Panasonic ICX Section 200 Guide

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Page 1

Section 200

General Description

Page 2

Introduction

System

Configuration

FF1

System

FF2

Trunks

FF3

Extensions

The contents of this document are subject to change without notice and do not constitute a commitment on the part of Matsushita Communications Industrial Co, Ltd (MCI) Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication, nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.

The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.

FF4

FF-/Soft Key

FF5

Groups

FF6

TRS/ARS

FF7

Applications

FF8

Maintenance

Appendix A

Appendix B

Page 3

Panasonic Telecommunications Systems Company

Business Telephone Systems Division

Publication Information

At the time of this document’s publication, the covered product (DBS 576) was still under development. Although every effort was made to present this product as accurately as possible, the information contained in this document is subject to change without notice and should not be construed as a commitment b y the P anas onic Telecommunications Systems Compan y (PTSC). PTSC reserves the right, without notice, to make changes to equipment design as advances in engineering and manufacturing methods warrant.

The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.

Reproduction, publication, or duplication of this manual or any part thereof, in any manner mechanically, electronically, or photographically, is prohibited without permission of PTSC.



Communications & Systems Company, a unit of Matsushita Electric Corporation of America. Win32s, Windows, Windows 95, and Windows NT are either trademarks or registered trademarks of

Microsoft Corporation in the United States and/or other countries. Reference to third-party products is for information only and does not constitute an endorsement or

recommendation. Panasonic does not assume responsibility for the performance of third-party products.

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PREFACE - REQUIREMENTS

OVERVIEW

This section provides information the telephone company may require before providing you with service. Additionally, important notices and warnings are listed for your knowledge and safety.

FCC REGISTRATION NUMBERS

The Feder al Communications Commission (FCC) has estab li she d rules whic h pe rmit the DBS 576 to be directly connected to the telepho ne network. To ensure that the DBS 576 complies wit h these FCC rules, the local telephone company may ask you for the FCC registration numbers when attaching their equipment to the DBS 576.

The DBS 576 can be configured as either a KEY or PBX telephone system. The wa y you register y our system depends on how you use the system. First, determine how you will be operating the system, and then refer to t he tab le belo w f or FCC registr ation numbers . The following tables also list additiona l information that may be required by your local telephone company.

KEY Operation

A KEY system requires you to manual ly select an outside line to mak e a n outgoing call. Typically, line keys on a telephone represent the specific lines that are attached to the system (f or e xample , Key 1 represents line 1; Key 2 represents line 2; etc.).

PBX Operation

A PBX system allows automatic selection of outgoing lines, such as pooled key operation, dial access, least cost routing (LCR), etc. (for e xample , depress a ke y to select from a pool of li nes; or dial 9 to select an outside line).

REGISTRATION INFORMATION (DBS values shown below - DBS 576 t/b plugged in later)

Network Address

System Operation Ringer Equivalence

DBS 576 KEY DBS 576 PBX

* The Ringer Equivalence Number (REN) is used to deter m ine how many devices can be connected to your telephone line. In most areas, the sum of the RENs of all devices on any one line should not exceed five (5.0). If too many devices are attached, they may not ring properly.

.5B* E xxxnxn-nnnnn-xx-x .5B* E xxxxxx-nnnnn-xx-x

Signaling Code FCC Registration

INTERFACE INFORMATION

The DBS 576 offers several types of interface cards that allow you to connect to different circuits offered b y y our telephon e compan y. Listed below is additional inf ormation that the t elephone compan y may require before providing you with these different services.

REGISTRATION INFORMATION (DBS info shown - DBS 576 t/b plugged in later)

Port Type Type of Interface USOC Jack Connector Service Order Code Facility Interface Code

Loop Start Trunk 2-wire loop Ground Start Tr unk 2-wire ground

RJ21X 9.0F 02LS2 RJ21X 9.0F 02GS2

Preface - Requirements  3

Page 5

Port Type Type of Interface USOC Jack Connector Service Order Code Facility Interface Code

DID Trunk 2-wire DID T-1 Trunk T-1

ISDN T-1

E&M Type I 2-wire

Type I 4-wire Type II 2-wire Type II 4-wire

RJ21X 9.0F 02RV2-T RJ48C 6.0F 04DU9-DN,

04DU9-1SN

RJ48C 6.0F 04DU9-DN,

04DU9-1SN

RJ1CX 9.0F TL11M, 2-wire

TL31M, 4-wire TL12-Type II, 2-wire TL32-Type II, 4-wire

DIRECT INWARD DIALING (DID) REQUIREMENTS

Operating this equipment in a manner that does not provide for proper answer supervision is a violation of Part 68 of the FCC Rules. Proper answer supervision occurs if this equipment returns answer supervision to the Public Switched Telephone Network (PSTN) when DID calls are:

• Answered by the called station

• Answered by the attendant

• Routed to a recorded announcement that can be administered by the Customer Premise Equipment (CPE) user

• Routed to a dial prompt.

T-1 REQUIREMENTS

This device must only be attached to the T-1 network connected behind an FCC Part 68 registered Channel Service Unit (CSU). Direct connection is not allowed.

ADDITIONAL PRECAUTIONS

• If the unit appears to be malfunctioning, it sho uld be disconnected from the telephone lines until y ou determine if either your equipment or the telephone line is the source of the problem. If your equipment needs repair, it should not be reconnected until it is repaired.

• If the telephone company finds that this equipment is exceeding tolerable parameters, the telephone company ma y tempor arily disconnect service, althou gh they will atte mpt to giv e you adv ance notice if possible.

• Under the FCC Rules, no customer is authorized to repair this equipment. This restriction applies regardless of whether the equipment is in or out of warranty.

• The goal of the telephone company is to provide the best service it can. In order to do this, it may occasionally be necessary for them to make changes to their equipment, operations, or procedures. If these change s migh t affect your service or the operation of your equipment, the telephone company will give you notice, in writing, to allow you to make any changes necessary to maintain uninterrupted service.

• This equipment is capable of providing users access to interstate provider of operator services through the use of access codes . Modification of this equi pment b y call agg regators to bloc k ac cess dialing codes is a violation of the Telephone Operator Consumers Act of 1990.

• If you ex perience trouble with the DBS 576, please con tact you r P anasonic DBS authorized service provider for repair/warranty information. The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected.

4  Preface - Requirements

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FCC WARNING

This equipment generates, uses, and can radiate radio frequency energy , and, if not installed and used properly, that is, in strict accordance with the instruction manual, may cause interference to radio and television reception. This equipment has been tested and found to comply with the limits for a Class A computing device in Subject J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference, correct by one o r more o f the following measures:

1. Reorient the receiving antenna,

2. Relocate the key service unit and key telephones with respect to the receiver,

3. Move the equipment from the receiver,

4. Plug the key service unit into a different outlet so that the equipment and receiver are on different branch circuits.

BATTERY RECYCLING STATEMENT

The following statement applies if you purchased backup batteries with your system. THE PRODUCT YOU HAVE PURCHASED MAY CONTAIN SEALED LEAD ACID

BATTERIES WHICH ARE RECYCLABLE. AT THE END OF THEIR USEFUL LIFE, UNDER VARIOUS STATE AND LOCAL LAWS, IT IS ILLEGAL TO DISPOSE OF THESE BATTERIES INTO YOUR MUNICIPAL WASTE STREAM. PLEASE CALL 1-800-SAV-LEAD FOR INFORMATION ON HOW TO RECYCLE THESE BATTERIES.

IMPORTANT NOTICE: MUSIC-ON-HOLD SOURCE

In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, A uthors and Publishers (ASCAP), or other similar organization, if radio or TV broadc asts are transmitted through the music-on-hold connection on this DBS 576 product. Panasonic Information & Communications Company/Business Telephones Systems Division, hereby disclaims any liability arising out of failure to obtain such a license.

Preface - Requirements  5

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TABLE OF CONTENTS .................................................................................................. 3

CHAPTER 1 - SYSTEM OVERVIEW.............................................................................. 7

Introducing the Next-Generation Phone System from Panasonic.........................................................7

System Technology....................................................................................................................................9

Power Requirements..................................................................................................................................9

Diagnostic Maintenance ...........................................................................................................................9

Programming The Phone System...........................................................................................................10

Supporting Documentation.....................................................................................................................10

CHAPTER 2 - SYSTEM HARDWARE.......................................................................... 13

Overview....................................................................................................................................................13

Cabinets..................................................................................................................................................13

Common Cards.......................................................................................................................................13

Telephone Compan Station Interface E Optional and Miscellaneous E Station E

stem Hardware Connections..............................................................................................................13

Cabinets ....................................................................................................................................................15

CAB-40 Base Cabinet CAB-96 Base Cabinet CAB-96B Expansion Cabinet Batter Switch Box

Control Unit.......................................................... ........ ........ ........ ........ ....... ..............................................17

CPC-96 CPC-288 CPC-576 Time Switch - TSW-288 Time Switch - TSW-576 Connection Cable Kit - CBL Kit Buildin

ICX to DBS Expansion Cable Kit - CBLDBS

Network S

Trunk Line Cards ......................................................................................................................................20

Loop Start Card - LS Primar Basic Rate Interface Card

Extension Cards.................................. ........ ........ ........ ........ ........ ........ ....... ........ ........ ........ ........ ..............21

ital Extension Card - DEC (VB-44610)..............................................................................................21

Analo

uipment ..................................................................... ........ ....... ........ ........ ........ ........ ........ ......13

Backup (VB-44025)............................................................... ....... ........ ........ ........ ........ ..............17

VB-44023)...........................................................................................................................17

VB-44410)........................................................... ........ ........ .....................................................17

VB-444201)............................................................... ........ ....... ..............................................17

VB-444301)............................................................... ........ ....... ..............................................17

Block Expansion Cable Kit - CBL (VB-44451)..........................................................................19

nchronizing Unit - SYNC (VB-44460)...................................................................................19

Rate Interface Card (T-point) - PRI (VB-44540)........................................................................20

Extension Unit (VB-44520).........................................................................................................21

Interface Equipment..............................................................................................13

uipment ..................................................................... ........ ........ ........ ........ ........ ......13

uipment .................................................................................................13

VB-44010)........................................................... ........ ........ ........ ........ ........ ......15

VB-44020)........................................................... ........ ........ ........ ........ ........ ......15

VB-44021)..............................................................................................16

VB-444202)....................................................................................................17

VB-444302)....................................................................................................18

VB-44450)..........................................................................................18

VB-44452).......................................................................19

VB-44510)...........................................................................................................20

S-point) - BRI (VB-44530)...........................................................................20

3 Table of Contents

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BRI Unit (S-point) (VB-44630)................................................................................................................21

(

ging

(

Primat

Options......................................................................................................................................................21

MFR Card 8-Part Built-In ACD Card Built-In Voice Mail Voice Stora Voice Processin Voice Processin SCC Unit Power Failure Transfer Unit

1 Line SLT Adaptor

Station Equipment....................................................................................................................................23

Overview.................................................................................................................................................23

Model Options.........................................................................................................................................24

Model Descriptions .................................................................................... ........ ........ ........ ........ ........ ......24

Di 12 Ke 12 Ke 12 Ke 12 Ke 24 Ke 24 Ke 72 Button DSS/BLF

Optional Terminal Devices....................................................................................................................... 26

Voice Reco PC Phone PC Attendant Console/96 PC Attendant Console/384

Telephone Key Layout .............................................................................................................................28

Rate Interface Cafd (S-point)-PRI (VB-44540)..........................................................................21

VB-44110)............................................................................................................................21

Conference Card (VB-44120)....................................................................................................21

VB-44140)................................................................................................................21

e Card (VB-44170)................................................................................22

Card (4 circuits) (VB-44160)......................................................................................22

Card (8 circuits) (VB-44150)......................................................................................22

VB-44181).............................................................................................................................22

VB-43703)................................................................................................23

VB-44100)..............................................................................................................23

ital Single Line Telephone (VB-41200)..............................................................................................24

Speakerphone (VB-44221)........................................................... ........ ........ ........ ........ ........ ......25

Display Speakerphone (VB-44223)............................................................................................25

Display Speakerphone with Voice Response - (VB-44224).......................................................25

Large Screen Display Speakerphone- (VB-44225)....................................................................25

Display Speakerphone (VB-44233)............................................................................................26

Expansion Module (VB-44310)............................................................. ........ ........ ........ ........ ......26

VB-44320).............................................................................................................26

nition Unit Adapter (VB-44101)...........................................................................................26

VB-44332) (Future Feature).................................................................................................26

VB-44330) (Future Feature).........................................................................27

VB-44331) (Future Feature).......................................................................27

CHAPTER 3 - SYSTEM FEATURES............................................................................ 33

Popular System Features ........................................................................................................................33

Auto Da Automatic Route Selection Call Traffic Reportin

Caller ID

Class of Service Computer Telephon Conferencin Data Securit Dela Direct Inward S Distinctive Rin

Flexible Dial Plan....................................................................................................................................36

Flexible Rin

“Howler” Tone .........................................................................................................................................37

Hunt Groups ...........................................................................................................................................37

Multiple Direct Inward Dial

Recall Timers..........................................................................................................................................38

/Night Mode..............................................................................................................................33

ARS)...........................................................................................................33

..............................................................................................................................34

CID) .......................................................................................................................................34

COS) Restriction.................................................... ....... ........ ........ ................ ........ ......34

Integration (CTI)...................................................................................................35

..........................................................................................................................................35

ed Ringing.....................................................................................................................................36

stem Access (DISA).....................................................................................................36

..................................................................................................................................36

Assignment ..................................................................................................................37

DID) Assignment (for ISDN).......................................................................38

Table of Contents 4

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Slide Ringing...........................................................................................................................................38

(

ging

gthy

(

ys (

(

ging

Station Messa

stem Speed Dialing (SSD)..................................................................................................................40

S Toll Restriction Service

Walkin

List of Available System Features ..........................................................................................................42

TRS...................................................................................... .....................................................41

e Detail Recording (SMDR)...........................................................................................39

TRS).................................................................................................................41

CHAPTER 4 - STATION FEATURES ........................................................................... 45

Overview....................................................................................................................................................45

Popular Station Features.........................................................................................................................45

Account Code Capabilit Alarm Rin

Alarm Tone for Len

Attendant Callin Auto-Repeat Dialin

round Music (BGM).......................................................................................................................47

Back Bus

Override (“Barge-In”).....................................................................................................................47

Call Duration Displa Call Forwardin

Call Park.................................................................................................................................................48

Call Pick-up.............................................................................................................................................49

Caller ID Call lo Callback Re

Camp-On

Conference Calls....................................................................................................................................50

Do-Not-Disturb DP-to-DTMF Si DSS/BLF Ke

Dual-Color LEDs.....................................................................................................................................51

Flexible Feature Ke

Hands-Free Answerback........................................................................................................................52

Headset Capabilit

Hold ........................................................................................................................................................52

Hot Line ............................................................................. ........ ........ ....... ........ ........ ........ ......................53

Meet-Me Answer.....................................................................................................................................53

Messa

Mute........................................................................................................................................................53

Name Assi Off-Hook Monitorin Off-Hook Si On-Hook Dialin

Off-Hook Voice Announce

One-Touch Ke Pa

Prime Line Preference............................................................................................................................55

Rin Soft Ke Speed Dialin

Transfer ..................................................................................................................................................56

e-Waiting/Callback.....................................................................................................................53

.....................................................................................................................................................55

Line Preference.........................................................................................................................56

.........................................................................................................................................46

....................................................................................................................................46

.......................................................................................................................................48

.....................................................................................................................................49

uest............................................................... ................ ....... ........ ........ ........ ......................49

Call Waiting)..........................................................................................................................50

DND).............................................................................................................................50

nal Conversion.............................................................................................................50

s........................................................................................................................................51

nment ..................................................................................................................................54

naling..................................................................................................................................54

.....................................................................................................................................54

s.....................................................................................................................................55

Variable Mode ..................................................................... ....... ........ ........ ........ ........ ........ ......56

.........................................................................................................................................56

........................................................................................................................45

Calls..................................................................................................................46

................................................................................................................................47

..............................................................................................................................48

“FF-Keys”)..........................................................................................................51

..................................................................................................................................52

................................................................................................................................54

OHVA).........................................................................................................55

5 Table of Contents

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List of Available Station Features...........................................................................................................57

CHAPTER 5 - SPECIAL APPLICATIONS.................................................................... 61

Overview....................................................................................................................................................61

Computer Telephony Integration (CTI) (Future Feature).......................................................................61

PC Phone ...............................................................................................................................................61

PC Attendant Console............................................................................................................................62

Voice Mail ..................................................................................................................................................64

Built-In Voice Mail with 2-Wa

Automatic Call Distribution (ACD)..........................................................................................................64

Built-In ACD............................................................................................................................................64

Call Recording........................................................................................64

CHAPTER 6 - SPECIFICATIONS................................................................................. 67

Overview....................................................................................................................................................67

Electrical Characteristics ........................................................................................................................67

Environmental Re

uirements ................................................................... ........ ........ ........ ........ ........ ......67

Table of Contents 6

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CHAPTER 1 - SYSTEM OVERVIEW

INTRODUCING THE NEXT-GENERATION PHONE SYSTEM FROM PANASONIC

Our telephony customers know what they’re looking for -- real product solutions to meet the

real demand for an effective, responsive, user-friendly telephone system. They know

ver that the phone s “welcome mat” for it. The

To provide them with such a phone s on the front lines. With a solid reputation for reliabilit Expansion capabilit

We hear you, loud and clear.

As the world’s largest consumer electronics company, Matsushita Electronics (Panasonic’s parent compan products. And true to form, Panasonic’s Communications division has become a ma manufacturer of electronic telecommunicatio ns pr oduc ts.

has established a worldwide reputation for solid reliability and innovative design in their

stem is their most important link to the outside world -- and often their

’re dead in the water without a good one.

stem, they need a company who’s already out there

. Flexibility. Feature-rich options.

. New technology, smartly applied. And all of this at an affordable price.

or world-class

With the Di business telephone s dependable functionalit

And we’re listenin

er phone base. They want ISDN. Computer Telephony Integration. Automatic Call Distribution.

lar Two-wa

ital Business Systems product line, we’re currently one of the largest suppliers of

stems. Our products are known for their cost-effective digital technology,

, and user-oriented design.

to them. They’re asking for a phone system that can expand to accommodate a

call recording. Networking. Voice recognition.

We make it better.

So we responded. As a result, Panasonic is proud to introduce the next-generation phone system in the DBS product line -- the with the compan

Here’s

ust a few of the cutting-edge features of this new Key/PBX system:

Supports a larger phone base.

The ICX is expandable from 96 ports 576 ports

uration for each cabinet can range from 0 trunks +

confi 96 extensions, to 88 trunks + 8 extensions.

Simple cabinet structure.

The two t exactl confusion where to install cards. Man these two cabinets are also the same.

the same card slot structure, so there’s no

it serves. At the best price/performance combination availables.

6 cabinets total). The maximum port

pes of cabinets - base and expansion - have

ICX

It’s a robust, feature-rich, flex ible, reliable pho ne s

per cabinet) up to

of the parts in

stem that can grow

Chapter 1 - System Overview 7

Page 12

Universal ports.

(

)

g y

(

The ICX offers flexible slot confi mount Trunk or Extension Cards in an Slots in the cabinet. their own desi

CPC cards and option cards have

nated slots.) Trunk and Extens ion Cards are not limited to a particular slot assi mount them where

ou want them. Then tell the system

uration. You can

of the 12 Free

nment; you

in programming) how each slot is configured. You

control the s

Seamless expansion capabilities.

stem; the system doesn’t control you.

You can start with one cabinet, then pile on more cabinets later. The expansion will be transparent to end-users -- except the more phones. You don’t have to re-pro

stem when you add on (just the new additions). Nor

ou have to use another type of phone.

Flash memory upgrades.

No more chip chan upload from the phone s looks like a credit card. Take it to the phone s the s

stem with a few simple programming steps. Then, either remove the card (for a CPC-96 or

CPC-288 confi

Existing DBS phones will work with the ICX.

ou already have a DBS system, you don’t have to buy new phones for the ICX (unless you need

. It’ll work with the phones you already have.

uration) or leave it plugged in (for a CPC-576). That’s it.

will suddenly be able to plug in

ram the entire

e-outs. No more complicated hookups. No more waiting forever to download/

stem. To upgrade your ICX system, use what’s called a PCMCIA c ard. It

stem site, and plug it into the CPC card. Upgrade

Existing A series/VB-9 phones will work with ICX. (Future Feature)

ou already have a A series or VB-9 system, you can connect those phones to ICX. Although

If there is some limitation on featurewize.

New “Voice Recognition” phones available.

With these new phones and ICX technolo Instead of dialin sa

, “Home.” The phone will automatically call your house.

Dynamic Bandwidth Allocation for digital signaling.

The ICX provides the abilit

our home phone number, for example, press the Voice Recognition key and

to split up a single bandwidth, and allocate it to several different

, users can literally

their phones what to do.

tell

sources. The allocation is achieved via hardware installations of special ISDN adapters. This powerful technolo as video-conferencin

Computer Telephony interface capability. (Future Feature)

We’ve developed proprietar desktop phone and the PC computer mer this: Install a special board inside the computer. Install our proprietar the phone’s handset into the board. Plu computer phone that can be used to click-and-dra

can be used to conduct advanced applications from one phone outlet, such

, data transmission, multiple phones, voice, etc.

software for several Computer Telephony applications, in which the

e together into a single entity. The merger works like

software in Windows. Plug

the board into the phone jack. Presto! you now have a

call transfers, monitor extension status,

enerate call traffic reports, etc.

Panasonic offers two product

supports up to 96 extensions) and the other is high-end (up to 384 extensions). The PC

Console controls the s

PC Console applications for the Attendant position.

One is a low-end

stem’s calls from th e co mpu t er; the atten dant can wa tch e verything on the

8 Chapter 1 - System Overview

Page 13

(

g j

(

PC monitor. Panasonic also off ers propri etar

phone. End-users can control their own phone calls usin

Automatic Call Distribution is built-in.

With the ICX’s proprietar extension first, or on a next-available-ex tension basis. If the extension doesn ’t answer the call, can pro Mail, or disconnect the call. You can control what the caller hears while he/she is waitin Supervisors can instantl Lar MIS reports can also be

2-Way Call Recording is available.

phone conversations, and store them

ram the system to continue searching, transfer to a particular extens ion , tr ansfer to Voice

e-Display telephone - no need for costly computer programs to provide “real-time reporting.”

ACD option, calls can be automatically distributed to the least-busy

access the current status of all agents right from their desk using a

enerated.

software for a

You don’t have to

It’s in the ICX’s Built-In Voice Mail option. Users can record

like messages from callers) in mailboxes.

PC Phone,

SYSTEM TECHNOLOGY

The ICX is a completely digital system. Information is exchanged between the ma Modulation telephones is also di analo

Stored Pro processor processor s

program settings) is backed up by an on-board, 6-year lithium

batter

ust before it reaches your handset or speaker.

stem features of the ICX. Each processor’s customized memory

which is field-replaceable.

or system components using Pulse Code

PCM). The conversation exchange between digital

ital, converting the digital information to

ram Control (SPC) is accomplished via a 16-bit for CPC-96 and CPC-288 configurations) or 32-bit for CPC-576). This technology controls the powerful

which replaces the desktop ex tens ion

the computer .

o to a third-party provider to get ACD.

The s protection for CO outside line connectors.

stem provides maximum protection from outside power surges with built-in triple surge

POWER REQUIREMENTS

The system must be connected to an input power source of 100~240VAC (+/-10%), 60 Hz. Each cabinet’s power suppl printed circuit boards for station and peripheral e and are desi full char to 30 minutes at a time.

ned to safely fit into the cabinet. The power supply contains a charger that maintains a

e to the backup batteries, which have a 3-year life and can support the phone system for up

automatically generates 5V DC and 24V DC necessary to power the various

uipment. Optional backup batteries are available,

Chapter 1 - System Overview 9

Page 14

DIAGNOSTIC MAINTENANCE

y y

(

)

The printed circuit board (PCB) cards are designed to slide easily into slots within the ICX cabine t. By

diagnostic troubleshooting, small problems can be isolated to specific cards. Some cards are

usin desi

ned to be installed and extracted from slots without turning off the power, allowing system

maintenance to be completed without interruptin

the entire system.

For example, sa of havin to do is throw a Maintenance switch on the Card. This will bus bein calls without an all LEDs are extin

to trun off the power, or reprogram anything, or alert anyone get off the phone, all you have

used at the moment, but will leave the trunks in use alone, all owing people of finish their ph one

ou’re having a problem with one of the trunks on a Loop Start Trunk Card. Instead

-out the trunks on that Card that aren7t

disruption. The LEDs on the Card will tell you when the trunks become vacant. When

uished, the Card can be replace.

PROGRAMMING THE PHONE SYSTEM

System programming can be accomplished in several ways without disrupting the system. Most

ramming changes take place as you are programming, what we refer to as “live” programming.

pro

Programming from a display telephone.

ramming can be performed on any small-display or large-display extension phone. A large-

Pro displa pro The user must enter a valid password to enter pro

Programming from the RS232 port.

A PC computer or laptop can be connected to the ICX phone s the SCC card inside the cabinet. Then, from the computer, our proprietar

Programming from a remote location.

A computer terminal to call into the phone s

phone is recommended because its LCD buttons can perform special one-touch functions in

ramming (such as “stepping” through addresses, entering a pause in a speed-dial number, etc.).

ramming mode.

stem, via a DB9-pin RS232 port on

ou can program the phone system with

PC-based software,

ain using PC Customize Tool, the ICX can be programmed from a remote loca tion , u sing an offsite

PC Customize Tool.

stem.

T ake advantage of our pro

ram settings on a computer. With this Windows-based software, you can backup and

PC Customize Tool,

a software package designed to maintain your ICX

restore phone system databases, as well as perform “live” programming and maintenance.

SUPPORTING DOCUMENTATION

Panasonic provides extensive documentation for the ICX, including the following manuals.

Section 300 - Installation

This manual provides hardware installation instructions for the main components of the ICX.

Additional reference manuals, listed below, may be required for optional equipment.

Section 400 - Programming

This manual is a

anized to match the programming configuration.

10 Chapter 1 - System Overview

eneral reference for programming the ICX using a display phone. The manual is

Page 15

Section 450 - Programming Forms and Tables

(

)

This manual contains forms that are desi phone s

stem. Typical users of this manual are Customer Service representatives and Installers.

ned to assist you in planning and implementing a ICX

Section 510 - Built-In Voice Mail Reference

This manual provides complete instructions on installin Mail packa recordin

e, which provides simplified Voice Mail/Auto Attendant functionality, along with 2-way call

capability.

and programming the optional Built-In Voice

Section 520 - Built-In ACD Reference

This manual provides complete instructions on instal lin

and programming the optional Built-In ACD

Automatic Call Distribution) package, which provides simple ACD functionality.

Section 530 - PC Attendant Console Reference

This manual provides installation and operatin computer telephon

product that merges the computer and a DSS/72 together into a single entity.

instructions for the PC Attendant Console, a

Section 550 - ISDN Reference

This manual contains installation and pro options, includin

T-point/S-point PRI and BRI.

ramming instructions for the various aspects of ISDN

Section 700 - Feature Operation

This is a is desi

eneral operating reference guide for the ICX. It describes system and telephone features. It

ned for use by both the dealer and the end-user.

Section 720 - SLT Phone Quick-Reference

This is a commonl

uick-reference guide for Analog devices such as the SLT phone. It covers only the most

-used features, and is intended for the end-user.

Section 751 - Digital Key Phone/DSLT Quick-Reference

This is a Telephones

uick-reference guide for Digital Key Telephones and DSLTs (Digital Single-Line

. It covers only the most commonly-used features, and is intended for the end-user.

Section 770 - Voice Recognition Telephone Adapter User Guide

This is a user

uide describing the additional features of the Voice Recognition Telephone. It is

intended for the end-user.

The products you need. The services you deserve. From the name you trust.

Chapter 1 - System Overview 11

Page 16

12 Chapter 1 - System Overview

Page 17

(Sy

(CO)

CHAPTER 2 - SYSTEM HARDWARE

OVERVIEW

This section describes the purpose and functionalit understandin specific needs.

This section is divided into the following categories:

Cabinets

The ICX cabinets are explaine d in detail below. Both the base cabinet and the expansi on cabine t share the same PCB cards. Both cabinets can attach to an offered b dedicated slots for CPC and option cards, and free slots for trunk, extension, and built-in option cards.

Common Cards

The common cards control the si Without common cards, other cards cannot function. The common card which is considered the “brains of the s re defined in Chapters 3 for all processors function the same wa

how these components work, you can easily configure a system that meets your

Panasonic. Each cabinet includes its own power supply, and is designed with

nalling and features used by all other cards in the system.

stem” is called the Central Processor Card, or CPC. Each phone system

uires a processor to operate. With the exception of a few distinct features which are clearly

stem Features) and 4 (Station Features) of this document, the software

of the main components of the system. By

of the proprietary telephone sets

Telephone Company Interface Equipment

Panasonic offers a wide variet Office Chapter 2.

Station Interface Equipment

The ICX allows for connection of Panasonic proprietar telephones and devices provided b the cards and e

Optional and Miscellaneous Equipment

The cards and interfaces that provide optional services, and all miscellaneous equipment, are explained in this chapter.

Station Equipment

All Panasonic proprietar

System Hardware Connections

Shown on the next pa of the more popular peripheral connections.

and/or common carrier equipment. This interface equipment is explained here in

uipment needed to accomplish these connections.

e is an illustration o f ICX trunk and e xtension lin e connections , as well as some

of interface circuits which allow the ICX to attach to Central

telephones as well as various analog

other manufacturers. This chapter includes descriptions of

stations are explained in this chapter.

Chapter 2 - System Hardware 13

Page 18

System Connections (trunks, extensions, peripheral equipment)

14 Chapter 2 - System Hardware

Page 19

CABINETS

(

)

(

CAB-40 Base Cabinet (VB-44010)

Each CAB-40 Base cabinet support s up to 4 0 ports usin connection

CAB-40 + CAB 40) is available using connection cable kit.

flexible or universal c ard sl ots. Dual system

Multiple slot t

Slot type # of slots Unit type to be installed

Power slot 1 Accommodates the cabinet power supply. The power supply comes installed in

CPC slot 1 CPC in first Base cabinet (CPC-96); Flexible slots 5 Accommodates trunk cards, extension cards, other cards (such as MFR), etc. Option slots 2 The option slots support common con t rol cards (such as MFR, SCC, and TSW).

Optional backup batteries can be installed for s

pes are used in the CAB-40 Base cabinet. These slot types are as follows:

the cabinet.

stem operation in the event of a power failure.

CAB-90 Base/Expansion Cabinet

Two t

pes are cabinets are used in the ICX:

the CAB-96

2)the CAB-96B Each cabinet provides 96 universal ports. S

"buildin

-block" fashion. The bottom cabinet in a column is the

cabinets in a column must be

Base cabinet

(VB-44020

Expansion cabinet

Expansion

(VB-44021).

stems can be configured with one to six cabinets in a

Base

cabinet. The middle and top

cabinets.

The maximum configuration for a fully expanded (6-cabinet) system supports a maximum of 576 ports, and contains two Base cabinets and four Expansion cabinets

see figure below).

Maximum 6-Cabinet Configuration

CAB-96 Base Cabinet (VB-44020)

Each CAB-96 Base cabinet supports up to 96 ports usin CAB-96 Base cabinets can be installed in a s

stem.

flexible or universal card slots. Up to two

Chapter 2 - System Hardware 15

Page 20

Multiple slot types are used in the CAB-96 Base cabinet. These slot types are as follows:

y eq

(

Slot type # of slots Unit type to be installed

Power slot 1 Accommodates the cabinet power supply. The power supply comes installed in

CPC slot 1 CPC in first Base cabinet (can be either CPC-96, CPC-288, or CPC-576);

Flexible slots 12 Accommodates trunk cards, extension cards, other cards (such as MFR), etc. Option slots 2 The option slots support common con t rol cards (such as MFR, SCC, and TSW).

the cabinet.

expansion interconnection card) in second Base cabinet.

CBL

Optional backup batteries can be installed for s

stem operation in the event of a power failure.

The CAB-96 Base Cabinet

CAB-96B Expansion Cabinet (VB-44021)

Each added CAB-96B Expansion cabinet expands the s

stem capability by an additional 96 ports. One or two CAB-96B Expansion cabinets can be installed on top of a CAB-96 Base cabinet. Up to four CAB-96B’s can be installed in a full

uipped, 6-cabinet system.

Multiple slot t

pes are used in the CAB-96B Expansion cabinet. These slot types are as follows:

Slot type # of slots Unit type to be installed

Power slot 1 Accommodates the cabinet power supply. The power supply comes installed in

CPC slot 1 Accommodates the CBL (expansion interconnection) card. Flexible slots 12 Accommodates trunk car d s , ex tension cards, and other cards (such as MFR). Option slots 2 The option slots support common control car ds (such as MFR and SCC).

Optional back-up batteries can be installed for s

16 Chapter 2 - System Hardware

the cabinet.

stem operation in the event of a power failure.

Page 21

Fittings for Building Block Connection (VB-44024)

)

(s)

(

These fittin normall

s are for interconnecting cabinets in the building-block configuration. The fittings are

shipped with the Expansion cabinets.

Battery Backup (VB-44025)

The backup batteries suppl Backup option is chosen for the s cabinet, 2 batteries per kit

power to the system in the event of a power failure. If the Battery

stem, each cabinet requires its own set of batteries (1 kit per

. The batteries can back up the system for up to 30 minutes.

Switch Box (VB-44023)

The Switch Box installs in the Base cabinet, and controls power for the Base cabinet and the Expansion cabinet cabinet, power is also turned on or off for the Expansion cabinet

installed above it. When the power supply is turned on or off in the Base

CONTROL UNIT

CPC-96 (VB-44410)

The CPC-96 supports a sin

le cabinet (40/ 96ports) and utilizes a 16-bit Central Processor Unit

CPU).

Included are the time switch circuit source

3 Member), service tones, DTMF generators, an input terminal for external holding tone

RCA jack), connecting terminals for network synchronous package, I/F connector for an

external PC card and a built-in modem Since the time switch is built into the CPC-96 card, a separate time switch card is not re

4HW X 4HW), 4 MFR circuits (DTMF receivers), 8 pairs of conference

300 bps).

uired.

CPC-288 (VB-444201)

The CPC-288 supports up to three cabinets Included are 4 MFR circuits

DTMF receivers), an input terminal for external hold tone source (RCA

288 ports) and utilizes a 16-bit CPU.

ack), I/F connector for an external PC card and a built-in modem (300bps).

The CPC-288 re

uires the TSW-288 Time Switch Card.

CPC-576 (VB-444301)

This unit supports up to six cabinets It provides 4 circuits MFR

DTMF receivers), an input terminal for external hold tone source (RCA

576 ports) and utilizes a 32-bit CPU.

ack), an I/F connector for a customized PCMCIA memory card, and a built-in modem (300bps). The CPC-576 re Pro

ram downloads are performed to the internal memory of the system through the attached customized PCMCIA card. The PCMCIA card is necessar be removed durin

uires the TSW-576 Time Switch Card.

during normal operating time and cannot

normal operation.

Time Switch - TSW-288 (VB-444202)

The TSW-288 provides the time switch circuitr with the CPC-288. This unit installs in the first option slot of the first Base cabinet. Onl

stem.

be installed in a s

required for up to 288 ports. This card must be used

Chapter 2 - System Hardware 17

one card can

Page 22

The TSW-288 provides the time switch (14HWx14HW), service tones, DTMF generator, connecting

(

terminals for network s

nchronizing unit interface, and 8 pairs of 3-party conference circuits.

Time Switch - TSW-576 (VB-444302)

The TSW-576 provides the time switch circuitr with the CPC-576. This card installs in the first option slot of the first Bas e cabinet . Onl be installed in a s

stem.

required for up to 576 ports. This card must be used

one card can

The TSW-576 provides the time switch terminals for network s

Connection Cable Kit - CBL Kit (VB-44450)

nchronizing unit interface, and 8 pairs of 3-party conference circuits.

24HWx24HW), service tones, DTMF generator, connecting

This card supports the interconnection betwee n CAB40 and CAB40. T wo connection ca ble cords, one for master cabinet, the other for slave cabinet and cables are packed.

Connecting CAB40 Dual system

18 Chapter 2 - System Hardware

Page 23

Building Block Expansion Cable Kit - CBL (VB-44451)

(

(s)

(

)

This card supports the interconnection between cabinets when multiple cabinets are used. This card establishes the connection between PCM-HW bus and terminal control bus of the Base cabinet and additional cabinets, as well as the connection to the time switch unit

TSW-288/TSW-576) in the first

Base cabinet. Each cabinet after the first cabinet requires a CBL kit. The supplied card m ust be instal led in t he CPC

slots of all but the first cabinet. The supplied intercabinet connection cable is used with each added cabinet.

ICX to DBS Expansion Cable Kit - CBLDBS (VB-44452)

The CBLDBS card supports the interconnecti on between cabine ts when DBS cabine ts are conne cted to the ICX. This card establishes the connection of the PCM-HW bus and terminal control bus between the base ICX cabinet and the DBS cabine t

, and also the connection to the time swit ch unit

TSW-288/TSW-576) installed in the first Base cabinet.

NOTE:

DBS cabinet. A maximum of two DBS cabinets can be included in the conf i Extension Cards is re

The ICX-to-DBS configuration can support a maximum of 528 ports, in clu ding the ports in the

uration. DBS DEC (Digital

are supported, but there is no DBS TRK (trunk) card support. A special MDF board

uired; it is included with the CBLDBS kit.

The CBLDBS card installs in the AUX1 slot of each connected DBS cabinet. An inter-cabinet connection cable is used with each cabinet.

Connecting the ICX to a DBS system

Network Synchronizing Unit - SYNC (VB-44460)

This unit provides network s SYNC card s SYNC card is re

nchronizes the PCM clock with an outsi de resource. Wh en digital circuits are used, one

uired and installs on the CPC-96, TSW-288, or TSW-576 card.

nchronization and is required with digital circuits such as ISDN. The

Chapter 2 - System Hardware 19

Page 24

T RUNK LINE CARDS

(

Loop Start Card - LS (VB-44510)

The Loop Start Card supports up to 8 l oop sta rt CO li nes and can be instal led in an card provides li

htning arresters and UL1459 safety circuitry, and can be directly connected to CO

flexible slot. This

lines.

Caller-ID Unit (CID)(VB-44513)

This card supports Caller ID on loop start trunks. This unit installs directly on top of the Loop Start Trunk Card

VB-44510), and supports all 8 of that Card’s circuits for Caller ID.

Primary Rate Interface Card (T-point) - PRI (VB-44540)

T-point primar card is also re

A li

htning arrester is built into the PRI card.

rate interface requires a DSU for connection to the carrier circuit. A Network Sync uired.

Basic Rate Interface Card (T-point) - BRI (VB-44530)

This supports T-point Inte

rated Services Digital Network (ISDN) Basic Rate Interface (BRI)

2B+D:144 or 192kbps). This card can be installed in any flexible slot.

The functions supported are as follows:

Dial T ype

Information transferring capability

Enblock settin

and enblock setting at the sub-address.

speech and data) at the CO trunk. The BRI T-Point connects throu A li

htning arrester is built into the BRI card.

This supports T-point Inte

h a DSU to the T-point ISDN Basic Rate Interface.

rated Services Digital Network (ISDN) Primary Rate Interface (PRI)

23B+D/24B:1544kbps) (30B+D/31B:1984kbps) and also S-point ISDN Primary Rate Interface.

The PRI card can be set to support either 8, 16, 23/24 or 30 channels. When the card is set for 16 channels, the card logically occupies 2 flexible card slots. When the card is set for 23/24 or 30 channels, the card lo

ically occupies 3 or 4 flexible card slots.

Unlike other most other cards, due to the interaction between card slots, the PRI card must be installed in selected flexible card slots. Up to 3 PRI cards can be installed in a single cabinet. A fully

ured 6-cabinet system can support up to 18 PRI cards.

confi

20 Chapter 2 - System Hardware

Page 25

E&M Trunk Card - E&M (VB-44560)

y (

y Ty

)

(

This card supports E&M t si

naling methods that are supported include Immediate and Wink methods.

pe private line interface (Speech pass 4W/2W, Control line 4W). The

When installed in an from other PBX or carrier e

flexible slot, the E&M Trunk Card supports call signal detection and answer

uipment, calling to the E&M private line, dial sending and speech. Each E&M card includes 4 circuits. An internal -48V Power Suppl

VB-44022) must be installed in the sam e cabi net with th e E&M Trunk

Card. The E&M interface can connect to another PBX with E&M capability. However, this unit does not

support connection to an E&M that provides onl This unit contains a built-in li

standard telecommunications suppliers

htning arrester; however, external safety devices (available from

are required when installing outside the building.

pe 1.

DID Trunk Card - DID (VB-44520)

This card supports 8 DID incomin can be either Dial Pulse

10PPS) or DTMF (only for Wink). MFR circuits are used when the Wink

CO lines using Immediate and Wink signaling methods. The DID

method is selected. An internal -48V Power Supply (VB-44022) must be installed in the sam e cabi net with th e E&M Trunk

Card. A li

htning arrester is built into the DID TRK card.

T1 Trunk Card - T1 (VB-44550)

The T1 interface is a di

ital CO line card that prov ides up to 24 v oice c hannels over a four-wire ci rcuit.

The T1 card can be set to support either 8, 16, or 24 channels. When the card is set for 16 channels, the card lo

ically occupies 3 flexible card slots.

ically occupies 2 flexible card slots. When the card is set for 24 channels, the card

Unlike most other cards, due to the interaction between card slots, the T1 card must be installed in selected flexible card slots. Up to 3 T1 cards can be installed in a single cabinet. A fully configured 6cabinet s

The T1 interface re

uired.

re A li

stem can support up to 18 T1 cards.

uires a CSU for connection to the carrier circuit. A Network Sync card is also

htning arrester is built into the T1 card.

Chapter 2 - System Hardware 21

Page 26

EXTENSION CARDS

(s)

(

)

(

Digital Extension Card - DEC (VB-44610)

This card provides 8 di

le Line Telephone, DSS/72, and EM/24. Supply voltage for the telephones is supplied by the

Sin di

ital circuits.

ital circuits. Each circuit supports the Pan asonic Digital Key Telephone, Digital

This card can be installed in an

flexible slot.

Analog Extension Unit (VB-44520)

This card provides 8 analo analo

telephones, answering machines, fax machines, modems, cordless telephones, etc. The

connected device A li

htning arrester is built into the analog circuits.

can be either pulse dial (rotary) or DTMF. Ringer circuitry is built into the card.

circuits. Each circuit supports standard analog telephone devices such as

BRI Unit (S-point) (VB-44630)

This unit supports Basic Rate Inte rfac e

2B+D:144 or 192kbps) for S-point ISDN. Each card provides

4 BRI circuits. This card can be installed in any flexible slot. The s

stem supplies +40V to the ISDN terminal which is connected to S-point interface card.

A li

htning arrester is built into the BRI circuits.

Primary Rate Interface Card (S-point)-PRI (VB-44540)

Same card as T-point.

OPTIONS

MFR Card (VB-44110)

The Multi-Fre di

its. Each card contains 8 receiver circuits.

uency Receiver (MFR) card accepts dialled DTMF tones and determines the dialled

This card can be installed in either an option slot or an installed in a cabinet, with up to 6 cards in a full

configured system.

flexible slot. A maximum of one card can be

8-Party Conference Card (VB-44120)

This card provides a set of 8 -part

conference circuit. (These are in addition to the 3-party conference

circuits built into the CPC-96, TSW-288 and TSW-576. This card is installed in a flexi ble slo t. A maxim um of one c ard can be install ed in a ca binet, with u p to

6 cards in a full

configured system.

Built-In ACD Card (VB-44140)

This card, combined with the Voice Processor Unit card Automatic Call Distribution functions. MIS

Management Information System) reports can be output from the RS232C port of the ACD card. The reports can be printed out b RS232C port. However, a PC and printer cannot be simultaneousl RS232C cable must be used exclusivel

22 Chapter 2 - System Hardware

for one connection).

4 circuits) (VB-44160), provides simplified

connecting a printer to the

connected to the RS232C (the

Page 27

Only one Built-In ACD can be installed in a cabinet. A m aximum of two Bui lt-In ACDs can be installed

)

(any

(

in a s

stem.

Built-In V oi ce Mai l a nd Bu ilt-In ACD ca nnot be ins tall ed in t he s am e c abin et, sin ce the flexible slots.

Built-In Voice Mail Voice Storage Card (VB-44170)

This is one of two cards re 44160 for 4 circuits; or VB-44150 for 8 circuits

The Voice Mail Voice Stora hard disk stora

Onl

one Built-In Voice Mail can be installed in a single cabinet. A maximum of four Built-In Voice

e of the voice data.

Mails can be installed in a full Don’t install the Voice Mail Unit from the top cabinet, otherwise the unit will be dama

uired for Built-In Voice Mail. One or two Voice Processing Cards (VB-

are also required for Built-In Voice Mail.

e Card provides most of the functions of Built-In Voice Mail, including

configured system.

ed by heat.

Built-In V oi ce Mai l a nd Bu ilt-In ACD ca nnot be ins tall ed in t he s am e c abin et, sin ce the flexible slots.

Voice Processing Card (4 circuits) (VB-44160)

Two sizes of voice processin processin

card contains four voice processing circuits and can be used with Built-In Voice Mail and Built-In ACD. The other voice processin voice processin cards Processin

circuits and can only be used with Built-In Voice Mail. One or two voice processing

combination of types) are required for Built-In Voice Mail. One VB-44160 four-port Voice

Card is required for ACD.

cards are available for use with the ICX. The VB-44160 voice

card, the VB-44150 Voice Processing Card, contains eight

use the same

Onl

one Built-In Voice Mail can be installed in a single cabinet. A maximum of four Built-In Voice Mails can be installed in a s same cabinet, since the

stem. Built-In Voice Mail and Built-In ACD cannot be installed in the

use the same flexible slots.

Voice Processing Card (8 circuits) (VB-44150)

Two sizes of voice processin Processin

Card contains eight voice processing circuits and can only be used with Built-In Voice Mail. The VB-44160 voice processin with Built-In Voice Mail and Built-In ACD. One or two voice processin

pes) are required for Built-In Voice Mail.

t Onl

one Built-In Voice Mail can be installed in a single cabinet. A maximum of four Built-In Voice Mails can be installed in a s same cabinet, since the

cards are available for use with the ICX. The VB-44150 Voice

card contains four voice processing circuits and can be used

cards (any combination of

stem. Built-In Voice Mail and Built-In ACD cannot be installed in the

use the same flexible slots.

SCC Unit (VB-44181)

The Service Circuit Card provides enhan ced se rvice fu nctions such as two RS232C ports a Back

Onl

round Music input, and the external paging control.

one Service Circuit Card can be installed in a system.

    !"#$ %&%''#' ' %## ('##'&''#') *## #'#+ ,*!# -

9600bps),

Chapter 2 - System Hardware 23

Page 28

Power Failure Transfer Unit (VB-43703)

The four-line power failure transfer is desi compan

direct to a single line telephone when power is lost. The power failure transfer unit connects

four SLTs to four CO lines.

1 Line SLT Adaptor (VB-44100)

connecting the 1 line SLT Adaptor to the DEC/8 card, you can connect an SLT instead of an

extension ke

phone. One SLT can be connected to one 1 line SLT Adaptor unit.

STATION EQUIPMENT

Overview

The full line of Panasonic ICX phone s All telephones work with all models of ICX s

ned to switch outside dial tone from the telephone

stems offer a wide variety of critically acclaimed telephones.

stems.

As the user interface, the station instrument is a crucial element of the communications s ICX telephones are desi fixed and pro

rammable feature keys allow the station to be specifically customized to accommodate the needs of each user. A wide variet pro

rammable keys, speakerphones, and liquid crystal displays to provide a complete solut ion to any

telecommunication re

evity of the ICX system and stations, protecting the investment of the end-user.

lon All telephones are desi

lettering is a part of the key mold, making it impossible for lettering to

ned to provide easy access to system features and functions. A mixture of

of telephones are offered with different combinations of

uirement. The advanced economic design and quality manufactur ing assure

ned with the following features:

stem. All

fade or rub off.

Special film coatin

hting conditions.

ustable display contrast levels adapt to different lighting conditions.

ustable base for 3 different LCD viewing positions.

Photo optic controlled hookswitch, which extends the life of the

enables displays to be seen under extremely bright

hookswitch.

Uni

ue one-board design that allows for a more compact, durable product.

Special material separatin

uid spills.

Built-in processors provide aut omatic identi ficatio n when p lu

ital port, assuring instant operation.

Above-standard cords contain clamps to attach to the telephone’s base,

alleviatin

Hearin

Headset compatible.

Built-in wall mountin

Textured finish on selected hi

fin

Moulded with an extremel

stress on modular connectors.

-aide compatible.

erprinting.

the keys from the PCB reduces damage from

ed in at any

capability in the base of the telephone.

h-contact areas reduces scratching and

durable, high-impact polymaterial for break

resistance.

24 Chapter 2 - System Hardware

Page 29

)

(FF)

Telephone handsets allow eas

installation of handset cord swivels.

Model Options

Panasonic offers a wide variet

ht for you. All display phones come with a built-in sp eaker phone. Ha nds-Free Answerback (HFAB,

ri described in detail in Chapter 4 - Stat ion Featu res Line. Flexible Function outside lines or execute s

of options for telephones so that you can select the one that is just

is standard on all phones e xcept the Digital Single

keys containing dual-coloured LEDs are user programmable to access

stem and station features. Listed below are some of the options available

with the different models:

• 12 ke

• 24 ke

• EM24-24 ke

• DSS-72 Ke

• Di

UK, HK, Indonesia, Mala

sia:

-Speakerphone VB-44221

-Display Speakerphone VB-44223

-Large Display Speakerphone VB-44225

-Soft key Display Speakerphone VB-44224

-Display Speakerphone VB-44233 Expansion Module VB-44310

DSS/BLF VB-44320

ital Single Line telephone VB-41200

In addition to the above di complete of the DBS proprietar 3011 Di

Taiwan: The former DBS proprietar

stems without modification. Please consult to your order.

MODEL DESCRIPTIONS

Digital Single Line Telephone (VB-41200)

Provides sin include hold, on/off, Memor conference. Lar for volume ad

le line service on a digital telephone. Buttons

, redial, RECALL/FLASH and

e message waiting light. Slide controls

ustment. Does not support handsfree

answerback on intercom. Re

ital telephone module, the System supports the

VB-3411/3611 series telephones and VB-

ital SLT.

telephone are not available to connect to ICX

uires one digital port.

Chapter 2 - System Hardware 25

Page 30

12 Key Speakerphone (VB-44221)

ys (

Provides 12 flexible feature/line ke and 10 personal speed dial ke

dual coloured LED)

s. Supports handsfree

speakerphone, off hook voice announce, and headsets.

uires one digital port. Wall-mountable.

12 Key Display Speakerphone (VB-44223)

Provides 12 flexible feature/line ke and 10 personal speed dial ke handsfree speakerphone and 2 line li displa the displa

LCD). 4 programmable soft keys are included with

to provide access to advanced system

dual coloured LED)

s with an integrated

uid crystal

features. Supports handsfree answerback on interc om, off hook voice announce, and headsets. Re

uires one digital

port. Wall-mountable.

12 Key Display Speakerphone with Voice Response - (VB-

44224)

Provides 12 flexible feature/line ke and 10 personal speed dial ke handsfree speakerphone and 2 line li displa the displa

LCD). 4 programmable softkeys are included with

to provide access to advanced system

dual coloured LED)

s with an integrated

uid crystal

features. Supports handsfree answerback on interc om, off hook voice announce, and headsets. Re port. Wall-mountable. Internal circuitr Reco

nition feature.

uires one digital

for Voice

12 Key Large Screen Display Speakerphone- (VB-44225)

Provides 12 flexible feature/line ke with a 7 line Li of the displa

uid Crystal interactive display. The top line

contains 15 characters. The remaining 6 contain 16 characters per line. There are 10 softke interact with the lar screens can be assi flexibilit

. This telephone comes equipped with a built-in

e screen display. User definable

ned to provide ultimate user-friendly

dual coloured LED)

s to

speakerphone for handsfree conversation on outside line calls and a handsfree answerback circuit for respondin

to intercom calls. This telephone also supports off hook voice announce and headsets. Re

uires one digital port.

This telephone is wall-mountable.

26 Chapter 2 - System Hardware

Page 31

24 Key Display Speakerphone (VB-44233)

ys (

(

)

(

(e.g

Provides 24 flexible feature/line ke and 10 personal speed dial ke handsfree speakerphone and 2 line li displa

LCD). Supports handsfree answerback on

dual coloured LED)

s with an integrated

uid crystal

intercom, off hook voice announce, and headsets. Re

uires one digital port. Wall-mountable.

24 Key Expansion Module (VB-44310)

Provides 24 flexible feature/line/Direct Station Selection

DSS)/Busy Lamp Field (BLF) keys (dual coloured

.This unit is used in conjunction with a digital station.

LED Comes e telephone to Re

uipped with a joining bracket to connect it to the

ive the appearance of one complete unit.

uires one digital port. Wall-mountable. Includes

elevation supports.

72 Button DSS/BLF (VB-44320)

Provides 72 flexible feature/line/Direct Station Selection

DSS) Busy Lamp Field (BLF) keys (dual coloured LED). Normall positions, but can be used for an e attendant telephone to complete unit. Re

used in conjunction with attendant console

extension port. Comes

uipped with a joining bracket to connect it to the

ive the appearance of one

uires one digital port. Wall-mountable.

Includes elevation supports.

OPTIONAL TERMINAL DEVICES

Voice Recognition Unit Adapter (VB-44101)

Workin Speakerphone with Voice Response Telephone functions to the telephone. The user can pro

in conjunction with the 12 key Display

VB-44224), this adapter adds voice response

ram the telephone to automatically dial numbers based

on the user’s voice commands.

PC Phone (VB-44332) (Future Feature)

The PC Phone is desi

ned to replace an extension phone, adding telephony capability to a desktop PC. It is comprised of a PC card installed inside the computer; application software; and various connections to the computer

., handset, headset, etc.). The PC Phone then plugs into a ICX extension port, and becomes a sophisticated “on-screen” phone for the end-user. For more information, see Chapter 5 - Special Applications.

Chapter 2 - System Hardware 27

Page 32

PC Attendant Console/96 (VB-44330) (Future Feature)

This is one of two PC Attendant Consoles offered b replace an Attendant phone and add telephon Console/96 is a 2-port solution that is e phone, or a 12-ke

large-display phone) with one DSS/72; it can monitor up to 96 extension ports. For

uivalent to one key phone (either a 24-key small-display

Panasonic; both consoles are designed to

capability to a desktop PC. The PC Attendant

more information, see Chapter 5 - Special Applications.

PC Attendant Console/384 (VB-44331) (Future Feature)

This is one of two PC Attendant Consoles offered b replace an Attendant phone and add telephon Console/384 is a 6-port solution that is e phone, or a 12-ke

large-display phone) with five DSS/72 consoles; it can monitor up to 384 extension

uivalent to one key phone (either a 24-key small-display

Panasonic; both consoles are designed to

capability to a desktop PC. The PC Attendant

ports. For more information, see Chapter 5 - Special Applications.

28 Chapter 2 - System Hardware

Page 33

TELEPHONE KEY LAYOUT

12-Key Small-Display Telephone key layout

Small-Display Telephone Features

No. Feature Description

Message Waiting Indicator Indicates that you have a message. Displa

MODE Ke

END Ke

4 5

Soft Keys Used to select speed dial directories, or extension numbers.

Displays information about the phone’s status, menus, and dialling directories.

Used to change display modes from Default Mode to Speed Dial Mode or Extension Directory Mode.

Used to exit Directory Mode and return the display to Default Mode.

Chapter 2 - System Hardware 29

Page 34

No. Feature Description

PROG Ke

CONF Ke

7 8

One-Touch Keys Used to make outside calls or to access system features.

Flexible Function (FF) Keys Used to access outside lines or to access system features. DND/CF Indicator Indicates that Do-Not-Disturb (DND) or Call Forwarding is set.

EXT Indicator Lights when you are on a call and flashes when you hold a call.

MIC Indicator Indicates that your microphone is activated. Lights solid when your

ON/OFF Indicator Lights when the FL/R Ke

REDIAL Ke

MEMORY Ke ON/OFF Ke

LINE Ke VOLUME Ke

Used to program Flexible Function (FF) and one-touch keys, to adjust ringer volume, and to send a flash signal. Depending on the setup of

our system, may also be used to transfer calls.

Used to establish conference calls and to check FF key and onetouch features.

hands-free microphone is activated.

ON/OFF

Used to end an outside call and to either restore outside dial tone or switch to external dia l tone status without hanging up the receiver.

Used to redial the last number dialed. Used to access speed dialing or enter account codes. Used to make a call without lifting the handset or to turn the speaker

on and off. Used to seize a free line from MCO outgoing group. Used to adjust the level of tones, background music, ringing, receiver

volume, and display contrast.

key has been pressed.

HOLD Ke

Microphone Used to talk to another party without using the handset.

21 22

Speaker Outputs tones an d voice at your extension.

Used to hold calls, to retrieve held calls, and to complete FF key programming.

30 Chapter 2 - System Hardware

Page 35

12-Key Large-Display Telephone key layout

(FF)

Large-Display Telephone Features

No. Feature Description

Message Waiting Indicator Indicates that you have a message. Displa

Soft Keys Used to select menus, d irectories, speed dial numbe rs, and to a ccess

PROG Ke

CONF Ke

MIC Ke

Displays information about the phone’s status, menus, and dialing directories.

call-handling features. Used to program FF and one-touch keys, to adjust ringer volume and

to send a flash signal. Depending on the setup of your system, may also be used to transfer calls.

Used to establish conference calls and to check Flexible Function

and one-touch key settings.

Used to turn on the microphone to answer bac k with hands-free.

Chapter 2 - System Hardware 31

Page 36

No. Feature Description

MENU Ke

PREV Ke

NEXT Ke Flexible Function (FF) Keys Used to access outside lines or to access system features.

DND/CF Indicator Indicates that Do-Not-Disturb (DND) or Call Forwarding is set.

EXT Indicator Lights when you are on a call and flashes when you hold a call.

MIC Indicator Indicates that your microphone is activated. Lights solid when your

ON/OFF Indicator Lights when the FL/R Ke

15 16

REDIAL Ke

MEMORY Ke ON/OFF Ke

LINE Ke

Used to return to the default Main Menu screen which contains the following items:

• Personal Dial

•System Dial

• Extension

• Function System

• Function Ext Used to return to the previous screen. Used to advance to the next screen.

hands-free microphone is activated.

ON/OFF

Used to end an outside call and to either restore outside dial tone or switch to external dia l tone status without hanging up the receiver.

Used to redial the last number dialed. Used to access speed dialing or enter account codes. Used to make a call without lifting the handset or to turn the speaker

on and off. Used to seize a free line from MCO outgoing group.

key has been pressed.

VOLUME Ke

HOLD Ke

Microphone Used to talk to another party without using the handset.

22 231

Speaker Outputs tones an d voice at your extension.

Used to adjust level of tones, background music, ringing, receiver volume, and display contrast.

Used to hold calls, to retrieve held calls, and to complete FF key programming.

32 Chapter 2 - System Hardware

Page 37

)

(

CHAPTER 3 - SYSTEM FEATURES

OVERVIEW

This chapter describes the numerous s part of this chapter hi

hlights is a complete list of system features and the ICX versions to which they apply.

POPULAR SYSTEM FEATURES

AUTO DAY/NIGHT MODE

Description:

The ICX system provides three different modes of operation. We call them Day 1, Day 2 and Ni

ht mode. Each of these modes can have a different Attendant as well as different ringing position assi and out of an special da

Benefits:

• Enables the system’s ringing and dialling capabilities to change automatically when the mode is switched.

Applications:

• Lines that need to be switched over to an answering machine or Voice Mail system after-hours

• Lines that re lon

• Different mode for lunchtime operation

hlights the most popular features in alphabetical order. Following these

nments for extensions. The system can be programmed to automatically switch in

one of these modes at a preset time each day. Weekends, holidays, and other

s can also be programmed with their own separate modes.

uire toll restrictions after-hours so unauthorized personnel cannot dial

distance

stem-wide features that are available with the ICX. The first

AUTOMATIC ROUTE SELECTION (ARS)

This feature enables the s cheapest one denied based on the TRS level for the station

There are three levels of ARS, based on the number dialled after the ARS access code:

• Direct Route Selection.

• Route List Selection.

alternative levels of route selection, and includes a TRS check.

• Time List Selection.

appropriate route list based on the da

For “exceptions to the rule” such as holida

ramming with their own separate ARS routing methods.

pro Itemized Codes

Codes

. Working in conjunction with Toll Restriction Service (TRS), the call can also be

roup and (if programmed) modifies the dialled number by deleting some of the first

its dialled, and/or adding digits to the beginning or end of the dialled number.

used when sending the calling extension’s number to the CO) and Authorization

used when sending a system identifier code to the CO) can be defined in ARS

stem to select the most appropriate route for an outgoing call (i.e., the

or user) placing the call.

The simplest form of ARS routin

A more complex routin

The most complex routin

and time.

s, up to 20 Special Days can be defined in

method that includes up to 5

method that determines the

. Directly selects the trunk

Chapter 3 - System Features 33

Page 38

programming, and entered as part of the digits automatically added to the beginning or end of

(

)

g sy

the dialled phone number.

The user won’t even know these Codes are being dialled.

Forced ARS (where the user must dial an ARS access code to be able to dial-out) can be enabled/disabled via the Extension COS assi

Benefits:

nment.

• Lets the customer (management) control the routing of outgoing calls by defining the route to be selected.

• Provides an effective means of cost control for expensive lon

• Provides

reater security, as end-users don’t need to know the Itemized Codes or

-distance calls.

Authorization Codes used to place calls to the CO.

CALL TRAFFIC REPORTING

Description:

Traf fic d ata ca n be s tored a nd prin ted for inte rcom c alls, incom ing trunk calls, and outgoing trunk calls.

Benefits:

• Information can be used to evaluate CO line usage and control costs.

CALLER ID (CID)

Description:

Caller Identification (CID) is an optional service offered by your local telephone company which adds the followin

functions to a display phone:

LCD indication of caller information.

while the incomin

h the D-channel.

throu

Log of caller information.

call is ringing their extension. This includes ISDN digital messaging

The Call Log keeps a record of the last 10 CID calls received at an individual phone, and allows the user to view the Lo Up to 20 phones per cabinet can have the Call Lo

SMDR recording.

CID information can be sent to the RS232C serial port so that it can be

printed to a serial printer or call accountin

CID notice to CTI.

CID information sent by the CO can be output to TAPI and other CTI

Users can see calling number information displayed

and select from it to place a call.

feature.

stem.

devices.

Benefits:

• Allows users to handle calls more efficiently by knowing who is calling before they answer.

• Enables users to return calls that rin

unanswered at their phones.

CLASS OF SERVICE (COS) RESTRICTION

Description:

Specific feature restrictions can be placed on extensions or on trunks. There are up to 16 definable classes of service for extensions, and 16 more for trunks. If no COS is assi features are allowed.

Benefits:

• Allows users to have telephones more customized to their needs.

ned, all

34 Chapter 3 - System Features

Page 39

Applications:

)

• Users with Single Line Telephones (SLTs) or those who need to limit access to various features on selected telephones

COMPUTER TELEPHONY INTEGRATION (CTI)

Description:

For desktop computer-driven applic ations on a sta tion-to-st ation basis , the Pana sonic ICX of fers powerful computer/phone inte

Console

as well as end-user phones (via our

rations for the Attendant position (via our

PC Phone

. For more information about these CTI

PC Attendant

applications, see Chapter 5 - Special Applications in this document.

Benefits:

• Enables customers to operate more efficiently by taking advantage of the latest telephone and computer conver a more intelli

Applications:

ent and streamlined way to do business.

ence. These industries are coming together to offer

• Control and pull up information on your “on-screen” phone based on caller information

• Allows computer applications to control telephone operation

CONFERENCING

Description:

A user can conference up to three pa rties per conf erence or wit h additiona l hardware, u p to eight parties per conference. Since the s additional dB

ain/loss settings can be programmed for conference calls.

stem is digital, there is no internal dB loss. However,

The ICX offers two t

pes of conference calls. Wi th

2 outside lines per conference. With

8-party conferencing,

3-party conferencing,

one outside line and up to 7

there is a maximum of

extensions can conference-in.

Benefits:

• Enables users to create their own conference calls without the use of auxiliary

uipment.

• Saves time and mone emplo

Applications:

ees/customers.

associated with conferencing geographically separated

• System accommodates up to eight simultaneous three party conference calls. (The Bus

Override function can be used to set up conference calls.

DATA SECURITY

Description:

Data Security makes it possible to prevent interruptions on a phone. This feature is often used when the phone is hooked up to a modem, but it could also be used for confidential or sensitive calls. Data Securit

can be implemented for all phone usage, or it can apply only to outside line

use.

Benefits:

• Ensures confidentiality on important calls.

• Protects data transmissions from bein

Applications:

interrupted or cut off.

Chapter 3 - System Features 35

Page 40

• Modem phones

(

ging

• Sensitive accounts

i.e., lawyers, doctors, etc.) where confidentiality is important

DELAYED RINGING

Description:

An incoming or transferred call as well as intercom calls can be programmed to ring at a secondar specified len positions

Benefits:

answering position if the call rings the primary answering position more than a

th of time. The call can be programmed to ring at one or more delay ringing

including phones with BLF keys).

• Ensures that a call does not go unanswered or ring for an extended period of time.

Applications:

• Any company that experiences short, temporary periods of high traffic and needs to ensure that calls are answered

DIRECT INWARD SYSTEM ACCESS (DISA)

Description:

Any number of CO lines can be assigned to DISA lines which after being accessed, will enable the incomin entered, the caller will be able to access outside lines. Remote pro over these lines after enterin

Benefits:

caller to dial any extension within the system. Or, if the proper security code is

ramming can also be done

a password.

• Allows internal personnel to access the system without tying up the attendant or o ther lines comin

Applications:

into the system.

• Field sales people, repeat customers, etc.

DISTINCTIVE RINGING

Description:

Distinctive CO line ringing patterns can be set up for each extension, so the user can tell which trunk is rin

. If no distinctive ringing is assigned, then the ringing pattern of the CO line will be

heard.

Benefits:

• Allows users to recognize the ring of their individual telephones or of the group of telephones that are in their

Applications:

• Companies with separate departments or large, open bullpen areas

FLEXIBLE DIAL PLAN

Description:

The ICX’s dial plan is flexible. This means that the system comes with a default set of feature codes, which can be chan

721. But

36 Chapter 3 - System Features

ou can change it to 7, or 2#, or ***, or anything else between 1 and 4 digits long.)

roup.

ed. (For example, the default Call Forward-All Calls feature code is

Page 41

It also means that you can have two different sets of feature codes for each system, dividing

)

ging

extensions into two differe nt codes from di

Benefits:

ital extensions). Each extension can be assigned Dial Plan #1 or Dial Plan #2.

roups (for example, SL T pho nes can have a dif ferent set of feature

• Analog and digital phones can each have a unique set of feature codes.

Applications:

• When the ICX replaces another PBX system, the ICX feature codes can be

rammed to match the old PBX’s codes (one less thing for end-users to learn

pro

FLEXIBLE RINGING ASSIGNMENT

Description:

Ringing assignment is completely flexible so any CO line can be assigned to ring at any station with a line-appearance ke dependin rin

Benefits:

on user requirements. In addition, Virtual keys can be used for second, third, etc.

positions on a single phone.

. This ringing assignment can differ in Day 1, Day 2, and Night modes

• Assures coverage for outside lines, increasing customer satisfaction.

• Allows for customization of the s

Applications:

stem in order to meet a wide v ari ety of applications.

• Any organization that is separated from main answering position

• Departments that continue operations after receptionist switches s

stem into Night

mode can continue to make and receive calls

“HOWLER” TONE

Description:

If any phone is unintentionally left off-hook, the phone will emit a “howler” tone so someone

will notice and hang it up. This feature can be enabled/disabled system-wide, and the

nearb timer for it is also pro

Benefits:

rammable.

• Helps keep phones or trunk lines from bei ng inadvertently tied up because someone didn’t put the handset back in the cradle.

HUNT GROUPS

Description:

Calls can be automatically transferred via one of 4 different automatic hunting modes. If a telephone is bus are bus

, the call is queued until one of the members becomes available. Or, if the call remains unanswered, it is sent t o the nex t member afte r a pro be sent to another

, the call hunts the next telephon e in the group. If all members of the hunt group

rammable period of time. The call can also

roup or extension after exceeding the hunt group overflow timer. This timer

can be set from 1 to 255 seconds; or the timer can be set to 0 so the call will not leave the Up to 72 hunt

roups of 20 members each can be set up for each ICX system (maximum 12 hunt

roups per cabinet), with each hunt group having its own characteristics. If desired, Next

Extension / Hunt Group lets

ou specify which extension or Hunt Group search aft er the Queuing

Timer expired.

roup.

Chapter 3 - System Features 37

Page 42

Benefits:

(

ging

• Allows calls to hunt among a group of extensions designated as attendants, or customer service inte

Applications:

ration with Voice Mail or Automated Attendants.

roups where a group of people answer the same calls, or for

• Customer service departments, sales & marketi ng divisions, technical suppor t groups

MULTIPLE DIRECT INWARD DIAL (DID) ASSIGNMENT (FOR ISDN)

Description:

This feature allows a DID number to ring on more than one telephone through the use of virtual ports. Also, one telephone can have multiple DID numbers assi

Benefits:

ned to it.

• Improves coverage of DID numbers and allows more flexibility in how an end-user can pro

Applications:

ram the numbers.

• Executive suites, travel agencies, answering services

RECALL TIMERS

Description:

The ICX is equipped with various system-wide recall timers that help direct unanswered (maybe

otten) calls to someone who can answer them:

for

Start Recall from Hold -

extension, SLT, or Attendant that put it on hold. Each of these destination t

how long a call will remain on hold before recalling (ringing at) the

pes has its own

separate recall timer.

Start Recall from Transfer -

unanswered before it

the maximum amount of time a transferred call will rin

oes back (starts ringing at) the phone that made the transfer.

Attendants have their own Transfer Recall Timer, separate from extensions and SLTs.

Recall Duration -

how lon

a recall will ring before reverting to the default phone position

usually the Attendant).

Reversion Duration -

disconnected

Benefits:

how long a reverted call rings the Attendant Group before being

this can be set to “ring indefinitely”).

• Improves call handling efficiency and ensures that held/transferred calls will not be lost or for

otten.

SLIDE RINGING

Description:

This is a type of delayed ringing for CO line FF-keys. Y ou can program a CO line to ring incoming calls on certain phones first, then that have a CO line FF-ke

appearance for that trunk. You can enable/disable this feature on individual extensions and individual trunks. You can also set a timer for determinin Rin

Benefits:

begins on the FF-keys.

if they remain unanswered) have them start ringing on phones

when Slide

• Provides delayed ringing for multiple line-appearance calls.

38 Chapter 3 - System Features

Page 43

STATION MESSAGE DETAIL RECORDING (SMDR)

]

Description:

By attaching a serial printer to the RS232C port, a detailed record of all incoming and outgoing calls, can be kept for future reference.

Throu accountin

The followin

h programming, the titles for each page can be removed to allow for connection to call

services.

is an explanation concerning the output format and display contents for call data:

Output Data Format

./ 0&112222((((000++++++++++++++++++++++++33333

       

./ 0&112222((((000++++++++++++++++++++++++++++++++++++++++3



3333########



      



Condition Code:

Incoming Calls Outgoing Calls

: Incomin

: DID.DDI incomin

: Hold incomin

: Network incomin

:DISA incomin

: Transfer incomin

call

: Call forward outside call

: Hold outgoing call

: LCR outgoing call

: Outgoing call [Non LCR

: Transfer outgoing call

: Network outgoing call

Call Start Time:

MM = 01 to 12 / DD = 01 to 31 / HH = 00 to 23 / MM = 00 to 59 / SS = 00 to 59

Call Duration Time:

HH = 00 to 23 / MM = 00 to 59 / SS = 00 to 59

Extension No.:

Extension No.: 0 to 9999

CO Line No.:

CO line No.: 1 to 576 / When CO line is disconnected while the call is on hold: *1 to *576

Dialled No.:

its max. including 0-9, *, and #. Cannot display Flash or Pause. If a number is hidden,

24 di

will appear instead of di

Accounting Code (Unverified):

10 di

its max.

its. * will stay with the call even if the call is transferred.

Chapter 3 - System Features 39

Page 44

)

y (

Accounting Code (Verified):

Verified ID code table number V001 to V400

Caller Data:

Format #2 onl

ISDN Charge Data:

Format #2 onl

Carriage return line feed

- originator number applies to ISDN onl

NOTE: Centrex and PBX codes, as well as ARS access codes, do not appear as dialled digits. If the Caller ID Feature is installed and enabled, “Private” appears for calls with restricted Caller ID displa

Benefits:

, and “Out of Area” for long-distance calls that do not provide Caller ID information.

• Provides accounting management tool for allocation of telephone expenses.

• Identifies areas for s

• Provides customer with record of telephone usa etary and planning forecasts.

bud

• Prevents telephone abuse and misuse b

• Provides personnel evaluation tool to measure amount of emplo

stem or feature upgrade.

e which can be used in making

identifying unauthorized outgoing calls.

ee’s time spent on

the telephone.

Applications:

• Customers whose operation requires call tracking capabilities (e.g., lawyers,

consultants, etc.

SYSTEM SPEED DIALING (SSD)

Description:

The system can store anywhere from 80 to 800 SSD bin numbers that can be accessed by any user. Selected users can pro enabled for it in pro di

its in length. End-users can “chain” up to 6 SSDs together inside a PSD (Personal Speed

bin, to handle phone numbers that are longer than 24 digits.

Dial On a proprietar

pro

rammed Flexible Feature (FF) key, or by dealing “MEMORY” and the SSD bin number (0079 or 000-799 Index, showin displa

or not display) the phone number being dialled when the user enters the SSD bin

ramming). The phone numbers stored inside the SSD bins can be up to 24

telephone, the SSD numbers would be accessed by either pressing a

. Or, on display phones, a user can select an SSD to dial by displaying an SSD

a list of current SSDs in the system. Individual phones can be programmed to

ram the SSDs on their extension phones (the phones can be

number to place the call. SSDs can be used to override toll restriction, if allowed in s

ramming.

pro

Benefits:

• Saves time and increases productivity by allowing the user to use abbreviated dealin

Applications:

to access frequently called numbers.

• General business environment where many people call the same locations or customers

stem

40 Chapter 3 - System Features

Page 45

TOLL RESTRICTION SERVICE (TRS)

y (

)

Description:

TRS lets you control user access to outside lines on a per-station and per-line basis. It can be combined with ARS to block calls based on the number dialled, the outside line used, the extension phone used, the tim e of d a week/month/

A TRS Class can be assigned to each extension and trunk. Up t o 50 dif ferent TRS Classes a re

ear.

via Day, Night and Night 2 modes), and/or the day of the

available.

Each TRS Class is then assi

allowin

There are 10 TRS Levels available. Level 0 denies all calls. Levels 1-8 can be partiall

restrictive per assi

TRS can restrict the number of digits dialled (1-20 digits, or no limit).

TRS can restrict the use of SSDs for outdialing, based on TRS Class assignments. Either all

SSDs or a ran

TRS can also restrict the dialling of * and #, again based on TRS Class assignments.

The same phone can have different TRS restrictions during Day and Night modes.

Benefits:

/restricting calls.

nments. Level 9 allows all calls.

e of them can be restricted.

ned to a TRS Level. It is this Level that is used as the basis for

• Controls toll calling expenses by allowing the customer to define an individual station’s capabilit

• Prevents toll callin

to use outside CO line groups.

abuse by providing automatic blocking of calls placed to

restricted phone numbers.

Applications:

• Cost-conscious customers who wish to control telephone expenses

WALKING TRS

Description:

A user can use his or her calling privileges at another extension by entering a 4-digit (0-9) ID code. This enables the other extens ion to temporaril defined b

the Toll Restriction Service (TRS) data of the user’s extension. When the user hangs up the telephone, the extension returns to its ori call from a telephone that is normall

restricted, such as a warehouse phone or lobby phone.

have CO line access capabiliti es which are

inal TRS type. (This allows a user to make a

NOTE: The Walking TRS code must be programmed at the user’s extension before it can be entered at a different extension. The same code can be pro

The entered Walkin Walkin

TRS code; nnnn is the 4-digit code).

Since a phone can have a different TRS Cla ss assi the Walkin

TRS codes will follow these assignments. So, for example, long-distance calls can

be allowed on the phone durin

Benefits:

TRS code will show up on the SMDR report as: “Wnnnn” (W means

nment during Day, Night and Night 2 modes,

the day, but restricted at night.

rammed on multiple extensions.

• Allows a telephone to be restricted, but still allows certain users to override the restriction.

Chapter 3 - System Features 41

Page 46

Applications:

)

• Warehouse telephones, waiting area, etc.Warehouse telephones, waiting area, etc.

LIST OF AVAILABLE SYSTEM FEATURES

System Features

Features Notes

Alarm Ringing for Unanswered Calls Alarm Tone for Lengthy CO Calls Analog Device Compatibilit Attendant Group not applicable on Single Line Telephones (SLTs Auto Day/Night Mode Automatic Route Selection (ARS Automatic Trunk-to-Trunk Transfer Background Music (BGM) / Music-on-Hold Separation Battery Backup Behind PBX/Centrex Compatibilit BLF Ringin Building Block (up to 6 cabinets Built-In 2-Way Voice Mail Built-In ACD Call Progress Tones Caller ID (for ISDN Class of Service (COS) - CO/TIE Feature Class of Service (COS) - EXT-EXT Restriction Class of Service (COS) - Extension Feature Class of Service (COS) - TRK-TRK Restriction CO Trunk Interface (ISDN BRI CO Trunk Interface (ISDN PRI CO Trunk Interface (Loop Start Computer Telephony Integration (CTI) Capabilit Data Securit Delayed Rin Delayed Ring - Day/Night Modes Digital Pad Settings for Automatic Volume Adjustment Direct Inward System Access (DISA Distinctive Ringing for Incoming CO Line Calls not applicable on Single Line Telephones (SLTs Door Box Connection (CO Connection Door Opener Flexible Numberin

Flexible Station Functions available on large-display phones onl Free Slot Hot Line Howler Tone for Lengthy Off-Hook/Dial Tone Hunt Group Pilot Number

available on display phones onl

1-4 digits in Extension Nos. changeable Feature Access Codes

42 Chapter 3 - System Features

Page 47

)

Features Notes

Hunt Groups - Circular Hunt Groups - Pilot Distributed Hunt Groups - Pilot Terminal Hunt Groups - Switch Back Integrated Services Digital Network (ISDN)/BRI S-Point

Interface Integrated Services Digital Network (ISDN)/PRI S-Point

Interface Maintenance (local and remote MCO Tenant Group Memory Backup Multiple Ringin Music-On-Hold - Internal Music-On-Hold - External Non-blocking Architecture Page Zones - External up to 5 External page zones per system Page Zones - Internal up to 10 Internal page zones per system PC Based Programmin Port/Channel Close Power Fail Transfer Power On Maintenance (Extension/Trunk Program Data Output Recall Timers Slide Ringin Soft Key Operation available on display phones onl Speed Diallin Station Message Detail Recording (SMDR Station Name Assignment System Fault Recordin System Speed Dial (SSD System Speed Dial (SSD) Name Assignment available on display phones onl System Speed Dial (SSD) Toll Restriction Override Telephone Programmin Toll Restriction Traffic Measurement Trunk Group Trunk Name Assignment available on display phones onl Virtual Port (Floating Park Virtual Port (Virtual Extension Voice Mail Integration Voice Recognition requires Adapter Kit for each phone

up to 800 SSDs per system

available on display phones onl

Chapter 3 - System Features 43

Page 48

44 Chapter 3 - System Features

Page 49

(

)

(

CHAPTER 4 - STATION FEATURES

OVERVIEW

soft keyssoft keysICXThis chapter describes the many features that end-users can perform on ICX station phones. Some of the most popular functions are hi Features is included at the end of this chapter.

POPULAR STATION FEATURES

ACCOUNT CODE CAPABILITY

Description:

This feature works with Station Message Detail Recording (SMDR). During a phone call, a station user can silentl on the phone’s LCD as it’ s dialled, so the us er can tell it’ s bein reports will show the Code dialled for each call, and even sort the report b

enter an accounting or client billing code. The entered Code will display

hlighted below. A complete list of Station

registered. Then later , the SMDR

these Codes.

There are two different t

Non-Verified Account Codes

Non-Verified Codes aren’t checked by the system for validity; the user can enter anything from 1-10 di

the user must enter a code for every call) or

code, but doesn’t have to, for each call Non-Verifi ed Account Codes can be ass i

calls, the user can enter the Code one-time durin enters the Code before accessin call

for

Verified Account Codes

Verified Account Codes entered by phone users must match a 4-digit code that has been prepro Verified Account Code; however, onl codes can also be either Restriction Service extension’s TRS Class. Thus, Verified Account Code users can “float” from phone to phone, placin

Benefits:

• Provides a way to allocate telephone expenses (outgoing calls) to specific clients/ departments as a cost accountin

• Doesn’t limit the expense allocation b phone

• Displays the entered Account Code on the phone’s LCD, al lowing the user to verify it immediatel

its long. Individual phones can be programmed to accept

voluntar

rammed into an Account Code Table. (It is possible to enter up to 10 digits for a

calls that would normally be restricted on that phone.

users,

pes of account codes you can use in the ICX:

Account Codes

forced

voluntar

ned to incoming and/or outgoing calls. For incoming

an outside line (for

Codes).

the first 4 digits will be used to verify the code.) These

forced

TRS) Class assignment so that, when entered, they will override the

not to the

voluntary.

phones.

You can program these codes with their own Toll

tool.

phone; the Account Codes are specific to the

Account Codes

the call. For outgoing calls, the user either

Codes), or one-time during the

forced

the user can enter a

Chapter 4 - Station Features 45

Page 50

• Provides record-keeping confidentiality by allowing the user to enter the Account

Code while the call is in pro an

Applications:

other indication to the outside party.

ress, without interrupting the conversation or showing

• Customers who need to track outgoing calls so they can bill clients such as lawyers, accountants, etc.

• Customers who allocate phone call expenses b

project

ALARM RINGING

Description:

If an incoming trunk call rings unanswered for a (programmable) period of time, the call’ s ringing pattern and dB level chan lon

er. You can program the pattern and level of the ringing. You can also enable this feature on

es automatically so users can tell which calls have been ringing

some trunks, and disable it on others.

Benefits:

• Users can distinguish between calls that have been ringing longer than others.

Applications:

• Noisy office environments; heavy call traffic

ALARM TONE FOR LENGTHY CALLS

Description:

If a user is on a phone call for a long time, an alarm tone sounds intermittently in the handset receiver . This feature can be turned on /off s also enable/disable individual phones and trunks for it, as well as pro time before the alarm

Benefits:

oes off.

stem-wide in programming. If you turn it on, you can

ramming the amount of

• The ICX can automatically monitor call duration, and let users know when they’ve been on a phone call too lon

ATTENDANT CALLING

Description:

With this feature, multiple phones can serve as Attendant consoles v ia a programmed Attendant Hunt Group. When a phone user dials “0” to reach an operator , the firs t Attendant member phone in the Hunt Group rin member; and so on. Or

Up to 20 extensions can be members of the Attendant Hunt Group. You can pro Attendant Hunt Group to rin member’s actual extension number, the call won’t enter the Hunt Group.

Benefits:

• The Attendant position isn’t limited to just one phone. Different phones can act as the s

stem operator position, depending on the time of day.

• Other phones can serve as backup positions for the Attendant phone.

46 Chapter 4 - Station Features

s. If it continues to ring unanswered, the call goes to the next Attendant

ou can program some of the members to ring simultaneously.

ram a different

during Day1, Day2, and Night mode. If someone dials the

Page 51

AUTO-REPEAT DIALLING

(

)

(

Description:

If a user places an outside phone call and gets a busy tone, he/she can stay on the line and press REDIAL. The ICX will automaticall to detect bus

rammable intervals) until the called party answers, the user hangs up, or 14 more redials are

pro

or answer while the user is waiting. If it’s still busy, the system will try again (at

hang up, reseize the trunk line, redial the call, and wait

attempted. You can turn this feature on/off for individual extensions, and also enable/disable it on individual

trunks. You can also pro

ram the amount of time the system waits to detect busy or answer, as

well as the interval between redial attempts.

Benefits:

• An automatic feature that helps phone users save time and reduce dialling errors.

BACKGROUND MUSIC (BGM)

Description:

Users can set their phones to play Background Music on-speaker while the phone is idle. If the phone receives a call, or the user

ain. BGM can be turned off by dialling the same code that turned it on. BGM can have a

a different sound source than Musi c-On-Hold

Applications:

oes off-hook, BGM wi ll go away until the phone becomes idl e

MOH) (what callers hear when they get put on hold).

• One sound source for employees (BGM, typically music), another for callers (MOH, such as recorded advertisements

BUSY OVERRIDE (“BARGE-IN”)

Description:

An extension user can barge into a call on another extension, whether it’s an outside or intercom call. Phones set to Do-Not-Disturb

DND) can also be barged into; see

DO NOT DISTURB

more information. When a barge-in occurs, a 3-party conference call is created; all three parties can hear each

other and talk to each other. There are two wa

Extension Busy Override,

code to bar

CO Key Busy Override,

e-in.

represents the call in pro

You can pro

ram the ICX to send an alert tone to all parties when the barge-in occurs. You can also allow/block the phone’ s abil it assi

nment (see

Benefits:

CLASS OF SERVICE

where the user dials the extension,

where the user presses the lit CO line ke

ress.

to perform this feature based on the phone’ s Cla ss of Service

for more information).

s to barge-in on a call:

ets busy tone, and dials a

on his/her phone that

• Allows operators, secretaries, bosses, etc. to interrupt calls in progress with urgent information or other calls that need to be answered.

• Provides a wa

, or between three users.

part

to establish a 3-party conference between two users and an outside

for

Chapter 4 - Station Features 47

Page 52

CALL DURATION DISPLAY

)

y g

)

ge g

ging; y

(phy

Description:

The length of a call in progress (minutes and seconds) is tracked and displayed on the phone’s LCD.

Benefits:

• Users can tell how long they’ve been on a call -- and what the SMDR report is going to show for that call.

CALL FORWARDING

Description:

Call Forwarding allows users to automatically send their calls to another extension, to an outside line, or to Voice Mail. There are several different t chart below

. All types can be set or canceled manually by the phone user. The user can also clear the phone of all of its Call Forward and DND settin telephone is in DND, a call can be transferred to it; the call will automaticall Forward destination.

Users can also set/clear Call Forward settings on other extensions from

pes of call forwarding to choose from (see

s with a single code. (Even if a

o to the Call-

their own phones.

Call Forwarding Types

Call Types to be Forwarded

All Calls Bus No Answer Busy/No Answer External Calls Onl

Benefits:

• Provides a way to pick up calls for absent personnel who are not part of a call covera

• Allows for inte

Applications:

roup.

ration of Voice Mail systems.

• Sales, marketing, customer service, etc.

• Companies usin

Automated Attendant and/or Voice Mail

CALL PARK

Description:

This feature is often used with Paging. It’s a type of transfer that doesn’t involve the phone rin

Virtual Call Park.

ou simply “move” the call to another location. There are two types of Call Park:

e the person to pick up the call from any extension by dialling a Park Pickup code and the

orbit number.

Station Call Park.

wants to walk over to another desk and conduct the call from there.

If the parked call isn’t picked up, a pro ori

inal extension.

48 Chapter 4 - Station Features

Also known as Park Orbit. Users can park the call to a Virtual extension, and

The call can be parked onto another

sical) extension, when the user

rammable timer determines when it will return to the

Page 53

Benefits:

ging

(

• Better call handling capabilities.

• When a part

e the party to pick up the call.

cannot be reached at his/her phone, a user can “park” the call and

CALL PICK-UP

Description:

Phone users can pick up calls ringing on another (single) extension, other (multiple-ringing) extensions, in an Extension Group, on a specific trunk, or in an MCO Trunk Group. Almost an

pe of call can be picked up, including DID/DISA calls, network calls, and voice intercom calls.

Benefits:

• Allows phone users to pick up calls, no matter where they’re ringing, without leaving their workstations.

Applications:

• Customers who need call coverage for unattended stations

• Or

• Customers who presentl

anizations with department structure

have a key system operating behind a PABX to provide

roup pick-up capabilit

CALLBACK REQUEST

Description:

A phone can alert its master (the user) when another, busy extension becomes free. Say Extension “A” calls Extension “B” who is bus and concentrate on other thin

s. When “B” becomes free, “A” will ring. When the “A” user picks

up the handset, the “A” phone will automaticall

Benefits:

. “A” can dial a Callback Request code, hang up,

ring the “B” phone.

• The user doesn’t have to keep redialing a busy extension. The phone does all the work.

CALLER ID CALL LOG

Description:

The Call Log keeps a record of Caller ID calls to individual phones. The Call Log allow you to view Caller ID calls that have been sent to extension can use this feature. Max. 10 lo

our phone and, if desired, return or call. per CCU, 20

s per extension.

CAMP-ON (CALL WAITING)

Description:

You can program phones to be able to “camp-on” calls to other extensions. This in effect

ueues” the call onto a busy extension. On phones that are programmed for

“

, put the call on hold, dial the extension to transfer the call to, and han

Camp-On

splash tone in the receiver, and/or a confirmation tone on-speaker off in pro

To pick up a camped-on call, either han put the current call on hold. You’ll be automaticall

, users dial a Camp-On code before han

ramming).

up from the current call and then go off-hook again, or

up.) The busy extension will receive a

both tones can be turned on/

connected to the caller.

Chapter 4 - Station Features 49

Automatic Camp-

up. (For

Manual

Page 54

Benefits:

)

• Users only have to call a busy extension once. They don’t have to wait for the station to become free, or interrupt the current call, to transfer a waitin

Applications:

• Any user who wants to be notified of another call, without the current caller being aware of it

• Attendants who don’t have time to wait for extensions to become free before transferrin

calls to them

CONFERENCE CALLS

Description:

Users can include other parties in an existing call. The ICX offers can consist of:

1 extension + 2 CO lines

2 extensions + 1 CO line

3 extensions.

There’s also This re

Applications:

8-Party Conferencing

with 1 CO line and up to 7 extensions , or up t o 8 exten sions.

uires an extra Conference Card (VB-44120) installed in the ICX cabinet.

• Employees in separate buildings who want to hold meetings over the phone

• Telemarketin

applications where a stati on use r ne eds to co nference-i n a Sup erviso r

for assistance

call to it.

3-Party Conferencing

which

DO-NOT-DISTURB (DND)

Description:

DND enables station users to stop all transferred intercom and CO calls from ringing their station, but still be able to make out distinctive bus DND settin

Benefits:

signal. But individual phones can be programmed with the ability to override

s on other phones.

oing calls. Anyone who calls the DND station will hear a

• Enables a user to quickly and easily initiate privacy for important meetings, etc.

DP-TO-DTMF SIGNAL CONVERSION

Description:

While on a DP (dial pulse) trunk, a user can switch to DTMF (dual tone multi-frequency) signaling

pressing the Q or # key. DTMF signaling is required whenever additional digits are dialled after

b connectin

You can pro out

Benefits:

to an automated answering system such as Voice Mail, Auto Attendant, etc.

ram the ICX to automatically change DP to DTMF tones based on incoming and

oing timer programming.

• Users can send DTMF signal to the other party (such as a bank computer or Voice

to specify service numbers.

Mail

Applications:

• Users dialling into a V oic e Mail or Auto-Atten dant system on a DP trunk. They’ll need to switch to DTMF si

naling to select Voice Mail options by dialing numbers on the

50 Chapter 4 - Station Features

Page 55

phone when prompted. (for example, they’ll hear:

)

(

y by

(

Purchasin

, press 2.”

“To reach Sales, press 1. To reach

DSS/BLF KEYS

Description:

With the Direct Station Select/Busy Lamp Field feature, a phone’s FF-k ey can be programmed to represent another extension. The phone user can perform the followin

Monitor the extension’s current status.

represents is currentl Or, it’ll be blank

Call the extension.

to the extension. No pressin press the DSS/BLF ke

Pick up the extension’s calls.

immediatel

Delay-ring the extension’s calls to your phone.

phone will rin

connect to the caller.

for the extension’s unanswere d calls. Press the flashi ng DSS/BLF key to answer

busy. It’ll flash when there’s an incoming call ringing to that extension.

unlit) while the extension is idle.

Just press the

Hold, no dialing the extension number, no transfer codes. Just

. It’s that simple.

The DSS/BLF ke

will be lit red when the extension it

unlit) DSS/BLF key to ring the extension. Or, transfer a call

ain, just press the DSS/BLF key while it’s flashing. You’ll

After a pro

rammable period of time, your

using DSS/BLF keys:

the call.

Benefits:

• Users can monitor calls to other extensions, and answer them if no one else does.

• Users can transfer calls to an extension simpl

Applications:

pressing the DSS/BLF key for it.

• Receptionists, secretaries, o perators -- anyone who needs a quick and simple way to

et calls to, and receive them from, other extensions

DUAL-COLOR LEDS

Description:

Each LED key has dual colors underneath. Red is a busy CO line and green is the CO line you are speakin

Benefits:

on. These dual colors are utilized to indicate busy or DND stations.

• Lets users know what CO line they’re talking on, especially when they put the call on hold.

• Helps users monitor the status of stations

Applications:

if the key is being used as a DSS/BLF).

• Systems that are designed as “squared,” and multiple lines appear on telephones

• Boss/secretar

applications

FLEXIBLE FEATURE KEYS (“FF-KEYS”)

Description:

Every FF-key on a telephone can be programmed by the end-user for a variety of one-touch features. The followin

4 !##+ 4 '#- 4 2+%&%'' 4 5-4 ! 4 10%&%'' 4 6#- 4 5+%7!## 4 !89 4 1#!-%7 4 7-7 4 89 4 -:6 4 1#5#$ 4 :! 4 +14  4 1(1 4 -:;-+ 4 7#$

is a list of some of those features:

Chapter 4 - Station Features 51

Page 56

(

)

4 .+- 4 1&7. 4 89 4 # <#4 5#$ 4 (- 0' 4 <#!##

Benefits:

• Flexibility to custom-configure a telephone to suit the individual user’s needs.

• Eas

one-touch feature access, instead of having to remember (and dial) codes.

HANDS-FREE ANSWERBACK

Description:

Station users receiving an intercom call can answer a Voice call on-speaker, without picking up the handset or otherwise touchin

via the Extension COS (Class of Service) assignment in programming. Extensions can

callin also be individuall the Extension COS assi b

dialing “1”. A “splash” tone alerting the called party of the on-speaker condition can be

enabled/disabled s

Benefits:

enabled or disabled for Send Voice Calls and Receive V oice Calls (again, via

nment). If a user begins a Tone call, he/she can switch to Voice calling

stem-wide.

the phone. Individual phones can be initially set for Voice

• Users can answer intercom calls without touching the phone.

HEADSET CAPABILITY

Description:

A proprietary phone’s FF-key can be programmed for activating/deactivating Headset Mode on the phone. When it’s activated , all audi o

including the speaker) is switched to the Headset jack,

and the “RELEASE” and “ANSWER” buttons replace handset on/off-hook functions.

Benefits:

• Increases user efficiency by allowing headset operation from any proprietary telephone, eliminatin

Applications:

the need to lift or hang up the handset.

• Attendant position, customer service, etc.

HOLD

Description:

With its Call Holding features, the ICX lets you control who can pick up a call on hold:

System Hold:

Exclusive Hold:

Floating Hold:

, and any phone with that key (set according to a programmable dial plan) can pick up the

Onl

A kind of S

call.

Brokers Hold:

other is on hold

Benefits:

A user can to

• You can limit the number of people who can pick up a call on hold.

• You can allow an

•

52 Chapter 4 - Station Features

one can retrieve the held call from their own phone.

the person who put the call on hold can retrieve it.

stem Park where the user can transfer the call to a Floating Hold

le between two calls by pressing HOLD (one call is current, the

one to be able to pick it up, no matter where it’s put on hold.

Page 57

HOT DIAL PAD

)

(

Description:

A user can simply walk up to a digital phone and start dialing without picking up the headset. The call immediatel course, the user can pick up the hadset an

switches to the phone’s speaker, and the entire call can be conducted on it. Of

time to take the call off-speaker.

This feature can be enabled/disabled on individual extensions in pro limitation on the number of di phone is idle, has another call on hold, or is receivin

Benefits:

ital phones that can have Hot Dial Pad. It’ll work whenever the

a page.

raming. There is no

• Calls can be initiated hands-free (no handset required).

Applications:

• Fast-paced environments

• Emer

ency-dial situations

HOT LINE

Description:

Phones can be programmed to immediately connect to a preassigned extension or speed-dial number when somebod

Applications:

lifts the handset. (The user doesn’t dial any digits.

• Lobby areas, elevators, etc. (for example, a sign above the phone that reads “For assistance, pick up the phone”

MEET-ME ANSWER

• Hot Line

Description:

Phones can be programmed to immediately connect to a preassigned extension or speed-dial number when somebod

Applications:

lifts the handset. (The user doesn’t dial any digits.

• Lobby areas, elevators, etc. (for example, a sign above the phone that reads “For assistance, pick up the phone”

MEET-ME ANSWER

Description:

With Meet-Me Answer, a user can answer a page from any extension without having to run to a certain phone. All the user has to do is pick up the handset on the nearest phone, and dial the universal Meet-Me Answer Code

Benefits:

the default Code is ##) to connect to the initiator of the page.

• Users can answer their calls from any phone in the building.

• Attendants don’t have to chase people down to rela

important messages.

Chapter 4 - Station Features 53

Page 58

MESSAGE-WAITING/CALLBACK

y g

)

(

Description:

This is similar to Call W aiting. The difference is, the c alled party isn’t as obligated to call you back when the phone, and its LCD will also indicate the Me ssa

et off the phone. The Message-Waiting LED will be blinking on the called party’s

e-Waiting callback request. The called party can

o off-hook and press the MSG key to call you back. Or, he/she can ignore it. (The indications

won’t

Benefits:

o away, but they won’t interrupt anything else from happening on the phone, either.

• A more polite, less urgent way to ask someone to call you back, when they get a minute.

Applications:

• Voice Mail. Whenever the user gets a new message in his/her mailbox, this is how the phone lets them know.

MUTE

Description:

Mute is often used as an al ternative to putting a caller on hold. Say a station user is on a call. The boss walks up and sta rt s il entl the user can press an FF-ke call is on-speaker, press the MIC ke hear the outside part

. The user can re-establish audio by pressing the FF-key or MIC key again. MIC LED is

freel chan

ed to solid Red.

Benefits:

. But the outside party can’t hear the user . Or th e boss, who ca n now speak

mouthing words to the user. Instead of putting the caller on hold,

programmed for Mute, to block audio to the outside party (or, if th e

. During that period MIC LED is blinking. The user can still

• There is no indication to the outside party (other than silence) that he/she can’t hear the station user an

more.

NAME ASSIGNMENT

Description:

The ICX lets you create a more user-friendly, personalized system by allowing various name assi

nments that will display on phone LCDs. You can assign names to:

CO Lines

DID/DNIS Numbers

Extensions

Extension Index

Personal Speed Dial

stem Speed Dial (SSD) Codes

SSD Index

Benefits:

• Customizes the various system features to your specific needs.

Applications:

• Executive suites, doctors offices, travel agencies

54 Chapter 4 - Station Features

PSD) Codes

Page 59

OFF-HOOK MONITORING

(

)

ying

)

Description:

With Off-Hook Monitoring, a call can be conducted through the handset and on-speaker at the same time. After liftin

to “share” the call on-speaker. The outside party can be heard both in the handset receiver

ke and throu handset.

Benefits:

h the speaker. But the outside party can only hear the user talking through the

The speaker won’t transmit.) This feature isn’t available during Headset Mode.

the handset and placing/answering a call, the user can press the ON/OFF

• Others nearby (such as Supervisors) can listen in on a call without conferencing-in.

OFF-HOOK SIGNALING

Description:

This applies to calls wi th multiple -line appeara nces (those calls that ring on multiple phones). OffHook Si Off-Hook Si

Benefits:

naling sends a tone to a busy extension to indicate that another CO call has arrived.

naling applies to direct calls, Automatic Camp-Ons, and Manual Camp-Ons.

• The user knows when a second or third call is ringing in (especially helpful for the Attendant

ON-HOOK DIALING

Description:

With this feature, station users can dial out without picking up the handset, by pressing the ON/ OFF ke etc. -- throu

Benefits:

and then dialing the number. They’ll hear everything -- dial tones, DTMF signals, talk,

h the phone speaker. To take the call off speaker, just lift the handset.

• Easier dialing.

• Hands-free phone conversations on speakerphones.

OFF-HOOK VOICE ANNOUNCE (OHVA)

Description:

This is a type of barge-in that doesn’t include the outside party. A station user calls a busy extension and wants to break in. He/she dials a code, and is able to tell the bus important messa prepro

rammed OHVA key to mute conversation to the outside party, and respond to the

extension tr

e through the handset. The busy extension user can (if desired) press a

to relay the message. In the meantime, the outside party doesn’t hear what’s

oing on behind-the-scenes. To resume normal conversation with the outside party (and

disconnect from the extension that broke in

Benefits:

, press the OHVA key again.

• Allows more flexibility for users who want to be alerted that there are other calls or important messa

• Confidentialit

Applications:

es waiting, without putting the outside caller on hold.

• Boss/secretary relationship

Chapter 4 - Station Features 55

extension of the

Page 60

ONE-TOUCH KEYS

)

(

)

ging

Description:

ICX phones have several different types of keys that can be programmed to execute features or store fre ke status

Keys

LCD store additional feature codes or fre

Benefits:

uently-dialled numbers. Instead of dialing a series of digits, the user can just press the

. There are

FF-keys

Labelled Keys

(with LEDs that flash red or green, indicating certain features or phone

(that perform a specific function such as Hold, Flash, Mute, etc.),

surrounding the phone’s LCD, that execute the feature name that’s displayed on the

One-Touch Feature Keys

, and

(solid one-touch keys, not available on some phones, that

uently-dialled numbers).

• Gives users many one-touch options for performing features such as CO line access, camp-ons, bar

e-ins, etc.

PAGING

Description:

The ICX allows users to make both

(heard over a loudspeaker system). Users can respond to pages for calls on hold with

internal pages

(heard on phone speakers) and

external

Meet-Me Answer. You can create up to 10 different internal and 5 different external pa zones, and an extension can belo n

to more than one of them. Paging Override settings are also

available.

Benefits:

• Improves operating efficiency by providing dial access to paging equipment and to stations in desi

• Improves customer satisfaction b

nated paging zones.

facilitating a faster response to callers on hold.

Soft

PRIME LINE PREFERENCE

Description:

A phone can be programmed to automatically access an MCO trunk when the user goes offhook or presses ON/OFF.

Applications:

• Users who need instant access to an outside line.

RINGING LINE PREFERENCE

Description:

This feature gives station users the ability to answer a ringing incoming call simply by lifting the handset or pressin flashin

Benefits:

CO line key to answer the call.

ON/OFF. If this feature is disabled on the phone, the user must press the

• Users can pick up calls quickly.

Applications:

• Easier access to ringing calls

56 Chapter 4 - Station Features

Page 61

SOFT KEY VARIABLE MODE

(

gs y

)

Description:

Soft Key Variable Mode allows Small-Display phone users to access frequently-used features throu

h their soft keys, while the phone is in different call states such as during intercom call,

CO dial tone, during a trunk call, and during busy tone (after calling a busy extension).

durin

Benefits:

• Provides easy feature access via customized phone keys.

• Displa

s the feature name next to the soft key during the call state i n which it’s

available.

SPEED DIALING

Description:

Users can program any of their one-touch keys for speed-dialing. There’s codes which can be different on each extension

System Speed Dial

ou can do with these speed-dial codes in programming:

Set individual extensions to be able to override TRS restrictions with SSD numbers. Chain SSDs and SSDs to

thin

q q

automated answerin

Divide the SSDs into blocks and assi

Set the s

Benefits:

stem to automatically select a trunk whenever an SSD or PSD is dialled.

codes

up to 800) that can be used by everyone. Some of the wonderful

ether (useful for entering account codes, navigating through

machines, etc.).

n them to different phone areas.

up to 20 SSDs per phone). There’s also

Personal Speed Dial

• Saves time and increases productivity by allowing one-touch dialing of frequentlycalled numbers.

TRANSFER

Description:

The ICX’s Transfer feature allows station users to transfer their outside line or inter-station calls without attendant intervention. T ransferrin for the third part

s up before the third party answers). If the third party doesn’t pick up, the call will return to

han the extension that ori

to answer, then announces the call befo re transferring it) or

inated the transfer. If that extension doesn’t answer it either, the call will

calls can be either

supervised

by the user (who waits

unsupervised

return to the Attendant Group.

Benefits:

• Provides efficient, user-friendly call handling capabilities.

WALKING TRS

Description:

By entering a Walking TRS(Toll Restriction Service) code on any phone, a station user can temporaril example, the user can walk over to another phone that is set to restrict lon up the handset and dial his/her Walkin phone to its ori

have access to the less-restrictive call capabilities of his/her own phone. For

-distance calls, pick

TRS code (which is associated with the user’s own

, and be able to make a long-distance call. When the user hangs up, the -phone will return

inal TRS setting.

(user

Chapter 4 - Station Features 57

Page 62

Benefits:

)

• Allow a telephone to be restricted, but still allows certain users to override the restrictions.

Applications:

• Warehouse phones, waiting areas, etc..

LIST OF AVAILABLE STATION FEATURES

Station Features

Features Notes

Account Codes - 10-digit (Forced Account Codes - 10-digit (Voluntar Account Codes - 4-digit (Forced/Verified Account Codes - 4-digit (Verified Attendant Group Callin Auto Busy Redial Background Music Busy Lamp Field/Direct Station Selec t (BLF/DSS) Keys Busy Override (“Barge-In” Callback Request Call Duration Displa Call Forward-All Calls Call Forward-Bus Call Forward-No Answer Call Forward-Outside Call Forward Destination Displa Call Forward Set by Other Extension Call Forward Source Displa Call Pickup - Direct (Extension/Trunk Call Pickup - Group (Extension/Trunk Call Pickup - Multiple Line Appearan ce Camp-On (Automatic Camp-On (Manual Conference (3-part Conference (8-part Dial Tone Shut-Off Direct CO Line Access Direct CO Line Answer Direct Station Selection Module - DSS/72 Directory Display (Extension, PSD, SSD Display - Call Status Display - Called Part Display - Calling Part Display - Date and Time Distinctive Ringing for CO Line Calls

available on display phones onl

requires Conference Card (VB-44120

58 Chapter 4 - Station Features

Page 63

)

Features Notes

Do Not Disturb Do Not Disturb Set by Other Extension DP-to-DTMF Signal Conversion Dual-Color LEDs Extension Director Extension Module Connection - EM/24 Flash Flexible Feature Keys Hands-Free Answerback Hands-Free Operation Headset Operation Hold (Brokers Hold (Exclusive Hold (Floatin Hold (System Hot Line Interactive Screens available on Large-display phones onl Intercom Calling - Tone Intercom Calling - Voi c e Key Bank Hold by DSS Line Appearances MCO Line Preference MCO Trunk Access Meet-Me Answer Message Waiting/Callback Mute Off-Hook Monitorin Off-Hook Signalin On-Hook Dialin One-Touch Keys Paging - Internal (Receive Paging - Internal/External (Access Personal Speed Dial (PSD Personal Speed Dial Director Personal Speed Dial Name Assignment up to 7 characters Prime Line Preference Redial Last Number Ringing Line Preference Speakerphone available on speakerphones onl Speed-Dial Chainin Station Callback Displa Station Function List available on Large-display phones onl Step Callin System Speed Dial (SSD

up to 20 PSDs per phone

available on display phones onl

up to 800 SSDs per system

59 Chapter 4 - Station Features

Page 64

)

Features Notes

System Speed Dial Director Time & Date Displa Time Reminder Transfer - Screened Transfer - Unscreened Trunk Queuin Trunk-to-Trunk Connection Voice Mail Transfer Ke Voice Recognition requires Adapter Kit for each phone Volume Control - Handset Volume Control - Monitor (speaker Volume Control - Ringin

available on display phones onl

Chapter 4 - Station Features 60

Page 65

(

CHAPTER 5 - SPECIAL APPLICATIONS

OVERVIEW

The ICX is designed to accommodate a wide variety of features as described throughout this document. However, this powerful phone s technolo

ical trends and specialized 3rd-party product integrations. Listed below are s ome ex am ples .

COMPUTER TELEPHONY INTEGRATION (CTI) (Future Feature)

CTI technology ties computers and phone systems together, all owing phone users to combine the advanta powerful tool for increasin has CTI built into their phone s

es of both technologies for fast, accurate, effective response to incoming callers. It’s a

customer satisfaction, which in turn increases sales for the company that

stem. For example:

Customer information could be automati call

screen, based on the caller’s phone number.

A computer-based phone director

screen to automaticall

PBX features such as call transfers, pickups, forwardin

computer icon or respondin code or se

uence).

place the call.

to a screen prompt (no more trying to remember a feature access

stem is also designed to support fast-emerging

displayed on a Customer Representative’ s computer

could be used to look up a phone number, and select it on-

, etc. could be executed by clicking on a

Panasonic is constantl are the CTI products that are currentl

PC PHONE

PC Phone

Our extension phone. Comprised of a PC card various connectin port and provides a sophisticated “on-screen” phon e for the end-us er. Some of the PC Phone’s man features are:

Flexible configuration.

that the end-user can customize to his/her exact re

Easy to use.

s, without the need to consult a user guide.

Online help.

Directory.

allowin

Caller ID.

supports Caller ID functionalit

Call logging.

date, duration, callin

is effectivel

An unlimited database of contacts that can be searched b

easy dealing of internal or external calls.

End-users can identif

developing new, more powerful CTI applications to work with the ICX. These

available:

a “Super-Executive Keyphone” which is designed to replace an

installed inside the computer), application software, and

items (leads, handset, headset, etc.), the PC Phone connects to a ICX extension

It’s easily configured by size or by features, to provide a simp le inte r face

uirements.

ICX features are easil

An eas

The PC Phone can record and report ever

-to-search help facility is available that describes all PC Phone features.

/called name from directory, etc.

selected via on-screen menus, tool bars, an d programmable

name, address, etc.,

incoming callers by the number they’re calling from (if the CO

incoming and outgoing call with time,

Chapter 5 - Special Applications n 61

Page 66

System Requirements for PC Phone

(

)

(

(eq

)

(eq

• CPC-96, CPC-288, or ICX

all versions

• an 80486 or compatible processor, running at 33 MHz or higher

•8MB of RAM

• 1.44MB

• Microsoft Windows Version 3.1x

3-1/2”) floppy disk drive

using Win 32s), Windows 95, or Windows NT Version 3.51

• Windows-compatible mouse

• 1 spare ISA expansion slot

PC Phone Connectivity

PC ATTENDANT CONSOLE

PC Attendant Console

The DSS/72 console & ke

This product is offered in two capacities: a DSS/72 console one 24-ke

which is capable of monitoring up to 96 ports; and a

phone with five DSS/72 consoles) which supports a maximum of 384 ports.

In addition to providing all the features of a PC Phone, the PC Attendant Console will also offer:

Flexible, scalable Busy Lamp Field (BLF).

62 Chapter 5 - Special Applications

is for the receptionist/operator position. It is desi

ned to replace the

phone combination that’s commonly used as the Attendant.

2-port solution

uivalent to one 24-key phone with one

6-port solution

One Console can displa

up to 384 BLFs.

uivalent to

Page 67

Line prioritization.

(

)

(

)

(

The PC Attendant Console can assi

independent and separate from ICX priorities.

Reporting.

The PC Attendant Console can produce

raphical and text reports on system and

operator performance.

System Requirements for PC Attendant Console/96 (same as PC Phone)

• CPC-96, CPC-288, or CPC-576

all versions

• an 80486 or compatible processor, running at 33 MHz or higher

•8MB of RAM

• 1.44MB

• Microsoft Windows Version 3.1x

3-1/2”) floppy disk drive

using Win 32s), Windows 95, or Windows NT Version 3.51

• Windows-compatible mouse

• 1 spare ISA expansion slot

System Requirements for PC Attendant Console/384

• CPC-96, CPC-288, or CPC-576

all versions

• an 80486 or compatible processor, running at 33 MHz or higher

•8MB of RAM

• 1.44MB

• Microsoft Windows Version 3.1x

3-1/2”) floppy disk drive

using Win 32s), Windows 95, or Windows NT Version 3.51

• Windows-compatible mouse

• 3 spare ISA expansion slots

PC Attendant Console Connectivity

n priorities to incoming calls

Chapter 5 - Special Applications n 63

Page 68

VOICE MAIL

)

With the ICX, Voice Mail can either be built-in (installed and programmed internally) or built-out (a third-part

BUILT-IN VOICE MAIL WITH 2-WAY CALL RECORDING

application hooked up to the phone system). Both are explained below.

The ICX’s Built-In Voice Mail option provides simplified Voice Mail functionalit option is installed inside the ICX cabinet, and it is customized in s

Each Built-In Voice Mail system supports up to 248 private extension mailboxes, plus another 6 for

eneral use. Up to 16 users can s imultaneously access a single Voic e Mail system. A multiple-cabinet

stem can support up to 4 Voice Mail systems (minimum 4-cabinet configuration).

s These are some of the functions of Built-In Voice Mail:

Extensions can be automaticall

extension number

General-use mailboxes can be set up.

Basic functions of Auto Attendant and backup call answerin

Messa

Calls can be evenl

2-wa

stored as a messa

1-di

transfer himself to another extension after leavin

Automatic notification of a mailbox messa

pro

Specifications for Built-In Voice Mail:

Maximum Number of Mailboxes: 254 Maximum Messa

es can be “bro adcast” (copied) to multiple extensions.

call recording can be performed. A recording can be either automatically or manually

it intercom dealing can be used during Voice Mail service (for example, the caller wants to

rammed.

distributed to different mailboxes during auto-answer mode.

e in any mailbox.

e Storage Time: 40 hours

assigned mailboxes (the mailbox number is the same as the

a message).

e to an outside pager or phone number can be

stem programming.

can be programmed.

. Hardware for this

AUTOMATIC CALL DISTRIBUTION (ACD)

ACD provides efficient presentation, handling, and management of incoming calls for phone systems that experience heav specialized users, called “a

h the ICX’s RS232C serial port.

throu

BUILT-IN ACD

Panasonic’s Built-In ACD offers low-cost, eas functionalit

One-vendor solution.

64 Chapter 5 - Special Applications

. Some of the strong points of this product are:

service

our ACD. Saves time and eliminates miscommunication.

call traffic. Calls can be evenly (or fairly) distributed to different groups of

ents.” And call traffic data can be sent to a PC computer or printer

installation, programming, and operation of ACD

There is onl

one place you have to call - Panasonic - to support and

Page 69

Easy installation.

y by

)

cabinet, and enter a few pro awkward, extra e

Simple operation.

features can be performed simpl

Easy programming and flexibility.

mode, and pro

ramming is required.

Powerful ACD functionality.

transferred to Voice Mail. Supervisors can instantl reports can be

Specifications for Built-In Voice Mail:

This is a card-t

pe product. All you have to do is insert the unit into the ICX

ram settings for it. You don’t need to wire any cable or install any

uipment.

ents can use our Large-LCD phones to handle calls efficiently. Agent

following the prompts displayed on the LCD.

Use a Lar

e-LCD phone to enter the DBS 576 programming

o to one area of settings specifically for ACD. No special equipment or complicated

Incomin

calls can be routed to the first available agent, or

access the current status of all agents. MIS

enerated.

Maximum no. of ACD Units per System: 2 (in a 2+ cabinet configuration Agent Groups per ACD Unit: 2

ent IDs per Group: 32

A Maximum A Number of A

ent IDs per ACD Unit: 50

ents Simultaneously Logged In: 32 Supervisor IDs per Group: 1 Supervisor IDs per ACD Unit: 2 Voice Ports per Group: 4 Voice Ports per ACD Unit: 4 Music Ports: 1 (on main unit/external MOH source MIS Monitor Ports: 1 (RS232C 9600bps Number of Recording Messages: 6 (maximum 14 seconds per message Fixed Message: 5 minutes

Chapter 5 - Special Applications n 65

Page 70

66 Chapter 5 - Special Applications

Page 71

)

CHAPTER 6 - SPECIFICATIONS

OVERVIEW

This chapter provides a detailed lists of all system specifications in an easy-to-follow table format.

Note: The following specifications are subject to change without notice.

Electrical Characteristics

Input Power

Equipment Power Requirements

All ICX Cabinets 100-240V AC + 10% 60 Hz ICX key telephones 3 watts maximum (powered from the ICX

Power Consumption and Heat Generation

System Status 1 Cabinet 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets

Power Requirements (Watts)

Maximum Traffic TBD TBD

Heat Generation (Btu per hour)

Maximum Traffic TBD TBD

TBD TBD TBD TBD

Environmental Requirements

Battery Backup Capacity

System Battery Pack Capacity (with maximum traffic)

ICX VB-44025 30 minutes

Temperature and Humidity Requirements for System Operation (excluding Built-In Voice Mail)

Environmental Conditions Requirements

Temperature 32 to 104 degrees F (0 to 40 degrees C Relative Humidit

30 to 90%

Temperature and Humidity Requirements for Built-In Voice Mail Operation

Environmental Conditions Requirements

Temperature 41 to 95 degrees F (5 to 35 degrees C Relative Humidit

30 to 90%

Chapter 6 - Specifications 67

Page 72

Dimensions and Weight for Single-Cabinet Systems and Telephones

(

)

(

)

Base Cabinet Expansion Cabinet

Dimensions (H x W x D in inches)

Cabinet 26 3/4” W x 10 7/8” D x 20 5/16” H

including top panel VB-44225 4 1/8 x 7 3/8 x 9 Other key telephones 3 3/4 x 7 3/8 x 9 DSLT 3 1/8 x 7 3/8 x 9 1/8 DSS/72 2 15/16 x 4 13/16 x 9 3/16 EM/24 2 15/16 x 2 3/8 x 9 3/16

Weight (lbs)

Cabinet Approximately 44 Approximately 44 VB-44225 2.3 Other key telephones 2.2 DSLT 1.6 DSS/72 1.2 EM/24 .95

26 3/4” W x 10 7/8” D x 17 2/16 ” H

not including top panel

Resource Maximums

System Resources 1 Cabinet 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets

CO line ports 96 192 288 384 480 576 Station ports 96 192 288 384 480 576 CO line/Station Speech path

switchin

nonblockin

Feature Related Capacities

Resource

CPU configuration

Cabinet connection-----12345 Loop Start 96 192 288 384 480 576 ISDN BRI 4896144192240288 ISDN PRI(8/16/24 Analog Ext. 96 192 288 384 480 576 Digital Ext. 96 192 288 384 480 576 ISDN BRI 4896144192240288 ISDN PRI 369121518 EM 24 96 192 288 384 480 576 DSS 122436486072 3 Member Conf. x 8111111 8 Member Conf. x 1123456 DTMFR Unit 123456 API Unit 111111

1 Cabinet 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets

CPC-96 ----- ----- ----- ----- -----

CPC-288 ----- ----- -----

369121518

Maximum for

CPC-576

68 Chapter 6 - Specifications

Page 73

)

(

)

(

)

Resource

ACD Unit 111222 VM/AA Unit 123444 Traffic Condition 6 OHCS Speech Pass Time division PCM method MCO Tenant 12 24 36 48 60 72 MCO Trunk Group 999999999999 Max. System Speed Dial 800 800 800 800 800 800 Max. Personal Speed Dial202020202020 Max. Digits of Speed Dial 24 24 24 24 24 24 Max. Name Digits of SPD161616161616 Max. Name Digits of PSD777777 Max. Name Digits of TRK101010101010 Max. Name Digits of EXT. 10 10 10 10 10 10 Attendant Group 111111 Max. Attendant Member 20 20 20 20 20 20 Max. Hunting Group122436486072 Max. Hunting Member 20 20 20 20 20 20 External Page port111111 External Relay Control Port555555 Message Waiting Set (High

Per Extension

Message waiting set (Normal

Per Extension Max Hot Line Settin Floatin Ext. Class Of Service Group161616161616 Trk. Class Of Service Group 16 16 16 16 16 16 TRS Class 50 50 50 50 50 50 TRS/LCR 10/Leading Dial 100 100 100 100 100 100 Table TRS/LCR 8 digits

Following Digits LCR Time Pattern444444 LCR Time List (Per Time Pat.)50 50 50 50 50 50 LCR Route List 100 100 100 100 100 100 LCR Dial Modification Pattern 50 50 50 50 50 50 Authorization ID 555555 ISDN S point DID Table 200 200 200 200 200 200 Account Code Max. Digits101010101010 Verified Account Number 500 500 500 500 500 500 Verified Account Max. Digits444444 Pickup Group 101010101010 Max. Paging Group999999999999 Max. Paging Member 72 72 72 72 72 72

1 Cabinet 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets

111111

444444

20 20 20 20 20 20 96 192 288 384 480 576

500 500 500 500 500 500

Maximum for

Chapter 6 - Specifications 69

Page 74

Hardware Maximums

Type Item

40 ports Main Cabinet

Main Cabinet

Power suppl

Control

Trunks

96 ports Main Cabinet

96 ports Expand Main Cabinet

Switch Box SWBOX VB-44023 163

CPC-M Card CPC96 VB-44410 26 250 178 0.5 +5

CPC-L Card CPC288 VB-444201 26 250 178 0.5 +5

CPC-LL Card CPC576 VB-444301 26 250 178 0.5 +5

Connection Cable Card-M

Connection Cable Card-S

Connection Cable Kit

Building Block Card

Connection Cable CardDBS

Service Control Card

Time Switch Card /L

Time Switch Card /LL

Loop Start Trunk Card

BRI Card TBRI/4 VB-44530 26 250 178 0.5 +5

PRI Card PRI/23 VB-44540 26 250 178 0.5 +5

DID Trunk Card

E&M Card E&M VB-44560 26 250 178 0.5

External

Name

(Abbreviat

ed name)

CAB40 VB-44010 405 495 260 13 205W

CAB96 VB-44020 680 515 260 20 380W

CAB96B VB-44021 680 455 260 20

CBLMST VB-444501 26 250 178 0.5 +5 100mA

CBLSLV VB-444502 26 250 178 0.5 +5 350mA

CBLKIT VB-44450 0.5 +5 350mA

CBL VB-44451 26 250 178 0.5 +5 350mA

CBLDBS VB-44452 26 250 178 0.5 +5 350mA

SCC VB-44181 26 250 178 0.5 +5

TSW288 VB-444202 26 250 178 0.5 +5 885mA

TSW576 VB-444302 26 250 178 0.5 +5 910mA

LTRK/8 VB-44510 26 250 178 0.5 +5

DIDTR8 VB-44520 26 250 178 0.5

Model No.

dimensions

(approximate

mm)

WHD

121

1456659

130

Weight

(approxi

mate kg)

0.8

Supply

voltage

(V)

+24

Maximum

power

dissipation (W)

Current (A)

2.3A

4.3A

1.0A 600mA

10mA 800mA

10mA 1500mA

10mA

80mA 25mA

0.5W 2W

150mA 130mA

100mA 120mA

70 Chapter 6 - Specifications

Page 75

(

)

Type Item

Digital Extension

Card Extensio n lines

Options

Audio applicati ons

On-card package s

Analog

Extension

Card

BRI Unit

S-Point

PRI Card PRI/30 VB-44540 26 250 178 0.5 +5

8 DTMF

Receiver Card

Conference

Card

ACD Card ACD VB-44140 26 250 178 0.5 +5 150mA

8 Voice

Processing

Card

4 Voice

Processing

Card

Voice Storage

Service Card

HDD for

replacement

Sync Package/

Network Unit

Remote

Administration

Unit

PC Card 96 PCCM1 VB-44410A

PC Card 288 PCCL1 VB-444201A

PC Card 576 PCCLL1 VB-44431

External

Name

(Abbreviat

ed name)

DEC/8 VB-44610 26 250 178 0.4 +5

AEC/8 VB-44620 26 250 178 +5

SBRI/4 VB-44630 26 250 178 0.5 +5

MFR/8 VB-44110 26 250 178 0.5 +5 110mA

CONF VB-44120 26 250 178 0.5 +5 100mA

VPU/8 VB-44150 26 250 178 0.5 +5 700mA

VPU/4 VB-44160 26 250 178 0.5 +5 350mA

VSSC VB-44170 47 250 178 1.0 +5 2.2A

VSSCHD VB-44171 90 122 23 0.2 +5 2.7W

SYNC VB-44460 70 70 1.6 0.1 +5 50mA

RAI VB-44182 70 70 1.6 0.1 +5 50mA

Model No.

dimensions

(approximate

mm)

WHD

Weight

(approxi

mate kg)

Supply

voltage

(V)

+24

Maximum

power

dissipation (W)

Current (A)

100mA

1.6mA

500W 12W

150mA 130mA

100mA 120mA

1.3A

Chapter 6 - Specifications 71

Page 76

(

)

(

)

(

)

(

)

(

)

Type Item

Key T elephone

12key-SPU

Key T elephone

12key-LCD/

SPU

Key T elephone

12key-LLCD/

SPU

Key T elephone Phone

systems

External optional equipme nt

BatteryBatter

12key-LCD/ Soft key/Voice/ SL T/ SPU

Key T elephone

24key-LCD/ SPU

Digital Single Line Telephone

DSS DSS VB-44320 123 74 233 0.5 +27 3.3W EM24 EM24 VB-44310 60 74 233 0.5 +27 1.1W Voice

Recognition Adapter

Doorphone Adapter

Doorphone DPH VL-568GPEX,

Power Failure Unit

External

Name

(Abbreviat

ed name)

12CO/STD VB-4422 0 186 90 233 1 +27 2.7W

12CO/D/ SPU

12CO/LD/ SPU

12CO/D/ SK/VR/SLT/ SPU

24CO/D/ SPU

D-SLT VB-41200 186 90 233 1 +27 2.7W

VRADP VB-44101 163 73 178 0.5 +5

DPH-ADP VB-3473

PFU VB-43703 120 240 45 0.4 +24

BATT96 VB-44025

Model No.

VB-44223 186 90 233 1 +27 2.7W

VB-44225 186 90 233 1 +27 2.7W

VB-44224 186 90 233 1 +27 2.7W

VB-44233 186 90 233 1 +27 2.7W

VL-582APEX

dimensions

(approximate

mm)

WHD

Weight

(approxi

mate kg)

Supply

voltage

(V)

+27

Maximum

dissipation (W)

Current (A)

3.6W

power

Miscella neous

72 Chapter 6 - Specifications

Connection Metal Kit

MTLKIT VB-44024

Panasonic ICX Section 200 Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

PREFACE - REQUIREMENTS

OVERVIEW

FCC REGISTRATION NUMBERS

INTERFACE INFORMATION

DIRECT INWARD DIALING (DID) REQUIREMENTS

T-1 REQUIREMENTS

ADDITIONAL PRECAUTIONS

FCC WARNING

BATTERY RECYCLING STATEMENT

IMPORTANT NOTICE: MUSIC-ON-HOLD SOURCE

TABLE OF CONTENTS

CHAPTER 1 - SYSTEM OVERVIEW

INTRODUCING THE NEXT-GENERATION PHONE SYSTEM FROM PANASONIC

SYSTEM TECHNOLOGY

POWER REQUIREMENTS

DIAGNOSTIC MAINTENANCE

PROGRAMMING THE PHONE SYSTEM

SUPPORTING DOCUMENTATION

CHAPTER 2 - SYSTEM HARDWARE

OVERVIEW

Cabinets

Common Cards

Telephone Company Interface Equipment

Station Interface Equipment

Optional and Miscellaneous Equipment

Station Equipment

System Hardware Connections

CABINETS

CAB-40 Base Cabinet (VB-44010)

CAB-90 Base/Expansion Cabinet

CAB-96 Base Cabinet (VB-44020)

CAB-96B Expansion Cabinet (VB-44021)

Fittings for Building Block Connection (VB-44024)

Battery Backup (VB-44025)

Switch Box (VB-44023)

CONTROL UNIT

CPC-96 (VB-44410)

CPC-288 (VB-444201)

CPC-576 (VB-444301)

Time Switch - TSW-288 (VB-444202)

Time Switch - TSW-576 (VB-444302)

Connection Cable Kit - CBL Kit (VB-44450)

Building Block Expansion Cable Kit - CBL (VB-44451)

ICX to DBS Expansion Cable Kit - CBLDBS (VB-44452)

Network Synchronizing Unit - SYNC (VB-44460)

T RUNK LINE CARDS

Loop Start Card - LS (VB-44510)

Caller-ID Unit (CID)(VB-44513)

Primary Rate Interface Card (T-point) - PRI (VB-44540)

Basic Rate Interface Card (T-point) - BRI (VB-44530)

E&M Trunk Card - E&M (VB-44560)

DID Trunk Card - DID (VB-44520)

T1 Trunk Card - T1 (VB-44550)

EXTENSION CARDS

Digital Extension Card - DEC (VB-44610)

Analog Extension Unit (VB-44520)

BRI Unit (S-point) (VB-44630)

Primary Rate Interface Card (S-point)-PRI (VB-44540)

OPTIONS

MFR Card (VB-44110)

8-Party Conference Card (VB-44120)

Built-In ACD Card (VB-44140)

Built-In Voice Mail Voice Storage Card (VB-44170)

Voice Processing Card (4 circuits) (VB-44160)

Voice Processing Card (8 circuits) (VB-44150)

SCC Unit (VB-44181)

Power Failure Transfer Unit (VB-43703)

1 Line SLT Adaptor (VB-44100)

STATION EQUIPMENT

Overview

Model Options

MODEL DESCRIPTIONS

Digital Single Line Telephone (VB-41200)

12 Key Speakerphone (VB-44221)

12 Key Display Speakerphone (VB-44223)

12 Key Large Screen Display Speakerphone- (VB-44225)