Panasonic KX-HNC500 Troubleshooting Manual

Information and Troubleshooting Guide

Home Monitoring Camera

HomeHawk WINDOW

Model No. KX-HNC500

Thank you for purchasing a Panasonic product.

Please read this document before using the unit and save it for future reference.

For assistance, please visit our Web site:

http://shop.panasonic.com/support for customers in the U.S.A.

How do I access the User’s Guide? 3 Part names and functions 4 Replacement accessories 7 Installation alignment 7 About this system 8 Privacy and rights of portrait 8 Security cautions 8 For your safety 9 For best performance 10 FCC and other information 12 Specifications 15

Troubleshooting (Initial setup by selecting “Bluetooth”) 16

Troubleshooting (Initial setup by selecting “WPS”) 18 Troubleshooting (Connection) 20 Troubleshooting (Sensors) 21 Cleaning the suction cup 25 Replacing the suction cup 26

Replacing double-sided tape 29 Warranty 31

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How do I access the User’s Guide?

The User’s Guide is a collection of online documentation that helps you get the most out of the HomeHawk app.

1	Start the [HomeHawk] app and	2	Tap [Support].	3	Tap [User’s Guide].
	then tap .

Note:

•You can also access the User’s Guide at the web page listed below. https://panasonic.net/cns/pcc/support/homehawk/manual2/

•Microsoft® Windows® Internet Explorer® 8 and earlier versions are not supported.

•Design and specifi cations are subject to change without notice.

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Part names and functions

Room side

microSD card slot

SETUP button

RESET button

LOCK lever

Used to lock/unlock the suction cup.

LOCK pin

See page 7, 26

Removal tab

Used to help pull off the suction cup from windows.

LED indicator

See page 6

MAC address	Power Jack
Used during initial setup	Power connector jack
with Bluetooth.

Resetting the camera

1Plug in the camera.

• Wait for about 1 minute.

2	Using an object with a thin tip‚ press	3	Wait for the camera’s LED
	and hold RESET button for 10 seconds.		indicator to light in yellow.

• The camera’s settings are reset.

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Window side

Lens

Suction cup

Used to adhere the camera to a window.

Double-sided tape (2 sets)

Used to adhere the camera to a window for a longer period than the suction cup.

Cover

Slot brackets

	Place to attach the double-sided tape.
AC adaptor	Cable clips
1 pcs	2 clips

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LED indicator		Status
Off		•	No power
		• LED indicator is turned off *1
Yellow	lit	Not registered to your wireless router (usually for initial setup) or signal level is good *2
	blinking slowly	Initial setup is being performed using WPS on your router
Green	lit	•	3
			Registration successfully completed*
			2
		• Signal level is strong*
	blinking slowly	Registration mode or updating
	blinking quickly	Camera is searching for your wireless router
Blue	lit	Connected to the wireless router and camera is on
Red	lit	•	Registration failed *3
		• Accessing microSD card (when using 24/7 recording)
		• Signal level is weak *2
	blinking	• Camera is out of range of your wireless router *2
		• Wireless LAN connection failed
		• Device error (fan error)*4
	blinking slowly	• Streaming data *1 or detecting motion *1
		• Accessing microSD card (when not using 24/7 recording)

*1 You can configure the camera so that its LED indicator does not light during normal operation from the camera settings of the app. For more information‚ access the User’s Guide (page 3).

*2 The signal level (strong‚ good‚ weak‚ out of range) is shown for 3 seconds after pressingSETUP button. *3 Lights for 3 seconds after registration is successfully completed or failed.

*4 Unplug the camera and then plug it in again. If the message is still displayed, contact an authorized service center.

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Replacement accessories

Accessory item	Part number
AC adaptor	PNLV251-1Z
Double-sided tape	PNHS1987Z
Cable clip	PNZSAHNC500W
Suction cup	PNYSAHNC500W
LOCK pin	PNDF1275Z

Installation alignment

Installation location cautions

•The camera may not be able to be installed to areas on the glass of windows that are uneven or have fi lm, etc. attached.

•Depending on the installation location, the camera may hit against objects or people when the window is opened or closed.

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About this system

•This system is not designed to provide complete protection from property loss. To the maximum extent permitted by applicable law‚ Panasonic will not be held responsible for any damage incurred as a result of property loss.

•The system’s wireless features are subject to interference‚ therefore functionality in all

situations cannot be guaranteed. Panasonic will not be held responsible for injury or damage to property that occurs in the event of wireless communication error or failure.

Privacy and rights of portrait

Please take into consideration the rights of others’ privacy. Generally said that “privacy” means the ability of an individual or group to stop information about themselves from becoming known to others. “Rights of portrait” means the right to be safe from having your own image taken and used indiscriminately without consent.

Security cautions

•Take appropriate measures to avoid the following security breaches when using this product.

––Leaks of private information ––Unauthorized use of this product

––Unauthorized interference or suspension of the use of this product

•Configure the wireless router that connects your

mobile device to this product to use encryption for all wireless communication.

•Do not use the default password continuously. Change it to your own setting and set new one periodically. Do not use passwords that could be easily guessed by a third party. If you keep a record of your passwords‚ protect that record.

•If you lose your mobile device‚ change the password used to access this product.

•If you enable the product’s auto login feature‚ enable the screen lock or similar security feature on your mobile device.

•Performing the reset will delete all information. To avoid losing your previous setting‚ we recommend to write down the information.

•To prevent disclosure of personal information‚ enable the screen lock or similar security feature on your mobile device.

•When submitting the product for repair‚ make a note of any important information stored in the product‚ as this information may be erased or changed as part of the repair process.

•Use only trusted repair services authorized by Panasonic.

•Before disposing of the product‚ perform a factory data reset to erase any data stored in the product. Remove and erase the microSD card.

•If your mobile device will no longer be used with the product‚ delete your mobile device’s

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registration from the product and delete the corresponding app from your mobile device.

•This product may be used in ways that violate the privacy or publicity rights of others. You are responsible for the ways in which this product is used.

For your safety

To prevent severe injury and loss of life/property‚ read this section carefully before using the product to ensure proper and safe operation of your product.

WARNING

Power connection

•Use only the power source marked on the product.

•Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock.

•Completely insert the AC adaptor/power plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire.

•Regularly remove any dust‚ etc. from the AC adaptor/power plug by pulling it from the power outlet‚ then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture‚ etc. resulting in a fire.

•Unplug the product from power outlets if it emits smoke‚ an abnormal smell‚ or makes an unusual noise. These conditions can cause

fire or electric shock. Confirm that smoke

has stopped emitting and contact us at http://shop.panasonic.com/support

•Unplug from power outlets and never touch the inside of the product if its casing has been broken open. Danger of electric shock exists.

•Never touch the plug with wet hands. Danger of electric shock exists.

•Do not connect non-specified devices.

Operating safeguards

•Unplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners.

•Do not disassemble the product.

•Never put metal objects inside the product. If metal objects enter the product‚ turn off the circuit breaker and contact an authorized service center.

•Keep small parts‚ such as microSD cards‚ out of the reach of children. There is a risk of swallowing.

•The applied nameplate is located at the bottom or rear of the product.

Medical

•Consult the manufacturer of any personal medical devices‚ such as pacemakers or hearing aids‚ to determine if they are adequately shielded from external RF (radio frequency) energy. Wireless LAN features operate between the frequencies listed below‚ with a peak transmission power of 100mw:

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2.412 GHz – 2.462 GHz

5.180 GHz – 5.320 GHz

5.500 GHz – 5.720 GHz

5.745 GHz – 5.825 GHz

•Do not use the product in Healthcare facilities if any regulations posted in the area instruct you not to do so. Hospitals or Healthcare facilities may be using equipment that could be sensitive to external RF energy.

CAUTION

Installation and location

•Never install wiring during a lightning storm.

•The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.

•Mount the product on a stable location. Failure to do so may cause the product to fall resulting in damage to the product or injury.

•Do not mount the product on cracked or unstable windows. This may damage the windows.

•This product is a precision product and may be damaged if it falls.

•To prevent the product from being damaged, make sure to carefully read the Quick Start Guide and this document.

•When attaching the product using the suction cup, make sure to periodically reattach the product.

•Avoid using the suction cup and double-sided

tape for long periods. Periodically replace them with new parts.

For best performance Product location/avoiding noise

•This product uses radio waves to communicate with a wireless router.

•For maximum coverage and noise-free communications‚ place this product:

––at a convenient‚ high‚ and central location with no obstructions between this product and the wireless router.

––away from electronic appliances such as TVs‚ radios‚ personal computers‚ wireless devices‚ or other phones.

––facing away from radio frequency transmitters‚ such as external antennas of mobile phone cell stations.

•Coverage and transmission quality depends on the local environmental conditions.

•If the transmission quality is not satisfactory‚ move this product to another location.

Environment

•Keep the product away from electrical noise generating devices‚ such as fluorescent lamps and motors.

•The product should be kept free from excessive smoke‚ dust‚ high temperature‚ and vibration.

•Do not expose this product to direct sunlight or

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