Panasonic KX-TDA200 User Manual

Hybrid IP-PBX

Systems

KX-TDA100
KX-TDA200
KX-TDA600

The intelligent business solution.

Hybrid IP-PBX KX-TDA Telecommunication Platform:

Investment in a telecommunication system
requires business communication foresight.
Businesses need to be able to effectively
communicate today - yet want to make sure
that they are properly equipped to handle the
growing demands of their future
communication needs. The Panasonic Hybrid
IP-PBX TDA systems combine the advantages of
traditional telecommunications with the
convergence of IP technology offering
maximum feature and functional flexibility to
handle all your business communication needs ­Today and in the Future.

Cost-Cutting Performance

Any business could benefit from a low-cost, easy­to-use, and reliable inter-office networking
system. Using a VoIP gateway, the Hybrid IP-PBX
converts telephone voice signals into IP packets,
making it possible for you to use VoIP technology
even with existing telephone units. The Hybrid
IP-PBX also supports the QSIG* protocol, making
it effective for building a company-wide voice
network. And Automatic Route Selection (ARS)
saves money by choosing the most inexpensive
calling route. Also, in addition to cutting costs,
VoIP technology and networking give you easier
access within networks.

Makes Communications Easy

Panasonic digital telephones are stylish, easy to use, and
efficient.
Features include a large, easy-to-read 6-line backlit LCD
that can display up to 24 characters, an easy-to-view
Message/Ringer Lamp, Navigator Keys for quick and easy
operation, 4-step angle adjustment for greater comfort,
and a USB terminal that provides simple plug-n-play
connection with a PC.

- QSIG*

- Voice over Internet Protocol (VoIP)

- Automatic Route Selection (ARS)

* QSIG is an industry-standard digital networking protocol.

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The Future is here

Efficiency You Can Appreciate

Our versatile solutions will bring a wide range of
benefits to your company. Wireless technology
allows you freedom of mobility so you can initiate or
respond to important calls from anywhere in your
office, and the messaging solution adds value to
virtually all your services. Advanced call centre
functions improve communication efficiency and
allow you to serve customers more effectively. The
Hybrid IP-PBX makes it easy to distribute calls,
manage your telephone agents, and control office
use of the phone system. Compatible with the CTI
standard protocols, TAPI and CSTA, the Panasonic
Hybrid IP-PBX can serve as the core of a powerful,
high-value-added CTI system.

An Affordable System that Adds
Value to Your Business

Reliability

The reliability of the Panasonic Hybrid IP­PBX system is assured by a rigorous quality
control system and extensive testing before
it leaves the factory. The Hybrid IP-PBX is
also designed for quick, easy maintenance
to keep system downtime to an absolute
minimum. You can change or add modules
without switching off the system.

The new Messaging Features offer greater
flexibility. If short of staff, you can handle calls with
the Automated Attendant Service. You can
upgrade to Unified Messaging using CTI
technology that can combine e-mail, fax and
voice mail, giving you multi-media
communication capabilities. You can even
customise the Hybrid IP-PBX to meet the needs of
different callers. By adding a Panasonic Voice
Processing System, you can utilise additional
features that are available only from Panasonic,
such as Live Call Screening, Two-way Recording,
and Two-way T r ansfer .

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Extreme Functionality

For effective communication - Panasonic
telecommunication systems allow you to
have a wide range of services at your
disposal. Panasonic communication systems
allow businesses to choose from a range of
user-friendly solutions allowing you to find
the right solution at the right price to handle
your business application needs.

Navigator Key

The navigator key allows fast, one touch, access to
the multiple system functions.

Programmable Keys

One-touch function access: the programmable soft
keys save time and effort. These keys can be used to
store telephone numbers, or frequently used feature
access. The dual colour Red/Green LED's give visual
indication of feature accessed as well as the status of
colleagues whether they are available or busy on
their phone.

Alphanumeric Display

Visual feedback on the user-friendly LCD display makes it
easier to handle calls and perform other tasks. Use it to view a
variety of information (see partial list below) or to access the
Hybrid IP-PBX system's many features. Users can also make
calls by simply following the visual prompts shown on the
display.

- Incoming caller's name and number (ISDN, Caller ID)

- Message waiting, absent messages, feature settings

- Log of incoming and outgoing calls (Call Log)

- System/personal speed dialling

- Extension lists

- Call Duration

- Menu of system features

- Time and date

Hands Free Convenience

The built-in headset jack allows you to keep your hands free
while taking important telephone calls, giving you the
freedom and flexibility to work on your PC or take notes etc.

eXtra Device Port (XDP) and Digital
XDP (DXDP)

Ergonomic-Design,
4-Step, Tilt-Angle
Adjustment

The display screen can be adjusted to four different
viewing angles for optimum readability.

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Use the XDP port to add an analogue phone, cordless phone,
or other single-line device to your extension without the cost
of an additional line. This lets you send a fax while talking to a
customer. Or, by connecting a modem to the XDP port, you
can access the Internet while you continue to use the
telephone conversing with a client. The DXDP port allows you
to add a second digital telephone to your extension allowing
you to increase your system capacity without the need for
additional optional extension cards and wiring.

KX-NT136

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IP Proprietary Telephone

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6-Line Back-lit Display

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24-Programmable Keys

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Digital Speakerphone

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2nd Ethernet Port

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Power Over Ethernet (POE)

KX-NT265*

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1-Line Display

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8-Programmable Keys

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Message / Ringer Lamp

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Digital Speakerphone

KX-T7636 with
KX-T7603

KX-T7665

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1-Line Display

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8-Programmable Keys

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Speakerphone

Best Comfort

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Digital Proprietary Telephone

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6-Line Back-lit Display

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24-Programmable Keys

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Digital Speakerphone

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USB Connection (optional)

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12 additional programmable keys

(KX-T7603)

KX-T7633

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Digital Proprietary Telephone

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3-Line Back-lit Display

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24-Programmable Keys

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Digital Speakerphone

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USB Connection (optional)

KX-T7630

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Digital Proprietary Telephone

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3-Line Display

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24-Programmable Keys

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Digital Speakerphone

KX-T7710

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Proprietary Telephone

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8-Programmable Keys

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Modem Data Port

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Message Waiting LED

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Ideal as an office or hotel room

phone

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One-touch Button Panel

KX-T7640

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Digital DSS Console (60 DSS)

KX-T7625

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Digital Proprietary Telephone

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24-Programmable Keys

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Digital Speakerphone

Compatible Operating Systems :

* KX-TDA100/KX-TDA200 : PMPR Software File V ersion 3. 0000 or later

KX-TDA600 : PLMPR Software File V ersion 3. 0000 or later
KX-TDA0470 (IP-EXT16) : PIPEXT Software V ersion 1. 001 or later
/ PVOIPEX Software Version 1. 011 or later

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More selection

With its intelligent call-handling functions,
the Panasonic Hybrid IP-PBX can serve as
the core of a contact centre that efficiently
and intelligently handles all business calls.

Higher Productivity,
Greater Customer Satisfaction

Desktop PC Integration improves call handling and
provides added functionality for power users. A 'snap-in'
high-speed USB module makes it easy to connect the
digital telephone to your desktop or laptop computer.

User Productivity

Using PC Phone software, you can integrate your phone
system with a database. Selective or automatic Call
Recording, Intelligent TAM, as well as Microsoft Outlook
synchronisation are just a few of the exceptional features
that can provide enhanced added functionality to
telephony power-users in your company.

Attendant Productivity

Productivity can be improved further by using the PC
Console software application giving operator
attendants the ability to answer and transfer calls and
perform other routine call-handling duties by simple,
visual drag-and-drop operations using a standard PC
mouse or other similar pointing device.
The attendant can also take notes in the absence of a
user. These notes pop-up when the user calls the
attendant to retrieve the messages.

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1st Party CTI

TDA Hybrid

IP-PBX

PC-

Client

More success

PC-

Client

3rd Party CTI

TDA Hybrid

IP-PBX

Proprietary

Telephone

CTI

Server

Proprietary

Telephone

LAN

PC-

Client

Proprietary

Telephone

PC-

Client

Proprietary

Telephone

7

More Freedom, Greater Clarity

Have you ever had an important customer
on the phone and needed to walk away from
desk? Panasonic Wireless DECT connectivity
is here to help. The Panasonic Hybrid IP-PBX
system lets you simply continue your current
conversation over a lightweight, business­smart wireless telephone while you are away
from your desk or moving around the office.
Because the system is digital, the voice
comes through loud and clear.

8

DECT Mobility

The Hybrid IP-PBX system allows wireless
communication over an extended range by using
multiple cell stations that boost the flexibility and
mobility of your wireless handset. Using the
Wireless XDP, you can set your wireless telephone
to have the same extension as your desk phone,
and then receive calls even when away from the
desk. You are always there, ready to receive your
customers' calls, and make the most of every
business opportunity that comes along.

For Superb Mobility

To further enhance mobility, calls that come in for
an employee who's out of the office can be
automatically routed to his or her mobile phone
and all telephones in the same group can ring
simultaneously.

KX-TDA100/200 Only

(Mobile Phone Integration)

KX-TCA155 and KX-TCA256 ­Features

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6-line, Blue LCD Backlight

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Illuminated Keypad

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Multiple Language Display

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Speakerphone

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Programmable Soft Keys

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PBX functionality support

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200 entry Phonebook

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Headset Compatible

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9 polyphonic Ringer Melodies and 6 ringing

patterns

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Vibrate Alert*

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Meeting Mode*

* KX-TCA256 Only

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Flexible Access

The human voice remains the most effective mode of
communication. We all know how frustrating it can be
when trying to contact someone and the line is
always busy or not answered. Panasonic has
combined its knowledge of Call handling with their
Intelligent PBX systems to ensure that calls from your
customers can always be answered by someone, or
voice messages can be left to request a follow-up call.

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Intelligent Call Handling Capabilities

Personal Mailboxes and email
notification.

Using the advanced KX-TVM Messaging Solution - each
Extension can be assigned its own personal mailbox that
can be contacted any time of day or night. If a caller leaves a
voice message for a user, the extension user is notified by a
message-waiting lamp available on proprietary telephones
or can be additionally notified via an e-mail with voice
message attached sent to the user's personal computer.
Incoming call information is also recorded with the
message and is displayed on a Proprietary telephone. This
information includes Callers telephone number, time of call,
and length of call. Multiple PBXs(KX-TDA100/200) can also
share a single voice mail unit to enable centralised voice
mail control.

The perfect service for your
customers

Whatever the size of your company, efficient and courteous
handling of telephone calls is a major factor in a successful
business. Panasonic provides multiple solutions for Call
Centres, to help control and make use of the limited
resources that may be available. Use the Hybrid IP-PBX to
automatically distribute incoming calls as desired. You can
program the Hybrid IP-PBX to direct callers to the
appropriate group for efficient call handling.

Other features—such as VIP Call, which
provides special handling for key customers;
Automated Attendant, which answers calls
automatically; and queuing, which puts the
caller on hold and plays messages and music
when no one is available—help ensure greater
customer satisfaction and prevent missed
business opportunities.

The Hybrid IP-PBX provides a variety of call
distribution patterns. Effective use of the
different patterns – Automatic Call Distribution
(ACD), Uniform Call Distribution (UCD), Priority
Hunting, and Simultaneous Ring – can help
you manage calls more efficiently.

Designated member extensions can "log in" to
join their designated group and begin handling
calls, or "log out" to exit the group temporarily,
such as when taking a break. An extension can
also be designated for use by the supervisor,
who can access information about incoming
calls to each group (the number of gueued
calls, the longest queuing time, etc.), check the
log-in/log-out status, and monitor the status of
group members.

You can also assign a backup extension as an overflow
destination for calls not answered within a specified period
of time. You can designate any extension you want as the
overflow destination—a company message box, for
example—and you can designate different overflow
destinations for when the PBX is in day, lunch, break, or
night mode.

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Integrating Voice and Data networks

IP Network infrastructures, which already
exist in the majority of companies, can now
carry voice along with data. Designed to
support Convergence via modular structure,
the Hybrid IP-PBX systems allow a
harmonious migration towards VoIP,
allowing voice and data communication to
work within the same network.

Voice-over Internet Protocol
(VoIP)

VoIP is the latest proven technology for voice
communications where packets of digitally
compressed voice are sent over IP data networks,
which gets converted back to voice once it reaches
the destination. By leveraging existing data networks,
VoIP can bypass PSTN and therefore avoid all costs
associated with PSTN calls no matter how far the
distance and how long the conversation. In addition,
VoIP also allows for more advanced telephony
solutions and applications.
VoIP is an ideal solution for site-to-site
communications between multi-site offices and retail
chains - as well as for networking branch office and
remote office employees, small office/home office
(SOHO) workers, and home sales personnel, allowing
for flexible working environment and lowering cost.

PC-Client IP Proprietary

PC-Client

VoIP/QSIG Network with Centralised operator

Telephone

IP Proprietary

Telephone

SOHO

IP Network ISDN

Branch

Office

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Head

Office

3rd Party CTI

TDA Hybrid IP-PBX

Branch

Office

Digital
Proprietary
Telephone

IP Telephony

Customers interested in gradually evolving their
businesses towards IP telephony can benefit
from the optional IP Extension card that
supports the KX-NT136 and the KX-NT265 IP
telephones.
The KX-NT136 is based on the familiar KX-T7636
high-end Digital Proprietary Telephone, the KX­NT136 IP Telephone includes the familiar one
touch feature access to:

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Call Hold

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Call Transf er
and many more...
The KX-NT265 is a cost effective IP telephone
and provides one-touch features via eight
programmable keys.
Leveraging standard data-network cabling - and
supporting Power-over-Ethernet (PoE), IP
telephony can reduce your installation cost as
well as make telephony available wherever there
is a data network available.
The Panasonic IP telephones are perfect
solutions for both office employees or remote
workers / home workers connected over high­speed IP network.

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Conference Call

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Call Forward

CTI Server

PC-Client PC-Client

Digital
Proprietary
Telephone

Digital
Proprietary
Telephone

IP Proprietary

TelephoneTDA Hybrid IP-PBX

Analogue
Proprietary
Telephone

DECT

Cell Station

DECT

Handset

QSIG Networking

The KX-TDA Hybrid IP-PBX system supports
QSIG protocol, allowing you to interconnect
multiple PBX locations to build a large,
effectively seamless virtual telephone system,
as well as giving you access to more advanced
communication functions. As an example, for
customers with a legacy PBX in the corporate
office, QSIG can be used to implement
Panasonic Hybrid IP-PBXs in all the branch
offices. Using the network numbering plan, you
can assign a telephone number to each
extension in a branch or head office, reducing
communication costs.

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The possibilities are endless

For the majority of businesses, personal
contact with the customer is a significant
factor for success. The telephone system is
at the heart of all communications - without
any concern as to how the communication is
conveyed: via IP, by traditional telephony or
by employing wireless technology. What is
crucial for businesses is quality and
reliability. Panasonic provides wide variety
of solutions to cover any individual
requirements.

Hospitality

The Hospitality market requires the communications
system to be flexible, economical, and easy to use,
with maximum reliability and adaptability for the
individual needs. The possibility of PC integration to
allow guest room billing and system management
has also become a requirement of this sector. The
Hybrid IP-PBX Systems are perfectly equipped with
all these necessary hospitality features and solutions.

Health Service

A telecommunication system in nursing facilities and
resident housing must be consistent above all to the
requirements of people in need. Panasonic offers
custom-made solutions that can be integrated with
computers to support administrative tools and
emergency call systems. The investment ensures
security by flexible, future-safe technology.

Customer Services

We all would like to offer our customers the best
service we possibly can, and while you might be the
best today, what about tomorrow? Panasonic
Telecommunication systems offer service-orientated
solutions, which can be expanded to meet your
customer's needs now and for days to come.

Medical

To be able to work effectively and comfortably in a
medical environment, it is necessary that the
telecommunication system is adapted perfectly to fit
the needs of this type of activity. In the field of
health, Panasonic alleviates the continual increase in
costs and allows easy integration with life saving
technologies.

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Administration

Public administrations see themselves today more
than ever as service providers. Their services must
be carried out in spite of the increasing pressure of
cost management for government, council and
municipal authorities. Panasonic offers such
establishments a telecommunications solution
which helps them maintain and keep their costs in
check.

with digital communication.

Sales

In today's competitive world, personal contact
becomes ever more important to the customer.
Customer satisfaction, maximum flexibility and
accessibility provide the crucial lead in this sector. With
a solution from Panasonic, everything that you need is
already built in as standard.

Construction

Customers like to only invest in well built products,
displaying them attractively and place them within a
delightful environment. These same guidelines should
also be followed by your telecommunication systems.
When it comes from Panasonic - you are sure that all
these important points have been meticulously
followed - so customers can be proud to own a
Panasonic system.

Production Enterprises

High flexibility, economy and maximum reliability as
well as adjustment to individual needs are important
criteria, which telecommunication systems must fulfil.
The Panasonic Hybrid IP-PBX outshines here as it was
developed with manufacturing plants and production
departments in mind. With its ultramodern design and
future ready solutions, experience a new dimension of
efficient communication.

Logistics

Logistics requires smooth and reliable transport of
information. This is why logistics companies have
particular requirements when it comes to
telecommunications systems. With possibility for
integration into modern EDP systems and mobile
accessibility, Panasonic Hybrid IP-PBX systems can
become the driving force for your business today,
tomorrow and in the future.

Legal

The legal industry of law firms, notaries, attorneys,
solicitors etc have specific requirements when it
comes to business communication.
Attorney client conversation may need to be
recorded - or clients may need to be billed for calls.
Law firms may prefer to have secure entrances
monitored via IP cameras. The Panasonic Hybrid IP­PBX addresses all these unique communication
needs of the legal industry - yet provides all these
and more solutions in a cost effective manner.

With Panasonic the possibilities are endless.

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Design and specifications are subject to change without notice. 2M56KY-TDAv2.02.X Printed in Japan