Panasonic FZ-LESPEW4P Product Data Sheet
EXTENDED WARRANTY
All Panasonic Toughbook and Toughpad devices come with
a 3 year standard warranty.
Panasonic’s Extended Warranty provides an additional two years of warranty, helping you
to minimise repair costs and maximise the life cycle of your Toughbook or Toughpad.
Continue to access world-class service with your Extended Warranty:
→ Comprehensive cover for hardware failures
→ 96 hour repair turnaround commitment*
→ Multilingual helpdesk
→ Maximise the life cycle of your device
SKU
CF-LESPMXEW5 Extended Warranty from 3 to 5 years (CF-MX4 only)
CF-LESPEW5 Extended Warranty from 3 to 5 years (All other Toughbook products)
FZ-LESPEW5 Extended Warranty from 3 to 5 years (Toughpad products)
UT-LESPEW5 Extended Warranty from 3 to 5 years (FZ-Y1 only)
DESCRIPTION
→ Minimise potential repair and recovery costs
→ Reduce workforce downtime and device outages
→ Investment protection and peace of mind
FULL WARRANTY PLAN COVERAGE
Standard
(3 year plan)
Standard Extended
(5 year plan)
Accidental Damage
(3 year plan)
Accidental Damage
(5 year plan)
Manufacturer defects
Full manufacturer driver updates
All materials, parts and labour
96 hour repair turnaround time (includes transit)
Multilingual helpdesk
HDD/SSD warranty
Advance device replacement
Hot swap buffer replacement
Dened helpdesk response time
Battery breakages (1 year)
Comprehensive coverage for accidental breakage
5 year service plan
Multi year discount
3 year service plan
1Best effort endeavour with 90% success
2
Available 08.00 – 18.00 CET
3
Available on request and subject to commercials
2
3
3
4
5
4
Calls answered within 7 rings and emails within 1 hour
5
Discounts available at point of purchase
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WARRANTY PROCEDURE
ADDITIONAL WARRANTY INFORMATION
Extended Warranty can be purchased at
point of sale or before the standard warranty
period expires.
All system components are covered but accessories, batteries, consumables,
optional extras etc are not included. A full list of model numbers and serial
numbers must be submitted to Panasonic when purchasing this Extended Warranty.
This warranty covers failures due to defects in materials or workmanship that
occur during normal use. It does not cover damage which occurs in shipment,
failures caused by software or virus issues, operating system or application
corruptions, products not supplied by Panasonic or failures that result from
installation, alteration, accident, misuse, introduction of liquid or other foreign
matter into the unit, damage that is attributable to acts of God, abuse or neglect.
Additionally, improper maintenance, modification or service by anyone other than
a Panasonic Service Centre or a Panasonic Authorised Service Partner will render
the warranty void.
01. If there is a claim and the Toughbook/Toughpad is faulty, please contact
the Panasonic Helpdesk (toughbooksupport@eu.panasonic.com).
02. For service under Extended Warranty, customers must provide the
Panasonic Helpdesk with the company details and the full model and
serial number of the device.
03. The Panasonic Helpdesk will issue a repair reference number
(RMA Number) and arrange the collection of the device.
04. A claim for a repair under Extended Warranty will be subject to an
inspection of the device by a member of the Panasonic Service Centre
(for further information, please refer to the terms and conditions available
at www.toughbook.eu/proservices).
05. The device will be repaired at the Panasonic Service Centre and after
completion returned via the Panasonic courier within 96 hours.*
Contact the Panasonic Helpdesk at
toughbooksupport
@eu.panasonic.com
For full terms and conditions please visit www.toughbook.eu/proservices
*Best effort endeavour with 90% success. Please note shipments outside the EU are chargeable.
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