not be available with certain proprietary telephones. For more details,

consult your dealer.

• Hands-free operation

You can have a conversation in hands-free mode using the SP-PHONE button. You can perform other tasks simultaneously.

Helpful hints for hands-free operation:

• If it is difficult to hear the other party’s voice;

Raise the sound level using the Speaker Volume Control.

• If the other party has difficulty hearing you;

Lower the sound level.

• Absorbing echoes;

Using this unit in a room which has curtains or carpeting or both.

• To avoid missing part of the conversations;

If you and the other party speak at the same time, parts of your conversation will be lost. To avoid this, speak alternately.

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Page 77

1.4.8 Using the Headset (Headset Operation)

You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Headset Selection.

To talk using the headset

SP-PHONE

Press

SP-PHONE

To use the handset during a conversation using the headset

1.4 During a Conversation

Off-hook.

To talk in hands-free mode during a conversation using the headset

(Headset)

Press red

Headset

• The Headset button light shows the current status as follows:

Off: Headset mode off Red on: Headset mode on

• This feature is not available for the KX-T7665.

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1.4 During a Conversation

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—Headset Operation Select the equipment to use.

• 3.1.3 Customising the Buttons Create or edit a Headset button.

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Page 79

1.5 Before Leaving Your Desk

1.5.1 Forwarding Calls

— Forwarding Your Calls (Call Forwarding [FWD]) — Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN)

Forwarding Your Calls (Call Forwarding [FWD])

You can have your incoming calls forwarded to a specified destination.

All Calls:

All calls are forwarded. Preset extensions may also forward from their own receiving group.

Busy:

All calls are forwarded when your extension is busy.

No Answer:

All calls are forwarded when you do not answer the call within a specified time period.

Busy/No Answer (BSY/NA):

All calls are forwarded when you do not answer within a specified time period or when your extension is busy.

Follow Me (From):

If you fail to set the above-mentioned "All Calls" to forward before you leave your desk, you can set the same feature from the destination extension.

1.5 Before Leaving Your Desk

TDA200

• You can set the voice mail floating extension number as a forward destination to receive calls into your mailbox.

• You can set your mobile telephone as the forward destination. The voice mail can be used to receive calls if you are unable to answer.

• Incoming calls can be forwarded up to four times.

• Boss & Secretary feature

The extension which has been set as the destination can call the forwarding extension.

Call

Forward

extension

set

destinationForwarding

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1.5 Before Leaving Your Desk

To set/cancel

PT/SLT/PS

Both Calls

Outside Calls

Intercom Calls

Cancel

All Calls

Busy

No Answer

Busy/No Answer

Off-hook.

outside line

access no.

Enter 71.

destination

extension no.

outside

phone no.

(max. 32 digits)

Enter

destination extension number

Or enter and then

outside line access number

outside phone number

To set from another extension

PT/SLT/PS

Enter 0 to 2 as you desire.

Enter

required

number

For "Cancel", go on-hook directly after entering 0.

C.Tone

Enter #.

On-hook.

Both Calls

Outside Calls

Intercom Calls

Follow Me

7 8

Follow Me Cancel

Off-hook.

• When using a proprietary telephone, you can set or cancel Call Forwarding by pressing

80 User Manual

Enter 71.

Enter 0 to 2 as you desire.

your

extension no.

your

extension number

C.Tone

On-hook.Enter

the FWD/DND button (fixed button) instead of " 710".

Enter

or 8.

Page 81

To set the timer for "No Answer" and "Busy/No Answer"

PT/SLT/PS

1.5 Before Leaving Your Desk

time

Enter time (seconds [2 digits]).

C.Tone

On-hook.

Off-hook.

1 3 7

Enter 713.

To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group)

PT/SLT/PS

Off-hook.

outside line

access no.

ICD Group: Incoming Call Distribution Group

Both Calls

Outside Calls

Enter 71.

destination

extension no.

Intercom Calls

Enter 4 to 6 as you desire.

outside

phone no.

(max. 32 digits)

C.Tone

Set

Cancel

Enter 1 to set or 0 to cancel.

ICD Group

extension no.

Enter ICD Group extension number.

For "Cancel", go on-hook directly after entering ICD Group extension number.

Enter destination extension number. Or enter outside line access number and then outside phone number.

Enter #.

On-hook.

• The FWD/DND button light shows the current status as follows:

Off: Both features are not set. Red on: FWD mode Flashing red slowly: DND mode

• The Group FWD button light shows the current status as follows:

Off: No set Red on: FWD mode

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1.5 Before Leaving Your Desk

• The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.

(1) When in the FWD/DND Cycle Switch Mode:

Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below:

FWD DND Off

(2) When in the FWD/DND Setting Mode:

Pressing the FWD/DND button (fixed button) while in idle status will take you directly to the programming mode for the FWD/DND setting. (Refer to "3.1.2 Settings on the Programming Mode".)

Note

A FWD/DND button (customised button) is always in FWD/DND Cycle Switch Mode: the mode cannot be changed.

• Transferred outside calls are also forwarded to the destination assigned for outside calls.

• When intercom calls are set to be handled differently from outside calls (forwarding type,

forward destination), we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND—Intercom calls, and/or Group FWD—Outside calls and Group FWD—Intercom calls, because:

a) the light patterns of the FWD/DND—Both calls button (including FWD/DND button

[fixed button]) and the Group FWD—Both calls button will indicate the setting for either outside calls or intercom calls, but not both.

Note

The FWD icon on PS display reflects the setting for outside calls only.

b) pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button])

or the Group FWD—Both calls button will not change the FWD or DND mode for intercom calls and outside calls separately.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons, or Group FWD (Both calls, Outside calls, Intercom calls) buttons.

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1.5 Before Leaving Your Desk

Forwarding Your Calls Using ISDN Service (Call Forwarding

[CF]—by ISDN)

All calls are forwarded to an outside party using ISDN. The following types of call forwarding are provided by the ISDN service.

— Unconditional (Call Forwarding Unconditional [CFU]) — When your extension is busy (Call Forwarding Busy [CFB]) — When you do not answer (Call Forwarding No Reply [CFNR])

To set

PT/SLT/PS

Off-hook.

To cancel

PT/SLT/PS

Off-hook.

Enter #.

7 5

Enter 7 5.

Unconditional

Busy

No Reply

Enter required number.

7 5

Enter 7 5.

Enter 0.

C.Tone

outside line no.

Enter outside line number.

desired phone no.

Enter desired phone number.

outside line no.

Enter outside line number.

On-hook.

Enter #.

your MSN

Enter your multiple subscriber number (MSN).

Enter #.

C.Tone

your MSN

Enter your multiple subscriber number (MSN).

On-hook.

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1.5 Before Leaving Your Desk

To confirm the condition

PT/PS

Off-hook.

Enter #.

7 5

Enter 7 5.

Enter 1.

C.Tone

outside line no.

Enter outside line number.

The display shows the selected type.

Enter #.

On-hook.

your MSN

Enter your multiple subscriber number (MSN).

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1.5 Before Leaving Your Desk

1.5.2 Showing a Message on the Caller’s Telephone Display (Absent Message)

You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.

Message no. Message (Example)

1 Will Return Soon

2 Gone Home

3 At Ext %%%% (Extension number)

4 Back at %%:%% (Hour:Minute)

5 Out until %%/%% (Month/Day)

6 In a Meeting

To set

PT/SLT/PS

Off-hook.

To cancel

PT/SLT/PS

A message assigned for each extension. (Personal Absent Message)

Enter #.

7 5

Enter 750.

C.Tone

On-hook.

Will Return Soon

Gone Home

At Ext %%%%

Back at %%:%%

Out until %%/%% +

In a Meeting

7 8 9

Enter required number.

Extension no.

Hour : Minute

Month / Day

Off-hook.

7 5

Enter

750

Enter 0.

C.Tone

On-hook.

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1.5 Before Leaving Your Desk

• Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or .

• The default messages can be changed. Consult your dealer.

• To create your personal message (Message no. 9), refer to "3.1.2 Settings on the

Programming Mode".

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1.5 Before Leaving Your Desk

1.5.3 Preventing Other People from Using Your Telephone (Extension Lock)

You can lock your extension so that other users cannot make inappropriate outside calls. This feature is also known as Electronic Station Lockout.

To lock

PT/SLT/PS

Off-hook.

To unlock

PT/SLT/PS

Off-hook.

• If you forget the extension PIN or cannot unlock your phone, consult your manager.

• If your extension is locked by this feature, it cannot perform features as follows:

• If you do not set extension PIN, you cannot lock and unlock.

177

C.Tone

Enter 77.

PIN: Personal Identification Number

Enter 77.

He can clear your extension PIN. Then, you can set the new PIN and unlock your extension by entering it.

— Making outside calls — Changing the call forwarding destination

Enter 1.

077

Enter 0. Enter

extension PIN

(max. 10 digits).

On-hook.

C.Tone

On-hook.

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1.6 Making/Answering an Announcement

1.6.1 Paging

— Group Paging — Paging and then Transferring a Call

Group Paging

You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously.

To page

PT/SLT/PS

Off-hook.

3 3

Enter 33.

paging group

no.

Dial paging group number (2 digits).

C.Tone

Announce.

Wait for an answer.

• If the group which you paged is already being used for paging, you hear a busy tone.

Paging and then Transferring a Call

PT/SLT/PS

During a conversation

TRANSFER

Press TRANSFER or Recall/hookswitch.

Enter 33.

paging group

no.

Dial paging group number (2 digits).

C.Tone

Announce.

Talk.

The other party is placed on hold.

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Wait for an answer.

Talk.

On-hook.

The held party and the paged extension are connected and start a conversation.

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1.6 Making/Answering an Announcement

• After you go on-hook, the caller can talk to the person who answers the page.

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1.6 Making/Answering an Announcement

1.6.2 Answering/Denying a Paging Announcement

To answer

C.Tone

Off-hook.

Enter 43.

Talk.

To allow/deny a paging announcement (Paging Deny)

Deny

7 2 1

Off-hook. On-hook.

• The following are extensions that cannot receive a paging announcement: — Portable station — Single line telephone — Proprietary telephone that is ringing or busy — Proprietary telephone in Paging Deny mode — Proprietary telephone in DND mode

• Even if the announcement is not paging your extension, you can answer it, if it is paging

your group.

Enter

721

Allow

Enter 1 or 0.

C.Tone

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1.6 Making/Answering an Announcement

1.6.3 Making an Announcement and Having a Multiple Party Conversation (Broadcasting)

You can call multiple parties assigned in the group and make a voice announcement. You can also establish a multiple party conversation with called parties. This conversation will be heard by other called parties. Called parties can listen to the announcement simply by going off-hook. They can send a notification tone if they want to join the conversation.

To make/answer a broadcasting call

Caller

broadcasting

group no.

Dial broadcasting group number (1 digit).

Off-hook.

Enter 32.

Any Telephone

Called Party

For a caller

To make a conversation with a specific party

During an announcement

Wait for an answer.

The telephone rings.

C.Tone

Announce.

Off-hook.

(DSS)

Press DSS.

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1.6 Making/Answering an Announcement

To make a conversation with a party in the group’s preassigned order

During an announcement

CONF

Press CONF.

To end a conversation with a specific party

During a conversation

To end a conversation with a specific party

(DSS)

Press DSS.

To end a conversation with the party who joined the conversation last

TRANSFER

Press TRANSFER.

To disconnect the party who joined the conversation last from the broadcast

FLASH/

RECALL

Press FLASH/RECALL.

• In this case, FLASH/RECALL button is in the Flash/Recall mode.

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1.6 Making/Answering an Announcement

For a called extension

To send a notification tone to the caller and join a conversation

PT/SLT/PS

Called Party

During an announcement

(DSS)

Press DSS corresponding to the caller.

Press Recall/ hookswitch.

Wait for reply.

Caller

During an announcement

A notification tone occurs, and the display shows the called party's information.

(DSS)

Press corresponding DSS.

Talk.

Introduce the called party to the conversation.

• A conversation can be established with a maximum of 4 parties (including the caller).

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1.7 Setting the Telephone According to Your Needs

1.7.1 Setting the Alarm (Timed Reminder)

You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wakeup call. The alarm can occur either once or daily (every day until cancelled) at a preset time. When you go off-hook to answer, you will hear a special dial tone or prerecorded message.

To set

PT/SLT

Off-hook.

To cancel

PT/SLT

Off-hook.

Once

Daily

Enter 0 for once or

for daily.

Enter

C.Tone

Enter

6 07

760

6 07

760

On-hook.

Enter 1.

12 H:

hour/minute

24 H:

Enter

hour

for AM or 1 for PM.

Or enter

hour

Enter 0.

(01-12) and

(00-23) and

C.Tone

hour/minute

minute

(00-59) and then

minute

(00-59).

On-hook.

To stop or answer the ringback

PT/SLT

INTERCOM

Press

INTERCOM

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or off-hook.

Page 95

To confirm

Press several times.

• You can also confirm the Timed Reminder by using the soft button.

• The alarm keeps ringing for preprogrammed seconds.

• If you receive an incoming call during ringback, the ringing starts after the ringback

• If you are having a conversation exceeding alarm ringing period, the ringback will

TRANSFER

stops.

start after your conversation.

1.7 Setting the Telephone According to Your Needs

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1.7 Setting the Telephone According to Your Needs

1.7.2 Refusing Incoming Calls (Do Not Disturb [DND])

You may set this feature when you are in a meeting or busy.

To set/cancel

PT/SLT/PS

Both Calls

Outside Calls

Intercom Calls

Set

Cancel

C.Tone

Off-hook.

Enter 71.

Enter 0 to 2 as you desire.

Enter 1 to set or 0 to cancel.

• When using a proprietary telephone, you can set or cancel Do Not Disturb by pressing the FWD/DND button (fixed button) instead of " 710".

• The FWD/DND button light shows the current status as follows:

Off: Both features are not set. Red on: FWD mode Flashing red slowly: DND mode

• The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.

(1) When in the FWD/DND Cycle Switch Mode:

Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below:

FWD DND Off

(2) When in the FWD/DND Setting Mode:

Pressing the FWD/DND button (fixed button) while in idle status will take you directly to the programming mode for the FWD/DND setting. (Refer to "3.1.2 Settings on the Programming Mode".)

Note

A FWD/DND button (customised button) is always in FWD/DND Cycle Switch Mode: the mode cannot be changed.

• If your extension has set this feature, a calling extension will hear DND tone.

• If this feature is set, the Call Forwarding (FWD) feature does not work.

• Specified extensions can override this feature and call DND extensions (DND Override).

On-hook.

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1.7 Setting the Telephone According to Your Needs

• When intercom calls are set to be handled differently from outside calls (DND set/cancel), we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND— Intercom calls, because:

a) the light patterns of the FWD/DND—Both calls button (including FWD/DND button

[fixed button]) will indicate the setting for either outside calls or intercoms calls, but not both.

Note

The DND icon on PS display reflects the setting for outside calls only.

b) pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button])

will not change the FWD or DND mode for intercom calls and outside calls separately.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons.

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1.7 Setting the Telephone According to Your Needs

1.7.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA)

During a conversation, you can be informed of a call waiting with a tone or voice announcement through your built-in speaker or handset. (Default: Disable—No call [Intercom calls]/No tone [Outside calls])

Call Waiting Tone:

a waiting tone through the built-in speaker of PT/handset of SLT. To change the tone from PT, refer to "3.1.2 Settings on the Programming Mode".

OHCA:

a voice announcement through the built-in speaker

Whisper OHCA:

a voice announcement through the handset

To set/cancel for intercom calls

PT/SLT/PS

Off-hook.

Enter

To set/cancel for outside calls

PT/SLT/PS

Off-hook.

• OHCA and Whisper OHCA can be activated only on certain digital proprietary telephones. In addition, Whisper OHCA requires that both you and the other party are using supported telephones. For more details, consult your dealer.

Enter

3 17

731

3 27

732

No call

Tone

OHCA

Whisper OHCA

Enter

to 3 as you desire.

No tone

Tone

or 1.

Enter

C.Tone

On-hook.

C.Tone

On-hook.

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1.7 Setting the Telephone According to Your Needs

1.7.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP])

CLIP:

When making an outside call, you can present your preprogrammed telephone number to the called party.

COLP:

When receiving an outside call, you can present your preprogrammed telephone number to the calling party.

You can select the telephone number sent, either the number of the line used or the number assigned to your extension. If you select "Public", the calling/called party sees the number of the line used (subscriber’s number). If you select "Your extension", they see the telephone number assigned on your extension.

To show either the number assigned to the outside line or your extension

PT/SLT/PS

Public

Your extension

Enter 1 for public or 2 for your extension.

C.Tone

On-hook.

Off-hook.

Enter

7 2

• If you use the ICD Group button to make a call to the other party, the telephone number assigned to the ICD Group will be used.

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1.7 Setting the Telephone According to Your Needs

1.7.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR])

When receiving an outside call, you can select whether the caller can see your telephone number or not.

To show/prevent

PT/SLT/PS

Show

Prevent

C.Tone

Enter

7 0

. Enter 0 to show

to prevent.

On-hook.Off-hook.

• You can change the mode by pressing a preset COLR button while on-hook. The COLR button light shows the current status as follows:

Off: shows your telephone number. Red on: prevents your telephone number being displayed.

• Availability of this feature depends on the ISDN service of your telephone company.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Connected Line Identification Restriction (COLR) button.

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Panasonic KX-TDA200E, KX-TDA100E, KX-TDA30CE, KX-TDA200C, KX-TDA30E User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important Information

Attention

Table of Contents

Operation

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

Feature Numbers

Tone

Display

Using a Navigator Key/Jog Dial/Volume Key

Examples

Restrictions

Icon Descriptions

When You Use a Panasonic Proprietary Telephone

How to Follow the Steps

Connection Example

1.2.1 Basic Calling

Calling Another Extension

1.2 Making Calls

Calling an Outside Party

Making a Call to a Private Network (TIE Line Access)

Using an Account Code (Account Code Entry)

1.2.2 Easy Dialling

— With a One Touch Button (One-touch Dialling) — Using Numbers Stored at Your Extension (Personal Speed Dialling) — Using Numbers Stored in the PBX (System Speed Dialling) — To a Preset Number by Going Off-hook (Hot Line) — Using a Preprogrammed Number (Quick Dialling)

With a One Touch Button (One-touch Dialling)

Using Numbers Stored in the PBX (System Speed Dialling)

To a Preset Number by Going Off-hook (Hot Line)

Using a Preprogrammed Number (Quick Dialling)

1.2.3 Redial

Redialling the Last Number You Dialled (Last Number Redial)

1.2.4 When the Dialled Line is Busy or There is No Answer

Reserving a Busy Line (Automatic Callback Busy)

Sending a Call Waiting Tone (Call Waiting)

Joining an Existing Call (Executive Busy Override)

Monitoring Another Extension (Call Monitor)

To an Extension Refusing the Call (DND Override)

1.2.5 Accessing the ISDN Service (ISDN Service Access)

1.2.6 Alternating the Calling Method (Alternate Calling— Ring/Voice)

1.2.7 Calling without Restrictions

— Using Your Calling Privileges at Another Extension (Remote COS Access)

1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])

Calling through DISA

1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting)

1.3 Receiving Calls

1.3.1 Answering Calls

1.3.2 Answering Hands-free (Hands-free Answerback)

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)

— Answering a Call from Another Telephone (Call Pickup) — Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny)

Answering a Call from Another Telephone (Call Pickup)

1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS])

1.3.5 Using the ANSWER/RELEASE Button

1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID])

1.4.1 Transferring a Call (Call Transfer)

Transferring to an Extension on the PBX

1.4 During a Conversation

Transferring to an Outside Party Using the PBX Service

1.4.2 Holding a Call

Holding

Holding in a System Parking Zone (Call Park)

1.4.3 Talking to Two Parties Alternately (Call Splitting)

1.4.4 Answering Call Waiting

Answering Call Waiting in the PBX

Answering Call Waiting from the Telephone Company

1.4.5 Multiple Party Conversation

Adding Other Parties during a Conversation (Conference)

Leaving a Conference (Unattended Conference)

Leaving a Conference (Leaving Three-party Conference)

Letting a Third Party Join Your Call (Privacy Release)

1.4.6 Mute

1.4.8 Using the Headset (Headset Operation)

1.5.1 Forwarding Calls

Forwarding Your Calls (Call Forwarding [FWD])

1.5 Before Leaving Your Desk

1.5.2 Showing a Message on the Caller’s Telephone Display (Absent Message)

1.5.3 Preventing Other People from Using Your Telephone (Extension Lock)