Panasonic CF-W4HWEZZBM Service Manual

ORDER NO. CPD0604066C1

Personal Computer

CF-W4

This is the Service Manual for the following areas. M …for U.S.A. and Canada

Model No. CF-W4HWEZZBM

Page Page

1 Read Me First. ....................................................................

1.1 . Accessories ...........................................................

2 Specifications ....................................................................

3 Names and function of Parts ..........................................

4 Diagnosis & Repair ..........................................................

4.1. Basic Procedures .....................................................

4.2. Troubleshooting .......................................................

4.3. Connection Diagram ................................................

4.4. Power-on Self Te st (Boot Check) .............................

5 Self Diagnosis Test ..........................................................

5.1. Outline of Self Diagnostic Te st .................................

5.2. Automatic Test ..........................................................

5.3. Peripheral Test .........................................................

5.4. Test Selection ...........................................................

5.5. Error Messages and Troubleshooting ......................

6 Disassembly & Reassembly Instruction ...................

6.1. Disassembly Flow Chart .....................................

6.2. Disassembly ........................................................

6.3. Reassembly ........................................................

7 Explanation of Hardware ............................................

7.1. System Block Diagram ........................................

8 Main Unit Extended View ...........................................

8.1. Display section ....................................................

8.2. Cabinet section ...................................................

8.3. Bottom section ...................................................

9 Replacement Parts List ..............................................

LASER SAFETY INFORMATION

For U.S.A Class 1 LASER-Product

This product is certified to comply with DHHS Rules 21 CFR Subchapter J. This product complies with European Standard EN60825 (or IEC Publication 825)

For all areas

This equipment is classified as a class 1 level LASER product and there is no hazardous LASER radiation.

Caution:

(1) Use of controls or adjustments or performance of procedures other than those specified herein may result

in hazardous radiation exposure.

(2) The drive is designed to be incorporated into a computer-based system or unit which has an enclosing

cover. It should never be used as a stand alone drive.

Danger:

The serviceman should not remove the cover of drive unit and should not service because the drive unit is a non-serviceable part. Please check DANGER label on bottom cabinet of the equipment.

. Unplug the AC power cord and remove the battery pack from the equipment before opening the top cover of the drive. . When the power switch it on, do not place your eyes close to the top cover to look into the interior of the unit.

LASER Specification

Class 1 level LASER Product Wave Length: DVD 650 660 nm CD

778 787 nm

Laser safety information is appropriate only when drive with laser is installed.

Precautions

Usage

Avoid Extreme Heat and Cold

Do not store or use the computer in locations exposed to heat, direct sunlight, or extreme cold. Avoid moving the computer between locations with large temperature difference. Operation: 5 °C to 35 °C {41 °F to 95 °F} Storage: -20 °C to 60 °C {- 4 °F to 140 °F}

Avoid Direct Sunlight on the LCD Panel

The LCD panel should not be exposed to direct sunlight or ultraviolet light.

Avoid Humidity, Liquids and Dust

Do not store or use the computer in locations exposed to high humidity, liquids (including rain) or dust.

Prevent Shock

Avoid subjecting the computer to severe vibrations or impact. Do not place the computer inside a car trunk.

Avoid Radio Frequency Interference

Do not place the computer near a television or radio receiver.

Avoiding Low-temperature Burns

Avoid more than casual contact with any heat producing area of the notebook computer, AC adaptor, and any option or accessory you use with it. Even low heat, if warmer than body temperature, can cause a burn, if the skin is exposed to the heat source for a long period of time.

Handling

Avoid Magnetic Fields

Keep the computer away from magnets. Data stored on the hard disk may be lost.

Avoid Stacking

Do not place heavy objects on top of the computer.

Do Not Disassemble the Computer

Do not disassemble the computer using methods other than those shown in this manual. This computer contains high-voltage parts, contact with which may result in electrical shock. Modification or incorrect disassembly may result in fire.

Avoid Excessive Force on the Display

Do not apply excessive downwardforce on the display.

Cables

Use of an interface cable longer than 3m(9.84feet) is not recommended.

Handling

This computer has been designed so as to minimize shock to the LCD and hard disk drive, etc., but no warranty is provided against such trouble. Therefore, as a precision instrument, be extremely careful in the handling. Do not carry the computer while the display is open, or carry it by gripping the display or the cabinet around the display (see figure A). When closing the display, ensure that the latch is positioned correctly in the slot . Do not carry your computer when the power is on. Do not drop or hit your computer against solid objects. Remove all external devices, cables, PC Cards sticking out of the computer (see figure B), SD memory cards, and MultiMedia Cards before transporting the computer. We recommend preparing a fully charged battery pack. When transporting a spare battery pack inside a package, briefcase, etc., it is recommended that it be placed in a plastic bag so that its contacts are protected. Always carry your computer with you. Never check it in with luggage. For use of the computer inside an aircraft, we recommend asking the airlines regarding their policy on this issue. It is a good idea to make backup copies on disks and carry them with you.

Maintenance

Touch Pad

Display

Avoid using water when cleaning the panel. Ingredients included in water may leave scratches and reduce readability of the screen. <When cleaning dust/dirt>

Avoid rubbing off dust/dirt with cloth since it may leave scratch on the screen. Sweep dust/dirt with fine brush, then wipe it with a dry soft cloth used for cleaning glasses.

Apply camera lens cleaner on a soft gauze and clean it with gentle force. Then, wipe with a dry soft cloth used for cleaning glasses.

Areas excluding the display

Wipe these areas with a soft cloth, after applying water or detergent diluted with water to the soft cloth and firmly wringing out excess water.

CAUTION

Do not use benzene, thinner, or rubbing alcohol. Doing so may adversely affect the surface, e.g., discoloration. In addition, do not use commercially-available household cleaners and cosmetics, as they may contain components harmful to the surface. Do not directly add or spray water or detergent. If liquid enters the inside of the

computer, it may cause it to work improperly or be damaged.

2006

2. Specifications

Main Specifications

CPU/

Secondary cache memory

Chip Set

Main Memory

Video Memory

Hard Disk Drive

DVD-ROM & CD-R/RW Drive USB 2.0 connection interface, Buffer underrun error prevention function: Supported

Continuous Data Transfer Speed Playback

Continuous Data Transfer Speed Recording

Compatible Disk and Compatible For-

/Playback

mats

Compatible Disks and Compatible For-

mats

/Recording

Display Method

Internal LCD Display

External Display

Simultaneous Display on LCD + Exter-

nal Display

Wireless LAN

*4*5

Intel® Pentium® M Processor Ultra Low Voltage 753 (1.20 GHz, 2 MB MHz FSB)

Intel® 915 GMS Express chip set

512 MB

UMA (128 MB

60 GB

٨DVD-RAM

٨DVD-RW: 4X speed (Max.) ٨DVD-ROM

(Max.) (Max.)

٨CD-R write

speed

, DDR2 SDRAM (1024 MB

Max.)

: 2X speed (4.7 GB*3)/1X speed (2.6 GB*3) ٨DVD-R*7: 4X speed (Max.)

٨CD-R ٨+R DL: 4X speed (Max.) ٨+RW: 4X speed (Max.)

٨High-Speed CD-RW write: 4X speed, 8X speed,10X speed ٨Ultra-Speed CD-

: 24X speed (Max.) ٨CD-RW*8: 24X speed (Max.) ٨+R: 4X speed

: 4X speed, 8X speed, 10-16X speed, 10-24X speed ٨CD-RW write: 4X

Max.)

: 8X speed (Max.) ٨CD-ROM*8: 24X speed

RW write: 10X speed, 10-16X speed, 10-24X speed

٨DVD-ROM (Single Layer, Dual Layer) ٨DVD-Video ٨DVD-R

٨DVD-RW (Ver.1.1/1.2 1.4 GB, 4.7 GB, 9.4 GB)

GB)

2.6 GB, 5.2 GB, 4.7 GB, 9.4 GB)

٨CD-Audio ٨CD-ROM (XA compatible) ٨CD-R ٨Photo CD (multiple session compati-

٨VideoCD ٨CD-EXTRA ٨CD-RW ٨CD-TEXT

ble)

٨CD-R ٨CD-RW

12.1 XGA type (TFT) (1024

65,536/16,777,216 colors (1024

٨+R (4.7 GB)

× 768 dots)

٨+R DL (8.5 GB)

(1.4 GB, 3.95 GB, 4.7

٨DVD-RAM

65,536/16,777,216 colors (800 × 600 dots/1024 × 768 dots/1280 × 768 dots/1280 × 1024 dots/1600

65,536/16,777,216 colors (800 × 600 dots, 1024 × 768 dots)

Built-in Intel

× 1200 dots/2048 × 1536 dots)

PRO/Wireless 2915 ABG

L2 cache, 400

(1.4 GB, 2.8 GB,

٨+RW (4.7 GB)

LAN

IEEE 802.3 10Base-T, IEEE 802.3u 100Base-TX

Modem Data: 56 kbps (V.92) FAX: 14.4 kbps

Sound WAVE and MIDI playback, Monaural Speaker (built in)

Card Slots

RAM Module Slot

Interface

PC Card Slot

SD Memory Card Slot

DDR2 SDRAM, 172-pin, 1.8 V, Micro DIMM, PC2-3200 Compliant

USB Ports External Display Port: Mini Dsub 15-pin female / Microphone Jack: Miniature jack, 3.5 DIA / Headphone Jack: Miniature jack, 3.5 DIA / Mini Port Replicator connector : Dedi-

× 1: (One Type I or Type II, Allowable current 3.3 V: 400 mA, 5 V: 400 mA)

× 1

× 2 (USB2.0 × 29)

/ Modem Port ( RJ-11 ) / LAN Port ( RJ-45)

cated 50-pin male

Keyboard/Pointing Device 83 keys/Touch Pad

Power AC adaptor or Battery pack

AC Adaptor

Input: 100 V - 240 V AC, 50 Hz/60 Hz Output: 16 V DC, 2.5 A

Battery Pack Li-ion 7.4 V, 7.8 Ah

Operating Time

Charging Time

Approx. 4 hours - 7.5 hours

Approx. 5 hours (Power off)/Approx. 6.5 hours (Power on)

(Approx. 5.5 hours

) (Disable Economy Mode (ECO))

Main Specifications

Power Consumption

Physical Dimensions (W × H × D)

Weight

Te mperature

Humidity 30% to 80% RH (No condensation)

Te mperature

Humidity 30% to 90% RH (No condensation)

Environment

Operation

Storage

Approx. 35 W

268 mm protrusion) {10.6 " × 1.0 " / 1.8 " × 8.3 "}

Approx. 1290 g {2.8 lb.}

5°C to 35°C {41°F to 95°F}

-20°C to 60°C {-4°F to 140°F}

Microsoft® Windows® XP Professional with Service Pack 2 with Advanced Security Te chnologies (NTFS File system)

/ Approx. 40 W (maximum when recharging in the ON state)

× 24.9 mm (at the front)/44.3 mm (at the rear) × 210.4 mm (excluding

Microsoft® Internet Explorer 6 Service Pack 2 / DirectX 9.0 c /

Microsoft® Windows® Media Player 10 / Microsoft® Windows® Movie Maker 2.1 /

Microsoft

.NET Framework 1.1 / Adobe Reader / Intel® PROSet/Wireless Software

<Only for models with wireless LAN> / SD Utility / Icon Enlarger / Loupe Utility / To uch

Pre-installed Software

Pad Utility / DMI Viewer / PC Information Viewer / WinDVD™5 (OEM Version) / B’s

Recorder GOLD8 BASIC / B’s CLiP 6

/ Hotkey Settings / Optical Disc Drive Power-

Saving Utility / Wireless LAN Switch Utility <Only for models with wireless LAN> / Economy Mode (ECO) Setting Utility / Battery Recalibration Utility / Infineon TPM Professio-

nal Package*

Setup Utility / Hard Disk Data Erase Utility

1 MB = 1,048,576 bytes

A segment of the main memory is allotted automatically depending on the computer ’s operating status. The size of the Video

/ Hard Disk Backup Utility

Memory cannot be set by the user.

1 GB = 1,000,000,000 bytes. Operating system or some application software will report as fewer GB.

Data transfer speeds indicate values measured by Matsushita Electric Industrial Co., Ltd. The data transfer rate of DVD per 1X speed is 1,350 KB/s. The data transfer rate of CD per 1X speed is 150 KB/s.

Performance of CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, +R, +R DL, and +RW cannot be guaranteed depending on writing status and recording format. Also, some data cannot be played back depending on the disk, settings, and environment being used.

In the case of DVD-RAM, only non-cartridge disks or removable cartridge disks can be used.

DVD-R is compatible with 4.7 GB (for General) playback. DVD-R (for Authoring) playback is compatible with disks recorded using Disk-at-Once recording.

If an unbalanced disk (e.g., a disk with which the balance has been displaced from the center) is inserted, the speed may become slower if there are large vibrations while the disk is rotating.

Depending on the disk, the writing speed may become slower.

*10

A 16,777,216 color display is achieved by using the dithering function.

*11

Display may be impossible using some connected external displays.

*12

Some devices cannot be used depending on the port type.

*13

Operation has been confirmed for Panasonic SD memory cards with up to 2 GB capacity. The transfer rate using the SD memory card slot on this computer is 8 MB per second (this is a theoretical value, and differs from actual speeds). The transfer rate is 8 MB per second even if you use an SD memory card that supports high-speed transfer rates. Does not guarantee connection/ operation of all SD devices. Does not support MultiMedia card. Do not insert MultiMedia card.

*14

Only a RAM module designed for DDR2 (PC2-3200) can be added (Panasonic : CF-BAV0256U / CF-BAV0512U). JEDEC standard 214 pin Micro DIMM cannot be used. PC2100 / PC2700 172 pin Micro DIMM cannot be used.

*15

Does not guarantee operation of all USB-compatible peripherals.

*16

<Only for North America> The AC adaptor is compatible with power sources up to 240 V AC adaptor. This computer is supplied with a 125 V AC compatible AC cord.

*17

Varies depending on the usage conditions, CPU speed, etc. Measured value when the power saving function on the USB2.0 USB Root Hub is set to on. (At the time of purchase, the power saving function is set to off.) When Economy Mode (ECO) is enabled, the operating time becomes approximately 20% shorter than when it is disabled.

*18

Measured using BatteryMark™ Version 4.0.1 (LCD brightness : Maximum - Minimum).

*19

Measured using MobileMark™ 2002 (LCD brightness : 60 cd/m2).

*20

Varies depending on the usage conditions, CPU speed, etc. It may take a long time to charge a fully discharged battery.

*21

Approx. 1.5 W when the battery pack is fully charged (or not being charged) and the computer is off.

*22

Rated power consumption.

*23

Average value. May differ depending on models.

*24

Operations of this computer are not guaranteed except for the pre-installed OS.

*25

Preinstalled B’s CLiP does not support CD-R.

*26

The Product Recovery DVD-ROM is required.

*28

For information on TPM, input [c:\util\drivers\tpm\README.pdf] in [start] - [Run] and refer to the installation manual of “Trusted Platform Module (TPM)”. You need to install Infineon TPM Professional Package to use TPM.

Wireless LAN <Only for models with wireless LAN>

Data Transfer Rates

IEEE802.11a: 54/48/36/24/18/12/9/6 Mbps (automatically switched)

IEEE802.11b: 11/5.5/2/1 Mbps (automatically switched)

IEEE802.11g: 54/48/36/24/18/12/9/6 Mbps (automatically switched)

Standard SupportedIEEE802.11a/IEEE802.11b/IEEE802.11 g

Transmission Method OFDM system, DS-SS system

Wireless Channels Used

RF Frequency Band

*27

These are speeds specified in IEEE802.11 a+b+g standards. Actual speeds may differ.

IEEE802.11a: Channels 36/40/44/48/52/56/60/64/149/153/157/161/165 IEEE802.11b/ IEEE802.11g: Channels 1 to 11

IEEE802.11a: 5.18 - 5.32 GHz, 5.745 - 5.825 GHz IEEE802.11b/ IEEE802.11g: 2412 - 2462 MHz

3. Names and Functions Parts

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Names

A Power terminal Microphone input terminalH

B External display connector Audio output terminal

C PC card slot Emergency hole

D SD memory card slot Additional memory slot

E SD memory card indicator Latch

F Drive power switch/Eject switch Latch

G Display latch Battery pack

4 Diagnosis & Repair

4.1. Basic Procedures

4.2. Troubleshooting

When a problem occurs, refer to this page. The “Reference Manual” also contains detailed information. If a problem appears to be related to a software application, read the software related manual. If you still cannot troubleshoot the problem, contact your technical support office. You can use the PC Information Viewer to check the computer’s usage status.

Starting Up

The power indicator or battery indicator is not lit

The computer does not operate when a USB device is connected

[

Enter Password

POST Star tup Error (s) is displayed

Windows startup, or an operation is extremely slow

The date and time ar e incorrect

] is displayed

Check the cable connection for the AC adaptor. Check to see if a fully charged battery is properly inserted. Remove the battery pack and disconnect the AC adaptor , then connect them again.

The computer may not operate when certain USB devices are connected. Disconnect the

USB device, or set [ Legacy USB Support] to [ Disable] in [ Advanced] menu of the Setup Utility .

Input your Supervisor Password or User Password. If you have forgotten it, contact your technical support office.

Press F9 in the Setup Utility. This will restore the Setup Utility’s settings to their default values (except the password settings). Then, the Setup Utility must be run once again for you to input the appropriate operating environment settings. (The processing speed depends on the application software used, so this operation may

not cause the processing speed to increase. ) If operations slow down during streaming playback, try changing the number of colors of the display.

You can set the date and time using the following menu:

Windows XP

[start] - [Control Panel] - [Date, T ime, Language, and Regional Options] - [Date and Ti me]

When resuming fr om the standby or hibernation mode, [Enter Password] does not appear even if a password has been set in the Setup Utility

When “Invalid system disk. Replace the disk, and then press any key.” (or a similar message) is displayed

If you continue to experience problems, the internal battery maintaining the clock may need to be replaced. Contact your technical support office.

When the computer is connected to a LAN, confirm the date and time of the server . This computer will not correctly recognize the date and time starting from the year 2100

A.D.

Even when a password has been set in the Setup Utility , [ Enter Password ] does not appear when the computer resumes from the standby or hibernation mode. If you want to use the security function when using the standby or hibernation mode, use the Windows password as follows:

Windows XP

Select the account to change in [start] - [ Control Panel ] - [ User Accounts] and set the password, then add the check mark for [Prompt for password when computer resumes from standby] in [ Control Panel ] - [ Performance and Maintenance ] - [ Power Options] [ Advanced ].

This means a floppy disk that does not contain system startup information has been left in the floppy disk drive. Remove the floppy disk, and press any key . This message may appear when certain USB devices are connected. Remove the USB device, or set [ Legacy USB Support ] in [ Advanced ] menu of the Setup Utility to [ Disable ]. If the message still appears even after trying the above two measures, this m ay be an indication that some type of hard disk failure has occurred. Contact your technical support office.

Starting Up (continued)

When the administrator password is forgotten

Set the password again in the following procedure.

Windows XP

If you have created a password reset disk, a message is displayed when you fail to correctly enter the password. Follow the message’ s instructions and set the password again by using the password reset disk. If you have not created a password reset disk, after reinstalling, setup Windows and then set the password again.

When the previous item is not the cause

Display

No display after powering on

The power has not been turned off, but after a certain period of time, there is no display

W hen the battery pack is used, the screen is darker than when the AC adaptor

is connected

The cursor cannot be controlled properly

Press F9 in the Setup Utility. This will restore the Setup Utility’s settings to their default values (except the password settings). Try removing all peripheral devices. Check a disk error using the following procedure.

Display [Local Disk (C:) Properties].

Windows XP

Select [Local Disk(C:)] with the right button in [start] - [My Computer], and select [Properties] .

Select [Tools] - [Check Now].

Select [Start] after selecting required items in [Check disk options].

At startup, hold down F8 when [Panasonic] boot screen disappears, and release your finger when the Windows Advanced Option Menu is displayed. Start the computer in Safe Mode, and confirm the details of the error.

When there is no display to an external display ,

• Check your cable connection to the external display .

• Confirm your display is powered on.

• Check the settings for your external display . The display destination may be set to the external display . Try changing the display destination by pressing Fn + F3 . If you want to switch the display destination repeatedly by pressing Fn + F3 , make sure that the display destination has switched completely each time before pressing Fn + F3 again.

Has the computer been set to the power-saving mode?

To resume operation of your computer from the condition the power of the display is off

(for energy conservation purposes), press any key unrelated to the direct triggering of a selection, like Ctrl . To save power, your computer may have automatically entered the standby mode (power indicator blinks green) or hibernation mode (power indicator turns off). In such cases, slide the power switch.

Press Fn + F2 and adjust the brightness. Note, however, that when the brightness is increased, the battery running time will become shorter . Brightness can be set to separate levels for when the AC adaptor is connected and when

it is disconnected.

If you are using an external mouse, ensure that the external mouse has been connected correctly .

Restart the computer by using the keyboard (Press , U , and select [Restart] with

If the computer does not respond to keyboard commands, read “No response”

, then press Enter ).

Display (continued)

An afterimage appears (e.g., green, red, and blue dots remain on the display) or there are dots not displaying the correct colors

The screen becomes disordered

The external display no longer displays properly

During simultaneous display, the screen of the external display becomes disordered

If an image is displayed for a prolonged period of time, an afterimage may appear. This is not a malfunction. The afterimage will disappear when a different screen is displayed. High-precision and advanced technologies are necessary in the production of color liquid crystal displays (color LCDs). Therefore, if 0.002% or less of the picture elements either fail to light or remain constantly lit (that is, more than 99.998% of elements are functioning properly), no defect is considered to exist.

Changing the number of colors or resolution of the display may affect the screen. Restart the computer.

When an external display not compatible with the power saving mode is used with the computer, the display may not function correctly when the computer enters the power saving mode. In such cases, turn off the power to the external display.

Try changing the display by pressing Fn + F3 . If you continue to experience problems, try changing the display destination in the fol lowing menu:

Windows XP

[start] - [ Control Panel ] - [ Other Control Panel Options] - [ Inte [ Devices]

l(R)

Extreme Graphics] -

When an M PEG file is being played with Media Player, the display destination cannot be switched using

Fn + F3

Application is not displayed properly, or characters are garbled

Shutting Down

W indows cannot be shut down or restarted

Battery Indicator

The red indicator lights

The red indicator blinks

The orange indicator blinks

The display destination cannot be switched while an MPEG file is playing. Stop playing the MPEG file before switching the display destination.

Is the application a non-Unicode program? When non-Unicode programs are run on Windows XP, you must select the language appropriate to that program. Set [ Language for non-Unicode programs] in [ Control Panel ] - [ Date, Time, Language, and Regional Options] - [ Regional and Language Options] - [ Advanced] . Note that only a user with the administrator authority can change this setting.

If a USB device is connected, try removing it.

The battery level is very low (the charge is less than approx. 9% capacity). Connect the AC adaptor . You can use the computer when the indicator light is orange. If you do not have an AC adaptor, save your data and power off your computer. After replacing the battery pack with a fully charged one, turn your computer on.

Quickly save your data and power off your computer . Remove the battery pack and disconnect the AC adaptor , then connect them again. If the problem persists, contact your technical support office. Possible failure in failure in the battery pack or charging circuit.

Battery cannot be recharged temporarily because the internal temperature of the battery pack is outside of the acceptable temperature range for recharging. Once the allowable range requirement is satisfied, char ging begins automatically. Your computer can be used normally in this state.

Sound

W hen starting Sound Recorder, it displays the message: “Ther e was an error updating the registry.”

Sound Recorder displays this error message when started by a user with a limited account if the user’s language setting is different to that of the user with administrator authority which last started it . This will not affect the operation of the computer .

+ 44 hidden pages

Panasonic CF-W4HWEZZBM Service Manual

CONTENTS

2. Specifications

3. Names and Functions Parts

4 Diagnosis & Repair

4.1. Basic Procedures

4.2. Troubleshooting