Panasonic Attune User Manual

Drive-Thru Automated Greeter

Panasonic’s Drive-Thru Automated Greeter…

automatically keeps you in touch with your customers.

The Panasonic Drive-Thru Automated Greeter is designed
to welcome and provide pre-recorded information to your
customers. Greeter functions are easily configured using
the system keypad and clearly viewed on an alphanumeric
LCD display. Message programming is available through
an exter nal speaker/microphone/headset or thr ough a user­supplied audio channel.

How It Works

When a vehicle is detected at the speaker post, the Panasonic
Automated Greeter plays one of several pre-recorded messages
to your customer. Any one of these messages can be manually
selected or automatically scheduled based on the time of day
and the day of the week. This powerful programming flexibility
minimizes the need for human intervention and ensures message
consistency. As one of the most advanced customer greeters
on the market today, designed especially for quick-serve
restaurant operations, the Panasonic Drive-Thru Automated
Greeter offers increased utilization of labor, enhanced speed
of service and maximized customer communication.

Message Programming Basics

• Record messages up to 25 seconds in length for each of
8 available message slots. This means you can have 8
different messages up to 25 seconds each. The timing of
each message is independent of the others.

• A ninth message slot can be used to record a message up
to 40 seconds -- an ideal amount of time to communicate
closed store status and hours of operation.

• A visual count-up of seconds during recording is displayed,
allowing employees to measure the length of each message.
The total time displays and counts down when a message
is triggered.

• Pre-recorded messages can be downloaded to the Panasonic
Automated Greeter from a recorder or other device via the
standard external input jack. Alternately, recordings can be
made through the included Panasonic Headset.

• The Panasonic Automated Greeter can be programmed to
have messages play to completion, without allowing an
employee to interrupt, or to have messages pre-empted
by pressing the Talk button on the drive-thru order taker.

Message Programming By Day Part

• Customize your individual messages for specified times of
the day and/or week. For example, a message may be
recorded as a late night message, designed for play
from 9:00 PM until 1:00 AM on Friday and Saturday.

• Program each message to automatically activate in designated
time periods on different days. Instead of manually switching
from a breakfast, to a lunch, to a late afternoon day part
message, the Panasonic Automated Greeter automatically
cycles to the next message programmed for each day part
and/or day of the week.

• Program a delay by day part. You determine the wait time
before a message begins once the customer drives up to
the menuboard. The pre-recorded message can be set to
play only if an employee has not addressed the customer
within the specified time.

• Program a repeat by day part. You determine the wait time
before a message repeats if the customer remains at the
menuboard. When the store is closed, management may set
the after hours message to repeat after the specified time.

• Program automatic outbound volume adjustment by day
part. During peak hours, program a higher outbound volume.
During late night hours, set outbound volume to automatically
change to a lower volume.

System Features & Benefits

• 2-Line x 16 Character LCD Display – Large, alphanumeric
display makes it easy to follow lead-through prompts during
programming and review of settings.

• Tamper-Resistant Program Lock – When enabled, a user­programmable four-digit lock code denies access to changing
any operating parameters or outgoing messages.

• Non-Volatile Memory – In the event of power loss or
power fluctuations, all messages and day part
programming are retained.

• Battery Date/Time Back-up – An internal rechargeable battery
maintains date and time data in the event of a power outage.

• Standard RS485 Communications – The Panasonic
Automated Greeter is designed with expandability for
future program downloading from a PC or other possible
applications to maximize your investment.

Sound Value

• The standard Panasonic Headset positions the microphone
close to the employee's mouth producing high-quality,
consistent audio recordings. It also allows allows message
review through the headset instead of a separate speaker,
reducing kitchen noise.

• A built-in Low Pass Record Filter reduces ambient restaurant
noise when recording for crisp, clear outbound messages.

• Panasonic has a solid reputation for audio technology.

For more information call 1-800-532-1772, email [e-mail],

or visit www.panasonic.com/pos