Panasonic ARBITRATOR 360° HD Support and Maintenance Agreement

SERVICE BENEFITS

ANNUAL SUPPORT AND MAINTENANCE AGREEMENT:

ARBITRATOR 360° HD

OVERVIEW

The Panasonic Arbitrator 360°™ HD Annual Support and Maintenance Agreement

™

is designed to enhance your organization’s experience with our SafeServ

™

CommandR and emails to our technical support team, 24 hours a day, 365 days a year. Software patches and updates are included with this agreement.* When your organization chooses Panasonic’s Annual Support and Maintenance Agreement, you can be assured your users will get the support they need to manage your organization’s mobile digital video software solution.

software products. Panasonic’s agreement provides unlimited phone calls

and

Unlimited support from our technical support

team, 24 hours a day, 365 days a year

Access to all software updates released

during the term of the agreement

Real-time support for your organization to

manage your mobile digital video solution

*Does not include integration of the DVD jukebox, WV-TW310 Series Wearable Camera or licensed modular software applications.

SERVICE DESCRIPTION

The Arbitrator 360°™ HD Annual Support and Maintenance Agreement is a sound investment because it provides software updates and help-desk support for your organization. Your organization’s representatives will have direct access to our technical support team for troubleshooting Arbitrator 360° HD hardware and software operational issues. Software fixes and updates will be provided electronically during the term of the agreement. Hardware repair will be performed via Priority Exchange of a qualified system component or by our National Service Center as outlined in our Standard Warranty. Panasonic will also pay for shipping to and from the National Service Center. Please refer to the warranty sheet provided with each Arbitrator 360° HD for more detailed information.

Our agreement provides your organization with the fastest issue-resolution time because your users will be working directly with Panasonic experts. Additional VPUs purchased under an active agreement will be put on your organization’s existing Annual Support and Maintenance Agreement. Annual maintenance agreements are available in 1-year or 2-year terms. The charge for your organization’s annual maintenance is based on the total number of Arbitrator 360° HD VPUs in use. The annual charge will be adjusted based on additional units purchased during the previous agreement term. Discounted rates apply for purchases of more than 10 VPUs and for multiple-year agreements.

Panasonic will provide software updates to your organization while covered under an active agreement. Additional services are available for purchase to support your organization as operational issues may change the requirements, whether that means adding a server or moving to a new location.

SKU DESCRIPTION

CF-SVCARB2AMA1Y 1-Year Maintenance Agreement per VPU (up to 10)

CF-SVCARB2AMA2Y 2-Year Maintenance Agreement per VPU (up to 10)

Does not include Modular Software Applications.

LEARN MORE

1.855.323.8787 arbitrator360.com