Panasonic Attune II Operating Manual

Operating Instructions

Belt Pack

Model No.

WX-CT420

English Français

Before attempting to connect or operate this product,

please read these instructions carefully and save this manual for future use.

No model number suffix is shown in this Operating Instructions.

ENGLISH VERSION

Safety precautions

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

The available scientific evidence does not show that any health problems are associated with using low power wireless devices. There is no proof, however, that these low power wireless devices are absolutely safe. Low power Wireless devices emit low levels of radio frequency energy (RF) in the microwave range while being used. Whereas high levels of RF can produce health effects (by heating tissue), exposure of low-level RF that does not produce heating effects causes no known adverse health effects. Many studies of low-level RF exposures have not found any biological effects. Some studies have suggested that some biological effects might occur, but such findings have not been confirmed by additional research. WX-CT420 has been tested and found to comply with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio frequency (RF) Exposure rules.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of FCC Rules and Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of this device.

WARNING:

p To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture. p The apparatus should not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, should

be placed on the apparatus.

p All work related to the installation of this product should be made by qualified service personnel or system installers. p The risk of hearing impairment due to exposure to excessive sound levels may be reduced by listening at lower volumes

and for shorter durations.

p Operating near 1.9 GHz electrical appliances may cause interference. Move away from the electrical appliances. p This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. p MEDICAL:

Consult the manufacturer of any personal medical devices, such as pacemakers, to determine if they are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 1.92 GHz to 1.93 GHz, and the power output level is 115mW max.) Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.

p Batteries (battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like.

Safety precautions

For U.S.A.

CAUTION:

The FCC ID number for this radio equipment is listed below.

FCC ID: ACJ9TAWX-CT420

For U.S.A.

The model number and serial number of this product may be found on the surface of the unit. You should note the model number and serial number of this unit in the space provided and retain this book as a permanent record of your purchase to aid identification in the event of theft.

Model No. Serial No.

CAUTION:

p Danger of explosion if battery is incorrectly replaced.

Replace only with the same or equivalent type.

p These servicing instructions are for use by qualified

service personnel only. To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so.

p Any changes or modifications not expressly approved

by the party responsible for compliance could void the user’s authority to operate the equipment.

p Shielded (STP) LAN cables must be used with this unit

to ensure compliance with EMC standards.

For Canada

ICES-003

CAN ICES-3(A)/NMB-3(A)

For Canada

RSS-Gen

p Under Industry Canada regulations, this radio

transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

English

A lithium-ion battery that is recyclable powers the product you have purchased. Please call 1-800-8-BATTERY for information on how to recycle this battery.

IMPORTANT SAFETY INSTRUCTIONS

1) Read these instructions.

2) Keep these instructions.

3) Heed all warnings.

4) Follow all instructions.

5) Do not use this apparatus near water.

6) Clean only with dry cloth.

7) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

8) Only use attachments/accessories specified by the manufacturer.

Contents

Safety precautions ........................................................... 2

Before use ......................................................................... 5

Preface ........................................................................... 5

Features ......................................................................... 5

System diagram ............................................................. 5

Limitation of liability ........................................................ 6

Disclaimer of warranty .................................................... 6

Precautions ....................................................................... 7

Major operating controls and their functions ................ 8

Battery loading & replacement ...................................... 10

Loading ........................................................................ 10

Replacement ................................................................ 10

Connecting and disconnecting the headset plug ....... 11

Operating procedures

Preparations ................................................................. 12

Volume adjustment ....................................................... 13

Communications with customers (TALK) Communications with other store personnel (PAGE)

Alert notification ........................................................... 14

External device control ................................................. 14

Dual lane operation ...................................................... 14

Communication limitations ........................................... 15

Out of communication range ........................................ 15

Battery .......................................................................... 15

Turning off the power ................................................... 15

..................................................... 12

....................... 13

..... 13

Setting the unit ............................................................... 16

Manager mode ............................................................. 16

Canceling the manager mode ...................................... 16

Auto-Talk-Lock setup .................................................... 17

ID registration ............................................................... 17

Deletion of ID ............................................................... 18

Voice prompt language switchover ............................... 18

Center Module search .................................................. 19

Initialization .................................................................. 19

Setup procedures ........................................................... 20

Switch compartment .................................................... 20

DIP switch setup .......................................................... 20

Troubleshooting .............................................................. 21

Specifications ................................................................. 22

Accessories .................................................................... 22

Standard accessories .................................................. 22

Optional accessories .................................................... 22

Table of beep tones ........................................................ 23

Before use

w Preface

Belt Pack WX-CT420 is exclusively designed for Panasonic Wireless Communication System, which is used with drive-thru menu boards, etc. By using optional Headset WX-CH427, users can communicate with other store personnel and customers.

w Features

p This Belt Pack can be used with Center Module WX-C3010, WX-CC411, WX-CC412. p This product uses a system compliant with the 1.9 GHz band DECT* standard so it will not suffer any interference from

microwave ovens or wireless LANs which operate in the 2.4 GHz and higher frequency bands. * Digital Enhanced Cordless Telecommunications

p Manager mode

It is possible to set the manager mode to one of the Belt Packs registered in the Center Module. A person using this Belt Pack has the priority of communication.

p When using this product in the dual lane system, it is possible to select the lane directly or switch the lane for use. p It is possible to select the Talk-Lock or Press-To-Talk mode. p It is possible to select the Page-Lock or Press-To-Page mode. p Using the function button, email notifications and other alerts can be sent to external parties through the Center Module.

w System diagram

Product users and the All-In-One Headset can communicate with each other and with customers at the menu board by connecting wirelessly to the Center Module.

English

All-In-One Headset WX-CH450

Belt Pack (or Order Taker) WX-CT420

PA GE (Communications with other store personnel)

Center Module WX-CC411/WX-CC412

Belt Pack (or Order Taker) WX-CT420

Menu Board

Microphone

Speaker

TALK

(Communications with

customers)

Vehicle Detector

All-In-One Headset WX-CH450

Before use

w Limitation of liability

THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THE THIRD PARTY’S RIGHT.

w Disclaimer of warranty

IN NO EVENT SHALL Panasonic Corporation BE LIABLE TO ANY PARTY OR ANY PERSON, EXCEPT FOR REPLACEMENT OR REASONABLE MAINTENANCE OF THE PRODUCT, FOR THE CASES, INCLUDING BUT NOT LIMITED TO BELOW:

(1) ANY DAMAGE AND LOSS, INCLUDING WITHOUT LIMITATION, DIRECT OR INDIRECT, SPECIAL, CONSEQUENTIAL OR

EXEMPLARY, ARISING OUT OF OR RELATING TO THE PRODUCT;

(2) PERSONAL INJURY OR ANY DAMAGE CAUSED BY INAPPROPRIATE USE OR NEGLIGENT OPERATION OF THE

USER;

(3) UNAUTHORIZED DISASSEMBLE, REPAIR OR MODIFICATION OF THE PRODUCT BY THE USER;

(4)

ANY PROBLEM, CONSEQUENTIAL INCONVENIENCE, OR LOSS OR DAMAGE, ARISING OUT OF THE SYSTEM COMBINED BY THE DEVICES OF THIRD PARTY.

Precautions

p This unit is for indoor use only.

It cannot be used outdoors. Avoid installation in a location where the unit will be exposed to direct sunlight for extended periods or near a cooling or heating appliance. Otherwise, deformation, discoloration, malfunctioning and/or problems in operation may result. Operate the unit where it will not be splashed or sprayed by water.

p Handle the unit carefully. This product uses parts that may be damaged by improper handling or storage. p Use only Battery WX-B3030.

In combination with this product, refer to Battery Charger WX-Z3040A Operating Instructions.

p Do not expose the battery to excessive heat, such as direct sunlight or fire. p Follow the instructions of battery for care and handling. p Use only headsets exclusively designed for use with this product. Otherwise, voice may become distorted or you may have

difficulty in hearing the voice.

p Do not use this product if you use an implanted electric medical equipment. That may cause the equipment to malfunction. p Turn off the Belt Pack when not in use, in order to save the battery life. p When storing this Belt Pack, disconnect the headset to prevent damage. p When not using for long periods of time, do not leave the battery in the unit. Be sure to remove it. p Do not throw the battery into a ﬁre or expose it to excessive heat. Generation of heat, ignition or rupture of the battery may

result.

p Do not insert sharp objects into the battery, apply impact on the battery, or disassemble/modify the battery. Generation of

heat, ignition or rupture of the battery may result.

p Do not short positive (+) and negative (–) contact. Do not carry it around or store it together with necklaces, hairpins, etc.

Generation of heat, ignition or rupture of the battery may result.

p Do not charge, use, or leave the battery where temperatures are high such as a place close to fire or a place under the hot

sun. Generation of heat, ignition or rupture of the battery may result.

p Do not use this equipment close to an automatic control equipment like an automatic door fire alarm and so on. Radio waves

from this equipment may cause the trouble by a malfunction for automatic equipment.

p Do not disassemble this product. Otherwise, it may cause fire or electric shock. p Before proceeding to maintain this product, turn off its power. Otherwise you may receive an electric shock. p When it is time to dispose of this product, ask a specialist contractor to do this for you. Burning it gives off chemicals, possibly

damaging your eyes, causing a fire and/or burning yourself.

p Replace the lithium-ion battery with the same model or its equivalent. Using a different model may cause heat to be

generated, the battery compartment to rupture or combustion to occur.

p Do not put this product on a place with moisture or dirt. There is the risk of injury.

English

Maintenance

p Turn off the unit’s power and wipe the surfaces using a soft dry cloth. p Avoid all contact with benzine, paint thinners and other volatile substances, and avoid using these substances. p When using a chemical cloth for cleaning, read the caution provided with the chemical cloth product.

When there is stubborn dirt on the surfaces of the product

p Soak a soft cloth into a dishwashing liquid which has been diluted with water, wring it out well, and then wipe the surfaces

gently. Then use a dry, soft cloth to take up all the traces of the liquid.

Major operating controls and their functions























Switch compartment

Do not open the cover of this compartment. It should be opened only by qualified service personnel or system installers.



Battery (optional accessory)

Insert a battery for use with this Belt Pack. (Refer to p. 10 “Battery loading & replacement”.)



Battery lock [EJECT]

When removing the battery, slide out the lock. When loading a battery, insert the battery until the lock clicks. Please note the direction that inserts the battery.



Microphone input jack

This jack is used for connection with the Panasonic WX-CH427 Headset.



Earphone output jack

This jack is used for connection with the Panasonic WX-CH427 Headset.



Power button [POWER]

Pressing the button will turn the Belt Pack on. Pressing the button again for 2 seconds or more will turn the Belt Pack off.



Volume control buttons [VOL + – ]

Use this button to adjust the volume of the headset’s earphone. Press the [+] button to increase the sound level. Each time the button is pressed, a beep notifies the user that the volume is being increased. If you try to increase the volume over the upper limit, two beeps notify the user of a prohibited action. Press the [–] button to reduce the sound level. Each time the button is pressed, a beep notifies the user that the volume is being reduced. If you try to reduce the volume below the lower limit, two beeps notify the user of a prohibited action. When the product’s power is turned off and then turned back on, the volume will return to the default setting (center value).



Lane indicator

Lights orange or green to indicate which lane is in operation.

Orange: Lane A is selected. Green: Lane B is selected. Orange blinking: Lane A is being selected, and either

the TALK or PAGE mode is activated. Green blinking: Lane B is being selected, and either the TALK or PAGE mode is activated.



Power indicator

The indicator shows the status as follows.

Green: Power is supplied and the unit is operating. Green blinking: Power is supplied and manager mode is

activated. Red: The battery is almost exhausted. Replace the battery with a charged one. Red blinking: An error has occurred.



Talk 1 button [T1]

This button controls communications with the customer. The function of this button changes depending on the DIP switch setting. (Refer to p. 20 “DIP switch setup”.)

For Direct Lane Select setup in Press-To-Talk (PTT) mode

While the [T1] button is being pressed, you can talk with a customer at the Lane A menu board.

While the [T1] button is being pressed, you can talk with a customer at the menu board of the connected lane.

When you press the [T1] button once, you can talk with a customer at the Lane A menu board. Press the button again to end the call.

When you press the [T1] button once, you can talk with a customer at the menu board of the connected lane. Press the button again to end the call.



Talk 2 / A/B lane selection button [T2, A/B]

This button’s operation differs depending on the operation of the button at startup. Normal setup: Turn on the power pressing the [POWER] button for 1 second or more while holding down the [T1] button. Direct Lane Select setup: Turn on the power pressing the [POWER] button for 1 second or more while holding down the [T2] button.

For Direct Lane Select setup in Press-To-Talk (PTT) mode

While the [T2] button is being pressed, you can talk with a customer at the Lane B menu board.

When you press the [T2] button once, you can talk with a customer at the Lane B menu board. Press the button again to end the call.

When the [T2] button is pressed once, the lane for dual lane operation is switched from lane A to lane B (or vice versa). It can be switched only when the WX-CC412 Center Module is used.



Page button [P]

This button controls communications with store personnel.

While the [P] button is held down, you can speak to store personnel.

When you press the [P] button once, you can speak to

the store personnel until you press the button a second time.



Phone button [R]

This function is activated only when this product is set to manager mode. For details on how to use this button, contact the sales shop where you bought this product.



Alert button [F]

Functions vary depending on the Center Module to which the user is connected.

Hold down this button for 2 seconds or more to send a security alert to the Center Module. The action taken when an Alert is sent depends on the Center Module setting, and can include “TALK & PAGE Recording”, “Send E-mail”, etc.

The [F] button functions as the external device control button. While it is pressed, an external device is kept ON.

English

Note

p The [T2] button’s operation remains unchanged

unless this product is initialized or the setting is changed. As the factory setting, this product starts up at the “Normal setup”.

Battery loading & replacement

Notes

p Refer to operating instructions included with the battery and battery charger. p Be sure to prepare a fully charged battery. p The power indicator of this product turns red, the voice message “Battery Low” is heard from the speaker of the headset,

and then a beep is heard at 5 seconds intervals. It is recommended to replace the battery once this state is reached.

w Loading

 Install the battery as shown in the figure to the right.

Note

p When inserting the battery, make sure that the terminals

are correctly directed.

Battery

w Replacement

 Slide the battery lock as shown in the figure to the right.

 Remove the battery.

Terminals

Battery Lock

Connecting and disconnecting the headset plug

 Turn off the Belt Pack.

Important

p Be absolutely sure to turn off the Belt Pack before

connecting or disconnecting the headset plug. Otherwise the Belt Pack may malfunction.

 When connecting the headset plug to this

product, hold the plug and push it straight into the earphone output jack and microphone input jack. When disconnecting the headset plug from this product, hold the plug and pull it straight out.

Caution

p Do not under any circumstances take hold of the cable and pull it free, pull the plug part out at a diagonal angle or use any

other unreasonable means to disconnect it. Doing so may cause the plug, connector area, and other parts to malfunction.

English

Do not hold the cable. Do not pull this part up and down.

Operating procedures

w Preparations

Prior to operating the Belt Pack, confirm that the system setup for the Belt Pack, Center Module, and other devices has been completed.

 Attach the battery to the Belt Pack.

(Refer to p. 10 “Battery loading & replacement”.)

 Connect the headset to the Belt Pack.

(Refer to p. 11 “Connecting and disconnecting the headset plug”.)

 Wear the Belt Pack and the headset.

p Wear the Belt Pack around your waist and the

headset on your head.

 Rotate the microphone boom so that the

microphone is brought to a position near your mouth.

Approx. 70° max.

 Fasten the clip to your collar, lapel or other

part of your clothing, and secure the cable.

Note

p The headset can be worn over the left ear or right ear.

 Adjust the head pad so that the earphone is

placed on your ear.

 Press the [POWER] button of the Belt Pack to

turn the power on.

p When the power is turned on, the voice messages

“Hello”, “Headset xx” (xx: ID number registered in the Center Module) and “Lane x” (x: Connected Lane number) are heard from the speaker of the headset.

w Volume adjustment

Wear the headset, and press the volume control buttons [+] [–] on the Belt Pack to adjust the volume of the headset to the proper level.

w Communications with

customers (TALK)

Any store personnel wearing the headset can communicate bidirectionally with any customer who is at the menu board.

p You will hear a beep in the headset when a vehicle

arrives at the menu board.

w Communications with other

store personnel (PAGE)

Store personnel wearing the headset can communicate with each other without being heard by customers.

When the Press-To-Page (PTP) mode is preset

 Hold down the [P] button.

p A beep is heard from the speaker of the headset to

confirm that communication has been established. In this state, you can talk with a store personnel by speaking into the microphone of the headset.

 Release the [P] button.

p Communication is interrupted and the conversation

is ended.

English

When the Press-To-Talk (PTT) mode is preset

 Hold down the [T1] button.

p A beep is heard from the speaker of the headset to

confirm that communication has been established. In this state, you can talk with a customer at the menu board by speaking into the microphone of the headset.

 Release the [T1] button.

p Communication is interrupted and the conversation

is ended.

When the Talk-Lock mode is preset

 Press the [T1] button.

p A beep is heard from the speaker of the headset to

confirm that communication has been established. In this state, you can talk with a customer at the menu board by speaking into the microphone of the headset.

When the Page-Lock mode is preset

 Press the [P] button.

p A beep is heard from the speaker of the headset to

confirm that communication has been established. In this state, you can talk with a store personnel by speaking into the microphone of the headset.

 Press the [P] button again.

p Communication is interrupted and the conversation

is ended.

 Press the [T1] button again.

p Communication is interrupted and the conversation

is ended.

Operating procedures

w Alert notification

When the Center Module is WX-CC411 or WX-CC412, store personnel wearing this product can send a security alert to the Center Module.

 Hold down the [F] button for 2 seconds or

more.

p A beep is heard from the speaker of the headset,

indicating that the transmission is complete, and a security alert is sent to the Center Module.

 When the Center Module receives a security

alert from this product, it is possible to perform a preset operation (TALK & PAGE Recording, Send E-Mail, alert message playback, Camera Monitoring, etc.).

w External device control

When the Center Module is WX-C3010, you can control the external device control terminal of the Center Module using this product.

 Hold down the [F] button.

p A short beep is heard from the speaker of the

headset and the external device control terminal of the Center Module enters the ON state.

 Release the [F] button.

p 2 short beeps are heard from the speaker of the

headset and the external device control terminal of the Center Module enters the OFF state.

w Dual lane operation

In dual lane operation, this product must select a lane for communication.

For Normal setup

Switching to Lane B

When a connection is made to Lane A, the lane indicator is lit in orange.

 Press the [T2] button.

p A voice of “Lane B” is heard from the speaker of the

headset and the lane indicator is lit in green. The connection is changed to Lane B.

Switching to Lane A

When a connection is made to Lane B, the lane indicator is lit in green.

 Press the [T2] button.

p A voice of “Lane A” is heard from the speaker of the

headset and the lane indicator is lit in orange. The connection is changed to Lane A.

For Direct Lane Select setup

Switching to Lane B

When a connection is made to Lane A, the lane indicator is lit in orange.

 Press the [T2] button.

p A voice of “Lane B” is heard from the speaker of the

headset and the lane indicator blinks green. The connection is changed to Lane B. You can talk with a customer at the menu board of Lane B.

Switching to Lane A

When a connection is made to Lane B, the lane indicator is lit in green.

 Press the [T1] button.

p A voice of “Lane A” is heard from the speaker of the

headset and the lane indicator blinks orange. The connection is changed to Lane A. You can talk with a customer at the menu board of Lane A.

w Communication limitations

Up to 4 units of this product or the All-In-One Headset can be used per lane. If a 5th unit tries to talk or page, an error beep and the voice message “Cannot &onnect” are heard from the speaker of the headset, and access is rejected. However, the 5th and subsequent units can hear talk or page communications.

w Battery

When the battery charge becomes low, an error beep and the voice message “Battery Low” are heard from the speaker of the headset, and then a beep is heard at 5 seconds intervals. The power indicator is lit in red at the same time. When this occurs, immediately replace the battery with a fully charged one.

w Out of communication range

When a store personnel wearing this product moves out of communication range, an error beep and the voice message “Out of 5ange” are heard from the speaker of the headset and communication is disconnected. When returning to communication range, a beep is heard and communication becomes possible.

w Turning off the power

 Hold down the [POWER] button for 2 seconds

or more.

p The voice message “Goodbye” is heard from the

speaker of the headset, the power is turned off, and the power indicator goes off.

English

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