Panasonic CF-30CTQAZxx Service Manual

ORDER NO. CPD0611207C2

Notebook Computer

Model No. CF-30 SERIES

This is the Service Manual for the following areas. E …for U.K. G …for Germany F …for France T … for Italy P … for Spain S … for Sweden L … for Belgium 2 … for UK

Model No. CF-30CTQAZ 1 2

1: Operation System B: Microsoft® Windows® XP Professional L: Microsoft® Windows® XP Professional MUI

2: Area E /G /F /T /P /S /L /2: Refer to above area table

Unauthorized copying and distribution is a violation of law.

WARNING

For U.K.

This apparatus must be earthed for your safety.

To ensure safe operation the three-pin plug must be inserted only into a standard three-pin power point which is effectively earthed through the normal household wiring. Extension cords used with the equipment must be three-core and be correctly wired to provide connection to earth. Wrongly wired extension cords are a major cause of fatalities. The fact that the equipment operates satisfactorily does not imply that the power point is earthed and that the installation is completely safe. For your safety, if you have any doubt about the effective earthing of the power point, consult a qualified electrician.

FOR YOUR SAFETY PLEASE READ THE FOLLOWING TEXT CAREFULLY

This appliance is supplied with a moulded three pin mains plug for your safety and convenience. A 3 amp fuse is fitted in this plug. Should the fuse need to be replaced please ensure that the replacement fuse has a rating of 3 amps and that it is approved by ASTA or BSI to BS 1362.

Check for the ASTA mark If the plug contains a removable fuse cover you must ensure that it is refitted when the fuse is replaced. If you lose the fuse cover the plug must not be used until a replacement cover is obtained. A replacement fuse cover can be purchased from your local Panasonic Dealer. IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN YOUR HOME THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY. THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET. If a new plug is to be fitted please observe the wiring code as shown below. If in any doubt please consult a qualified electrician.

Warning: THIS APPLIANCE MUST BE EARTHED. Important

The wires in this mains lead are coloured in accordance with the following code: Green-and-yellow: Earth Blue: Neutral Brown: Live As the colours of the wires in the mains lead of this apparatus may not correspond with the coloured markings identifying the terminals in your plug, proceed as follows: The wire which is coloured GREEN-and-YELLOW must be connected to the terminal in the plug

which is marked by the letter E or by the safety earth symbol

YELLOW.

The wire which is coloured Blue must be connected to the terminal which is marked with the letter N or coloured BLACK. The wire which is coloured Brown must be connected to the terminal which is marked with the letter L or coloured RED.

or the BSI mark on the body of the fuse.

coloured GREEN or GREEN-and-

The mains plug on this equipment must be used to disconnect the mains power. Please ensure that a socket outlet is available near the equipment and shall be easily accessible.

How to replace the fuse

Open the fuse compartment with a screwdriver and replace the fuse.

Warnings

This equipment is not designed for connection to an IT power system. (An IT system is a system having no direct connections between live parts and Earth; the exposed-conduciveparts of the electrical installation are earthed. An IT system is not permitted where the computer is directly connected to public supply systems in the U.K.)

Disconnect the mains plug from the supply socket when the computer is not in use.

This equipment is produced to BS800/1983.

LASER SAFETY INFORMATION

234

For U.S.A.

Class 1 LASER-Product

This product is certified to comply with DHHS Rules 21 CFR Subchapter J. This product complies with European Standard EN60825 (or IEC Publication 825)

For all areas This equipment is classified as a class 1 level LASER product and there is no hazardous LASER radiation.

Caution: (1) Use of controls or adjustments or performance of procedures other than those specified herein may result in

hazardous radiation exposure.

(2) The drive is designed to be incorporated into a computer-based system or unit which has an enclosing cover.

It should never be used as a stand alone drive.

Danger: The serviceman should not remove the cover of drive unit and should not service because the drive unit is a nonserviceable part. Please check DANGER label on PD-drive unit.

• Unplug the AC power cord to the equipment before opening the top cover of the drive. When the power switch it on, do not place your eyes close to the front panel door to look into the interior of the unit.

LASER Specification

Class 1 level LASER Product Wave Length: DVD 658±8 nm

CD 775~815 nm

Laser safety information is appropriate only when drive with laser is installed.

1. Specifications ··················································································································1-1

2. Names and Functions of Parts ······················································································2-1

3. Block Diagram ···············································································································3-1

4. Diagnosis Procedure ·····································································································4-1

5. Power-On Self Test (Boot Check) ·················································································5-1

6. List of Error Codes <Only when the port replicator is connected> ································6-1

7. Self Diagnosis Test ········································································································7-1

8. Wiring Connection Diagram ··························································································8-1

9. Disassembly/Reassembly ·····························································································9-1

10. Exploded View ···········································································································10-1

11. Replacement Parts List ·····························································································11-1

1 Specifications

Main Specifications

Model No. CF-30CTQAZBE/CF-30CTQEZL2

, 2

L2 cache, 667

MHz

FSB)

cd/m

)

*16

(Approx. 7 hours

CPU Intel® Core™ Duo Processor L2400 (1.66

GHz

Chipset Intel® 945GM

Memory

Video Memory

Hard Disk Drive

*1*2

*1*3

512 MB (4096 MB Max.)

UMA (128 MB Max.)

Display Method 13.3 XGA type (TFT) with Touchscreen

Internal LCD

External Display

Wireless LAN

Bluetooth™

65,536/16,777,216 colors (800 × 600 dots/1024 × 768 dots)

65,536/16,777,216 colors (800 × 600 dots/1024 × 768 dots/1280 × 768 dots/1280 × 1024 dots)

Intel PRO /Wireless 3945 ABG (802.11 a + b + g)

2.0 + EDR

LAN IEEE 802.3 10Base-T, IEEE 802.3u 100Base-TX, IEEE 802.3ab 1000Base-T

Modem Data: 56

kbps

(V.92) FAX: 14.4

Sound WAVE and MIDI playback, Intel

Security Chip TPM (TCG V1.2 compliant)

kbps

High DeÞ nition Audio subsystem support, Monaural speaker

Card Slot PC Card Type I or Type II x 1 (3.3 V: 400 mA, 5 V: 400 mA)

ExpressCard ExpressCard/34

SD Memory Card

Smart Card

*11

x 1, Data transfer rate = 8 MB per second

*13

x 1

*10

or ExpressCard/54 x 1

*12

RAM Module Slot 200-pin, 1.8 V, SO-DIMM, DDR2 SDRAM, PC2-4200 Compliant

Interface USB port (4-pin, USB 2.0) x 3, Serial port (Dsub 9-pin male), Modem port (RJ-11), LAN port

(RJ-45), External display port (Mini Dsub 15-pin female), Expansion Bus Connector (Dedicated 80-pin female), External Antenna Connector (Dedicated 50 coaxial connector), IEEE 1394a Interface Connector (4-pin x 1), Microphone Jack (Miniature jack, 3.5 DIA, Stereo), Headphone Jack (Miniature jack, 3.5 DIA, Impedance 32 , Output Power 4 mW × 2)

Keyboard / Pointing Device 87 keys / Touch Pad / Touchscreen (Anti-Reß ection, Stylus (included) touch capable)

Power Supply AC adaptor or Battery pack

AC Adaptor

Battery Pack Li-ion 10.65 V, 8.55

Operating Time

Charging Time

*14

Input: 100 V to 240 V AC, 50 Hz/60 Hz, Output: 15.6 V DC, 5.0

*15

Power on Main Battery: Approx. 8.5 hours

Approx. 4 hours at set to maximum LCD brightness setting (typ: 1000 Approx. 5 hours (typ: 500

cd/m

) to Approx. 8 hours (minimum brightness)

Main Battery + Second Battery: Approx. 12.5 hours

Power off Main Battery: Approx. 5 hours

Main Battery + Second Battery: Approx. 8 hours

Clock Battery Coin type lithium battery 3.0

Power Consumption

*18

Physical Dimensions (W × H × D)

Approx. 45

302 mm × 67.5 - 69.5 mm × 285 mm {11.9" × 2.7 - 2.8" × 11.3"}

*19

/ Approx. 70 W (Maximum when recharging in the ON state)

(including the carrying handle)

Weight

Approx. 3.8 kg {Approx. 8.4 lb.}

(including the carrying handle)

Operation Environment Temperature: 5 °C to 35 °C {41 °F to 95 °F}

Humidity: 30% to 80% RH (No condensation)

Storage Environment Temperature: -20 °C to 60 °C {-4 °F to 140 °F}

Humidity: 30% to 90% RH (No condensation)

*17

)

Operating System Microsoft® Windows® XP Professional Service Pack 2 with Advanced Security Technologies

(NTFS File System)

Utility Programs DMI Viewer, Microsoft® Windows® Media Player 10, Adobe Reader, PC Information Viewer,

SD Utility, Icon Enlarger, Loupe Utility, Intel

Matrix Storage Manager, Intel® PROSet/Wireless Software*7, Bluetooth™ Stack for Windows® by TOSHIBA*8 , Wireless Switch Utility, Hotkey Settings, Battery Recalibration Utility, Panasonic Hand Writing, InÞ neon TPM Professional Pack-

*20,

age

Recover ProTM 6

Setup Utility, Hard Disk Data Erase Utility

*20

*21

, PC-Diagnostic Utility

Wireless LAN <Only for model with wireless LAN>

Intel PRO / Wireless 3945 ABG (802.11 a + b + g)

Data Transfer Rates

*22

IEEE802.11a: 54/48/36/24/18/12/9/6 IEEE802.11b: 11/5.5/2/1

Mbps

IEEE802.11g: 54/48/36/24/18/12/9/6

Mbps

(automatically switched)

Mbps

(automatically switched)

Standards Supported IEEE802.11a/IEEE802.11b/IEEE802.11g

Transmission method OFDM system, DSSS system

Wireless Channels Used IEEE802.11a: Channels 36/40/44/48/52/56/60/64/149/153/157/161/165

IEEE802.11b/IEEE802.11g: Channels 1 to 11

RF Frequency Band IEEE802.11a: 5.18-5.32

IEEE802.11b/IEEE802.11g: 2.412-2.462

GHz

, 5.745-5.825

GHz

BluetoothTM <Only for model with Bluetooth>

Bluetooth Version 2.0 + EDR

Transmission method FHSS system

Wireless Channels Used Channels 1 to 79

RF Frequency Band 2.402-2.48

Power Class Class1

GHz

1MB = 1,048,576 bytes

You can physically expand the memory upto 4

the actual system conÞ guration.

A segment of the main memory is allotted automatically depending on the computer’s operating status. The size of the Video

Memory cannot be set by the user.

1GB = 1,000,000,000 bytes. Your operating system or some application software will report as fewer GB.

A 16,777,216 color display is achieved by using the dithering function.

Maximum resolution depends on the speciÞ cations of the external display.

Only for model with wireless LAN

Only for model with Bluetooth

For information on TPM, click [start] - [Run] and input “c:\util\drivers\tpm\README.pdf”, and refer to the Installation Manual of

“Trusted Platform Module (TPM)”.

*10

When using ExpressCard/34, the card slot cover cannot be closed.

*11

Operation has been tested and conÞ rmed using Panasonic SD Memory Cards with a capacity of up to 2 GB.

, but the total amount of usable memory available will be less depending on

The transfer rate using the SD Memory Card slot on this computer is 8 MB per second. (This is a theoretical value, and differs

from actual speeds.) The transfer rate is 8 MB per second even if you use an SD Memory Card that supports high-speed transfer rates. Operation on other SD equipment is not guaranteed. This computer is not compatible with MultiMediaCards or SDHC Memory Cards. Do not insert these kinds of cards.

*12

Theoretical value and not the actual speed. The transfer rate does not become higher even if you use a card that supports the

higher transfer rate.

*13

Only for model with Smart Card slot

*14

The AC adaptor is compatible with power sources up to 240 V AC adaptor. The computer is supplied with a 125 V AC compat-

ible AC cord.

*15

Varies depending on the usage conditions.

*16

Measured using BatteryMark™ Version 4.0.1

*17

Measured using MobileMark™ 2005 (LCD brightness: 60 cd/m2)

*18

Approx. 0.9 W when the battery pack is fully charged (or not being charged) and the computer is OFF.

Approx. 1.5 W when the Wake up from LAN has been enabled.

*19

Rated power consumption

*20

You need to install to use the feature.

*21

The Product Recovery DVD-ROM is required.

*22

These are speeds specified in IEEE802.11a+b+g standards. Actual speeds may differ.

20-M-2-1

23-E-1

2 Names and Functions of Part

EX PC

D E

J K K

A: Bluetooth Antenna

Reference Manual “Bluetooth”

B: ExpressCard Slot

Reference Manual “PC Card / ExpressCard”

C: PC Card Slot

Reference Manual “PC Card / ExpressCard”

D: Multimedia Pocket

Reference Manual “Multimedia Pocket”

E: Battery Pack F: Wireless LAN Antenna

Reference Manual “Wireless LAN”

G: LCD

Reference Manual “Touchscreen”

H: Function Key

Reference Manual “Key Combinations”

I: Keyboard J: Touch Pad K: LED Indicator

: Caps lock : Numeric key (NumLk) : Scroll lock (ScrLk)

: Multimedia pocket device status or the second

battery status

Reference Manual “Multimedia Pocket”

“Battery Power”

: Hard disk drive status : Power status of the multimedia pocket : Battery status

Reference Manual “Battery Power”

: Power status

(Off: Power off/Hibernation, Green: Power on, Blinking green: Standby)

: Wireless ready

This indicator lights when Wireless LAN, Bluetooth, and/or Wireless WAN are connected and ready. It does not necessarily indicate the On/Off condition of the wireless connection.

Reference Manual “Wireless LAN” “Blue-

tooth” “Wireless Switch Utility”

: Wireless WAN status

Refer to the instruction manual of the wireless

device

L: Power Switch M: Wireless Switch

Reference Manual “Wireless Switch Utility”

N: Carrying Handle O: Stylus Holder

A lithium ion battery that is recyclable powers the product you have purchased. Please call 1-800-8-BATTERY for information on how to recycle this battery.

L’appareil que vous vous êtes procuré est alimenté par une batterie au lithium-ion. Pour des renseignements sur le recyclage de la batterie, veuillez composer le 1-800-8-BATTERY.

Right side

A B C D F E G H I

1394

Rear side Bottom

J K M N O PLH

A: Hard Disk Drive

Reference Manual “Hard Disk Drive”

B: SD Memory Card Slot

Reference Manual “SD Memory Card”

C: SD Memory Card Indicator

(Blinking: During access)

Reference Manual “SD Memory Card”

D: IEEE 1394 Interface Connector

Reference Manual “IEEE 1394 Devices”

E: Smart Card Slot

Reference Manual “Smart Card”

F: Modem Port

Reference Manual “Modem”

G: LAN Port

Reference Manual “LAN”

H: USB Port

Reference Manual “USB Devices”

I: DC-IN Jack J: Security Lock

A Kensington cable can be connected. For further information, read the manual that comes

with the cable.

K: Ext Antenna Connector L: Expansion Bus Connector

Reference Manual “Port Replicator”

M: External Display Port

Reference Manual “External Display”

N: Headphone Jack

You can connect headphones or ampliÞ ed speakers.

When they are connected, audio from the internal speakers is not heard.

O: Microphone Jack

A condenser microphone can be used. If other types

of microphones are used, audio input may not be possible, or malfunctions may occur as a result.

When recording in stereo using a stereo micro-

phone:

Double-click

tions] - [Properties], and add a check mark for [Recording], click [OK] - [Options] - [Advanced Controls]

- [Advanced], remove a check mark for [Mono Microphone], and then click [Close].

When using a monaural microphone with a 2-termi-

nal plug:

With the settings outlined above, only audio on the

left track will be recorded.

When monitoring the microphone audio using head-

phones, sounds on the left track cannot be heard, regardless of the above settings. This is a result of the computer’s speciÞ cations, and is not a malfunction.

P: Serial Port Q: RAM Module Slot

Reference Manual “RAM Module”

R: Speaker

Reference Manual “Key Combinations”

in the notiÞ cation area, click [Op-

(

)

T p

r B

k T

3 Block Diagram

4-1

eake S

Headphone

Ext. MIC

Flat Pad

EC/KBC

(M306KA)

17Mbytes/sec

infineon

TPM 1.2

SMSC

Super I/O

SIO10N268

Tou ch

Screen

Wireless cinfig CN

Internal USB1.1

GPS

RJ11

DDR2 SDRAM

64bit BUS 1.8V 533MHz

DRAM

Internal

2GB

4.2Gbytes/sec

Interface

Graphics

HDA

Sound

STAC9200

MDC1.5

Data Modem

C Lin

2GB

DDR2 SDRAM

SD Card

IEEE1394

PCMCIA

R5C842

PC CARD TYPE II

TYPE II

antenna

133Mbytes/sec

RJ45

SO-DIMM Memory

NNC1C000

88E8055-A3-

PCI

Marvell Yucon Ultra

Brid

AC-link

Interface

1.5V

INTEL

Interface

IDE

Interface

PATA

Buffer

Wireless LAN

34945ABG

802.11 A/B/G

4.2Gbytes/sec

64bit BUS 1.8V 533MHz

INTE

(1.05 )

DMI

Interface

1Gbytes/sec x2

DMI

HDD

SPI

BIOS

SATA

(1.5Gb/s)

ExpressCARD

Bridge

PCI Expres

LPC

Bridge

USB 2.0

Interface

AMP

SO-DIMM Memory

1.05V

5.3Gbytes/sec

Yon ah DC

2MB L2 Cache

1.66GHz, FSB 667MHz

Battery Charger

HDD

Heate

Pack

Li-Ion

Battery

Pack

Li-Ion

Battery

LED

BKL

Int. K

KBD

PS/2

Mouse

KB& Mouse

Smart Card (new)

Parallel

(PortRep.)

Buffe

Serial

(PortRep)

L2400

Intel Core

Duo processor

CF-30

Block Diagram

LCD

1000nit

13.3” XGA

PATA

80GB 2.5”

SATA HDD

HUB

1.1/2.0

USB1.1

Blue-tooth

Finger Print

Internal USB1.1

4 Diagnosis Procedure

4-1

4.1. Basic Procedures

4.2. Troubleshooting

4-2

Please take note of the following two points with regard to troubleshooting:

1. Know-how of diagnosis upon occurrence of heavy troubles, e.g. Set cannot be turned ON , Set fails to start , No display on screen , etc.

2. Explanation of each trouble, mainly symptom of trouble in operation.

Flow Chart

START

Pay attention to the following points when in pursuit of the cause of a troubleshooting.

1. Peripheral apparatus connected with the set should all be removed before operation check.

2. Make sure that cables, boards, etc. are not coming off, and recheck the contact condition.

Set cannot be supplied with current. Power lamp fails to light up.

Dark display on screen. Screen fails to display.

Failure in starting

Return set-up utility setpoint to the state of delivery from factory .

Not displayed properly on screen.

Some or all keys cannot be input.

Make sure of contact of K/B connector in use. Replace keyboard or main board.

CD CALL not practicable.

Starts but operates unstably.

Reinstall HDD. Replace main board.

Adaptor/Battery

Output voltage

Power lamp

check

Inverter board

LCD back

light lighting

YES

LCD unit

check

BIOS operation

chec

Result of

POST

Set-up utility

starting

HDD access

YES

Main board

check

Trouble

symptoms on some

of CD

YES

Replace main board.

YES

Replace AC Adaptor/Battery

Check contact condition of power input terminal. Replace i defective. Check Power SW. Replace if defective.

Replace inverter board. Check inverter cable continuity. Replace if defective

Replace LCD back light.

Replace LCD unit.

Replace main board (Check fuse at power source).

Refer to POST error code table.

Replace main board.

Check HDD cable connection and continuity. Replace if defective. Replace HDD & Reinstall. Replace main board.

Replace main board

Check if there are any flaws on CD media. Since flaws may appear on specific media, CD media can be defective.

Replace main board.

Heavy trouble e.g.,

Set cannot be turned

ON , Set fails to start ,

No display on

screen , etc.

Each kind of trouble in operation.

START

END

5 Power-On Self Test (Boot Check)

5-1

Outline of POST

The set has a boot check function called POST (Power-On Self Test) in it. The condition of the main body is diagnosed by checking

Start .............Test begins automatically when power switch is set to ON.

Normal finish .....After memory checking, a beep sound is issued once and the set is placed into automatic stop.

Note: If no error occurs, nothing is displayed. (No display of OK, etc.)

Error Diagnosis by Checking Beep Signal Sound

The beep sound is as follows:

(Length of bar shows length of sound.)

beep sound or error code.

(1 (long sound) -2-3-4)

= long sound (about 0.4 sec.),

Table of errors classified by beep sounds

Diagnosis Beep signal sound Error message

Main board

(Note) A beep sound is also issued in case of other I/O trouble.

1(long sound)-2 BIOS ROM error

1-2-2-3

1-3-1-1

1-3-1-3

1-3-4-1

1-3-4-3

1-4-1-1

= short sound (about 0.2 sec.), Length between sounds is about 0.1 sec.

BIOS ROM error

RAM error

Keyboard controller error

RAM error

BIOS ROM error2-1-2-3

Occurrence of unexpected offering2-2-3-1

6 List of Error Codes <Only when the port replicator is connected>

6-1

The following is a list of the messages that BIOS can display. Most of them occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured. Following the list are explanations of the messages and remedies for reported problems. If your system displays one of except the messages marked below with an asterisk (*), write down the message and contact Panasonic Technical Support. If your system fails after you make changes in the Setup menus, reset the computer, enter Setup and install Setup defaults or correct the error.

0200 Failure Fixed Disk

Fixed disk in not working or not configured properly. Check to see if fixed disk is attached properly. Run Setup. Find out if the fixed-disk type is correctly identified.

0210 Stuck key

Stuck key on keyboard.

0211 Keyboard error

Keyboard not working.

0212 Keyboard Controller Failed

Keyboard controller failed test. May require replacing keyboard controller.

0213 Keyboard locked - Unlock key switch

Unlock the system to proceed.

0230 System RAM Failed at offset : nnnn

System RAM failed at offset nnnn of in the 64k block at which the error was detected.

0231 Shadow RAM Failed at offset : nnnn

Shadow RAM failed at offset nnnn of the 64k block at which the error was detected.

0232 Extended RAM Failed at offset : nnnn

Extended memory not working or not configured properly at offset nnnn.

0250 System battery is dead - Replace and run SETUP

The CMOS clock battery indicator shows the battery is dead. Replace the battery and run Setup to reconfigure the system.

*0251 System CMOS checksum bad - Default configuration used

System CMOS has been corrupted or modified incorrectly, perhaps by an application program that changes data stored in CMOS. The BIOS installed Default SETUP Values. If you do not want these values, enter Setup and enter your own values. If the error persists, check the system battery or contact Panasonic Technical Support.

0260 System timer error

The timer test failed. Requires repair of system board.

0270 Real time clock error

Real-time clock fails BIOS test. May require board repair.

*0280 Previous boot incomplete - Default configuration used

Previous POST did not complete successfully. POST loads default values and offers to run Setup. If the failure was caused by incorrect values and they are not corrected, the next boot will likely fail. On systems with control of wait states, improper Setup settings can also termi- nate POST and cause this error on the next boot. Run Setup and verify that the wait-state configuration is correct. This error is cleared the next time the system is booted.

0281 Memory Size found by POST differed from EISA CMOS

Memory size found by POST differed from EISA CMOS.

02D0 System cache error - Cache disabled

6-2

Contact Panasonic Technical Support.

02F0: CPU ID:

CPU socket number for Multi-Processor error.

02F4: EISA CMOS not writable

ServerBIOS2 test error: Cannot write to EISA CMOS.

02F5: DMA Test Failed

ServerBIOS2 test error: Cannot write to extended DMA (Direct Memory Access) registers.

02F6: Software NMI Failed

ServerBIOS2 test error: Cannot generate software NMI (Non-Maskable Interrupt).

02F7: Fail - Safe Timer NMI Failed

ServerBIOS2 test error: Fail-Safe Timer takes too long.

device address Conflict

Address conflict for specified device.

Allocation Error for: device

Run ISA or EISA Configuration Utility to resolve resource conflict for the specified device.

Failing Bits : nnnn

The hex number nnnn is a map of the bits at the RAM address which failed the memory test. Each 1 (one) in the map indicates a failed bit. See error 230,231 or 232 for offset address of the failure in System, Extended or Shadow memory.

Invalid System Configuration Data

Problem with NVRAM (CMOS) data.

I/O device IRQ conflict

I/O device IRQ conflict error.

Operating System not found

Operating system cannot be located on either drive A: or drive C:. Enter Setup and see if fixed disk and drive A: are properly identified.

Parity Check 1 nnnn

Parity error found in the system bus. BIOS attempts to locate the address and display it on the screen. If it cannot locate the address, it displays ????. Parity is a method for checking errors in binary data. A parity error indicates that some data has been corrupted.

Parity Check 2 nnnn

Parity error found in the I/O bus. BIOS attempts to locate the address and display it on the screen. If it cannot locate the address, it displays ????.

Press <F1> to resume, <F2> to Setup

Displayed after any recoverable error message. Press <F1> to start the boot process or <F2> to enter a Setup and change the settings. Write down and follow the information shown on the screen.

Troubleshooting

7 Self Diagnosis Test

7-1

As for the self-diagnosis test(PC-Diagnostic utility) to use this model, a standard test and the enhancing test by the module of the main body building in are possible.

Notes

1. Beginning of self-diagnosis test 1-1. Setting of content of setup

The power supply of the computer is turned on.

1. " F2 " is pushed on the screen of "Panasonic" while " press <F2 to enter Setup> " is displayed.

2. The setup utility starts and then takes notes of the content of the BIOS setup of present set.

3. " F9 " is pushed, " Yes" is selected on the screen of " Is the default value loaded? ", and " Enter"

4. is pushed. " F10 " is pushed.

5. " Yes" is selected on the screen of the setup confirmation, and " Enter" is pushed.

6. The computer starts automatically.

Attention

If the device which can be set is set to "Invalidity" by "Advanced" or "Security" menu, becomes an error by "PC-Diagnostic utility". (It is judged that the device which can be set to "Invalidity" by "Main" menu such as "Flat pad" is normal if the controller operates normally though sets to "Invalidity" by the setup. ) In the model with built-in DVD of the USB connection, even if DVD is normal, becomes an error if legacy USB is set to "Invalidity"

To skip BIOS password Use <Ctrl>+<F10> key to skip BIOS password or authentication of fingerprint. This key is only for entering DIAG mode. Not available to boot the computer. If customer set "HDD Lock", the DIAG program cannot perform HDD test. *This key is for service purpose only. Do not disclose this information to unrelated others.

1-2. When you execute an automatic test

"Ctrl" + "F7" is pushed while the "Panasonic" start screen is displayed after the computer is started.

The test of all devices begins automatically by "PC-Diagnostic utility"’s starting.

Attention

It is a test which the customer who bought PC can execute. (As for HDD, the enhancing test is also possible.) A flat pad does not work for a while after starting "PC-Diagnostic utility". The movement of a flat pad might become abnormal If after RAM begins from the CPU/System test, a flat pad will be operated in about 30 seconds. In that case,restarts pushing"Alt" + "Ctrl" + "Del" key. Or, please start "PC-Diagnostic utility" again after doing the power supply switch in the slide, and turning off the power supply.

1-3. When you execute the enhancing test

Please let me discontinue diagnosing clicking to end an automatic test.

Please click on the character of "D" "PC-Diagnostic utility" on the screen while pushing both of right

2. "Shift" and left "Shift" keys.

All devices which can select the enhancing test make the setting of the enhancing test possible.

3. The district device is made"FULL" display (enhancing test).

The test begins clicking .

*Please refer to item 4 for the error result of each test and the division of the breakdown part.

2. Operation of PC-Diagnostic Utility

7-2

-Only the device which can be inspected on the entire screen is displayed.

-The item does not appear when the device of wireless LAN etc. is not physically connected.

-The movement of the item must use an arrow key or a flat pad.

-As for the device under the diagnosis, blue and yellow are alternately displayed at the left of the icon.

- The diagnosis result of the device greens at the left of the icon when it is normal, and becomes red when abnormal.

-When the test of all devices ends, the test result is displayed under the right of the screen.

-Please click while diagnosing when being stop on the way by the time the test of all devices ends.

-Please click when you restart "PC-Diagnostic utility".

*Each device is tested from the beginning, and it is not possible to restart on the way.

2-1. Selection of tested device

7-3

-To test only a specific device, "Test" and "Do not test" of each device can be selected.

-The device which can select the enhancing test changes in order of "The standard is tested" and "Do not test" whenever the device icon is clicked.

Start the standard test

Please begin testing clicking if the selection of the tested device ends.

Do not test

2-2. "PC-Diagnostic utility" End method

When of "Close" on the right of the screen is clicked, the computer reactivates automatically. Or, the power supply switch is done in the slide and the power supply is turned off.

2-3. The content of the setup is returned to the setting of the user

Turned on the computer.

1. "F2" is pushed on the screen while "Press<F2>to enter Setup" is displayed of "Panasonic".

2. Push "F10", and on the screen of "Is the change in the setting preserved and do end?"and then "Yes"

3. is selected, and "Enter" is pushed. The computer reactivates automatically.

4. The end option is chosen by the start menu, and the power supply of the computer is turned off.

Standard at test time All devices other than RAM and HDD RAM standard test HDD standard test HDD enhancing test (60GB)

about 1 minute 1 - 2 minutes 2 - 3 minutes about 40 minutes

Ex.The standard when the standard <all device> is tested becomes 1+2+3=6 minutes.

There is greatly a difference from RAM test when the memory is increased according to the performance of the memory occasionally. Moreover, when the main body of PC under the test is a high temperature, it occasionally takes time. There is greatly a difference from HDD according to the performance of the drive occasionally.

7.1. Test Item and Division of trouble

7-4

Test item Stanard

CPU / SYSTEM

RAM All memory space is tested in a spe-

HDD The record area frequently accessed

MODEM It is confirmed not to find abnormality

Wireless LAN

Enhancing

Content of standard test Content of enhancing test

CPU is shifted to protected mode, and

"Violation of the paging", "Operation of

the violation of a privileged instruction", and DMA, INT, TIMER, and the RTC operation are confirmed.

cial memory access pattern based on

"R.S.T . technology".

with Microsoft Windows XP to test in about two minutes regardless of points of HDD is emphatically tested.

in the AC97 modem controller.

It is confirmed not to find abnormality in the Wireless LAN modem controller.

Place with possibili-

ty of breakdown

CPU / Main board

Memory / Mainboard

All record area is tested. HDD /

Mainboard / Cable / Connector

MODEM/ Mainboard

Wireless LAN board / Connector / Mainboard

Sound

USB It is confirmed not to find abnormality

LAN It is confirmed not to find abnormality

PC Card It is confirmed not to find abnormality

SD It is confirmed not to find abnormality

Keyboard It is confirmed not to find abnormality

in the USB controller.

in the LAN controller.

in the CardBus controller.

in the SD controller.

in keyboard controller’s keyboard interface.

It is confirmed not to find abnormality in the wiring between the USB controller and the connector by confirming the connection of the USB equipment connected with the USB connector.

It is confirmed not to find abnormality in the wiring between the controller and the connector by connecting to HUB with LAN cable.

The key is actually input, and the operation is displayed on the screen.

Mainboard / Connector

Mainboard

Mainboard / Keyboard

Touch Pad

DVD-ROM

Whether keyboard controller’s mouse

interface operates normally is confirmed.

The drive is normally reset, and it is accessible is confirmed.

The operation is actually displayed on the screen by operating the touch pad.

It is confirmed to be able to read media normally.

Mainboard / Touch Pad

Test Item

7-5

Touch Screen

Standard Enhanced

Content of Standard Test Content of Extend Test

It is confirmed not to find abnormality in the USB connection of Touch Screen. This test cannot find abnormality of Touch Screen.

Perform Touch Screen functionality practically. Operator has to judge PASS/FAIL with test result.

It is confirmed not to find

Bluetooth

abnormality in the connection of Main board and Bluetooth module. It is confirmed not to find

Wireless WAN

abnormality in the connection of Main board and Wireless WAN module. It is confirmed not to find abnormality in the legacy FD

Floppy

drive. This test cannot find abnormality of mechanical breakdown. (e.g.. Head, Motor) It is confirmed not to find abnormality in access to

Video

VRAM with VESA. The PC which uses main memory as VRAM may fail with main memory failure. It is confirmed not to find

GPS

abnormality in the connection of Main board and GPS It is confirmed not to find

IEEE1394

abnormality in the IEEE1394 controller.

It is confirmed not to find

Express Card

abnormality in the wiring between Chipset and Express Card.

It is confirmed not to find

Smart Card

abnormality in the Smart Card controller.

It is confirmed not to find abnormality of Super I/O

Serial Port *7

UART function. This test cannot find lack of wiring between Super I/O and Serial Connector.

It is confirmed not to find abnormality of Super I/O

Parallel Port *8

parallel function. This test cannot find lack of wiring between Super I/O and Parallel Connector.

Please connect the USB device with the port (USB connector) which wants to test before the tests.

Please connect LAN port with LAN HUB with LAN cable before the tests. The operator actually inputs the key, and the operator judges PASS/FAIL of the test.

The operator actually operates the mouse, and the operator judges PASS/FAIL of the test.

It is not abnormal though the sound is emitted from the speaker while testing.

It is confirmed not to find abnormality in the wiring between Super I/O and Serial Connector. This test cannot find failure of cable characteristic and device problems. It is confirmed not to find abnormality in the wiring between Super I/O and Parallel Connector. This test cannot find failure of cable characteristic and device problems.

When the test result is PASS, trouble is thought by not hearing of the sound under the test from the speaker and the headphone by the wiring of the audio output system.

Please set DVD/CD media in the drive before the tests. *7 Please set a Special Loop Back Connector Tool at serial connector for Enhanced Test. (This Connector Tool is same as the one used before.)

*8 Please set a Special Loop Back Connector Tool at parallel connector for Enhanced Test. (This Connector Tools is same as the one used before.)

The place with possibility of

breakdown

Main board/ Touch Screen

Bluetooth cable

WWAN cable

FD Drive/ Main board (Super I/O)/ FDD cable FDD connector

Main board (Chipset, Graphic Controller)/ Memory

GPS cable

Main board (IEEE#394 Controller)

Main board (Chipset)/ Express Card Connector

Main board (Smart Card Controller)

Main board (Super I/O)/ Serial Connector

Main board (Super I/O)/ Parallel Connector

8 Wiring Connection Diagram

8-1

USB PORT

EXPANSION BUS

EXTERNAL DISPLAY PORT

HEAD PHONE

MICRO PHONE

SERIAL PORT

CN100

USB PORT

CN103

LAN PORT

MP PCB

CN400

CN401

COMBO DRIVE

IEEE1394 INTERFACE CONNECTOR

CN301

CN102 CN101

USB PCB

DC-IN

CN402

PW LED PCB

CN300

JK1

CN3

CN28

CN701

INVERTER PCB

CN201

TS PCB

CN27

CN20

DIMM MEMORY CARD

CN31

SW LED PCB

HDD FPC BATTERY

CN200

CN4

CN705 CN703

CN700

CN2

CN21

CN22

CN24

CN7CN8

PAD PCB

CN801

CN17

I/O PCB

CN15

CN5

CN800

MAIN PCB

CN12

CN19

CN6

CN802

JK701 JK700

CN1

CN13

CN14

KEYBOARD

MDC MODEM

BACK LIGHT

TOUCH SCREEN

LCD

CN37

CN11

RTC BATTERY

CN10

CN25

CN18

CN29

CN30

J2J1

CN1

CN26

CN9

CN702

ANTENNA PCB

CN1

CN2

EXT ANT. PCB

W-LAN MODULE

EXPRESS CARD

SPEAKER

PCMCIA CARD

BT PCB

JK1

SD CARD

MAIN BATTERY

HDD

TOUCH PAD

LED PCB

CN901

MODEM PORT

CN1

GPS PCB

9 Disassembly/Reassembly

Note:

Power off the computer. Do not shut down to the Suspend or hibernation mode. Do not add peripherals while the computer is in the Suspend or hibernation mode; abnormal operation may result.

9.1. Disassembly Instructions

9.1.1. Preparation

Before disassembling, be sure to make the following preparations.

• Shut down Windows and turn off the power.

• Disconnect the AC adaptor.

• Remove the optional DIMM memory card and PCMCIA card if they are connected.

• Remove other devices if they are connected.

Attention:

• Please execute writing BIOS ID when you exchange the Main Board.

• Parts (Sheet and rubber) etc. related various the Conductive Cloth and Heat Spreader cannot be recycled. Use new parts.

9.1.2. Removing the Battery Pack and HDD Pack

Battery Cover

HDD Cover

Battery Pack

1. Open the Battery Cover.

2. Remove the Battery Pack.

3. Open the HDD Cover.

4. Remove the HDD Pack.

HDD Pack

9-1

9.1.3. Removing the HDD

HDD FPC

HDD

Heater Sheet

Sheet

Heater

Sheet

<K1-17>

Ta b

1. Remove the Screw. <K1-16>

2. Remove the 4 Screws. <K1-17>

3. Release the 2 Tabs, and remove the HDD U Case Ass'y and the HDD L Case Ass'y.

4. Remove the HDD Dumper Ass'y.

5. Remove the 2 Sheets.

6. Remove the Heater and the Heater Sheet.

7. Remove the HDD FPC.

Screws <K1-16>: DFHE5025XA Screws <K1-17>: DRQT2+E8FKL

HDD U Case Ass’y

<K1-16>

Ta b

HDD L Case Ass’y

HDD Damper Ass’y

9.1.4. Removing the KB Cover, Hinge Cover L, Hinge Cover R and Keyboard

<N5>

KB Cover

1. Remove the 4 Screws <N5>, and remove the KB Cover.

2. Remove the 2 Screws <N2> and the 4 Screws <N5>, and

remove the Hinge Cover L,R.

3. Remove the Keyboard.

Screws <N2>: DRHM5054XA Screws <N5>: DRQT26+D4FKL

<N5>

Bluetooth PCB

<N2>

Hinge Cover L

<N5>

Hinge Cover R

Keyboard

<N5>

<N2>

9-2

9.1.5. Removing the KB Cable Cover and LCD Cable Cover

9.1.6. Removing the GPS PCB and Bluetooth PCB

<N4>

KB Cable Cover

<N4>

LCD Cable Cover

<N4>

LCD Cable Plate

Connector (CN14)

Connector (CN13)

Keyboard

<N4>

to Connector (CN13)

<N4>

to Connector (CN14)

1. Remove the 3 Screws <N4>.

2. Remove the LCD Cable Cover.

3. Remove the LCD Cable Plate.

4. Remove the 7 Screws <N4>.

5. Remove the KB Cable Cover.

6. Disconnect the 2 Cable from the 2 Connectors (CN13, CN14).

7. Remove the Keyboard.

<N12>

GPS PCB

<N11>

to Connector (CN25)

<N12>

GPS BT Angle

<N12>

<N11>

Connector(CN25)

Bluetooth PCB

1. Disconnect the Cable from the Connector. (CN25)

2. Remove the 4 Screws. <N12>

3. Remove the 2 Screws. <N11>

4. Remove the Bluetooth PCB, GPS BT Angle and GPS PCB.

Screws <N11>: DFHE5025XA Screws <N12>: DXQT2+F3FNL

Screws <N4>: DRQT26+D3FKL

9-3

+ 56 hidden pages

Panasonic CF-30CTQAZxx Service Manual

CONTENTS

1 Specifications

2 Names and Functions of Part

3 Block Diagram

4 Diagnosis Procedure

5 Power-On Self Test (Boot Check)

6 List of Error Codes <Only when the port replicator is connected>

7 Self Diagnosis Test

8 Wiring Connection Diagram

9 Disassembly/Reassembly

9.1. Disassembly Instructions