Panasonic ICX Section 200 Guide

Section 200

General Description

Introduction

System

Configuration

FF1

System

FF2

Trunks

FF3

Extensions

The contents of this document are subject to change without notice and do not constitute a commitment on the part of Matsushita Communications Industrial Co, Ltd (MCI) Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication, nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.

The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.

FF4

FF-/Soft Key

FF5

Groups

FF6

TRS/ARS

FF7

Applications

FF8

Maintenance

Appendix A

Appendix B

Panasonic Telecommunications Systems Company

Business Telephone Systems Division

Publication Information

At the time of this document’s publication, the covered product (DBS 576) was still under development. Although every effort was made to present this product as accurately as possible, the information contained in this document is subject to change without notice and should not be construed as a commitment b y the P anas onic Telecommunications Systems Compan y (PTSC). PTSC reserves the right, without notice, to make changes to equipment design as advances in engineering and manufacturing methods warrant.

The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.

Reproduction, publication, or duplication of this manual or any part thereof, in any manner mechanically, electronically, or photographically, is prohibited without permission of PTSC.



Communications & Systems Company, a unit of Matsushita Electric Corporation of America. Win32s, Windows, Windows 95, and Windows NT are either trademarks or registered trademarks of

Microsoft Corporation in the United States and/or other countries. Reference to third-party products is for information only and does not constitute an endorsement or

recommendation. Panasonic does not assume responsibility for the performance of third-party products.

PREFACE - REQUIREMENTS

OVERVIEW

This section provides information the telephone company may require before providing you with service. Additionally, important notices and warnings are listed for your knowledge and safety.

FCC REGISTRATION NUMBERS

The Feder al Communications Commission (FCC) has estab li she d rules whic h pe rmit the DBS 576 to be directly connected to the telepho ne network. To ensure that the DBS 576 complies wit h these FCC rules, the local telephone company may ask you for the FCC registration numbers when attaching their equipment to the DBS 576.

The DBS 576 can be configured as either a KEY or PBX telephone system. The wa y you register y our system depends on how you use the system. First, determine how you will be operating the system, and then refer to t he tab le belo w f or FCC registr ation numbers . The following tables also list additiona l information that may be required by your local telephone company.

KEY Operation

A KEY system requires you to manual ly select an outside line to mak e a n outgoing call. Typically, line keys on a telephone represent the specific lines that are attached to the system (f or e xample , Key 1 represents line 1; Key 2 represents line 2; etc.).

PBX Operation

A PBX system allows automatic selection of outgoing lines, such as pooled key operation, dial access, least cost routing (LCR), etc. (for e xample , depress a ke y to select from a pool of li nes; or dial 9 to select an outside line).

REGISTRATION INFORMATION (DBS values shown below - DBS 576 t/b plugged in later)

Network Address

System Operation Ringer Equivalence

DBS 576 KEY DBS 576 PBX

* The Ringer Equivalence Number (REN) is used to deter m ine how many devices can be connected to your telephone line. In most areas, the sum of the RENs of all devices on any one line should not exceed five (5.0). If too many devices are attached, they may not ring properly.

.5B* E xxxnxn-nnnnn-xx-x .5B* E xxxxxx-nnnnn-xx-x

Signaling Code FCC Registration

INTERFACE INFORMATION

The DBS 576 offers several types of interface cards that allow you to connect to different circuits offered b y y our telephon e compan y. Listed below is additional inf ormation that the t elephone compan y may require before providing you with these different services.

REGISTRATION INFORMATION (DBS info shown - DBS 576 t/b plugged in later)

Port Type Type of Interface USOC Jack Connector Service Order Code Facility Interface Code

Loop Start Trunk 2-wire loop Ground Start Tr unk 2-wire ground

RJ21X 9.0F 02LS2 RJ21X 9.0F 02GS2

Preface - Requirements  3

Port Type Type of Interface USOC Jack Connector Service Order Code Facility Interface Code

DID Trunk 2-wire DID T-1 Trunk T-1

ISDN T-1

E&M Type I 2-wire

Type I 4-wire Type II 2-wire Type II 4-wire

RJ21X 9.0F 02RV2-T RJ48C 6.0F 04DU9-DN,

04DU9-1SN

RJ48C 6.0F 04DU9-DN,

04DU9-1SN

RJ1CX 9.0F TL11M, 2-wire

TL31M, 4-wire TL12-Type II, 2-wire TL32-Type II, 4-wire

DIRECT INWARD DIALING (DID) REQUIREMENTS

Operating this equipment in a manner that does not provide for proper answer supervision is a violation of Part 68 of the FCC Rules. Proper answer supervision occurs if this equipment returns answer supervision to the Public Switched Telephone Network (PSTN) when DID calls are:

• Answered by the called station

• Answered by the attendant

• Routed to a recorded announcement that can be administered by the Customer Premise Equipment (CPE) user

• Routed to a dial prompt.

T-1 REQUIREMENTS

This device must only be attached to the T-1 network connected behind an FCC Part 68 registered Channel Service Unit (CSU). Direct connection is not allowed.

ADDITIONAL PRECAUTIONS

• If the unit appears to be malfunctioning, it sho uld be disconnected from the telephone lines until y ou determine if either your equipment or the telephone line is the source of the problem. If your equipment needs repair, it should not be reconnected until it is repaired.

• If the telephone company finds that this equipment is exceeding tolerable parameters, the telephone company ma y tempor arily disconnect service, althou gh they will atte mpt to giv e you adv ance notice if possible.

• Under the FCC Rules, no customer is authorized to repair this equipment. This restriction applies regardless of whether the equipment is in or out of warranty.

• The goal of the telephone company is to provide the best service it can. In order to do this, it may occasionally be necessary for them to make changes to their equipment, operations, or procedures. If these change s migh t affect your service or the operation of your equipment, the telephone company will give you notice, in writing, to allow you to make any changes necessary to maintain uninterrupted service.

• This equipment is capable of providing users access to interstate provider of operator services through the use of access codes . Modification of this equi pment b y call agg regators to bloc k ac cess dialing codes is a violation of the Telephone Operator Consumers Act of 1990.

• If you ex perience trouble with the DBS 576, please con tact you r P anasonic DBS authorized service provider for repair/warranty information. The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected.

4  Preface - Requirements

FCC WARNING

This equipment generates, uses, and can radiate radio frequency energy , and, if not installed and used properly, that is, in strict accordance with the instruction manual, may cause interference to radio and television reception. This equipment has been tested and found to comply with the limits for a Class A computing device in Subject J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference, correct by one o r more o f the following measures:

1. Reorient the receiving antenna,

2. Relocate the key service unit and key telephones with respect to the receiver,

3. Move the equipment from the receiver,

4. Plug the key service unit into a different outlet so that the equipment and receiver are on different branch circuits.

BATTERY RECYCLING STATEMENT

The following statement applies if you purchased backup batteries with your system. THE PRODUCT YOU HAVE PURCHASED MAY CONTAIN SEALED LEAD ACID

BATTERIES WHICH ARE RECYCLABLE. AT THE END OF THEIR USEFUL LIFE, UNDER VARIOUS STATE AND LOCAL LAWS, IT IS ILLEGAL TO DISPOSE OF THESE BATTERIES INTO YOUR MUNICIPAL WASTE STREAM. PLEASE CALL 1-800-SAV-LEAD FOR INFORMATION ON HOW TO RECYCLE THESE BATTERIES.

IMPORTANT NOTICE: MUSIC-ON-HOLD SOURCE

In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, A uthors and Publishers (ASCAP), or other similar organization, if radio or TV broadc asts are transmitted through the music-on-hold connection on this DBS 576 product. Panasonic Information & Communications Company/Business Telephones Systems Division, hereby disclaims any liability arising out of failure to obtain such a license.

Preface - Requirements  5

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TABLE OF CONTENTS .................................................................................................. 3

CHAPTER 1 - SYSTEM OVERVIEW.............................................................................. 7

Introducing the Next-Generation Phone System from Panasonic.........................................................7

System Technology....................................................................................................................................9

Power Requirements..................................................................................................................................9

Diagnostic Maintenance ...........................................................................................................................9

Programming The Phone System...........................................................................................................10

Supporting Documentation.....................................................................................................................10

CHAPTER 2 - SYSTEM HARDWARE.......................................................................... 13

Overview....................................................................................................................................................13

Cabinets..................................................................................................................................................13

Common Cards.......................................................................................................................................13

Telephone Compan Station Interface E Optional and Miscellaneous E Station E

stem Hardware Connections..............................................................................................................13

Cabinets ....................................................................................................................................................15

CAB-40 Base Cabinet CAB-96 Base Cabinet CAB-96B Expansion Cabinet Batter Switch Box

Control Unit.......................................................... ........ ........ ........ ........ ....... ..............................................17

CPC-96 CPC-288 CPC-576 Time Switch - TSW-288 Time Switch - TSW-576 Connection Cable Kit - CBL Kit Buildin

ICX to DBS Expansion Cable Kit - CBLDBS

Network S

Trunk Line Cards ......................................................................................................................................20

Loop Start Card - LS Primar Basic Rate Interface Card

Extension Cards.................................. ........ ........ ........ ........ ........ ........ ....... ........ ........ ........ ........ ..............21

ital Extension Card - DEC (VB-44610)..............................................................................................21

Analo

uipment ..................................................................... ........ ....... ........ ........ ........ ........ ........ ......13

Backup (VB-44025)............................................................... ....... ........ ........ ........ ........ ..............17

VB-44023)...........................................................................................................................17

VB-44410)........................................................... ........ ........ .....................................................17

VB-444201)............................................................... ........ ....... ..............................................17

VB-444301)............................................................... ........ ....... ..............................................17

Block Expansion Cable Kit - CBL (VB-44451)..........................................................................19

nchronizing Unit - SYNC (VB-44460)...................................................................................19

Rate Interface Card (T-point) - PRI (VB-44540)........................................................................20

Extension Unit (VB-44520).........................................................................................................21

Interface Equipment..............................................................................................13

uipment ..................................................................... ........ ........ ........ ........ ........ ......13

uipment .................................................................................................13

VB-44010)........................................................... ........ ........ ........ ........ ........ ......15

VB-44020)........................................................... ........ ........ ........ ........ ........ ......15

VB-44021)..............................................................................................16

VB-444202)....................................................................................................17

VB-444302)....................................................................................................18

VB-44450)..........................................................................................18

VB-44452).......................................................................19

VB-44510)...........................................................................................................20

S-point) - BRI (VB-44530)...........................................................................20

3 Table of Contents

BRI Unit (S-point) (VB-44630)................................................................................................................21

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ging

(

Primat

Options......................................................................................................................................................21

MFR Card 8-Part Built-In ACD Card Built-In Voice Mail Voice Stora Voice Processin Voice Processin SCC Unit Power Failure Transfer Unit

1 Line SLT Adaptor

Station Equipment....................................................................................................................................23

Overview.................................................................................................................................................23

Model Options.........................................................................................................................................24

Model Descriptions .................................................................................... ........ ........ ........ ........ ........ ......24

Di 12 Ke 12 Ke 12 Ke 12 Ke 24 Ke 24 Ke 72 Button DSS/BLF

Optional Terminal Devices....................................................................................................................... 26

Voice Reco PC Phone PC Attendant Console/96 PC Attendant Console/384

Telephone Key Layout .............................................................................................................................28

Rate Interface Cafd (S-point)-PRI (VB-44540)..........................................................................21

VB-44110)............................................................................................................................21

Conference Card (VB-44120)....................................................................................................21

VB-44140)................................................................................................................21

e Card (VB-44170)................................................................................22

Card (4 circuits) (VB-44160)......................................................................................22

Card (8 circuits) (VB-44150)......................................................................................22

VB-44181).............................................................................................................................22

VB-43703)................................................................................................23

VB-44100)..............................................................................................................23

ital Single Line Telephone (VB-41200)..............................................................................................24

Speakerphone (VB-44221)........................................................... ........ ........ ........ ........ ........ ......25

Display Speakerphone (VB-44223)............................................................................................25

Display Speakerphone with Voice Response - (VB-44224).......................................................25

Large Screen Display Speakerphone- (VB-44225)....................................................................25

Display Speakerphone (VB-44233)............................................................................................26

Expansion Module (VB-44310)............................................................. ........ ........ ........ ........ ......26

VB-44320).............................................................................................................26

nition Unit Adapter (VB-44101)...........................................................................................26

VB-44332) (Future Feature).................................................................................................26

VB-44330) (Future Feature).........................................................................27

VB-44331) (Future Feature).......................................................................27

CHAPTER 3 - SYSTEM FEATURES............................................................................ 33

Popular System Features ........................................................................................................................33

Auto Da Automatic Route Selection Call Traffic Reportin

Caller ID

Class of Service Computer Telephon Conferencin Data Securit Dela Direct Inward S Distinctive Rin

Flexible Dial Plan....................................................................................................................................36

Flexible Rin

“Howler” Tone .........................................................................................................................................37

Hunt Groups ...........................................................................................................................................37

Multiple Direct Inward Dial

Recall Timers..........................................................................................................................................38

/Night Mode..............................................................................................................................33

ARS)...........................................................................................................33

..............................................................................................................................34

CID) .......................................................................................................................................34

COS) Restriction.................................................... ....... ........ ........ ................ ........ ......34

Integration (CTI)...................................................................................................35

..........................................................................................................................................35

ed Ringing.....................................................................................................................................36

stem Access (DISA).....................................................................................................36

..................................................................................................................................36

Assignment ..................................................................................................................37

DID) Assignment (for ISDN).......................................................................38

Table of Contents 4

Slide Ringing...........................................................................................................................................38

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ging

gthy

(

ys (

(

ging

Station Messa

stem Speed Dialing (SSD)..................................................................................................................40

S Toll Restriction Service

Walkin

List of Available System Features ..........................................................................................................42

TRS...................................................................................... .....................................................41

e Detail Recording (SMDR)...........................................................................................39

TRS).................................................................................................................41

CHAPTER 4 - STATION FEATURES ........................................................................... 45

Overview....................................................................................................................................................45

Popular Station Features.........................................................................................................................45

Account Code Capabilit Alarm Rin

Alarm Tone for Len

Attendant Callin Auto-Repeat Dialin

round Music (BGM).......................................................................................................................47

Back Bus

Override (“Barge-In”).....................................................................................................................47

Call Duration Displa Call Forwardin

Call Park.................................................................................................................................................48

Call Pick-up.............................................................................................................................................49

Caller ID Call lo Callback Re

Camp-On

Conference Calls....................................................................................................................................50

Do-Not-Disturb DP-to-DTMF Si DSS/BLF Ke

Dual-Color LEDs.....................................................................................................................................51

Flexible Feature Ke

Hands-Free Answerback........................................................................................................................52

Headset Capabilit

Hold ........................................................................................................................................................52

Hot Line ............................................................................. ........ ........ ....... ........ ........ ........ ......................53

Meet-Me Answer.....................................................................................................................................53

Messa

Mute........................................................................................................................................................53

Name Assi Off-Hook Monitorin Off-Hook Si On-Hook Dialin

Off-Hook Voice Announce

One-Touch Ke Pa

Prime Line Preference............................................................................................................................55

Rin Soft Ke Speed Dialin

Transfer ..................................................................................................................................................56

e-Waiting/Callback.....................................................................................................................53

.....................................................................................................................................................55

Line Preference.........................................................................................................................56

.........................................................................................................................................46

....................................................................................................................................46

.......................................................................................................................................48

.....................................................................................................................................49

uest............................................................... ................ ....... ........ ........ ........ ......................49

Call Waiting)..........................................................................................................................50

DND).............................................................................................................................50

nal Conversion.............................................................................................................50

s........................................................................................................................................51

nment ..................................................................................................................................54

naling..................................................................................................................................54

.....................................................................................................................................54

s.....................................................................................................................................55

Variable Mode ..................................................................... ....... ........ ........ ........ ........ ........ ......56

.........................................................................................................................................56

........................................................................................................................45

Calls..................................................................................................................46

................................................................................................................................47

..............................................................................................................................48

“FF-Keys”)..........................................................................................................51

..................................................................................................................................52

................................................................................................................................54

OHVA).........................................................................................................55

5 Table of Contents

List of Available Station Features...........................................................................................................57

CHAPTER 5 - SPECIAL APPLICATIONS.................................................................... 61

Overview....................................................................................................................................................61

Computer Telephony Integration (CTI) (Future Feature).......................................................................61

PC Phone ...............................................................................................................................................61

PC Attendant Console............................................................................................................................62

Voice Mail ..................................................................................................................................................64

Built-In Voice Mail with 2-Wa

Automatic Call Distribution (ACD)..........................................................................................................64

Built-In ACD............................................................................................................................................64

Call Recording........................................................................................64

CHAPTER 6 - SPECIFICATIONS................................................................................. 67

Overview....................................................................................................................................................67

Electrical Characteristics ........................................................................................................................67

Environmental Re

uirements ................................................................... ........ ........ ........ ........ ........ ......67

Table of Contents 6

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CHAPTER 1 - SYSTEM OVERVIEW

INTRODUCING THE NEXT-GENERATION PHONE SYSTEM FROM PANASONIC

Our telephony customers know what they’re looking for -- real product solutions to meet the

real demand for an effective, responsive, user-friendly telephone system. They know

ver that the phone s “welcome mat” for it. The

To provide them with such a phone s on the front lines. With a solid reputation for reliabilit Expansion capabilit

We hear you, loud and clear.

As the world’s largest consumer electronics company, Matsushita Electronics (Panasonic’s parent compan products. And true to form, Panasonic’s Communications division has become a ma manufacturer of electronic telecommunicatio ns pr oduc ts.

has established a worldwide reputation for solid reliability and innovative design in their

stem is their most important link to the outside world -- and often their

’re dead in the water without a good one.

stem, they need a company who’s already out there

. Flexibility. Feature-rich options.

. New technology, smartly applied. And all of this at an affordable price.

or world-class

With the Di business telephone s dependable functionalit

And we’re listenin

er phone base. They want ISDN. Computer Telephony Integration. Automatic Call Distribution.

lar Two-wa

ital Business Systems product line, we’re currently one of the largest suppliers of

stems. Our products are known for their cost-effective digital technology,

, and user-oriented design.

to them. They’re asking for a phone system that can expand to accommodate a

call recording. Networking. Voice recognition.

We make it better.

So we responded. As a result, Panasonic is proud to introduce the next-generation phone system in the DBS product line -- the with the compan

Here’s

ust a few of the cutting-edge features of this new Key/PBX system:

Supports a larger phone base.

The ICX is expandable from 96 ports 576 ports

uration for each cabinet can range from 0 trunks +

confi 96 extensions, to 88 trunks + 8 extensions.

Simple cabinet structure.

The two t exactl confusion where to install cards. Man these two cabinets are also the same.

the same card slot structure, so there’s no

it serves. At the best price/performance combination availables.

6 cabinets total). The maximum port

pes of cabinets - base and expansion - have

ICX

It’s a robust, feature-rich, flex ible, reliable pho ne s

per cabinet) up to

of the parts in

stem that can grow

Chapter 1 - System Overview 7

Universal ports.

(

)

g y

(

The ICX offers flexible slot confi mount Trunk or Extension Cards in an Slots in the cabinet. their own desi

CPC cards and option cards have

nated slots.) Trunk and Extens ion Cards are not limited to a particular slot assi mount them where

ou want them. Then tell the system

uration. You can

of the 12 Free

nment; you

in programming) how each slot is configured. You

control the s

Seamless expansion capabilities.

stem; the system doesn’t control you.

You can start with one cabinet, then pile on more cabinets later. The expansion will be transparent to end-users -- except the more phones. You don’t have to re-pro

stem when you add on (just the new additions). Nor

ou have to use another type of phone.

Flash memory upgrades.

No more chip chan upload from the phone s looks like a credit card. Take it to the phone s the s

stem with a few simple programming steps. Then, either remove the card (for a CPC-96 or

CPC-288 confi

Existing DBS phones will work with the ICX.

ou already have a DBS system, you don’t have to buy new phones for the ICX (unless you need

. It’ll work with the phones you already have.

uration) or leave it plugged in (for a CPC-576). That’s it.

will suddenly be able to plug in

ram the entire

e-outs. No more complicated hookups. No more waiting forever to download/

stem. To upgrade your ICX system, use what’s called a PCMCIA c ard. It

stem site, and plug it into the CPC card. Upgrade

Existing A series/VB-9 phones will work with ICX. (Future Feature)

ou already have a A series or VB-9 system, you can connect those phones to ICX. Although

If there is some limitation on featurewize.

New “Voice Recognition” phones available.

With these new phones and ICX technolo Instead of dialin sa

, “Home.” The phone will automatically call your house.

Dynamic Bandwidth Allocation for digital signaling.

The ICX provides the abilit

our home phone number, for example, press the Voice Recognition key and

to split up a single bandwidth, and allocate it to several different

, users can literally

their phones what to do.

tell

sources. The allocation is achieved via hardware installations of special ISDN adapters. This powerful technolo as video-conferencin

Computer Telephony interface capability. (Future Feature)

We’ve developed proprietar desktop phone and the PC computer mer this: Install a special board inside the computer. Install our proprietar the phone’s handset into the board. Plu computer phone that can be used to click-and-dra

can be used to conduct advanced applications from one phone outlet, such

, data transmission, multiple phones, voice, etc.

software for several Computer Telephony applications, in which the

e together into a single entity. The merger works like

software in Windows. Plug

the board into the phone jack. Presto! you now have a

call transfers, monitor extension status,

enerate call traffic reports, etc.

Panasonic offers two product

supports up to 96 extensions) and the other is high-end (up to 384 extensions). The PC

Console controls the s

PC Console applications for the Attendant position.

One is a low-end

stem’s calls from th e co mpu t er; the atten dant can wa tch e verything on the

8 Chapter 1 - System Overview

(

g j

(

PC monitor. Panasonic also off ers propri etar

phone. End-users can control their own phone calls usin

Automatic Call Distribution is built-in.

With the ICX’s proprietar extension first, or on a next-available-ex tension basis. If the extension doesn ’t answer the call, can pro Mail, or disconnect the call. You can control what the caller hears while he/she is waitin Supervisors can instantl Lar MIS reports can also be

2-Way Call Recording is available.

phone conversations, and store them

ram the system to continue searching, transfer to a particular extens ion , tr ansfer to Voice

e-Display telephone - no need for costly computer programs to provide “real-time reporting.”

ACD option, calls can be automatically distributed to the least-busy

access the current status of all agents right from their desk using a

enerated.

software for a

You don’t have to

It’s in the ICX’s Built-In Voice Mail option. Users can record

like messages from callers) in mailboxes.

PC Phone,

SYSTEM TECHNOLOGY

The ICX is a completely digital system. Information is exchanged between the ma Modulation telephones is also di analo

Stored Pro processor processor s

program settings) is backed up by an on-board, 6-year lithium

batter

ust before it reaches your handset or speaker.

stem features of the ICX. Each processor’s customized memory

which is field-replaceable.

or system components using Pulse Code

PCM). The conversation exchange between digital

ital, converting the digital information to

ram Control (SPC) is accomplished via a 16-bit for CPC-96 and CPC-288 configurations) or 32-bit for CPC-576). This technology controls the powerful

which replaces the desktop ex tens ion

the computer .

o to a third-party provider to get ACD.

The s protection for CO outside line connectors.

stem provides maximum protection from outside power surges with built-in triple surge

POWER REQUIREMENTS

The system must be connected to an input power source of 100~240VAC (+/-10%), 60 Hz. Each cabinet’s power suppl printed circuit boards for station and peripheral e and are desi full char to 30 minutes at a time.

ned to safely fit into the cabinet. The power supply contains a charger that maintains a

e to the backup batteries, which have a 3-year life and can support the phone system for up

automatically generates 5V DC and 24V DC necessary to power the various

uipment. Optional backup batteries are available,

Chapter 1 - System Overview 9

DIAGNOSTIC MAINTENANCE

y y

(

)

The printed circuit board (PCB) cards are designed to slide easily into slots within the ICX cabine t. By

diagnostic troubleshooting, small problems can be isolated to specific cards. Some cards are

usin desi

ned to be installed and extracted from slots without turning off the power, allowing system

maintenance to be completed without interruptin

the entire system.

For example, sa of havin to do is throw a Maintenance switch on the Card. This will bus bein calls without an all LEDs are extin

to trun off the power, or reprogram anything, or alert anyone get off the phone, all you have

used at the moment, but will leave the trunks in use alone, all owing people of finish their ph one

ou’re having a problem with one of the trunks on a Loop Start Trunk Card. Instead

-out the trunks on that Card that aren7t

disruption. The LEDs on the Card will tell you when the trunks become vacant. When

uished, the Card can be replace.

PROGRAMMING THE PHONE SYSTEM

System programming can be accomplished in several ways without disrupting the system. Most

ramming changes take place as you are programming, what we refer to as “live” programming.

pro

Programming from a display telephone.

ramming can be performed on any small-display or large-display extension phone. A large-

Pro displa pro The user must enter a valid password to enter pro

Programming from the RS232 port.

A PC computer or laptop can be connected to the ICX phone s the SCC card inside the cabinet. Then, from the computer, our proprietar

Programming from a remote location.

A computer terminal to call into the phone s

phone is recommended because its LCD buttons can perform special one-touch functions in

ramming (such as “stepping” through addresses, entering a pause in a speed-dial number, etc.).

ramming mode.

stem, via a DB9-pin RS232 port on

ou can program the phone system with

PC-based software,

ain using PC Customize Tool, the ICX can be programmed from a remote loca tion , u sing an offsite

PC Customize Tool.

stem.

T ake advantage of our pro

ram settings on a computer. With this Windows-based software, you can backup and

PC Customize Tool,

a software package designed to maintain your ICX

restore phone system databases, as well as perform “live” programming and maintenance.

SUPPORTING DOCUMENTATION

Panasonic provides extensive documentation for the ICX, including the following manuals.

Section 300 - Installation

This manual provides hardware installation instructions for the main components of the ICX.

Additional reference manuals, listed below, may be required for optional equipment.

Section 400 - Programming

This manual is a

anized to match the programming configuration.

10 Chapter 1 - System Overview

eneral reference for programming the ICX using a display phone. The manual is

Section 450 - Programming Forms and Tables

(

)

This manual contains forms that are desi phone s

stem. Typical users of this manual are Customer Service representatives and Installers.

ned to assist you in planning and implementing a ICX

Section 510 - Built-In Voice Mail Reference

This manual provides complete instructions on installin Mail packa recordin

e, which provides simplified Voice Mail/Auto Attendant functionality, along with 2-way call

capability.

and programming the optional Built-In Voice

Section 520 - Built-In ACD Reference

This manual provides complete instructions on instal lin

and programming the optional Built-In ACD

Automatic Call Distribution) package, which provides simple ACD functionality.

Section 530 - PC Attendant Console Reference

This manual provides installation and operatin computer telephon

product that merges the computer and a DSS/72 together into a single entity.

instructions for the PC Attendant Console, a

Section 550 - ISDN Reference

This manual contains installation and pro options, includin

T-point/S-point PRI and BRI.

ramming instructions for the various aspects of ISDN

Section 700 - Feature Operation

This is a is desi

eneral operating reference guide for the ICX. It describes system and telephone features. It

ned for use by both the dealer and the end-user.

Section 720 - SLT Phone Quick-Reference

This is a commonl

uick-reference guide for Analog devices such as the SLT phone. It covers only the most

-used features, and is intended for the end-user.

Section 751 - Digital Key Phone/DSLT Quick-Reference

This is a Telephones

uick-reference guide for Digital Key Telephones and DSLTs (Digital Single-Line

. It covers only the most commonly-used features, and is intended for the end-user.

Section 770 - Voice Recognition Telephone Adapter User Guide

This is a user

uide describing the additional features of the Voice Recognition Telephone. It is

intended for the end-user.

The products you need. The services you deserve. From the name you trust.

Chapter 1 - System Overview 11

12 Chapter 1 - System Overview

(Sy

(CO)

CHAPTER 2 - SYSTEM HARDWARE

OVERVIEW

This section describes the purpose and functionalit understandin specific needs.

This section is divided into the following categories:

Cabinets

The ICX cabinets are explaine d in detail below. Both the base cabinet and the expansi on cabine t share the same PCB cards. Both cabinets can attach to an offered b dedicated slots for CPC and option cards, and free slots for trunk, extension, and built-in option cards.

Common Cards

The common cards control the si Without common cards, other cards cannot function. The common card which is considered the “brains of the s re defined in Chapters 3 for all processors function the same wa

how these components work, you can easily configure a system that meets your

Panasonic. Each cabinet includes its own power supply, and is designed with

nalling and features used by all other cards in the system.

stem” is called the Central Processor Card, or CPC. Each phone system

uires a processor to operate. With the exception of a few distinct features which are clearly

stem Features) and 4 (Station Features) of this document, the software

of the main components of the system. By

of the proprietary telephone sets

Telephone Company Interface Equipment

Panasonic offers a wide variet Office Chapter 2.

Station Interface Equipment

The ICX allows for connection of Panasonic proprietar telephones and devices provided b the cards and e

Optional and Miscellaneous Equipment

The cards and interfaces that provide optional services, and all miscellaneous equipment, are explained in this chapter.

Station Equipment

All Panasonic proprietar

System Hardware Connections

Shown on the next pa of the more popular peripheral connections.

and/or common carrier equipment. This interface equipment is explained here in

uipment needed to accomplish these connections.

e is an illustration o f ICX trunk and e xtension lin e connections , as well as some

of interface circuits which allow the ICX to attach to Central

telephones as well as various analog

other manufacturers. This chapter includes descriptions of

stations are explained in this chapter.

Chapter 2 - System Hardware 13

System Connections (trunks, extensions, peripheral equipment)

14 Chapter 2 - System Hardware

CABINETS

(

)

(

CAB-40 Base Cabinet (VB-44010)

Each CAB-40 Base cabinet support s up to 4 0 ports usin connection

CAB-40 + CAB 40) is available using connection cable kit.

flexible or universal c ard sl ots. Dual system

Multiple slot t

Slot type # of slots Unit type to be installed

Power slot 1 Accommodates the cabinet power supply. The power supply comes installed in

CPC slot 1 CPC in first Base cabinet (CPC-96); Flexible slots 5 Accommodates trunk cards, extension cards, other cards (such as MFR), etc. Option slots 2 The option slots support common con t rol cards (such as MFR, SCC, and TSW).

Optional backup batteries can be installed for s

pes are used in the CAB-40 Base cabinet. These slot types are as follows:

the cabinet.

stem operation in the event of a power failure.

CAB-90 Base/Expansion Cabinet

Two t

pes are cabinets are used in the ICX:

the CAB-96

2)the CAB-96B Each cabinet provides 96 universal ports. S

"buildin

-block" fashion. The bottom cabinet in a column is the

cabinets in a column must be

Base cabinet

(VB-44020

Expansion cabinet

Expansion

(VB-44021).

stems can be configured with one to six cabinets in a

Base

cabinet. The middle and top

cabinets.

The maximum configuration for a fully expanded (6-cabinet) system supports a maximum of 576 ports, and contains two Base cabinets and four Expansion cabinets

see figure below).

Maximum 6-Cabinet Configuration

CAB-96 Base Cabinet (VB-44020)

Each CAB-96 Base cabinet supports up to 96 ports usin CAB-96 Base cabinets can be installed in a s

stem.

flexible or universal card slots. Up to two

Chapter 2 - System Hardware 15

Multiple slot types are used in the CAB-96 Base cabinet. These slot types are as follows:

y eq

(

Slot type # of slots Unit type to be installed

Power slot 1 Accommodates the cabinet power supply. The power supply comes installed in

CPC slot 1 CPC in first Base cabinet (can be either CPC-96, CPC-288, or CPC-576);

Flexible slots 12 Accommodates trunk cards, extension cards, other cards (such as MFR), etc. Option slots 2 The option slots support common con t rol cards (such as MFR, SCC, and TSW).

the cabinet.

expansion interconnection card) in second Base cabinet.

CBL

Optional backup batteries can be installed for s

stem operation in the event of a power failure.

The CAB-96 Base Cabinet

CAB-96B Expansion Cabinet (VB-44021)

Each added CAB-96B Expansion cabinet expands the s

stem capability by an additional 96 ports. One or two CAB-96B Expansion cabinets can be installed on top of a CAB-96 Base cabinet. Up to four CAB-96B’s can be installed in a full

uipped, 6-cabinet system.

Multiple slot t

pes are used in the CAB-96B Expansion cabinet. These slot types are as follows:

Slot type # of slots Unit type to be installed

Power slot 1 Accommodates the cabinet power supply. The power supply comes installed in

CPC slot 1 Accommodates the CBL (expansion interconnection) card. Flexible slots 12 Accommodates trunk car d s , ex tension cards, and other cards (such as MFR). Option slots 2 The option slots support common control car ds (such as MFR and SCC).

Optional back-up batteries can be installed for s

16 Chapter 2 - System Hardware

the cabinet.

stem operation in the event of a power failure.

Fittings for Building Block Connection (VB-44024)

)

(s)

(

These fittin normall

s are for interconnecting cabinets in the building-block configuration. The fittings are

shipped with the Expansion cabinets.

Battery Backup (VB-44025)

The backup batteries suppl Backup option is chosen for the s cabinet, 2 batteries per kit

power to the system in the event of a power failure. If the Battery

stem, each cabinet requires its own set of batteries (1 kit per

. The batteries can back up the system for up to 30 minutes.

Switch Box (VB-44023)

The Switch Box installs in the Base cabinet, and controls power for the Base cabinet and the Expansion cabinet cabinet, power is also turned on or off for the Expansion cabinet

installed above it. When the power supply is turned on or off in the Base

CONTROL UNIT

CPC-96 (VB-44410)

The CPC-96 supports a sin

le cabinet (40/ 96ports) and utilizes a 16-bit Central Processor Unit

CPU).

Included are the time switch circuit source

3 Member), service tones, DTMF generators, an input terminal for external holding tone

RCA jack), connecting terminals for network synchronous package, I/F connector for an

external PC card and a built-in modem Since the time switch is built into the CPC-96 card, a separate time switch card is not re

4HW X 4HW), 4 MFR circuits (DTMF receivers), 8 pairs of conference

300 bps).

uired.

CPC-288 (VB-444201)

The CPC-288 supports up to three cabinets Included are 4 MFR circuits

DTMF receivers), an input terminal for external hold tone source (RCA

288 ports) and utilizes a 16-bit CPU.

ack), I/F connector for an external PC card and a built-in modem (300bps).

The CPC-288 re

uires the TSW-288 Time Switch Card.

CPC-576 (VB-444301)

This unit supports up to six cabinets It provides 4 circuits MFR

DTMF receivers), an input terminal for external hold tone source (RCA

576 ports) and utilizes a 32-bit CPU.

ack), an I/F connector for a customized PCMCIA memory card, and a built-in modem (300bps). The CPC-576 re Pro

ram downloads are performed to the internal memory of the system through the attached customized PCMCIA card. The PCMCIA card is necessar be removed durin

uires the TSW-576 Time Switch Card.

during normal operating time and cannot

normal operation.

Time Switch - TSW-288 (VB-444202)

The TSW-288 provides the time switch circuitr with the CPC-288. This unit installs in the first option slot of the first Base cabinet. Onl

stem.

be installed in a s

required for up to 288 ports. This card must be used

Chapter 2 - System Hardware 17

one card can

The TSW-288 provides the time switch (14HWx14HW), service tones, DTMF generator, connecting

(

terminals for network s

nchronizing unit interface, and 8 pairs of 3-party conference circuits.

Time Switch - TSW-576 (VB-444302)

The TSW-576 provides the time switch circuitr with the CPC-576. This card installs in the first option slot of the first Bas e cabinet . Onl be installed in a s

stem.

required for up to 576 ports. This card must be used

one card can

The TSW-576 provides the time switch terminals for network s

Connection Cable Kit - CBL Kit (VB-44450)

nchronizing unit interface, and 8 pairs of 3-party conference circuits.

24HWx24HW), service tones, DTMF generator, connecting

This card supports the interconnection betwee n CAB40 and CAB40. T wo connection ca ble cords, one for master cabinet, the other for slave cabinet and cables are packed.

Connecting CAB40 Dual system

18 Chapter 2 - System Hardware

Building Block Expansion Cable Kit - CBL (VB-44451)

(

(s)

(

)

This card supports the interconnection between cabinets when multiple cabinets are used. This card establishes the connection between PCM-HW bus and terminal control bus of the Base cabinet and additional cabinets, as well as the connection to the time switch unit

TSW-288/TSW-576) in the first

Base cabinet. Each cabinet after the first cabinet requires a CBL kit. The supplied card m ust be instal led in t he CPC

slots of all but the first cabinet. The supplied intercabinet connection cable is used with each added cabinet.

ICX to DBS Expansion Cable Kit - CBLDBS (VB-44452)

The CBLDBS card supports the interconnecti on between cabine ts when DBS cabine ts are conne cted to the ICX. This card establishes the connection of the PCM-HW bus and terminal control bus between the base ICX cabinet and the DBS cabine t

, and also the connection to the time swit ch unit

TSW-288/TSW-576) installed in the first Base cabinet.

NOTE:

DBS cabinet. A maximum of two DBS cabinets can be included in the conf i Extension Cards is re

The ICX-to-DBS configuration can support a maximum of 528 ports, in clu ding the ports in the

uration. DBS DEC (Digital

are supported, but there is no DBS TRK (trunk) card support. A special MDF board

uired; it is included with the CBLDBS kit.

The CBLDBS card installs in the AUX1 slot of each connected DBS cabinet. An inter-cabinet connection cable is used with each cabinet.

Connecting the ICX to a DBS system

Network Synchronizing Unit - SYNC (VB-44460)

This unit provides network s SYNC card s SYNC card is re

nchronizes the PCM clock with an outsi de resource. Wh en digital circuits are used, one

uired and installs on the CPC-96, TSW-288, or TSW-576 card.

nchronization and is required with digital circuits such as ISDN. The

Chapter 2 - System Hardware 19

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