Panasonic 9TGCF-29D, 9TGCF-29CA Users Manual

List of Error Codes

When turning on the computer, if one of the following error codes or messages is displayed, follow the instructions shown below. If the problem persists, or if the error code or message displayed is not shown here, contact Panasonic Technical Support.

Error Code/Message

0211: Keyboard error

0251: System CMOS checksum bad - Default configuration used

0271: Check date and time settings

0280: Previous boot incomplete

- Default configuration used

02B0: Diskette drive A error

0613: Serial Port*1 configuration changed 0614: Serial Port*

- device disabled

*1The port name, such as A or B, is

displayed, indicating the conflicting ports.

Press <F2> to Setup

Operating System not found

Extended RAM Module Failed

config. error

Action

If an external keyboard or mouse is connected, disconnect these devices.

An error has occurred in the memory that stores the Setup Utility settings. This error occurs when the memory content is changed through some inadvertent operation by a program or other function.

Run the Setup Utility and load the default values, then change the settings to the appropriate values as needed. If the problem persists, the internal clock battery may need to be replaced. Contact Panasonic Technical Support.

The data and time setting are incorrect.

Run the Setup Utility and set the date and time correctly. If the problem persists, the internal clock battery may need to be replaced. Contact Panasonic Technical Support. (

Startup has failed repeatedly, so the Setup Utility settings have been returned to their default values, and the computer has been restarted.

Run the Setup Utility and load the default values, then change the settings to the appropri-

ate values as needed.

Disconnect the floppy disk drive and reconnect it. Make sure the drive is secured correctly.

I/O address and IRQ settings are in conflict.

Run the Setup Utility and change the settings in [Advanced] menu so there is no port conflicts.

Write down the error details and press F2 to run the Setup Utility. Confirm the settings, and change the settings to the appropriate values as needed.

The OS is not properly installed on the floppy disk or the hard disk that you are trying to boot from.

If the computer cannot be booted from the floppy disk, check the floppy disk drive to ensure that the disk is in fact bootable, and change it to another if not. If the computer cannot be booted from the hard disk, confirm whether the hard disk is properly recognized in [Information] menu of the Setup Utility.

• If the hard disk is recognized, perform the reinstallation procedure.

• If not, contact Panasonic Technical Support. If a device is connected to the USB port, disconnect the device, or run the Setup Utility and set [Legacy USB Support] in [Advanced] menu to [Disable].

If the extended RAM module has not been inserted properly, or if an extended RAM module other than one matching the specifications has been inserted, a beep will sound and the message “Extended RAM Module Failed” will be displayed when turning the power on. In this case, turn the power off, confirm that the extended RAM module meets the specifications, and reinsert it.

page 44)

Troubleshooting

To run the Setup Utility

Restart the computer.

Press F2 while [Panasonic] boot screen is displayed soon after the computer begins the startup procedure.

Dealing with Problems (Summary)

When a problem occurs, refer to this page. The “Reference Manual” also contains detailed information. If a problem appears to be related to a software application, read the software related manual. If you still cannot troubleshoot the problem, contact Panasonic Technical Support. You can use the PC Information Viewer to check the computer’s usage status. (

Problems (Advanced)”)

Starting Up

The power indicator or battery indicator is not lit

The computer does not operate when a USB device is connected

[Enter Password] is displayed

POST Startup Error(s) is displayed

Windows startup, or an operation is extremely slow

The date and time are incorrect

When resuming from the standby or hibernation mode, [Enter Password] does not appear even if a password has been set in the Setup Utility

When the administrator password is forgotten

When “Remove disks or other media. Press any key to restart” (or a similar mes-

Troubleshooting

sage) is displayed

[Executing Battery Recalibration] screen is displayed

Check the cable connection for the AC adaptor. Check to see if a fully charged battery is properly installed. Remove the battery pack and disconnect the AC adaptor, then connect them again.

The computer may not operate when certain USB devices are connected. Disconnect the USB device, or set [Legacy USB Support] to [Disable] in [Advanced] menu of the Setup Utility.

Input your Supervisor Password or User Password. If you have forgotten it, contact Panasonic Technical Support. (

page 25

Press F9 in the Setup Utility (

Utility’s settings to their default values (except the password settings). Then, the Setup Utility must be run once again for you to input the appropriate operating environment settings. (The processing speed depends on the application software used, so this operation may not cause the processing speed to increase.) If you install resident software after purchasing this computer, disable the resident software.

You can set the date and time using the following menu. [start] - [Control Panel] - [Date, Time, Language, and Regional Options] - [Date and Time] If you continue to experience problems, the internal battery maintaining the clock may

need to be replaced. Contact Panasonic Technical Support. When the computer is connected to a LAN, confirm the date and time of the server. This computer will not correctly recognize the date and time starting from the year 2100

A.D.

Even when a password has been set in the Setup Utility, [Enter Password] does not appear

when the computer resumes from the standby or hibernation mode.

If you want to use the security function when using the standby or hibernation mode, use

the Windows password as follows:

Select the account to change in [start] - [Control Panel] - [User Accounts] and set the password.

Add the check mark for [Prompt for password when computer resumes from standby] in [Control Panel] - [Performance and Maintenance] - [Power Options] - [Advanced].

If you have created a password reset disk (

fail to correctly enter the password. Follow the message’s instructions and set the pass-

word again by using the password reset disk.

If you have not created a password reset disk, after reinstalling, setup Windows and then

set the password again.

This means a floppy disk that does not contain system startup information has been left in

the floppy disk drive. Remove the floppy disk, and press any key.

This message may appear when certain USB devices are connected. Remove the USB de-

vice, or set [Legacy USB Support] in [Advanced] menu of the Setup Utility to [Disable].

If the message still appears even after trying the above two measures, this may be an

indication that some type of hard disk failure has occurred. Contact Panasonic Technical

Support.

This screen appears because the Battery Recalibration was canceled before Windows was

shut down last. To start up Windows, turn off the computer by sliding the power switch,

and then turn it back on again.

page 44)

“Setup Utility”). This will restore the Setup

page 15), a message is displayed when you

“Dealing with

Starting Up (continued)

When the previous item is not the cause

Display

Press F9 in the Setup Utility (

Utility’s settings to their default values (except the password settings). Try removing all peripheral devices. Check a disk error using the following procedure.

Select [Local Disk(C:)] with the right button in [start] - [My Computer], and select [Properties].

Select [Tools] - [Check Now].

Select [Start] after selecting required items in [Check disk options].

At startup, hold down F8 when [Panasonic] boot screen disappears*1, and release your finger when the Windows Advanced Options Menu is displayed. Start the computer in Safe Mode, and confirm the details of the error.

*1When [Password on boot] is set to [Enable], [Enter Password] appears after the [Panasonic] boot

screen disappears. Hold down F8 soon after inputting the password and pressing Enter .

“Setup Utility”). This will restore the Setup

No display after powering on

The power has not been turned off, but after a certain period of time, there is no display

When the battery pack is used, the screen is darker than when the AC adaptor is connected

An afterimage appears (e.g., green, red, and blue dots remain on the display) or there are dots not displaying the correct colors

The screen becomes disordered

The external display no longer displays properly

When you want to display the fonts or icons at a larger size

When there is no display to an external display,

• Check your cable connection to the external display.

• Confirm your display is powered on.

• Check the settings for your external display. The display destination may be set to the external display. Try changing the display destination by pressing Fn + F3 . If you want to switch the display destination repeatedly by pressing Fn + F3 , make sure that the display destination has switched completely each time before pressing Fn + F3 again. Press Fn + F2 and adjust the brightness.

Has the computer been set to the power-saving mode? To resume operation of your computer from the condition the power of the display is off (for energy conservation purposes), press any key unrelated to the direct triggering of a selection, like Ctrl . To save power, your computer may have automatically entered the standby mode (power indicator blinks green) or hibernation mode (power indicator turns off). In such cases, slide the power switch.

Press Fn + F2 and adjust the brightness. Note, however, that when the brightness is increased, the battery running time will become shorter. Brightness can be set to separate levels for when the AC adaptor is connected and when it is disconnected.

If an image is displayed for a prolonged period of time, an afterimage may appear. This is not a malfunction. The afterimage will disappear when a different screen is displayed. High-precision and advanced technologies are necessary in the production of color liquid crystal displays (color LCDs). Therefore, if 0.002% or less of the picture elements either fail to light or remain constantly lit (that is, more than 99.998% of elements are functioning properly), no defect is considered to exist.

The screen display may become distorted if the resolution or number of colors is changed, or if an external display is connected or disconnected while the computer is operating. Restart the computer.

When an external display not compatible with the power saving mode is used with the computer, the display may not function correctly when the computer enters the power saving mode. In such cases, turn off the power to the external display.

Change the size of the icons, etc. using “Icon Enlarger” ( “Icon Enlarger”). To enlarge a part of the screen, use Loupe Utility (

“Loupe Utility”).

Troubleshooting

Dealing with Problems (Summary)

Display (continued)

During simultaneous display, one of the screens becomes disordered

When an a moving picture such as an MPEG file is being played with Media Player, the display destination cannot be switched using

Fn + F3

Shutting Down

Windows cannot be shut down or restarted

Battery Indicator

The red indicator lights.

The red indicator blinks

The green indicator blinks

The battery indicator blinks green and orange alternately

The orange indicator blinks

Try changing the display by pressing Fn + F3 .

If you continue to experience problems, try changing the display destination in the follow-

ing menu.

[start] - [Control Panel] - [Other Control Panel Options] - [Intel(R) Extreme Graphics 2

M] - [Devices]

When the [Command Prompt] is set to “Full Screen” by pressing Alt + Enter , the

picture is displayed on one of the screens only. When the window display is restored by

pressing Alt + Enter , the picture is displayed on both screens.

The display destination cannot be switched while a moving picture such as an MPEG file

is playing. Stop playing the moving picture before switching the display destination.

If a USB device is connected, try removing it.

It may take one or two minutes to shutdown.

The battery level is very low (the charge is approx. 9% or less). Connect the AC adaptor. You can use the computer when the battery indicator light is orange. If you do not have an AC adaptor, save your data and power off your computer. After replacing the battery pack with a fully charged one, turn your computer on.

Quickly save your data and power off your computer. Remove the battery pack and disconnect the AC adaptor, then connect them again. If the problem persists, contact Panasonic Technical Support. (

pack or charging circuit may be defective.

In high temperature mode, the battery is discharging to the level that corresponds to an

charge for normal temperature mode. (

80%*

move the battery pack while the battery indicator is blinking green.

*1 In high temperature mode, the level that corresponds to an 80% charge for normal temperature

mode is displayed as [100%].

Warming up the system to prevent hard disk drive malfunctions at low temperature. Leave your computer as is. Once the allowable temperature range requirement is satisfied, your computer will start automatically.

Battery cannot be recharged temporarily because the internal temperature of the battery pack is outside of the acceptable temperature range for recharging. Once the allowable range requirement is satisfied, charging begins automatically. Your computer can be used normally in this state.

“Battery Power”) Do not re-

page 44) The battery

Troubleshooting

Touch Pad / Touchscreen (only for models with touchscreen)

The cursor cannot be controlled properly

The cursor does not move in scrolling area of the touch pad

Unable to input using the touch pad

Unable to point correctly with the stylus included with the computer

Unable to input by touching the display

Reference Manual

If you are using an external mouse, ensure that the external mouse has been connected correctly. Restart the computer by using the keyboard (Press , U , and select [Restart] with R ). If the computer does not respond to keyboard commands, read “No response” (

page 30).

When the Microsoft® IntelliMouse™ Wheel mode or the original mode is set for the touch pad, only scroll operations are possible for the right part or bottom part of the touch pad. In this case, cursor operations are possible by using the work surface excluding the right part or bottom part. When no mode is set, the entire surface of the touch pad can be used for cursor operations.

Has the Setup Utility been used to set [Touch Pad] to [Enable]? When external mouse drivers are installed (e.g., Intellimouse), the touch pad may not be used. Has the touch pad driver been properly installed?

As a result of the physical characteristics of the touchscreen, sometimes the position of the stylus does not match the position of the cursor on the screen. This is not a malfunction. Perform [Calibration] (

Has the Setup Utility been used to set [Touchscreen] to [Enable]? When mouse drivers are installed (i.e. IntelliMouse), the touchscreen is unable to be used. Has the touchscreen driver been properly installed?

page 13).

The Reference Manual is not displayed

Is Adobe Reader installed? If you have uninstalled Adobe Reader, install using the following procedures.

Select [start] - [Run], input [c:\util\reader\AdbeRdr60_enu_full.exe], then select [OK]. Install Adobe Reader by following the instructions on the screen.

Update Adobe Reader to its latest version. If your computer is connected to the Internet, start up Adobe Reader and select [Help]

- [Update]. If your computer is not connected to the Internet, select [start] - [Run], input [c:\util\reader\Acro-Reader_6.0.2_Update.exe], then select [OK].

Fast User Switching function

Some applications may not work properly

When switching to a different user with the Fast User Switching function, the following problems may occur.

• Some applications may not work properly.

• Key combinations with the Fn key may not work.

• It may not be possible to set the settings of the display.

• A serial mouse may not work.

• <Only for models with wireless LAN> Wireless LAN may not work.

In this case, log off all users without using Fast User Switching function, and try the operation once more. If the problem persists, restart the computer.

Troubleshooting

Dealing with Problems (Summary)

Others

No response

When trying to play back video files using Windows Media Player, the message [Codec required] appears, and the file cannot be played back

Cannot start a networkused program, or cannot share files or printers

Is it necessary to enable the Windows Firewall?

When “Automatic Updates”

Troubleshooting

is enabled, will all updates be downloaded (or installed)?

Security Center warning function does not operate

Press Ctrl + Shift + Esc to open Task Manager and close the software application which is not responding. Is there an input screen (e.g., password input screen at startup) hidden behind another window? Use Alt + Tab to check for other windows being displayed. After shutting down by sliding the power switch for more than four seconds, slide the power switch to power on and open the application again. If the program no longer works normally, delete the program using the following menu. Then reinstall the program. [start] - [Control Panel] - [Add or Remove Programs]

Some video files use a Codec that is not installed as a standard. In these cases, if you play

back the video file after connecting to the Internet, the Codec may be downloaded automatically, allowing you to play back the file.

If you cannot start up a program or share files, this may be because the “Firewall (Windows Firewall)” in the “Windows Security Center” is set to be enabled. If this function is set to be enabled, damage from viruses and other attacks is reduced, but some programs and functions cannot be operated. To use the program or to share files or printers: You can use programs or other functions without the effects of the Windows Firewall by registering them as an exception in the Windows Firewall settings (it is not necessary to disable the Windows Firewall). Note, however, that if a program is registered as an exception, there is a risk of damage from viruses or other attacks. Before registering a program as an exception, confirm the program’s safety with the manufacturer or other reliable source.

Select [start] - [Control Panel] - [Security Center] - [Windows Firewall].

Select [Exceptions].

To register a network game or other programs as an exception: Select [Add Program], select the program, and select [OK]. To set access through a specified port as an exception: Select [Add Port], set the port, and select [OK]. To set a file or printer as an exception: Add the check mark for [File and Printer Sharing].

Confirm that there is a check mark for the item to be set as an exception, and select [OK].

The Windows Firewall is a security function designed to protect your computer from unauthorized access via the Internet and other external networks. The firewall regulates the data exchanged between the computer and the external network, so that only approved data can pass through. We recommend that you use your computer with the Firewall enabled to minimize damage from viruses and other malicious attacks. When installing additional commercially available firewall software, we recommend that you disable the Windows Firewall settings, as the new software may interfere with the Windows Firewall functions. For details, refer to the manual accompanying the firewall software to be installed.

Only Windows Update programs with a high level of priority will be automatically downloaded (or installed). Update programs with a comparatively low level of importance will not be downloaded (or installed) automatically. Check regularly whether new update programs have become available.

The Security Center warning function will not operate if you are using a network domain, for example at a company.

Others (continued)

Problem with Web page display (no display; display is completely white; advertisements, logon, and other popups are not displayed)

Images in HTML e-mail messages are not displayed in Outlook Express

Cannot read attachment file in Outlook Express (cannot save file)

The message “Your computer might be at risk” is displayed

In Windows XP, security functions have been strengthened with regard to Web contents. One of these is the “Pop-up Blocker,” which may prevent some Web pages from being displayed. If you have any problems with Web page displays (e.g., if a page cannot be displayed correctly on Internet Explorer), check the contents of the message window displayed below the address bar (called the “Information Bar”). The Information Bar shows the information that has been suppressed by Internet Explorer.

• If the message “Pop-up blocked” is displayed:

Select the message, and select “Temporarily Allow Pop-ups.” The blocked Popup will be displayed temporarily.

• If the message “This site might require the following ActiveX control...” is displayed:

Select the message, and select “Install ActiveX Control.”

Check “Name” and “Publisher” on the [Security Warning] screen, and execute the installation.

• If you cannot find the Information Bar:

If you need to display the page, select the Web page link while pressing Ctrl . The pop-up blocker function will be temporarily disabled.

In Windows XP, there is a function that blocks image displays in HTML e-mail messages. To display images in HTML e-mail messages, it is necessary to access the sender’s server, and this may cause problems in the computer. Preventing these images from appearing can decrease the risk of attack from viruses etc. If you need to display images, select the segment where the message “Some pictures have been blocked?” is displayed. The images can be displayed temporarily.

If a message received in Outlook Express has contained an attachment file with an extension such as “.exe” or “.scr” (potentially unsafe files), Windows XP blocks those files. If you need to read the files, select [Tools] - [Options] - [Security] and remove the check mark from [Do not allow attachments to be saved or opened that could potentially be a virus].

This message is displayed by the “Security Center” function in Windows XP. The “Security Center” is a function that monitors the level of safety in Windows security settings in order to operate the computer safely, for example, with regard to antivirus measures. It checks the following three items regularly, and displays messages until the settings are made at an appropriate level of safety.

• Firewall: Is the Windows Firewall enabled?

• Automatic Updates: Is the automatic Windows Update function enabled?

• Virus Protection: Has antivirus software been installed, has the latest version of the

antivirus software been installed, and is the real-time search function enabled (ON)? The message “Your computer might be at risk” is displayed by the “Security Center” function, and does not indicate an error or malfunction. The "Security Center" function checks the above three items to ensure that your computer can be used safely, and notifies the user if the settings are not at an appropriate level of safety. You can continue to use the computer even if these messages continue to be displayed, but we recommend that you follow the procedures below to minimize damage from viruses.

Read the message.

Select (red icon) on the taskbar.

The [Windows Security Center] screen will be displayed. Select [Recommendations] in [Firewall] or [Virus Protection], or select [Turn on Automatic Updates] in [Automatic Updates]. If measures are not required, [Recommendations] or [Turn on Automatic Updates] will not be displayed.

Execute the appropriate measures, following the instructions in the [Recommendation] screen.

Troubleshooting

Dealing with Problems (Summary)

Others (continued)

(yellow icon) is dis-

played

Some applications do not work properly

This message is displayed because the “Automatic Updates” setting in the “Security Cen-

ter” is disabled or is not set. (Settings have not been made at the time of purchase.)

“Automatic Updates” is a function that regularly checks whether high-priority update pro-

grams (security updates, etc.) have been provided to Windows Update, and automatically

installs these programs to maintain Windows in its latest condition.

You can continue using the computer even if these messages continue to be displayed, but

we recommend that “Automatic Updates” is set as [Automatic] to maintain its latest con-

dition.

Read the message.

Select (yellow icon) on the taskbar. The [Automatic Updates] screen will be displayed.

Select [More Options], and set the Automatic Updates to [Automatic].

Some software applications installed after the time of purchase are not compatible with

Windows XP Service Pack 2. Refer to software maker’s homepage or other sources.

If a network-used program is not compatible, also refer to “Cannot start a network-used

program...” (

page 30)

Troubleshooting

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