Panasonic CF-19KDRAXCM Service Manual
ORDER NO. CPD0811210CE
Notebook Computer
Model No.
CF-19KDRAXCM
This is the Service Manual for
the following areas.
M …for U.S.A. and Canada
© Panasonic Corporation 2008.
Unauthorized copying and distribution is a violation of law.
For U.K.
WARNING
This apparatus must be earthed for your safety.
To ensure safe operation the three-pin plug must be inserted only into a standard three-pin power point
which is effectively earthed through the normal household wiring.
Extension cords used with the equipment must be three-core and be correctly wired to provide connection to earth. Wrongly wired extension cords are a major cause of fatalities.
The fact that the equipment operates satisfactorily does not imply that the power point is earthed and
that the installation is completely safe.
For your safety, if you have any doubt about the effective earthing of the power point, consult a qualified electrician.
FOR YOUR SAFETY PLEASE READ THE FOLLOWING TEXT CAREFULLY
This appliance is supplied with a moulded three pin mains plug for your safety and convenience.
A 3 amp fuse is fitted in this plug.
Should the fuse need to be replaced please ensure that the replacement fuse has a rating of 3 amps and
that it is approved by ASTA or BSI to BS 1362.
Check for the ASTA mark
If the plug contains a removable fuse cover you must ensure that it is refitted when the fuse is replaced.
If you lose the fuse cover the plug must not be used until a replacement cover is obtained.
A replacement fuse cover can be purchased from your local Panasonic Dealer.
IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN YOUR
HOME THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED
OF SAFELY.
THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT OFF PLUG IS INSERTED
INTO ANY 13 AMP SOCKET.
If a new plug is to be fitted please observe the wiring code as shown below.
If in any doubt please consult a qualified electrician.
Warning: THIS APPLIANCE MUST BE EARTHED.
Important
The wires in this mains lead are coloured in accordance with the following code:
Green-and-yellow: Earth
Blue: Neutral
Brown: Live
As the colours of the wires in the mains lead of this apparatus may not correspond with the coloured
markings identifying the terminals in your plug, proceed as follows:
The wire which is coloured GREEN-and-YELLOW must be connected to the terminal in the plug
which is marked by the letter E or by the safety earth symbol
YELLOW.
The wire which is coloured Blue must be connected to the terminal which is marked with the letter N or
coloured BLACK.
The wire which is coloured Brown must be connected to the terminal which is marked with the letter L
or coloured RED.
or the BSI mark on the body of the fuse.
coloured GREEN or GREEN-and-
The mains plug on this equipment must be used to disconnect the mains power.
Please ensure that a socket outlet is available near the equipment and shall be easily accessible.
How to replace the fuse
Open the fuse compartment with a screwdriver and replace the fuse.
Warnings
This equipment is not designed for connection to an IT power system.
(An IT system is a system having no direct connections between live parts and Earth; the exposed-conduciveparts of the electrical installation are earthed.
An IT system is not permitted where the computer is directly connected to public supply systems in the U.K.)
Disconnect the mains plug from the supply socket when the computer is not in use.
This equipment is produced to BS800/1983.
LASER SAFETY INFORMATION
For U.S.A
Class 1 LASER-Product
This product is certified to comply with DHHS Rules 21 CFR Subchapter J.
This product complies with European Standard EN60825 (or IEC Publication 825)
For all areas
This equipment is classified as a class 1 level LASER product and there is no hazardous LASER radiation.
Caution:
(1) Use of controls or adjustments or performance of procedures other than those specified herein
(2) The drive is designed to be incorporated into a computer-based system or unit which has
Danger:
The serviceman should not remove the cover of drive unit and should not service because
the drive unit is a nonserviceable part.
Please check DANGER label on PD-drive unit.
• Unplug the AC power cord to the equipment before opening the top cover of the drive.
When the power switch it on, do not place your eyes close to the front panel door to look into the interior
of the unit.
.
may result in hazardous radiation exposure.
an enclosing cover. It should never be used as a stand alone drive.
LASER Specification
Class 1 level LASER Product
Wave Length: DVD 658±8 nm
CD 775~815 nm
Laser safety information is appropriate only when drive with laser is installed.
Vorsicht!
Explosionsgefahr bei unsachgemäßem Austausch der Batterie. Ersatz nur durch denselben order einen vom
Hersteller empfohlenen ähnlichen Typ. Entsorgung gebrauchter Batterien nach Angaben des Herstellers.
LITHIUMBATTERIES
ATTENTION: IL Y A DANGER D'EXPLOSION S' IL Y A REMPLACEMENT INCORRECT DE LA PILE.
REMPLACER UNIQUEMENT AVEC UNE PILE DU MÈME TYPE OU D'UN TYPE RECOMMANDÉ PAR LE
CONSTRUCTEUR. METTRE AU RÉBUT LES PILES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS DU
FABRICANT.
PILE AU LITHIUM
SAFETY PRECAUTIONS
1. Before servicing, unplug the power cord to prevent an electric shock.
2. When replacing parts, use only manufacture's recommended components
for safety.
3. Check the condition of the power cord. Replace if wear or damage is evident.
4. After servicing, be sure to restore the lead dress, insulation barriers,
insulation papers, shields, etc.
Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a
wet basement or near a swimming pool.
Avoid using a telephone (other than a cordless type) during an electrical storm. 2.
There may be a remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
vicinity of the leak.
4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire.
They may explode. Check with local codes for possible special disposal instructions.
SA VE THESE INSTRUCTIONS
LITHIUM BATTERY
This computer contains a lithium battery to enable the date, time, and other
data to be stored. The battery should only be exchanged by authorized
service personel.
Warning! A risk of explosion from incorrect installation or misapplication may
possibly occur.
LITHIUM BATTERY
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type battery recommended by the manufacturer.
Dispose of used batteries according to the manufacturer's instructions.
Precautions (Battery Pack)
Do Not Use with Any Other Product
The battery pack is rechargeable and was intended for
the specified product. If it is used with a product other
than the one for which it was designed, electrolyte leakage, generation of heat, ignition or rupture may result.
Do Not Charge the Battery Using Methods Other Than
Those Specified
If the battery is not charged using one of the specified
methods, electrolyte leakage, generation of heat, ignition
or rupture may result.
Do Not Throw the Battery Pack into a Fire or Expose It
to Excessive Heat
Generation of heat, ignition or rupture may result.
Avoid Extreme Heat (Near the Fire, in Direct Sunlight,
for Example)
Electrolyte leakage, generation of heat, ignition or rupture
may result.
Do Not Insert Sharp Objects into the Battery Pack,
Expose It to Bumps or Shocks, Disassemble, or Modify It
Electrolyte leakage, generation of heat, ignition or rupture
may result.
Do Not Short the Positive (+) and Negative (-) Contacts
Generation of heat, ignition or rupture may result. Do not
place the battery pack together with articles such as necklaces or hairpins when carrying or storing.
Do Not Use This Product with a Battery Pack Other
Than the One Specified
Use only the specified battery pack with your product.
Use of battery packs other than those manufactured and
supplied by Panasonic may present a safety hazard
(generation of heat, ignition or rupture).
A lithium ion battery that is recyclable
powers the product you have purchased.
Please call 1-800-8-BATTERY for
information on how to recycle this
battery.
L’appareil que vous vous êtes
procuré est alimenté par une batterie
au lithium-ion.
Pour des renseignements sur le recyclage de la batterie, veuillez composer le 1-800-8-BATTERY.
When the Battery Pack Has Become Degraded,
Replace It with a New One
Continued use of a degraded battery pack may generate
high levels of heat, cause a fire to start and cause the
pack to burst or explode.
Do not touch the terminals on the battery pack. The
battery pack may no longer function properly if the
contacts are dirty or damaged.
Do not expose the battery pack to water, or allow it to
become wet.
If the battery pack will not be used for a long period of
time (a month or more), charge or discharge (use) the
battery pack until the remaining battery level becomes
30% to 40% and store it in a cool, dry place.
This computer prevents overcharging of the battery by
recharging only when the remaining power is less than
approx. 95% (when Economy Mode (ECO) is enabled:
75%) of capacity.
The battery pack is not charged when the computer is
first purchased. Be sure to charge it before using it for
the first time. When the AC adaptor is connected to
the computer, charging begins automatically.
Should the battery leak and the fluid get into your
eyes, do not rub your eyes. Immediately flush your
eyes with clear water and see a doctor for medical
treatment as soon as possible.
NOTE
The battery pack may become warm during
recharging or normal use. This is completely normal.
Recharging will not commence if internal tempera-
ture of the battery pack is outside of the allowable
temperature range (0 °C to 55 °C {32 °F to 131
°F}). ( Reference Manual “Battery Power”)
Once the allowable range requirement is satisfied,
charging begins automatically. Note that the
recharging time varies based on the usage conditions. (Recharging takes longer than usual when
the temperature is 10 °C {50 °F} or below.)
If the temperature is low, the operating time is
shortened. Only use the computer within the
allowable temperature range.
The battery pack is a consumable item. If the
amount of time the computer can be run by using a
particular battery pack becomes dramatically
shorter and repeated recharging does not restore
its performance, the battery pack should be
replaced with a new one.
When transporting a spare battery inside a pack-
age, briefcase, etc., it is recommended that it be
placed in a plastic bag so that its contacts are protected.
Always power off the computer when it is not in
use. Leaving the computer on when the AC adaptor is not connected will exhaust the remaining battery capacity.
Getting StartedUseful InformationTroubleshootingAppendix
CONTENTS
1. Specifications 1-1
2. Names and Functions of Parts 2-1
3. Block Diagram 3-1
4. Diagnosis Procedure 4-1
5. Power-On Self Test (Boot Check) 5-1
6. List of Error Codes <Only when the port replicator is connected> 6-1
7. Self Diagnosis Test 7-1
8. Wiring Connection Diagram 8-1
9. Disassembly/Reassembly 9-1
10. Exploded View 10-1
11. Replacement Parts List 11-1
1. Specifications
To check the model number:
Check the bottom of the computer or the box the computer came in at the time of purchase.
To check CPU speed, memory size and the hard disk drive (HDD) size:
Run the Setup Utility (
[CPU Speed]: CPU speed, [System Memory]: Memory size, [Hard Disk]: Hard disk drive size
cations
.oN ledoM
CPU
Memory
Video Memory
Hard Disk Drive
Display Method 10.4 XGA type (TFT)
Wireless LAN
Bluetooth
Modem
*1*2
*1*4*5
Internal LCD
*6
External Display
*8
TM *9
*5
*7
Reference Manual “Setup Utility”) and select [Information] menu.
CF-19KDRAXJM CF-19KDRAXCM
Intel® Core™ 2 Duo Processor SU9300 (1.20
GHz
, 3
tespihC sserpxE 54SG ®letnI eliboMtespihC
2048 MB (4096 MB Max.)
*3
UMA 797 MB Max. (When Memory is 2 GB) / UMA 1551
UMA 1024 MB Max.
160
GB
65,536/16,777,216 colors (800 × 600 dots/1024 × 768 dots)
65,536/16,777,216 colors (800 × 600 dots/1024 × 768 dots/1280 × 768 dots/1280 × 1024
dots)
page 30
page 30
Data: 56
(V.92) FAX: 14.4
kbps
kbps
*1
L2 cache, 800
MB
Max. (When Memory is 4 GB)
MB
MHz
T-esaB0001 ba3.208 EEEI ,XT-esaB001 u3.208 EEEI ,T-esaB01 3.208 EEEINAL
FSB)
Security Chip TPM (TCG V1.2 compliant)
Card Slot PC Card
ExpressCard
Smart Card
SD Memory Card
RAM Module Slot
*12
Type I or Type II x 1 (3.3
*11
ExpressCard/34 or ExpressCard/54 x 1
ISO7816 x 1
*13
x 1, Data transfer rate = 8 MB per second
200-pin, 1.8
, SO-DIMM, DDR2 SDRAM, PC2-5300 Compliant
V
*10
: 400 mA, 5 V: 400 mA)
V
*14
*3
(RJ-45), External display port (Mini Dsub 15-pin female), Expansion Bus Connector (Dedicated
100-pin female), External Antenna Connector (Dedicated 50
coaxial connector) x 2, IEEE
1394a Interface Connector (4-pin x 1), Microphone Jack (Miniature jack, 3.5 DIA, Stereo),
Headphone Jack (Miniature jack, 3.5 DIA, Impedance 32
, Output Power 4 mW x 2)
Keyboard / Pointing Device 82 keys / Touch Pad / Dual Touch (Anti-Re- flection, Stylus (included) touch capable)
Power Supply AC adaptor or Battery pack
AC Adaptor
Battery Pack
Operating Time
Charging
Time
Clock Battery
Power Consumption
Physical Dimensions (W × H × D)
(excluding the hand strap/shoul-
*23
*15
*15
Power on Approx. 6.5 hours
Power off Approx. 4.5 hours
*17
Input: 100 V to 240 V AC, 50 Hz/60 Hz, Output: 16.0 V DC, 3.75
Li-ion 10.65
Coin type lithium battery 3.0
Approx. 30
271
mm
, 5.7
V
Ah
9 hours/
10.0 hours
*16
V
*18
/ Approx. 60 W (maximum when recharging in the ON state)
W
× 49 mm × 216 mm {10.7" × 1.93" × 8.5"}
A
der strap)
Weight
(excluding the hand strap/shoul-
Approx. 2.30
{Approx. 5.06
kg
lb.
}
der strap)
trop NAL ,)11-JR( trop medoM ,)elam nip-9 busD( troP laireS ,2 x )0.2 BSU ,nip-4( trop BSUecafretnI
1-1
cations
Operation Environment
Temperature: 5
Humidity: 30
Storage Environment
Temperature: -20
Humidity: 30
Operating System
Windows Vista® Business Service Pack 1
Microsoft® Windows® XP Professional Service Pack 2 with Advanced Security Technologies
(NTFS File System)
Microsoft
®
Windows® XP Tablet PC Edition 2005 (NTFS File System)
Utility Programs Adobe Reader, PC Information Viewer, Loupe Utility, Intel® PROSet/Wireless Software
Bluetooth™ Stack for Windows
Professional Package
Concealed Mode Utility
Setup Utility, Hard Disk Data Erase Utility
to 35 °C {41 °F to 95 °F}
°C
to 80% RH (No condensation)
%
to 60 °C {-4 °F to 140 °F}
°C
to 90% RH (No condensation)
%
®
by TOSHIBA*9, Wireless Switch Utility, Hotkey Settings,
*19
, Power Saving Utility, Wireless Connection Disable Utility
*21
*20
, PC-Diagnostic Utility
*8
,
*19
,
Wireless LAN <Only for model with wireless LAN>
Data Transfer Rates IEEE802.11a : 54/48/36/24/18/12/9/6 Mbps (automatically switched)
IEEE802.11b : 11/5.5/2/1 Mbps (automatically switched)
*22
IEEE802.11g : 54/48/36/24/18/12/9/6 Mbps (automatically switched)
IEEE802.11n : (HT20) 144.4/130/117/115.6/104/86.7/78/65/58.5/57.8/52/43.3/39/28.926/19.5/
14.4/13/6.5 Mbps (automatically switched)
*22
(HT40) 300/270/243/240/216/180/162/130/120/117/108/104/90/81/78/60/54/52/
39/30/27/26/13 Mbps (automatically switched)
Standards Supported IEEE802.11a / IEEE802.11b / IEEE802.11g / IEEE802.11n(Draft 2.0)
Transmission method OFDM system, DSSS system
Wireless Channels Used IEEE802.11a : Channels 36/40/44/48/52/56/60/64/100/104/108/112/116/132/136/140/149/153/
157/161/165
IEEE802.11b/IEEE802.11g : Channels 1 to 11
IEEE802.11n : Channels 1-11/36/40/44/48/52/56/60/64/100/104/108/112/116/132/136/140/149/
153/157/161/165
RF Frequency Band IEEE802.11a : 5.18 GHz - 5.32 GHz, 5.5 GHz - 5.58 GHz, 5.66 GHz - 5.7 GHz, 5.745 GHz -
5.825 GHz
IEEE802.11b/IEEE802.11g : 2.412 GHz - 2.462 GHz
IEEE802.11n : 2.412 GHz - 2.462 GHz, 5.15 GHz - 5.35 GHz, 5.5 GHz - 5.58 GHz, 5.66 GHz -
5.7 GHz, 5.745 GHz - 5.85 GHz
*22
*22
*22
BluetoothTM <Only for model with Bluetooth>
Bluetooth Version 2.0 + EDR
Transmission method FHSS system
Wireless Channels Used Channels 1 to 79
RF Frequency Band 2.402-2.48
*1
1 MB = 1,048,576 bytes
*2
You can physically expand the memory up to 4096 MB, but the total amount of usable memory available will be less depending
*3
<Only for model with camera>
The memory cannot be increased.
*4
A segment of the main memory is allotted automatically depending on the computer’s operating status. The size of the Video
Memory cannot be set by the user.
*5
1 GB = 1,000,000,000 bytes. Your operating system or some application software will report as fewer GB.
*6
A 16,777,216 color display is achieved by using the dithering function.
*7
external displays.
*8
Only for model with wireless LAN
*9
Only for model with Bluetooth
*10
For information on TPM,
press
Enter
Platform Module (TPM)”.
*11
Only for model with ExpressCard slot
*12
Only for model with Smart Card slot
, and refer to the Installation Manual of “Trusted Platform Module (TPM)”.
click [start] - [Run] and input “c:\util\drivers\tpm\README.pdf”, and refer to the Installation Manual of “Trusted
GHz
click
(Start) and input “c:\util\drivers\tpm\README.pdf” in [Start Search] and
1-2
*13
SD Memory Cards that support high-speed transfer rates can be used.
Windows ReadyBoost function is also
supported.
to 8 GB.
Operation on other SD equipment is not guaranteed.
This computer is not compatible with MultiMediaCards. Do not insert this type of cards.
*14
Theoretical value and not the actual speed. The transfer rate does not become higher even if you use a card that supports the
higher transfer rate.
*15
Varies depending on the usage conditions.
*16
Measured at LCD brightness: 60 cd/m
Varies depending on the usage conditions, or when an external device is attached.
*17
Approx. 0.9 W when the battery pack is fully charged (or not being charged) and the computer is OFF.
*18
Rated power consumption
*19
You need to install to use the feature.
*20
The Product Recovery DVD-ROM is required.
*21
Concealed Mode may not work properly during battery recalibration.
*22
It does not correspond to IEEE802.11a+b+g+n standards.
Actual speeds may differ.
*23
<Only for North America>
23-E-1
2
The AC adaptor is compatible with power sources up to 240 V AC adaptor. This computer is supplied with a 125 V AC compat-
ible AC cord.
20-M-2-1
1-3
2. Names and Functions of Parts
A: Wireless LAN Antenna
<Only for model with wireless LAN>
Reference Manual “Wireless LAN”
B: Stylus/Digitizer pen Holder
C: Touch Pad
D: LED Indicator
: Wireless ready
This indicator lights when Wireless LAN, Bluetooth, and/or Wireless WAN are connected and
ready. It does not necessarily indicate the On/Off
condition of the wireless connection.
Reference Manual “Disabling/Enabling
Wireless Communication”
: Wireless WAN status
<Only for model with wireless WAN>
Refer to the instruction manual of the wireless
device.
: Caps lock
: Numeric key (NumLk)
: Scroll lock (ScrLk)
: Hard disk drive status
E: Tablet Buttons
Reference Manual “Tablet Buttons”
F: LCD
<Only for model with touchscreen>
Reference Manual “Touchscreen”
<Only for model with dual touch>
Reference Manual “Dual Touch”
G: Bluetooth Antenna
<Only for model with Bluetooth>
Reference Manual “Bluetooth”
H: Display Release Latch
page 12 “Switching to the Tablet mode”
I: Speaker
Reference Manual “Key Combinations”
J: Function Key
Reference Manual “Key Combinations”
K: Keyboard
L: Hard Disk Drive
Reference Manual “Hard Disk Drive”
M: Battery Pack
N: Power Switch
O: LED Indicator
: Battery status
Reference Manual “Battery Power”
: Power status
(Off: Power off/Hibernation, Green: Power
on, Blinking green:
Standby, Blinking green rapidly:
Cannot power on or resume due to low temperature.)
Sleep/
2-1
Left side
A: DC-IN Jack
B: USB Port
Reference Manual “USB Devices”
C: IEEE 1394 Interface Connector
Reference Manual “IEEE 1394 Devices”
D: Modem Port
Reference Manual “Modem”
E: LAN Port
Reference Manual “LAN”
F: SD Memory Card Indicator
(Blinking: During access)
Reference Manual “SD Memory Card”
G: SD Memory Card Slot
Reference Manual “SD Memory Card”
H: Wireless Switch
Reference Manual “Disabling/Enabling Wireless
Communication”
I: <For model without Smart Card Slot>
PC Card Slot (PC)
Reference Manual “PC Card / ExpressCard”
<For model with Smart Card Slot>
Smart Card Slot (SCR)
Reference Manual “Smart Card”
J: <For model without Smart Card Slot>
ExpressCard Slot (EX)
Reference Manual “PC Card / ExpressCard”
<For model with Smart Card Slot>
PC Card Slot (PC)
Reference Manual “PC Card / ExpressCard”
K: Headphone Jack
When they are connected, audio from the internal
speakers is not heard.
L: Microphone Jack
A condenser microphone can be used. If other types
of microphones are used, audio input may not be possible, or malfunctions may occur as a result.
mottoBedisraeR
<Only for model
without Camera>
When recording in stereo using a stereo microphone:
Click
(Start) - [Control Panel] - [Hardware and
Sound] - [Sound] - [Recording] - [Microphone] [Properties], and then add a check mark for [No Audio Enhancements] in [Microphone Enhancements].
Click [start] - [All Programs] - [SoundMAX] - [Control
Panel] and select [Microphone], and then add a check
mark for [No Filtering] in [Microphone Enhancements].
When using a monaural microphone with a 2-terminal plug:
Click
(Start) - [Control Panel] - [Hardware and
Sound] - [Sound] - [Recording] - [Microphone] [Properties], and then add a check mark for [Voice
Enhancements] in [Microphone Enhancements].
Otherwise, only audio on the left track will be recorded.
Click [start] - [All Programs] - [SoundMAX] - [Control Panel] and select [Microphone], and then add a check mark
for [Voice Recording] in [Microphone Enhancements].
Otherwise, only audio on the left track will be recorded.
M: Security Lock
A Kensington cable can be connected.
For further information, read the manual that comes
with the cable.
N: External Display Port
Reference Manual “External Display”
O: Serial Port
P: RAM Module Slot
<For model without Camera>
Reference Manual “RAM Module”
Q: External Antenna Connector
R: Expansion Bus Connector
Reference Manual “Port Replicator / Car Mounter”
S: Camera
<For model with Camera>
Remove the protection seal on the camera before us-
ing the camera.
Reference Manual “Camera”
2-2
5
<Only for model
with Camera>
3 Block Diagram
(
)
Me
rom UL
V
Dual core
int
l
e
LCD
10.4”
XGA
p
B
p
ge
e
e
ge
Audio Board
1.05V
eaker
S
AMP
RJ11
Main Memory DDR2 533
hone
Head
Sound
1GB
Sigmatel
Ext. MIC
AD1884
Data Modem
MDC 1.5
4GB
SO-DIMM Extension Memory
DDR2 533
3.3V
SmartCard(R5C853)
32bit PCI Bus 33MHz
PCMCIA
antenna
Wireless LAN
4965AGN
SD slot
RICOH
R5C847 / 853
802.11 A/B/G
IEEE1394
TYPE II
RJ45
88E8055
MARVELL
ExpressCARD
3.3V
LPC Bus
TPM 1.2
Touch
EC/KBC
(M306KA)
Pad
PR-PS/2
Battery Charger
HDD
Li-Ion
Int. K
KBD Mouse
KB& Mouse
Heater
Battery
LED
PortRep
Pack
BKLT
PCI-Express
Super I/O
SIO10N268
SMSC
Buffer
Serial1
64bit BUS 1.8V 533MHz
AC Link
64bit BUS 1.8V 533MHz
Processor side Bus 64bit 533MHz
Serial2
DRAM
Interface
(1.05 )
965-GM
INTEL
PCI
Brid
PCI-E
Brid
USB
PortRep
Serial 3
Graphics
Internal
Host PCI
1.5V
HUB Interface
DMI
AC-link
Interface
Interfac
IDE
1.5V
INTEL
Interfac
LPC
Bridge
USB 2.0
Interface
Touch
Screen
GPS Wireless Modem
antenna
Bridge
USB
Intel® Core 2 ™ Duo mobile processor U7500
(Ultra Low Voltage 1.06GHz)
L1 cache: Internal 64K bytes each core
L2 cache: Internal 2M bytes
For Santa Rosa
V
l
e
rom UL
Me
Dual core
int
LCD
10.4
CRT SW
XGA
CRT
CRT
I/O Board
Digitizer
8M
BIOS
SPI
SATA
(1.5Gb/s)
USB
HSDPA, EVDO
antenna
USB
RF Board
Bluetooth
Configuration I/F
2.5”
80 / 120GB
PortRep
SATA HDD
USB 2.0
x2
USB 2.0
PortRep
Finger
Print
2.0
antenna
3-1
4 Diagnosis Procedure
4-1
4.1. Basic Procedures
4.2. Troubleshooting
f
k
4-2
Please take note of the following two points with regard to troubleshooting:
1. Know-how of diagnosis upon occurrence of heavy troubles, e.g. Set cannot be turned ON , Set fails to start , No display on
screen , etc.
2. Explanation of each trouble, mainly symptom of trouble in operation.
Flow Chart
START
START
Pay attention to the following points when in pursuit of the cause of a troubleshooting.
1. Peripheral apparatus connected with the set should all be removed before operation check.
2. Make sure that cables, boards, etc. are not coming off, and recheck the contact condition.
Set cannot be supplied with current.
Power lamp fails to light up.
Dark display on screen.
Screen fails to display.
Failure in starting
Return set-up utility setpoint to the state of delivery from factory .
Not displayed properly on screen.
Some or all keys cannot be input.
Make sure of contact of K/B connector in use.
Replace keyboard or main board.
CD CALL not practicable.
Starts but operates unstably.
Reinstall HDD.
Replace main board.
AC
Adaptor/Battery
Output voltage
Power lamp
check
Inverter board
LCD back
light lighting
YES
LCD unit
check
OK
BIOS operation
chec
Result of
POST
Set-up utility
starting
OK
HDD access
YES
Main board
check
OK
Trouble
symptoms on some
of CD
YES
Replace main board.
OK
YES
OK
YES
OK
NG
NO
NG
NO
NG
NO
NG
NG
NO
NG
NO
Replace AC Adaptor/Battery
Check contact condition of power input terminal. Replace i
defective.
Check Power SW. Replace if defective.
Replace inverter board.
Check inverter cable continuity. Replace if defective
Replace LCD back light.
Replace LCD unit.
Replace main board (Check fuse at power source).
Refer to POST
error code table.
Replace main board.
Check HDD cable connection and continuity.
Replace if defective.
Replace HDD & Reinstall.
Replace main board.
Replace main board
Check if there are any flaws on CD media. Since
flaws may appear on specific media, CD media
can be defective.
Replace main board.
Heavy trouble e.g.,
Set cannot be turned
ON , Set fails to start ,
No display on
screen , etc.
Each kind of
trouble in
operation.
START
END
5 Power-On Self Test (Boot Check)
5-1
Outline of POST
The set has a boot check function called POST (Power-On Self Test) in it.
The condition of the main body is diagnosed by checking
Start .............Test begins automatically when power switch is set to ON.
Normal finish .....After memory checking, a beep sound is issued once and the set is placed into automatic stop.
Note: If no error occurs, nothing is displayed. (No display of OK, etc.)
Error Diagnosis by Checking Beep Signal Sound
The beep sound is as follows:
(Length of bar shows length of sound.)
beep sound or error code.
(1 (long sound) -2-3-4)
= long sound (about 0.4 sec.),
Table of errors classified by beep sounds
Diagnosis Beep signal sound Error message
Main board
(Note) A beep sound is also issued in case of other I/O trouble.
1(long sound)-2 BIOS ROM error
1-2-2-3
1-3-1-1
1-3-1-3
1-3-4-1
1-3-4-3
1-4-1-1
= short sound (about 0.2 sec.), Length between sounds is about 0.1 sec.
BIOS ROM error
RAM error
Keyboard controller error
RAM error
RAM error
RAM error
BIOS ROM error2-1-2-3
Occurrence of unexpected offering2-2-3-1
6 List of Error Codes <Only when the port replicator is connected>
6-1
The following is a list of the messages that BIOS can display. Most of them occur during
POST. Some of them display information about a hardware device, e.g., the amount of memory
installed. Others may indicate a problem with a device, such as the way it has been configured.
Following the list are explanations of the messages and remedies for reported problems.
If your system displays one of except the messages marked below with an asterisk (*), write
down the message and contact Panasonic Technical Support. If your system fails after you
make changes in the Setup menus, reset the computer, enter Setup and install Setup defaults
or correct the error.
0200 Failure Fixed Disk
Fixed disk in not working or not configured properly. Check to see if fixed disk is attached
properly. Run Setup. Find out if the fixed-disk type is correctly identified.
0210 Stuck key
Stuck key on keyboard.
0211 Keyboard error
Keyboard not working.
0212 Keyboard Controller Failed
Keyboard controller failed test. May require replacing keyboard controller.
0213 Keyboard locked - Unlock key switch
Unlock the system to proceed.
0230 System RAM Failed at offset : nnnn
System RAM failed at offset nnnn of in the 64k block at which the error was detected.
0231 Shadow RAM Failed at offset : nnnn
Shadow RAM failed at offset nnnn of the 64k block at which the error was detected.
0232 Extended RAM Failed at offset : nnnn
Extended memory not working or not configured properly at offset nnnn.
0250 System battery is dead - Replace and run SETUP
The CMOS clock battery indicator shows the battery is dead. Replace the battery and run Setup
to reconfigure the system.
*0251 System CMOS checksum bad - Default configuration used
System CMOS has been corrupted or modified incorrectly, perhaps by an application program
that changes data stored in CMOS. The BIOS installed Default SETUP Values. If you do not
want these values, enter Setup and enter your own values. If the error persists, check the system
battery or contact Panasonic Technical Support.
0260 System timer error
The timer test failed. Requires repair of system board.
0270 Real time clock error
Real-time clock fails BIOS test. May require board repair.
*0280 Previous boot incomplete - Default configuration used
Previous POST did not complete successfully. POST loads default values and offers to run
Setup. If the failure was caused by incorrect values and they are not corrected, the next boot
will likely fail. On systems with control of wait states, improper Setup settings can also termi-
nate POST and cause this error on the next boot. Run Setup and verify that the wait-state
configuration is correct. This error is cleared the next time the system is booted.
0281 Memory Size found by POST differed from EISA CMOS
Memory size found by POST differed from EISA CMOS.
02D0 System cache error - Cache disabled
6-2
Contact Panasonic Technical Support.
02F0: CPU ID:
CPU socket number for Multi-Processor error.
02F4: EISA CMOS not writable
ServerBIOS2 test error: Cannot write to EISA CMOS.
02F5: DMA Test Failed
ServerBIOS2 test error: Cannot write to extended DMA (Direct Memory Access) registers.
02F6: Software NMI Failed
ServerBIOS2 test error: Cannot generate software NMI (Non-Maskable Interrupt).
02F7: Fail - Safe Timer NMI Failed
ServerBIOS2 test error: Fail-Safe Timer takes too long.
device address Conflict
Address conflict for specified device.
Allocation Error for: device
Run ISA or EISA Configuration Utility to resolve resource conflict for the specified device.
Failing Bits : nnnn
The hex number nnnn is a map of the bits at the RAM address which failed the memory test.
Each 1 (one) in the map indicates a failed bit. See error 230,231 or 232 for offset address of the
failure in System, Extended or Shadow memory.
Invalid System Configuration Data
Problem with NVRAM (CMOS) data.
I/O device IRQ conflict
I/O device IRQ conflict error.
Operating System not found
Operating system cannot be located on either drive A: or drive C:. Enter Setup and see if fixed
disk and drive A: are properly identified.
Parity Check 1 nnnn
Parity error found in the system bus. BIOS attempts to locate the address and display it on the
screen. If it cannot locate the address, it displays ????. Parity is a method for checking errors
in binary data. A parity error indicates that some data has been corrupted.
Parity Check 2 nnnn
Parity error found in the I/O bus. BIOS attempts to locate the address and display it on the
screen. If it cannot locate the address, it displays ????.
Press <F1> to resume, <F2> to Setup
Displayed after any recoverable error message. Press <F1> to start the boot process or <F2> to
enter a Setup and change the settings. Write down and follow the information shown on the
screen.
Troubleshooting
7 Self Diagnosis Test
1
As for the self-diagnosis test(PC-Diagnostic utility) to use this model, a standard test and the
enhancing test by the module of the main body building in are possible.
●Notes To skip BIOS password
Use <Ctrl>+<F10> key to skip BIOS password or authentication of fingerprint.
This key is only for entering DIAG mode. Not available to boot the computer.
If customer set "HDD Lock", the DIAG program cannot perform HDD test.
*This key is for service purpose only. Do not disclose this information to unrelated others.
. Beginning of self-diagnosis test
1-1. Setting of content of setup
1. The power supply of the computer is turned on.
2. " F2 " is pushed on the screen of "Panasonic" while " press <F2 to enter Setup> " is displayed.
3. The setup utility starts and then takes notes of the content of the BIOS setup of present set.
4. " F9 " is pushed, " Yes" is selected on the screen of " Is the default value loaded? ", and " Enter"
is pushed.
5. " F10 " is pushed.
6. " Yes" is selected on the screen of the setup confirmation, and " Enter" is pushed.
7. The computer starts automatically.
Attention
・If the device which can be set is set to "Invalidity" by "Advanced" or "Security" menu, becomes an
error by "PC-Diagnostic utility".
(It is judged that the device which can be set to "Invalidity" by "Main" menu such as "Flat pad" is
normal if the controller operates normally though sets to "Invalidity" by the setup. )
・In the model with built-in DVD of the USB connection, even if DVD is normal, becomes an error if
legacy USB is set to "Invalidity"
1-2. When you execute an automatic test
1. "Ctrl" + "F7" is pushed while the "Panasonic" start screen is displayed after the computer is started.
2. The test of all devices begins automatically by "PC-Diagnostic utility" 's starting.
Attention
・It is a test which the customer who bought PC can execute. (As for HDD, the enhancing test is also
possible.)
・A flat pad does not work for a while after starting "PC-Diagnostic utility".
・The movement of a flat pad might become abnormal If after RAM begins from the CPU/System
test, a flat pad will be operated in about 30 seconds. In that case,restarts pushing"Alt" + "Ctrl" +
"Del" key. Or, please start "PC-Diagnostic utility" again after doing the power supply switch in the
slide, and turning off the power supply.
1-3. When you execute the enhancing test
1. Please let me discontinue diagnosing clicking to end an automatic test.
2. Please click on the character of "D" "PC-Diagnostic utility" on the screen while pushing both of right
"Shift" and left "Shift" keys.
3. All devices which can select the enhancing test make the setting of the enhancing test possible.
4. The district device is made"FULL" display (enhancing test).
5. The test begins clicking .
*Please refer to item 4 for the error result of each test and the division of the breakdown part.
7-1
2. Operation of PC-Diagnostic Utility
-Only the device which can be inspected on the entire screen is displayed.
-The item does not appear when the device of wireless LAN etc. is not physically connected.
-The movement of the item must use an arrow key or a flat pad.
-As for the device under the diagnosis, blue and yellow are alternately displayed at the left of the icon.
- The diagnosis result of the device greens at the left of the icon when it is normal, and becomes red when
abnormal.
-When the test of all devices ends, the test result is displayed under the right of the screen.
-Please click while diagnosing when being stop on the way by the time the test of all devices ends.
-Please click when you restart "PC-Diagnostic utility".
*Each device is tested from the beginning, and it is not possible to restart on the way.
-When the test of all devices ends, the test result is displayed under the right of the screen.
7-2
2-1. Selection of tested device
-To test only a specific device, "Test" and "Do not test" of each device can be selected.
-The device which can select the enhancing test changes in order of "The standard is tested" and "Do not
test" whenever the device icon is clicked.
Start the standard test Do not test
Please begin testing clicking if the selection of the tested device ends.
2-2. "PC-Diagnostic utility" End method
When of "Close" on the right of the screen is clicked, the computer reactivates automatically. Or, the
power supply switch is done in the slide and the power supply is turned off.
2-3. The content of the setup is returned to the setting of the user
1. Turned on the computer.
2. "F2" is pushed on the screen while "Press<F2>to enter Setup" is displayed of "Panasonic".
3. Push "F10", and on the screen of "Is the change in the setting preserved and do end?"and then "Yes"
is selected, and "Enter" is pushed.
4. The computer reactivates automatically.
5. The end option is chosen by the start menu, and the power supply of the computer is turned off.
Standard at test time
All devices other than RAM and HDD ---------- about 1 minute
RAM standard test ----------------------------------- 1 - 2 minutes
HDD standard test ----------------------------------- 2 - 3 minutes
HDD enhancing test (60GB) ---------------------- about 40 minutes
Ex.The standard when the standard <all device> is tested becomes 1+2+3=6 minutes.
■There is greatly a difference from RAM test when the memory is increased according to the performance
of the memory occasionally.
■Moreover, when the main body of PC under the test is a high temperature, it occasionally takes time.
■There is greatly a difference from HDD according to the performance of the drive occasionally.
7-3
3. Test Item and Division of trouble
CPU /
SYSTEM
RAM
HDD
MODEM
Wireless
LAN
Sound *5
StanardTest item
Enhancing
Content of standard test Content of enhancing test
CPU is shifted to protected mode, and
"Violation of the paging", "Operation of
the violation of a privileged instruction",
and DMA, INT,
RTC operation are confirmed.
All memory space is tested in a special
memory access pattern based on
"R.S.T . technology".
The record area frequently accessed
with Microsoft Windows XP to test in
about two minutes regardless of
points of HDD is emphatically tested.
It is confirmed not to find abnormality
in the AC97 modem controller.
TIMER, and the
All record area is tested.
Place with possibility of breakdown
CPU /
Main board
Memory /
Mainboard
HDD /
Mainboard /
Cable /
Connector
MODEM/
Mainboard
Wireless LAN
It is confirmed not to find abnormality
in the Wireless LAN modem controller.
board /
Connector /
Mainboard
USB
LAN
PC Card
SD
Keyboard
Touch Pad
DVD-ROM
It is confirmed not to find abnormality
*1
in the USB controller.
*2
It is confirmed not to find abnormality
in the LAN controller.
It is confirmed not to find abnormality
in the CardBus controller.
It is confirmed not to find abnormality
in the SD controller.
It is confirmed not to find abnormality
*3
in keyboard controller's keyboard interface.
Whether keyboard controller's mouse
*4
interface operates normally is confirmed.
*6
The drive is normally reset, and it is
accessible is confirmed.
It is confirmed not to find abnormalityin the wiring between
the USB controller and the
connector by confirming
the connection of the USB
equipment connected with the
USB connector.
It is confirmed not to find abnormalityin the wiring between
the controller and the
connector by connecting to
HUB with LAN cable.
The key is actually input, and
the operation is displayed on
the screen.
The operation is actually displayed on the screen by operating the touch pad.
It is confirmed to be able to
read media normally.
Mainboard /
Connector
Mainboard /
Connector
Mainboard
Mainboard
Mainboard /
Keyboard
Mainboard /
Touch Pad
Mainboard /
DVD Drive /
DVD Cable /
DVD Connector
7-4
Test Item
7-5
Touch Screen
Standard Enhanced
Content of Standard Test Content of Extend Test
It is confirmed not to find
abnormality in the USB
connection of Touch Screen.
This test cannot find
abnormality of Touch Screen.
Perform Touch Screen
functionality practically.
Operator has to judge
PASS/FAIL with test result.
It is confirmed not to find
Bluetooth
abnormality in the connection
of Main board and Bluetooth
module.
It is confirmed not to find
Wireless WAN
abnormality in the connection
of Main board and Wireless
WAN module.
It is confirmed not to find
abnormality in the legacy FD
Floppy
drive.
This test cannot find
abnormality of mechanical
breakdown. (e.g.. Head, Motor)
It is confirmed not to find
abnormality in access to
Video
VRAM with VESA.
The PC which uses main
memory as VRAM may fail with
main memory failure.
It is confirmed not to find
GPS
abnormality in the connection
of Main board and GPS
It is confirmed not to find
IEEE1394
abnormality in the IEEE1394
controller.
It is confirmed not to find
Express Card
abnormality in the wiring
between Chipset and Express
Card.
It is confirmed not to find
Smart Card
abnormality in the Smart Card
controller.
It is confirmed not to find
abnormality of Super I/O
Serial Port *7
UART function.
This test cannot find lack of
wiring between Super I/O and
Serial Connector.
It is confirmed not to find
abnormality of Super I/O
Parallel Port *8
parallel function.
This test cannot find lack of
wiring between Super I/O and
Parallel Connector.
*1
Please connect the USB device with the port (USB connector) which wants to test before the tests.
*2
Please connect LAN port with LAN HUB with LAN cable before the tests.
The operator actually inputs the key, and the operator judges PASS/FAIL of the test.
*3
The operator actually operates the mouse, and the operator judges PASS/FAIL of the test.
*4
It is not abnormal though the sound is emitted from the speaker while testing.
*5
It is confirmed not to find
abnormality in the wiring
between Super I/O and Serial
Connector.
This test cannot find failure of
cable characteristic and device
problems.
It is confirmed not to find
abnormality in the wiring
between Super I/O and
Parallel Connector.
This test cannot find failure of
cable characteristic and device
problems.
When the test result is PASS, trouble is thought by not hearing of the sound under the test from
the speaker and the headphone by the wiring of the audio output system.
*6
Please set DVD/CD media in the drive before the tests.
*7 Please set a Special Loop Back Connector Tool at serial connector for Enhanced Test.
(This Connector Tool is same as the one used before.)
*8 Please set a Special Loop Back Connector Tool at parallel connector for Enhanced Test.
(This Connector Tools is same as the one used before.)
The place with possibility of
breakdown
Main board/
Touch Screen
Bluetooth cable
WWAN cable
FD Drive/
Main board (Super I/O)/
FDD cable
FDD connector
Main board
(Chipset, Graphic
Controller)/
Memory
GPS cable
Main board
(IEEE#394 Controller)
Main board (Chipset)/
Express Card Connector
Main board
(Smart Card Controller)
Main board (Super I/O)/
Serial Connector
Main board (Super I/O)/
Parallel Connector
8 Wiring Connection Diagram
HSDPA PCB
H/P MIC
CN901
AUDIO PCB
KEYBOARD
BT PCB
JK601
JK600
JK962 JK963
JK960 JK961
JK1
CN604
CN600
CN2
ANT
WLAN
AUX
ANT
WWAN
AUX
CN16
CN27
CN5
CN17
CN11
SERIAL
PORT
CN881 CN882
CN9 CN14
CN18
CN8
CN25
CN3
MAIN PCB
EXTERNAL
DISPLAY PORT
CN883CN880
JK880
DC-IN
I/O PCB
CN24
COIN
BATTERY
CN21
CN12
Touch
Screen
Panel
DIGITIZER
CN6
CN22
LAN
PORT
I/F PCB
CN851
USB
IEEE
1394
SD PCB
LED MODULE
LED PCB
MODEM
PCB
CN882
CN801
RIGHT
LED PCB
CN780
PAD PCB
HDD
PCMCIA UNIT
POWER SW PCB
CN980
CN804
SW PCB
TOUCH PAD
CN800
CN950
CN4
8-1
DIMM
CN2
CN10
DIMM
CN23
CN802
CN15
BAT FPC
MAIN BATTERY
CN807
CN805
To HSDPA
(JK601)
LEFT LED PCB
T o AUDIO
(JK962)
WIRELESS
MODULE
EXT ANT PCB
T o AUDIO
(JK960)
CN841
J1
ANT
WWAN
MAIN
9 Disassembly/Reassembly
9.1.20.
Each Cover
9.1.19.
WWAN Main Antenna PCB,
LAN-Main BT Antenna PCB,
LAN AUX Antenna PCB and
WWAN AUX Antenna PCB
9.1.13.
left LED and right LED PCB
9.1.12.
Power SW PCB
9.1.11.
I/O PCB Ass'y
9.1.10.
Main PCB, Wireless Module,
SD PCB, Antenna PCB and
Modem PCB
9.1.7.
DU Lid Unit
9.1.5.
DIMM Lid Ass'y
9.1.4.
Touch Pad and Keyboard
9.1.3.
Battery Pack and HDD Pack
9.1.2.
Preparation
9.1.6.
Rear Cabinet
9.1.9.
Audio PCB
9.1.8.
HSDPA PCB and
Bluetooth PCB
9.1.15.
Display unit
9.1.16.
LCD Rear Case
9.1.14.
Pad PCB and SW PCB
9.1.18.
LED PCB, LCD Module,
Digitizer and LCD Unit
9.1.17.
LCD Hinge
Note:
Power off the computer. Do not shut down to the Suspend or hibernation mode.
Do not add peripherals while the computer is in the Suspend or hibernation mode; abnormal operation may result.
9.1. Disassembly Instructions
9.1.1. Disassembly Flowchart
The chart below shows the various parts which should be removed in order to remove the parts that are to be replaced.
Parts can be replaced efficiently be following the disassemblysteps in the chart.
9-1
9.1.2. Preparation
1
2
3
Battery Pack
HDD Pack
HDD Case B
HDD Case A
HDD FPC
HDD
Heater
<N13>
<N13>
Hooks
Hooks
<N9>
<N9>
<N9>
KBD Plate
KBD Plate
Palm Rest Ass’y
<N9>
Before disassembling, be sure to make the following preparations.
• Shut down Windows and turn off the power.
• Disconnect the AC adaptor.
• Remove the optional DIMM memory card and PCMCIA card
if they are connected.
• Remove other devices if they are connected.
Attention:
• Please execute writing BIOS ID when you exchange the
Main Board.
• Parts (Sheet and rubber) etc. related various the Conductive
Cloth and Heat Spreader cannot be recycled. Use new parts.
9.1.3. Removing the Battery Pack and
HDD Pack
5. Remove the two Screws <N13>.
6. Remove the HDD Case A and the HDD Case B.
7. Remove the HDD
1. Open the Battery Cover.
2. Remove the Battery Pack.
3. Open the HDD Cover.
4. Remove the HDD Pack.
Screws <N13> : DXQT2+D4FNL
9.1.4. Removing the Touch Pad and Keyboard
1. Remove the Palm Rest Ass'y.
Note:
The Palm Rest Ass'y is firmly fixed with two-sided
tape.
Carefully remove the Palm Top Cover Sheet not to
damage it.
2. Remove the 4 Screws <N9>.
3. Remove the KBD Plate.
9-2
4. Lift the far side of the Keyboard and slide it to backward,
1
2
Keyboard
<N1>
KBD
Connector
Cover
Keyboard
Keyboard
FPC
Connector
(CN18)
Connector
(CN800)
TP Tape
Touch Pad
Click Button
Plate
<K14-8>
<K14-8>
<K14-8>
<K14-8>
DIMM Lid Ass’y
<N10>
<N10>
<N10>
<N10>
<N10>
<N10>
<N10>
<N10>
<N10>
<N10>
<N10>
<N10>
<N10>
and then turn the Keyboard over frontward.
7. Disconnect the Cable from Connector (CN18).
8. Remove the Keyboard.
9. Remove the TP Tape.
10. Disconnect the Cable from Connector (CN800).
11. Remove the Touch Pad and Click Button Plate.
Screws <N1> : DFHE5025XA
Screws <N9> : DRSB2+5FKL
9.1.5. Removing the DIMM Lid Ass’y
5. Remove the 3 Screws <N1>.
6. Remove the KBD Connector Cover.
1. Remove the 4 Screws <K14-8>.
2. Remove the DIMM Lid Ass'y.
Screws <K14-8> : DRHM5025YAT
9.1.6. Removing the Rear Cabinet
1. Remove the 13 Screws <N10>.
2. Open the LID Rubbers.
3. Remove the Rear Cabinet.
Screws <N10> : DRHM0061ZA
9-3
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